About the Role One of my local governement clients is seeking a dedicated and experienced Accommodation Solutions Officer to join their Housing Needs and Transformation Service within the Temporary Accommodation and Solutions Team . This is an excellent opportunity for an individual with strong housing and homelessness experience to contribute to improving the lives of residents and ensuring the effective use of temporary and permanent accommodation across the borough. Key Responsibilities As an Accommodation Solutions Officer, you will: Provide housing options advice to households in temporary accommodation, promoting move-on to suitable long-term housing such as private rented, intermediate rent, or social housing. Support the Temporary Accommodation and Solutions Team in securing efficient, effective placements for single persons and families. Carry out suitability assessments for accommodation offers in line with statutory and policy requirements. Liaise with the Procurement and Contract Management Team to identify suitable properties and ensure effective placements. Work closely with residents, landlords, and partner agencies to resolve tenancy and support issues. Undertake suitability reviews and enforcement actions in cases of tenancy breaches, abandonment, or subletting. Visit households in temporary accommodation to provide advice, monitor occupancy, and encourage engagement with housing and support services. Support policy development, performance monitoring, and reporting within the housing service. Handle complaints, enquiries, and correspondence from residents, elected members, and external bodies in line with council procedures. About You To succeed in this role, you will need: Proven experience in housing options, homelessness prevention, or temporary accommodation management, ideally within a local authority or social housing provide r . A strong working knowledge of housing legislation, including the Housing Act 1996 and the Homelessness Reduction Act 2017 . Excellent communication and negotiation skills, with the ability to manage sensitive situations effectively. Strong organisational and case management skills with attention to detail. The ability to build effective relationships with residents, landlords, and partner agencies. Proficiency in using housing management systems and Microsoft Office applications. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Dec 10, 2025
Contractor
About the Role One of my local governement clients is seeking a dedicated and experienced Accommodation Solutions Officer to join their Housing Needs and Transformation Service within the Temporary Accommodation and Solutions Team . This is an excellent opportunity for an individual with strong housing and homelessness experience to contribute to improving the lives of residents and ensuring the effective use of temporary and permanent accommodation across the borough. Key Responsibilities As an Accommodation Solutions Officer, you will: Provide housing options advice to households in temporary accommodation, promoting move-on to suitable long-term housing such as private rented, intermediate rent, or social housing. Support the Temporary Accommodation and Solutions Team in securing efficient, effective placements for single persons and families. Carry out suitability assessments for accommodation offers in line with statutory and policy requirements. Liaise with the Procurement and Contract Management Team to identify suitable properties and ensure effective placements. Work closely with residents, landlords, and partner agencies to resolve tenancy and support issues. Undertake suitability reviews and enforcement actions in cases of tenancy breaches, abandonment, or subletting. Visit households in temporary accommodation to provide advice, monitor occupancy, and encourage engagement with housing and support services. Support policy development, performance monitoring, and reporting within the housing service. Handle complaints, enquiries, and correspondence from residents, elected members, and external bodies in line with council procedures. About You To succeed in this role, you will need: Proven experience in housing options, homelessness prevention, or temporary accommodation management, ideally within a local authority or social housing provide r . A strong working knowledge of housing legislation, including the Housing Act 1996 and the Homelessness Reduction Act 2017 . Excellent communication and negotiation skills, with the ability to manage sensitive situations effectively. Strong organisational and case management skills with attention to detail. The ability to build effective relationships with residents, landlords, and partner agencies. Proficiency in using housing management systems and Microsoft Office applications. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Cheltenham Borough Council
Cheltenham, Gloucestershire
Cheltenham Borough Council is looking for a motivated and people-focused Resident Engagement Officer to join our Housing Services Community Team. Location: Hesters Way Community Resource Centre, Cassin Dr, Cheltenham GL51 7SU - with an opportunity to work at other Council locations as required Job Type: Part Time, Permanent Working Hours: 22 click apply for full job details
Dec 10, 2025
Full time
Cheltenham Borough Council is looking for a motivated and people-focused Resident Engagement Officer to join our Housing Services Community Team. Location: Hesters Way Community Resource Centre, Cassin Dr, Cheltenham GL51 7SU - with an opportunity to work at other Council locations as required Job Type: Part Time, Permanent Working Hours: 22 click apply for full job details
JOB: CAREHOME CHEF CAREHOME CHEF CAREHOME CHEF CAREHOME CHEF Key Responsibilities Meal Preparation and Service: Plan, prepare, and cook high-quality hot and cold meals and beverages daily, ensuring they are well-presented and served on time. Menu Development: Create varied, balanced, and seasonal menus in consultation with residents and management, incorporating resident preferences and feedback to enhance their dining experience. Specialized Dietary Needs: Cater to a wide range of dietary requirements, including specific allergies, cultural choices (e.g., Kosher, Halal, vegetarian, vegan), diabetes management, and texture-modified diets (e.g., pureed or minced meals as per the IDDSI framework) for residents with swallowing difficulties (dysphagia). Health and Safety Compliance: Maintain high standards of kitchen hygiene and food safety in line with EHO (Environmental Health Officer) regulations, including managing the HACCP (Hazard Analysis & Critical Control Points) and COSHH (Control of Substances Hazardous to Health) documentation. Stock and Budget Management: Monitor and control food costs, order supplies from nominated suppliers, manage inventory, and minimise waste effectively. Kitchen Management: Ensure all kitchen equipment is in good working order and safely used, and report any faults immediately. Team Collaboration and Supervision: Work closely with care staff to understand residents' current needs and health changes, and supervise and train junior kitchen staff. Resident Engagement: Interact with residents in a friendly and professional manner to gather feedback and ensure their dining preferences are met, occasionally supporting special events or cooking activities. Essential Skills and Qualifications Qualifications: A relevant catering qualification (e.g., City & Guilds Level 1 & 2, NVQ Level 3 in Catering or equivalent) and a minimum of a Level 2 Food Hygiene Certificate are essential. Experience: Previous experience cooking for older people or in a care/healthcare setting is often required or highly desirable. Skills: Strong communication skills, empathy, time management, the ability to work independently or as part of a team, and attention to detail are crucial. Compliance: Knowledge of safeguarding adults policies and a valid Enhanced DBS (Disclosure and Barring Service) check are mandatory for working with vulnerable people.
Dec 10, 2025
Full time
JOB: CAREHOME CHEF CAREHOME CHEF CAREHOME CHEF CAREHOME CHEF Key Responsibilities Meal Preparation and Service: Plan, prepare, and cook high-quality hot and cold meals and beverages daily, ensuring they are well-presented and served on time. Menu Development: Create varied, balanced, and seasonal menus in consultation with residents and management, incorporating resident preferences and feedback to enhance their dining experience. Specialized Dietary Needs: Cater to a wide range of dietary requirements, including specific allergies, cultural choices (e.g., Kosher, Halal, vegetarian, vegan), diabetes management, and texture-modified diets (e.g., pureed or minced meals as per the IDDSI framework) for residents with swallowing difficulties (dysphagia). Health and Safety Compliance: Maintain high standards of kitchen hygiene and food safety in line with EHO (Environmental Health Officer) regulations, including managing the HACCP (Hazard Analysis & Critical Control Points) and COSHH (Control of Substances Hazardous to Health) documentation. Stock and Budget Management: Monitor and control food costs, order supplies from nominated suppliers, manage inventory, and minimise waste effectively. Kitchen Management: Ensure all kitchen equipment is in good working order and safely used, and report any faults immediately. Team Collaboration and Supervision: Work closely with care staff to understand residents' current needs and health changes, and supervise and train junior kitchen staff. Resident Engagement: Interact with residents in a friendly and professional manner to gather feedback and ensure their dining preferences are met, occasionally supporting special events or cooking activities. Essential Skills and Qualifications Qualifications: A relevant catering qualification (e.g., City & Guilds Level 1 & 2, NVQ Level 3 in Catering or equivalent) and a minimum of a Level 2 Food Hygiene Certificate are essential. Experience: Previous experience cooking for older people or in a care/healthcare setting is often required or highly desirable. Skills: Strong communication skills, empathy, time management, the ability to work independently or as part of a team, and attention to detail are crucial. Compliance: Knowledge of safeguarding adults policies and a valid Enhanced DBS (Disclosure and Barring Service) check are mandatory for working with vulnerable people.
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Community Outreach Officer to play a pivotal role in our Connect to Work Service in Merton . Sounds great, what will I be doing? The Community Outreach Officer is a key member of the Connect to Work team in Merton, responsible for borough-based engagement, visibility, and collaboration. This is a community facing role that requires regular travel across the Merton borough, and occasionally wider South London, to establish new partnerships, meet partners, attend events, and support service integration. The postholder will build strong and trusted relationships with local stakeholders, referral partners, and community organisations to identify eligible residents and connect them to the programme. Working closely with partners across South London, including subcontractors and Local Authorities, the officer ensures that Twining-Hestia's Connect to Work offer is fully integrated with existing pathways and support services, helping create a cohesive, person-centred, and impactful employability What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for You have proven experience working to multiple contractual targets and performance measures within fast-paced employment or programme environments, effectively managing competing priorities. You understand the importance of service integration within employability programmes and its impact on wider resident outcomes. You bring strong stakeholder management skills, confident in presenting to and engaging a range of partners. You are an excellent verbal and written communicator, able to tailor your message to inform, motivate, and inspire diverse audiences. Highly organised, you can manage busy workloads under pressure while maintaining contractual compliance and GDPR standards. You possess strong digital skills, with accurate data handling and proficient use of Microsoft Office and online communication tools. You are also willing to travel across the borough and wider South London area when required. When will I be working? You will be working Monday to Friday 09:00 to 17:00 Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Dec 10, 2025
Full time
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Community Outreach Officer to play a pivotal role in our Connect to Work Service in Merton . Sounds great, what will I be doing? The Community Outreach Officer is a key member of the Connect to Work team in Merton, responsible for borough-based engagement, visibility, and collaboration. This is a community facing role that requires regular travel across the Merton borough, and occasionally wider South London, to establish new partnerships, meet partners, attend events, and support service integration. The postholder will build strong and trusted relationships with local stakeholders, referral partners, and community organisations to identify eligible residents and connect them to the programme. Working closely with partners across South London, including subcontractors and Local Authorities, the officer ensures that Twining-Hestia's Connect to Work offer is fully integrated with existing pathways and support services, helping create a cohesive, person-centred, and impactful employability What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for You have proven experience working to multiple contractual targets and performance measures within fast-paced employment or programme environments, effectively managing competing priorities. You understand the importance of service integration within employability programmes and its impact on wider resident outcomes. You bring strong stakeholder management skills, confident in presenting to and engaging a range of partners. You are an excellent verbal and written communicator, able to tailor your message to inform, motivate, and inspire diverse audiences. Highly organised, you can manage busy workloads under pressure while maintaining contractual compliance and GDPR standards. You possess strong digital skills, with accurate data handling and proficient use of Microsoft Office and online communication tools. You are also willing to travel across the borough and wider South London area when required. When will I be working? You will be working Monday to Friday 09:00 to 17:00 Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Etchingham Parish Council: Executive Officer & Responsible Financial Officer Closing Date: 12pm on 21st December 2025 Hours: 22 hours per week Rate of Pay: Salary scale SCP 29-32: £39,862 - £42,839 (FTE, pro rata for part time) Generous annual leave and access to a generous Pension Scheme Location: The Parish Office, Community Halls, Parsonage Croft, Etchingham TN19 7BY Etchingham Parish Council is seeking an Executive Officer (Clerk & Responsible Financial Officer) to lead our work at the heart of local democracy. This is a rare opportunity to combine professional expertise with community impact - guiding councillors, shaping policy, managing resources, and ensuring residents feel connected to their Council. You will be the Council's principal adviser, helping turn ideas into action and helping deliver projects that make a visible difference. From steering the Neighbourhood Plan to representing Etchingham in district and county forums, you'll ensure our parish's voice is heard and our ambitions are realised. What this means for the Executive Officer Strategic influence: Lead the preparation of annual work plans, advising councillors with clear analysis to prioritise objectives, shape consultation responses and ensure Etchingham's voice influences district and county decisions. Neighbourhood Plan delivery: Lead alignment of parish priorities with district objectives to secure funding and support. Community projects: Turning policy into action through initiatives that enhance facilities, protect the environment, and strengthen local identity. Future proofing: Advising councillors on how national and regional changes in planning and governance may affect the parish. You will be trusted to keep the Council compliant with statutory duties, while also helping it innovate and adapt to future changes in local government. What you'll bring Professional expertise with a collaborative, community focus. Confidence to advise elected members and resilience to manage priorities. Strong organisational and financial skills, clear communication to drive engagement with residents and partners. Strategic leadership and adaptability, with an eye on future developments. Local government experience is helpful but not essential. Training support will be provided for CiLCA. Why this role matters Etchingham Parish Council is ambitious for its community. As Executive Officer, you'll be central to delivering that ambition - ensuring resources are managed wisely, projects succeed, and residents feel proud of their Council. This role is about more than compliance: it's about enabling vision, strengthening partnerships, and preparing the parish for future opportunities. Bring your skills, energy, and leadership - and help us build a legacy of transparency, resilience, and community pride. How to apply Click "apply" to receive a candidate pack and application form, or email . Please note CVs alone will not be accepted. Completed application forms must be returned to CHRGS by 12pm on Sunday, 21st December 2025.
Dec 10, 2025
Full time
Etchingham Parish Council: Executive Officer & Responsible Financial Officer Closing Date: 12pm on 21st December 2025 Hours: 22 hours per week Rate of Pay: Salary scale SCP 29-32: £39,862 - £42,839 (FTE, pro rata for part time) Generous annual leave and access to a generous Pension Scheme Location: The Parish Office, Community Halls, Parsonage Croft, Etchingham TN19 7BY Etchingham Parish Council is seeking an Executive Officer (Clerk & Responsible Financial Officer) to lead our work at the heart of local democracy. This is a rare opportunity to combine professional expertise with community impact - guiding councillors, shaping policy, managing resources, and ensuring residents feel connected to their Council. You will be the Council's principal adviser, helping turn ideas into action and helping deliver projects that make a visible difference. From steering the Neighbourhood Plan to representing Etchingham in district and county forums, you'll ensure our parish's voice is heard and our ambitions are realised. What this means for the Executive Officer Strategic influence: Lead the preparation of annual work plans, advising councillors with clear analysis to prioritise objectives, shape consultation responses and ensure Etchingham's voice influences district and county decisions. Neighbourhood Plan delivery: Lead alignment of parish priorities with district objectives to secure funding and support. Community projects: Turning policy into action through initiatives that enhance facilities, protect the environment, and strengthen local identity. Future proofing: Advising councillors on how national and regional changes in planning and governance may affect the parish. You will be trusted to keep the Council compliant with statutory duties, while also helping it innovate and adapt to future changes in local government. What you'll bring Professional expertise with a collaborative, community focus. Confidence to advise elected members and resilience to manage priorities. Strong organisational and financial skills, clear communication to drive engagement with residents and partners. Strategic leadership and adaptability, with an eye on future developments. Local government experience is helpful but not essential. Training support will be provided for CiLCA. Why this role matters Etchingham Parish Council is ambitious for its community. As Executive Officer, you'll be central to delivering that ambition - ensuring resources are managed wisely, projects succeed, and residents feel proud of their Council. This role is about more than compliance: it's about enabling vision, strengthening partnerships, and preparing the parish for future opportunities. Bring your skills, energy, and leadership - and help us build a legacy of transparency, resilience, and community pride. How to apply Click "apply" to receive a candidate pack and application form, or email . Please note CVs alone will not be accepted. Completed application forms must be returned to CHRGS by 12pm on Sunday, 21st December 2025.
Executive Director of The Royal Astronomical Society: Closed to new applicants Are you an inspiring leader with a passion for science and proven management expertise? As Executive Director of the Royal Astronomical Society, you will support its vision to work in partnership with its members and the wider community to promote, encourage and share the study of astronomy and geophysics and to inspire the next generation of scientists. Established in 1820 and incorporated by Royal Charter, the Royal Astronomical Society (RAS) is the leading UK body representing the interests of astronomers, space scientists and geophysicists. With around 4000 Fellows the Society promotes and disseminates the study of astronomy, space science, geophysics and closely related branches of science, aiming to advance understanding of the universe. It organises scientific meetings, publishes world leading research journals, awards, grants and prizes, and offers a programme of outreach and public engagement activities. With an annual income typically of c.£5.5m, it also regularly contributes to the formulation of the UK government's science policy and provides the media with expert commentary. THE POSITION Work with the President, Council (Board of Trustees) and 25 members of staff to drive the Society forward and ensure that it fulfils its charitable objectives Enable the President, other elected officers and Council to fulfil their duties and responsibilities for the proper governance of the charity. Ensure the Society's strategies and plans are implemented and developed, especially the Society's strategy . Lead on continuing the modernisation of the Society and on ensuring that the working culture in the Society is open, transparent and forward-thinking. THE CANDIDATE Knowledge and Experience A track record in successfully managing a similar-sized operation. Experience of working with a Board of Trustees in a voluntary public or private organisation and the ability to develop a positive, robust relationship with the Board. Demonstrable experience of building and leading effective teams and being able to empower and motivate staff. An open, visible and collaborative style of leadership with developed interpersonal skills. REWARDS The role enjoys a salary in the range of £95,000 to £110,000 per annum, a generous pension and other entitlements LOCATION Burlington House, Piccadilly, London W1J 0BQ An up-to-date CV outlining your employment history, academic and professional qualifications and contact details. A brief supporting statement demonstrating how you meet the essential criteria outlined in the Candidate Profile and outlining why you are interested in the role Full Name Attach CV (Max 10Mb - Allowed file types doc, docx, pdf)
Dec 10, 2025
Full time
Executive Director of The Royal Astronomical Society: Closed to new applicants Are you an inspiring leader with a passion for science and proven management expertise? As Executive Director of the Royal Astronomical Society, you will support its vision to work in partnership with its members and the wider community to promote, encourage and share the study of astronomy and geophysics and to inspire the next generation of scientists. Established in 1820 and incorporated by Royal Charter, the Royal Astronomical Society (RAS) is the leading UK body representing the interests of astronomers, space scientists and geophysicists. With around 4000 Fellows the Society promotes and disseminates the study of astronomy, space science, geophysics and closely related branches of science, aiming to advance understanding of the universe. It organises scientific meetings, publishes world leading research journals, awards, grants and prizes, and offers a programme of outreach and public engagement activities. With an annual income typically of c.£5.5m, it also regularly contributes to the formulation of the UK government's science policy and provides the media with expert commentary. THE POSITION Work with the President, Council (Board of Trustees) and 25 members of staff to drive the Society forward and ensure that it fulfils its charitable objectives Enable the President, other elected officers and Council to fulfil their duties and responsibilities for the proper governance of the charity. Ensure the Society's strategies and plans are implemented and developed, especially the Society's strategy . Lead on continuing the modernisation of the Society and on ensuring that the working culture in the Society is open, transparent and forward-thinking. THE CANDIDATE Knowledge and Experience A track record in successfully managing a similar-sized operation. Experience of working with a Board of Trustees in a voluntary public or private organisation and the ability to develop a positive, robust relationship with the Board. Demonstrable experience of building and leading effective teams and being able to empower and motivate staff. An open, visible and collaborative style of leadership with developed interpersonal skills. REWARDS The role enjoys a salary in the range of £95,000 to £110,000 per annum, a generous pension and other entitlements LOCATION Burlington House, Piccadilly, London W1J 0BQ An up-to-date CV outlining your employment history, academic and professional qualifications and contact details. A brief supporting statement demonstrating how you meet the essential criteria outlined in the Candidate Profile and outlining why you are interested in the role Full Name Attach CV (Max 10Mb - Allowed file types doc, docx, pdf)
Go back Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Chief People Officer The closing date is 15 December 2025 Wrightington, Wigan & Leigh Teaching Hospitals NHS Foundation Trust (WWL) is seeking an exceptional, values led Chief People Officer (CPO) to join our Board and Executive Team at a crucial moment in our organisation's evolution. This is an outstanding opportunity for a strategic, system minded people leader to shape the future of a major acute and community teaching trust serving more than 329,000 residents across the Wigan Borough. A pivotal moment for our organisation WWL is delivering a £4.8m transformation programme - the only one of its kind in Greater Manchester - in partnership with our local authority and ICB, reshaping urgent and emergency care, improving patient flow and accelerating our acute to community shift. Alongside this, our three year financial recovery plan is progressing successfully, supported by a refreshed Executive Team and a new Chair passionate about integrated care. With two new divisions, Start Well and Live Well, we have reshaped our operating model to meet the borough's health needs across the life course and deliver care closer to home. We are an organisation defined by our culture: low turnover, high engagement, a strong ethos of continuous improvement, and deep partnership with our local system. As an anchor institution - with 70% of colleagues living in or near the borough - WWL plays a vital role in improving population wellbeing, tackling inequality, and supporting the local workforce pipeline. Main duties of the job About you: We are seeking an accomplished senior People & OD leader with experience gained in a complex environment, ideally within the NHS or wider public sector. You will bring: A track record of developing and delivering impactful People & OD strategies Significant experience of organisational development, workforce transformation and culture change Deep expertise in equality, diversity and inclusion with demonstrable commitment to anti racism Strong partnership skills, including working with multi agency stakeholders and Trade Unions Visible, compassionate leadership and the ability to inspire followership The confidence, credibility and strategic insight to influence at Board level A personal style that reflects our values - compassionate, collaborative, authentic and ambitious About us Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'. WWL is committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs. At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society. Job responsibilities About the role: As CPO, you will be a strategic equal at the Board table, responsible for the design, implementation and evaluation of our People & Culture Strategy, aligned with the NHS People Plan, NHS People Promise and long term workforce ambitions. You will lead the full portfolio of workforce, organisational development, culture, leadership, digital people services, education, recruitment, wellbeing and Equality, Diversity & Inclusion (EDI) including leading our journey to become a fully anti racist organisation. You will provide visible, inclusive and compassionate executive leadership, strengthening people management capability across the Trust and driving service improvement, modernisation and high performance. You will also play a key system leadership role through the Greater Manchester HR Directors Network, the Healthier Wigan Partnership and wider locality programmes. Will be required to travel to all Trust sites. Key priorities include: Leading and embedding our People & Culture Strategy Overseeing workforce planning, modernisation and future workforce design Driving the acute to community shift and redesigning workforce models to meet growing demand Strengthening leadership capability, succession planning and talent development Improving colleague experience, wellbeing, psychological safety and engagement Leading EDI strategy and reporting, with explicit responsibility for anti racism Ensuring robust employee relations, partnership working and Trade Union collaboration Supporting organisational transformation through high impact OD and cultural change programmes Delivering People Services excellence with grip, control and service improvement focus A full Job Description and Person Specification is available in the attached candidate pack. Applications are via CV and Cover Letter. Please email: using the subject line: WWL CPO Application For an informal and confidential conversation, please contact: Jonathan Phillips A recruitment microsite with further information can be found at Key dates Closing date: Midnight, Monday 15 December 2025 First stage assessment: Week commencing 15 December 2025 Final interviews: Week commencing 12 January 2026 Person Specification Qualifications MA in HR Management / associated subject (or equivalent experience) MCIPD Recognised Leadership Development Evidence of continuing professional and leadership development FCIPD Experience Senior People & OD leadership experience in a highly complex organisation Evidence of successful development, implementation and delivery of People & OD strategy Evidence of effective partnership working with multi agency stakeholders & trade unions Record of successful delivery against HR / OD improvement targets Leadership of equality and diversity function (or significant elements of them) Previous HR Director / CPO experience in an Acute and/or Community Trust Knowledge Detailed knowledge and understanding of NHS People Plan, NHS People Promise, Transforming People Services and local workforce imperatives Expert understanding of principles of inclusion and diversity (with strong commitment to delivery) Detailed knowledge of regulatory frameworks (i.e. CQC, GMC, NMC, HCPC, MHPS, etc) Understanding of the GM IC System and the associated workforce priorities Skills and Abilities Highly visible and inclusive leadership style - able to quickly build credibility and followship Passionate about people, partnership and inclusion, including demonstrable commitment to anti racism, with ability to inspire others Demonstrates that people are at the heart of everything they do Ability to lead strategic and tactical transformational programmes, deploying proven quality and service improvement methodology Ability to build effective relationship and allyships with stakeholders and regulators Able to demonstrate strong personal values of integrity and compassion Proven ability to convert vision into reality, with outcomes embedded long term Demonstrate ability to build, lead, develop and motivate effective team(s) Quality & Service Improvement abilities Proven influencing and negotiation skills, particularly across organisational boundaries and at regional/national levels Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Depending on experience Competitive salary aligned with experience
Dec 10, 2025
Full time
Go back Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Chief People Officer The closing date is 15 December 2025 Wrightington, Wigan & Leigh Teaching Hospitals NHS Foundation Trust (WWL) is seeking an exceptional, values led Chief People Officer (CPO) to join our Board and Executive Team at a crucial moment in our organisation's evolution. This is an outstanding opportunity for a strategic, system minded people leader to shape the future of a major acute and community teaching trust serving more than 329,000 residents across the Wigan Borough. A pivotal moment for our organisation WWL is delivering a £4.8m transformation programme - the only one of its kind in Greater Manchester - in partnership with our local authority and ICB, reshaping urgent and emergency care, improving patient flow and accelerating our acute to community shift. Alongside this, our three year financial recovery plan is progressing successfully, supported by a refreshed Executive Team and a new Chair passionate about integrated care. With two new divisions, Start Well and Live Well, we have reshaped our operating model to meet the borough's health needs across the life course and deliver care closer to home. We are an organisation defined by our culture: low turnover, high engagement, a strong ethos of continuous improvement, and deep partnership with our local system. As an anchor institution - with 70% of colleagues living in or near the borough - WWL plays a vital role in improving population wellbeing, tackling inequality, and supporting the local workforce pipeline. Main duties of the job About you: We are seeking an accomplished senior People & OD leader with experience gained in a complex environment, ideally within the NHS or wider public sector. You will bring: A track record of developing and delivering impactful People & OD strategies Significant experience of organisational development, workforce transformation and culture change Deep expertise in equality, diversity and inclusion with demonstrable commitment to anti racism Strong partnership skills, including working with multi agency stakeholders and Trade Unions Visible, compassionate leadership and the ability to inspire followership The confidence, credibility and strategic insight to influence at Board level A personal style that reflects our values - compassionate, collaborative, authentic and ambitious About us Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'. WWL is committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs. At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society. Job responsibilities About the role: As CPO, you will be a strategic equal at the Board table, responsible for the design, implementation and evaluation of our People & Culture Strategy, aligned with the NHS People Plan, NHS People Promise and long term workforce ambitions. You will lead the full portfolio of workforce, organisational development, culture, leadership, digital people services, education, recruitment, wellbeing and Equality, Diversity & Inclusion (EDI) including leading our journey to become a fully anti racist organisation. You will provide visible, inclusive and compassionate executive leadership, strengthening people management capability across the Trust and driving service improvement, modernisation and high performance. You will also play a key system leadership role through the Greater Manchester HR Directors Network, the Healthier Wigan Partnership and wider locality programmes. Will be required to travel to all Trust sites. Key priorities include: Leading and embedding our People & Culture Strategy Overseeing workforce planning, modernisation and future workforce design Driving the acute to community shift and redesigning workforce models to meet growing demand Strengthening leadership capability, succession planning and talent development Improving colleague experience, wellbeing, psychological safety and engagement Leading EDI strategy and reporting, with explicit responsibility for anti racism Ensuring robust employee relations, partnership working and Trade Union collaboration Supporting organisational transformation through high impact OD and cultural change programmes Delivering People Services excellence with grip, control and service improvement focus A full Job Description and Person Specification is available in the attached candidate pack. Applications are via CV and Cover Letter. Please email: using the subject line: WWL CPO Application For an informal and confidential conversation, please contact: Jonathan Phillips A recruitment microsite with further information can be found at Key dates Closing date: Midnight, Monday 15 December 2025 First stage assessment: Week commencing 15 December 2025 Final interviews: Week commencing 12 January 2026 Person Specification Qualifications MA in HR Management / associated subject (or equivalent experience) MCIPD Recognised Leadership Development Evidence of continuing professional and leadership development FCIPD Experience Senior People & OD leadership experience in a highly complex organisation Evidence of successful development, implementation and delivery of People & OD strategy Evidence of effective partnership working with multi agency stakeholders & trade unions Record of successful delivery against HR / OD improvement targets Leadership of equality and diversity function (or significant elements of them) Previous HR Director / CPO experience in an Acute and/or Community Trust Knowledge Detailed knowledge and understanding of NHS People Plan, NHS People Promise, Transforming People Services and local workforce imperatives Expert understanding of principles of inclusion and diversity (with strong commitment to delivery) Detailed knowledge of regulatory frameworks (i.e. CQC, GMC, NMC, HCPC, MHPS, etc) Understanding of the GM IC System and the associated workforce priorities Skills and Abilities Highly visible and inclusive leadership style - able to quickly build credibility and followship Passionate about people, partnership and inclusion, including demonstrable commitment to anti racism, with ability to inspire others Demonstrates that people are at the heart of everything they do Ability to lead strategic and tactical transformational programmes, deploying proven quality and service improvement methodology Ability to build effective relationship and allyships with stakeholders and regulators Able to demonstrate strong personal values of integrity and compassion Proven ability to convert vision into reality, with outcomes embedded long term Demonstrate ability to build, lead, develop and motivate effective team(s) Quality & Service Improvement abilities Proven influencing and negotiation skills, particularly across organisational boundaries and at regional/national levels Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Depending on experience Competitive salary aligned with experience
Job Title: Neighbourhood Officer Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region. Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist
Dec 10, 2025
Full time
Job Title: Neighbourhood Officer Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region. Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist
Tenancy Engagement & Enforcement Officer Job Ref: Bournemouth and Poole Pay Rate: £18.85 per hour PAYE Hours per week: 37 Monday - Friday, normal working hours This opening assignment is for 2 months On-site Free car parking Full clean driving license and use of own car is essential Northmead House, BH17 7RP Summary of what the candidate must have to apply Strong housing management background with proven tenancy enforcement experience. Ability to manage complex caseloads and work independently within set guidelines. Confident using legal processes, producing witness statements and attending court when required. Skilled communicator, able to build rapport, persuade and influence tenants. Good IT ability, including Word, Excel, Outlook and systems relevant to the role. Experience liaising with partner agencies and resolving contentious issues. Diploma/Degree in a relevant field or equivalent experience. The role: To lead on complex tenancy breaches, housing fraud investigations and enforcement actions, ensuring compliance with tenancy terms and legislation. The role includes securing access for property compliance work, addressing misuse of communal areas and progressing enforcement cases through to legal action where appropriate. Key accountabilities Lead and allocate complex cases, supporting colleagues and coaching where needed. Respond to escalated serious tenancy breaches and apply enforcement procedures. Present clear and focused case information and recommendations. Maintain thorough records and gather evidence for possible legal proceedings. Prepare witness statements and attend court when required. Support access for compliance checks affecting health and safety. Assist Neighbourhood teams where communal misuse impacts residents. Use judgement to take formal action including warnings and legal notices. Build constructive relationships with tenants, improving understanding and cooperation. Identify improvements to processes and challenge barriers to joint working. Make evidence based decisions and elevate complex issues appropriately. Manage own workload against shifting priorities and deadlines. Requirements/key criteria Diploma/Degree in a relevant subject or equivalent practical experience. Strong knowledge of tenancy enforcement processes, legal requirements and risks of non-compliance. Confident managing complex caseloads and working on own initiative. Effective communication skills, verbal and written. Ability to influence and defuse confrontational situations professionally. Flexible and customer focused approach with high levels of tact and diplomacy. Commitment to safeguarding and safe working practices. Basic DBS. Must be able to travel as required and hold a valid UK driving licence with own vehicle. How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis-early submission is recommended.
Dec 10, 2025
Full time
Tenancy Engagement & Enforcement Officer Job Ref: Bournemouth and Poole Pay Rate: £18.85 per hour PAYE Hours per week: 37 Monday - Friday, normal working hours This opening assignment is for 2 months On-site Free car parking Full clean driving license and use of own car is essential Northmead House, BH17 7RP Summary of what the candidate must have to apply Strong housing management background with proven tenancy enforcement experience. Ability to manage complex caseloads and work independently within set guidelines. Confident using legal processes, producing witness statements and attending court when required. Skilled communicator, able to build rapport, persuade and influence tenants. Good IT ability, including Word, Excel, Outlook and systems relevant to the role. Experience liaising with partner agencies and resolving contentious issues. Diploma/Degree in a relevant field or equivalent experience. The role: To lead on complex tenancy breaches, housing fraud investigations and enforcement actions, ensuring compliance with tenancy terms and legislation. The role includes securing access for property compliance work, addressing misuse of communal areas and progressing enforcement cases through to legal action where appropriate. Key accountabilities Lead and allocate complex cases, supporting colleagues and coaching where needed. Respond to escalated serious tenancy breaches and apply enforcement procedures. Present clear and focused case information and recommendations. Maintain thorough records and gather evidence for possible legal proceedings. Prepare witness statements and attend court when required. Support access for compliance checks affecting health and safety. Assist Neighbourhood teams where communal misuse impacts residents. Use judgement to take formal action including warnings and legal notices. Build constructive relationships with tenants, improving understanding and cooperation. Identify improvements to processes and challenge barriers to joint working. Make evidence based decisions and elevate complex issues appropriately. Manage own workload against shifting priorities and deadlines. Requirements/key criteria Diploma/Degree in a relevant subject or equivalent practical experience. Strong knowledge of tenancy enforcement processes, legal requirements and risks of non-compliance. Confident managing complex caseloads and working on own initiative. Effective communication skills, verbal and written. Ability to influence and defuse confrontational situations professionally. Flexible and customer focused approach with high levels of tact and diplomacy. Commitment to safeguarding and safe working practices. Basic DBS. Must be able to travel as required and hold a valid UK driving licence with own vehicle. How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis-early submission is recommended.
Pertemps Network Group are delighted to be assisting a housing provider for a Resident Engagement Manager who will lead, coordinate, and deliver key change and project management initiatives across Housing Services to strengthen resident engagement and ensure full readiness for regulatory inspection. Working closely with the Head of Resident Involvement & Participation, the role will embed a modern, effective, and inclusive resident involvement structure ensuring residents have a strong voice and that their feedback directly shapes service improvements. Department: Housing Responsible for: Engagement Officer x3 Pay: (Apply online only) per/day (Umbrella) Key Responsibilities Project & Change Management Lead the delivery of the Resident Engagement Reset project across Housing Services, supporting new and innovative ways of working. Oversee change management activities, including reviewing and reshaping resident involvement structures and introducing informal engagement methods. Ensure all projects are delivered to agreed scope, timelines, and governance standards. Regulatory Readiness Support preparation for regulatory inspection by compiling and analysing evidence against the Social Housing Act Consumer Standards (especially Transparency, Influence & Accountability). Ensure compliance levels are understood, documented, and continuously improved. Service & Organisational Improvement Embed changes across services, helping staff adapt confidently to new practices. Develop creative and workable solutions to complex housing challenges, improving efficiency and resident outcomes. Benchmark engagement performance (including TSMs) with other social landlords and develop proposals for enhanced approaches. Engagement, Inclusion & Communication Lead effective communication and engagement activities with internal teams, residents, and external stakeholders. Manage delivery of groups and forums forming the resident involvement structure, ensuring consistent governance and high-quality resident participation. Promote inclusive engagement and ensure views of residents with protected characteristics are represented. Build strong relationships with residents, encouraging co-production and co-design practices. Operational Delivery Manage preparation and responses to major consultation exercises, including statutory consultations under s105 and s20. Lead on the completion of Equality Impact Assessments (EqIAs). Prepare written responses to councillor enquiries, complaints, and resident concerns within agreed timeframes. Produce regular progress reports against the Resident Involvement Strategy action plan. Leadership & Compliance Manage and support a team of three Engagement Officers. Deputise for the Head of Resident Involvement & Participation as required. Ensure full compliance with GDPR and confidentiality policies. Work flexibly across community settings, office locations, and from home, with occasional evening/weekend meetings. About You Strong background in project management, change management, or transformation within housing or public sector environments. Deep understanding of resident engagement best practice and regulatory expectations in social housing. Excellent communication, stakeholder management, and relationship-building skills. Experience leading teams and driving cultural and operational change. Ability to analyse data, produce reports, and present findings confidently. Committed to equality, inclusion, and empowering resident voices. At Pertemps, we are committed to supporting talented professionals who are passionate about delivering meaningful change within Housing Services. If you are driven by resident-focused outcomes, experienced in leading engagement initiatives, and confident managing complex projects that improve service delivery, we would love to hear from you. This is an excellent opportunity to join a forward-thinking organisation through a trusted recruitment partner who will support you throughout every stage of the application process. Apply now to be considered for the Resident Engagement Manager position and take the next step in your housing career.
Dec 10, 2025
Seasonal
Pertemps Network Group are delighted to be assisting a housing provider for a Resident Engagement Manager who will lead, coordinate, and deliver key change and project management initiatives across Housing Services to strengthen resident engagement and ensure full readiness for regulatory inspection. Working closely with the Head of Resident Involvement & Participation, the role will embed a modern, effective, and inclusive resident involvement structure ensuring residents have a strong voice and that their feedback directly shapes service improvements. Department: Housing Responsible for: Engagement Officer x3 Pay: (Apply online only) per/day (Umbrella) Key Responsibilities Project & Change Management Lead the delivery of the Resident Engagement Reset project across Housing Services, supporting new and innovative ways of working. Oversee change management activities, including reviewing and reshaping resident involvement structures and introducing informal engagement methods. Ensure all projects are delivered to agreed scope, timelines, and governance standards. Regulatory Readiness Support preparation for regulatory inspection by compiling and analysing evidence against the Social Housing Act Consumer Standards (especially Transparency, Influence & Accountability). Ensure compliance levels are understood, documented, and continuously improved. Service & Organisational Improvement Embed changes across services, helping staff adapt confidently to new practices. Develop creative and workable solutions to complex housing challenges, improving efficiency and resident outcomes. Benchmark engagement performance (including TSMs) with other social landlords and develop proposals for enhanced approaches. Engagement, Inclusion & Communication Lead effective communication and engagement activities with internal teams, residents, and external stakeholders. Manage delivery of groups and forums forming the resident involvement structure, ensuring consistent governance and high-quality resident participation. Promote inclusive engagement and ensure views of residents with protected characteristics are represented. Build strong relationships with residents, encouraging co-production and co-design practices. Operational Delivery Manage preparation and responses to major consultation exercises, including statutory consultations under s105 and s20. Lead on the completion of Equality Impact Assessments (EqIAs). Prepare written responses to councillor enquiries, complaints, and resident concerns within agreed timeframes. Produce regular progress reports against the Resident Involvement Strategy action plan. Leadership & Compliance Manage and support a team of three Engagement Officers. Deputise for the Head of Resident Involvement & Participation as required. Ensure full compliance with GDPR and confidentiality policies. Work flexibly across community settings, office locations, and from home, with occasional evening/weekend meetings. About You Strong background in project management, change management, or transformation within housing or public sector environments. Deep understanding of resident engagement best practice and regulatory expectations in social housing. Excellent communication, stakeholder management, and relationship-building skills. Experience leading teams and driving cultural and operational change. Ability to analyse data, produce reports, and present findings confidently. Committed to equality, inclusion, and empowering resident voices. At Pertemps, we are committed to supporting talented professionals who are passionate about delivering meaningful change within Housing Services. If you are driven by resident-focused outcomes, experienced in leading engagement initiatives, and confident managing complex projects that improve service delivery, we would love to hear from you. This is an excellent opportunity to join a forward-thinking organisation through a trusted recruitment partner who will support you throughout every stage of the application process. Apply now to be considered for the Resident Engagement Manager position and take the next step in your housing career.
Business Support Officer Location: Hanslope Park, Milton Keynes (Hybrid - 3 days in office) Hours: Full-time, 37 hours per week Pay Rate: 14.68 per hour Contract: Temporary until March 2026 (possible extension) Security Clearance Required: Successful candidates must undergo security vetting (approx. 8-10 weeks) About the Role Brook Street are recruiting on behalf of our government client for a Business Support Officer to join the Strategy, Performance & Governance team. This is a varied and fast-paced position, providing essential business support across a wide range of activities. You'll play a key role in driving compliance, supporting legislation and customer engagement, and facilitating the purchase of goods and services. You'll work with multiple stakeholders across the organisation, balancing priorities and adapting quickly to new challenges. This is an excellent opportunity to develop new skills, broaden your experience, and make a real impact in a supportive team environment. Key Responsibilities Maintain the contractor database and manage contract extensions and terminations. Process contractor timesheets, maintain receipting spreadsheets, and liaise with Accounts Payable to ensure timely payments. Administer mobile communications assets, maintaining accurate records and coordinating orders and returns. Support compliance activity across the business, acting as a central point of contact for queries and reminders. Manage information assets in line with FCDO Services policies and data protection legislation. Raise requisitions and manage purchases in line with the Purchase2Pay process. Act as a Government Procurement Card holder and reconcile transactions. Serve as a liaison point for recruitment and purchasing queries, supporting collaboration across teams. Manage recruitment, procurement, and financial data in compliance with audit and retention requirements. Support Business Continuity and Health & Safety activities for the team. Provide secretarial and administrative support to meetings and boards. Compile management information and contribute to continual service improvement initiatives. Review shared mailboxes, allocate correspondence, and ensure smooth workflow. About You We're looking for a resilient, organised, and proactive individual with strong attention to detail. You'll be confident working at pace, managing multiple priorities, and building effective working relationships across teams. Previous experience in business support, administration, or a similar role within a government or corporate environment would be advantageous. Security Clearance: Must be a British Citizen (or hold dual nationality) Must have been resident in the UK for at least 2 of the last 5 years Will be required to undergo SC clearance (if not already held) Interested? Apply now to join a respected government organisation and play an integral role in supporting key business functions. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Dec 09, 2025
Seasonal
Business Support Officer Location: Hanslope Park, Milton Keynes (Hybrid - 3 days in office) Hours: Full-time, 37 hours per week Pay Rate: 14.68 per hour Contract: Temporary until March 2026 (possible extension) Security Clearance Required: Successful candidates must undergo security vetting (approx. 8-10 weeks) About the Role Brook Street are recruiting on behalf of our government client for a Business Support Officer to join the Strategy, Performance & Governance team. This is a varied and fast-paced position, providing essential business support across a wide range of activities. You'll play a key role in driving compliance, supporting legislation and customer engagement, and facilitating the purchase of goods and services. You'll work with multiple stakeholders across the organisation, balancing priorities and adapting quickly to new challenges. This is an excellent opportunity to develop new skills, broaden your experience, and make a real impact in a supportive team environment. Key Responsibilities Maintain the contractor database and manage contract extensions and terminations. Process contractor timesheets, maintain receipting spreadsheets, and liaise with Accounts Payable to ensure timely payments. Administer mobile communications assets, maintaining accurate records and coordinating orders and returns. Support compliance activity across the business, acting as a central point of contact for queries and reminders. Manage information assets in line with FCDO Services policies and data protection legislation. Raise requisitions and manage purchases in line with the Purchase2Pay process. Act as a Government Procurement Card holder and reconcile transactions. Serve as a liaison point for recruitment and purchasing queries, supporting collaboration across teams. Manage recruitment, procurement, and financial data in compliance with audit and retention requirements. Support Business Continuity and Health & Safety activities for the team. Provide secretarial and administrative support to meetings and boards. Compile management information and contribute to continual service improvement initiatives. Review shared mailboxes, allocate correspondence, and ensure smooth workflow. About You We're looking for a resilient, organised, and proactive individual with strong attention to detail. You'll be confident working at pace, managing multiple priorities, and building effective working relationships across teams. Previous experience in business support, administration, or a similar role within a government or corporate environment would be advantageous. Security Clearance: Must be a British Citizen (or hold dual nationality) Must have been resident in the UK for at least 2 of the last 5 years Will be required to undergo SC clearance (if not already held) Interested? Apply now to join a respected government organisation and play an integral role in supporting key business functions. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Babergh and Mid Suffolk District Council
Ipswich, Suffolk
Babergh and Mid Suffolk District Council are looking to recruit a Principal Planning Policy Officer to join our team based in Ipswich, Suffolk. You will join us on a full-time, permanent basis. The successful candidate will earn a competitive salary of £45,091 - £52,413 per annum (plus Market Supplement) (pro rata for part time). This role is open to full time, part time, and job share applications, all of which will be assessed equally. Join our team We are looking for a Principal Planning Policy Officer to join our Strategic Planning Team and lead on a variety of planning policy matters. If you share our values and motivation to make a difference for our residents, clients, and communities, we would love to hear from you. About the role Do you want to shape our communities and places in Babergh and Mid Suffolk for the better? An exciting role has become available in the team that delivers the Local Plan for our districts. The councils adopted the Babergh and Mid Suffolk Joint Local Plan Part 1 Development Plan Document in November 2023 and are currently undertaking a Joint Local Plan Review under the new plan-making system, which will plan ahead to 2045. The Joint Local Plan Review will seek to address the challenge of increasing housing and employment needs together with the delivery of the associated infrastructure, whilst preserving what is unique about the districts. We are looking for a collaborative and strategic-minded individual to play a key role in the formulation of planning policy, including: major and strategic site allocation managing external consultants on the development of evidence base and appraisal provide expert planning policy advice mentor members of the team. There will be the need to work collaboratively across the two councils in supporting the development of strategies including infrastructure, as well as working closely with councillors, neighbouring local authorities, Suffolk County Council, and other infrastructure providers. Engagement with the community and supporting the preparation of neighbourhood development plans are key aspects of the role. The post will support the delivery of the councils corporate objectives. About you We are seeking a motivated planner who has appropriate knowledge and experience of the spatial planning policy system with the ability to analyse, interpret and present evidence and information succinctly to a variety of audiences. You will: be educated to degree level in an appropriate discipline, with significant spatial planning policy experience, and membership of the Royal Town Planning Institute is desirable have a thorough knowledge of Local Government practice and procedures be able to procure and manage external consultants and have a good understanding of the plan-making process have effective communication skills and an ability to develop strong working relationships, together with project management and organisational skills have good IT skills and extensive experience with modern Microsoft products is expected. Now is an exciting time to join us, as we look to update and develop the software we use with innovative packages to present information in different ways. About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: 60 conservation areas two National Landscapes many picturesque market towns. It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). Benefits We offer a comprehensive benefits package, including: generous leave entitlement (26 days a year, rising to 31 days after 5 years) competitive Local Government Pension Scheme wellbeing Support and Employee Assistance Programs private Health Care Options electric Vehicle Salary Sacrifice Scheme paid volunteering days flexible and hybrid working arrangements (Business needs permitting) great learning and development opportunities. Our ways of working We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. Closing date: 5pm, 6 January 2026. Interview date: week beginning 12 January 2026. If you think you have what it takes to be successful in this Principal Planning Policy Officer role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Dec 09, 2025
Full time
Babergh and Mid Suffolk District Council are looking to recruit a Principal Planning Policy Officer to join our team based in Ipswich, Suffolk. You will join us on a full-time, permanent basis. The successful candidate will earn a competitive salary of £45,091 - £52,413 per annum (plus Market Supplement) (pro rata for part time). This role is open to full time, part time, and job share applications, all of which will be assessed equally. Join our team We are looking for a Principal Planning Policy Officer to join our Strategic Planning Team and lead on a variety of planning policy matters. If you share our values and motivation to make a difference for our residents, clients, and communities, we would love to hear from you. About the role Do you want to shape our communities and places in Babergh and Mid Suffolk for the better? An exciting role has become available in the team that delivers the Local Plan for our districts. The councils adopted the Babergh and Mid Suffolk Joint Local Plan Part 1 Development Plan Document in November 2023 and are currently undertaking a Joint Local Plan Review under the new plan-making system, which will plan ahead to 2045. The Joint Local Plan Review will seek to address the challenge of increasing housing and employment needs together with the delivery of the associated infrastructure, whilst preserving what is unique about the districts. We are looking for a collaborative and strategic-minded individual to play a key role in the formulation of planning policy, including: major and strategic site allocation managing external consultants on the development of evidence base and appraisal provide expert planning policy advice mentor members of the team. There will be the need to work collaboratively across the two councils in supporting the development of strategies including infrastructure, as well as working closely with councillors, neighbouring local authorities, Suffolk County Council, and other infrastructure providers. Engagement with the community and supporting the preparation of neighbourhood development plans are key aspects of the role. The post will support the delivery of the councils corporate objectives. About you We are seeking a motivated planner who has appropriate knowledge and experience of the spatial planning policy system with the ability to analyse, interpret and present evidence and information succinctly to a variety of audiences. You will: be educated to degree level in an appropriate discipline, with significant spatial planning policy experience, and membership of the Royal Town Planning Institute is desirable have a thorough knowledge of Local Government practice and procedures be able to procure and manage external consultants and have a good understanding of the plan-making process have effective communication skills and an ability to develop strong working relationships, together with project management and organisational skills have good IT skills and extensive experience with modern Microsoft products is expected. Now is an exciting time to join us, as we look to update and develop the software we use with innovative packages to present information in different ways. About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: 60 conservation areas two National Landscapes many picturesque market towns. It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). Benefits We offer a comprehensive benefits package, including: generous leave entitlement (26 days a year, rising to 31 days after 5 years) competitive Local Government Pension Scheme wellbeing Support and Employee Assistance Programs private Health Care Options electric Vehicle Salary Sacrifice Scheme paid volunteering days flexible and hybrid working arrangements (Business needs permitting) great learning and development opportunities. Our ways of working We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. Closing date: 5pm, 6 January 2026. Interview date: week beginning 12 January 2026. If you think you have what it takes to be successful in this Principal Planning Policy Officer role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Recycling Officer Plymouth Contract £15.56 per hour PAYE Our client is looking for an experienced Recycling Officer Our client is seeking a passionate and dedicated Recycling Officer to join our Food Waste Collection project. This is an exciting opportunity to play a key role in a time-critical initiative that must be delivered by Spring 2026. You should have a strong interest in environmental issues and experience working with people in a customer service setting. This role is primarily public-facing and will require you to confidently explain the benefits of food waste recycling, the legislative drivers behind it, and how it aligns with the Council s priorities. As a Recycling Officer, you will engage directly with residents to ensure a smooth transition to the new food waste collection service, with the aim of increasing participation rates. Strong interpersonal skills are essential, as you will need to educate, resolve issues on-site, and maintain professionalism throughout. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. . Customer service delivery to engage with residents and partners. Dealing with Street Scene and Waste issues, consultations, problem solving and identifying any areas which can be developed into a project. (30%) Attending schools, promoting the importance of litter collections and environmental initiatives, educating students on all areas, developing environmental projects to enhance the communities and allowing children to take ownership. (20%) Liaising with a variety of groups planning events large and small ensuring timescales and Health and Safety requirements are met. (20%) Responsible for undertaking enforcement action in collaboration with other enforcement services. (15%) Ensuring all PCC Health and Safety standards are adhered to at all times. (5%) Overseeing staff and volunteers at events and projects, preparing risk assessments and being responsible for their wellbeing and the safety of the general public at events. (10%) Role measures Voluntary groups add value to core PCC operational standards and functions. Customer engagement evidences satisfaction with service and decrease in complaints received. Reduction in incidents of Health and Safety. Budgets are monitored to ensure fully utilised to optimise spend . Consultations feedback from stakeholders which ensures an effective and efficient service. Key activities To act as lead officer with community engagement for street scene and waste services. (25%) Act as point of contact for the co-ordination of service requests; actions arising from meetings and events such as ward walkabouts and community meetings. (10%) Organise events and meetings and ensure they are resourced appropriately, as directed by the manager. (10%) Liaise with a large variety of groups and external partners on a range of issues responding independently to provide innovative and collaborative solutions to enhance the service area. (10%) Responsible for education projects to provide motivation, raise awareness and engage with children and young people to help them to make a contribution to their environment. (10%) Liaising with Councillors, community groups and partners to develop cross cutting projects / initiatives and inventive concepts to enhance the customer experience. (5%) Responsible for making daily site visits to ensure that standards of work are maintained as specified. (5%) Assisting the operational staff when required to move equipment. (5%) To deal with specific management and technical problems including assisting in the maintenance of computer based inventories, records, plans and drawings and notify contractors of changes and variations. (5%) To have direct responsibility for supervision and allocation of work for volunteers during the projects and associated works ensuring that PCC Health & Safety guidelines are adhered to at all times. (5%) To ensure that project bid budget plans up to the value of £75k are accurately written and monitored. (5%) To deal with customer complaints in line with Council policy and procedures ensuring excellent customer care standards are maintained, and undertaking regular research with other organisations to ensure the service is complying with best practice. (5%) Ensure customer standards are adhered to at all times. Carry out other duties appropriate to the grade of the post. Essential qualifications/ knowledge 2 GCSE Grade A -C (9-4) in Maths and English or equivalent. Full driving licence. Knowledge of budgets and compiling information to support budgetary reports. Knowledge of quoting for works to be undertaken. Knowledge in the use of Microsoft packages. Understanding of the work undertaken by Street Scene & Waste Services. Working knowledge of Health & Safety to include completing risk assessments Desirable qualifications/ knowledge Police and Criminal Evidence Act (PACE) Training Essential experience Proven experience in planning, organising and problem solving. Considerable experience of dealing with the public, community groups and volunteers. Proven experience of delivering excellent customer care standards to ensure our customers are given a voice; ability to defuse a contentious situation allowing for a successful outcome for all parties concerned. Experience of working in an office. Limited experience in a supervisory role. Experience in Health & Safety Regulations and undertaking risk assessments. Desirable experience Sourcing funding for community projects. Work within local authority. Community based work. Experience in a supervisory role. Essential skills Ability to work within multiple projects running at the same time. Excellent interpersonal skills which will include communication, negotiation, mediating and conflict resolution skills. Problem solving, planning and organising skills ICT skills The ability to react to ad-hoc situations sometimes against impending timelines to ensure service delivery. Supervisory skills. Effective written and oral communication skills. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Dec 09, 2025
Contractor
Recycling Officer Plymouth Contract £15.56 per hour PAYE Our client is looking for an experienced Recycling Officer Our client is seeking a passionate and dedicated Recycling Officer to join our Food Waste Collection project. This is an exciting opportunity to play a key role in a time-critical initiative that must be delivered by Spring 2026. You should have a strong interest in environmental issues and experience working with people in a customer service setting. This role is primarily public-facing and will require you to confidently explain the benefits of food waste recycling, the legislative drivers behind it, and how it aligns with the Council s priorities. As a Recycling Officer, you will engage directly with residents to ensure a smooth transition to the new food waste collection service, with the aim of increasing participation rates. Strong interpersonal skills are essential, as you will need to educate, resolve issues on-site, and maintain professionalism throughout. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. . Customer service delivery to engage with residents and partners. Dealing with Street Scene and Waste issues, consultations, problem solving and identifying any areas which can be developed into a project. (30%) Attending schools, promoting the importance of litter collections and environmental initiatives, educating students on all areas, developing environmental projects to enhance the communities and allowing children to take ownership. (20%) Liaising with a variety of groups planning events large and small ensuring timescales and Health and Safety requirements are met. (20%) Responsible for undertaking enforcement action in collaboration with other enforcement services. (15%) Ensuring all PCC Health and Safety standards are adhered to at all times. (5%) Overseeing staff and volunteers at events and projects, preparing risk assessments and being responsible for their wellbeing and the safety of the general public at events. (10%) Role measures Voluntary groups add value to core PCC operational standards and functions. Customer engagement evidences satisfaction with service and decrease in complaints received. Reduction in incidents of Health and Safety. Budgets are monitored to ensure fully utilised to optimise spend . Consultations feedback from stakeholders which ensures an effective and efficient service. Key activities To act as lead officer with community engagement for street scene and waste services. (25%) Act as point of contact for the co-ordination of service requests; actions arising from meetings and events such as ward walkabouts and community meetings. (10%) Organise events and meetings and ensure they are resourced appropriately, as directed by the manager. (10%) Liaise with a large variety of groups and external partners on a range of issues responding independently to provide innovative and collaborative solutions to enhance the service area. (10%) Responsible for education projects to provide motivation, raise awareness and engage with children and young people to help them to make a contribution to their environment. (10%) Liaising with Councillors, community groups and partners to develop cross cutting projects / initiatives and inventive concepts to enhance the customer experience. (5%) Responsible for making daily site visits to ensure that standards of work are maintained as specified. (5%) Assisting the operational staff when required to move equipment. (5%) To deal with specific management and technical problems including assisting in the maintenance of computer based inventories, records, plans and drawings and notify contractors of changes and variations. (5%) To have direct responsibility for supervision and allocation of work for volunteers during the projects and associated works ensuring that PCC Health & Safety guidelines are adhered to at all times. (5%) To ensure that project bid budget plans up to the value of £75k are accurately written and monitored. (5%) To deal with customer complaints in line with Council policy and procedures ensuring excellent customer care standards are maintained, and undertaking regular research with other organisations to ensure the service is complying with best practice. (5%) Ensure customer standards are adhered to at all times. Carry out other duties appropriate to the grade of the post. Essential qualifications/ knowledge 2 GCSE Grade A -C (9-4) in Maths and English or equivalent. Full driving licence. Knowledge of budgets and compiling information to support budgetary reports. Knowledge of quoting for works to be undertaken. Knowledge in the use of Microsoft packages. Understanding of the work undertaken by Street Scene & Waste Services. Working knowledge of Health & Safety to include completing risk assessments Desirable qualifications/ knowledge Police and Criminal Evidence Act (PACE) Training Essential experience Proven experience in planning, organising and problem solving. Considerable experience of dealing with the public, community groups and volunteers. Proven experience of delivering excellent customer care standards to ensure our customers are given a voice; ability to defuse a contentious situation allowing for a successful outcome for all parties concerned. Experience of working in an office. Limited experience in a supervisory role. Experience in Health & Safety Regulations and undertaking risk assessments. Desirable experience Sourcing funding for community projects. Work within local authority. Community based work. Experience in a supervisory role. Essential skills Ability to work within multiple projects running at the same time. Excellent interpersonal skills which will include communication, negotiation, mediating and conflict resolution skills. Problem solving, planning and organising skills ICT skills The ability to react to ad-hoc situations sometimes against impending timelines to ensure service delivery. Supervisory skills. Effective written and oral communication skills. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Executive Officer (Clerk and Responsible Financial Officer) Location: Etchingham TN19 7BY Salary: SCP 29-32: £39,862 - £42,839 per annum (FTE, pro rata for part-time) Vacancy Type: Permanent, Part time - 22 hours per week Closing Date: 21 st December 2025 The Parish Council is seeking an Executive Officer (Clerk & Responsible Financial Officer) to lead their work at the heart of local democracy. This is a rare opportunity to combine professional expertise with community impact - guiding councillors, shaping policy, managing resources, and ensuring residents feel connected to their Council, The Role You will be the Council's principal adviser, helping turn ideas into action and helping deliver projects that make a visible difference. From steering the Neighbourhood Plan to representing Etchingham in district and county forums, you'll ensure the parish's voice is heard and the ambitions realised. Why this role matters The Parish Council is ambitious for its community. As Executive Officer, you'll be central to delivering that ambition - ensuring resources are managed wisely, projects succeed, and residents feel proud of their Council. This role is about more than compliance: it's about enabling vision, strengthening partnerships, and preparing the parish for future opportunities. Bring your skills, energy, and leadership - and help us build a legacy of transparency, resilience, and community pride What this means for the Executive Officer Strategic influence : Lead the preparation of annual work plans, advising councillors with clear analysis to prioritise objectives, shape consultation responses and ensure Etchingham's voice influences district and county decisions. Neighbourhood Plan delivery : Lead alignment of parish priorities with district objectives to secure funding and support. Community projects : Turning policy into action through initiatives that enhance facilities, protect the environment, and strengthen local identity. Future-proofing : Advising councillors on how national and regional changes in planning and governance may affect the parish. You will be trusted to keep the Council compliant with statutory duties, while also helping it innovate and adapt to future changes in local government. Skills and Qualifications Professional expertise with a collaborative, community focus. Confidence to advise elected members and resilience to manage priorities. Strong organisational and financial skills, clear communication to drive engagement with residents and partners. Strategic leadership and adaptability, with an eye of future developments Local government experience is helpful but not essential. Training support will be provided for CiLCA. Benefits Generous annual leave and access to a generous Pension Scheme To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
Dec 09, 2025
Full time
Executive Officer (Clerk and Responsible Financial Officer) Location: Etchingham TN19 7BY Salary: SCP 29-32: £39,862 - £42,839 per annum (FTE, pro rata for part-time) Vacancy Type: Permanent, Part time - 22 hours per week Closing Date: 21 st December 2025 The Parish Council is seeking an Executive Officer (Clerk & Responsible Financial Officer) to lead their work at the heart of local democracy. This is a rare opportunity to combine professional expertise with community impact - guiding councillors, shaping policy, managing resources, and ensuring residents feel connected to their Council, The Role You will be the Council's principal adviser, helping turn ideas into action and helping deliver projects that make a visible difference. From steering the Neighbourhood Plan to representing Etchingham in district and county forums, you'll ensure the parish's voice is heard and the ambitions realised. Why this role matters The Parish Council is ambitious for its community. As Executive Officer, you'll be central to delivering that ambition - ensuring resources are managed wisely, projects succeed, and residents feel proud of their Council. This role is about more than compliance: it's about enabling vision, strengthening partnerships, and preparing the parish for future opportunities. Bring your skills, energy, and leadership - and help us build a legacy of transparency, resilience, and community pride What this means for the Executive Officer Strategic influence : Lead the preparation of annual work plans, advising councillors with clear analysis to prioritise objectives, shape consultation responses and ensure Etchingham's voice influences district and county decisions. Neighbourhood Plan delivery : Lead alignment of parish priorities with district objectives to secure funding and support. Community projects : Turning policy into action through initiatives that enhance facilities, protect the environment, and strengthen local identity. Future-proofing : Advising councillors on how national and regional changes in planning and governance may affect the parish. You will be trusted to keep the Council compliant with statutory duties, while also helping it innovate and adapt to future changes in local government. Skills and Qualifications Professional expertise with a collaborative, community focus. Confidence to advise elected members and resilience to manage priorities. Strong organisational and financial skills, clear communication to drive engagement with residents and partners. Strategic leadership and adaptability, with an eye of future developments Local government experience is helpful but not essential. Training support will be provided for CiLCA. Benefits Generous annual leave and access to a generous Pension Scheme To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
4Recruitment Services are seeking a Resident Involvement Officer to work for a housing association based in Plymouth. This role is pivotal in supporting residents to engage with a variety of involvement opportunities and in demonstrating the positive impact of active resident engagement on our clients services. The post holder will be required to: Lead regional initiatives to promote the Resident Involvement Strategy and support residents in engaging with the offered opportunities. Coordinate, facilitate, and deliver resident involvement activities within the region, including supporting resident-led scrutiny of services. Demonstrate the value, benefits, and outcomes of active resident engagement and its positive influence on service delivery. DUTIES AND RESPONSIBILITIES INCLUDE: Serve as the primary point of contact for engagement and joint working with regional and other customer-focused teams to facilitate local resident engagement. Manage local involvement opportunities, handling all enquiries related to resident involvement, training, funding, and events. Maintain accurate data for involved residents and lead regular reporting in alignment with agreed KPIs. Develop and implement online tools and digital techniques to offer diverse channels for resident involvement. Drive the digital resident involvement agenda in accordance with the strategy. Manage funding allocation to local groups, ensuring compliance with all monitoring and auditing requirements. Maintain an ongoing understanding of the sector s regulatory framework to support engagement activities. Assist in organizing and delivering resident engagement days, partnership days, and conferences. Lead on data collation and proactive research to support the Resident Scrutiny Committee (RSC) in their annual reviews. Establish and support Service Improvement Groups (SIGs) and Task & Finish (T&F) Groups, managing all follow-up actions. ESSENTIAL REQUIREMENTS INCLUDE: Previous experience working in Resident Involvement, Community Development, or Housing Highly effective communication skills verbal, written, and presentation. Excellent people skills with the ability to engage and support diverse groups. Ability to work effectively across different teams and levels. Strong organisational skills and the ability to work independently. Good general education with excellent written and verbal skills. Proficient in IT skills including Word, Excel, and PowerPoint. Ability to travel within the region as required. Enhanced DBS Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
Dec 09, 2025
Contractor
4Recruitment Services are seeking a Resident Involvement Officer to work for a housing association based in Plymouth. This role is pivotal in supporting residents to engage with a variety of involvement opportunities and in demonstrating the positive impact of active resident engagement on our clients services. The post holder will be required to: Lead regional initiatives to promote the Resident Involvement Strategy and support residents in engaging with the offered opportunities. Coordinate, facilitate, and deliver resident involvement activities within the region, including supporting resident-led scrutiny of services. Demonstrate the value, benefits, and outcomes of active resident engagement and its positive influence on service delivery. DUTIES AND RESPONSIBILITIES INCLUDE: Serve as the primary point of contact for engagement and joint working with regional and other customer-focused teams to facilitate local resident engagement. Manage local involvement opportunities, handling all enquiries related to resident involvement, training, funding, and events. Maintain accurate data for involved residents and lead regular reporting in alignment with agreed KPIs. Develop and implement online tools and digital techniques to offer diverse channels for resident involvement. Drive the digital resident involvement agenda in accordance with the strategy. Manage funding allocation to local groups, ensuring compliance with all monitoring and auditing requirements. Maintain an ongoing understanding of the sector s regulatory framework to support engagement activities. Assist in organizing and delivering resident engagement days, partnership days, and conferences. Lead on data collation and proactive research to support the Resident Scrutiny Committee (RSC) in their annual reviews. Establish and support Service Improvement Groups (SIGs) and Task & Finish (T&F) Groups, managing all follow-up actions. ESSENTIAL REQUIREMENTS INCLUDE: Previous experience working in Resident Involvement, Community Development, or Housing Highly effective communication skills verbal, written, and presentation. Excellent people skills with the ability to engage and support diverse groups. Ability to work effectively across different teams and levels. Strong organisational skills and the ability to work independently. Good general education with excellent written and verbal skills. Proficient in IT skills including Word, Excel, and PowerPoint. Ability to travel within the region as required. Enhanced DBS Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
Job Role :- Complaints Officer Hybrid :- 3 Days in the Office, 2 from home Contract Length :- 6 Months Pay :- 17.33 Umbrella Job Description is below: We are looking for an experienced complaint hander to grow a new customer experience team, key tasks will be Log and formally acknowledge resident complaints in line with council procedures. Engage with complainants to ensure a clear understanding of the issue and their desired resolution. Thoroughly investigate complaints by reviewing case histories and liaising with relevant teams to reach fair and informed decisions. Collaborate with service teams to help achieve appropriate resolutions and remedies for residents. Draft written responses that are clear, concise, and empathetic. Follow up to ensure we complete promised actions and keep residents well informed. Conduct detailed root-cause analysis to help the council learn from mistakes and identify opportunities to improve our services. Ensure we handle all complaints within the timelines and standards set out in council policies and ombudsman codes. Take a customer and resolution-focused approach to all complaint handling activities. Promote a positive complaints culture across the council through constructive engagement with colleagues in all services.
Dec 09, 2025
Seasonal
Job Role :- Complaints Officer Hybrid :- 3 Days in the Office, 2 from home Contract Length :- 6 Months Pay :- 17.33 Umbrella Job Description is below: We are looking for an experienced complaint hander to grow a new customer experience team, key tasks will be Log and formally acknowledge resident complaints in line with council procedures. Engage with complainants to ensure a clear understanding of the issue and their desired resolution. Thoroughly investigate complaints by reviewing case histories and liaising with relevant teams to reach fair and informed decisions. Collaborate with service teams to help achieve appropriate resolutions and remedies for residents. Draft written responses that are clear, concise, and empathetic. Follow up to ensure we complete promised actions and keep residents well informed. Conduct detailed root-cause analysis to help the council learn from mistakes and identify opportunities to improve our services. Ensure we handle all complaints within the timelines and standards set out in council policies and ombudsman codes. Take a customer and resolution-focused approach to all complaint handling activities. Promote a positive complaints culture across the council through constructive engagement with colleagues in all services.
Job Title: No Access Investigation Officer - (Housing) Location: Newham Contract Type: Temporary - initially 6 months Rate: 21.01 PATE hour Are you passionate about ensuring resident safety and legal compliance? Do you thrive in a collaborative environment where your skills can make a difference? Join our client as a No Access Investigation Officer and play a vital role in supporting the community! About the Role: As a No Access Investigation Officer, you will be instrumental in resolving persistent no-access cases within our housing stock. This dynamic position involves: Investigating and managing a caseload of no-access properties through home visits and resident engagement. Coordinating access for essential inspections (gas, electrical, fire & building safety). Supporting vulnerable residents and upholding tenancy conditions. Collaborating with legal teams to escalate unresolved cases and prepare documentation for court. Key Responsibilities: Conduct interviews with residents to understand their needs. Provide expert advice on interventions to regain access to properties. Maintain accurate records and contribute to performance reporting. Liaise with internal and external agencies to support residents effectively. Requirements: You possess a strong understanding of housing law and safeguarding. You have experience in supporting legal processes or attending court. Your communication and negotiation skills are top-notch! You can manage a varied caseload while working independently and collaboratively. Housing background is a must Must be willing to work outside of working hours Qualifications: Minimum GCSE level C in English and Mathematics. Enhanced DBS Check required. Apply Now! Help us create a safer and more compliant community. Submit your application today and embark on a rewarding journey with our client! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Dec 09, 2025
Seasonal
Job Title: No Access Investigation Officer - (Housing) Location: Newham Contract Type: Temporary - initially 6 months Rate: 21.01 PATE hour Are you passionate about ensuring resident safety and legal compliance? Do you thrive in a collaborative environment where your skills can make a difference? Join our client as a No Access Investigation Officer and play a vital role in supporting the community! About the Role: As a No Access Investigation Officer, you will be instrumental in resolving persistent no-access cases within our housing stock. This dynamic position involves: Investigating and managing a caseload of no-access properties through home visits and resident engagement. Coordinating access for essential inspections (gas, electrical, fire & building safety). Supporting vulnerable residents and upholding tenancy conditions. Collaborating with legal teams to escalate unresolved cases and prepare documentation for court. Key Responsibilities: Conduct interviews with residents to understand their needs. Provide expert advice on interventions to regain access to properties. Maintain accurate records and contribute to performance reporting. Liaise with internal and external agencies to support residents effectively. Requirements: You possess a strong understanding of housing law and safeguarding. You have experience in supporting legal processes or attending court. Your communication and negotiation skills are top-notch! You can manage a varied caseload while working independently and collaboratively. Housing background is a must Must be willing to work outside of working hours Qualifications: Minimum GCSE level C in English and Mathematics. Enhanced DBS Check required. Apply Now! Help us create a safer and more compliant community. Submit your application today and embark on a rewarding journey with our client! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Babergh and Mid Suffolk District Council
Ipswich, Suffolk
Babergh and Mid Suffolk District Council are looking to recruit a Senior Planning Policy Officer to join our team based in Ipswich, Suffolk. You will join us on a full-time, permanent basis. The successful candidate will earn a competitive salary of £31,537 to £44,075 per annum (pro rata for part time). Salary Career Grade role: £31,537 to £36,363 per annum (Grade 4 - Planning Policy Officer), £37,280 to £44,075 per annum (Grade 5 - Senior Planning Policy Officer) (plus Market Supplement at Grade 5 ) This role is open to full time, part time, and job share applications, all of which will be assessed equally. This is a career grade role, offering career development through a skills matrix. Entry grade and salary will depend on knowledge and experience. Join our team We are looking for a Senior Planning Policy Officer / Planning Policy Officer to join our Strategic Planning Team. If you share our values and motivation to make a difference for our residents, clients, and communities, we would love to hear from you. About the role Would you like to shape our communities and places in Babergh and Mid Suffolk for the better? An exciting opportunity has become available in the team that delivers the Local Plan for our districts. The councils adopted the Babergh and Mid Suffolk Joint Local Plan Part 1 Development Plan Document in November 2023 and are currently undertaking a Joint Local Plan Review under the new plan-making system, which will plan ahead to 2045. The Joint Local Plan Review will seek to address the challenge of increasing housing and employment needs together with the delivery of associated infrastructure, whilst preserving what is unique about the districts. We are looking for a collaborative and strategic-minded individual to play a key role in supporting the formulation of planning policy, including major and strategic site allocation, working with external consultants on the development of evidence base and appraisal. There will be the need to work collaboratively across the two councils in supporting the development of strategies including infrastructure, as well as working with councillors, neighbouring local authorities, Suffolk County Council, and other infrastructure providers. Engagement with the community and involvement in the preparation of neighbourhood development plans are key aspects of the role. The post will support the delivery of the councils' corporate objectives. About you We are seeking a motivated planner who has appropriate knowledge and experience of the spatial planning policy system with the ability to analyse, interpret and present evidence and information succinctly to a variety of audiences. You will be educated to degree level in an appropriate discipline, with some spatial planning policy experience, and membership of the Royal Town Planning Institute is desirable. Knowledge of Local Government practice and procedures will also be required as well as a good understanding of the plan-making process. Effective communication skills and an ability to develop strong working relationships are essential together with time management and organisational skills. Good IT skills and experience with modern Microsoft products is expected. Now is an exciting time to join our team, as we look to update and develop the software we use with innovative packages to present information in different ways. About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: 60 conservation areas two National Landscapes many picturesque market towns It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). Benefits We offer a comprehensive benefits package, including: Generous leave entitlement (26 days a year, rising to 31 days after 5 years). Competitive Local Government Pension Scheme. Wellbeing Support and Employee Assistance Programs. Private Health Care Options. Electric Vehicle Salary Sacrifice Scheme. Paid volunteering days. Flexible and hybrid working arrangements (Business needs permitting). Great learning and development opportunities. Our ways of working We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. Closing date: 5 pm, 6 January 2026 . Interview date: week commencing, 12 January 2026 . Market Forces Supplement is pending review. If you think you have what it takes to be successful in this Senior Planning Policy Officer role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Dec 09, 2025
Full time
Babergh and Mid Suffolk District Council are looking to recruit a Senior Planning Policy Officer to join our team based in Ipswich, Suffolk. You will join us on a full-time, permanent basis. The successful candidate will earn a competitive salary of £31,537 to £44,075 per annum (pro rata for part time). Salary Career Grade role: £31,537 to £36,363 per annum (Grade 4 - Planning Policy Officer), £37,280 to £44,075 per annum (Grade 5 - Senior Planning Policy Officer) (plus Market Supplement at Grade 5 ) This role is open to full time, part time, and job share applications, all of which will be assessed equally. This is a career grade role, offering career development through a skills matrix. Entry grade and salary will depend on knowledge and experience. Join our team We are looking for a Senior Planning Policy Officer / Planning Policy Officer to join our Strategic Planning Team. If you share our values and motivation to make a difference for our residents, clients, and communities, we would love to hear from you. About the role Would you like to shape our communities and places in Babergh and Mid Suffolk for the better? An exciting opportunity has become available in the team that delivers the Local Plan for our districts. The councils adopted the Babergh and Mid Suffolk Joint Local Plan Part 1 Development Plan Document in November 2023 and are currently undertaking a Joint Local Plan Review under the new plan-making system, which will plan ahead to 2045. The Joint Local Plan Review will seek to address the challenge of increasing housing and employment needs together with the delivery of associated infrastructure, whilst preserving what is unique about the districts. We are looking for a collaborative and strategic-minded individual to play a key role in supporting the formulation of planning policy, including major and strategic site allocation, working with external consultants on the development of evidence base and appraisal. There will be the need to work collaboratively across the two councils in supporting the development of strategies including infrastructure, as well as working with councillors, neighbouring local authorities, Suffolk County Council, and other infrastructure providers. Engagement with the community and involvement in the preparation of neighbourhood development plans are key aspects of the role. The post will support the delivery of the councils' corporate objectives. About you We are seeking a motivated planner who has appropriate knowledge and experience of the spatial planning policy system with the ability to analyse, interpret and present evidence and information succinctly to a variety of audiences. You will be educated to degree level in an appropriate discipline, with some spatial planning policy experience, and membership of the Royal Town Planning Institute is desirable. Knowledge of Local Government practice and procedures will also be required as well as a good understanding of the plan-making process. Effective communication skills and an ability to develop strong working relationships are essential together with time management and organisational skills. Good IT skills and experience with modern Microsoft products is expected. Now is an exciting time to join our team, as we look to update and develop the software we use with innovative packages to present information in different ways. About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: 60 conservation areas two National Landscapes many picturesque market towns It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). Benefits We offer a comprehensive benefits package, including: Generous leave entitlement (26 days a year, rising to 31 days after 5 years). Competitive Local Government Pension Scheme. Wellbeing Support and Employee Assistance Programs. Private Health Care Options. Electric Vehicle Salary Sacrifice Scheme. Paid volunteering days. Flexible and hybrid working arrangements (Business needs permitting). Great learning and development opportunities. Our ways of working We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. Closing date: 5 pm, 6 January 2026 . Interview date: week commencing, 12 January 2026 . Market Forces Supplement is pending review. If you think you have what it takes to be successful in this Senior Planning Policy Officer role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Temporary Customer Liaison Officer Location: Rotherham, Doncaster & Hull Contract Type: Temporary (Initial 4 weeks, potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Start Date: Immediate Pay Rate: Flexible, dependent on experience Overview Our client is seeking an experienced and proactive Customer Liaison Officer to support a major property improvement and carbon-reduction programme across the Yorkshire region. This role involves engaging with residents, coordinating access for survey appointments, and ensuring clear communication throughout the works process. This is an excellent opportunity for someone who is confident working with communities, can handle sensitive situations, and is ready to start immediately. Key Responsibilities Proactively follow up on no-access properties to arrange retrofit survey appointments Lead resident and community engagement, building strong local relationships Deliver clear, effective communication about upcoming works Act as a primary point of contact for residents, addressing queries and concerns Coordinate property access to support smooth project delivery Resolve access or resident-related issues promptly Maintain accurate records of communication, access arrangements and issue resolutions Essential Requirements Previous experience in a similar customer-facing role Ability to handle sensitive situations professionally Strong negotiation and communication skills Proficiency in Microsoft Office Full UK driving licence Desirable Experience within the social housing sector If you are available immediately and interested in this temporary opportunity, please apply with your CV or call Jess on (phone number removed)
Dec 09, 2025
Contractor
Temporary Customer Liaison Officer Location: Rotherham, Doncaster & Hull Contract Type: Temporary (Initial 4 weeks, potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Start Date: Immediate Pay Rate: Flexible, dependent on experience Overview Our client is seeking an experienced and proactive Customer Liaison Officer to support a major property improvement and carbon-reduction programme across the Yorkshire region. This role involves engaging with residents, coordinating access for survey appointments, and ensuring clear communication throughout the works process. This is an excellent opportunity for someone who is confident working with communities, can handle sensitive situations, and is ready to start immediately. Key Responsibilities Proactively follow up on no-access properties to arrange retrofit survey appointments Lead resident and community engagement, building strong local relationships Deliver clear, effective communication about upcoming works Act as a primary point of contact for residents, addressing queries and concerns Coordinate property access to support smooth project delivery Resolve access or resident-related issues promptly Maintain accurate records of communication, access arrangements and issue resolutions Essential Requirements Previous experience in a similar customer-facing role Ability to handle sensitive situations professionally Strong negotiation and communication skills Proficiency in Microsoft Office Full UK driving licence Desirable Experience within the social housing sector If you are available immediately and interested in this temporary opportunity, please apply with your CV or call Jess on (phone number removed)
The Building Safety Team Leader provides day-to-day leadership to Building Safety Officers, ensuring higher risk buildings (HRBs) are safe, compliant and well-managed under the Building Safety Act. The role is focused on protecting residents, delivering excellent customer service and embedding a strong safety culture across the organisation. About the role You will lead a small specialist team responsible for monitoring and reporting on all aspects of building safety in HRBs, maintaining on-site presence and making sure safety cases, building safety files and life safety systems are up to date and effective. You will be a visible leader on site, setting clear objectives, supporting colleagues in the field and acting as the main point of contact for building safety matters for residents and external stakeholders. Working closely with the Building Safety Manager, Property Services, Servicing Compliance and Customer service teams, you will coordinate checks, audits, resident engagement and incident response to ensure statutory duties are met and a positive safety culture is promoted. Key responsibilities Lead and line manage Building Safety Officers, setting objectives, monitoring performance and ensuring an on-site presence in all HRBs. Ensure daily, weekly, monthly and annual building safety checks are completed, recorded and reported, including life safety systems, fire safety measures and mechanical plant and equipment. Maintain up-to-date building safety cases and contribute to the change control process, reviewing planned works, identifying defects and supporting colleagues with technically sound solutions. Act as a main point of contact for residents, contractors, managing agents, fire and rescue services and other stakeholders on building safety issues, including attending meetings and supporting resident building safety groups. Support incident management and escalation processes, responding flexibly to emergencies to minimise risk and disruption for residents. Work with internal teams to develop resident-friendly fire safety information, training and communication channels, and to involve residents in monitoring services. About you You will have a strong understanding of building and fire safety in a social housing context and experience of risk and compliance management. You are confident leading a motivated team, can handle complex and challenging situations, and are comfortable working across multiple sites with competing priorities. A fire door inspection qualification and/or a health and safety qualification are desirable, alongside experience managing data and records accurately. You will be an effective communicator with a clear, calm and customer-focused approach, able to build strong relationships with residents, colleagues, contractors and external partners. Competence using digital systems, smartphones and tablets is essential, as is the ability to travel to HRBs and offices as required.
Dec 09, 2025
Full time
The Building Safety Team Leader provides day-to-day leadership to Building Safety Officers, ensuring higher risk buildings (HRBs) are safe, compliant and well-managed under the Building Safety Act. The role is focused on protecting residents, delivering excellent customer service and embedding a strong safety culture across the organisation. About the role You will lead a small specialist team responsible for monitoring and reporting on all aspects of building safety in HRBs, maintaining on-site presence and making sure safety cases, building safety files and life safety systems are up to date and effective. You will be a visible leader on site, setting clear objectives, supporting colleagues in the field and acting as the main point of contact for building safety matters for residents and external stakeholders. Working closely with the Building Safety Manager, Property Services, Servicing Compliance and Customer service teams, you will coordinate checks, audits, resident engagement and incident response to ensure statutory duties are met and a positive safety culture is promoted. Key responsibilities Lead and line manage Building Safety Officers, setting objectives, monitoring performance and ensuring an on-site presence in all HRBs. Ensure daily, weekly, monthly and annual building safety checks are completed, recorded and reported, including life safety systems, fire safety measures and mechanical plant and equipment. Maintain up-to-date building safety cases and contribute to the change control process, reviewing planned works, identifying defects and supporting colleagues with technically sound solutions. Act as a main point of contact for residents, contractors, managing agents, fire and rescue services and other stakeholders on building safety issues, including attending meetings and supporting resident building safety groups. Support incident management and escalation processes, responding flexibly to emergencies to minimise risk and disruption for residents. Work with internal teams to develop resident-friendly fire safety information, training and communication channels, and to involve residents in monitoring services. About you You will have a strong understanding of building and fire safety in a social housing context and experience of risk and compliance management. You are confident leading a motivated team, can handle complex and challenging situations, and are comfortable working across multiple sites with competing priorities. A fire door inspection qualification and/or a health and safety qualification are desirable, alongside experience managing data and records accurately. You will be an effective communicator with a clear, calm and customer-focused approach, able to build strong relationships with residents, colleagues, contractors and external partners. Competence using digital systems, smartphones and tablets is essential, as is the ability to travel to HRBs and offices as required.
