Title: Housing Administrator
Type: Temporary
Hours: Full Time (Monday Friday 35 hours per week)
Location: Inverness
Salary: £30,000 - £30,500
Summary:
Our client is looking to appoint an experienced Administrator, initially on a temporary basis for approximately 2 months. This is a full time role and the purpose is to deliver a high level of frontline administration and customer services in all aspects of housing operations.
Duties include:
- Process and administer a range of customer services activities to ensure the smooth and efficient delivery of excellent customer services.
- Provide cover/answer calls to provide advice and guidance to customers.
- Investigate and respond to complaints.
- Assist colleagues with the collation of performance data, statistics, and profiling reports.
- Support the organisations customer engagement objectives.
- Provide high quality advice and information, adhering to policies at all times.
- Take part in progress/performance reviews.
- Cooperate with other departments.
- Attend training courses and complete online training modules as required to meet the requirements of the post.
- Take responsibility for own personal development, seeking out opportunities to learn new skills.
- Undertake any other duties as requested by management.
Person Specification:
- Plan, prioritise and manage their time, workload and competing demands to exceed targets and meet deadlines.
- Work unsupervised and make decisions independently.
- Review work to ensure accuracy to a high standard.
- Work in partnership with peers and colleagues as part of an effective and efficient team.
- Possess a high standard of literacy and numeracy.
- Be self-motivated, have a confident, positive, and helpful outlook and be adaptive to change.
- Demonstrate excellent communication and interpersonal skills.
- Demonstrate a professional approach to ensure customers and colleagues are valued and their needs are responded to appropriately.
- Work in or have experience of working in administration in a customer focused environment.
- Experience of dealing with challenging situations with resilience, flexibility, and confidence in an appropriate manner.
- Previous experience and commitment to achieving successful performance results.
- Resolving customer queries at the first point of contact.
- High standard of computer literacy in Microsoft Word, Excel, and Outlook.
- Understand the requirements for the correct recording and control of client information.
- Ability to use and input and extract data accurately to and from housing information systems.
- Experience of the Housing sector is preferred but not essential.
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