loveholidays
Why loveholidays? At loveholidays - we trailblaze together. We're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. Here, we're doing things differently to open the world to everyone, and our Customer Experience team is at the forefront of driving cutting-edge innovation. Join our fast-growing business where your ideas are heard and new thinking shapes how millions book their holidays. You'll accelerate your growth in our fast-paced environment, tackling daily challenges and learning from inspiring leaders and teammates. Be empowered to create impact for our future by shaping the most-loved package holiday experience for millions. As we pursue ambitious plans to expand across Europe, you'll be part of a fun-loving international community achieving great things together. The impact you'll have: Reporting to the Head of Customer Experience and Service Design, you will be a key strategic leader responsible for shaping the future of travel. In our dynamic marketplace model, you will champion a human-centered design (HCD) approach to create a single, seamless loveholidays experience across a complex ecosystem of suppliers and partners. You will identify critical moments to apply cutting-edge AI and automation, orchestrating a service that intelligently blends digital efficiency with empathetic human support. Embodying our core belief to 'Treat every holiday like it's our own', you will be instrumental in helping us Own the Experience for our customers, ensuring they feel supported and cared for, regardless of which airline or hotel they travel with. Your work will build the trust and confidence required to Earn Customers for Life, reinforcing our brand promise and positioning loveholidays as the undisputed leader in creating the future of personalised travel. If you're passionate about solving complex challenges and designing services that millions of people love, we'd love to hear from you! Your day-to-day: Lead Cross-Functional Strategic Projects: Own and drive key service design initiatives from concept through to implementation. You will unite and guide teams from Product, Tech, Data and Operations by designing and facilitating high-impact workshops to co-create innovative solutions and embed human-centered design principles across our customer journeys. Champion our Customer Vision: Champion and embed a clear set of CX principles and standards across the organisation, ensuring a consistent and high-quality customer experience at every stage of the journey. Human-Centered Research & Insight Generation: Lead strategic research to build a deep, empathetic understanding of customer needs within a complex travel ecosystem. Synthesise quantitative analytics and qualitative insights into actionable, data-driven strategies. Service Design for a Multi-Supplier Marketplace: Map and visualise the end-to-end customer journey, including the front-stage customer touchpoints and the back-stage operational processes involving multiple suppliers. You will design interventions that create a cohesive and branded experience, even when services are delivered by third-party partners. Hybrid Journey Orchestration: Define the strategy for when to leverage automation for speed and when to seamlessly connect customers with our expert human teams for reassurance. Lead the design of journeys that allow us to proactively solve problems before they impact the customer. Service Prototyping and Validation: Design, prototype and test innovative service concepts that explore the intersection of digital interfaces, AI, human touchpoints, and multi-supplier operational processes. Your skillset: Extensive Service Design Experience: Demonstrated ability to independently lead complex service design projects from discovery to implementation, with a strong portfolio showcasing your work on digital products and services. Exceptional Systems Thinking: Proven ability to understand and design for complex systems and marketplace environments. You can deconstruct intricate customer journeys that involve multiple products, services, and suppliers, and identify key areas for improvement. Inspirational Communicator: The ability to simplify complex processes and articulate a compelling vision in a way that resonates with and influences stakeholders at all levels. You're an expert in bringing complex journeys, blueprints, and service concepts to life. Using tools like Miro, Figma or similar, you create compelling visualisations that energise teams and drive clear decisions. Inspirational & Influential Collaborator: You thrive in fast-paced, cross-functional teams, translating customer needs into powerful narratives that align different perspectives and secure stakeholder buy-in for customer-centred change. A deep sense of customer advocacy and ownership: A relentless focus on building trust and making conscious choices that ensure customers feel supported, cared for, and confident in their choice to book with us. Strategic & Analytical Mindset: A strategic mindset complemented by a data-driven approach to problem-solving, with the ability to translate customer insights and business requirements into impactful design solutions. Naturally Curious & Action-Oriented: An innate drive to ask questions and challenge the status quo. You excel at managing multiple competing priorities at pace, with a laser focus on implementation, tracking impact, and refining strategies for continuous improvement. Desirable: Marketplace or Scale-Up Experience: You've thrived in a fast-paced, high-growth environment, ideally within a tech marketplace, start-up, or scaling business. While experience in the travel sector is a bonus, we value expertise gained in any complex, high-growth environment. Contact Centre Proficiency: A strong understanding of contact centre technology and operations and how they integrate into a holistic service experience. Experience Designing with AI: You're not just familiar with AI concepts; you have hands on experience designing services that use AI to create smarter, more intuitive, and proactive customer experiences. Perks of joining us: Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits: Company pension contributions at 5% Individualised training budget for you to learn on the job and level yourself up Discounted holidays for you, your family and friends 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum Enhanced maternity/paternity leave Cycle to work scheme, season ticket loan and eye care vouchers The interview journey: Talent Intro - 30 mins 1st stage with Hiring Manager - 30 mins Meet with key stakeholder/s including a task to present, in office - 1 hour At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
Why loveholidays? At loveholidays - we trailblaze together. We're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. Here, we're doing things differently to open the world to everyone, and our Customer Experience team is at the forefront of driving cutting-edge innovation. Join our fast-growing business where your ideas are heard and new thinking shapes how millions book their holidays. You'll accelerate your growth in our fast-paced environment, tackling daily challenges and learning from inspiring leaders and teammates. Be empowered to create impact for our future by shaping the most-loved package holiday experience for millions. As we pursue ambitious plans to expand across Europe, you'll be part of a fun-loving international community achieving great things together. The impact you'll have: Reporting to the Head of Customer Experience and Service Design, you will be a key strategic leader responsible for shaping the future of travel. In our dynamic marketplace model, you will champion a human-centered design (HCD) approach to create a single, seamless loveholidays experience across a complex ecosystem of suppliers and partners. You will identify critical moments to apply cutting-edge AI and automation, orchestrating a service that intelligently blends digital efficiency with empathetic human support. Embodying our core belief to 'Treat every holiday like it's our own', you will be instrumental in helping us Own the Experience for our customers, ensuring they feel supported and cared for, regardless of which airline or hotel they travel with. Your work will build the trust and confidence required to Earn Customers for Life, reinforcing our brand promise and positioning loveholidays as the undisputed leader in creating the future of personalised travel. If you're passionate about solving complex challenges and designing services that millions of people love, we'd love to hear from you! Your day-to-day: Lead Cross-Functional Strategic Projects: Own and drive key service design initiatives from concept through to implementation. You will unite and guide teams from Product, Tech, Data and Operations by designing and facilitating high-impact workshops to co-create innovative solutions and embed human-centered design principles across our customer journeys. Champion our Customer Vision: Champion and embed a clear set of CX principles and standards across the organisation, ensuring a consistent and high-quality customer experience at every stage of the journey. Human-Centered Research & Insight Generation: Lead strategic research to build a deep, empathetic understanding of customer needs within a complex travel ecosystem. Synthesise quantitative analytics and qualitative insights into actionable, data-driven strategies. Service Design for a Multi-Supplier Marketplace: Map and visualise the end-to-end customer journey, including the front-stage customer touchpoints and the back-stage operational processes involving multiple suppliers. You will design interventions that create a cohesive and branded experience, even when services are delivered by third-party partners. Hybrid Journey Orchestration: Define the strategy for when to leverage automation for speed and when to seamlessly connect customers with our expert human teams for reassurance. Lead the design of journeys that allow us to proactively solve problems before they impact the customer. Service Prototyping and Validation: Design, prototype and test innovative service concepts that explore the intersection of digital interfaces, AI, human touchpoints, and multi-supplier operational processes. Your skillset: Extensive Service Design Experience: Demonstrated ability to independently lead complex service design projects from discovery to implementation, with a strong portfolio showcasing your work on digital products and services. Exceptional Systems Thinking: Proven ability to understand and design for complex systems and marketplace environments. You can deconstruct intricate customer journeys that involve multiple products, services, and suppliers, and identify key areas for improvement. Inspirational Communicator: The ability to simplify complex processes and articulate a compelling vision in a way that resonates with and influences stakeholders at all levels. You're an expert in bringing complex journeys, blueprints, and service concepts to life. Using tools like Miro, Figma or similar, you create compelling visualisations that energise teams and drive clear decisions. Inspirational & Influential Collaborator: You thrive in fast-paced, cross-functional teams, translating customer needs into powerful narratives that align different perspectives and secure stakeholder buy-in for customer-centred change. A deep sense of customer advocacy and ownership: A relentless focus on building trust and making conscious choices that ensure customers feel supported, cared for, and confident in their choice to book with us. Strategic & Analytical Mindset: A strategic mindset complemented by a data-driven approach to problem-solving, with the ability to translate customer insights and business requirements into impactful design solutions. Naturally Curious & Action-Oriented: An innate drive to ask questions and challenge the status quo. You excel at managing multiple competing priorities at pace, with a laser focus on implementation, tracking impact, and refining strategies for continuous improvement. Desirable: Marketplace or Scale-Up Experience: You've thrived in a fast-paced, high-growth environment, ideally within a tech marketplace, start-up, or scaling business. While experience in the travel sector is a bonus, we value expertise gained in any complex, high-growth environment. Contact Centre Proficiency: A strong understanding of contact centre technology and operations and how they integrate into a holistic service experience. Experience Designing with AI: You're not just familiar with AI concepts; you have hands on experience designing services that use AI to create smarter, more intuitive, and proactive customer experiences. Perks of joining us: Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits: Company pension contributions at 5% Individualised training budget for you to learn on the job and level yourself up Discounted holidays for you, your family and friends 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum Enhanced maternity/paternity leave Cycle to work scheme, season ticket loan and eye care vouchers The interview journey: Talent Intro - 30 mins 1st stage with Hiring Manager - 30 mins Meet with key stakeholder/s including a task to present, in office - 1 hour At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
Nothing Tech
Nothing exists to make tech feel exciting again. We're building a different kind of company, one that puts design, emotion, and human creativity at the heart of everything we do. From the way our products look to how they sound, feel, and function, we care about the details that make technology not just useful, but inspiring. This is a place for the curious. The creators. The ones who ask why not and mean it. If you're drawn to bold ideas, fast moves, and work that actually makes you feel something, you'll fit right in. We're not here to follow the rules. We're here to make better ones. About Nothing Founded in London in 2020, Nothing is a design-led tech company building an alternative to the industry giants. Our products - from award-winning smartphones to expressive audio and wearables - blend iconic design with intuitive engineering to put people and creativity back at the centre of consumer tech. Backed by GV (Google Ventures), EQT Ventures, C Ventures, and influential investors like Tony Fadell (iPod), Casey Neistat, and Kevin Lin (Twitch), we've grown from startup to global challenger in just a few years. The Role As a Lead 2D Concept/Graphic Designer, you'll work within the multi-disciplinary Industrial Design Team in King's Cross, London, alongside other designers, creative technologists and engineers to invent, prototype and ship the technology of the future. We are looking for an expert-level visual design practitioner to help us imagine the future of Nothing's visual identity and brand expression across all touchpoints. The right candidate will have trained in Graphic Design, Typography or Visual Communication. But today you will be an incredible visual storyteller whose bread-and-butter is creating boundary-pushing graphics, brand concepts and visual systems that define the future of how Nothing looks and feels. You'll seamlessly transition between designing future UI concepts, crafting beautiful print materials, envisioning packaging concepts, defining product silhouettes, and setting visionary brand directions. You'll be responsible for running projects independently, managing your own schedule and tasks, and defining the creative vision that shapes how the world sees Nothing. What we expect from all of our designers: Interesting and original concept generation Creative and collaborative problem solving Excellent visual and verbal communication Meticulous attention to detail Confidence designing for a brand with bold aesthetic direction and a clear vision Great taste As a Lead 2D Concept/Graphic Designer we'll expect: 6-10 years of professional design experience with world-class portfolio demonstrating visual excellence An appetite to produce conceptual work across a range of 2D media and disciplines: books & print, packaging, instruction manuals, product silhouettes, brand treatments, and digital interfaces. Proficiency in the latest 2D design tools (Figma, Adobe Illustrator, Photoshop, and typography tools such as Glyphs or equivalent) Experience working with tactile production methods and physical media in your graphic design practice. Experience working with dynamic, interactive or code-based graphic design methodologies and systems would be advantageous but not essential Highly creative mindset that transcends traditional graphic design boundaries - able to think independently and originally. Strong project management skills with ability to manage time and workload independently. A genuine passion for culture of all kinds, and the ability to reflect that in your work. Most of all, we're looking for creative people who see the world like we do. If you think that's you, please get in touch. What we offer A chance to shape the voice of one of the most exciting tech brands Fast-paced and creative environment with global reach A culture that values curiosity, creativity, and doing things differently A commitment to building a diverse, inclusive, and welcoming workplace for all Create a Job Alert Interested in building your career at Nothing? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website All of our UK roles are based full-time at Nothing HQ in London.Are you happy to continue with your application with this in mind? Select
Nothing exists to make tech feel exciting again. We're building a different kind of company, one that puts design, emotion, and human creativity at the heart of everything we do. From the way our products look to how they sound, feel, and function, we care about the details that make technology not just useful, but inspiring. This is a place for the curious. The creators. The ones who ask why not and mean it. If you're drawn to bold ideas, fast moves, and work that actually makes you feel something, you'll fit right in. We're not here to follow the rules. We're here to make better ones. About Nothing Founded in London in 2020, Nothing is a design-led tech company building an alternative to the industry giants. Our products - from award-winning smartphones to expressive audio and wearables - blend iconic design with intuitive engineering to put people and creativity back at the centre of consumer tech. Backed by GV (Google Ventures), EQT Ventures, C Ventures, and influential investors like Tony Fadell (iPod), Casey Neistat, and Kevin Lin (Twitch), we've grown from startup to global challenger in just a few years. The Role As a Lead 2D Concept/Graphic Designer, you'll work within the multi-disciplinary Industrial Design Team in King's Cross, London, alongside other designers, creative technologists and engineers to invent, prototype and ship the technology of the future. We are looking for an expert-level visual design practitioner to help us imagine the future of Nothing's visual identity and brand expression across all touchpoints. The right candidate will have trained in Graphic Design, Typography or Visual Communication. But today you will be an incredible visual storyteller whose bread-and-butter is creating boundary-pushing graphics, brand concepts and visual systems that define the future of how Nothing looks and feels. You'll seamlessly transition between designing future UI concepts, crafting beautiful print materials, envisioning packaging concepts, defining product silhouettes, and setting visionary brand directions. You'll be responsible for running projects independently, managing your own schedule and tasks, and defining the creative vision that shapes how the world sees Nothing. What we expect from all of our designers: Interesting and original concept generation Creative and collaborative problem solving Excellent visual and verbal communication Meticulous attention to detail Confidence designing for a brand with bold aesthetic direction and a clear vision Great taste As a Lead 2D Concept/Graphic Designer we'll expect: 6-10 years of professional design experience with world-class portfolio demonstrating visual excellence An appetite to produce conceptual work across a range of 2D media and disciplines: books & print, packaging, instruction manuals, product silhouettes, brand treatments, and digital interfaces. Proficiency in the latest 2D design tools (Figma, Adobe Illustrator, Photoshop, and typography tools such as Glyphs or equivalent) Experience working with tactile production methods and physical media in your graphic design practice. Experience working with dynamic, interactive or code-based graphic design methodologies and systems would be advantageous but not essential Highly creative mindset that transcends traditional graphic design boundaries - able to think independently and originally. Strong project management skills with ability to manage time and workload independently. A genuine passion for culture of all kinds, and the ability to reflect that in your work. Most of all, we're looking for creative people who see the world like we do. If you think that's you, please get in touch. What we offer A chance to shape the voice of one of the most exciting tech brands Fast-paced and creative environment with global reach A culture that values curiosity, creativity, and doing things differently A commitment to building a diverse, inclusive, and welcoming workplace for all Create a Job Alert Interested in building your career at Nothing? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website All of our UK roles are based full-time at Nothing HQ in London.Are you happy to continue with your application with this in mind? Select
