Marex Group plc is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. It listed on Nasdaq Global Select Market in April 2024. With more than 35 offices in Europe, US and APAC, it has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. In supporting the Firm in meeting its regulatory obligations, Compliance provides expert advice, oversight and thought leadership in relation to relevant rules and regulations. Compliance is responsible for overseeing the adherence to regulatory requirements and expectations through compliance policies, advisory activity, training, monitoring, surveillance and supporting the firm to implement regulatory change. Central Compliance are responsible for the development and implementation of compliance policies, training, regulatory registrations, exchange returns, complaints handling, conflicts management, regulatory interactions, regulatory developments, audit requests and whistleblowing framework oversight. The Senior Compliance Officer - Regulatory Compliance role supports the Head of Central Compliance with the day-to-day operation of the Central Compliance function. The role will primarily focus on and support the following key areas which forms part of the Compliance Operations office: Regulatory requests Regulatory development and horizon scanning Regulatory License & Permissions Audit requests Responsibilities Manage and own the regulatory process for responding to regulator requests including working with internal stakeholders to draft responses Respond to and track both internal and external audit requests including carrying out quality control for responses. Support regulator onsite visits or reviews including meeting scheduling and participation (where required) as well as logistics preparation and co-ordination. Control the submission of management information responding to regulatory or audit requests. Produce management information reporting as input into various governing committees and /or up to senior management. Support business preparedness for onsite examinations or audits. Own the tracking of regulatory developments and horizon scanning processes including managing the group regulatory roadmap and related management information. Participate and engage with industry working groups and support internal working groups on reviewing regulatory developments Maintain the group legal entity license and permissions map and perform periodic reviews. Skills and Experience Mandatory Experience with drafting regulatory responses and dealing with senior stakeholders. Excellent interpersonal and communication skills. Minimum 5 - 8 years' experience of working within a regulatory environment. Experience of working within a UK regulated environment e.g. SMCR, MIFID, MAR Experience of working within a medium sized financial services firm Experience of dealing with various different stakeholders (Legal, CoSec, Risk, Front Office, IT, Finance, HR, etc) Experience of supporting the day-to-day operations of a Compliance Function Experience of working in both a brokerage/ trading firm as well as a large financial institution (investment bank, corporate bank, asset manager,etc.) Compliance specific industry certifications including those awarded by the ICA or CISI. A collaborative team player, approachable, self-sufficient and influences a positive work environment Demonstrates curiosity and attention to detail Resilient in a challenging, fast-paced environment Ability to take responsibility for own delivery in a fast pace and high-volume environment Excels at building relationships, networking and influencing others Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company. experience outside of this range will also be considered Privacy Preference Center Manage Consent Preferences Always Active
Dec 12, 2025
Full time
Marex Group plc is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. It listed on Nasdaq Global Select Market in April 2024. With more than 35 offices in Europe, US and APAC, it has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. In supporting the Firm in meeting its regulatory obligations, Compliance provides expert advice, oversight and thought leadership in relation to relevant rules and regulations. Compliance is responsible for overseeing the adherence to regulatory requirements and expectations through compliance policies, advisory activity, training, monitoring, surveillance and supporting the firm to implement regulatory change. Central Compliance are responsible for the development and implementation of compliance policies, training, regulatory registrations, exchange returns, complaints handling, conflicts management, regulatory interactions, regulatory developments, audit requests and whistleblowing framework oversight. The Senior Compliance Officer - Regulatory Compliance role supports the Head of Central Compliance with the day-to-day operation of the Central Compliance function. The role will primarily focus on and support the following key areas which forms part of the Compliance Operations office: Regulatory requests Regulatory development and horizon scanning Regulatory License & Permissions Audit requests Responsibilities Manage and own the regulatory process for responding to regulator requests including working with internal stakeholders to draft responses Respond to and track both internal and external audit requests including carrying out quality control for responses. Support regulator onsite visits or reviews including meeting scheduling and participation (where required) as well as logistics preparation and co-ordination. Control the submission of management information responding to regulatory or audit requests. Produce management information reporting as input into various governing committees and /or up to senior management. Support business preparedness for onsite examinations or audits. Own the tracking of regulatory developments and horizon scanning processes including managing the group regulatory roadmap and related management information. Participate and engage with industry working groups and support internal working groups on reviewing regulatory developments Maintain the group legal entity license and permissions map and perform periodic reviews. Skills and Experience Mandatory Experience with drafting regulatory responses and dealing with senior stakeholders. Excellent interpersonal and communication skills. Minimum 5 - 8 years' experience of working within a regulatory environment. Experience of working within a UK regulated environment e.g. SMCR, MIFID, MAR Experience of working within a medium sized financial services firm Experience of dealing with various different stakeholders (Legal, CoSec, Risk, Front Office, IT, Finance, HR, etc) Experience of supporting the day-to-day operations of a Compliance Function Experience of working in both a brokerage/ trading firm as well as a large financial institution (investment bank, corporate bank, asset manager,etc.) Compliance specific industry certifications including those awarded by the ICA or CISI. A collaborative team player, approachable, self-sufficient and influences a positive work environment Demonstrates curiosity and attention to detail Resilient in a challenging, fast-paced environment Ability to take responsibility for own delivery in a fast pace and high-volume environment Excels at building relationships, networking and influencing others Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company. experience outside of this range will also be considered Privacy Preference Center Manage Consent Preferences Always Active
Overview Working with local farmers to produce consistent quality lamb and beef from naturally sustainable sources, we are actively seeking applications from individuals keen to take up a career within one of Europe's leading food processing companies. This is an exciting opportunity to join a well-established team, who have a desire to produce better food naturally. As an FSQ Officer, you will play a key role in supporting the site's food safety and quality systems. You'll work closely with the FSQ Manager to ensure regulatory compliance, uphold customer standards, and maintain robust traceability and documentation across the site. Responsibilities General FSQ Duties Liaising with other departments in the company to ensure efficient operations are conducted in compliance with all relevant domestic and EU legislation. Developing and enhancing company policies, systems and procedures (in conjunction with the FSQ Manager) to meet requirements of customers, the BRC standard, company objectives and industry best practice. Monitoring and initiating corrective action of all anomalies/exceptions on an on-going basis and reporting to the Site FSQ Manger. Adopting a proactive team approach. Reducing departmental/site costs where possible without compromise to product quality, safety or legality. Specific FSQ Duties Assist in maintaining and testing the site's traceability systems to ensure full product accountability Conduct routine checks and validations to verify traceability integrity Perform gap analyses against BRCGS and customer-specific standards Support implementation of corrective actions to ensure ongoing compliance Participate in internal audits and prepare for external inspections Help maintain and update the site's Food Safety Manual and associated procedures and ensure documentation reflects current practices and meets audit requirements Logging and trending of department KPI's. Developing site Food Safety Culture material with the aim of maximising staff engagement. Liaising with customers in response to complaints or supplier approval questionnaires. Health and Safety Duties Maintaining Health & Safety and hygiene standards in accordance with Company rules and regulations. Ensuring that all staff and visitors in the department wear appropriate PPE at all times. Other Duties CARRYING OUT OTHER ASSOCIATED DUTIES UPON REQUEST FROM THE FSQ MANAGER. Qualifications Have a science-based degree or equivalent relevant training and experience. Have relevant experience in a similar role. Have excellent interpersonal, organisational, time management and attention to detail skills. Have the ability to work within a team as well as independently. Committed to working within the company Mission, Vision & Values. Proficiency in Microsoft Office would be an advantage. No company sponsorship is available to overseas applicants for this position. INDMP
Dec 12, 2025
Full time
Overview Working with local farmers to produce consistent quality lamb and beef from naturally sustainable sources, we are actively seeking applications from individuals keen to take up a career within one of Europe's leading food processing companies. This is an exciting opportunity to join a well-established team, who have a desire to produce better food naturally. As an FSQ Officer, you will play a key role in supporting the site's food safety and quality systems. You'll work closely with the FSQ Manager to ensure regulatory compliance, uphold customer standards, and maintain robust traceability and documentation across the site. Responsibilities General FSQ Duties Liaising with other departments in the company to ensure efficient operations are conducted in compliance with all relevant domestic and EU legislation. Developing and enhancing company policies, systems and procedures (in conjunction with the FSQ Manager) to meet requirements of customers, the BRC standard, company objectives and industry best practice. Monitoring and initiating corrective action of all anomalies/exceptions on an on-going basis and reporting to the Site FSQ Manger. Adopting a proactive team approach. Reducing departmental/site costs where possible without compromise to product quality, safety or legality. Specific FSQ Duties Assist in maintaining and testing the site's traceability systems to ensure full product accountability Conduct routine checks and validations to verify traceability integrity Perform gap analyses against BRCGS and customer-specific standards Support implementation of corrective actions to ensure ongoing compliance Participate in internal audits and prepare for external inspections Help maintain and update the site's Food Safety Manual and associated procedures and ensure documentation reflects current practices and meets audit requirements Logging and trending of department KPI's. Developing site Food Safety Culture material with the aim of maximising staff engagement. Liaising with customers in response to complaints or supplier approval questionnaires. Health and Safety Duties Maintaining Health & Safety and hygiene standards in accordance with Company rules and regulations. Ensuring that all staff and visitors in the department wear appropriate PPE at all times. Other Duties CARRYING OUT OTHER ASSOCIATED DUTIES UPON REQUEST FROM THE FSQ MANAGER. Qualifications Have a science-based degree or equivalent relevant training and experience. Have relevant experience in a similar role. Have excellent interpersonal, organisational, time management and attention to detail skills. Have the ability to work within a team as well as independently. Committed to working within the company Mission, Vision & Values. Proficiency in Microsoft Office would be an advantage. No company sponsorship is available to overseas applicants for this position. INDMP
Interim Maintenance Surveyor £27p/h Umbrella Rate (Inside IR35) 3-Month Initial Contract Start ASAP Housing - Property & Asset Management Monday-Friday 37 Hours per Week East Devon Council We're looking for an experienced Maintenance Surveyor to join East Devon's Housing service on an initial 3-month assignment, starting as soon as possible. You'll play a key role in delivering a responsive, high-quality repair service for tenants while ensuring the Council's homes remain safe, well-maintained and compliant. The Role You'll provide day-to-day technical support across repairs, voids and contractor management, ensuring works are delivered right first time and to a high standard. Working closely with the Senior Technical Officer and wider team, you'll help maintain housing stock, support compliance and contribute to our commitment to consistently satisfied customers. This is a hands-on role covering a defined patch, requiring regular site visits and close collaboration with contractors and tenants. Key Responsibilities Managing reactive and planned maintenance activities within budget and contract requirements. Investigating repair requests, diagnosing defects, raising works and completing pre- and post-inspections. Prioritising works using HHSRS principles to manage safety and risks effectively. Monitoring contractors' performance and ensuring quality, value for money and contractual compliance. Supporting voids delivery, including specifications, inspections and financial control. Assisting with compliance matters around gas, electrical, fire, asbestos and other statutory obligations. Updating stock information and contributing to planned and cyclical programme data. Working directly with tenants, contractors, customer services and internal teams to resolve issues quickly and professionally. Responding to emergencies (e.g. floods, fires) to make properties safe and hand over works where necessary. Supporting disrepair, complaints and Ombudsman cases through detailed inspections and reporting. What You'll Need Essential UK Resident Minimum 3 years technical background in building maintenance, surveying or repairs within local authority or housing association. Competent user of IT, including Microsoft Office and housing/repairs systems. Ability to work independently across a patch-based role. Access to your own vehicle with business insurance. Basic DBS (processed upon offer). Desirable HNC or equivalent qualification in a building discipline. Professional membership (e.g. RICS). Familiarity with systems such as OpenHousing or Keystone. Understanding of damp, mould, sustainability and building pathology. Ability to bring your own tools. What We're Looking For Someone who is proactive, practical, and confident managing a busy caseload. You'll bring a strong customer focus, a collaborative approach and the ability to solve problems on the spot.
Dec 12, 2025
Contractor
Interim Maintenance Surveyor £27p/h Umbrella Rate (Inside IR35) 3-Month Initial Contract Start ASAP Housing - Property & Asset Management Monday-Friday 37 Hours per Week East Devon Council We're looking for an experienced Maintenance Surveyor to join East Devon's Housing service on an initial 3-month assignment, starting as soon as possible. You'll play a key role in delivering a responsive, high-quality repair service for tenants while ensuring the Council's homes remain safe, well-maintained and compliant. The Role You'll provide day-to-day technical support across repairs, voids and contractor management, ensuring works are delivered right first time and to a high standard. Working closely with the Senior Technical Officer and wider team, you'll help maintain housing stock, support compliance and contribute to our commitment to consistently satisfied customers. This is a hands-on role covering a defined patch, requiring regular site visits and close collaboration with contractors and tenants. Key Responsibilities Managing reactive and planned maintenance activities within budget and contract requirements. Investigating repair requests, diagnosing defects, raising works and completing pre- and post-inspections. Prioritising works using HHSRS principles to manage safety and risks effectively. Monitoring contractors' performance and ensuring quality, value for money and contractual compliance. Supporting voids delivery, including specifications, inspections and financial control. Assisting with compliance matters around gas, electrical, fire, asbestos and other statutory obligations. Updating stock information and contributing to planned and cyclical programme data. Working directly with tenants, contractors, customer services and internal teams to resolve issues quickly and professionally. Responding to emergencies (e.g. floods, fires) to make properties safe and hand over works where necessary. Supporting disrepair, complaints and Ombudsman cases through detailed inspections and reporting. What You'll Need Essential UK Resident Minimum 3 years technical background in building maintenance, surveying or repairs within local authority or housing association. Competent user of IT, including Microsoft Office and housing/repairs systems. Ability to work independently across a patch-based role. Access to your own vehicle with business insurance. Basic DBS (processed upon offer). Desirable HNC or equivalent qualification in a building discipline. Professional membership (e.g. RICS). Familiarity with systems such as OpenHousing or Keystone. Understanding of damp, mould, sustainability and building pathology. Ability to bring your own tools. What We're Looking For Someone who is proactive, practical, and confident managing a busy caseload. You'll bring a strong customer focus, a collaborative approach and the ability to solve problems on the spot.
Compliance Technologist We drive our own success Salary: Competitive Benefits: A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans), Free health check, Private medical insurance (after 5 years' service) Location: Bakkavor Meals Boston - Old Leake (Boston PE22 9PN) Ways of Working: Site based Hours of work: Monday to Friday / 08:30am - 17:00pm Contract Type: Permanent Why join us? We're constantly evolving, progressing and diversifying. And we want our people to do so too. For everyone to feel empowered, engaged and enabled. To create opportunities to move forward, climb higher and push for more. We believe in fuelling ambition and guiding success. In supporting everyone with talent and drive to own what they do, realise their potential and build a brilliant future for themselves at Bakkavor. What we do. We're the market leader in the UK fresh prepared food industry - supplying meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. The site employs over 700 people and specialises in making chilled Italian ready meals and pasta salads products for a dedicated customer. About the role As a Compliance Technologist, you will work in a busy and dynamic environment, reporting to the Technical Services Manager. You will provide technical expertise to our customers, suppliers, and the wider business, advising on legal, safety, and quality standards, and delivering specialist technical support across all functions. Role Accountabilities Provide administrative support for QMS and HACCP compliance. Generate and maintain Technical KPI reports. Monitor and trend non-conformance, complaints, microbiological, and nutritional surveillance data to ensure root cause analysis and improvements. Coordinate pest control activities and ensure compliance with scheduled visits. Maintain the Allergen Risk Assessment by implementing procedures and updating changes to meet business needs. Perform data entry, trend analysis, respond to information requests, coordinate actions, manage change procedures, and communicate updates to stakeholders. Conduct traceability exercises across the site and drive system improvements for full compliance. Ensure professional, timely communication with customers and contribute to audits and site visits. Share relevant information in forums to maintain audit readiness. Perform internal audits, trend actions and non-conformances, and report findings to appropriate forums. Collaborate with Technical Management to ensure compliance with standards, Codes of Practice, and legislation. Work with the Specification Technologist to create and update finished product specifications. Support implementation of changes related to product launches, delists, and promotional activities. Assist with export documentation compliance and manage export veterinary officer visits. Provide flexible support across the Technical team, deputising where required and contributing to projects. About You You have a solid technical background gained within a dynamic manufacturing environment, giving you the expertise to navigate complex processes with confidence. Your ability to communicate clearly and effectively, both in writing and in person - sets you apart, enabling you to build strong relationships and collaborate seamlessly across teams. Naturally analytical and solutions-focused, you thrive on problem-solving and approach challenges with a calm, methodical mindset. Your combination of technical expertise, strong communication skills, and proactive approach makes you an invaluable asset to any team. What you'll receive As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you. You'll enjoy: Life Assurance (1 x salary) 25 days holiday plus 8 bank holidays as standard (may vary by role) Private medical insurance (after 5 years' service) Staff Shop Stakeholder Pension Scheme Discount & cashback platform Personal Accident Insurance Free health check Employee Assistance Programme A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans) Salary sacrifice car lease scheme Free independent mortgage advice Discounted tutoring for children Access to financial learning tools and affordable loans via your salary Free car parking Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions. Proud to be Bakkavor We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team! At Bakkavor, we are committed to building an inclusive workplace where everyone can thrive, and we believe that diversity makes us stronger. We welcome and encourage applications from all backgrounds and ensure fair, transparent recruitment practices. Learn more about our commitment in our Inclusion and Diversity Policy ( Inclusion & Diversity Policy ). Find out more and apply.
Dec 12, 2025
Full time
Compliance Technologist We drive our own success Salary: Competitive Benefits: A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans), Free health check, Private medical insurance (after 5 years' service) Location: Bakkavor Meals Boston - Old Leake (Boston PE22 9PN) Ways of Working: Site based Hours of work: Monday to Friday / 08:30am - 17:00pm Contract Type: Permanent Why join us? We're constantly evolving, progressing and diversifying. And we want our people to do so too. For everyone to feel empowered, engaged and enabled. To create opportunities to move forward, climb higher and push for more. We believe in fuelling ambition and guiding success. In supporting everyone with talent and drive to own what they do, realise their potential and build a brilliant future for themselves at Bakkavor. What we do. We're the market leader in the UK fresh prepared food industry - supplying meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. The site employs over 700 people and specialises in making chilled Italian ready meals and pasta salads products for a dedicated customer. About the role As a Compliance Technologist, you will work in a busy and dynamic environment, reporting to the Technical Services Manager. You will provide technical expertise to our customers, suppliers, and the wider business, advising on legal, safety, and quality standards, and delivering specialist technical support across all functions. Role Accountabilities Provide administrative support for QMS and HACCP compliance. Generate and maintain Technical KPI reports. Monitor and trend non-conformance, complaints, microbiological, and nutritional surveillance data to ensure root cause analysis and improvements. Coordinate pest control activities and ensure compliance with scheduled visits. Maintain the Allergen Risk Assessment by implementing procedures and updating changes to meet business needs. Perform data entry, trend analysis, respond to information requests, coordinate actions, manage change procedures, and communicate updates to stakeholders. Conduct traceability exercises across the site and drive system improvements for full compliance. Ensure professional, timely communication with customers and contribute to audits and site visits. Share relevant information in forums to maintain audit readiness. Perform internal audits, trend actions and non-conformances, and report findings to appropriate forums. Collaborate with Technical Management to ensure compliance with standards, Codes of Practice, and legislation. Work with the Specification Technologist to create and update finished product specifications. Support implementation of changes related to product launches, delists, and promotional activities. Assist with export documentation compliance and manage export veterinary officer visits. Provide flexible support across the Technical team, deputising where required and contributing to projects. About You You have a solid technical background gained within a dynamic manufacturing environment, giving you the expertise to navigate complex processes with confidence. Your ability to communicate clearly and effectively, both in writing and in person - sets you apart, enabling you to build strong relationships and collaborate seamlessly across teams. Naturally analytical and solutions-focused, you thrive on problem-solving and approach challenges with a calm, methodical mindset. Your combination of technical expertise, strong communication skills, and proactive approach makes you an invaluable asset to any team. What you'll receive As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you. You'll enjoy: Life Assurance (1 x salary) 25 days holiday plus 8 bank holidays as standard (may vary by role) Private medical insurance (after 5 years' service) Staff Shop Stakeholder Pension Scheme Discount & cashback platform Personal Accident Insurance Free health check Employee Assistance Programme A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans) Salary sacrifice car lease scheme Free independent mortgage advice Discounted tutoring for children Access to financial learning tools and affordable loans via your salary Free car parking Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions. Proud to be Bakkavor We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team! At Bakkavor, we are committed to building an inclusive workplace where everyone can thrive, and we believe that diversity makes us stronger. We welcome and encourage applications from all backgrounds and ensure fair, transparent recruitment practices. Learn more about our commitment in our Inclusion and Diversity Policy ( Inclusion & Diversity Policy ). Find out more and apply.
Quality Manager Location: Newark Salary: Negotiable Depending on Experience Hours: Monday to Friday, 8:00am 5:00pm Job Type: Full-time, Permanent About the Role: We are currently working with a leading UK processor in the feed production sector to recruit a Quality Manager for their facility in Newark. This is a fantastic opportunity for an experienced quality professional to provide dedicated leadership across a busy, growing site. The successful candidate will take ownership of product hygiene, compliance, HACCP, GMP+, and quality management systems, while leading the Quality and Laboratory teams. This is a hands-on role with a strong focus on operational delivery, continuous improvement, and ensuring the site meets both customer expectations and industry standards. Role Overview: The Quality Manager position has been introduced to provide dedicated quality leadership as the site grows. Positioned between the Rendering Management Team and the Head of SHEQ, you will play a key part in developing systems, processes, and culture to ensure the site keeps pace with growth, customer requirements, and wider industry expectations. Key Responsibilities: Lead, manage, motivate, and develop the Quality Compliance Officers and Laboratory Assistants. Maintain and develop effective quality systems to ensure compliance with legislation and customer specifications. Oversee GMP+ compliance and externally audited systems. Own and maintain site HACCP systems and conduct regular HACCP reviews. Manage and maintain Quality Management Systems, including development and implementation. Monitor FOSS system compliance and laboratory equipment performance. Track, report, and close Non-Conformances in a timely manner. Lead customer audits and provide documentation. Ensure calibration schedules are maintained and certificates are within tolerance. Manage customer complaints and requests as required. Maintain product testing schedules and report out-of-specification results. Identify and deliver continual improvement projects to drive quality and cost efficiency. Manage pest control performance and advise on improvements. Liaise with other managers to implement best and consistent practices. Keep up to date with legislation and action changes in food and feed safety. Comply with site health & safety requirements, assist with risk assessments, and contribute to SOP development. Conduct PDRs and reviews for team members, supporting development plans in coordination with the Head of SHEQ. Candidate Requirements: Proven experience in HACCP, BRC, and quality management systems. Previous technical or managerial experience in feed/ingredient production (food/packaging experience not suitable). Strong people management skills able to challenge, influence, and lead teams. Recent, relevant experience with changing standards. Demonstrated longevity and commitment in previous roles. Hands-on, task-oriented approach; comfortable working on-site. Excellent written and verbal communication skills. High attention to detail and strong problem-solving abilities. IT literate intermediate proficiency in Word, Excel, and PowerPoint. Experience in QMS, HACCP systems, and internal auditing. Own transport required due to site location. Rewards & Benefits: Competitive Salary 33 days holiday entitlement (increasing with service) Long service award Company pension Company sick pay scheme Electric Vehicle salary sacrifice & discounted onsite charging Life Assurance Cycle to Work scheme Occupational Health support Employee Assistance Program (24/7 confidential counselling) Rewards (retail, restaurants, gym discounts) Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Dec 12, 2025
Full time
Quality Manager Location: Newark Salary: Negotiable Depending on Experience Hours: Monday to Friday, 8:00am 5:00pm Job Type: Full-time, Permanent About the Role: We are currently working with a leading UK processor in the feed production sector to recruit a Quality Manager for their facility in Newark. This is a fantastic opportunity for an experienced quality professional to provide dedicated leadership across a busy, growing site. The successful candidate will take ownership of product hygiene, compliance, HACCP, GMP+, and quality management systems, while leading the Quality and Laboratory teams. This is a hands-on role with a strong focus on operational delivery, continuous improvement, and ensuring the site meets both customer expectations and industry standards. Role Overview: The Quality Manager position has been introduced to provide dedicated quality leadership as the site grows. Positioned between the Rendering Management Team and the Head of SHEQ, you will play a key part in developing systems, processes, and culture to ensure the site keeps pace with growth, customer requirements, and wider industry expectations. Key Responsibilities: Lead, manage, motivate, and develop the Quality Compliance Officers and Laboratory Assistants. Maintain and develop effective quality systems to ensure compliance with legislation and customer specifications. Oversee GMP+ compliance and externally audited systems. Own and maintain site HACCP systems and conduct regular HACCP reviews. Manage and maintain Quality Management Systems, including development and implementation. Monitor FOSS system compliance and laboratory equipment performance. Track, report, and close Non-Conformances in a timely manner. Lead customer audits and provide documentation. Ensure calibration schedules are maintained and certificates are within tolerance. Manage customer complaints and requests as required. Maintain product testing schedules and report out-of-specification results. Identify and deliver continual improvement projects to drive quality and cost efficiency. Manage pest control performance and advise on improvements. Liaise with other managers to implement best and consistent practices. Keep up to date with legislation and action changes in food and feed safety. Comply with site health & safety requirements, assist with risk assessments, and contribute to SOP development. Conduct PDRs and reviews for team members, supporting development plans in coordination with the Head of SHEQ. Candidate Requirements: Proven experience in HACCP, BRC, and quality management systems. Previous technical or managerial experience in feed/ingredient production (food/packaging experience not suitable). Strong people management skills able to challenge, influence, and lead teams. Recent, relevant experience with changing standards. Demonstrated longevity and commitment in previous roles. Hands-on, task-oriented approach; comfortable working on-site. Excellent written and verbal communication skills. High attention to detail and strong problem-solving abilities. IT literate intermediate proficiency in Word, Excel, and PowerPoint. Experience in QMS, HACCP systems, and internal auditing. Own transport required due to site location. Rewards & Benefits: Competitive Salary 33 days holiday entitlement (increasing with service) Long service award Company pension Company sick pay scheme Electric Vehicle salary sacrifice & discounted onsite charging Life Assurance Cycle to Work scheme Occupational Health support Employee Assistance Program (24/7 confidential counselling) Rewards (retail, restaurants, gym discounts) Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Job Title:UASC and Care Leaver Property Management Compliance OfficerLocation: KentSalary: £27,000-£35,000Hours: Monday-Friday 40 hours per week 8.30am-5pmContract Type: PermanentPurpose of the Role: Our client, a leading provider of housing solutions, is seeking a dedicated professional to support the delivery of a comprehensive and professional internal audit function for the KCC contract and any future UASC and Care Leaver contracts. Reporting to the UASC and Care Leaver Property Management Compliance Service Manager, you will be responsible for independently conducting internal audits across designated areas of the business and reporting findings to the Head of UASC and Care Leaver Contracts. Key Responsibilities: Plan and prioritise property inspections, audits, and quality assurance visits in line with the contract requirements. Provide operational guidance and support to Housing Officers to uphold property standards and assist accommodated young people. Liaise with social services, contractors, and other professionals to support service delivery, address issues, and resolve complaints promptly. Conduct internal audits from planning to reporting stages, ensuring compliance with contract KPIs and identifying risks. Attend meetings to present audit findings and collaborate on practical solutions to mitigate identified risks. Schedule and coordinate inspections for planned and emergency dispersals, while monitoring and escalating any property issues or delays. Carry out risk assessments and oversee the tracking of property defects to ensure health, safety, and quality standards are met. Required Skills: Proven housing experience at a supervisory or managerial level, ideally within a challenging tenant environment. Strong people management skills with a track record of leading and supporting diverse teams. Extensive experience in Quality Assurance within the housing or construction sectors, with in-depth knowledge of quality control procedures and legal standards. Membership of the Chartered Quality Institute (CQI) or equivalent is preferred; Internal Quality Assurance (IQA) qualification is desirable. Excellent communication skills. Solid background in planning and project management, consistently delivering against objectives. Strong understanding of Quality Assurance frameworks, standards, and industry best practices. Good interpersonal and relationship-building skills. Able to remain calm and effective under pressure. Full UK driving licence and use of own vehicle required, the role involves remote working with daily travel. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on to learn more, or submit your application today. JBRP1_UKTJ
Dec 12, 2025
Full time
Job Title:UASC and Care Leaver Property Management Compliance OfficerLocation: KentSalary: £27,000-£35,000Hours: Monday-Friday 40 hours per week 8.30am-5pmContract Type: PermanentPurpose of the Role: Our client, a leading provider of housing solutions, is seeking a dedicated professional to support the delivery of a comprehensive and professional internal audit function for the KCC contract and any future UASC and Care Leaver contracts. Reporting to the UASC and Care Leaver Property Management Compliance Service Manager, you will be responsible for independently conducting internal audits across designated areas of the business and reporting findings to the Head of UASC and Care Leaver Contracts. Key Responsibilities: Plan and prioritise property inspections, audits, and quality assurance visits in line with the contract requirements. Provide operational guidance and support to Housing Officers to uphold property standards and assist accommodated young people. Liaise with social services, contractors, and other professionals to support service delivery, address issues, and resolve complaints promptly. Conduct internal audits from planning to reporting stages, ensuring compliance with contract KPIs and identifying risks. Attend meetings to present audit findings and collaborate on practical solutions to mitigate identified risks. Schedule and coordinate inspections for planned and emergency dispersals, while monitoring and escalating any property issues or delays. Carry out risk assessments and oversee the tracking of property defects to ensure health, safety, and quality standards are met. Required Skills: Proven housing experience at a supervisory or managerial level, ideally within a challenging tenant environment. Strong people management skills with a track record of leading and supporting diverse teams. Extensive experience in Quality Assurance within the housing or construction sectors, with in-depth knowledge of quality control procedures and legal standards. Membership of the Chartered Quality Institute (CQI) or equivalent is preferred; Internal Quality Assurance (IQA) qualification is desirable. Excellent communication skills. Solid background in planning and project management, consistently delivering against objectives. Strong understanding of Quality Assurance frameworks, standards, and industry best practices. Good interpersonal and relationship-building skills. Able to remain calm and effective under pressure. Full UK driving licence and use of own vehicle required, the role involves remote working with daily travel. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on to learn more, or submit your application today. JBRP1_UKTJ
Adecco are pleased to be recruiting for an Environmental Enforcement Officer to join the London Borough of Barking & Dagenham. Contract Details: Type: Temporary Pay: 25.07 per hour (PAYE) / 32.76 per hour (Umbrella) Location: Frizlands Admin Offices & Depot Working Arrangements: On site Hours: Rota, that includes out of hours, weekends and evenings as required Essential Criteria: You must have a full UK driver's license and have access to own vehicle You must be competent in all aspects of environmental enforcement and statutory noise Skills Required: Be able to Demonstrate a sound understanding of environmental and statutory legislation/enforcement powers available, evidence of producing/serving legal notices and acting as a prosecution/expert witness Experience of undertaking enforcement activity in a similar frontline role including evidence gathering, statement writing, interviewing under Police And Criminal Evidence Act 1984 caution, use of contemporaneous notes. An ability to be able deal with irate customers and proven de-escalation skills in a similar front line role. Ability to work with minimum supervision and run tasks/cases to conclusion and to deadlines Job Purpose The Environmental Enforcement Officer helps reduce environmental crime, noise, nuisance and other issues, supporting the Council's aim of improving the local environment and community pride Carry out high-visibility patrols in the community to deter and address environmental crime. Respond to reports, complaints and service requests from residents, businesses and partners. Inspect and monitor public spaces and private land to ensure compliance with environmental laws. Tackle issues such as: littering, fly-tipping, graffiti, noise, abandoned vehicles, unlawful trading, dog fouling, and other forms of environmental nuisance. Use enforcement powers where necessary, including issuing warnings, notices, and fixed penalty notices. Gather evidence, take witness statements, and prepare legal documents to support prosecutions. Conduct investigations, surveys and inspections to check compliance with legislation. Operate body-worn cameras, noise monitoring equipment, mobile devices, and other council-issued equipment. Work jointly with police and partner agencies, sharing intelligence and coordinating action. Assist with stray dog control, nuisance vehicle enforcement, and other duties as directed. Maintain accurate records, data and casework using council IT systems. Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Dec 12, 2025
Seasonal
Adecco are pleased to be recruiting for an Environmental Enforcement Officer to join the London Borough of Barking & Dagenham. Contract Details: Type: Temporary Pay: 25.07 per hour (PAYE) / 32.76 per hour (Umbrella) Location: Frizlands Admin Offices & Depot Working Arrangements: On site Hours: Rota, that includes out of hours, weekends and evenings as required Essential Criteria: You must have a full UK driver's license and have access to own vehicle You must be competent in all aspects of environmental enforcement and statutory noise Skills Required: Be able to Demonstrate a sound understanding of environmental and statutory legislation/enforcement powers available, evidence of producing/serving legal notices and acting as a prosecution/expert witness Experience of undertaking enforcement activity in a similar frontline role including evidence gathering, statement writing, interviewing under Police And Criminal Evidence Act 1984 caution, use of contemporaneous notes. An ability to be able deal with irate customers and proven de-escalation skills in a similar front line role. Ability to work with minimum supervision and run tasks/cases to conclusion and to deadlines Job Purpose The Environmental Enforcement Officer helps reduce environmental crime, noise, nuisance and other issues, supporting the Council's aim of improving the local environment and community pride Carry out high-visibility patrols in the community to deter and address environmental crime. Respond to reports, complaints and service requests from residents, businesses and partners. Inspect and monitor public spaces and private land to ensure compliance with environmental laws. Tackle issues such as: littering, fly-tipping, graffiti, noise, abandoned vehicles, unlawful trading, dog fouling, and other forms of environmental nuisance. Use enforcement powers where necessary, including issuing warnings, notices, and fixed penalty notices. Gather evidence, take witness statements, and prepare legal documents to support prosecutions. Conduct investigations, surveys and inspections to check compliance with legislation. Operate body-worn cameras, noise monitoring equipment, mobile devices, and other council-issued equipment. Work jointly with police and partner agencies, sharing intelligence and coordinating action. Assist with stray dog control, nuisance vehicle enforcement, and other duties as directed. Maintain accurate records, data and casework using council IT systems. Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity's customer services, resident engagement and communications functions. Your work will help deliver the organisation's mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity's Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women's housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Dec 12, 2025
Full time
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity's customer services, resident engagement and communications functions. Your work will help deliver the organisation's mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity's Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women's housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity s customer services, resident engagement and communications functions. Your work will help deliver the organisation s mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity s Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Dec 11, 2025
Full time
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity s customer services, resident engagement and communications functions. Your work will help deliver the organisation s mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity s Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Resident Liaison Officer Based in Enfield Temp on going 18.71 per hour Umbrella Experience in retrofit and SHDF Needs to be able to drive and have a clean driving Licence Based in Enfield Needs to be a team player and proactive Properties are scattered over Enfield 2 stage interviews 1 hour drive away Max We are seeking an experienced Resident Liaison Officer (RLO) with strong knowledge of retrofit programmes , including energy-efficiency upgrades, whole-house retrofit, PAS 2030 / PAS 2035 processes, and decarbonisation works. The successful candidate will act as the primary point of contact between residents, contractors, and project teams-ensuring clear communication, minimal disruption, and a positive resident experience throughout the retrofit process. Key Responsibilities Resident Engagement & Communication Serve as the main liaison for residents throughout pre-works, installation, and post-works stages of retrofit projects. Conduct home visits, surveys, and resident briefings to explain retrofit measures, timelines, and access requirements. Provide clear, accessible information to residents about works such as insulation, ventilation upgrades, heating system replacements, and other energy-efficiency improvements. Manage resident expectations and resolve any concerns or issues promptly and professionally. Project Coordination Work closely with retrofit assessors, coordinators, designers, and contractors to ensure accurate resident data, property access, and scheduling. Support the delivery of PAS 2035-compliant projects by assisting in gathering required resident information and providing feedback to project teams. Track and update appointment schedules, access arrangements, and resident satisfaction. Report progress, risks, and resident feedback to project management teams. Skills & Experience Required Essential Proven experience as a Resident Liaison Officer, Resident Engagement Officer, or similar customer-facing role within housing, construction, or retrofit. Working knowledge of retrofit processes , energy-efficiency upgrades, and PAS 2030 / PAS 2035 standards. Exceptional communication and interpersonal skills, with the ability to work with diverse communities. Strong organisational skills and the ability to manage multiple properties and appointments. Experience handling complaints and resolving issues diplomatically. IT literacy (MS Office, CRM systems, scheduling software) Personal Qualities Empathetic and resident-focused. Highly organised with strong attention to detail. Calm under pressure and adaptable to change. Able to work independently and as part of a multidisciplinary team.
Dec 11, 2025
Seasonal
Resident Liaison Officer Based in Enfield Temp on going 18.71 per hour Umbrella Experience in retrofit and SHDF Needs to be able to drive and have a clean driving Licence Based in Enfield Needs to be a team player and proactive Properties are scattered over Enfield 2 stage interviews 1 hour drive away Max We are seeking an experienced Resident Liaison Officer (RLO) with strong knowledge of retrofit programmes , including energy-efficiency upgrades, whole-house retrofit, PAS 2030 / PAS 2035 processes, and decarbonisation works. The successful candidate will act as the primary point of contact between residents, contractors, and project teams-ensuring clear communication, minimal disruption, and a positive resident experience throughout the retrofit process. Key Responsibilities Resident Engagement & Communication Serve as the main liaison for residents throughout pre-works, installation, and post-works stages of retrofit projects. Conduct home visits, surveys, and resident briefings to explain retrofit measures, timelines, and access requirements. Provide clear, accessible information to residents about works such as insulation, ventilation upgrades, heating system replacements, and other energy-efficiency improvements. Manage resident expectations and resolve any concerns or issues promptly and professionally. Project Coordination Work closely with retrofit assessors, coordinators, designers, and contractors to ensure accurate resident data, property access, and scheduling. Support the delivery of PAS 2035-compliant projects by assisting in gathering required resident information and providing feedback to project teams. Track and update appointment schedules, access arrangements, and resident satisfaction. Report progress, risks, and resident feedback to project management teams. Skills & Experience Required Essential Proven experience as a Resident Liaison Officer, Resident Engagement Officer, or similar customer-facing role within housing, construction, or retrofit. Working knowledge of retrofit processes , energy-efficiency upgrades, and PAS 2030 / PAS 2035 standards. Exceptional communication and interpersonal skills, with the ability to work with diverse communities. Strong organisational skills and the ability to manage multiple properties and appointments. Experience handling complaints and resolving issues diplomatically. IT literacy (MS Office, CRM systems, scheduling software) Personal Qualities Empathetic and resident-focused. Highly organised with strong attention to detail. Calm under pressure and adaptable to change. Able to work independently and as part of a multidisciplinary team.
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity s customer services, resident engagement and communications functions. Your work will help deliver the organisation s mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity s Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Dec 11, 2025
Full time
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity s customer services, resident engagement and communications functions. Your work will help deliver the organisation s mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity s Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Digital Dairy Chain - Site Food Safety Lead - Kendal Nutricare About us We are a rapid-growthscale-up disrupting the infant nutrition space through our award-winning brand Kendamil - the only infant milk made in Britain, proudly used by the British Royal Family and uniquely crafted locally using British full cream milk, without the nasties. Our company, Kendal Nutricare, is a 150-person team passionate about giving children a better start to life. We're proud to be a Queens' Award winning business and to be ranked by the Financial Times as one of Europe's 1000 Fastest Growing Companies in 2025. We're on an exciting path - join us! The Role As the Food Safety Lead at our Kendal site, you will play a key role in maintaining and continuously improving the site's Food Safety Management System (FSMS) in line with UK, EU, and FDA standards. You will ensure robust compliance for both domestic and export markets - with particular focus on U.S. FDA and FSMA requirements for infant formula - while leading validation activities and fostering a strong culture of food safety across the site. Responsibilities Food Safety Management & Compliance Lead the development, implementation, and maintenance of the site's FSMS in line with HACCP principles and international standards for infant formula. Monitor and review programs to ensure full compliance with UK, EU, and FDA regulations. Conduct internal audits, inspections, and risk assessments to proactively identify and mitigate food safety risks. FDA Compliance (U.S. Exports) Act as the site's expert on FDA and PCQI regulations to maintain export readiness to the United State. Manage all food safety documentation and processes required for FDA and FSMA compliance. Partner with Regulatory Affairs to ensure alignment with evolving U.S. regulatory requirements. Lead the development, execution, and documentation of validation activities across the FSMS. Oversee validation programs including: Clean-in-Place (CIP) systems; Allergen cleaning and control; Thermal process validations (e.g., pasteurisation, UHT) Ensure all validations are scientifically sound, risk-based, and compliant with regulatory standards (FDA, Codex, EU). Maintain validation master plans, protocols, and reports, ensuring timely review and revalidation. Training & Team Development Provide leadership, coaching, and technical support to food safety and hygiene teams. Deliver training on food safety, allergen management, validation protocols, and FDA compliance. Foster a proactive, site-wide food safety culture through education and engagement. Continuous Improvement & Risk Management Analyse food safety performance data and lead root cause investigations. Drive continuous improvement and corrective/preventive actions (CAPA). Identify opportunities to strengthen food safety systems, validation, and regulatory readiness. Monitor and review programs to ensure full compliance with UK, EU, and FDA regulations. Conduct internal audits, inspections, and risk assessments to proactively identify and mitigate food safety risks. What you'll need Degree in Food Science, Microbiology, Food Technology, or a related discipline. Formal qualifications in HACCP, PCQI, and/or food safety auditing. Minimum 5 years' experience in food safety or quality within a food manufacturing environment - ideally in infant formula or high-care dairy. Strong knowledge of FDA regulations, PCQI responsibilities, and U.S. export compliance. Demonstrated success in leading validation programs (cleaning, allergen, and thermal processes). In-depth understanding of FSMS principles, food microbiology, allergen management, and hygienic design. Skilled in validation lifecycle management - from protocol design to data interpretation. Knowledge of BRC, ISO 22000, Codex Alimentarius, and CFR Title 21. Excellent analytical, communication, and leadership skills, with the ability to influence across teams. Lead Auditor qualification would be an advantage. What you'll get from us The opportunity to work for the fastest growing infant milk brand in Europe, alongside a young talented team dedicated to serving thousands of passionate customers. We offer 28 days holiday (incl. bank holidays) with additional holidays granted each year for the first 5 years, a pension scheme, Employee Assistance Programme, Life Assurance at 2 x basic salary, on-site parking, subsidised breakfast and childcare vouchers. Oh and did we mention our factory is located in the heart of the beautiful English Lake District? If this sounds like a role for you, email Magdalena Klonowska Senior Talent Acquisition Specialist & Onboarding Coordinator, () with your CV and a note on why you're right for the job - we can't wait to meet you! Additional Opportunities Join the Officers' Association Scotland upcoming networking event free of charge to meet service-leavers actively seeking new opportunities. Engage directly with veterans, explore transferable skills, and strengthen your workforce with disciplined, committed individuals. Participating demonstrates your commitment to a forces-friendly workplace, helping you attract loyal, skilled employees in a sector facing skills shortages. Disposition Technician - Quality Team Routine dispositioning of products across all stages of internal and external production. Monitor and respond to customer and vendor complaints. Conduct detailed investigations. Drive continuous quality improvement through the implementation of effective Corrective and Preventive Actions (CAPA). QA Auditor - Factory Team Audit, monitor, and evaluate the organization's quality systems and procedures. Assist in resolving non-conformances and customer complaints. Support operational teams by maintaining high technical and quality standards in line with business objectives. Ensure compliance with Quality Management Systems and Good Manufacturing Practices (GMP). Assistant Manager - Grassland Youngstock Rearing Team Look after 1600 dairy replacements at the Overgarrel Farm. Assist in overseeing the rearing team. Support the transition of current team members moving for family reasons.
Dec 11, 2025
Full time
Digital Dairy Chain - Site Food Safety Lead - Kendal Nutricare About us We are a rapid-growthscale-up disrupting the infant nutrition space through our award-winning brand Kendamil - the only infant milk made in Britain, proudly used by the British Royal Family and uniquely crafted locally using British full cream milk, without the nasties. Our company, Kendal Nutricare, is a 150-person team passionate about giving children a better start to life. We're proud to be a Queens' Award winning business and to be ranked by the Financial Times as one of Europe's 1000 Fastest Growing Companies in 2025. We're on an exciting path - join us! The Role As the Food Safety Lead at our Kendal site, you will play a key role in maintaining and continuously improving the site's Food Safety Management System (FSMS) in line with UK, EU, and FDA standards. You will ensure robust compliance for both domestic and export markets - with particular focus on U.S. FDA and FSMA requirements for infant formula - while leading validation activities and fostering a strong culture of food safety across the site. Responsibilities Food Safety Management & Compliance Lead the development, implementation, and maintenance of the site's FSMS in line with HACCP principles and international standards for infant formula. Monitor and review programs to ensure full compliance with UK, EU, and FDA regulations. Conduct internal audits, inspections, and risk assessments to proactively identify and mitigate food safety risks. FDA Compliance (U.S. Exports) Act as the site's expert on FDA and PCQI regulations to maintain export readiness to the United State. Manage all food safety documentation and processes required for FDA and FSMA compliance. Partner with Regulatory Affairs to ensure alignment with evolving U.S. regulatory requirements. Lead the development, execution, and documentation of validation activities across the FSMS. Oversee validation programs including: Clean-in-Place (CIP) systems; Allergen cleaning and control; Thermal process validations (e.g., pasteurisation, UHT) Ensure all validations are scientifically sound, risk-based, and compliant with regulatory standards (FDA, Codex, EU). Maintain validation master plans, protocols, and reports, ensuring timely review and revalidation. Training & Team Development Provide leadership, coaching, and technical support to food safety and hygiene teams. Deliver training on food safety, allergen management, validation protocols, and FDA compliance. Foster a proactive, site-wide food safety culture through education and engagement. Continuous Improvement & Risk Management Analyse food safety performance data and lead root cause investigations. Drive continuous improvement and corrective/preventive actions (CAPA). Identify opportunities to strengthen food safety systems, validation, and regulatory readiness. Monitor and review programs to ensure full compliance with UK, EU, and FDA regulations. Conduct internal audits, inspections, and risk assessments to proactively identify and mitigate food safety risks. What you'll need Degree in Food Science, Microbiology, Food Technology, or a related discipline. Formal qualifications in HACCP, PCQI, and/or food safety auditing. Minimum 5 years' experience in food safety or quality within a food manufacturing environment - ideally in infant formula or high-care dairy. Strong knowledge of FDA regulations, PCQI responsibilities, and U.S. export compliance. Demonstrated success in leading validation programs (cleaning, allergen, and thermal processes). In-depth understanding of FSMS principles, food microbiology, allergen management, and hygienic design. Skilled in validation lifecycle management - from protocol design to data interpretation. Knowledge of BRC, ISO 22000, Codex Alimentarius, and CFR Title 21. Excellent analytical, communication, and leadership skills, with the ability to influence across teams. Lead Auditor qualification would be an advantage. What you'll get from us The opportunity to work for the fastest growing infant milk brand in Europe, alongside a young talented team dedicated to serving thousands of passionate customers. We offer 28 days holiday (incl. bank holidays) with additional holidays granted each year for the first 5 years, a pension scheme, Employee Assistance Programme, Life Assurance at 2 x basic salary, on-site parking, subsidised breakfast and childcare vouchers. Oh and did we mention our factory is located in the heart of the beautiful English Lake District? If this sounds like a role for you, email Magdalena Klonowska Senior Talent Acquisition Specialist & Onboarding Coordinator, () with your CV and a note on why you're right for the job - we can't wait to meet you! Additional Opportunities Join the Officers' Association Scotland upcoming networking event free of charge to meet service-leavers actively seeking new opportunities. Engage directly with veterans, explore transferable skills, and strengthen your workforce with disciplined, committed individuals. Participating demonstrates your commitment to a forces-friendly workplace, helping you attract loyal, skilled employees in a sector facing skills shortages. Disposition Technician - Quality Team Routine dispositioning of products across all stages of internal and external production. Monitor and respond to customer and vendor complaints. Conduct detailed investigations. Drive continuous quality improvement through the implementation of effective Corrective and Preventive Actions (CAPA). QA Auditor - Factory Team Audit, monitor, and evaluate the organization's quality systems and procedures. Assist in resolving non-conformances and customer complaints. Support operational teams by maintaining high technical and quality standards in line with business objectives. Ensure compliance with Quality Management Systems and Good Manufacturing Practices (GMP). Assistant Manager - Grassland Youngstock Rearing Team Look after 1600 dairy replacements at the Overgarrel Farm. Assist in overseeing the rearing team. Support the transition of current team members moving for family reasons.
Our Mission and who we are 'To be the world's most trusted currency partner' At Lumon, we help individuals and businesses move money across borders - smoothly, securely, and cost-effectively. With operations in 150+ countries and support for over 40 currencies, we combine competitive, bank-beating exchange rates with a personal, human touch. Whether it's buying property abroad, managing international business costs, or sending money home, every customer gets access to a dedicated currency specialist - alongside our digital FX platform - for expert support tailored to their needs. We're regulated by the FCA and the Central Bank of Ireland, handling billions in transfers each year for over 70,000 private clients and 2,500+ businesses. Backed by Pollen Street Capital, we're in an exciting phase of growth - scaling across Europe and expanding our tech and services. The Role We are seeking a Head of Risk and Compliance (UK) to lead the regulatory compliance and enterprise risk management functions for our UK regulated entities comprising both an Electronic Money Institution and a MiFID Investment Firm. Reporting directly to the Chief Risk Officer, the role is responsible for maintaining robust regulatory compliance and overseeing enterprise risk management in a dynamic environment. In a nutshell, you will Implement, maintain and continually develop a robust compliance framework for all applicable regulatory requirements applicable to E-Money Institutions and MiFID Investment Firms; Liaise with the FCA (and other authorities where relevant) on regulatory submissions, reporting, and supervisory matters; Partner closely with the business to provide regulatory advice and support in relation to regulatory change and leading the implementation of this through to completion; Providing input to incidents, including coordinating efforts to report regulatory breaches in a timely manner; Leading licencing applications and supporting the organisation in the implementation of the commercial strategy; Developing and implementing the annual compliance roadmap, including the compliance monitoring plan; Ongoing development and maintenance of the Enterprise Risk Management Framework, including providing effective challenge to first line risk owners; Preparing and delivering high quality reports on risk and compliance matters for Senior Management and the Board of Directors; Leading the development and delivery of the organisation's annual risk and compliance training curriculum; Lead a team of regulatory compliance and risk management specialists, ensuring effective oversight and team development; and overseeing regulatory reporting and complaints handling activities for the firm, and other group entities as directed. You should apply if you have Strong experience in risk and compliance leadership within the financial services sector, ideally with exposure to foreign exchange and payments services; Deep experience with regulations relating to payment services and non-SNI investment firms (i.e. Payment Service Regulations 2017, Electronic Money Regulations 2011, FCA's Consumer Duty, MiFID II, EMIR); Previous experience of developing and implementing a regulatory compliance framework in a regulated environment; A demonstrated understanding of enterprise risk management fundamentals; Experience of working closely and communicating with various stakeholders at multiple levels, as well as leading and developing high performing teams; A proven ability to find solutions to complex and hard problems and ability to turn incomplete, ambiguous or conflicting inputs into solid plans. What can we offer you? Competitive base salary Investment in your ongoing learning and development Hybrid working and rooftop terrace at our Farringdon office 25 days of annual leave, with a chance to purchase up to 5 more Birthday off 2 additional days off for 'Moments that Matter' Monthly lunch and social events Medicash health scheme Cycle to work scheme Season ticket loan Employee Assistance Programme Salary Sacrifice Pension 4x Life Assurance Enhanced maternity and paternity leave Access to gym discounts as well as a wide range of other benefits and discounts through our online portal Lumon is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability, or gender identity. If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity, we will provide appropriate support to you throughout the process.
Dec 11, 2025
Full time
Our Mission and who we are 'To be the world's most trusted currency partner' At Lumon, we help individuals and businesses move money across borders - smoothly, securely, and cost-effectively. With operations in 150+ countries and support for over 40 currencies, we combine competitive, bank-beating exchange rates with a personal, human touch. Whether it's buying property abroad, managing international business costs, or sending money home, every customer gets access to a dedicated currency specialist - alongside our digital FX platform - for expert support tailored to their needs. We're regulated by the FCA and the Central Bank of Ireland, handling billions in transfers each year for over 70,000 private clients and 2,500+ businesses. Backed by Pollen Street Capital, we're in an exciting phase of growth - scaling across Europe and expanding our tech and services. The Role We are seeking a Head of Risk and Compliance (UK) to lead the regulatory compliance and enterprise risk management functions for our UK regulated entities comprising both an Electronic Money Institution and a MiFID Investment Firm. Reporting directly to the Chief Risk Officer, the role is responsible for maintaining robust regulatory compliance and overseeing enterprise risk management in a dynamic environment. In a nutshell, you will Implement, maintain and continually develop a robust compliance framework for all applicable regulatory requirements applicable to E-Money Institutions and MiFID Investment Firms; Liaise with the FCA (and other authorities where relevant) on regulatory submissions, reporting, and supervisory matters; Partner closely with the business to provide regulatory advice and support in relation to regulatory change and leading the implementation of this through to completion; Providing input to incidents, including coordinating efforts to report regulatory breaches in a timely manner; Leading licencing applications and supporting the organisation in the implementation of the commercial strategy; Developing and implementing the annual compliance roadmap, including the compliance monitoring plan; Ongoing development and maintenance of the Enterprise Risk Management Framework, including providing effective challenge to first line risk owners; Preparing and delivering high quality reports on risk and compliance matters for Senior Management and the Board of Directors; Leading the development and delivery of the organisation's annual risk and compliance training curriculum; Lead a team of regulatory compliance and risk management specialists, ensuring effective oversight and team development; and overseeing regulatory reporting and complaints handling activities for the firm, and other group entities as directed. You should apply if you have Strong experience in risk and compliance leadership within the financial services sector, ideally with exposure to foreign exchange and payments services; Deep experience with regulations relating to payment services and non-SNI investment firms (i.e. Payment Service Regulations 2017, Electronic Money Regulations 2011, FCA's Consumer Duty, MiFID II, EMIR); Previous experience of developing and implementing a regulatory compliance framework in a regulated environment; A demonstrated understanding of enterprise risk management fundamentals; Experience of working closely and communicating with various stakeholders at multiple levels, as well as leading and developing high performing teams; A proven ability to find solutions to complex and hard problems and ability to turn incomplete, ambiguous or conflicting inputs into solid plans. What can we offer you? Competitive base salary Investment in your ongoing learning and development Hybrid working and rooftop terrace at our Farringdon office 25 days of annual leave, with a chance to purchase up to 5 more Birthday off 2 additional days off for 'Moments that Matter' Monthly lunch and social events Medicash health scheme Cycle to work scheme Season ticket loan Employee Assistance Programme Salary Sacrifice Pension 4x Life Assurance Enhanced maternity and paternity leave Access to gym discounts as well as a wide range of other benefits and discounts through our online portal Lumon is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability, or gender identity. If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity, we will provide appropriate support to you throughout the process.
Asian Infrastructure Investment Bank (AIIB)
Camden, London
Thank you for your interest in joining our team. AIIB is committed to diversity, transparency and inclusion. We believe our strength comes from having a team with the right diverse skills, experiences and abilities selected through a merit-based competitive process. We actively encourage applications from people from both within and outside AIIB Members, regardless of nationality, religion, gender, race, disability or sexual orientation. Applicant selection will be based on, but not limited to technical competence, in-depth experience in relevant sectors, international experience, and educational background. AIIB has the discretion to appoint candidates into positions commensurate with their education and experience. Below is a list of open positions. If you can't find a suitable position on our list of current opportunities, we still want to hear from you. To strengthen our capacity to meet future staffing needs, we accept applications on an ongoing basis (through jobs listed under Future Opportunities) and assess candidates who can be recruited efficiently once an actual vacancy arises. All positions listed below are for Global Recruitment and will be based in our headquarters in Beijing. To be considered for future opportunities, send us your application through the links below. Your resumé will be reviewed by our Talent Acquisition team. You will be contacted immediately if an opportunity arises. In case you no longer want to be considered, you can withdraw your submitted application any time via our Career Portal . To check on the status of your application, please log in to our Career Portal . Minimum 20 years of relevant professional experience Sustainability and Fiduciary Solutions Department Global Recruitment Jul 07, 2025 25147 Head of Project Economics Minimum 8-10 years of relevant practical experience Minimum 4-6 years of relevant practical experience Investment Solutions Specialist - Finance Solutions Minimum 5-8 years of relevant practical experience The Sectors, Themes, and Finance Solutions Department (STF) Global Recruitment Jul 03, 2025 Jul 24, 2025 25144 Integrity Specialist Minimum 5-8 years of relevant practical experience The Complaints-resolution, Evaluation and Integrity Unit (CEIU) Global Recruitment Jul 03, 2025 Jul 24, 2025 25143 Senior Investment Officer (Transport) Minimum 8-10 years of relevant practical experience Public Sector Clients Department, Region 1 Global Recruitment Jul 01, 2025 Jul 22, 2025 25094 AI-driven Data and Market Research Associate Minimum 3 years of relevant practical experience Sectors, Themes and Finance Solutions Department Global Recruitment Jul 21, 2025 25140 Investment Officer - Transport Minimum of 5 - 8 years of relevant working experience Public Sector Clients Department, Region 1 Global Recruitment Jul 21, 2025 25142 Senior Digital Program Specialist - Digital Engagement and Change Management Minimum 8 years of relevant professional experience The Information Technology Department (ITD) Global Recruitment Jul 18, 2025 25141 Corporate Procurement Associate Minimum 5 years of relevant professional experience Facilities and Administration Service Department(FAS) Global Recruitment Jul 25, 2025 25139 Budget Officer (Associate) Minimum 3-8 years of relevant professional experience Budget Associate/Analyst - Strategic Staffing Minimum 2-5 years of relevant professional experience Closing Date: All opportunities close at 11:59 p.m. (GMT+8) on the dates listed. Job Type: Recruitment of staff is conducted through a merit-based competitive selection process. AIIB shall strive to provide employment opportunities open to all suitably qualified applicants, regardless of religion, gender, race, disability, sexual orientation or nationality. The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is Financing Infrastructure for Tomorrow in Asia and beyond-infrastructure with sustainability at its core. We began operations in Beijing in 2016 and have since grown to 110 approved members worldwide. We are capitalized at USD100 billion and AAA-rated by the major international credit rating agencies. Collaborating with partners, AIIB meets clients' needs by unlocking new capital and investing in infrastructure that is green, technology-enabled and promotes regional connectivity. HEADQUARTERS
Dec 10, 2025
Full time
Thank you for your interest in joining our team. AIIB is committed to diversity, transparency and inclusion. We believe our strength comes from having a team with the right diverse skills, experiences and abilities selected through a merit-based competitive process. We actively encourage applications from people from both within and outside AIIB Members, regardless of nationality, religion, gender, race, disability or sexual orientation. Applicant selection will be based on, but not limited to technical competence, in-depth experience in relevant sectors, international experience, and educational background. AIIB has the discretion to appoint candidates into positions commensurate with their education and experience. Below is a list of open positions. If you can't find a suitable position on our list of current opportunities, we still want to hear from you. To strengthen our capacity to meet future staffing needs, we accept applications on an ongoing basis (through jobs listed under Future Opportunities) and assess candidates who can be recruited efficiently once an actual vacancy arises. All positions listed below are for Global Recruitment and will be based in our headquarters in Beijing. To be considered for future opportunities, send us your application through the links below. Your resumé will be reviewed by our Talent Acquisition team. You will be contacted immediately if an opportunity arises. In case you no longer want to be considered, you can withdraw your submitted application any time via our Career Portal . To check on the status of your application, please log in to our Career Portal . Minimum 20 years of relevant professional experience Sustainability and Fiduciary Solutions Department Global Recruitment Jul 07, 2025 25147 Head of Project Economics Minimum 8-10 years of relevant practical experience Minimum 4-6 years of relevant practical experience Investment Solutions Specialist - Finance Solutions Minimum 5-8 years of relevant practical experience The Sectors, Themes, and Finance Solutions Department (STF) Global Recruitment Jul 03, 2025 Jul 24, 2025 25144 Integrity Specialist Minimum 5-8 years of relevant practical experience The Complaints-resolution, Evaluation and Integrity Unit (CEIU) Global Recruitment Jul 03, 2025 Jul 24, 2025 25143 Senior Investment Officer (Transport) Minimum 8-10 years of relevant practical experience Public Sector Clients Department, Region 1 Global Recruitment Jul 01, 2025 Jul 22, 2025 25094 AI-driven Data and Market Research Associate Minimum 3 years of relevant practical experience Sectors, Themes and Finance Solutions Department Global Recruitment Jul 21, 2025 25140 Investment Officer - Transport Minimum of 5 - 8 years of relevant working experience Public Sector Clients Department, Region 1 Global Recruitment Jul 21, 2025 25142 Senior Digital Program Specialist - Digital Engagement and Change Management Minimum 8 years of relevant professional experience The Information Technology Department (ITD) Global Recruitment Jul 18, 2025 25141 Corporate Procurement Associate Minimum 5 years of relevant professional experience Facilities and Administration Service Department(FAS) Global Recruitment Jul 25, 2025 25139 Budget Officer (Associate) Minimum 3-8 years of relevant professional experience Budget Associate/Analyst - Strategic Staffing Minimum 2-5 years of relevant professional experience Closing Date: All opportunities close at 11:59 p.m. (GMT+8) on the dates listed. Job Type: Recruitment of staff is conducted through a merit-based competitive selection process. AIIB shall strive to provide employment opportunities open to all suitably qualified applicants, regardless of religion, gender, race, disability, sexual orientation or nationality. The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is Financing Infrastructure for Tomorrow in Asia and beyond-infrastructure with sustainability at its core. We began operations in Beijing in 2016 and have since grown to 110 approved members worldwide. We are capitalized at USD100 billion and AAA-rated by the major international credit rating agencies. Collaborating with partners, AIIB meets clients' needs by unlocking new capital and investing in infrastructure that is green, technology-enabled and promotes regional connectivity. HEADQUARTERS
Hey! We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back. Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI -that's the magic of Plum! As recognition for our work, we've received awards from the likes of Deloitte, Finder, and more. That's all down to our passionate team of 230+ Plumsters, who work around Europe to help us achieve our mission. And now we're looking for more brilliant people to join us on our journey. The Role We are looking for a proactive, highly motivated and ambitious individual who will hold the role of Regulatory Compliance Officer to expand our Compliance team. You will assist in the enhancement of compliance culture and support our team's mission to act as a liaison between the company and regulatory bodies. You will work closely with the team on various compliance activities, ensuring regulatory requirements are implemented by cooperating closely with teams within the company. In particular, we are seeking someone with proven experience in the oversight of ISAs and/or investment products in the UK, including familiarity with applicable FCA rules and ISA Regulations. Experience in compliance monitoring will be considered a strong advantage. What you'll be doing Develop and assist in the implementation of compliance policies and procedures by engaging in drafting and/or updating them to ensure adherence to all applicable regulations. Conduct checks, risk assessments and assist in the production of compliance reports, in accordance with our Compliance Monitoring Programme to ensure regular reviews and assessments. Execute checks in connection with Consumer Duty and support the build-out of the firm's Consumer Duty framework. Provide oversight of ISA and/or investment product operations to ensure adherence to UK regulatory requirements, including FCA rules and HMRC ISA Regulations. Review marketing, advertising and press material to ensure they comply with regulatory requirements. Design and monitor the implementation of the annual compliance plan, and deal with internal ad-hoc compliance requests to ensure that internal processes and policies are applied. Investigate from a compliance and financial crime perspective, any SARs escalations, complaints, incidents, breach of data laws, fraud-related requests and any other compliance or financial crime related request received by the Compliance Team, for review and input. Prepare compliance reports addressed to the regulators to support the Compliance Team in their role as a liaison between the company and regulatory bodies. Compile and prepare compliance and financial crime regulatory filings and respond to requests from our partners. Prepare compliance training addressed to the employees of the company. Maintain the Compliance Team's files, cases and issues, achieve deadlines and document actions needed/requested. Share knowledge and experience with peers through team meetings, presentations and collaboration sessions. Work cooperatively with other teams such as the Products' Team, Customer Service, Fraud Team, Finance Team, Data Team, Risk Management Team, Partnerships' Team and Marketing Team. Monitor regulatory changes, amendments, trends or any other developments that may impact our operations and update internal records accordingly. What we're looking for Bachelor's degree in law, economics, business, or a related field. MBA or Master's degree in Law/European Banking/Payments Regulation, Risk Management or in related fields will be considered a strong plus. At least 2-3 years of experience in a compliance-related role within the financial services industry. Relevant sectors include: Payments, Banking, Investment Services. Demonstrable experience in the oversight of ISAs and/or investment products in the UK, with a strong understanding of relevant FCA rules and HMRC ISA Regulations. Knowledge of FCA and EU compliance and AML/TF regulation, including GDPR and investment services regulation. Experience in compliance monitoring, including designing and delivering against a compliance monitoring plan, will be considered a strong advantage. Excellent written and verbal communication skills in English. Strong analytical skills and attention to detail. Ability to work both independently and in a team environment, to complete assigned tasks. Ability to prioritise multiple tasks and bring tasks to completion within established timeframes. Professional certification in compliance (such as ICA or CISI) will be considered an advantage. Plum's Perks Own part of the company you're helping grow through stock options Private health insurance Annual training budget Plum Premium for free Competitive referral scheme Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus Team breakfasts and team lunches 25 days holiday + bank holidays 45 work-from-anywhere days to give you flexibility to work your way 2 weeks sabbatical after 4 years to take the break you deserve Enhanced parental leave 1 paid volunteering day annually Annual team trip to a surprise destination! A fun, inclusive company culture (think ) If you think this sounds like you, don't hesitate to get in touch! Thanks, Plum Team Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
Dec 10, 2025
Full time
Hey! We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back. Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI -that's the magic of Plum! As recognition for our work, we've received awards from the likes of Deloitte, Finder, and more. That's all down to our passionate team of 230+ Plumsters, who work around Europe to help us achieve our mission. And now we're looking for more brilliant people to join us on our journey. The Role We are looking for a proactive, highly motivated and ambitious individual who will hold the role of Regulatory Compliance Officer to expand our Compliance team. You will assist in the enhancement of compliance culture and support our team's mission to act as a liaison between the company and regulatory bodies. You will work closely with the team on various compliance activities, ensuring regulatory requirements are implemented by cooperating closely with teams within the company. In particular, we are seeking someone with proven experience in the oversight of ISAs and/or investment products in the UK, including familiarity with applicable FCA rules and ISA Regulations. Experience in compliance monitoring will be considered a strong advantage. What you'll be doing Develop and assist in the implementation of compliance policies and procedures by engaging in drafting and/or updating them to ensure adherence to all applicable regulations. Conduct checks, risk assessments and assist in the production of compliance reports, in accordance with our Compliance Monitoring Programme to ensure regular reviews and assessments. Execute checks in connection with Consumer Duty and support the build-out of the firm's Consumer Duty framework. Provide oversight of ISA and/or investment product operations to ensure adherence to UK regulatory requirements, including FCA rules and HMRC ISA Regulations. Review marketing, advertising and press material to ensure they comply with regulatory requirements. Design and monitor the implementation of the annual compliance plan, and deal with internal ad-hoc compliance requests to ensure that internal processes and policies are applied. Investigate from a compliance and financial crime perspective, any SARs escalations, complaints, incidents, breach of data laws, fraud-related requests and any other compliance or financial crime related request received by the Compliance Team, for review and input. Prepare compliance reports addressed to the regulators to support the Compliance Team in their role as a liaison between the company and regulatory bodies. Compile and prepare compliance and financial crime regulatory filings and respond to requests from our partners. Prepare compliance training addressed to the employees of the company. Maintain the Compliance Team's files, cases and issues, achieve deadlines and document actions needed/requested. Share knowledge and experience with peers through team meetings, presentations and collaboration sessions. Work cooperatively with other teams such as the Products' Team, Customer Service, Fraud Team, Finance Team, Data Team, Risk Management Team, Partnerships' Team and Marketing Team. Monitor regulatory changes, amendments, trends or any other developments that may impact our operations and update internal records accordingly. What we're looking for Bachelor's degree in law, economics, business, or a related field. MBA or Master's degree in Law/European Banking/Payments Regulation, Risk Management or in related fields will be considered a strong plus. At least 2-3 years of experience in a compliance-related role within the financial services industry. Relevant sectors include: Payments, Banking, Investment Services. Demonstrable experience in the oversight of ISAs and/or investment products in the UK, with a strong understanding of relevant FCA rules and HMRC ISA Regulations. Knowledge of FCA and EU compliance and AML/TF regulation, including GDPR and investment services regulation. Experience in compliance monitoring, including designing and delivering against a compliance monitoring plan, will be considered a strong advantage. Excellent written and verbal communication skills in English. Strong analytical skills and attention to detail. Ability to work both independently and in a team environment, to complete assigned tasks. Ability to prioritise multiple tasks and bring tasks to completion within established timeframes. Professional certification in compliance (such as ICA or CISI) will be considered an advantage. Plum's Perks Own part of the company you're helping grow through stock options Private health insurance Annual training budget Plum Premium for free Competitive referral scheme Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus Team breakfasts and team lunches 25 days holiday + bank holidays 45 work-from-anywhere days to give you flexibility to work your way 2 weeks sabbatical after 4 years to take the break you deserve Enhanced parental leave 1 paid volunteering day annually Annual team trip to a surprise destination! A fun, inclusive company culture (think ) If you think this sounds like you, don't hesitate to get in touch! Thanks, Plum Team Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
About Griffin Hi, we're Griffin! We're the bank for companies who want to build and launch financial products. Our context We're rapidly heading towards a future where most of us access financial services through technology companies rather than high street banks. All sorts of companies are now embedding financial products into their apps and user journeys so that their customers can seamlessly make payments, manage expenses, take out loans, save, invest, and do more. The problem is that companies are still dependent on legacy banking infrastructure if they want to offer regulated financial products. They need to either partner directly with an incumbent bank and/or stitch together middleware from various Banking as a Service (BaaS) providers. This process is slow, expensive, and complex and makes it very hard for companies to get new financial products off the ground. At Griffin, we want to change this. Our purpose We want to make it easy for companies to bring finance to their customers at the point of greatest relevance. So, we built a bank. But not just any bank! Griffin is a technology platform and a bank: fully regulated, API-first, developer-centric, and purpose-built to serve innovative fintechs and brands who want to build and embed financial products. Learn more about what we do. Our culture Our culture is our most important asset, and one of the ways we safeguard it is by being extremely intentional about hiring the right people. We won't hire people who don't seem like a strong fit for our core values, even if they're otherwise extremely qualified. We also believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments. That's why we're transparent by default, and we encourage open discussion and challenge across all levels of the organisation. We're also remote-first, asynchronous, and fully flexible - because you're the expert on how and when you do your best work. Learn more about our culture. The Risk and Compliance Team Our vision is of risk and compliance teams that are an integral part of the business - somewhere our colleagues go to for expert and pragmatic advice. These functions are fundamental to the success of our business and we aim to be thought leaders in the space. We're early on our journey of building this function to meet our aspirations. Success in this role means taking a key role in that build process, while having complete ownership of all matters relating to compliance at Griffin. You'll develop close working relationships with the risk team and the business' other functions, particularly Operations, Product and Commercial. Who are you? We'd love to hear from you if you have most of the following: A deep knowledge of all major aspects of regulation that affect us. Knowledge in safeguarding requirements, DISP, PSD and B/COBS is essential. Experience in most of the following regulatory areas: conflicts of interest, consumer duty, conduct, payments, cards, complaints handling, financial promotions, SM&CR, product governance and remuneration. Experience of working for or closely with a regulatory body Experience working for, or with, a bank in the UK. Comfort with solo execution - we're a small team so you'll need to be happy rolling up your sleeves. Comfort with managing people. A love for writing - we have a lot of documents to draft and we place a high degree of importance on clarity and readability (read more about how we write ) Comfort picking up new software tools for document drafting, collaboration and communication. This is because we're hybrid-remote and most of your colleagues will not share an office with you on a day-to-day basis. N.B. We're able to sponsor Skilled Workers for this role. What will you be doing here? As the Head of Compliance at Griffin, you will Oversee the non-financial risks assignment to them in the risk management framework. Support the business to develop effective internal controls, to manage compliance risks, and to embed a culture which places appropriate emphasis on compliance with regulations. Provide proportionate and independent advice to the first line as needed. Develop and maintain the compliance framework, including all compliance second line policies, procedures and processes which include, but are not limited to: conflicts of interest, gifts and hospitality, SMCR, whistleblowing and compliance training. Perform horizon scanning regularly and report them to the governance committees and risk owners, making sure we comply with new regulation. Oversee the embedding of Consumer Duty regulations to make sure we continue to deliver good customer outcomes. Maintain a proactive, constructive, open dialogue with all relevant regulatory bodies. Work with our internal auditors and the remaining second line in a transparent and collaborative manner. Work with our product team so that all compliance considerations for new and existing products and services are identified and appropriately managed. Prepare MI packs to governance bodies, improving those as needed. Keep the RCSA for their area up to date. Provide subject matter expertise to the assurance team as needed. Deputise for the CRO as needed. You'll report to the Chief Risk Officer. As this role is caught by the Certification Regime, the role holder must adhere to the FCA's Fitness and Propriety Requirements. What can we offer you? We are an early stage startup and we're working hard to expand our benefits package. We're planning to add to this list in the future. 25 days off a year + winter break (we close in between Christmas and New Year) + bank holidays Remote-first flexibility - work from anywhere in the UK Support with home office setup Share options - so you own a piece of what we're building 1:1 coaching and therapy through Oliva Auto-enrolment into company pension scheme with Penfold Enhanced parental leave with up to 6 months at full pay Private medical insurance and life insurance (provided by Vitality and AIG respectively) As a bank, we're committed to maintaining the highest standards of security. This means that the successful candidate will need to complete background screening, and our offer will be conditional upon satisfactory review of these checks. This would include verification of right to work, criminal record, credit history, social media and professional reference checks. How do I apply? Are we your next move? Apply via the link below, if there's a match our Talent team will reach out to schedule an initial conversation and talk you through what happens next. We're remote-first We have a small London office in Moorgate, but we are comfortable hiring people to work from anywhere in the UK. About a third of the company is based within occasional commuting distance of London, the rest are full-time remote. Under representation Our goal is for Griffin to proportionally represent the diversity of the working population in society. We're working to ensure that Griffin is a supportive, empowering and inclusive environment for every member of our team - whatever your combination of race, ethnicity, gender, age, sexual orientation, physical ability, nationality, neurodiversity, and religious beliefs. If you're part of a group that is under-represented in fintech, we'd love to hear from you. Griffin Bank Ltd request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent team. Any CVs sent to any member of our team on a speculative basis will not be recognised and we will not accept liability for any fee or commission should we subsequently employ a candidate who applied to us directly or was introduced by an instructed agency that may also have been submitted speculatively by an uninstructed agency.
Dec 10, 2025
Full time
About Griffin Hi, we're Griffin! We're the bank for companies who want to build and launch financial products. Our context We're rapidly heading towards a future where most of us access financial services through technology companies rather than high street banks. All sorts of companies are now embedding financial products into their apps and user journeys so that their customers can seamlessly make payments, manage expenses, take out loans, save, invest, and do more. The problem is that companies are still dependent on legacy banking infrastructure if they want to offer regulated financial products. They need to either partner directly with an incumbent bank and/or stitch together middleware from various Banking as a Service (BaaS) providers. This process is slow, expensive, and complex and makes it very hard for companies to get new financial products off the ground. At Griffin, we want to change this. Our purpose We want to make it easy for companies to bring finance to their customers at the point of greatest relevance. So, we built a bank. But not just any bank! Griffin is a technology platform and a bank: fully regulated, API-first, developer-centric, and purpose-built to serve innovative fintechs and brands who want to build and embed financial products. Learn more about what we do. Our culture Our culture is our most important asset, and one of the ways we safeguard it is by being extremely intentional about hiring the right people. We won't hire people who don't seem like a strong fit for our core values, even if they're otherwise extremely qualified. We also believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments. That's why we're transparent by default, and we encourage open discussion and challenge across all levels of the organisation. We're also remote-first, asynchronous, and fully flexible - because you're the expert on how and when you do your best work. Learn more about our culture. The Risk and Compliance Team Our vision is of risk and compliance teams that are an integral part of the business - somewhere our colleagues go to for expert and pragmatic advice. These functions are fundamental to the success of our business and we aim to be thought leaders in the space. We're early on our journey of building this function to meet our aspirations. Success in this role means taking a key role in that build process, while having complete ownership of all matters relating to compliance at Griffin. You'll develop close working relationships with the risk team and the business' other functions, particularly Operations, Product and Commercial. Who are you? We'd love to hear from you if you have most of the following: A deep knowledge of all major aspects of regulation that affect us. Knowledge in safeguarding requirements, DISP, PSD and B/COBS is essential. Experience in most of the following regulatory areas: conflicts of interest, consumer duty, conduct, payments, cards, complaints handling, financial promotions, SM&CR, product governance and remuneration. Experience of working for or closely with a regulatory body Experience working for, or with, a bank in the UK. Comfort with solo execution - we're a small team so you'll need to be happy rolling up your sleeves. Comfort with managing people. A love for writing - we have a lot of documents to draft and we place a high degree of importance on clarity and readability (read more about how we write ) Comfort picking up new software tools for document drafting, collaboration and communication. This is because we're hybrid-remote and most of your colleagues will not share an office with you on a day-to-day basis. N.B. We're able to sponsor Skilled Workers for this role. What will you be doing here? As the Head of Compliance at Griffin, you will Oversee the non-financial risks assignment to them in the risk management framework. Support the business to develop effective internal controls, to manage compliance risks, and to embed a culture which places appropriate emphasis on compliance with regulations. Provide proportionate and independent advice to the first line as needed. Develop and maintain the compliance framework, including all compliance second line policies, procedures and processes which include, but are not limited to: conflicts of interest, gifts and hospitality, SMCR, whistleblowing and compliance training. Perform horizon scanning regularly and report them to the governance committees and risk owners, making sure we comply with new regulation. Oversee the embedding of Consumer Duty regulations to make sure we continue to deliver good customer outcomes. Maintain a proactive, constructive, open dialogue with all relevant regulatory bodies. Work with our internal auditors and the remaining second line in a transparent and collaborative manner. Work with our product team so that all compliance considerations for new and existing products and services are identified and appropriately managed. Prepare MI packs to governance bodies, improving those as needed. Keep the RCSA for their area up to date. Provide subject matter expertise to the assurance team as needed. Deputise for the CRO as needed. You'll report to the Chief Risk Officer. As this role is caught by the Certification Regime, the role holder must adhere to the FCA's Fitness and Propriety Requirements. What can we offer you? We are an early stage startup and we're working hard to expand our benefits package. We're planning to add to this list in the future. 25 days off a year + winter break (we close in between Christmas and New Year) + bank holidays Remote-first flexibility - work from anywhere in the UK Support with home office setup Share options - so you own a piece of what we're building 1:1 coaching and therapy through Oliva Auto-enrolment into company pension scheme with Penfold Enhanced parental leave with up to 6 months at full pay Private medical insurance and life insurance (provided by Vitality and AIG respectively) As a bank, we're committed to maintaining the highest standards of security. This means that the successful candidate will need to complete background screening, and our offer will be conditional upon satisfactory review of these checks. This would include verification of right to work, criminal record, credit history, social media and professional reference checks. How do I apply? Are we your next move? Apply via the link below, if there's a match our Talent team will reach out to schedule an initial conversation and talk you through what happens next. We're remote-first We have a small London office in Moorgate, but we are comfortable hiring people to work from anywhere in the UK. About a third of the company is based within occasional commuting distance of London, the rest are full-time remote. Under representation Our goal is for Griffin to proportionally represent the diversity of the working population in society. We're working to ensure that Griffin is a supportive, empowering and inclusive environment for every member of our team - whatever your combination of race, ethnicity, gender, age, sexual orientation, physical ability, nationality, neurodiversity, and religious beliefs. If you're part of a group that is under-represented in fintech, we'd love to hear from you. Griffin Bank Ltd request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent team. Any CVs sent to any member of our team on a speculative basis will not be recognised and we will not accept liability for any fee or commission should we subsequently employ a candidate who applied to us directly or was introduced by an instructed agency that may also have been submitted speculatively by an uninstructed agency.
£21.54 umbrella per hour This period closes on Wednesday December 3 2025 at 9:00. About the Borough Kingston and Sutton Councils operate a shared Highways and Transport service. It is an exciting time to join our newly re organised team as we lead the way in South west London in delivering sustainable transport infrastructure, regeneration and rise to the zero carbon challenge. If you are seeking career growth and development opportunities, with the chance to pitch in and work on a variety of projects, then come and join us. The service delivers a range of operational highways and transport functions, with a revenue budget of circa £5m, and a capital budget that averages £10m per year. The types of projects we work on range from redesigning a town centre traffic system and dealing with our climate emergency impacts and road safety issues, to the management and maintenance of our highway networks and assets. Being a shared service ensures there are always lots of opportunities to work on a wide range of projects. We practise a hybrid working environment between the Shared Service. Whilst we have modern offices in both Sutton and Kingston Town Centres, we encourage all staff to work in ways that suit them and the business requirements. Our focus is on ensuring all staff can bring their best selves to work. The Shared Service is committed to being a positive supportive employer, whether that's in flexible working, building a diverse and collaborative team of engineers, transport planners, and project managers to deliver our future transport and highways engineering needs, or responding to net zero and environmental friendly goals through the development of initiatives such as school streets and cleaner and greener low traffic neighbourhoods. If you embrace learning opportunities and relish the chance to learn and grow in a supportive environment, we have a clear and ambitious investment plan to transform our Highways and Transport network infrastructure. We need talented, ambitious, forward thinking people to help drive this forward. About the Role This role reports directly to the Senior Programme Officer and is responsible for assisting with the delivery of projects and programmes across the Highways and Transport service to run effectively and efficiently. The role will include assisting with managing correspondence and highway searches, assisting in maintaining programme documentation, organising and taking minutes for Highways and Transport meetings with officers, councillors and external stakeholders, as well as providing financial support such as raising purchase orders and paying invoices, which will be important parts of the role. Assisting with the delivery of high profile Highways and Transport projects. Communicating all stages of the project to internal and external parties and stakeholders. Organising meetings and publications. Maintaining records, financial support such as raising purchase orders and paying invoices, quality checks and updating the project delivery plan. Helping to manage and track correspondence. Assisting with managing Highway Search enquiry responses. Analysing data under direction. About Us This is an exciting opportunity to join a team to provide overarching support across a broad range of transport programmes and projects. The team currently consists of the Programme Manager, Senior Programme Officer and a Project Support Officer. We are recruiting for a Project Support Assistant to complete our team. The Programme Management and Support Team sits at the heart of the shared Highways and Transport service across Kingston and Sutton. The service covers a multi million pound delivery programme including a wide variety of disciplines from walking, cycling and bus priority schemes, to school streets, behaviour change events and planned maintenance programmes. The Programme Management and Support Team provides critical project and programme support across all Highways and Transport teams, through the centralisation and coordination of all project delivery, helping to keep the service running efficiently and to manage competing priorities across a diverse range of transport projects. The team is key in helping to streamline shared systems and processes, ensuring both boroughs are working in collaboration to deliver high quality and consistent services to residents, through a one culture holistic approach. On a day to day basis the team helps to track the health of the overall Highways and Transport programme, escalating or assisting with any issues where needed to help the project managers ensure successful delivery. We are the key communication line between a wide range of internal and external stakeholders, providing a hub of information and data to facilitate the smooth running of projects, for example financial information, data analysis and coordination of funding bids. The team also oversees longer term projects to identify ways to improve processes and increase efficiencies, so as to continually improve service delivery. About You You are a quick learner, have a keen attention to detail, are confident to take initiative and ask questions, and are able to manage multiple priorities in a busy and varied work environment. You will have an interest in, and preferably some experience of working within a Highways, Transport or Project and Programme Management environment. You are competent with IT and Digital processes, and have experience on Google sheets or Microsoft Excel, or have an eagerness to learn. You are organised and are able to keep data well managed in order to be able to respond quickly to information requests. You ideally have experience of project administration including providing financial support such as raising purchase orders, assisting with correspondence and complaints, or a willingness to learn. You enjoy working collaboratively, have great communication skills and are committed to ensuring equality and diversity is embedded in everything we do. You would like to be part of a friendly team, helping to keep the Kingston and Sutton shared Highways and Transport service running smoothly. Work location: 3 days split across the Kingston Guildhall Office and Sutton Civic Office, 2 days optional work from home. If you think this job role is for you, please send your CV to
Dec 10, 2025
Full time
£21.54 umbrella per hour This period closes on Wednesday December 3 2025 at 9:00. About the Borough Kingston and Sutton Councils operate a shared Highways and Transport service. It is an exciting time to join our newly re organised team as we lead the way in South west London in delivering sustainable transport infrastructure, regeneration and rise to the zero carbon challenge. If you are seeking career growth and development opportunities, with the chance to pitch in and work on a variety of projects, then come and join us. The service delivers a range of operational highways and transport functions, with a revenue budget of circa £5m, and a capital budget that averages £10m per year. The types of projects we work on range from redesigning a town centre traffic system and dealing with our climate emergency impacts and road safety issues, to the management and maintenance of our highway networks and assets. Being a shared service ensures there are always lots of opportunities to work on a wide range of projects. We practise a hybrid working environment between the Shared Service. Whilst we have modern offices in both Sutton and Kingston Town Centres, we encourage all staff to work in ways that suit them and the business requirements. Our focus is on ensuring all staff can bring their best selves to work. The Shared Service is committed to being a positive supportive employer, whether that's in flexible working, building a diverse and collaborative team of engineers, transport planners, and project managers to deliver our future transport and highways engineering needs, or responding to net zero and environmental friendly goals through the development of initiatives such as school streets and cleaner and greener low traffic neighbourhoods. If you embrace learning opportunities and relish the chance to learn and grow in a supportive environment, we have a clear and ambitious investment plan to transform our Highways and Transport network infrastructure. We need talented, ambitious, forward thinking people to help drive this forward. About the Role This role reports directly to the Senior Programme Officer and is responsible for assisting with the delivery of projects and programmes across the Highways and Transport service to run effectively and efficiently. The role will include assisting with managing correspondence and highway searches, assisting in maintaining programme documentation, organising and taking minutes for Highways and Transport meetings with officers, councillors and external stakeholders, as well as providing financial support such as raising purchase orders and paying invoices, which will be important parts of the role. Assisting with the delivery of high profile Highways and Transport projects. Communicating all stages of the project to internal and external parties and stakeholders. Organising meetings and publications. Maintaining records, financial support such as raising purchase orders and paying invoices, quality checks and updating the project delivery plan. Helping to manage and track correspondence. Assisting with managing Highway Search enquiry responses. Analysing data under direction. About Us This is an exciting opportunity to join a team to provide overarching support across a broad range of transport programmes and projects. The team currently consists of the Programme Manager, Senior Programme Officer and a Project Support Officer. We are recruiting for a Project Support Assistant to complete our team. The Programme Management and Support Team sits at the heart of the shared Highways and Transport service across Kingston and Sutton. The service covers a multi million pound delivery programme including a wide variety of disciplines from walking, cycling and bus priority schemes, to school streets, behaviour change events and planned maintenance programmes. The Programme Management and Support Team provides critical project and programme support across all Highways and Transport teams, through the centralisation and coordination of all project delivery, helping to keep the service running efficiently and to manage competing priorities across a diverse range of transport projects. The team is key in helping to streamline shared systems and processes, ensuring both boroughs are working in collaboration to deliver high quality and consistent services to residents, through a one culture holistic approach. On a day to day basis the team helps to track the health of the overall Highways and Transport programme, escalating or assisting with any issues where needed to help the project managers ensure successful delivery. We are the key communication line between a wide range of internal and external stakeholders, providing a hub of information and data to facilitate the smooth running of projects, for example financial information, data analysis and coordination of funding bids. The team also oversees longer term projects to identify ways to improve processes and increase efficiencies, so as to continually improve service delivery. About You You are a quick learner, have a keen attention to detail, are confident to take initiative and ask questions, and are able to manage multiple priorities in a busy and varied work environment. You will have an interest in, and preferably some experience of working within a Highways, Transport or Project and Programme Management environment. You are competent with IT and Digital processes, and have experience on Google sheets or Microsoft Excel, or have an eagerness to learn. You are organised and are able to keep data well managed in order to be able to respond quickly to information requests. You ideally have experience of project administration including providing financial support such as raising purchase orders, assisting with correspondence and complaints, or a willingness to learn. You enjoy working collaboratively, have great communication skills and are committed to ensuring equality and diversity is embedded in everything we do. You would like to be part of a friendly team, helping to keep the Kingston and Sutton shared Highways and Transport service running smoothly. Work location: 3 days split across the Kingston Guildhall Office and Sutton Civic Office, 2 days optional work from home. If you think this job role is for you, please send your CV to
Job Title: Quality Assurance Officer Location: London Hybrid 3 days a week in the office Salary: Up to £60,000 Hours: Monday - Friday 9 am - 6 pm Benefits: 25 Days Holiday Pension scheme Private healthcare Discretionary Bonus Other flexible benefits About the role of Quality Assurance Officer: The role is responsible for delivering comprehensive Quality Assurance across the Buy-to-Let and Bridging Lending teams, ensuring consistent adherence to regulatory and internal standards. It involves carrying out Quality Assurance reviews in line with the Compliance Monitoring Plan, identifying risks, trends, and opportunities for improvement. The position also maintains and enhances Quality Assurance policies and procedures while providing day-to-day support to the Senior Compliance Officer in the effective delivery of assurance activities. Responsibilities required for the role of Quality Assurance Officer: Operates an independent quality assurance role Customer outcomes, lending and servicing file reviews - CBTL cases, fees on customer accounts, lending file reviews, customer due diligence and customer risk assessments Call Listening - pre-completion calls and servicing calls All third-party due diligence activities - broker registrations, solicitors panel and other third parties Performs ongoing oversight of quality assurance activities performed by outsourced third parties Assesses first line of defence activities, checking data quality on loans to appropriate lending mandates/underwriters Utilises management information to highlight business areas for quality work Undertakes ad hoc quality assurance activities, case/account investigations Highlights business strengths and weaknesses, including any areas of customer detriment and recommends corrective actions Supports the Senior Compliance Officer in day-to-day assurance activities such as customer due diligence and customer risk assessments, and complaints administration. Produces a monthly report of quality assurance activity and outcomes for inclusion in the Compliance report for the Risk Committee Experience required for the role of Quality Assurance Officer: Minimum 1 years' experience in a similar compliance role at a mortgage lender Working knowledge of PRA & FCA regulation of the mortgage industry, including CBTL Strong attention to detail and analytical skills Preferred: Awareness of BTL & Bridging mortgage application processing requirements Knowledgeable on key AML requirements for mortgage lenders For more information regarding the role of Quality Assurance Officer please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Dec 10, 2025
Full time
Job Title: Quality Assurance Officer Location: London Hybrid 3 days a week in the office Salary: Up to £60,000 Hours: Monday - Friday 9 am - 6 pm Benefits: 25 Days Holiday Pension scheme Private healthcare Discretionary Bonus Other flexible benefits About the role of Quality Assurance Officer: The role is responsible for delivering comprehensive Quality Assurance across the Buy-to-Let and Bridging Lending teams, ensuring consistent adherence to regulatory and internal standards. It involves carrying out Quality Assurance reviews in line with the Compliance Monitoring Plan, identifying risks, trends, and opportunities for improvement. The position also maintains and enhances Quality Assurance policies and procedures while providing day-to-day support to the Senior Compliance Officer in the effective delivery of assurance activities. Responsibilities required for the role of Quality Assurance Officer: Operates an independent quality assurance role Customer outcomes, lending and servicing file reviews - CBTL cases, fees on customer accounts, lending file reviews, customer due diligence and customer risk assessments Call Listening - pre-completion calls and servicing calls All third-party due diligence activities - broker registrations, solicitors panel and other third parties Performs ongoing oversight of quality assurance activities performed by outsourced third parties Assesses first line of defence activities, checking data quality on loans to appropriate lending mandates/underwriters Utilises management information to highlight business areas for quality work Undertakes ad hoc quality assurance activities, case/account investigations Highlights business strengths and weaknesses, including any areas of customer detriment and recommends corrective actions Supports the Senior Compliance Officer in day-to-day assurance activities such as customer due diligence and customer risk assessments, and complaints administration. Produces a monthly report of quality assurance activity and outcomes for inclusion in the Compliance report for the Risk Committee Experience required for the role of Quality Assurance Officer: Minimum 1 years' experience in a similar compliance role at a mortgage lender Working knowledge of PRA & FCA regulation of the mortgage industry, including CBTL Strong attention to detail and analytical skills Preferred: Awareness of BTL & Bridging mortgage application processing requirements Knowledgeable on key AML requirements for mortgage lenders For more information regarding the role of Quality Assurance Officer please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Professional Standards Manager We are looking for a meticulous, fair-minded and collaborative Professional Standards Manager who is committed to protecting the public and championing high standards in psychotherapy, to join our Complaints & Conduct Team. Position: Professional Standards Manager Location: Hybrid - London-based with flexible working Salary: £51,108 per annum (full time equivalent) Hours: Full time, 35 hours per week (part-time considered, minimum 28 hours) Contract: Permanent Closing date:Friday 2 January 2026 Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible. About the role As the Professional Standards Manager, you will play a central role in the effective operation of the Complaints and Conduct Process (CCP). You will oversee the day-to-day management of investigations, assessments and adjudications of concerns raised about our registered therapists, ensuring all cases are handled with integrity, fairness and procedural accuracy. You will ensure service standards are met, maintain robust case management records, and support colleagues through legal complexities, subject access requests and regulatory reporting. Working closely with the Professional Conduct Committee (PCC), you will provide case updates, contribute to root-cause analysis, support the development of the annual report and attend PCC meetings as an active participant. You will also support adjudication hearings, including acting as presenting officer for interim suspension hearings, and ensure outcomes are communicated clearly to all relevant parties. This role offers both operational responsibility and strategic impact. You will contribute to regulatory development, policy work, and reaccreditation with the Professional Standards Authority, helping to uphold professional standards and safeguard the public. About you You will bring experience of managing complex complaints in a professional body, regulated organisation or similar environment. Skilled at quickly interpreting detailed information, you are able to make sound, evidence-informed decisions while managing multiple priorities with care and structure. You will be confident communicating with a wide range of people including complainants, registrants, legal professionals, panel members and internal colleagues always demonstrating clarity, empathy and professionalism. You are committed to equity, diversity and inclusion, and support psychologically safe and reflective team environments. You will be comfortable contributing to consultations, producing briefings, undertaking policy research and supporting continuous improvement in complaints handling and regulation. About the Organisation The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 9,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities. Their charitable objectives are to promote: the art and science of psychotherapy and psychotherapeutic counselling for the public benefit; research in psychotherapy and psychotherapeutic counselling and to disseminate the results of any such research; high standards of education and training and practice in psychotherapy and psychotherapeutic counselling the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public Other roles you may have experience in could include Complaints Manager, Regulation Officer, Professional Standards Officer, Conduct and Complaints Manager, Quality and Standards Manager, Casework Manager, Fitness to Practise Coordinator, or Governance and Compliance Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Dec 10, 2025
Full time
Professional Standards Manager We are looking for a meticulous, fair-minded and collaborative Professional Standards Manager who is committed to protecting the public and championing high standards in psychotherapy, to join our Complaints & Conduct Team. Position: Professional Standards Manager Location: Hybrid - London-based with flexible working Salary: £51,108 per annum (full time equivalent) Hours: Full time, 35 hours per week (part-time considered, minimum 28 hours) Contract: Permanent Closing date:Friday 2 January 2026 Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible. About the role As the Professional Standards Manager, you will play a central role in the effective operation of the Complaints and Conduct Process (CCP). You will oversee the day-to-day management of investigations, assessments and adjudications of concerns raised about our registered therapists, ensuring all cases are handled with integrity, fairness and procedural accuracy. You will ensure service standards are met, maintain robust case management records, and support colleagues through legal complexities, subject access requests and regulatory reporting. Working closely with the Professional Conduct Committee (PCC), you will provide case updates, contribute to root-cause analysis, support the development of the annual report and attend PCC meetings as an active participant. You will also support adjudication hearings, including acting as presenting officer for interim suspension hearings, and ensure outcomes are communicated clearly to all relevant parties. This role offers both operational responsibility and strategic impact. You will contribute to regulatory development, policy work, and reaccreditation with the Professional Standards Authority, helping to uphold professional standards and safeguard the public. About you You will bring experience of managing complex complaints in a professional body, regulated organisation or similar environment. Skilled at quickly interpreting detailed information, you are able to make sound, evidence-informed decisions while managing multiple priorities with care and structure. You will be confident communicating with a wide range of people including complainants, registrants, legal professionals, panel members and internal colleagues always demonstrating clarity, empathy and professionalism. You are committed to equity, diversity and inclusion, and support psychologically safe and reflective team environments. You will be comfortable contributing to consultations, producing briefings, undertaking policy research and supporting continuous improvement in complaints handling and regulation. About the Organisation The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 9,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities. Their charitable objectives are to promote: the art and science of psychotherapy and psychotherapeutic counselling for the public benefit; research in psychotherapy and psychotherapeutic counselling and to disseminate the results of any such research; high standards of education and training and practice in psychotherapy and psychotherapeutic counselling the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public Other roles you may have experience in could include Complaints Manager, Regulation Officer, Professional Standards Officer, Conduct and Complaints Manager, Quality and Standards Manager, Casework Manager, Fitness to Practise Coordinator, or Governance and Compliance Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Professional Standards Manager We are looking for a meticulous, fair-minded and collaborative Professional Standards Manager who is committed to protecting the public and championing high standards in psychotherapy, to join our Complaints & Conduct Team. Position: Professional Standards Manager Location: Hybrid London-based with flexible working Salary: £51,108 per annum (full time equivalent) Hours: Full time, 35 hours per week (part-time considered, minimum 28 hours) Contract: Permanent Closing date:Friday 2 January 2026 Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible. About the role As the Professional Standards Manager, you will play a central role in the effective operation of the Complaints and Conduct Process (CCP). You will oversee the day-to-day management of investigations, assessments and adjudications of concerns raised about our registered therapists, ensuring all cases are handled with integrity, fairness and procedural accuracy. You will ensure service standards are met, maintain robust case management records, and support colleagues through legal complexities, subject access requests and regulatory reporting. Working closely with the Professional Conduct Committee (PCC), you will provide case updates, contribute to root-cause analysis, support the development of the annual report and attend PCC meetings as an active participant. You will also support adjudication hearings, including acting as presenting officer for interim suspension hearings, and ensure outcomes are communicated clearly to all relevant parties. This role offers both operational responsibility and strategic impact. You will contribute to regulatory development, policy work, and reaccreditation with the Professional Standards Authority, helping to uphold professional standards and safeguard the public. About you You will bring experience of managing complex complaints in a professional body, regulated organisation or similar environment. Skilled at quickly interpreting detailed information, you are able to make sound, evidence-informed decisions while managing multiple priorities with care and structure. You will be confident communicating with a wide range of people including complainants, registrants, legal professionals, panel members and internal colleagues always demonstrating clarity, empathy and professionalism. You are committed to equity, diversity and inclusion, and support psychologically safe and reflective team environments. You will be comfortable contributing to consultations, producing briefings, undertaking policy research and supporting continuous improvement in complaints handling and regulation. About the Organisation The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 9,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities. Their charitable objectives are to promote: the art and science of psychotherapy and psychotherapeutic counselling for the public benefit; research in psychotherapy and psychotherapeutic counselling and to disseminate the results of any such research; high standards of education and training and practice in psychotherapy and psychotherapeutic counselling the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public Other roles you may have experience in could include Complaints Manager, Regulation Officer, Professional Standards Officer, Conduct and Complaints Manager, Quality and Standards Manager, Casework Manager, Fitness to Practise Coordinator, or Governance and Compliance Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Dec 10, 2025
Full time
Professional Standards Manager We are looking for a meticulous, fair-minded and collaborative Professional Standards Manager who is committed to protecting the public and championing high standards in psychotherapy, to join our Complaints & Conduct Team. Position: Professional Standards Manager Location: Hybrid London-based with flexible working Salary: £51,108 per annum (full time equivalent) Hours: Full time, 35 hours per week (part-time considered, minimum 28 hours) Contract: Permanent Closing date:Friday 2 January 2026 Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible. About the role As the Professional Standards Manager, you will play a central role in the effective operation of the Complaints and Conduct Process (CCP). You will oversee the day-to-day management of investigations, assessments and adjudications of concerns raised about our registered therapists, ensuring all cases are handled with integrity, fairness and procedural accuracy. You will ensure service standards are met, maintain robust case management records, and support colleagues through legal complexities, subject access requests and regulatory reporting. Working closely with the Professional Conduct Committee (PCC), you will provide case updates, contribute to root-cause analysis, support the development of the annual report and attend PCC meetings as an active participant. You will also support adjudication hearings, including acting as presenting officer for interim suspension hearings, and ensure outcomes are communicated clearly to all relevant parties. This role offers both operational responsibility and strategic impact. You will contribute to regulatory development, policy work, and reaccreditation with the Professional Standards Authority, helping to uphold professional standards and safeguard the public. About you You will bring experience of managing complex complaints in a professional body, regulated organisation or similar environment. Skilled at quickly interpreting detailed information, you are able to make sound, evidence-informed decisions while managing multiple priorities with care and structure. You will be confident communicating with a wide range of people including complainants, registrants, legal professionals, panel members and internal colleagues always demonstrating clarity, empathy and professionalism. You are committed to equity, diversity and inclusion, and support psychologically safe and reflective team environments. You will be comfortable contributing to consultations, producing briefings, undertaking policy research and supporting continuous improvement in complaints handling and regulation. About the Organisation The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 9,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities. Their charitable objectives are to promote: the art and science of psychotherapy and psychotherapeutic counselling for the public benefit; research in psychotherapy and psychotherapeutic counselling and to disseminate the results of any such research; high standards of education and training and practice in psychotherapy and psychotherapeutic counselling the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public Other roles you may have experience in could include Complaints Manager, Regulation Officer, Professional Standards Officer, Conduct and Complaints Manager, Quality and Standards Manager, Casework Manager, Fitness to Practise Coordinator, or Governance and Compliance Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
