75 jobs found

Customer Success Manager - Maritime SaaS (f/m/d) London Description Founded in 2020, Kaiko Systems is a tech company driving digital innovation in the global maritime industry. Our mission is to make shipping safer, smarter, and more collaborative by transforming manual processes into actionable intelligence. With our products, ship crews can collect reliable vessel data on the job, while our AI-powered analysis generates actionable insights for technical teams onshore. These insights help predict incidents, reduce downtime, and enhance safety and efficiency, empowering shipping companies to operate at their best. At Kaiko Systems, we're not just building technology - we're delivering solutions that make a real difference in people's work lives and their professional environment. Join us as we navigate the future of maritime together. Your mission We are looking for a commercially driven Customer Success Manager who will lead onboarding, engagement, pilot conversions, renewals, and upsell across our customer base. You will ensure customers realize measurable operational value from the platform while identifying opportunities for expansion through fleet growth or vertical products. You will work closely with Sales to convert enterprise pilots into long term paying contracts. You will also be supported by Maritime Experts for domain specific knowledge and by Product Managers for product related guidance, allowing you to focus on value creation and commercial outcomes. Customer Onboarding & Implementation Execute our established onboarding framework to ensure a smooth and structured transition to the platform. Align onboarding activities with customer goals and operational workflows. Deliver training sessions, workshops, and enablement tailored to different user groups. Support enterprise onboarding using predefined processes and playbooks. Customer Engagement, Retention & Pilot Conversion Build and maintain strong, trust based relationships with customer stakeholders. Guide customers on best practices to ensure consistent adoption and operational value. Collaborate with Sales to support and track enterprise pilot performance, helping convert pilots into paying customers. Identify early risks through data and engagement signals and apply predefined mitigation strategies. Conduct structured success check ins and business reviews linked to customer KPIs. Upselling & Account Growth Identify upsell opportunities informed by product usage, fleet growth, or vertical expansion potential. Work alongside Sales on commercial proposals and expansion cycles. Use data and insights to validate upsell recommendations and quantify customer value. Product Advocacy & Cross Functional Collaboration Gather structured customer feedback and communicate it clearly to Product. Contribute to feature prioritization and roadmap discussions through customer insights. Serve as an internal advocate for customer needs and emerging operational use cases. Work closely with Maritime Experts and Product Managers to address technical or product related questions. Operate effectively in a cross functional environment across different time zones. Data Driven Decision Making & KPI Management Track adoption, usage patterns, and customer health indicators using our existing reporting frameworks. Analyze customer behavior to proactively identify challenges and drive value realization. Report on renewal likelihood, pilot conversion progress, risk factors, and upsell opportunities. Process Execution & Operational Excellence Apply customer success processes, touchpoints, and playbooks consistently and with high quality. Maintain operational discipline in documentation, follow ups, and internal coordination. Flag bottlenecks or insights from execution that can help refine existing workflows. Ensure smooth collaboration across CS, Sales, and Product through established communication channels. Your Profile Experience as a Customer Success Manager or Account Manager in B2B SaaS, ideally with complex products. Strong commercial mindset with results in renewals, upsell, or pilot conversion. Ability to operate confidently within an established CS framework and deliver high quality execution. Strong analytical skills and the ability to interpret customer data to inform decisions. Excellent communication and stakeholder management skills. Comfortable working with Sales, Product, and domain experts across time zones. Structured, proactive, and customer centric working style. Experience in the maritime industry is a plus. Fluent English language skills Worried you don't check every box? If this role excites you, but your experience doesn't align perfectly with every qualification, we encourage you to apply anyway. You could be exactly what we're looking for - either for this role or another one! Why us? Join a highly ambitious and diverse team with a collaborative working environment at a very exciting time in the company's development, as we scale on the back of significant product market fit. Be at the forefront of digitalization in a critical global industry. Great office in the heart of Berlin & London, as well as flexible / remote options. Flexible and hybrid work environment that values work life balance. 27 days vacation policy on top of bank holidays. About us We're a growing company, expanding both our business and our team. To ensure everyone feels safe, can perform at their best, and to keep the company successful in uncharted waters, we've aligned on a set of values that guide us: Be the G.O.A.T- We take initiative and own the outcome, hold ourselves and others accountable, execute with excellence, and we are curious to learn. Promote Joy, Respect & Sincerity - We enjoy our time together, leave our ego at the door, treat others with respect and seek truth together. Have the Customer at Heart- We stay focused, strive for simplicity, use data to lead discussions and make decisions collaboratively. These values shape how we work together and will be a part of our conversations during the recruiting process. By living these principles, we create an environment where both our people and our business can thrive, navigating challenges with confidence and purpose.

Customer Success Manager (Technical), UK Over 2,200 of the world's leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks. Join our global team, securing application connectivity, anywhere. We are the leader in hybrid, multi-cloud cybersecurity for secure application connectivity in a hybrid world. Our AI-driven platform provides visibility, real-time threat detection, and compliance automation for enterprise customers. With strong market traction, year on year ARR growth and profitable, we are entering a high-growth phase as we go deeper into cloud and looking for a proven sales leader to scale revenue and expand our go-to-market reach globally. We are hiring a Customer Success Manager to join our Sales team. CSMs are strategic and technical advisors who help our enterprise customers adopt, optimize, and expand their use of AlgoSec's solutions. As a CSM, you'll own post-sales success, driving adoption, value realization, and customer satisfaction while partnering closely with Sales, Technical Services, Product, and Engineering. You'll combine relationship management with a strong grasp of IT security infrastructure to guide customers through successful adoption and expansion. Reporting to: VP, Global Customer Success Location : UK (Home office) Direct employment Responsibilities: Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization. Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans. Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes. Flag churn risks early and lead mitigation efforts. Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential. Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights. Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints. Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base. Advocate Internally: Represent the customer's voice and ensure their needs are championed across the organization. Requirements: 5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration. Proven experience managing strategic and enterprise-level customers with measurable success. Strong understanding of network security, governance, audit, risk, and compliance practices. Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits). Excellent consulting, project management, and data-driven decision-making skills. Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST). Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN). Resilient and adaptable in dynamic, fast-paced environments. Willingness to travel up to 50% of the time. Executive presence and ability to manage high-stakes conversations and escalations. Advantages: Experience with and Gainsight. Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius. French, Spanish or Italian fluency. AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.

Job type: Full Time - Department: Customer Success - Work type: Remote London, England, United Kingdom Job Title: Director, Customer Success Location: EMEA Region (Remote-Friendly) Department: Customer Success Reports to: Chief Customer Officer About Multiplier Technologies Multiplier Technologies is a global HCM SaaS platform redefining how companies manage and support distributed teams. We simplify the complexities of global employment, payroll, and compliance-empowering our customers to scale quickly and compliantly across borders. Position Overview This opportunity is for an individual who thrives on building scalable processes, coaching leaders and CSMs, and solving complex customer problems end-to end. As the Director of Customer Success for EMEA, you will be responsible for leading and developing the regional CS team, designing and refining processes that strengthen the customer journey, and ensuring we deliver consistent, high quality experiences that drive adoption, retention, and growth. You will partner closely with Sales, Support, Product, Payroll, and Operations to: Clarify ownership Reduce friction for customers and internal teams Build a predictable, data driven customer success motion in APAC What you'll do Build and scale processes Design, implement, and continuously improve customer success processes across onboarding, adoption, renewal, and expansion. Standardize playbooks, workflows, and handoffs between CS and cross functional partners (Sales, Implementation, Support, Payroll, Product, Finance). Use data to identify bottlenecks, simplify complex workflows, and reduce customer effort. Coach and develop CSMs and CS leaders Lead, mentor, and grow an EMEA CSM team and frontline managers; provide regular 1:1s, feedback, and coaching. Define what "good" looks like for CSM performance, including expectations for account coverage, customer engagement, and commercial outcomes. Build clear career paths and promotion criteria, fostering a culture of accountability, learning, and collaboration. Solve for the customer, end to end Act as an escalation point for complex, high value customers, partnering cross functionally to resolve issues and remove root causes. Champion the voice of the customer in internal forums, informed by data, feedback, and frontline observations. Drive a customer first mindset across internal teams, reinforcing the impact of accuracy, timeliness, and transparency on customer trust. Drive adoption, retention, and growth Own regional retention and expansion outcomes, establishing clear targets and operating rhythms (QBRs, EBRs, renewal reviews). Monitor health, risk, and opportunity signals across the EMEA portfolio; ensure CSMs have playbooks for rescue, renewal, and expansion. Partner with Sales and RevOps on forecasting, account planning, and growth strategies for key segments. Operational rigor & governance Define and track core CS metrics (GRR, NRR, logo churn, product adoption, time to value, SLA adherence) for EMEA. Implement governance forums (weekly reviews, monthly business reviews) to align on priorities, unblock issues, and drive continuous improvement. Collaborate with Enablement to ensure CSMs and managers have the tools, training, and knowledge they need to be effective in the EOR/Global Payroll space. What we're looking for You love solving problems for customers and are known for taking a structured, calm, and outcome focused approach. You have proven experience leading and developing Customer Success teams and managers, ideally in a high growth, B2B SaaS environment. You are process obsessed: you can see the customer journey end to end, identify gaps, and design scalable workflows that stick. You have strong leadership, coaching, and communication skills, and you are comfortable giving and receiving direct, constructive feedback. You're data driven and use metrics to diagnose issues, set priorities, and focus the team on what matters most. You can explain complex concepts simply, and you're effective with both written and verbal communication across time zones and cultures. You enjoy working collaboratively and cross functionally, and you perform well under pressure in a fast paced, rapidly changing environment. You have at least 10 years of experience in customer success/service roles, with a minimum of 5 years in Global Payroll, EOR, or adjacent domains. You are hands on, positive, and resilient, and you thrive in a high growth startup environment where building is part of the job. You're comfortable with a 70:30 time split between customer facing work (strategic customers, escalations, executive alignment) and internal leadership, process, and coaching responsibilities. You have a track record of reducing customer effort and implementing governance and process improvements that enhance the overall customer experience. What We Offer A high impact role with the chance to shape the future of Customer Success in a rapidly growing company. Full autonomy in your role, along with the freedom to work in a hybrid model. The opportunity to work with a passionate, energetic, and diverse global team. Competitive benefits, recognition programs, and career development opportunities. Attractive ESOPs, giving you a stake in the company's success. Comprehensive health insurance coverage for you and your family's well being. Generous holiday policy. A company that genuinely invests in your professional success. Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location London, United Kingdom Employment Type Full time Department Customer Success Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role As an Enterprise Customer Success Manager at Heidi, you'll own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi. You'll be the strategic partner for a portfolio of Heidi's largest enterprise customers, and will be accountable for their long-term success with Heidi. You'll shape the customer journey from success design through implementation to ongoing value realisation, building trusted relationships with executives and clinical leaders to ensure Heidi delivers measurable outcomes, sustained adoption, and lasting impact across clinical teams. What you'll do: Lead enterprise deployments Engage early in the customer journey to shape rollout and pilot strategies, ensuring every deployment is set up for success. Lead the onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows. Lead cross-functional collaboration within Heidi and with key customer stakeholders from executives to clinical and technical leaders to deliver smooth implementations, strong clinician adoption, and measurable outcomes. Translate strategy into execution, guiding teams to achieve results quickly and sustain them at scale. Drive change management Support organisations through significant workflow transformation by leading planning, communication, training, and reinforcement that give clinicians and executives confidence in adopting new ways of working. Partner for ongoing success Build trusted, long-term relationships with executives, clinicians, and operational leaders to ensure sustained value well beyond go-live. Engage with intention to demonstrate impact and expand Heidi's value across the health system, contributing to our mission of doubling healthcare's capacity. Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. Think and act strategically to scale your impact. Use data to drive decisions Interpret and operationalise customer insights to design and execute initiatives that improve clinician engagement and satisfaction. Use data to proactively manage risk and identify opportunities for expansion and advocacy. Track and improve metrics along the customer journey like time-to-first-value and early activation. Develop and execute tailored adoption plans to maximise user engagement and satisfaction, enhancing the continued love for Heidi among clinicians. Communicate and collaborate Communicate, present, and influence effectively at all levels, from executives to frontline clinicians, showing a genuine commitment to improving healthcare outcomes and supporting those who deliver care. Champion customer success Focus on what truly matters to clinicians and health leaders - improving care, enhancing patient outcomes, and making clinicians' working lives easier. Combine deep product expertise with empathy to solve relentlessly for their success, knowing that when they thrive, healthcare does too. Become the voice of the customer internally, advocating for their needs and priorities and showcasing wins. Stay ahead of health-system trends Be relentlessly curious about how healthcare is changing. Anticipate what's next, from digital health innovation to hospital operations and clinician workflows, and turn that insight into strategies that drive adoption and deliver measurable outcomes. Scale success Bring expertise, curiosity, and good judgement to how we grow. Shape the frameworks, tools, and ways of working that turn complex, multi-thousand clinician deployments into scalable, high-impact rollouts. Earn trust, prove value, and embed Heidi as a critical partner in every health system's long-term success. Gather and share insights to influence product development and feature prioritisation. Improve Process & Playbook development to refine and scale customer success playbooks, frameworks and collateral. Partner across Product, Sales, Support and Engineering teams to share insights and streamline implementation processes What we look for 2-4+ years of experience in a Customer Success role at a SaaS company, with a proven track record of owning the full customer lifecycle. Healthcare experience or familiarity with clinical workflows is desirable, though not required. Exceptional communicator who can build trust with clinicians, administrators, and cross-functional teams alike. Highly organized and detail-oriented, ability to manage multiple projects and competing priorities without compromising quality. Self-starter with a bias for action, comfortable navigating fast-paced, ambiguous environments. Mission-driven, motivated by reducing clinician burden and improving patient outcomes through thoughtful, intelligent technology. Influential and credible, able to align executives, clinicians, and IT leaders around shared goals and drive measurable outcomes. Proven impact in driving genuine adoption and lasting behavior change - not just managing projects, but embedding technology into daily workflows. Commercial mindset, understanding the link between customer success and business growth, including retention, renewals, and expansion. Builder mindset - collaborative, curious, and proactive. You spot challenges early, act quickly to solve them, and continuously raise the bar for yourself and your team. Tech fluent, confident using modern tools to collaborate, track outcomes, and share insights; experience with platforms like HubSpot, Gong, Figma, or Omni is a plus. Empathetic problem-solver, using data, curiosity, and insight to improve customer and patient outcomes. Thrives in change, adaptable and energised by building something meaningful in a fast-moving environment. Growth-oriented, eager to learn, contribute, and grow alongside a mission-driven team. Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you should Join Heidi Real product momentum. We're not trying to generate interest, we're channeling it. Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. Unmatched impact. Play a pivotal role in shaping the playbook for how we are scaling customer success at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day. Work alongside world-class talent. Learn from some of the best engineers and creatives, joining a diverse team. Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge. Flexibility that works. A hybrid environment, with at least 3 days in the office. Heidi's commitment to Diversity, Equity and Inclusion Heidi is dedicated to creating an equitable, inclusive . click apply for full job details

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you'll work with and learn from some of the best and brightest in business. Before you know it, you'll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world's leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Summary You are customer-focused, experienced at managing and growing customer accounts. You have strategic conversations focused on KPIs and success criteria to drive value and secure renewal. You are comfortable in renewal conversations including financial terms with a history of meeting renewal and expansion targets. You naturally possess a high level of empathy and pay close attention to the needs of customers, helping them define and measure the value of the implemented solution. You can identify and mitigate risk as well as pull teams together to solve escalations. You have a high standard for excellence and feel a great sense of satisfaction when customers are successful. You can converse effectively with technical customers, economic buyers, internal teams, procurement and executives, as well identify and create new opportunities for growth with new customer departments. You are able to establish yourself as a trusted advisor with any level of resources. Responsibilities Fluent in English and French Establish and maintain relationships with key decision makers within assigned accounts Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention. Partner with the Delphix Account Team (Regional Sales Managers, Solutions Engineers and Professional Services) to find opportunities for expanded usage of Delphix Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities. Act as the Delphix liaison for technical inquiries, issues or escalations. This will include working with Support, Product Management (i.e. roadmaps), ENG or others as needed. Ensure client reference ability to support the Sales organization in expansions and closing processes Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs. Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally. Identify and manage escalations for successful resolution by driving internal and external team action items Develop strategic account plans for 100% consumption and areas of growth based on customer's short and long-term goals Know the market and maintain a good knowledge of all key competitors Identify new use cases and new organizational contacts to expand on our customer's realized value and organization success Be responsible for renewal, health and risk forecasting and reporting on your client portfolio Requirements Bachelor's Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience 8+ years of experience in account management/customer success in a software company Experience negotiating and closing customer contracts (renewals & expansion) History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Experience working in a development, testing or data management environment Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking Must work within a team environment with sales, field services and delivery teams Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations Has worked successfully with Partners in collaborating on customer's success Must be able to travel at times Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! Please note: EEO & Belonging statements apply to Perforce Software as part of our commitment to an inclusive workplace.

Who We Are: Invicti is an application security leader protecting over 3,500 organizations worldwide through our DAST-first Application Security Platform. Our flagship products, Netsparker and Acunetix, enable security and development teams to continuously secure web applications through proprietary proof based scanning and predictive risk scoring. Location: Candidates must already be based in the United Kingdom, preferably Belfast or Northern Ireland. Who You Are: Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer focused professional with Customer Success or Account Management experience in the Technology space. You're the epitome of a self starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti's customer base. Your thrill of working within fast paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy. What You'll Be Doing: Leading all post sales activities for Invicti's customers through strong relationship building, product knowledge, planning, and execution. Acting as the voice of the customer. Working cross functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do. Retaining long term partnerships by independently renewing and expanding successful customers. Dominating quarterly metrics concerning customer retention, price increase, and upselling. Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment. Conducting Quarterly Business Reviews in order to drive positive customer outcomes. Independent analysis of data in order to discover insights that drive recommendations for clients. Tracking accounts to identify churn risks and working proactively to mitigate such risks. What You'll Need: A minimum of 3 4 years of experience within a Customer Success or Account Management role in the tech industry. Experience building relationships with clients. Familiarity with managing customer renewals and upsells. Strong presentation, meeting facilitation, and written communication skills. Excellent time management and organizational skills with the ability to track numerous details. Desire to work in a dynamic start up where your input is encouraged to help craft offerings and interaction with clients. This role requires in office presence at our Malta office on Tuesday and Wednesday. Why Invicti? Your Health & Wellness Matters: Health Insurance: We offer private health to cover 100% of employee health care and dental premium costs. For dependents, we contribute 75% of health care and 50% dental premium cost. Coverage is effective on your first day. Life Assurance: Covering 3x annual salary. Pension Plan: 4% employer and 5% employee contributions. Employee Assistance Program: Emotional Support Counseling services 24/7; Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more. Family Leave: 39 weeks paid leave for birthing parent recovery and 4 weeks paid leave for non birthing/bonding parent. Excellent Working Options: Remote work from your home office location; no commuting needed. Quarterly Thrive Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate. Volunteerism: 5 days of paid time off each year to participate in the volunteer activities of your choice. Paid Birthday Off: Take your birthday off to celebrate you! Mobile Allowance: This allowance will be provided to support work related communication and tasks. We Value You: Ongoing recognition & rewards. A culture that emphasizes personal and professional growth. At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. Come as you are and join us in shaping the future of our industry.

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. A unique opportunity to join Luminance's growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers' objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day. The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. To apply, please send your CV and covering letter to . Responsibilities Develop and foster an excellent customer experience across Luminance's comprehensive product suite Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements Work closely with customers to establish proactive deployment, transition, and user adoption strategies. Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day. Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn Analyse customer data to improve customer experience and engagement Hold product demonstrations for customers Regular domestic and international travel to meet with customers and build robust business relationships Evaluate and improve tutorials and other communication/training infrastructure Bachelor's of Master's Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US) Highly organised with ability to multi-task and prioritise effectively Self-driven and proactive Excellent communication and interpersonal skills, both verbal and written Patient and active listener Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge Detail oriented with a problem-solving attitude Excellent product knowledge Passion for customer experience Ability to work in an innovative and fast-paced environment whilst delivering to deadlines

Job Details: Customer Success Manager, German Speaking Vacancy Name: Customer Success Manager, German Speaking Employment Type: Permanent Location: UK - Remote Customer Success Manager - UK based (German Speaking) Summary As a Customer Success Manager at Smart Communications, you will act as a trusted strategic advisor, building and maintaining strong relationships with enterprise clients to drive long term success. Your primary goal will be to foster customer retention and growth, maximise ROI, and encourage advocacy through effective engagement strategies. The ideal candidate will possess a blend of strategic vision and tactical execution, leveraging a deep understanding of client needs to promote product adoption, reduce risks, and identify opportunities for continuous improvement. You will play a critical role in enhancing renewal predictability, boosting gross retention, and optimising utilisation. Your efforts will contribute to shaping a customer focused engagement model that delivers measurable business outcomes and lasting impact. About Smart Communications Smart Communications is the trusted choice for regulated enterprises looking to modernise complex processes and connect with customers in the moments that matter most. Our Conversation Cloud platform powers frictionless, compliant, digital first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide-including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp-rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre built connectors, Smart Communications' cloud native platform integrates effortlessly with the world's most trusted enterprise systems including Salesforce, Guidewire, Duck Creek, OneSpan, and Pega, enabling more than 60 billion mission critical customer conversations globally, and driving faster time to value. Who are you? You are a dedicated customer advocate with a strong passion for delivering exceptional experiences. You excel in balancing multiple priorities, skillfully forecasting renewals, and anticipating your customers' future needs. Your relationship management expertise enables you to proactively address customer challenges and elevate concerns when necessary, while ensuring a seamless, best in class experience. Your ability to nurture and strengthen customer partnerships makes you an invaluable asset to our team, driving long term success and customer satisfaction. The responsibilities of the role include: Cultivate and sustain strong relationships with assigned enterprise customers to drive satisfaction, loyalty, and retention. Own renewal processes, ensuring effective forecasting and proactive strategies to retain and expand customer accounts. Monitor and report on the health of customer relationships, identifying risk factors and addressing concerns to ensure long term success. Develop and implement strategies to increase Smart Communications' presence within existing accounts, identifying opportunities for growth. Advocate for product adoption, driving the usage of key features and promoting best practices to maximise customer value. Maintain up to date knowledge of product features and relevant use cases to provide informed and effective customer support. Proactively manage at risk customers, offering regular updates and escalating issues when needed to mitigate potential churn. Navigate complex, ambiguous situations independently, prioritising tasks and executing effectively in a fast paced, dynamic environment. Build strong executive and technical relationships by understanding customers' business challenges and aligning solutions with their goals. Collaborate seamlessly with internal teams, contributing to a high performance, growth oriented culture. Take ownership of projects with minimal supervision, deliver results and drive impactful outcomes across complex initiatives. Demonstrated ability to influence enterprise level customers and executive stakeholders, fostering trust and alignment to drive business results. PERFORMANCE INDICATORS Customer renewal rates and logo retention Renewal forecasting and opportunity management Product adoption and utilisation Proactive customer engagement including Success Plans and delivering Business Reviews What we're looking for: Must have skills/experience: 3+ years of experience as a Customer Success Manager (CSM) or in a similar role, ideally within a Cloud/SaaS environment. Proven success in cultivating strong customer relationships, with a deep understanding of retention strategies and revenue growth. Demonstrated ability to influence enterprise customers and executive stakeholders, fostering strong relationships that drive business outcomes. Exceptional presentation skills, with the ability to effectively engage and communicate with stakeholders at all levels within an organisation. Strong verbal and written communication skills, both in English and German, capable of clearly conveying ideas and influencing key decision makers. Excellent interpersonal abilities, with the confidence to advocate for customers and influence stakeholders effectively. Familiarity with the CCM (Customer Communications Management) industry, particularly within core verticals such as Insurance, Healthcare, and Financial Services. Proficient in Salesforce, BI tools, and the full suite of MS Office products. Track record of consistently meeting or exceeding quarterly and annual renewal and customer satisfaction metrics. Core Competencies: Analytical Skills: Proven ability to analyse complex situations, quickly identifying critical issues and providing innovative, actionable insights that drive impactful decisions. Organisational Skills: Exceptional at time management, with a talent for prioritising tasks effectively while thinking creatively to plan for future needs and opportunities. Planning and Execution: Skilled in monitoring progress, thinking outside the box to overcome challenges, and taking decisive action to meet deadlines and achieve goals. Proactive Approach: Leverages both intuition and data to anticipate emerging situations, responding swiftly with creative solutions to ensure success. Collaboration: Strong ability to build trust and foster teamwork across departments, encouraging diverse perspectives and innovative solutions to drive shared success. Technical Proficiency: Deep product knowledge and understanding of customer use cases, enabling creative problem solving and the delivery of customised solutions that go beyond conventional approaches. Adaptability: Able to maintain consistent performance under uncertainty and pressure, using out of the box thinking to pivot when necessary and sustain high standards. Effective Communication: Skilled in adapting communication styles to positively influence stakeholders, employing creative strategies to facilitate agreement among diverse interests and perspectives. Candidates should be prepared to travel to customer sites approximately 20% of the time. We look for the following SMART values in everyone we hire at Smart Communications: S Peak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers. M Make a Difference - We focus on the things that matter and prioritise the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines. A Gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way. R Results Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity. T Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together! What's the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and a Cycle2Work scheme, as well as 25 days' holiday allowance. Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role is remote. So, if we interest you, please let us know by applying for this position and tell us all about yourself. Please note: we only consider applicants with current legal right to work in the countries in which our positions are based . click apply for full job details

Athos Commerce enables ecommerce and digital marketing teams greater control over how their products are found, merchandised, and sold-on-site and across all digital marketing channels. Our tools span AI-powered search, personalized recommendations, smart merchandising, optimized product data syndication, and marketplace/social commerce performance. We help brands grow with sharper visibility, higher conversion, and less friction. Backed PSG Equity and supported by a global team across North America, Europe, and APAC, we are building practical, powerful tools for the next era of commerce. Athos Commerce unites shopper intent and product visibility across every touchpoint. Who You Are A senior customer success manager, with a least 1 years experience in a senior level role, leading growth and expansion plans for enterprise customers. You have a strong understanding of customer success best practices when it comes to managing churn risk and account renewals. You are experienced at creating and implementing testing and optimisation roadmaps, which generate significant improvements towards important KPIs. You take full ownership of client relationships, ensuring strong, proactive communication with your accounts. You take initiative and actively encourage others across the business to provide the best service possible to our customers. You thrive in a fast-paced environment, enjoy problem solving, and have a positive attitude. What You'll Do Working on our product data feed management solution, we are seeking highly organised and technically savvy Senior Customer Success Managers who are driven to deliver results, demonstrate value, and drive customer retention. As a key member of the Customer Success team, you will be responsible for nurturing relationships with assigned accounts and ensuring customers realise the value of our solution as quickly as possible. Your role will involve identifying opportunities for value-added services to contribute to the company's revenue growth through renewals and revenue expansion. On a day-to-day basis, you will create and execute detailed customer-focused strategic account plans using project management platforms. You will provide training, mentoring, and ongoing support to customers, enabling them to fully leverage our platform to drive feature adoption and increased profitability. Join our team and become part of a dynamic, collaborative, and forward-thinking organisation that is revolutionising the e-commerce industry. How You Will Succeed 1. Establish strong relationships with customers: Proactively engage with customers to understand their goals, challenges, and expectations. Serve as the primary point of contact for customers, providing guidance, support, and timely responses to inquiries. Regularly conduct business reviews to assess customer satisfaction, prove ROI, and identify opportunities for improvement. 2. Drive customer success and retention: Develop and implement customer success strategies and initiatives to ensure successful adoption and usage of our SaaS products. Monitor customer metrics and key performance indicators (KPIs) to track usage, satisfaction, and retention rates. Identify potential risks or issues that may impact customer success and take proactive measures to mitigate them. . Collaborate with internal teams: Work closely with sales, marketing, and product teams to align customer success efforts with company goals and objectives. Provide customer feedback and insights to internal stakeholders to drive product enhancements and improvements. Collaborate with the implementation and support teams to ensure a smooth onboarding experience and timely issue resolution. Act as an advocate for customers, ensuring their voices are heard and their needs are addressed. Handle customer escalations or complaints with empathy and professionalism, working towards a swift and satisfactory resolution. Provide training, resources, and best practices to customers to maximize their usage and adoption of our SaaS products. 5. Analyse customer data and provide insights: Utilise data analytics and reporting tools to analyse customer usage patterns and behaviour. Identify upsell and cross-sell opportunities based on customer needs and usage patterns. Prepare reports and presentations to showcase customer success metrics and share insights with internal and external stakeholders. What We're Looking For Min 1 year experience in a Senior CS Manager role, preferably within digital marketing. Proven experience in customer success or account management roles with a SaaS business. Strong understanding of SaaS products and business models. Excellent communication and relationship-building skills. Ability to analyse data, identify trends, and make data-driven decisions. Demonstrable problem-solving and resolution abilities. Strong organisational skills and ability to manage multiple customer accounts simultaneously. Technical proficiency and ability to quickly learn new software and technologies. Self-motivated, proactive, and results-oriented mindset. Ability to work effectively both independently and as part of a team. Ability to manage multiple accounts simultaneously and to be able to cope under pressure. Experience creating testing and optimisation plans to target marketing KPIs, or similar CRO experience, is preferred. Benefits and Company Perks Competitive salary and bonus scheme The chance to work with innovative and progressive technology. 25 days' holiday per year, increasing by one day for each additional year of service, to a maximum of 28 days. Company pension scheme. Vitality Healthcare/Half Price Gym membership/Free Coffee and more . Cycle to work program. Flexible working between home and office. Athos Commerce is an equal-opportunity employer and proud to foster a workplace free from discrimination and harassment. We strongly believe that diverse backgrounds, experiences, and perspectives are essential in cultivating an inclusive culture and building an innovative, successful organization. All qualified applicants are considered for employment, without regard to age, race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status. If you require accommodation during the application process, please don't hesitate to contact us.

ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine best-in-class experiences with personalization and content, to capture and act on connected insights at scale. ON24 provides industry leading companies, including 3 of the 5 largest global technology companies, 3 of the 5 top global asset management firms, 3 of the 5 largest global healthcare companies and 3 of the 5 largest global industrial companies, with a valuable source of first party data to drive sales and marketing innovation, improve efficiency and increase business results. Headquartered in San Francisco, ON24 has a wide global footprint with offices in key regions, including London, Singapore and Sydney. For more information, please visit . Role Overview Customer Success Managers (CSMs) are responsible for the relationship between ON24 and elite clients. This role coordinates setup, implementation, training and maintenance on various ON24 products and partner platforms. It requires an organized individual comfortable interfacing with clients, handling multiple projects, and facilitating cross functional projects involving sales, engineering, finance, and external client teams. Primary Responsibilities Act as a trusted advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value. Conduct frequent reviews with accounts to determine customer satisfaction, risk, and drive KPIs. Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success. Act as the client point of contact to ensure successful execution of all client engagements. Consistently meet project timelines and exceed client expectations. Onboard new customers to hit key milestones in partnership with cross functional teams to facilitate account set up, implementation, training, and ongoing account review and modification. Assist with the renewal process for annual account renewal. Collaborate closely with product management, R&D, marketing and sales to improve operational processes and act as the voice of the customer to drive better customer results. Ensure customers have ongoing guidance and access to supporting tools hosted by ON24, including client training portal, knowledge center, and platform support ticketing system (chat, email and phone). Essential Experience At least 3 years of work experience in Customer Success Management or Account Management. Experience in consultative or solution based selling, with the ability to identify and understand customer needs. A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. Essential Skills The ability to work effectively with all levels of the organization to complete assigned projects within the specified timeline. Professional experience with Microsoft Outlook, Word, Excel, PowerPoint, and Salesforce. Excellent organizational, planning, and communication skills. Integrity, creativity, intellectual curiosity, high standards, persistence, and achievement-oriented. Proven ability to collaborate and build strong relationships with customers, especially at the executive level. What We Currently Offer An evolving tech business that moves at a fast pace, offering the best aspects of a 'start up' mentality day to day, but as part of an established and diverse multinational with a proven product. The opportunity to take ownership - given autonomy to cultivate success in your role as part of a clear strategy and structure. An entrepreneurial environment - encouraging open dialogue for new ideas, ways of working, and innovations. A hybrid working model to be together as a group in our modern Kings Cross office (complete with coffee machine, snacks, drinks fridge, standing desks, etc). A place to learn - heavy on personal and professional development that allows you to both soak up knowledge from some of the best in the industry, and own your own career. Competitive compensation package including equity and comprehensive benefits. Reimbursements currently covering helpful extras such as reasonable home office equipment expenses, mobile phone use, and weekly lunches provided at the office. 25 days holiday as standard - plus bank holidays - and additional floating and 'wellness days' to be used as you like. Office wide events planned, organised and expertly delivered by our amazing in house 'Culture Club', to make sure that even in a hybrid workplace we're not forgetting the importance of socialising! EEOC Statement ON24 is proud to be an equal employment opportunity workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Customers are the lifeblood of Qumulo. We are seeking strategic, customer-focused, and results-driven Senior Customer Success Managers (CSMs) to drive the success of our enterprise customers and OEM/Channel partners. You will own the full customer lifecycle-from onboarding and deployment to adoption, retention, and expansion-ensuring customers achieve measurable outcomes while building long-term, trusted relationships. About the Company: Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere - at the edge, in the core data center and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish. At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation. Responsibilities Customer Lifecycle Management: Own a portfolio of enterprise and strategic customers, driving onboarding, adoption, retention, and renewals. Onboarding & Deployment: Drive seamless onboarding processes and coordinate with OEM/Channel partners, account teams, and customers to ensure successful deployments and expansions. Value Realization: Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo products. Strategic Engagement: Conduct quarterly business reviews (QBRs/EBRs) and develop tailored success plans aligned with customer goals. Collaboration: Partner cross-functionally with Sales, Product, Operations, and Engineering to resolve escalations, influence roadmap, and optimize customer/partner experience. Partner Success: Enable and support OEM and Channel partners, driving joint success initiatives and partner-led growth. Feedback & Advocacy: Provide actionable insights and product feedback; communicate product updates and improvements to customers. Mentorship: Support and mentor junior CSMs, sharing best practices and driving process improvements. Qualifications Must reside in UK or Ireland 8+ years in Customer Success, Account Management, or Partner Success in a B2B SaaS environment Proven experience managing enterprise accounts and OEM/Channel partners Strong understanding of SaaS metrics: NRR, churn, adoption, MRR, and ability to leverage data for actionable insights Excellent communication, presentation, and relationship-building skills Experience with CS/CRM tools (e.g., Planhat) Strong project management and organizational skills; able to manage multiple priorities Experience managing up to 75 accounts Fluent in 1 or more languages : Italian, Turkish, French, or Spanish Individual pay depends on various factors, such as role level, relevant experience and skills, and location. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time. Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information. Qumulo is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks. For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made, where required. For more information on our Applicant and Employee Privacy Notice please click on the link below:

Overview Our Customer Success team plays a crucial role in ensuring customers get the most value possible out of TechWolf's platform. We are looking for a skilled Customer Success professional to join as one of the founding members of this team. The team acts as trusted advisors and internal advocates of our customers, representing their voice towards internal teams. What you'll do Customer Success Managers run targeted engagements to help customers derive maximum value from their skills data, leading to project success, retention, and renewal. You will thrive in this role if you are a natural relationship- and business builder, with a keen sense of detail and passion for driving toward actual business impact. Trusted advisor: You'll be the trusted advisor for some of our accounts. You'll be their main point of contact and ensure you understand the problems they are trying to solve, the outcomes they want to achieve with TechWolf and will help them drive and communicate the value internally. Skill Based Organisation Architect: Help customers define and follow a path to becoming a skill-based organisation using our product, and help them create value with skill data. You'll be a key contributor in their transformation to a skills-based way of working. Cross-functional collaboration: Collaborate with sales, product and the solutions team to support the customer in identifying their needs and guide them towards value. Customer Advocacy: Foster long-term relationships and become the voice of the customer within TechWolf. This includes gathering customer feedback, advocating for customer needs internally, and proactively addressing any issues or concerns. CS Pioneer: Be among the first members of the Customer Success team and help define how we approach customer success at TechWolf and track, monitor and improve customer health. Who you are Either you spent at least 5 years in a Customer Success Manager role with a background in B2B or B2C SaaS, and experience working with large enterprise customers, Or you spent at least 5 years in a consulting role within the HR and/or skills space. You have experience driving adoption and identifying/remediating risk with the goal to drive renewal, cross sell and upsell. You have experience collaborating with enterprise customers to build and execute customer success plans. You're consultative, with the ability to uncover customer pain-points and apply internal resources to provide solutions. You have strong interpersonal skills, with the ability to positively influence internal and external stakeholders and to build and maintain strong customer relationships. You're flexible and nimble with the ability to embrace and leverage change. You're curious with a positive mindset and a passion to learn, innovate, and improve. You're based in Belgium or London and eager to work from the local office. You're eager to travel to customers frequently (1-2 days a week, on average). If based in Belgium: you're fluent in Dutch. What's in it for you? Fair & competitive salaries - we benchmark our salaries yearly and pay above the market median in every role and location. Equity - everyone is an owner at TechWolf and can share in our success! Hybrid working and flexible hours - make your work schedule work for you Health insurance & retirement savings Work from abroad 3 weeks each year Learning and development opportunities Walking culture - who doesn't love brainstorming or connecting with colleagues while taking a walk around the office? Fun teambuildings, social & sports activities TechWolf is on a mission to make work better and fairer for millions of people by powering the shift from jobs to skills as a framework to model talent. Our enterprise software uses AI to provide the skill data needed to power that transformation. We provide a unique opportunity to work with an all-star team and cutting-edge product, in a purpose-driven company that aims to empower people to flourish at work. TechWolf is growing fast and you'll join a high-performing international team with a unicorn dream. Are you ready to build a rocket ship with us? Follow us to keep up with our latest updates on: LinkedIn Instagram

BR, BE / Verenigd Koninkrijk - Remote (within locations) Giftify is a global leader in customizable gift card solutions, partnering with over 400 shopping centers worldwide to improve client engagement, loyalty, and sales. Our mission is to provide seamless integration with payment systems and create outstanding customer experiences. Role overview: As a Customer Success Manager (CSM) - UK, you will be the primary point of contact for our clients in the region, ensuring they maximize the value of Giftify's solutions. You will build strong relationships, drive client satisfaction, and identify opportunities for account growth. Reporting to the Head of Client Success, you will play a key role in ensuring long-term client success and retention. Key Responsibilities Client Relationship Management: Act as the main point of contact for clients in UK, ensuring high satisfaction and strong engagement. Customer Adoption & Value Realization: Work proactively to ensure that clients fully understand and gain value from our product. Focus on onboarding, training, and ongoing support to boost product adoption and satisfaction Revenue Growth & Sales Focus: Managing the financial aspects of the client relationship: boosting cards sales and identify upsell opportunities for Giftify's products and services. Client Advocacy: Capture client feedback and collaborate with product, legal, finance, and implementation teams to enhance the customer experience. Performance Monitoring: Regularly review client performance, provide insights, and suggest improvements. Process Optimization: Support the development of best practices and contribute to process improvements in customer success. Regular Communication: Organize client meetings, performance reviews, and on-site visits to strengthen relationships. Collaboration: Work closely with Business Development to identify expansion opportunities and support renewal discussions. Travel: Meet clients in person and represent Giftify at industry events in UK and Europe. Qualifications At least 3 years of experience in account management, customer success, or a similar role, ideally in Tech, Payments, or a similar sector. Strong ability to understand client needs, solve problems, and drive long-term value. Excellent time management and ability to handle multiple accounts. Strong communication English (professional level), and preferably another European language. Proficiency with CRM tools (e.g., HubSpot) and data-driven client insights. Ability to negotiate and handle complex client interactions diplomatically. Experience working with cross-functional teams to support customer success. Willingness to travel within UK and across Europe as needed. Why Join Us? Work in a dynamic and international environment with over 25 nationalities. Play a key role in shaping the customer success function in a growing fintech company. Enjoy competitive salary and benefits, plus opportunities for career growth. Be part of a team that values strong client relationships and long-term success. If you're passionate about customer success and thrive in a fast-paced, client-facing role, we'd love to hear from you!

Senior Customer Success Manager - Reseller (Bilingual - English/German) London, UK Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere - across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale, Yext turns a brand's digital presence into a competitive advantage, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work ! What You'll Do Manage a portfolio of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction Be a trusted Partner: Build and maintain strong relationships with Yext customers, serving as their primary point of contact for all post-sales activities. Work with Yext Support, Product Management, Services, and GTM teams to share customer feedback and act as an internal advocate for our customers Be an expert on the Yext platform and products Drive Adoption and Optimization: Partner with customers to develop and execute strategic success plans, aligning Yext solutions with their business objectives and goals. Conduct regular reviews, provide progress updates related to reactive issues and proactive customer initiatives, and demonstrate the value of Yext products and services Recommend improvements to customers' usage of the Yext platform. Deliver Industry Insights and Yext Product Expertise: Stay up to date with industry trends and best practices and share insights and recommendations with customers Share product roadmap with customers, provide guidance on how new Yext features and offerings align with customer's business objectives and help with achieving KPIs Advise on how new Yext offerings fit into customer environments and enhance their results. Lead workshops to help customers leverage the full value of Yext solutions. Identify Opportunities for Growth: Analyzing customer data to identify upsell & cross sell opportunities Collaborate with Sales and Solution Engineering to pursue growth opportunities Renewals & Risk Management: Demonstrate keen situational awareness, adept at deciphering subtle cues and anticipating potential risks ahead of time, taking preemptive measures to mitigate them effectively. Above and beyond attitude to restore and maintain positive sentiment. Collaborate with Sales on renewals strategy and plans, leveraging customer analytics and metrics to maintain outlined retention goals Provide accurate renewals forecast Technical Guidance: Experience or knowledge around common platform integrations and how they are commonly configured, troubleshot, and optimized. Leverage an understanding of our Resellers' environments and use cases to influence their ability to realize the value of their existing solutions, provide guidance on new use cases, and help to influence Yext's capabilities roadmap with the product teams. What You Have BA/BS degree in Sales, Business, Marketing, or Computer Science preferred A minimum of 5+ years of experience in a customer-facing role (for example, in BDR, Customer Service/Support, Sales, or CSM) with a proven track record of managing enterprise-level customers and/or alliance/reseller partner. Knowledge of digital marketing technologies - social media marketing platforms, digital experience platforms, reputation management, customer experience platforms, marketing performance management Know Familiarity with different listings networks such as Google, Apple, and Facebook and experience with marketing strategy for multi-location businesses Work experience in organic search/ local SEO within digital media preferred Strong ability to develop insights from performance data and present a value story to key stakeholders Experience with subscription GTM approaches for customer success management and renewals Proven ability to manage a book of business with high gross retention & predictability Customer-centric mindset - put the customer's needs first, actively seek feedback, and continuously strive to improve the customer's experience with the product or service. Strategic thinker with strong analytical and problem-solving skills, the ability to anticipate customer needs, and the ability to develop tailored solutions to meet them. Solid project management skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment. Familiarity with Challenger Sales Methodology is a huge plus. Strong negotiation, influencing, and closing skills Adaptability and flexibility mindset Outstanding interpersonal and communication skills, with the ability to engage and influence customers and partners at all levels Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers. It is Yext's policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

Sr. Customer Success Manager - (CIS & CEE Region, Russian speaking) London, UK Amplitude is the leading Amplitude is the leading digital analytics platform, helping over 4,300 customers-including Atlassian, Burger King, NBCUniversal, Square, and Under Armour-build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked across multiple categories by G2, Amplitude is the best in class solution for product, data, and marketing teams. Learn more at . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion-one focused on psychological safety, empathy, and human connection-that will allow employees of all backgrounds to thrive. The Customer Success team is responsible for building relationships with and driving long term value realization for Amplitude's customers. Our Enterprise team works with accounts across EMEA. We drive adoption through structured programs as well as ad hoc engagement to provide product expertise and standard methodologies. The team partners cross functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high quality experience through their lifecycle as an Amplitude customer. You enjoy working in a fast paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem solving, and communication skills along with a passion for working with customers. As a Sr Customer Success Manager covering the CIS / CEE region, you will: Partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions Use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude Provide expertise to help customers derive valuable insights from our highly technical product Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives Innovate when it comes to managing a portfolio of Enterprise accounts () and share ideas for driving efficiencies and develop best practices that will scale as the business grows Champion the needs of the market and serve as internal advocate for customers Effectively prioritize in order to deliver on key business objectives across your portfolio You'll be a great addition to the team if you have: Previous Gainsight experience is a huge plus as well as past experience within data, analytics, martech Experience with account and territory planning Strong organizational, time management and prioritization skills Proven ability to learn and explain a technical product or concept Curiosity and motivation to learn our product so that you can effectively position the solution and its value Problem solving mentality and positive attitude towards the change that comes with working at a rapidly growing company At a minimum, you need to have: Previous experience in a customer success/technical account management/relationship type role while managing customers Fluency in English and Russian is essential. Experience working on Enterprise accounts Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions. As set forth in Amplitude's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Serve as the primary strategic contact for assigned customers - build deep relationships with revenue leaders, revenue operations, and sales power users. Translate executive-level objectives into concrete Glyphic workflows and success plans that deliver measurable business outcomes. Drive adoption and value realization: create and execute prescriptive onboarding and rollout plans that accelerate time-to-value and user engagement. Monitor account health using product usage and performance data; surface risks early and run remediation and success plays to protect customers and ARR (Annual Recurring Revenue). Lead the end-to-end renewal process, partnering cross-functionally with Sales and Legal to ensure a smooth renewal, maximize retention, and capture expansion opportunities. Own quarterly and annual metrics tied to retention and expansion - and contribute directly to team revenue targets. Generate customer advocacy: identify reference customers, develop case studies, collect testimonial quotes, and feed customer feedback into product and roadmap discussions. Act as a voice of the customer internally - influence Product and Engineering priorities with clear, customer-backed requests and use cases. Your profile 2+ years of relevant Customer Success, Account Management, or Customer Operations experience, preferably in B2B SaaS or enterprise software. Demonstrated experience driving renewals and expansion in mid-market or enterprise accounts. Comfortable using data and product/usage analytics to craft a persuasive ROI narrative and make recommendations that move customers toward measurable outcomes. Proven ability to build and run detailed onboarding, change management, and adoption plans that reduce time-to-value and increase customer satisfaction. Strong written and verbal communication skills; able to present clearly to executives and operational teams. Highly organized, resourceful, and able to manage multiple complex projects with little oversight. A bias for action: you thrive in fast-paced, ambiguous environments and take ownership of outcomes end-to-end. Comfortable giving and receiving feedback and working closely across Sales, Product, and Engineering to deliver for customers. Why us? Customer obsession and a relentless focus on measurable impact. Team players who raise the bar and help scale processes and best practices. Creative problem-solvers who can turn imperfect information into clear plans and results. Market-competitive total compensation package with equity (stock options). Medical, dental, and vision insurance. Flexible, unlimited vacation policy. Collaborative, inclusive culture that values growth, learning, and excellence. Glyphic is an AI-powered conversation intelligence platform that transforms how sales teams work. We're on a mission to free sales professionals from tedious tasks and unlock the hidden insights in every conversation, empowering teams to build stronger relationships and close more deals. Backed by leading venture capital investors, we're building the future of sales intelligence.

About The Role Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power over 1'000'000 critical business decisions every day. Taktile is based in Berlin, London and New York City. Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services. Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all. Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere Our backers include Y Combinator, Index Ventures, and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath. We're backed by some of the world's leading investors and show great traction with scale-ups and large enterprises across the financial services and insurance industry. We are looking to build on this success by growing our sales team, professionalizing our go-to-market, and acquiring more customers. That's where you come in. As a Senior Solutions Engineer, you are core to our mission of transforming our customer's decisioning infrastructure - helping them optimize and automate complex, critical business decisions using state-of-the-art technology, including the latest advances in AI You will work in partnership with Taktile's Sales Team and are making sure our customers get value from Taktile throughout their entire lifecycle. You are a trusted advisor to our customers and help them achieve their strategic goals and realize value by using Taktile in their decisioning tech stack. If you are passionate about cutting-edge technology, stay up to date on the latest AI developments, and have a few years of hands on experience with Python, APIs, and modern AI models in customer-facing environments - all while thriving in a an awesome team that empowers you to grow, then we think you'll love this job! About You You know how to build strong customer relationships with stakeholders across different levels of seniority and including both technical stakeholders in an organization (e.g. Principal Engineers, Data Scientists) as well as business stakeholders (e.g. Risk Managers, Credit Analysts). You have intermediate-level Python skills and are comfortable writing, testing, and debugging code in customer-facing or production adjacent environments. You are curious and customer centric. You enjoy learning about our customers' and prospects' businesses and helping them solve challenges. You are able to plan and manage project scope, expectations and timelines. You will need to manage multiple projects across customers that will be at different parts of their journey with Taktile. You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business. You are collaborative and work well with your peers in Marketing, Sales, Product, Engineering and the Customer Success team. You are creative and proactive - you're always looking for ways to stand out with customers and prospects. You have excellent written and spoken English. What You'll Do You discover and translate customer's strategic priorities and problem statements into high impact use cases leveraging Taktile during the sales process and throughout the entire customer value journey including adoption, expansion and renewal. You lead the design and execution of proof of value projects that combine customer data, ML/AI models, and Taktile's platform to demonstrate strategic ROI. You build technical prototypes and demos leveraging the Taktile platform that simulate production grade integrations and workflows. You collaborate with partners and customers to design and build solutions in Taktile's Decisioning Platform. You lead proof of value projects and can communicate the value opportunity of a full implementation and the corresponding strategic roadmap to senior stakeholders up to C level executives. You onboard and work with various of our customers' teams (domain experts, product, engineering, data science) to help them solve real world problems. You understand people and technology, and are proficient and diligent in writing and testing Python code, and committed to providing an excellent experience and fast time to value to Taktile's customers. You work with product management to translate your knowledge of customer problems into product insights to shape Taktile's product roadmap. You create re usable collateral, best practices & tools to help scale your knowledge and expertise across the solution engineering function. You lead the discovery for new use cases and implement them on the platform to assess product solution fit. You provide feedback to our product team and share results of your discovery with go to market functions. Ideal, But Not Required Live for Customer Value: You have at least 3-5 years of experience working within Enterprise/"high touch" Solution Engineering, as a technical Customer Success Manager/Engineer in a B2B SaaS company or as (Technical) Senior Consultant. Technical expertise: You have a general understanding of REST APIs (design, integration, authentication) You have experience building, tuning, or deploying ML models (e.g., scikit learn, XGBoost, PyTorch, TensorFlow) in production settings Experience with AI use cases in financial services (e.g. fraud detection, credit scoring, underwriting) is a strong plus. You are comfortable explaining how a model works to both a technical stakeholder such as a CTO and domain experts such as Credit Risk Managers You have acquired domain expertise in the financial services industry (banking, insurance, capital markets, payments, etc.). Our Offer Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here Make an impact and meaningfully shape an early stage company Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe. Receive a top of market equity and cash compensation package Get access to a self development budget you can use to e.g. attend conferences, buy books or take classes. Use the equipment of your choice including meaningful home office set up. Our Stance We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears About Us Taktile helps financial institutions make smarter, safer decisions with the power of AI. Our software gives teams the tools to automate complex decisions - like who to onboard, how to underwrite, or when to flag suspicious activity - with full visibility and control. By combining AI with a rich ecosystem of financial data, Taktile enables companies to adapt their decision making in real time as markets, customer behavior, and risks evolve. Our mission is to build the world's leading platform for automated decision making in financial services - setting the standard for how AI is applied responsibly and effectively in this industry. We were founded by machine learning and data science experts with deep experience in financial services. Today, our team works across Berlin, London, and New York, bringing together engineers, entrepreneurs, and researchers from companies like Google, Amazon, and Meta, as well as fast growing startups and enterprise leaders. Backed by top investors including Y Combinator, Index Ventures, Balderton Capital, and Tiger Global, along with the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath - we're building a world class organization across all functions and levels to power the next generation of AI driven decision making in financial services.

Senior Account Manager - Banking & Strategic Clients The Money Movement Solutions team (MMS) at Visa works on designing, managing, and growing products and solutions for moving money using Visa's networks e.g. Visa Direct, Currency Cloud and B2B Connect. These products and services are typically aimed at commercial entities, including banks, fintechs, remitters, marketplaces, and other organizations. These capabilities support collections, multi-currency accounts, disbursements of P2P and B2B funds. MMS spans across different dimensions of money movement including cross-border transactions, disbursements, money transfers, and more. What we expect of you, day to day. Role Overall: Support the MMS business to be the growth engine for Visa, by driving business growth at 35%+ p.a. over the next 3-5+ years Contribute to building a new business line for Visa from commercial perspective by entering money movement space where Visa has not previously played (e.g., Transaction banking, Cash management, Remittance infrastructure, Asset management, etc), and diversify Visa's business from the core consumer payments into global cross-border consumer and business payment flows and multi-currency solutions Contribute to development of Strategy and Commercial plans for MMS EU Revenue: Driving revenue and partnerships growth across a portfolio of MMS clients in cluster, throughout the entire customer life cycle Fully accountable for the net revenue target attainment, retention of existing clients and volumes Impact: Execute on signed deals to bring revenue in a timely manner in line with the business plan Execute on contracted activities with client, eg marketing plans, business development Optimise customer performance by working with enabling functions, incl Marketing, CS, Data analytics, VCA, Ecosystem Readiness, Product, etc. Mine for adoption opportunities within existing contractual agreements & commitments (e.g, new routes, winning additional wallet share, new use-case, etc) Set customers up positively for contract renewals and upsells Growth: Drive continuous growth of the managed clients, beyond existing contract, Identifying opportunities for X-selling, Up- selling new MMS products and driving their adoption, as well identifying other business opportunities for VISA Inc. (issuing, etc) to expand the partnerships Client Engagement: Build long-term relationships with customers, key stakeholders and partners to ensure we have the necessary understanding of the client's business and strategy and work across internal Visa and Visa Direct stakeholders to support and/or accelerate deliverables Develop Account plans and monthly/quarterly reviews, provide comprehensive, insightful review of client's program performance identifying opportunities to drive growth, lead regular review and opportunity solving sessions with the cross functional teams and help problem solve when client programs are stalled, or transaction volume has plateaued, management reporting Turn our customers into Advocates (pilots, case studies, webinars, podcasts, referrals) This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Background of client/partnerships management, sales, and or business development preferably at a global or multi-market level, including disciplined and structured client management to achieve revenue growth, proven track record for successfully selling multi-million contracts Prior experience in cross-border business payments development is preferred Work experience across multiple European markets is preferred Second language is a plus Competencies Customer-minded: strong focus on client satisfaction Self-starter with a bias toward action and getting things done, operating with an owner mindset Excellent problem-solver with a strong focus on delivering for clients. Thriving on working through and solving complex problems, overcoming setbacks, quickly learn and adapt to new situations and creatively finding winning solutions for clients Data driven and highly analytical, able to run analysis of Visa systems and derive commercial insights to grow clients, and build business development strategies Strong business acumen, highly skilled in commercial and legal deal structures, and business case building Ability to lead, execute, manage and oversee multiple time-sensitive opportunities at once Excellent listener and communicator (both verbal and written), and executive presence, must be able to interface with client executives at a C-level Rapport builder: excellent at connecting with other people and making others feel at ease around him/her Highly collaborative, pro-active and able to perform in a cross functional, cross markets, cross cultural environment Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Remote, UK Reporting To: Tim Banks Compensation: £40,000 - £45,000 / year Description We are looking for a proactive, customer-centric Customer Success Manager, who will be the primary contact for a portfolio of our existing customers during their post-sales journey. The successful candidate will be responsible for maximising value realisation for customers in their portfolio, along with customer retention and growth. Aptem is a rapidly growing remote-first start-up, so expect a dynamic and fluid environment, with all of the opportunities and challenges this entails. The CSM role will suit a proactive person who thrives on using their initiative and is comfortable with ambiguity. The right candidate will be outcome-focused and adept at managing their own time and priorities to work with impact. We are a remote-first company, and this role can either be a remote role based within the UK, or hybrid based in our London office. Main responsibilities Primary post-sales contact and relationship owner for a portfolio of customers Accountable for achieving customer outcomes and customer advocacy Key role for ensuring customer retention and long-term relationship Ensure customers see value in new products and services, leading upsell activities Establish and maintain regular customer engagement Build and maintain relationships across customer organisations with a mix of operational and strategic stakeholders Drive product engagement and adoption, identifying and addressing any barriers to adoption within customer organisations, their clients, or their learners Facilitate training for customers throughout their journey, ensuring that new and existing users remain up to date on product functionality and are capable of maximising the value they receive from Aptem Work cross-functionally across the business to ensure all areas are working in support of our customers' desired outcomes Desired skills and technical knowledge Please note that we know the perfect candidate does not exist. Candidates are encouraged to apply even if they do not meet all the stated criteria. Prior experience in the apprenticeship delivery space, preferably in one or more of the following areas: learner facing/internal verification/funding/quality/operations Experience working as a Customer Success Manager or Account Manager in a high-touch model, or extensive history in a customer facing role Prior experience of working in a renewals or upsell business A good understanding of technology, with the ability to learn and adapt quickly to new technologies and products Prior experience working within a regulated or complex environment, such as Financial Services, Human Resources, or Government/Public sector Experience working directly with customers and stakeholders at a variety of levels, up to and including C-Level Customer Success accreditation Excellent written and verbal communication skills, comfortable presenting and capable of influencing internal and external stakeholders An active listener, capable of getting to the root of a customer problem Excellent problem solving skills Willingness and ability to learn quickly Highly organised; able to manage own workload and time, and work independently Benefits 27 days holiday allowance plus bank holidays, with an additional day off on your birthday! Option to take up to 2 days of paid volunteering leave every year. Half a day off at the end of the working week during June, July and August. Option to purchase up to 5 days of additional leave. Company pension scheme. Life insurance. Private health insurance with Aviva. Discounted gym membership. Electric vehicle scheme. Retail and other discounts. Employee Assistance Programme. Learning and development budget. Regular paid social events throughout the year.

# Customer Success ManagerLondon(Hybrid)Delivery and OperationsShield is a global startup, with offices in TLV, NYC, LDN, and LIS.We're rapidly growing and looking for another important piece of the puzzle.As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding them to achieve measurable business outcomes and maximize the value of the Shield platform. You will help customers translate compliance goals into real results - driving risk reduction, operational efficiency, and regulatory confidence.Your role includes sharing relevant product updates and best practices, capturing customer insights to inform Product and R&D, and ensuring every interaction strengthens trust and impact.This position is based in London and reports to the Director Delivery of Customer Success.Let's get down to business:What you'll do:In this key role, you will be the strategic owner of customer health and a trusted advisor to Shield's enterprise customers, ensuring they realize measurable value and long-term success with the platform. Champion the Customer Voice - Represent customer needs across Product, R&D, and Operations to maximize value and influence roadmap priorities. Own Customer Health - Monitor and communicate health metrics, proactively addressing risks to satisfaction, adoption, and renewal. Drive Renewals & Expansions - Lead the end-to-end process for straightforward renewals and identify expansion opportunities, partnering with Sales on complex deals to secure growth. Support & Escalation Visibility - Track and clearly reflect the status of critical support issues and escalations, ensuring customers and internal teams remain aligned on progress and resolution. Executive Engagement - Build trusted advisor relationships with decision makers, champions, and economic buyers, guiding them on best practices to manage risk and achieve compliance goals. Value Delivery - Lead Quarterly Business Reviews and customer training sessions focused on outcomes, renewal readiness, and expansion opportunities. Strategic Planning - Collaborate with internal teams and customer stakeholders to create a Mutual Success Plan with clear objectives, success metrics, and next steps. Product Expertise - Maintain a strong understanding of Shield's product and roadmap to guide customers on leveraging the most relevant features for their evolving requirements. Experience and skills: 5+ years of customer advocacy and engagement experience in an Enterprise SaaS customer success team working with Fortune 100 companies and their executives Owning a book of business of 4-6 Strategic customer accounts Increase customer satisfaction, adoption, and retention applying to a technical product A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment Experience with the finance industry / Managed customers from the finance industry - AdvantageOh hey, you made it all the way here!So, in case you were wondering, Shield is how compliance teams in financial services can finally read between the lines to see what their employee communications are really saying. We are a post-Series B startup with some of the largest financial organizations in the world as investors and customers.Our platform analyzes digital interactions to fight financial crimes and mitigate a toxic workplace environment.Shielders listen more intently. Pay closer attention to the details. Make the extra effort. Care. It's what we do at Shield every day. And not just for our customers, but for everyone we work with. It's all about creating a world where people understand and trust each other.Shield is set to do good in the world, we help protect market integrity and people's financial assets.