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managing partner paid media 12 month fixed term contract
(Temp) Director, Brand Marketing and Media for - London, LND, GB - location
Tapestry, Inc.
(Temp) Director, Brand Marketing and Media Coach London, LND, GB Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Primary Purpose: This role offers the opportunity to step into a regional Marketing Director position at a pivotal moment for Coach in EMEAI as part of its global 'Amplify' strategy and regional ambition to double its business by FY30. Over a 12 month FTC, you will drive brand growth and supercharge Gen Z acquisition through a focus on high impact paid media and digital marketing initiatives, while providing leadership to a high performing team across brand building and culture first regional and global initiatives. Acting as a trusted deputy to the Coach Regional VP of Marketing & PR, you will lead visible, performance driven work across key markets with a focus on priority investment markets in UK & FR as well as European expansion markets and our fast growing Middle East & India territories, translating global brand strategy into results and ensuring Coach shows up with scale, relevance, and consistency during a critical year of momentum. This role is designed for a senior operator and leader who understands and translates modern media marketing as a lever for growth, thrives on turning strategy into action, someone who can balance brand ambition with commercial reality, orchestrate complex agency ecosystems, and deliver results at pace in a fast moving matrixed organization. The successful individual will leverage their proficiency over the fixed term contract period to: Drive business outcomes through paid media and digital brand marketing, the core priority of the role Accelerate momentum in key markets, UK & France, including points of market entry and growth initiatives Deliver measurable Gen Z acquisition, awareness, and engagement across EMEAI Ensure continuity of leadership across brand, media, and agency partners Act as a trusted deputy to the VP, Marketing & PR, supporting regional leadership and decision-making Note: Approximately 65% of the role will focus on paid media marketing leadership and managing investment plan delivery on our See Think Do Framework across key KPIs, working closely with to shape a holistic view with performance marketing, and optimisation, with the remainder 35% focused on broader brand building and regional stewardship with regional and global leadership as well as the regional agency network and team management. Specifically this role will: Successfully drive and step up our digital fluency and paid media marketing investment planning & delivery strategy in line with our global framework Lead the strategic execution and optimisation of EMEAI paid media activity in line with global brand strategy and regional priorities Owning media performance across reach, frequency, efficiency, and effectiveness, with particular focus on Gen Z audiences Providing senior oversight of media planning, activation, optimisation, and agency delivery Ensuring paid media is fully integrated at the service of driving and amplifying brand, culture, partnerships, and retail moments with sufficiency Escalating and managing strategic trade offs related to budget, channels, and performance Steward execution of global brand strategy across EMEAI, ensuring regional relevance and consistency Translate global priorities into clear regional marketing plans, KPIs, and delivery focus Balance long-term brand building with short-term commercial and market needs Support the VP and Consumer Insights on points of market entry and brand acceleration initiatives with strong media and brand execution Serve as senior regional lead for Coach's Agency of Record and key specialist partners Set clear priorities and focus for agencies to deliver against defined outcomes Ensure high standards across media planning, activation, and performance reporting Own Measurement, Performance & Reporting Own regional KPI frameworks across paid media, brand awareness, Gen Z acquisition, and market entry Clearly articulate performance, learnings, and ROI to senior stakeholders Be the go to owner and translator of our MMM and MTA frameworks for our core markets Use marketing and media-centric insights to drive ongoing optimisation and decision making Oversee execution of brand partnerships and cultural activations that support awareness, heat, and relevance Ensure partnerships are strategically aligned, culturally credible, and measurable Support high impact initiatives that deliver results within the contract period Provide leadership and direction across EMEAI marketing teams and markets Act as a senior escalation point and decision maker and the strategic go to of the Marketing VP Operate effectively within a global matrix organisation, influencing without direct control Flex to support urgent, high impact regional priorities as needed Support, lead and champion the brand marketing and media team The accomplished individual will possess: 12+ years' experience in marketing with 4 5 years' operating at senior management level leading and developing high performance multi market teams ideally with a background within fashion/retail or culturally driven CPG brands and experience as in house media leader. Strong background in paid media and digital brand marketing (with fluency in performance marketing tools and metrics), with proven delivery against both upper and lower funnel goals Experience operating within globally led brand strategies and regional execution models Demonstrated success in managing and delivering against omnichannel led marketing budgets and navigating network AOR agencies and complex stakeholder environments Strong understanding of Gen Z audiences, cultural marketing, and digital platforms Delivery focused, commercially minded, and comfortable operating in fast paced environments Please be advised that we are unable to provide visa sponsorship for this position. As such, you will only be considered if you already possess the right to work in the UK. What Tapestry can offer you: Hybrid working (Tuesday, Wednesday, Thursday in office, Monday and Friday remote) Flex Fridays (Option to finish early on a Friday) 1 Paid Volunteering Day per year and opportunities to volunteer with global projects Internal mobility & career progression Regular seasonal and cultural social events Equity Inclusion & Diversity initiatives which include employee business resource groups Other benefits include: 25 days holiday in addition to bank holidays Multi brand discount up to 50% off Private Healthcare with health assessment (Bupa) Free 24/7 support for family building, fertility, maternity & newborn care, and menopause with Maven Headspace subscription Employee Assistance Programme Interest free season ticket loan Cycle to work scheme At Tapestry, we are committed to building a diverse & inclusive workforce. We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. If you are interested in this role but do not believe you meet all the set criteria, that's ok. We are happy to work with individuals who have the drive, passion, agility and willingness to learn. So, take a chance and apply; you may just be who we are looking for. We would be delighted to hear from you. Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Interpersonal Savvy . click apply for full job details
Mar 02, 2026
Full time
(Temp) Director, Brand Marketing and Media Coach London, LND, GB Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Primary Purpose: This role offers the opportunity to step into a regional Marketing Director position at a pivotal moment for Coach in EMEAI as part of its global 'Amplify' strategy and regional ambition to double its business by FY30. Over a 12 month FTC, you will drive brand growth and supercharge Gen Z acquisition through a focus on high impact paid media and digital marketing initiatives, while providing leadership to a high performing team across brand building and culture first regional and global initiatives. Acting as a trusted deputy to the Coach Regional VP of Marketing & PR, you will lead visible, performance driven work across key markets with a focus on priority investment markets in UK & FR as well as European expansion markets and our fast growing Middle East & India territories, translating global brand strategy into results and ensuring Coach shows up with scale, relevance, and consistency during a critical year of momentum. This role is designed for a senior operator and leader who understands and translates modern media marketing as a lever for growth, thrives on turning strategy into action, someone who can balance brand ambition with commercial reality, orchestrate complex agency ecosystems, and deliver results at pace in a fast moving matrixed organization. The successful individual will leverage their proficiency over the fixed term contract period to: Drive business outcomes through paid media and digital brand marketing, the core priority of the role Accelerate momentum in key markets, UK & France, including points of market entry and growth initiatives Deliver measurable Gen Z acquisition, awareness, and engagement across EMEAI Ensure continuity of leadership across brand, media, and agency partners Act as a trusted deputy to the VP, Marketing & PR, supporting regional leadership and decision-making Note: Approximately 65% of the role will focus on paid media marketing leadership and managing investment plan delivery on our See Think Do Framework across key KPIs, working closely with to shape a holistic view with performance marketing, and optimisation, with the remainder 35% focused on broader brand building and regional stewardship with regional and global leadership as well as the regional agency network and team management. Specifically this role will: Successfully drive and step up our digital fluency and paid media marketing investment planning & delivery strategy in line with our global framework Lead the strategic execution and optimisation of EMEAI paid media activity in line with global brand strategy and regional priorities Owning media performance across reach, frequency, efficiency, and effectiveness, with particular focus on Gen Z audiences Providing senior oversight of media planning, activation, optimisation, and agency delivery Ensuring paid media is fully integrated at the service of driving and amplifying brand, culture, partnerships, and retail moments with sufficiency Escalating and managing strategic trade offs related to budget, channels, and performance Steward execution of global brand strategy across EMEAI, ensuring regional relevance and consistency Translate global priorities into clear regional marketing plans, KPIs, and delivery focus Balance long-term brand building with short-term commercial and market needs Support the VP and Consumer Insights on points of market entry and brand acceleration initiatives with strong media and brand execution Serve as senior regional lead for Coach's Agency of Record and key specialist partners Set clear priorities and focus for agencies to deliver against defined outcomes Ensure high standards across media planning, activation, and performance reporting Own Measurement, Performance & Reporting Own regional KPI frameworks across paid media, brand awareness, Gen Z acquisition, and market entry Clearly articulate performance, learnings, and ROI to senior stakeholders Be the go to owner and translator of our MMM and MTA frameworks for our core markets Use marketing and media-centric insights to drive ongoing optimisation and decision making Oversee execution of brand partnerships and cultural activations that support awareness, heat, and relevance Ensure partnerships are strategically aligned, culturally credible, and measurable Support high impact initiatives that deliver results within the contract period Provide leadership and direction across EMEAI marketing teams and markets Act as a senior escalation point and decision maker and the strategic go to of the Marketing VP Operate effectively within a global matrix organisation, influencing without direct control Flex to support urgent, high impact regional priorities as needed Support, lead and champion the brand marketing and media team The accomplished individual will possess: 12+ years' experience in marketing with 4 5 years' operating at senior management level leading and developing high performance multi market teams ideally with a background within fashion/retail or culturally driven CPG brands and experience as in house media leader. Strong background in paid media and digital brand marketing (with fluency in performance marketing tools and metrics), with proven delivery against both upper and lower funnel goals Experience operating within globally led brand strategies and regional execution models Demonstrated success in managing and delivering against omnichannel led marketing budgets and navigating network AOR agencies and complex stakeholder environments Strong understanding of Gen Z audiences, cultural marketing, and digital platforms Delivery focused, commercially minded, and comfortable operating in fast paced environments Please be advised that we are unable to provide visa sponsorship for this position. As such, you will only be considered if you already possess the right to work in the UK. What Tapestry can offer you: Hybrid working (Tuesday, Wednesday, Thursday in office, Monday and Friday remote) Flex Fridays (Option to finish early on a Friday) 1 Paid Volunteering Day per year and opportunities to volunteer with global projects Internal mobility & career progression Regular seasonal and cultural social events Equity Inclusion & Diversity initiatives which include employee business resource groups Other benefits include: 25 days holiday in addition to bank holidays Multi brand discount up to 50% off Private Healthcare with health assessment (Bupa) Free 24/7 support for family building, fertility, maternity & newborn care, and menopause with Maven Headspace subscription Employee Assistance Programme Interest free season ticket loan Cycle to work scheme At Tapestry, we are committed to building a diverse & inclusive workforce. We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. If you are interested in this role but do not believe you meet all the set criteria, that's ok. We are happy to work with individuals who have the drive, passion, agility and willingness to learn. So, take a chance and apply; you may just be who we are looking for. We would be delighted to hear from you. Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Interpersonal Savvy . click apply for full job details
Head of Workforce
Sportanddev
World Rugby is looking for a Head of Workforce who will be working in London. The candidate should have experience in workforce planning and operations at major international events and HR management. About the job World Rugby is the world governing and law-making body for the sport of Rugby Union. In addition to its governance functions World Rugby has established World Rugby Events & Media DAC (WREM) - which is charged with organising and delivering World Rugby's major international events including the men's and women's Rugby World Cups and the annual Sevens World Series (SVNS). World Rugby is now on a mission to innovate, excite, inspire and engage new audiences in existing and new rugby markets to grow the sport for all. Through WREM, the delivery of these major tournaments under a new model will be key to the success of a ten-year strategic plan. This started with the hugely successful delivery of the Women's Rugby World Cup 2025 which was held in England and will continue with Rugby World Cups in Australia in 2027 played by men, Australia 2029 played by women and culminating in groundbreaking tournaments in the USA in 2031 and 2033 played by men and women respectively. The renowned Sevens World Series has been relaunched as 'SVNS' to be the gateway for engaging new fans and audiences with the sport of rugby union. The delivery of an annual calendar of events involving the home international matches for the USA national men's and women's 15s and 7s teams is also the responsibility of WREM and is part of the runway activity through to RWCs 2031 and 2033 in the USA. Under the new operating model launched in 2022, World Rugby has a more direct role in the setting up, running and delivery of the Rugby World Cups and SVNS and aims to be a leader in the delivery of major international events. WREM has established and will continue to establish local teams in Australia for Men's Rugby World Cup 2027 and will be establishing local delivery teams in the USA to support the planning and delivery of RWC 2031. Event Delivery Partnerships have been established in each territory for the delivery of the SVNS series and the USA annual events. World Rugby is looking to appoint a Head of Workforce, reporting to the Director of Event Delivery, on a Fixed Term Contract basis to cover for a maternity period and ensure the continued development of operational capabilities in the Workforce areas. Objective of the role This role will have a primary focus on Tournament Time Workforce for Rugby World Cups and will be responsible for implementing the WREM Workforce planning and operating practices. These will provide the local teams with clear guidance on what and how they need to deliver to achieve the standards required and to exploit efficiencies, avoid duplications, and to provide maximise opportunities to develop WREM capabilities and develop future talent pipeline through the effective seconding and deployment of World Rugby central staff at Tournament Time. In addition, there will also be an element of the role that will be responsible for working closely with World Rugby's People & Culture (P&C) Team, to support the continued integration between WREM and the P&C Team, along with further developing HR processes to be adopted by WREM and the local teams. Emphasis will be on developing best in class practices, incorporating blue sky thinking combined with learnings from practical operational experiences. Principal accoutabilities Refine the Workforce planning and operations concepts for Rugby World Cups (initially) including for relevant Volunteer programmes, recruitment, onboarding, training, and deployment; Develop and design strategic Tournament Time workforce journeys and mobilisation plans for delivery by the local team Oversee the integration between WREM and World Rugby's People & Culture team, and taking responsibility for driving People & Culture activities and policies within WREM Oversee specific Workforce Planning for each tournament, incorporating central and local World Rugby staff to ensure efficient and effective deployment Develop the Workforce planning tools - for introduction and consistent use by WREM Local Teams to cover all categories of workforce; paid staff, volunteers, contractors, secondees, consultants, temporary Tournament Time staff. To include role planning, dot planning, efficiency and effectiveness, deployment planning Ensure effective implementation of Tournament Management System Workforce module specifications - to cover all functional requirements - core data, link to Accreditation, links to HR systems, role assignments, scheduling, rostering, uniforming, reward and recognition, training and volunteer recruitment. This includes leading User Acceptance Testing, commissioning and deployment to users in local teams and centrally Train and support the development of training for Central staff, local team staff, volunteers and both central and local contractors/suppliers Support local teams in establishment of their Workforce Functional Areas, including operational documentation, service levels and client standards Develop generic workforce policies, procedures and entitlements for application by the local teams Lead the contract management for Consultants/Contractors engaged by WREM to support event delivery and capability Oversee the Uniform Programme for Central and Local Teams including Tournament Time Uniform Qualifications & experience Essential for candidates to have 5+ years' experience at a senior level in Major International Events Workforce planning and operations as well as experience in Human Resource management Recognisable as a leading senior professional in the field of Workforce planning and operations Essential for candidates to have played a senior role in managing a large-scale major event volunteer recruitment, selection and operational deployment programme Proven successful management in a multi stakeholder environment Proven experience in developing systems, tools and policies in a high volume workforce environment Excellent planning and organisation skills including project planning Experienced in all MS Office programmes (Word, Excel, PowerPoint) Positive, outgoing personality - collaborative, persistent, resilient and diplomatic. Ability to forge strong collaborative relationships and a team player Ability to work on own initiative Demonstrably high levels of integrity Share and embrace World Rugby's core values; Discipline, respect, integrity, passion and solidarity through teamwork Contract basis Fixed Term Contract period of 12 months. Start date: 1st June 2026 Most of our roles offer hybrid working. We ask colleagues to work : Three (3) days a week "out of home". Two (2) "core" office days (Tuesday & Wednesday) and a third day of your choice to be with stakeholders. "Out of home" can mean working in a World Rugby office/hub, working from a venue or face to face meetings with partners/suppliers/agencies/teammates or other rugby family stakeholders. The remaining two (2) days are flexible to work from home (or the office) This applies to our Dublin & London offices.
Feb 28, 2026
Full time
World Rugby is looking for a Head of Workforce who will be working in London. The candidate should have experience in workforce planning and operations at major international events and HR management. About the job World Rugby is the world governing and law-making body for the sport of Rugby Union. In addition to its governance functions World Rugby has established World Rugby Events & Media DAC (WREM) - which is charged with organising and delivering World Rugby's major international events including the men's and women's Rugby World Cups and the annual Sevens World Series (SVNS). World Rugby is now on a mission to innovate, excite, inspire and engage new audiences in existing and new rugby markets to grow the sport for all. Through WREM, the delivery of these major tournaments under a new model will be key to the success of a ten-year strategic plan. This started with the hugely successful delivery of the Women's Rugby World Cup 2025 which was held in England and will continue with Rugby World Cups in Australia in 2027 played by men, Australia 2029 played by women and culminating in groundbreaking tournaments in the USA in 2031 and 2033 played by men and women respectively. The renowned Sevens World Series has been relaunched as 'SVNS' to be the gateway for engaging new fans and audiences with the sport of rugby union. The delivery of an annual calendar of events involving the home international matches for the USA national men's and women's 15s and 7s teams is also the responsibility of WREM and is part of the runway activity through to RWCs 2031 and 2033 in the USA. Under the new operating model launched in 2022, World Rugby has a more direct role in the setting up, running and delivery of the Rugby World Cups and SVNS and aims to be a leader in the delivery of major international events. WREM has established and will continue to establish local teams in Australia for Men's Rugby World Cup 2027 and will be establishing local delivery teams in the USA to support the planning and delivery of RWC 2031. Event Delivery Partnerships have been established in each territory for the delivery of the SVNS series and the USA annual events. World Rugby is looking to appoint a Head of Workforce, reporting to the Director of Event Delivery, on a Fixed Term Contract basis to cover for a maternity period and ensure the continued development of operational capabilities in the Workforce areas. Objective of the role This role will have a primary focus on Tournament Time Workforce for Rugby World Cups and will be responsible for implementing the WREM Workforce planning and operating practices. These will provide the local teams with clear guidance on what and how they need to deliver to achieve the standards required and to exploit efficiencies, avoid duplications, and to provide maximise opportunities to develop WREM capabilities and develop future talent pipeline through the effective seconding and deployment of World Rugby central staff at Tournament Time. In addition, there will also be an element of the role that will be responsible for working closely with World Rugby's People & Culture (P&C) Team, to support the continued integration between WREM and the P&C Team, along with further developing HR processes to be adopted by WREM and the local teams. Emphasis will be on developing best in class practices, incorporating blue sky thinking combined with learnings from practical operational experiences. Principal accoutabilities Refine the Workforce planning and operations concepts for Rugby World Cups (initially) including for relevant Volunteer programmes, recruitment, onboarding, training, and deployment; Develop and design strategic Tournament Time workforce journeys and mobilisation plans for delivery by the local team Oversee the integration between WREM and World Rugby's People & Culture team, and taking responsibility for driving People & Culture activities and policies within WREM Oversee specific Workforce Planning for each tournament, incorporating central and local World Rugby staff to ensure efficient and effective deployment Develop the Workforce planning tools - for introduction and consistent use by WREM Local Teams to cover all categories of workforce; paid staff, volunteers, contractors, secondees, consultants, temporary Tournament Time staff. To include role planning, dot planning, efficiency and effectiveness, deployment planning Ensure effective implementation of Tournament Management System Workforce module specifications - to cover all functional requirements - core data, link to Accreditation, links to HR systems, role assignments, scheduling, rostering, uniforming, reward and recognition, training and volunteer recruitment. This includes leading User Acceptance Testing, commissioning and deployment to users in local teams and centrally Train and support the development of training for Central staff, local team staff, volunteers and both central and local contractors/suppliers Support local teams in establishment of their Workforce Functional Areas, including operational documentation, service levels and client standards Develop generic workforce policies, procedures and entitlements for application by the local teams Lead the contract management for Consultants/Contractors engaged by WREM to support event delivery and capability Oversee the Uniform Programme for Central and Local Teams including Tournament Time Uniform Qualifications & experience Essential for candidates to have 5+ years' experience at a senior level in Major International Events Workforce planning and operations as well as experience in Human Resource management Recognisable as a leading senior professional in the field of Workforce planning and operations Essential for candidates to have played a senior role in managing a large-scale major event volunteer recruitment, selection and operational deployment programme Proven successful management in a multi stakeholder environment Proven experience in developing systems, tools and policies in a high volume workforce environment Excellent planning and organisation skills including project planning Experienced in all MS Office programmes (Word, Excel, PowerPoint) Positive, outgoing personality - collaborative, persistent, resilient and diplomatic. Ability to forge strong collaborative relationships and a team player Ability to work on own initiative Demonstrably high levels of integrity Share and embrace World Rugby's core values; Discipline, respect, integrity, passion and solidarity through teamwork Contract basis Fixed Term Contract period of 12 months. Start date: 1st June 2026 Most of our roles offer hybrid working. We ask colleagues to work : Three (3) days a week "out of home". Two (2) "core" office days (Tuesday & Wednesday) and a third day of your choice to be with stakeholders. "Out of home" can mean working in a World Rugby office/hub, working from a venue or face to face meetings with partners/suppliers/agencies/teammates or other rugby family stakeholders. The remaining two (2) days are flexible to work from home (or the office) This applies to our Dublin & London offices.
Deliveroo
Head of Operational Support (12 month FTC)
Deliveroo Manchester, Lancashire
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Feb 28, 2026
Full time
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Customer Success Manager - 12 month FTC Mat Leave Cover
Deputy
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! We are seeking a Customer Success Manager to join us on a 12-month fixed-term contract to cover a maternity leave. In this role, you will manage the success of a portfolio of mid market customers, ensuring continuity, stability, and a seamless experience throughout the contract period. Your primary focus will be enabling your customers to achieve their desired business outcomes, delivering a journey that leaves them delighted with their experience. You will act as a trusted advisor, maintaining regular touchpoints that build confidence and strengthen relationships with the Deputy platform. You will develop a deep understanding of your customers' businesses and core needs, identifying opportunities to drive ROI and increase product adoption. Working closely with Sales, Product, and Marketing, you will help foster customer advocacy and ensure strong retention across your portfolio during this important coverage period. The Role (12-Month Fixed-Term Contract - Maternity Leave Cover) What you'll be doing Identify and proactively engage with your customers one on one at key moments of the customer lifecycle to prevent churn, handle escalations, drive success and empower them to grow on the Deputy platform Drive an increase of Adoption (Utilisation Score), Expansion, and NRR (Net Revenue Retention) for your customersOwn renewal conversations with customers to strengthen the partnership between the customer and Deputy Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem Advocate for the customer by representing their feedback and issues internally to improve customer satisfaction and the overall Deputy platformSupport implementation and renewals of your customers by being a key resource to the Implementation and Account Management functions Collaborate on high-priority internal projects that evolve the Customer Success function to better meet our customers needs Who you are 3+ years with relevant customer-facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. Experience managing and driving success at scale in a portfolio of mid-sized accountsPassionate about being the voice of the customer internally, and comfortable with working cross-functionally to drive customer outcomes An ability to understand client objectives and think strategically/ creatively on ways to achieve themComfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential Strong technical aptitude, excellent computer skills, and passion for technologyPrevious use of Salesforce or similar CRM systemEnjoys working in a fast paced, ever changing startup environment Ability to travel as needed Employee Perks Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) Work from home stipend to help you get set up and succeed from home Benefit from our employee pension matching programme Access private health and dental insurance Take paid parental leave to support you and your family Enjoy additional leave days - including study assistance, celebration days and volunteering 25 days' holiday plus bank holidays Feel secure with our income protection scheme for long-term absence due to illness or injury Get involved with our global working groups; designed for collaboration, belonging and connection Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
Feb 28, 2026
Full time
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! We are seeking a Customer Success Manager to join us on a 12-month fixed-term contract to cover a maternity leave. In this role, you will manage the success of a portfolio of mid market customers, ensuring continuity, stability, and a seamless experience throughout the contract period. Your primary focus will be enabling your customers to achieve their desired business outcomes, delivering a journey that leaves them delighted with their experience. You will act as a trusted advisor, maintaining regular touchpoints that build confidence and strengthen relationships with the Deputy platform. You will develop a deep understanding of your customers' businesses and core needs, identifying opportunities to drive ROI and increase product adoption. Working closely with Sales, Product, and Marketing, you will help foster customer advocacy and ensure strong retention across your portfolio during this important coverage period. The Role (12-Month Fixed-Term Contract - Maternity Leave Cover) What you'll be doing Identify and proactively engage with your customers one on one at key moments of the customer lifecycle to prevent churn, handle escalations, drive success and empower them to grow on the Deputy platform Drive an increase of Adoption (Utilisation Score), Expansion, and NRR (Net Revenue Retention) for your customersOwn renewal conversations with customers to strengthen the partnership between the customer and Deputy Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem Advocate for the customer by representing their feedback and issues internally to improve customer satisfaction and the overall Deputy platformSupport implementation and renewals of your customers by being a key resource to the Implementation and Account Management functions Collaborate on high-priority internal projects that evolve the Customer Success function to better meet our customers needs Who you are 3+ years with relevant customer-facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. Experience managing and driving success at scale in a portfolio of mid-sized accountsPassionate about being the voice of the customer internally, and comfortable with working cross-functionally to drive customer outcomes An ability to understand client objectives and think strategically/ creatively on ways to achieve themComfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential Strong technical aptitude, excellent computer skills, and passion for technologyPrevious use of Salesforce or similar CRM systemEnjoys working in a fast paced, ever changing startup environment Ability to travel as needed Employee Perks Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) Work from home stipend to help you get set up and succeed from home Benefit from our employee pension matching programme Access private health and dental insurance Take paid parental leave to support you and your family Enjoy additional leave days - including study assistance, celebration days and volunteering 25 days' holiday plus bank holidays Feel secure with our income protection scheme for long-term absence due to illness or injury Get involved with our global working groups; designed for collaboration, belonging and connection Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
Ad Tech Business Director
Publicis Groupe UK
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Overview Are you a digital ad tech leader who thrives on driving innovation, shaping global strategy, and enabling transformational change? We're looking for an Ad Technology Business Director to join our global team on an initial 12-month fixed-term contract, leading strategic technology and data initiatives across 40+ markets for one of the world's biggest CPG brands. This is a high-impact role where you'll collaborate with local, regional, and global stakeholders to bring cutting-edge advertising technology, data solutions, and operational excellence to life. You'll be the bridge between product, technology, media activation, and market teams-ensuring seamless delivery of both day-to-day support and major strategic projects. Responsibilities What you'll do Lead the activation, governance, and optimisation of digital advertising technology solutions across global markets. Work closely with verification and measurement partners to ensure compliance with brand safety, marketing standards, and market requirements. Drive global rollouts of advanced solutions-including Dynamic Creative Optimisation-and support markets by solving challenges, improving workflows, and fostering adoption. Develop future-ready ad tech roadmaps aligned with business transformation goals and the evolving digital landscape. Champion integration of AdTech with MarTech, retail media, and commerce platforms-ensuring accuracy, interoperability, and measurement integrity. Support onboarding, training, and capability building across global teams to raise knowledge, performance, and adoption of best practices. Bring forward guidance on emerging technologies, from data privacy and clean rooms to blockchain, AI, CDPs, and more. Manage cross-functional implementation of data and technology initiatives while ensuring operational excellence, scalability, and financial clarity. Host regular knowledge-sharing sessions and play a key role in quarterly business reviews. Lead successful delivery of tech and data integration projects end-to-end. Qualifications What you'll bring Deep understanding of the digital advertising ecosystem-including platforms such as DV360, Google Campaign Manager, SA360, DSPs, and more. Strong working knowledge of Dynamic Creative Optimisation tools and approaches. A track record of developing and delivering successful change management programs in complex, multi-market environments. The ability to craft a compelling vision-and inspire and unite internal teams and clients around it. Excellent communication and presentation skills, capable of shaping powerful narratives and influencing stakeholders at all levels. Commercial acumen and confidence managing profitability, utilisation, and financial performance. A proactive mindset, able to spot potential issues early and elevate where needed. Strong analytical thinking-comfortable interrogating data, reading signals, spotting opportunities, and building strategic recommendations. Meticulous attention to detail and a passion for accuracy and operational excellence. Experience working within restricted category industries is highly advantageous. Previous agency experience preferred. If you're ready to shape the future of global ad technology and guide a major global brand through its next wave of digital transformation, this 12-month fixed-term opportunity is your chance to make an immediate impact. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP& BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Feb 27, 2026
Full time
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Overview Are you a digital ad tech leader who thrives on driving innovation, shaping global strategy, and enabling transformational change? We're looking for an Ad Technology Business Director to join our global team on an initial 12-month fixed-term contract, leading strategic technology and data initiatives across 40+ markets for one of the world's biggest CPG brands. This is a high-impact role where you'll collaborate with local, regional, and global stakeholders to bring cutting-edge advertising technology, data solutions, and operational excellence to life. You'll be the bridge between product, technology, media activation, and market teams-ensuring seamless delivery of both day-to-day support and major strategic projects. Responsibilities What you'll do Lead the activation, governance, and optimisation of digital advertising technology solutions across global markets. Work closely with verification and measurement partners to ensure compliance with brand safety, marketing standards, and market requirements. Drive global rollouts of advanced solutions-including Dynamic Creative Optimisation-and support markets by solving challenges, improving workflows, and fostering adoption. Develop future-ready ad tech roadmaps aligned with business transformation goals and the evolving digital landscape. Champion integration of AdTech with MarTech, retail media, and commerce platforms-ensuring accuracy, interoperability, and measurement integrity. Support onboarding, training, and capability building across global teams to raise knowledge, performance, and adoption of best practices. Bring forward guidance on emerging technologies, from data privacy and clean rooms to blockchain, AI, CDPs, and more. Manage cross-functional implementation of data and technology initiatives while ensuring operational excellence, scalability, and financial clarity. Host regular knowledge-sharing sessions and play a key role in quarterly business reviews. Lead successful delivery of tech and data integration projects end-to-end. Qualifications What you'll bring Deep understanding of the digital advertising ecosystem-including platforms such as DV360, Google Campaign Manager, SA360, DSPs, and more. Strong working knowledge of Dynamic Creative Optimisation tools and approaches. A track record of developing and delivering successful change management programs in complex, multi-market environments. The ability to craft a compelling vision-and inspire and unite internal teams and clients around it. Excellent communication and presentation skills, capable of shaping powerful narratives and influencing stakeholders at all levels. Commercial acumen and confidence managing profitability, utilisation, and financial performance. A proactive mindset, able to spot potential issues early and elevate where needed. Strong analytical thinking-comfortable interrogating data, reading signals, spotting opportunities, and building strategic recommendations. Meticulous attention to detail and a passion for accuracy and operational excellence. Experience working within restricted category industries is highly advantageous. Previous agency experience preferred. If you're ready to shape the future of global ad technology and guide a major global brand through its next wave of digital transformation, this 12-month fixed-term opportunity is your chance to make an immediate impact. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP& BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
MBDA UK
Business Support Officer
MBDA UK Filton, Gloucestershire
The UK Support Function prides itself on high levels of team spirit and strives towards creating an inclusive environment, where our teams can develop and grow within a supportive working culture. Salary: Circa £28,000 depending on experience Location: Bristol (with flexibility to travel to other UK sites occasionally) Dynamic (hybrid) working: Working 2-3 days a week onsite with a flexible/blended approach to office and remote working. Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: Working as a Business Support Officer (BSO) in a friendly and supportive team, you will provide administrative and operational support to the Landceptor based at our Bristol site on a 12 month fixed term contract. To provide pro-active, accurate and comprehensive administrative support to the Senior Management team members to include, but not limited to: To manage complex diaries, extensive travel arrangements and expenses To organise meetings, events, workshops, training days and participate when required and take and manage actions Create and maintain MS Excel spreadsheets, PowerPoint presentations, MS One Note and MS Word documents accurately Manage an access control process to ensure control of data and compliance Understanding and utilising MBDA systems, tools and policies Supporting any wider UKSF activities such as participation and contribution to working groups These tasks may be varied and ad-hoc in scope What we're looking for from you: Experience in a similar Business /Admin Support role; managing complex diaries, organising meetings, events and travel arrangements Someone who can exhibit a high level of resilience, communication, organisation skills and attention to detail, which is key to success in this role Someone who is forward thinking, who looks to improve efficiencies in working practices and processes Intermediate knowledge of MS Office Applications (PowerPoint, Outlook, Excel, OneNote) Ability to prioritise, multi-task and manage your own workload effectively Someone who is an enthusiastic team player, that demonstrates integrity and maintains confidentiality Willingness to learn and extend the role above and beyond the job description To develop to become the knowledge point of contact within the team Confident in building effective working relationships at all levels Participation in UK Support Function and personal development initiatives Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Feb 17, 2026
Full time
The UK Support Function prides itself on high levels of team spirit and strives towards creating an inclusive environment, where our teams can develop and grow within a supportive working culture. Salary: Circa £28,000 depending on experience Location: Bristol (with flexibility to travel to other UK sites occasionally) Dynamic (hybrid) working: Working 2-3 days a week onsite with a flexible/blended approach to office and remote working. Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: Working as a Business Support Officer (BSO) in a friendly and supportive team, you will provide administrative and operational support to the Landceptor based at our Bristol site on a 12 month fixed term contract. To provide pro-active, accurate and comprehensive administrative support to the Senior Management team members to include, but not limited to: To manage complex diaries, extensive travel arrangements and expenses To organise meetings, events, workshops, training days and participate when required and take and manage actions Create and maintain MS Excel spreadsheets, PowerPoint presentations, MS One Note and MS Word documents accurately Manage an access control process to ensure control of data and compliance Understanding and utilising MBDA systems, tools and policies Supporting any wider UKSF activities such as participation and contribution to working groups These tasks may be varied and ad-hoc in scope What we're looking for from you: Experience in a similar Business /Admin Support role; managing complex diaries, organising meetings, events and travel arrangements Someone who can exhibit a high level of resilience, communication, organisation skills and attention to detail, which is key to success in this role Someone who is forward thinking, who looks to improve efficiencies in working practices and processes Intermediate knowledge of MS Office Applications (PowerPoint, Outlook, Excel, OneNote) Ability to prioritise, multi-task and manage your own workload effectively Someone who is an enthusiastic team player, that demonstrates integrity and maintains confidentiality Willingness to learn and extend the role above and beyond the job description To develop to become the knowledge point of contact within the team Confident in building effective working relationships at all levels Participation in UK Support Function and personal development initiatives Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Chief Financial Officer (CFO)
Amundi
Overview The chief finance officer function has overall responsibility and management of the financial resources of the firm, including reporting directly to the governing body of the firm in relation to its financial affairs. Working closely alongside the CEO and COO, the CFO has overall responsibility for management of the firm's financial resources and the production and integrity of the firm's statutory and management financial information and all aspects of regulatory reporting in line with responsibilities of the Senior Managers Regime. They will be a member of the Executive Committee, defining, leading and organising the budget process and working closely with the CEO to develop, design and deliver the Financial Business Plan. They are also responsible for managing the finance and accounting department on behalf of the Amundi Group UK entities. Prescribed Responsibilities Managing the firm's internal stress-tests and ensuring the accuracy and timeliness of information provided to the FCA for the purposes of stress-testing Strategic matters relating to company finances As SMF 2 with the FCA and SAO with HMRC, the CFO is responsible and accountable for the finance function of Amundi UK Ltd Acting as strategic business partner to the senior executive leadership team by assessing and evaluating financial performance of the organization with regard to long-term operational goals, budgets and forecasts. Provide insight and recommendations to both short-term and long-term growth plan of organization Participate in pivotal decisions as they relate to strategic initiatives and operational models Interact with and bring department in line with Board of Directors' plans, initiatives and recommendations Being the local representative of the Finance business line of Amundi group and ensuring the coordination between the group procedure and local needs from a regulatory perspective and/or internal organisation Finance project leader at the UK level on all extraordinary transactions (corporate restructuring, M&A et) involving entities in the UK financial control activities Operational oversight Oversee the operational function within Finance, including Managing Accounts Payable (AP), ensuring purchase and payment controls are adhered to and suppliers are paid correctly and on time Managing Accounts Receivable (AR), ensuring billing information is correct, invoices are sent promptly, and ensuring that the credit control function is effective Ensuring that activities from the AP and AR functions are properly recorded into the accounting system Overseeing monthly maintenance of Amundi UK Ltd fixed asset register Ensure all records are kept and held per statutory requirements Continuous monitoring and improvement of operational processes, ensuring these are properly documented and communicated to relevant stakeholders e.g. the Finance team, Senior Management, etc. Financial control of all costs and revenues for the entities, ensuring compliance Supplementary Information Reporting activities Reporting activities fall into the following main categories: (i) Month-end reporting Managing the production of period-end accounts, including their submission to Paris Head Office within the deadlines set by Paris Ensure relevant accounting, statutory and regulatory standards have been adhered to (ii) Management reporting Produce management reporting on a monthly basis to senior management, including trend, variance and KPI analysis (iii) Budgeting and Forecasting Managing the annual Budget and quarterly Re-Forecast process in terms of production of numbers and timely submission to Paris, coordinating with appropriate departmental heads Ensure that key messages are highlighted to the Management Regulatory activities The CFO is to ensure that all financial regulation is adhered to with regards to corporate finance and accounting, focusing on the following areas: i) FCA financial reporting ii) UK statutory reporting iii) VAT and Corporation Tax reporting and payments Management activities To monitor resourcing requirements for the department, and manage team-members in terms of monitoring support and training to perform responsibilities and career development To keep technically up to date on all accounting, tax and regulatory reporting issues relevant to the position Ensuring that effective finance procedures are in place, updated and followed Geographical area Europe, United Kingdom City London hybrid Experience Significant asset-management finance experience: 8-12 years overall with 3-5+ years in senior finance leadership (Head of Finance / CFO / FD). Formal risk/compliance or programme-delivery experience. Proven governance & internal controls experience (external audit liaison, risk frameworks). Transactional experience: M&A. Treasury & liquidity management experience. Experience at larger asset managers or complex product ranges (equities, FI, alternatives). Full P&L ownership and finance oversight for a business of 200 staff. Managing and contracting external fund administrators, custodians, prime brokers and other service providers. Owning board, ExCo and parent entity reporting. Building scalable finance processes and controls to support growth or exit. Delivering finance transformation / systems implementations and remediating audit findings. Required skills Regulated-firm knowledge: FCA regulatory framework including SM&CR and regulatory reporting. Technical statutory reporting expertise: UK GAAP & IFRS experience for investment entities. Corporate tax knowledge (VAT, CT and additional areas under the SAO regime) Fund accounting / valuation familiarity: NAV processes, pricing and valuation controls. Strong stakeholder and people-management skills; ability to satisfy FCA fit-and-proper checks. Technical skills required Investment industry credentials: CFA, CAIA or IMC. Fund/accounting systems familiarity: SimCorp, Advent/Geneva, Aladdin, eFront or similar; ERP experience (NetSuite, Oracle, SAP). Reporting & analytics skills: Power BI/Tableau, advanced Excel; basic SQL/Python a plus. Fund tax / cross-border structuring knowledge. General information Entity Amundi, the leading European asset manager, ranking among the top 10 global players, offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets. This offering is enhanced with IT tools and services to cover the entire savings value chain. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages close to €2.3 trillion of assets. With its six international investment hubs, financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape. Amundi clients benefit from the expertise and advice of 5,500 employees in 35 countries. Amundi, a trusted partner, working every day in the interest of its clients and society (1) Source: IPE "Top 500 Asset Managers" published in June 2025, based on assets under management as at 31/12/2024 (2) Amundi data as at 30/06/2025 (3) Paris, London, Dublin, Milan, Tokyo and San Antonio (via our strategic partnership with Victory Capital)
Feb 16, 2026
Full time
Overview The chief finance officer function has overall responsibility and management of the financial resources of the firm, including reporting directly to the governing body of the firm in relation to its financial affairs. Working closely alongside the CEO and COO, the CFO has overall responsibility for management of the firm's financial resources and the production and integrity of the firm's statutory and management financial information and all aspects of regulatory reporting in line with responsibilities of the Senior Managers Regime. They will be a member of the Executive Committee, defining, leading and organising the budget process and working closely with the CEO to develop, design and deliver the Financial Business Plan. They are also responsible for managing the finance and accounting department on behalf of the Amundi Group UK entities. Prescribed Responsibilities Managing the firm's internal stress-tests and ensuring the accuracy and timeliness of information provided to the FCA for the purposes of stress-testing Strategic matters relating to company finances As SMF 2 with the FCA and SAO with HMRC, the CFO is responsible and accountable for the finance function of Amundi UK Ltd Acting as strategic business partner to the senior executive leadership team by assessing and evaluating financial performance of the organization with regard to long-term operational goals, budgets and forecasts. Provide insight and recommendations to both short-term and long-term growth plan of organization Participate in pivotal decisions as they relate to strategic initiatives and operational models Interact with and bring department in line with Board of Directors' plans, initiatives and recommendations Being the local representative of the Finance business line of Amundi group and ensuring the coordination between the group procedure and local needs from a regulatory perspective and/or internal organisation Finance project leader at the UK level on all extraordinary transactions (corporate restructuring, M&A et) involving entities in the UK financial control activities Operational oversight Oversee the operational function within Finance, including Managing Accounts Payable (AP), ensuring purchase and payment controls are adhered to and suppliers are paid correctly and on time Managing Accounts Receivable (AR), ensuring billing information is correct, invoices are sent promptly, and ensuring that the credit control function is effective Ensuring that activities from the AP and AR functions are properly recorded into the accounting system Overseeing monthly maintenance of Amundi UK Ltd fixed asset register Ensure all records are kept and held per statutory requirements Continuous monitoring and improvement of operational processes, ensuring these are properly documented and communicated to relevant stakeholders e.g. the Finance team, Senior Management, etc. Financial control of all costs and revenues for the entities, ensuring compliance Supplementary Information Reporting activities Reporting activities fall into the following main categories: (i) Month-end reporting Managing the production of period-end accounts, including their submission to Paris Head Office within the deadlines set by Paris Ensure relevant accounting, statutory and regulatory standards have been adhered to (ii) Management reporting Produce management reporting on a monthly basis to senior management, including trend, variance and KPI analysis (iii) Budgeting and Forecasting Managing the annual Budget and quarterly Re-Forecast process in terms of production of numbers and timely submission to Paris, coordinating with appropriate departmental heads Ensure that key messages are highlighted to the Management Regulatory activities The CFO is to ensure that all financial regulation is adhered to with regards to corporate finance and accounting, focusing on the following areas: i) FCA financial reporting ii) UK statutory reporting iii) VAT and Corporation Tax reporting and payments Management activities To monitor resourcing requirements for the department, and manage team-members in terms of monitoring support and training to perform responsibilities and career development To keep technically up to date on all accounting, tax and regulatory reporting issues relevant to the position Ensuring that effective finance procedures are in place, updated and followed Geographical area Europe, United Kingdom City London hybrid Experience Significant asset-management finance experience: 8-12 years overall with 3-5+ years in senior finance leadership (Head of Finance / CFO / FD). Formal risk/compliance or programme-delivery experience. Proven governance & internal controls experience (external audit liaison, risk frameworks). Transactional experience: M&A. Treasury & liquidity management experience. Experience at larger asset managers or complex product ranges (equities, FI, alternatives). Full P&L ownership and finance oversight for a business of 200 staff. Managing and contracting external fund administrators, custodians, prime brokers and other service providers. Owning board, ExCo and parent entity reporting. Building scalable finance processes and controls to support growth or exit. Delivering finance transformation / systems implementations and remediating audit findings. Required skills Regulated-firm knowledge: FCA regulatory framework including SM&CR and regulatory reporting. Technical statutory reporting expertise: UK GAAP & IFRS experience for investment entities. Corporate tax knowledge (VAT, CT and additional areas under the SAO regime) Fund accounting / valuation familiarity: NAV processes, pricing and valuation controls. Strong stakeholder and people-management skills; ability to satisfy FCA fit-and-proper checks. Technical skills required Investment industry credentials: CFA, CAIA or IMC. Fund/accounting systems familiarity: SimCorp, Advent/Geneva, Aladdin, eFront or similar; ERP experience (NetSuite, Oracle, SAP). Reporting & analytics skills: Power BI/Tableau, advanced Excel; basic SQL/Python a plus. Fund tax / cross-border structuring knowledge. General information Entity Amundi, the leading European asset manager, ranking among the top 10 global players, offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets. This offering is enhanced with IT tools and services to cover the entire savings value chain. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages close to €2.3 trillion of assets. With its six international investment hubs, financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape. Amundi clients benefit from the expertise and advice of 5,500 employees in 35 countries. Amundi, a trusted partner, working every day in the interest of its clients and society (1) Source: IPE "Top 500 Asset Managers" published in June 2025, based on assets under management as at 31/12/2024 (2) Amundi data as at 30/06/2025 (3) Paris, London, Dublin, Milan, Tokyo and San Antonio (via our strategic partnership with Victory Capital)
MBDA UK
Business Support Officer
MBDA UK Stevenage, Hertfordshire
The UK Support Function prides itself on high levels of team spirit and strives towards creating an inclusive environment, where our teams can develop and grow within a supportive working culture. Salary: Circa £28,000 depending on experience Location: Stevenage (with flexibility to travel to other UK sites occasionally) Dynamic (hybrid) working: Working 2-3 days a week onsite with a flexible/blended approach to office and remote working. Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: Working as a Business Support Officer (BSO) in a friendly and supportive team on a 12 month fixed term contract, you will provide administrative and operational support to the FCAS based at our Bristol or Stevenage site. To provide pro-active, accurate and comprehensive administrative support to the Senior Management team members to include, but not limited to: To manage complex diaries, extensive travel arrangements and expenses To organise meetings, events, workshops, training days and participate when required and take and manage actions Create and maintain MS Excel spreadsheets, PowerPoint presentations, MS One Note and MS Word documents accurately Manage an access control process to ensure control of data and compliance Understanding and utilising MBDA systems, tools and policies Supporting any wider UKSF activities such as participation and contribution to working groups These tasks may be varied and ad-hoc in scope What we're looking for from you: Experience in a similar Business /Admin Support role; managing complex diaries, organising meetings, events and travel arrangements Someone who can exhibit a high level of resilience, communication, organisation skills and attention to detail, which is key to success in this role Someone who is forward thinking, who looks to improve efficiencies in working practices and processes Intermediate knowledge of MS Office Applications (PowerPoint, Outlook, Excel, OneNote) Ability to prioritise, multi-task and manage your own workload effectively Someone who is an enthusiastic team player, that demonstrates integrity and maintains confidentiality Willingness to learn and extend the role above and beyond the job description To develop to become the knowledge point of contact within the team Confident in building effective working relationships at all levels Participation in UK Support Function and personal development initiatives Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Feb 04, 2026
Full time
The UK Support Function prides itself on high levels of team spirit and strives towards creating an inclusive environment, where our teams can develop and grow within a supportive working culture. Salary: Circa £28,000 depending on experience Location: Stevenage (with flexibility to travel to other UK sites occasionally) Dynamic (hybrid) working: Working 2-3 days a week onsite with a flexible/blended approach to office and remote working. Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: Working as a Business Support Officer (BSO) in a friendly and supportive team on a 12 month fixed term contract, you will provide administrative and operational support to the FCAS based at our Bristol or Stevenage site. To provide pro-active, accurate and comprehensive administrative support to the Senior Management team members to include, but not limited to: To manage complex diaries, extensive travel arrangements and expenses To organise meetings, events, workshops, training days and participate when required and take and manage actions Create and maintain MS Excel spreadsheets, PowerPoint presentations, MS One Note and MS Word documents accurately Manage an access control process to ensure control of data and compliance Understanding and utilising MBDA systems, tools and policies Supporting any wider UKSF activities such as participation and contribution to working groups These tasks may be varied and ad-hoc in scope What we're looking for from you: Experience in a similar Business /Admin Support role; managing complex diaries, organising meetings, events and travel arrangements Someone who can exhibit a high level of resilience, communication, organisation skills and attention to detail, which is key to success in this role Someone who is forward thinking, who looks to improve efficiencies in working practices and processes Intermediate knowledge of MS Office Applications (PowerPoint, Outlook, Excel, OneNote) Ability to prioritise, multi-task and manage your own workload effectively Someone who is an enthusiastic team player, that demonstrates integrity and maintains confidentiality Willingness to learn and extend the role above and beyond the job description To develop to become the knowledge point of contact within the team Confident in building effective working relationships at all levels Participation in UK Support Function and personal development initiatives Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

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