Cargo Key Account Manager - Europe

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Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company?

Chapman Freeborn's Cargo Sales team in Europe is looking for a Cargo Key Account Manager - Europe, based in our Gatwick UK office, who thrives in a fast paced environment and wants to learn and grow with a global team.

We will provide the successful candidate with training and industry know how. Strong professional connections from clients and customer relationship management skills are essential for the role.

• To promote Chapman Freeborn to major clients and enhance revenue/GP through planning and implementation of a Key Accounts Commercial Strategy within Europe.
• To work closely with the Europe country managers to align and coordinate operations and sales activities for the commercial benefit of the Company and to provide solutions where issues arise.
• To assist the Group by delivering new Key clients and enhancing existing customers' business in Europe via global and regional teams.
• To maximise business opportunities by offering tailored solutions that meet Key client requirements within budgetary and operational constraints while ensuring suitable profit for the company.
• To continuously achieve and meet budgeted GP for the assigned territory and the Key account portfolio.
• To achieve the agreed KPIs and yearly budget numbers while maintaining cost control measures.
• To adopt a proactive approach to sales and implement commercial initiatives.
• To explore and develop new revenue streams through partnership relationships.

• In conjunction with EU Cargo SVP/VPs, create and implement a Key Account Strategy in Europe.
• Drive business growth and support from Key Accounts and create customer loyalty.
• Overhaul Key Account reporting with the COO to ensure consistent, accurate analytical insights and meet minimum reporting standards for customers.
• Monitor progress monthly against key account strategies and report to Cargo VP/SVP, highlighting issues and recommending action.
• Champion Key Account issues within the organization, establish performance indicators, and act as the primary liaison with customers on all business matters.
• Coordinate with other departments to ensure continuous, consistent service and growth.
• Work with the cargo team to manage and process enquiries, tenders, and resulting awards/fixtures.
• Ensure all tenders and quote requests are attended to immediately upon receipt.
• Decide who should assist with requirements, mentoring and delegating appropriately.
• Develop long term business relationships with clients and suppliers.

• Opportunity to join a global company and be part of a diverse international team.
• Professional development and career opportunities.
• Unlimited access to thousands of courses on the LinkedIn Learning platform.
• Contribution to innovative solutions, processes, and product development that keep the company at the forefront of specialized live animal logistics and other air cargo verticals.

Chapman Freeborn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, sex, age, disability, religion, or any other protected characteristic. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.