Compliance Administrator

Compliance Administrator

Location: Altrincham

Salary: £25,000 per annuum

Contract: Permanent

Time Recruitment is proud to be the exclusive recruitment partner for this exciting opportunity.

We are seeking a highly organised and detail-oriented Compliance Complaints Administrator to join a leading healthcare provider. This role is pivotal in supporting the Hospital Director and Senior Management Team to ensure the highest standards of patient safety, governance, and service quality.

Key Responsibilities

• Provide professional administrative and secretarial support to the Hospital Director.
• Support a culture of patient safety and learning from incidents and complaints.
• Assist with investigations and reviews, including serious incidents, whistleblowing, and complaints, ensuring timely and policy-compliant reporting.
• Monitor patient experience, identify themes, and support improvements in practice and policy.
• Work with senior leaders on service improvement plans and quality performance indicators.
• Maintain accurate records of CQC notifications, incident reports, and governance reviews.
• Coordinate responses to patient complaints in line with policy.
• Prepare quality reports and lead the organisation of Clinical Governance meetings.
• Contribute to clinical audits, policy development, and embedding of learning.
• Use data systems to support improvements in patient safety and experience.

Skills & Experience

• Strong administrative experience, ideally within healthcare.
• Excellent communication, organisation, and time management skills.
• Ability to work under pressure and meet tight deadlines.
• First-class customer service skills.
• Experience with audit processes and diary management.