Role: Salesforce Administrator - Service Cloud Specialist Location: Hybrid (London-based) Salary: 60,000 + benefits About the Role: We are seeking a highly skilled Salesforce Administrator with a strong focus on Service Cloud to join our team. This is a fantastic opportunity to work on cutting-edge Salesforce solutions and play a key role in optimising customer service operations. Key Responsibilities: Administer and maintain Salesforce Service Cloud environments Configure and manage Einstein Bots for automated customer interactions Implement and optimise Omnichannel routing for seamless service delivery Collaborate with stakeholders to gather requirements and deliver tailored solutions Ensure data integrity, security, and compliance within Salesforce Provide user training and support for Salesforce functionality Requirements: Proven experience as a Salesforce Administrator Strong expertise in Service Cloud Hands-on experience with Einstein Bots Knowledge of Omnichannel features and best practices Salesforce Administrator certification (preferred) Excellent communication and problem-solving skills What We Offer: Competitive salary: 60,000 + benefits Hybrid working model (London-based) Opportunity to work with a forward-thinking team and innovative technology
Dec 12, 2025
Full time
Role: Salesforce Administrator - Service Cloud Specialist Location: Hybrid (London-based) Salary: 60,000 + benefits About the Role: We are seeking a highly skilled Salesforce Administrator with a strong focus on Service Cloud to join our team. This is a fantastic opportunity to work on cutting-edge Salesforce solutions and play a key role in optimising customer service operations. Key Responsibilities: Administer and maintain Salesforce Service Cloud environments Configure and manage Einstein Bots for automated customer interactions Implement and optimise Omnichannel routing for seamless service delivery Collaborate with stakeholders to gather requirements and deliver tailored solutions Ensure data integrity, security, and compliance within Salesforce Provide user training and support for Salesforce functionality Requirements: Proven experience as a Salesforce Administrator Strong expertise in Service Cloud Hands-on experience with Einstein Bots Knowledge of Omnichannel features and best practices Salesforce Administrator certification (preferred) Excellent communication and problem-solving skills What We Offer: Competitive salary: 60,000 + benefits Hybrid working model (London-based) Opportunity to work with a forward-thinking team and innovative technology
Role Responsibilities Develop a strong understanding of projects impacting your service area and ensuring service impact is minimizedLead technical success plans to ensure customers have a positive and successful experience using Relativity In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals elativity Relativity Certified Administrator required Preffered Qualifications 5+ years of technical experience working with Relativity products in a customer facing role Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues across the enterprise. Strong written and verbal communication skills Ability to work efficiently under pressure, drive projects to completion and meet deadlines. Ability to manage multiple projects simultaneously and prioritize based on company and team objectives. Meticulous attention to detail. Experience working in a SaaS, IaaS and/or Hybrid environments Experience with and knowledge of e-discovery industry and products. ITIL Certification Relativity Expert Minimum Qualifications 5+ years in a technical role directly supporting customers Benefit Highlights: Comprehensive health, dental, and vision plansParental leave for primary and secondary caregiversTwo, week-long company breaks per yearAdditional time offLong-term incentive programTraining investment programAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices Exhibit subject matter expert (SME) knowledge in RWe're solving big data challenges in the legal tech industry, and we're always looking for more people to join us on the journey. At Relativity, you'll learn cross-functional skills to grow your career and have the chance to make a big impact on our customers, our industry, and our communities. We admire and value our employees, so it's no surprise that our hiring process is designed to help us really get to know you - and for you to get to know us, too.
Dec 12, 2025
Full time
Role Responsibilities Develop a strong understanding of projects impacting your service area and ensuring service impact is minimizedLead technical success plans to ensure customers have a positive and successful experience using Relativity In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals elativity Relativity Certified Administrator required Preffered Qualifications 5+ years of technical experience working with Relativity products in a customer facing role Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues across the enterprise. Strong written and verbal communication skills Ability to work efficiently under pressure, drive projects to completion and meet deadlines. Ability to manage multiple projects simultaneously and prioritize based on company and team objectives. Meticulous attention to detail. Experience working in a SaaS, IaaS and/or Hybrid environments Experience with and knowledge of e-discovery industry and products. ITIL Certification Relativity Expert Minimum Qualifications 5+ years in a technical role directly supporting customers Benefit Highlights: Comprehensive health, dental, and vision plansParental leave for primary and secondary caregiversTwo, week-long company breaks per yearAdditional time offLong-term incentive programTraining investment programAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices Exhibit subject matter expert (SME) knowledge in RWe're solving big data challenges in the legal tech industry, and we're always looking for more people to join us on the journey. At Relativity, you'll learn cross-functional skills to grow your career and have the chance to make a big impact on our customers, our industry, and our communities. We admire and value our employees, so it's no surprise that our hiring process is designed to help us really get to know you - and for you to get to know us, too.
Internal Sales Executive / Sales Executive / Telesales Executive / Business Development Manager Salary £30k basic , dependent on experience + life cover, pension and other benefits. Working Hours: Monday to Thursday - 9.00am 5.00pm Friday - 9.00am 4pm Start Date : Immediate or to suit your availability. This is a full-time permanent role of 36.5 hours per week. Job Description: Due to company expansion, we are now looking for several new Internal Sales executives / Telesales executives to join our growing Internal Sales team. You will primarily be working from a Database of existing clients and potential new customers, with responsibility for a designated geographical area. Predominantly working within Automotive / Vehicle workshops sector. Role and responsibilities: A major part of this role will be outbound sales calls to your designated database of existing and potential customers with the objective of booking a set number of jobs per day. The emphasis will be on quality of calls and successful conversion to a booking for the companies service. Research and continually developing the market database from online searches Updating and maintaining contact relationship management database Contacting vehicle workshops by telephone to arrange waste oil collections Receiving inbound calls from vehicle workshops Correspondence with vehicle workshops by email Setting up customer accounts using a bespoke portal Creating collection jobs using the bespoke portal for allocation to tanker drivers via their smart phone app. Reviewing allocated jobs using mapping software Updating database after completed jobs Working as part of a team who are allocated to specific geographical areas Liaising with the nominated area collection driver for reviewing work plans and optimising the workflow Person Specification: Excellent communication skills, both verbal and written, with good attention to detail. Good Rapport building skills. First class Administration and IT skills, with good attention to detail Strong organisational skills. Resilience Ability to multi-task. Ability to work as part of a team. Experience: Ideally you will have previous B2B Sales experience: this could be Telesales / Inside Sales or Face to face. However, our clients would also consider candidates from other career paths who have the personal attributes to move across to an Internal sales role and the desire and commitment to successfully make this transfer. Database management Use of CRM Company Description: Our clients are the market leading specialists in the collection and recycling of waste oils and hazardous workshop waste. An exciting opportunity for an Internal Sales Executive / Telesales Executive / Business Development Manager to join a friendly team. Please send CV and a cover letter to Frazer, explaining why this role would suit you. Newport, Shropshire, ideally this role will be based at our offices in Newport, Shropshire, however we will also consider applications from other parts of the UK with the role being performed remotely from home. Good locations for Newport include Stafford, Shrewsbury, Stoke, Wolverhampton, Telford, Market Drayton, Whitchurch and Staffordshire and Shropshire in general. The Sales Recruitment Network recruits B2B and B2C Sales Directors, Sales Managers, Field Sales Executives and Internal Sales Executives: Telesales Managers, Telesales Executives and Telemarketing Executives: Marketing Directors, Marketing Executives, Marketing Coordinators and Marketing Assistants: Customer Services Managers, Customer Services Executives and Sales Administrators in all industries throughout the UK.
Dec 12, 2025
Full time
Internal Sales Executive / Sales Executive / Telesales Executive / Business Development Manager Salary £30k basic , dependent on experience + life cover, pension and other benefits. Working Hours: Monday to Thursday - 9.00am 5.00pm Friday - 9.00am 4pm Start Date : Immediate or to suit your availability. This is a full-time permanent role of 36.5 hours per week. Job Description: Due to company expansion, we are now looking for several new Internal Sales executives / Telesales executives to join our growing Internal Sales team. You will primarily be working from a Database of existing clients and potential new customers, with responsibility for a designated geographical area. Predominantly working within Automotive / Vehicle workshops sector. Role and responsibilities: A major part of this role will be outbound sales calls to your designated database of existing and potential customers with the objective of booking a set number of jobs per day. The emphasis will be on quality of calls and successful conversion to a booking for the companies service. Research and continually developing the market database from online searches Updating and maintaining contact relationship management database Contacting vehicle workshops by telephone to arrange waste oil collections Receiving inbound calls from vehicle workshops Correspondence with vehicle workshops by email Setting up customer accounts using a bespoke portal Creating collection jobs using the bespoke portal for allocation to tanker drivers via their smart phone app. Reviewing allocated jobs using mapping software Updating database after completed jobs Working as part of a team who are allocated to specific geographical areas Liaising with the nominated area collection driver for reviewing work plans and optimising the workflow Person Specification: Excellent communication skills, both verbal and written, with good attention to detail. Good Rapport building skills. First class Administration and IT skills, with good attention to detail Strong organisational skills. Resilience Ability to multi-task. Ability to work as part of a team. Experience: Ideally you will have previous B2B Sales experience: this could be Telesales / Inside Sales or Face to face. However, our clients would also consider candidates from other career paths who have the personal attributes to move across to an Internal sales role and the desire and commitment to successfully make this transfer. Database management Use of CRM Company Description: Our clients are the market leading specialists in the collection and recycling of waste oils and hazardous workshop waste. An exciting opportunity for an Internal Sales Executive / Telesales Executive / Business Development Manager to join a friendly team. Please send CV and a cover letter to Frazer, explaining why this role would suit you. Newport, Shropshire, ideally this role will be based at our offices in Newport, Shropshire, however we will also consider applications from other parts of the UK with the role being performed remotely from home. Good locations for Newport include Stafford, Shrewsbury, Stoke, Wolverhampton, Telford, Market Drayton, Whitchurch and Staffordshire and Shropshire in general. The Sales Recruitment Network recruits B2B and B2C Sales Directors, Sales Managers, Field Sales Executives and Internal Sales Executives: Telesales Managers, Telesales Executives and Telemarketing Executives: Marketing Directors, Marketing Executives, Marketing Coordinators and Marketing Assistants: Customer Services Managers, Customer Services Executives and Sales Administrators in all industries throughout the UK.
Prism 7 Resourcing is now recruiting Transport Administrator for one of our client based in WR12 area. This is an excellent opportunity for a candidate who is looking for career development and progression within a dynamic and expanding department. The Role: As a Transport Administrator, you will play a key role in coordinating daily transport activities, handling customer communication, preparing export documentation, and supporting the sales and operations teams. You will ensure that enquiries, schedules, and documentation are managed efficiently and professionally. Key Responsibilities: Manage daily email correspondence with customers, agents, and internal teams. Assist with scheduling and allocation of vehicles and drivers for UK and European operations. Support route planning and monitor the progress of daily schedules. Prepare and process customs entries and export documentation, including commercial invoices, MRNs, and export manifests. Prepare, issue, and follow up on transport and removals quotations. Accurately process paperwork and maintain records using the company s bespoke software. Deliver excellent customer service and handle enquiries in a professional manner. Support the identification and development of new business opportunities. About You: We are looking for an organised, motivated, and confident individual who is keen to build a longterm career within the transport and removals sector. Essential Experience: Experience in transport, logistics, removals administration, and/or customs/export documentation. Skills & Attributes: Excellent written and verbal communication skills, with strong emphasis on professional email correspondence. Customer-focused with a positive and proactive attitude. Strong organisational and administrative abilities with high attention to detail. Confident IT user with experience in data entry and digital communication systems. Able to work effectively under pressure and meet deadlines. Ambitious, eager to learn, and looking for opportunities to progress within the company. CPC qualification is beneficial but not required. Why Join Us? Career development and progression opportunities. Supportive team environment. Growing company with a strong industry reputation. Varied and engaging work within UK and European operations. Schedule: Monday - Friday 09:00 - 17:00 If you are interested please apply with your CV and you will be immediately contacted.
Dec 12, 2025
Contractor
Prism 7 Resourcing is now recruiting Transport Administrator for one of our client based in WR12 area. This is an excellent opportunity for a candidate who is looking for career development and progression within a dynamic and expanding department. The Role: As a Transport Administrator, you will play a key role in coordinating daily transport activities, handling customer communication, preparing export documentation, and supporting the sales and operations teams. You will ensure that enquiries, schedules, and documentation are managed efficiently and professionally. Key Responsibilities: Manage daily email correspondence with customers, agents, and internal teams. Assist with scheduling and allocation of vehicles and drivers for UK and European operations. Support route planning and monitor the progress of daily schedules. Prepare and process customs entries and export documentation, including commercial invoices, MRNs, and export manifests. Prepare, issue, and follow up on transport and removals quotations. Accurately process paperwork and maintain records using the company s bespoke software. Deliver excellent customer service and handle enquiries in a professional manner. Support the identification and development of new business opportunities. About You: We are looking for an organised, motivated, and confident individual who is keen to build a longterm career within the transport and removals sector. Essential Experience: Experience in transport, logistics, removals administration, and/or customs/export documentation. Skills & Attributes: Excellent written and verbal communication skills, with strong emphasis on professional email correspondence. Customer-focused with a positive and proactive attitude. Strong organisational and administrative abilities with high attention to detail. Confident IT user with experience in data entry and digital communication systems. Able to work effectively under pressure and meet deadlines. Ambitious, eager to learn, and looking for opportunities to progress within the company. CPC qualification is beneficial but not required. Why Join Us? Career development and progression opportunities. Supportive team environment. Growing company with a strong industry reputation. Varied and engaging work within UK and European operations. Schedule: Monday - Friday 09:00 - 17:00 If you are interested please apply with your CV and you will be immediately contacted.
Sales Coordinator - 12 month FTC Bristol 27,000 + Training + Bonus + Benefits Position for a Sales Coordinator to specialise in renewing and quoting for service contracts for a market leading hire company. The company are a market leader in specialist equipment rental and operate a growing national operation. Their market is industrial, construction and commercial companies. Due to maternity cover they are looking for someone to oversee the renewals for service contracts and provide quotations for service agreements to both existing and new customers. You will need good admin, organisation and communication skills. Here is a great opportunity for someone seeking a fixed term role, and whilst the opportunity to go permanent is not guaranteed who knows what could happen in a years time. The Role: Sales Coordinator Service Agreement renewals and quotations Monday to Friday - 7:30am to 5pm Bonus based on company profit performance Candidate Requirements: Sales / Accounts - experience Good admin skills - Word, Excel, Outlook CRM / ERP experience beneficial Consultant: Sebastian Petitti Elix Sourcing Solutions is a specialist recruiter for Engineering, Manufacturing, Tech, Energy and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Sales Coordinator, Service Administrator, Contract Management, Sales, Account Management, Customer Service, SLA, service level agreements, service admin, sales admin, erp, crm, Bristol, bath, yate, Avon
Dec 12, 2025
Seasonal
Sales Coordinator - 12 month FTC Bristol 27,000 + Training + Bonus + Benefits Position for a Sales Coordinator to specialise in renewing and quoting for service contracts for a market leading hire company. The company are a market leader in specialist equipment rental and operate a growing national operation. Their market is industrial, construction and commercial companies. Due to maternity cover they are looking for someone to oversee the renewals for service contracts and provide quotations for service agreements to both existing and new customers. You will need good admin, organisation and communication skills. Here is a great opportunity for someone seeking a fixed term role, and whilst the opportunity to go permanent is not guaranteed who knows what could happen in a years time. The Role: Sales Coordinator Service Agreement renewals and quotations Monday to Friday - 7:30am to 5pm Bonus based on company profit performance Candidate Requirements: Sales / Accounts - experience Good admin skills - Word, Excel, Outlook CRM / ERP experience beneficial Consultant: Sebastian Petitti Elix Sourcing Solutions is a specialist recruiter for Engineering, Manufacturing, Tech, Energy and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Sales Coordinator, Service Administrator, Contract Management, Sales, Account Management, Customer Service, SLA, service level agreements, service admin, sales admin, erp, crm, Bristol, bath, yate, Avon
About the Role The Team At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative ready to join our growing global team. The successful candidate will be a dedicated customer advocate who possesses excellent communication skills, can autonomously manage complex issues, and drive maximum value and success for existing clients. This role will focus on the overall post-sales relationship with our strategic and new customers. This includes growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction. For more regarding OSTTRA, please visit: Responsibilities and Impact OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators, and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation, leveraging leading technologies, industry expertise, and strong relationships with market participants. In this role, you'll be instrumental in ensuring our customers achieve their desired outcomes and maximize the value from their OSTTRA solutions. Your key responsibilities will include: Proactive Customer Engagement: Develop and maintain strong, long-lasting relationships with a portfolio of strategic and new customers, serving as their primary point of contact post-sale. Driving Adoption & Value: Guide customers through onboarding, training, and ongoing engagement to ensure full utilization and adoption of OSTTRA's platforms and services. Strategic Account Growth: Identify opportunities for expanded product usage and collaborate with the sales team on potential upsell and cross-sell initiatives. Customer Advocacy & Feedback: Collect, analyze, and communicate customer feedback to internal product and engineering teams, actively contributing to product development and improvements. Issue Resolution & Escalation: Act as a central point of contact for customer inquiries and complex issues, coordinating with support, product, and technical teams to ensure timely and effective resolution. Product Expertise: Become a subject matter expert on OSTTRA's platforms, providing guidance and best practices to customers. Performance Monitoring: Utilize data and analytics to monitor customer health, usage patterns, and identify areas for intervention or growth. What's in it for you Opportunity for Growth: Network across a wide range of sales and business-focused teams, with ample opportunities for professional development, training, and mentorship. Dynamic Environment: Gain exposure to rapid changes in Global Derivative Markets and their effect on Fintech. Building Relationships: Forge strong customer relationships with key industry participants. Impactful Work: Directly contribute to the success of our global financial market infrastructure. Collaborative Culture: Join a supportive and innovative team dedicated to client success and continuous learning. What We're Looking For Financial Market Knowledge: A sound understanding of financial markets and market participants. Experience: Over 5 years in a related function with direct customer advocacy and engagement experience in software post-sales or professional services. Platform Familiarity: Experience with at least one of OSTTRA's platforms (Trade Manager, MarkitWire, TradeServ and etc.) Presentation Skills: Proven experience in running presentations for clients. Language Fluency: Fluency in English is required; one or more additional languages is a plus. Exceptional Communication: Outstanding verbal, written, social, and interpersonal skills, with expertise in building long-term strategic relationships. Client Services Orientation: Strong listening, critical thinking, analytical skills, and a high degree of empathy. Team Player: An active team player who thrives in a multi-tasking environment, can adjust priorities on the fly, and maintains strong attention to detail. Data Acumen: Experience and/or interest in data analytics tools and utilizing data to monitor customer usage and identify adoption opportunities is a plus. Problem-Solving: Demonstrated ability to analyze complex situations, identify root causes, and propose effective solutions. Time Management & Organization: Capacity to manage multiple priorities and deadlines effectively in a fast-paced environment. Self-Motivated & Proactive: A driven individual who takes initiative and anticipates customer needs. About OSTTRA Launched in 2021, OSTTRA unites four businesses that have been at the heart of post-trade evolution and innovation for over 20 years: MarkitServ, Traiana, TriOptima and Reset. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at . What's In It For You Benefits We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Recruitment Fraud Alert If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (). Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - %20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group) Job ID: 319465 Posted On: 2025-11-26 Location: London, United Kingdom
Dec 12, 2025
Full time
About the Role The Team At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative ready to join our growing global team. The successful candidate will be a dedicated customer advocate who possesses excellent communication skills, can autonomously manage complex issues, and drive maximum value and success for existing clients. This role will focus on the overall post-sales relationship with our strategic and new customers. This includes growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction. For more regarding OSTTRA, please visit: Responsibilities and Impact OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators, and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation, leveraging leading technologies, industry expertise, and strong relationships with market participants. In this role, you'll be instrumental in ensuring our customers achieve their desired outcomes and maximize the value from their OSTTRA solutions. Your key responsibilities will include: Proactive Customer Engagement: Develop and maintain strong, long-lasting relationships with a portfolio of strategic and new customers, serving as their primary point of contact post-sale. Driving Adoption & Value: Guide customers through onboarding, training, and ongoing engagement to ensure full utilization and adoption of OSTTRA's platforms and services. Strategic Account Growth: Identify opportunities for expanded product usage and collaborate with the sales team on potential upsell and cross-sell initiatives. Customer Advocacy & Feedback: Collect, analyze, and communicate customer feedback to internal product and engineering teams, actively contributing to product development and improvements. Issue Resolution & Escalation: Act as a central point of contact for customer inquiries and complex issues, coordinating with support, product, and technical teams to ensure timely and effective resolution. Product Expertise: Become a subject matter expert on OSTTRA's platforms, providing guidance and best practices to customers. Performance Monitoring: Utilize data and analytics to monitor customer health, usage patterns, and identify areas for intervention or growth. What's in it for you Opportunity for Growth: Network across a wide range of sales and business-focused teams, with ample opportunities for professional development, training, and mentorship. Dynamic Environment: Gain exposure to rapid changes in Global Derivative Markets and their effect on Fintech. Building Relationships: Forge strong customer relationships with key industry participants. Impactful Work: Directly contribute to the success of our global financial market infrastructure. Collaborative Culture: Join a supportive and innovative team dedicated to client success and continuous learning. What We're Looking For Financial Market Knowledge: A sound understanding of financial markets and market participants. Experience: Over 5 years in a related function with direct customer advocacy and engagement experience in software post-sales or professional services. Platform Familiarity: Experience with at least one of OSTTRA's platforms (Trade Manager, MarkitWire, TradeServ and etc.) Presentation Skills: Proven experience in running presentations for clients. Language Fluency: Fluency in English is required; one or more additional languages is a plus. Exceptional Communication: Outstanding verbal, written, social, and interpersonal skills, with expertise in building long-term strategic relationships. Client Services Orientation: Strong listening, critical thinking, analytical skills, and a high degree of empathy. Team Player: An active team player who thrives in a multi-tasking environment, can adjust priorities on the fly, and maintains strong attention to detail. Data Acumen: Experience and/or interest in data analytics tools and utilizing data to monitor customer usage and identify adoption opportunities is a plus. Problem-Solving: Demonstrated ability to analyze complex situations, identify root causes, and propose effective solutions. Time Management & Organization: Capacity to manage multiple priorities and deadlines effectively in a fast-paced environment. Self-Motivated & Proactive: A driven individual who takes initiative and anticipates customer needs. About OSTTRA Launched in 2021, OSTTRA unites four businesses that have been at the heart of post-trade evolution and innovation for over 20 years: MarkitServ, Traiana, TriOptima and Reset. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at . What's In It For You Benefits We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Recruitment Fraud Alert If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (). Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - %20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group) Job ID: 319465 Posted On: 2025-11-26 Location: London, United Kingdom
Quotations Administrator required to join a personable, productive and welcoming team in what will be a varied role. This position is paying from £22,500, plus potential annual bonus. Working hours are Monday - Thursday, 9.00am - 5.00pm and Friday, 9 click apply for full job details
Dec 12, 2025
Full time
Quotations Administrator required to join a personable, productive and welcoming team in what will be a varied role. This position is paying from £22,500, plus potential annual bonus. Working hours are Monday - Thursday, 9.00am - 5.00pm and Friday, 9 click apply for full job details
Datom are a leading family owned group of companies operating within the Civils, Electrical, Property Construction and Utility sectors. The head office is based in the Walsall area with multiple working sites in and around the West Midlands. The Team This is an exciting opportunity to join a close pro-active team within a fast paced busy office. The role has become available due to upcoming maternity leave but also with an increased growth across the companies requiring additional team members in the accounts department. The role available We are looking for the right candidate to fit within our existing team but also equally important that the individual has a positive can-do attitude with the outlook to fit within our team that works very closely together every day. We are looking for a focused individual to provide experienced bookkeeping assistance within the accounting function of each company and also prepare and complete the weekly payroll responsibilities for each company. The role would involve some day-to-day administration tasks assisting the directors to ensure procedures are completed etc. The role available is a full-time position working 5 days per week from the head office. Sage Line 50 accounting and payroll software experience is an advantage Your duties will include, but not restricted to: Processing and payments of CIS sub-contractor invoices on to Sage Line 50 on a weekly basis using the CIS sage module Processing payroll for 5 companies on a weekly basis and ensuring all HMRC and Pension responsibilities are completed Weekly Bank processing and reconciliations Supplier statement reconciliations and obtaining missing information when required Overseeing of the accounting sales and purchase ledgers and ensuring balances are correct. Monthly CIS and VAT returns prepared and submissions to HMRC Liaising with management and directors for supplier payments due Day to day cash flow management Working closely with the Datom team and providing additional support when required Salary will depend on experience
Dec 12, 2025
Full time
Datom are a leading family owned group of companies operating within the Civils, Electrical, Property Construction and Utility sectors. The head office is based in the Walsall area with multiple working sites in and around the West Midlands. The Team This is an exciting opportunity to join a close pro-active team within a fast paced busy office. The role has become available due to upcoming maternity leave but also with an increased growth across the companies requiring additional team members in the accounts department. The role available We are looking for the right candidate to fit within our existing team but also equally important that the individual has a positive can-do attitude with the outlook to fit within our team that works very closely together every day. We are looking for a focused individual to provide experienced bookkeeping assistance within the accounting function of each company and also prepare and complete the weekly payroll responsibilities for each company. The role would involve some day-to-day administration tasks assisting the directors to ensure procedures are completed etc. The role available is a full-time position working 5 days per week from the head office. Sage Line 50 accounting and payroll software experience is an advantage Your duties will include, but not restricted to: Processing and payments of CIS sub-contractor invoices on to Sage Line 50 on a weekly basis using the CIS sage module Processing payroll for 5 companies on a weekly basis and ensuring all HMRC and Pension responsibilities are completed Weekly Bank processing and reconciliations Supplier statement reconciliations and obtaining missing information when required Overseeing of the accounting sales and purchase ledgers and ensuring balances are correct. Monthly CIS and VAT returns prepared and submissions to HMRC Liaising with management and directors for supplier payments due Day to day cash flow management Working closely with the Datom team and providing additional support when required Salary will depend on experience
Citrus Recruit is excited to be working with a leading Coventry based IT company to recruit for a Sales Support Administrator. Your role is a key part of the sales function, working alongside the sales team to manage multiple sales order projects at a time, working at a fast pace and under deadlines. Our client offers a wide variety of IT and telecoms products, supported by an established traini click apply for full job details
Dec 12, 2025
Full time
Citrus Recruit is excited to be working with a leading Coventry based IT company to recruit for a Sales Support Administrator. Your role is a key part of the sales function, working alongside the sales team to manage multiple sales order projects at a time, working at a fast pace and under deadlines. Our client offers a wide variety of IT and telecoms products, supported by an established traini click apply for full job details
IT Engineer - Bristol - Up to 30,000 - 39,000 My client is seeking a highly motivated and enthusiastic IT Engineer to join their IT team. You will be responsible for delivering, maintaining, and supporting IT services across the business across servers and networks. You will be involved in project work across their IT estate as well as escalated IT support tickets. Essential skills of the IT Systems Administrator: Microsoft server and Cloud operating systems and infrastructure experience Networking experience including switches, routers and wireless MS applications including M365 admin, Azure AD and Intune Project experience delivering IT systems and solutions Windows Server experience Desirable experience of the IT Systems Administrator: Experience working in a school / education environment Benefits: 28 days annual leave increasing to 33 days with service Enhanced pension scheme Electric car scheme Health cash plans Cycle to work schemes Opportunities for qualifications and certifications Collaborative Working If you are interested in this role or looking for something similar, please contact Alex MacDermott. Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Dec 12, 2025
Full time
IT Engineer - Bristol - Up to 30,000 - 39,000 My client is seeking a highly motivated and enthusiastic IT Engineer to join their IT team. You will be responsible for delivering, maintaining, and supporting IT services across the business across servers and networks. You will be involved in project work across their IT estate as well as escalated IT support tickets. Essential skills of the IT Systems Administrator: Microsoft server and Cloud operating systems and infrastructure experience Networking experience including switches, routers and wireless MS applications including M365 admin, Azure AD and Intune Project experience delivering IT systems and solutions Windows Server experience Desirable experience of the IT Systems Administrator: Experience working in a school / education environment Benefits: 28 days annual leave increasing to 33 days with service Enhanced pension scheme Electric car scheme Health cash plans Cycle to work schemes Opportunities for qualifications and certifications Collaborative Working If you are interested in this role or looking for something similar, please contact Alex MacDermott. Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
About Us Prodigi is the leading global print-on-demand platform, enabling businesses to scale their operations through streamlined supply chains and maximised profits. Founded in 2014, we ranked 14th on the Sunday Times Virgin Atlantic Fast Track 100 list of the UK's fastest-growing companies. With a worldwide network of over 50 production facilities across 10 countries, including four in-house plants, we offer the tools to print any image on any product and ship anywhere. The Opportunity We are seeking an experienced NetSuite Finance Systems Manager to take ownership of our financial systems, driving efficiency and automation across our finance and operations teams. Reporting directly to the Head of Finance, you will be responsible for managing, optimising, and expanding our NetSuite ERP functionality to support the business's growth. This role will be pivotal in ensuring data integrity, financial reporting accuracy, and process automation, reducing reliance on manual workflows. You will work closely with finance, operations, and IT teams to integrate NetSuite seamlessly with other business systems and develop insightful reporting tools. Key Responsibilities Own and manage NetSuite ERP, ensuring system reliability, efficiency, and compliance with financial processes. Design and implement process automation and system enhancements, reducing manual effort and improving accuracy across finance and supply chain functions. Lead data integrity initiatives, ensuring seamless information flow across financial reporting, inventory, and procurement. Develop and maintain reports, dashboards, and KPIs to provide real-time financial insights for business decision-making. Collaborate with finance, operations, and IT teams to integrate NetSuite with third-party applications such as Power BI, CRM platforms, and data warehouses. Support month-end close activities, helping to automate reconciliations and reporting tasks. Oversee tax and compliance processes, ensuring accurate VAT/sales tax reporting across multiple jurisdictions. Develop and deliver user training and best-practice documentation to ensure adoption and efficient use of NetSuite. Stay up to date with NetSuite updates and emerging best practices, implementing relevant improvements. Required Experience & Skills 3+ years experience in NetSuite administration, configuration, and optimisation. Strong understanding of finance, accounting principles, and supply chain management. Hands-on experience in NetSuite customisations, including SuiteFlow, SuiteAnalytics, and saved searches. Experience integrating NetSuite with other business tools such as Power BI, Snowflake, or CRM platforms. Strong data management skills, including SQL, data migration, and validation. Ability to work cross-functionally, translating finance and business needs into system solutions. Excellent problem-solving skills, with a proactive approach to optimising workflows. Strong stakeholder management and ability to communicate technical concepts to non-technical users. Desired Qualifications NetSuite Administrator Certification or equivalent experience. Experience in e-commerce, manufacturing, or print-on-demand environments. Proficiency in Power BI, Power Query, or SQL to support financial reporting needs. What We Offer Competitive salary of £60-80,000+ per year You will have 25 days holiday per year plus one day off for your birthday. Flexible hours and flexible working location, work from home or the office, your choice. Company Pension 4% employer contribution, 5% employee. Health care cash plan. A charity day per year to volunteer at a recognised charity. We believe in equal opportunity and value diversity. We believe that varied perspectives, experiences and backgrounds lead to a workplace that's better for everyone. Location We have offices in Alton and Harrogate as well as supporting fully remote or hybrid working depending on your preferences.
Dec 12, 2025
Full time
About Us Prodigi is the leading global print-on-demand platform, enabling businesses to scale their operations through streamlined supply chains and maximised profits. Founded in 2014, we ranked 14th on the Sunday Times Virgin Atlantic Fast Track 100 list of the UK's fastest-growing companies. With a worldwide network of over 50 production facilities across 10 countries, including four in-house plants, we offer the tools to print any image on any product and ship anywhere. The Opportunity We are seeking an experienced NetSuite Finance Systems Manager to take ownership of our financial systems, driving efficiency and automation across our finance and operations teams. Reporting directly to the Head of Finance, you will be responsible for managing, optimising, and expanding our NetSuite ERP functionality to support the business's growth. This role will be pivotal in ensuring data integrity, financial reporting accuracy, and process automation, reducing reliance on manual workflows. You will work closely with finance, operations, and IT teams to integrate NetSuite seamlessly with other business systems and develop insightful reporting tools. Key Responsibilities Own and manage NetSuite ERP, ensuring system reliability, efficiency, and compliance with financial processes. Design and implement process automation and system enhancements, reducing manual effort and improving accuracy across finance and supply chain functions. Lead data integrity initiatives, ensuring seamless information flow across financial reporting, inventory, and procurement. Develop and maintain reports, dashboards, and KPIs to provide real-time financial insights for business decision-making. Collaborate with finance, operations, and IT teams to integrate NetSuite with third-party applications such as Power BI, CRM platforms, and data warehouses. Support month-end close activities, helping to automate reconciliations and reporting tasks. Oversee tax and compliance processes, ensuring accurate VAT/sales tax reporting across multiple jurisdictions. Develop and deliver user training and best-practice documentation to ensure adoption and efficient use of NetSuite. Stay up to date with NetSuite updates and emerging best practices, implementing relevant improvements. Required Experience & Skills 3+ years experience in NetSuite administration, configuration, and optimisation. Strong understanding of finance, accounting principles, and supply chain management. Hands-on experience in NetSuite customisations, including SuiteFlow, SuiteAnalytics, and saved searches. Experience integrating NetSuite with other business tools such as Power BI, Snowflake, or CRM platforms. Strong data management skills, including SQL, data migration, and validation. Ability to work cross-functionally, translating finance and business needs into system solutions. Excellent problem-solving skills, with a proactive approach to optimising workflows. Strong stakeholder management and ability to communicate technical concepts to non-technical users. Desired Qualifications NetSuite Administrator Certification or equivalent experience. Experience in e-commerce, manufacturing, or print-on-demand environments. Proficiency in Power BI, Power Query, or SQL to support financial reporting needs. What We Offer Competitive salary of £60-80,000+ per year You will have 25 days holiday per year plus one day off for your birthday. Flexible hours and flexible working location, work from home or the office, your choice. Company Pension 4% employer contribution, 5% employee. Health care cash plan. A charity day per year to volunteer at a recognised charity. We believe in equal opportunity and value diversity. We believe that varied perspectives, experiences and backgrounds lead to a workplace that's better for everyone. Location We have offices in Alton and Harrogate as well as supporting fully remote or hybrid working depending on your preferences.
Sales Administrator / Purchasing Support Lead Up to £30,0000 + Private Pension + 32 Days Holiday + Further Training Office based, commutable from Taunton, Wellington, Tiverton, Bridgewater and surrounding areas Are you a Sales Administrator, Sales Purchaser or similar looking to join a close knit specialist team who bounce of each other's energy, pride themselves of being seen as experts in the engin click apply for full job details
Dec 12, 2025
Full time
Sales Administrator / Purchasing Support Lead Up to £30,0000 + Private Pension + 32 Days Holiday + Further Training Office based, commutable from Taunton, Wellington, Tiverton, Bridgewater and surrounding areas Are you a Sales Administrator, Sales Purchaser or similar looking to join a close knit specialist team who bounce of each other's energy, pride themselves of being seen as experts in the engin click apply for full job details
Technology Business Partner - Private Equity and Credit Job ID: Location: Southampton Reports to the Director of Technology - Markets At the Aztec Group we credit our technology as one of the core ingredients to our award-winning outsourced solutions. These are exciting times across the group. Significant growth, change, and investment make it a truly world class opportunity to help shape our organisation for the next stage of its own journey. The Technology Business Partner ("Tech BP") serves as the business relationship link between asset class business units and Technology at the leadership level. You will play a key role in supporting the continued growth in our business and to help drive the ongoing development of our private markets Technology function. As a senior member of the Private Markets Technology team, you will serve as the strategic interface with assigned markets business units or jurisdictional areas for the purpose of business technology strategy development, business demand management, solution discovery, service, solution adoption and risk management. You will perform a key role within a highly skilled team and should offer exceptional communication skills, tenacity, enthusiasm, and consistent energy to drive a successful partnership approach. The Tech BP provides highly valued strategic consulting level support and guidance through key technology initiatives. They communicate decisions, priorities, and relevant project information to appropriate levels regarding business unit requests. They are motivated and proactively share knowledge of technology capabilities, risks, and opportunities to build competitive advantage and improve efficiency and effectiveness of business units. They partner with business leadership and other key stakeholders to define opportunities and identify and prioritise projects based on predefined criteria (e.g., return on investment, productivity, compliance). The Tech BP proactively serves as a "trusted advisor," and is the primary point of contact in Technology for business line leaders and managers, providing insight on technology matters to enable and inform decisions. They operate as the key business contact representing Tech in promoting services and capabilities. The Tech BP is commercially driven and provides support in delivering technology products that meet the needs of the business, with a focus on strategic initiatives and planning activities for their business area. They strive to understand market challenges, including client priorities and competitive issues. Tech BPs are proactive and anticipatory in their thinking. They are, by nature, driven and provide significant value to business units. Tech BPs facilitate the investment intake process and the high-level planning and execution of business initiatives. They serve a lead role in enabling the business to achieve their objectives through the effective use of technology. Key responsibilities: Build strong trusted relationships with business leaders, manage complex priorities, and provide commercial and technical guidance to support delivery of the Aztec vision Work with the wider Technology team to create and provide insightful technology strategies and information backed up by meaningful analysis for our Products across our multiple jurisdictions Use solid tech knowledge and business insight to interpret data, draw conclusions, provide insights, and make proactive recommendations that deliver results, define improvements, and influence the leadership team Support the leadership team, their Products and Functions in the preparation of their technology strategy ensuring appropriate challenge in establishing stretch but achievable targets aligned to the five-year plan Work closely with the Office of the Chief Digital Officer to ensure demand and capacity needs are held and managed centrally to ensure effective coordination of technology teams Be a Technology representative on Product boards or committee meetings Support the leadership team in implementing action, articulate complex technology information in an easy-to-understand manner, without the use of complex Tech jargon Be able to speak to and present the technology landscape and vision to existing clients and prospects during sales processes Ensure appropriate, forward looking decision support is provided to stakeholders Stay informed of relevant industry and market intel for all products and jurisdictions to assess and report on current market trends and identifying opportunities that can be created Be proactive in identifying areas for improvement and driving forward change and efficiencies Develop and implement opportunities for operational efficiencies using analytical insight and work with the peers across the group on projects as required Change Management & Adoption: ability to focus on the human side of change by building and delivering effective strategies for the adoption of new technology across the group. Working with business units to leverage and make best use of existing capabilities where appropriate Management and mentoring of staff Skills, knowledge, expertise: The ideal candidate will have previous experience in a senior Tech, Change or Finance role, in a business partnering role for a medium to large, complex organisation, preferably an Asset Servicer/Fund Administrator or GP/Asset Manager Strong ability to manage multiple priorities across different business lines and in multiple regions Proven experience in understanding business requirements and considering and then recommending appropriate technology solutions working in consultation with architecture and apps teams Broad and deep knowledge of the technologies used to service Private Equity/Credit funds such as eFront Invest, Front Debt, Investran, Allvue/Black Mountain, and Sentry Proficiency in investor servicing and a thorough understanding of LP onboarding processes and tools such as Bite, Anduin, Data Exchange, Investment Café, and AtomInvest Experience automating Fund of Funds services with intelligent document processing technology such as Canoe, Alkymi and Accelex Excellent communication: communicates with clarity and confidence at all levels; adapts style and content to the needs of the audience by being inspirational, avoiding 'tech jargon' where appropriate and helping business stakeholders to understand proposed solutions and/or options Demonstrable ability to influence senior personnel within medium to large organisation and help non-finance and non tech savvy stakeholders understand their performance and consequent actions Ability to own and resolve problems dealing with escalations and client needs and communicating complex tech considerations in plain English Preferably although not essential hold relevant qualification ideally with experience in business partnering and delivering commercial value Exposure to financial services, in particular fund services and asset management business will be an added advantage Sound technical and reporting experience with the ability to develop positioning papers and consolidate information for Tech and Business leadership teams Computer literacy and advanced PowerPoint and Excel skills are essential Excellent interpersonal skills are required to develop close working relationships with colleagues, clients, and business contacts Uses active listening skills to communicate data (both written and verbal) in a clear, concise, and unambiguous manner. Adjusting styles for various audiences to articulate finance issues clearly Presents a professional image in words, tone, and style We will provide the training, both in house for relevant technical knowledge and professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
Dec 12, 2025
Full time
Technology Business Partner - Private Equity and Credit Job ID: Location: Southampton Reports to the Director of Technology - Markets At the Aztec Group we credit our technology as one of the core ingredients to our award-winning outsourced solutions. These are exciting times across the group. Significant growth, change, and investment make it a truly world class opportunity to help shape our organisation for the next stage of its own journey. The Technology Business Partner ("Tech BP") serves as the business relationship link between asset class business units and Technology at the leadership level. You will play a key role in supporting the continued growth in our business and to help drive the ongoing development of our private markets Technology function. As a senior member of the Private Markets Technology team, you will serve as the strategic interface with assigned markets business units or jurisdictional areas for the purpose of business technology strategy development, business demand management, solution discovery, service, solution adoption and risk management. You will perform a key role within a highly skilled team and should offer exceptional communication skills, tenacity, enthusiasm, and consistent energy to drive a successful partnership approach. The Tech BP provides highly valued strategic consulting level support and guidance through key technology initiatives. They communicate decisions, priorities, and relevant project information to appropriate levels regarding business unit requests. They are motivated and proactively share knowledge of technology capabilities, risks, and opportunities to build competitive advantage and improve efficiency and effectiveness of business units. They partner with business leadership and other key stakeholders to define opportunities and identify and prioritise projects based on predefined criteria (e.g., return on investment, productivity, compliance). The Tech BP proactively serves as a "trusted advisor," and is the primary point of contact in Technology for business line leaders and managers, providing insight on technology matters to enable and inform decisions. They operate as the key business contact representing Tech in promoting services and capabilities. The Tech BP is commercially driven and provides support in delivering technology products that meet the needs of the business, with a focus on strategic initiatives and planning activities for their business area. They strive to understand market challenges, including client priorities and competitive issues. Tech BPs are proactive and anticipatory in their thinking. They are, by nature, driven and provide significant value to business units. Tech BPs facilitate the investment intake process and the high-level planning and execution of business initiatives. They serve a lead role in enabling the business to achieve their objectives through the effective use of technology. Key responsibilities: Build strong trusted relationships with business leaders, manage complex priorities, and provide commercial and technical guidance to support delivery of the Aztec vision Work with the wider Technology team to create and provide insightful technology strategies and information backed up by meaningful analysis for our Products across our multiple jurisdictions Use solid tech knowledge and business insight to interpret data, draw conclusions, provide insights, and make proactive recommendations that deliver results, define improvements, and influence the leadership team Support the leadership team, their Products and Functions in the preparation of their technology strategy ensuring appropriate challenge in establishing stretch but achievable targets aligned to the five-year plan Work closely with the Office of the Chief Digital Officer to ensure demand and capacity needs are held and managed centrally to ensure effective coordination of technology teams Be a Technology representative on Product boards or committee meetings Support the leadership team in implementing action, articulate complex technology information in an easy-to-understand manner, without the use of complex Tech jargon Be able to speak to and present the technology landscape and vision to existing clients and prospects during sales processes Ensure appropriate, forward looking decision support is provided to stakeholders Stay informed of relevant industry and market intel for all products and jurisdictions to assess and report on current market trends and identifying opportunities that can be created Be proactive in identifying areas for improvement and driving forward change and efficiencies Develop and implement opportunities for operational efficiencies using analytical insight and work with the peers across the group on projects as required Change Management & Adoption: ability to focus on the human side of change by building and delivering effective strategies for the adoption of new technology across the group. Working with business units to leverage and make best use of existing capabilities where appropriate Management and mentoring of staff Skills, knowledge, expertise: The ideal candidate will have previous experience in a senior Tech, Change or Finance role, in a business partnering role for a medium to large, complex organisation, preferably an Asset Servicer/Fund Administrator or GP/Asset Manager Strong ability to manage multiple priorities across different business lines and in multiple regions Proven experience in understanding business requirements and considering and then recommending appropriate technology solutions working in consultation with architecture and apps teams Broad and deep knowledge of the technologies used to service Private Equity/Credit funds such as eFront Invest, Front Debt, Investran, Allvue/Black Mountain, and Sentry Proficiency in investor servicing and a thorough understanding of LP onboarding processes and tools such as Bite, Anduin, Data Exchange, Investment Café, and AtomInvest Experience automating Fund of Funds services with intelligent document processing technology such as Canoe, Alkymi and Accelex Excellent communication: communicates with clarity and confidence at all levels; adapts style and content to the needs of the audience by being inspirational, avoiding 'tech jargon' where appropriate and helping business stakeholders to understand proposed solutions and/or options Demonstrable ability to influence senior personnel within medium to large organisation and help non-finance and non tech savvy stakeholders understand their performance and consequent actions Ability to own and resolve problems dealing with escalations and client needs and communicating complex tech considerations in plain English Preferably although not essential hold relevant qualification ideally with experience in business partnering and delivering commercial value Exposure to financial services, in particular fund services and asset management business will be an added advantage Sound technical and reporting experience with the ability to develop positioning papers and consolidate information for Tech and Business leadership teams Computer literacy and advanced PowerPoint and Excel skills are essential Excellent interpersonal skills are required to develop close working relationships with colleagues, clients, and business contacts Uses active listening skills to communicate data (both written and verbal) in a clear, concise, and unambiguous manner. Adjusting styles for various audiences to articulate finance issues clearly Presents a professional image in words, tone, and style We will provide the training, both in house for relevant technical knowledge and professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
A growing fashion brand is seeking a highly organised Senior Brand Partnerships Administrator to support wholesale and marketplace operations. This role involves managing product data, coordinating sample and shipping processes, and generating accurate weekly sales reports. The ideal candidate should possess strong Excel skills, excellent communication, and a keen attention to detail. Experience in e-commerce, wholesale or logistics is preferred, with comfort in handling large data volumes. This is a key position for commercial decision-making in London.
Dec 12, 2025
Full time
A growing fashion brand is seeking a highly organised Senior Brand Partnerships Administrator to support wholesale and marketplace operations. This role involves managing product data, coordinating sample and shipping processes, and generating accurate weekly sales reports. The ideal candidate should possess strong Excel skills, excellent communication, and a keen attention to detail. Experience in e-commerce, wholesale or logistics is preferred, with comfort in handling large data volumes. This is a key position for commercial decision-making in London.
Swegonare seeking an organised, proactive and experienced administrator to work as our Quotations Specialist (known internally as a Service Estimator) in the Sales Support team. This role will require you to raise incoming remedial and spare part quotations across our Cooling, Ventilation and Smoke & Fire divisions. The role will involve proactively contacting customers, to follow up on quotations sent to drive order conversion rates and process orders in a timely manner ensuring the company database is updated at all stages. Main duties and responsibilities Preparation of quotations in line with business requirements, ensuring correct selection and estimating. Pursue all quotations to drive conversion rate To provide effective handover and support to the Service teams. Provide information to Managers on any warranty issues or product failures Obtain best prices from approved supplier for preparation of quotations Assist where required with fielding telephone enquiries, responding where possible directly or ensuring enquiries are dealt with by the most appropriate team member Keeping records of job costings Processing of customers purchase orders Work towards and meet monthly and quarterly sales targets set Offer a good level of communication and guidance on customer requirements in order to build and maintain relationships Attend sales meetings periodically with the sales team, providing information on new business orders and opportunities Update the Company database to maintain current and correct information of contacts, addresses and activities Present key features and benefits of the company, its products & services to obtain opportunities Ensuring processes are in line with QA work instructions and procedures utilising controlled forms and templates Generate any other reports as requested Any other duties as required Experience Essential Excellent administration skills and computing skills including Microsoft Office packages and ERP/CRM systems Excellent oral and written communication and time management Experience of working in a reactive service environment and of exceeding customer expectations Able to demonstrate a proven sales track record and able to identify sales opportunities and leads Qualifications Essential Educated to GCSE/A level standard or equivalent Good standard of business related administration qualification/experience Computer literate in MS Office, ERP and database operating systems We offer At Swegon, we work to create the world's best indoor climate that makes people thrive and feel-good inside. We have ambitious goals in our sustainability efforts, in offering the most energy-efficient products, promoting gender equality, and becoming carbon neutral, and we have clear transparency in our work. We offer exciting challenges in a global environment with competent colleagues and a culture characterized by our values; "Customer Empathy, Trust, and Commitment," which permeate everything we do and are the basis for the decisions we make and how we interact with each other. At Swegon, we have an open and flexible organizational culture with short decision-making processes, plenty of development opportunities, and we care about you being able to balance your work with your personal life. We place great emphasis on personal qualities, welcome applicants with different backgrounds, and strive for diversity and gender equality. About Swegon Group Swegon Group, owned by the Stockholm Stock Exchange-listed Investment AB Latour, is a market-leading provider of a healthy indoor climate, with solutions for ventilation, heating, cooling, and climate optimization, as well as connected services and technical expertise. Swegon has subsidiaries and distributors worldwide and 17 production units in Europe, North America, and India. The company has approximately 3000 employees and had a turnover of approximately SEK 6 billion in 2022. (Please note; we are not considering agencies to assist with filling this position.) INDSWE
Dec 12, 2025
Full time
Swegonare seeking an organised, proactive and experienced administrator to work as our Quotations Specialist (known internally as a Service Estimator) in the Sales Support team. This role will require you to raise incoming remedial and spare part quotations across our Cooling, Ventilation and Smoke & Fire divisions. The role will involve proactively contacting customers, to follow up on quotations sent to drive order conversion rates and process orders in a timely manner ensuring the company database is updated at all stages. Main duties and responsibilities Preparation of quotations in line with business requirements, ensuring correct selection and estimating. Pursue all quotations to drive conversion rate To provide effective handover and support to the Service teams. Provide information to Managers on any warranty issues or product failures Obtain best prices from approved supplier for preparation of quotations Assist where required with fielding telephone enquiries, responding where possible directly or ensuring enquiries are dealt with by the most appropriate team member Keeping records of job costings Processing of customers purchase orders Work towards and meet monthly and quarterly sales targets set Offer a good level of communication and guidance on customer requirements in order to build and maintain relationships Attend sales meetings periodically with the sales team, providing information on new business orders and opportunities Update the Company database to maintain current and correct information of contacts, addresses and activities Present key features and benefits of the company, its products & services to obtain opportunities Ensuring processes are in line with QA work instructions and procedures utilising controlled forms and templates Generate any other reports as requested Any other duties as required Experience Essential Excellent administration skills and computing skills including Microsoft Office packages and ERP/CRM systems Excellent oral and written communication and time management Experience of working in a reactive service environment and of exceeding customer expectations Able to demonstrate a proven sales track record and able to identify sales opportunities and leads Qualifications Essential Educated to GCSE/A level standard or equivalent Good standard of business related administration qualification/experience Computer literate in MS Office, ERP and database operating systems We offer At Swegon, we work to create the world's best indoor climate that makes people thrive and feel-good inside. We have ambitious goals in our sustainability efforts, in offering the most energy-efficient products, promoting gender equality, and becoming carbon neutral, and we have clear transparency in our work. We offer exciting challenges in a global environment with competent colleagues and a culture characterized by our values; "Customer Empathy, Trust, and Commitment," which permeate everything we do and are the basis for the decisions we make and how we interact with each other. At Swegon, we have an open and flexible organizational culture with short decision-making processes, plenty of development opportunities, and we care about you being able to balance your work with your personal life. We place great emphasis on personal qualities, welcome applicants with different backgrounds, and strive for diversity and gender equality. About Swegon Group Swegon Group, owned by the Stockholm Stock Exchange-listed Investment AB Latour, is a market-leading provider of a healthy indoor climate, with solutions for ventilation, heating, cooling, and climate optimization, as well as connected services and technical expertise. Swegon has subsidiaries and distributors worldwide and 17 production units in Europe, North America, and India. The company has approximately 3000 employees and had a turnover of approximately SEK 6 billion in 2022. (Please note; we are not considering agencies to assist with filling this position.) INDSWE
Senior Lettings Negotiator WOW - Offered with an impressive basic salary of £30,000 with on target earnings that are both equally impressive and realistic of £60,000. Due to expansion, we are looking to recruit enthusiastic individuals who retain a professional approach and tenacious attitude. Senior Lettings Negotiator If you consider yourself to be a team player then we have a refreshing position available for a multi skilled Letting Agent with strong selling and closing skills. Senior Lettings Negotiator From winning new business to motivating your colleagues you must be professional in your approach to every aspect of the process of letting homes. Senior Lettings Negotiator All staff are expected to be all-rounders so basically everyone in the office can do everyone else's job. Senior Lettings Negotiator Basic salary £30,000 with realistic on target earnings of £60,000. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Dec 12, 2025
Full time
Senior Lettings Negotiator WOW - Offered with an impressive basic salary of £30,000 with on target earnings that are both equally impressive and realistic of £60,000. Due to expansion, we are looking to recruit enthusiastic individuals who retain a professional approach and tenacious attitude. Senior Lettings Negotiator If you consider yourself to be a team player then we have a refreshing position available for a multi skilled Letting Agent with strong selling and closing skills. Senior Lettings Negotiator From winning new business to motivating your colleagues you must be professional in your approach to every aspect of the process of letting homes. Senior Lettings Negotiator All staff are expected to be all-rounders so basically everyone in the office can do everyone else's job. Senior Lettings Negotiator Basic salary £30,000 with realistic on target earnings of £60,000. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Manager, Salesforce - London Hybrid - 60,000 - 70,000 This hybrid position, based in London, offers a unique opportunity to lead Salesforce initiatives, driving the growth and efficiency of sales processes. The ideal candidate is someone with prior experience managing a Salesforce instance for a B2B multinational company. As well as experience with direct line management. Key skills: - Proven experience in managing Salesforce (Sales Cloud) instances - Strong analytical skills with the ability to strategise and optimise processes - Communication abilities to engage with a range of stakeholders - Salesforce Certifications, like the Administrator, Architect, and Consultant, are nice to have - Direct line management experience In addition to a competitive salary, our client offers core benefits designed to support your career growth and work-life balance. If you are ready to make a meaningful impact and join a forward-thinking organisation, we encourage you to apply for this rewarding role. Your expertise could shape the future of Salesforce integration and support transformative business outcomes. Feel free to get in touch via the contact information below: Phone: (phone number removed) (Ext: 4636) Email: (url removed)
Dec 12, 2025
Full time
Manager, Salesforce - London Hybrid - 60,000 - 70,000 This hybrid position, based in London, offers a unique opportunity to lead Salesforce initiatives, driving the growth and efficiency of sales processes. The ideal candidate is someone with prior experience managing a Salesforce instance for a B2B multinational company. As well as experience with direct line management. Key skills: - Proven experience in managing Salesforce (Sales Cloud) instances - Strong analytical skills with the ability to strategise and optimise processes - Communication abilities to engage with a range of stakeholders - Salesforce Certifications, like the Administrator, Architect, and Consultant, are nice to have - Direct line management experience In addition to a competitive salary, our client offers core benefits designed to support your career growth and work-life balance. If you are ready to make a meaningful impact and join a forward-thinking organisation, we encourage you to apply for this rewarding role. Your expertise could shape the future of Salesforce integration and support transformative business outcomes. Feel free to get in touch via the contact information below: Phone: (phone number removed) (Ext: 4636) Email: (url removed)
Job DescriptionThe Customer Success Manager German Speaker is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk solutions. It is an exciting customer facing role that puts you at the forefront of applying cutting edge customer and employee service platforms and advanced AI to enable our customers to empower, service and accelerate their end customers' businesses.The overarching objective of the CSM is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk. This role will work across a customer's organization, from a CXO-level down to senior customer experience leaders and to the administrators running Zendesk solutions. When our customers realize value and succeed, Zendesk succeeds - and the CSM is a key enabler of our customers' success and Zendesk's company growth aspirations. To achieve these goals, the mission of the CSM team will be to: Deliver outcome-driven engagement throughout the customer's journey using Zendesk solutions - from onboarding, to success planning, through product adoption and value realization Remove obstacles to product adoption and raise the bar for the overall Zendesk customer experience throughout the customer journey Be the change agent force that continuously advocates for and on behalf of the customer, providing actionable, customer-driven feedback to the Zendesk ecosystem JOB RESPONSIBILITIES Overarching objectives of the role include the following: Proactive customer health management through intentional, outcome-driven customer engagement Product adoption acceleration and customer value realization Cultivating, strengthening, and accelerating growth of Zendesk customer relationships To deliver on those three overarching objectives, CSMs will collaborate closely with Zendesk customers and colleagues on the following: Delivering a world-class customer experience anchored on getting our Zendesk customers to value as quickly as possible - from onboarding, to success planning, to adoption roadmaps, to recurring outcome-driven engagement, to customer value and outcome realization. Driving, enabling and removing obstacles to adoption of Zendesk's product suite, providing prescriptive best practices, resources, expertise and continuously linking customer adoption to quantified/qualified customer value & business outcomes. Tirelessly advocating for the Zendesk customer across the ecosystem, including bringing prioritized & data-driven customer feedback and insight back into the Zendesk product development team Delivering a heightened customer experience through proactive engagement and communication with the customer, both written and verbal. Forging tight relationships with the rest of the Zendesk customer account team - including sales, customer support, professional services, renewals, and marketing. Develop strong relationships with customer leaders at all levels of an organization - from CIO and business leaders to IT experts, professionals and architects In addition to core customer-facing responsibilities above, CSMs must also be able to: Understand all aspects of overall customer health and know how to proactively manage health - taking into factors such as success plan status, relationship strength, product adoption/usage/currency, level of engagement, NPS and customer experience-metrics Ability to learn and understand new software solutions in the customer experience space. Previous experience in the customer experience space ideal. Track all engagement and touchpoints with accounts and provide continuous, unbiased intelligence on the status of customer's overall health. Regular travel to customer locations or site visits is expected for this role at a minimum 40% QUALIFICATIONS Bachelor degree in computer science, information sciences & technology, engineering or business Minimum of 4+ years of related experience in Customer Success / Experience Fluency in German and English, able to communicate professionally in both languages Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Previous experience leveraging leading customer success tools (e.g., Gainsight, etc.) as an integral part of a daily routine engaging with your customers Track record of learning new technology/software solutions and linking software solutions to common customer use cases, product adoption maturity/frameworks, and, ultimately, business value and outcomes for customers Experience in supporting and driving adoption of AI-powered solutions in customer-facing roles is a plus Ability to explain and demonstrate the value of AI to both technical and non-technical stakeholder Proven ability to multi-task and perform program/project management activities to ensure multiple customers are progressing against success plans and outcomes. Strong interpersonal skills, with the ability to influence at multiple levels (e.g., CXO to Director to Administrator) across the customer's organization and across multiple functions (e.g., Sales, Professional Services, Customer Support, Product Management and Engineering) within Zendesk Ability to do foundational quantitative analysis and basic churn forecasting : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Dec 12, 2025
Full time
Job DescriptionThe Customer Success Manager German Speaker is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk solutions. It is an exciting customer facing role that puts you at the forefront of applying cutting edge customer and employee service platforms and advanced AI to enable our customers to empower, service and accelerate their end customers' businesses.The overarching objective of the CSM is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk. This role will work across a customer's organization, from a CXO-level down to senior customer experience leaders and to the administrators running Zendesk solutions. When our customers realize value and succeed, Zendesk succeeds - and the CSM is a key enabler of our customers' success and Zendesk's company growth aspirations. To achieve these goals, the mission of the CSM team will be to: Deliver outcome-driven engagement throughout the customer's journey using Zendesk solutions - from onboarding, to success planning, through product adoption and value realization Remove obstacles to product adoption and raise the bar for the overall Zendesk customer experience throughout the customer journey Be the change agent force that continuously advocates for and on behalf of the customer, providing actionable, customer-driven feedback to the Zendesk ecosystem JOB RESPONSIBILITIES Overarching objectives of the role include the following: Proactive customer health management through intentional, outcome-driven customer engagement Product adoption acceleration and customer value realization Cultivating, strengthening, and accelerating growth of Zendesk customer relationships To deliver on those three overarching objectives, CSMs will collaborate closely with Zendesk customers and colleagues on the following: Delivering a world-class customer experience anchored on getting our Zendesk customers to value as quickly as possible - from onboarding, to success planning, to adoption roadmaps, to recurring outcome-driven engagement, to customer value and outcome realization. Driving, enabling and removing obstacles to adoption of Zendesk's product suite, providing prescriptive best practices, resources, expertise and continuously linking customer adoption to quantified/qualified customer value & business outcomes. Tirelessly advocating for the Zendesk customer across the ecosystem, including bringing prioritized & data-driven customer feedback and insight back into the Zendesk product development team Delivering a heightened customer experience through proactive engagement and communication with the customer, both written and verbal. Forging tight relationships with the rest of the Zendesk customer account team - including sales, customer support, professional services, renewals, and marketing. Develop strong relationships with customer leaders at all levels of an organization - from CIO and business leaders to IT experts, professionals and architects In addition to core customer-facing responsibilities above, CSMs must also be able to: Understand all aspects of overall customer health and know how to proactively manage health - taking into factors such as success plan status, relationship strength, product adoption/usage/currency, level of engagement, NPS and customer experience-metrics Ability to learn and understand new software solutions in the customer experience space. Previous experience in the customer experience space ideal. Track all engagement and touchpoints with accounts and provide continuous, unbiased intelligence on the status of customer's overall health. Regular travel to customer locations or site visits is expected for this role at a minimum 40% QUALIFICATIONS Bachelor degree in computer science, information sciences & technology, engineering or business Minimum of 4+ years of related experience in Customer Success / Experience Fluency in German and English, able to communicate professionally in both languages Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Previous experience leveraging leading customer success tools (e.g., Gainsight, etc.) as an integral part of a daily routine engaging with your customers Track record of learning new technology/software solutions and linking software solutions to common customer use cases, product adoption maturity/frameworks, and, ultimately, business value and outcomes for customers Experience in supporting and driving adoption of AI-powered solutions in customer-facing roles is a plus Ability to explain and demonstrate the value of AI to both technical and non-technical stakeholder Proven ability to multi-task and perform program/project management activities to ensure multiple customers are progressing against success plans and outcomes. Strong interpersonal skills, with the ability to influence at multiple levels (e.g., CXO to Director to Administrator) across the customer's organization and across multiple functions (e.g., Sales, Professional Services, Customer Support, Product Management and Engineering) within Zendesk Ability to do foundational quantitative analysis and basic churn forecasting : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role As an Enterprise Customer Success Manager at Heidi, you'll own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi. You'll be the strategic partner for a portfolio of Heidi's largest enterprise customers, and will be accountable for their long-term success with Heidi. You'll shape the customer journey from success design through implementation to ongoing value realisation, building trusted relationships with executives and clinical leaders to ensure Heidi delivers measurable outcomes, sustained adoption, and lasting impact across clinical teams. What you'll do: Lead enterprise deployments Engage early in the customer journey to shape rollout and pilot strategies, ensuring every deployment is set up for success. Lead the onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows. Lead cross-functional collaboration within Heidi and with key customer stakeholders from executives to clinical and technical leaders to deliver smooth implementations, strong clinician adoption, and measurable outcomes. Translate strategy into execution, guiding teams to achieve results quickly and sustain them at scale. Drive change management Support organisations through significant workflow transformation by leading planning, communication, training, and reinforcement that give clinicians and executives confidence in adopting new ways of working. Partner for ongoing success Build trusted, long-term relationships with executives, clinicians, and operational leaders to ensure sustained value well beyond go-live. Engage with intention to demonstrate impact and expand Heidi's value across the health system, contributing to our mission of doubling healthcare's capacity. Deliver value at every touchpoint through proactive check ins, success planning, and education strategies. Think and act strategically to scale your impact. Use data to drive decisions Interpret and operationalise customer insights to design and execute initiatives that improve clinician engagement and satisfaction. Use data to proactively manage risk and identify opportunities for expansion and advocacy. Track and improve metrics along the customer journey like time to first value and early activation. Develop and execute tailored adoption plans to maximise user engagement and satisfaction, enhancing the continued love for Heidi among clinicians. Communicate and collaborate Communicate, present, and influence effectively at all levels, from executives to frontline clinicians, showing a genuine commitment to improving healthcare outcomes and supporting those who deliver care. Champion customer success Focus on what truly matters to clinicians and health leaders - improving care, enhancing patient outcomes, and making clinicians' working lives easier. Combine deep product expertise with empathy to solve relentlessly for their success, knowing that when they thrive, healthcare does too. Become the voice of the customer internally, advocating for their needs and priorities and showcasing wins. Stay ahead of health system trends Be relentlessly curious about how healthcare is changing. Anticipate what's next, from digital health innovation to hospital operations and clinician workflows, and turn that insight into strategies that drive adoption and deliver measurable outcomes. Scale success Bring expertise, curiosity, and good judgement to how we grow. Shape the frameworks, tools, and ways of working that turn complex, multi thousand clinician deployments into scalable, high impact rollouts. Earn trust, prove value, and embed Heidi as a critical partner in every health system's long term success. Gather and share insights to influence product development and feature prioritisation. Improve Process & Playbook development to refine and scale customer success playbooks, frameworks and collateral. Partner across Product, Sales, Support and Engineering teams to share insights and streamline implementation processes What we look for 2-4+ years of experience in a Customer Success role at a SaaS company, with a proven track record of owning the full customer lifecycle. Healthcare experience or familiarity with clinical workflows is desirable, though not required. Exceptional communicator who can build trust with clinicians, administrators, and cross functional teams alike. Highly organized and detail oriented, ability to manage multiple projects and competing priorities without compromising quality. Self starter with a bias for action, comfortable navigating fast paced, ambiguous environments. Mission driven, motivated by reducing clinician burden and improving patient outcomes through thoughtful, intelligent technology. Influential and credible, able to align executives, clinicians, and IT leaders around shared goals and drive measurable outcomes. Proven impact in driving genuine adoption and lasting behavior change - not just managing projects, but embedding technology into daily workflows. Commercial mindset, understanding the link between customer success and business growth, including retention, renewals, and expansion. Builder mindset - collaborative, curious, and proactive. You spot challenges early, act quickly to solve them, and continuously raise the bar for yourself and your team. Tech fluent, confident using modern tools to collaborate, track outcomes, and share insights; experience with platforms like HubSpot, Gong, Figma, or Omni is a plus. Empathetic problem solver, using data, curiosity, and insight to improve customer and patient outcomes. Thrives in change, adaptable and energised by building something meaningful in a fast moving environment. Growth oriented, eager to learn, contribute, and grow alongside a mission driven team. Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you should Join Heidi Real product momentum. We're not trying to generate interest, we're channeling it. Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. Unmatched impact. Play a pivotal role in shaping the playbook for how we are scaling customer success at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day. Work alongside world class talent. Learn from some of the best engineers and creatives, joining a diverse team. Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge. Flexibility that works. A hybrid environment, with at least 3 days in the office. Heidi's commitment to Diversity, Equity and Inclusion Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences . click apply for full job details
Dec 12, 2025
Full time
Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role As an Enterprise Customer Success Manager at Heidi, you'll own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi. You'll be the strategic partner for a portfolio of Heidi's largest enterprise customers, and will be accountable for their long-term success with Heidi. You'll shape the customer journey from success design through implementation to ongoing value realisation, building trusted relationships with executives and clinical leaders to ensure Heidi delivers measurable outcomes, sustained adoption, and lasting impact across clinical teams. What you'll do: Lead enterprise deployments Engage early in the customer journey to shape rollout and pilot strategies, ensuring every deployment is set up for success. Lead the onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows. Lead cross-functional collaboration within Heidi and with key customer stakeholders from executives to clinical and technical leaders to deliver smooth implementations, strong clinician adoption, and measurable outcomes. Translate strategy into execution, guiding teams to achieve results quickly and sustain them at scale. Drive change management Support organisations through significant workflow transformation by leading planning, communication, training, and reinforcement that give clinicians and executives confidence in adopting new ways of working. Partner for ongoing success Build trusted, long-term relationships with executives, clinicians, and operational leaders to ensure sustained value well beyond go-live. Engage with intention to demonstrate impact and expand Heidi's value across the health system, contributing to our mission of doubling healthcare's capacity. Deliver value at every touchpoint through proactive check ins, success planning, and education strategies. Think and act strategically to scale your impact. Use data to drive decisions Interpret and operationalise customer insights to design and execute initiatives that improve clinician engagement and satisfaction. Use data to proactively manage risk and identify opportunities for expansion and advocacy. Track and improve metrics along the customer journey like time to first value and early activation. Develop and execute tailored adoption plans to maximise user engagement and satisfaction, enhancing the continued love for Heidi among clinicians. Communicate and collaborate Communicate, present, and influence effectively at all levels, from executives to frontline clinicians, showing a genuine commitment to improving healthcare outcomes and supporting those who deliver care. Champion customer success Focus on what truly matters to clinicians and health leaders - improving care, enhancing patient outcomes, and making clinicians' working lives easier. Combine deep product expertise with empathy to solve relentlessly for their success, knowing that when they thrive, healthcare does too. Become the voice of the customer internally, advocating for their needs and priorities and showcasing wins. Stay ahead of health system trends Be relentlessly curious about how healthcare is changing. Anticipate what's next, from digital health innovation to hospital operations and clinician workflows, and turn that insight into strategies that drive adoption and deliver measurable outcomes. Scale success Bring expertise, curiosity, and good judgement to how we grow. Shape the frameworks, tools, and ways of working that turn complex, multi thousand clinician deployments into scalable, high impact rollouts. Earn trust, prove value, and embed Heidi as a critical partner in every health system's long term success. Gather and share insights to influence product development and feature prioritisation. Improve Process & Playbook development to refine and scale customer success playbooks, frameworks and collateral. Partner across Product, Sales, Support and Engineering teams to share insights and streamline implementation processes What we look for 2-4+ years of experience in a Customer Success role at a SaaS company, with a proven track record of owning the full customer lifecycle. Healthcare experience or familiarity with clinical workflows is desirable, though not required. Exceptional communicator who can build trust with clinicians, administrators, and cross functional teams alike. Highly organized and detail oriented, ability to manage multiple projects and competing priorities without compromising quality. Self starter with a bias for action, comfortable navigating fast paced, ambiguous environments. Mission driven, motivated by reducing clinician burden and improving patient outcomes through thoughtful, intelligent technology. Influential and credible, able to align executives, clinicians, and IT leaders around shared goals and drive measurable outcomes. Proven impact in driving genuine adoption and lasting behavior change - not just managing projects, but embedding technology into daily workflows. Commercial mindset, understanding the link between customer success and business growth, including retention, renewals, and expansion. Builder mindset - collaborative, curious, and proactive. You spot challenges early, act quickly to solve them, and continuously raise the bar for yourself and your team. Tech fluent, confident using modern tools to collaborate, track outcomes, and share insights; experience with platforms like HubSpot, Gong, Figma, or Omni is a plus. Empathetic problem solver, using data, curiosity, and insight to improve customer and patient outcomes. Thrives in change, adaptable and energised by building something meaningful in a fast moving environment. Growth oriented, eager to learn, contribute, and grow alongside a mission driven team. Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you should Join Heidi Real product momentum. We're not trying to generate interest, we're channeling it. Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. Unmatched impact. Play a pivotal role in shaping the playbook for how we are scaling customer success at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day. Work alongside world class talent. Learn from some of the best engineers and creatives, joining a diverse team. Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge. Flexibility that works. A hybrid environment, with at least 3 days in the office. Heidi's commitment to Diversity, Equity and Inclusion Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences . click apply for full job details
Job Title: Sales Administrator Location: Farnworth (office based) Job Type: Full-Time, Permanent Salary: 28,000- 30,000 + annual bonus Working Hours: Monday to Thursday: 08:30-17:00 Friday: 08:30-16:00 About the Company Our client is a well-established, family-run, industry leader within the interiors sector. With decades of experience and a reputation for excellence, they pride themselves on delivering outstanding customer service and innovative solutions. Based in Farnworth, they are now seeking a detail-oriented Sales Administrator to join their dynamic team and play a pivotal role in the company's continued growth and success. The Role As a Sales Administrator , you will be at the heart of business operations, ensuring seamless day-to-day service delivery to B2B clients. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is looking to grow their career within a supportive, forward-thinking business. Key Responsibilities Manage inbound customer queries via phone, email, and web. Process sales orders using SAP Deliver excellent B2B customer service both remotely and in person. Provide detailed and accurate product and service information. Identify opportunities for up-selling and cross-selling. Support sales and marketing initiatives. Perform administrative duties including data cleansing and reporting. Occasionally engage with customers in the showroom to promote the brand and enhance product knowledge. Collaborate with the Customer Service Manager and senior leadership to support wider business needs. Essential Skills & Experience: Proven experience in a sales administration, customer service administration, or office based customer service role. CRM experience. Proficiency in Microsoft Office Strong verbal and written communication skills. High attention to detail and excellent organisational abilities. Key Attributes: Clear, confident communicator. Highly proactive and adaptable. Strong sense of accountability and integrity. Calm under pressure and capable of multitasking. Collaborative team player with a customer-centric mindset. Benefits Company pension scheme Annual bonus Free on-site parking Christmas closure period Company social events Childcare vouchers. Ongoing professional development & clear career progression Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Dec 12, 2025
Full time
Job Title: Sales Administrator Location: Farnworth (office based) Job Type: Full-Time, Permanent Salary: 28,000- 30,000 + annual bonus Working Hours: Monday to Thursday: 08:30-17:00 Friday: 08:30-16:00 About the Company Our client is a well-established, family-run, industry leader within the interiors sector. With decades of experience and a reputation for excellence, they pride themselves on delivering outstanding customer service and innovative solutions. Based in Farnworth, they are now seeking a detail-oriented Sales Administrator to join their dynamic team and play a pivotal role in the company's continued growth and success. The Role As a Sales Administrator , you will be at the heart of business operations, ensuring seamless day-to-day service delivery to B2B clients. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is looking to grow their career within a supportive, forward-thinking business. Key Responsibilities Manage inbound customer queries via phone, email, and web. Process sales orders using SAP Deliver excellent B2B customer service both remotely and in person. Provide detailed and accurate product and service information. Identify opportunities for up-selling and cross-selling. Support sales and marketing initiatives. Perform administrative duties including data cleansing and reporting. Occasionally engage with customers in the showroom to promote the brand and enhance product knowledge. Collaborate with the Customer Service Manager and senior leadership to support wider business needs. Essential Skills & Experience: Proven experience in a sales administration, customer service administration, or office based customer service role. CRM experience. Proficiency in Microsoft Office Strong verbal and written communication skills. High attention to detail and excellent organisational abilities. Key Attributes: Clear, confident communicator. Highly proactive and adaptable. Strong sense of accountability and integrity. Calm under pressure and capable of multitasking. Collaborative team player with a customer-centric mindset. Benefits Company pension scheme Annual bonus Free on-site parking Christmas closure period Company social events Childcare vouchers. Ongoing professional development & clear career progression Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
