At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognised certifications Regular and frequent promotion opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer-to-peer appreciation as well as from manager to employees Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities We are on the hunt for a skilled ServiceNow Technical Consultant to join our team, responsible for delivering expert configuration, maintenance, and strategic guidance on the ServiceNow platform. As a ServiceNow Technical Consultant, you will serve as a trusted advisor, driving successful implementations and fostering strong client relationships. Join our team and contribute to the success of our ServiceNow implementations. If you're passionate about helping organizations maximize their IT service management capabilities, we'd love to hear from you. Responsibilities Lead the development of a tailored ServiceNow strategy, considering value versus effort and aligning with ITIL processes Prepare cost-benefit models and contribute to solution design, including effort estimation and costing Configure and maintain ServiceNow modules, focusing on IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management Deliver training and support to clients, ensuring a smooth transition to the ServiceNow platform Collaborate with internal teams and external partners to coordinate deployment of ServiceNow solutions Required education None Preferred education Bachelor's Degree Required technical and professional expertise Extensive experience in ServiceNow development, configuration, and customization Proven track record in implementing ServiceNow processes and best practices Strong technical expertise in ServiceNow platform features, including ITOM, ITSM, IRM, or HRSD Excellent communication, leadership, and interpersonal skills to effectively engage with clients and internal teams Ability to work independently and manage multiple projects concurrently As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance. Preferred technical and professional experience Knowledge of web technologies (XML, HTML, Web Services) and technical components (LDAP, VPN, SSL) Experience with Agile and Scrum methodologies Familiarity with DevOps practices and tools Understanding of cloud platforms (AWS, Azure, Google Cloud) ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Job Title ServiceNow Consulant Job ID 58050 City / Township / Village State / Province Country United Kingdom Work arrangement Hybrid Area of work Consulting Employment type Regular Position type Professional Up to 80% or 4 days a week (home on weekends - based on project requirements) Company Shift General (daytime) Is this role a commissionable/sales incentive based position?
Dec 12, 2025
Full time
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognised certifications Regular and frequent promotion opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer-to-peer appreciation as well as from manager to employees Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities We are on the hunt for a skilled ServiceNow Technical Consultant to join our team, responsible for delivering expert configuration, maintenance, and strategic guidance on the ServiceNow platform. As a ServiceNow Technical Consultant, you will serve as a trusted advisor, driving successful implementations and fostering strong client relationships. Join our team and contribute to the success of our ServiceNow implementations. If you're passionate about helping organizations maximize their IT service management capabilities, we'd love to hear from you. Responsibilities Lead the development of a tailored ServiceNow strategy, considering value versus effort and aligning with ITIL processes Prepare cost-benefit models and contribute to solution design, including effort estimation and costing Configure and maintain ServiceNow modules, focusing on IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management Deliver training and support to clients, ensuring a smooth transition to the ServiceNow platform Collaborate with internal teams and external partners to coordinate deployment of ServiceNow solutions Required education None Preferred education Bachelor's Degree Required technical and professional expertise Extensive experience in ServiceNow development, configuration, and customization Proven track record in implementing ServiceNow processes and best practices Strong technical expertise in ServiceNow platform features, including ITOM, ITSM, IRM, or HRSD Excellent communication, leadership, and interpersonal skills to effectively engage with clients and internal teams Ability to work independently and manage multiple projects concurrently As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance. Preferred technical and professional experience Knowledge of web technologies (XML, HTML, Web Services) and technical components (LDAP, VPN, SSL) Experience with Agile and Scrum methodologies Familiarity with DevOps practices and tools Understanding of cloud platforms (AWS, Azure, Google Cloud) ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Job Title ServiceNow Consulant Job ID 58050 City / Township / Village State / Province Country United Kingdom Work arrangement Hybrid Area of work Consulting Employment type Regular Position type Professional Up to 80% or 4 days a week (home on weekends - based on project requirements) Company Shift General (daytime) Is this role a commissionable/sales incentive based position?
About the role We're looking for a collaborative, hands on leader to partner with our Chief Operating Officer in scaling Syntasso's Customer Success organisation. This is a foundational role where you'll shape how we engage customers, deliver value, and connect Sales, Product and Engineering through a consistent customer success framework. In this role, you will Facilitate distributed collaboration by running remote workshops, retrospectives, and technical sessions that keep teams aligned and focused on outcomes. Lead and facilitate Proof of Value (PoV) engagements, guiding teams through structured discovery, learning, and decision making while modelling Agile and XP practices that improve how platforms are designed and delivered. Guide customers through their Kratix journey, helping them build better, faster, safer platforms using modern Lean and Agile approaches. Evolve and scale the Customer Success function, building repeatable processes, runbooks, and engagement models informed by Lean systems of work such as Kanban and the Toyota Production System. Bridge Sales, Product and Support, ensuring customer insights and feedback continuously shape both our product and our culture. About You Skilled in facilitating remote and in person sessions from discovery workshops and retrospectives to complex technical or product decisions. Comfortable leading client engagements, guiding delivery teams, and mentoring engineers or product managers. Experienced in Agile and Lean environments, with hands on familiarity with XP, Kanban, and Toyota Production principles. Strong at defining and prioritising product features, balancing business value, user needs, and technical context. A confident communicator and coach, able to teach others and nurture high performing, collaborative teams. Deep understanding of Lean Startup principles and how to apply validated learning in delivery teams. What It's Like to Work at Syntasso Working at Syntasso means joining a close knitted, highly collaborative team that loves to learn together. We value curiosity, openness, and craftsmanship - and we give each other the space to explore new ideas while always keeping our users in mind. You'll find us pairing on problems, running regular learning sessions, and sharing ideas that often spark new improvements for Kratix or contributions back to the open source ecosystem we care about so deeply. You'll also be learning from experienced leaders who've built and scaled successful platform engineering businesses before. Our leadership team - including the founders of Kratix, and former senior leaders from organisations such as VMware and Pivotal - are deeply involved in day to day engineering and community work. They're hands on mentors who believe in empowering every team member to make an impact. We're also human. We look out for one another, we respect each other's time, and we believe balance and wellbeing are part of doing great work. Our 35 hour week and hybrid model mean you can collaborate closely while still having space for deep focus and life outside of work. Interview Process We know interviews can feel daunting, so we've designed a process that's thoughtful, inclusive, and transparent - giving you space to show your strengths and learn more about us along the way. Introduction conversation: You'll start with an informal chat with a Co Founder and VP of Engineering, Chris. This is a chance for us to learn more about your background, approach to customer success, and what draws you to Syntasso. Experience deep dive: Next, you'll meet our COO, Paula, for a deeper discussion about your experience building or scaling customer facing functions. We'll talk about how you've approached customer outcomes, stakeholder management, and cross functional collaboration. Practical session: You'll then take part in a short, realistic exercise focused on running a Proof of Value or designing a simple customer success framework. We're interested in your thinking and approach, not a polished presentation. Final conversation: You'll wrap up with one of our founders for a values and culture discussion. This is as much about shared purpose and alignment as it is about experience. Our aim is to make every stage respectful, engaging, and meaningful - ensuring you leave each conversation with a clear sense of who we are, how we work, and the impact you could have here.
Dec 12, 2025
Full time
About the role We're looking for a collaborative, hands on leader to partner with our Chief Operating Officer in scaling Syntasso's Customer Success organisation. This is a foundational role where you'll shape how we engage customers, deliver value, and connect Sales, Product and Engineering through a consistent customer success framework. In this role, you will Facilitate distributed collaboration by running remote workshops, retrospectives, and technical sessions that keep teams aligned and focused on outcomes. Lead and facilitate Proof of Value (PoV) engagements, guiding teams through structured discovery, learning, and decision making while modelling Agile and XP practices that improve how platforms are designed and delivered. Guide customers through their Kratix journey, helping them build better, faster, safer platforms using modern Lean and Agile approaches. Evolve and scale the Customer Success function, building repeatable processes, runbooks, and engagement models informed by Lean systems of work such as Kanban and the Toyota Production System. Bridge Sales, Product and Support, ensuring customer insights and feedback continuously shape both our product and our culture. About You Skilled in facilitating remote and in person sessions from discovery workshops and retrospectives to complex technical or product decisions. Comfortable leading client engagements, guiding delivery teams, and mentoring engineers or product managers. Experienced in Agile and Lean environments, with hands on familiarity with XP, Kanban, and Toyota Production principles. Strong at defining and prioritising product features, balancing business value, user needs, and technical context. A confident communicator and coach, able to teach others and nurture high performing, collaborative teams. Deep understanding of Lean Startup principles and how to apply validated learning in delivery teams. What It's Like to Work at Syntasso Working at Syntasso means joining a close knitted, highly collaborative team that loves to learn together. We value curiosity, openness, and craftsmanship - and we give each other the space to explore new ideas while always keeping our users in mind. You'll find us pairing on problems, running regular learning sessions, and sharing ideas that often spark new improvements for Kratix or contributions back to the open source ecosystem we care about so deeply. You'll also be learning from experienced leaders who've built and scaled successful platform engineering businesses before. Our leadership team - including the founders of Kratix, and former senior leaders from organisations such as VMware and Pivotal - are deeply involved in day to day engineering and community work. They're hands on mentors who believe in empowering every team member to make an impact. We're also human. We look out for one another, we respect each other's time, and we believe balance and wellbeing are part of doing great work. Our 35 hour week and hybrid model mean you can collaborate closely while still having space for deep focus and life outside of work. Interview Process We know interviews can feel daunting, so we've designed a process that's thoughtful, inclusive, and transparent - giving you space to show your strengths and learn more about us along the way. Introduction conversation: You'll start with an informal chat with a Co Founder and VP of Engineering, Chris. This is a chance for us to learn more about your background, approach to customer success, and what draws you to Syntasso. Experience deep dive: Next, you'll meet our COO, Paula, for a deeper discussion about your experience building or scaling customer facing functions. We'll talk about how you've approached customer outcomes, stakeholder management, and cross functional collaboration. Practical session: You'll then take part in a short, realistic exercise focused on running a Proof of Value or designing a simple customer success framework. We're interested in your thinking and approach, not a polished presentation. Final conversation: You'll wrap up with one of our founders for a values and culture discussion. This is as much about shared purpose and alignment as it is about experience. Our aim is to make every stage respectful, engaging, and meaningful - ensuring you leave each conversation with a clear sense of who we are, how we work, and the impact you could have here.
Senior Customer Success Manager Job Description Who We Want: The Senior Customer Success Manager (CSM) owns the post-sale client experience across onboarding, adoption, relationship management, retention, and cross-functional delivery. This role combines high-level client relationship building with operational oversight and project coordination. The ideal candidate will be a confident communicator, trusted advisor, and proactive problem-solver, with the ability to align customer outcomes with Blink's platform capabilities while ensuring smooth project execution across teams. This role is both strategic and hands-on. You will collaborate closely with customers, attend in-person meetings when needed, and work cross-functionally with Blink teams (Product, Solutions, Support, Growth, Delivery, Tech, and Professional Services) to ensure customer success at every stage of their journey. Reports To: VP of Client Services (VP, CS) Department: Client Services / Delivery Key Responsibilities: Customer Onboarding & Implementation Lead onboarding for new customers, including platform configuration, user setup, and process alignment Continuously validate client goals and evolving priorities, flagging any conflicting information early and collaborating with internal teams to align and act quickly Deliver customized training and enablement for different user groups (admins, managers, end users) Act as the bridge between the client and Blink technical teams to support integrations and data alignment Build onboarding plans, kickoff agendas, and manage cadence with the client Account Management & Relationship Building Serve as the primary day-to-day contact for assigned clients after handoff from Sales. Manage a portfolio of clients with accountability for satisfaction, renewal, and expansion Maintain strong stakeholder relationships through regular meetings, check-ins, and reviews Stay attuned to client goals and evolving priorities, capturing insights and feedback to inform continuous improvement and uncover new avenues for partnership or expansion Ensure alignment of client objectives with Blink platform outcomes Project Management of Client Delivery Oversee execution of client-specific projects tied to onboarding, implementations, and event delivery Coordinate cross-functional teams (Client Implementation, Technical Project Managers, Event Ops, Professional Services) without directly managing technical sprints Track project milestones, deliverables, risks, and proactively propose resolutions to stay on target Align client-driven requirements with Blink's methodology and validate feasibility. Support day-of-execution coordination, aligning with Event Ops, Tech Support, and Delivery teams Customer Advocacy & Engagement Monitor account health, usage patterns, and engagement metrics to address risks early Represent the client voice internally, influencing product enhancements and roadmap priorities Identify and support cross-sell and upsell opportunities by aligning needs with Blink solutions Capture and present post-event client debriefs, feedback, and upsell opportunities Internal Collaboration & Communication Document client requirements, workflows, and feedback for internal teamsAlign with Account Executives, Directors, and Implementation teams during SOW, delivery, and closeout stages Share best practices and contribute to scalable customer success processes Coordinate with the Delivery and Professional Services teams on staffing, methodology, and quality control Qualifications: 7+ years of experience in Customer Success, Account Management, or Implementation in a SaaS or tech-enabled services environment Experience managing the full post-sale lifecycle, from onboarding through renewal Comfortable balancing strategic relationship management and tactical project coordination Strong project management skills, including milestone tracking, client-facing communication, and documentation Bachelor's degree in Business, Communications, Information Systems, or related field. Ability to travel occasionally for client meetings and events Preferred Qualifications: Experience with B2B SaaS implementations and cross-functional delivery teams Familiarity with customer success metrics (NPS, CSAT, adoption rate, time-to-value) Prior experience in high-growth or startup organizations Exposure to Salesforce, Intercom, Looker, or similar platforms
Dec 11, 2025
Full time
Senior Customer Success Manager Job Description Who We Want: The Senior Customer Success Manager (CSM) owns the post-sale client experience across onboarding, adoption, relationship management, retention, and cross-functional delivery. This role combines high-level client relationship building with operational oversight and project coordination. The ideal candidate will be a confident communicator, trusted advisor, and proactive problem-solver, with the ability to align customer outcomes with Blink's platform capabilities while ensuring smooth project execution across teams. This role is both strategic and hands-on. You will collaborate closely with customers, attend in-person meetings when needed, and work cross-functionally with Blink teams (Product, Solutions, Support, Growth, Delivery, Tech, and Professional Services) to ensure customer success at every stage of their journey. Reports To: VP of Client Services (VP, CS) Department: Client Services / Delivery Key Responsibilities: Customer Onboarding & Implementation Lead onboarding for new customers, including platform configuration, user setup, and process alignment Continuously validate client goals and evolving priorities, flagging any conflicting information early and collaborating with internal teams to align and act quickly Deliver customized training and enablement for different user groups (admins, managers, end users) Act as the bridge between the client and Blink technical teams to support integrations and data alignment Build onboarding plans, kickoff agendas, and manage cadence with the client Account Management & Relationship Building Serve as the primary day-to-day contact for assigned clients after handoff from Sales. Manage a portfolio of clients with accountability for satisfaction, renewal, and expansion Maintain strong stakeholder relationships through regular meetings, check-ins, and reviews Stay attuned to client goals and evolving priorities, capturing insights and feedback to inform continuous improvement and uncover new avenues for partnership or expansion Ensure alignment of client objectives with Blink platform outcomes Project Management of Client Delivery Oversee execution of client-specific projects tied to onboarding, implementations, and event delivery Coordinate cross-functional teams (Client Implementation, Technical Project Managers, Event Ops, Professional Services) without directly managing technical sprints Track project milestones, deliverables, risks, and proactively propose resolutions to stay on target Align client-driven requirements with Blink's methodology and validate feasibility. Support day-of-execution coordination, aligning with Event Ops, Tech Support, and Delivery teams Customer Advocacy & Engagement Monitor account health, usage patterns, and engagement metrics to address risks early Represent the client voice internally, influencing product enhancements and roadmap priorities Identify and support cross-sell and upsell opportunities by aligning needs with Blink solutions Capture and present post-event client debriefs, feedback, and upsell opportunities Internal Collaboration & Communication Document client requirements, workflows, and feedback for internal teamsAlign with Account Executives, Directors, and Implementation teams during SOW, delivery, and closeout stages Share best practices and contribute to scalable customer success processes Coordinate with the Delivery and Professional Services teams on staffing, methodology, and quality control Qualifications: 7+ years of experience in Customer Success, Account Management, or Implementation in a SaaS or tech-enabled services environment Experience managing the full post-sale lifecycle, from onboarding through renewal Comfortable balancing strategic relationship management and tactical project coordination Strong project management skills, including milestone tracking, client-facing communication, and documentation Bachelor's degree in Business, Communications, Information Systems, or related field. Ability to travel occasionally for client meetings and events Preferred Qualifications: Experience with B2B SaaS implementations and cross-functional delivery teams Familiarity with customer success metrics (NPS, CSAT, adoption rate, time-to-value) Prior experience in high-growth or startup organizations Exposure to Salesforce, Intercom, Looker, or similar platforms
COMPANY BACKGROUND: Slingco is an award-winning supplier of installation tools for the energy infrastructure industries, including Utility, Oil & Gas and Renewables. With over 40 years of industry heritage, we serve customers in over 80 countries worldwide from our Head Quarters in the UK and distribution centre in the United States. Our products are used in safety critical applications for a wide range of markets. With sectors including oil & gas, civil engineering, aerospace, transport, utilities, marine/offshore and the military - there is no room for error. That is why we do everything with the utmost care and precision. We design and manufacture to the highest specifications and test to destruction. If our products do not meet and exceed the most stringent national and international standards, they're not good enough for our customers. At Slingco, our goal is to create innovative high-quality products that our customers can depend on, whilst providing a positive experience for our customers and our employees. Every aspect of our work, culture and commitment to innovation is driven by our core values. PAY & BENEFITS: Up to £35,000 per annum Company Pension - Enhanced Employer Contributions Life Insurance (x4 your salary) Onsite Parking Gym Membership Cycle to Work Scheme Employee Loan Scheme Employee Assistance Programme (EAP) POSITION SUMMARY: As part of the Supply Chain Team, you will lead the demand planning and analysis process for all finished goods for the USA. You will act as a key link between Sales and Supply Chain to ensure an efficient model for generating future demand - driven by historical sales data, sales forecasts, marketing strategies and inventory positions. You will also be responsible for maintaining strong relationships with key suppliers, focusing on performance improvement through cost reduction initiatives, OTIF performance and the management of NCRs. KEY DUTIES & RESPONSIBILITIES: Review historical sales data to identify patterns based on seasonality, market trends and other demand drivers. Work closely with the Global Demand Planning Manager and the USA VP of Operations to gather existing customer inputs, potential new customer information and new market introductions. Develop an operational demand forecast model using the Demand Planning Software as the primary forecasting tool. Validate the sales forecast by regularly comparing forecasts to actual sales and adjusting as necessary to correct any variances. Implement strategies in conjunction with the Global Demand Planning Manager to improve forecast accuracy. Create and maintain stock policies such as safety stock levels, replenishment cycles and optimum order quantities. Manage and maintain inventory levels to ensure stock availability while achieving high stock turn ratios. Work closely with the Purchasing Administrator to provide an order profile with planned scheduled deliveries aligned with the sales forecast and inventory policies. Coordinate the release of scheduled purchase orders for finished goods to global suppliers. Follow up with suppliers regarding order status to ensure on time delivery. Review supplier performance and report KPIs such as OTIF and NCRs and manage the closure of NCRs. Lead cost reduction initiatives with suppliers. Maintain the hotlist and review expediting or push back requirements with suppliers. Ensure customer action plans, sales spikes and new sales orders are communicated promptly to the broader team. Monitor, review and update system parameters in line with changes in demand. Regularly review slow moving and obsolete stock and coordinate stock reduction plans with Sales and Finance. Focus on replenishment models that optimise freight options such as full container loads and consolidated shipments. Prepare documentation and presentations for regular Sales and Operations (S&OP) reviews. PERSON SPECIFICATION: Demonstrate alignment with Slingco values at all times. Excellent interpersonal and influencing skills with the ability to drive the team toward achieving strategic objectives. Strong sense of urgency and a proactive approach when communicating issues to stakeholders with effective task prioritisation. Promote a positive, delivery focused and results oriented atmosphere throughout the team and wider organisation. Ability to work effectively under pressure. Ability to work both independently and as part of a team maintaining motivation, resilience and a positive attitude. Excellent communication skills with the ability to navigate different communication environments and levels translating information across the organisation for both technical and non-technical audiences. Strong problem-solving mindset and commitment to continuous improvement using creative thinking to develop innovative solutions and opportunities. Strong understanding of business strategy, commercial considerations, financials and negotiation principles. Produce written work of a high standard and demonstrate strong skills in PowerPoint presentations. Take full responsibility for actions and inactions communicating issues early and providing forward thinking solutions before problems materialise. Communicate proactively with customers and team members using appropriate channels with openness and honesty and flag potential issues in advance encouraging others to do the same. Always respect confidentiality and codes of conduct and maintain non-discriminatory behaviour. EXPERIENCE & QUALIFICATIONS: Degree level (or equivalent) in Business Administration, Supply Chain Management or Industrial Engineering. Experience in demand planning and/or inventory planning. Experience in procurement and logistics. Demonstrated strong analytical skills with experience developing inventory and demand planning models within a complex supply chain network. Experience working within cross cultural and global supply chain environments. Proficiency in Excel and the full MS Office suite. Experience using demand forecasting software - Netstock experience is desirable. Experience using ERP/MRP systems - MS Business Central experience is desirable.
Dec 10, 2025
Full time
COMPANY BACKGROUND: Slingco is an award-winning supplier of installation tools for the energy infrastructure industries, including Utility, Oil & Gas and Renewables. With over 40 years of industry heritage, we serve customers in over 80 countries worldwide from our Head Quarters in the UK and distribution centre in the United States. Our products are used in safety critical applications for a wide range of markets. With sectors including oil & gas, civil engineering, aerospace, transport, utilities, marine/offshore and the military - there is no room for error. That is why we do everything with the utmost care and precision. We design and manufacture to the highest specifications and test to destruction. If our products do not meet and exceed the most stringent national and international standards, they're not good enough for our customers. At Slingco, our goal is to create innovative high-quality products that our customers can depend on, whilst providing a positive experience for our customers and our employees. Every aspect of our work, culture and commitment to innovation is driven by our core values. PAY & BENEFITS: Up to £35,000 per annum Company Pension - Enhanced Employer Contributions Life Insurance (x4 your salary) Onsite Parking Gym Membership Cycle to Work Scheme Employee Loan Scheme Employee Assistance Programme (EAP) POSITION SUMMARY: As part of the Supply Chain Team, you will lead the demand planning and analysis process for all finished goods for the USA. You will act as a key link between Sales and Supply Chain to ensure an efficient model for generating future demand - driven by historical sales data, sales forecasts, marketing strategies and inventory positions. You will also be responsible for maintaining strong relationships with key suppliers, focusing on performance improvement through cost reduction initiatives, OTIF performance and the management of NCRs. KEY DUTIES & RESPONSIBILITIES: Review historical sales data to identify patterns based on seasonality, market trends and other demand drivers. Work closely with the Global Demand Planning Manager and the USA VP of Operations to gather existing customer inputs, potential new customer information and new market introductions. Develop an operational demand forecast model using the Demand Planning Software as the primary forecasting tool. Validate the sales forecast by regularly comparing forecasts to actual sales and adjusting as necessary to correct any variances. Implement strategies in conjunction with the Global Demand Planning Manager to improve forecast accuracy. Create and maintain stock policies such as safety stock levels, replenishment cycles and optimum order quantities. Manage and maintain inventory levels to ensure stock availability while achieving high stock turn ratios. Work closely with the Purchasing Administrator to provide an order profile with planned scheduled deliveries aligned with the sales forecast and inventory policies. Coordinate the release of scheduled purchase orders for finished goods to global suppliers. Follow up with suppliers regarding order status to ensure on time delivery. Review supplier performance and report KPIs such as OTIF and NCRs and manage the closure of NCRs. Lead cost reduction initiatives with suppliers. Maintain the hotlist and review expediting or push back requirements with suppliers. Ensure customer action plans, sales spikes and new sales orders are communicated promptly to the broader team. Monitor, review and update system parameters in line with changes in demand. Regularly review slow moving and obsolete stock and coordinate stock reduction plans with Sales and Finance. Focus on replenishment models that optimise freight options such as full container loads and consolidated shipments. Prepare documentation and presentations for regular Sales and Operations (S&OP) reviews. PERSON SPECIFICATION: Demonstrate alignment with Slingco values at all times. Excellent interpersonal and influencing skills with the ability to drive the team toward achieving strategic objectives. Strong sense of urgency and a proactive approach when communicating issues to stakeholders with effective task prioritisation. Promote a positive, delivery focused and results oriented atmosphere throughout the team and wider organisation. Ability to work effectively under pressure. Ability to work both independently and as part of a team maintaining motivation, resilience and a positive attitude. Excellent communication skills with the ability to navigate different communication environments and levels translating information across the organisation for both technical and non-technical audiences. Strong problem-solving mindset and commitment to continuous improvement using creative thinking to develop innovative solutions and opportunities. Strong understanding of business strategy, commercial considerations, financials and negotiation principles. Produce written work of a high standard and demonstrate strong skills in PowerPoint presentations. Take full responsibility for actions and inactions communicating issues early and providing forward thinking solutions before problems materialise. Communicate proactively with customers and team members using appropriate channels with openness and honesty and flag potential issues in advance encouraging others to do the same. Always respect confidentiality and codes of conduct and maintain non-discriminatory behaviour. EXPERIENCE & QUALIFICATIONS: Degree level (or equivalent) in Business Administration, Supply Chain Management or Industrial Engineering. Experience in demand planning and/or inventory planning. Experience in procurement and logistics. Demonstrated strong analytical skills with experience developing inventory and demand planning models within a complex supply chain network. Experience working within cross cultural and global supply chain environments. Proficiency in Excel and the full MS Office suite. Experience using demand forecasting software - Netstock experience is desirable. Experience using ERP/MRP systems - MS Business Central experience is desirable.
Cargo Key Account Manager - Europe Gatwick, United Kingdom Are you ready to charter your own career? The runway to success in global aviation begins here Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company? Chapman Freeborn's Cargo Sales team in Europe is looking for a Cargo Key Account Manager - Europe, based in our Gatwick UK office, who thrives in a fast paced environment and wants to learn and grow with a global team. We will provide the successful candidate with training and industry know how. Strong professional connections from clients and customer relationship management skills are essential for the role. Purpose of Role To promote Chapman Freeborn to major clients and enhance revenue/GP through planning and implementation of a Key Accounts Commercial Strategy within Europe. To work closely with the Europe country managers to align and coordinate operations and sales activities for the commercial benefit of the Company and to provide solutions where issues arise. To assist the Group by delivering new Key clients and enhancing existing customers' business in Europe via global and regional teams. To maximise business opportunities by offering tailored solutions that meet Key client requirements within budgetary and operational constraints while ensuring suitable profit for the company. To continuously achieve and meet budgeted GP for the assigned territory and the Key account portfolio. To achieve the agreed KPIs and yearly budget numbers while maintaining cost control measures. To adopt a proactive approach to sales and implement commercial initiatives. To explore and develop new revenue streams through partnership relationships. Key Job Responsibilities In conjunction with EU Cargo SVP/VPs, create and implement a Key Account Strategy in Europe. Drive business growth and support from Key Accounts and create customer loyalty. Overhaul Key Account reporting with the COO to ensure consistent, accurate analytical insights and meet minimum reporting standards for customers. Monitor progress monthly against key account strategies and report to Cargo VP/SVP, highlighting issues and recommending action. Champion Key Account issues within the organization, establish performance indicators, and act as the primary liaison with customers on all business matters. Coordinate with other departments to ensure continuous, consistent service and growth. Work with the cargo team to manage and process enquiries, tenders, and resulting awards/fixtures. Ensure all tenders and quote requests are attended to immediately upon receipt. Decide who should assist with requirements, mentoring and delegating appropriately. Develop long term business relationships with clients and suppliers. What We Offer Opportunity to join a global company and be part of a diverse international team. Professional development and career opportunities. Unlimited access to thousands of courses on the LinkedIn Learning platform. Contribution to innovative solutions, processes, and product development that keep the company at the forefront of specialized live animal logistics and other air cargo verticals. Chapman Freeborn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, sex, age, disability, religion, or any other protected characteristic. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Dec 10, 2025
Full time
Cargo Key Account Manager - Europe Gatwick, United Kingdom Are you ready to charter your own career? The runway to success in global aviation begins here Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company? Chapman Freeborn's Cargo Sales team in Europe is looking for a Cargo Key Account Manager - Europe, based in our Gatwick UK office, who thrives in a fast paced environment and wants to learn and grow with a global team. We will provide the successful candidate with training and industry know how. Strong professional connections from clients and customer relationship management skills are essential for the role. Purpose of Role To promote Chapman Freeborn to major clients and enhance revenue/GP through planning and implementation of a Key Accounts Commercial Strategy within Europe. To work closely with the Europe country managers to align and coordinate operations and sales activities for the commercial benefit of the Company and to provide solutions where issues arise. To assist the Group by delivering new Key clients and enhancing existing customers' business in Europe via global and regional teams. To maximise business opportunities by offering tailored solutions that meet Key client requirements within budgetary and operational constraints while ensuring suitable profit for the company. To continuously achieve and meet budgeted GP for the assigned territory and the Key account portfolio. To achieve the agreed KPIs and yearly budget numbers while maintaining cost control measures. To adopt a proactive approach to sales and implement commercial initiatives. To explore and develop new revenue streams through partnership relationships. Key Job Responsibilities In conjunction with EU Cargo SVP/VPs, create and implement a Key Account Strategy in Europe. Drive business growth and support from Key Accounts and create customer loyalty. Overhaul Key Account reporting with the COO to ensure consistent, accurate analytical insights and meet minimum reporting standards for customers. Monitor progress monthly against key account strategies and report to Cargo VP/SVP, highlighting issues and recommending action. Champion Key Account issues within the organization, establish performance indicators, and act as the primary liaison with customers on all business matters. Coordinate with other departments to ensure continuous, consistent service and growth. Work with the cargo team to manage and process enquiries, tenders, and resulting awards/fixtures. Ensure all tenders and quote requests are attended to immediately upon receipt. Decide who should assist with requirements, mentoring and delegating appropriately. Develop long term business relationships with clients and suppliers. What We Offer Opportunity to join a global company and be part of a diverse international team. Professional development and career opportunities. Unlimited access to thousands of courses on the LinkedIn Learning platform. Contribution to innovative solutions, processes, and product development that keep the company at the forefront of specialized live animal logistics and other air cargo verticals. Chapman Freeborn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, sex, age, disability, religion, or any other protected characteristic. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Are you passionate about operational excellence, campaign performance, and shaping the future of retail media? At SeenThis, we are looking for a meticulous and driven Customer Success Manager to join our global team. In this role, you will be the key to ensuring seamless campaign execution for Amazon Ads, directly supporting our VP Sales - Retail Media & Commerce. This is your opportunity to work with global markets and be the operational heartbeat of high-impact campaigns in the fastest-growing segment of digital advertising. About SeenThis Since 2017, SeenThis has revolutionized screen experiences with our adaptive streaming technology, maximizing performance and minimizing emissions. Serving billions of streams for over 5,000 clients across 50+ countries, we are on a journey to reshape the internet - for good. Our success stems from our people. Our team of 130+ employees works globally from offices in Stockholm (HQ), Oslo, London, Paris, Singapore, Kong, New York, and Sydney. We're rapidly expanding across all areas and constantly seeking new colleaguesp> Do you want to be part of our journey, where we dare to discover, own it, and win together? Join SeenThis! About the Role As the Customer Success Manager focused on Amazon Ads, you'll play an important role in supporting the VP Sales - Retail Media & Commerce to activate, manage, and optimise Amazon campaigns across global markets. You'll be the operational backbone ensuring flawless campaign execution, from asset collection and trafficking through to reporting and performance insights. Your work will directly contribute to deepening client relationships with Amazon, ensuring campaigns run smoothly and deliver measurable success. Key Responsibilities Amazon Campaign Management: Serve as the main point of contact for Amazon stakeholders, managing timelines, campaign scope, and asset coordination. Execution & Coordination: Drive campaign execution across teams, resolve operational blockers, and ensure timely delivery with stakeholder alignment. Performance & Insights: Analyze and report on campaign performance, distill key insights, and support future planning for both Amazon sellers and internal teams. Workflow Optimization: Improve efficiency through automation, maintain playbooks and documentation, and identify process enhancements. Client Growth Support: Assist in strategic meetings, uncover upsell opportunities, and capture success stories to support renewals and expansion. Qualifications 3+ years experience in digital advertising or customer success, ideally with direct exposure to Amazon Ads (DSP, Sponsored Display, or Retail Media). Strong organisational skills and ability to manage multiple global campaigns simultaneously with precision. Analytical mindset with experience in interpreting and presenting campaign performance data. Excellent communication skills with a client-first mindset and a knack for simplifying complexity. Familiarity with Amazon's campaign workflow, policies, and performance metrics is a strong advantage. Application As we review applications and interview on a continuous basis, please apply as soon as possible. Due to the high volume of applications received, we are unable to provide personalized feedback prior to the interview stage. Thank you for understanding! We conduct background checks on all SeenThis-hires to comply with our customers and protect business-critical information. We look forward to welcoming you to SeenThis!
Dec 09, 2025
Full time
Are you passionate about operational excellence, campaign performance, and shaping the future of retail media? At SeenThis, we are looking for a meticulous and driven Customer Success Manager to join our global team. In this role, you will be the key to ensuring seamless campaign execution for Amazon Ads, directly supporting our VP Sales - Retail Media & Commerce. This is your opportunity to work with global markets and be the operational heartbeat of high-impact campaigns in the fastest-growing segment of digital advertising. About SeenThis Since 2017, SeenThis has revolutionized screen experiences with our adaptive streaming technology, maximizing performance and minimizing emissions. Serving billions of streams for over 5,000 clients across 50+ countries, we are on a journey to reshape the internet - for good. Our success stems from our people. Our team of 130+ employees works globally from offices in Stockholm (HQ), Oslo, London, Paris, Singapore, Kong, New York, and Sydney. We're rapidly expanding across all areas and constantly seeking new colleaguesp> Do you want to be part of our journey, where we dare to discover, own it, and win together? Join SeenThis! About the Role As the Customer Success Manager focused on Amazon Ads, you'll play an important role in supporting the VP Sales - Retail Media & Commerce to activate, manage, and optimise Amazon campaigns across global markets. You'll be the operational backbone ensuring flawless campaign execution, from asset collection and trafficking through to reporting and performance insights. Your work will directly contribute to deepening client relationships with Amazon, ensuring campaigns run smoothly and deliver measurable success. Key Responsibilities Amazon Campaign Management: Serve as the main point of contact for Amazon stakeholders, managing timelines, campaign scope, and asset coordination. Execution & Coordination: Drive campaign execution across teams, resolve operational blockers, and ensure timely delivery with stakeholder alignment. Performance & Insights: Analyze and report on campaign performance, distill key insights, and support future planning for both Amazon sellers and internal teams. Workflow Optimization: Improve efficiency through automation, maintain playbooks and documentation, and identify process enhancements. Client Growth Support: Assist in strategic meetings, uncover upsell opportunities, and capture success stories to support renewals and expansion. Qualifications 3+ years experience in digital advertising or customer success, ideally with direct exposure to Amazon Ads (DSP, Sponsored Display, or Retail Media). Strong organisational skills and ability to manage multiple global campaigns simultaneously with precision. Analytical mindset with experience in interpreting and presenting campaign performance data. Excellent communication skills with a client-first mindset and a knack for simplifying complexity. Familiarity with Amazon's campaign workflow, policies, and performance metrics is a strong advantage. Application As we review applications and interview on a continuous basis, please apply as soon as possible. Due to the high volume of applications received, we are unable to provide personalized feedback prior to the interview stage. Thank you for understanding! We conduct background checks on all SeenThis-hires to comply with our customers and protect business-critical information. We look forward to welcoming you to SeenThis!
Job Description Your impact At Leonardo, we have a fantastic new opportunity for a Head of Strategic Camapaigns to join our growing Electronic Warfare Sales and Business Development team. Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 7,000 are based in the UK. Leonardo is a globally recognised leader in the design, supply and support of integrated airborne Electronic Warfare (EW) solutions. The Electronics UK Business Unit designs, develops and produces a wide range of products and solutions for air, land and maritime platforms that include integrated mission systems, radars and sensors, electronic warfare systems, on-board avionics and communications, air launched effects and a range of support solutions. Reporting to the VP Sales of the Electronic Warfare Line of Business; the Head of Strategic Campaigns will have responsibility for securing forecast order targets by managing and delivering a portfolio of campaigns and sales opportunities and leading a team of Campaign Managers. The EW Line of Business main markets is the Air Domain within the UK, US and NATO aligned Defence markets. What you'll bring Lead a team of campaign managers in order to secure order intake to meet forecast targets for current and future years by managing a portfolio of key campaigns and opportunities. Identify, create and validate opportunities for future sales and growth. Lead Integrated Campaign teams using indirect and direct management skills to drive and coordinate pursuit activity and deliver innovative/competitive proposals. Develop and maintain relationships with Customers & End Users as well as Industrial Partners. Develop and maintain relationships with key internal stakeholders including Regional and Divisional Marketing, our Capability function and other Leonardo lines of business. Utilise internal company procedures to ensure that opportunities are identified, tracked and accurately reported to senior management through maintenance of active Capture Plans. Effective management and utilisation of the Business Winning budget by bidding for and managing the spending of funds required to prosecute campaigns. Provide input and general support for communications events (exhibitions, demonstrations, conferences, etc) as required. Relevant sector experience and commercial knowledge. In particular, knowledge of the value of EW and Air platforms. Self-starter and highly motivated and able to set short and long-term planning goals in line with campaign and business needs. Experience of export campaigns, International customers and influence of UK MOD to support UK Defence exporters. Output oriented with focus on achieving clear and ambitious goals. Ideally have significant experience in developing, managing and leading key sales or strategic campaigns within the defence or other comparable sectors. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance: All employees at management level and below are eligible for our bonus scheme. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location GB - Luton - Cap. Green 300 Additional Locations GB - London Contract Type Permanent Hybrid Working Hybrid
Dec 09, 2025
Full time
Job Description Your impact At Leonardo, we have a fantastic new opportunity for a Head of Strategic Camapaigns to join our growing Electronic Warfare Sales and Business Development team. Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 7,000 are based in the UK. Leonardo is a globally recognised leader in the design, supply and support of integrated airborne Electronic Warfare (EW) solutions. The Electronics UK Business Unit designs, develops and produces a wide range of products and solutions for air, land and maritime platforms that include integrated mission systems, radars and sensors, electronic warfare systems, on-board avionics and communications, air launched effects and a range of support solutions. Reporting to the VP Sales of the Electronic Warfare Line of Business; the Head of Strategic Campaigns will have responsibility for securing forecast order targets by managing and delivering a portfolio of campaigns and sales opportunities and leading a team of Campaign Managers. The EW Line of Business main markets is the Air Domain within the UK, US and NATO aligned Defence markets. What you'll bring Lead a team of campaign managers in order to secure order intake to meet forecast targets for current and future years by managing a portfolio of key campaigns and opportunities. Identify, create and validate opportunities for future sales and growth. Lead Integrated Campaign teams using indirect and direct management skills to drive and coordinate pursuit activity and deliver innovative/competitive proposals. Develop and maintain relationships with Customers & End Users as well as Industrial Partners. Develop and maintain relationships with key internal stakeholders including Regional and Divisional Marketing, our Capability function and other Leonardo lines of business. Utilise internal company procedures to ensure that opportunities are identified, tracked and accurately reported to senior management through maintenance of active Capture Plans. Effective management and utilisation of the Business Winning budget by bidding for and managing the spending of funds required to prosecute campaigns. Provide input and general support for communications events (exhibitions, demonstrations, conferences, etc) as required. Relevant sector experience and commercial knowledge. In particular, knowledge of the value of EW and Air platforms. Self-starter and highly motivated and able to set short and long-term planning goals in line with campaign and business needs. Experience of export campaigns, International customers and influence of UK MOD to support UK Defence exporters. Output oriented with focus on achieving clear and ambitious goals. Ideally have significant experience in developing, managing and leading key sales or strategic campaigns within the defence or other comparable sectors. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance: All employees at management level and below are eligible for our bonus scheme. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location GB - Luton - Cap. Green 300 Additional Locations GB - London Contract Type Permanent Hybrid Working Hybrid
