Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: Januray 2026 onwards What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Dec 12, 2025
Full time
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: Januray 2026 onwards What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
What we're about At Harrison.ai, we're redefining what's possible in healthcare. Through our diagnostic AI solutions, we're building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide. Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we're tackling one of healthcare's biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live. Because while we're building cutting-edge AI, what we're really building is hope-that everyone can access the healthcare they deserve. And we're just getting started. About Your Role We are in an exciting phase of rapid growth at Harrison.ai and as we continue to grow, we have identified the need to find a commercially astute Customer Success Manager (CSM) to join us. Your role will involve partnering with our sales and services teams to lead customer engagements for the planned expansion of our company and our sales strategies across the UK and Ireland as new customers are onboarded and new products are brought to market. The CSM role is responsible for ensuring our customers realise true value from the Harrison.ai portfolio of products. The CSM will use Harrison's innovations and technologies to help achieve the customer's goals and solve their needs - driving greater value across multiple domains including clinical, operational and financial. This multifaceted customer facing role will see you become a trusted advisor, partnering with customers in the pre-sales phase and then providing on-going clinical, technical and commercial engagement post-sales. The result is increased product adoption, customer satisfaction and long-term retention. As part of our Commercial team, this role will see you collaborate and build strong relationships across a wide range of internal and external stakeholders. You will work closely with our sales and presales solution, professional services, marketing and product management teams. Through joining our exciting, agile and fast-growing organisation - you will be given the autonomy and rare opportunity to truly make your mark on our commercial sales evolution and help us establish ourselves globally with a strong client base. In doing so, you will play a vital role in helping us achieve our goal of scaling medical predictions globally to improve patient outcomes and make a positive impact for the world. What You Do: Own the success of your portfolio of customers, ensuring they realise measurable clinical, operational and commercial value from Harrison.ai products and services. Design and deliver onboarding programmes that accelerate time to value, driving high clinician adoption and confident use of Harrison products. Lead change management with customers and internal teams so that AI is embedded into everyday workflows, supporting safe, sustainable clinical transformation rather than "one off" go lives. Deeply understand customer workflows and clinical priorities, providing hands on support during implementation so that end users can use our AI tools effectively and consistently in real world settings. Run consultative discovery and presales engagements, defining success criteria and statements of work that link Harrison.ai solutions directly to the customer's strategic, clinical and financial goals. Build and execute outcome focused customer success plans that track progress against agreed OKRs Partner with existing customers to surface real clinical impact stories and data, turning them into compelling case studies and references with the marketing team. Act as the voice of the customer into Product, synthesising insights and feature requests that shape the roadmap and improve product-market fit in NHS and wider healthcare settings. Maintain deep, ongoing clinical engagement with existing sites, proactively identifying expansion and upsell opportunities that grow adoption across new sites, pathways and products. What You Bring: We're looking for a commercially-minded customer success professional who is motivated by improving patient outcomes and proving the value of AI in real world healthcare settings. You are confident working with clinicians and operational leaders, and you are comfortable translating between radiology workflows, technology and commercial outcomes. Must Have A degree (or equivalent experience) in Medical Imaging, Healthcare IT or a related clinical discipline. An understanding of diagnostic imaging workflows and have worked closely with clinicians and healthcare leaders (for example radiologists, reporting radiographers, service managers or executives) to implement new technology or services. Confident with medical imaging IT (for example PACS/RIS, DICOM, HL7) and comfortable learning new digital tools quickly. Excellent communicator and relationship builder, able to influence, negotiate and facilitate conversations from end users to executive sponsors. Willing to travel around the UK (around 25-40% of your time) to be onsite with customers when it matters most. Nice to have skills and characteristics: Comfortable with data, using survey tools, dashboards and reports to understand adoption, outcomes and opportunities for improvement. Experience in Clinical Applications, Customer Success and/or Sales within healthcare, ideally with exposure to medical imaging or health tech solutions. Formal project or change management training and familiarity with CRM tools such as Salesforce or be keen to build these skills on the job. Why join us? Innovate for Global Good. Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world. Collaboration Across Continents. Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork. Well-Funded & Global. Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we've raised over US$240M to accelerate our global impact. Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments-all supported by a transparent growth framework to grow your career. Flex for Life. Work when and where you do your best-with WFH options, flexible hours, and the autonomy to make an impact your way. Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood-we provide inclusive, thoughtful policies to support families in every stage. What's next? If you're inspired by what we're up to, please apply now and we'll be in touch soon. We are proud to be an Equal Opportunity Employer. Diversity's not a buzzword here, it's in our DNA. Diverse perspectives shape our culture and make our work better. We're committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.
Dec 12, 2025
Full time
What we're about At Harrison.ai, we're redefining what's possible in healthcare. Through our diagnostic AI solutions, we're building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide. Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we're tackling one of healthcare's biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live. Because while we're building cutting-edge AI, what we're really building is hope-that everyone can access the healthcare they deserve. And we're just getting started. About Your Role We are in an exciting phase of rapid growth at Harrison.ai and as we continue to grow, we have identified the need to find a commercially astute Customer Success Manager (CSM) to join us. Your role will involve partnering with our sales and services teams to lead customer engagements for the planned expansion of our company and our sales strategies across the UK and Ireland as new customers are onboarded and new products are brought to market. The CSM role is responsible for ensuring our customers realise true value from the Harrison.ai portfolio of products. The CSM will use Harrison's innovations and technologies to help achieve the customer's goals and solve their needs - driving greater value across multiple domains including clinical, operational and financial. This multifaceted customer facing role will see you become a trusted advisor, partnering with customers in the pre-sales phase and then providing on-going clinical, technical and commercial engagement post-sales. The result is increased product adoption, customer satisfaction and long-term retention. As part of our Commercial team, this role will see you collaborate and build strong relationships across a wide range of internal and external stakeholders. You will work closely with our sales and presales solution, professional services, marketing and product management teams. Through joining our exciting, agile and fast-growing organisation - you will be given the autonomy and rare opportunity to truly make your mark on our commercial sales evolution and help us establish ourselves globally with a strong client base. In doing so, you will play a vital role in helping us achieve our goal of scaling medical predictions globally to improve patient outcomes and make a positive impact for the world. What You Do: Own the success of your portfolio of customers, ensuring they realise measurable clinical, operational and commercial value from Harrison.ai products and services. Design and deliver onboarding programmes that accelerate time to value, driving high clinician adoption and confident use of Harrison products. Lead change management with customers and internal teams so that AI is embedded into everyday workflows, supporting safe, sustainable clinical transformation rather than "one off" go lives. Deeply understand customer workflows and clinical priorities, providing hands on support during implementation so that end users can use our AI tools effectively and consistently in real world settings. Run consultative discovery and presales engagements, defining success criteria and statements of work that link Harrison.ai solutions directly to the customer's strategic, clinical and financial goals. Build and execute outcome focused customer success plans that track progress against agreed OKRs Partner with existing customers to surface real clinical impact stories and data, turning them into compelling case studies and references with the marketing team. Act as the voice of the customer into Product, synthesising insights and feature requests that shape the roadmap and improve product-market fit in NHS and wider healthcare settings. Maintain deep, ongoing clinical engagement with existing sites, proactively identifying expansion and upsell opportunities that grow adoption across new sites, pathways and products. What You Bring: We're looking for a commercially-minded customer success professional who is motivated by improving patient outcomes and proving the value of AI in real world healthcare settings. You are confident working with clinicians and operational leaders, and you are comfortable translating between radiology workflows, technology and commercial outcomes. Must Have A degree (or equivalent experience) in Medical Imaging, Healthcare IT or a related clinical discipline. An understanding of diagnostic imaging workflows and have worked closely with clinicians and healthcare leaders (for example radiologists, reporting radiographers, service managers or executives) to implement new technology or services. Confident with medical imaging IT (for example PACS/RIS, DICOM, HL7) and comfortable learning new digital tools quickly. Excellent communicator and relationship builder, able to influence, negotiate and facilitate conversations from end users to executive sponsors. Willing to travel around the UK (around 25-40% of your time) to be onsite with customers when it matters most. Nice to have skills and characteristics: Comfortable with data, using survey tools, dashboards and reports to understand adoption, outcomes and opportunities for improvement. Experience in Clinical Applications, Customer Success and/or Sales within healthcare, ideally with exposure to medical imaging or health tech solutions. Formal project or change management training and familiarity with CRM tools such as Salesforce or be keen to build these skills on the job. Why join us? Innovate for Global Good. Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world. Collaboration Across Continents. Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork. Well-Funded & Global. Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we've raised over US$240M to accelerate our global impact. Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments-all supported by a transparent growth framework to grow your career. Flex for Life. Work when and where you do your best-with WFH options, flexible hours, and the autonomy to make an impact your way. Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood-we provide inclusive, thoughtful policies to support families in every stage. What's next? If you're inspired by what we're up to, please apply now and we'll be in touch soon. We are proud to be an Equal Opportunity Employer. Diversity's not a buzzword here, it's in our DNA. Diverse perspectives shape our culture and make our work better. We're committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: Januray 2026 onwards What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Dec 12, 2025
Full time
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: Januray 2026 onwards What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Looking for your chance to shine? This is a role for the problem-solvers, the step-up-to-the-challenge-ers; those who want to feel like their career matters. Being a Senior Retail Customer Advisor isn't just a title, but a badge you wear with pride. You'll be a force within your team, deputising and overseeing the store when the Manager and Assistant Manager aren't there, making sure both your team and customers feel like champs. If you bring the energy, we'll bring the rewards. What you'll do: Bring the shop floor to life with your drive, motivation and enthusiasm Wow customers with your technical knowledge and recommend the right products every time Create an environment in which customers feel welcome and comfortable Keep the store on top form when the Store Manager and Assistant Manager are out You'll definitely: Be able to show how you've worked to and exceeded sales targets or met deadlines Have experience of serving and delighting customers in a retail environment Enjoy being part of a team but possess the leadership skills to give guidance and mentorship You might even: Know what it feels like to work in a fast-paced, ever-changing environment Know a thing or two about the telecoms sector What's in it for you? Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme Competitive salary Uncapped monthly commission, based on personal and store targets Typical commission of £3,500 (pro-rata); top performers can earn £20,000 Competitive healthcare and BT share plans 50% discount on an EE mobile package (30% for Friends and Family) 25 days' holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off The chance to win once-in-a-lifetime all-expense-paid trips and prizes BT TV, including BT Sport and NOW Entertainment Membership About EE Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. We're at the top of our game, and this is your chance to join us. At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We're therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It's our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in. If you're thinking about working for the UK's biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.
Dec 12, 2025
Full time
Looking for your chance to shine? This is a role for the problem-solvers, the step-up-to-the-challenge-ers; those who want to feel like their career matters. Being a Senior Retail Customer Advisor isn't just a title, but a badge you wear with pride. You'll be a force within your team, deputising and overseeing the store when the Manager and Assistant Manager aren't there, making sure both your team and customers feel like champs. If you bring the energy, we'll bring the rewards. What you'll do: Bring the shop floor to life with your drive, motivation and enthusiasm Wow customers with your technical knowledge and recommend the right products every time Create an environment in which customers feel welcome and comfortable Keep the store on top form when the Store Manager and Assistant Manager are out You'll definitely: Be able to show how you've worked to and exceeded sales targets or met deadlines Have experience of serving and delighting customers in a retail environment Enjoy being part of a team but possess the leadership skills to give guidance and mentorship You might even: Know what it feels like to work in a fast-paced, ever-changing environment Know a thing or two about the telecoms sector What's in it for you? Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme Competitive salary Uncapped monthly commission, based on personal and store targets Typical commission of £3,500 (pro-rata); top performers can earn £20,000 Competitive healthcare and BT share plans 50% discount on an EE mobile package (30% for Friends and Family) 25 days' holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off The chance to win once-in-a-lifetime all-expense-paid trips and prizes BT TV, including BT Sport and NOW Entertainment Membership About EE Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. We're at the top of our game, and this is your chance to join us. At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We're therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It's our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in. If you're thinking about working for the UK's biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: Januray 2026 onwards What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Dec 12, 2025
Full time
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: Januray 2026 onwards What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Customer Service Advisor - Starting in January Are you a confident communicator looking for a fresh start in the new year? We're partnering with a well-established organisation in Chester that needs an enthusiastic Customer Service Advisor to support their team during a busy period. This is a 12-week temporary position starting in January with the possibility of extension. This role is perfect for someone who enjoys speaking with people and wants to gain valuable experience in an excellent environment. If you are passionate about delivering a high level of customer service and looking for a role to start in January then I would love to hear from you! Monday - Friday 09:00 - 17:30 12.82ph - Plus accrued holiday pay The company has free on-site parking and are on public transport routes, making it suitable for all commuters. Duties to include: Liaise with customers via phone and email Support customers with their onboarding journey Obtain relevant information and documentation Discuss contract options and introduce any additional services Updating and maintaining accurate information on the CRM system Candidate Requirements: Proven experience in a customer service environment An excellent level of communication skills (both written and verbal) Fluent in English High attention to detail Available to begin a new role on the 12th January Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment specialise in permanent, temporary and contract recruitment with areas of expertise including;administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT
Dec 12, 2025
Seasonal
Customer Service Advisor - Starting in January Are you a confident communicator looking for a fresh start in the new year? We're partnering with a well-established organisation in Chester that needs an enthusiastic Customer Service Advisor to support their team during a busy period. This is a 12-week temporary position starting in January with the possibility of extension. This role is perfect for someone who enjoys speaking with people and wants to gain valuable experience in an excellent environment. If you are passionate about delivering a high level of customer service and looking for a role to start in January then I would love to hear from you! Monday - Friday 09:00 - 17:30 12.82ph - Plus accrued holiday pay The company has free on-site parking and are on public transport routes, making it suitable for all commuters. Duties to include: Liaise with customers via phone and email Support customers with their onboarding journey Obtain relevant information and documentation Discuss contract options and introduce any additional services Updating and maintaining accurate information on the CRM system Candidate Requirements: Proven experience in a customer service environment An excellent level of communication skills (both written and verbal) Fluent in English High attention to detail Available to begin a new role on the 12th January Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment specialise in permanent, temporary and contract recruitment with areas of expertise including;administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT
Overview Why Moorhouse? We are a dynamic consulting firm, focused on delivering sustainable change. We make sure our clients succeed in their long-term goals by helping them turn their strategy into action through exceptional delivery and establishing a culture of change. We are a transformation consultancy, meaning we work with clients on projects to deliver change and improvement, such as in the way they operate, the services they provide or how they manage their people. We deliver real impact through our projects and our clients like who we are and how we work. We pride ourselves in being proactive, collaborative and straightforward team players, with focus on being successful together. We move fast as a team, and honesty and integrity are key to this. You will be part of a supportive and high-performing team that looks after each other, has fun and celebrates success together. You can be assured of exciting opportunities on varied projects that will stretch you and equip you with skills, experience and knowledge to help organizations respond to turbulence and improve. As part of this, you'll also contribute to a culture of sustainability and embrace Moorhouse's social responsibility by integrating responsible practices and upholding ethical standards and awareness in everyday work. What do we do? Our Digital, Data, AI and Delivery Service Line which covers Advisory, Product, and Transformation helps organizations achieve measurable, sustainable results. We guide technology leaders through every stage of the journey, from shaping strategic roadmaps to delivering large-scale technology-enabled change. Digital - We translate digital ambitions into reality, optimizing technology landscapes, modernizing platforms, and delivering innovative digital solutions that drive transformational impact. Data - We lay the foundations for data-driven decision-making, building the infrastructure, analytics capabilities, and insights needed to unlock the full potential of data. AI - We help organizations adopt AI responsibly and effectively defining governance models, piloting AI use cases, and scaling solutions that align with strategic objectives. Delivery We ensure that solutions move seamlessly from concept to implementation. Our Delivery teams manage complex portfolios and programs, orchestrating each phase to achieve on-time, on-budget outcomes that truly make a difference. Working across our Tribes (Advisory, Product, Transformation) and Guilds (AI, Digital, Delivery, Data), we ensure all capabilities are integrated to solve the most challenging problems and create lasting value. Responsibilities What are we looking for? Potential is what excites us so we are keen to hear from people who want to harness their experience within an organisation that will invest in their professional development from day one. This isn't just about skills for the job but skills for life - mindset, adaptability, resilience and leadership to name just a few. It is important that you can contribute to sales and business development as well as leading consultant / client delivery teams on key engagements and accounts. In addition, we will expect you to motivate, support and develop junior members of the Moorhouse team and play an active role in supporting the career development of a small group of colleagues. Responsibilities A strong track record of leading cross-functional teams through the full AI lifecycle, from opportunity identification and business case development to solution design, deployment, and scale-up Lead the internal AI team at Moorhouse, shaping and driving our firmwide AI strategy and capability. Champion the use of AI both internally and in our client engagements, acting as a visible leader in embedding AI into the way we work and the value we deliver. Strong understanding of implementing AI governance and ethics frameworks, ensuring responsible use of AI aligned with organisational values and regulatory standards. Experience in designing and delivering AI Operating Models to enable scalable, secure, and value-driven AI adoption. An understanding of how AI solutions are designed and deployed to streamline internal processes and enhance product offerings Act as a thought leader in AI by identifying emerging trends, evaluating new technologies, and contributing to internal knowledge sharing and upskilling initiatives An understanding of how to break down complex messages and models in an engaging and creative way (i.e. being able to take people on the journey) Contribute to a culture of sustainability and embrace Moorhouse's social responsibility by integrating responsible practices and upholding ethical standards and awareness in everyday work. Essential skills 9 - 11 years consulting experience whether this is from a big consulting firm, boutique consultancy or experience gained in delivering AI products within industry. A strong sales track record and a demonstrable network of relevant relationships - proven track record of personally attributable sales of over £500k. A passion for building and nurturing strong relationships, both with clients and colleagues. Experience of effectively managing and collaborating with senior client stakeholders. A keen interest in playing a senior role within the Service Line team, supporting the development of compelling propositions and integrating with Sector teams. Cross-sector experience is valuable, but we are open to exploring candidates with specific sector experience. Benefits Benefits package we offer at Moorhouse: A total cash package up to £128,500 comprising of a base salary of £105,000 and a combination of personal and company bonuses that are paid every six months 25 days annual leave increasing by one day for every full year of service to a maximum of 30 days with the option to buy or sell up to five days of annual leave per year Life Assurance, Private Medical Insurance, Group Personal Pension Scheme and a range of discounted lifestyle and well-being benefits through Perkbox A culture where you will not need to compete with others because of promotion quotas or the typical distribution curves that govern performance management in other organisations. We recognise and reward performance consistently and transparently across the firm so that everyone knows where they stand. Our offices are based near Liverpool Street in London, though we expect you to spend time with clients at their offices. We support flexible and hybrid working. Moorhouse is proud to be an inclusive employer, and our values underpin a workplace where we are respected, supported, and able to thrive. We believe in empowering people to bring their authentic selves to work, share ideas openly, take responsibility for their actions, and positively influence their colleagues and clients. We are actively building a culture where we champion diversity and ensure everyone feels a sense of belonging, regardless of their background.
Dec 12, 2025
Full time
Overview Why Moorhouse? We are a dynamic consulting firm, focused on delivering sustainable change. We make sure our clients succeed in their long-term goals by helping them turn their strategy into action through exceptional delivery and establishing a culture of change. We are a transformation consultancy, meaning we work with clients on projects to deliver change and improvement, such as in the way they operate, the services they provide or how they manage their people. We deliver real impact through our projects and our clients like who we are and how we work. We pride ourselves in being proactive, collaborative and straightforward team players, with focus on being successful together. We move fast as a team, and honesty and integrity are key to this. You will be part of a supportive and high-performing team that looks after each other, has fun and celebrates success together. You can be assured of exciting opportunities on varied projects that will stretch you and equip you with skills, experience and knowledge to help organizations respond to turbulence and improve. As part of this, you'll also contribute to a culture of sustainability and embrace Moorhouse's social responsibility by integrating responsible practices and upholding ethical standards and awareness in everyday work. What do we do? Our Digital, Data, AI and Delivery Service Line which covers Advisory, Product, and Transformation helps organizations achieve measurable, sustainable results. We guide technology leaders through every stage of the journey, from shaping strategic roadmaps to delivering large-scale technology-enabled change. Digital - We translate digital ambitions into reality, optimizing technology landscapes, modernizing platforms, and delivering innovative digital solutions that drive transformational impact. Data - We lay the foundations for data-driven decision-making, building the infrastructure, analytics capabilities, and insights needed to unlock the full potential of data. AI - We help organizations adopt AI responsibly and effectively defining governance models, piloting AI use cases, and scaling solutions that align with strategic objectives. Delivery We ensure that solutions move seamlessly from concept to implementation. Our Delivery teams manage complex portfolios and programs, orchestrating each phase to achieve on-time, on-budget outcomes that truly make a difference. Working across our Tribes (Advisory, Product, Transformation) and Guilds (AI, Digital, Delivery, Data), we ensure all capabilities are integrated to solve the most challenging problems and create lasting value. Responsibilities What are we looking for? Potential is what excites us so we are keen to hear from people who want to harness their experience within an organisation that will invest in their professional development from day one. This isn't just about skills for the job but skills for life - mindset, adaptability, resilience and leadership to name just a few. It is important that you can contribute to sales and business development as well as leading consultant / client delivery teams on key engagements and accounts. In addition, we will expect you to motivate, support and develop junior members of the Moorhouse team and play an active role in supporting the career development of a small group of colleagues. Responsibilities A strong track record of leading cross-functional teams through the full AI lifecycle, from opportunity identification and business case development to solution design, deployment, and scale-up Lead the internal AI team at Moorhouse, shaping and driving our firmwide AI strategy and capability. Champion the use of AI both internally and in our client engagements, acting as a visible leader in embedding AI into the way we work and the value we deliver. Strong understanding of implementing AI governance and ethics frameworks, ensuring responsible use of AI aligned with organisational values and regulatory standards. Experience in designing and delivering AI Operating Models to enable scalable, secure, and value-driven AI adoption. An understanding of how AI solutions are designed and deployed to streamline internal processes and enhance product offerings Act as a thought leader in AI by identifying emerging trends, evaluating new technologies, and contributing to internal knowledge sharing and upskilling initiatives An understanding of how to break down complex messages and models in an engaging and creative way (i.e. being able to take people on the journey) Contribute to a culture of sustainability and embrace Moorhouse's social responsibility by integrating responsible practices and upholding ethical standards and awareness in everyday work. Essential skills 9 - 11 years consulting experience whether this is from a big consulting firm, boutique consultancy or experience gained in delivering AI products within industry. A strong sales track record and a demonstrable network of relevant relationships - proven track record of personally attributable sales of over £500k. A passion for building and nurturing strong relationships, both with clients and colleagues. Experience of effectively managing and collaborating with senior client stakeholders. A keen interest in playing a senior role within the Service Line team, supporting the development of compelling propositions and integrating with Sector teams. Cross-sector experience is valuable, but we are open to exploring candidates with specific sector experience. Benefits Benefits package we offer at Moorhouse: A total cash package up to £128,500 comprising of a base salary of £105,000 and a combination of personal and company bonuses that are paid every six months 25 days annual leave increasing by one day for every full year of service to a maximum of 30 days with the option to buy or sell up to five days of annual leave per year Life Assurance, Private Medical Insurance, Group Personal Pension Scheme and a range of discounted lifestyle and well-being benefits through Perkbox A culture where you will not need to compete with others because of promotion quotas or the typical distribution curves that govern performance management in other organisations. We recognise and reward performance consistently and transparently across the firm so that everyone knows where they stand. Our offices are based near Liverpool Street in London, though we expect you to spend time with clients at their offices. We support flexible and hybrid working. Moorhouse is proud to be an inclusive employer, and our values underpin a workplace where we are respected, supported, and able to thrive. We believe in empowering people to bring their authentic selves to work, share ideas openly, take responsibility for their actions, and positively influence their colleagues and clients. We are actively building a culture where we champion diversity and ensure everyone feels a sense of belonging, regardless of their background.
Deloitte's Life-Sciences and Healthcare (LSHC) team works on the forefront of digital innovation and technology change within the industry. Our clients engage us to collaborate on many interesting and complex problems ranging from transforming legacy technology, through to building brand new digital banks and propositions. As part of the LSHC industry practice, you'll be working with a multitude of market leading teams from Deloitte to deliver value to our clients across the value chain (with a focus on quality, regulatory compliance, and delivery excellence). Starting from strategy and proposition definition to detailed operations and tech design and being part of engineering and implementation teams to deliver for our clients. We have a diverse team with vast knowledge, experience and backgrounds enabling us to provide the best value to our clients. Within our team you will have the opportunity to work alongside and collaborate with industry experts as well as having access to a range of both internal and industry certified learning courses and qualifications. If you want to be part of our growing team, work with our clients to reshape the LSHC and help to develop junior talent, we would be delighted to hear from you. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Are you a driven professional who wants to make an impact within the Life Sciences and Healthcare sector? Are you passionate about leading technology sales to drive commercial growth within the Life Sciences and Healthcare sector? Do you thrive on delivering large technology transformation programs that deal with advanced technologies for clients? Do you have an entrepreneurial mindset that drives continuous innovation, a big-picture perspective, and the ability to establish innovative services and solutions that help clients transform their business? As an Associate Director in our Life-Sciences & Healthcare team, you will have the opportunity to: Lead technology offering sales: Identify growth opportunities and develop & execute a strategic sales plan to meet or exceed revenue targets in the Life Sciences and Healthcare sector. Develop winning value propositions, proposals, and RFP responses in the Life Sciences and Healthcare sector. Conduct discovery sessions to understand customer pain points and technology requirements. Drive Project Management & Delivery Excellence: Lead project workstreams or clients' strategic initiatives, taking ownership of project planning, resource allocation, budget management, and timely delivery of high-quality deliverables. Lead large technology delivery programs that involve modern cloud-based technologies / platforms in the Life Sciences and Healthcare sector Manage client relationships effectively, acting as a trusted advisor and ensuring client satisfaction. Contribute to Service Offering Growth: Mentor and coach junior team members, fostering their professional development in the Life Sciences and Healthcare sector. Stay abreast of evolving technology landscapes and industry best practices in Life Sciences and Healthcare sector. Connect to your skills and professional experience A Bachelor's degree or equivalent in a relevant scientific, engineering, or technology discipline (e.g., Pharmacy, Biotechnology, Computer Science, Biomedical Engineering) Experience in working as a core member of a technology offering sales team in the Life Sciences and Healthcare or Big Pharma sector (directly working for organisations in the domain or working for their technology suppliers). Proven track record of meeting or exceeding revenue targets in complex technology sales. Good understanding of the Research and Development value chain in the Life Sciences and Healthcare sector and core domain applications such as LIMS (Laboratory Information Management System), ELN (Electronic Laboratory Network) and CTMS (Clinical Trial Management System). Proven experience in leading and managing projects or significant workstreams, demonstrating strong project management skills (e.g., planning, execution, risk management, stakeholder communication). Excellent analytical, problem-solving, and critical thinking abilities. Strong communication, negotiation, presentation, and interpersonal skills, with the ability to articulate complex concepts clearly to diverse audiences. Preferably you will also have: Relevant professional certifications. Familiarity with regulated environments (e.g. GxP, clinical, diagnostic workflows) Master's degree or equivalent advanced qualification. Familiarity with agile methodologies and their application in regulated environments. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "I've never experienced another culture that's so unafraid to break traditional boundaries and is so forward looking in its strategy and approach. It's exciting to be working somewhere that's bringing together a unique set of capabilities that we can see clients are looking for and value. " -Gillian, Technology & Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Dec 12, 2025
Full time
Deloitte's Life-Sciences and Healthcare (LSHC) team works on the forefront of digital innovation and technology change within the industry. Our clients engage us to collaborate on many interesting and complex problems ranging from transforming legacy technology, through to building brand new digital banks and propositions. As part of the LSHC industry practice, you'll be working with a multitude of market leading teams from Deloitte to deliver value to our clients across the value chain (with a focus on quality, regulatory compliance, and delivery excellence). Starting from strategy and proposition definition to detailed operations and tech design and being part of engineering and implementation teams to deliver for our clients. We have a diverse team with vast knowledge, experience and backgrounds enabling us to provide the best value to our clients. Within our team you will have the opportunity to work alongside and collaborate with industry experts as well as having access to a range of both internal and industry certified learning courses and qualifications. If you want to be part of our growing team, work with our clients to reshape the LSHC and help to develop junior talent, we would be delighted to hear from you. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Are you a driven professional who wants to make an impact within the Life Sciences and Healthcare sector? Are you passionate about leading technology sales to drive commercial growth within the Life Sciences and Healthcare sector? Do you thrive on delivering large technology transformation programs that deal with advanced technologies for clients? Do you have an entrepreneurial mindset that drives continuous innovation, a big-picture perspective, and the ability to establish innovative services and solutions that help clients transform their business? As an Associate Director in our Life-Sciences & Healthcare team, you will have the opportunity to: Lead technology offering sales: Identify growth opportunities and develop & execute a strategic sales plan to meet or exceed revenue targets in the Life Sciences and Healthcare sector. Develop winning value propositions, proposals, and RFP responses in the Life Sciences and Healthcare sector. Conduct discovery sessions to understand customer pain points and technology requirements. Drive Project Management & Delivery Excellence: Lead project workstreams or clients' strategic initiatives, taking ownership of project planning, resource allocation, budget management, and timely delivery of high-quality deliverables. Lead large technology delivery programs that involve modern cloud-based technologies / platforms in the Life Sciences and Healthcare sector Manage client relationships effectively, acting as a trusted advisor and ensuring client satisfaction. Contribute to Service Offering Growth: Mentor and coach junior team members, fostering their professional development in the Life Sciences and Healthcare sector. Stay abreast of evolving technology landscapes and industry best practices in Life Sciences and Healthcare sector. Connect to your skills and professional experience A Bachelor's degree or equivalent in a relevant scientific, engineering, or technology discipline (e.g., Pharmacy, Biotechnology, Computer Science, Biomedical Engineering) Experience in working as a core member of a technology offering sales team in the Life Sciences and Healthcare or Big Pharma sector (directly working for organisations in the domain or working for their technology suppliers). Proven track record of meeting or exceeding revenue targets in complex technology sales. Good understanding of the Research and Development value chain in the Life Sciences and Healthcare sector and core domain applications such as LIMS (Laboratory Information Management System), ELN (Electronic Laboratory Network) and CTMS (Clinical Trial Management System). Proven experience in leading and managing projects or significant workstreams, demonstrating strong project management skills (e.g., planning, execution, risk management, stakeholder communication). Excellent analytical, problem-solving, and critical thinking abilities. Strong communication, negotiation, presentation, and interpersonal skills, with the ability to articulate complex concepts clearly to diverse audiences. Preferably you will also have: Relevant professional certifications. Familiarity with regulated environments (e.g. GxP, clinical, diagnostic workflows) Master's degree or equivalent advanced qualification. Familiarity with agile methodologies and their application in regulated environments. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "I've never experienced another culture that's so unafraid to break traditional boundaries and is so forward looking in its strategy and approach. It's exciting to be working somewhere that's bringing together a unique set of capabilities that we can see clients are looking for and value. " -Gillian, Technology & Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: Januray 2026 onwards What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Dec 12, 2025
Full time
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: Januray 2026 onwards What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Regional Lead - Experience Services page is loaded Regional Lead - Experience Servicesremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ472427 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Regional Lead - Experience Services Job Summary This role presents an incredible opportunity for a leader who is on the leading edge of Workplace Experience. The Regional Experience Lead is a member of JLL's central team and reports directly to the Global Experience Lead. This role is responsible for building and delivering strategy that transforms the workplace / employee experience for our client's employees and guests. The Regional Lead collaborates with key business partner in Sales, Solution Development, Consulting, JLLT, Facilities Management, Engineering, and Sustainability to ensure our strategies, programming, and day to day delivery is achieving our clients' objectives. With a Regional focus on hospitality this individual must be able to effectively communicate JLL's ability to deliver an array of services including, but not limited to, reception, concierge, guest services, community management, amenities, wellbeing, food services, meeting & event planning. The role is Client facing and must be able to exhibit exceptional client service and communication skills from the C-Suite down. Job Responsibilities Works closely with Account Leadership to identify opportunities to grow and scale our programs and services Develops a working relationship with our clients - understands their goals, objectives, and desired outcome for Workplace Experience Collaborates with our Sales and Solution Development teams in response to all business opportunities, RFP's, RFI's, and renewals Contributes to product development and workplace enhancements through ongoing and routine engagement - sharing operational needs, opportunities, risks Leverages Consulting and Research teams to address client needs for a holistic approach to workplace delivery Leads the standardization of workplace experience programs / products and services by region Applies a digital first and human centric approach to service needs and opportunities Establishes challenging, realistic, and obtainable goals to guide accounts teams Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL Strives to improve service performance, leveraging a central team of professionals, and an extended network of hospitality resources Achieves and exceeds goals including performance goals, budget goals, team goals Develops and implements customer experience training plans that enable exceptional service delivery Utilizes interpersonal, communication, and storytelling skills to lead, influence, and encourage others Advocates sound financial/business decision making; demonstrates honesty/integrity Encourages and builds mutual trust, respect, and cooperation among team members Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating needs Ensures that expectations and objectives are clearly communicated Ensuring Exceptional Customer Service Anticipation and response to needs and concerns of multiple clients and transform problems into opportunities Monitors and manages 3rd party vendor performance related to soft services delivery Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's) Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies Perform additional job duties, as requested Qualifications Bachelor's degree 8+ years prior experience in Hospitality Soft Services, Facility Management or Operations. Knowledge of commercial and Workplace Strategy is also preferred Track record of initiative, integrity, and good judgement Strong analytical/financial aptitude Ability to gather data, assess situations and quickly develop solutions Highly collaborative with strong interpersonal skills Excellent verbal and written communication skills with the ability to communicate professionally Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access) Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Dec 12, 2025
Full time
Regional Lead - Experience Services page is loaded Regional Lead - Experience Servicesremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ472427 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Regional Lead - Experience Services Job Summary This role presents an incredible opportunity for a leader who is on the leading edge of Workplace Experience. The Regional Experience Lead is a member of JLL's central team and reports directly to the Global Experience Lead. This role is responsible for building and delivering strategy that transforms the workplace / employee experience for our client's employees and guests. The Regional Lead collaborates with key business partner in Sales, Solution Development, Consulting, JLLT, Facilities Management, Engineering, and Sustainability to ensure our strategies, programming, and day to day delivery is achieving our clients' objectives. With a Regional focus on hospitality this individual must be able to effectively communicate JLL's ability to deliver an array of services including, but not limited to, reception, concierge, guest services, community management, amenities, wellbeing, food services, meeting & event planning. The role is Client facing and must be able to exhibit exceptional client service and communication skills from the C-Suite down. Job Responsibilities Works closely with Account Leadership to identify opportunities to grow and scale our programs and services Develops a working relationship with our clients - understands their goals, objectives, and desired outcome for Workplace Experience Collaborates with our Sales and Solution Development teams in response to all business opportunities, RFP's, RFI's, and renewals Contributes to product development and workplace enhancements through ongoing and routine engagement - sharing operational needs, opportunities, risks Leverages Consulting and Research teams to address client needs for a holistic approach to workplace delivery Leads the standardization of workplace experience programs / products and services by region Applies a digital first and human centric approach to service needs and opportunities Establishes challenging, realistic, and obtainable goals to guide accounts teams Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL Strives to improve service performance, leveraging a central team of professionals, and an extended network of hospitality resources Achieves and exceeds goals including performance goals, budget goals, team goals Develops and implements customer experience training plans that enable exceptional service delivery Utilizes interpersonal, communication, and storytelling skills to lead, influence, and encourage others Advocates sound financial/business decision making; demonstrates honesty/integrity Encourages and builds mutual trust, respect, and cooperation among team members Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating needs Ensures that expectations and objectives are clearly communicated Ensuring Exceptional Customer Service Anticipation and response to needs and concerns of multiple clients and transform problems into opportunities Monitors and manages 3rd party vendor performance related to soft services delivery Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's) Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies Perform additional job duties, as requested Qualifications Bachelor's degree 8+ years prior experience in Hospitality Soft Services, Facility Management or Operations. Knowledge of commercial and Workplace Strategy is also preferred Track record of initiative, integrity, and good judgement Strong analytical/financial aptitude Ability to gather data, assess situations and quickly develop solutions Highly collaborative with strong interpersonal skills Excellent verbal and written communication skills with the ability to communicate professionally Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access) Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Job Title: Customer Success Manager Type: Full-time Experience: 3+ years Location: London What about us? Launched in 2023, INFINIT is a fast-growing fintech scale-up operating in multiple countries across Europe and Americas. At INFINIT we are on a mission to reshape the future of SMEs with AI at the forefront. Our all-in-one operating system has banking at its core, and empowers small business owners and their teams to seamlessly manage and optimize every aspect of their business with AI agents. By focussing on specific industries, INFINIT delivers tailored, high-value solutions, while building innovative AI products to further unlock significant growth opportunities for our customers. INFINIT operates globally, with ambitions to further expand its footprint to redefine the fintech landscape for SMEs worldwide. Join us on the INFINIT journey as we revolutionise the SME economy and drive meaningful impact through innovation The Role We are seeking a customer facing, focussed and analytical Customer Success Manager. This role is ideal for someone who thrives at the intersection of technology, data, and client engagement. You will act as a trusted advisor to our customers, ensuring they realize maximum value from our solutions, while also serving as the critical link between Sales, Product, and Customer Success. The ideal candidate is comfortable dealing directly with customers, proactive in solving complex challenges, and capable of translating data insights into actionable recommendations. Your ability to combine deep analytical skills with strong relationship management will be essential to success in this role. What do we want to achieve together? Customer Success Operations Lead customer onboarding processes, ensuring swift and successful implementation. Monitor customer health metrics, proactively addressing churn risks and improving satisfaction. Contribute to the development of Customer Success playbooks, knowledge bases, and best practices. Customer Relationship Management Serve as the primary point of contact for our customers, guiding them through onboarding, adoption, and renewal cycles. Build strong, long-term relationships with clients, understanding their business goals and ensuring our platform supports their success. Conduct regular business reviews with customers, offering insights, best practices, and strategic recommendations. Customer Advocacy & Cross-Functional Collaboration Act as the bridge between Sales and Customer Success, ensuring smooth handovers, alignment on customer needs, and coordinated communication. Work closely with Product and Engineering to relay customer feedback, identify feature opportunities, and help influence the product roadmap. Support Sales with upsell and cross-sell opportunities by spotting expansion potential and helping craft value-driven proposals. Data & Insight Generation Use Google Analytics and internal data tools to analyze customer usage patterns, identify risks, and uncover opportunities. Investigate customer issues with a methodical, critical-thinking approach, recommending solutions that improve outcomes and platform engagement. Develop data-driven reports and insights to support customer engagements and internal decision-making What do you need to be successful in this role? 3+ years of experience in Customer Success and Client Onboarding in a SaaS or Tech startup environment. Ownership mindset: Takes initiative, solves problems independently, escalates thoughtfully. Scrappy and resourceful: Comfortable working with evolving processes, systems, and ambiguity. Customer-obsessed: Acts as the voice of the customer internally, advocates for long-term success. Data-driven: Uses metrics (NPS, health scores, churn signals, adoption data) to guide actions. Proactive: Spots risk early, identifies expansion opportunities, and stays ahead of customer needs. Collaboration-oriented: Works seamlessly with Sales, Product, Operations, and Support. Experience using CS or CRM tools (HubSpot ideally) What will you find working at INFINIT? Competitive Salary: We offer highly competitive salaries Diverse and Inclusive Team: Join a dynamic and international team in excess of 8 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment. Inspiring Mission: We are dedicated to revolutionizing business financing and making a positive impact on the European economy. Your work at INFINIT will have a lasting effect on businesses and communities. Health and Well-being: Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance. Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings. You're more than welcome to join us for quality time. Personal Time Off: Enjoy flexibility with your personal time off. Flexibility and Ownership: We trust our team and we are goal-oriented. Enjoy the flexibility of hybrid working 3 days a week in our London office and 2 from home Diversity and Inclusion INFINIT promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
Dec 12, 2025
Full time
Job Title: Customer Success Manager Type: Full-time Experience: 3+ years Location: London What about us? Launched in 2023, INFINIT is a fast-growing fintech scale-up operating in multiple countries across Europe and Americas. At INFINIT we are on a mission to reshape the future of SMEs with AI at the forefront. Our all-in-one operating system has banking at its core, and empowers small business owners and their teams to seamlessly manage and optimize every aspect of their business with AI agents. By focussing on specific industries, INFINIT delivers tailored, high-value solutions, while building innovative AI products to further unlock significant growth opportunities for our customers. INFINIT operates globally, with ambitions to further expand its footprint to redefine the fintech landscape for SMEs worldwide. Join us on the INFINIT journey as we revolutionise the SME economy and drive meaningful impact through innovation The Role We are seeking a customer facing, focussed and analytical Customer Success Manager. This role is ideal for someone who thrives at the intersection of technology, data, and client engagement. You will act as a trusted advisor to our customers, ensuring they realize maximum value from our solutions, while also serving as the critical link between Sales, Product, and Customer Success. The ideal candidate is comfortable dealing directly with customers, proactive in solving complex challenges, and capable of translating data insights into actionable recommendations. Your ability to combine deep analytical skills with strong relationship management will be essential to success in this role. What do we want to achieve together? Customer Success Operations Lead customer onboarding processes, ensuring swift and successful implementation. Monitor customer health metrics, proactively addressing churn risks and improving satisfaction. Contribute to the development of Customer Success playbooks, knowledge bases, and best practices. Customer Relationship Management Serve as the primary point of contact for our customers, guiding them through onboarding, adoption, and renewal cycles. Build strong, long-term relationships with clients, understanding their business goals and ensuring our platform supports their success. Conduct regular business reviews with customers, offering insights, best practices, and strategic recommendations. Customer Advocacy & Cross-Functional Collaboration Act as the bridge between Sales and Customer Success, ensuring smooth handovers, alignment on customer needs, and coordinated communication. Work closely with Product and Engineering to relay customer feedback, identify feature opportunities, and help influence the product roadmap. Support Sales with upsell and cross-sell opportunities by spotting expansion potential and helping craft value-driven proposals. Data & Insight Generation Use Google Analytics and internal data tools to analyze customer usage patterns, identify risks, and uncover opportunities. Investigate customer issues with a methodical, critical-thinking approach, recommending solutions that improve outcomes and platform engagement. Develop data-driven reports and insights to support customer engagements and internal decision-making What do you need to be successful in this role? 3+ years of experience in Customer Success and Client Onboarding in a SaaS or Tech startup environment. Ownership mindset: Takes initiative, solves problems independently, escalates thoughtfully. Scrappy and resourceful: Comfortable working with evolving processes, systems, and ambiguity. Customer-obsessed: Acts as the voice of the customer internally, advocates for long-term success. Data-driven: Uses metrics (NPS, health scores, churn signals, adoption data) to guide actions. Proactive: Spots risk early, identifies expansion opportunities, and stays ahead of customer needs. Collaboration-oriented: Works seamlessly with Sales, Product, Operations, and Support. Experience using CS or CRM tools (HubSpot ideally) What will you find working at INFINIT? Competitive Salary: We offer highly competitive salaries Diverse and Inclusive Team: Join a dynamic and international team in excess of 8 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment. Inspiring Mission: We are dedicated to revolutionizing business financing and making a positive impact on the European economy. Your work at INFINIT will have a lasting effect on businesses and communities. Health and Well-being: Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance. Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings. You're more than welcome to join us for quality time. Personal Time Off: Enjoy flexibility with your personal time off. Flexibility and Ownership: We trust our team and we are goal-oriented. Enjoy the flexibility of hybrid working 3 days a week in our London office and 2 from home Diversity and Inclusion INFINIT promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
Inbound Sales Advisor - Warm Leads & Outstanding Earning Potential Location: Dundee Salary: 25,000 basic ( 45,000+ OTE) Guaranteed earnings in your first 3 months Full-Time - 5 days per week (shifts across Monday to Sunday - Every 2nd Weekend Off) We are working with one of the fastest going digital finance brokers within the automotive sector. We are looking for driven, high-achieving individuals who thrive in a warm lead/inbound sales environment and want to maximise your OTE earning potential. This is the chance to take your sales career to the next level, with every 2nd weekend off and NO COLD CALLING! We also offer unbeatable training, support and brilliant commission potential and career advancement. What's in it for you: 25k basic + uncapped commission (OTE up to 45K) Guaranteed earnings during your first 3 months Warm, inbound enquiries - no cold calling 30 days holiday (increasing with service) Hybrid working after probation Flexible shift patterns + subsidised travel Full training through our Ninja Training Academy Career progression, regular incentives, and team perks What you'll do: Speak with customers via phone, email, and live chat Advise on tailored finance options Guide customers from enquiry to approval Coordinate with internal teams and dealerships Deliver outstanding service and accurate documentation handling What we're looking for: Sales or customer service experience (ideally phone-based) Confident, target-driven, and customer-focused Strong communication and organisational skills Start date: December 2025/January 2026 Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Dec 12, 2025
Full time
Inbound Sales Advisor - Warm Leads & Outstanding Earning Potential Location: Dundee Salary: 25,000 basic ( 45,000+ OTE) Guaranteed earnings in your first 3 months Full-Time - 5 days per week (shifts across Monday to Sunday - Every 2nd Weekend Off) We are working with one of the fastest going digital finance brokers within the automotive sector. We are looking for driven, high-achieving individuals who thrive in a warm lead/inbound sales environment and want to maximise your OTE earning potential. This is the chance to take your sales career to the next level, with every 2nd weekend off and NO COLD CALLING! We also offer unbeatable training, support and brilliant commission potential and career advancement. What's in it for you: 25k basic + uncapped commission (OTE up to 45K) Guaranteed earnings during your first 3 months Warm, inbound enquiries - no cold calling 30 days holiday (increasing with service) Hybrid working after probation Flexible shift patterns + subsidised travel Full training through our Ninja Training Academy Career progression, regular incentives, and team perks What you'll do: Speak with customers via phone, email, and live chat Advise on tailored finance options Guide customers from enquiry to approval Coordinate with internal teams and dealerships Deliver outstanding service and accurate documentation handling What we're looking for: Sales or customer service experience (ideally phone-based) Confident, target-driven, and customer-focused Strong communication and organisational skills Start date: December 2025/January 2026 Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: Januray 2026 onwards What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Dec 12, 2025
Full time
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: Januray 2026 onwards What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: Januray 2026 onwards What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Dec 12, 2025
Full time
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: Januray 2026 onwards What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Where: We have 2 locations available- EE Gosforth(BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OREE North Tyneside(Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate:? £12 click apply for full job details
Dec 12, 2025
Full time
Where: We have 2 locations available- EE Gosforth(BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OREE North Tyneside(Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate:? £12 click apply for full job details
AWS Technical Account Manager page is loaded AWS Technical Account Managerlocations: Santander, Spain: UK-Milton Keynes: Madrid, Spain: Barcelona, Spaintime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R-110089 It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Role Summary We have an excellent opportunity for an experienced AWS Technical Account Manager to join our AWS Services Team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Our TAMs contribute significantly to ensuring the success of key enterprise customers, serving as a trusted advisor who helps enterprise customers optimize their use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. Key Duties and Responsibilities Working in close collaboration with your assigned accounts along with the regional AWS sales leadership and technical team, the core responsibilities of the role include, but not limited to, the following: Develop trusting relationships with your customers, understanding their business needs, technical challenges customers outcomes and business goals Make AWS service improvement recommendations that fit with your customer strategy and architecture Evaluate, analyse and present periodic reviews of operational performance to customers Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning Champion and advocate for customer requirements with AWS (e.g. feature request) Participate in customer requested meetings (onsite or via phone) Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns Work directly with the support team to ensure that customer issues are resolved as expediently as possible Produce and update documentation as required for both internal and customer facing purposes Personal Skills Development An active and contributing member of our internal AWS technical community Build and maintain a strong relationship with partners and internal technical team Keep up-to-date with current and future technologies, products and strategies Build and enhance relationships with peers Continue development of TAM and technical skills Maintain relevant vendor certifications Qualifications and Experience An AWS Technical Account Manager should have the following qualifications and experience: One or more AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required. Knowledge and experience of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Bachelor's degree or equivalent within Information Technology, Computer Science, or related discipline 3+ years of design/ implementation/ operations/ consulting with distributed applications experience 3+ years' experience within a SaaS environment Technical Account Manager position managing or supporting software configurations and translation of client requirements 3+ years' Technical Account Manager experience generating client workflows and alignment within cross-functional departments for a positive client experience 3+ years' experience deploying, configuring, and troubleshooting software or networking equipment Knowledge, Skills, and Characteristics Strong communication skills, both written and verbal, with the ability to build rapport with clients and stakeholders Strong problem-solving skills with a focus on uncovering root causes Efficiently manages priorities both independently and in team environments Demonstrates sound decision-making while balancing multiple priorities Exercises independent judgment and adheres to deadlines and schedules Strong listening skills and the ability to tailor solutions to client requirements Technically minded, continually learning new technologies to support client partner needs Ability to adapt to changing client needs and business environments, demonstrating flexibility and resilience in problem-solving.locations: 4 Locationstime type: Full timeposted on: Posted 26 Days AgoIt's no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro's contribution a reality: helping businesses grow,
Dec 12, 2025
Full time
AWS Technical Account Manager page is loaded AWS Technical Account Managerlocations: Santander, Spain: UK-Milton Keynes: Madrid, Spain: Barcelona, Spaintime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R-110089 It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Role Summary We have an excellent opportunity for an experienced AWS Technical Account Manager to join our AWS Services Team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Our TAMs contribute significantly to ensuring the success of key enterprise customers, serving as a trusted advisor who helps enterprise customers optimize their use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. Key Duties and Responsibilities Working in close collaboration with your assigned accounts along with the regional AWS sales leadership and technical team, the core responsibilities of the role include, but not limited to, the following: Develop trusting relationships with your customers, understanding their business needs, technical challenges customers outcomes and business goals Make AWS service improvement recommendations that fit with your customer strategy and architecture Evaluate, analyse and present periodic reviews of operational performance to customers Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning Champion and advocate for customer requirements with AWS (e.g. feature request) Participate in customer requested meetings (onsite or via phone) Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns Work directly with the support team to ensure that customer issues are resolved as expediently as possible Produce and update documentation as required for both internal and customer facing purposes Personal Skills Development An active and contributing member of our internal AWS technical community Build and maintain a strong relationship with partners and internal technical team Keep up-to-date with current and future technologies, products and strategies Build and enhance relationships with peers Continue development of TAM and technical skills Maintain relevant vendor certifications Qualifications and Experience An AWS Technical Account Manager should have the following qualifications and experience: One or more AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required. Knowledge and experience of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Bachelor's degree or equivalent within Information Technology, Computer Science, or related discipline 3+ years of design/ implementation/ operations/ consulting with distributed applications experience 3+ years' experience within a SaaS environment Technical Account Manager position managing or supporting software configurations and translation of client requirements 3+ years' Technical Account Manager experience generating client workflows and alignment within cross-functional departments for a positive client experience 3+ years' experience deploying, configuring, and troubleshooting software or networking equipment Knowledge, Skills, and Characteristics Strong communication skills, both written and verbal, with the ability to build rapport with clients and stakeholders Strong problem-solving skills with a focus on uncovering root causes Efficiently manages priorities both independently and in team environments Demonstrates sound decision-making while balancing multiple priorities Exercises independent judgment and adheres to deadlines and schedules Strong listening skills and the ability to tailor solutions to client requirements Technically minded, continually learning new technologies to support client partner needs Ability to adapt to changing client needs and business environments, demonstrating flexibility and resilience in problem-solving.locations: 4 Locationstime type: Full timeposted on: Posted 26 Days AgoIt's no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro's contribution a reality: helping businesses grow,
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £21,620 plus incentives throughout the year! Start date: February 2026 onwards Start your future with EE Where your voice could be the start of something big Whats in it for you: A?gr click apply for full job details
Dec 12, 2025
Full time
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £21,620 plus incentives throughout the year! Start date: February 2026 onwards Start your future with EE Where your voice could be the start of something big Whats in it for you: A?gr click apply for full job details
Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fuelled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. An awesome opportunity has arisen for a German speaking, Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers in various industries. About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise level organisation Professional fluency in German and English Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast paced, dynamic environment Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries How you will spend your time: Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry specific playbooks, collateral, and case studies At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: In house Culinary Crew serving up daily breakfast, lunch and snacks Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global off site Table tennis, board games, gym sessions, book club, and pet friendly offices. We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Dec 11, 2025
Full time
Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fuelled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. An awesome opportunity has arisen for a German speaking, Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers in various industries. About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise level organisation Professional fluency in German and English Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast paced, dynamic environment Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries How you will spend your time: Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry specific playbooks, collateral, and case studies At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: In house Culinary Crew serving up daily breakfast, lunch and snacks Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global off site Table tennis, board games, gym sessions, book club, and pet friendly offices. We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Join our Architecture Services team! Our Architecture Services team leads end to end solution design for customers of all sizes, bridging presales insight with robust, delivery-ready architectures. We combine strategic thinking with deep technical expertise to create innovative, future-proof solutions that drive real business outcomes. As a team we lead the design and technical direction of solutions across our Corporate, Public Sector, and Enterprise customer base. Operating across the full customer lifecycle-from early-stage engagement and presales through design activities, and handover to the implementation and support functions. Our team ensures that every solution is innovative, scalable, and aligned to the customer's business objectives. Success. The Softcat Way. It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. As a Senior Solutions Architect within the cloud solutions team, you will play a pivotal role in shaping technology outcomes for our customers specifically focused on the Microsoft Azure Platform. You will act as both a strategic advisor and a hands-on architect, translating business needs into practical, future-ready designs that can be successfully implemented by our internal delivery team, or directly by our customers. Your expertise will span multiple technology domains, allowing you to connect strategic vision with technical depth. As Senior Architect - Azure, you'll be responsible for: Continually demonstrate the skills and abilities of a Subject Matter Expert (SME) in Azure principles, including the pillars of Well-Architected and the Microsoft Cloud Adoption Framework for Azure. Demonstrate and continually develop skills, expertise, and knowledge in the design of hybrid and cloud-based solutions and architectures comprehensively covering key areas such as: Demonstrate a keen interest in leading-edge technologies such as Artificial Intelligence (AI) with a view to delivering consultative services developed by Softcat to assist customer journeys. Demonstrate and continually develop skills and knowledge in key areas of value as identified by the Softcat cloud roadmap and service development strategies. Take responsibility for producing high quality design documentation (Technical Proposals, High Level Designs, diagrams, Statements of Work etc.) when required within a given project or customer engagement. Be responsible for working with the Public Cloud Professional Services and other teams, providing a bridge between Design, implementation, and Support. Able to provide mentoring and enablement support to junior members of the team and the wider business. Applicants must understand the R's strategy and how to apply them to workloads operating within the customers' existing environment(s) with relevance to migration of workloads to the cloud. We'd love you to have You must have already achieved the Microsoft Certified Azure Solutions Architect Associate and Expert certifications; additional Azure related certifications are also very beneficial. You should be able to demonstrate awareness of on-premises infrastructure technologies and how they map to Azure or other cloud services to enable smooth transitions for customers who are migrating to the cloud. Experience of working within a Managed Service Provider organisation and supporting Managed Service Customers would be of benefit. Awareness of Serverless technologies and how developers can use these to build scalable and robust services and applications. As a Senior Azure Solutions Architect, you will strive to maintain awareness of newly released services and improved capabilities on the Azure platform and disseminate this information to other members of the team. You will possess consultative skills in a presales context, with the ability to identify customer challenges, requirements, and business needs You should be able to work independently as well as part of a team to achieve results. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Dec 11, 2025
Full time
Join our Architecture Services team! Our Architecture Services team leads end to end solution design for customers of all sizes, bridging presales insight with robust, delivery-ready architectures. We combine strategic thinking with deep technical expertise to create innovative, future-proof solutions that drive real business outcomes. As a team we lead the design and technical direction of solutions across our Corporate, Public Sector, and Enterprise customer base. Operating across the full customer lifecycle-from early-stage engagement and presales through design activities, and handover to the implementation and support functions. Our team ensures that every solution is innovative, scalable, and aligned to the customer's business objectives. Success. The Softcat Way. It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. As a Senior Solutions Architect within the cloud solutions team, you will play a pivotal role in shaping technology outcomes for our customers specifically focused on the Microsoft Azure Platform. You will act as both a strategic advisor and a hands-on architect, translating business needs into practical, future-ready designs that can be successfully implemented by our internal delivery team, or directly by our customers. Your expertise will span multiple technology domains, allowing you to connect strategic vision with technical depth. As Senior Architect - Azure, you'll be responsible for: Continually demonstrate the skills and abilities of a Subject Matter Expert (SME) in Azure principles, including the pillars of Well-Architected and the Microsoft Cloud Adoption Framework for Azure. Demonstrate and continually develop skills, expertise, and knowledge in the design of hybrid and cloud-based solutions and architectures comprehensively covering key areas such as: Demonstrate a keen interest in leading-edge technologies such as Artificial Intelligence (AI) with a view to delivering consultative services developed by Softcat to assist customer journeys. Demonstrate and continually develop skills and knowledge in key areas of value as identified by the Softcat cloud roadmap and service development strategies. Take responsibility for producing high quality design documentation (Technical Proposals, High Level Designs, diagrams, Statements of Work etc.) when required within a given project or customer engagement. Be responsible for working with the Public Cloud Professional Services and other teams, providing a bridge between Design, implementation, and Support. Able to provide mentoring and enablement support to junior members of the team and the wider business. Applicants must understand the R's strategy and how to apply them to workloads operating within the customers' existing environment(s) with relevance to migration of workloads to the cloud. We'd love you to have You must have already achieved the Microsoft Certified Azure Solutions Architect Associate and Expert certifications; additional Azure related certifications are also very beneficial. You should be able to demonstrate awareness of on-premises infrastructure technologies and how they map to Azure or other cloud services to enable smooth transitions for customers who are migrating to the cloud. Experience of working within a Managed Service Provider organisation and supporting Managed Service Customers would be of benefit. Awareness of Serverless technologies and how developers can use these to build scalable and robust services and applications. As a Senior Azure Solutions Architect, you will strive to maintain awareness of newly released services and improved capabilities on the Azure platform and disseminate this information to other members of the team. You will possess consultative skills in a presales context, with the ability to identify customer challenges, requirements, and business needs You should be able to work independently as well as part of a team to achieve results. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
We are seeking a motivated and results-driven Customer Assurance After-Sales Agent to join our expanding team. This role focuses on engaging customers who have recently purchased finance, offering them valuable aftersales protection products including warranty, breakdown cover, and GAP insurance. Working from a warm lead dialler system, you will contact customers directly referred from our inhous click apply for full job details
Dec 11, 2025
Full time
We are seeking a motivated and results-driven Customer Assurance After-Sales Agent to join our expanding team. This role focuses on engaging customers who have recently purchased finance, offering them valuable aftersales protection products including warranty, breakdown cover, and GAP insurance. Working from a warm lead dialler system, you will contact customers directly referred from our inhous click apply for full job details
