The Plant Manager is responsible for the overall leadership, coordination, and operation of Total Security Solutions' Sacramento-based manufacturing facility. The facility produces a variety of custom ballistic system components including steel, wood, acrylic, millwork, and packaging departments. This position ensures safe, high-quality, and cost-effective production while fostering a culture of performance, accountability, continuous improvement, and employee development. Primary Responsibilities Operational Leadership Oversee day-to-day plant operations, including production, maintenance, quality control, safety, and logistics. Ensure production throughput targets are met or exceeded in alignment with delivery timelines and customer expectations. Monitor KPIs for efficiency, safety, quality, and labor productivity; implement corrective actions where necessary. People Development Lead, coach, and develop a high-performing plant team in alignment with Total Security Solutions' core values (e.g., Team Player, Right Thing, Improve, Be Passionate, Experience). Ensure adequate staffing, cross training, and succession planning. Process & Quality Management Ensure compliance with all safety, quality, and manufacturing standards. Lead continuous improvement efforts using Lean Manufacturing, 5S, and other process improvement tools. Collaborate with sales, engineering, and project management to ensure the customers' expectations are being met and technical issues are resolved. Control operational costs, including labor, materials, and energy usage. Analyze production data to optimize plant performance. Compliance & Safety Ensure all local, state, and federal regulations are followed, including Cal/OSHA requirements. Promote and maintain a proactive zero incident safety culture. Strategic Planning Partner with senior leadership on production planning, budgeting, capacity planning, and capital projects. Excellent communication skills, effective collaborating at all levels of an organization. Proactive, results oriented approach to the business, able to make expedient and insightful decisions. Team builder with strong communication skills, capable of dealing effectively at all levels of an organization. Assertive and articulate, with excellent business acumen and judgement; ability to manage conflict productively. Adjusts promptly and calmly to change, works well as part of a team, and remains calm under pressure. Maintains a collaborative work ethic and commitment to excellence in dealing with internal and external customers. Required Qualifications Bachelor's degree in Industrial Engineering, Manufacturing Management, Operations, or related field (or equivalent experience). Minimum 7 years of progressive experience in a manufacturing leadership role, preferably in a mixed materials production environment. Proven experience managing production operations involving steel, millwork, and custom component integration is highly desirable. Strong knowledge of lean manufacturing, quality assurance practices, and ERP systems. Excellent communication, leadership, and problem solving skills. Bilingual (English/Spanish) a plus. Must be eligible to work in the U.S. and pass background check requirements. Special Position Requirements Ability to be available during off hours to address urgent concerns. Physical Requirements Communicate with others and exchange accurate information. Operate a computer and other office machinery or equipment. Ability to move about inside the office to access file cabinets or office machinery. The ability to see and respond to dangerous situations. The ability to wear personal protective gear correctly, such as safety glasses, safety shoes, highly visible vest, and gloves, part or most of the day. Consideration should be given to environmental conditions; however, the job primarily takes place in a temperature controlled building. The worker may be subject to outside environmental conditions with no effective protection from the weather. The worker may be subject to moving mechanical parts, moving vehicles, working on scaffolding and high places, confined spaces, hearing exposure, and exposure to chemicals. The worker is subject to atmospheric conditions and one or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation. Use of proper personal protective equipment is mandatory. Personal protective equipment is required to avoid the risk of sustaining illness and injury from the use of chemicals and high pressure laboratory systems. Total Security Solutions is an Equal Opportunity Employer with leadership and a culture that support diversity and inclusion.
Dec 14, 2025
Full time
The Plant Manager is responsible for the overall leadership, coordination, and operation of Total Security Solutions' Sacramento-based manufacturing facility. The facility produces a variety of custom ballistic system components including steel, wood, acrylic, millwork, and packaging departments. This position ensures safe, high-quality, and cost-effective production while fostering a culture of performance, accountability, continuous improvement, and employee development. Primary Responsibilities Operational Leadership Oversee day-to-day plant operations, including production, maintenance, quality control, safety, and logistics. Ensure production throughput targets are met or exceeded in alignment with delivery timelines and customer expectations. Monitor KPIs for efficiency, safety, quality, and labor productivity; implement corrective actions where necessary. People Development Lead, coach, and develop a high-performing plant team in alignment with Total Security Solutions' core values (e.g., Team Player, Right Thing, Improve, Be Passionate, Experience). Ensure adequate staffing, cross training, and succession planning. Process & Quality Management Ensure compliance with all safety, quality, and manufacturing standards. Lead continuous improvement efforts using Lean Manufacturing, 5S, and other process improvement tools. Collaborate with sales, engineering, and project management to ensure the customers' expectations are being met and technical issues are resolved. Control operational costs, including labor, materials, and energy usage. Analyze production data to optimize plant performance. Compliance & Safety Ensure all local, state, and federal regulations are followed, including Cal/OSHA requirements. Promote and maintain a proactive zero incident safety culture. Strategic Planning Partner with senior leadership on production planning, budgeting, capacity planning, and capital projects. Excellent communication skills, effective collaborating at all levels of an organization. Proactive, results oriented approach to the business, able to make expedient and insightful decisions. Team builder with strong communication skills, capable of dealing effectively at all levels of an organization. Assertive and articulate, with excellent business acumen and judgement; ability to manage conflict productively. Adjusts promptly and calmly to change, works well as part of a team, and remains calm under pressure. Maintains a collaborative work ethic and commitment to excellence in dealing with internal and external customers. Required Qualifications Bachelor's degree in Industrial Engineering, Manufacturing Management, Operations, or related field (or equivalent experience). Minimum 7 years of progressive experience in a manufacturing leadership role, preferably in a mixed materials production environment. Proven experience managing production operations involving steel, millwork, and custom component integration is highly desirable. Strong knowledge of lean manufacturing, quality assurance practices, and ERP systems. Excellent communication, leadership, and problem solving skills. Bilingual (English/Spanish) a plus. Must be eligible to work in the U.S. and pass background check requirements. Special Position Requirements Ability to be available during off hours to address urgent concerns. Physical Requirements Communicate with others and exchange accurate information. Operate a computer and other office machinery or equipment. Ability to move about inside the office to access file cabinets or office machinery. The ability to see and respond to dangerous situations. The ability to wear personal protective gear correctly, such as safety glasses, safety shoes, highly visible vest, and gloves, part or most of the day. Consideration should be given to environmental conditions; however, the job primarily takes place in a temperature controlled building. The worker may be subject to outside environmental conditions with no effective protection from the weather. The worker may be subject to moving mechanical parts, moving vehicles, working on scaffolding and high places, confined spaces, hearing exposure, and exposure to chemicals. The worker is subject to atmospheric conditions and one or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation. Use of proper personal protective equipment is mandatory. Personal protective equipment is required to avoid the risk of sustaining illness and injury from the use of chemicals and high pressure laboratory systems. Total Security Solutions is an Equal Opportunity Employer with leadership and a culture that support diversity and inclusion.
Founded in 2003 Wasabi's vision is to lovingly create and serve delicious Asian food for a busy nation. Wasabi now has 41 thriving restaurants across London and major UK cities and 4 in New York and in 2019, we introduced Wasabi Home Bento the grocery channel, launching exclusively in Sainsburys. Building on that success, the grocery business broadened its reach to Tesco in September 2022, followed by exciting launches in Co-op and Morrisonsin 2024. Wasabi grocery has seen phenomenal growth and is now a £62m RSV brand. Wasabi proudly stands as theNo. 2 chilled ready-meal brand in the market, consistently attracting new customers to the category through an innovative East Asian range. Wasabis menu is celebrated for its unique character, exceptional freshness, and bold flavours. Our diverse range is designed to delight a wide audience, delivering both comfort and excitement with every bite. We have an ambitious 5-year growth strategy, focusing on new restaurants, franchise partnerships, and international expansion. As we prepare for our next phase of growth and innovation, we have an incredibly exciting opportunity for aProduct Developer (Restaurants)to join ourFood Team.The role is based inPark Royal with frequent visits in our Restaurants. The Role: Working alongside the Restaurant Senior Product Development Manager (SPDM) and Restaurant Product Development Technologist (PDT), you will support all related product launches from our Central Production Kitchen and location-based restaurant kitchens. This is a hands-on role, responsible for both creating new recipes and enhancing existing ones and training new recipes and processes to CPU and restaurant kitchen teams. You will collaborate closely with internal departments and key suppliers to deliver high-quality products while ensuring food safety, integrity, and legality. You will be involved throughout the full product lifecycle from concept through to launch including planning, recipe development, benchmarking, testing, sample preparation, recipe set-up, training and costings. The role also includes sourcing new ingredients, liaising directly with suppliers alongside procurement colleagues, supporting process teams during trials, and assisting the Restaurant Senior Product Development Manager with presentations. In addition, you will play a key role in the continuous improvement of our products, working with the Central Production and restaurant operations teams to manage projects through the business gate process and driving quality and innovation across the restaurant menus. Key Responsibilities: Product Development Develop new restaurant recipes in line with company strategy, briefs, food vision, nutritional standards, and CPU capabilities with specific focus on restaurant operations restrictions and capabilities. Continuously improve existing recipes and processes to enhance quality, cost efficiency, nutrition, and compliance. You will have a good understanding of our restaurant operations and target development of product according to limitations and capabilities. Support optimisation and growth of the restaurant hot food category through innovation and best practice. Conduct competitor benchmarking, gap analysis, and trend monitoring to identify opportunities. Test new operations equipment, processes, packaging, and hot-hold times to optimise product quality and service. Produce high-quality samples for presentations, photography, tasting sessions, retailer sell-ins, and customer visits. Deliver presentations at gate stages alongside the Senior PDM and Product Development Technologist. Continuously improve existing recipes and processes to enhance quality, cost efficiency, meeting nutrition targets and compliance. Testing new hot hold times to optimise quality, provide records and recommendations. Quality & Compliance Define, write, and maintain recipes, costings, QA specifications, and product attribute documentation. Conduct kitchen-level yield, organoleptic, and shelf-life testing of products, ingredients, and packaging. Validate and sign off raw ingredients and packaging with procurement and supplier assurance. Attend taste panels and positive release tastings, providing feedback and signing off quality prior to launch. Regularly visit restaurants and CPU kitchens to review recipe execution, quality, and consistency, making recommendations for improvement. Troubleshoot issues and lead corrective actions on recipes, ingredients, or processes either directly in CPU or at restaurant kitchen locations. Ensure compliance with all food safety, integrity, and company standards. Operations & Training Lead and deliver training of new recipes and processes to CPU and restaurant kitchen teams. Support trials, pre-production runs, launches, and handovers to ensure seamless scale up from development to operations. Provide post-launch support in site-based restaurant kitchens, ensuring consistent delivery of standards. Work closely with restaurant teams to identify quality improvement opportunities and embed best practices in restaurant kitchens and central sushi production kitchen. Support marketing and promotional activities, ensuring food is represented to brand standards. Support SPDM and Food Director with franchise or company international operations requirements. Supplier & Process Collaboration Prepare ingredient sourcing briefs under guidance of the Senior PDM and liaise with suppliers on specifications and amendments. Support the Senior Product Development Manager with packaging briefs and related documentation. Support procurement and supplier assurance on validation, communication, and corrective action processes. Attend supplier visits, food trawls, and food shows to source innovation and strengthen supplier partnerships. Additional Responsibilities Share responsibility for maintenance and operation of the development kitchen, including cleaning, restocking, and raw material procurement. Attend photography sessions, preparing samples and props supporting marketing team. Support hospitality activities for customers, internal events, and high-profile visitors. Assist the Senior PDM with packaging briefs, sample preparation, and customer-facing sessions. Stay up to date with food trends, competitor activity, and retail market developments. Attend training courses as required to maintain knowledge and skills Our requirements: Previous experience as a Product Developer within the food manufacturing and QSR industry Proven background in short shelf-life chilled products within a manufacturing and QSR environment (essential). Degree in a food-related discipline (e.g., Food Science, Food Technology, Home Economics) preferred. Strong knowledge of food, ingredients, and culinary practices. Awareness of food trends; knowledge of East and Southeast Asian cuisine advantageous but not essential. Passion for great-tasting food. Self-motivated, enthusiastic, and proactive with strong industry awareness. Excellent communication skills, able to interact effectively at all levels. Highly organised and methodical, with the ability to manage multiple projects simultaneously. Strong planning skills with exceptional attention to detail. Comfortable working in a fast-paced, dynamic environment In return we provide: A great working environment Pension scheme Target Bonus Refer A Friend Scheme Free Sushi or hot food (vegan options available) 50% discount in our Branches Employee Assistant Programme Hybrid working model Long Service Awards Wagestream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings Life Assurance Electric Vehicle Scheme through Octopus Cycle To Work Free on-site parking A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox and The opportunity to develop your skills within a growing company. Our people make us who we are. Join a company where youll have the opportunity to work for a growing company and build a real career. COME ROLL WITH US! JBRP1_UKTJ
Dec 13, 2025
Full time
Founded in 2003 Wasabi's vision is to lovingly create and serve delicious Asian food for a busy nation. Wasabi now has 41 thriving restaurants across London and major UK cities and 4 in New York and in 2019, we introduced Wasabi Home Bento the grocery channel, launching exclusively in Sainsburys. Building on that success, the grocery business broadened its reach to Tesco in September 2022, followed by exciting launches in Co-op and Morrisonsin 2024. Wasabi grocery has seen phenomenal growth and is now a £62m RSV brand. Wasabi proudly stands as theNo. 2 chilled ready-meal brand in the market, consistently attracting new customers to the category through an innovative East Asian range. Wasabis menu is celebrated for its unique character, exceptional freshness, and bold flavours. Our diverse range is designed to delight a wide audience, delivering both comfort and excitement with every bite. We have an ambitious 5-year growth strategy, focusing on new restaurants, franchise partnerships, and international expansion. As we prepare for our next phase of growth and innovation, we have an incredibly exciting opportunity for aProduct Developer (Restaurants)to join ourFood Team.The role is based inPark Royal with frequent visits in our Restaurants. The Role: Working alongside the Restaurant Senior Product Development Manager (SPDM) and Restaurant Product Development Technologist (PDT), you will support all related product launches from our Central Production Kitchen and location-based restaurant kitchens. This is a hands-on role, responsible for both creating new recipes and enhancing existing ones and training new recipes and processes to CPU and restaurant kitchen teams. You will collaborate closely with internal departments and key suppliers to deliver high-quality products while ensuring food safety, integrity, and legality. You will be involved throughout the full product lifecycle from concept through to launch including planning, recipe development, benchmarking, testing, sample preparation, recipe set-up, training and costings. The role also includes sourcing new ingredients, liaising directly with suppliers alongside procurement colleagues, supporting process teams during trials, and assisting the Restaurant Senior Product Development Manager with presentations. In addition, you will play a key role in the continuous improvement of our products, working with the Central Production and restaurant operations teams to manage projects through the business gate process and driving quality and innovation across the restaurant menus. Key Responsibilities: Product Development Develop new restaurant recipes in line with company strategy, briefs, food vision, nutritional standards, and CPU capabilities with specific focus on restaurant operations restrictions and capabilities. Continuously improve existing recipes and processes to enhance quality, cost efficiency, nutrition, and compliance. You will have a good understanding of our restaurant operations and target development of product according to limitations and capabilities. Support optimisation and growth of the restaurant hot food category through innovation and best practice. Conduct competitor benchmarking, gap analysis, and trend monitoring to identify opportunities. Test new operations equipment, processes, packaging, and hot-hold times to optimise product quality and service. Produce high-quality samples for presentations, photography, tasting sessions, retailer sell-ins, and customer visits. Deliver presentations at gate stages alongside the Senior PDM and Product Development Technologist. Continuously improve existing recipes and processes to enhance quality, cost efficiency, meeting nutrition targets and compliance. Testing new hot hold times to optimise quality, provide records and recommendations. Quality & Compliance Define, write, and maintain recipes, costings, QA specifications, and product attribute documentation. Conduct kitchen-level yield, organoleptic, and shelf-life testing of products, ingredients, and packaging. Validate and sign off raw ingredients and packaging with procurement and supplier assurance. Attend taste panels and positive release tastings, providing feedback and signing off quality prior to launch. Regularly visit restaurants and CPU kitchens to review recipe execution, quality, and consistency, making recommendations for improvement. Troubleshoot issues and lead corrective actions on recipes, ingredients, or processes either directly in CPU or at restaurant kitchen locations. Ensure compliance with all food safety, integrity, and company standards. Operations & Training Lead and deliver training of new recipes and processes to CPU and restaurant kitchen teams. Support trials, pre-production runs, launches, and handovers to ensure seamless scale up from development to operations. Provide post-launch support in site-based restaurant kitchens, ensuring consistent delivery of standards. Work closely with restaurant teams to identify quality improvement opportunities and embed best practices in restaurant kitchens and central sushi production kitchen. Support marketing and promotional activities, ensuring food is represented to brand standards. Support SPDM and Food Director with franchise or company international operations requirements. Supplier & Process Collaboration Prepare ingredient sourcing briefs under guidance of the Senior PDM and liaise with suppliers on specifications and amendments. Support the Senior Product Development Manager with packaging briefs and related documentation. Support procurement and supplier assurance on validation, communication, and corrective action processes. Attend supplier visits, food trawls, and food shows to source innovation and strengthen supplier partnerships. Additional Responsibilities Share responsibility for maintenance and operation of the development kitchen, including cleaning, restocking, and raw material procurement. Attend photography sessions, preparing samples and props supporting marketing team. Support hospitality activities for customers, internal events, and high-profile visitors. Assist the Senior PDM with packaging briefs, sample preparation, and customer-facing sessions. Stay up to date with food trends, competitor activity, and retail market developments. Attend training courses as required to maintain knowledge and skills Our requirements: Previous experience as a Product Developer within the food manufacturing and QSR industry Proven background in short shelf-life chilled products within a manufacturing and QSR environment (essential). Degree in a food-related discipline (e.g., Food Science, Food Technology, Home Economics) preferred. Strong knowledge of food, ingredients, and culinary practices. Awareness of food trends; knowledge of East and Southeast Asian cuisine advantageous but not essential. Passion for great-tasting food. Self-motivated, enthusiastic, and proactive with strong industry awareness. Excellent communication skills, able to interact effectively at all levels. Highly organised and methodical, with the ability to manage multiple projects simultaneously. Strong planning skills with exceptional attention to detail. Comfortable working in a fast-paced, dynamic environment In return we provide: A great working environment Pension scheme Target Bonus Refer A Friend Scheme Free Sushi or hot food (vegan options available) 50% discount in our Branches Employee Assistant Programme Hybrid working model Long Service Awards Wagestream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings Life Assurance Electric Vehicle Scheme through Octopus Cycle To Work Free on-site parking A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox and The opportunity to develop your skills within a growing company. Our people make us who we are. Join a company where youll have the opportunity to work for a growing company and build a real career. COME ROLL WITH US! JBRP1_UKTJ
Solent Group Christchurch, United Kingdom Technical Hybrid Company Description Solent Group work with a diverse portfolio of Retailers and supply bespoke products within various categories, including Health & Beauty, Household Impulse Snacking and Reusable Bags. We are proud to be best-in-class when it comes to own-label product innovation. Our Categories are fast-paced with ever-evolving trends and a host of ground-breaking products coming to market on a regular basis - we add value to retailers by leading and owning each category. Here at Solent we want people to be extraordinary. We pride ourselves on creating and producing amazing products and brands for our Global Customers. You will be joining a company with offices globally across South Africa, Hong Kong, Shanghai, Vietnam, and the UK. Position DIVISION/DEPT: Technical - Foods REPORT TO: Head of Technical - foods LINE MANAGEMENT: Food Technologist LOCATION: Hybrid Christchurch (Minimum 1 day a week in the office) TRAVEL: Regular European and UK overnight travel ( often at short notice) We are seeking a dynamic and experienced Senior Technical Manager to join our team. This is a customer-facing role that requires a strong technical background in food safety and quality, exceptional communication skills, and the ability to build and maintain robust client relationships. The successful candidate will serve as the technical expert for key customers, ensuring product compliance, addressing technical queries, and driving continuous improvement initiatives. Requirements Responsibilities: Customer Relationship Management: Serve as the primary technical contact for key customers, maintaining strong, trust-based relationships. Proactively address customer queries, complaints, and concerns, ensuring swift and effective resolution. Provide technical presentations, reports, and updates tailored to customer requirements. Escort customer visits to manufacturing partners. This will include where necessary attending factory trials, pre-production and product launches. Technical Oversight: Lead product specification reviews and ensure compliance with relevant food safety standards, regulations, and customer codes of practice. Conduct risk assessments and provide guidance on raw materials, allergens, product testing and product labelling. Collaborate with internal teams and manufacturing partners to ensure products meet or exceed customer and regulatory expectations. Drive continuous improvement initiatives in quality and technical processes internally and with the key manufacturing partners. Work closely with NPD, supply chain, and manufacturing partners teams to develop innovative, customer-focused solutions. Deliver Solent sustainability programmes. Auditing and Compliance: Support customer and third-party audits, ensuring readiness and compliance at all times. Support and guide manufacturing partners ensuring readiness and compliance to the customers standards and policies. Oversee and perform regular manufacturing partners audits in monitoring of their compliance to customers own standards and policies. Monitor changes in industry standards and regulations, advising customers, manufacturing partners and internal stakeholders as necessary. Mentor and guide junior members of the technical team. Act as a liaison between customers and manufacturing partners, fostering alignment and shared goals. About you: Proven experience in a senior technical or quality role within the food industry. Strong knowledge of food safety standards (e.g., BRCGS, IFS), customer standards ( M&S, Tesco)and UK/EU food regulations. Demonstrated ability to manage and influence relationships with key customers. Excellent problem-solving skills and the ability to work under pressure. Strong organizational skills with attention to detail and the ability to prioritize effectively. A degree in Food Science, Microbiology, or a related field (or equivalent experience). Please note: This role involves regular tasting/handling of food products, including dairy, nuts and other allergens. Please consider this when applying if you have severe food allergies. Other information What we offer: Competitive salary with annual salary reviews 25 days holiday per annum, increasing to 27 days after 3 years' service and 30 days after 5 years' service Extensive benefits programme including buying additional holiday, medical cash plan, access to mental health support and many other benefits Flexible hours and work from home available to all staff Great learning and development and progression opportunities Yearly bonus structure (based on company targets) Enhanced Maternity and Paternity Leave Generous Company Sick Pay Pension Scheme Contribution Solent social events run by our inhouse Social Team
Dec 13, 2025
Full time
Solent Group Christchurch, United Kingdom Technical Hybrid Company Description Solent Group work with a diverse portfolio of Retailers and supply bespoke products within various categories, including Health & Beauty, Household Impulse Snacking and Reusable Bags. We are proud to be best-in-class when it comes to own-label product innovation. Our Categories are fast-paced with ever-evolving trends and a host of ground-breaking products coming to market on a regular basis - we add value to retailers by leading and owning each category. Here at Solent we want people to be extraordinary. We pride ourselves on creating and producing amazing products and brands for our Global Customers. You will be joining a company with offices globally across South Africa, Hong Kong, Shanghai, Vietnam, and the UK. Position DIVISION/DEPT: Technical - Foods REPORT TO: Head of Technical - foods LINE MANAGEMENT: Food Technologist LOCATION: Hybrid Christchurch (Minimum 1 day a week in the office) TRAVEL: Regular European and UK overnight travel ( often at short notice) We are seeking a dynamic and experienced Senior Technical Manager to join our team. This is a customer-facing role that requires a strong technical background in food safety and quality, exceptional communication skills, and the ability to build and maintain robust client relationships. The successful candidate will serve as the technical expert for key customers, ensuring product compliance, addressing technical queries, and driving continuous improvement initiatives. Requirements Responsibilities: Customer Relationship Management: Serve as the primary technical contact for key customers, maintaining strong, trust-based relationships. Proactively address customer queries, complaints, and concerns, ensuring swift and effective resolution. Provide technical presentations, reports, and updates tailored to customer requirements. Escort customer visits to manufacturing partners. This will include where necessary attending factory trials, pre-production and product launches. Technical Oversight: Lead product specification reviews and ensure compliance with relevant food safety standards, regulations, and customer codes of practice. Conduct risk assessments and provide guidance on raw materials, allergens, product testing and product labelling. Collaborate with internal teams and manufacturing partners to ensure products meet or exceed customer and regulatory expectations. Drive continuous improvement initiatives in quality and technical processes internally and with the key manufacturing partners. Work closely with NPD, supply chain, and manufacturing partners teams to develop innovative, customer-focused solutions. Deliver Solent sustainability programmes. Auditing and Compliance: Support customer and third-party audits, ensuring readiness and compliance at all times. Support and guide manufacturing partners ensuring readiness and compliance to the customers standards and policies. Oversee and perform regular manufacturing partners audits in monitoring of their compliance to customers own standards and policies. Monitor changes in industry standards and regulations, advising customers, manufacturing partners and internal stakeholders as necessary. Mentor and guide junior members of the technical team. Act as a liaison between customers and manufacturing partners, fostering alignment and shared goals. About you: Proven experience in a senior technical or quality role within the food industry. Strong knowledge of food safety standards (e.g., BRCGS, IFS), customer standards ( M&S, Tesco)and UK/EU food regulations. Demonstrated ability to manage and influence relationships with key customers. Excellent problem-solving skills and the ability to work under pressure. Strong organizational skills with attention to detail and the ability to prioritize effectively. A degree in Food Science, Microbiology, or a related field (or equivalent experience). Please note: This role involves regular tasting/handling of food products, including dairy, nuts and other allergens. Please consider this when applying if you have severe food allergies. Other information What we offer: Competitive salary with annual salary reviews 25 days holiday per annum, increasing to 27 days after 3 years' service and 30 days after 5 years' service Extensive benefits programme including buying additional holiday, medical cash plan, access to mental health support and many other benefits Flexible hours and work from home available to all staff Great learning and development and progression opportunities Yearly bonus structure (based on company targets) Enhanced Maternity and Paternity Leave Generous Company Sick Pay Pension Scheme Contribution Solent social events run by our inhouse Social Team
Drive UK Growth Drive UK Growth - you can be based anywhere in the UK. Lead developing client partnerships in a strategic, hands on role. About Our Client Our client is a global leader in equipment lifecycle solutions, helping organisations unlock value from their existing laboratory and processing equipment through refurbishment and resale. With a strong international presence and a reputation for sustainability, they support a wide range of sectors including laboratory, research, and industrial environments. Their approach reduces waste, optimises budgets, and promotes the circular economy making them a trusted partner for organisations looking to maximise asset value. Job Description In this national role, you will be the driving force behind UK growth, managing a large territory and building strong relationships with organisations across life sciences, pharma, biotech, and healthcare. You'll work independently, travel regularly, and deliver commercial success through solution based selling. This role combines strategic business development with hands on execution across the UK market. You will: Develop and execute a UK sourcing strategy for laboratory and processing equipment, aligned with global objectives. Identify and engage organisations across research, industrial, and manufacturing sectors with surplus or idle equipment. Present a compelling value proposition: converting unused assets into cash or trade in credit while supporting sustainability goals. Negotiate purchases and manage the full sourcing cycle, from initial contact through pricing, logistics, and post sale support. Build and maintain strong relationships with decision makers to secure repeat business and long term partnerships. Analyse market trends and competitor activity, providing insights and reports to inform strategy and performance improvement. Collaborate internally with operations, finance, and logistics teams to ensure seamless execution and customer satisfaction. Represent the company at industry events and trade shows, expanding your network and reinforcing brand presence. This is a role for someone who thrives on autonomy, enjoys solution based selling, and wants to make a measurable impact in a dynamic environment. The Successful Applicant A commercially driven business development professional with experience in solution based sales and managing large territories. Proven success in B2B sales, with experience in laboratory or industrial equipment, and an existing network of contacts. Strong prospecting and relationship building skills, with the ability to engage senior decision makers. Experience in solution based selling, with a consultative approach to uncovering client needs. Knowledge of laboratory workflows or equipment categories (analytical instruments, processing systems) is highly desirable. Independent, entrepreneurial mindset, able to manage time and territory effectively. Willingness to travel across the UK; valid driver's license required. What's on Offer Competitive base salary plus commission and car allowance.
Dec 13, 2025
Full time
Drive UK Growth Drive UK Growth - you can be based anywhere in the UK. Lead developing client partnerships in a strategic, hands on role. About Our Client Our client is a global leader in equipment lifecycle solutions, helping organisations unlock value from their existing laboratory and processing equipment through refurbishment and resale. With a strong international presence and a reputation for sustainability, they support a wide range of sectors including laboratory, research, and industrial environments. Their approach reduces waste, optimises budgets, and promotes the circular economy making them a trusted partner for organisations looking to maximise asset value. Job Description In this national role, you will be the driving force behind UK growth, managing a large territory and building strong relationships with organisations across life sciences, pharma, biotech, and healthcare. You'll work independently, travel regularly, and deliver commercial success through solution based selling. This role combines strategic business development with hands on execution across the UK market. You will: Develop and execute a UK sourcing strategy for laboratory and processing equipment, aligned with global objectives. Identify and engage organisations across research, industrial, and manufacturing sectors with surplus or idle equipment. Present a compelling value proposition: converting unused assets into cash or trade in credit while supporting sustainability goals. Negotiate purchases and manage the full sourcing cycle, from initial contact through pricing, logistics, and post sale support. Build and maintain strong relationships with decision makers to secure repeat business and long term partnerships. Analyse market trends and competitor activity, providing insights and reports to inform strategy and performance improvement. Collaborate internally with operations, finance, and logistics teams to ensure seamless execution and customer satisfaction. Represent the company at industry events and trade shows, expanding your network and reinforcing brand presence. This is a role for someone who thrives on autonomy, enjoys solution based selling, and wants to make a measurable impact in a dynamic environment. The Successful Applicant A commercially driven business development professional with experience in solution based sales and managing large territories. Proven success in B2B sales, with experience in laboratory or industrial equipment, and an existing network of contacts. Strong prospecting and relationship building skills, with the ability to engage senior decision makers. Experience in solution based selling, with a consultative approach to uncovering client needs. Knowledge of laboratory workflows or equipment categories (analytical instruments, processing systems) is highly desirable. Independent, entrepreneurial mindset, able to manage time and territory effectively. Willingness to travel across the UK; valid driver's license required. What's on Offer Competitive base salary plus commission and car allowance.
Are you a people-focused leader who loves driving exceptional customer service? Do you enjoy improving processes, leading high-performing teams and working cross-functionally to achieve outstanding customer outcomes? If that sounds like you, this Senior Customer Experience Manager role could be your next move. We're supporting a major manufacturing business based in Portsmouth , supplying customers click apply for full job details
Dec 13, 2025
Full time
Are you a people-focused leader who loves driving exceptional customer service? Do you enjoy improving processes, leading high-performing teams and working cross-functionally to achieve outstanding customer outcomes? If that sounds like you, this Senior Customer Experience Manager role could be your next move. We're supporting a major manufacturing business based in Portsmouth , supplying customers click apply for full job details
Company description: Refresco BV Job description: Do you thrive on transforming businesses and creating lasting impact? At Refresco, were looking for an inspiring Site Continuous Improvement (CI) Manager to join our Plant Leadership Team in Bridgwater. In this senior role, youll lead the charge in shaping a high-performance culture, embedding continuous improvement at every level, and delivering measurable results across safety, quality, cost, and efficiency. If youre ready to influence, innovate, and leave a tangible legacy across a fast-paced, high-volume FMCG site this is the role for you. Site Continuous Improvement Manager Bridgwater, Somerset Senior Plant Leadership Position Shift Pattern: Days Monday Friday, 38 hours Whats in it for you? 15% Annual bonus Family Bupa Healthcare 8% Employer pension contribution, 5% Employee £7000 Car Allowance 4X salary life assurance 28 days holiday plus bank holidays Purchase extra holiday scheme Access to employee benefits platform Cheers (healthcare cover, dental insurance, car scheme, wellbeing activities, financial services, and more) About the Role: As Site CI Manager, you will be the driving force behind the sites continuous improvement strategy, embedding a culture of excellence and performance across all functions. Youll lead high-impact initiatives that deliver tangible business results, coach leaders at all levels, and build a pipeline of improvements that secure the sites long-term success. This is an opportunity to make a real difference transforming processes, inspiring teams, and shaping the future of a major FMCG drinks site. Key Responsibilities: Design, deploy, and govern the site CI strategy, ensuring alignment with business objectives. Act as a senior change agent, embedding CI behaviours and inspiring a culture of continuous improvement across all functions. Sponsor and facilitate cross-functional improvement projects delivering measurable benefits in OEE, yield, waste, labour efficiency, utilities, safety, and service. Build CI capability through coaching and training of PLT, managers, practitioners, and shopfloor teams. Maintain robust CI governance processes to prioritise, track, and deliver projects on time, within budget, and to high quality standards. Own and deliver KPIs relating to CI, including OEE, FTQ, waste, safety, and cost optimisation. Introduce best practice tools, digital solutions, and innovative ways of working through internal and external benchmarking. Develop talent pipelines and coach future leaders to strengthen organisational resilience. Partner with HR and functional leaders to integrate CI into performance management, onboarding, and capability frameworks. Report progress and impact to Group stakeholders, ensuring transparency and alignment with wider business strategy. What Were Looking For: Degree in Engineering, Manufacturing, or Business (or equivalent experience). Certified Lean Six Sigma Black Belt (essential). Proven track record of delivering sustainable CI at a senior level in FMCG, drinks, or food manufacturing. Strong experience in creating measurable improvements in OEE, yield, waste reduction, safety, and cost. Expert knowledge of CI methodologies (Lean, Six Sigma, TPM, Problem Solving, A3, etc.). Strategic thinker with excellent analytical, numerical, and data-driven decision-making skills. Outstanding communication, coaching, and influencing skills across all levels of the business. Resilient, collaborative leader who role-models company values and inspires cultural change. About Refresco: Refresco is the global independent beverage solutions provider for Global, National and Emerging brands, and retailers with production in Europe, North America, and Australia. Refresco offers an extensive range of product and packaging combinations from juices to carbonated soft drinks and mineral waters in carton, PET, Aseptic PET, cans, and glass. Refresco continuously searches for new and alternative ways to improve the quality of its products and packaging combinations in line with consumer and customer demand, environmental responsibilities, and market demand. Our drinks on every table. That's the Refresco vision. Were a global business and currently produce 12 billion litres of soft drinks from 64 manufacturing plants in 12 countries and were only just getting started. Were the proud owners of six drinks manufacturing sites within the UK. Our UK business provides a great place to work for over 1,800 employees, who produce private label soft drinks and fruit juices for all the leading retailers. Whether its packed in cartons, bottles or cans, we ensure that our products are made to the highest quality standards. Our products get where they need to be when they need to get there to meet the needs of our high-profile customers. Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process. Continuous Improvement Manager / CI Manager / FMCG Leadership / Plant Manager / Manufacturing Manager JBRP1_UKTJ
Dec 13, 2025
Full time
Company description: Refresco BV Job description: Do you thrive on transforming businesses and creating lasting impact? At Refresco, were looking for an inspiring Site Continuous Improvement (CI) Manager to join our Plant Leadership Team in Bridgwater. In this senior role, youll lead the charge in shaping a high-performance culture, embedding continuous improvement at every level, and delivering measurable results across safety, quality, cost, and efficiency. If youre ready to influence, innovate, and leave a tangible legacy across a fast-paced, high-volume FMCG site this is the role for you. Site Continuous Improvement Manager Bridgwater, Somerset Senior Plant Leadership Position Shift Pattern: Days Monday Friday, 38 hours Whats in it for you? 15% Annual bonus Family Bupa Healthcare 8% Employer pension contribution, 5% Employee £7000 Car Allowance 4X salary life assurance 28 days holiday plus bank holidays Purchase extra holiday scheme Access to employee benefits platform Cheers (healthcare cover, dental insurance, car scheme, wellbeing activities, financial services, and more) About the Role: As Site CI Manager, you will be the driving force behind the sites continuous improvement strategy, embedding a culture of excellence and performance across all functions. Youll lead high-impact initiatives that deliver tangible business results, coach leaders at all levels, and build a pipeline of improvements that secure the sites long-term success. This is an opportunity to make a real difference transforming processes, inspiring teams, and shaping the future of a major FMCG drinks site. Key Responsibilities: Design, deploy, and govern the site CI strategy, ensuring alignment with business objectives. Act as a senior change agent, embedding CI behaviours and inspiring a culture of continuous improvement across all functions. Sponsor and facilitate cross-functional improvement projects delivering measurable benefits in OEE, yield, waste, labour efficiency, utilities, safety, and service. Build CI capability through coaching and training of PLT, managers, practitioners, and shopfloor teams. Maintain robust CI governance processes to prioritise, track, and deliver projects on time, within budget, and to high quality standards. Own and deliver KPIs relating to CI, including OEE, FTQ, waste, safety, and cost optimisation. Introduce best practice tools, digital solutions, and innovative ways of working through internal and external benchmarking. Develop talent pipelines and coach future leaders to strengthen organisational resilience. Partner with HR and functional leaders to integrate CI into performance management, onboarding, and capability frameworks. Report progress and impact to Group stakeholders, ensuring transparency and alignment with wider business strategy. What Were Looking For: Degree in Engineering, Manufacturing, or Business (or equivalent experience). Certified Lean Six Sigma Black Belt (essential). Proven track record of delivering sustainable CI at a senior level in FMCG, drinks, or food manufacturing. Strong experience in creating measurable improvements in OEE, yield, waste reduction, safety, and cost. Expert knowledge of CI methodologies (Lean, Six Sigma, TPM, Problem Solving, A3, etc.). Strategic thinker with excellent analytical, numerical, and data-driven decision-making skills. Outstanding communication, coaching, and influencing skills across all levels of the business. Resilient, collaborative leader who role-models company values and inspires cultural change. About Refresco: Refresco is the global independent beverage solutions provider for Global, National and Emerging brands, and retailers with production in Europe, North America, and Australia. Refresco offers an extensive range of product and packaging combinations from juices to carbonated soft drinks and mineral waters in carton, PET, Aseptic PET, cans, and glass. Refresco continuously searches for new and alternative ways to improve the quality of its products and packaging combinations in line with consumer and customer demand, environmental responsibilities, and market demand. Our drinks on every table. That's the Refresco vision. Were a global business and currently produce 12 billion litres of soft drinks from 64 manufacturing plants in 12 countries and were only just getting started. Were the proud owners of six drinks manufacturing sites within the UK. Our UK business provides a great place to work for over 1,800 employees, who produce private label soft drinks and fruit juices for all the leading retailers. Whether its packed in cartons, bottles or cans, we ensure that our products are made to the highest quality standards. Our products get where they need to be when they need to get there to meet the needs of our high-profile customers. Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process. Continuous Improvement Manager / CI Manager / FMCG Leadership / Plant Manager / Manufacturing Manager JBRP1_UKTJ
Godiva Ltd is a global leader in the design and manufacture of fire pumps and emergency response equipment, with a proud heritage dating back to 1878. Based in Warwick, UK, and part of the IDEX Corporation, Godiva serves fire and rescue services across the world with innovative, high-performance solutions. With a strong focus on engineering excellence, customer support, and hands on training, Godiva offers a dynamic and purpose driven environment for those passionate about safety, technology, and making a real world impact. We are seeking a highly motivated and experienced Senior Buyer to join our procurement team. This role is ideal for someone who thrives in low volume, high mix environments, where agility, precision, and strategic thinking are key. You will play a pivotal role in driving procurement excellence, mentoring team members, and contributing to the long term success and growth of the department. Key Responsibilities: Run and action MRP messages; responsible for the placement of Purchase Orders Process NCN's and raise debit note with Suppliers Resolve invoice queries and supplier disputes Weekly Management of Supplier open order books foster supplier relationship to ensure timely delivery ensuring JDE is maintained with latest information Serves as system subject matter expert for department Manages the most strategic raw material suppliers for the business (80's parts Items - Pareto categorised) Manage Supplier relationships by conducting weekly meetings with key Suppliers Leads and facilitates the ongoing root cause and corrective action process for part shortages Ability to influence both internal and external key stakeholders Manage Inventory levels to optimise stock turns including leading and facilitating ongoing inventory reviews including safety stock and excess and obsolete inventory Champion continuous improvement initiatives within the procurement function. Provides ongoing support to purchasing team for analysis of inventory and purchasing data Mentor and support buyers, fostering a culture of development and collaboration. Promote a team attitude encouraging communication and sharing of information including cross functionally. Serves on cross functional teams that require purchasing support Develops and maintains department policies, procedures, and playbooks Contribute to strategic planning and succession initiatives within the team. Deputise for the Purchasing Manager as required What we are looking for: Proven experience as a Senior Buyer or similar procurement role. Strong background in low-volume, high-mix manufacturing or operational environments. Excellent negotiation, communication, and supplier management skills. Demonstrated ability to lead and develop others. An experienced professional with a hands-on mentality. Experience in managing phasing in and out of material supply due to new product introductions, product end of life, etc. Strong experience with inventory management best practices including Plan for Every Part methodology and standard Safety Stock calculations Must be able to prioritize and multitask. Use 8020/Pareto approach to assess and prioritize purchasing activities and opportunities Confident in leading teams and projects with demonstrated leadership capabilities Strong experience with 8020 methodology/ Pareto Strategic mindset with a passion for process improvement and team growth. Ambition for career progression and a desire to take on increasing responsibility. A can do attitude A natural problem solver Concise and influential communicator Good knowledge of purchasing systems and processes Strong excel skills Has worked in an environment where supply is driven by forecasting and medium to long term planning Why Join Us? Opportunity to shape the future of the procurement function. Supportive environment for professional development and career advancement. Hybrid working opportunity Working with globalised teams 25 Days holiday + Bank Holidays Salary: £45,000 - £55,000 per annum (depending on experience) This job description is neither exhaustive nor exclusive and may be reviewed in the future depending on operational requirements and staffing levels. Sadly, we are unable to offer visa sponsorship for this position. Applicants must already have the legal right to work in the UK. Job Family: Operations Business Unit: Godiva
Dec 12, 2025
Full time
Godiva Ltd is a global leader in the design and manufacture of fire pumps and emergency response equipment, with a proud heritage dating back to 1878. Based in Warwick, UK, and part of the IDEX Corporation, Godiva serves fire and rescue services across the world with innovative, high-performance solutions. With a strong focus on engineering excellence, customer support, and hands on training, Godiva offers a dynamic and purpose driven environment for those passionate about safety, technology, and making a real world impact. We are seeking a highly motivated and experienced Senior Buyer to join our procurement team. This role is ideal for someone who thrives in low volume, high mix environments, where agility, precision, and strategic thinking are key. You will play a pivotal role in driving procurement excellence, mentoring team members, and contributing to the long term success and growth of the department. Key Responsibilities: Run and action MRP messages; responsible for the placement of Purchase Orders Process NCN's and raise debit note with Suppliers Resolve invoice queries and supplier disputes Weekly Management of Supplier open order books foster supplier relationship to ensure timely delivery ensuring JDE is maintained with latest information Serves as system subject matter expert for department Manages the most strategic raw material suppliers for the business (80's parts Items - Pareto categorised) Manage Supplier relationships by conducting weekly meetings with key Suppliers Leads and facilitates the ongoing root cause and corrective action process for part shortages Ability to influence both internal and external key stakeholders Manage Inventory levels to optimise stock turns including leading and facilitating ongoing inventory reviews including safety stock and excess and obsolete inventory Champion continuous improvement initiatives within the procurement function. Provides ongoing support to purchasing team for analysis of inventory and purchasing data Mentor and support buyers, fostering a culture of development and collaboration. Promote a team attitude encouraging communication and sharing of information including cross functionally. Serves on cross functional teams that require purchasing support Develops and maintains department policies, procedures, and playbooks Contribute to strategic planning and succession initiatives within the team. Deputise for the Purchasing Manager as required What we are looking for: Proven experience as a Senior Buyer or similar procurement role. Strong background in low-volume, high-mix manufacturing or operational environments. Excellent negotiation, communication, and supplier management skills. Demonstrated ability to lead and develop others. An experienced professional with a hands-on mentality. Experience in managing phasing in and out of material supply due to new product introductions, product end of life, etc. Strong experience with inventory management best practices including Plan for Every Part methodology and standard Safety Stock calculations Must be able to prioritize and multitask. Use 8020/Pareto approach to assess and prioritize purchasing activities and opportunities Confident in leading teams and projects with demonstrated leadership capabilities Strong experience with 8020 methodology/ Pareto Strategic mindset with a passion for process improvement and team growth. Ambition for career progression and a desire to take on increasing responsibility. A can do attitude A natural problem solver Concise and influential communicator Good knowledge of purchasing systems and processes Strong excel skills Has worked in an environment where supply is driven by forecasting and medium to long term planning Why Join Us? Opportunity to shape the future of the procurement function. Supportive environment for professional development and career advancement. Hybrid working opportunity Working with globalised teams 25 Days holiday + Bank Holidays Salary: £45,000 - £55,000 per annum (depending on experience) This job description is neither exhaustive nor exclusive and may be reviewed in the future depending on operational requirements and staffing levels. Sadly, we are unable to offer visa sponsorship for this position. Applicants must already have the legal right to work in the UK. Job Family: Operations Business Unit: Godiva
Improve the safety, efficiency, and sustainability of the operations that power the global economy. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: We are looking for an exceptional Senior Product Manager to take a key role within one of our largest and fastest-growing businesses: Video-based Safety. Safety is not just a feature; it is the core platform differentiator and a critical reason why customers choose Samsara. This role is at the cutting edge of Applied AI and Computer Vision, operating at an incredible scale. Your team will be the driving force behind the next generation of our AI-powered features, which leverage trillions of data points from our fleet to proactively identify driving risks, prevent accidents, and save lives. This is a chance to move beyond incremental optimization and ship a product that defines the future of AI in industrial safety. You will own the vision, roadmap, and execution for a major new initiative within the Safety organization. If you are a technical PM motivated by massive ML/CV engineering challenges that have clear, positive societal outcomes, this is your opportunity. To better understand the scale and mission of this team, we encourage you to review the Samsara Cameras product overview here , and watch our SVP of Safety, Johan Land, discuss our AI-powered safety platform here . You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: Define and own the end-to-end product strategy for a major new area within Video-based Safety, acting as the entrepreneurial CEO of your product line. Lead the development cycle of real-time AI/ML models, from ideation and data strategy to model deployment and iteration on connected devices at massive scale. Identify, design, and take to market innovative solutions that drive measurable safety outcomes, working across Design, Engineering, and Go-to-Market teams. Develop a bold, long-term vision for your product area, while consistently maintaining the ability to dive into execution details and unblock complex technical challenges. Champion, role model, and embed Samsara's cultural principles as we scale globally. Minimum requirements for the role: 7+ years of progressive product management experience with a visible history of successfully launching and scaling technically complex products. Prior experience shipping features that rely heavily on Machine Learning, Computer Vision (CV), or large-scale IoT data processing. Strong technical acumen that enables you to establish immediate credibility with engineers; comfortable engaging in technical trade-off discussions regarding model architecture, training, and deployment. A bias-to-action and hands on experience delivering tangible business outcomes in a fast paced, high growth environment. Excellent communication skills, comfortable and effective presenting strategy and results to customers and senior executive leadership. Undergraduate or graduate degree (MS, PhD, or MBA) in Computer Science, Engineering, or a related technical field. An ideal candidate also has: Experience defining the product roadmap for hardware/software integrated systems or SaaS products that manage physical assets. A deep understanding of data quality, labeling pipelines, and MLOps best practices in a production environment. Proven ability to define key performance indicators (KPIs) for ML-driven products and use data science to measure model efficacy and business impact. At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in or ' greenhouse mail.io'. For more information regarding fraudulent employment offers, please visit our blog post here . Samsara's Mission Improve the safety, efficiency, and sustainability of the operations that power the global economy.
Dec 12, 2025
Full time
Improve the safety, efficiency, and sustainability of the operations that power the global economy. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: We are looking for an exceptional Senior Product Manager to take a key role within one of our largest and fastest-growing businesses: Video-based Safety. Safety is not just a feature; it is the core platform differentiator and a critical reason why customers choose Samsara. This role is at the cutting edge of Applied AI and Computer Vision, operating at an incredible scale. Your team will be the driving force behind the next generation of our AI-powered features, which leverage trillions of data points from our fleet to proactively identify driving risks, prevent accidents, and save lives. This is a chance to move beyond incremental optimization and ship a product that defines the future of AI in industrial safety. You will own the vision, roadmap, and execution for a major new initiative within the Safety organization. If you are a technical PM motivated by massive ML/CV engineering challenges that have clear, positive societal outcomes, this is your opportunity. To better understand the scale and mission of this team, we encourage you to review the Samsara Cameras product overview here , and watch our SVP of Safety, Johan Land, discuss our AI-powered safety platform here . You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: Define and own the end-to-end product strategy for a major new area within Video-based Safety, acting as the entrepreneurial CEO of your product line. Lead the development cycle of real-time AI/ML models, from ideation and data strategy to model deployment and iteration on connected devices at massive scale. Identify, design, and take to market innovative solutions that drive measurable safety outcomes, working across Design, Engineering, and Go-to-Market teams. Develop a bold, long-term vision for your product area, while consistently maintaining the ability to dive into execution details and unblock complex technical challenges. Champion, role model, and embed Samsara's cultural principles as we scale globally. Minimum requirements for the role: 7+ years of progressive product management experience with a visible history of successfully launching and scaling technically complex products. Prior experience shipping features that rely heavily on Machine Learning, Computer Vision (CV), or large-scale IoT data processing. Strong technical acumen that enables you to establish immediate credibility with engineers; comfortable engaging in technical trade-off discussions regarding model architecture, training, and deployment. A bias-to-action and hands on experience delivering tangible business outcomes in a fast paced, high growth environment. Excellent communication skills, comfortable and effective presenting strategy and results to customers and senior executive leadership. Undergraduate or graduate degree (MS, PhD, or MBA) in Computer Science, Engineering, or a related technical field. An ideal candidate also has: Experience defining the product roadmap for hardware/software integrated systems or SaaS products that manage physical assets. A deep understanding of data quality, labeling pipelines, and MLOps best practices in a production environment. Proven ability to define key performance indicators (KPIs) for ML-driven products and use data science to measure model efficacy and business impact. At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in or ' greenhouse mail.io'. For more information regarding fraudulent employment offers, please visit our blog post here . Samsara's Mission Improve the safety, efficiency, and sustainability of the operations that power the global economy.
Job Description Product focused Manufacturing Project Manager required within the S PT (Surveillance and Protection Technology) IPT (Integrated Project Team) to take ownership of products within Operations. The role will cover all aspects of Product and Project Management including management of manufacturing hardware to stock, support to securing product funding and input to roadmap governance, contract reviews, Risk Management, Lifecycle Management, Financial Management. Your Impact Key areas of responsibility will include, but not limited to: Manage and plan all manufacturing activities required for successful delivery. Management and identification of product dependency. Product risk and opportunity management. Achievement of product delivery to schedule, cost and quality. Lead the manufacturing input into bid activities for new business. Management of internal and external stakeholders / customers relationships. Internal reporting to IPT Lead and/or Sector VP. Presentation at Sector and Line of Business performance reviews to present product summary status. Ensure adherence to company's Lifecycle Management (LCM) as required and tailored to specific needs. Internal liaison with Capability Managers to help define Product Roadmaps. Liaison with Functional groups to ensure projects are appropriately resourced to achieve successful execution. Accountability for contract and project milestone delivery. What you will bring Demonstrated ability to manage multi-disciplined teams (Including, but not limited to - Engineering, Procurement, Quality, Planning, Manufacturing and Operations). Demonstrated experience with complex programmes, preferably in an Aerospace / Defence industry environment. Demonstrated ability to operate with multiple senior stakeholders. Demonstrated strong Customer relationship skills. Excellent verbal and written communication skills. Demonstrated experience in all aspects of project planning, scheduling, work package management, sub-contract management and cost control. Degree qualified or equivalent, preferably in an Engineering discipline. This is an office based role (3-days a week), using display screen equipment, working full time hours, which can often be in a demanding environment. There will be the requirement to travel in the UK and potentially abroad, which may mean overnight stays. This role will mean working in a challenging environment, often working to tight deadlines. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company funded benefits package that supports your wellbeing, career development, and work life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi days each year. Secure your Future: Benefit from our award winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance: All employees at management level and below are eligible for our bonus scheme. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location GB - Luton - Cap. Green 300 Contract Type Permanent Hybrid Working Hybrid
Dec 12, 2025
Full time
Job Description Product focused Manufacturing Project Manager required within the S PT (Surveillance and Protection Technology) IPT (Integrated Project Team) to take ownership of products within Operations. The role will cover all aspects of Product and Project Management including management of manufacturing hardware to stock, support to securing product funding and input to roadmap governance, contract reviews, Risk Management, Lifecycle Management, Financial Management. Your Impact Key areas of responsibility will include, but not limited to: Manage and plan all manufacturing activities required for successful delivery. Management and identification of product dependency. Product risk and opportunity management. Achievement of product delivery to schedule, cost and quality. Lead the manufacturing input into bid activities for new business. Management of internal and external stakeholders / customers relationships. Internal reporting to IPT Lead and/or Sector VP. Presentation at Sector and Line of Business performance reviews to present product summary status. Ensure adherence to company's Lifecycle Management (LCM) as required and tailored to specific needs. Internal liaison with Capability Managers to help define Product Roadmaps. Liaison with Functional groups to ensure projects are appropriately resourced to achieve successful execution. Accountability for contract and project milestone delivery. What you will bring Demonstrated ability to manage multi-disciplined teams (Including, but not limited to - Engineering, Procurement, Quality, Planning, Manufacturing and Operations). Demonstrated experience with complex programmes, preferably in an Aerospace / Defence industry environment. Demonstrated ability to operate with multiple senior stakeholders. Demonstrated strong Customer relationship skills. Excellent verbal and written communication skills. Demonstrated experience in all aspects of project planning, scheduling, work package management, sub-contract management and cost control. Degree qualified or equivalent, preferably in an Engineering discipline. This is an office based role (3-days a week), using display screen equipment, working full time hours, which can often be in a demanding environment. There will be the requirement to travel in the UK and potentially abroad, which may mean overnight stays. This role will mean working in a challenging environment, often working to tight deadlines. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company funded benefits package that supports your wellbeing, career development, and work life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi days each year. Secure your Future: Benefit from our award winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance: All employees at management level and below are eligible for our bonus scheme. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location GB - Luton - Cap. Green 300 Contract Type Permanent Hybrid Working Hybrid
Role Title: Senior Service Quality Manager Duration: 12 month initial contract Location: Sheffield, Hybrid 3 days per week onsite Rate: up to £460 p/d Umbrella inside IR35 Role purpose / summary Our client is in need of a Service Quality Manager who not only has past experience in Java application production support but has also demonstrated expertise in a wide variety of automation processes to improve efficiency and effectiveness. This is a senior role, where someone who has been an application owner can drive the development teams to improve resilience and reduce incidents. The ideal candidate would also work on shifting left and automating processes, reviewing every incident, and drive the Dev teams to work on preventative and permanent fixes to enhance overall processes. Focus Areas: Mission-critical production support (L1/L2 with L3 coordination) Incident & problem management (RCA, reduction of repeat incidents) Monitoring/Observability (Splunk, AppD, Grafana) SRE/DevOps collaboration (automation, CI/CD, resilience) Regulatory compliance & security in banking environments Team leadership across regions/time zones Must-Have Experience 8-12 years in IT production support/operations for complex, global banking applications Proven in incident management (Major Incident response, triage, SLA management, RCA facilitation) Hands on with monitoring & logging: Splunk, AppDynamics, Grafana Strong in Unix/Linux & Windows, networking basics (TCP/IP, DNS, firewalls), and SQL (Oracle, Postgres; MongoDB nice to have) DevOps exposure: Jenkins/GitLab CI, Git/GitHub, CI/CD pipelines, Ansible Containers & Cloud: Docker, Kubernetes; exposure to AWS/Azure/GCP Comfort with Java application support (log analysis, threads, JVM basics) Compliance mindset: understands data protection, resilience, disaster recovery in banking Nice-to-Have Kafka, Vault/Secrets management, Terraform Experience with ServiceNow/Jira for Incident/Problem/Change Prior work in OBKYC, CIB, or Private Banking onboarding flows Coordinated with SRE/DevOps globally (follow-the-sun model) Onboarding and Know Your Customer (OBKYC) Value Stream The Onboarding and Know Your Customer (OBKYC) Enabler Value Stream has been established to deliver common, group-wide onboarding and KYC capabilities and services. It brings together business, operations and technology colleagues to co design and build solutions to deliver better products and services for our customers. This value stream is intended to deliver towards our Future State Architecture (FSA) and the Digital Acceleration Programme - enabling a consistent approach in how we deliver change across the bank to facilitate improving the experience of our customers, the resilience of our infrastructure, and allow us to embrace innovative technologies. Our global businesses, operations and technology teams work closely together to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply, and securely. We are investing heavily across these domains, and to accelerate achieving our vision, we are seeking an experienced Service Quality Lead to join the Client Services and OBKYC Technology group. The role can be based in Poland or Canada but will work with our teams globally. About Onboarding and Know Your Customer Value Stream OBKYC scope incorporates onboarding products, platforms, and a delivery capability particularly suited to client aligned agile delivery at pace. The products provide our CIB and Private Banking client base with onboarding capabilities to enable a best in class staff and client experience. Solutions are tailored to suit the client's needs, from Treasury depts of large multi nationals to sole traders. The Opportunity: As part of our ongoing growth and transformation journey, we are seeking an experienced Service Quality Lead to join the team. In this role, you will: Incident Management: Monitor, troubleshoot, and resolve production incidents for local and global banking applications in a timely manner to minimize downtime. Provide L1 and L2 support, including initial triage, diagnostics, and resolution, and collaborate with application support teams and vendors for partial L3 support to address complex issues. Global and Regional Coordination: Act as the primary point of contact between local teams in region and global/regional system teams, including SRE and DevOps teams, to ensure seamless incident resolution and system alignment. Coordinate with global teams to manage incidents affecting distributed banking systems, ensuring consistency in processes and standards. Collaboration: Work closely with application support teams to resolve escalated issues and implement fixes for production systems. Engage with the bank's operation resilience project team to align on initiatives for system robustness, disaster recovery, and regulatory compliance. Collaborate with internal IT/tech center staff and external vendors to manage service level agreements (SLAs) and ensure effective incident resolution. Problem Management: Lead post incident root cause analysis (RCA) and coordinate with problem management teams to identify and implement preventive measures. Drive initiatives to reduce recurring incidents and improve system stability. Monitoring and Reporting: Oversee monitoring systems (e.g., Splunk, AppD) to proactively detect issues and analyze performance metrics. Provide regular reports to senior management on system health, incident trends, and SLA adherence. Process Improvement: Enhance support processes, tools, and documentation to improve operational efficiency and response times. Collaborate with SRE and DevOps teams to integrate automation and resilience practices into production support workflows. Compliance and Security: Ensure compliance with region's regulatory requirements (e.g., Cybersecurity Law, data localization) and global banking standards where applicable. Work with security teams to protect sensitive financial data during incident resolution where applicable. Team Leadership: Manage and mentor a team of production support engineers, fostering a culture of collaboration, accountability, and technical excellence. Ensure team readiness for on call support and efficient incident handling. To be successful in the role, you should meet the following requirements: Minimum of 8 years of experience in IT production support. Proven experience supporting complex banking applications in a global banking environment. Proven experience in automating CI/CD pipelines and implementing security practices in a financial services or banking environment. Experience supporting production support teams during incidents, with a focus on rapid resolution and root cause analysis. Familiarity with coordinating with global/regional SRE and DevOps teams in a distributed environment. Experience in L1/L2 support and coordination with application teams/vendors. Technical Skills: Systems: Strong knowledge of Linux/Windows for system administration and troubleshooting. Monitoring Tools: Proficiency in Splunk, AppD, Grafana, or similar for real time system monitoring. Scripting: Basic scripting skills in Bash, Python, or PowerShell for automating support tasks. Database: Familiarity with SQL (e.g., Oracle, Mongo Db) for querying and troubleshooting database issues. Networking: Understanding of TCP/IP, DNS, and firewalls for diagnosing connectivity issues. Incident Management: Experience with Jira, ServiceNow for tracking and resolving incidents. Banking Systems: Knowledge of banking applications and regulatory compliance in region. Primary Skills: Java production support or development experience, Unix Shell Scripting, Ansible, DevOps (Git, Jenkins, CI/CD) Secondary Skills: IKP, HIC Infrastructure, Postgres DB, KAFKA, any cloud exposure and training (GCP, Azure) CI/CD Pipelines: Expertise in Jenkins, GitLab CI, GitHub Actions, or CircleCI for building secure, automated pipelines. Infrastructure as Code: Proficiency in Terraform, CloudFormation, or Ansible for automated infrastructure provisioning. Cloud Platforms: Deep knowledge of AWS, Azure, or GCP for managing secure, scalable infrastructure. Containerization: Experience with Docker, Kubernetes, or Helm for secure containerized deployments. Secrets Management: Familiarity with HashiCorp Vault, AWS Secrets Manager, or similar for secure key management. Programming/Scripting: Strong skills in Python, Bash, or Go for automation and tool development. Communication Skills: Excellent verbal and written communication skills in English to engage with local teams, global/regional SRE and DevOps teams, vendors, and the operation resilience project team. Ability to communicate technical issues clearly to non technical stakeholders, including bank operations and compliance teams. Soft Skills: . click apply for full job details
Dec 12, 2025
Full time
Role Title: Senior Service Quality Manager Duration: 12 month initial contract Location: Sheffield, Hybrid 3 days per week onsite Rate: up to £460 p/d Umbrella inside IR35 Role purpose / summary Our client is in need of a Service Quality Manager who not only has past experience in Java application production support but has also demonstrated expertise in a wide variety of automation processes to improve efficiency and effectiveness. This is a senior role, where someone who has been an application owner can drive the development teams to improve resilience and reduce incidents. The ideal candidate would also work on shifting left and automating processes, reviewing every incident, and drive the Dev teams to work on preventative and permanent fixes to enhance overall processes. Focus Areas: Mission-critical production support (L1/L2 with L3 coordination) Incident & problem management (RCA, reduction of repeat incidents) Monitoring/Observability (Splunk, AppD, Grafana) SRE/DevOps collaboration (automation, CI/CD, resilience) Regulatory compliance & security in banking environments Team leadership across regions/time zones Must-Have Experience 8-12 years in IT production support/operations for complex, global banking applications Proven in incident management (Major Incident response, triage, SLA management, RCA facilitation) Hands on with monitoring & logging: Splunk, AppDynamics, Grafana Strong in Unix/Linux & Windows, networking basics (TCP/IP, DNS, firewalls), and SQL (Oracle, Postgres; MongoDB nice to have) DevOps exposure: Jenkins/GitLab CI, Git/GitHub, CI/CD pipelines, Ansible Containers & Cloud: Docker, Kubernetes; exposure to AWS/Azure/GCP Comfort with Java application support (log analysis, threads, JVM basics) Compliance mindset: understands data protection, resilience, disaster recovery in banking Nice-to-Have Kafka, Vault/Secrets management, Terraform Experience with ServiceNow/Jira for Incident/Problem/Change Prior work in OBKYC, CIB, or Private Banking onboarding flows Coordinated with SRE/DevOps globally (follow-the-sun model) Onboarding and Know Your Customer (OBKYC) Value Stream The Onboarding and Know Your Customer (OBKYC) Enabler Value Stream has been established to deliver common, group-wide onboarding and KYC capabilities and services. It brings together business, operations and technology colleagues to co design and build solutions to deliver better products and services for our customers. This value stream is intended to deliver towards our Future State Architecture (FSA) and the Digital Acceleration Programme - enabling a consistent approach in how we deliver change across the bank to facilitate improving the experience of our customers, the resilience of our infrastructure, and allow us to embrace innovative technologies. Our global businesses, operations and technology teams work closely together to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply, and securely. We are investing heavily across these domains, and to accelerate achieving our vision, we are seeking an experienced Service Quality Lead to join the Client Services and OBKYC Technology group. The role can be based in Poland or Canada but will work with our teams globally. About Onboarding and Know Your Customer Value Stream OBKYC scope incorporates onboarding products, platforms, and a delivery capability particularly suited to client aligned agile delivery at pace. The products provide our CIB and Private Banking client base with onboarding capabilities to enable a best in class staff and client experience. Solutions are tailored to suit the client's needs, from Treasury depts of large multi nationals to sole traders. The Opportunity: As part of our ongoing growth and transformation journey, we are seeking an experienced Service Quality Lead to join the team. In this role, you will: Incident Management: Monitor, troubleshoot, and resolve production incidents for local and global banking applications in a timely manner to minimize downtime. Provide L1 and L2 support, including initial triage, diagnostics, and resolution, and collaborate with application support teams and vendors for partial L3 support to address complex issues. Global and Regional Coordination: Act as the primary point of contact between local teams in region and global/regional system teams, including SRE and DevOps teams, to ensure seamless incident resolution and system alignment. Coordinate with global teams to manage incidents affecting distributed banking systems, ensuring consistency in processes and standards. Collaboration: Work closely with application support teams to resolve escalated issues and implement fixes for production systems. Engage with the bank's operation resilience project team to align on initiatives for system robustness, disaster recovery, and regulatory compliance. Collaborate with internal IT/tech center staff and external vendors to manage service level agreements (SLAs) and ensure effective incident resolution. Problem Management: Lead post incident root cause analysis (RCA) and coordinate with problem management teams to identify and implement preventive measures. Drive initiatives to reduce recurring incidents and improve system stability. Monitoring and Reporting: Oversee monitoring systems (e.g., Splunk, AppD) to proactively detect issues and analyze performance metrics. Provide regular reports to senior management on system health, incident trends, and SLA adherence. Process Improvement: Enhance support processes, tools, and documentation to improve operational efficiency and response times. Collaborate with SRE and DevOps teams to integrate automation and resilience practices into production support workflows. Compliance and Security: Ensure compliance with region's regulatory requirements (e.g., Cybersecurity Law, data localization) and global banking standards where applicable. Work with security teams to protect sensitive financial data during incident resolution where applicable. Team Leadership: Manage and mentor a team of production support engineers, fostering a culture of collaboration, accountability, and technical excellence. Ensure team readiness for on call support and efficient incident handling. To be successful in the role, you should meet the following requirements: Minimum of 8 years of experience in IT production support. Proven experience supporting complex banking applications in a global banking environment. Proven experience in automating CI/CD pipelines and implementing security practices in a financial services or banking environment. Experience supporting production support teams during incidents, with a focus on rapid resolution and root cause analysis. Familiarity with coordinating with global/regional SRE and DevOps teams in a distributed environment. Experience in L1/L2 support and coordination with application teams/vendors. Technical Skills: Systems: Strong knowledge of Linux/Windows for system administration and troubleshooting. Monitoring Tools: Proficiency in Splunk, AppD, Grafana, or similar for real time system monitoring. Scripting: Basic scripting skills in Bash, Python, or PowerShell for automating support tasks. Database: Familiarity with SQL (e.g., Oracle, Mongo Db) for querying and troubleshooting database issues. Networking: Understanding of TCP/IP, DNS, and firewalls for diagnosing connectivity issues. Incident Management: Experience with Jira, ServiceNow for tracking and resolving incidents. Banking Systems: Knowledge of banking applications and regulatory compliance in region. Primary Skills: Java production support or development experience, Unix Shell Scripting, Ansible, DevOps (Git, Jenkins, CI/CD) Secondary Skills: IKP, HIC Infrastructure, Postgres DB, KAFKA, any cloud exposure and training (GCP, Azure) CI/CD Pipelines: Expertise in Jenkins, GitLab CI, GitHub Actions, or CircleCI for building secure, automated pipelines. Infrastructure as Code: Proficiency in Terraform, CloudFormation, or Ansible for automated infrastructure provisioning. Cloud Platforms: Deep knowledge of AWS, Azure, or GCP for managing secure, scalable infrastructure. Containerization: Experience with Docker, Kubernetes, or Helm for secure containerized deployments. Secrets Management: Familiarity with HashiCorp Vault, AWS Secrets Manager, or similar for secure key management. Programming/Scripting: Strong skills in Python, Bash, or Go for automation and tool development. Communication Skills: Excellent verbal and written communication skills in English to engage with local teams, global/regional SRE and DevOps teams, vendors, and the operation resilience project team. Ability to communicate technical issues clearly to non technical stakeholders, including bank operations and compliance teams. Soft Skills: . click apply for full job details
Overview Vacancy No 5426 Job Title Production Manager - Architectural Joinery & Furniture Job Description SRS Recruitment are one of the UK's leading Construction Product Recruiters and our client is a leading manufacturing specialising in Architectural Joinery & Furniture. Due to expansion, they have an excellent opportunity for an experienced and enthusiastic Production Manager. This is a Senior Management role and requires a proven track record in a manufacturing background ideally in bespoke furniture / timber or joinery products. Experience in process improvement, quality control and lean manufacturing would also be highly beneficial. Reporting to: Managing Director As Production Manager you will be responsible for leading, motivating and managing the production team, and will also oversee the whole manufacturing process whilst continually improving and developing. As Production Manager you will be primarily responsible for planning and determining optimal utilisation of the manufacturing team and equipment to meet production goals and objectives. Key Responsibilities - PRODUCTION MANAGER Analyse manufacturing data and identify trends, anomalies and opportunities for improvements Be responsible for all manufacturing processes, driving a safety-first environment ensuring all processes and procedures are adhered to Identify and utilise methods for making production processes more effective and efficient Drive the business forward with the successful implementation of new innovative ideas Ensure that customers, quality, regulatory and internal requirements are met or exceeded Harness a culture within the operation where individuals feel able to challenge the status quo and encourage feedback from all levels Knowledge, Skills & Experience Required as PRODUCTION MANAGER Be conversant with the latest innovative manufacturing techniques, and continually seek and implement new procedures for improved efficiency & quality and to increase productivity Strong analytical skills to determine problems within the production process and take appropriate action A proven track-record of the implementation of policies and procedures to maximise output Excellent organisational skills to plan production schedules and the availability of necessary materials, machinery and equipment Good time management skills to minimise downtime Strong knowledge of Health and Safety Experience of working in a leadership role, ideally in a production / manufacturing environment Manage production resources, including equipment & facilities, order required resources & ensure adequate stock levels Customer focused with sound commercial skills Good IT skills & PC literate Location/Area London Salary Competitive remuneration package, along with benefits and attractive bonus scheme We are constantly seeking candidates within the Construction Material Sales Sector in the following roles: Sales Manager, Account Manager, Business Development Manager, Specification Sales Executive, Specification Sales Manager, Branch Manager, Field Sales, Account Executive, Key Account Manager, Field Sales Executive, Field Sales Representative, National Account Manager, Account Executive, Territory Sales Executive, Area Sales Manager and National Sales Manager. SRS specialise in vacancies within the construction materials industry in the following sectors Builders Merchants, Distribution, Wholesale, Manufacturers, Architects, Specifiers, Contractors, Civil Engineers, Civils Specifiers, Housebuilders, Developers, Local Authorities, Housing Associations, M&E Contractors, M & E Specifiers, Plant and Tool Hire in the product categories of :Brick & Block Sales, Roofing Sales, Kitchens and Bathroom Sales, Plumbing Sales, Aggregates & Concrete Sales, PPE Sales, Boiler Sales, Radiator Sales, Building Control Sales, Drainage Sales, Ventilation and Air Management Sales, Insulation Sales, Door Control Sales, Ironmongery Sales, Plant Hire, Modular Accommodation Sales, Building System Sales, Plastic Window Sales, Plasterboard Sales, Renewable Energy System Sales, Solar Heating Sales, HVAC Sales, Heavy Side Materials, Light Side Materials, Civil Engineering Material Sales, KBB, Groundwork Specialist Sales, SIPS Sales, Timber Sheet and Board Sales, Timber Frame Building Sales and all other construction materials sales.
Dec 12, 2025
Full time
Overview Vacancy No 5426 Job Title Production Manager - Architectural Joinery & Furniture Job Description SRS Recruitment are one of the UK's leading Construction Product Recruiters and our client is a leading manufacturing specialising in Architectural Joinery & Furniture. Due to expansion, they have an excellent opportunity for an experienced and enthusiastic Production Manager. This is a Senior Management role and requires a proven track record in a manufacturing background ideally in bespoke furniture / timber or joinery products. Experience in process improvement, quality control and lean manufacturing would also be highly beneficial. Reporting to: Managing Director As Production Manager you will be responsible for leading, motivating and managing the production team, and will also oversee the whole manufacturing process whilst continually improving and developing. As Production Manager you will be primarily responsible for planning and determining optimal utilisation of the manufacturing team and equipment to meet production goals and objectives. Key Responsibilities - PRODUCTION MANAGER Analyse manufacturing data and identify trends, anomalies and opportunities for improvements Be responsible for all manufacturing processes, driving a safety-first environment ensuring all processes and procedures are adhered to Identify and utilise methods for making production processes more effective and efficient Drive the business forward with the successful implementation of new innovative ideas Ensure that customers, quality, regulatory and internal requirements are met or exceeded Harness a culture within the operation where individuals feel able to challenge the status quo and encourage feedback from all levels Knowledge, Skills & Experience Required as PRODUCTION MANAGER Be conversant with the latest innovative manufacturing techniques, and continually seek and implement new procedures for improved efficiency & quality and to increase productivity Strong analytical skills to determine problems within the production process and take appropriate action A proven track-record of the implementation of policies and procedures to maximise output Excellent organisational skills to plan production schedules and the availability of necessary materials, machinery and equipment Good time management skills to minimise downtime Strong knowledge of Health and Safety Experience of working in a leadership role, ideally in a production / manufacturing environment Manage production resources, including equipment & facilities, order required resources & ensure adequate stock levels Customer focused with sound commercial skills Good IT skills & PC literate Location/Area London Salary Competitive remuneration package, along with benefits and attractive bonus scheme We are constantly seeking candidates within the Construction Material Sales Sector in the following roles: Sales Manager, Account Manager, Business Development Manager, Specification Sales Executive, Specification Sales Manager, Branch Manager, Field Sales, Account Executive, Key Account Manager, Field Sales Executive, Field Sales Representative, National Account Manager, Account Executive, Territory Sales Executive, Area Sales Manager and National Sales Manager. SRS specialise in vacancies within the construction materials industry in the following sectors Builders Merchants, Distribution, Wholesale, Manufacturers, Architects, Specifiers, Contractors, Civil Engineers, Civils Specifiers, Housebuilders, Developers, Local Authorities, Housing Associations, M&E Contractors, M & E Specifiers, Plant and Tool Hire in the product categories of :Brick & Block Sales, Roofing Sales, Kitchens and Bathroom Sales, Plumbing Sales, Aggregates & Concrete Sales, PPE Sales, Boiler Sales, Radiator Sales, Building Control Sales, Drainage Sales, Ventilation and Air Management Sales, Insulation Sales, Door Control Sales, Ironmongery Sales, Plant Hire, Modular Accommodation Sales, Building System Sales, Plastic Window Sales, Plasterboard Sales, Renewable Energy System Sales, Solar Heating Sales, HVAC Sales, Heavy Side Materials, Light Side Materials, Civil Engineering Material Sales, KBB, Groundwork Specialist Sales, SIPS Sales, Timber Sheet and Board Sales, Timber Frame Building Sales and all other construction materials sales.
Job Description Senior Chemical Process Engineer Full-Time / Hybrid Derby, Raynesway We are looking for capable, experienced and proactive individuals to join our growing team and be responsible for leading chemical process engineering packages. These are high-impact roles, ideal for experienced engineers who thrive on technical complexity, process rigour and innovation with purpose. This is an opportunity use your deep experience in chemical engineering to play a part in the Regeneration of the Raynesway Nuclear Licenced Site. This once in a lifetime major infrastructure programme is replacing the current facilities with modern state of the art manufacturing capability. You will be working across multiple projects and lifecycle stages in order to ensure that the areas under your responsibility meet both our engineering and project requirements. You will be able to interact with various stakeholders both internal and external to the business in order to be successful. You will be supported by a community of around 3,000 engineers in the Submarines business with training and development to allow you to build your skills and thrive in-role. The role will be based in Derby but with opportunities for hybrid working. Although experience of working with nuclear facilities is certainly advantageous, we invite applications from those that are interested in redeploying their existing capabilities in a new area. What is most important is having the right approach; you need to be someone who can work with and influence engineers from other disciplines so that chemical engineering is an integral part of the overall engineering solution. What you will be doing Act as 'Intelligent Customer' for chemical engineering aspects of design and construction. These aspects include process design; P&IDs; mass & energy balances; hazard studies; sizing, pressure and flow calculations. Ensure that principles of inherent safety, hierarchy of controls and simplification are embedded into the design. Lead the development of requirements and design options for chemical engineering packages. Provide assurance that requirements have been appropriately incorporated into design and construction. Ensure that chemical engineering within the project is carried out in accordance with required engineering and project processes. Review and acceptance of chemical engineering documentation and drawings produced by the external supply chain. Provide input to the production of engineering processes, plans and strategies. Production of applicable aspects of safety and environmental documentation. Implement engineering controls on chemical process engineering work carried out internally and in the external supply chain. Ensuring that chemical process systems are adequately commissioned and decommissioned. To support the Engineering Manager in ensuring that Suitably Qualified and Experienced Persons (SQEP) both internally and in the external supply chain are performing chemical engineering work. Provide technical authority, mentorship and review input for junior engineers and cross-functional design teams. Who we're looking for: At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. Chemical/Process Engineering degree or similar relevant discipline, although experience and capability will be taken into consideration. Experienced in the design, construction and operation of nuclear and/or conventional facilities and infrastructure within the UK ideally including experience of undertaking and assessing design of facilities. Familiarity with Nuclear Site Licensing Conditions, Safety Assessment Principles (SAPs) and Technical Assessment Guides (TAGs) is advantageous. Experience of working on COMAH or similar high hazard sites. Knowledge of Process Safety tools and techniques Understanding of modern control principles relating to chemical processes Experience and knowledge of nuclear safety case production. Familiarity with applicable regulations, codes and standards. You will also be a Chartered Engineer or hold an affiliate/associate membership of a relevant professional body and be working towards Chartered/Incorporated status. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce To work for the Rolls-Royce Submarines business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national. Job Category Transformation & Operations Posting Date 11 Jul 2025; 00:07 Posting End Date PandoLogic.
Dec 12, 2025
Full time
Job Description Senior Chemical Process Engineer Full-Time / Hybrid Derby, Raynesway We are looking for capable, experienced and proactive individuals to join our growing team and be responsible for leading chemical process engineering packages. These are high-impact roles, ideal for experienced engineers who thrive on technical complexity, process rigour and innovation with purpose. This is an opportunity use your deep experience in chemical engineering to play a part in the Regeneration of the Raynesway Nuclear Licenced Site. This once in a lifetime major infrastructure programme is replacing the current facilities with modern state of the art manufacturing capability. You will be working across multiple projects and lifecycle stages in order to ensure that the areas under your responsibility meet both our engineering and project requirements. You will be able to interact with various stakeholders both internal and external to the business in order to be successful. You will be supported by a community of around 3,000 engineers in the Submarines business with training and development to allow you to build your skills and thrive in-role. The role will be based in Derby but with opportunities for hybrid working. Although experience of working with nuclear facilities is certainly advantageous, we invite applications from those that are interested in redeploying their existing capabilities in a new area. What is most important is having the right approach; you need to be someone who can work with and influence engineers from other disciplines so that chemical engineering is an integral part of the overall engineering solution. What you will be doing Act as 'Intelligent Customer' for chemical engineering aspects of design and construction. These aspects include process design; P&IDs; mass & energy balances; hazard studies; sizing, pressure and flow calculations. Ensure that principles of inherent safety, hierarchy of controls and simplification are embedded into the design. Lead the development of requirements and design options for chemical engineering packages. Provide assurance that requirements have been appropriately incorporated into design and construction. Ensure that chemical engineering within the project is carried out in accordance with required engineering and project processes. Review and acceptance of chemical engineering documentation and drawings produced by the external supply chain. Provide input to the production of engineering processes, plans and strategies. Production of applicable aspects of safety and environmental documentation. Implement engineering controls on chemical process engineering work carried out internally and in the external supply chain. Ensuring that chemical process systems are adequately commissioned and decommissioned. To support the Engineering Manager in ensuring that Suitably Qualified and Experienced Persons (SQEP) both internally and in the external supply chain are performing chemical engineering work. Provide technical authority, mentorship and review input for junior engineers and cross-functional design teams. Who we're looking for: At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. Chemical/Process Engineering degree or similar relevant discipline, although experience and capability will be taken into consideration. Experienced in the design, construction and operation of nuclear and/or conventional facilities and infrastructure within the UK ideally including experience of undertaking and assessing design of facilities. Familiarity with Nuclear Site Licensing Conditions, Safety Assessment Principles (SAPs) and Technical Assessment Guides (TAGs) is advantageous. Experience of working on COMAH or similar high hazard sites. Knowledge of Process Safety tools and techniques Understanding of modern control principles relating to chemical processes Experience and knowledge of nuclear safety case production. Familiarity with applicable regulations, codes and standards. You will also be a Chartered Engineer or hold an affiliate/associate membership of a relevant professional body and be working towards Chartered/Incorporated status. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce To work for the Rolls-Royce Submarines business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national. Job Category Transformation & Operations Posting Date 11 Jul 2025; 00:07 Posting End Date PandoLogic.
Senior Sales Manager - (Rail Signage & Platform Infrastructure Products Flexible Remote, Hybrid or On-Site in West London Attractive basic salary, car allowance, generous bonus & benefits Our client is a pioneering technology, advanced design and manufacturing company that has been established for over 50 years. They are the market leader in the provision of specialist solutions for all modes of passenger transport and the UKs leading manufacturer of Signs, Digital Signs and Platform Furniture Infrastructure products for the Rail, Light Rail, Underground and Tram networks. The business is well positioned for future growth, boasting award winning products which are made in Britain, high profile customers and has a number of competitive advantages within their chosen markets. A new, exciting opportunity has been created for an ambitious Senior Sales / Business Development Manager to lead on the growth of this division and take responsibility for identifying, developing, negotiating and closing profitable business opportunities with new and existing customer relationships within the Rail sector. Working closely with the Sales Director, you will be responsible for building relationships and driving sales within Train Operating Companies, Rail Contractors, Rail and Transport Consultants, the strategic Passenger Transport Executive bodies and related partners. You will also play a key and highly influential role as part of a wider multi-disciplinary team of highly skilled and experienced managers and directors, including contracts, project management, finance, bid specialists, installation & maintenance experts. The Role Take the lead in driving sales, ensuring that the division is a responsive one; be pro-active in identifying, pursuing and closing business opportunities Develop client account plans and devise winning opportunity strategies Drive development and expansion, participate in the preparation of bids, contracts and proposals for prospective new business Own the customer relationship and maintain this through effective account management Be the customer contact - follow up promptly on all inbound leads and enquiries Understand user needs and technical requirements; develop awareness of our design &manufacturing capabilities, other services and funding solutions Identify and develop opportunities within existing contracts / strategic customers Manage all aspects of & increase the sales pipeline to hit targets and agreed margins Provide input into the development of sales forecasts & annual plans as required Analyse the market and competition, gather intelligence and identify latest research trends Establish sales and innovative marketing initiatives to leverage competitive advantage Provide input into the development of sales forecasts & annual plans as required Attend trade shows and relevant industry conferences/events as required Manage internal and external stakeholders Maintain list of prospects, ensure the CRM system is up to date and compliant Collaborate and cross sell opportunities for the benefit of the entire company The Person A proven track record of success in a senior sales or business development role , preferably with a strong understanding of the routes to market for winning business within the UK rail sector infrastructure market (Rail, Light Rail, Underground and the Tram networks) Possesses an In depth understanding of rail signage, and platform infrastructure products, such as digital signage, wayfinding, information displays, ticketing machines, walkways, passenger seating, waiting shelters & canopies, cycle storage etc A technically credible sales professional with experience of architectural metalwork / on-street furniture products outside of the rail sector, or possibly within a wider engineering / sheet metal fabrication environment would be considered if strong evidence can be provided to support the ambition, personal qualities and commercial acumen required to succeed in a responsive team based environment Experience in providing off the shelf and bespoke customer specific solutions Able to understand an Engineering, Procurement, Construction (EPC) led sales process, customer requirements, specifications and industry standards Understands the tender and the procurement process for the UK rail sector, including engagement with strategic Passenger Transport Executive bodies and related partners etc, Train Operating Companies, Rail Contractors, Rail & Transport Consultants. Able to build relationships, drive sales and understanding the processes for successful engagement with main construction contractors, sub-contractors, specialist consultants, local government, passenger transport executives and related partners Experience across the sales cycle including managing, developing a pipeline and deal closing Strong commercial / financial skills, able to produce regular sales forecasts, reports & updates - keep colleagues informed and ensure that the customer remains on board Preferred Skills Strong sales traits:- tenacity, competitiveness, persuasiveness, and interpersonal skills Task-oriented mindset, focused on winning new business and achieving sales targets. Strong team player with high ethical standards and a reputation for integrity among clients Excellent communication, human relations skills and client service abilities Self-motivated & able to work with a high degree of autonomy Strong communication, negotiation and persuasion skills A strategic thinker with well-developed analytical skills and forecasting ability Responsive to the needs of customers and in providing a high-quality service Strong presentation skills and be able to enhance reputation in front of customers Effective time management, organisational, influencing and prioritisation skills Results orientated, can work independently with a strong sense of urgency A natural flair for developing relationships with customers & stakeholders Highly IT Literate - MS Office, CRM& Video Calling Full UK driving license willingness and ability to travel within the UK as required JBRP1_UKTJ
Dec 12, 2025
Full time
Senior Sales Manager - (Rail Signage & Platform Infrastructure Products Flexible Remote, Hybrid or On-Site in West London Attractive basic salary, car allowance, generous bonus & benefits Our client is a pioneering technology, advanced design and manufacturing company that has been established for over 50 years. They are the market leader in the provision of specialist solutions for all modes of passenger transport and the UKs leading manufacturer of Signs, Digital Signs and Platform Furniture Infrastructure products for the Rail, Light Rail, Underground and Tram networks. The business is well positioned for future growth, boasting award winning products which are made in Britain, high profile customers and has a number of competitive advantages within their chosen markets. A new, exciting opportunity has been created for an ambitious Senior Sales / Business Development Manager to lead on the growth of this division and take responsibility for identifying, developing, negotiating and closing profitable business opportunities with new and existing customer relationships within the Rail sector. Working closely with the Sales Director, you will be responsible for building relationships and driving sales within Train Operating Companies, Rail Contractors, Rail and Transport Consultants, the strategic Passenger Transport Executive bodies and related partners. You will also play a key and highly influential role as part of a wider multi-disciplinary team of highly skilled and experienced managers and directors, including contracts, project management, finance, bid specialists, installation & maintenance experts. The Role Take the lead in driving sales, ensuring that the division is a responsive one; be pro-active in identifying, pursuing and closing business opportunities Develop client account plans and devise winning opportunity strategies Drive development and expansion, participate in the preparation of bids, contracts and proposals for prospective new business Own the customer relationship and maintain this through effective account management Be the customer contact - follow up promptly on all inbound leads and enquiries Understand user needs and technical requirements; develop awareness of our design &manufacturing capabilities, other services and funding solutions Identify and develop opportunities within existing contracts / strategic customers Manage all aspects of & increase the sales pipeline to hit targets and agreed margins Provide input into the development of sales forecasts & annual plans as required Analyse the market and competition, gather intelligence and identify latest research trends Establish sales and innovative marketing initiatives to leverage competitive advantage Provide input into the development of sales forecasts & annual plans as required Attend trade shows and relevant industry conferences/events as required Manage internal and external stakeholders Maintain list of prospects, ensure the CRM system is up to date and compliant Collaborate and cross sell opportunities for the benefit of the entire company The Person A proven track record of success in a senior sales or business development role , preferably with a strong understanding of the routes to market for winning business within the UK rail sector infrastructure market (Rail, Light Rail, Underground and the Tram networks) Possesses an In depth understanding of rail signage, and platform infrastructure products, such as digital signage, wayfinding, information displays, ticketing machines, walkways, passenger seating, waiting shelters & canopies, cycle storage etc A technically credible sales professional with experience of architectural metalwork / on-street furniture products outside of the rail sector, or possibly within a wider engineering / sheet metal fabrication environment would be considered if strong evidence can be provided to support the ambition, personal qualities and commercial acumen required to succeed in a responsive team based environment Experience in providing off the shelf and bespoke customer specific solutions Able to understand an Engineering, Procurement, Construction (EPC) led sales process, customer requirements, specifications and industry standards Understands the tender and the procurement process for the UK rail sector, including engagement with strategic Passenger Transport Executive bodies and related partners etc, Train Operating Companies, Rail Contractors, Rail & Transport Consultants. Able to build relationships, drive sales and understanding the processes for successful engagement with main construction contractors, sub-contractors, specialist consultants, local government, passenger transport executives and related partners Experience across the sales cycle including managing, developing a pipeline and deal closing Strong commercial / financial skills, able to produce regular sales forecasts, reports & updates - keep colleagues informed and ensure that the customer remains on board Preferred Skills Strong sales traits:- tenacity, competitiveness, persuasiveness, and interpersonal skills Task-oriented mindset, focused on winning new business and achieving sales targets. Strong team player with high ethical standards and a reputation for integrity among clients Excellent communication, human relations skills and client service abilities Self-motivated & able to work with a high degree of autonomy Strong communication, negotiation and persuasion skills A strategic thinker with well-developed analytical skills and forecasting ability Responsive to the needs of customers and in providing a high-quality service Strong presentation skills and be able to enhance reputation in front of customers Effective time management, organisational, influencing and prioritisation skills Results orientated, can work independently with a strong sense of urgency A natural flair for developing relationships with customers & stakeholders Highly IT Literate - MS Office, CRM& Video Calling Full UK driving license willingness and ability to travel within the UK as required JBRP1_UKTJ
Job Description Job Title: Software Engineer - Submarines Working Pattern: Full time (Days) Working location: Derby (Onsite) We have an exciting opportunity for a Software Engineer to help develop tools that support the design and manufacture of nuclear powerplants for the Royal Navy. You will build in-house web applications that help scientists and engineers work more efficiently and make better decisions. In this role, you will specify, design, test, and validate software components, and deliver high-quality code and documentation on time. You will break down designs, create tests, and ensure the software meets all requirements Our backend uses Python with scientific libraries (NumPy, SciPy, Polars), and our frontend uses React. Experience with these is helpful but not required. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer: We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. What you will be doing: With this exciting opportunity you will get a chance to be involved with the following: Developing web applications for the upload, processing, and visualisation of complex manufacturing datasets. Aggregating data to aid product manufacture, helping to reduce risk, time and cost in our products. Modernising our processes and methods, acting as an ambassador for software and digital methods. As a senior software engineer you will seek to mentor and upskill junior colleagues, through maintaining technical development, guiding process compliance, and supporting wellbeing. Who we're looking for: At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles. To be successful in this role you will need to meet the following criteria: Demonstrable long-term experience of software development in a commercial environment. Preferably in fields with a focus on compliance (Financial services, medical, engineering, etc). A numerate, degree level, education (Computer Science, Mathematics, Physics, Engineering) or equivalent experience. Committed to developing high quality code that is interpretable, documented and tested. Taking responsibility to steer the governance and continuous improvement of these processes. With the support of the product owner, you will be keen to work with a range of customers from operations and engineering to elicit requirements and translate them to traceable code. Designing and architecting solutions for long term stability and maintainability. Have a delivery focussed mindset, able to make decisions that make best compromises between complexity and shipping value. This includes at the tech stack level. Experience of automation in the context of software development and deployment lifecycle. Demonstrable leadership attributes. This need not be a direct team leader or managerial role, but the behaviours and values commensurate with a senior position Have interests in topics beyond the typical scope of web application development, we are particularly keen to hear from applicants with interests in statistics, optimisation, and mathematics (Desirable). Experience of working during change or transformation. Building relationship within complex organisations and using this to influence outcomes (Desirable). We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce To work for Rolls-Royce Submarines, you need to hold a Security Check (SC) clearance without any caveats to that clearance. Rolls-Royce will support the application for Security Clearance if you don't currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets, you must hold a UK nationality. Any dual nationals will require additional scrutiny and background checks prior to commencing work with RRSL. Closing date: 16/01/2026 As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided. Job Category Software Systems Posting Date 10 Dec 2025; 00:12 Posting End Date 16 Jan 2026PandoLogic.
Dec 12, 2025
Full time
Job Description Job Title: Software Engineer - Submarines Working Pattern: Full time (Days) Working location: Derby (Onsite) We have an exciting opportunity for a Software Engineer to help develop tools that support the design and manufacture of nuclear powerplants for the Royal Navy. You will build in-house web applications that help scientists and engineers work more efficiently and make better decisions. In this role, you will specify, design, test, and validate software components, and deliver high-quality code and documentation on time. You will break down designs, create tests, and ensure the software meets all requirements Our backend uses Python with scientific libraries (NumPy, SciPy, Polars), and our frontend uses React. Experience with these is helpful but not required. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer: We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. What you will be doing: With this exciting opportunity you will get a chance to be involved with the following: Developing web applications for the upload, processing, and visualisation of complex manufacturing datasets. Aggregating data to aid product manufacture, helping to reduce risk, time and cost in our products. Modernising our processes and methods, acting as an ambassador for software and digital methods. As a senior software engineer you will seek to mentor and upskill junior colleagues, through maintaining technical development, guiding process compliance, and supporting wellbeing. Who we're looking for: At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles. To be successful in this role you will need to meet the following criteria: Demonstrable long-term experience of software development in a commercial environment. Preferably in fields with a focus on compliance (Financial services, medical, engineering, etc). A numerate, degree level, education (Computer Science, Mathematics, Physics, Engineering) or equivalent experience. Committed to developing high quality code that is interpretable, documented and tested. Taking responsibility to steer the governance and continuous improvement of these processes. With the support of the product owner, you will be keen to work with a range of customers from operations and engineering to elicit requirements and translate them to traceable code. Designing and architecting solutions for long term stability and maintainability. Have a delivery focussed mindset, able to make decisions that make best compromises between complexity and shipping value. This includes at the tech stack level. Experience of automation in the context of software development and deployment lifecycle. Demonstrable leadership attributes. This need not be a direct team leader or managerial role, but the behaviours and values commensurate with a senior position Have interests in topics beyond the typical scope of web application development, we are particularly keen to hear from applicants with interests in statistics, optimisation, and mathematics (Desirable). Experience of working during change or transformation. Building relationship within complex organisations and using this to influence outcomes (Desirable). We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce To work for Rolls-Royce Submarines, you need to hold a Security Check (SC) clearance without any caveats to that clearance. Rolls-Royce will support the application for Security Clearance if you don't currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets, you must hold a UK nationality. Any dual nationals will require additional scrutiny and background checks prior to commencing work with RRSL. Closing date: 16/01/2026 As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided. Job Category Software Systems Posting Date 10 Dec 2025; 00:12 Posting End Date 16 Jan 2026PandoLogic.
Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fuelled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. An awesome opportunity has arisen for a German speaking, Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers in various industries. About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise level organisation Professional fluency in German and English Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast paced, dynamic environment Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries How you will spend your time: Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry specific playbooks, collateral, and case studies At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: In house Culinary Crew serving up daily breakfast, lunch and snacks Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global off site Table tennis, board games, gym sessions, book club, and pet friendly offices. We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Dec 11, 2025
Full time
Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fuelled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. An awesome opportunity has arisen for a German speaking, Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers in various industries. About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise level organisation Professional fluency in German and English Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast paced, dynamic environment Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries How you will spend your time: Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry specific playbooks, collateral, and case studies At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: In house Culinary Crew serving up daily breakfast, lunch and snacks Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global off site Table tennis, board games, gym sessions, book club, and pet friendly offices. We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Role Title: Senior Service Quality Manager Duration: 12 month initial contract Location: Sheffield, Hybrid 3 days per week onsite Rate: up to £460 p/d Umbrella inside IR35 Role purpose / summary Our client is in need of a Service Quality Manager who not only has past experience in Java application production support but has also demonstrated expertise in a wide variety of automation processes to improve efficiency and effectiveness. This is a senior role, where someone who has been an application owner can drive the development teams to improve resilience and reduce incidents. The ideal candidate would also work on shifting left and automating processes, reviewing every incident, and drive the Dev teams to work on preventative and permanent fixes to enhance overall processes. Focus Areas: Mission-critical production support (L1/L2 with L3 coordination) Incident & problem management (RCA, reduction of repeat incidents) Monitoring/Observability (Splunk, AppD, Grafana) SRE/DevOps collaboration (automation, CI/CD, resilience) Regulatory compliance & security in banking environments Team leadership across regions/time zones Must-Have Experience 8-12 years in IT production support/operations for complex, global banking applications Proven in incident management (Major Incident response, triage, SLA management, RCA facilitation) Hands-on with monitoring & logging: Splunk, AppDynamics, Grafana Strong in Unix/Linux & Windows, networking basics (TCP/IP, DNS, firewalls), and SQL (Oracle, Postgres; MongoDB nice-to-have) DevOps exposure: Jenkins/GitLab CI, Git/GitHub, CI/CD pipelines, Ansible Containers & Cloud: Docker, Kubernetes; exposure to AWS/Azure/GCP Comfort with Java application support (log analysis, threads, JVM basics) Compliance mindset: understands data protection, resilience, disaster recovery in banking Nice-to-Have Kafka, Vault/Secrets management, Terraform Experience with ServiceNow/Jira for Incident/Problem/Change Prior work in OBKYC, CIB, or Private Banking onboarding flows Coordinated with SRE/DevOps globally (follow-the-sun model) Onboarding and Know Your Customer (OBKYC) Value Stream The Onboarding and Know Your Customer (OBKYC) Enabler Value Stream has been established to deliver common, group-wide onboarding and KYC capabilities and services. It brings together business, operations and technology colleagues to co-design and build solutions to deliver better products and services for our customers. This value stream is intended to deliver towards our Future State Architecture (FSA) and the Digital Acceleration Programme - enabling a consistent approach in how we deliver change across the bank to facilitate improving the experience of our customers, the resilience of our infrastructure, and allow us to embrace innovative technologies. Our global businesses, operations and technology teams work closely together to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply, and securely. We are investing heavily across these domains, and to accelerate achieving our vision, we are seeking an experienced Service Quality Lead to join the Client Services and OBKYC Technology group. The role can be based in Poland or Canada but will work with our teams globally. About Onboarding and Know Your Customer Value Stream OBKYC scope incorporates onboarding products, platforms, and a delivery capability particularly suited to client-aligned agile delivery at pace. The products provide our CIB and Private Banking client base with onboarding capabilities to enable a best-in-class staff and client experience. Solutions are tailored to suit the client's needs, from Treasury depts of large multi-nationals to sole traders. The Opportunity: As part of our ongoing growth and transformation journey, we are seeking an experienced Service Quality Lead to join the team. In this role, you will: Incident Management: Monitor, troubleshoot, and resolve production incidents for local and global banking applications in a timely manner to minimize downtime. Provide L1 and L2 support, including initial triage, diagnostics, and resolution, and collaborate with application support teams and vendors for partial L3 support to address complex issues. Global and Regional Coordination: Act as the primary point of contact between local teams in region and global/regional system teams, including SRE and DevOps teams, to ensure seamless incident resolution and system alignment. Coordinate with global teams to manage incidents affecting distributed banking systems, ensuring consistency in processes and standards. Collaboration: Work closely with application support teams to resolve escalated issues and implement fixes for production systems. Engage with the bank's operation resilience project team to align on initiatives for system robustness, disaster recovery, and regulatory compliance. Collaborate with internal IT/tech center staff and external vendors to manage service-level agreements (SLAs) and ensure effective incident resolution. Problem Management: Lead post-incident root cause analysis (RCA) and coordinate with problem management teams to identify and implement preventive measures. Drive initiatives to reduce recurring incidents and improve system stability. Monitoring and Reporting: Oversee monitoring systems (e.g., Splunk, AppD) to proactively detect issues and analyze performance metrics. Provide regular reports to senior management on system health, incident trends, and SLA adherence. Process Improvement: Enhance support processes, tools, and documentation to improve operational efficiency and response times. Collaborate with SRE and DevOps teams to integrate automation and resilience practices into production support workflows. Compliance and Security: Ensure compliance with region's regulatory requirements (e.g., Cybersecurity Law, data localization) and global banking standards where applicable. Work with security teams to protect sensitive financial data during incident resolution where applicable. Team Leadership: Manage and mentor a team of production support engineers, fostering a culture of collaboration, accountability, and technical excellence. Ensure team readiness for on-call support and efficient incident handling. To be successful in the role, you should meet the following requirements: Minimum of 8 years of experience in IT production support. Proven experience supporting complex banking applications in a global banking environment. Proven experience in automating CI/CD pipelines and implementing security practices in a financial services or banking environment. Experience supporting production support teams during incidents, with a focus on rapid resolution and root cause analysis. Familiarity with coordinating with global/regional SRE and DevOps teams in a distributed environment. Experience in L1/L2 support and coordination with application teams/vendors. Technical Skills: Systems: Strong knowledge of Linux/Windows for system administration and troubleshooting. Monitoring Tools: Proficiency in Splunk, AppD, Grafana, or similar for real-time system monitoring. Scripting: Basic scripting skills in Bash, Python, or PowerShell for automating support tasks. Database: Familiarity with SQL (e.g., Oracle, Mongo Db) for querying and troubleshooting database issues. Networking: Understanding of TCP/IP, DNS, and firewalls for diagnosing connectivity issues. Incident Management: Experience with Jira, ServiceNow for tracking and resolving incidents. Banking Systems: Knowledge of banking applications and regulatory compliance in region. Primary Skills: Java production support or development experience, Unix Shell Scripting, Ansible, DevOps (Git, Jenkins, CI/CD) Secondary Skills: IKP, HIC Infrastructure, Postgres DB, KAFKA, any cloud exposure and training (GCP, Azure) CI/CD Pipelines: Expertise in Jenkins, GitLab CI, GitHub Actions, or CircleCI for building secure, automated pipelines. Infrastructure as Code: Proficiency in Terraform, CloudFormation, or Ansible for automated infrastructure provisioning. Cloud Platforms: Deep knowledge of AWS, Azure, or GCP for managing secure, scalable infrastructure. Containerization: Experience with Docker, Kubernetes, or Helm for secure containerized deployments. Secrets Management: Familiarity with HashiCorp Vault, AWS Secrets Manager, or similar for secure key management. Programming/Scripting: Strong skills in Python, Bash, or Go for automation and tool development. Communication Skills: Excellent verbal and written communication skills in English to engage with local teams, global/regional SRE and DevOps teams, vendors, and the operation resilience project team. Ability to communicate technical issues clearly to non-technical stakeholders, including bank operations and compliance teams. Soft Skills: . click apply for full job details
Dec 11, 2025
Full time
Role Title: Senior Service Quality Manager Duration: 12 month initial contract Location: Sheffield, Hybrid 3 days per week onsite Rate: up to £460 p/d Umbrella inside IR35 Role purpose / summary Our client is in need of a Service Quality Manager who not only has past experience in Java application production support but has also demonstrated expertise in a wide variety of automation processes to improve efficiency and effectiveness. This is a senior role, where someone who has been an application owner can drive the development teams to improve resilience and reduce incidents. The ideal candidate would also work on shifting left and automating processes, reviewing every incident, and drive the Dev teams to work on preventative and permanent fixes to enhance overall processes. Focus Areas: Mission-critical production support (L1/L2 with L3 coordination) Incident & problem management (RCA, reduction of repeat incidents) Monitoring/Observability (Splunk, AppD, Grafana) SRE/DevOps collaboration (automation, CI/CD, resilience) Regulatory compliance & security in banking environments Team leadership across regions/time zones Must-Have Experience 8-12 years in IT production support/operations for complex, global banking applications Proven in incident management (Major Incident response, triage, SLA management, RCA facilitation) Hands-on with monitoring & logging: Splunk, AppDynamics, Grafana Strong in Unix/Linux & Windows, networking basics (TCP/IP, DNS, firewalls), and SQL (Oracle, Postgres; MongoDB nice-to-have) DevOps exposure: Jenkins/GitLab CI, Git/GitHub, CI/CD pipelines, Ansible Containers & Cloud: Docker, Kubernetes; exposure to AWS/Azure/GCP Comfort with Java application support (log analysis, threads, JVM basics) Compliance mindset: understands data protection, resilience, disaster recovery in banking Nice-to-Have Kafka, Vault/Secrets management, Terraform Experience with ServiceNow/Jira for Incident/Problem/Change Prior work in OBKYC, CIB, or Private Banking onboarding flows Coordinated with SRE/DevOps globally (follow-the-sun model) Onboarding and Know Your Customer (OBKYC) Value Stream The Onboarding and Know Your Customer (OBKYC) Enabler Value Stream has been established to deliver common, group-wide onboarding and KYC capabilities and services. It brings together business, operations and technology colleagues to co-design and build solutions to deliver better products and services for our customers. This value stream is intended to deliver towards our Future State Architecture (FSA) and the Digital Acceleration Programme - enabling a consistent approach in how we deliver change across the bank to facilitate improving the experience of our customers, the resilience of our infrastructure, and allow us to embrace innovative technologies. Our global businesses, operations and technology teams work closely together to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply, and securely. We are investing heavily across these domains, and to accelerate achieving our vision, we are seeking an experienced Service Quality Lead to join the Client Services and OBKYC Technology group. The role can be based in Poland or Canada but will work with our teams globally. About Onboarding and Know Your Customer Value Stream OBKYC scope incorporates onboarding products, platforms, and a delivery capability particularly suited to client-aligned agile delivery at pace. The products provide our CIB and Private Banking client base with onboarding capabilities to enable a best-in-class staff and client experience. Solutions are tailored to suit the client's needs, from Treasury depts of large multi-nationals to sole traders. The Opportunity: As part of our ongoing growth and transformation journey, we are seeking an experienced Service Quality Lead to join the team. In this role, you will: Incident Management: Monitor, troubleshoot, and resolve production incidents for local and global banking applications in a timely manner to minimize downtime. Provide L1 and L2 support, including initial triage, diagnostics, and resolution, and collaborate with application support teams and vendors for partial L3 support to address complex issues. Global and Regional Coordination: Act as the primary point of contact between local teams in region and global/regional system teams, including SRE and DevOps teams, to ensure seamless incident resolution and system alignment. Coordinate with global teams to manage incidents affecting distributed banking systems, ensuring consistency in processes and standards. Collaboration: Work closely with application support teams to resolve escalated issues and implement fixes for production systems. Engage with the bank's operation resilience project team to align on initiatives for system robustness, disaster recovery, and regulatory compliance. Collaborate with internal IT/tech center staff and external vendors to manage service-level agreements (SLAs) and ensure effective incident resolution. Problem Management: Lead post-incident root cause analysis (RCA) and coordinate with problem management teams to identify and implement preventive measures. Drive initiatives to reduce recurring incidents and improve system stability. Monitoring and Reporting: Oversee monitoring systems (e.g., Splunk, AppD) to proactively detect issues and analyze performance metrics. Provide regular reports to senior management on system health, incident trends, and SLA adherence. Process Improvement: Enhance support processes, tools, and documentation to improve operational efficiency and response times. Collaborate with SRE and DevOps teams to integrate automation and resilience practices into production support workflows. Compliance and Security: Ensure compliance with region's regulatory requirements (e.g., Cybersecurity Law, data localization) and global banking standards where applicable. Work with security teams to protect sensitive financial data during incident resolution where applicable. Team Leadership: Manage and mentor a team of production support engineers, fostering a culture of collaboration, accountability, and technical excellence. Ensure team readiness for on-call support and efficient incident handling. To be successful in the role, you should meet the following requirements: Minimum of 8 years of experience in IT production support. Proven experience supporting complex banking applications in a global banking environment. Proven experience in automating CI/CD pipelines and implementing security practices in a financial services or banking environment. Experience supporting production support teams during incidents, with a focus on rapid resolution and root cause analysis. Familiarity with coordinating with global/regional SRE and DevOps teams in a distributed environment. Experience in L1/L2 support and coordination with application teams/vendors. Technical Skills: Systems: Strong knowledge of Linux/Windows for system administration and troubleshooting. Monitoring Tools: Proficiency in Splunk, AppD, Grafana, or similar for real-time system monitoring. Scripting: Basic scripting skills in Bash, Python, or PowerShell for automating support tasks. Database: Familiarity with SQL (e.g., Oracle, Mongo Db) for querying and troubleshooting database issues. Networking: Understanding of TCP/IP, DNS, and firewalls for diagnosing connectivity issues. Incident Management: Experience with Jira, ServiceNow for tracking and resolving incidents. Banking Systems: Knowledge of banking applications and regulatory compliance in region. Primary Skills: Java production support or development experience, Unix Shell Scripting, Ansible, DevOps (Git, Jenkins, CI/CD) Secondary Skills: IKP, HIC Infrastructure, Postgres DB, KAFKA, any cloud exposure and training (GCP, Azure) CI/CD Pipelines: Expertise in Jenkins, GitLab CI, GitHub Actions, or CircleCI for building secure, automated pipelines. Infrastructure as Code: Proficiency in Terraform, CloudFormation, or Ansible for automated infrastructure provisioning. Cloud Platforms: Deep knowledge of AWS, Azure, or GCP for managing secure, scalable infrastructure. Containerization: Experience with Docker, Kubernetes, or Helm for secure containerized deployments. Secrets Management: Familiarity with HashiCorp Vault, AWS Secrets Manager, or similar for secure key management. Programming/Scripting: Strong skills in Python, Bash, or Go for automation and tool development. Communication Skills: Excellent verbal and written communication skills in English to engage with local teams, global/regional SRE and DevOps teams, vendors, and the operation resilience project team. Ability to communicate technical issues clearly to non-technical stakeholders, including bank operations and compliance teams. Soft Skills: . click apply for full job details
Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fuelled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact without the big tech ick. If that excites you more than it scares you, you'll fit right in. An awesome opportunity has arisen for a German speaking, Senior Customer Success Manager to join our teamh3> You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers in various industries. About you 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation Professional fluency in German and English Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast-paced, dynamic environment Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries How you will spend your time Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry-specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry-specific playbooks, collateral, and case studies At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary Flexible working arrangements - we encourage you to create the best work blend while working from your home and the local SafetyCulture office Access to professional and personal training and development opportunities - Hackathons, Workshops, Lunch & Learns We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies You'll also receive other perks such as: Wellbeing initiatives such as subsidised fitness programmes, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global off site We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you.
Dec 11, 2025
Full time
Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fuelled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact without the big tech ick. If that excites you more than it scares you, you'll fit right in. An awesome opportunity has arisen for a German speaking, Senior Customer Success Manager to join our teamh3> You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers in various industries. About you 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation Professional fluency in German and English Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast-paced, dynamic environment Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries How you will spend your time Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry-specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry-specific playbooks, collateral, and case studies At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary Flexible working arrangements - we encourage you to create the best work blend while working from your home and the local SafetyCulture office Access to professional and personal training and development opportunities - Hackathons, Workshops, Lunch & Learns We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies You'll also receive other perks such as: Wellbeing initiatives such as subsidised fitness programmes, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global off site We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you.
Improve the safety, efficiency, and sustainability of the operations that power the global economy. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: We are looking for an exceptional Senior Product Manager to take a key role within one of our largest and fastest-growing businesses: Video-based Safety. Safety is not just a feature; it is the core platform differentiator and a critical reason why customers choose Samsara. This role is at the cutting edge of Applied AI and Computer Vision, operating at an incredible scale. Your team will be the driving force behind the next generation of our AI-powered features, which leverage trillions of data points from our fleet to proactively identify driving risks, prevent accidents, and save lives. This is a chance to move beyond incremental optimization and ship a product that defines the future of AI in industrial safety. You will own the vision, roadmap, and execution for a major new initiative within the Safety organization. If you are a technical PM motivated by massive ML/CV engineering challenges that have clear, positive societal outcomes, this is your opportunity. To better understand the scale and mission of this team, we encourage you to review the Samsara Cameras product overview here , and watch our SVP of Safety, Johan Land, discuss our AI-powered safety platform here . You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: Define and own the end-to-end product strategy for a major new area within Video-based Safety, acting as the entrepreneurial CEO of your product line. Lead the development cycle of real-time AI/ML models, from ideation and data strategy to model deployment and iteration on connected devices at massive scale. Identify, design, and take to market innovative solutions that drive measurable safety outcomes, working across Design, Engineering, and Go-to-Market teams. Develop a bold, long-term vision for your product area, while consistently maintaining the ability to dive into execution details and unblock complex technical challenges. Champion, role model, and embed Samsara's cultural principles as we scale globally. Minimum requirements for the role: 7+ years of progressive product management experience with a visible history of successfully launching and scaling technically complex products. Prior experience shipping features that rely heavily on Machine Learning, Computer Vision (CV), or large-scale IoT data processing. Strong technical acumen that enables you to establish immediate credibility with engineers; comfortable engaging in technical trade-off discussions regarding model architecture, training, and deployment. A bias-to-action and hands-on experience delivering tangible business outcomes in a fast-paced, high-growth environment. Excellent communication skills, comfortable and effective presenting strategy and results to customers and senior executive leadership. Undergraduate or graduate degree (MS, PhD, or MBA) in Computer Science, Engineering, or a related technical field. An ideal candidate also has: Experience defining the product roadmap for hardware/software integrated systems or SaaS products that manage physical assets. A deep understanding of data quality, labeling pipelines, and MLOps best practices in a production environment. Proven ability to define key performance indicators (KPIs) for ML-driven products and use data science to measure model efficacy and business impact. At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in or . For more information regarding fraudulent employment offers, please visit our blog post here . Samsara's Mission Improve the safety, efficiency, and sustainability of the operations that power the global economy.
Dec 11, 2025
Full time
Improve the safety, efficiency, and sustainability of the operations that power the global economy. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: We are looking for an exceptional Senior Product Manager to take a key role within one of our largest and fastest-growing businesses: Video-based Safety. Safety is not just a feature; it is the core platform differentiator and a critical reason why customers choose Samsara. This role is at the cutting edge of Applied AI and Computer Vision, operating at an incredible scale. Your team will be the driving force behind the next generation of our AI-powered features, which leverage trillions of data points from our fleet to proactively identify driving risks, prevent accidents, and save lives. This is a chance to move beyond incremental optimization and ship a product that defines the future of AI in industrial safety. You will own the vision, roadmap, and execution for a major new initiative within the Safety organization. If you are a technical PM motivated by massive ML/CV engineering challenges that have clear, positive societal outcomes, this is your opportunity. To better understand the scale and mission of this team, we encourage you to review the Samsara Cameras product overview here , and watch our SVP of Safety, Johan Land, discuss our AI-powered safety platform here . You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: Define and own the end-to-end product strategy for a major new area within Video-based Safety, acting as the entrepreneurial CEO of your product line. Lead the development cycle of real-time AI/ML models, from ideation and data strategy to model deployment and iteration on connected devices at massive scale. Identify, design, and take to market innovative solutions that drive measurable safety outcomes, working across Design, Engineering, and Go-to-Market teams. Develop a bold, long-term vision for your product area, while consistently maintaining the ability to dive into execution details and unblock complex technical challenges. Champion, role model, and embed Samsara's cultural principles as we scale globally. Minimum requirements for the role: 7+ years of progressive product management experience with a visible history of successfully launching and scaling technically complex products. Prior experience shipping features that rely heavily on Machine Learning, Computer Vision (CV), or large-scale IoT data processing. Strong technical acumen that enables you to establish immediate credibility with engineers; comfortable engaging in technical trade-off discussions regarding model architecture, training, and deployment. A bias-to-action and hands-on experience delivering tangible business outcomes in a fast-paced, high-growth environment. Excellent communication skills, comfortable and effective presenting strategy and results to customers and senior executive leadership. Undergraduate or graduate degree (MS, PhD, or MBA) in Computer Science, Engineering, or a related technical field. An ideal candidate also has: Experience defining the product roadmap for hardware/software integrated systems or SaaS products that manage physical assets. A deep understanding of data quality, labeling pipelines, and MLOps best practices in a production environment. Proven ability to define key performance indicators (KPIs) for ML-driven products and use data science to measure model efficacy and business impact. At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in or . For more information regarding fraudulent employment offers, please visit our blog post here . Samsara's Mission Improve the safety, efficiency, and sustainability of the operations that power the global economy.
Express Recruitment are excited to be working on behalf of a global manufacturer with a rich heritage of over 75 years. Due to continued growth throughout their organisation, our client is looking to recruit a Head of Technical Projects to oversee all aspects of their technical projects/programmes for their MoD customers. This includes taking ownership of budgets, KPI control, quality & compliance control as well identifying opportunities to mitigate risks of contractual penalties and maximise on efficiency of programmes. Due to the demanding nature of this role, the successful candidate will be required to travel to MoD sites throughout the UK, as well as overseas to visit their parent manufacturing plants and long serving suppliers. As a result, a full UK driving licence and British passport is essential! In return, you will receive a generous starting salary of up to £65k, depending on experience. Other benefits include flexible working, sick pay, healthcare scheme, 33 days holiday (including bank holidays) access to benefits and discount programme, annual bonus, salary sacrifice car scheme plus much more! Oversee day to day management of programme activities and contractual obligations Liaising frequently with cross functional department leads to ensure contractual customer requirements are being met throughout the project lifecycle Oversee the compliance and accuracy of all technical proposals and tenders Identify and forecast potential problems before they arise to mitigate risks of incurring contractual penalties Work closely with the UK and overseas manufacturing plants to ensure quality assurance and health & safety requirements are being upheld Produce detailed programme update, risk management and compliance reports and present findings to the CEO Lead and understand the companies' QMS (Quality Management System) Manage programme budgets and identify further cost saving opportunities Take ownership for efficiently line managing the MoD Programmes Manager and Head of Technical to maximise visibility and collaboration Be on hand to delegate project tasks and schedule priority tasks for wider programme support team Skills & Experience Degree/HND in Mechanical/Manufacturing Engineering highly desirable Experience working for the MoD or with MoD customers a distinct advantage Experience in a light manufacturing environment Previous manufacturing experience of high precision components Ability to manage major stakeholders at a senior management level Previous experience in contract and risk mitigation management Happy to travel overseas on occasions throughout the year, as well as regular UK travel when required Ability resolve complex problems in a professional and efficient manner Current holder of a UK driving licence and British passport essential About Express Recruitment Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, "exceeding expectations every time" of over 267,000 candidates. Vacancy Summary Hours: 37 Hours Per Week, Monday to Friday Job Type: Full Time, Permanent Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
Dec 11, 2025
Full time
Express Recruitment are excited to be working on behalf of a global manufacturer with a rich heritage of over 75 years. Due to continued growth throughout their organisation, our client is looking to recruit a Head of Technical Projects to oversee all aspects of their technical projects/programmes for their MoD customers. This includes taking ownership of budgets, KPI control, quality & compliance control as well identifying opportunities to mitigate risks of contractual penalties and maximise on efficiency of programmes. Due to the demanding nature of this role, the successful candidate will be required to travel to MoD sites throughout the UK, as well as overseas to visit their parent manufacturing plants and long serving suppliers. As a result, a full UK driving licence and British passport is essential! In return, you will receive a generous starting salary of up to £65k, depending on experience. Other benefits include flexible working, sick pay, healthcare scheme, 33 days holiday (including bank holidays) access to benefits and discount programme, annual bonus, salary sacrifice car scheme plus much more! Oversee day to day management of programme activities and contractual obligations Liaising frequently with cross functional department leads to ensure contractual customer requirements are being met throughout the project lifecycle Oversee the compliance and accuracy of all technical proposals and tenders Identify and forecast potential problems before they arise to mitigate risks of incurring contractual penalties Work closely with the UK and overseas manufacturing plants to ensure quality assurance and health & safety requirements are being upheld Produce detailed programme update, risk management and compliance reports and present findings to the CEO Lead and understand the companies' QMS (Quality Management System) Manage programme budgets and identify further cost saving opportunities Take ownership for efficiently line managing the MoD Programmes Manager and Head of Technical to maximise visibility and collaboration Be on hand to delegate project tasks and schedule priority tasks for wider programme support team Skills & Experience Degree/HND in Mechanical/Manufacturing Engineering highly desirable Experience working for the MoD or with MoD customers a distinct advantage Experience in a light manufacturing environment Previous manufacturing experience of high precision components Ability to manage major stakeholders at a senior management level Previous experience in contract and risk mitigation management Happy to travel overseas on occasions throughout the year, as well as regular UK travel when required Ability resolve complex problems in a professional and efficient manner Current holder of a UK driving licence and British passport essential About Express Recruitment Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, "exceeding expectations every time" of over 267,000 candidates. Vacancy Summary Hours: 37 Hours Per Week, Monday to Friday Job Type: Full Time, Permanent Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. An awesome opportunity has arisen for a Manufacturing focused, Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing customers in the Manufacturing industry. About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise level organisation Deep industry experience in the Manufacturing industry Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast paced, dynamic environment How you will spend your time: Serve as a strategic partner to a curated portfolio of customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry specific playbooks, collateral, and case studies At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global offsite Table tennis, board games, gym sessions, book club, and pet friendly offices. We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Dec 11, 2025
Full time
Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. An awesome opportunity has arisen for a Manufacturing focused, Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing customers in the Manufacturing industry. About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise level organisation Deep industry experience in the Manufacturing industry Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast paced, dynamic environment How you will spend your time: Serve as a strategic partner to a curated portfolio of customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry specific playbooks, collateral, and case studies At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global offsite Table tennis, board games, gym sessions, book club, and pet friendly offices. We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
