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Starling Bank
Head of Customer Care Insights
Starling Bank Manchester, Lancashire
Description Location: We're open to the successful candidate being based from either our Cardiff, Manchester or Southampton office. Travel between sites will be required (likely once/twice per month to one other location). Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home. Reporting to: Director of Customer Care Closing date: 10am, Thursday 12th March About Starling At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. The Opportunity The Head of Customer Care Insights is a pivotal new role responsible for driving transformative improvements across the entire Customer Care division. This role acts as a central intelligence hub, evaluating performance and customer outcomes across all departments, including the Contact Centre, Complaints, Vulnerability, Financial Ombudsman Service (FOS) activity, and Financial Assistance. The primary objective is to gain a deep understanding of operational realities and customer experiences, translating these insights into actionable strategies that lead to measurable improvements in people, customer, and business outcomes. The successful candidate will be a strategic leader who can not only identify root causes but also champion and evidence the successful implementation of change. Key Responsibilities Proactively analyse data from all customer care departments (Contact Centre, Complaints, Vulnerability, FOS, Financial Assistance) to understand the why behind current performance levels and customer outcomes (e.g., drivers of First Contact Resolution (FCR), Average Handling Time (AHT), Customer Satisfaction (CSAT . Review and analyse FOS decisions and insights, translating external feedback into necessary internal actions and change strategies to better improve customer outcomes and reduce future escalations. Develop and deliver comprehensive strategies to improve all key customer metrics (e.g., FCR, CSAT) and drive operational efficiencies across the Customer Care division. Lead and execute analysis on customer complaints and operational failure points to identify systemic issues impacting customer experience and business efficiency. Work collaboratively with department heads on the implementation and tracking of improvement initiatives, providing robust evidence that the implemented changes have successfully delivered the intended business, customer, and people improvements. Own the mandate for cost efficiency across the Customer Care area, consistently seeking opportunities for "customer wins" that simultaneously reduce operational expense. Evaluate the current processes and treatment protocols for vulnerable customers to ensure they are delivering consistently correct and fair outcomes, identifying any disparities in treatment. Determine necessary process, policy, and training changes required to enhance the fair treatment of vulnerable customers and work with department heads to successfully implement these changes. Own and maintain the governance framework for Customer Care insights and change initiatives, ensuring accountability, transparency, and adherence to regulatory requirements. Build and maintain strong, collaborative relationships with all Customer Care department heads, Operations teams, and shared services (e.g., Technology, Risk, Product) to facilitate cross-functional implementation of changes. Requirements Behaviours & Competencies: Strategic Storytelling and ability to look at data and find the "so what?" Stakeholder influencing between technical teams and business leaders, with the ability to challenge senior stakeholders' assumptions without burning bridges. A proactive mindset and ability to identify themes and emerging trends Enthusiasm for driving forward efficiency, quality and service improvements with the tenacity to overcome any obstacles. Commercial Acumen, evidenced through prioritisation of improvement initiatives Essential Skills & Experience: Ability to communicate effectively in a variety of media (written and verbal) to a wide range of audiences - customer, stakeholders, external bodies. Analytical skills to investigate, collate and evaluate information Ability to take a problem solving approach and to analyse information and situations and generate recommendations and solutions. Ability to work under pressure and manage competing priorities. Benefits Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Mar 03, 2026
Full time
Description Location: We're open to the successful candidate being based from either our Cardiff, Manchester or Southampton office. Travel between sites will be required (likely once/twice per month to one other location). Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home. Reporting to: Director of Customer Care Closing date: 10am, Thursday 12th March About Starling At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. The Opportunity The Head of Customer Care Insights is a pivotal new role responsible for driving transformative improvements across the entire Customer Care division. This role acts as a central intelligence hub, evaluating performance and customer outcomes across all departments, including the Contact Centre, Complaints, Vulnerability, Financial Ombudsman Service (FOS) activity, and Financial Assistance. The primary objective is to gain a deep understanding of operational realities and customer experiences, translating these insights into actionable strategies that lead to measurable improvements in people, customer, and business outcomes. The successful candidate will be a strategic leader who can not only identify root causes but also champion and evidence the successful implementation of change. Key Responsibilities Proactively analyse data from all customer care departments (Contact Centre, Complaints, Vulnerability, FOS, Financial Assistance) to understand the why behind current performance levels and customer outcomes (e.g., drivers of First Contact Resolution (FCR), Average Handling Time (AHT), Customer Satisfaction (CSAT . Review and analyse FOS decisions and insights, translating external feedback into necessary internal actions and change strategies to better improve customer outcomes and reduce future escalations. Develop and deliver comprehensive strategies to improve all key customer metrics (e.g., FCR, CSAT) and drive operational efficiencies across the Customer Care division. Lead and execute analysis on customer complaints and operational failure points to identify systemic issues impacting customer experience and business efficiency. Work collaboratively with department heads on the implementation and tracking of improvement initiatives, providing robust evidence that the implemented changes have successfully delivered the intended business, customer, and people improvements. Own the mandate for cost efficiency across the Customer Care area, consistently seeking opportunities for "customer wins" that simultaneously reduce operational expense. Evaluate the current processes and treatment protocols for vulnerable customers to ensure they are delivering consistently correct and fair outcomes, identifying any disparities in treatment. Determine necessary process, policy, and training changes required to enhance the fair treatment of vulnerable customers and work with department heads to successfully implement these changes. Own and maintain the governance framework for Customer Care insights and change initiatives, ensuring accountability, transparency, and adherence to regulatory requirements. Build and maintain strong, collaborative relationships with all Customer Care department heads, Operations teams, and shared services (e.g., Technology, Risk, Product) to facilitate cross-functional implementation of changes. Requirements Behaviours & Competencies: Strategic Storytelling and ability to look at data and find the "so what?" Stakeholder influencing between technical teams and business leaders, with the ability to challenge senior stakeholders' assumptions without burning bridges. A proactive mindset and ability to identify themes and emerging trends Enthusiasm for driving forward efficiency, quality and service improvements with the tenacity to overcome any obstacles. Commercial Acumen, evidenced through prioritisation of improvement initiatives Essential Skills & Experience: Ability to communicate effectively in a variety of media (written and verbal) to a wide range of audiences - customer, stakeholders, external bodies. Analytical skills to investigate, collate and evaluate information Ability to take a problem solving approach and to analyse information and situations and generate recommendations and solutions. Ability to work under pressure and manage competing priorities. Benefits Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Cameron James
Senior Commercial Insurance Account Handler
Cameron James Norwich, Norfolk
Senior Commercial Insurance Account handler - Norwich - Hybrid available Base salary c50 DOE Negotiable, flex Benefits, On Site Parking Our Clients are seeking a dedicated Corporate Account Handler to provide high-level administrative and technical support to our clients Account Executives. In this role, you will be the engine room of our client service, ensuring new business, renewals, and daily enquiries are handled with precision and care. Key Responsibilities Business Support: Assist Account Executives in securing new business quotations and arranging immediate cover. Documentation & Accuracy: Review policy documentation for total accuracy before distribution to clients or liaising with insurers for corrections. Lifecycle Management: Process mid-term adjustments, quarterly declarations, and manage the negotiation and invitation of renewals for your allocated portfolio. Client Relations: Act as the first point of contact for daily enquiries, managing expectations and responding promptly to maintain high service standards. Technical Liaison: Collaborate with Account Executives, Broking Technicians, and Directors to resolve complex technical queries. Data Integrity: Ensure all client records accurately reflect live risks, including sums insured, perils, excesses, and exclusions. Growth & Claims: Identify cross-sell and up-sell opportunities and coordinate with the Claims department regarding specific reports or queries. Financial Admin: Generate invoices and credit notes for all transactions in strict accordance with the Broking Manual and action meeting minutes to keep systems updated. About You You are a proactive professional with a background in insurance and a passion for client service. You thrive in a deadline-driven environment and possess the organisational skills to manage a busy diary effectively. Experience: Proven customer service expertise gained within an insurance setting. Teamwork: A natural collaborator comfortable working alongside Executives and Claims Handlers. Qualifications: CII qualifications are preferred; however, a desire to work toward your Cert CII is highly encouraged. Technical Skills: Experience using Acturis is a significant advantage. Rewards & Benefits We pride ourselves on a supportive culture and a comprehensive benefits package designed to support your life inside and outside of work: Generous Leave: 27 days annual leave (including your birthday Plus bank holidays. Financial Security: 5% employer-matched pension and Group Life Assurance. Growth: Full support for professional qualifications relevant to your career path. Lifestyle: Access to a flexible benefits portal, a holiday purchase scheme (up to 5 days), and "Perks at Work" discounts for cinema, dining, and retail. Of you wish to apply for this position please complete the link and a consultant from Cameron James Professional recruitment will be in contact with you
Mar 03, 2026
Full time
Senior Commercial Insurance Account handler - Norwich - Hybrid available Base salary c50 DOE Negotiable, flex Benefits, On Site Parking Our Clients are seeking a dedicated Corporate Account Handler to provide high-level administrative and technical support to our clients Account Executives. In this role, you will be the engine room of our client service, ensuring new business, renewals, and daily enquiries are handled with precision and care. Key Responsibilities Business Support: Assist Account Executives in securing new business quotations and arranging immediate cover. Documentation & Accuracy: Review policy documentation for total accuracy before distribution to clients or liaising with insurers for corrections. Lifecycle Management: Process mid-term adjustments, quarterly declarations, and manage the negotiation and invitation of renewals for your allocated portfolio. Client Relations: Act as the first point of contact for daily enquiries, managing expectations and responding promptly to maintain high service standards. Technical Liaison: Collaborate with Account Executives, Broking Technicians, and Directors to resolve complex technical queries. Data Integrity: Ensure all client records accurately reflect live risks, including sums insured, perils, excesses, and exclusions. Growth & Claims: Identify cross-sell and up-sell opportunities and coordinate with the Claims department regarding specific reports or queries. Financial Admin: Generate invoices and credit notes for all transactions in strict accordance with the Broking Manual and action meeting minutes to keep systems updated. About You You are a proactive professional with a background in insurance and a passion for client service. You thrive in a deadline-driven environment and possess the organisational skills to manage a busy diary effectively. Experience: Proven customer service expertise gained within an insurance setting. Teamwork: A natural collaborator comfortable working alongside Executives and Claims Handlers. Qualifications: CII qualifications are preferred; however, a desire to work toward your Cert CII is highly encouraged. Technical Skills: Experience using Acturis is a significant advantage. Rewards & Benefits We pride ourselves on a supportive culture and a comprehensive benefits package designed to support your life inside and outside of work: Generous Leave: 27 days annual leave (including your birthday Plus bank holidays. Financial Security: 5% employer-matched pension and Group Life Assurance. Growth: Full support for professional qualifications relevant to your career path. Lifestyle: Access to a flexible benefits portal, a holiday purchase scheme (up to 5 days), and "Perks at Work" discounts for cinema, dining, and retail. Of you wish to apply for this position please complete the link and a consultant from Cameron James Professional recruitment will be in contact with you
Influencer Manager
Publicis Groupe UK
Company Description We help brands make BOLD MOVES Nowadays, brands want rapid, spectacular growth and they expect media to deliver it. Clients used to give us media briefs that said "deliver 80% awareness" or "give me an impactful Christmas campaign." Now we hear "Take me from 4th to 1st in my category" "Help me grow 10% in a market declining 10%" "Make me the most loved brand in my industry" These are huge asks of media, that can't be met through tweaking the media plan of two years ago. Decades of advertising research prove that without a big change, large brands stay large and small brands stay small. This is why Zenith help brands make BOLD MOVES. Bold moves are big, brave changes to media strategy, delivering more impact for brands and more value for consumers. Bold moves are backed up with a solid forecast - they are a better path to growth. Bold moves build a partnership - we believe in this approach so much we link our growth to your success. Bold Moves bring bigger ROI This approach works for our clients, our people and consumers - it's why we are recognised as the UK's best media agency. Our CommitmentAt Zenith UK, we believe that fostering an inclusive culture where all talent can thrive makes our company stronger. It enables a greater idea exchange, which fosters innovation and creativity, and enriches our perspective.We are committed to Publicis Groupe's wide variety of talent engagement and inclusion programming, and encourage our people to take an active role in continuing to drive positive change within our agency. Overview Publicis Content is a multi-disciplinary team designed to make and distribute content that consumers will read, watch and share. Working across Influencers, Media Partnerships, Social and Web/Search, we plan, make and measure awesome content for global brands. Publicis Groupe is seeking anInfluencer Campaign Manager to join the incredible Publicis Media Content team. Reporting into the Account Director, you will be required to manage and execute multiple influencer campaigns across a range of UK and global clients, sectors and social channels. You will also be responsible for project managing the end-to-end delivery of your campaigns from initial response through to campaign activation, talent content creation and post-campaign reporting, ensuring they run smoothly, on time and deliver agreed KPIs. Responsibilities Lead end-to-end influencer campaign management -from creator discovery, vetting and contract negotiation through to activation, content approvals, publishing, and post-campaign reporting, ensuring all activity meets brand, legal, and compliance standards. Develop strategic influencer marketing plans by gathering audience, market, and business insights, partnering with Strategy and Insights teams, and delivering data-driven recommendations and PCAs that align with client objectives. Manage client relationships by serving as a trusted day-to-day contact, confidently challenging briefs, addressing issues, and ensuring campaigns are delivered on time, within scope, and to a high standard. Collaborate with internal teams (including Paid Social, Creative, Finance, and other agency partners) to integrate influencer content into wider content and media plans, optimise amplification, and support cross-agency workflows. Oversee commercial and operational excellence by managing Scopes of Work, tracking budgets, ensuring accurate financial reconciliation, and coordinating with Finance on invoicing, compliance, and timely payments. Build strong relationships across the influencer ecosystem - including creators, talent agents, platforms, and internal stakeholders - while educating wider teams on the role of influencer marketing within broader content strategies. Qualifications Deep influencer marketing and creator management expertise, with hands-on experience running end-to-end campaigns - from talent sourcing and negotiation to content delivery, usage rights, and performance analysis. Strong understanding of the creator economy and social media landscape, including platform trends, audience behaviour, retail media connections, and evolving best practices. Excellent stakeholder and relationship management skills, able to build trust with influencers, agents, clients, and cross-functional internal teams. Proven project and operational management capability, confident managing multiple campaigns, timelines, budgets, scopes of work, and compliance requirements across markets. Strong analytical and technical skills, including experience using influencer management and insights platforms (e.g., CreatorIQ, Traackr, Tagger) to inform strategy, optimise campaigns, and demonstrate success. Exceptional communication, negotiation, and leadership abilities, with the confidence to present ideas, guide others, challenge thinking constructively, and inspire creative and strategic storytelling. Additional Information Publicis Media / Zenith UK has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Mar 03, 2026
Full time
Company Description We help brands make BOLD MOVES Nowadays, brands want rapid, spectacular growth and they expect media to deliver it. Clients used to give us media briefs that said "deliver 80% awareness" or "give me an impactful Christmas campaign." Now we hear "Take me from 4th to 1st in my category" "Help me grow 10% in a market declining 10%" "Make me the most loved brand in my industry" These are huge asks of media, that can't be met through tweaking the media plan of two years ago. Decades of advertising research prove that without a big change, large brands stay large and small brands stay small. This is why Zenith help brands make BOLD MOVES. Bold moves are big, brave changes to media strategy, delivering more impact for brands and more value for consumers. Bold moves are backed up with a solid forecast - they are a better path to growth. Bold moves build a partnership - we believe in this approach so much we link our growth to your success. Bold Moves bring bigger ROI This approach works for our clients, our people and consumers - it's why we are recognised as the UK's best media agency. Our CommitmentAt Zenith UK, we believe that fostering an inclusive culture where all talent can thrive makes our company stronger. It enables a greater idea exchange, which fosters innovation and creativity, and enriches our perspective.We are committed to Publicis Groupe's wide variety of talent engagement and inclusion programming, and encourage our people to take an active role in continuing to drive positive change within our agency. Overview Publicis Content is a multi-disciplinary team designed to make and distribute content that consumers will read, watch and share. Working across Influencers, Media Partnerships, Social and Web/Search, we plan, make and measure awesome content for global brands. Publicis Groupe is seeking anInfluencer Campaign Manager to join the incredible Publicis Media Content team. Reporting into the Account Director, you will be required to manage and execute multiple influencer campaigns across a range of UK and global clients, sectors and social channels. You will also be responsible for project managing the end-to-end delivery of your campaigns from initial response through to campaign activation, talent content creation and post-campaign reporting, ensuring they run smoothly, on time and deliver agreed KPIs. Responsibilities Lead end-to-end influencer campaign management -from creator discovery, vetting and contract negotiation through to activation, content approvals, publishing, and post-campaign reporting, ensuring all activity meets brand, legal, and compliance standards. Develop strategic influencer marketing plans by gathering audience, market, and business insights, partnering with Strategy and Insights teams, and delivering data-driven recommendations and PCAs that align with client objectives. Manage client relationships by serving as a trusted day-to-day contact, confidently challenging briefs, addressing issues, and ensuring campaigns are delivered on time, within scope, and to a high standard. Collaborate with internal teams (including Paid Social, Creative, Finance, and other agency partners) to integrate influencer content into wider content and media plans, optimise amplification, and support cross-agency workflows. Oversee commercial and operational excellence by managing Scopes of Work, tracking budgets, ensuring accurate financial reconciliation, and coordinating with Finance on invoicing, compliance, and timely payments. Build strong relationships across the influencer ecosystem - including creators, talent agents, platforms, and internal stakeholders - while educating wider teams on the role of influencer marketing within broader content strategies. Qualifications Deep influencer marketing and creator management expertise, with hands-on experience running end-to-end campaigns - from talent sourcing and negotiation to content delivery, usage rights, and performance analysis. Strong understanding of the creator economy and social media landscape, including platform trends, audience behaviour, retail media connections, and evolving best practices. Excellent stakeholder and relationship management skills, able to build trust with influencers, agents, clients, and cross-functional internal teams. Proven project and operational management capability, confident managing multiple campaigns, timelines, budgets, scopes of work, and compliance requirements across markets. Strong analytical and technical skills, including experience using influencer management and insights platforms (e.g., CreatorIQ, Traackr, Tagger) to inform strategy, optimise campaigns, and demonstrate success. Exceptional communication, negotiation, and leadership abilities, with the confidence to present ideas, guide others, challenge thinking constructively, and inspire creative and strategic storytelling. Additional Information Publicis Media / Zenith UK has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Chief Operating Officer
Mark Allen Group Ltd
Chief Operating Officer (Group)-Publishing, Digital and Events Reporting to: Chief Executive Officer (CEO) Direct Reports: Group IT Director, Web Development Director, Group Production and Design Director, Group Subscriptions and Customer Services Director, Group Subscription Marketing Director, Group Product Analyst Director, Data Operations Director Location - Herne Hill SE24 Start date: 1st April The Chief Operating Officer (COO) is responsible for overseeing and optimising the day-to-day operations of the group's publishing, digital and events businesses. This executive leader will translate strategic vision into operational excellence, ensuring scalable systems and processes, strong financial performance and consistent delivery of high-quality publishing products and live experiences within a culture of collaboration, accountability, and innovation. The COO will act as a key executive, providing management, leadership and vision to ensure the group meets its short-term and long-term objectives. A key focus of the role is bringing systems and data together across the group, tightening cost control and improving delivery discipline, while building strong leadership across the functions listed in this job description. The role will include working with internal teams and external consultants to drive execution of operations across technology, digital platforms, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions, while increasing efficiency, introducing cost savings and supporting revenue generation. Our Organisation Mark Allen Group is values led. We are looking for a COO who delivers results in a way that reflects our values of Passionate, Creative, Nurturing and Fair. Passionate: brings energy, pace and pride in quality, with a clear focus on outcomes and delivery. Creative: solves problems pragmatically, simplifies complexity, and improves systems without adding unnecessary bureaucracy. Nurturing: develops leaders, builds trust across teams, and fosters the conditions for people to excel in their work. Fair: acts with integrity, makes transparent decisions (especially when trade offs are tough), and holds people to account consistently and respectfully. We are looking for a leader who is hands on when required but who also builds scalable ways of working, sets clear expectations, and brings teams through change. Key Responsibilities Oversee operational systems, tools, and platforms supporting publishing, events, and internal operations. Review and implement operational processes and systems across technology, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions to ensure that the group meets both its short term and long term strategic objectives. Identify operational risks and opportunities and lead initiatives to improve efficiency and scalability across the group. Monitor, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales in accordance with the business plan. Support revenue growth through pricing strategies, cost controls, and operational support for sales and partnerships. Lead process improvement initiatives to enhance speed, quality and measurability of deliverables. Build, lead and mentor high performing cross functional teams. Working with the Group HR Director to establish clear goals, KPIs and accountability across departments. Manage and develop direct line reports, ensuring weekly meetings take place. Manage and control departmental expenditure within agreed budgets. Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development and to ensure they are fully informed of objectives, purposes and achievements. Foster a culture of collaboration, continuous improvement and operational excellence. Ensure compliance with legal, regulatory and contractual obligations. Establish and maintain operational policies, procedures and best practices. Drive integration and standardisation of systems, platforms and reporting across the group, improving data quality, visibility and decision making. Ensure clear ownership, governance and ROI for major projects and key suppliers, in line with agreed budgets. Specific Responsibilities Work with the Group IT Director, who will report directly to the COO, to recommend, establish and maintain appropriate systems for operational management and development of the business. Ensure that all IT implementations do not exceed budget or delivery deadlines, and establish clear governance, prioritisation and reporting for IT delivery across the group. Work with the Web Development Director, who will report directly to the COO, to ensure that both the group's web in house platforms and third party platforms are appropriate for the developing needs of the business, as well as to research and recommend other platforms which would enable the group to meet its growth plans. Ensure that all web development implementations do not exceed budget or delivery deadlines, including improving the performance, reliability and scalability of group digital platforms. Work with the Subscriptions and Customer Services Director, who will report directly to the COO, to review subscription processes, systems, and platforms, including developing reports to analyse subscription performance and to help recommend further development of subscription options and packages. Work with the Group Subscription Marketing Director, who will report directly to the COO, to ensure all processes, systems and platforms are appropriate to deliver the group's marketing strategies to drive revenue growth in subscriptions and related events and awards, as well as enhance brand awareness. Work with the Group Product Analyst Director, who will report directly to the COO, to put in place an integrated platform which connects the various systems, applications, and data sources within the business. Work with the group product analyst director and the Chief Commercial & Development Officer to analyse data across the platform to work out behavioural trends to aid decisions on product development. Ensure the platform enables consistent reporting and actionable insight across brands, supporting both cost control and revenue growth decisions. Work with the Group Data Operations Director, who will report directly to the COO, to work out the data requirements for the group, including strategies to increase the first party data sets required for each operating business and brand. To work with the data operations director to review data policies to ensure compliance with data legislation, as well as ensure data delivery systems and processes are appropriate so that data sent out by the group is successfully delivered to its intended recipient. Work with the Group Production Director, who will report directly to the COO, to oversee end to end publishing operations, including editorial workflow, production, design, distribution and digital platforms, as well as ensure cost effective purchasing of print and ensure strong operational delivery across print and digital channels. Work with the Group Production Director and the Chief Commercial & Development Officer to implement a commercial strategy for group photography, videography and podcasts. Work closely with the Chief Commercial & Development Officer on commercially viable digital strategies across the group. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application and cover letter via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work Applicants must have the right to live and work in (country). We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
Mar 02, 2026
Full time
Chief Operating Officer (Group)-Publishing, Digital and Events Reporting to: Chief Executive Officer (CEO) Direct Reports: Group IT Director, Web Development Director, Group Production and Design Director, Group Subscriptions and Customer Services Director, Group Subscription Marketing Director, Group Product Analyst Director, Data Operations Director Location - Herne Hill SE24 Start date: 1st April The Chief Operating Officer (COO) is responsible for overseeing and optimising the day-to-day operations of the group's publishing, digital and events businesses. This executive leader will translate strategic vision into operational excellence, ensuring scalable systems and processes, strong financial performance and consistent delivery of high-quality publishing products and live experiences within a culture of collaboration, accountability, and innovation. The COO will act as a key executive, providing management, leadership and vision to ensure the group meets its short-term and long-term objectives. A key focus of the role is bringing systems and data together across the group, tightening cost control and improving delivery discipline, while building strong leadership across the functions listed in this job description. The role will include working with internal teams and external consultants to drive execution of operations across technology, digital platforms, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions, while increasing efficiency, introducing cost savings and supporting revenue generation. Our Organisation Mark Allen Group is values led. We are looking for a COO who delivers results in a way that reflects our values of Passionate, Creative, Nurturing and Fair. Passionate: brings energy, pace and pride in quality, with a clear focus on outcomes and delivery. Creative: solves problems pragmatically, simplifies complexity, and improves systems without adding unnecessary bureaucracy. Nurturing: develops leaders, builds trust across teams, and fosters the conditions for people to excel in their work. Fair: acts with integrity, makes transparent decisions (especially when trade offs are tough), and holds people to account consistently and respectfully. We are looking for a leader who is hands on when required but who also builds scalable ways of working, sets clear expectations, and brings teams through change. Key Responsibilities Oversee operational systems, tools, and platforms supporting publishing, events, and internal operations. Review and implement operational processes and systems across technology, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions to ensure that the group meets both its short term and long term strategic objectives. Identify operational risks and opportunities and lead initiatives to improve efficiency and scalability across the group. Monitor, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales in accordance with the business plan. Support revenue growth through pricing strategies, cost controls, and operational support for sales and partnerships. Lead process improvement initiatives to enhance speed, quality and measurability of deliverables. Build, lead and mentor high performing cross functional teams. Working with the Group HR Director to establish clear goals, KPIs and accountability across departments. Manage and develop direct line reports, ensuring weekly meetings take place. Manage and control departmental expenditure within agreed budgets. Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development and to ensure they are fully informed of objectives, purposes and achievements. Foster a culture of collaboration, continuous improvement and operational excellence. Ensure compliance with legal, regulatory and contractual obligations. Establish and maintain operational policies, procedures and best practices. Drive integration and standardisation of systems, platforms and reporting across the group, improving data quality, visibility and decision making. Ensure clear ownership, governance and ROI for major projects and key suppliers, in line with agreed budgets. Specific Responsibilities Work with the Group IT Director, who will report directly to the COO, to recommend, establish and maintain appropriate systems for operational management and development of the business. Ensure that all IT implementations do not exceed budget or delivery deadlines, and establish clear governance, prioritisation and reporting for IT delivery across the group. Work with the Web Development Director, who will report directly to the COO, to ensure that both the group's web in house platforms and third party platforms are appropriate for the developing needs of the business, as well as to research and recommend other platforms which would enable the group to meet its growth plans. Ensure that all web development implementations do not exceed budget or delivery deadlines, including improving the performance, reliability and scalability of group digital platforms. Work with the Subscriptions and Customer Services Director, who will report directly to the COO, to review subscription processes, systems, and platforms, including developing reports to analyse subscription performance and to help recommend further development of subscription options and packages. Work with the Group Subscription Marketing Director, who will report directly to the COO, to ensure all processes, systems and platforms are appropriate to deliver the group's marketing strategies to drive revenue growth in subscriptions and related events and awards, as well as enhance brand awareness. Work with the Group Product Analyst Director, who will report directly to the COO, to put in place an integrated platform which connects the various systems, applications, and data sources within the business. Work with the group product analyst director and the Chief Commercial & Development Officer to analyse data across the platform to work out behavioural trends to aid decisions on product development. Ensure the platform enables consistent reporting and actionable insight across brands, supporting both cost control and revenue growth decisions. Work with the Group Data Operations Director, who will report directly to the COO, to work out the data requirements for the group, including strategies to increase the first party data sets required for each operating business and brand. To work with the data operations director to review data policies to ensure compliance with data legislation, as well as ensure data delivery systems and processes are appropriate so that data sent out by the group is successfully delivered to its intended recipient. Work with the Group Production Director, who will report directly to the COO, to oversee end to end publishing operations, including editorial workflow, production, design, distribution and digital platforms, as well as ensure cost effective purchasing of print and ensure strong operational delivery across print and digital channels. Work with the Group Production Director and the Chief Commercial & Development Officer to implement a commercial strategy for group photography, videography and podcasts. Work closely with the Chief Commercial & Development Officer on commercially viable digital strategies across the group. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application and cover letter via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work Applicants must have the right to live and work in (country). We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
Senior Director Of Engineering (Product Development)
UiPath Manchester, Lancashire
Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self propelled, generous, and genuine. People who love being part of a fast moving, fast thinking growth company. And people who care-about each other, about UiPath, and about our larger purpose. Could that be you? Your mission UiPath Supply Chain and Retail team (Peak) is looking for a Senior Director of Software Engineering to lead the development of ML first multi tenant products and agentic solutions. Our vision is to rethink and rearchitect manufacturing and retail business processes using data driven predictions, decision and intelligent automation. In this role, you will manage multi disciplinary engineer squads and engineering managers. You will collaborate with other members of our product and professional services team, including product managers, applied scientists and forward deployed scientists/engineers to build and deploy scalable solutions that transform and establish our commitment to deliver business impact to our customers. What you'll do at UiPath Team Management & Organizational Development Build, mentor, and scale a world class multidisciplinary engineering team of 75 engineers, applied scientists, fostering a culture of innovation, customer obsession, and technical excellence Collaborate effectively across multiple vertically aligned engineering teams (Product and Forward Deployed Engineers), product managers and solutions architects for successful development and adoption of the product and solutions that you manage. Partner closely with Forward Deployment Engineers, Solution Engineers, and Account Managers to understand customer challenges and translate them into scalable engineering solutions Work closely with the People and Talent team to attract, recruit and retain top talent fully aligned with Peak product vision Product & Technical Execution Oversee the end to end development lifecycle of agentic solutions, AI agents, and ML products in the domain of pricing and inventory management. Drive the adoption and effective use of leading agentic coding tools (e.g., Claude Code, Cursor, GitHub Copilot and similar AI development agents) across engineering squads to modernize workflows, boost productivity, and elevate code quality. Establish engineering best practices for AI model deployment as part of software, system reliability, and operational excellence while ensuring compliance with security, privacy, and regulatory standards Take lead on analyzing complex technical issues, technology choices and communicate them with the team and stakeholders in both written and verbal manner to drive consensus. Incubate new ideas and create a roadmap for your areas of focus. Accountable for the software deliverables to meet all requirements of quality, security scalability, extensibility and testability. Continuously improve engineering practices and dev inner loop in the team to increase quality, velocity, and productivity. What you'll bring to the team Proven track record (10+ years' experience) of architecting and hands on engineering world class commercial applications. Proven track record of architecting and developing ML or Agentic commercial products (not platform). Experienced architecting scalable multi tenant architecture on claud using container orchestration with vanilla or Kubernetes based solutions. Ability to work with a globally distributed team. Ability to work closely with customers to develop initial POC and convert POCs to Product when needed. Proficiency in at least one programming language and strong software fundamentals. Proficiency in at least one area of AI (Preferably in LLM/NLP or Classical ML). Maybe you don't tick all the boxes above-but still think you'd be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes-and passion can't be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.
Mar 01, 2026
Full time
Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self propelled, generous, and genuine. People who love being part of a fast moving, fast thinking growth company. And people who care-about each other, about UiPath, and about our larger purpose. Could that be you? Your mission UiPath Supply Chain and Retail team (Peak) is looking for a Senior Director of Software Engineering to lead the development of ML first multi tenant products and agentic solutions. Our vision is to rethink and rearchitect manufacturing and retail business processes using data driven predictions, decision and intelligent automation. In this role, you will manage multi disciplinary engineer squads and engineering managers. You will collaborate with other members of our product and professional services team, including product managers, applied scientists and forward deployed scientists/engineers to build and deploy scalable solutions that transform and establish our commitment to deliver business impact to our customers. What you'll do at UiPath Team Management & Organizational Development Build, mentor, and scale a world class multidisciplinary engineering team of 75 engineers, applied scientists, fostering a culture of innovation, customer obsession, and technical excellence Collaborate effectively across multiple vertically aligned engineering teams (Product and Forward Deployed Engineers), product managers and solutions architects for successful development and adoption of the product and solutions that you manage. Partner closely with Forward Deployment Engineers, Solution Engineers, and Account Managers to understand customer challenges and translate them into scalable engineering solutions Work closely with the People and Talent team to attract, recruit and retain top talent fully aligned with Peak product vision Product & Technical Execution Oversee the end to end development lifecycle of agentic solutions, AI agents, and ML products in the domain of pricing and inventory management. Drive the adoption and effective use of leading agentic coding tools (e.g., Claude Code, Cursor, GitHub Copilot and similar AI development agents) across engineering squads to modernize workflows, boost productivity, and elevate code quality. Establish engineering best practices for AI model deployment as part of software, system reliability, and operational excellence while ensuring compliance with security, privacy, and regulatory standards Take lead on analyzing complex technical issues, technology choices and communicate them with the team and stakeholders in both written and verbal manner to drive consensus. Incubate new ideas and create a roadmap for your areas of focus. Accountable for the software deliverables to meet all requirements of quality, security scalability, extensibility and testability. Continuously improve engineering practices and dev inner loop in the team to increase quality, velocity, and productivity. What you'll bring to the team Proven track record (10+ years' experience) of architecting and hands on engineering world class commercial applications. Proven track record of architecting and developing ML or Agentic commercial products (not platform). Experienced architecting scalable multi tenant architecture on claud using container orchestration with vanilla or Kubernetes based solutions. Ability to work with a globally distributed team. Ability to work closely with customers to develop initial POC and convert POCs to Product when needed. Proficiency in at least one programming language and strong software fundamentals. Proficiency in at least one area of AI (Preferably in LLM/NLP or Classical ML). Maybe you don't tick all the boxes above-but still think you'd be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes-and passion can't be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.
Data and Analytics Director
Publicis Groupe UK
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Overview We're now looking for a Global Data & Analytics Director to lead the charge in data-driven media excellence - elevating analytics from reporting to true strategic influence. If you're passionate about turning complex data into compelling insight, building high-performing teams, and shaping multi-market media strategy, this is your opportunity to make a global impact. Responsibilities As Global Data & Analytics Director, you will: Lead the delivery of high-impact campaign reporting, dashboards, and cross-channel insights Transform complex datasets into clear, actionable narratives for diverse stakeholders Drive advanced exploratory and performance analysis to inform planning and optimisation Ensure analytics directly influences budget allocation, channel strategy, and market prioritisation Own the end-to-end analytics and BI lifecycle - from data ingestion and modelling to insight delivery Establish and evolve robust data governance frameworks Mentor and grow a talented analytics team, fostering innovation and continuous improvement Shape the roadmap for reporting infrastructure and next-generation tools This is a strategic leadership role sitting at the heart of global media decision-making - partnering closely with planning and investment teams to ensure data drives every critical choice. Qualifications What You'll Bring Strong experience in paid digital reporting (agency or in-house), with edxperience leading teams Deep experience in campaign and marketing performance analysis Strong knowledge of digital media vendors and ATL measurement Proven ability to integrate multiple data sources into compelling, data-led storytelling Expertise in ETL processes and managing large-scale datasets Familiarity with modern analytics stacks and hands on scripting experience Advanced Excel skills (PowerQuery, PowerPivot, array formulas) Experience with web analytics tools such as Adobe Analytics and GA4 Strong project management capabilities (Agile experience a plus) A collaborative, strategic mindset with the confidence to influence senior stakeholders Most importantly, you're driven by impact. You don't just report on performance - you improve it. Ready to Lead the Future of Analytics? If you're ready to step into a role where your insights shape global strategy and your leadership elevates an entire analytics function, we'd love to hear from you. Apply now and be the driving force behind data-powered media transformation. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP BIRTHDAY DAY OFF - You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Mar 01, 2026
Full time
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Overview We're now looking for a Global Data & Analytics Director to lead the charge in data-driven media excellence - elevating analytics from reporting to true strategic influence. If you're passionate about turning complex data into compelling insight, building high-performing teams, and shaping multi-market media strategy, this is your opportunity to make a global impact. Responsibilities As Global Data & Analytics Director, you will: Lead the delivery of high-impact campaign reporting, dashboards, and cross-channel insights Transform complex datasets into clear, actionable narratives for diverse stakeholders Drive advanced exploratory and performance analysis to inform planning and optimisation Ensure analytics directly influences budget allocation, channel strategy, and market prioritisation Own the end-to-end analytics and BI lifecycle - from data ingestion and modelling to insight delivery Establish and evolve robust data governance frameworks Mentor and grow a talented analytics team, fostering innovation and continuous improvement Shape the roadmap for reporting infrastructure and next-generation tools This is a strategic leadership role sitting at the heart of global media decision-making - partnering closely with planning and investment teams to ensure data drives every critical choice. Qualifications What You'll Bring Strong experience in paid digital reporting (agency or in-house), with edxperience leading teams Deep experience in campaign and marketing performance analysis Strong knowledge of digital media vendors and ATL measurement Proven ability to integrate multiple data sources into compelling, data-led storytelling Expertise in ETL processes and managing large-scale datasets Familiarity with modern analytics stacks and hands on scripting experience Advanced Excel skills (PowerQuery, PowerPivot, array formulas) Experience with web analytics tools such as Adobe Analytics and GA4 Strong project management capabilities (Agile experience a plus) A collaborative, strategic mindset with the confidence to influence senior stakeholders Most importantly, you're driven by impact. You don't just report on performance - you improve it. Ready to Lead the Future of Analytics? If you're ready to step into a role where your insights shape global strategy and your leadership elevates an entire analytics function, we'd love to hear from you. Apply now and be the driving force behind data-powered media transformation. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP BIRTHDAY DAY OFF - You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Director - Financial Services Transformation (Service)
Frog
Why join frog? frog is part of Capgemini Invent and partners with customer centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experience by delivering market defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. Frogs value humour, positivity, and community just as highly as performance and outcomes. We have an open, flexible and inclusive culture. Working at frog means you are empowered to meet the moment and Make Your Mark on every project What you will be doing We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleagues You will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands on experience of large scale programmes, your network of industry relationships, and your thought leadership to create innovative proposals and deliver tangible benefit to both clients and customers alike. Key Responsibilities Lead and grow frog's Service Transformation activities across FS clients contributing to the overall growth of our business with FS clients Create and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care. Lead and deliver large scale and complex programmes of work from inception to implementation that leverage Capgemini group wide capabilities, have sound commercial foundation, measurable business outcomes and that excite and engage our clients and colleagues. Lead business development, including shaping proposals, responding to bids, pitching to clients, and growing key accounts. Build trusted relationships as a strategic advisor to senior client stakeholders, including C suite leaders, leveraging your deep sector knowledge and consultancy experience. Inspire, coach and develop high performing teams, fostering a culture of creativity, collaboration, and excellence. Build and maintain a strong external presence through thought leadership, speaking engagements, and social media (e.g. LinkedIn). What we are looking for Consulting experience, ideally within Big 4. Deep Sector expertise in FS, in particular Insurance, with a strong understanding of market trends, regulatory landscape, and customer needs. Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design. Proven track record of delivering complex transformation programmes in the insurance sector. Respected industry leader with a visible online presence and a strong network of insurance sector contacts. Passion for innovation and a human centred approach to problem solving. Experience working in or leading a sector focused team within a consultancy is highly desirable. What you will bring A good fit for this role will bring many of the skills, experience, and attributes below Strategic Leader - Capable of managing high performing teams while delivering impactful approaches that drive measurable results for our clients Experienced seller - a proven track record of identifying and driving potential opportunities with clients that will open up areas for frog to expand Pragmatic problem solver - adopts a proactive and flexible approach, focused on finding practical solutions and reducing complexity to drive results Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Commercially astute - develops programmes of work that deliver commercially for both client and frog, is contractually savvy and takes a balanced approach to risk management Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process.
Feb 28, 2026
Full time
Why join frog? frog is part of Capgemini Invent and partners with customer centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experience by delivering market defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. Frogs value humour, positivity, and community just as highly as performance and outcomes. We have an open, flexible and inclusive culture. Working at frog means you are empowered to meet the moment and Make Your Mark on every project What you will be doing We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleagues You will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands on experience of large scale programmes, your network of industry relationships, and your thought leadership to create innovative proposals and deliver tangible benefit to both clients and customers alike. Key Responsibilities Lead and grow frog's Service Transformation activities across FS clients contributing to the overall growth of our business with FS clients Create and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care. Lead and deliver large scale and complex programmes of work from inception to implementation that leverage Capgemini group wide capabilities, have sound commercial foundation, measurable business outcomes and that excite and engage our clients and colleagues. Lead business development, including shaping proposals, responding to bids, pitching to clients, and growing key accounts. Build trusted relationships as a strategic advisor to senior client stakeholders, including C suite leaders, leveraging your deep sector knowledge and consultancy experience. Inspire, coach and develop high performing teams, fostering a culture of creativity, collaboration, and excellence. Build and maintain a strong external presence through thought leadership, speaking engagements, and social media (e.g. LinkedIn). What we are looking for Consulting experience, ideally within Big 4. Deep Sector expertise in FS, in particular Insurance, with a strong understanding of market trends, regulatory landscape, and customer needs. Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design. Proven track record of delivering complex transformation programmes in the insurance sector. Respected industry leader with a visible online presence and a strong network of insurance sector contacts. Passion for innovation and a human centred approach to problem solving. Experience working in or leading a sector focused team within a consultancy is highly desirable. What you will bring A good fit for this role will bring many of the skills, experience, and attributes below Strategic Leader - Capable of managing high performing teams while delivering impactful approaches that drive measurable results for our clients Experienced seller - a proven track record of identifying and driving potential opportunities with clients that will open up areas for frog to expand Pragmatic problem solver - adopts a proactive and flexible approach, focused on finding practical solutions and reducing complexity to drive results Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Commercially astute - develops programmes of work that deliver commercially for both client and frog, is contractually savvy and takes a balanced approach to risk management Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process.
Data and Analytics Director
UNAVAILABLE
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Job Description We're now looking for a Global Data & Analytics Director to lead the charge in data-driven media excellence - elevating analytics from reporting to true strategic influence. If you're passionate about turning complex data into compelling insight, building high-performing teams, and shaping multi-market media strategy, this is your opportunity to make a global impact. Responsibilities As Global Data & Analytics Director, you will: Lead the delivery of high-impact campaign reporting, dashboards, and cross-channel insights Transform complex datasets into clear, actionable narratives for diverse stakeholders Drive advanced exploratory and performance analysis to inform planning and optimisation Ensure analytics directly influences budget allocation, channel strategy, and market prioritisation Own the end-to-end analytics and BI lifecycle - from data ingestion and modelling to insight delivery Establish and evolve robust data governance frameworks Mentor and grow a talented analytics team, fostering innovation and continuous improvement Shape the roadmap for reporting infrastructure and next generation tools This is a strategic leadership role sitting at the heart of global media decision making - partnering closely with planning and investment teams to ensure data drives every critical choice. Qualifications What You'll Bring Strong experience in paid digital reporting (agency or in house), with edxperience leading teams Deep experience in campaign and marketing performance analysis Strong knowledge of digital media vendors and ATL measurement Proven ability to integrate multiple data sources into compelling, data led storytelling Expertise in ETL processes and managing large scale datasets Familiarity with modern analytics stacks and hands on scripting experience Advanced Excel skills (PowerQuery, PowerPivot, array formulas) Experience with web analytics tools such as Adobe Analytics and GA4 Strong project management capabilities (Agile experience a plus) A collaborative, strategic mindset with the confidence to influence senior stakeholders Most importantly, you're driven by impact. You don't just report on performance - you improve it. Ready to Lead the Future of Analytics? If you're ready to step into a role where your insights shape global strategy and your leadership elevates an entire analytics function, we'd love to hear from you. Apply now and be the driving force behind data powered media transformation. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day to day work and create time to focus on your well being and self care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Feb 28, 2026
Full time
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Job Description We're now looking for a Global Data & Analytics Director to lead the charge in data-driven media excellence - elevating analytics from reporting to true strategic influence. If you're passionate about turning complex data into compelling insight, building high-performing teams, and shaping multi-market media strategy, this is your opportunity to make a global impact. Responsibilities As Global Data & Analytics Director, you will: Lead the delivery of high-impact campaign reporting, dashboards, and cross-channel insights Transform complex datasets into clear, actionable narratives for diverse stakeholders Drive advanced exploratory and performance analysis to inform planning and optimisation Ensure analytics directly influences budget allocation, channel strategy, and market prioritisation Own the end-to-end analytics and BI lifecycle - from data ingestion and modelling to insight delivery Establish and evolve robust data governance frameworks Mentor and grow a talented analytics team, fostering innovation and continuous improvement Shape the roadmap for reporting infrastructure and next generation tools This is a strategic leadership role sitting at the heart of global media decision making - partnering closely with planning and investment teams to ensure data drives every critical choice. Qualifications What You'll Bring Strong experience in paid digital reporting (agency or in house), with edxperience leading teams Deep experience in campaign and marketing performance analysis Strong knowledge of digital media vendors and ATL measurement Proven ability to integrate multiple data sources into compelling, data led storytelling Expertise in ETL processes and managing large scale datasets Familiarity with modern analytics stacks and hands on scripting experience Advanced Excel skills (PowerQuery, PowerPivot, array formulas) Experience with web analytics tools such as Adobe Analytics and GA4 Strong project management capabilities (Agile experience a plus) A collaborative, strategic mindset with the confidence to influence senior stakeholders Most importantly, you're driven by impact. You don't just report on performance - you improve it. Ready to Lead the Future of Analytics? If you're ready to step into a role where your insights shape global strategy and your leadership elevates an entire analytics function, we'd love to hear from you. Apply now and be the driving force behind data powered media transformation. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day to day work and create time to focus on your well being and self care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Head of Talent
Kingfisher plc Southampton, Hampshire
Overview We're Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement. A great opportunity to Lead a forward looking global talent agenda that supports the successful delivery of our Powered by Kingfisher strategy. You will play a key role in shaping our Talent strategy by bringing together external trends, business priorities, and our People and Culture Plan. You'll help build a strong talent pipeline, partnering across our Banners and Group Functions to ensure we have the senior capability needed to deliver our strategy. Responsibilities To align the talent and learning agenda with external trends, business strategic priorities and our People and Culture Plan. To work in partnership with the Banners and Group Functions to ensure that we have the right senior talent with the capabilities to deliver the Group strategy and plan. Accountable for the health of the senior talent pool, pipeline and action plan to ensure readiness and success in critical roles. The role will focus on building a strong, deep and diverse succession pipeline into the Kingfisher Senior Leadership Group (SLG) which comprises both the Kingfisher Leadership Team (c100 most senior roles across the Group) and our Next Generation leaders, or successors to KFLT (currently there are over 200 leaders in this talent pool). With reference to diversity, the role ensures diversity in succession plans, gender diversity and beyond, and is accountable for measuring and reporting on progress. The role also facilitates talent mobility to support building breadth and rounded capability and this year will be accountable for developing the talent mobility strategy and plan. Regular reporting and presentation of progress to key stakeholders including the Group Executive. Oversees the setting, tracking and reporting of key talent, diversity and talent metrics. Own key strategic talent partnerships with suppliers. Provide guidance and consultation to senior HR Directors / Leaders regarding talent assessment, development and succession planning. Qualifications Experience of working cross borders, in an international context and in a matrix organisation. Successfully created and delivered a Talent Strategy specifically targeted at developing organisational capability and improved senior bench strength. Previously designed and deployed emerging, high potential and bespoke talent programmes. Deep knowledge on best talent practices, blueprint design and modelling. Commercial and pragmatic outlook that can work cross boarders utilising resource around them. How We Work We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at off site locations. On average, around 60% of your time will involve in person collaboration. We Value Your Perspective We value the perspectives new team members bring and encourage you to apply - even if you don't meet 100% of the requirements. Diversity & Inclusion Our customers come from all walks of life - and so do we. We're committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation. Benefits Private Health Care Opportunity to receive up to family level cover with AXA. Join within three months of starting or at annual renewal in April. (This benefit is subject to Benefit In Kind taxation). Kingfisher Pension Scheme Immediate eligibility through auto enrolment. Contribute 8% to receive a max 14% from the Company. 25 Days' Holiday 25 days per annum plus bank holidays as stated in your contract (pro rated for part time colleagues). Staff Discount 20% discount at B&Q and Screwfix. Eligible after 3 months service. Kingfisher Share Incentive Plan (SIP) Share ownership in a tax efficient way. Save between £10 to £150 per month. Join at any time once three months service is reached. Life Assurance x4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS MP) or x1 Salary if not active member. Bonus Competitive bonus scheme that aligns to work level of role. Kingfisher Share Save Save with the option to buy Kingfisher plc shares at the end of a 3 or 5 year period. Offered annually. Three months service is required at the annual invitation date, normally in October. Our Behaviours At Kingfisher, we are united by our 6 core behaviours Constantly improving our customer experience Acting with humanity and care Be curious Thriving on learning, thinking beyond the obvious Be inclusive Acting inclusively in diverse teams to achieve together Be agile Working with trust, pace and agility Be accountable Championing the plan to deliver results and growth Training & Development There are so many ways you can grow, learn, and develop here at Kingfisher. At whatever pace suits you. Improving without instruments to help you learn is near impossible. That's why we make sure you have everything at your fingertips to find exactly what you need to keep growing. Our Culture We're an innovative, international retailer on a journey to actively make a difference. Always striving to take that next step. You can be part of the difference. From bottom to top you can progress in a collaborative environment. So, why not Kingfisher? Application Process What to expect from our application process Step 1: Application Send in your application via our Kingfisher Careers website. Step 2: Review A member of the Talent Acquisition team will then review your application let you know if you have progressed to the next stage of the process. Step 3: Interview 1 You'll then have a telephone interview/one to one conversation with a recruiter. Step 4: Interview 2 As you progress, you'll be invited to attend a face to face or virtual interview. Step 5: Feedback Your recruiter will be in contact with feedback and, if successful, the details of your job offer! Contact Interested? Great, apply now and help us to Power the Possible.
Feb 28, 2026
Full time
Overview We're Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement. A great opportunity to Lead a forward looking global talent agenda that supports the successful delivery of our Powered by Kingfisher strategy. You will play a key role in shaping our Talent strategy by bringing together external trends, business priorities, and our People and Culture Plan. You'll help build a strong talent pipeline, partnering across our Banners and Group Functions to ensure we have the senior capability needed to deliver our strategy. Responsibilities To align the talent and learning agenda with external trends, business strategic priorities and our People and Culture Plan. To work in partnership with the Banners and Group Functions to ensure that we have the right senior talent with the capabilities to deliver the Group strategy and plan. Accountable for the health of the senior talent pool, pipeline and action plan to ensure readiness and success in critical roles. The role will focus on building a strong, deep and diverse succession pipeline into the Kingfisher Senior Leadership Group (SLG) which comprises both the Kingfisher Leadership Team (c100 most senior roles across the Group) and our Next Generation leaders, or successors to KFLT (currently there are over 200 leaders in this talent pool). With reference to diversity, the role ensures diversity in succession plans, gender diversity and beyond, and is accountable for measuring and reporting on progress. The role also facilitates talent mobility to support building breadth and rounded capability and this year will be accountable for developing the talent mobility strategy and plan. Regular reporting and presentation of progress to key stakeholders including the Group Executive. Oversees the setting, tracking and reporting of key talent, diversity and talent metrics. Own key strategic talent partnerships with suppliers. Provide guidance and consultation to senior HR Directors / Leaders regarding talent assessment, development and succession planning. Qualifications Experience of working cross borders, in an international context and in a matrix organisation. Successfully created and delivered a Talent Strategy specifically targeted at developing organisational capability and improved senior bench strength. Previously designed and deployed emerging, high potential and bespoke talent programmes. Deep knowledge on best talent practices, blueprint design and modelling. Commercial and pragmatic outlook that can work cross boarders utilising resource around them. How We Work We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at off site locations. On average, around 60% of your time will involve in person collaboration. We Value Your Perspective We value the perspectives new team members bring and encourage you to apply - even if you don't meet 100% of the requirements. Diversity & Inclusion Our customers come from all walks of life - and so do we. We're committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation. Benefits Private Health Care Opportunity to receive up to family level cover with AXA. Join within three months of starting or at annual renewal in April. (This benefit is subject to Benefit In Kind taxation). Kingfisher Pension Scheme Immediate eligibility through auto enrolment. Contribute 8% to receive a max 14% from the Company. 25 Days' Holiday 25 days per annum plus bank holidays as stated in your contract (pro rated for part time colleagues). Staff Discount 20% discount at B&Q and Screwfix. Eligible after 3 months service. Kingfisher Share Incentive Plan (SIP) Share ownership in a tax efficient way. Save between £10 to £150 per month. Join at any time once three months service is reached. Life Assurance x4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS MP) or x1 Salary if not active member. Bonus Competitive bonus scheme that aligns to work level of role. Kingfisher Share Save Save with the option to buy Kingfisher plc shares at the end of a 3 or 5 year period. Offered annually. Three months service is required at the annual invitation date, normally in October. Our Behaviours At Kingfisher, we are united by our 6 core behaviours Constantly improving our customer experience Acting with humanity and care Be curious Thriving on learning, thinking beyond the obvious Be inclusive Acting inclusively in diverse teams to achieve together Be agile Working with trust, pace and agility Be accountable Championing the plan to deliver results and growth Training & Development There are so many ways you can grow, learn, and develop here at Kingfisher. At whatever pace suits you. Improving without instruments to help you learn is near impossible. That's why we make sure you have everything at your fingertips to find exactly what you need to keep growing. Our Culture We're an innovative, international retailer on a journey to actively make a difference. Always striving to take that next step. You can be part of the difference. From bottom to top you can progress in a collaborative environment. So, why not Kingfisher? Application Process What to expect from our application process Step 1: Application Send in your application via our Kingfisher Careers website. Step 2: Review A member of the Talent Acquisition team will then review your application let you know if you have progressed to the next stage of the process. Step 3: Interview 1 You'll then have a telephone interview/one to one conversation with a recruiter. Step 4: Interview 2 As you progress, you'll be invited to attend a face to face or virtual interview. Step 5: Feedback Your recruiter will be in contact with feedback and, if successful, the details of your job offer! Contact Interested? Great, apply now and help us to Power the Possible.
Deliveroo
Head of Operational Support (12 month FTC)
Deliveroo Manchester, Lancashire
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Feb 28, 2026
Full time
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Head of Sales - UK Commercial - UK & Europe Mayborn HQ
Mayborn Newcastle Upon Tyne, Tyne And Wear
Head of Sales UK Location: Newcastle upon Tyne Salary: Competitive Contract: Permanent We are looking for two Head of Sales to join our UK commercial team, one will be focused on our Baby Speciality channels and the other will focus on Grocery. The Head of Sales will lead the end to end P&L, strategic and commercial agenda for the Baby Specialty or Grocery Channels in the UK, owning strategic relationships with major retail partners. You will be accountable for delivering revenue, profit (EBITDA), distribution growth & other brand-building objectives for Tommee Tippee, No1 Baby Brand in the UK across this channel. These roles combine strong customer relationship development & management, strategic channel leadership, category value growth, category management expertise, trade & performance marketing expertise online and offline, influencing cross-functionally internally and externally to create and drive long term profitable growth for your channel, whilst ensuring the brand continues to lead the market across the UK's most trusted retailers. Finally, as Mayborn becomes a digital first brand, experience of managing Omni plans and channels, activating brands digitally in the retail space is also required. What you will be doing: Channel Strategy Leadership Develop and own the long-term commercial strategy for the channel, ensuring alignment to overall business goals and brand positioning. Identify growth drivers, category trends, shopper insights and competitive dynamics to inform channel & individual customer plans. Build annual channel plans, including distribution targets, shopper activation calendars, pricing strategies and work with category to build optimized promotional frameworks. Customer & Account Management Lead for & support the team to build and maintain strategic relationships across a cross functional contact strategy. Leading the high level customer relationships. Oversee negotiation of annual joint business plans (JBPs), commercial terms, media partnerships and promotional programmes. Ensure excellence in forecasting, demand planning, and supply chain collaboration to deliver best-in-class availability and on-shelf execution. Support National Account Managers with strategic guidance, coaching, escalation, and development to gain the most growth from these accounts for the brand. Commercial Performance Own P&L performance for the channel, including revenue, margin, trade investment and ROI. Report weekly to the Regional MD performance for your channel creating monthly updates for the Monthly Business Unit Meetings Experience of Revenue Growth management in order to optimise channel pricing, category mix, promotional mechanics and investment strategy to maximise long term profitable growth. Lead through the team CPI negotiations & investment discussions to improve brand profitability in each retailer and across the channel as a whole Lead the team to proactively manage their forecast to drive forecast accuracy & improve forecasting bias working to optimize the process with demand planning Drive performance management through weekly business reviews and Monthly x functional performance meetings using Insights & KPI dashboards to inform and drive agile decision making. Brand & Category Expansion Lead Category Management & Champion category leadership with key retailers, leveraging data and insights to grow category value and strengthen brand authority. Partner with Marketing, Category & Innovation to shape NPD launch plans, in-store activation, online content and retail theatre. Work with Channel Shopper Marketing Manager to execute shopper budget across retailers to maximise ROI & ensure consistency of brand execution across every customer touchpoint, both in-store and online. Cross-Functional Collaboration Work closely with Marketing (Global & Local), Customer Services, Demand Planning, Finance and Digital teams to deliver integrated commercial plans. Provide retailer and channel insight into FUEL process via Category Channel leads to cross-functional teams to shape long-term brand strategy. Lead cross-functional readiness for key brand moments (NPD, seasonal peaks, campaigns). Leadership & Team Development Lead, mentor and develop a high-performing commercial team, building capability in account management, financial acumen, brand building and channel strategy. Foster a collaborative, customer & consumer centric obsession, results orientated culture that values ownership, accountability and operational excellence. Set clear annual & quarterly performance objectives and provide continuous feedback, support, and development opportunities. Build & develop Team development plans & commercial capability across the entire team ensuring all individuals have Individual Development plans and High Potential talent have clear succession plans Lead the team through the change management and organisational transformation journey, supporting developing commercial capabilities and processes to be best in class What skills and experiences you'll need to ace this job: Proven senior commercial leadership experience within branded FMCG or consumer goods, ideally in baby, beauty, health, or premium speciality categories. Commercial Acumen: Strong understanding of FMCG sales dynamics, retailer needs, and category management principles as well as strong analytical, negotiation & financial acumen (P&L ownership essential) as well as RGM experience or long-term revenue strategy planning / long term vision Customer Leadership: Proven ability to manage senior retail customer relationships and negotiate high-value deals in premium retail environments & brand building in high trust categories from Category Director to Senior buying team and across into supply chain and marketing Grocery - particularly Tesco Baby Speciality - Particularly Boots & John Lewis Team Leadership: Track record of leading, motivating, and developing account management teams /people Results Orientated: Driven and ambitious, with a bias for action, you will have a proven track record in delivering results. Strategic Thinking: Ability to translate strategy into action and drive execution with precision. Digital Expertise: Experience leading online sales & marketing plans / digital marketing or performance marketing through retailers dotcom sites & e comm accounts is useful Analytical & Data-Led: Skilled in performance analytics, forecasting, and using data to influence decisions. Collaborative Mindset: Comfortable working cross-functionally in fast-paced, matrixed organizations. Communication: Excellent written and oral communication as well as influencing & stakeholder manager Resilient & Entrepreneurial: Can-do attitude with the ability to thrive in dynamic and evolving environments. Consumer Obsession: Passion for parent-centric categories and premium consumer experience. Culture: Experience working in a change management environment, fast paced, entrepreneurial environment would be ideal If this sounds like an exciting opportunity for you, please apply online. Any queries can be directed to Luke at or James Davison at
Feb 28, 2026
Full time
Head of Sales UK Location: Newcastle upon Tyne Salary: Competitive Contract: Permanent We are looking for two Head of Sales to join our UK commercial team, one will be focused on our Baby Speciality channels and the other will focus on Grocery. The Head of Sales will lead the end to end P&L, strategic and commercial agenda for the Baby Specialty or Grocery Channels in the UK, owning strategic relationships with major retail partners. You will be accountable for delivering revenue, profit (EBITDA), distribution growth & other brand-building objectives for Tommee Tippee, No1 Baby Brand in the UK across this channel. These roles combine strong customer relationship development & management, strategic channel leadership, category value growth, category management expertise, trade & performance marketing expertise online and offline, influencing cross-functionally internally and externally to create and drive long term profitable growth for your channel, whilst ensuring the brand continues to lead the market across the UK's most trusted retailers. Finally, as Mayborn becomes a digital first brand, experience of managing Omni plans and channels, activating brands digitally in the retail space is also required. What you will be doing: Channel Strategy Leadership Develop and own the long-term commercial strategy for the channel, ensuring alignment to overall business goals and brand positioning. Identify growth drivers, category trends, shopper insights and competitive dynamics to inform channel & individual customer plans. Build annual channel plans, including distribution targets, shopper activation calendars, pricing strategies and work with category to build optimized promotional frameworks. Customer & Account Management Lead for & support the team to build and maintain strategic relationships across a cross functional contact strategy. Leading the high level customer relationships. Oversee negotiation of annual joint business plans (JBPs), commercial terms, media partnerships and promotional programmes. Ensure excellence in forecasting, demand planning, and supply chain collaboration to deliver best-in-class availability and on-shelf execution. Support National Account Managers with strategic guidance, coaching, escalation, and development to gain the most growth from these accounts for the brand. Commercial Performance Own P&L performance for the channel, including revenue, margin, trade investment and ROI. Report weekly to the Regional MD performance for your channel creating monthly updates for the Monthly Business Unit Meetings Experience of Revenue Growth management in order to optimise channel pricing, category mix, promotional mechanics and investment strategy to maximise long term profitable growth. Lead through the team CPI negotiations & investment discussions to improve brand profitability in each retailer and across the channel as a whole Lead the team to proactively manage their forecast to drive forecast accuracy & improve forecasting bias working to optimize the process with demand planning Drive performance management through weekly business reviews and Monthly x functional performance meetings using Insights & KPI dashboards to inform and drive agile decision making. Brand & Category Expansion Lead Category Management & Champion category leadership with key retailers, leveraging data and insights to grow category value and strengthen brand authority. Partner with Marketing, Category & Innovation to shape NPD launch plans, in-store activation, online content and retail theatre. Work with Channel Shopper Marketing Manager to execute shopper budget across retailers to maximise ROI & ensure consistency of brand execution across every customer touchpoint, both in-store and online. Cross-Functional Collaboration Work closely with Marketing (Global & Local), Customer Services, Demand Planning, Finance and Digital teams to deliver integrated commercial plans. Provide retailer and channel insight into FUEL process via Category Channel leads to cross-functional teams to shape long-term brand strategy. Lead cross-functional readiness for key brand moments (NPD, seasonal peaks, campaigns). Leadership & Team Development Lead, mentor and develop a high-performing commercial team, building capability in account management, financial acumen, brand building and channel strategy. Foster a collaborative, customer & consumer centric obsession, results orientated culture that values ownership, accountability and operational excellence. Set clear annual & quarterly performance objectives and provide continuous feedback, support, and development opportunities. Build & develop Team development plans & commercial capability across the entire team ensuring all individuals have Individual Development plans and High Potential talent have clear succession plans Lead the team through the change management and organisational transformation journey, supporting developing commercial capabilities and processes to be best in class What skills and experiences you'll need to ace this job: Proven senior commercial leadership experience within branded FMCG or consumer goods, ideally in baby, beauty, health, or premium speciality categories. Commercial Acumen: Strong understanding of FMCG sales dynamics, retailer needs, and category management principles as well as strong analytical, negotiation & financial acumen (P&L ownership essential) as well as RGM experience or long-term revenue strategy planning / long term vision Customer Leadership: Proven ability to manage senior retail customer relationships and negotiate high-value deals in premium retail environments & brand building in high trust categories from Category Director to Senior buying team and across into supply chain and marketing Grocery - particularly Tesco Baby Speciality - Particularly Boots & John Lewis Team Leadership: Track record of leading, motivating, and developing account management teams /people Results Orientated: Driven and ambitious, with a bias for action, you will have a proven track record in delivering results. Strategic Thinking: Ability to translate strategy into action and drive execution with precision. Digital Expertise: Experience leading online sales & marketing plans / digital marketing or performance marketing through retailers dotcom sites & e comm accounts is useful Analytical & Data-Led: Skilled in performance analytics, forecasting, and using data to influence decisions. Collaborative Mindset: Comfortable working cross-functionally in fast-paced, matrixed organizations. Communication: Excellent written and oral communication as well as influencing & stakeholder manager Resilient & Entrepreneurial: Can-do attitude with the ability to thrive in dynamic and evolving environments. Consumer Obsession: Passion for parent-centric categories and premium consumer experience. Culture: Experience working in a change management environment, fast paced, entrepreneurial environment would be ideal If this sounds like an exciting opportunity for you, please apply online. Any queries can be directed to Luke at or James Davison at
Senior Manager (Public Services)
Faculty
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we've worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here. We dont chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we're always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where youll be empowered to envision its most powerful applications, and to make them happen. About the team Our Government and Public Services business unit is committed to leveraging AI for the benefit of individual citizens and the public good. From our work informing strategic government decisions, to optimising our NHS, through to protecting children from harmful online content - we know that AI offers opportunities to drive improvements at every level of Government and we are proud to lead on some of the most impactful work happening in the sector. Because of the nature of the work we do with our customers in this space, you will need to hold an active UK Security Clearance (SC) and used that clearance on a Government project in the previous 12 months. You will be expected to work from our office and on site with these customers from time to time. About the role As a Senior Manager within our Public Services team, youll lead critical work for discerning and highly AI literate customers in the UK Government and for international partners. This is a fast paced and demanding role which, in addition to mission area context, requires programme delivery mastery and an ability to think thoughtfully and creatively about the role for AI in the core public services we utilise on a daily basis. You can expect to lead portfolios of work for our customers, which range from experimental applications of emerging technologies, to products that we progress through a complete development lifecycle and deploy for users in Government. What youll be doing: Managing the delivery of multiple, complex programmes of work for our Public Services clients including strategy, R&D, and product builds. Overseeing a portfolio of projects across multiple facets of the Public Services including the Home Office, Department for Education and others. Developing and owning compelling proposals to grow our Public Sector portfolio. Mentoring and developing team members, aligning their responsibilities with the critically important Public Services work for which we are responsible. Working strategically to deliver meaningful outcomes for public sector organisations rather than just focusing on outputs. Forming strong, trusted relationships with senior government customers and collaborating closely with other consulting partners where needed Advising clients on AI strategy and technical implementation, engaging confidently in technical discussions with directors. Supporting wider business efforts as a Senior Manager to ensure maximum strategic flexibility and commercial impact. Who we re looking for: You are an experienced Senior Manager with a strong background in managing complex, large-scale transformation programs. You bring proven experience in Public Services space, possibly from your time in Government, academia, or roles in industry. You have experience navigating and understanding large technical programmes either either for the Home Office or a similar high-profile government department. You have a demonstrable interest and understanding of AI and ML concepts and can think creatively about their application for a range of Public Sector challenges. You possess the technical nous to engage confidently with directors on engineering concepts and AI applications. You understand the commercial consulting delivery model, allowing you to focus immediately on account growth and project oversight. You possess the flexibility to support broader Senior Manager work and embrace an entrepreneurial approach to a highly visible portfolio. You thrive in ambiguous settings and demonstrate a structured approach to problem-solving and delivering high-quality, high-stakes projects. The Interview Process Talent Team Screen (30 minutes) Introduction to the team (60 minutes) Case Study Interview (60 minutes) Culture and Leadership Interview (60 minutes) Our Recruitment Ethos We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: Unlimited Annual Leave Policy Private healthcare and dental Enhanced parental leave Family-Friendly Flexibility & Flexible working Sanctus Coaching Hybrid Working (2 days in our Old Street office, London) If you dont feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please do apply or reach out to our Talent Acquisition team for a confidential chat - Please know we are open to conversations about part-time roles or condensed hours.
Feb 28, 2026
Full time
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we've worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here. We dont chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we're always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where youll be empowered to envision its most powerful applications, and to make them happen. About the team Our Government and Public Services business unit is committed to leveraging AI for the benefit of individual citizens and the public good. From our work informing strategic government decisions, to optimising our NHS, through to protecting children from harmful online content - we know that AI offers opportunities to drive improvements at every level of Government and we are proud to lead on some of the most impactful work happening in the sector. Because of the nature of the work we do with our customers in this space, you will need to hold an active UK Security Clearance (SC) and used that clearance on a Government project in the previous 12 months. You will be expected to work from our office and on site with these customers from time to time. About the role As a Senior Manager within our Public Services team, youll lead critical work for discerning and highly AI literate customers in the UK Government and for international partners. This is a fast paced and demanding role which, in addition to mission area context, requires programme delivery mastery and an ability to think thoughtfully and creatively about the role for AI in the core public services we utilise on a daily basis. You can expect to lead portfolios of work for our customers, which range from experimental applications of emerging technologies, to products that we progress through a complete development lifecycle and deploy for users in Government. What youll be doing: Managing the delivery of multiple, complex programmes of work for our Public Services clients including strategy, R&D, and product builds. Overseeing a portfolio of projects across multiple facets of the Public Services including the Home Office, Department for Education and others. Developing and owning compelling proposals to grow our Public Sector portfolio. Mentoring and developing team members, aligning their responsibilities with the critically important Public Services work for which we are responsible. Working strategically to deliver meaningful outcomes for public sector organisations rather than just focusing on outputs. Forming strong, trusted relationships with senior government customers and collaborating closely with other consulting partners where needed Advising clients on AI strategy and technical implementation, engaging confidently in technical discussions with directors. Supporting wider business efforts as a Senior Manager to ensure maximum strategic flexibility and commercial impact. Who we re looking for: You are an experienced Senior Manager with a strong background in managing complex, large-scale transformation programs. You bring proven experience in Public Services space, possibly from your time in Government, academia, or roles in industry. You have experience navigating and understanding large technical programmes either either for the Home Office or a similar high-profile government department. You have a demonstrable interest and understanding of AI and ML concepts and can think creatively about their application for a range of Public Sector challenges. You possess the technical nous to engage confidently with directors on engineering concepts and AI applications. You understand the commercial consulting delivery model, allowing you to focus immediately on account growth and project oversight. You possess the flexibility to support broader Senior Manager work and embrace an entrepreneurial approach to a highly visible portfolio. You thrive in ambiguous settings and demonstrate a structured approach to problem-solving and delivering high-quality, high-stakes projects. The Interview Process Talent Team Screen (30 minutes) Introduction to the team (60 minutes) Case Study Interview (60 minutes) Culture and Leadership Interview (60 minutes) Our Recruitment Ethos We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: Unlimited Annual Leave Policy Private healthcare and dental Enhanced parental leave Family-Friendly Flexibility & Flexible working Sanctus Coaching Hybrid Working (2 days in our Old Street office, London) If you dont feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please do apply or reach out to our Talent Acquisition team for a confidential chat - Please know we are open to conversations about part-time roles or condensed hours.
Harrison Scott Associates
Operations Director - On Demand Printing - England - £70k -£100k pa basic (depending on experience)
Harrison Scott Associates
Operations Director - On Demand Printing Job Title: Operations Director - On Demand Printing Our client's mission is to offer exceptionally high quality and innovative printed products. To achieve that, they are involved in all aspects of the value chain from product design, development, IT and systems, manufacturing, wholesale and distribution, customer service, and retailing. Currently experiencing significant expansion, they are looking for a new senior manager through the appointment of a high calibre Operations Director. This pivotal role is to be responsible and accountable for the company's operational strategies, and to ensure their effective implementation. A collegiate business manager who helps execute long term and short term plans and directives by implementing judgment, vision, management, commercial acumen and leadership. Our client is not only looking for a technically orientated Operations Director, but one who also views the quality of the products they manufacture as central to their value proposition and can best use technology as an enabling tool. An Operations Director who can incorporate people and product considerations with improved technology to drive operational efficiencies and profitable growth. The Operations Director will take ownership across the IT Network, System ERP, CRM, factory production workflow, order management, API and EDI setup. You will oversee the whole value chain, joining the operational pieces together and co ordinating the work process to be more efficient and effective - from order input, to production, to fulfilment. Duties and Responsibilities Design and implement operational business strategies, plans and procedures Measure effectiveness and efficiency of operational processes, both internally and externally, finding ways to improve processes Ensure operational effectiveness of the company's production units, supporting and adding value, delivering & driving systems and production workflow enhancements Manage company.Net programmers/contractors, IT network support personnel & overseeing IT agencies including those that run e-commerce platforms Responsible for company ERP system (Access Supply chain) and ensuring fully utilised to maximum effect Motivate staff to meet or surpass organisational goals Foster a collaborative environment across diverse teams Skills / Attributes Required Highly self motivated, with the desire to succeed and add value Proven experience as an Operations Director or relevant role in On Demand Print Experience of managing IT programmers/teams, and technical agencies Understanding of business functions such as HR, Finance etc. Demonstrable competency in project management, strategic planning and budgeting Solid background of data analysis and performance/operation metrics Strong knowledge of IT/Business infrastructure and MS Office Outstanding organisational and leadership abilities Excellent written and interpersonal skills Exceptional aptitude in decision making and problem solving Strong experience with Production and understanding of everyday shop floor issues and limitations Logistics knowledge and experience of drop ship operations
Feb 28, 2026
Full time
Operations Director - On Demand Printing Job Title: Operations Director - On Demand Printing Our client's mission is to offer exceptionally high quality and innovative printed products. To achieve that, they are involved in all aspects of the value chain from product design, development, IT and systems, manufacturing, wholesale and distribution, customer service, and retailing. Currently experiencing significant expansion, they are looking for a new senior manager through the appointment of a high calibre Operations Director. This pivotal role is to be responsible and accountable for the company's operational strategies, and to ensure their effective implementation. A collegiate business manager who helps execute long term and short term plans and directives by implementing judgment, vision, management, commercial acumen and leadership. Our client is not only looking for a technically orientated Operations Director, but one who also views the quality of the products they manufacture as central to their value proposition and can best use technology as an enabling tool. An Operations Director who can incorporate people and product considerations with improved technology to drive operational efficiencies and profitable growth. The Operations Director will take ownership across the IT Network, System ERP, CRM, factory production workflow, order management, API and EDI setup. You will oversee the whole value chain, joining the operational pieces together and co ordinating the work process to be more efficient and effective - from order input, to production, to fulfilment. Duties and Responsibilities Design and implement operational business strategies, plans and procedures Measure effectiveness and efficiency of operational processes, both internally and externally, finding ways to improve processes Ensure operational effectiveness of the company's production units, supporting and adding value, delivering & driving systems and production workflow enhancements Manage company.Net programmers/contractors, IT network support personnel & overseeing IT agencies including those that run e-commerce platforms Responsible for company ERP system (Access Supply chain) and ensuring fully utilised to maximum effect Motivate staff to meet or surpass organisational goals Foster a collaborative environment across diverse teams Skills / Attributes Required Highly self motivated, with the desire to succeed and add value Proven experience as an Operations Director or relevant role in On Demand Print Experience of managing IT programmers/teams, and technical agencies Understanding of business functions such as HR, Finance etc. Demonstrable competency in project management, strategic planning and budgeting Solid background of data analysis and performance/operation metrics Strong knowledge of IT/Business infrastructure and MS Office Outstanding organisational and leadership abilities Excellent written and interpersonal skills Exceptional aptitude in decision making and problem solving Strong experience with Production and understanding of everyday shop floor issues and limitations Logistics knowledge and experience of drop ship operations
Capita
Head of Governance
Capita
Capita Pension Solutions Ltd, part of the Capita Experience Division, is committed to delivering better outcomes for clients, members and colleagues. As a core member of the Senior Leadership Team, the Head of Governance plays a pivotal role in ensuring the business operates within an effective, robust and compliant governance framework that supports our people, processes and systems. The Head of Governance is responsible for overseeing all aspects of corporate governance across the Pensions business, ensuring compliance with legislation, regulation and internal policies, and fostering a culture of transparency and accountability. The role provides effective leadership that guides and empowers teams and ensures that they are well supported and managed to deliver consistently strong outcomes. As a senior leader, the Head of Governance will role model Capita's values and behaviours, champion an excellent colleague experience, and act as a catalyst for diversity of thought, inclusion and continuous improvement across the organisation. Job title: Head of Governance Job Description: What we're looking for: Understand client and business requirements and delivery to deliver a robust governance framework. Be open to challenging the status quo and taking bold decisions. Assess how to manage enterprise risk, ensuring compliance with corporate policies and legislation. Extensive senior governance experience in pensions, financial services or regulated environments with a knowledge of DB and/or DC pension schemes. Strong regulatory understanding (FCA, TPR, ICO, HMRC). Proven leadership of large scale teams in governance, risk, compliance and assurance functions. Skilled in influencing senior executives and operating in complex stakeholder environments. Demonstrated ability to strengthen governance frameworks and drive cultural change. Understand the importance of an effective and compliant governance framework to support our people and our business processes and systems. Proven record of delivering change management activity. Demonstrable ability to succeed in a complex matrix environment, where they do not personally hold all the levers required to succeed. Operational experience of operating within a regulated business Key Responsibilities 1. Governance Framework & Oversight Own and maintain the CPSL governance framework, ensuring alignment with Capita Group standards and regulatory expectations. Maintain a robust governance infrastructure that effectively mitigates all key business risks across all areas within Pensions and engenders a culture of compliance and risk awareness that ensures all regulatory and internal control requirements are adhered to. Lead governance operations including controls, complaints, business continuity, AML/sanctions monitoring, and regulatory compliance. Ensure all governance forums (e.g., risk committees, assurance boards, operational governance forums) run effectively with appropriate documentation, escalations and action tracking. 2. Regulatory, Risk & Compliance Leadership Oversee the Risk & FS Compliance function and ensure CPSL meets statutory and regulatory requirements (FCA, TPR, ICO). Manage relationships with the relevant regulatory bodies Provide senior leadership for enterprise risk management, including risk appetite, monitoring, controls and assurance. Ensure timely reporting into CPS Risk & Compliance Committee and CPSL Regulatory Board. 3. Assurance & Control Environment Lead Project & Programme Assurance for major programmes, ensuring compliance with governance and risk frameworks. Strengthen the internal control environment across data, operations, payroll, admin and transformation functions. 4. Organisational Leadership & Influence Lead the governance function for the pensions business which brings together all activity that helps a colleague, helps a client. Review, develop and implement strategies, policies and procedures in line with legislation, regulations and best practice across all functions aligned under the governance function. Ensure compliance across the business and have strategies in place to identify non compliance and provide corrective actions. Act as a key member of the CPSL Leadership Team, contributing to strategic planning and organisational decision making. Provide governance guidance to Market Directors (Public, Insurance, Private), Ops, Consulting, and Transformation functions. Advise senior stakeholders (MD, CFO, COO, Chief of Staff, HR, Legal, Compliance) on governance matters. 5. Policy, Standards & Regulatory Change Own CPSL policies and standards, ensuring they remain current, applied consistently, and audited regularly. Monitor and interpret regulatory developments affecting CPSL and pension administration. 6. Culture, Conduct & Ethics Champion a culture of transparency, accountability and ethical conduct. Drive a culture of continuous improvement through maximising efficiencies whilst underpinning sustainability Deliver and drive the people agenda creating highly engaged and motivated colleagues Financial budget control and year on year performance Drive capability uplift across governance, risk, compliance and assurance teams. About Capita Pensions Solutions: Capita Pension Solutions is one of the UK's leading pension firms. We provide an unrivalled breath of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients' pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.In this role, you would have the opportunity to add real value from the outset and join a growing and thriving team and a great benefits package including: 23 days' holiday (rising to 27) with the opportunity to buy extra leave Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, the opportunity to buy extra leave and plenty more Voluntary benefits designed to suit your lifestyle-from discounts on retail, socialising, to travel, technology, and health and wellbeing What we hope you'll do next: Choose "Apply now" to fill out our short application, so that we can learn more about you.We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at or call and we'll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website. As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at . Location: Home-Based - GBR,Zjednoczone Królestwo Time Type: Zatrudnienie w pełnym wymiarze godzin Contract Type: Stały Capita is a consulting, transformation
Feb 28, 2026
Full time
Capita Pension Solutions Ltd, part of the Capita Experience Division, is committed to delivering better outcomes for clients, members and colleagues. As a core member of the Senior Leadership Team, the Head of Governance plays a pivotal role in ensuring the business operates within an effective, robust and compliant governance framework that supports our people, processes and systems. The Head of Governance is responsible for overseeing all aspects of corporate governance across the Pensions business, ensuring compliance with legislation, regulation and internal policies, and fostering a culture of transparency and accountability. The role provides effective leadership that guides and empowers teams and ensures that they are well supported and managed to deliver consistently strong outcomes. As a senior leader, the Head of Governance will role model Capita's values and behaviours, champion an excellent colleague experience, and act as a catalyst for diversity of thought, inclusion and continuous improvement across the organisation. Job title: Head of Governance Job Description: What we're looking for: Understand client and business requirements and delivery to deliver a robust governance framework. Be open to challenging the status quo and taking bold decisions. Assess how to manage enterprise risk, ensuring compliance with corporate policies and legislation. Extensive senior governance experience in pensions, financial services or regulated environments with a knowledge of DB and/or DC pension schemes. Strong regulatory understanding (FCA, TPR, ICO, HMRC). Proven leadership of large scale teams in governance, risk, compliance and assurance functions. Skilled in influencing senior executives and operating in complex stakeholder environments. Demonstrated ability to strengthen governance frameworks and drive cultural change. Understand the importance of an effective and compliant governance framework to support our people and our business processes and systems. Proven record of delivering change management activity. Demonstrable ability to succeed in a complex matrix environment, where they do not personally hold all the levers required to succeed. Operational experience of operating within a regulated business Key Responsibilities 1. Governance Framework & Oversight Own and maintain the CPSL governance framework, ensuring alignment with Capita Group standards and regulatory expectations. Maintain a robust governance infrastructure that effectively mitigates all key business risks across all areas within Pensions and engenders a culture of compliance and risk awareness that ensures all regulatory and internal control requirements are adhered to. Lead governance operations including controls, complaints, business continuity, AML/sanctions monitoring, and regulatory compliance. Ensure all governance forums (e.g., risk committees, assurance boards, operational governance forums) run effectively with appropriate documentation, escalations and action tracking. 2. Regulatory, Risk & Compliance Leadership Oversee the Risk & FS Compliance function and ensure CPSL meets statutory and regulatory requirements (FCA, TPR, ICO). Manage relationships with the relevant regulatory bodies Provide senior leadership for enterprise risk management, including risk appetite, monitoring, controls and assurance. Ensure timely reporting into CPS Risk & Compliance Committee and CPSL Regulatory Board. 3. Assurance & Control Environment Lead Project & Programme Assurance for major programmes, ensuring compliance with governance and risk frameworks. Strengthen the internal control environment across data, operations, payroll, admin and transformation functions. 4. Organisational Leadership & Influence Lead the governance function for the pensions business which brings together all activity that helps a colleague, helps a client. Review, develop and implement strategies, policies and procedures in line with legislation, regulations and best practice across all functions aligned under the governance function. Ensure compliance across the business and have strategies in place to identify non compliance and provide corrective actions. Act as a key member of the CPSL Leadership Team, contributing to strategic planning and organisational decision making. Provide governance guidance to Market Directors (Public, Insurance, Private), Ops, Consulting, and Transformation functions. Advise senior stakeholders (MD, CFO, COO, Chief of Staff, HR, Legal, Compliance) on governance matters. 5. Policy, Standards & Regulatory Change Own CPSL policies and standards, ensuring they remain current, applied consistently, and audited regularly. Monitor and interpret regulatory developments affecting CPSL and pension administration. 6. Culture, Conduct & Ethics Champion a culture of transparency, accountability and ethical conduct. Drive a culture of continuous improvement through maximising efficiencies whilst underpinning sustainability Deliver and drive the people agenda creating highly engaged and motivated colleagues Financial budget control and year on year performance Drive capability uplift across governance, risk, compliance and assurance teams. About Capita Pensions Solutions: Capita Pension Solutions is one of the UK's leading pension firms. We provide an unrivalled breath of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients' pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.In this role, you would have the opportunity to add real value from the outset and join a growing and thriving team and a great benefits package including: 23 days' holiday (rising to 27) with the opportunity to buy extra leave Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, the opportunity to buy extra leave and plenty more Voluntary benefits designed to suit your lifestyle-from discounts on retail, socialising, to travel, technology, and health and wellbeing What we hope you'll do next: Choose "Apply now" to fill out our short application, so that we can learn more about you.We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at or call and we'll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website. As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at . Location: Home-Based - GBR,Zjednoczone Królestwo Time Type: Zatrudnienie w pełnym wymiarze godzin Contract Type: Stały Capita is a consulting, transformation
ITSS Recruitment
Head of Business Platforms
ITSS Recruitment City, Leeds
Head of Business Platforms - Central Leeds (hybrid) - Up to 75K, Bonus, Private Healthcare. We're partnering with a highly successful, privately owned e-commerce, SaaS and distribution group to recruit a Head of Business Platforms / Senior Project Manager. This is a senior leadership opportunity to shape and evolve core digital platforms that power online trading, fulfilment and customer experience at scale. This is a business-critical role, reporting directly to the Managing Director and sitting on the Senior Leadership Team. The Opportunity You will be accountable for the performance, stability and strategic evolution of the company's core e-commerce and business platforms. Leading a multi-disciplinary team across project delivery, platform support and continuous improvement, you'll ensure technology enables growth without compromising customer experience or operational resilience. Acting as the key conduit between business and technology, you'll balance BAU support, optimisation and large-scale change - delivering at pace in a dynamic trading environment. Key Responsibilities Leadership & Delivery: Lead and develop a multi-disciplinary team (Project Managers, Product Owners, Systems & Support) Set clear objectives and delivery frameworks across BAU and project work Personally lead strategic initiatives while overseeing wider project portfolios Act as the senior escalation point for platform-related issues Own release, incident and problem management processes Platform & Commercial Ownership Drive ongoing optimisation of e-commerce platforms (performance, usability, conversion) Contribute to scalable platform roadmaps aligned to business growth Manage successful delivery of platform development to scope, time and risk controls Oversee supplier relationships and external development partners Provide technical and delivery leadership in client and stakeholder meetings Strategic Contribution Play a key role within the Senior Leadership Team Support budget and resource planning Improve and evolve platform delivery processes Encourage innovation, including adoption of emerging technologies such as AI Leadership & Stakeholder Management: You are a confident, delivery-focused technology leader who combines commercial awareness with technical credibility. Line management experience within e-commerce, platform or systems delivery environments Strong stakeholder engagement skills with the ability to influence senior decision-makers Experience resolving complex issues to protect business operations Technical & Platform Expertise: Strong understanding of e-commerce ecosystems and platform-based businesses Proven track record delivering projects both internally and to external clients Experience managing third-party suppliers and development partners Familiarity with project management and SDLC tools Interest in emerging technology trends including AI Commercial Acumen: Experience working with external clients on platform delivery and performance Budget and resource planning capability Commercially driven mindset with a focus on measurable outcomes Why Apply? You'll join a long-established, financially robust, high-growth Yorkshire-based group operating at significant scale across retail, e-commerce and SaaS platforms. The business processes millions of transactions annually and continues to invest heavily in technology, security and innovation. This is an opportunity to shape the future of a sophisticated e-commerce operation within a profitable, privately owned organisation that combines agility with scale. Benefits 25 days holiday + bank holidays Bonus Competitive salary Pension contributions Salary sacrifice schemes (Tech & Cycle to Work) Employee engagement events Free parking and EV charging Hybrid working options Apply now for immediate consideration for this Head of Business Platforms position or contact George Harvey at ITSS Recruitment for further details.
Feb 27, 2026
Full time
Head of Business Platforms - Central Leeds (hybrid) - Up to 75K, Bonus, Private Healthcare. We're partnering with a highly successful, privately owned e-commerce, SaaS and distribution group to recruit a Head of Business Platforms / Senior Project Manager. This is a senior leadership opportunity to shape and evolve core digital platforms that power online trading, fulfilment and customer experience at scale. This is a business-critical role, reporting directly to the Managing Director and sitting on the Senior Leadership Team. The Opportunity You will be accountable for the performance, stability and strategic evolution of the company's core e-commerce and business platforms. Leading a multi-disciplinary team across project delivery, platform support and continuous improvement, you'll ensure technology enables growth without compromising customer experience or operational resilience. Acting as the key conduit between business and technology, you'll balance BAU support, optimisation and large-scale change - delivering at pace in a dynamic trading environment. Key Responsibilities Leadership & Delivery: Lead and develop a multi-disciplinary team (Project Managers, Product Owners, Systems & Support) Set clear objectives and delivery frameworks across BAU and project work Personally lead strategic initiatives while overseeing wider project portfolios Act as the senior escalation point for platform-related issues Own release, incident and problem management processes Platform & Commercial Ownership Drive ongoing optimisation of e-commerce platforms (performance, usability, conversion) Contribute to scalable platform roadmaps aligned to business growth Manage successful delivery of platform development to scope, time and risk controls Oversee supplier relationships and external development partners Provide technical and delivery leadership in client and stakeholder meetings Strategic Contribution Play a key role within the Senior Leadership Team Support budget and resource planning Improve and evolve platform delivery processes Encourage innovation, including adoption of emerging technologies such as AI Leadership & Stakeholder Management: You are a confident, delivery-focused technology leader who combines commercial awareness with technical credibility. Line management experience within e-commerce, platform or systems delivery environments Strong stakeholder engagement skills with the ability to influence senior decision-makers Experience resolving complex issues to protect business operations Technical & Platform Expertise: Strong understanding of e-commerce ecosystems and platform-based businesses Proven track record delivering projects both internally and to external clients Experience managing third-party suppliers and development partners Familiarity with project management and SDLC tools Interest in emerging technology trends including AI Commercial Acumen: Experience working with external clients on platform delivery and performance Budget and resource planning capability Commercially driven mindset with a focus on measurable outcomes Why Apply? You'll join a long-established, financially robust, high-growth Yorkshire-based group operating at significant scale across retail, e-commerce and SaaS platforms. The business processes millions of transactions annually and continues to invest heavily in technology, security and innovation. This is an opportunity to shape the future of a sophisticated e-commerce operation within a profitable, privately owned organisation that combines agility with scale. Benefits 25 days holiday + bank holidays Bonus Competitive salary Pension contributions Salary sacrifice schemes (Tech & Cycle to Work) Employee engagement events Free parking and EV charging Hybrid working options Apply now for immediate consideration for this Head of Business Platforms position or contact George Harvey at ITSS Recruitment for further details.
Account Director, UK Brands
The William Reed Group
We are a global media group delivering exceptional content through events, digital, data & insight. From agribusiness, ingredients and food processing, to retail, hospitality & fine dining - we provide the inspiration, insight and connections to power our customers' success. We have offices in Gatwick, Brighton and London, UK; Montpellier, France; Singapore and Chicago, US. In line with the Company's current Agile Working Policy, the successful candidate would be eligible to work part of the week from our London and/or Gatwick office and to work remotely for the rest of the week. Position Position: Full time - permanent Location: London / Gatwick / Hybrid Do you have a background in selling creative content, sponsorship and marketing solutions to high level stakeholders in enterprise level organisations? Do you thrive on acquiring new business and growing spend with existing clients, while networking and building strategic relationships with multiple stakeholders? If so, we have an opportunity for an Account Director to play a pivotal role in driving business growth on the award winning and industry leading The Grocer and associated brands. You'll develop a deep understanding of clients' FMCG trade marketing challenges and deliver integrated media solutions that go far beyond traditional advertising, delivering impact, innovation and measurable ROI. What you'll be doing Strategic Relationship Management Building and nurturing long term relationships with multiple stakeholders within large FMCG organisations. Positioning yourself as a trusted advisor and industry expert by understanding client business objectives, category dynamics, and marketing priorities, leveraging insights from our editorial brands to provide clients with data driven recommendations. Multi threading accounts to expand influence and uncover new opportunities across different decision making units. Business & Revenue Growth Developing and executing annual and quarterly sales and business plans to achieve revenue targets and grow share of client trade marketing spend. Driving new business acquisition while growing existing accounts through strategic upselling and cross selling. Identifying gaps in client engagement and proactively propose innovative solutions to address unmet needs. Consultative Solution Selling Selling a broad portfolio of media solutions, spanning advertising, thought leadership and integrated digital, print and event trade marketing solutions. Crafting compelling proposals that align with client objectives and demonstrate ROI. Collaboration and Project Leadership Leading on major projects such as awards programmes and branded supplements, ensuring commercial success and client satisfaction. Managing content led campaigns from briefing through post campaign analysis, ensuring measurable outcomes. Requirements What you'll need: Proven track record in strategic media sales with enterprise level organisations. FMCG and trade marketing experience not essential but would be an advantage. Strong consultative selling skills with experience in multi stakeholder account management. Ability to develop and execute strategic account plans and deliver complex, integrated creative solutions, including experience putting together multifaceted proposals. Excellent communication, negotiation, networking and relationship building skills with excellent collaboration capability especially with internal stakeholders. Fantastic presentation skills to deliver persuasive, high impact pitches. Previous experience using Salesforce and tools such as is highly desirable. Commercially astute with a passion for FMCG and media innovation. Ability to demonstrate initiative, creativity, and resilience in achieving targets. Willingness to regularly travel and attend industry events and client meetings. Other information Company Benefits and Initiatives Include: 25 days annual leave in addition to bank holidays - increasing by one additional day after 6 years, up to a maximum of 30 days. An additional day of leave for you to take on a cultural celebration day or on your birthday if you like. A day for you! At William Reed, we call this our "MeDay". A volunteer day to take for supporting a chosen charity and giving back to the community. Opportunity for hybrid working Contributory Pension Life Assurance Scheme Group Income Protection Enhanced family friendly leave pay entitlements Wellbeing benefits, including: A health care cash plan, Employee assistance programme, Virtual GP service and Access to health & wellbeing resources and tools. Cycle to Work Scheme Electric Car Scheme Why work for us We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands. We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics. If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.
Feb 27, 2026
Full time
We are a global media group delivering exceptional content through events, digital, data & insight. From agribusiness, ingredients and food processing, to retail, hospitality & fine dining - we provide the inspiration, insight and connections to power our customers' success. We have offices in Gatwick, Brighton and London, UK; Montpellier, France; Singapore and Chicago, US. In line with the Company's current Agile Working Policy, the successful candidate would be eligible to work part of the week from our London and/or Gatwick office and to work remotely for the rest of the week. Position Position: Full time - permanent Location: London / Gatwick / Hybrid Do you have a background in selling creative content, sponsorship and marketing solutions to high level stakeholders in enterprise level organisations? Do you thrive on acquiring new business and growing spend with existing clients, while networking and building strategic relationships with multiple stakeholders? If so, we have an opportunity for an Account Director to play a pivotal role in driving business growth on the award winning and industry leading The Grocer and associated brands. You'll develop a deep understanding of clients' FMCG trade marketing challenges and deliver integrated media solutions that go far beyond traditional advertising, delivering impact, innovation and measurable ROI. What you'll be doing Strategic Relationship Management Building and nurturing long term relationships with multiple stakeholders within large FMCG organisations. Positioning yourself as a trusted advisor and industry expert by understanding client business objectives, category dynamics, and marketing priorities, leveraging insights from our editorial brands to provide clients with data driven recommendations. Multi threading accounts to expand influence and uncover new opportunities across different decision making units. Business & Revenue Growth Developing and executing annual and quarterly sales and business plans to achieve revenue targets and grow share of client trade marketing spend. Driving new business acquisition while growing existing accounts through strategic upselling and cross selling. Identifying gaps in client engagement and proactively propose innovative solutions to address unmet needs. Consultative Solution Selling Selling a broad portfolio of media solutions, spanning advertising, thought leadership and integrated digital, print and event trade marketing solutions. Crafting compelling proposals that align with client objectives and demonstrate ROI. Collaboration and Project Leadership Leading on major projects such as awards programmes and branded supplements, ensuring commercial success and client satisfaction. Managing content led campaigns from briefing through post campaign analysis, ensuring measurable outcomes. Requirements What you'll need: Proven track record in strategic media sales with enterprise level organisations. FMCG and trade marketing experience not essential but would be an advantage. Strong consultative selling skills with experience in multi stakeholder account management. Ability to develop and execute strategic account plans and deliver complex, integrated creative solutions, including experience putting together multifaceted proposals. Excellent communication, negotiation, networking and relationship building skills with excellent collaboration capability especially with internal stakeholders. Fantastic presentation skills to deliver persuasive, high impact pitches. Previous experience using Salesforce and tools such as is highly desirable. Commercially astute with a passion for FMCG and media innovation. Ability to demonstrate initiative, creativity, and resilience in achieving targets. Willingness to regularly travel and attend industry events and client meetings. Other information Company Benefits and Initiatives Include: 25 days annual leave in addition to bank holidays - increasing by one additional day after 6 years, up to a maximum of 30 days. An additional day of leave for you to take on a cultural celebration day or on your birthday if you like. A day for you! At William Reed, we call this our "MeDay". A volunteer day to take for supporting a chosen charity and giving back to the community. Opportunity for hybrid working Contributory Pension Life Assurance Scheme Group Income Protection Enhanced family friendly leave pay entitlements Wellbeing benefits, including: A health care cash plan, Employee assistance programme, Virtual GP service and Access to health & wellbeing resources and tools. Cycle to Work Scheme Electric Car Scheme Why work for us We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands. We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics. If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.
London Borough Of Barnet
Social Work Team Manager (2 Vacancies)
London Borough Of Barnet Barnet, London
Directorate: Family Services Contract Type: Permanent Hours: 36 Salary: 62,766 - 69,984 Location: Colindale Closing Date: Midnight 12th March 2026 About Barnet Council Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centers, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative - which drive everything we do. About the role This is a Social Work Team Manager role, managing a children in care team. We believe that with excellent practice leadership, support and supervision professional social work can thrive, creating environments where children are safe and the quality of practice drives change that helps children and families bounce back from adversity. Supported by an excellent workforce development programme, you will lead a team of social workers driving excellence in practice whist developing and refining your expertise and experience in management. Please click here to download the Job description for this role. (Right-click and select "Open in new tab" so you can keep the job description open while completing your application) About you - In depth knowledge and understanding of the legislative framework and polices in relation to safeguarding children, looked after children and care experienced young people. - Excellent written and oral communication skills, particularly in writing assessments and plans for young people and support your team to produce high quality reports. - Experiencing support and leading a team to achieve positive outcomes for looked after children. - Experiencing supporting social workers with court work. - Proven experience in demonstrating your impact in driving and supporting your team, working children and families in achieving positive outcomes and influence the professional networks that you work with. - Innovative and positive engagement with children and families in their assessments and plans and a passion for delivery of high quality services and interventions to vulnerable children in partnership with a wide range of agencies. What we offer - 31 days annual leave, plus public and bank holidays - Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents - Work-life balance options may include hybrid working, flexitime, job share, home working, part-time - A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more - Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership - Excellent training and development opportunities - Employee well- being training programs including confidential employee assistance How to apply Read the job description and person specification before clicking 'Apply' to commence the online application form. If you would like any further information about the role before applying, please contact Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures, this may include AI Detection Screening, Biometric ID/Right to Work Checks, Qualification and Registration Checks, Up to 6 years of Employment Data and Insights to Accelerate Screening (Konfir), Up to 5 years of Employment History References, DBS (Disclosure & Barring Service) Checks, Credit Checks and Social Media, Sanctions and Occupational Health Screening. To deliver Barnet Council's commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds. Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and hybrid working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can't promise to give you exactly what you want, but we do promise not to judge you for asking. Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at (url removed) All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed. Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible. Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent electronically. Should you not hear from us within four working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.
Feb 27, 2026
Full time
Directorate: Family Services Contract Type: Permanent Hours: 36 Salary: 62,766 - 69,984 Location: Colindale Closing Date: Midnight 12th March 2026 About Barnet Council Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centers, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative - which drive everything we do. About the role This is a Social Work Team Manager role, managing a children in care team. We believe that with excellent practice leadership, support and supervision professional social work can thrive, creating environments where children are safe and the quality of practice drives change that helps children and families bounce back from adversity. Supported by an excellent workforce development programme, you will lead a team of social workers driving excellence in practice whist developing and refining your expertise and experience in management. Please click here to download the Job description for this role. (Right-click and select "Open in new tab" so you can keep the job description open while completing your application) About you - In depth knowledge and understanding of the legislative framework and polices in relation to safeguarding children, looked after children and care experienced young people. - Excellent written and oral communication skills, particularly in writing assessments and plans for young people and support your team to produce high quality reports. - Experiencing support and leading a team to achieve positive outcomes for looked after children. - Experiencing supporting social workers with court work. - Proven experience in demonstrating your impact in driving and supporting your team, working children and families in achieving positive outcomes and influence the professional networks that you work with. - Innovative and positive engagement with children and families in their assessments and plans and a passion for delivery of high quality services and interventions to vulnerable children in partnership with a wide range of agencies. What we offer - 31 days annual leave, plus public and bank holidays - Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents - Work-life balance options may include hybrid working, flexitime, job share, home working, part-time - A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more - Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership - Excellent training and development opportunities - Employee well- being training programs including confidential employee assistance How to apply Read the job description and person specification before clicking 'Apply' to commence the online application form. If you would like any further information about the role before applying, please contact Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures, this may include AI Detection Screening, Biometric ID/Right to Work Checks, Qualification and Registration Checks, Up to 6 years of Employment Data and Insights to Accelerate Screening (Konfir), Up to 5 years of Employment History References, DBS (Disclosure & Barring Service) Checks, Credit Checks and Social Media, Sanctions and Occupational Health Screening. To deliver Barnet Council's commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds. Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and hybrid working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can't promise to give you exactly what you want, but we do promise not to judge you for asking. Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at (url removed) All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed. Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible. Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent electronically. Should you not hear from us within four working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.
Account Director (12-month FTC)
UNAVAILABLE
Company Description With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our 'Power of One' business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa. We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make "Brave Plays" in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign's Best Places to Work for five years in a row, Media Week's Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025. Job Description What will you be doing? The Account Director (AD) is responsible for leading the day-to-day operations of client accounts, ensuring high standards are achieved in media planning, client management, and strategic execution. ADs move beyond campaign-level thinking to take a broader view of the client's overall business and agency relationship, focusing on delivering industry-leading work and fostering high-performing teams. They play a pivotal role in ensuring high-quality outputs, embedding best practices, team leadership and leading planning discussions with clients and internal teams. Responsibilities Client Leadership & Relationship Management - Act as a trusted advisor to mid-to-senior level clients, leading conversations with confidence, anticipating challenges, and providing proactive, solutions-focused guidance. Strategic Planning Leadership - Lead the end-to-end planning process, ensuring all work is insight-led, strategically grounded, and delivers full-funnel media recommendations aligned to business objectives. Insight & Audience Development - Generate actionable audience and performance insights using data sources and reporting to shape planning direction and identify growth opportunities. Commercial & Financial Accountability - Maintain financial accuracy across accounts, support forecasting and growth plans, ensure contract compliance, and identify revenue opportunities. Storytelling & Communication Excellence - Translate media strategy into compelling narratives, delivering clear, confident presentations and written outputs. Channel & Media Expertise - Demonstrate strong cross-channel knowledge (digital and traditional), applying media theory, measurement frameworks, and performance tracking to drive outcomes. Quality Control & Governance - Ensure high standards of output, catching errors, maintaining compliance, and protecting revenue. Team Leadership & Development - Lead and inspire the immediate team, set clear direction, foster a high-performance culture, and support the growth of junior team members. Operational Excellence & Continuous Improvement - Review and refine ways of working, champion best practices, and drive adoption of planning frameworks and tools. Qualifications What are we looking for? Proven experience leading end-to-end, full-funnel media planning. Strong client leadership skills, with the ability to build trusted senior relationships. Strategic and insight-driven thinker, confident turning data into clear planning direction. Excellent storytelling and presentation skills. Broad cross-channel media expertise (digital and traditional), including measurement and performance frameworks. Commercially astute, with experience managing budgets, forecasting, and compliance. Strong team leadership capability, driving quality, accountability, and development. Proactive, solutions-focused mindset with a track record of identifying growth opportunities. Additional Information Starcom has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Feb 27, 2026
Full time
Company Description With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our 'Power of One' business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa. We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make "Brave Plays" in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign's Best Places to Work for five years in a row, Media Week's Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025. Job Description What will you be doing? The Account Director (AD) is responsible for leading the day-to-day operations of client accounts, ensuring high standards are achieved in media planning, client management, and strategic execution. ADs move beyond campaign-level thinking to take a broader view of the client's overall business and agency relationship, focusing on delivering industry-leading work and fostering high-performing teams. They play a pivotal role in ensuring high-quality outputs, embedding best practices, team leadership and leading planning discussions with clients and internal teams. Responsibilities Client Leadership & Relationship Management - Act as a trusted advisor to mid-to-senior level clients, leading conversations with confidence, anticipating challenges, and providing proactive, solutions-focused guidance. Strategic Planning Leadership - Lead the end-to-end planning process, ensuring all work is insight-led, strategically grounded, and delivers full-funnel media recommendations aligned to business objectives. Insight & Audience Development - Generate actionable audience and performance insights using data sources and reporting to shape planning direction and identify growth opportunities. Commercial & Financial Accountability - Maintain financial accuracy across accounts, support forecasting and growth plans, ensure contract compliance, and identify revenue opportunities. Storytelling & Communication Excellence - Translate media strategy into compelling narratives, delivering clear, confident presentations and written outputs. Channel & Media Expertise - Demonstrate strong cross-channel knowledge (digital and traditional), applying media theory, measurement frameworks, and performance tracking to drive outcomes. Quality Control & Governance - Ensure high standards of output, catching errors, maintaining compliance, and protecting revenue. Team Leadership & Development - Lead and inspire the immediate team, set clear direction, foster a high-performance culture, and support the growth of junior team members. Operational Excellence & Continuous Improvement - Review and refine ways of working, champion best practices, and drive adoption of planning frameworks and tools. Qualifications What are we looking for? Proven experience leading end-to-end, full-funnel media planning. Strong client leadership skills, with the ability to build trusted senior relationships. Strategic and insight-driven thinker, confident turning data into clear planning direction. Excellent storytelling and presentation skills. Broad cross-channel media expertise (digital and traditional), including measurement and performance frameworks. Commercially astute, with experience managing budgets, forecasting, and compliance. Strong team leadership capability, driving quality, accountability, and development. Proactive, solutions-focused mindset with a track record of identifying growth opportunities. Additional Information Starcom has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Programmatic Associate Director
UNAVAILABLE
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Job Description We're looking for a Programmatic Associate Director to play a key role in leading strategy, delivery and team development across high-profile, international accounts. This role sits at the heart of our programmatic capability, overseeing best-in-class activation while shaping how teams, hubs and processes operate at scale across multiple markets. You'll act as a senior point of contact for clients and internal stakeholders, combining deep programmatic expertise with confident leadership. The role is ideal for someone who enjoys balancing strategic thinking with operational excellence, and who thrives in fast-paced, matrixed environments where quality, innovation and performance really matter. Responsibilities Lead the strategic direction and operational delivery of programmatic campaigns across display and emerging channels, ensuring consistently high standards of execution Oversee and develop programmatic hub teams, providing coaching, guidance and clear direction to drive performance and accountability Act as a senior client partner, building strong relationships, presenting strategic recommendations and ensuring excellent client service Champion best practice across platforms, processes and ways of working, continuously improving efficiency, effectiveness and output quality Drive innovation through testing frameworks, new formats and technologies (e.g. CTV, DOOH, cookieless solutions), sharing learnings across the wider agency Contribute to account growth by identifying opportunities to expand scope, increase spend and deepen adoption of programmatic solutions Qualifications Hands-on expertise activating and managing campaigns across major DSPs (e.g. DV360 and The Trade Desk) and a strong understanding of the wider programmatic ecosystem Strong stakeholder and client management experience Some exposure to managing offshore activation teams Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Feb 27, 2026
Full time
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Job Description We're looking for a Programmatic Associate Director to play a key role in leading strategy, delivery and team development across high-profile, international accounts. This role sits at the heart of our programmatic capability, overseeing best-in-class activation while shaping how teams, hubs and processes operate at scale across multiple markets. You'll act as a senior point of contact for clients and internal stakeholders, combining deep programmatic expertise with confident leadership. The role is ideal for someone who enjoys balancing strategic thinking with operational excellence, and who thrives in fast-paced, matrixed environments where quality, innovation and performance really matter. Responsibilities Lead the strategic direction and operational delivery of programmatic campaigns across display and emerging channels, ensuring consistently high standards of execution Oversee and develop programmatic hub teams, providing coaching, guidance and clear direction to drive performance and accountability Act as a senior client partner, building strong relationships, presenting strategic recommendations and ensuring excellent client service Champion best practice across platforms, processes and ways of working, continuously improving efficiency, effectiveness and output quality Drive innovation through testing frameworks, new formats and technologies (e.g. CTV, DOOH, cookieless solutions), sharing learnings across the wider agency Contribute to account growth by identifying opportunities to expand scope, increase spend and deepen adoption of programmatic solutions Qualifications Hands-on expertise activating and managing campaigns across major DSPs (e.g. DV360 and The Trade Desk) and a strong understanding of the wider programmatic ecosystem Strong stakeholder and client management experience Some exposure to managing offshore activation teams Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Group BI Director
Kingfisher plc
We're Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koçtaş - to life. That's right, we're big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that's where you come in. At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation. We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices. This role will be based from our London Paddington office with travel between Kingfisher and Banner sites. The Group Business Intelligence (BI) Director sets and executes the BI strategy to deliver trusted, scalable, and actionable insights across the organisation. The role leads front end and back end BI teams (c.20 people) in a matrix set up, partnering with business functions and Technology to modernise data foundations, define the content of and improve the user experience of dashboards, accelerate self service analytics and contribute to a data driven culture. Responsibilities Define and deliver a long term strategy for leveraging BI as a key business enabler and competitive differentiator across Group Technology. Lead BI platform roadmap and governance (based on Power BI). Manage BI portfolio, prioritising high value dashboards and data products. Build and lead a high performing team across front end and back end disciplines. Partner with Banner and Group leaders to shape demand and enshrine user centric design principles. Ensure robust data quality, governance, and compliance. Drive adoption of self service analytics and reusable data assets. Foster collaboration across Kingfisher teams, to drive a stakeholder engagement plan that supports BI decisions. Qualifications Significant experience in BI/Data Analytics. Proven experience leading multi disciplinary BI teams ( 20 people). Strong technical knowledge of BI tools, data modelling, and governance. Skilled in matrix management and stakeholder engagement. Familiarity with cloud data platforms (GCP, Azure, Databricks, etc.). Behaviours Be Customer Focused - constantly improving our customers' experience We listen to our customers and colleagues. We innovate products and experiences to stay ahead. Be Human - leading with purpose, humanity and care We do the right thing. We invest in our people and build great teams. Be Curious - thrive on learning, thinking beyond the obvious We focus externally, globally and build the long term. We experiment and share our learnings. Be Agile - building trust and empowering people to work with agility We act with pace, not perfection, role modeling 80/20. We take risks, fail fast and adapt quickly. Be Inclusive - inspiring diverse teams to achieve together We celebrate difference as a strength. We collaborate, breaking down silos. Be Accountable - owning the plan, delivering results and growth We focus on performance outcomes. We prioritise and simplify for others. At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100 % of the requirements. In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here! We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Interested? Great, apply now and help us to Power the Possible. What we offer. Private Health Care Opportunity to receive up to family level cover with AXA. Join within three months of starting or at annual renewal in April. (This benefit is subject to Benefit In Kind taxation). Kingfisher Pension Scheme Immediate eligibility through auto enrolment. Contribute 8 % to receive a max 14 % from the Company. 25 Days' Holiday 25 days per annum plus bank holidays as stated in your contract (pro rated for part time colleagues). Staff Discount 20 % discount at B&Q and Screwfix. Eligible after 3 months service. Kingfisher Share Incentive Plan (SIP) Share ownership in a tax efficient way. Save between £10 to £150 per month. Join at any time once three months service is reached. Life Assurance x4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS MP) or x1 Salary if not active member. Bonus Competitive bonus scheme that aligns to work level of role. Kingfisher Share Save Save with the option to buy Kingfisher plc shares at the end of a 3 or 5 year period. Offered annually. Three months service is required at the annual invitation date, normally in October. Training & Development There are so many ways you can grow, learn, and develop here at Kingfisher. At whatever pace suits you. Conversations with senior leaders Resources and tools to help you grow Improving without instruments to help you learn is near impossible. That's why we make sure you have everything at your fingertips to find exactly what you need to keep growing. Initiatives that measure development With plans that ask you what you want to achieve and when you want to achieve them by, tracking progress and keeping development at the forefront of conversation is easy. Find your path The scale of group functions within Kingfisher is huge. That means you have the chance to build different career paths within multiple areas of the organisation. Sharing is caring We aren't selfish here at Kingfisher. Whatever your level of experience, you'll work with colleagues who are always welcoming and ready to share their knowledge whenever you need it. Reach for the stars So your ambitions are high? Good thing we have opportunities to find experiences in line with more senior roles and responsibilities. Here, you can evolve your career, no matter your level. Why Kingfisher We're an innovative, international retailer on a journey to actively make a difference. Always striving to take that next step. You can be part of the difference. From bottom to top you can progress in a collaborative environment. So, why not Kingfisher? Application Process What to expect from our application process Step 1: Application Send in your application via our Kingfisher Careers website. Step 2: Review A member of the Talent Acquisition team will then review your application let you know if you have progressed to the next stage of the process. Step 3: Interview 1 You'll then have a telephone interview/one to one conversation with a recruiter. Step 4: Interview 2 As you progress, you'll be invited to attend a face to face or virtual interview. Step 5: Feedback Your recruiter will be in contact with feedback and, if successful, the details of your job offer!
Feb 27, 2026
Full time
We're Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koçtaş - to life. That's right, we're big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that's where you come in. At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation. We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices. This role will be based from our London Paddington office with travel between Kingfisher and Banner sites. The Group Business Intelligence (BI) Director sets and executes the BI strategy to deliver trusted, scalable, and actionable insights across the organisation. The role leads front end and back end BI teams (c.20 people) in a matrix set up, partnering with business functions and Technology to modernise data foundations, define the content of and improve the user experience of dashboards, accelerate self service analytics and contribute to a data driven culture. Responsibilities Define and deliver a long term strategy for leveraging BI as a key business enabler and competitive differentiator across Group Technology. Lead BI platform roadmap and governance (based on Power BI). Manage BI portfolio, prioritising high value dashboards and data products. Build and lead a high performing team across front end and back end disciplines. Partner with Banner and Group leaders to shape demand and enshrine user centric design principles. Ensure robust data quality, governance, and compliance. Drive adoption of self service analytics and reusable data assets. Foster collaboration across Kingfisher teams, to drive a stakeholder engagement plan that supports BI decisions. Qualifications Significant experience in BI/Data Analytics. Proven experience leading multi disciplinary BI teams ( 20 people). Strong technical knowledge of BI tools, data modelling, and governance. Skilled in matrix management and stakeholder engagement. Familiarity with cloud data platforms (GCP, Azure, Databricks, etc.). Behaviours Be Customer Focused - constantly improving our customers' experience We listen to our customers and colleagues. We innovate products and experiences to stay ahead. Be Human - leading with purpose, humanity and care We do the right thing. We invest in our people and build great teams. Be Curious - thrive on learning, thinking beyond the obvious We focus externally, globally and build the long term. We experiment and share our learnings. Be Agile - building trust and empowering people to work with agility We act with pace, not perfection, role modeling 80/20. We take risks, fail fast and adapt quickly. Be Inclusive - inspiring diverse teams to achieve together We celebrate difference as a strength. We collaborate, breaking down silos. Be Accountable - owning the plan, delivering results and growth We focus on performance outcomes. We prioritise and simplify for others. At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100 % of the requirements. In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here! We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Interested? Great, apply now and help us to Power the Possible. What we offer. Private Health Care Opportunity to receive up to family level cover with AXA. Join within three months of starting or at annual renewal in April. (This benefit is subject to Benefit In Kind taxation). Kingfisher Pension Scheme Immediate eligibility through auto enrolment. Contribute 8 % to receive a max 14 % from the Company. 25 Days' Holiday 25 days per annum plus bank holidays as stated in your contract (pro rated for part time colleagues). Staff Discount 20 % discount at B&Q and Screwfix. Eligible after 3 months service. Kingfisher Share Incentive Plan (SIP) Share ownership in a tax efficient way. Save between £10 to £150 per month. Join at any time once three months service is reached. Life Assurance x4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS MP) or x1 Salary if not active member. Bonus Competitive bonus scheme that aligns to work level of role. Kingfisher Share Save Save with the option to buy Kingfisher plc shares at the end of a 3 or 5 year period. Offered annually. Three months service is required at the annual invitation date, normally in October. Training & Development There are so many ways you can grow, learn, and develop here at Kingfisher. At whatever pace suits you. Conversations with senior leaders Resources and tools to help you grow Improving without instruments to help you learn is near impossible. That's why we make sure you have everything at your fingertips to find exactly what you need to keep growing. Initiatives that measure development With plans that ask you what you want to achieve and when you want to achieve them by, tracking progress and keeping development at the forefront of conversation is easy. Find your path The scale of group functions within Kingfisher is huge. That means you have the chance to build different career paths within multiple areas of the organisation. Sharing is caring We aren't selfish here at Kingfisher. Whatever your level of experience, you'll work with colleagues who are always welcoming and ready to share their knowledge whenever you need it. Reach for the stars So your ambitions are high? Good thing we have opportunities to find experiences in line with more senior roles and responsibilities. Here, you can evolve your career, no matter your level. Why Kingfisher We're an innovative, international retailer on a journey to actively make a difference. Always striving to take that next step. You can be part of the difference. From bottom to top you can progress in a collaborative environment. So, why not Kingfisher? Application Process What to expect from our application process Step 1: Application Send in your application via our Kingfisher Careers website. Step 2: Review A member of the Talent Acquisition team will then review your application let you know if you have progressed to the next stage of the process. Step 3: Interview 1 You'll then have a telephone interview/one to one conversation with a recruiter. Step 4: Interview 2 As you progress, you'll be invited to attend a face to face or virtual interview. Step 5: Feedback Your recruiter will be in contact with feedback and, if successful, the details of your job offer!

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