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senior customer success manager
Head of Product -Shared Capabilities
Alter Domus
Select how often (in days) to receive an alert: Create Alert As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about Alter Domus at Your role As the Head of Product - Shared Capabilities, you will develop and deliver roadmap for shared application capabilities that will be leveraged across all asset classes, such as Waterfall, Treasury & Payments, Financial Reporting, Data & Analytics. You will be responsible for developing and executing a comprehensive product strategy that aligns with our business priorities while ensuring the delivery of a modern cross-asset application that will serve Alter Domus. In this role, you will collaborate closely with technology teams to translate product vision into actionable roadmaps, ensuring clarity in backlog management and accurate estimation of user stories. Your leadership will be instrumental in driving the product roadmap, managing sprint and release plans, and fostering a culture of collaboration to resolve challenges effectively. By leveraging competitive analysis and market insights, you will shape the product roadmap and ensure our solutions remain at the forefront of the industry. This role is crucial in improving Alter Domus client experience and strengthening our competitive position, and you will take ownership of the roadmap to deliver and monetize these services for both new and existing clients. Your expertise will help position Alter Domus as a leader in the Alternative Asset space, providing exceptional value through innovative solutions and insights that empower our clients to achieve their investment objectives. Your responsibilities Develop and articulate a comprehensive product strategy and vision for the Shared Capabilities within Alter Domus. Own the product roadmap delivery, driving sprint and release planning in collaboration with technology teams. Actively collaborate with cross-functional teams to troubleshoot and resolve product-related issues. Support commercial efforts by engaging with key clients and translating regulatory developments into actionable opportunities. Conduct competitive analysis to inform product decisions and shape the product roadmap. Your profile Strategic Product Development: Proven ability to develop and execute product strategies that align with market trends and address the evolving external and internal customer needs. Driving Innovation and Differentiation Enabled by Technology: Strong passion for technology and track record of using it to deliver innovative products with material customer and commercial impact. Analytical Problem Solving: Strong analytical skills to identify challenges in product development and propose effective, actionable solutions that enhance product offerings. Data-Driven Decision Making: Proficiency in utilizing data analytics to assess product performance and identify market trends across various asset classes, driving informed strategic decisions. Market Research Expertise: Experience in conducting comprehensive market research and investor surveys to gather insights that inform product development and enhance competitive positioning. Knowledge of Alternative Asset Classes: Understanding of various alternative asset classes, including private equity, real estate, infrastructure, and private credit, would help enabling informed product development and strategy formulation. Regulatory Acumen: Familiarity with regulatory frameworks and compliance issues pertinent to alternative investments, ensuring that product offerings meet industry standards and client expectations. Investor-Centric Focus: Strong emphasis on understanding the preferences and requirements of investors in alternative assets, facilitating the creation of tailored product solutions. Effective Communication Skills: Strong verbal and written communication skills to effectively convey product strategies and performance metrics to stakeholders, including senior management and investors. Clear Articulation of Complex Concepts: Ability to articulate complex investment concepts in a clear and compelling manner, facilitating understanding among diverse stakeholders. What we expect from a leader at Alter Domus Driving Change and Engagement: As a senior leader, you will be responsible for driving change when necessary, delivering communications and directions to the team, and supporting the development and engagement of employees at all levels. Culture of Compliance and Accountability: You will drive a culture of compliance and risk control to mitigate financial, operational, and reputational risks, while maintaining a relentless focus on cost and budget discipline. Brand and Culture Promotion: As a director of Alter Domus, you will promote and build the Alter Domus brand and culture both internally and externally, acting as a role model to our people, clients, and customers. Social and Environmental Responsibility: You will be accountable for ensuring that your team maintains the highest social and environmental responsibility and standards. Transformational Leadership: Demonstrate high energy and passion for transforming the business, with a commitment to avoiding complacency and striving for success. Intellectual Curiosity and Global Mindset: Exhibit intellectual curiosity and a global mindset, enabling effective partnerships across regions and a willingness to challenge the status quo as a change agent. Interpersonal Skills and Influence: Possess strong interpersonal skills, with the ability to influence and build trust quickly, navigate complexity and and negotiate with tenacity and focus. Resilience and Prioritization: Show resilience and composure under pressure, adept at managing competing demands and prioritizing effectively while navigating challenges with confidence. Leadership and Team Development: Ability to lead, motivate, and delegate effectively, fostering a high-performance culture with clear accountabilities and driving cross-functional collaboration. Actively manage performance and develop a pipeline of talent, empowering the team at all levels to deliver on objectives. Integrity and ESG Commitment: Demonstrate a strong commitment to high integrity, ethics, and the application of Environmental, Social, and Governance (ESG) practices. Commercial Client Engagement: Serve as a role model for commercial client engagement at the C-level, demonstrating decisiveness and persuasiveness to achieve results. Your AD Key Relationships Chief Product Officer Chief Technology Officer and Technology Leadership Team Cross Functional Business Leads Clients & Prospective clients (C-Level down to business heads) Regional Leaders, Directors and Senior Managers Finance, Legal & Compliance, Risk Management, IT and the People team WHAT WE OFFER We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, plus an additional day off for your birthday! Continuous mentoring along your career progression Active sports, events and social committees across our offices 24/7 support available from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Equity in every sense of the word: We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work. We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.
Dec 11, 2025
Full time
Select how often (in days) to receive an alert: Create Alert As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about Alter Domus at Your role As the Head of Product - Shared Capabilities, you will develop and deliver roadmap for shared application capabilities that will be leveraged across all asset classes, such as Waterfall, Treasury & Payments, Financial Reporting, Data & Analytics. You will be responsible for developing and executing a comprehensive product strategy that aligns with our business priorities while ensuring the delivery of a modern cross-asset application that will serve Alter Domus. In this role, you will collaborate closely with technology teams to translate product vision into actionable roadmaps, ensuring clarity in backlog management and accurate estimation of user stories. Your leadership will be instrumental in driving the product roadmap, managing sprint and release plans, and fostering a culture of collaboration to resolve challenges effectively. By leveraging competitive analysis and market insights, you will shape the product roadmap and ensure our solutions remain at the forefront of the industry. This role is crucial in improving Alter Domus client experience and strengthening our competitive position, and you will take ownership of the roadmap to deliver and monetize these services for both new and existing clients. Your expertise will help position Alter Domus as a leader in the Alternative Asset space, providing exceptional value through innovative solutions and insights that empower our clients to achieve their investment objectives. Your responsibilities Develop and articulate a comprehensive product strategy and vision for the Shared Capabilities within Alter Domus. Own the product roadmap delivery, driving sprint and release planning in collaboration with technology teams. Actively collaborate with cross-functional teams to troubleshoot and resolve product-related issues. Support commercial efforts by engaging with key clients and translating regulatory developments into actionable opportunities. Conduct competitive analysis to inform product decisions and shape the product roadmap. Your profile Strategic Product Development: Proven ability to develop and execute product strategies that align with market trends and address the evolving external and internal customer needs. Driving Innovation and Differentiation Enabled by Technology: Strong passion for technology and track record of using it to deliver innovative products with material customer and commercial impact. Analytical Problem Solving: Strong analytical skills to identify challenges in product development and propose effective, actionable solutions that enhance product offerings. Data-Driven Decision Making: Proficiency in utilizing data analytics to assess product performance and identify market trends across various asset classes, driving informed strategic decisions. Market Research Expertise: Experience in conducting comprehensive market research and investor surveys to gather insights that inform product development and enhance competitive positioning. Knowledge of Alternative Asset Classes: Understanding of various alternative asset classes, including private equity, real estate, infrastructure, and private credit, would help enabling informed product development and strategy formulation. Regulatory Acumen: Familiarity with regulatory frameworks and compliance issues pertinent to alternative investments, ensuring that product offerings meet industry standards and client expectations. Investor-Centric Focus: Strong emphasis on understanding the preferences and requirements of investors in alternative assets, facilitating the creation of tailored product solutions. Effective Communication Skills: Strong verbal and written communication skills to effectively convey product strategies and performance metrics to stakeholders, including senior management and investors. Clear Articulation of Complex Concepts: Ability to articulate complex investment concepts in a clear and compelling manner, facilitating understanding among diverse stakeholders. What we expect from a leader at Alter Domus Driving Change and Engagement: As a senior leader, you will be responsible for driving change when necessary, delivering communications and directions to the team, and supporting the development and engagement of employees at all levels. Culture of Compliance and Accountability: You will drive a culture of compliance and risk control to mitigate financial, operational, and reputational risks, while maintaining a relentless focus on cost and budget discipline. Brand and Culture Promotion: As a director of Alter Domus, you will promote and build the Alter Domus brand and culture both internally and externally, acting as a role model to our people, clients, and customers. Social and Environmental Responsibility: You will be accountable for ensuring that your team maintains the highest social and environmental responsibility and standards. Transformational Leadership: Demonstrate high energy and passion for transforming the business, with a commitment to avoiding complacency and striving for success. Intellectual Curiosity and Global Mindset: Exhibit intellectual curiosity and a global mindset, enabling effective partnerships across regions and a willingness to challenge the status quo as a change agent. Interpersonal Skills and Influence: Possess strong interpersonal skills, with the ability to influence and build trust quickly, navigate complexity and and negotiate with tenacity and focus. Resilience and Prioritization: Show resilience and composure under pressure, adept at managing competing demands and prioritizing effectively while navigating challenges with confidence. Leadership and Team Development: Ability to lead, motivate, and delegate effectively, fostering a high-performance culture with clear accountabilities and driving cross-functional collaboration. Actively manage performance and develop a pipeline of talent, empowering the team at all levels to deliver on objectives. Integrity and ESG Commitment: Demonstrate a strong commitment to high integrity, ethics, and the application of Environmental, Social, and Governance (ESG) practices. Commercial Client Engagement: Serve as a role model for commercial client engagement at the C-level, demonstrating decisiveness and persuasiveness to achieve results. Your AD Key Relationships Chief Product Officer Chief Technology Officer and Technology Leadership Team Cross Functional Business Leads Clients & Prospective clients (C-Level down to business heads) Regional Leaders, Directors and Senior Managers Finance, Legal & Compliance, Risk Management, IT and the People team WHAT WE OFFER We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, plus an additional day off for your birthday! Continuous mentoring along your career progression Active sports, events and social committees across our offices 24/7 support available from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Equity in every sense of the word: We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work. We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.
Lead Nightshift Manager
Sainsbury's Supermarkets Ltd Oxford, Oxfordshire
Salary: From £35,000 Location: Heyford Hill Store, Oxford, OX4 4XR Contract type: Permanent Business area: Retail Closing date: 27 December 2025 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Lead and manage a small team of managers overnight, and together with your colleagues, deliver all replenishment activities ready for our customers the following morning Planning for upcoming key trading activities and events by working closely with the rest of the store leadership team. People management, including pay and scheduling routines, training, communication and employee relation activities such as managing performance, absence, and completing disciplinaries. Regularly taking full accountability for the store overnight, role modelling and coaching for high standards and efficiency across the store. Take accountability for the health and safety of every one of the colleagues who works with you on a shift. Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of their base salary (Our nightshifts typically run from 22:00 - 08:00). What makes a great lead nightshift manager: Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns, and understands the importance of providing a safe and healthy environment for their team A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same. Experience of managing managers, in a fast-paced, customer-facing environment. An operator who is comfortable managing alone in the absence of more senior management. Driven to deliver high performance with a focus on efficiency and engagement. Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these. Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment. Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal). Experience leading large teams in a fast-paced, customer-focused environment - you've developed leaders, built high-performing teams, and created a culture of ownership and accountability. A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team. Proven success in delivering and improving KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've driven results that matter. Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement. Leadership experience in an operational environment - whether in retail, hospitality, or food service - where you've owned departmental performance and confidently led the store in the absence of senior leadership. Can evidence leading change - whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you've brought people with you and made change stick. Desirable - Demonstrated experience working night shifts in a high-volume, operational environment - you've adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Dec 11, 2025
Full time
Salary: From £35,000 Location: Heyford Hill Store, Oxford, OX4 4XR Contract type: Permanent Business area: Retail Closing date: 27 December 2025 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Lead and manage a small team of managers overnight, and together with your colleagues, deliver all replenishment activities ready for our customers the following morning Planning for upcoming key trading activities and events by working closely with the rest of the store leadership team. People management, including pay and scheduling routines, training, communication and employee relation activities such as managing performance, absence, and completing disciplinaries. Regularly taking full accountability for the store overnight, role modelling and coaching for high standards and efficiency across the store. Take accountability for the health and safety of every one of the colleagues who works with you on a shift. Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of their base salary (Our nightshifts typically run from 22:00 - 08:00). What makes a great lead nightshift manager: Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns, and understands the importance of providing a safe and healthy environment for their team A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same. Experience of managing managers, in a fast-paced, customer-facing environment. An operator who is comfortable managing alone in the absence of more senior management. Driven to deliver high performance with a focus on efficiency and engagement. Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these. Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment. Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal). Experience leading large teams in a fast-paced, customer-focused environment - you've developed leaders, built high-performing teams, and created a culture of ownership and accountability. A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team. Proven success in delivering and improving KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've driven results that matter. Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement. Leadership experience in an operational environment - whether in retail, hospitality, or food service - where you've owned departmental performance and confidently led the store in the absence of senior leadership. Can evidence leading change - whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you've brought people with you and made change stick. Desirable - Demonstrated experience working night shifts in a high-volume, operational environment - you've adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Knowledge Manager
2022 - Chief Operating Office City, Glasgow
Business Unit:Business Banking - Digital and CX Salary range:£59,200 - £74,000 per annum DOE+ benefits Location:UK Hybrid- Glasgow Hub, monthly HUB visits Contract type: Permanent Our Team The Business Banking Digital and CX team is responsible for developing and maintaining seamless digital journeys and outstanding experiences for our business customers. We're an agile collective with broad expertise, driving innovation and transformation across business bank, united by a vision to make business banking easier for our customers. What you'll be doing Leading the development and evolution of knowledge systems within Business Bank to support business colleagues, customer self-service and align knowledge initiatives with strategic goals. Scaling knowledge capabilities, driving innovation through knowledge and AI-powered tools, and fostering a collaborative approach to colleague and customer knowledge and education. Owning and executing the Knowledge Management Roadmap for Business Bank, including Gen-AI search, Redi (chatbot) integration, and customer and colleague education. Aligning knowledge initiatives with short, medium, and long-term business bank objectives, focusing on change and CX improvement activities. Developing knowledge guidelines and templates aligned with knowledge channels (FAQs, Redi (chat bot), agent knowledge) and work with Business SMEs to ensure knowledge channels are updated appropriately. Ensuring content is accessible, digestible, and optimized for self-service. Collaborate with Product, Tech, and Operations to enhance and maintain knowledge systems. Supporting change delivery and sign-off processes as part of a broader change management function. Acting as a Knowledge Management ambassador and subject matter expert (SME) across Business Bank. Defining and tracking KPIs to measure content effectiveness and user engagement. We need you to have Proven leadership in knowledgebase or content delivery teams (ChatBot, internal/external knowledge bases etc). Substantial change management experience. A strong understanding of user needs in training and knowledge sharing. Superb skills in knowledge management systems and information architecture, and AI integrations. Excellent interpersonal and communication skills. A strong track record in leading cross-functional collaboration and change enablement. It's a bonus if you have but not essential Understanding of Business Banking operations and customer journeys. Red Hot Rewards 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance. A highly competitive pension to help you build a strong foundation for retirement. Access to an annual performance-related bonus. Training and development to help you progress your career. A great selection of additional benefits through our flexible benefits scheme. Life assurance to provide peace of mind for you and your loved ones. Up to 2 days of paid volunteering a year. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team: Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Dec 11, 2025
Full time
Business Unit:Business Banking - Digital and CX Salary range:£59,200 - £74,000 per annum DOE+ benefits Location:UK Hybrid- Glasgow Hub, monthly HUB visits Contract type: Permanent Our Team The Business Banking Digital and CX team is responsible for developing and maintaining seamless digital journeys and outstanding experiences for our business customers. We're an agile collective with broad expertise, driving innovation and transformation across business bank, united by a vision to make business banking easier for our customers. What you'll be doing Leading the development and evolution of knowledge systems within Business Bank to support business colleagues, customer self-service and align knowledge initiatives with strategic goals. Scaling knowledge capabilities, driving innovation through knowledge and AI-powered tools, and fostering a collaborative approach to colleague and customer knowledge and education. Owning and executing the Knowledge Management Roadmap for Business Bank, including Gen-AI search, Redi (chatbot) integration, and customer and colleague education. Aligning knowledge initiatives with short, medium, and long-term business bank objectives, focusing on change and CX improvement activities. Developing knowledge guidelines and templates aligned with knowledge channels (FAQs, Redi (chat bot), agent knowledge) and work with Business SMEs to ensure knowledge channels are updated appropriately. Ensuring content is accessible, digestible, and optimized for self-service. Collaborate with Product, Tech, and Operations to enhance and maintain knowledge systems. Supporting change delivery and sign-off processes as part of a broader change management function. Acting as a Knowledge Management ambassador and subject matter expert (SME) across Business Bank. Defining and tracking KPIs to measure content effectiveness and user engagement. We need you to have Proven leadership in knowledgebase or content delivery teams (ChatBot, internal/external knowledge bases etc). Substantial change management experience. A strong understanding of user needs in training and knowledge sharing. Superb skills in knowledge management systems and information architecture, and AI integrations. Excellent interpersonal and communication skills. A strong track record in leading cross-functional collaboration and change enablement. It's a bonus if you have but not essential Understanding of Business Banking operations and customer journeys. Red Hot Rewards 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance. A highly competitive pension to help you build a strong foundation for retirement. Access to an annual performance-related bonus. Training and development to help you progress your career. A great selection of additional benefits through our flexible benefits scheme. Life assurance to provide peace of mind for you and your loved ones. Up to 2 days of paid volunteering a year. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team: Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Applications Manager
Tai Calon Community Housing Limited Blaina, Gwent
About Us Tai Calon was established in 2010 as a not for profit housing association, with almost 6,000 homes we are the largest provider of affordable homes in Blaenau Gwent. Our focus is to deliver high levels of customer satisfaction in all aspects of the service that we offer. Part of that is to ensure our customers' homes meet the Welsh Housing Quality Standards, and that is why since 2010 we have invested over £130 million in their homes. We are proud to announce that we recently achieved our Great Place to Work certification, demonstrating our commitment to ensuring Tai Calon fosters a culture of trust, fairness, respect and camaraderie, making it a place colleagues truly want to work. With more than 280 people trained and dedicated to their jobs, we're a big employer in the area. Due to growth, we're looking for an Applications Manager About You To be successful as an Applications Manager the ideal candidate will Advanced communication and collaboration skills, with the ability to work effectively with cross functional teams Excellent people skills, very personable and able to develop good working relationships Well organised with an attention to detail to ensure effective work planning, prioritisation, multi tasking and the meeting of deadlines or own work and that of others Advanced analytical and problem solving abilities Advanced attention to detail and a commitment to data accuracy Welsh Language Skills Customer focused Demonstrates integrity and support for organisational values (CALON) Committed to ongoing personal development Must be a self starter, driven and enthusiastic Open to change and demonstrate a positive, solution focused attitude Able to work on own initiative, think laterally, negotiate and develop creative and innovative solutions Flexible, willingness to work outside of normal working hours Your Knowledge, Experience and Qualifications You will also need to have the following knowledge, experience and qualifications Educated to level 6 (Degree Level) National Qualification Framework for England, Wales and Northern Ireland or with similar transferrable qualifications/experience Qualification in ITIL or working towards one. Significant Experience of developing / improving NEC Housing Management system Significant Experience of developing / improving Advanced Software's Dynamic Resource Scheduler System Experience of reviewing / improving business processes Experience in data preparation and data warehousing projects Experience of data governance principles, data privacy and data protection regulations including GDPR Experience of leading high performing teams What you'll be doing As the Applications Team Leader, you will oversee and manage the Applications Team, providing clear direction and line management to a group of Information Systems Analysts. You will be accountable for the support, maintenance, and optimisation of core business applications, including NEC Housing and Advanced Software's DRS. Working closely with the Infrastructure and IT Support teams, you will ensure the proactive management of the application stack-covering incident resolution, fixes, patches, upgrades, and continuous improvement activities. Your leadership will help maintain secure, reliable, and efficient systems while reducing downtime and enhancing operational performance. In addition, you will play a key role in supporting business change initiatives by developing strong relationships with senior stakeholders and business partners. Through effective collaboration, you will help translate organisational needs into technical solutions that deliver value and support strategic objectives. Contract Type Permanent Working Pattern You will work 37 hours per week from Monday to Friday. You will also be eligible for our Flexi Time scheme, with most colleagues working their hours between 8:00 am and 5:00 pm. Where You'll Be Working This role offers Hybrid Working,where you'll be able to work from home. For the days that you'rein the office, we've got a bright, open and modern space for you to catch up with colleagues and work from Benefits In joining our team, you will access the following: Flexi Time Free on site parking 33 days of annual leave (including bank holidays) Defined Contribution Pension Scheme Occupational Sick Pay Training and Development opportunities A comprehensive range of company benefits, including a Cycle to Work scheme and access to HOP (Home of Perks) with a whole array of shopping discounts and cashback. Free, confidential, 24/7 employee assistance programme (with access to flexible counselling) Disability Confident Employer We are a disability confident committed employer, and if you require any adjustments or support to be considered for this role, email our team at or contact us on . More Information If you'd like more information about this role, why not reach out to one of the team using the details below. Email: Telephone:
Dec 11, 2025
Full time
About Us Tai Calon was established in 2010 as a not for profit housing association, with almost 6,000 homes we are the largest provider of affordable homes in Blaenau Gwent. Our focus is to deliver high levels of customer satisfaction in all aspects of the service that we offer. Part of that is to ensure our customers' homes meet the Welsh Housing Quality Standards, and that is why since 2010 we have invested over £130 million in their homes. We are proud to announce that we recently achieved our Great Place to Work certification, demonstrating our commitment to ensuring Tai Calon fosters a culture of trust, fairness, respect and camaraderie, making it a place colleagues truly want to work. With more than 280 people trained and dedicated to their jobs, we're a big employer in the area. Due to growth, we're looking for an Applications Manager About You To be successful as an Applications Manager the ideal candidate will Advanced communication and collaboration skills, with the ability to work effectively with cross functional teams Excellent people skills, very personable and able to develop good working relationships Well organised with an attention to detail to ensure effective work planning, prioritisation, multi tasking and the meeting of deadlines or own work and that of others Advanced analytical and problem solving abilities Advanced attention to detail and a commitment to data accuracy Welsh Language Skills Customer focused Demonstrates integrity and support for organisational values (CALON) Committed to ongoing personal development Must be a self starter, driven and enthusiastic Open to change and demonstrate a positive, solution focused attitude Able to work on own initiative, think laterally, negotiate and develop creative and innovative solutions Flexible, willingness to work outside of normal working hours Your Knowledge, Experience and Qualifications You will also need to have the following knowledge, experience and qualifications Educated to level 6 (Degree Level) National Qualification Framework for England, Wales and Northern Ireland or with similar transferrable qualifications/experience Qualification in ITIL or working towards one. Significant Experience of developing / improving NEC Housing Management system Significant Experience of developing / improving Advanced Software's Dynamic Resource Scheduler System Experience of reviewing / improving business processes Experience in data preparation and data warehousing projects Experience of data governance principles, data privacy and data protection regulations including GDPR Experience of leading high performing teams What you'll be doing As the Applications Team Leader, you will oversee and manage the Applications Team, providing clear direction and line management to a group of Information Systems Analysts. You will be accountable for the support, maintenance, and optimisation of core business applications, including NEC Housing and Advanced Software's DRS. Working closely with the Infrastructure and IT Support teams, you will ensure the proactive management of the application stack-covering incident resolution, fixes, patches, upgrades, and continuous improvement activities. Your leadership will help maintain secure, reliable, and efficient systems while reducing downtime and enhancing operational performance. In addition, you will play a key role in supporting business change initiatives by developing strong relationships with senior stakeholders and business partners. Through effective collaboration, you will help translate organisational needs into technical solutions that deliver value and support strategic objectives. Contract Type Permanent Working Pattern You will work 37 hours per week from Monday to Friday. You will also be eligible for our Flexi Time scheme, with most colleagues working their hours between 8:00 am and 5:00 pm. Where You'll Be Working This role offers Hybrid Working,where you'll be able to work from home. For the days that you'rein the office, we've got a bright, open and modern space for you to catch up with colleagues and work from Benefits In joining our team, you will access the following: Flexi Time Free on site parking 33 days of annual leave (including bank holidays) Defined Contribution Pension Scheme Occupational Sick Pay Training and Development opportunities A comprehensive range of company benefits, including a Cycle to Work scheme and access to HOP (Home of Perks) with a whole array of shopping discounts and cashback. Free, confidential, 24/7 employee assistance programme (with access to flexible counselling) Disability Confident Employer We are a disability confident committed employer, and if you require any adjustments or support to be considered for this role, email our team at or contact us on . More Information If you'd like more information about this role, why not reach out to one of the team using the details below. Email: Telephone:
Four Seasons
Assistant Store Manager
Four Seasons
Assistant Store Manager- New London Boutique Luxury womenswear Salary: up to £50,000 plus bonus About the Brand The boutique belongs to an award winning, family owned fashion and lifestyle house celebrated globally for its romantic, vintage inspired aesthetic. Known for its joyful fusion of nostalgia and modern femininity, the brand embraces an abundance of pink, prints, florals, ruffles, lace, and bows - creating an expressive world for romantics at heart and for anyone seeking to feel beautiful, confident, and effortlessly themselves. Role Overview The Assistant Store Manager will act as a key partner to the Retail UK Manager, supporting all aspects of store operations, team leadership, and brand expression. This individual will help build, motivate, and develop a high performing boutique team while ensuring the store consistently reflects the brand's romantic aesthetic and premium service ethos. They will play a crucial role in achieving sales targets, maintaining operational excellence, and fostering a warm, immersive environment for clients. Key Responsibilities Store Leadership & Team Development Support the Retail UK Manager in leading a cohesive, service driven team that embodies the brand's distinctive, dream like identity. Assist in recruiting, onboarding, and training team members; provide continuous coaching to nurture talent and elevate performance. Lead by example on the shop floor, demonstrating exceptional service, styling confidence, and deep product knowledge. Oversee daily floor management, delegation, and team scheduling to ensure optimal coverage and productivity. Client Experience & Brand Representation Deliver a consistently elevated client experience that reflects the brand's whimsical, feminine world. Cultivate strong client relationships and help create a culture of personalised, memorable service. Ensure visual presentation and merchandising reflect seasonal narratives and brand standards at all times. Commercial Performance Support the Retail UK Manager in achieving sales goals, KPIs, and overall store profitability. Monitor performance data, identify opportunities for improvement, and contribute to strategic planning. Oversee stock management, inventory accuracy, and loss prevention measures. Operations & Standards Uphold impeccable operational standards, ensuring excellence in back of house organisation, compliance, and health and safety. Assist with administrative tasks, reporting, and clear communication between the boutique and head office teams. Contribute to the successful execution of all new store opening procedures and ongoing operational processes. Candidate Profile The ideal candidate is: A confident retail leader with experience in premium or luxury fashion environments. Passionate about creating emotional, memorable customer experiences and nurturing long term client relationships. Highly organised, commercially minded, and comfortable supporting a fast paced store opening. Skilled in team coaching, problem solving, and maintaining exceptional operational standards. An ambassador for a romantic, vintage inspired aesthetic with strong styling intuition and attention to detail. Collaborative, adaptable, and self assured in acting as second in command to a senior retail leader. What This Role Offers This is a rare opportunity to help shape the opening and long term success of a beautiful new London boutique for one of the most recognisable modern lifestyle houses. The Assistant Store Manager will play a pivotal role in creating an enchanting, service driven environment-and in setting new benchmarks for retail excellence in the UK market. Very Generous commission structure Employee discount Uniform allowance
Dec 11, 2025
Full time
Assistant Store Manager- New London Boutique Luxury womenswear Salary: up to £50,000 plus bonus About the Brand The boutique belongs to an award winning, family owned fashion and lifestyle house celebrated globally for its romantic, vintage inspired aesthetic. Known for its joyful fusion of nostalgia and modern femininity, the brand embraces an abundance of pink, prints, florals, ruffles, lace, and bows - creating an expressive world for romantics at heart and for anyone seeking to feel beautiful, confident, and effortlessly themselves. Role Overview The Assistant Store Manager will act as a key partner to the Retail UK Manager, supporting all aspects of store operations, team leadership, and brand expression. This individual will help build, motivate, and develop a high performing boutique team while ensuring the store consistently reflects the brand's romantic aesthetic and premium service ethos. They will play a crucial role in achieving sales targets, maintaining operational excellence, and fostering a warm, immersive environment for clients. Key Responsibilities Store Leadership & Team Development Support the Retail UK Manager in leading a cohesive, service driven team that embodies the brand's distinctive, dream like identity. Assist in recruiting, onboarding, and training team members; provide continuous coaching to nurture talent and elevate performance. Lead by example on the shop floor, demonstrating exceptional service, styling confidence, and deep product knowledge. Oversee daily floor management, delegation, and team scheduling to ensure optimal coverage and productivity. Client Experience & Brand Representation Deliver a consistently elevated client experience that reflects the brand's whimsical, feminine world. Cultivate strong client relationships and help create a culture of personalised, memorable service. Ensure visual presentation and merchandising reflect seasonal narratives and brand standards at all times. Commercial Performance Support the Retail UK Manager in achieving sales goals, KPIs, and overall store profitability. Monitor performance data, identify opportunities for improvement, and contribute to strategic planning. Oversee stock management, inventory accuracy, and loss prevention measures. Operations & Standards Uphold impeccable operational standards, ensuring excellence in back of house organisation, compliance, and health and safety. Assist with administrative tasks, reporting, and clear communication between the boutique and head office teams. Contribute to the successful execution of all new store opening procedures and ongoing operational processes. Candidate Profile The ideal candidate is: A confident retail leader with experience in premium or luxury fashion environments. Passionate about creating emotional, memorable customer experiences and nurturing long term client relationships. Highly organised, commercially minded, and comfortable supporting a fast paced store opening. Skilled in team coaching, problem solving, and maintaining exceptional operational standards. An ambassador for a romantic, vintage inspired aesthetic with strong styling intuition and attention to detail. Collaborative, adaptable, and self assured in acting as second in command to a senior retail leader. What This Role Offers This is a rare opportunity to help shape the opening and long term success of a beautiful new London boutique for one of the most recognisable modern lifestyle houses. The Assistant Store Manager will play a pivotal role in creating an enchanting, service driven environment-and in setting new benchmarks for retail excellence in the UK market. Very Generous commission structure Employee discount Uniform allowance
Office Angels
Temp Life Science Administrator
Office Angels
Temporary Life Science Administrator Our client is a well-established pharmaceutical organisation who enhance and improve the health of millions of people every day and are looking for help with a project. This exciting role could be an ideal step for a Life Science graduate who is looking to make a transition into an administration role. The successful candidate will have a relevant Life Science background and degree with a strong knowledge of Microsoft Excel. Hybrid working (8 days per month in Office) Offices based in Canary Wharf 14.20ph 37 hours per week (Monday to Friday) 3 - 6 months temporary An amazing benefits package includes: Weekly pay every Friday Easy timesheet accessibility with mobile support Up to 29 days annual leave Perks at work and discount schemes for all major retailers and over 150 high street stores Access to free eye-care vouchers and discounts towards glasses for VDU purposes Access to well-being platforms FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service Temp of the Month awards Dedicated consultant to support your job search and offer expert interview tips Duties of the role: Manage the agency database(s) and check consistency between public registers Inputting applications on the Agency databases and supporting the application specialists with allocation of both clinical trials applications and monitoring of timelines Assists with generating performance measures for UK trial, and trial registration and summary results posting Work with the application specialists in data analysis, presentation of Unit metrics for reports and enquiries as required Assist the Business Support Manager and Operations Lead in implementing Internal Quality Measures and Scientific Advice Meetings Assist the Senior Safety Manager with finance aspects of new fees from clinical trial annual safety reports Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Dec 11, 2025
Seasonal
Temporary Life Science Administrator Our client is a well-established pharmaceutical organisation who enhance and improve the health of millions of people every day and are looking for help with a project. This exciting role could be an ideal step for a Life Science graduate who is looking to make a transition into an administration role. The successful candidate will have a relevant Life Science background and degree with a strong knowledge of Microsoft Excel. Hybrid working (8 days per month in Office) Offices based in Canary Wharf 14.20ph 37 hours per week (Monday to Friday) 3 - 6 months temporary An amazing benefits package includes: Weekly pay every Friday Easy timesheet accessibility with mobile support Up to 29 days annual leave Perks at work and discount schemes for all major retailers and over 150 high street stores Access to free eye-care vouchers and discounts towards glasses for VDU purposes Access to well-being platforms FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service Temp of the Month awards Dedicated consultant to support your job search and offer expert interview tips Duties of the role: Manage the agency database(s) and check consistency between public registers Inputting applications on the Agency databases and supporting the application specialists with allocation of both clinical trials applications and monitoring of timelines Assists with generating performance measures for UK trial, and trial registration and summary results posting Work with the application specialists in data analysis, presentation of Unit metrics for reports and enquiries as required Assist the Business Support Manager and Operations Lead in implementing Internal Quality Measures and Scientific Advice Meetings Assist the Senior Safety Manager with finance aspects of new fees from clinical trial annual safety reports Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Senior National Accounts Manager (major UK retail)
Vitabiotics City, London
Job Title: Senior National Accounts Manager Remuneration: £50,000 - £65,000 p.a. + car allowance Location: London, NW2 7HF AtVitabiotics, you'll find a diverse bunch of talented folks who come from a wide range of backgrounds and possess an extensive array of experience. What brings us all together is a culture that thrives on innovation, mutual respect, team work and a sense of commitment. Vitabiotics is truly a great place to work! About Vitabiotics Vitabiotics has pioneered advances in nutritional healthcare products for over 50 years and the range includes many of Britain's leading supplement brands such as Perfectil, Pregnacare, Wellman, Wellwoman and Menopace. As the UK's No.1 vitamin company, exporting to over 100 countries, Vitabiotics is widely acknowledged as leaders in innovation and in 2018 became the first vitamin company to twice receive the Queen's Award for Innovation, awarded for its ground breaking clinical research. About role As part of our commitment to innovation and development, we are looking for experienced Senior National Accounts Manager to join our ambitious and dynamic customer facing Sales team. Our national accounts team deliver an award winning service to many of the biggest names in retail including Boots, Holland & Barrett, Superdrug, Tesco, ASDA. Responsibilities Strategic management of some of Vitabiotics' largest customers. Day-to-day management of national account issues and joint business plans. Oversee sales promotional strategies for each national account, across all brands including negotiating annual budgets. Negotiating any listings fees/exclusivity. Arranging regular review meetings. Ensuring all aspects of promotional planning are implemented effectively, according to budget and Vitabiotics above the line marketing. Working with our logistics department and our national accounts to assess their requirements and ensure smooth supply chain and deliveries. Creating and providing forecasting and sales analysis to our logistics department and national accounts. Negotiating margins, price increases and shelf positioning with national accounts. Ensuring the successful launch of new products into all national accounts. NPD projects with new categories and new retail/wholesale partners. Supporting brand image and values in store. Qualifications Extensive experience in handling national accounts in the multiple grocery and multiple High Street (pharmacy) sectors. Educated to degree level or equivalent. Knowledge/experience of retail supply chain process. Strong negotiation skills. A full, valid and clean driving licence. Benefits Competitive annual leave package (24 days plus bank holidays - increases to 27 days after 5 years' service). Bupa dental cover. Private medical insurance. 50% staff discount on all Vitabiotics products. Staff skills training. Health and wellbeing programme. Pension contributions. Sick pay support. Free onsite parking. Enhanced maternity or paternity leave. Company events. Fresh fruit and snacks. 2 Charity days a year. Free EV charging station.
Dec 11, 2025
Full time
Job Title: Senior National Accounts Manager Remuneration: £50,000 - £65,000 p.a. + car allowance Location: London, NW2 7HF AtVitabiotics, you'll find a diverse bunch of talented folks who come from a wide range of backgrounds and possess an extensive array of experience. What brings us all together is a culture that thrives on innovation, mutual respect, team work and a sense of commitment. Vitabiotics is truly a great place to work! About Vitabiotics Vitabiotics has pioneered advances in nutritional healthcare products for over 50 years and the range includes many of Britain's leading supplement brands such as Perfectil, Pregnacare, Wellman, Wellwoman and Menopace. As the UK's No.1 vitamin company, exporting to over 100 countries, Vitabiotics is widely acknowledged as leaders in innovation and in 2018 became the first vitamin company to twice receive the Queen's Award for Innovation, awarded for its ground breaking clinical research. About role As part of our commitment to innovation and development, we are looking for experienced Senior National Accounts Manager to join our ambitious and dynamic customer facing Sales team. Our national accounts team deliver an award winning service to many of the biggest names in retail including Boots, Holland & Barrett, Superdrug, Tesco, ASDA. Responsibilities Strategic management of some of Vitabiotics' largest customers. Day-to-day management of national account issues and joint business plans. Oversee sales promotional strategies for each national account, across all brands including negotiating annual budgets. Negotiating any listings fees/exclusivity. Arranging regular review meetings. Ensuring all aspects of promotional planning are implemented effectively, according to budget and Vitabiotics above the line marketing. Working with our logistics department and our national accounts to assess their requirements and ensure smooth supply chain and deliveries. Creating and providing forecasting and sales analysis to our logistics department and national accounts. Negotiating margins, price increases and shelf positioning with national accounts. Ensuring the successful launch of new products into all national accounts. NPD projects with new categories and new retail/wholesale partners. Supporting brand image and values in store. Qualifications Extensive experience in handling national accounts in the multiple grocery and multiple High Street (pharmacy) sectors. Educated to degree level or equivalent. Knowledge/experience of retail supply chain process. Strong negotiation skills. A full, valid and clean driving licence. Benefits Competitive annual leave package (24 days plus bank holidays - increases to 27 days after 5 years' service). Bupa dental cover. Private medical insurance. 50% staff discount on all Vitabiotics products. Staff skills training. Health and wellbeing programme. Pension contributions. Sick pay support. Free onsite parking. Enhanced maternity or paternity leave. Company events. Fresh fruit and snacks. 2 Charity days a year. Free EV charging station.
CCA Recruitment Group
Pensions Team Leader
CCA Recruitment Group
Assistant Team Manager - Pensions Administration Croydon Do you have proven experience as a deputy team leader or senior pensions administrator? Do you have experience in delivering services for Defined Benefit schemes? The role as a Team Manager is supporting a team of Administrators for members with a Defined Benefit pension scheme The Role as a Pensions Assistant Team Leader As part of our people-first business, we're looking for a compassionate, proactive, and technically skilled Assistant Team Manager to join our Pensions Administration team. Working predominantly with Defined Benefit schemes, you will oversee the administration services provided to a portfolio of pension scheme clients, ensuring service excellence and supporting the ongoing development of your team. This role is ideally based in our Croydon with a hybrid working arrangement. Key Responsibilities of this Assistant Team Manager Lead and prioritise the allocation of incoming work across the team. Maintain responsibility for ensuring all outputs meet high-quality standards and client SLAs. Administer member events accurately, on time, and in line with scheme rules, legislation, and company standards. Conduct peer reviews and quality checks to ensure compliance and accuracy. Support team members by sharing knowledge, offering guidance, and fostering continuous development. Champion a culture aligned with company values, always placing members at the centre of what we do. Attend and present at internal meetings, as well as external Trustee and client meetings. Stay informed on legislative and scheme changes relevant to your client portfolio. Manage ad hoc projects, ensuring timelines and quality standards are met. Identify opportunities for non-core fee work and communicate these to clients in a timely manner. Demonstrate professionalism, positivity, and strong leadership to build constructive relationships across the business. Key Skills and Experience as a Assistant Team Manager Proven experience as a deputy team leader or senior pensions administrator delivering services for Defined Benefit schemes. Strong customer service mindset with the ability to understand client needs, build relationships, and manage expectations. Confident and credible communicator, able to engage effectively with clients, members, and colleagues. High levels of motivation, enthusiasm, and problem-solving ability. Excellent organisational skills with a consistent ability to meet deadlines and manage multiple priorities. Supportive team player with emerging leadership strengths and the ability to mentor and develop others. Experience presenting administration reports and communicating with Trustees/clients. Previous experience supervising, mentoring, or managing teams. What We Offer as a Assistant Team Manager A competitive salary and a market-leading bonus scheme with enhanced rewards for exceptional performance. Study support for professional qualifications, including salary increases for exam success. Ongoing training and development opportunities to help you grow your career. CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Dec 11, 2025
Full time
Assistant Team Manager - Pensions Administration Croydon Do you have proven experience as a deputy team leader or senior pensions administrator? Do you have experience in delivering services for Defined Benefit schemes? The role as a Team Manager is supporting a team of Administrators for members with a Defined Benefit pension scheme The Role as a Pensions Assistant Team Leader As part of our people-first business, we're looking for a compassionate, proactive, and technically skilled Assistant Team Manager to join our Pensions Administration team. Working predominantly with Defined Benefit schemes, you will oversee the administration services provided to a portfolio of pension scheme clients, ensuring service excellence and supporting the ongoing development of your team. This role is ideally based in our Croydon with a hybrid working arrangement. Key Responsibilities of this Assistant Team Manager Lead and prioritise the allocation of incoming work across the team. Maintain responsibility for ensuring all outputs meet high-quality standards and client SLAs. Administer member events accurately, on time, and in line with scheme rules, legislation, and company standards. Conduct peer reviews and quality checks to ensure compliance and accuracy. Support team members by sharing knowledge, offering guidance, and fostering continuous development. Champion a culture aligned with company values, always placing members at the centre of what we do. Attend and present at internal meetings, as well as external Trustee and client meetings. Stay informed on legislative and scheme changes relevant to your client portfolio. Manage ad hoc projects, ensuring timelines and quality standards are met. Identify opportunities for non-core fee work and communicate these to clients in a timely manner. Demonstrate professionalism, positivity, and strong leadership to build constructive relationships across the business. Key Skills and Experience as a Assistant Team Manager Proven experience as a deputy team leader or senior pensions administrator delivering services for Defined Benefit schemes. Strong customer service mindset with the ability to understand client needs, build relationships, and manage expectations. Confident and credible communicator, able to engage effectively with clients, members, and colleagues. High levels of motivation, enthusiasm, and problem-solving ability. Excellent organisational skills with a consistent ability to meet deadlines and manage multiple priorities. Supportive team player with emerging leadership strengths and the ability to mentor and develop others. Experience presenting administration reports and communicating with Trustees/clients. Previous experience supervising, mentoring, or managing teams. What We Offer as a Assistant Team Manager A competitive salary and a market-leading bonus scheme with enhanced rewards for exceptional performance. Study support for professional qualifications, including salary increases for exam success. Ongoing training and development opportunities to help you grow your career. CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Senior Technical PM - FinTech Delivery (Remote/Hybrid)
BR-DGE Edinburgh, Midlothian
A leading FinTech company in Edinburgh is seeking a forward-thinking Project Manager to join their team. You will manage multiple projects in an Agile environment, ensuring successful platform implementation for their growing customer base. Ideal candidates will come from Business Analyst or Implementation Consultant backgrounds with strong project management skills. The role offers flexible and remote working, alongside a comprehensive benefits package including healthcare and generous holiday allowance.
Dec 11, 2025
Full time
A leading FinTech company in Edinburgh is seeking a forward-thinking Project Manager to join their team. You will manage multiple projects in an Agile environment, ensuring successful platform implementation for their growing customer base. Ideal candidates will come from Business Analyst or Implementation Consultant backgrounds with strong project management skills. The role offers flexible and remote working, alongside a comprehensive benefits package including healthcare and generous holiday allowance.
Department Manager
Giorgio Armani Bicester, Oxfordshire
ARMANI OUTLET - BICESTER - DEPARTMENT MANAGER About us: The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands - Giorgio Armani, Emporio Armani and A X Armani Exchange - are active in all the world's major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design. The role As a Department Manager, you will oversee the operations and performance of a specific department within the store. You will play a key role in driving sales, managing inventory, leading a team, and ensuring excellent customer service. You will contribute to the store's overall success by implementing strategies to achieve sales targets, maintaining visual merchandising standards, and providing effective leadership to your Department. The Department Manager is in charge of the store when the Store Manager and Assistant Store Manager are absent. Responsibilities Sales & Customer experience Responsible for driving sales and overall store performance. Ensure excellence in the sales ceremony per company policy, supervising customer experience (presales, in-sales, aftersales) and relationship building. Analyse sales and performance data to identify trends, opportunities, and areas for improvement within the Department and provide recommendations to the Store Manager. Communicate sales targets and develop strategies to exceed or achieve store sales targets. Implement and execute promotions, events, and initiatives to drive sales and achieve store targets. Provide exceptional customer service, addressing customer inquiries, resolving issues, and ensuring a positive shopping experience. Build and maintain relationships with customers and actively engage in building customer loyalty. Ensure visual merchandising standards are maintained, including proper product placement, window display, pricing, signage, and overall store presentation. People Management Assist the store manager in recruiting the store team. Assist with onboarding and training all new starters. Drive company incentive schemes and contests to achieve sales targets. Train and motivate the store team to deliver exceptional performance in all areas of responsibility, including product skills, customer service, CRM, VM and sales. Create a positive, inclusive work culture promoting teamwork, collaboration, and mutual respect. Resolve employee concerns and conflicts by providing a supportive and empathetic approach. Continuously review the performance of the team according to company standards. Assist the store manager and assistant manager in managing daily team briefings. Operations Ensure compliance with company policies and procedures, including Health & Safety, Loss Prevention, HR policies, Cash Management etc). Support Senior Management with the organisation of the store coverage to smooth store operations. Assist the Store Manager in completing administrative responsibilities (sales reports, petty cash, shipping records, vendor records, HR records, etc.). Take an active role in ensuring inventory levels, including restocking shelves, conducting inventory audits, and managing replenishing processes. Qualifications Excellent leadership and team management skills, with the ability to motivate and develop a diverse team. Strong sales and customer service orientation, with the ability to build and maintain customer relationships. Ability to work in a fast paced environment and handle multiple tasks simultaneously. Excellent communication and interpersonal skills. Strong organisational and time management abilities with attention to detail. Previous retail management experience, preferably a department manager or in a similar role. Knowledge of visual merchandising standards and inventory management. Ability to analyse data and make data driven decisions. Benefits Competitive salary and bonus scheme. Employee discounts on Giorgio Armani products. Training and development opportunities to enhance your skills and knowledge. Be part of a globally renowned brand with a rich heritage and an exciting future. Collaborative and supportive work environment. As an equal opportunities employer, Giorgio Armani is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Giorgio Armani family.
Dec 11, 2025
Full time
ARMANI OUTLET - BICESTER - DEPARTMENT MANAGER About us: The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands - Giorgio Armani, Emporio Armani and A X Armani Exchange - are active in all the world's major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design. The role As a Department Manager, you will oversee the operations and performance of a specific department within the store. You will play a key role in driving sales, managing inventory, leading a team, and ensuring excellent customer service. You will contribute to the store's overall success by implementing strategies to achieve sales targets, maintaining visual merchandising standards, and providing effective leadership to your Department. The Department Manager is in charge of the store when the Store Manager and Assistant Store Manager are absent. Responsibilities Sales & Customer experience Responsible for driving sales and overall store performance. Ensure excellence in the sales ceremony per company policy, supervising customer experience (presales, in-sales, aftersales) and relationship building. Analyse sales and performance data to identify trends, opportunities, and areas for improvement within the Department and provide recommendations to the Store Manager. Communicate sales targets and develop strategies to exceed or achieve store sales targets. Implement and execute promotions, events, and initiatives to drive sales and achieve store targets. Provide exceptional customer service, addressing customer inquiries, resolving issues, and ensuring a positive shopping experience. Build and maintain relationships with customers and actively engage in building customer loyalty. Ensure visual merchandising standards are maintained, including proper product placement, window display, pricing, signage, and overall store presentation. People Management Assist the store manager in recruiting the store team. Assist with onboarding and training all new starters. Drive company incentive schemes and contests to achieve sales targets. Train and motivate the store team to deliver exceptional performance in all areas of responsibility, including product skills, customer service, CRM, VM and sales. Create a positive, inclusive work culture promoting teamwork, collaboration, and mutual respect. Resolve employee concerns and conflicts by providing a supportive and empathetic approach. Continuously review the performance of the team according to company standards. Assist the store manager and assistant manager in managing daily team briefings. Operations Ensure compliance with company policies and procedures, including Health & Safety, Loss Prevention, HR policies, Cash Management etc). Support Senior Management with the organisation of the store coverage to smooth store operations. Assist the Store Manager in completing administrative responsibilities (sales reports, petty cash, shipping records, vendor records, HR records, etc.). Take an active role in ensuring inventory levels, including restocking shelves, conducting inventory audits, and managing replenishing processes. Qualifications Excellent leadership and team management skills, with the ability to motivate and develop a diverse team. Strong sales and customer service orientation, with the ability to build and maintain customer relationships. Ability to work in a fast paced environment and handle multiple tasks simultaneously. Excellent communication and interpersonal skills. Strong organisational and time management abilities with attention to detail. Previous retail management experience, preferably a department manager or in a similar role. Knowledge of visual merchandising standards and inventory management. Ability to analyse data and make data driven decisions. Benefits Competitive salary and bonus scheme. Employee discounts on Giorgio Armani products. Training and development opportunities to enhance your skills and knowledge. Be part of a globally renowned brand with a rich heritage and an exciting future. Collaborative and supportive work environment. As an equal opportunities employer, Giorgio Armani is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Giorgio Armani family.
Store Manager - Llandudno
Pandora A/S Llandudno, Gwynedd
Select how often (in days) to receive an alert: Highly competitive salary, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits! We are currently seeking a pro-active, results driven store manager to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we'd love to have you join us! In the UK, we are very proud to have recently been recognised in the Sunday Times 'Best Places to Work 2023', one of only 11 in the 'very large' employers category. The role The store manager is our brand ambassador and responsible for the store's overall commercial success. You will be responsible for managing the assistant manager and a team of supervisors and sales assistants and support them in creating special memories for our customers. What to expect from the role Support and motivate the in-store team on a day-to-day basis to achieve the store's targets by identifying and maximising on opportunities to achieve and surpass KPIs, whilst setting the example in exemplary Pandora customer service Having a strong retail floor presence, educating and influencing the store, as well as ensuring back-of-house activities enable the store's successful commercial execution You will be trained thoroughly in our hand-crafted luxury product to become a Pandora product expert. With the support from the regional sales manager, you will nurture and develop your team to unlock their full potential and support their succession The successful candidate Our store managers are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable leader and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience. Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior supervisor, or current assistant manager looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role. An ideal candidate will have: Proven experience in driving sales and profitability in store A passion for driving a culture of exemplary customer service An ability to understand the importance of Pandora's local and global business strategy, and can translate this in to the delivery of store, regional and division KPIs Experience in using data to identify trends, issues and root causes, and has the ability to take action to deliver when such opportunities is identified Strong communication skills in order to establish and coach a high performing team The ability to be adaptable and flexible to changing business needs A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values A well-presented appearance with a taste for desirable products and a passion for retail Why work with us? O ur people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none. A highly competitive salary Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!) A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality! Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid and lots more Parties, incentives and gifts throughout the year If you are looking for a new challenge and feel you have the relevant skills then don't miss out! Please click apply to submit your application. Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age. If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible About Pandora Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
Dec 11, 2025
Full time
Select how often (in days) to receive an alert: Highly competitive salary, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits! We are currently seeking a pro-active, results driven store manager to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we'd love to have you join us! In the UK, we are very proud to have recently been recognised in the Sunday Times 'Best Places to Work 2023', one of only 11 in the 'very large' employers category. The role The store manager is our brand ambassador and responsible for the store's overall commercial success. You will be responsible for managing the assistant manager and a team of supervisors and sales assistants and support them in creating special memories for our customers. What to expect from the role Support and motivate the in-store team on a day-to-day basis to achieve the store's targets by identifying and maximising on opportunities to achieve and surpass KPIs, whilst setting the example in exemplary Pandora customer service Having a strong retail floor presence, educating and influencing the store, as well as ensuring back-of-house activities enable the store's successful commercial execution You will be trained thoroughly in our hand-crafted luxury product to become a Pandora product expert. With the support from the regional sales manager, you will nurture and develop your team to unlock their full potential and support their succession The successful candidate Our store managers are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable leader and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience. Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior supervisor, or current assistant manager looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role. An ideal candidate will have: Proven experience in driving sales and profitability in store A passion for driving a culture of exemplary customer service An ability to understand the importance of Pandora's local and global business strategy, and can translate this in to the delivery of store, regional and division KPIs Experience in using data to identify trends, issues and root causes, and has the ability to take action to deliver when such opportunities is identified Strong communication skills in order to establish and coach a high performing team The ability to be adaptable and flexible to changing business needs A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values A well-presented appearance with a taste for desirable products and a passion for retail Why work with us? O ur people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none. A highly competitive salary Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!) A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality! Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid and lots more Parties, incentives and gifts throughout the year If you are looking for a new challenge and feel you have the relevant skills then don't miss out! Please click apply to submit your application. Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age. If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible About Pandora Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
Aramark
Retail Operations Manager
Aramark Merton, London
Select how often (in days) to receive an alert: The roar of the crowd, the thrill of events, and the taste of victory. AFC Wimbledon, a club reborn from passion, continues its incredible journey at the new Plough Lane. But the excitement doesn't stop on the pitch! As Aramark, their official culinary partner, we're crafting unforgettable experiences for fans and eventgoers alike. Want to be part of this unique story? Aramark UK have an incredible opportunity for a highly motivated and talented Retail Operations Manager to join the team at Wimbledon Football Club. AFC Wimbledon is a club with an interesting history, having been formed by supporters of the old Wimbledon FC in 2002 after their club was relocated 60 miles north to Milton Keynes, becoming MK Dons. The new Plough Lane is the most recent instalment of that story. Only opening in November 2020, it is one of the newest stadiums in the country, with it hosting 9125 fans per matchday, the mission is to set the standard for excellence and create exceptional experiences for the Dons and non-matchday visitors to the site. Reporting to the General Manager on site, the Retail Operations Manager at Wimbledon Football Club is responsible for overseeing the daily operations of the club's retail outlets, managing staff, ensuring excellent customer service, and driving sales. This is a full time and permanent position which will be based on site and requires working 5 days over 7. What's in it for you: Competitive salary of £36,000 Generous annual leave that increases in line with service, with the opportunity to buy extra Defined contribution pension scheme / pension scheme - check banding for further benefits Life assurance Benefits app: access to 100s of discounts, online GP appointments, mental health support and our Employee Assistance Programme FOOD! Opportunities to attend in-house events and try the culinary genius of our teams (we are a food business after all!) A day in the life of a Retail Operations Manager: Manage the day-to-day activities of the club's retail outlets ensuring smooth and efficient operations Recruit, train, and supervise retail staff, ensuring they provide excellent customer service and adhere to company policies Maintain optimal inventory levels, manage stock replenishment, and conduct regular stock audits to prevent shrinkage Analyse sales data to identify trends, monitor performance, and make data-driven decisions to improve performance Ensure a high level of customer satisfaction by addressing customer inquiries and resolving any issues promptly Collaborate with the marketing team to plan and execute promotional campaigns to drive sales Monitor and manage the retail budget, including expenses, revenue, and profitability Ensure compliance with health and safety regulations, as well as company policies and procedures Prepare and present regular reports on retail performance to senior management Champion Health, Safety, and Environment (HSE) within the unit, leading by example and ensuring compliance with all legal requirements and regulations, including Aramark's health and safety policies You'll be set up for success if you have: Experience operating in a similar role in a stadia or large volume food and beverage environment Strong leadership qualities and excellent communication skills are a must Strong organisational skills and commercial awareness are essential Ability to build strong cross functional stakeholder relationships About Aramark If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application. At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey. We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team - Join us in fostering a workplace where everyone can achieve their full potential. All applications will be treated in the strictest confidence.
Dec 11, 2025
Full time
Select how often (in days) to receive an alert: The roar of the crowd, the thrill of events, and the taste of victory. AFC Wimbledon, a club reborn from passion, continues its incredible journey at the new Plough Lane. But the excitement doesn't stop on the pitch! As Aramark, their official culinary partner, we're crafting unforgettable experiences for fans and eventgoers alike. Want to be part of this unique story? Aramark UK have an incredible opportunity for a highly motivated and talented Retail Operations Manager to join the team at Wimbledon Football Club. AFC Wimbledon is a club with an interesting history, having been formed by supporters of the old Wimbledon FC in 2002 after their club was relocated 60 miles north to Milton Keynes, becoming MK Dons. The new Plough Lane is the most recent instalment of that story. Only opening in November 2020, it is one of the newest stadiums in the country, with it hosting 9125 fans per matchday, the mission is to set the standard for excellence and create exceptional experiences for the Dons and non-matchday visitors to the site. Reporting to the General Manager on site, the Retail Operations Manager at Wimbledon Football Club is responsible for overseeing the daily operations of the club's retail outlets, managing staff, ensuring excellent customer service, and driving sales. This is a full time and permanent position which will be based on site and requires working 5 days over 7. What's in it for you: Competitive salary of £36,000 Generous annual leave that increases in line with service, with the opportunity to buy extra Defined contribution pension scheme / pension scheme - check banding for further benefits Life assurance Benefits app: access to 100s of discounts, online GP appointments, mental health support and our Employee Assistance Programme FOOD! Opportunities to attend in-house events and try the culinary genius of our teams (we are a food business after all!) A day in the life of a Retail Operations Manager: Manage the day-to-day activities of the club's retail outlets ensuring smooth and efficient operations Recruit, train, and supervise retail staff, ensuring they provide excellent customer service and adhere to company policies Maintain optimal inventory levels, manage stock replenishment, and conduct regular stock audits to prevent shrinkage Analyse sales data to identify trends, monitor performance, and make data-driven decisions to improve performance Ensure a high level of customer satisfaction by addressing customer inquiries and resolving any issues promptly Collaborate with the marketing team to plan and execute promotional campaigns to drive sales Monitor and manage the retail budget, including expenses, revenue, and profitability Ensure compliance with health and safety regulations, as well as company policies and procedures Prepare and present regular reports on retail performance to senior management Champion Health, Safety, and Environment (HSE) within the unit, leading by example and ensuring compliance with all legal requirements and regulations, including Aramark's health and safety policies You'll be set up for success if you have: Experience operating in a similar role in a stadia or large volume food and beverage environment Strong leadership qualities and excellent communication skills are a must Strong organisational skills and commercial awareness are essential Ability to build strong cross functional stakeholder relationships About Aramark If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application. At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey. We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team - Join us in fostering a workplace where everyone can achieve their full potential. All applications will be treated in the strictest confidence.
Express Recruitment
Head of Projects - MoD
Express Recruitment Nottingham, Nottinghamshire
Express Recruitment are excited to be working on behalf of a global manufacturer with a rich heritage of over 75 years. Due to continued growth throughout their organisation, our client is looking to recruit a Head of Technical Projects to oversee all aspects of their technical projects/programmes for their MoD customers. This includes taking ownership of budgets, KPI control, quality & compliance control as well identifying opportunities to mitigate risks of contractual penalties and maximise on efficiency of programmes. Due to the demanding nature of this role, the successful candidate will be required to travel to MoD sites throughout the UK, as well as overseas to visit their parent manufacturing plants and long serving suppliers. As a result, a full UK driving licence and British passport is essential! In return, you will receive a generous starting salary of up to £65k, depending on experience. Other benefits include flexible working, sick pay, healthcare scheme, 33 days holiday (including bank holidays) access to benefits and discount programme, annual bonus, salary sacrifice car scheme plus much more! Oversee day to day management of programme activities and contractual obligations Liaising frequently with cross functional department leads to ensure contractual customer requirements are being met throughout the project lifecycle Oversee the compliance and accuracy of all technical proposals and tenders Identify and forecast potential problems before they arise to mitigate risks of incurring contractual penalties Work closely with the UK and overseas manufacturing plants to ensure quality assurance and health & safety requirements are being upheld Produce detailed programme update, risk management and compliance reports and present findings to the CEO Lead and understand the companies' QMS (Quality Management System) Manage programme budgets and identify further cost saving opportunities Take ownership for efficiently line managing the MoD Programmes Manager and Head of Technical to maximise visibility and collaboration Be on hand to delegate project tasks and schedule priority tasks for wider programme support team Skills & Experience Degree/HND in Mechanical/Manufacturing Engineering highly desirable Experience working for the MoD or with MoD customers a distinct advantage Experience in a light manufacturing environment Previous manufacturing experience of high precision components Ability to manage major stakeholders at a senior management level Previous experience in contract and risk mitigation management Happy to travel overseas on occasions throughout the year, as well as regular UK travel when required Ability resolve complex problems in a professional and efficient manner Current holder of a UK driving licence and British passport essential About Express Recruitment Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, "exceeding expectations every time" of over 267,000 candidates. Vacancy Summary Hours: 37 Hours Per Week, Monday to Friday Job Type: Full Time, Permanent Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
Dec 11, 2025
Full time
Express Recruitment are excited to be working on behalf of a global manufacturer with a rich heritage of over 75 years. Due to continued growth throughout their organisation, our client is looking to recruit a Head of Technical Projects to oversee all aspects of their technical projects/programmes for their MoD customers. This includes taking ownership of budgets, KPI control, quality & compliance control as well identifying opportunities to mitigate risks of contractual penalties and maximise on efficiency of programmes. Due to the demanding nature of this role, the successful candidate will be required to travel to MoD sites throughout the UK, as well as overseas to visit their parent manufacturing plants and long serving suppliers. As a result, a full UK driving licence and British passport is essential! In return, you will receive a generous starting salary of up to £65k, depending on experience. Other benefits include flexible working, sick pay, healthcare scheme, 33 days holiday (including bank holidays) access to benefits and discount programme, annual bonus, salary sacrifice car scheme plus much more! Oversee day to day management of programme activities and contractual obligations Liaising frequently with cross functional department leads to ensure contractual customer requirements are being met throughout the project lifecycle Oversee the compliance and accuracy of all technical proposals and tenders Identify and forecast potential problems before they arise to mitigate risks of incurring contractual penalties Work closely with the UK and overseas manufacturing plants to ensure quality assurance and health & safety requirements are being upheld Produce detailed programme update, risk management and compliance reports and present findings to the CEO Lead and understand the companies' QMS (Quality Management System) Manage programme budgets and identify further cost saving opportunities Take ownership for efficiently line managing the MoD Programmes Manager and Head of Technical to maximise visibility and collaboration Be on hand to delegate project tasks and schedule priority tasks for wider programme support team Skills & Experience Degree/HND in Mechanical/Manufacturing Engineering highly desirable Experience working for the MoD or with MoD customers a distinct advantage Experience in a light manufacturing environment Previous manufacturing experience of high precision components Ability to manage major stakeholders at a senior management level Previous experience in contract and risk mitigation management Happy to travel overseas on occasions throughout the year, as well as regular UK travel when required Ability resolve complex problems in a professional and efficient manner Current holder of a UK driving licence and British passport essential About Express Recruitment Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, "exceeding expectations every time" of over 267,000 candidates. Vacancy Summary Hours: 37 Hours Per Week, Monday to Friday Job Type: Full Time, Permanent Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
Senior Customer Success Manager - Manufacturing
black.ai
Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. An awesome opportunity has arisen for a Manufacturing focused, Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing customers in the Manufacturing industry. About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise level organisation Deep industry experience in the Manufacturing industry Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast paced, dynamic environment How you will spend your time: Serve as a strategic partner to a curated portfolio of customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry specific playbooks, collateral, and case studies At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global offsite Table tennis, board games, gym sessions, book club, and pet friendly offices. We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Dec 11, 2025
Full time
Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. An awesome opportunity has arisen for a Manufacturing focused, Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing customers in the Manufacturing industry. About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise level organisation Deep industry experience in the Manufacturing industry Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast paced, dynamic environment How you will spend your time: Serve as a strategic partner to a curated portfolio of customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry specific playbooks, collateral, and case studies At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global offsite Table tennis, board games, gym sessions, book club, and pet friendly offices. We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
RecruitmentRevolution.com
In-house Legal Counsel / Lawyer. 1-4PQE. Global Enterprise SaaS
RecruitmentRevolution.com
Ready to shape the future of AI-powered enterprise technology? We re seeking a bright, ambitious Legal Counsel / Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world s leading cloud communications and Customer Experience technology providers. As Europe s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries and we re scaling fast. This is your opportunity to make a genuine impact in a high-growth SaaS environment where innovation, collaboration, and technology drive everything we do. The role would suit an ambitious lawyer who wishes to develop/grow within an established legal function. The Role at a Glance In-House Legal Counsel / Commercial Lawyer Bracknell Hybrid Working 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service / Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture is ambitious, inclusive, and technology-driven - we re building the future of customer experience, and we want people who are ready to make their mark. The Legal Counsel Role: An exceptional opportunity has arisen for a talented Legal Counsel to join our dynamic and expanding in-house Legal team at the heart of a global technology success story. Working in close partnership with, and reporting directly to, the Head of Legal, you ll play a pivotal role in providing pragmatic, commercially astute legal guidance across a fast-moving, innovation-driven SaaS environment. This is a role for those who want to do more than just advise; it s for someone who wants to shape, influence, and enable growth. You ll be supporting strategic projects that span multiple international markets, advising on complex commercial agreements, and helping to steer the legal strategy of a company that s transforming how the world connects through cloud and AI technologies. It s the perfect platform for a law firm-trained or in-house solicitor who s ready to take ownership of their own caseload, build strong partnerships across the business, and make a tangible impact from day one. With a strong emphasis on commercial contracting, tender processes, and technology-focused initiatives, this role offers genuine scope for professional growth and the chance to thrive in a team that values curiosity, collaboration, and ambition. What Your Day Might Look Like: • Lead the drafting, review, and negotiation of complex commercial agreements including MSAs, EULAs, DPAs, software licensing, and partner/supplier contracts. • Provide legal input across enterprise and public sector tenders, ensuring compliance and commercial edge. • Deliver clear, business-enabling advice that empowers teams to move fast, confidently and compliantly. • Enhance and evolve contracting processes, playbooks, and templates for scalability and efficiency. • Support strategic corporate, company secretarial, IP, M&A, and data projects as the company continues its global expansion. About You: • Qualified Solicitor (England & Wales) ideally 1 3 years PQE • Strong academic background • Trained at a top law firm or qualified in-house within a tech-focused organisation • Excellent knowledge of commercial contracts • Ability to manage a caseload independently • Strong communication, drafting, and stakeholder management skills • Genuine interest in technology, AI, and intellectual property • Pragmatic, proactive, and eager to grow in a high-performance team Why Join Content Guru? Join a company that s transforming how the world communicates. At Content Guru, you ll work with some of the brightest minds in cloud technology, advising on cutting-edge projects that shape global customer experiences. Your voice will matter, your ideas will count, and your career will accelerate in an environment built on innovation, trust, and opportunity. Ready to make your mark? If you re a tech-savvy, ambitious lawyer with a passion for innovation, this is your chance to help shape the legal backbone of a global technology success story. Apply now for a fast-track path to the Hiring Manager and start building a career where the future of tech meets the future of law. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Dec 11, 2025
Full time
Ready to shape the future of AI-powered enterprise technology? We re seeking a bright, ambitious Legal Counsel / Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world s leading cloud communications and Customer Experience technology providers. As Europe s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries and we re scaling fast. This is your opportunity to make a genuine impact in a high-growth SaaS environment where innovation, collaboration, and technology drive everything we do. The role would suit an ambitious lawyer who wishes to develop/grow within an established legal function. The Role at a Glance In-House Legal Counsel / Commercial Lawyer Bracknell Hybrid Working 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service / Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture is ambitious, inclusive, and technology-driven - we re building the future of customer experience, and we want people who are ready to make their mark. The Legal Counsel Role: An exceptional opportunity has arisen for a talented Legal Counsel to join our dynamic and expanding in-house Legal team at the heart of a global technology success story. Working in close partnership with, and reporting directly to, the Head of Legal, you ll play a pivotal role in providing pragmatic, commercially astute legal guidance across a fast-moving, innovation-driven SaaS environment. This is a role for those who want to do more than just advise; it s for someone who wants to shape, influence, and enable growth. You ll be supporting strategic projects that span multiple international markets, advising on complex commercial agreements, and helping to steer the legal strategy of a company that s transforming how the world connects through cloud and AI technologies. It s the perfect platform for a law firm-trained or in-house solicitor who s ready to take ownership of their own caseload, build strong partnerships across the business, and make a tangible impact from day one. With a strong emphasis on commercial contracting, tender processes, and technology-focused initiatives, this role offers genuine scope for professional growth and the chance to thrive in a team that values curiosity, collaboration, and ambition. What Your Day Might Look Like: • Lead the drafting, review, and negotiation of complex commercial agreements including MSAs, EULAs, DPAs, software licensing, and partner/supplier contracts. • Provide legal input across enterprise and public sector tenders, ensuring compliance and commercial edge. • Deliver clear, business-enabling advice that empowers teams to move fast, confidently and compliantly. • Enhance and evolve contracting processes, playbooks, and templates for scalability and efficiency. • Support strategic corporate, company secretarial, IP, M&A, and data projects as the company continues its global expansion. About You: • Qualified Solicitor (England & Wales) ideally 1 3 years PQE • Strong academic background • Trained at a top law firm or qualified in-house within a tech-focused organisation • Excellent knowledge of commercial contracts • Ability to manage a caseload independently • Strong communication, drafting, and stakeholder management skills • Genuine interest in technology, AI, and intellectual property • Pragmatic, proactive, and eager to grow in a high-performance team Why Join Content Guru? Join a company that s transforming how the world communicates. At Content Guru, you ll work with some of the brightest minds in cloud technology, advising on cutting-edge projects that shape global customer experiences. Your voice will matter, your ideas will count, and your career will accelerate in an environment built on innovation, trust, and opportunity. Ready to make your mark? If you re a tech-savvy, ambitious lawyer with a passion for innovation, this is your chance to help shape the legal backbone of a global technology success story. Apply now for a fast-track path to the Hiring Manager and start building a career where the future of tech meets the future of law. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Site Food Safety Lead - Kendal Nutricare
Dairy Chain Kendal, Cumbria
Digital Dairy Chain - Site Food Safety Lead - Kendal Nutricare About us We are a rapid-growthscale-up disrupting the infant nutrition space through our award-winning brand Kendamil - the only infant milk made in Britain, proudly used by the British Royal Family and uniquely crafted locally using British full cream milk, without the nasties. Our company, Kendal Nutricare, is a 150-person team passionate about giving children a better start to life. We're proud to be a Queens' Award winning business and to be ranked by the Financial Times as one of Europe's 1000 Fastest Growing Companies in 2025. We're on an exciting path - join us! The Role As the Food Safety Lead at our Kendal site, you will play a key role in maintaining and continuously improving the site's Food Safety Management System (FSMS) in line with UK, EU, and FDA standards. You will ensure robust compliance for both domestic and export markets - with particular focus on U.S. FDA and FSMA requirements for infant formula - while leading validation activities and fostering a strong culture of food safety across the site. Responsibilities Food Safety Management & Compliance Lead the development, implementation, and maintenance of the site's FSMS in line with HACCP principles and international standards for infant formula. Monitor and review programs to ensure full compliance with UK, EU, and FDA regulations. Conduct internal audits, inspections, and risk assessments to proactively identify and mitigate food safety risks. FDA Compliance (U.S. Exports) Act as the site's expert on FDA and PCQI regulations to maintain export readiness to the United State. Manage all food safety documentation and processes required for FDA and FSMA compliance. Partner with Regulatory Affairs to ensure alignment with evolving U.S. regulatory requirements. Lead the development, execution, and documentation of validation activities across the FSMS. Oversee validation programs including: Clean-in-Place (CIP) systems; Allergen cleaning and control; Thermal process validations (e.g., pasteurisation, UHT) Ensure all validations are scientifically sound, risk-based, and compliant with regulatory standards (FDA, Codex, EU). Maintain validation master plans, protocols, and reports, ensuring timely review and revalidation. Training & Team Development Provide leadership, coaching, and technical support to food safety and hygiene teams. Deliver training on food safety, allergen management, validation protocols, and FDA compliance. Foster a proactive, site-wide food safety culture through education and engagement. Continuous Improvement & Risk Management Analyse food safety performance data and lead root cause investigations. Drive continuous improvement and corrective/preventive actions (CAPA). Identify opportunities to strengthen food safety systems, validation, and regulatory readiness. Monitor and review programs to ensure full compliance with UK, EU, and FDA regulations. Conduct internal audits, inspections, and risk assessments to proactively identify and mitigate food safety risks. What you'll need Degree in Food Science, Microbiology, Food Technology, or a related discipline. Formal qualifications in HACCP, PCQI, and/or food safety auditing. Minimum 5 years' experience in food safety or quality within a food manufacturing environment - ideally in infant formula or high-care dairy. Strong knowledge of FDA regulations, PCQI responsibilities, and U.S. export compliance. Demonstrated success in leading validation programs (cleaning, allergen, and thermal processes). In-depth understanding of FSMS principles, food microbiology, allergen management, and hygienic design. Skilled in validation lifecycle management - from protocol design to data interpretation. Knowledge of BRC, ISO 22000, Codex Alimentarius, and CFR Title 21. Excellent analytical, communication, and leadership skills, with the ability to influence across teams. Lead Auditor qualification would be an advantage. What you'll get from us The opportunity to work for the fastest growing infant milk brand in Europe, alongside a young talented team dedicated to serving thousands of passionate customers. We offer 28 days holiday (incl. bank holidays) with additional holidays granted each year for the first 5 years, a pension scheme, Employee Assistance Programme, Life Assurance at 2 x basic salary, on-site parking, subsidised breakfast and childcare vouchers. Oh and did we mention our factory is located in the heart of the beautiful English Lake District? If this sounds like a role for you, email Magdalena Klonowska Senior Talent Acquisition Specialist & Onboarding Coordinator, () with your CV and a note on why you're right for the job - we can't wait to meet you! Additional Opportunities Join the Officers' Association Scotland upcoming networking event free of charge to meet service-leavers actively seeking new opportunities. Engage directly with veterans, explore transferable skills, and strengthen your workforce with disciplined, committed individuals. Participating demonstrates your commitment to a forces-friendly workplace, helping you attract loyal, skilled employees in a sector facing skills shortages. Disposition Technician - Quality Team Routine dispositioning of products across all stages of internal and external production. Monitor and respond to customer and vendor complaints. Conduct detailed investigations. Drive continuous quality improvement through the implementation of effective Corrective and Preventive Actions (CAPA). QA Auditor - Factory Team Audit, monitor, and evaluate the organization's quality systems and procedures. Assist in resolving non-conformances and customer complaints. Support operational teams by maintaining high technical and quality standards in line with business objectives. Ensure compliance with Quality Management Systems and Good Manufacturing Practices (GMP). Assistant Manager - Grassland Youngstock Rearing Team Look after 1600 dairy replacements at the Overgarrel Farm. Assist in overseeing the rearing team. Support the transition of current team members moving for family reasons.
Dec 11, 2025
Full time
Digital Dairy Chain - Site Food Safety Lead - Kendal Nutricare About us We are a rapid-growthscale-up disrupting the infant nutrition space through our award-winning brand Kendamil - the only infant milk made in Britain, proudly used by the British Royal Family and uniquely crafted locally using British full cream milk, without the nasties. Our company, Kendal Nutricare, is a 150-person team passionate about giving children a better start to life. We're proud to be a Queens' Award winning business and to be ranked by the Financial Times as one of Europe's 1000 Fastest Growing Companies in 2025. We're on an exciting path - join us! The Role As the Food Safety Lead at our Kendal site, you will play a key role in maintaining and continuously improving the site's Food Safety Management System (FSMS) in line with UK, EU, and FDA standards. You will ensure robust compliance for both domestic and export markets - with particular focus on U.S. FDA and FSMA requirements for infant formula - while leading validation activities and fostering a strong culture of food safety across the site. Responsibilities Food Safety Management & Compliance Lead the development, implementation, and maintenance of the site's FSMS in line with HACCP principles and international standards for infant formula. Monitor and review programs to ensure full compliance with UK, EU, and FDA regulations. Conduct internal audits, inspections, and risk assessments to proactively identify and mitigate food safety risks. FDA Compliance (U.S. Exports) Act as the site's expert on FDA and PCQI regulations to maintain export readiness to the United State. Manage all food safety documentation and processes required for FDA and FSMA compliance. Partner with Regulatory Affairs to ensure alignment with evolving U.S. regulatory requirements. Lead the development, execution, and documentation of validation activities across the FSMS. Oversee validation programs including: Clean-in-Place (CIP) systems; Allergen cleaning and control; Thermal process validations (e.g., pasteurisation, UHT) Ensure all validations are scientifically sound, risk-based, and compliant with regulatory standards (FDA, Codex, EU). Maintain validation master plans, protocols, and reports, ensuring timely review and revalidation. Training & Team Development Provide leadership, coaching, and technical support to food safety and hygiene teams. Deliver training on food safety, allergen management, validation protocols, and FDA compliance. Foster a proactive, site-wide food safety culture through education and engagement. Continuous Improvement & Risk Management Analyse food safety performance data and lead root cause investigations. Drive continuous improvement and corrective/preventive actions (CAPA). Identify opportunities to strengthen food safety systems, validation, and regulatory readiness. Monitor and review programs to ensure full compliance with UK, EU, and FDA regulations. Conduct internal audits, inspections, and risk assessments to proactively identify and mitigate food safety risks. What you'll need Degree in Food Science, Microbiology, Food Technology, or a related discipline. Formal qualifications in HACCP, PCQI, and/or food safety auditing. Minimum 5 years' experience in food safety or quality within a food manufacturing environment - ideally in infant formula or high-care dairy. Strong knowledge of FDA regulations, PCQI responsibilities, and U.S. export compliance. Demonstrated success in leading validation programs (cleaning, allergen, and thermal processes). In-depth understanding of FSMS principles, food microbiology, allergen management, and hygienic design. Skilled in validation lifecycle management - from protocol design to data interpretation. Knowledge of BRC, ISO 22000, Codex Alimentarius, and CFR Title 21. Excellent analytical, communication, and leadership skills, with the ability to influence across teams. Lead Auditor qualification would be an advantage. What you'll get from us The opportunity to work for the fastest growing infant milk brand in Europe, alongside a young talented team dedicated to serving thousands of passionate customers. We offer 28 days holiday (incl. bank holidays) with additional holidays granted each year for the first 5 years, a pension scheme, Employee Assistance Programme, Life Assurance at 2 x basic salary, on-site parking, subsidised breakfast and childcare vouchers. Oh and did we mention our factory is located in the heart of the beautiful English Lake District? If this sounds like a role for you, email Magdalena Klonowska Senior Talent Acquisition Specialist & Onboarding Coordinator, () with your CV and a note on why you're right for the job - we can't wait to meet you! Additional Opportunities Join the Officers' Association Scotland upcoming networking event free of charge to meet service-leavers actively seeking new opportunities. Engage directly with veterans, explore transferable skills, and strengthen your workforce with disciplined, committed individuals. Participating demonstrates your commitment to a forces-friendly workplace, helping you attract loyal, skilled employees in a sector facing skills shortages. Disposition Technician - Quality Team Routine dispositioning of products across all stages of internal and external production. Monitor and respond to customer and vendor complaints. Conduct detailed investigations. Drive continuous quality improvement through the implementation of effective Corrective and Preventive Actions (CAPA). QA Auditor - Factory Team Audit, monitor, and evaluate the organization's quality systems and procedures. Assist in resolving non-conformances and customer complaints. Support operational teams by maintaining high technical and quality standards in line with business objectives. Ensure compliance with Quality Management Systems and Good Manufacturing Practices (GMP). Assistant Manager - Grassland Youngstock Rearing Team Look after 1600 dairy replacements at the Overgarrel Farm. Assist in overseeing the rearing team. Support the transition of current team members moving for family reasons.
RecruitmentRevolution.com
In-house Legal Counsel / Lawyer. 1-4PQE. Global Enterprise SaaS
RecruitmentRevolution.com Reading, Oxfordshire
Ready to shape the future of AI-powered enterprise technology? We re seeking a bright, ambitious Legal Counsel / Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world s leading cloud communications and Customer Experience technology providers. As Europe s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries and we re scaling fast. This is your opportunity to make a genuine impact in a high-growth SaaS environment where innovation, collaboration, and technology drive everything we do. The role would suit an ambitious lawyer who wishes to develop/grow within an established legal function. The Role at a Glance In-House Legal Counsel / Commercial Lawyer Bracknell Hybrid Working 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service / Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture is ambitious, inclusive, and technology-driven - we re building the future of customer experience, and we want people who are ready to make their mark. The Legal Counsel Role: An exceptional opportunity has arisen for a talented Legal Counsel to join our dynamic and expanding in-house Legal team at the heart of a global technology success story. Working in close partnership with, and reporting directly to, the Head of Legal, you ll play a pivotal role in providing pragmatic, commercially astute legal guidance across a fast-moving, innovation-driven SaaS environment. This is a role for those who want to do more than just advise; it s for someone who wants to shape, influence, and enable growth. You ll be supporting strategic projects that span multiple international markets, advising on complex commercial agreements, and helping to steer the legal strategy of a company that s transforming how the world connects through cloud and AI technologies. It s the perfect platform for a law firm-trained or in-house solicitor who s ready to take ownership of their own caseload, build strong partnerships across the business, and make a tangible impact from day one. With a strong emphasis on commercial contracting, tender processes, and technology-focused initiatives, this role offers genuine scope for professional growth and the chance to thrive in a team that values curiosity, collaboration, and ambition. What Your Day Might Look Like: • Lead the drafting, review, and negotiation of complex commercial agreements including MSAs, EULAs, DPAs, software licensing, and partner/supplier contracts. • Provide legal input across enterprise and public sector tenders, ensuring compliance and commercial edge. • Deliver clear, business-enabling advice that empowers teams to move fast, confidently and compliantly. • Enhance and evolve contracting processes, playbooks, and templates for scalability and efficiency. • Support strategic corporate, company secretarial, IP, M&A, and data projects as the company continues its global expansion. About You: • Qualified Solicitor (England & Wales) ideally 1 3 years PQE • Strong academic background • Trained at a top law firm or qualified in-house within a tech-focused organisation • Excellent knowledge of commercial contracts • Ability to manage a caseload independently • Strong communication, drafting, and stakeholder management skills • Genuine interest in technology, AI, and intellectual property • Pragmatic, proactive, and eager to grow in a high-performance team Why Join Content Guru? Join a company that s transforming how the world communicates. At Content Guru, you ll work with some of the brightest minds in cloud technology, advising on cutting-edge projects that shape global customer experiences. Your voice will matter, your ideas will count, and your career will accelerate in an environment built on innovation, trust, and opportunity. Ready to make your mark? If you re a tech-savvy, ambitious lawyer with a passion for innovation, this is your chance to help shape the legal backbone of a global technology success story. Apply now for a fast-track path to the Hiring Manager and start building a career where the future of tech meets the future of law. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Dec 11, 2025
Full time
Ready to shape the future of AI-powered enterprise technology? We re seeking a bright, ambitious Legal Counsel / Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world s leading cloud communications and Customer Experience technology providers. As Europe s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries and we re scaling fast. This is your opportunity to make a genuine impact in a high-growth SaaS environment where innovation, collaboration, and technology drive everything we do. The role would suit an ambitious lawyer who wishes to develop/grow within an established legal function. The Role at a Glance In-House Legal Counsel / Commercial Lawyer Bracknell Hybrid Working 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service / Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture is ambitious, inclusive, and technology-driven - we re building the future of customer experience, and we want people who are ready to make their mark. The Legal Counsel Role: An exceptional opportunity has arisen for a talented Legal Counsel to join our dynamic and expanding in-house Legal team at the heart of a global technology success story. Working in close partnership with, and reporting directly to, the Head of Legal, you ll play a pivotal role in providing pragmatic, commercially astute legal guidance across a fast-moving, innovation-driven SaaS environment. This is a role for those who want to do more than just advise; it s for someone who wants to shape, influence, and enable growth. You ll be supporting strategic projects that span multiple international markets, advising on complex commercial agreements, and helping to steer the legal strategy of a company that s transforming how the world connects through cloud and AI technologies. It s the perfect platform for a law firm-trained or in-house solicitor who s ready to take ownership of their own caseload, build strong partnerships across the business, and make a tangible impact from day one. With a strong emphasis on commercial contracting, tender processes, and technology-focused initiatives, this role offers genuine scope for professional growth and the chance to thrive in a team that values curiosity, collaboration, and ambition. What Your Day Might Look Like: • Lead the drafting, review, and negotiation of complex commercial agreements including MSAs, EULAs, DPAs, software licensing, and partner/supplier contracts. • Provide legal input across enterprise and public sector tenders, ensuring compliance and commercial edge. • Deliver clear, business-enabling advice that empowers teams to move fast, confidently and compliantly. • Enhance and evolve contracting processes, playbooks, and templates for scalability and efficiency. • Support strategic corporate, company secretarial, IP, M&A, and data projects as the company continues its global expansion. About You: • Qualified Solicitor (England & Wales) ideally 1 3 years PQE • Strong academic background • Trained at a top law firm or qualified in-house within a tech-focused organisation • Excellent knowledge of commercial contracts • Ability to manage a caseload independently • Strong communication, drafting, and stakeholder management skills • Genuine interest in technology, AI, and intellectual property • Pragmatic, proactive, and eager to grow in a high-performance team Why Join Content Guru? Join a company that s transforming how the world communicates. At Content Guru, you ll work with some of the brightest minds in cloud technology, advising on cutting-edge projects that shape global customer experiences. Your voice will matter, your ideas will count, and your career will accelerate in an environment built on innovation, trust, and opportunity. Ready to make your mark? If you re a tech-savvy, ambitious lawyer with a passion for innovation, this is your chance to help shape the legal backbone of a global technology success story. Apply now for a fast-track path to the Hiring Manager and start building a career where the future of tech meets the future of law. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Senior CSM: Strategic, Cross Functional Leader
Blink Tech Inc
A leading tech company is seeking a Senior Customer Success Manager to lead post-sale client experience, focusing on onboarding, relationship management, and project coordination. The ideal candidate will have over 7 years of experience in customer success, strong project management skills, and the ability to bolster client satisfaction and engagement. This role requires collaboration with various internal teams to ensure customer success while managing multiple projects and client expectations.
Dec 11, 2025
Full time
A leading tech company is seeking a Senior Customer Success Manager to lead post-sale client experience, focusing on onboarding, relationship management, and project coordination. The ideal candidate will have over 7 years of experience in customer success, strong project management skills, and the ability to bolster client satisfaction and engagement. This role requires collaboration with various internal teams to ensure customer success while managing multiple projects and client expectations.
RecruitmentRevolution.com
In-house Legal Counsel / Lawyer. 1-4PQE. Global Enterprise SaaS
RecruitmentRevolution.com Guildford, Surrey
Ready to shape the future of AI-powered enterprise technology? We re seeking a bright, ambitious Legal Counsel / Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world s leading cloud communications and Customer Experience technology providers. As Europe s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries and we re scaling fast. This is your opportunity to make a genuine impact in a high-growth SaaS environment where innovation, collaboration, and technology drive everything we do. The role would suit an ambitious lawyer who wishes to develop/grow within an established legal function. The Role at a Glance In-House Legal Counsel / Commercial Lawyer Bracknell Hybrid Working 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service / Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture is ambitious, inclusive, and technology-driven - we re building the future of customer experience, and we want people who are ready to make their mark. The Legal Counsel Role: An exceptional opportunity has arisen for a talented Legal Counsel to join our dynamic and expanding in-house Legal team at the heart of a global technology success story. Working in close partnership with, and reporting directly to, the Head of Legal, you ll play a pivotal role in providing pragmatic, commercially astute legal guidance across a fast-moving, innovation-driven SaaS environment. This is a role for those who want to do more than just advise; it s for someone who wants to shape, influence, and enable growth. You ll be supporting strategic projects that span multiple international markets, advising on complex commercial agreements, and helping to steer the legal strategy of a company that s transforming how the world connects through cloud and AI technologies. It s the perfect platform for a law firm-trained or in-house solicitor who s ready to take ownership of their own caseload, build strong partnerships across the business, and make a tangible impact from day one. With a strong emphasis on commercial contracting, tender processes, and technology-focused initiatives, this role offers genuine scope for professional growth and the chance to thrive in a team that values curiosity, collaboration, and ambition. What Your Day Might Look Like: • Lead the drafting, review, and negotiation of complex commercial agreements including MSAs, EULAs, DPAs, software licensing, and partner/supplier contracts. • Provide legal input across enterprise and public sector tenders, ensuring compliance and commercial edge. • Deliver clear, business-enabling advice that empowers teams to move fast, confidently and compliantly. • Enhance and evolve contracting processes, playbooks, and templates for scalability and efficiency. • Support strategic corporate, company secretarial, IP, M&A, and data projects as the company continues its global expansion. About You: • Qualified Solicitor (England & Wales) ideally 1 3 years PQE • Strong academic background • Trained at a top law firm or qualified in-house within a tech-focused organisation • Excellent knowledge of commercial contracts • Ability to manage a caseload independently • Strong communication, drafting, and stakeholder management skills • Genuine interest in technology, AI, and intellectual property • Pragmatic, proactive, and eager to grow in a high-performance team Why Join Content Guru? Join a company that s transforming how the world communicates. At Content Guru, you ll work with some of the brightest minds in cloud technology, advising on cutting-edge projects that shape global customer experiences. Your voice will matter, your ideas will count, and your career will accelerate in an environment built on innovation, trust, and opportunity. Ready to make your mark? If you re a tech-savvy, ambitious lawyer with a passion for innovation, this is your chance to help shape the legal backbone of a global technology success story. Apply now for a fast-track path to the Hiring Manager and start building a career where the future of tech meets the future of law. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Dec 11, 2025
Full time
Ready to shape the future of AI-powered enterprise technology? We re seeking a bright, ambitious Legal Counsel / Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world s leading cloud communications and Customer Experience technology providers. As Europe s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries and we re scaling fast. This is your opportunity to make a genuine impact in a high-growth SaaS environment where innovation, collaboration, and technology drive everything we do. The role would suit an ambitious lawyer who wishes to develop/grow within an established legal function. The Role at a Glance In-House Legal Counsel / Commercial Lawyer Bracknell Hybrid Working 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service / Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture is ambitious, inclusive, and technology-driven - we re building the future of customer experience, and we want people who are ready to make their mark. The Legal Counsel Role: An exceptional opportunity has arisen for a talented Legal Counsel to join our dynamic and expanding in-house Legal team at the heart of a global technology success story. Working in close partnership with, and reporting directly to, the Head of Legal, you ll play a pivotal role in providing pragmatic, commercially astute legal guidance across a fast-moving, innovation-driven SaaS environment. This is a role for those who want to do more than just advise; it s for someone who wants to shape, influence, and enable growth. You ll be supporting strategic projects that span multiple international markets, advising on complex commercial agreements, and helping to steer the legal strategy of a company that s transforming how the world connects through cloud and AI technologies. It s the perfect platform for a law firm-trained or in-house solicitor who s ready to take ownership of their own caseload, build strong partnerships across the business, and make a tangible impact from day one. With a strong emphasis on commercial contracting, tender processes, and technology-focused initiatives, this role offers genuine scope for professional growth and the chance to thrive in a team that values curiosity, collaboration, and ambition. What Your Day Might Look Like: • Lead the drafting, review, and negotiation of complex commercial agreements including MSAs, EULAs, DPAs, software licensing, and partner/supplier contracts. • Provide legal input across enterprise and public sector tenders, ensuring compliance and commercial edge. • Deliver clear, business-enabling advice that empowers teams to move fast, confidently and compliantly. • Enhance and evolve contracting processes, playbooks, and templates for scalability and efficiency. • Support strategic corporate, company secretarial, IP, M&A, and data projects as the company continues its global expansion. About You: • Qualified Solicitor (England & Wales) ideally 1 3 years PQE • Strong academic background • Trained at a top law firm or qualified in-house within a tech-focused organisation • Excellent knowledge of commercial contracts • Ability to manage a caseload independently • Strong communication, drafting, and stakeholder management skills • Genuine interest in technology, AI, and intellectual property • Pragmatic, proactive, and eager to grow in a high-performance team Why Join Content Guru? Join a company that s transforming how the world communicates. At Content Guru, you ll work with some of the brightest minds in cloud technology, advising on cutting-edge projects that shape global customer experiences. Your voice will matter, your ideas will count, and your career will accelerate in an environment built on innovation, trust, and opportunity. Ready to make your mark? If you re a tech-savvy, ambitious lawyer with a passion for innovation, this is your chance to help shape the legal backbone of a global technology success story. Apply now for a fast-track path to the Hiring Manager and start building a career where the future of tech meets the future of law. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Director of Professional Services
Convergetp Stafford, Staffordshire
Converge Technology Solutions: A Commitment to Inclusivity, Innovation, and Sustainability As part of a global technology business, Converge Technology Solutions, the trading names of Stone Technologies Limited based in Staffordshire, UK, designing industry specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility. Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities. Inclusivity and Support: We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer, Care Leaver Covenant and Foster Friendly accreditations are a testament to our commitment to these principles. Nurturing Diversity: Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive. Sustainable Practices: Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values. Location: HQ Stafford or Hybrid Department: Professional Services Hours: Full Time, Monday - Friday Reports to: Vice President, Technology & Services - UK Join a Purpose-Led Technology Company Driving Sustainability Converge UK is on a mission to deliver sustainable, innovative IT solutions-and we're growing. We're looking for an experienced, people-focused Director of Professional Services to lead and evolve our Professional Services organisation across PMO, Engineering, Consultancy and Field Operations. If you're passionate about delivering exceptional customer experiences, driving operational excellence, and developing high-performing delivery teams, this could be the perfect role for you. What You'll Do As a senior leader within the Technology & Services function, you will provide strategic direction, operational leadership and people development across all Professional Services teams. You will ensure that customer projects, engineering activities and field operations run efficiently, consistently, and to the highest possible quality-driving best practice to strengthen our services portfolio and expand our capabilities. Your work will directly influence customer satisfaction, revenue generation, partner relationships, and the continued growth of the business. Core Responsibilities Deliver exceptional internal and external customer service across all Professional Services functions. Support daily operational activity to ensure consistency, compliance, and high performance. Maintain accurate reporting, governance and data-driven performance insights. Ensure adherence to health and safety, compliance, and internal management policies. Drive continuous improvement and the adoption of scalable, repeatable working practices. Role-Specific Responsibilities Strategic Leadership Develop and execute the Professional Services strategy in partnership with Sales and the Senior Leadership Team. Align Professional Services delivery teams with business objectives, customer requirements and commercial targets. Act as a trusted advisor to senior stakeholders on capability, resource planning, and service performance. Deputise for the Vice President of Technology & Services when required. Produce weekly and monthly MI, forecasting, utilisation and performance reports, including SLT pack preparation. Drive innovation, automation, self-service and knowledge management. Engineering Leadership Lead engineering functions ensuring SLA compliance, warranty performance, and high levels of utilisation. Oversee scheduling, field service operations, spares logistics, and overall engineering efficiency. Analyse field mileage and operational data to optimise geographic coverage, skill alignment, and cost-effectiveness. Project Management Office (PMO) Oversee planning and execution of customer projects, ensuring readiness across people, process and technology. Drive best practice across risk, change, configuration and project governance. Support seamless transition of customer projects into BAU operations and service delivery functions. Service Operations & Quality Ensure efficiency, performance and stability across all Professional Services lines of service. Provide senior escalation management for major incidents, distressed projects or service issues. Analyse performance data to identify optimisation opportunities and deliver continuous improvement. Recruit, mentor and develop managers and technical specialists across all Professional Services functions. Foster a high-performance culture focused on accountability, collaboration and customer-centricity. Promote Agile or similar approaches to enhance communication, delivery and adaptability. Manage budgets and forecasts across Professional Services (including £1-2M responsibility). Maximise revenue generation, improve utilisation and drive profitable project delivery. Manage partner and vendor relationships, ensuring value for money, performance and commercial alignment. Lead quarterly business reviews and ensure actions are driven to completion. Why Join Us? At Converge UK, you're not just doing a job-you're contributing to a company with purpose: Our Values Empowering Our People - We invest in your growth and success. Sustainability & Community at Heart - Your work supports environmental and social impact. Customer-Centric Excellence - You help make our customers faster, more efficient, and more innovative. Partnerships Built on Trust - Join a supportive, collaborative environment built on transparency and performance. What We Offer A high-impact leadership role shaping the future of Professional Services at Converge UK. Opportunities to scale and mature delivery teams across engineering, consultancy, PMO and field operations. Development and training to support your leadership, technical and commercial growth. A collaborative culture with a focus on continuous improvement, quality and innovation. Wellbeing support through our Help at Hand employee app and optional health cash plan. Holiday buy scheme-purchase up to 5 days of additional annual leave (T&Cs apply). Ready to Apply? If you're a results-driven leader with a passion for operational excellence, team development and delivering high-quality customer outcomes, we'd love to hear from you. Apply today and help strengthen and grow the Professional Services capability at Converge UK. We reserve the right to close this advert early if we are in receipt of sufficient applications for this position. No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversity, and inclusion policy that support this approach. To discuss any reasonable adjustment or request a paper based application form as an alternative, please contact People Operations on
Dec 11, 2025
Full time
Converge Technology Solutions: A Commitment to Inclusivity, Innovation, and Sustainability As part of a global technology business, Converge Technology Solutions, the trading names of Stone Technologies Limited based in Staffordshire, UK, designing industry specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility. Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities. Inclusivity and Support: We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer, Care Leaver Covenant and Foster Friendly accreditations are a testament to our commitment to these principles. Nurturing Diversity: Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive. Sustainable Practices: Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values. Location: HQ Stafford or Hybrid Department: Professional Services Hours: Full Time, Monday - Friday Reports to: Vice President, Technology & Services - UK Join a Purpose-Led Technology Company Driving Sustainability Converge UK is on a mission to deliver sustainable, innovative IT solutions-and we're growing. We're looking for an experienced, people-focused Director of Professional Services to lead and evolve our Professional Services organisation across PMO, Engineering, Consultancy and Field Operations. If you're passionate about delivering exceptional customer experiences, driving operational excellence, and developing high-performing delivery teams, this could be the perfect role for you. What You'll Do As a senior leader within the Technology & Services function, you will provide strategic direction, operational leadership and people development across all Professional Services teams. You will ensure that customer projects, engineering activities and field operations run efficiently, consistently, and to the highest possible quality-driving best practice to strengthen our services portfolio and expand our capabilities. Your work will directly influence customer satisfaction, revenue generation, partner relationships, and the continued growth of the business. Core Responsibilities Deliver exceptional internal and external customer service across all Professional Services functions. Support daily operational activity to ensure consistency, compliance, and high performance. Maintain accurate reporting, governance and data-driven performance insights. Ensure adherence to health and safety, compliance, and internal management policies. Drive continuous improvement and the adoption of scalable, repeatable working practices. Role-Specific Responsibilities Strategic Leadership Develop and execute the Professional Services strategy in partnership with Sales and the Senior Leadership Team. Align Professional Services delivery teams with business objectives, customer requirements and commercial targets. Act as a trusted advisor to senior stakeholders on capability, resource planning, and service performance. Deputise for the Vice President of Technology & Services when required. Produce weekly and monthly MI, forecasting, utilisation and performance reports, including SLT pack preparation. Drive innovation, automation, self-service and knowledge management. Engineering Leadership Lead engineering functions ensuring SLA compliance, warranty performance, and high levels of utilisation. Oversee scheduling, field service operations, spares logistics, and overall engineering efficiency. Analyse field mileage and operational data to optimise geographic coverage, skill alignment, and cost-effectiveness. Project Management Office (PMO) Oversee planning and execution of customer projects, ensuring readiness across people, process and technology. Drive best practice across risk, change, configuration and project governance. Support seamless transition of customer projects into BAU operations and service delivery functions. Service Operations & Quality Ensure efficiency, performance and stability across all Professional Services lines of service. Provide senior escalation management for major incidents, distressed projects or service issues. Analyse performance data to identify optimisation opportunities and deliver continuous improvement. Recruit, mentor and develop managers and technical specialists across all Professional Services functions. Foster a high-performance culture focused on accountability, collaboration and customer-centricity. Promote Agile or similar approaches to enhance communication, delivery and adaptability. Manage budgets and forecasts across Professional Services (including £1-2M responsibility). Maximise revenue generation, improve utilisation and drive profitable project delivery. Manage partner and vendor relationships, ensuring value for money, performance and commercial alignment. Lead quarterly business reviews and ensure actions are driven to completion. Why Join Us? At Converge UK, you're not just doing a job-you're contributing to a company with purpose: Our Values Empowering Our People - We invest in your growth and success. Sustainability & Community at Heart - Your work supports environmental and social impact. Customer-Centric Excellence - You help make our customers faster, more efficient, and more innovative. Partnerships Built on Trust - Join a supportive, collaborative environment built on transparency and performance. What We Offer A high-impact leadership role shaping the future of Professional Services at Converge UK. Opportunities to scale and mature delivery teams across engineering, consultancy, PMO and field operations. Development and training to support your leadership, technical and commercial growth. A collaborative culture with a focus on continuous improvement, quality and innovation. Wellbeing support through our Help at Hand employee app and optional health cash plan. Holiday buy scheme-purchase up to 5 days of additional annual leave (T&Cs apply). Ready to Apply? If you're a results-driven leader with a passion for operational excellence, team development and delivering high-quality customer outcomes, we'd love to hear from you. Apply today and help strengthen and grow the Professional Services capability at Converge UK. We reserve the right to close this advert early if we are in receipt of sufficient applications for this position. No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversity, and inclusion policy that support this approach. To discuss any reasonable adjustment or request a paper based application form as an alternative, please contact People Operations on

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