Job Description
Are you ready to make a difference in a fast-paced environment? A leading company in the FM industry is looking for a Helpdesk Advisor in West Yorkshire. In this role, you'll be the central point of contact for all facilities-related enquiries, ensuring a smooth, safe, and compliant operation across diverse sites.
The Role
As the Helpdesk Advisor, you ll:
• Act as the first point of contact for all FM-related queries via phone, email, and internal systems.
• Log, track, and update reactive and planned maintenance requests in the CAFM/helpdesk system.
• Prioritise and assign work orders to engineers, contractors, or relevant teams in accordance with SLAs.
• Monitor open tickets and follow up to ensure timely completion and quality of service.
• Communicate effectively with internal departments, building users, and external contractors.
You
To be successful in the role of Helpdesk Advisor, you ll bring:
• Previous experience in a helpdesk or customer service role experience in facilities management is a plus.
• Strong communication skills and a team-oriented approach.
• Proficiency with CAFM/helpdesk systems and a solid understanding of service-level agreements.
• An organised and proactive demeanor, able to manage multiple tasks effectively.
What's in it for you?
This role is in a major player within the Facilities Management sector, known for its commitment to service excellence and operational efficiency during all stages of facilities operations.
This position offers exciting project involvement within a collaborative team environment. You will gain significant experience in a reputable firm in FM, with a clear project focus.
Apply Now
To apply for the position of Helpdesk Advisor, click Apply Now and send your CV to Joel Powney. Interviews are taking place now, don t miss your chance to join this exceptional team.
The Role
As the Helpdesk Advisor, you ll:
• Act as the first point of contact for all FM-related queries via phone, email, and internal systems.
• Log, track, and update reactive and planned maintenance requests in the CAFM/helpdesk system.
• Prioritise and assign work orders to engineers, contractors, or relevant teams in accordance with SLAs.
• Monitor open tickets and follow up to ensure timely completion and quality of service.
• Communicate effectively with internal departments, building users, and external contractors.
You
To be successful in the role of Helpdesk Advisor, you ll bring:
• Previous experience in a helpdesk or customer service role experience in facilities management is a plus.
• Strong communication skills and a team-oriented approach.
• Proficiency with CAFM/helpdesk systems and a solid understanding of service-level agreements.
• An organised and proactive demeanor, able to manage multiple tasks effectively.
What's in it for you?
This role is in a major player within the Facilities Management sector, known for its commitment to service excellence and operational efficiency during all stages of facilities operations.
This position offers exciting project involvement within a collaborative team environment. You will gain significant experience in a reputable firm in FM, with a clear project focus.
Apply Now
To apply for the position of Helpdesk Advisor, click Apply Now and send your CV to Joel Powney. Interviews are taking place now, don t miss your chance to join this exceptional team.
About Boden Group