We're looking for an experienced 2nd Line Application Support Analyst to work in our Digital department. Our vision at Arnold Clark Digital is to give our customers an outstanding, integrated and personalised digital experience, ensuring Arnold Clark is easy to do business with and remains one of the leaders in the car retail and mobility industry click apply for full job details
Dec 11, 2025
Full time
We're looking for an experienced 2nd Line Application Support Analyst to work in our Digital department. Our vision at Arnold Clark Digital is to give our customers an outstanding, integrated and personalised digital experience, ensuring Arnold Clark is easy to do business with and remains one of the leaders in the car retail and mobility industry click apply for full job details
Buckinghamshire Council
Aylesbury, Buckinghamshire
Location: Aylesbury Overview We have an exciting opportunity to join our Waste Enforcement Team. Whilst studying a Level 4 Intelligence Analyst apprenticeship, you'll be involved in driving behavioural change in Buckinghamshire through educational work, the promotion of responsible waste disposal, issuing Fixed Penalty Notices (FPNs) to offenders caught Fly-Tipping, and supporting prosecutions following PACE interviews and court hearings. About us Our apprenticeships are designed to give you the hands-on experience needed in a real job that brings out the best in you, with real responsibilities, real challenges, real projects and scope to grow your career. Click here for an insight on what it's like to be an apprentice with us. Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day.We're at the heart of the organisation, and the Enforcement Team have a key role to play in this space. This really is an exciting time to join us, as we grow and develop our service. This directorate includes a wide range of services, including: collecting and disposing of waste and recycling maintaining our roads and Rights of Way network and parking ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers managing Country Parks leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy licensing, cemeteries and crematoria About the role In this role you'll contribute to our management of waste crime, whilst studying to achieve the Level 4 Intelligence Analyst apprenticeship throughout the duration of your time with us. We'll give you time during your working week for study and assessments- which means no evening or weekend study is required! You will work towards being able to undertake the range of duties listed below: Help to deliver enforcement and communications activities as part of a wider team, seeking a prevention strategy to reduce both fly tipping and the dropping of litter in Buckinghamshire. Support fly-tipping investigations on behalf of the Council, in accordance with relevant legislation and guidance. This will require learning how to secure and preserve evidence in line with the PACE Codes of Practice, prepare legal case files, and issue fixed penalty notices. Learn how to prepare technical evidence and witness statements. Deal with people from all backgrounds in a calm but assertive manner and possess the ability to be both professional and diplomatic. Develop an understanding for Unauthorised Encampments, working alongside experienced officers to understand legislation and process. Assist with both fly-tipping and littering investigations, including working alongside on-street enforcement officers as the face of the enforcement team. About you Skills required: Excellent planning and organisational skills, to manage a range of activities and achieve given targets, objectives and deadlines Good standard of written work with accurate spelling and grammar, demonstrating an ability to write concise reports Understanding of general administrative procedures Good IT skills and the ability to use databases Confident using the telephone Able to use initiative and work independently Personal Qualities: Comfortable working as part of a team and playing an active role Able to get on well with a range of people Real ambition to develop your skills and experience Enthusiastic, dynamic and forward thinking Willingness to learn and to undertake a range of different tasks as required Eligibility Criteria: GCSE Maths and English at grade 4-9 (A-C equivalent) or a willingness to work towards Please note: You will not be eligible for this post if you have a degree in the same subject as this apprenticeship, or other qualifications in the same subject at an equivalent level. Other information Location: Walton Street Offices Possible Starting date: January/February 2026 Duration of Apprenticeship: 24 months Our apprenticeship roles are on a fixed term contract for the duration of the apprenticeship. Level 4 is usually for about 24 months. Salary Your initial apprentice salary will be £14,566 p.a. which will increase in the 2nd year of your apprenticeship to £19,292 if you are aged 19-20, or £23,556 if you are aged 21 or above. All your training will be funded by us. As well as the salary, our apprentices are eligible to: Paid holiday package Get 50% off of Arriva bus travel Receive a range of restaurant, shop & gym discounts through our Employee Benefits scheme. Apply for a TOTEM Card (formerly called the NUS Extra card) Reality Check This is a full-time position working a 37-hour week Monday to Friday. The ability to converse with ease with customers and provide advice in accurate spoken English is essential for the post (Code of Practice: English language requirements for public sector workers 2016) It is preferable for the successful candidate to have a full driving licence. Some travel will be necessary, and expenses will be provided for this. If you have any questions about the role please contact Abigail Stamper - Enforcement Team Leader by email: Future Prospects: This role is a great starting place for someone interested in a career in enforcement, giving you understanding and experience of law enforcement, which could lead to a job as an Assistant Enforcement Officer within this service. This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare: All unspent cautions and/or unspent convictions We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible. Our values and culture We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect: a fair and inclusive culture the chance to really make a difference to those around you health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops a unified voice through our Employee Representative Group ongoing support, and the opportunity to develop and progress in your career with us opportunities to take part in fun activities such as fundraising and social events At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that's why we're working hard to ensure we continue to be an accessible and inclusive organisation. From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it's important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments. We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone. About the Business Unit Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day. This directorate includes a wide range of services, including: collecting and disposing of waste and recycling maintaining our roads and Rights of Way network and parking ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers managing Country Parks leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy Licensing, Environmental Health and Trading Standards Cemeteries and Crematoria The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment. We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that's through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team. We recognise and reward you Hard work and success deserves recognition. That's why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme . click apply for full job details
Dec 11, 2025
Full time
Location: Aylesbury Overview We have an exciting opportunity to join our Waste Enforcement Team. Whilst studying a Level 4 Intelligence Analyst apprenticeship, you'll be involved in driving behavioural change in Buckinghamshire through educational work, the promotion of responsible waste disposal, issuing Fixed Penalty Notices (FPNs) to offenders caught Fly-Tipping, and supporting prosecutions following PACE interviews and court hearings. About us Our apprenticeships are designed to give you the hands-on experience needed in a real job that brings out the best in you, with real responsibilities, real challenges, real projects and scope to grow your career. Click here for an insight on what it's like to be an apprentice with us. Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day.We're at the heart of the organisation, and the Enforcement Team have a key role to play in this space. This really is an exciting time to join us, as we grow and develop our service. This directorate includes a wide range of services, including: collecting and disposing of waste and recycling maintaining our roads and Rights of Way network and parking ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers managing Country Parks leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy licensing, cemeteries and crematoria About the role In this role you'll contribute to our management of waste crime, whilst studying to achieve the Level 4 Intelligence Analyst apprenticeship throughout the duration of your time with us. We'll give you time during your working week for study and assessments- which means no evening or weekend study is required! You will work towards being able to undertake the range of duties listed below: Help to deliver enforcement and communications activities as part of a wider team, seeking a prevention strategy to reduce both fly tipping and the dropping of litter in Buckinghamshire. Support fly-tipping investigations on behalf of the Council, in accordance with relevant legislation and guidance. This will require learning how to secure and preserve evidence in line with the PACE Codes of Practice, prepare legal case files, and issue fixed penalty notices. Learn how to prepare technical evidence and witness statements. Deal with people from all backgrounds in a calm but assertive manner and possess the ability to be both professional and diplomatic. Develop an understanding for Unauthorised Encampments, working alongside experienced officers to understand legislation and process. Assist with both fly-tipping and littering investigations, including working alongside on-street enforcement officers as the face of the enforcement team. About you Skills required: Excellent planning and organisational skills, to manage a range of activities and achieve given targets, objectives and deadlines Good standard of written work with accurate spelling and grammar, demonstrating an ability to write concise reports Understanding of general administrative procedures Good IT skills and the ability to use databases Confident using the telephone Able to use initiative and work independently Personal Qualities: Comfortable working as part of a team and playing an active role Able to get on well with a range of people Real ambition to develop your skills and experience Enthusiastic, dynamic and forward thinking Willingness to learn and to undertake a range of different tasks as required Eligibility Criteria: GCSE Maths and English at grade 4-9 (A-C equivalent) or a willingness to work towards Please note: You will not be eligible for this post if you have a degree in the same subject as this apprenticeship, or other qualifications in the same subject at an equivalent level. Other information Location: Walton Street Offices Possible Starting date: January/February 2026 Duration of Apprenticeship: 24 months Our apprenticeship roles are on a fixed term contract for the duration of the apprenticeship. Level 4 is usually for about 24 months. Salary Your initial apprentice salary will be £14,566 p.a. which will increase in the 2nd year of your apprenticeship to £19,292 if you are aged 19-20, or £23,556 if you are aged 21 or above. All your training will be funded by us. As well as the salary, our apprentices are eligible to: Paid holiday package Get 50% off of Arriva bus travel Receive a range of restaurant, shop & gym discounts through our Employee Benefits scheme. Apply for a TOTEM Card (formerly called the NUS Extra card) Reality Check This is a full-time position working a 37-hour week Monday to Friday. The ability to converse with ease with customers and provide advice in accurate spoken English is essential for the post (Code of Practice: English language requirements for public sector workers 2016) It is preferable for the successful candidate to have a full driving licence. Some travel will be necessary, and expenses will be provided for this. If you have any questions about the role please contact Abigail Stamper - Enforcement Team Leader by email: Future Prospects: This role is a great starting place for someone interested in a career in enforcement, giving you understanding and experience of law enforcement, which could lead to a job as an Assistant Enforcement Officer within this service. This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare: All unspent cautions and/or unspent convictions We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible. Our values and culture We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect: a fair and inclusive culture the chance to really make a difference to those around you health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops a unified voice through our Employee Representative Group ongoing support, and the opportunity to develop and progress in your career with us opportunities to take part in fun activities such as fundraising and social events At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that's why we're working hard to ensure we continue to be an accessible and inclusive organisation. From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it's important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments. We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone. About the Business Unit Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day. This directorate includes a wide range of services, including: collecting and disposing of waste and recycling maintaining our roads and Rights of Way network and parking ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers managing Country Parks leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy Licensing, Environmental Health and Trading Standards Cemeteries and Crematoria The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment. We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that's through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team. We recognise and reward you Hard work and success deserves recognition. That's why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme . click apply for full job details
Desktop Support Engineer 1 st and 2 nd Line Kingston, Surrey Hybrid - £45,000 Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note hybrid working is offered 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits. >
Dec 08, 2025
Full time
Desktop Support Engineer 1 st and 2 nd Line Kingston, Surrey Hybrid - £45,000 Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note hybrid working is offered 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits. >
IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for 2 x enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which the organisation will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: IT Service Desk Analyst Location: St. Mellons, Cardiff Hours: Full time 37.5 hours per week Contract: Permanent Salary: £26,161.25 per annum Closing Date: 16th December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join the Team? Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of the Technology support team. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Welcome Bonus: £500 on successful completion of probation period. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as IT Support, IT Support Desk, IT Analyst, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Technical Support, IT and Tech Support. Please note this role is being advertised by NFP People on behalf of our client.
Dec 08, 2025
Full time
IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for 2 x enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which the organisation will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: IT Service Desk Analyst Location: St. Mellons, Cardiff Hours: Full time 37.5 hours per week Contract: Permanent Salary: £26,161.25 per annum Closing Date: 16th December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join the Team? Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of the Technology support team. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Welcome Bonus: £500 on successful completion of probation period. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as IT Support, IT Support Desk, IT Analyst, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Technical Support, IT and Tech Support. Please note this role is being advertised by NFP People on behalf of our client.
Service Desk Support Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial
Dec 05, 2025
Full time
Service Desk Support Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial
