784 jobs found

Who is Atominvest Our software powers the world's leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! Role Overview As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world's leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You'll Be Doing Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go live, and post deployment adoption. Shorten time to value by proactively managing timelines, dependencies, and client expectations. Analyze client datasets, workflows, and reporting structures to configure optimal solutions. Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. Deliver white glove support, ensuring issues are escalated, prioritised, and resolved quickly. Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you're excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we'd love to hear from you. Requirements Prior experience in Customer Success, Implementation, or a client facing role in a high growth B2B SaaS environment. Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. Exceptionally organised, with strong project management instincts and attention to detail. Analytical, structured thinker with experience interpreting and working with client datasets. Advanced Excel skills. Clear, concise written and verbal communication-you can simplify complexity for senior stakeholders. Proven ability to deliver best in class client service in fast moving environments. Collaborative team player who contributes ideas and learns quickly. Ambitious, entrepreneurial mindset with resilience and a bias toward action. Bonus: hands on project management experience or formal PM frameworks. Interview Process Initial screening call Case study Interview with our Global Head of Customer Success Interview with our US Customer Success Lead Offer and onboarding at Atominvest What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission driven people to work with Fun working atmosphere Significant growth opportunities Company wide socials and events

This is an opportunity for an experienced corporate tax professional to take on a broad, technically engaging role within a global investment management environment, supporting tax reporting and compliance activities across multiple jurisdictions. The role is based in Edinburgh and operates on a hybrid working model, with four days per week in the office and one day working remotely. The role is well-suited to a recently qualified accountant / tax professional seeking to make their first move into industry. The Opportunity Sitting within a well-established corporate tax team, this position plays a key role in delivering accurate and timely tax reporting and compliance across several jurisdictions. You will work closely with senior stakeholders, including finance teams, external advisors and auditors, and gain exposure to a wide range of UK and international tax matters within a regulated, multinational environment. Key SchutzResponsibilities Assist with quarterly group tax provisioning Support year-end tax provisioning for individual entities, including tax notes and disclosures Prepare and review monthly tax reconciliations Assist with UK corporation tax computations, returns andpeso payments Liaise with external auditors and respond to audit queries Support international tax compliance and payment-related matters Calculate UK quarterly installment payments Work closely with finance teams distinta obtain information for overseas tax computations Track external tax advisor fees and support risk and control procedures Monitor developments in UK and international tax legislation and accounting standards Support ad hoc tax projects and business queries as they arise What You'll Bring Proven experience in corporation tax compliance, provisioning or audit, gained in practice or industry Strong technical understanding of UK corporate tax reporting and compliance Strong Excel skills and confidence working with complex data A proactive approach with the ability to manage competing deadlines Professional tax or accounting qualification. Applicants that are actively pursuing a qualification but not yet fully qualified will also be considered. Experience within asset management or financial services is advantageous \إ Package & Benefits Private healthcare scheme with virtual GP access Annual health screening Private dental cover options Employee assistance programme Hey checkpoints 28 days' annual leave, with the option to purchase additional days Pension scheme with generous employer contributions Life assurance and income protection Cycle to work scheme, travel loans and corporate discounts Ongoing learning, development and support for professional qualifications Why Apply Broad role offering exposure to UK and international tax matters Opportunity to work within a collaborative, high-calibre tax function Strong focus on professional development and long-term career progression Hybrid working model supporting work-life balance To learn more or apply, please contact Jack Ramage at for a private and confidential discussion. Alternatively, submit your CV and we'll be in touch.

Client-Side Operations Manager Super Prime London - £60-70k + Benefits Were working with a prestigious, multi-generational family-owned Property Investment and Management company whose extensive, multi-£billion super prime London portfolio spans Residential, Commercial, Retail and Leisure. Within their Property Management team, they are now looking to hire an operations manager for oversight of a p click apply for full job details

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY Contributes to an exceptional resident experience by ensuring all aspects of the appearance of the community are presented to the proper standards by completing tasks to maintain common areas, amenities and grounds both in and outside of the buildings. Performs repairs and minor redecoration and assists with resident enquiries and parcel management, delivering a varied and rewarding role. JOB DESCRIPTION Key Role Responsibilities Works as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community. Removes waste and remaining items from vacant apartments prior to starting the make ready process, transfers waste to rubbish bins or storage area as applicable and cleans and maintains the storage areas. Rotates refuse bins daily, prepares the bins for the weekly collection by the local authority and returns them to the bin areas in the car park after pick up. Responds positively to maintenance queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them. Completes assigned minor and routine service requests. Assists the Community Team with compliance requirements in regard to units and common areas. Distributes notices, communications and parcels to residents as necessary. Undertakes relocation and removal/disposal of furniture Ensures all empty rooms and apartment and show flats are freshened to maintain market-ready appeal. Conducts weekly internal PPMs as directed such as flushing, fire alarm testing and emergency lights in line with health and safety policies. Assists in the make-ready, move in and move out process by performing duties and checks requested by Community Manager and/or Supervisor. Informs Community or Assistant Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others. About You Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals Knowledge and understanding of UK health and safety requirements Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools Previous experience in a similar role within a customer occupied environment. Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures. Ability to work autonomously, using initiative when required. Strong attention to detail Flexible approach to work and adaptable to thrive in a changing environment Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents at all times Ability to use standard resources, tools and equipment to perform duties Must be comfortable working inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). Demonstrated ability to undertake minor repairs and redecoration and first line maintenance repairs in joinery, plumbing and glazing Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses If you receive suspicious requests, please report them immediately to .

Client Service Manager Location: Northwich, Cheshire Full Time, Permanent - Hybrid Working Salary: Up to £30K DOE Due to an exciting period of growth, a leading wealth and investments provider is seeking a proactive, client-focused individual to join their Service Delivery Team on a permanent basis click apply for full job details

Head of Finance - Operations Group - Finance (LMB 2779) Open Date: 12/02/2026, 08:00 Close Date: 12/03/2026, 23:55 Location: Cambridge Contract Type: Permanent Job Type: Administration & Management (Full Time) Overview The MRC Laboratory of Molecular Biology (LMB) is a leading centre of excellence in biomedical research, tackling fundamental basic science and translational programmes enhancing the application to human health. The LMB has a clear goal of understanding biological processes at the molecular level, with the ultimate aim of using this knowledge to tackle specific problems in human health and disease. The LMB provides an unsurpassed environment for both new and established researchers, drawing scientists from around the world to create a lively and international community for the exchange of ideas and technical innovation. Main duties / Key responsibilities Continuously develop and implement a vision for the financial management of the LMB, leading, developing, managing and motivating staff across a range of activities including expenditure, income, VAT, contracts, grants and invoicing third party service users. Effectively communicate the vision and strategy for finance to senior management and to all levels of the LMB and MRC, persuading key decision makers to adopt the strategy. Lead the LMB budget setting, financial planning and forecasting to enable informed decision making, providing insightful information, analysis and risk management advice, and preparing and analysing monthly expenditure, budgets and future forecasts. Lead, produce and present timely management information, liaising with budget holders and information providers, preparing reports and providing supplementary analysis for key issues, and explaining financial concepts to non financial audiences. Help evaluate the overall effective and efficient use of funding received, identifying and developing approaches for optimising value for money. Lead from the front to ensure effective financial controls and appropriate policies and practices are followed; lead change where necessary to develop internal systems and controls to be "best in class", acting as a change agent for performance improvements. Ensure key stakeholder requirements are included and communicated, developing and maintaining strong and open relationships internally and externally. Play a leading role in MRC and UKRI wide development and implementation of new corporate financial systems or upgrades and optimising the current system (Oracle Fusion), and act as project management lead where required. As a senior member of the Operations Group, contribute, push forward and lead ideas to improve the efficiency and effectiveness of the Group and the way in which the LMB operates. Lead negotiations with external stakeholders such as the University of Cambridge, Cambridge University Hospital Partners and the Cambridge Biomedical Campus on financial matters, securing agreement on shared costs, service and facility costs, income and expenditure. Play a leading representative role for the LMB, MRC Head Office, other MRC establishments, UKRI, the University of Cambridge and external service users and other bodies with whom the LMB interacts. Act as Company Secretary to the Max Perutz Fund, the LMB's charitable arm, preparing the annual financial statements and Charity Commission return, liaising with the auditors, managing the Fund's investments and preparing and presenting at the Fund's twice yearly Board meetings. Working relationships Report to the LMB Chief Operating Officer. Liaise with the LMB Director and Heads of Divisions as required. Line manage the Finance Team and Management Information Analyst. Work closely with other Operations Group Heads and Facility Managers. Liaise with MRC Head Office's Finance Director and colleagues and UKRI colleagues. Maintain working relationships at multiple levels and across many different professional disciplines. Education / qualifications / training required Essential: Degree level education or equivalent relevant experience. Essential: Fully qualified with relevant finance qualifications (ACCA, CIMA or equivalent). Desirable: Degree in a related field. Previous work experience required Essential: Significant relevant experience of leadership roles and managing teams and services. Essential: Significant experience of developing new ideas for financial planning. Desirable: Experience of leading organisational change projects. Desirable: Experience of working in a research laboratory environment. Desirable: Experience of contract reviewing. Knowledge and experience Essential: Sound knowledge of corporate policy, accounting practices and procedures ideally in the public and charitable sector. Essential: Experience of several financial systems. Essential: Excellent IT skills with the ability to develop models to meet business needs, interrogate data and write reports and presentations for senior management. Desirable: Understanding of tax law and related risks related to research operations. Desirable: Project management facilitation and coordination skills to provide deliverables to tight time frames with various information providers. Personal skills / behaviours / qualities Essential: Demonstrable ability to lead, motivate and manage services and staff. Essential: Proven ability to listen, understand business needs and provide solutions in a proactive and principled manner. Essential: Highly developed interpersonal skills, elicit confidence and command respect as a trusted advisor to senior management within the LMB and in discussions with MRC Head Office. Essential: Strong and pro active communicator able to liaise with both finance and non finance senior managers and budget holders. Essential: Demonstrable ability to work collaboratively as part of a team and to lead a team/projects as required to achieve outcomes for the LMB. Essential: Flexible and adaptable approach, capable of planning, prioritising and delivering on a multitude of tasks in a fast paced environment. Essential: Refined analytical skills with the ability to make and communicate recommendations rather than simply provide reports. Essential: Appreciative of the culture of the LMB and the MRC. Further Information You must at all times carry out your responsibilities with due regard to the UKRI Code of Conduct, Equality, Diversity and Inclusion policy, Health and Safety policy and Data Protection policy. Job descriptions should be reviewed on a regular basis and at the annual appraisal. Any changes should be made and agreed between you and your manager. The above lists are not exhaustive and you are required to undertake such duties as may reasonably be requested within the scope of the post. All employees are required to act professionally, co operatively and flexibly in line with the requirements of the post, the MRC and UKRI. The role holder will be required to have the appropriate level of security screening/vetting required for the role. UKRI reserves the right to run or re run security clearance as required during the course of employment. We warmly invite people from diverse backgrounds and heritage, including people who identify as having a disability, to apply for a role that excites them. As "Disability Confident" employers, any candidate who opts into the scheme and best meets the essential criteria will be shortlisted for interview. The MRC provides its community of employees access to a range of benefits, including a defined benefit pension scheme, 30 days plus 2.5 privilege days and 8 bank holidays, family friendly policies, shopping and travel discounts, an Employee Assistant Programme Scheme and Health and Wellbeing Support. Copyright 2015. Medical Research Council

The Opportunity: In this position, the successful candidate will oversee and guide the day-to-day lab management and act as SPOC for lab scientists and external visitors. With a strong sense of customer focus and service, the Laboratory Manager facilitates communication across disciplines. This is a 1-year, fixed term assignment in a dynamic research facility. Key Tasks: Operational day to day Laboratory management providing a 'single point of contact' for laboratory scientists and external visitors Ensures the laboratory maintains its operational efficiency by liaising with all FM suppliers - planning preventative and scheduled maintenance regimes with minimal impact to daily operations, ensuring any FM helpdesk requests are completed Assists with organised visits from internal/external partners and regulatory bodies Maintains and organises laboratory consumable inventories and provides reports to the Dept leadership team as requested Performs laboratory inductions for internal/external and temporary lab users working in the area to familiarise them will lab policies and procedures Provide operational support on projects to build understanding of business needs and identify opportunities for process improvements Co-ordinate laboratory scientists to ensure 6-monthly laboratory cleans are completed effectively Maintain and update the orientation plan for new starters Knowledge or experience of equipment IQ/OQ/PQ Serves as a committee member on several cross functional teams including: SHE Safety Committee, Operations Lab Rep meetings. Ensure relevant actions are implemented with Research labs Manages good working relationships with internal research groups, contractors, suppliers, and inspectors Equipment: Works with IT/other service providers to ensure equipment is running effectively, scientists have what they need and that AZ/MedImmune assets (especially high cost equipment) are fully utilised May perform specialist equipment user performance checks and acts as the super-user of defined instruments as agreed with Dept leadership Manage and co-ordinate lab instrumentation maintenance, installation and repair through service providers Knowledge or experience of equipment IQ/OQ/PQ Health and Safety compliance (SHE): Supports the Dept leadership team with health and safety compliance and identification/delivery of improvements. Participates in SHE or service audits and leads the implementation of actions Additional responsibilities - where applicable: Monitors and tracks spend aligned to capital investments and laboratory consumables; provides inventories and spreadsheets for tracking depreciation liaising with other service providers where required Supports new equipment demand by liaising with the Capital Demand Manager and works with the scientists to identify future requirements and new innovations in technology to further enhance scientific capability within the function Liaison with external suppliers and industry specialists to arrange demo kit/training to support new equipment demand. Management of change control processes where required Looks for cost savings and cost avoidance and reports back to AZ/MedImmune FM and procurement Skills, knowledge & competencies A Bachelor's degree in a scientific discipline, preferably Biochemistry, or equivalent laboratory experience Proven excellent customer service focus and ability to work collaboratively Clear and concise written and spoken communication skills Ability to influence people at all levels to deliver improvements and cost savings to the customer Some knowledge and experience of lean sigma processes is an advantage Able to partner with other teams and suppliers and deliver results in a matrix environment, managing multiple internal and external partners/stakeholders. Excellent problem-solving capabilities and confidence to make clear decisions sometimes with limited information. Exceptional planning, organisational, analytical and networking skills. Project management skills, ability to be flexible and handle multiple responsibilities and tasks on a regular basis Proficient in data capture, analysis and reporting utilising various IT systems particularly Microsoft Excel Multiple years of experience working in a laboratory environment Managing a busy laboratory with a large number of users Knowledge of SHE requirements in a laboratory environment Knowledge of GLS, and GxP regulations, audit requirements and CAPAs Be a good team worker demonstrating loyalty and commitment to the organisation and team members To be flexible with working hours when required to deliver the service required to our customers Self-motivated, energetic, dependable, a clear attention to detail Meticulous focus on quality Willing to work at the new R&D facility in central Cambridge Offer This opportunity not only offers the chance to work in a dynamic growing R&D team but also in a company that is looking to expand in an exciting area of science. The position also offers a competitive salary and benefits package, with a flexible approach to work in line with your qualifications and experience. This is a 1-year fixed term assignment. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Privacy Policy: We will use the personal information that you have submitted to us in order to consider your application for the relevant role.Your privacy is important to us. Please for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests. 3rd Party Non-Solicitation Policy: By submitting candidates without having been formally assigned

The Customer Success Manager leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture. What you'll do Accountable for overall post sales customer health for in scope customers across: Client Engagement - Meeting cadence, attendance, frequency Service Management - SLA attainment including implementation and support risk. Financial Health - Aged debt and churn risk Product utilization - Customer consumption and awareness gap Leading regular customer facing service reviews with reporting aligned to the contractual and DLR standards. Increase customer awareness of organization changes, new and existing Product bulletins and System, process & policy changes. Contractual SLA attainment tracking including SLA penalty review and validation based on contractual obligations. Interlock with Implementation teams for post sales customer onboarding for new deployments successfully introducing customers to Digital Realty product and services. Increase internal functional team awareness of enhanced customer operational requirements through Customer Playbooks. Enhanced Red event customer communication during & post incident to ensure key internal and customer stakeholders are appropriately informed. Identify 'at risk' renewals and potential churn ensuring awareness across accountable internal functional teams. Coordination of post RFS customer audits through to successful conclusion. Closing the loop on all customer listening posts and surveys detractors to ensure follow up completed. Managing service-related customer escalations and complaints including their recording, management, escalation, and resolution. Accountable for identifying and driving opportunities for service improvement through accountable functional teams and process owners. Adhere to the QHSSE Responsibility Matrix. What you'll need Bachelor's degree in Business, IT, Engineering or related discipline or equivalent work experience in customer relationship. Minimum 5+ years of experience in a customer facing roles in a service company, preferably a utility, data centre, IT, or telecommunications company. Experience with Service Management, preferably of more complex international customers. ITIL qualifications and experience are preferred. Levels of CSM will vary based on the customer type and expertise. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us. A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL , the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx ) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit or follow us on LinkedIn and Twitter. NOTES: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy. Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies. Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

Posting Type: Hybrid Job Overview The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. As an EMEA Customer Success Manager you will develop trusted advisor relationships to drive success with our customers across Europe, Middle East and Africa. You will consult with customers to align on ROI opportunities and utilisation blockers. You will coordinate with teams across the business to achieve these goals and create cross organisational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, increasing efficiency with new workflows, orchestrating meaningful multi threaded engagement between the customer and Relativity. Job Description and Requirements Your Role in Action Drive Customer Success Develop trusted advisor relationships with our EMEA accounts to understand their goals and align them with the value proposition of our Relativity suite of products. Consult with each account on return on investment (ROI) opportunities and utilisation blockers, and collaboratively build success plans to ensure their desired outcomes are achieved. Coordinate with cross functional teams to execute the Success Plans, monitor progress, and address any challenges. Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI. Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their Relativity One subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved. Identify and record "Verified Outcomes" (wins) when ROI is confirmed by the account. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. Regularly analyse customer usage and account health to mitigate renewal risks, reduce product churn, and identify upsell opportunities. Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi threaded engagements. Your Skills 4+ years of customer facing support in the Legal Data Intelligence industry. Expertise managing accounts in a customer facing role. Experience in the software technology sector. Ability to address tactical issues while maintaining a long term strategic vision. Excellent business writing and presentation skills. Strong team player with the ability to thrive in a collaborative environment. Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions. Benefit Highlights Comprehensive health, dental, and vision plans Parental leave for primary and secondary caregivers Two, week long company breaks per year Additional time off Long term incentive program Training investment program Flexible work arrangements Winter break (office closed from Christmas through New Year's Day) 401k matching Paid parental leave All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Suggested Skills Account Management, Active Listening, Communication, Customer Relationships, Customer Success, Empathy, Relationship Management, Retention Strategies, Sales, Training Delivery What Relativity Has to Offer Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects.