189 jobs found

Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Department Overview The Employee Relations team works closely with the HR Advisory teams across all lines of business to advise and provide proactive guidance and coaching on all people issues with particular focus on how to manage both informal and formal complaint, conduct, performance and absence matters ensuring compliance with local laws. The ER team also advise both HR and the business on organisational change and potential business restructuring. The Employee Relations function plays a key role in fostering trust, supporting effective communication and maintaining a culture where people feel valued and respected. Role Description We are seeking an experienced and highly skilled European Employee Relations Specialist to join our team. The successful candidate will play a crucial role in promoting positive employee relations and ensuring compliance with company policies and relevant employment laws. You will be responsible for managing employee relations matters, supporting investigations, providing guidance to HR Business Partners, the wider HR team and managers, and implementing initiatives to foster a healthy and inclusive work environment. This position requires exceptional interpersonal skills, a good understanding of employment laws and regulations across France, Germany, Italy and Spain and the ability to handle sensitive and confidential matters with integrity. Key Objectives - Critical to Success Serve as a trusted advisor and subject matter expert on employee relations matters to HR colleague and managers. Support HR and managers with investigations into employee complaints, grievances, and disciplinary matters, ensuring compliance with company policies and applicable employment laws. Provide guidance and support to HR Business Partners and managers in addressing performance issues, conflict resolution, and conduct matters. Develop and implement employee relations strategies and initiatives to promote a positive work environment and maintain high employee morale. Stay up to date with changes in employment laws and regulations, proactively ensuring compliance and recommending necessary policy updates. Collaborate with HR Business Partners to identify trends, patterns, and areas for improvement in employee relations, and develop strategies to address them. Help develop and deliver training programs and workshops on employee relations topics, ensuring managers and employees are educated on policies, procedures, and their rights. Maintain accurate and comprehensive employee relations records, ensuring confidentiality and compliance with data protection regulations. Skills, Experience, Qualifications and Knowledge Required Strong knowledge of labour laws and regulations in at least one of the following jurisdictions: France, Germany, Italy and Spain with experience of and/or willingness to broaden knowledge across all of them. Excellent communication and interpersonal skills, with the ability to build trust and rapport with employees at all levels. Fluency in English and at least one other language relevant to the region (French, German, Italian or Spanish). Experience in employee relations or a similar role, preferably in Financial Services Excellent problem-solving and conflict resolution abilities, with a proactive and solution-oriented mindset. Demonstrated experience conducting investigations and maintaining confidentiality. Ability to work independently and manage multiple priorities in a fast-paced environment. Strong analytical and critical thinking skills, with the ability to analyze data and make data-driven recommendations. Proficiency in HR information systems and MS Office Suite. Diversity Statement Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation. Disclaimer DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time. Nomura is an Equal Opportunity Employer

F & B Manager room2 Southampton 40 hours per week to include some weekends Lamington Group is a pioneering property and hospitality company based in the UK, best known for its room2 hometel brand. As a certified B-Corp, we focus on long term value creation, place making, and working with like minded stakeholders to redefine sustainable hospitality and are committed to operating in a way that benefits People, Places and Planet. Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to Lamington Group. With a target pipeline of 5,000+ room keys across the UK, this is the perfect opportunity to develop your knowledge and experience as we grow into key regional cities across the UK. Purpose of the role As a F & B Manager at Winnie's you'll be excited about room2 and the Winnie's brands and where they're going. Our managers provide great leadership, supporting their teams and making our customers happy, whilst managing operational processes and budgets. You'll know the ins and outs of how brand and marketing help a restaurant to grow and become part of the community. With a background in sustainable restauranting a Winnie's manager cares about people, food, drink and delivering great experiences. Key Responsibilities People Ensure a consistently high level of service and hospitality, aligning with room2 and Winnie's brand values. Recruit, train, coach and motivate staff to deliver warm, professional, and knowledgeable service in line with Winnie's step of service. Recruit, train, supervise, and support the team in food safety and health procedures, ensuring the correct use of PPE and COSHH. Schedule shifts efficiently to balance labour costs with operational needs. Lead team meetings and provide regular performance feedback. Monthly 1-1 performance reviews. Promote a positive, inclusive, and engaging work environment. Handle guest feedback and complaints effectively. (turning issues into positive experiences) Foster a welcoming, home like atmosphere that encourages repeat visits. In the event of an accident, provide immediate assistance and report to management. Foster relationships with the local community. Support brand promotions, events, and collaborations to increase visibility and customer loyalty. Develop and execute initiatives to drive footfall and engagement. Places Analyse sales data and implement strategies that drive footfall, engage the local community and improve profitability. Manage & supervise inventory, ordering, and supplier relationships to ensure efficiency and sustainability. Foster relationships with local suppliers and the community. Oversee daily operations of Winnie's, including opening/closing procedures, service etc. Monitor and optimise service speed, table turnover, and guest satisfaction. Implement and maintain standard operating procedures (SOPs) to ensure efficiency and consistency. Follow the 'Menu changes' policy to ensure all menu changes at Winnie's are executed smoothly, maintaining compliance with food safety regulations. Ensure full compliance with food safety regulations (HACCP), hygiene standards, and allergen management. Oversee completion of due diligence, checklists, and all temperature checks (fridges/freezers, cooking/reheating, cooling, etc.). 100% completion of Alert65 tasks is expected. Please refer to our internal Food safety guide for guidance. Take responsibility for maintaining and restocking the kitchen, bar, FOH First Aid Kit, ensuring it is always up to date and easily accessible. Support brand promotions, events, and collaborations to increase visibility and customer loyalty. Planet Ensure adherence to room2's sustainability commitments and B Corp values. Manage & supervise supplier relationships to ensure sustainability. Putting the planet in the forefront of all business decisions. Taking part in all company social responsibility initiatives. Minimise waste and implement sustainable operational practices. Direct Reports F&B supervisor F&B hosts Kitchen team on shift Skills and Qualities Required Possesses a strong understanding of brand identity and ensures a consistent guest experience. Demonstrates the ability to effectively lead, motivate, and inspire a team, fostering a positive, respectful, and productive work environment. Exhibits a genuine passion for food and beverage and a strong commitment to sustainable practices. Possesses strong interpersonal skills to build positive relationships with guests and create a welcoming atmosphere. Capable of handling guest feedback and complaints professionally to ensure customer satisfaction. Proficient in budgeting and financial management, including cost control and sales tracking. Skilled in developing and implementing efficient front- and back-of-house workflows. Knowledgeable in POS systems, scheduling software, and inventory management tools. Pay range and compensation package Competitive salary up to £14.49 per hour and discretionary bonus scheme. 1 free night stay annually at our properties, with generous employee discounts thereafter. Loyalty rewards and referral bonuses. Company sick pay scheme. 2 paid volunteer days per year and annual fundraisers. Additional annual leave with length of service. Cycle to work scheme and use of gym facilities in our hotels. Access to activity workshops and an Employee Assistance Programme. Regular social activities. Click Apply to complete your application

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because we don't believe there's a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. You Mission Are you passionate about shaping the future of SME banking? At Teya, we're building innovative financial solutions that empower small businesses to thrive. As a Senior Product Manager, you'll own the vision for our Business Accounts and lead the development of cutting edge banking features-from multi currency accounts to seamless payment integrations. This is your chance to make a real impact in a fast growing fintech, working with talented teams to deliver secure, scalable, and customer centric banking experiences. Key Responsibilities Own the end-to-end product vision for Business Accounts, delivering a world-class banking experience for SMEs and sole traders. Lead discovery and solution design for core banking features: account details, payments, deposits, interest engine, and money movement controls. Drive development of new capabilities including local IBANs, multi currency accounts, cash management tools, and integrations with accounting, payments, and credit products. Leverage customer insights and data to prioritise opportunities that increase engagement, deposits, activation, and usage. Collaborate cross-functionally with Engineering, Design, Operations, Compliance, Risk, and Customer Relations to deliver scalable, compliant banking experiences. Ensure regulatory compliance across FCA/PRA guidelines for business accounts. Define and track KPIs (activation, churn, deposits, adoption, transactions, complaints) and lead continuous optimisation cycles. Manage go-to-market plans for new features with Country, Marketing, and Partnerships teams. Oversee third-party banking providers (e.g., BaaS partners, card issuers, open banking providers), ensuring SLAs and product fit. Identify and resolve operational risks and customer pain points, maintaining a reliable and compliant platform. Communicate progress and risks effectively to senior leadership. Required Skills & Experience 5+ years' experience in Product Management within fintech, business banking, payments, or financial services. Strong understanding of SME financial needs: cash flow management, settlements, payments, deposits, and money movement. Proven track record delivering regulated financial products (e.g., business current accounts, savings accounts, onboarding/KYB flows, payment rails). Solid knowledge of UK/EU regulatory frameworks (FCA, PRA, EBA guidelines, safeguarding, deposits, interest accrual, payments operations). Exceptional analytical skills with ability to translate data insights into product decisions. Strong stakeholder management and influencing skills across engineering, operations, compliance, and commercial teams. Excellent communication skills, able to explain technical and regulatory concepts to diverse audiences. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application-we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

Customer Experience Manager page is loaded Customer Experience Managerlocations: Milton Keynestime type: Full timeposted on: Posted Todayjob requisition id: R192672, United Kingdom Job Family Group: Commercial and Retail Worker Type: Regular Posting Start Date: December 11, 2025 Business Unit: Downstream and Renewables Experience Level: Experienced Professionals Job Description: At Shell Energy, we believe there's a better way to power your business.Aligned with Shell's ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology. We offer businesses across Britain 100% renewable electricity and gas. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. What's the role We're ambitious with a pace to match, and as part of one of the world's largest companies, the opportunity and ability to push forward is greater than ever before.We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.Every day we work to provide an environment where all employees feel valued and included and are able to nurture their talent as individuals and as part of a collaborative team.A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be able to apply and develop your skills and knowledge as part of a collaborative team that's helping to innovate. What you'll be doing This is a great opportunity to join Customer Operations to lead our Account Management team responsible for customer relationship management, customer service, billing and complaints for our Mid-Market customer portfolio.Reporting into the Senior Customer Operations Manager, the role requires team management and development skills alongside a strong focus on delivering outstanding outcomes for our customers.The role supports our business' aim to: Deliver great customer outcomes by providing personalised service to customers and brokers Drive cost competitiveness through operational excellence and continual improvement in operations processesYou will get the opportunity to lead a diverse team and drive performance to deliver high levels of customer satisfaction. You will also support multi-disciplinary pan European projects to enhance our digital capabilities within operations. Leadership Lead the Account Management team, circa 6 FTE in SEUK Operations covering account management, customer service, billing and complaints for industrial, commercial, small and microbusiness customers Co-ordinate and allocate work across the team to ensure performance within SLA and KPI targets Deliver a great employee experience to the team, with a focus on regular coaching, performance reviews and tailored personal development plans in addition to managing induction, training, under performance and absenteeism Contribute to the development of the operations strategic plan and lead the development of the functional plan for account management Provide leadership and expert knowledge on all aspects of B2B energy operations, including a strong knowledge of Junifer Provide accurate and timely reports and insight to the Operations Senior Management Team Customer Centricity Lead the development of a customer centric culture in operations, supporting SEUK to develop and maintain strong relationships with customers and brokers alike Drive improvement in customer satisfaction scores, identifying and rectifying issues to enhance the customer experience Develop SEUK's approach to capture and respond to customer feedback, working with Shell European and Global colleagues Manage customer escalations and/or complaints to resolve customer issues commercially, compliantly and fairly Steer the transition of customer contact to the self-service portal and support ongoing development and enhancement of the portal to meet customer and broker needs Operational Excellence Monitor performance against a balanced scorecard (e.g. customer contact, billing timeliness, operational efficiency, complaints) and supporting SLA's, taking intervening action where required to re-allocate resources to ensure performance targets are met Enhance customer journeys, working with the relevant internal teams to design process change as well as digital teams to support implementation of changes Drive down operating costs through strong commercial management in addition to scoping and driving process and systems improvement projects across Customer Operations and Collections Collaborate with Operations and Sales teams to align on customer onboarding, service delivery and billing processes Work closely with the Cash and Collections team to minimise bad and overdue debt by providing key customer information to collections and supporting with the resolution of any issues affecting payment Monitor operational compliance, working with regulations to deliver key compliance programmes and audits What you bring Team leadership experience in a B2B Energy Supplier Passionate and highly experienced coach with a proven track record of maximising capability and performance Demonstrable experience delivering and improving customer satisfaction in B2B Strong Junifer knowledge Knowledge of UK power and gas systems and markets and B2B industry processes A commercially focused individual with an understanding of profit-drivers and the linkages to process improvement / operational and service excellenceAfter you submit your application, you will receive an email from Shell providing a link to an online assessment (HireVue) that is a mandatory part of the process and has a validity period - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performancerelated salary increase - our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes.We

The Director ofQuality will provide professional leadership, expertise and advice onoperational and strategic issues within the Trust related to quality, patientsafety and governance. This is a multi-professionalAssociate Director role with a comprehensive portfolio relating to quality;including quality governance, quality assurance, quality improvement,regulation, risk management, patient safety, patient experience, patient andpublic involvement, research & development, incident investigation andlearning, complaints, legal services and liaison with the Coroner. The Director ofQuality will play a key role in leading the Trusts quality improvementprogramme, working with clinical leads and the KPO to deliver a programme basedon collaboration. The Director of Quality will work with the Medical Director(Governance and Risk) to implement the Trusts Patient Safety and QualityStrategy. Main duties of the job The Director ofQuality will provide leadership to all professional groups across the Trustsfive sites, liaising with CSUs and a number of corporate teams, includingCorporate Nursing, Quality Governance, Risk Management and Patient Experience. The Director of Quality provides advice to the Chief Nurse, ChiefExecutive and Trust Board on quality, risk and patient safety and leads on theintegration of quality into the Trust wide business planning process,performance management arrangements and service improvement plans of theTrust. The Director of Quality will leadon the Trust's approach to quality governance, advising the Board on this toensure its governance arrangements are robust and meet the Regulations set bythe CQC. The Director of Quality engageswith external organisations and partners on quality, risk and patient safety,including commissioners at NHS Leeds CCG, NHSE/I, Care Quality Commission (CQC),Healthwatch Leeds, Scrutiny Committee for Health, Health and Safety Executive (HSE),Human Tissue Authority (HTA), NICE, and the Coroner. The Director of Quality provides leadership and line management supportand direction to the Trust's Quality Governance team, Risk Management team andHealth and Safety team; and to the Patient Safety and Quality Managers in theirrole supporting CSUs and corporate departments. About us Leeds Teaching Hospitals NHS Trust is a values-led organisation and one of the largest and busiest acute hospital trusts in the country. The Trust provides healthcare and specialist services for people from the city of Leeds, Yorkshire and the Humber region and beyond. We play an important role in the training and education of medical, nursing and dental students, and are a centre for world-class research, innovation and pioneering new treatments. The Trust has a budget of more than £2.1 billion and a 20,000-strong staff. Last year we treated close to 1.8 million patients, including 109,000 inpatient admissions, 1.3 million outpatient attendances and 359,000 attendances in our Emergency Departments. Our care and clinical expertise is delivered from seven hospitals on five sites, all joined by our vision to be the best for specialist and integrated care. Job responsibilities A full Job Description is available as an attachment to this advert including, but not limited to Lead the Trusts approach to quality, risk and patient safety, including developing and overseeing the Trusts Patient Safety and Quality Strategy working in conjunction with the Deputy Chief Medical Officer (Risk and Governance). Implement the National Patient Safety Strategy, including patient Safety Incident Response Framework (PSIRF) and involving patients in patient safety. Provide leadership and support to Trust wide Quality Improvement programme and delivery of the Improvement strategy: Co-ordinate the activities of the designated Trust Patient Safety Specialists, liaising with the National Patient Safety Team. Work in conjunction with the Trusts Programme Management Office (PMO) in supporting CSUs to identify quality improvement interventions to improve efficiency in line with the Waste Reduction Programme (WRP). Implement the Trusts risk framework; ensure the CSU and corporate departments risk registers are subject to regular review and updated to reflect the key risks. Lead on the delivery of quality governance across the Trust and preparation for CQC inspection. Lead and advise on quality governance to ensure arrangements are robust and meet the Regulations set by the CQC. Lead on the Trust's Risk Framework and Corporate Risk Register. Work in conjunction with the Head of Health and Safety to ensure the Trust meets its obligations under the Health & Safety at Work Act 1974. Advise Executive Directors on changes in legislation and national policy in relation to quality, risk and patient safety, including guidance from the HSE, NHSLA and Coroner, and changes to the Health & Safety at Work Act. Co-ordinate the Trust's Risk Management and Health & Safety policies, to ensure these are reviewed and updated to reflect best practice and changes to legislation and national policy. Promote a culture that promotes a positive learning environment and staff engagement, based on the principles of continuous quality improvement and Trust values. Co-ordinate the Trusts approach to sharing learning from incidents, complaints, coroners inquests, clinical audit and other sources using a range of methods, including safety briefings and learning hub. Co-ordinate the review of Trust wide reports on incidents, complaints, claims, coroners inquests and other reports relating to quality, safety and governance; share key messages with designated CSUs to facilitate learning. Lead the Trusts approach to regulation, liaising with the Care Quality Commission (CQC); engage with the lead CQC Responsible Officer and ensure processes are in place to comply with the fundamental standards of quality and safety and regulations set out in the Health and Social Care Act (Regulated Activities) Regulations 2014. Advise the Trust on the outcome from inspections and oversee the action plans in response to this. Provide training and specialist advice to CSUs and corporate teams on regulation and establish a framework for the collation of evidence and preparation for inspection. Provide specialist advice to Executive Directors on changes to legislation relating to regulation and national policy relating to patient safety. Person Specification Experience A minimum of 5 years experience at a senior managerial level within an acute Trust Experience in a leadership role Evidence of working across multi-professional groups on delivery of major projects Delivery of major change management projects Evidence of continual professional development over the last 3 years Experience of staff management Experience of undertaking investigations into Serious Incidents Knowledge, Behaviours, Practical Skills Knowledge of Roles of ICBs, CQC, Healthwatch Leeds, Scrutiny Committee for Health, NHS England, HSE, HTA, NICE, and the Coroner Knowledge of CQC Fundamental Standards and Duty of Candour Knowledge of Quality Governance and Assurance Framework Knowledge of Multi-professional agendas Knowledge of Quality Improvement methodology Knowledge of Risk Management Knowledge of Health and Safety Knowledge of Human Tissue Act Knowledge of External reporting requirements (PCTs. SHA, HCC, NICE, NHSLA, CNST and Coroners) Knowledge of Public Health Knowledge of Commissioning for quality Accept responsibility for own work and the proper performance of the Risk Management, Quality Improvement and Health and Safety teams. Show commitment to working as a team member by working with colleagues in the NHS and the wider community Take responsibility for own learning and development and share learning and development with others Using resources available in an effective, efficient and timely manner having proper regard to the best interests of the patients, staff and public Respect and treat with dignity and fairness, the public, patients, relatives, carers, NHS staff and partners in other agencies Seek to ensure that no one is unlawfully discriminated against Ensure staff are helped to maintain and improve their knowledge and skills and achieve their potential Ensure that judgments about colleagues (including appraisals and references) are consistent, fair and unbiased and are properly founded Show commitment to working as a team by working to create an environment in which leadership is encouraged and developed at all levels. Strategic thinking Leadership and team building skills Numerical, analytical, and problem solving skills Ability to prioritise complex agenda Written and verbal communication and presentational skills Interpersonal and influencing skills Able to fulfill Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy Qualifications Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Working hours:35 hours per week, Monday to Friday Duration:Permanent Location:Brighton Job Ref:203590 About the role Ansvar, who are proudly part of Benefact Group, are looking for a Underwriting Team Leader to join our Brighton office. To work with the Bespoke Team Underwriting Manager to deliver the business plan in relation to schemes, providing high level decisions and advice to enable the delivery of UW strategy, quality and performance whilst managing the day-to-day activities and performance of the Schemes team. Why join us? Join a collaborative and inclusive culture that's committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes. What you'll be doing Manage the team to deliver on team and individual objectives, ensuring sustainable profitable growth and retention of business in accordance with Underwriting strategy and in line with Ansvar Business Plan Work collaboratively across the business to support the acquisition and implementation of new schemes, and oversee the administration of existing schemes. Alongside the Bespoke Team Underwriting Manager, management of relationships to support the implementation, growth and profitability of potential and existing schemes, including broker visits. Contribute to the monitoring and reviewing of systems and processes and support the implementation of initiatives to improve team capability and performance. Plan, prioritise and manage individual and team workflow effectively to deliver outstanding service Set and monitor individual and team targets on an annual, weekly and daily basis to maximise team performance and meet objectives Manage team performance in line with Underwriting capability framework, supporting team members to identify and address development needs and ensuring appropriate stretch. Own caseload of underwriting work to undertaken, which may fluctuate with team requirements Act as referral point for the team providing coaching, training in an appropriate time frame Conduct audits and provide feedback, coaching and training as appropriate Deal effectively with escalations within the team working with other underwriting teams where relevant Ensure that appropriate risk management frameworks are embedded within the team Identify and resolve all escalated customer complaints in line with regulatory/company guidelines Provide managerial support by acting flexibly across the areas of the business providing customer support What you'll need to have Commercial underwriting experience, with significant trading and negotiation experience Experience of effective stakeholder management within a commercial environment Experience of analysing data and MI reporting Confident and influential communicator with the ability to negotiate at all levels both internally and externally What makes you stand out Minimum Dip CII qualified or working towards within an agreed timeframe Experience of managing a successful underwriting/customer service team within an Insurance/Financial services Previous experience working within a commercial scheme environment What we offer A competitive salary - let's discuss it Hybrid working Group Personal Pension - up to 12% employer contribution Generous annual bonus scheme between 6% and 24% 25 days annual leave plus bank holidays, and a holiday buy and sell scheme An array of health and wellbeing benefits, including private healthcare, income protection and life assurance £200 annual personal grant to a charity of your choice Encouraged to take at least one volunteering day per year Employee Assistance Programme Full study support to gain professional qualifications Access to virtual GP Enhanced maternity and paternity pay About us Ansvar specialise in insurance to the third sector. We cover thousands of risks in the UK, and unlike other insurers, our products are specifically designed for the niches we insure. Driven by our values of empathy, professionalism and trust, we hold a genuine desire to positively impact the communities we help protect. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade , having given away £250 million since 2014. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size. We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know. Directory of Social Change's UK Guides to Company Giving 2017-26

Ready for a Fresh Start? As the festive season approaches and the new year draws near, now is the perfect time to take the next step in your career with HICA. Join our team and make a real difference by supporting individuals to live independently in their own homes while leading and inspiring a dedicated care team. At The HICA Group, we pride ourselves on delivering exceptional care and support across our communities. We are looking for a proactive and passionate Deputy Manager to join our Homecare team, providing leadership and ensuring high-quality, person-centred services. Please note: The company is unable to sponsor the employment of international workers in this role. You will be required to provide evidence of your right to work in the UK. Pay & Hours Rate of pay: £15.32 per hour Hours of work: 40 hours per week Shift pattern: To be discussed at interview Duties & Responsibilities As aDeputy Manager, you will play a key role in supporting the Registered Manager and leading the branch. Your responsibilities will include: Deputising for the Manager and representing HICA in their absence Leading recruitment and selection of care staff Maintaining outcome-based services tailored to individual needs Designing effective rotas to ensure quality service delivery Managing services in line with legislation and company standards Building strong relationships with service users, families, professionals, and community partners Monitoring budgets and ensuring profitability Supervising and mentoring staff to maintain high standards Handling performance issues and supporting staff development Investigating and responding to concerns or complaints Maintaining accurate records in line with GDPR and company policy Participating in the on-call rota and covering care calls when required Experience & Qualifications Were looking for someone with strong leadership skills and a passion for delivering inclusive care. Ideally, you will have: Previous experience in a domiciliary or extra care setting Supervisory experience and ability to lead a team Level 3 Diploma in Care (or equivalent) Knowledge of care legislation, risk assessment, and support planning Strong communication and IT skills A full driving licence and access to reliable transport Rewards & Benefits We believe great work deserves great rewards. Heres what youll enjoy as part of our team: New for 2025! Car Maintenance Made Easy Cycle to Work with Halfords £250 - £2000 Refer-a-Friend Bonus Instant Recognition Rewards Monthly In-House Lottery Exclusive Discounts & Fitness Perks Smart Savings & Loans Health & Protection Plans Wellbeing Support About Us HICA Homecare in Grimsby is proud to be one of three lead providers in North East Lincolnshire, delivering over 3,000 hours of community-based care each week. We serve the areas of Five Ways, Cleethorpes, Humberston, and New Waltham and surrounding areas, offering a full range of services including personal care, medication administration, shopping, domestic help, and sitter services. HICA Homecare is proud to deliver thousands of hours of community-based care each week, promoting independence and social interaction. We work closely with local authorities and community teams to provide tailored care and support, including personal care, medication assistance, domestic help, and social visits. HICA is a Not-for-Profit organisation, committed to improving lives through exceptional care services. Ready to make a difference this festive season and beyond?If this sounds like you, wed love to hear from you! Apply today and start your journey with HICA. JBRP1_UKTJ

We are seeking a highly accomplished, commercially savvy and strategically-minded leader to serve as the Head of Compliance, UK & Group Senior Compliance Advisory Executive to lead on BCB's products and global expansion compliance journey. This is a unique and pivotal dual-mandate role. The successful candidate will be responsible for ensuring full regulatory adherence of our two regulated UK entities while simultaneously driving the global compliance strategy for products and new licences across the entire Group business. This position necessarily requires deep expertise in UK regulation (FCA), specifically for a payments and e-money institution, but uniquely combined with a proactive approach, excitement and flair for embedding compliance into the global product development lifecycle and expansion of our regulatory footprint. The Role - What will you be doing? UK Compliance Team & Functional Leadership UK Head of Compliance for BCB Payments UK Ltd and BCB Markets UK Ltd. Oversight of the UK Compliance Function and compliance risks in the UK. Ensure compliance with regulatory requirements for our UK business. Ownership for the following responsibilities:- Regulatory affairs, reporting and engagement including licensing Policy & Standards (Policy Governance) Compliance & Regulatory Risk Safeguarding & Custody Marketing & Communications Compliance Risk Assessments Compliance Monitoring & Assurance Compliance Audits Horizon Scanning & Regulatory Intelligence Training & Awareness Whistleblowing Complaints. An internal and external ambassador for BCB on all matters of compliance and an ambitious and visionary leader for your team. Ensure your team has clear top-down performance objectives linked to company-wide objectives. Global Product & Expansion Compliance Advisory Additionally this role has a global Compliance Advisory remit on all aspects of BCB's product development and governance journey, plus global expansion efforts as we increase our regulatory footprint with new jurisdictions and new licences. Provide strategic direction and expert compliance advice to Product, collaborating with other functional stakeholders, ensuring all new and existing products meet applicable regulatory requirements (in particular, UK/EU). Undertake compliance gap analyses and risk assessments for New Product Approvals ensuring that new products meet applicable regulatory standards. Oversee the identification and design of compliance controls, standards, and requirements from the initial concept phase through the entire product development lifecycle, applying a 'Compliance-by-Design' approach. Business Partner, Governance & Reporting Build and maintain strong, collaborative relationships with stakeholders across all levels of the organisation, including senior management, legal, risk, audit, and various business lines. Provide general Compliance advice to business stakeholders in a clear, concise, and tailored manner. Represent the Compliance function in various internal committees and working groups. Continue to improve and strengthen our compliance framework, identify emerging risks, and embed a strong culture of compliance across the firm. Provide comprehensive, regular reporting on the status of UK compliance risks, regulatory changes, and remedial actions to the UK Board, relevant governance committees. Create and develop compliance management information (MI) & Key Risk Indicators (KRIs). Experience & Requirements You will have worked in the FCA-regulated payments, e-money, crypto or banking sectors in the UK previously where you have gained at least 10 years proven experience in a broad compliance role, including providing 2nd line Compliance advisory support for product development and expansion. Ideally at least 3-5 years in a senior leadership or Head of Compliance role. Proven experience managing, motivating, and developing compliance professionals and leading cross-functional strategic initiatives. Expert level knowledge and understanding is required of all applicable regulations for a payments or e-money business (PSRs, EMRs and Approach Document), including the rules on safeguarding, the FCA handbook and associated guidance. Additionally you will have experience or familiarity around those rules, regulations and expectations in the crypto assets sector and the emerging regulatory landscape in the UK and globally. Expert level knowledge and understanding of the UK AML, CTF, and Sanctions rules and regulations is expected. Experience of hands-on regulatory engagement with the FCA and ideally other regulators. Extensive experience advising on the legal and regulatory implications of launching and operating financial products in the UK and other jurisdictions. Ability to analyse and synthesise complex information and distill into readily comprehensible and practical advice relevant to the commercial, strategic and financial context, applying a risk-based approach to development of management information insights, business solutions and decision-making. Demonstrate a creative and innovative approach by finding different ways to look at problems and design novel solutions. Capacity to interpret complex rules and regulations and provide commercially viable and actionable advice that balances innovation with risk management. Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders. Comfortable interacting and influencing C-level executives and external regulatory bodies. Autonomous, pro-active and hands-on with the ability to prioritise and manage own work effectively, apply a breadth of technical, business, product and customer domain knowledge, own the outcome and make an impact. Used to working in a diverse, international, fast-moving business and fast evolving regulatory environment. Strong written and verbal communication skills. Relevant Compliance certifications or recognized professional certifications in Compliance. About BCB GROUP BCB Group is a leading provider of regulated payment and trading services in crypto and fiat for the digital asset economy. We provide accounts, cryptocurrency and foreign exchange market liquidity for some of the world's largest, crypto-engaged businesses, including crypto exchanges, liquidity providers, market makers, investment firms, custodians, payment processors and wallet providers. Our end-to-end suite of products are accessible through our Client Console UI and API. We offer more than 40 fiat and cryptocurrencies, deep trading liquidity, 24/7 instant payments through our instant settlements network, BLINC, and secure crypto services. Our strong focus on compliance matches our technical and business expertise, and we are regulated by some of the world's most respected regulators. Authorised in the UK, France and Switzerland, we place the utmost importance on our regulatory-first institutional principles. Our leadership team boasts years of relevant, high-level experience at globally-renowned institutions. They combine finance, law, regulatory and technology skills in traditional and crypto financial services with a deep understanding of the new digital asset economy. Our mission is to create the trusted platform to pay, store, trade and earn fiat and digital assets, globally 24/7

Marex Group plc is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. It listed on Nasdaq Global Select Market in April 2024. With more than 35 offices in Europe, US and APAC, it has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. In supporting the Firm in meeting its regulatory obligations, Compliance provides expert advice, oversight and thought leadership in relation to relevant rules and regulations. Compliance is responsible for overseeing the adherence to regulatory requirements and expectations through compliance policies, advisory activity, training, monitoring, surveillance and supporting the firm to implement regulatory change. Central Compliance are responsible for the development and implementation of compliance policies, training, regulatory registrations, exchange returns, complaints handling, conflicts management, regulatory interactions, regulatory developments, audit requests and whistleblowing framework oversight. The Deputy Head of Central Compliance role supports the Head of Central Compliance with both the day-to-day operation as well as the continuous enhancement of the Central Compliance function. The role will oversee and support the following key areas which forms part of the Central Compliance function including directing and guiding staff as required: Compliance Policy & Procedure Development and Implementation Training Individual Accountability Framework & Registrations Firm Regulatory Registrations & Filings Exchange Returns Complaints Handling Conflicts Management (including PA Dealing) Regulatory Interactions Regulatory Development (including Horizon Scanning Audit Requests Responsibilities Overseeing the SM&CR framework for the firm's regulated entities including Supporting changes and enhancements to the SMR framework; managing internal SMR compliance policies and procedures; and chairing the quarterly SMCR Forum. Carrying out SM Reviews including assisting SMFs in maintaining and managing regulatory documentation, including Statements of Responsibilities, Fitness & Propriety assessments, SM Handover documentation, etc). Liaising with Compliance Advisory teams, business, and HR to advise on regulatory registrations and learning and development requirements. Preparing and submit regulatory filings and individual and firm applications (i.e. SMF applications, Certification notifications, firm authorisations, variation of permission applications, etc). Tracking and supporting the day-to-day operation and management of Compliance tasks across the Central Compliance team including escalating as appropriate. Overseeing employee compliance policies and training including reviewing and providing challenge and quality control. Supporting regulatory developments and managing responses to emerging trends and changes of regulatory rules. Supporting regulatory responses, audit responses and dealing with client complaints including reviewing and providing challenge as part of quality control. Assisting in identifying enhancement opportunities as well as supporting and delivering on change initiatives to strengthen the overall Compliance Framework. Inputting, as required, into the firm's overall conduct framework and submitting conduct related regulatory returns. Overseeing the maintenance of compliance registers including logging and managing breaches, business events and escalations. Prepare briefing notes, presentations, reports and Management Information (MI) for senior stakeholders. Input into the Whistleblowing Oversight by preparing the Annual Whistleblowing Report and responding to ad-hoc queries relating the Whistleblowing policies and procedures. Supporting the Compliance Function in responding to ad-hoc requests. Skills and Experience Mandatory Experience of working within a small to medium sized financial services firm Minimum 10 -15 years' experience is delivering on projects and programmes, including 'hands-on' delivery, through end-to-end lifecycle of delivery and transition to BAU Experience of delivering on regulatory compliance change e.g. SMCR, MIFID, Trade Surveillance. Experience with drafting regulatory responses and dealing with senior stakeholders. Excellent interpersonal, communication skills and presentation skills. Experience of working within a UK regulated environment e.g. SMCR, MIFID, MAR Experience of working within a medium sized financial services firm Experience of dealing with various different stakeholders (Front Office, Legal, CoSec, Risk, Front Office, IT, Finance, HR, etc) Experience of supporting the day-to-day operations of a Compliance Function Experience of working in both a brokerage/ trading firm as well as a large financial institution (investment bank, corporate bank, asset manager, etc.) Compliance specific industry certifications including those awarded by the ICA or CISI. A collaborative team player, approachable, self-sufficient and influences a positive work environment Demonstrates curiosity and attention to detail Resilient in a challenging, fast-paced environment Ability to take responsibility for own delivery in a fast pace and high-volume environment Excels at building relationships, networking and influencing others Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Applicants outside of this range will also be considered Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.

The practice wants to employ an additional Reception Team Lead who will work very closely with the Patient Services Manager and the reception team, ensuring that all of the reception areas are run efficiently and effectively to provide a quality service to the patients and the PMP team. Main duties of the job To ensure Reception administration and appointment duties are delivered successfully To co-ordinate and participate in Reception duties ensuring Reception staff are supported, all patients and visitors are treated in a professional and pleasant manner. To monitor call queue levels and participate effectively during peak times To commit to providing excellent customer service for all patients and the practice team. Act as a first port of call for all staff including clinicians and deal with any urgent queries thoroughly and efficiently. Deal with more complex enquiries from patients and verbal complaints. About us The practice is a large busy 4 sited training practice. The ideal candidate will be expected to be able to travel to all sites, sometimes at short notice if there is a problem to solve. The practice is very caring and passionate about providing a great service to the patients and the wider team. If you are a team player, and you can motivate and lead your team by example and want to support the reception team to make a real difference, this job could be for you. Job responsibilities For more information and details please see the attached job description and person specification for the Team Leader Role Person Specification Experience Refer to the job description attached Refer to the job description attached Qualifications Refer to the job description attached Refer to the job description attached Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Marex Group plc is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. It listed on Nasdaq Global Select Market in April 2024. With more than 35 offices in Europe, US and APAC, it has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. In supporting the Firm in meeting its regulatory obligations, Compliance provides expert advice, oversight and thought leadership in relation to relevant rules and regulations. Compliance is responsible for overseeing the adherence to regulatory requirements and expectations through compliance policies, advisory activity, training, monitoring, surveillance and supporting the firm to implement regulatory change. Central Compliance are responsible for the development and implementation of compliance policies, training, regulatory registrations, exchange returns, complaints handling, conflicts management, regulatory interactions, regulatory developments, audit requests and whistleblowing framework oversight. The Senior Compliance Officer - Regulatory Compliance role supports the Head of Central Compliance with the day-to-day operation of the Central Compliance function. The role will primarily focus on and support the following key areas which forms part of the Compliance Operations office: Regulatory requests Regulatory development and horizon scanning Regulatory License & Permissions Audit requests Responsibilities Manage and own the regulatory process for responding to regulator requests including working with internal stakeholders to draft responses Respond to and track both internal and external audit requests including carrying out quality control for responses. Support regulator onsite visits or reviews including meeting scheduling and participation (where required) as well as logistics preparation and co-ordination. Control the submission of management information responding to regulatory or audit requests. Produce management information reporting as input into various governing committees and /or up to senior management. Support business preparedness for onsite examinations or audits. Own the tracking of regulatory developments and horizon scanning processes including managing the group regulatory roadmap and related management information. Participate and engage with industry working groups and support internal working groups on reviewing regulatory developments Maintain the group legal entity license and permissions map and perform periodic reviews. Skills and Experience Mandatory Experience with drafting regulatory responses and dealing with senior stakeholders. Excellent interpersonal and communication skills. Minimum 5 - 8 years' experience of working within a regulatory environment. Experience of working within a UK regulated environment e.g. SMCR, MIFID, MAR Experience of working within a medium sized financial services firm Experience of dealing with various different stakeholders (Legal, CoSec, Risk, Front Office, IT, Finance, HR, etc) Experience of supporting the day-to-day operations of a Compliance Function Experience of working in both a brokerage/ trading firm as well as a large financial institution (investment bank, corporate bank, asset manager,etc.) Compliance specific industry certifications including those awarded by the ICA or CISI. A collaborative team player, approachable, self-sufficient and influences a positive work environment Demonstrates curiosity and attention to detail Resilient in a challenging, fast-paced environment Ability to take responsibility for own delivery in a fast pace and high-volume environment Excels at building relationships, networking and influencing others Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company. experience outside of this range will also be considered Privacy Preference Center Manage Consent Preferences Always Active

End Date Sunday 14 December 2025 Salary Range £0 - £0 Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Executive Assistant to CEO, Business & Commercial Banking SALARY: From £120,000+ (dependent on experience) LOCATION: London HOURS: Full-Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About This Opportunity This is an outstanding opportunity to lead the Executive office and provide direct support to our CEO, Business and Commercial Banking (BCB) in all matters relating to the CEO.You'll play a vital role to influence key internal and external customers, deputise for senior colleagues and contribute to the broader BCB strategy, goals and business decision making of the area. Responsibilities include: Prepare, analyse, review, brief and present a range of sophisticated reports and papers typically for the Board, Group Executive Committee or other senior committees, where appropriate investigating issues and solutions with the relevant business areas. Handling the operation of the GEC, Board and Group Risk Committees BCB updates, writing and reviewing Executive and Board papers. Owning monthly BCB Business Review & Support Meeting (BRSM), including agenda setting with CEO and writing and formulating multiple clear and succinct updates for Group CEO Running the end to end BCB Executive Committee, including forward agenda setting with CEO and ensuring papers are clear and succinct with alignment to strategy and objectives. Lead BCB offsites 3-4 times every year. Work closely with the BCB Senior Leadership Team (BCB SLT) for smooth operation of BCB and ensure that the CEO BCB is promptly updated of key issues and opportunities. Act on behalf of the Executive on specific issues or committees/project teams where duly authorised. Undertake specific research on a wide range of subject matter, recommending solutions/actions where appropriate as directed by the Executive Engage senior key customers including the Group Chief Executive Office, BU offices and other Group functions to stay on top of emerging matters and ensure BCB is appropriately represented and responsive to matters arising. Champion and find opportunities for any change that will enhance colleague engagement, continuous improvement, particularly as these relate to efficient and effective governance of the BCB Business Unit Build and maintain external and internal networks in order to influence the strategic agenda, identify and enhance business operations and build our profile Liaison with Group Corporate Affairs to plan, co-ordinate and deliver both internal and external conferences, produce speeches, presentations and communications activities, cascades and events, ensuring appropriate messages are aligned to business strategy and communicated to key audiences/colleagues in area as necessary. Ensuring CEO has regular drumbeat of activity both with colleagues and customers, encompassing variety of BCB teams and customer interactions Lead and/ or direct 'special projects' ensuring alignment with Group and business strategy. Lead, alongside People and Chief Operating Office, the performance management framework for BCB CEO LT Organise the efficient day to day running of the Executives Office in conjunction with the PA in line with team needs and priorities, working closely with BCB, Group CEO and wider GEC offices. Screen incoming information and communications including complaints directed to the Executive, responding, rerouting, prioritising as appropriate. Employees of the Executive Office will need to work together to ensure compliance of SMR and Group policies and standards is met and maintained. A key area of consideration is to ensure the Executive Office Shared drive is run and sustained to reflect the decisions and records including critical records within the office which formally sits with CEO reasonable steps Ensure compliance with instructions, procedures, and guidelines together with all relevant regulatory and statutory requirements where appropriate implementing actions to protect the bank's business at all time Support the BCB CEO or equivalent in managing the office, maintaining records, and following the Executive Handbook, Group policies, and standards. Why Lloyds Banking Group We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. What You'll Need Compliance with the regulatory system: high standards of conduct and behaviour, especially with regards to the interests of customers; and adherence to colleague fitness and propriety requirements; understanding of the importance of documentary evidence for key decisions. Responsible delegation of responsibility; understanding of corporate governance. Makes sound decisions; balances short term needs and long term goals, takes account of the CEO and wider customer agenda but knows the right thing to do, sets clear overall direction with simplicity and handles ambiguity Emphasis on collaboration, shows a strong commitment to professional ethics and serving the Group and society. Actively collaborates with customers partners, and team members, such as peers, customers, and regulators. Possesses effective and concise interpersonal skills. Strong background of forming relationships and gaining trust at the most senior levels of leadership. Gains peoples commitment; knows self deeply and creates a complementary team, understands impact on others and influences well, generates understanding and commitment from others, builds trust and collaborative relationships through honest and open dialogue and makes time to mentor and develop others Passionate about making a difference! Relentlessly overcomes obstacles, has drive and determination to succeed, creates innovation, confidence in own abilities, resilient and energetic! Uses analytical tools and techniques, supported by comprehensive business experiences, to formulate and define business plans and strategies to support the CEO Has a comprehensive understanding of the Group's overall aims, structure policies and culture together with a detailed knowledge of the policies, operations, systems and key strategies in own business unit About Working For Us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policiesThis is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the