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complaints resolution administrator
Guidant Global
Administrator - Beighton
Guidant Global Woodhouse Mill, Sheffield
Job title: Administrator location : Beighton, S20 1AH Contract : Till 27th Dec 2026. health & safety All Client's employees are required to: 1. Act responsibly and to do everything they can to prevent injury to themselves and other persons 2. Observe all rules and appropriate operating procedures and instructions regarding safety at all times 3. Correctly use safety equipment, protective devices and PPE 4. Inform their immediate superior of all accidents, dangerous occurrences, near miss events, damage or potentially dangerous situations, whether persons are injured or not 5. Assist in the investigation of any accidents or incidents 6. Report any unsafe or defective plant, tools, equipment, PPE, practices, methods or other hazards 7. Participate in improving Health & Safety in the Company by making suggestions in these matters to the Manager, Supervisor or Safety Representative Objectives: 1. To ensure that Health & Safety procedures are adhered to at all times 2. To ensure that all work completed is accurately charged in accordance with customer contracts 3. To assist in raising purchase orders and maintaining records as required Responsibilities: 1. To answer all inbound calls in a polite and professional manner logging the details accurately in (url removed) 2. To build strong relationships with both external and internal customers 3. To ensure prompt resolution of complaints with a strong focus on customer retention 4. To assist credit control with outstanding debts by way of query resolution 5. Understand the daily driver debrief process and deal with any issues raised maintaining records of actions in (url removed) 6. To fulfil Health and Safety responsibilities by ensuring that all work undertaken is in accordance with the company's Health & Safety policies and procedures and any relevant legislation 7. To undertake any other such duties as may reasonably be required within the Service Centre 8. To undertake any training and development as required 9. To support the Administration Cooordinator in ad hoc projects Skills & qualifications 1. Numerate and PC literate with good telephone manner and interpersonal skills 2. Ability to work on own initiative in high pressure environment 3. Attention to detail Interfaces Internal: Administration Coordinator, Customer Experience Team, Service Manager, Service Coordinators, Drivers, Workshop Manager, Fitters, National Accounts staff, Head Office staff, Sales Team External: Customers, Suppliers, Statutory Authorities (eg. HSE inspectors, Police), Members of the Public Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Dec 11, 2025
Seasonal
Job title: Administrator location : Beighton, S20 1AH Contract : Till 27th Dec 2026. health & safety All Client's employees are required to: 1. Act responsibly and to do everything they can to prevent injury to themselves and other persons 2. Observe all rules and appropriate operating procedures and instructions regarding safety at all times 3. Correctly use safety equipment, protective devices and PPE 4. Inform their immediate superior of all accidents, dangerous occurrences, near miss events, damage or potentially dangerous situations, whether persons are injured or not 5. Assist in the investigation of any accidents or incidents 6. Report any unsafe or defective plant, tools, equipment, PPE, practices, methods or other hazards 7. Participate in improving Health & Safety in the Company by making suggestions in these matters to the Manager, Supervisor or Safety Representative Objectives: 1. To ensure that Health & Safety procedures are adhered to at all times 2. To ensure that all work completed is accurately charged in accordance with customer contracts 3. To assist in raising purchase orders and maintaining records as required Responsibilities: 1. To answer all inbound calls in a polite and professional manner logging the details accurately in (url removed) 2. To build strong relationships with both external and internal customers 3. To ensure prompt resolution of complaints with a strong focus on customer retention 4. To assist credit control with outstanding debts by way of query resolution 5. Understand the daily driver debrief process and deal with any issues raised maintaining records of actions in (url removed) 6. To fulfil Health and Safety responsibilities by ensuring that all work undertaken is in accordance with the company's Health & Safety policies and procedures and any relevant legislation 7. To undertake any other such duties as may reasonably be required within the Service Centre 8. To undertake any training and development as required 9. To support the Administration Cooordinator in ad hoc projects Skills & qualifications 1. Numerate and PC literate with good telephone manner and interpersonal skills 2. Ability to work on own initiative in high pressure environment 3. Attention to detail Interfaces Internal: Administration Coordinator, Customer Experience Team, Service Manager, Service Coordinators, Drivers, Workshop Manager, Fitters, National Accounts staff, Head Office staff, Sales Team External: Customers, Suppliers, Statutory Authorities (eg. HSE inspectors, Police), Members of the Public Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Director - Building Surveying
Gleeds Corporate Services Ltd City, Manchester
About this opportunity Gleeds continue to develop their sustainable growth plans in the North of England and are looking for an exceptional individual to join the regional senior team of directors. This individual will take on the responsibility of business growth in the Building Surveying business unit in the region. They will report to the Regional Director for consultancy services and will have Executive responsibility and leadership for the delivery of the Service specialism. The individual will be expected to work closely with the other two regional Business Unit leaders, and represent Gleeds as an ambassador within the region, living and personifying our values of: Professionalism with personality; Innovation with agility; and Excellence with humility; and in doing so, act as a role model to others at Gleeds demonstrating our culture and values to all stakeholders. Responsibilities include but are not limited to: Formulating and managing strategies to deliver the business objectives. Actively identifying new business development opportunities and driving growth across the Business Unit's activities. Ensuring that projects are managed in accordance with Gleeds processes and procedures (governance and controls). Agreeing fees and charges for potential services with Regional Director. Agreeing appointments / scope of services. Ensuring that appointments are in place prior to commencing service delivery. Delivering high quality services and deliverables ensuring that services meet our Customer's requirements. Reviewing scope of appointments on a monthly basis to ensure services are being delivered in accordance with appointments Managing and maintaining Customer relationships (i.e. Clients, business partners and other consultants). Ensuring a Customer Care plan is in place. Resolving customer complaints. Ensuring sufficient resources are made available to deliver services on our projects, including managing resource conflict resolution (with fellow directors). Leading and managing Teams, including working with Directors and Associate Directors in managing resources and workload. Ensuring compliance with administrative requirements (appraisals, training, timesheets etc) Managing employees, focusing on retention and development. Developing and enhancing Gleeds Building Surveying capability. Briefing employees on relevant aspects of Gleeds business. Preparing bids for services. Managing service delivery for profit that meets established budgets Managing the commercial aspects of projects (e.g. scope of services/deliverables, invoices, payments, and debt management). Working harmoniously with other Senior Directors and Directors, assisting Regional Service Line Leads and Regional Director. Promoting all Gleeds professional services and brand Gleeds, including our digital offer. As a Gleeds team member, you will have access to: Opportunities to develop and grow your career Generous holiday allowance plus option to purchase additional days through the holiday purchase scheme A contributory pension scheme Employee Assistance Programme Our global travel scholarship programme Flexible working arrangements Who we are looking for: Experience, Knowledge and Key Skills: Extensive experience in public and private sector led developments delivering building surveying services on construction projects, of which 5 years were in a responsible leadership function in the management of professional teams and major construction projects or frameworks. Demonstrate experience of leading high performance multi-disciplinary project delivery teams Excellent communication skills - both oral and written. Excellent organisational skills and the ability to quickly adapt to changing environments. Excellent problem solving, negotiating skills, financial and numeracy management skills. Ability to absorb complex information and assess requirements readily. Demonstrable networking skills and having a strong professional network within the region and a solid understanding of the marketplace Ability to prepare first class bids for services. Competent at negotiating sufficient fees to both complete services and generate required profit levels. Demonstrable evidence of delivering top class services to Clients and managing Client relationships. Demonstrable experience of timely interfacing with clients and key stakeholders at the highest level. Experience managing multiple projects Ability to work as part of and lead a regional team Excellent knowledge of construction procurement strategies, including tendering and contract strategies Extensive knowledge of construction technologies, sequences, methods and materials Excellent commercial background, including familiarity with contract conditions and procedures and ability to administer contracts (as contract administrator, employer's agent and/or project manager) Sound understanding of legislation impacting on building contracts. Qualifications MRICS (Member of the Royal Institution of Chartered Surveyors) or Other alternative Professional Body related to the Built Environment. About us Gleeds is a global property and construction consultancy with over 150 years of expertise, operating in 28 countries worldwide. From iconic landmarks to critical infrastructure, we drive innovation, sustainability and value, delivering transformative projects that shape communities and redefine the built environment.
Dec 09, 2025
Full time
About this opportunity Gleeds continue to develop their sustainable growth plans in the North of England and are looking for an exceptional individual to join the regional senior team of directors. This individual will take on the responsibility of business growth in the Building Surveying business unit in the region. They will report to the Regional Director for consultancy services and will have Executive responsibility and leadership for the delivery of the Service specialism. The individual will be expected to work closely with the other two regional Business Unit leaders, and represent Gleeds as an ambassador within the region, living and personifying our values of: Professionalism with personality; Innovation with agility; and Excellence with humility; and in doing so, act as a role model to others at Gleeds demonstrating our culture and values to all stakeholders. Responsibilities include but are not limited to: Formulating and managing strategies to deliver the business objectives. Actively identifying new business development opportunities and driving growth across the Business Unit's activities. Ensuring that projects are managed in accordance with Gleeds processes and procedures (governance and controls). Agreeing fees and charges for potential services with Regional Director. Agreeing appointments / scope of services. Ensuring that appointments are in place prior to commencing service delivery. Delivering high quality services and deliverables ensuring that services meet our Customer's requirements. Reviewing scope of appointments on a monthly basis to ensure services are being delivered in accordance with appointments Managing and maintaining Customer relationships (i.e. Clients, business partners and other consultants). Ensuring a Customer Care plan is in place. Resolving customer complaints. Ensuring sufficient resources are made available to deliver services on our projects, including managing resource conflict resolution (with fellow directors). Leading and managing Teams, including working with Directors and Associate Directors in managing resources and workload. Ensuring compliance with administrative requirements (appraisals, training, timesheets etc) Managing employees, focusing on retention and development. Developing and enhancing Gleeds Building Surveying capability. Briefing employees on relevant aspects of Gleeds business. Preparing bids for services. Managing service delivery for profit that meets established budgets Managing the commercial aspects of projects (e.g. scope of services/deliverables, invoices, payments, and debt management). Working harmoniously with other Senior Directors and Directors, assisting Regional Service Line Leads and Regional Director. Promoting all Gleeds professional services and brand Gleeds, including our digital offer. As a Gleeds team member, you will have access to: Opportunities to develop and grow your career Generous holiday allowance plus option to purchase additional days through the holiday purchase scheme A contributory pension scheme Employee Assistance Programme Our global travel scholarship programme Flexible working arrangements Who we are looking for: Experience, Knowledge and Key Skills: Extensive experience in public and private sector led developments delivering building surveying services on construction projects, of which 5 years were in a responsible leadership function in the management of professional teams and major construction projects or frameworks. Demonstrate experience of leading high performance multi-disciplinary project delivery teams Excellent communication skills - both oral and written. Excellent organisational skills and the ability to quickly adapt to changing environments. Excellent problem solving, negotiating skills, financial and numeracy management skills. Ability to absorb complex information and assess requirements readily. Demonstrable networking skills and having a strong professional network within the region and a solid understanding of the marketplace Ability to prepare first class bids for services. Competent at negotiating sufficient fees to both complete services and generate required profit levels. Demonstrable evidence of delivering top class services to Clients and managing Client relationships. Demonstrable experience of timely interfacing with clients and key stakeholders at the highest level. Experience managing multiple projects Ability to work as part of and lead a regional team Excellent knowledge of construction procurement strategies, including tendering and contract strategies Extensive knowledge of construction technologies, sequences, methods and materials Excellent commercial background, including familiarity with contract conditions and procedures and ability to administer contracts (as contract administrator, employer's agent and/or project manager) Sound understanding of legislation impacting on building contracts. Qualifications MRICS (Member of the Royal Institution of Chartered Surveyors) or Other alternative Professional Body related to the Built Environment. About us Gleeds is a global property and construction consultancy with over 150 years of expertise, operating in 28 countries worldwide. From iconic landmarks to critical infrastructure, we drive innovation, sustainability and value, delivering transformative projects that shape communities and redefine the built environment.

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