Job Description Care Team Leader - Heath Farm Residential Services Are you ready for a new challenge in your care career? Lifeways is seeking a dedicated and experienced care professional to join our team as a Care Team Leader at Heath Farm , supporting adults with learning disabilities, complex needs, mental health conditions, and behaviours that challenge. This is a fantastic opportunity to become part of an established and supportive team, where your leadership will make a meaningful difference every day. Lifeways is committed to investing in your development and offering genuine career progression. Shifts include weekdays and weekends. What We Offer: Over £2,000 in total rewards per year Cycle to Work Scheme - Up to £1,000 Gym discounts - Save up to £192 a year Eye care & health cash plans New! 10% off at B&Q for all team members Eligible for the Blue Light Card - discounts on shopping, food, days out & more £200 for every successful referral 3% employer pension contribution 8 paid days of training per year Access to qualifications & apprenticeship About You: We welcome applications from experienced Care Team Leaders or Senior Support Workers holding an NVQ/QCF in Health & Social Care (or equivalent). If you're a committed Care Assistant or Support Worker with a strong track record and a desire to progress, we'll provide the training and support you need to thrive in this role. Your Role: As a Team Leader , you will: Lead and motivate a team of support workers to deliver high-quality, person-centred care Support individuals to live fulfilling, independent lives Oversee recruitment and development of team members, including staff supervisions and interviews Communicate effectively with staff, the people we support, and external professionals Maintain accurate records using strong written and IT skills "Lifeways has been amazing. I started off as a support worker at Heath Farm in 2017 with no previous experience in care and, honestly, this was originally supposed to be a job to fill in a gap. Lifeways made me realise how important this line of work is and how rewarding it can be to support people with autism and learning disabilities." - Sabrina Brown, Deputy Manager Join Lifeways and be part of a team that truly values your contribution and supports your growth. LWGSC
Dec 10, 2025
Full time
Job Description Care Team Leader - Heath Farm Residential Services Are you ready for a new challenge in your care career? Lifeways is seeking a dedicated and experienced care professional to join our team as a Care Team Leader at Heath Farm , supporting adults with learning disabilities, complex needs, mental health conditions, and behaviours that challenge. This is a fantastic opportunity to become part of an established and supportive team, where your leadership will make a meaningful difference every day. Lifeways is committed to investing in your development and offering genuine career progression. Shifts include weekdays and weekends. What We Offer: Over £2,000 in total rewards per year Cycle to Work Scheme - Up to £1,000 Gym discounts - Save up to £192 a year Eye care & health cash plans New! 10% off at B&Q for all team members Eligible for the Blue Light Card - discounts on shopping, food, days out & more £200 for every successful referral 3% employer pension contribution 8 paid days of training per year Access to qualifications & apprenticeship About You: We welcome applications from experienced Care Team Leaders or Senior Support Workers holding an NVQ/QCF in Health & Social Care (or equivalent). If you're a committed Care Assistant or Support Worker with a strong track record and a desire to progress, we'll provide the training and support you need to thrive in this role. Your Role: As a Team Leader , you will: Lead and motivate a team of support workers to deliver high-quality, person-centred care Support individuals to live fulfilling, independent lives Oversee recruitment and development of team members, including staff supervisions and interviews Communicate effectively with staff, the people we support, and external professionals Maintain accurate records using strong written and IT skills "Lifeways has been amazing. I started off as a support worker at Heath Farm in 2017 with no previous experience in care and, honestly, this was originally supposed to be a job to fill in a gap. Lifeways made me realise how important this line of work is and how rewarding it can be to support people with autism and learning disabilities." - Sabrina Brown, Deputy Manager Join Lifeways and be part of a team that truly values your contribution and supports your growth. LWGSC
1:1 SEN Teaching Assistant Primary School Location: Clacton-on-Sea, Essex Contract: Full-time, Long-term Start Date: ASAP or January 2026 Are you a patient, caring and motivated SEN Teaching Assistant looking to make a real difference? Vision for Education is working with a lovely primary school in Clacton who are seeking a dedicated 1:1 SEN TA to support a pupil with additional needs on a full-time basis. About the Role This rewarding role involves providing 1:1 support for a pupil with Special Educational Needs (SEN) within a primary classroom setting. You ll work closely with the class teacher and SENCO to ensure the child can access learning, build confidence, and achieve their potential. Your responsibilities will include: Providing individualised support tailored to the pupil s specific learning and social needs. Encouraging independence and helping the child engage with classroom activities. Using positive behaviour strategies to promote focus and confidence. Liaising with teachers, parents, and external professionals to support the child s progress. Assisting with personal care if required, always promoting dignity and respect. This is a fantastic opportunity for someone with a nurturing and resilient nature , who genuinely enjoys helping children thrive. About You We d love to hear from you if you are: Experienced supporting children with SEN (Autism, ADHD, speech and language, or other learning needs). Patient, empathetic, and adaptable to meet different needs. A great communicator who can build trust and positive relationships. Able to follow tailored learning plans while using your initiative. Passionate about helping every child reach their full potential. A relevant qualification in childcare or education (e.g. CACHE Level 2/3, Supporting Teaching and Learning) is desirable, but experience and attitude are just as important! About the School This inclusive and welcoming primary school in Clacton is known for its caring staff and nurturing environment. They pride themselves on offering excellent support for pupils with additional needs and value teamwork, patience, and positivity. You ll be joining a supportive team who work closely together to make a real difference in their pupils lives. About Vision for Education At Vision for Education , we re passionate about supporting both our educators and the schools we work with. We offer: Competitive daily rates, paid weekly. FREE CPD and training opportunities (including Autism Awareness and Behaviour Management). A dedicated local consultant who supports you throughout your journey. Opportunities for long-term, permanent, and part-time roles across Essex. If you re a compassionate and dedicated Teaching Assistant looking to make a genuine difference in a child s life, we d love to hear from you! Apply today or contact the Vision for Education Essex team for more information.
Dec 09, 2025
Seasonal
1:1 SEN Teaching Assistant Primary School Location: Clacton-on-Sea, Essex Contract: Full-time, Long-term Start Date: ASAP or January 2026 Are you a patient, caring and motivated SEN Teaching Assistant looking to make a real difference? Vision for Education is working with a lovely primary school in Clacton who are seeking a dedicated 1:1 SEN TA to support a pupil with additional needs on a full-time basis. About the Role This rewarding role involves providing 1:1 support for a pupil with Special Educational Needs (SEN) within a primary classroom setting. You ll work closely with the class teacher and SENCO to ensure the child can access learning, build confidence, and achieve their potential. Your responsibilities will include: Providing individualised support tailored to the pupil s specific learning and social needs. Encouraging independence and helping the child engage with classroom activities. Using positive behaviour strategies to promote focus and confidence. Liaising with teachers, parents, and external professionals to support the child s progress. Assisting with personal care if required, always promoting dignity and respect. This is a fantastic opportunity for someone with a nurturing and resilient nature , who genuinely enjoys helping children thrive. About You We d love to hear from you if you are: Experienced supporting children with SEN (Autism, ADHD, speech and language, or other learning needs). Patient, empathetic, and adaptable to meet different needs. A great communicator who can build trust and positive relationships. Able to follow tailored learning plans while using your initiative. Passionate about helping every child reach their full potential. A relevant qualification in childcare or education (e.g. CACHE Level 2/3, Supporting Teaching and Learning) is desirable, but experience and attitude are just as important! About the School This inclusive and welcoming primary school in Clacton is known for its caring staff and nurturing environment. They pride themselves on offering excellent support for pupils with additional needs and value teamwork, patience, and positivity. You ll be joining a supportive team who work closely together to make a real difference in their pupils lives. About Vision for Education At Vision for Education , we re passionate about supporting both our educators and the schools we work with. We offer: Competitive daily rates, paid weekly. FREE CPD and training opportunities (including Autism Awareness and Behaviour Management). A dedicated local consultant who supports you throughout your journey. Opportunities for long-term, permanent, and part-time roles across Essex. If you re a compassionate and dedicated Teaching Assistant looking to make a genuine difference in a child s life, we d love to hear from you! Apply today or contact the Vision for Education Essex team for more information.
Maths Teacher In the heart of Berkshire an 'Outstanding' Secondary School are on the hunt for a Maths Teacher for a 2026 start. This is a permanent, and full-time contract. Does this sound like the Maths Teacher for you? If so, please read on below to find out further information! JOB DESCRIPTION Maths Teacher Inspiring and motivating the younger generation Working alongside a team of fantastic Secondary Teachers TLR Opportunities: KS3 Coordinator and Pastoral Responsibilities ECTs welcome: 1:1 Mentor, bespoke ECT induction, In & out of house training and more January 2026 start - Full Time & Permanent MPS1-UPS3 + TLR (Size depending on experience) Located in the Borough of Berkshire PERSON SPECIFICATION Must have UK QTS or be in the process of gaining Strong academics across the board - Degree, A Levels and GCSEs Must be meeting the 8 Teaching Standards to a 'Good or Outstanding' level You must be able to work as part of a large team of Secondary Teachers Must be willing to listen to feedback SCHOOL DETAILS Graded 'Outstanding' in latest Ofsted report Impressive Progress 8 results Modern & creative facilities throughout Impeccable behaviour throughout the School Plenty of additional support in class from graduate Teaching Assistants Good Tube Links - Berkshire Carpark onsite If you are interested in this Maths Teacher opportunity , interviews & lesson observations can be arranged immediately Apply for this Maths Teacher opportunity by sending your CV to Joe at EdEx. You will be contacted by your personal consultant (if shortlisted)! Maths Teacher INDT
Dec 09, 2025
Full time
Maths Teacher In the heart of Berkshire an 'Outstanding' Secondary School are on the hunt for a Maths Teacher for a 2026 start. This is a permanent, and full-time contract. Does this sound like the Maths Teacher for you? If so, please read on below to find out further information! JOB DESCRIPTION Maths Teacher Inspiring and motivating the younger generation Working alongside a team of fantastic Secondary Teachers TLR Opportunities: KS3 Coordinator and Pastoral Responsibilities ECTs welcome: 1:1 Mentor, bespoke ECT induction, In & out of house training and more January 2026 start - Full Time & Permanent MPS1-UPS3 + TLR (Size depending on experience) Located in the Borough of Berkshire PERSON SPECIFICATION Must have UK QTS or be in the process of gaining Strong academics across the board - Degree, A Levels and GCSEs Must be meeting the 8 Teaching Standards to a 'Good or Outstanding' level You must be able to work as part of a large team of Secondary Teachers Must be willing to listen to feedback SCHOOL DETAILS Graded 'Outstanding' in latest Ofsted report Impressive Progress 8 results Modern & creative facilities throughout Impeccable behaviour throughout the School Plenty of additional support in class from graduate Teaching Assistants Good Tube Links - Berkshire Carpark onsite If you are interested in this Maths Teacher opportunity , interviews & lesson observations can be arranged immediately Apply for this Maths Teacher opportunity by sending your CV to Joe at EdEx. You will be contacted by your personal consultant (if shortlisted)! Maths Teacher INDT
Health & Safety Assistant Our client has doubled their headcount over the last two years and continues to expand. Supplying into the Power sector, they operate to rigorous Health & Safety standards to ensure the wellbeing of their workforce. As part of this growth, they are seeking a Health & Safety Assistant to join their team. This role will be based at their Leeds site, with some travel to project locations. In this role, you will play a key part in promoting a strong safety culture and ensuring compliance with legislation and internal standards. Working closely with the H&S Manager, you will help implement policies, monitor site activities, and provide guidance to operational teams to support a safe, compliant, and efficient working environment. Key Responsibilities Assist with the development and implementation of Health & Safety policies, procedures, and compliance standards. Support site audits, inspections, and incident investigations to drive continuous improvement. Maintain accurate records, prepare reports, and update safety documentation. Collect and analyse data on near misses, incidents, and accidents to identify trends and recommend improvements. Ensure corrective actions are recorded, tracked, and closed out on time. Deliver toolbox talks, safety briefings, and inductions for new starters. Conduct regular site inspections to identify hazards, unsafe behaviours, or compliance gaps, ensuring PPE and safety equipment are correctly maintained. What We re Looking For We want to hear from you if you are NEBOSH qualified with experience in the Power sector. However, we are also open to individuals early in their H&S career who have strong process and compliance awareness and are keen to study towards their NEBOSH qualification. Experience in a related industry such as Utilities is highly desirable. You will also bring: Strong organisational and communication skills, with the ability to advise and influence at all levels. A proactive, hands-on approach with the confidence to challenge unsafe practices. Excellent attention to detail and the ability to analyse safety data and identify trends. Previous experience in a Health & Safety role (Advisor or Assistant level). A genuine passion for creating safe, compliant, positive workplaces. Why This Role? This is a fantastic opportunity for someone looking to step up into an advisory position or grow their expertise in Health & Safety. You will join a supportive team, gain exposure to key safety initiatives, and play a meaningful role in enhancing the wellbeing of staff across the business. Salary is £36k-£40k depending on experience. The role is based on site in Leeds and a driving licence is essential for travel to remote sites. If all this sounds like you, you can apply via the link below and we will be in touch.
Dec 09, 2025
Full time
Health & Safety Assistant Our client has doubled their headcount over the last two years and continues to expand. Supplying into the Power sector, they operate to rigorous Health & Safety standards to ensure the wellbeing of their workforce. As part of this growth, they are seeking a Health & Safety Assistant to join their team. This role will be based at their Leeds site, with some travel to project locations. In this role, you will play a key part in promoting a strong safety culture and ensuring compliance with legislation and internal standards. Working closely with the H&S Manager, you will help implement policies, monitor site activities, and provide guidance to operational teams to support a safe, compliant, and efficient working environment. Key Responsibilities Assist with the development and implementation of Health & Safety policies, procedures, and compliance standards. Support site audits, inspections, and incident investigations to drive continuous improvement. Maintain accurate records, prepare reports, and update safety documentation. Collect and analyse data on near misses, incidents, and accidents to identify trends and recommend improvements. Ensure corrective actions are recorded, tracked, and closed out on time. Deliver toolbox talks, safety briefings, and inductions for new starters. Conduct regular site inspections to identify hazards, unsafe behaviours, or compliance gaps, ensuring PPE and safety equipment are correctly maintained. What We re Looking For We want to hear from you if you are NEBOSH qualified with experience in the Power sector. However, we are also open to individuals early in their H&S career who have strong process and compliance awareness and are keen to study towards their NEBOSH qualification. Experience in a related industry such as Utilities is highly desirable. You will also bring: Strong organisational and communication skills, with the ability to advise and influence at all levels. A proactive, hands-on approach with the confidence to challenge unsafe practices. Excellent attention to detail and the ability to analyse safety data and identify trends. Previous experience in a Health & Safety role (Advisor or Assistant level). A genuine passion for creating safe, compliant, positive workplaces. Why This Role? This is a fantastic opportunity for someone looking to step up into an advisory position or grow their expertise in Health & Safety. You will join a supportive team, gain exposure to key safety initiatives, and play a meaningful role in enhancing the wellbeing of staff across the business. Salary is £36k-£40k depending on experience. The role is based on site in Leeds and a driving licence is essential for travel to remote sites. If all this sounds like you, you can apply via the link below and we will be in touch.
Join us as a Financial Crime Enhanced Due Diligence Manager, where you will conduct Enhanced Due Diligence (EDD) reviews for Correspondent Banking clients. As a Financial Crime Enhanced Due Diligence Manager you will be required to have a thorough understanding of the Anti-Money Laundering (AML), Sanctions, and Anti-Bribery and Corruption (ABC) risks inherent to this high-risk sector. Including analysing complex documentation and drawing insights from a variety of Management Information (MI) sources to identify and assess risk factors. A key responsibility involved gathering and evaluating information from multiple sources and presenting the findings in a clear, concise, and well-structured manner. Based on this analysis, the role holder will make recommendations on whether to maintain or exit a client relationship, or to carry out additional due diligence to mitigate any identified risks. You will collaborate with the compliance function, relationship teams, and Know Your Customer (KYC) Customer Due Diligence (CDD) delivery teams to ensure the production of high-quality EDD reviews. Operating at a senior level, the individual will deliver detailed reports that support informed decision making by senior management regarding the onboarding and ongoing management of Corporate Bank clients. Playing a key presenter role in relevant Governance Forums within the business, with an important aspect of the role contributing to continuous improvements in the governance processes and procedures for the Correspondent Banking sector, ensuring effective escalation and closure of issues and supporting the broader alignment of CDD and EDD practices across the Corporate Bank Financial Crime Execution framework. To be successful in this role you will have: Previous experience of Enhanced Due Diligence or other risk management roles. Strong writing and presentation skills, ability to effectively summarise information from multiple sources into a concise and well argued analytical assessment. In depth knowledge of AML/Sanctions/ABC risks and ability to analyse those in a commercial banking context. Ability to work unsupervised, make informed judgements and use initiative to solve several, often complex, cases simultaneously within deadlines. Ability to lead customer conversation on financial crime related topics. Ability to present complex subject matters concisely and confidently at Forum meetings and engage with internal and external stakeholders often at Managing Director level. Ability to make recommendations and respond to challenges and provide balanced analysis and reasoned arguments to support recommendations. Educated to Degree level. Knowledge of financial crime and experience with conducting financial crime risk assessments. Interest in geopolitical events, regulatory landscape, and confidence in analysing risks in the context of financial flows. Previous experience using open source research tools such as World check. Ability to work using own initiative and come to conclusions and make recommendations to senior stakeholders. Excellent report writing and presentation skills. Excellent English language skills both verbal and written are essential. Excellent stakeholder management skills and the ability to have difficult and often sensitive client discussions that do not impact overall client relationships. Desirable skills include: Relevant AML/CTF or ABC qualifications i.e. ACAMs. Knowledge of UK Financial Crime regulatory environment. You may be assessed on key critical skills relevant to success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, in addition to job specific technical skills. This role is based in London or Birmingham. Purpose of the role To provide data led expert oversight and check and challenge on business and compliance matters to evidence that the organisation is operating in compliance with Barclays legal, regulatory and ethical responsibilities. Accountabilities Identification and assessment of compliance risks through thorough reviews of business activities, changes, processes, testing and systems. Identification and investigation of potential market abuse, including but not limited to insider dealing, unlawful disclosure, market manipulation or anti competitive conduct. Conduct investigation of compliance risk events or breaches. Oversight and check and challenge of corrective actions and preventative measures to avoid future occurrences. Implementation of compliance policies and procedures in line with regulatory requirements and ensuring that the bank's internal policies are aligned with international standards, including jurisdictional requirements. Collaboration with 1LOD, other relevant compliance teams and legal, and relevant risk management functions to facilitate a comprehensive approach to compliance and risk management. Identification, investigation and oversight of potential money laundering, terrorist financing or other financial crime. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively. Communicate complex information. "Complex" information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 09, 2025
Full time
Join us as a Financial Crime Enhanced Due Diligence Manager, where you will conduct Enhanced Due Diligence (EDD) reviews for Correspondent Banking clients. As a Financial Crime Enhanced Due Diligence Manager you will be required to have a thorough understanding of the Anti-Money Laundering (AML), Sanctions, and Anti-Bribery and Corruption (ABC) risks inherent to this high-risk sector. Including analysing complex documentation and drawing insights from a variety of Management Information (MI) sources to identify and assess risk factors. A key responsibility involved gathering and evaluating information from multiple sources and presenting the findings in a clear, concise, and well-structured manner. Based on this analysis, the role holder will make recommendations on whether to maintain or exit a client relationship, or to carry out additional due diligence to mitigate any identified risks. You will collaborate with the compliance function, relationship teams, and Know Your Customer (KYC) Customer Due Diligence (CDD) delivery teams to ensure the production of high-quality EDD reviews. Operating at a senior level, the individual will deliver detailed reports that support informed decision making by senior management regarding the onboarding and ongoing management of Corporate Bank clients. Playing a key presenter role in relevant Governance Forums within the business, with an important aspect of the role contributing to continuous improvements in the governance processes and procedures for the Correspondent Banking sector, ensuring effective escalation and closure of issues and supporting the broader alignment of CDD and EDD practices across the Corporate Bank Financial Crime Execution framework. To be successful in this role you will have: Previous experience of Enhanced Due Diligence or other risk management roles. Strong writing and presentation skills, ability to effectively summarise information from multiple sources into a concise and well argued analytical assessment. In depth knowledge of AML/Sanctions/ABC risks and ability to analyse those in a commercial banking context. Ability to work unsupervised, make informed judgements and use initiative to solve several, often complex, cases simultaneously within deadlines. Ability to lead customer conversation on financial crime related topics. Ability to present complex subject matters concisely and confidently at Forum meetings and engage with internal and external stakeholders often at Managing Director level. Ability to make recommendations and respond to challenges and provide balanced analysis and reasoned arguments to support recommendations. Educated to Degree level. Knowledge of financial crime and experience with conducting financial crime risk assessments. Interest in geopolitical events, regulatory landscape, and confidence in analysing risks in the context of financial flows. Previous experience using open source research tools such as World check. Ability to work using own initiative and come to conclusions and make recommendations to senior stakeholders. Excellent report writing and presentation skills. Excellent English language skills both verbal and written are essential. Excellent stakeholder management skills and the ability to have difficult and often sensitive client discussions that do not impact overall client relationships. Desirable skills include: Relevant AML/CTF or ABC qualifications i.e. ACAMs. Knowledge of UK Financial Crime regulatory environment. You may be assessed on key critical skills relevant to success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, in addition to job specific technical skills. This role is based in London or Birmingham. Purpose of the role To provide data led expert oversight and check and challenge on business and compliance matters to evidence that the organisation is operating in compliance with Barclays legal, regulatory and ethical responsibilities. Accountabilities Identification and assessment of compliance risks through thorough reviews of business activities, changes, processes, testing and systems. Identification and investigation of potential market abuse, including but not limited to insider dealing, unlawful disclosure, market manipulation or anti competitive conduct. Conduct investigation of compliance risk events or breaches. Oversight and check and challenge of corrective actions and preventative measures to avoid future occurrences. Implementation of compliance policies and procedures in line with regulatory requirements and ensuring that the bank's internal policies are aligned with international standards, including jurisdictional requirements. Collaboration with 1LOD, other relevant compliance teams and legal, and relevant risk management functions to facilitate a comprehensive approach to compliance and risk management. Identification, investigation and oversight of potential money laundering, terrorist financing or other financial crime. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively. Communicate complex information. "Complex" information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. The User Experience Center of Expertise (UX CoE), within Global Services (GS), provides corporate support to internal business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What You'll Do As a senior member of BCG's Global IT UX Center of Excellence (CoE) , you will lead and elevate user research across the firm's digital product ecosystem. Your mission is to define and execute a forward-looking UX research strategy that shapes the design of next-generation SaaS platforms, digital ecosystems, virtual assistants, websites, apps, and Agentic AI-driven solutions. By harnessing existing and emerging AI technologies, you will enhance the consulting lifecycle, improve productivity, and create a distinct competitive advantage for BCG and its clients. You are a creative, strategic, and hands-on Research Leader - passionate about crafting intuitive, impactful, and AI-augmented user experiences. Through a strong advocacy for user-centred design, you will balance innovation with practicality and measurable business impact. Working collaboratively with other UX Chapter Leads, you will define standards, frameworks, and guardrails that ensure consistency and excellence across all BCG digital products. In this senior leadership role, you will serve as both mentor and contributor. As a line manager, you will establish a future facing UX research practice, and guide our team of UX Researchers working within in Digital Product Teams, fostering their professional growth and ensuring alignment with BCG's digital and AI-first priorities. You'll keep your skills sharp and your leadership grounded in practice. Key Responsibilities UX Research Strategy & Vision: Define the research strategy that aligns user insights with business objectives and value creation. Champion user-centred design principles to drive innovation while balancing technical feasibility and strategic value.Define the shift to experience and journey-based research methods from singular products. Cross-Functional Collaboration: Partner closely with design, product, data science, and consulting teams to embed UX practices into GenAI solutions, ensuring alignment across product roadmaps and business goals. Innovative, Scalable Research : Develop and lead AI-powered research methodologies that address critical challenges such as trust, and scalability in digital products. Execution & Delivery : Drive discovery-to-deployment research initiatives, collaborating with senior stakeholders to deliver validated, actionable insights that guide MVPs and scalable product releases. Leadership & Mentorship: Establish research standards for AI-first digital products in partnership with UX Chapter Leads. Mentor and develop researchers, fostering a culture of innovation, experimentation, and continuous learning. Research Practice & Expertise: Lead generative and evaluative research, usability testing, and behavioural data analysis to validate concepts and refine designs that enhance user experience and business outcomes. Capture user sentiment and own and publish results and actions back to BCG What You'll Bring 10+ years of experience in user research within consulting, agency, or technology-led organizations, including at least 5 years in research leadership roles. Proven success in scaling UX research, supporting diverse user groups, regions, and cross-functional teams. Experienced in leading distributed research teams and nurturing talent within fast-paced, innovation-driven environments. Deep expertise across the end-to-end design lifecycle - from discovery through delivery - with strong grounding in agile, scrum, and design thinking methodologies. Strategic leadership skills with a track record of aligning UX research initiatives to business outcomes, value creation, and executive priorities, particularly in emerging areas like GenAI. Data-driven mindset, with the ability to define and track UX impact through metrics and KPIs that communicate value to stakeholders. Skilled in research platforms and tools such as Qualtrics , Content Square , Hive , Dovetail , Maze , and . Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Dec 09, 2025
Full time
Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. The User Experience Center of Expertise (UX CoE), within Global Services (GS), provides corporate support to internal business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What You'll Do As a senior member of BCG's Global IT UX Center of Excellence (CoE) , you will lead and elevate user research across the firm's digital product ecosystem. Your mission is to define and execute a forward-looking UX research strategy that shapes the design of next-generation SaaS platforms, digital ecosystems, virtual assistants, websites, apps, and Agentic AI-driven solutions. By harnessing existing and emerging AI technologies, you will enhance the consulting lifecycle, improve productivity, and create a distinct competitive advantage for BCG and its clients. You are a creative, strategic, and hands-on Research Leader - passionate about crafting intuitive, impactful, and AI-augmented user experiences. Through a strong advocacy for user-centred design, you will balance innovation with practicality and measurable business impact. Working collaboratively with other UX Chapter Leads, you will define standards, frameworks, and guardrails that ensure consistency and excellence across all BCG digital products. In this senior leadership role, you will serve as both mentor and contributor. As a line manager, you will establish a future facing UX research practice, and guide our team of UX Researchers working within in Digital Product Teams, fostering their professional growth and ensuring alignment with BCG's digital and AI-first priorities. You'll keep your skills sharp and your leadership grounded in practice. Key Responsibilities UX Research Strategy & Vision: Define the research strategy that aligns user insights with business objectives and value creation. Champion user-centred design principles to drive innovation while balancing technical feasibility and strategic value.Define the shift to experience and journey-based research methods from singular products. Cross-Functional Collaboration: Partner closely with design, product, data science, and consulting teams to embed UX practices into GenAI solutions, ensuring alignment across product roadmaps and business goals. Innovative, Scalable Research : Develop and lead AI-powered research methodologies that address critical challenges such as trust, and scalability in digital products. Execution & Delivery : Drive discovery-to-deployment research initiatives, collaborating with senior stakeholders to deliver validated, actionable insights that guide MVPs and scalable product releases. Leadership & Mentorship: Establish research standards for AI-first digital products in partnership with UX Chapter Leads. Mentor and develop researchers, fostering a culture of innovation, experimentation, and continuous learning. Research Practice & Expertise: Lead generative and evaluative research, usability testing, and behavioural data analysis to validate concepts and refine designs that enhance user experience and business outcomes. Capture user sentiment and own and publish results and actions back to BCG What You'll Bring 10+ years of experience in user research within consulting, agency, or technology-led organizations, including at least 5 years in research leadership roles. Proven success in scaling UX research, supporting diverse user groups, regions, and cross-functional teams. Experienced in leading distributed research teams and nurturing talent within fast-paced, innovation-driven environments. Deep expertise across the end-to-end design lifecycle - from discovery through delivery - with strong grounding in agile, scrum, and design thinking methodologies. Strategic leadership skills with a track record of aligning UX research initiatives to business outcomes, value creation, and executive priorities, particularly in emerging areas like GenAI. Data-driven mindset, with the ability to define and track UX impact through metrics and KPIs that communicate value to stakeholders. Skilled in research platforms and tools such as Qualtrics , Content Square , Hive , Dovetail , Maze , and . Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Melton Borough Council Homepage
Melton Mowbray, Leicestershire
Closing Date: 12:00, Monday 22 December 2025 There is never a dull moment in Local Government and certainly not in housing. This is an opportunity to lead an exciting next chapter for Melton's Housing Services Team, staying true to our mission of Helping People, Shaping Places. With our C2 grading from the Regulator of Social Housing in August 2024 following a proactive inspection, we have confidence in our journey so far and in the plans we have to enter the next chapter for housing at Melton Borough Council. This is an important management role with responsibility for ensuring high quality housing services for council tenants, with services that focus on positive outcomes for tenants and demonstrate good value for money. The role will lead the core housing and tenancy functions of the council, ensuring excellent outcomes for customers. As part of our Housing Leadership Team, the role will directly support the Assistant Director of Housing Quality, Development and Landlord Services. The role will have responsibility for ensuring that rental and service charge income is maximised, anti-social behaviour is tackled robustly, our leasehold properties are managed correctly and tenants are provided with the support they need to sustain their tenancies. The role will ensure that tenancies are managed in line with good, data led, tenancy management principles. It will oversee the management and performance of tenancy management (sustainment and enforcement), income management and older persons' housing functions. About you We are looking for someone that has extensive experience of tenancy management, preferably in a social housing environment. We are looking for someone that can really demonstrate how they have listened to the views of tenants and then implemented service changes and enhancements in response to this feedback. You will have a good knowledge of tenancy management principles and be able to demonstrate how you have applied these to a housing service. A good applied understanding of legislation and regulation surrounding tenancy management is important. You will be able to plan over a long term period, including short and long term, evidence based, budget setting. Some contract management skills, and knowledge of different contract types, is desirable. We continue to adapt and improve our housing function in line with tenant feedback and the requirements of regulation. You will have experience of leading and managing change in an organisation, providing the team with the support that they need to ensure this has a real impact and is embedded. You will be able to provide clear updates on progress and performance to a wide range of stakeholders. Ideally you will have a level 4 housing qualification, or the ability and commitment to starting this within a three-year period. Ideally you will have relevant membership to a chartered body. You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. About Us Melton resides in the beautiful Leicestershire countryside. Its town centre Melton Mowbray, is a quintessential English market town built on a strong tradition of farming. Renowned for its fine food and drink, the borough has become the centre of excellence for local food producers. The town itself is steeped in history and together with the surrounding area has much to offer all those that choose to live, work or visit here. At Melton Borough Council, we are firmly committed to promoting a vibrant and sustainable economy, focused on growth and prosperity. Working for us, you will find a great sense of community in which we work together towards achieving the council's shared objectives and which ensures our customers are at the heart of everything we do. You'll also enjoy an excellent range of benefits and family friendly working policies. These include flexi time with no core hours, agile working arrangements which enables multi-site and home working, generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme and a clear commitment to your continued professional development. More information This post requires a check with the disclosure and barring service (DBS). Please see the full job description below. For an informal chat about the role, please do not hesitate to contact: Chris Flannery - Assistant Director for Housing Quality, Development and Landlord Services
Dec 09, 2025
Full time
Closing Date: 12:00, Monday 22 December 2025 There is never a dull moment in Local Government and certainly not in housing. This is an opportunity to lead an exciting next chapter for Melton's Housing Services Team, staying true to our mission of Helping People, Shaping Places. With our C2 grading from the Regulator of Social Housing in August 2024 following a proactive inspection, we have confidence in our journey so far and in the plans we have to enter the next chapter for housing at Melton Borough Council. This is an important management role with responsibility for ensuring high quality housing services for council tenants, with services that focus on positive outcomes for tenants and demonstrate good value for money. The role will lead the core housing and tenancy functions of the council, ensuring excellent outcomes for customers. As part of our Housing Leadership Team, the role will directly support the Assistant Director of Housing Quality, Development and Landlord Services. The role will have responsibility for ensuring that rental and service charge income is maximised, anti-social behaviour is tackled robustly, our leasehold properties are managed correctly and tenants are provided with the support they need to sustain their tenancies. The role will ensure that tenancies are managed in line with good, data led, tenancy management principles. It will oversee the management and performance of tenancy management (sustainment and enforcement), income management and older persons' housing functions. About you We are looking for someone that has extensive experience of tenancy management, preferably in a social housing environment. We are looking for someone that can really demonstrate how they have listened to the views of tenants and then implemented service changes and enhancements in response to this feedback. You will have a good knowledge of tenancy management principles and be able to demonstrate how you have applied these to a housing service. A good applied understanding of legislation and regulation surrounding tenancy management is important. You will be able to plan over a long term period, including short and long term, evidence based, budget setting. Some contract management skills, and knowledge of different contract types, is desirable. We continue to adapt and improve our housing function in line with tenant feedback and the requirements of regulation. You will have experience of leading and managing change in an organisation, providing the team with the support that they need to ensure this has a real impact and is embedded. You will be able to provide clear updates on progress and performance to a wide range of stakeholders. Ideally you will have a level 4 housing qualification, or the ability and commitment to starting this within a three-year period. Ideally you will have relevant membership to a chartered body. You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. About Us Melton resides in the beautiful Leicestershire countryside. Its town centre Melton Mowbray, is a quintessential English market town built on a strong tradition of farming. Renowned for its fine food and drink, the borough has become the centre of excellence for local food producers. The town itself is steeped in history and together with the surrounding area has much to offer all those that choose to live, work or visit here. At Melton Borough Council, we are firmly committed to promoting a vibrant and sustainable economy, focused on growth and prosperity. Working for us, you will find a great sense of community in which we work together towards achieving the council's shared objectives and which ensures our customers are at the heart of everything we do. You'll also enjoy an excellent range of benefits and family friendly working policies. These include flexi time with no core hours, agile working arrangements which enables multi-site and home working, generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme and a clear commitment to your continued professional development. More information This post requires a check with the disclosure and barring service (DBS). Please see the full job description below. For an informal chat about the role, please do not hesitate to contact: Chris Flannery - Assistant Director for Housing Quality, Development and Landlord Services
As a Team Manager in Fashion, Home & Beauty, you'll lead by example, driving performance, and helping reshape M&S for the next generation of customers. You'll be on the shop floor, inspiring your team to deliver standout style, sharp service, and commercial results, even on the busiest days. This is a role for people who move fast and continually raise the bar to deliver five-star service. Own your department from layout and product to service and performance. You'll make bold decisions to drive sales and service. Coach and develop your team. You'll set the pace, build capability, and create a high performance culture that's focused, fast, and collaborative. Use commercial insights to lead with confidence - understanding the numbers, trends, and opportunities that will make your department thrive. Flexibility is vital, and you'll be agile in your approach. This is a transformation environment - things move fast and we need leaders who move faster. Are you ready to lead? Take your marks and get ready to apply. Purpose Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability. Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers. Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region. Ensure colleagues understand and are motivated to deliver their part. Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand. Supports the delivery of an inspirational, improved and consistent visual customer journey in store which inspires our customers to shop and buy more often. Key Accountabilities Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's. Supports the delivery and embedding of the business transformation plan and change initiatives for their area. Delivers great standards and service by setting clear expectations with store colleagues. Create the right culture, role modelling new digital ways of working and leadership behaviours. Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well. Deliver brilliant basics through the team. Seeks customer feedback and takes action to deliver improvement. Uses data and insight to improve customer in store experience, improve the operation and drive performance. Support the delivery of Plan A. Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success. Recruit for the team, ensuring new starters have a brilliant onboarding experience. Deliver all line management activities in line with company process and policy. Build an active working partnership with BIG, provide feedback and support the development of BIG reps. Deliver operational excellence to maximise product availability, minimise stock and cash loss. Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly. Maintain a safe and legal store environment. Supports visual merchandising updates across all launches, events and campaigns. Technical Skills / Experience Ability to lead a team to deliver excellent customer service and KPI's across the store. Create the right culture, role modelling new digital ways of working and leadership behaviours. Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems. Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit. Good working knowledge of VM principles. Good level of digital capability and an understanding and use of all systems. Good knowledge of the legal requirements across their area of accountability and the store. Knowledge of our people policies and managing performance within a team. The ability to have difficult conversations with effective resolutions with colleagues. Good communicator and listener who will inspire, share their knowledge and best practices with others. Ability to plan and review across the week and the month. Ability to deliver under pressure demonstrating resilience. Ability to build and maintain relationships with key stakeholders across the store and region. Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset. Key Leadership Capabilities Successfully embeds change for lasting commercial impact and results. Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting. Takes ownership and accountability for the success of their team. Spends time coaching colleagues to accelerate performance and personal growth. Recognises high performance and supports poor performers to improve. Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are. Uses customer feedback and market trends to guide teams work. Helps teams understand information and business messages by actively seeking out opinions and asking questions. Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues. Seeks the best solution for M&S by proactively collaborating with colleagues from across the business. Key Relationships and Stakeholders Customers Colleagues Store Leadership Regional Leadership BIG Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Dec 09, 2025
Full time
As a Team Manager in Fashion, Home & Beauty, you'll lead by example, driving performance, and helping reshape M&S for the next generation of customers. You'll be on the shop floor, inspiring your team to deliver standout style, sharp service, and commercial results, even on the busiest days. This is a role for people who move fast and continually raise the bar to deliver five-star service. Own your department from layout and product to service and performance. You'll make bold decisions to drive sales and service. Coach and develop your team. You'll set the pace, build capability, and create a high performance culture that's focused, fast, and collaborative. Use commercial insights to lead with confidence - understanding the numbers, trends, and opportunities that will make your department thrive. Flexibility is vital, and you'll be agile in your approach. This is a transformation environment - things move fast and we need leaders who move faster. Are you ready to lead? Take your marks and get ready to apply. Purpose Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability. Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers. Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region. Ensure colleagues understand and are motivated to deliver their part. Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand. Supports the delivery of an inspirational, improved and consistent visual customer journey in store which inspires our customers to shop and buy more often. Key Accountabilities Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's. Supports the delivery and embedding of the business transformation plan and change initiatives for their area. Delivers great standards and service by setting clear expectations with store colleagues. Create the right culture, role modelling new digital ways of working and leadership behaviours. Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well. Deliver brilliant basics through the team. Seeks customer feedback and takes action to deliver improvement. Uses data and insight to improve customer in store experience, improve the operation and drive performance. Support the delivery of Plan A. Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success. Recruit for the team, ensuring new starters have a brilliant onboarding experience. Deliver all line management activities in line with company process and policy. Build an active working partnership with BIG, provide feedback and support the development of BIG reps. Deliver operational excellence to maximise product availability, minimise stock and cash loss. Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly. Maintain a safe and legal store environment. Supports visual merchandising updates across all launches, events and campaigns. Technical Skills / Experience Ability to lead a team to deliver excellent customer service and KPI's across the store. Create the right culture, role modelling new digital ways of working and leadership behaviours. Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems. Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit. Good working knowledge of VM principles. Good level of digital capability and an understanding and use of all systems. Good knowledge of the legal requirements across their area of accountability and the store. Knowledge of our people policies and managing performance within a team. The ability to have difficult conversations with effective resolutions with colleagues. Good communicator and listener who will inspire, share their knowledge and best practices with others. Ability to plan and review across the week and the month. Ability to deliver under pressure demonstrating resilience. Ability to build and maintain relationships with key stakeholders across the store and region. Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset. Key Leadership Capabilities Successfully embeds change for lasting commercial impact and results. Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting. Takes ownership and accountability for the success of their team. Spends time coaching colleagues to accelerate performance and personal growth. Recognises high performance and supports poor performers to improve. Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are. Uses customer feedback and market trends to guide teams work. Helps teams understand information and business messages by actively seeking out opinions and asking questions. Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues. Seeks the best solution for M&S by proactively collaborating with colleagues from across the business. Key Relationships and Stakeholders Customers Colleagues Store Leadership Regional Leadership BIG Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
About The Role Our Assistant Store Managers are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion. In addition, they work closely with the Store Manager to support the store's overall success and step up to manage in their absence. This commitment to high performance is recognised and rewarded through our generous, industry-leading uncapped commission scheme, which ensures that all our Retail colleagues are rewarded for their dedication and hard work. Core Responsibilities Take ownership of overall showroom sales performance and effectively manage all areas of the business to ensure targets are consistently achieved. Maximise showroom profitability by developing a culture where highly motivated individuals can successfully meet and exceed targets. Support continual performance improvement of Retail Sales Advisors and Assistant Store Managers by regularly setting clear expectations and developing the team through sales observations, feedback, training, and reviews. Recruit and onboard industry-leading Retail Sales Advisors by following recruitment and probation guidelines. Ensure the showroom is fully compliant in all areas of Health and Safety, finance, sales, FCA Regulations, GDPR, and stock control. Create a safe, comfortable, and up-to-date trading environment, ensuring the showroom is always ready to trade, displaying the correct promotional activity, and inviting our guests. Work with the team to share their expert knowledge of extensive product ranges and services and provide all customers with an exceptional experience. Utilise systems to ensure all customer information is processed compliantly, efficiently, and correctly following all Oak Furnitureland procedures and policies. Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions. Manage daily operations of the showroom, ensuring smooth and efficient functioning. Coordinate with the Visual Merchandising Team to ensure that all displays are up-to-date and visually appealing. Foster a positive and collaborative team environment, encouraging open communication and teamwork. Conduct regular team meetings to update colleagues on performance, new products, and company policies. Develop colleagues using all available tools and resources to ensure all team members have the skills and knowledge required to perform their roles effectively. Analyse sales data and market trends to develop strategies for increasing sales and profitability. Skills and Experience Capable of leading, coaching, and developing a competitive sales team that consistently meets their goals and targets. Effective leader who leads by example and can communicate confidently and clearly through daily management of shop floor behaviours. Build colleague's commitment and energise them to work towards goals and targets. Experience in successfully managing a large turnover retail store, ideally from a furniture retailer or heavily incentivised big-ticket sales environment. Proven track record of delivering successful businesses that operate within a consultative selling environment. Experience in leading sales teams to sell and promote products and services in an informative, engaging, and professional manner by demonstrating in-depth knowledge of the extensive product range. Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures. £45,000 to £50,000 per annum. In addition, our Assistant Store Managers work towards a store target offering uncapped commission rates of up to 4% on all sales. Working Hours This is a full-time role working 40 hours per week, 5 out of 7 days, with one weekend off every six. This position may suit individuals with previous skills or experience gained from the following roles: Deputy Sales Manager, Deputy Store Manager, Assistant Retail Manager, Senior Sales Advisor, Senior Sales Consultant, Senior Sales Executive or Sales Supervisor. Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period. Generous Holiday Allowance: Benefit from 20 days of holiday each year (excluding Bank Holidays), giving you ample time to relax and recharge. Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you! My Rewards Programme: Unlock incredible savings and enjoy exclusive discounts on essentials and luxuries, from dining out and grocery shopping to entertainment, holidays, and gym memberships. Competitive Pension Scheme: Secure your future with a 4% employee contribution, matched by the company. Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65. Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company. Supportive Employee Assistance Programme: Access professional counselling services via phone or in person whenever needed. Convenient Free On-site Parking: Enjoy the convenience and ease of free parking at our location. Company Information Oak Furnitureland launched in 2006. Our brand was built on ensuring our customers could access high-quality hardwood furniture at affordable prices, and we were predominantly known for our range of well-crafted cabinetry. Fast-forward to today, and you'll discover our commitment to using quality materials and creating furniture built to last hasn't changed. We still offer great value for money, too, but what you'll discover now is an evolution that's seen us expand our categories and styles of furniture so that we can offer something for every home. Not only do we offer fantastic home furniture, but we are also a great place to work. Our colleagues are valued, feel connected to the business, and are provided with an environment where they can flourish, contribute, and develop their careers. To support us, we are guided by our company's purpose of 'helping people make their house a real home', which is underpinned by our values: We are adaptable We are experts We are authentic We are one team We put our customers first. Our mission is to build an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression and growth. We strive to recruit and retain diverse talent representative of our customer demographic. We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. As we endeavour to create a workplace that reflects our diverse customer base and the communities in which we live and work, we strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in how we hire new colleagues and if you require any additional support to help you through the process, we're happy to make the necessary adjustments for anyone who needs them. Please know that any offer is subject to references and a DBS check.
Dec 09, 2025
Full time
About The Role Our Assistant Store Managers are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion. In addition, they work closely with the Store Manager to support the store's overall success and step up to manage in their absence. This commitment to high performance is recognised and rewarded through our generous, industry-leading uncapped commission scheme, which ensures that all our Retail colleagues are rewarded for their dedication and hard work. Core Responsibilities Take ownership of overall showroom sales performance and effectively manage all areas of the business to ensure targets are consistently achieved. Maximise showroom profitability by developing a culture where highly motivated individuals can successfully meet and exceed targets. Support continual performance improvement of Retail Sales Advisors and Assistant Store Managers by regularly setting clear expectations and developing the team through sales observations, feedback, training, and reviews. Recruit and onboard industry-leading Retail Sales Advisors by following recruitment and probation guidelines. Ensure the showroom is fully compliant in all areas of Health and Safety, finance, sales, FCA Regulations, GDPR, and stock control. Create a safe, comfortable, and up-to-date trading environment, ensuring the showroom is always ready to trade, displaying the correct promotional activity, and inviting our guests. Work with the team to share their expert knowledge of extensive product ranges and services and provide all customers with an exceptional experience. Utilise systems to ensure all customer information is processed compliantly, efficiently, and correctly following all Oak Furnitureland procedures and policies. Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions. Manage daily operations of the showroom, ensuring smooth and efficient functioning. Coordinate with the Visual Merchandising Team to ensure that all displays are up-to-date and visually appealing. Foster a positive and collaborative team environment, encouraging open communication and teamwork. Conduct regular team meetings to update colleagues on performance, new products, and company policies. Develop colleagues using all available tools and resources to ensure all team members have the skills and knowledge required to perform their roles effectively. Analyse sales data and market trends to develop strategies for increasing sales and profitability. Skills and Experience Capable of leading, coaching, and developing a competitive sales team that consistently meets their goals and targets. Effective leader who leads by example and can communicate confidently and clearly through daily management of shop floor behaviours. Build colleague's commitment and energise them to work towards goals and targets. Experience in successfully managing a large turnover retail store, ideally from a furniture retailer or heavily incentivised big-ticket sales environment. Proven track record of delivering successful businesses that operate within a consultative selling environment. Experience in leading sales teams to sell and promote products and services in an informative, engaging, and professional manner by demonstrating in-depth knowledge of the extensive product range. Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures. £45,000 to £50,000 per annum. In addition, our Assistant Store Managers work towards a store target offering uncapped commission rates of up to 4% on all sales. Working Hours This is a full-time role working 40 hours per week, 5 out of 7 days, with one weekend off every six. This position may suit individuals with previous skills or experience gained from the following roles: Deputy Sales Manager, Deputy Store Manager, Assistant Retail Manager, Senior Sales Advisor, Senior Sales Consultant, Senior Sales Executive or Sales Supervisor. Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period. Generous Holiday Allowance: Benefit from 20 days of holiday each year (excluding Bank Holidays), giving you ample time to relax and recharge. Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you! My Rewards Programme: Unlock incredible savings and enjoy exclusive discounts on essentials and luxuries, from dining out and grocery shopping to entertainment, holidays, and gym memberships. Competitive Pension Scheme: Secure your future with a 4% employee contribution, matched by the company. Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65. Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company. Supportive Employee Assistance Programme: Access professional counselling services via phone or in person whenever needed. Convenient Free On-site Parking: Enjoy the convenience and ease of free parking at our location. Company Information Oak Furnitureland launched in 2006. Our brand was built on ensuring our customers could access high-quality hardwood furniture at affordable prices, and we were predominantly known for our range of well-crafted cabinetry. Fast-forward to today, and you'll discover our commitment to using quality materials and creating furniture built to last hasn't changed. We still offer great value for money, too, but what you'll discover now is an evolution that's seen us expand our categories and styles of furniture so that we can offer something for every home. Not only do we offer fantastic home furniture, but we are also a great place to work. Our colleagues are valued, feel connected to the business, and are provided with an environment where they can flourish, contribute, and develop their careers. To support us, we are guided by our company's purpose of 'helping people make their house a real home', which is underpinned by our values: We are adaptable We are experts We are authentic We are one team We put our customers first. Our mission is to build an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression and growth. We strive to recruit and retain diverse talent representative of our customer demographic. We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. As we endeavour to create a workplace that reflects our diverse customer base and the communities in which we live and work, we strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in how we hire new colleagues and if you require any additional support to help you through the process, we're happy to make the necessary adjustments for anyone who needs them. Please know that any offer is subject to references and a DBS check.
As a Team Manager in Food, you'll be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back-office role. It's a frontline leadership position in one of the most competitive retailers in UK. You'll need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you're managing stock, coaching your team, or solving problems, you'll move with purpose and lead by example. This is your chance to step into a high-impact role and help shape the future of M&S Food as we push the boundaries in our transformation. Lead and coach a team to deliver consistently under pressure. You'll set the pace, build capability, and hold the line on standards. From sales and standards to availability and team performance, you'll make things happen and take accountability when things don't go to plan Work across departments to deliver a seamless customer experience. You'll need to collaborate fast, fix problems early, leading with pace and purpose. Drive commercial performance. You'll understand the numbers, translate them into action, and help your team stay laser-focused on what matters. This is a big job - with big expectations. But for the right leader, it's the start of something game-changing. Are you ready to lead? Take Your Marks and apply today. Purpose Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region Ensure colleagues understand and are motivated to deliver their part Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's Supports the delivery and embedding of the business transformation plan and change initiatives for their area Delivers great standards and service by setting clear expectations with store colleagues Create the right culture, role modelling new digital ways of working and leadership behaviours Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well Deliver brilliant basics through the team Seeks customer feedback and takes action to deliver improvement Uses data and insight to improve customer instore experience, improve the operation and drive performance Support the delivery of Plan A Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success Recruit for the team, ensuring new starters have a brilliant onboarding experience Deliver all line management activities in line with company process and policy Build an active working partnership with BIG, provide feedback and support the development of BIG reps Deliver operational excellence to maximise product availability, minimise stock and cash loss Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly Maintain a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Technical Skills/ Experience Ability to lead a team to deliver excellent customer service and KPI's across the store Create the right culture, role modelling new digital ways of working and leadership behaviours Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit Good working knowledge of VM principles Good level of digital capability and an understanding and use of all systems Good knowledge of the legal requirements across their area of accountability and the store Knowledge of our people policies and managing performance within a team The ability to have difficult conversations with effective resolutions with colleagues Good communicator and listener who will inspire, share their knowledge and best practices with others Ability to plan and review across the week and the month Ability to deliver under pressure demonstrating resilience Ability to build and maintain relationships with key stakeholders across the store and region Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset Key Leadership Capabilities Successfully embeds change for lasting commercial impact and results Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting Takes ownership and accountability for the success of their team Spends time coaching colleagues to accelerate performance and personal growth Recognises high performance and supports poor performers to improve Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are Uses customer feedback and market trends to guide teams work Helps teams understand information and business messages by actively seeking out opinions and asking questions Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues Seeks the best solution for M&S by proactively collaborating with colleagues from across the business Key Relationships and Stakeholders Customers Colleagues Store Leadership Regional Leadership BIG Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Dec 09, 2025
Full time
As a Team Manager in Food, you'll be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back-office role. It's a frontline leadership position in one of the most competitive retailers in UK. You'll need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you're managing stock, coaching your team, or solving problems, you'll move with purpose and lead by example. This is your chance to step into a high-impact role and help shape the future of M&S Food as we push the boundaries in our transformation. Lead and coach a team to deliver consistently under pressure. You'll set the pace, build capability, and hold the line on standards. From sales and standards to availability and team performance, you'll make things happen and take accountability when things don't go to plan Work across departments to deliver a seamless customer experience. You'll need to collaborate fast, fix problems early, leading with pace and purpose. Drive commercial performance. You'll understand the numbers, translate them into action, and help your team stay laser-focused on what matters. This is a big job - with big expectations. But for the right leader, it's the start of something game-changing. Are you ready to lead? Take Your Marks and apply today. Purpose Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region Ensure colleagues understand and are motivated to deliver their part Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's Supports the delivery and embedding of the business transformation plan and change initiatives for their area Delivers great standards and service by setting clear expectations with store colleagues Create the right culture, role modelling new digital ways of working and leadership behaviours Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well Deliver brilliant basics through the team Seeks customer feedback and takes action to deliver improvement Uses data and insight to improve customer instore experience, improve the operation and drive performance Support the delivery of Plan A Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success Recruit for the team, ensuring new starters have a brilliant onboarding experience Deliver all line management activities in line with company process and policy Build an active working partnership with BIG, provide feedback and support the development of BIG reps Deliver operational excellence to maximise product availability, minimise stock and cash loss Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly Maintain a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Technical Skills/ Experience Ability to lead a team to deliver excellent customer service and KPI's across the store Create the right culture, role modelling new digital ways of working and leadership behaviours Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit Good working knowledge of VM principles Good level of digital capability and an understanding and use of all systems Good knowledge of the legal requirements across their area of accountability and the store Knowledge of our people policies and managing performance within a team The ability to have difficult conversations with effective resolutions with colleagues Good communicator and listener who will inspire, share their knowledge and best practices with others Ability to plan and review across the week and the month Ability to deliver under pressure demonstrating resilience Ability to build and maintain relationships with key stakeholders across the store and region Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset Key Leadership Capabilities Successfully embeds change for lasting commercial impact and results Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting Takes ownership and accountability for the success of their team Spends time coaching colleagues to accelerate performance and personal growth Recognises high performance and supports poor performers to improve Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are Uses customer feedback and market trends to guide teams work Helps teams understand information and business messages by actively seeking out opinions and asking questions Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues Seeks the best solution for M&S by proactively collaborating with colleagues from across the business Key Relationships and Stakeholders Customers Colleagues Store Leadership Regional Leadership BIG Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
For a copy of the Jimmy Choo California Consumer Privacy Act for applicants, employees and non-employee workers, please click here. Engage and inspire the team by ensuring they are actively striving to achieve key performance indicators in order to increase store performance and reach individual and store targets Supporting the Store Manager in ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony and by personally providing exceptional customer service to VIP clients and delivering personal sales Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this Assisting the Store Manager in providing training to the team including product construction, materials, care and design, customer service, Retail Excellence and any other topics as communicated Ensure all Human Resources issues are dealt with in a timely and effective manner in line with guidance provided by EMEA HR Support the Store Manager in establishing and monitoring staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer performance management if required Support Stock Control and ensure deliveries are processed swiftly and that the store's entire product offer is made immediately available and easily accessible to customers on a consistent basis Supporting with stock takes as and when required Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy Working collaboratively with the EMEA Marketing team to identify marketing opportunities and roll out marketing initiatives with a key focus on maximizing sales potential including attending marketing /social events as brand representative Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the concession is maintained at all times In the absence of the Store Manager, successfully running and managing the day to day operations of the concession including but not limited to customer relationships, team management, store administration, stock management and visual merchandising Ensure that the store is fully compliant with financial, HR, legal and retail operation rules and procedures with a view to ensuring operational excellence Support the Store Manager with any Health and Safety and Security Actively insuring the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company within the concession Any other ad-hoc duties as might reasonably be required in the successful running of the store Competencies and Experience Required: Demonstrable success gained as a Manager with a recognised brand Previous experience of working within a Host department store Luxury brand experience in a retail environment, shoes and accessories preferable Excellent communication skills both written and verbal Demonstrable skills of Microsoft Office, Excel, Word and Powerpoint Knowledge and understanding of the luxury market, customer service and fashion Successfully able to handle multiple demands and competing priorities in a multinational business Seeks opportunities to be proactive and pre-empt store and team issues Demonstrates respect, leadership capabilities and regularly exceeds expectations Shows innovation and initiative Personal Attributes: Enthusiastic, self-confident, well presented and self-motivated Understand and represent the luxury lifestyle image of Jimmy Choo Professionalism is maintained under all circumstances Prepared to go the extra mile to achieve targets - At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences .Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V About Us
Dec 09, 2025
Full time
For a copy of the Jimmy Choo California Consumer Privacy Act for applicants, employees and non-employee workers, please click here. Engage and inspire the team by ensuring they are actively striving to achieve key performance indicators in order to increase store performance and reach individual and store targets Supporting the Store Manager in ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony and by personally providing exceptional customer service to VIP clients and delivering personal sales Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this Assisting the Store Manager in providing training to the team including product construction, materials, care and design, customer service, Retail Excellence and any other topics as communicated Ensure all Human Resources issues are dealt with in a timely and effective manner in line with guidance provided by EMEA HR Support the Store Manager in establishing and monitoring staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer performance management if required Support Stock Control and ensure deliveries are processed swiftly and that the store's entire product offer is made immediately available and easily accessible to customers on a consistent basis Supporting with stock takes as and when required Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy Working collaboratively with the EMEA Marketing team to identify marketing opportunities and roll out marketing initiatives with a key focus on maximizing sales potential including attending marketing /social events as brand representative Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the concession is maintained at all times In the absence of the Store Manager, successfully running and managing the day to day operations of the concession including but not limited to customer relationships, team management, store administration, stock management and visual merchandising Ensure that the store is fully compliant with financial, HR, legal and retail operation rules and procedures with a view to ensuring operational excellence Support the Store Manager with any Health and Safety and Security Actively insuring the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company within the concession Any other ad-hoc duties as might reasonably be required in the successful running of the store Competencies and Experience Required: Demonstrable success gained as a Manager with a recognised brand Previous experience of working within a Host department store Luxury brand experience in a retail environment, shoes and accessories preferable Excellent communication skills both written and verbal Demonstrable skills of Microsoft Office, Excel, Word and Powerpoint Knowledge and understanding of the luxury market, customer service and fashion Successfully able to handle multiple demands and competing priorities in a multinational business Seeks opportunities to be proactive and pre-empt store and team issues Demonstrates respect, leadership capabilities and regularly exceeds expectations Shows innovation and initiative Personal Attributes: Enthusiastic, self-confident, well presented and self-motivated Understand and represent the luxury lifestyle image of Jimmy Choo Professionalism is maintained under all circumstances Prepared to go the extra mile to achieve targets - At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences .Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V About Us
We are seeking a skilled and motivated Quantitative Analyst to join our Equity & Hybrid Products team. You will work at the intersection of financial engineering and quantitative research, supporting pricing, risk management, and trading strategies for a wide range of equity derivatives products. In role you will Develop and maintain pricing and risk models for equity derivatives. Implement models in C++, Python, or proprietary libraries used by front-office desks. Calibrate models to market data and perform quantitative analyses to support trading strategies. Collaborate with traders, structurers, and risk managers to deliver robust analytical tools and pricing solutions. Ensure model governance compliance, including documentation and validation support. Contribute to innovation in pricing methodologies, numerical techniques, and model efficiency improvements. Conduct scenario analysis and stress testing for complex structured products. To be successful as a Quantitative Analyst you should have MSc/PhD in a quantitative field (e.g., Mathematics, Physics, Financial Engineering, Computer Science). Strong programming skills (C++, Python or similar). Deep understanding of stochastic calculus, numerical methods, and derivatives pricing. Experience with equity derivatives (vanilla and exotics); hybrid product experience is a strong advantage. Additional skills of value include Familiarity with market data sources (e.g., Bloomberg, Reuters) and calibration techniques. Effective communication skills with ability to explain complex models to non-technical stakeholders. Previous experience in an equity front-office quant role or equity model valuation team is preferred. You may be assessed on the key critical skills relevant for this role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in London. Purpose of the role To provide quantitative and analytical expertise to support trading strategies, risk management, and decision-making within the investment banking domain, applying quantitative analysis, mathematical modelling, and technology to optimise trading and investment opportunities. Accountabilities Development and implementation of quantitative models and strategies to derive insight into market trends and optimize trading decisions, pricing, and risk management across various financial products and markets. Working closely with sales teams to identify clients' needs and develop customised solutions. In-depth research, data analysis, and statistical modelling to derive insights into market trends, pricing, and risk dynamics. Provide front office infrastructure support though ownership and maintenance of analytical libraries. Provision of expertise on quantitative methodologies, technological advancements, and industry best practices to drive innovation within the trading environment. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 09, 2025
Full time
We are seeking a skilled and motivated Quantitative Analyst to join our Equity & Hybrid Products team. You will work at the intersection of financial engineering and quantitative research, supporting pricing, risk management, and trading strategies for a wide range of equity derivatives products. In role you will Develop and maintain pricing and risk models for equity derivatives. Implement models in C++, Python, or proprietary libraries used by front-office desks. Calibrate models to market data and perform quantitative analyses to support trading strategies. Collaborate with traders, structurers, and risk managers to deliver robust analytical tools and pricing solutions. Ensure model governance compliance, including documentation and validation support. Contribute to innovation in pricing methodologies, numerical techniques, and model efficiency improvements. Conduct scenario analysis and stress testing for complex structured products. To be successful as a Quantitative Analyst you should have MSc/PhD in a quantitative field (e.g., Mathematics, Physics, Financial Engineering, Computer Science). Strong programming skills (C++, Python or similar). Deep understanding of stochastic calculus, numerical methods, and derivatives pricing. Experience with equity derivatives (vanilla and exotics); hybrid product experience is a strong advantage. Additional skills of value include Familiarity with market data sources (e.g., Bloomberg, Reuters) and calibration techniques. Effective communication skills with ability to explain complex models to non-technical stakeholders. Previous experience in an equity front-office quant role or equity model valuation team is preferred. You may be assessed on the key critical skills relevant for this role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in London. Purpose of the role To provide quantitative and analytical expertise to support trading strategies, risk management, and decision-making within the investment banking domain, applying quantitative analysis, mathematical modelling, and technology to optimise trading and investment opportunities. Accountabilities Development and implementation of quantitative models and strategies to derive insight into market trends and optimize trading decisions, pricing, and risk management across various financial products and markets. Working closely with sales teams to identify clients' needs and develop customised solutions. In-depth research, data analysis, and statistical modelling to derive insights into market trends, pricing, and risk dynamics. Provide front office infrastructure support though ownership and maintenance of analytical libraries. Provision of expertise on quantitative methodologies, technological advancements, and industry best practices to drive innovation within the trading environment. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Team Manager in Fashion, Home & Beauty, you'll lead by example, driving performance, and helping reshape M&S for the next generation of customers. You'll be on the shop floor, inspiring your team to deliver standout style, sharp service, and commercial results, even on the busiest days. This is a role for people who move fast and continually raise the bar to deliver five-star service. Own your department from layout and product to service and performance. You'll make bold decisions to drive sales and service. Coach and develop your team. You'll set the pace, build capability, and create a high-performance culture that's focused, fast, and collaborative. Use commercial insights to lead with confidence - understanding the numbers, trends, and opportunities that will make your department thrive. Flexibility is vital, and you'll be agile in your approach. This is a transformation environment - things move fast and we need leaders who move faster. Are you ready to lead? Take your marks and get ready to apply. Purpose Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region Ensure colleagues understand and are motivated to deliver their part Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand Supports the delivery of an inspirational, improved and consistent visual customer journey in store which inspires our customers to shop and buy more often Key Accountabilities Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's Supports the delivery and embedding of the business transformation plan and change initiatives for their area Delivers great standards and service by setting clear expectations with store colleagues Create the right culture, role modelling new digital ways of working and leadership behaviours Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well Deliver brilliant basics through the team Seeks customer feedback and takes action to deliver improvement Uses data and insight to improve customer instore experience, improve the operation and drive performance Support the delivery of Plan A Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success Recruit for the team, ensuring new starters have a brilliant onboarding experience Deliver all line management activities in line with company process and policy Build an active working partnership with BIG, provide feedback and support the development of BIG reps Deliver operational excellence to maximise product availability, minimise stock and cash loss Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly Maintain a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Technical Skills / Experience Ability to lead a team to deliver excellent customer service and KPI's across the store Create the right culture, role modelling new digital ways of working and leadership behaviours Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit Good working knowledge of VM principles Good level of digital capability and an understanding and use of all systems Good knowledge of the legal requirements across their area of accountability and the store Knowledge of our people policies and managing performance within a team The ability to have difficult conversations with effective resolutions with colleagues Good communicator and listener who will inspire, share their knowledge and best practices with others Ability to plan and review across the week and the month Ability to deliver under pressure demonstrating resilience Ability to build and maintain relationships with key stakeholders across the store and region Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset Key Leadership Capabilities Successfully embeds change for lasting commercial impact and results Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting Takes ownership and accountability for the success of their team Spends time coaching colleagues to accelerate performance and personal growth Recognises high performance and supports poor performers to improve Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are Uses customer feedback and market trends to guide teams work Helps teams understand information and business messages by actively seeking out opinions and asking questions Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues Seeks the best solution for M&S by proactively collaborating with colleagues from across the business Key Relationships and Stakeholders Customers Colleagues Store Leadership Regional Leadership BIG Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Dec 09, 2025
Full time
As a Team Manager in Fashion, Home & Beauty, you'll lead by example, driving performance, and helping reshape M&S for the next generation of customers. You'll be on the shop floor, inspiring your team to deliver standout style, sharp service, and commercial results, even on the busiest days. This is a role for people who move fast and continually raise the bar to deliver five-star service. Own your department from layout and product to service and performance. You'll make bold decisions to drive sales and service. Coach and develop your team. You'll set the pace, build capability, and create a high-performance culture that's focused, fast, and collaborative. Use commercial insights to lead with confidence - understanding the numbers, trends, and opportunities that will make your department thrive. Flexibility is vital, and you'll be agile in your approach. This is a transformation environment - things move fast and we need leaders who move faster. Are you ready to lead? Take your marks and get ready to apply. Purpose Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region Ensure colleagues understand and are motivated to deliver their part Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand Supports the delivery of an inspirational, improved and consistent visual customer journey in store which inspires our customers to shop and buy more often Key Accountabilities Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's Supports the delivery and embedding of the business transformation plan and change initiatives for their area Delivers great standards and service by setting clear expectations with store colleagues Create the right culture, role modelling new digital ways of working and leadership behaviours Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well Deliver brilliant basics through the team Seeks customer feedback and takes action to deliver improvement Uses data and insight to improve customer instore experience, improve the operation and drive performance Support the delivery of Plan A Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success Recruit for the team, ensuring new starters have a brilliant onboarding experience Deliver all line management activities in line with company process and policy Build an active working partnership with BIG, provide feedback and support the development of BIG reps Deliver operational excellence to maximise product availability, minimise stock and cash loss Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly Maintain a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Technical Skills / Experience Ability to lead a team to deliver excellent customer service and KPI's across the store Create the right culture, role modelling new digital ways of working and leadership behaviours Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit Good working knowledge of VM principles Good level of digital capability and an understanding and use of all systems Good knowledge of the legal requirements across their area of accountability and the store Knowledge of our people policies and managing performance within a team The ability to have difficult conversations with effective resolutions with colleagues Good communicator and listener who will inspire, share their knowledge and best practices with others Ability to plan and review across the week and the month Ability to deliver under pressure demonstrating resilience Ability to build and maintain relationships with key stakeholders across the store and region Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset Key Leadership Capabilities Successfully embeds change for lasting commercial impact and results Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting Takes ownership and accountability for the success of their team Spends time coaching colleagues to accelerate performance and personal growth Recognises high performance and supports poor performers to improve Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are Uses customer feedback and market trends to guide teams work Helps teams understand information and business messages by actively seeking out opinions and asking questions Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues Seeks the best solution for M&S by proactively collaborating with colleagues from across the business Key Relationships and Stakeholders Customers Colleagues Store Leadership Regional Leadership BIG Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. As an Assistant Store Manager, you will lead a team of Cashiers, Lead Cashiers, and Customer Service Representatives, making sure that the customer service that we provide is always second to none! You will work alongside other Assistant Store Managers and share different responsibilities within the Store that will give you an amazing opportunity to gain experience and develop skills in service, risk, and people management. Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image. So what will you be doing? Supporting the Store Manager in supervision of the team and all operational activities Inspiring and nurturing colleagues by being a role model for our amazing behaviours. Assisting customers with complex queries Taking responsibility for complaints handling through to resolution Co-ordinating team schedules and providing leadership to Cashiers, Lead Cashiers, and Customer Service Representatives Supporting colleagues' development and our Licence to amaze scheme Actively participating in the store events, including Kids Rock, Money Zone and Grand Openings Constantly looking for ways to Surprise and Delight our customers! And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. What you will need: Passionate about providing unparalleled levels of service and convenience for customers. Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Able to work and learn quickly in a fast-paced, fun and dynamic environment Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow Care about doing a great job and exceeding expectations with the quality of what you do Excellent time management and attention to detail are key - this role involves processing lots of customer and college information to a deadline Naturally, you will be comfortable with having full operational accountability of the Store We need you to be fully flexible to work on a variety of shift patterns over seven days You will work across 5 days a week - Cardiff Queen Street is a Monday-Friday store, however a successful candidate will be required to work some Saturdays to support our Newport Road store. Our promise to you We will make sure that you are are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!) Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
Dec 09, 2025
Full time
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. As an Assistant Store Manager, you will lead a team of Cashiers, Lead Cashiers, and Customer Service Representatives, making sure that the customer service that we provide is always second to none! You will work alongside other Assistant Store Managers and share different responsibilities within the Store that will give you an amazing opportunity to gain experience and develop skills in service, risk, and people management. Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image. So what will you be doing? Supporting the Store Manager in supervision of the team and all operational activities Inspiring and nurturing colleagues by being a role model for our amazing behaviours. Assisting customers with complex queries Taking responsibility for complaints handling through to resolution Co-ordinating team schedules and providing leadership to Cashiers, Lead Cashiers, and Customer Service Representatives Supporting colleagues' development and our Licence to amaze scheme Actively participating in the store events, including Kids Rock, Money Zone and Grand Openings Constantly looking for ways to Surprise and Delight our customers! And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. What you will need: Passionate about providing unparalleled levels of service and convenience for customers. Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Able to work and learn quickly in a fast-paced, fun and dynamic environment Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow Care about doing a great job and exceeding expectations with the quality of what you do Excellent time management and attention to detail are key - this role involves processing lots of customer and college information to a deadline Naturally, you will be comfortable with having full operational accountability of the Store We need you to be fully flexible to work on a variety of shift patterns over seven days You will work across 5 days a week - Cardiff Queen Street is a Monday-Friday store, however a successful candidate will be required to work some Saturdays to support our Newport Road store. Our promise to you We will make sure that you are are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!) Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
Get Staffed Online Recruitment Limited
Liverpool, Merseyside
Our client operates the city's waterfront event campus - the interconnected M&S Bank Arena and Exhibition Centre Liverpool - as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, they have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing their offer over the last decade to that of a world-class provider of venue and event services. They are currently looking for a People Assistant to join their dynamic team on a Fixed Term Contract, Maternity Cover, starting 05 January 2026 for 12 months. Company Benefits Our client is an award-winning, world-class venue and their people are at the heart of everything that they do. Recognition and reward are of huge importance to them, and just some of the benefits staff can enjoy include: An enhanced holiday scheme, which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. Agile working and flexi time policies, where appropriate and in line with business needs. A dedicated wellbeing strategy to support staff. 25 Qualified Mental Health First Aiders on site. Our client is a place where you can truly make a difference. Some of the wonderful things they have achieved / continue to work towards: Disability Confident Employer Member of the Fair Employment Charter Real Living Wage employer Social value impact plan - last year they contributed over £6.4m Green Meeting's Gold Standard Sustainability Strategy Positively influencing biodiversity - they have 3 beehives on their campus grounds Carbon Neutral Campus Accessibility Strategy AccessAble Guide The successful candidate will provide comprehensive People team assistance and support across our client's policies, procedures and processes. As the department's main point of contact for recruitment processes, you will coordinate all related activity. It would be advantageous for you to have experience of communicating with both internal and external stakeholders as you will coordinate responses to all internal and external mailbox queries, including the HR, Recruitment, and Absence inboxes. You will coordinate the new starter process, ensuring all new starter templates, occupational health forms and initial induction documentation is up to date and fit for purpose. You will be responsible for the maintenance of staff personnel files (electronic and historic paper files), to ensure they are accurate and compliant with GDPR. To support the management of their departmental budget, you will raise requisitions / invoices, maintaining goods receipting, which you will track via their EBMS system and budget tracker, to ensure they are managing their departmental budget accordingly. You will support Operational Managers with absence management records, by entering periods of absence onto their Oracle system. Supporting the People Manager, you will coordinate various health checks tests for relevant employees. Our client highly values the behaviours, attitudes and skills which will help you to develop and excel in this role. In this case, they are looking for someone who: Is approachable, creative, and innovative, with a desire to achieve. Has proven planning and organisation skills, including excellent time management. Displays high levels of accuracy in everything they do. Confident and competent working with MS Office applications, displaying proficiency in Excel, Word and PowerPoint. Can display emotional intelligence. In addition to the above, the candidate will need to be enthusiastic, like minded and complement their experienced and talented team. If you have drive, passion, ambition and wish to play a part in our client's continuing success story, they would love you to join their team! Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application as soon as possible. Equality, Diversity and Inclusion Our client knows the value of having a diverse and representative team across their organisation. they promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
Dec 09, 2025
Full time
Our client operates the city's waterfront event campus - the interconnected M&S Bank Arena and Exhibition Centre Liverpool - as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, they have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing their offer over the last decade to that of a world-class provider of venue and event services. They are currently looking for a People Assistant to join their dynamic team on a Fixed Term Contract, Maternity Cover, starting 05 January 2026 for 12 months. Company Benefits Our client is an award-winning, world-class venue and their people are at the heart of everything that they do. Recognition and reward are of huge importance to them, and just some of the benefits staff can enjoy include: An enhanced holiday scheme, which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. Agile working and flexi time policies, where appropriate and in line with business needs. A dedicated wellbeing strategy to support staff. 25 Qualified Mental Health First Aiders on site. Our client is a place where you can truly make a difference. Some of the wonderful things they have achieved / continue to work towards: Disability Confident Employer Member of the Fair Employment Charter Real Living Wage employer Social value impact plan - last year they contributed over £6.4m Green Meeting's Gold Standard Sustainability Strategy Positively influencing biodiversity - they have 3 beehives on their campus grounds Carbon Neutral Campus Accessibility Strategy AccessAble Guide The successful candidate will provide comprehensive People team assistance and support across our client's policies, procedures and processes. As the department's main point of contact for recruitment processes, you will coordinate all related activity. It would be advantageous for you to have experience of communicating with both internal and external stakeholders as you will coordinate responses to all internal and external mailbox queries, including the HR, Recruitment, and Absence inboxes. You will coordinate the new starter process, ensuring all new starter templates, occupational health forms and initial induction documentation is up to date and fit for purpose. You will be responsible for the maintenance of staff personnel files (electronic and historic paper files), to ensure they are accurate and compliant with GDPR. To support the management of their departmental budget, you will raise requisitions / invoices, maintaining goods receipting, which you will track via their EBMS system and budget tracker, to ensure they are managing their departmental budget accordingly. You will support Operational Managers with absence management records, by entering periods of absence onto their Oracle system. Supporting the People Manager, you will coordinate various health checks tests for relevant employees. Our client highly values the behaviours, attitudes and skills which will help you to develop and excel in this role. In this case, they are looking for someone who: Is approachable, creative, and innovative, with a desire to achieve. Has proven planning and organisation skills, including excellent time management. Displays high levels of accuracy in everything they do. Confident and competent working with MS Office applications, displaying proficiency in Excel, Word and PowerPoint. Can display emotional intelligence. In addition to the above, the candidate will need to be enthusiastic, like minded and complement their experienced and talented team. If you have drive, passion, ambition and wish to play a part in our client's continuing success story, they would love you to join their team! Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application as soon as possible. Equality, Diversity and Inclusion Our client knows the value of having a diverse and representative team across their organisation. they promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. As an Assistant Store Manager, you will lead a team of Cashiers, Lead Cashiers, and Customer Service Representatives, making sure that the customer service that we provide is always second to none! You will work alongside other Assistant Store Managers and share different responsibilities within the Store that will give you an amazing opportunity to gain experience and develop skills in service, risk, and people management. Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image. So what will you be doing? • Supporting the Store Manager in supervision of the team and all operational activities • Inspiring and nurturing colleagues by being a role model for our amazing behaviours. • Assisting customers with complex queries • Taking responsibility for complaints handling through to resolution • Co-ordinating team schedules and providing leadership to Cashiers, Lead Cashiers, and Customer Service Representatives • Supporting colleagues' development and our Licence to amaze scheme • Actively participating in the store events, including Kids Rock, Money Zone and Grand Openings • Constantly looking for ways to Surprise and Delight our customers! And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. What you will need: • Passionate about providing unparalleled levels of service and convenience for customers. • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Able to work and learn quickly in a fast-paced, fun and dynamic environment • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do • Excellent time management and attention to detail are key - this role involves processing lots of customer and college information to a deadline • Naturally, you will be comfortable with having full operational accountability of the Store • We need you to be fully flexible to work on a variety of shift patterns over seven days a week Our promise to you • We will make sure that you are are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!) Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
Dec 09, 2025
Full time
We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. As an Assistant Store Manager, you will lead a team of Cashiers, Lead Cashiers, and Customer Service Representatives, making sure that the customer service that we provide is always second to none! You will work alongside other Assistant Store Managers and share different responsibilities within the Store that will give you an amazing opportunity to gain experience and develop skills in service, risk, and people management. Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image. So what will you be doing? • Supporting the Store Manager in supervision of the team and all operational activities • Inspiring and nurturing colleagues by being a role model for our amazing behaviours. • Assisting customers with complex queries • Taking responsibility for complaints handling through to resolution • Co-ordinating team schedules and providing leadership to Cashiers, Lead Cashiers, and Customer Service Representatives • Supporting colleagues' development and our Licence to amaze scheme • Actively participating in the store events, including Kids Rock, Money Zone and Grand Openings • Constantly looking for ways to Surprise and Delight our customers! And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. What you will need: • Passionate about providing unparalleled levels of service and convenience for customers. • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Able to work and learn quickly in a fast-paced, fun and dynamic environment • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do • Excellent time management and attention to detail are key - this role involves processing lots of customer and college information to a deadline • Naturally, you will be comfortable with having full operational accountability of the Store • We need you to be fully flexible to work on a variety of shift patterns over seven days a week Our promise to you • We will make sure that you are are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!) Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
We're looking for a full-time talent assistant to support the continued growth of our roster - up-and-coming and established names producing YouTube content. You'll be working directly with a handful of US-based and European creators as we help them to achieve their creative and commercial ambitions. You may have no prior experience, but can consistently demonstrate a genuine interest in digital content. Either way, you will certainly have a confident manner - not only are you friendly and personable, but you are a strong communicator who seems at ease navigating complex situations. The Role What you'll be doing: Negotiating sponsorship and brand deal enquiries Liaising with talent to communicate sponsorship deals, production schedules, and business meetings Supporting the reviewing and negotiating of contract terms to help close commercial opportunities Reporting key metrics and maintaining performance and revenue statistics for management and clients Providing marketing, advertising and social media support for both internal and client-based activities and achievements Carrying out creative and business-related tasks on behalf of clients on an ad hoc basis Contributing ideas and pitches for talent development and sponsored content You will have the option of working entirely remote within the UK, being based at our office in Northampton or a hybrid of the two. Occasionally, you will travel to meet clients and attend events locally and overseas. We offer all staff 25 days annual leave excluding bank holidays, as well as inclusion in the company's profit share scheme. The Candidate This role will suit someone who believes they are an unusual mix of creativity and commercial-mindedness. You'll have an ambition to challenge yourself and not necessarily in obvious ways. This means that those with initiative often make the most of their time at Ziggurat and we are dedicated to helping staff develop a variety of skills. Whilst you will work closely with other colleagues, you will also develop your own relationships with brands and talent, and you will be confident speaking with even the best-known creators. Ultimately though, we are looking for behaviours and attitudes rather than knowledge and skills. There are few with experience of what we do and this role is a unique entry point into the digital entertainment industry. The best candidate might not know what you want to do but you will work hard to find out if this might be it. The Company Ziggurat XYZ represents emerging and established names in digital media, providing a bespoke management service to YouTube creators as they grow and develop their audience, content, and businesses. We are the first agency in our industry to be recognised by the King's Awards for Enterprise. This year, we earned the International Trade award for outstanding growth in overseas income thanks to our diverse and global roster. Our clients all produce content broadly under the umbrella of factual entertainment. We generate ideas with scientists and engineers like Xyla Foxlin , Steve Mould , and Integza ; drink coffee with James Hoffmann (and question everything we think we know about our daily cup), unpick layers of pop and internet culture with uncarley and Shanspeare , and re-discover our love of learning with Answer in Progress . Together, our roster reaches an audience of hundreds of millions with an eclectic mix of interests and hobbies. Our team are a burgeoning gang of specialists. They are trusted advisors and industry experts to our clients and our office in Northampton acts as a vibrant hub of global activity. The building is a renovated Victorian brewery off of Northampton's Creative Quarter. The location is 10 minutes' walk from Northampton Rail Station, with connections up and down the Midland Mainline - 56 minutes from London Euston, 59 minutes from Birmingham New Street, and 15 minutes from Milton Keynes. It is also only 10 minutes from Junction 15 of the M1. Applying If the above sounds like you - and you like the sound of us - please apply with your CV and covering letter outlining your interest in the role and business at our careers website using the 'Apply for this job' button. Applications for this vacancy will be considered on an ongoing basis and we aim to provide you with feedback within 10 working days. The deadline for applications is Friday 12th December 2025.
Dec 09, 2025
Full time
We're looking for a full-time talent assistant to support the continued growth of our roster - up-and-coming and established names producing YouTube content. You'll be working directly with a handful of US-based and European creators as we help them to achieve their creative and commercial ambitions. You may have no prior experience, but can consistently demonstrate a genuine interest in digital content. Either way, you will certainly have a confident manner - not only are you friendly and personable, but you are a strong communicator who seems at ease navigating complex situations. The Role What you'll be doing: Negotiating sponsorship and brand deal enquiries Liaising with talent to communicate sponsorship deals, production schedules, and business meetings Supporting the reviewing and negotiating of contract terms to help close commercial opportunities Reporting key metrics and maintaining performance and revenue statistics for management and clients Providing marketing, advertising and social media support for both internal and client-based activities and achievements Carrying out creative and business-related tasks on behalf of clients on an ad hoc basis Contributing ideas and pitches for talent development and sponsored content You will have the option of working entirely remote within the UK, being based at our office in Northampton or a hybrid of the two. Occasionally, you will travel to meet clients and attend events locally and overseas. We offer all staff 25 days annual leave excluding bank holidays, as well as inclusion in the company's profit share scheme. The Candidate This role will suit someone who believes they are an unusual mix of creativity and commercial-mindedness. You'll have an ambition to challenge yourself and not necessarily in obvious ways. This means that those with initiative often make the most of their time at Ziggurat and we are dedicated to helping staff develop a variety of skills. Whilst you will work closely with other colleagues, you will also develop your own relationships with brands and talent, and you will be confident speaking with even the best-known creators. Ultimately though, we are looking for behaviours and attitudes rather than knowledge and skills. There are few with experience of what we do and this role is a unique entry point into the digital entertainment industry. The best candidate might not know what you want to do but you will work hard to find out if this might be it. The Company Ziggurat XYZ represents emerging and established names in digital media, providing a bespoke management service to YouTube creators as they grow and develop their audience, content, and businesses. We are the first agency in our industry to be recognised by the King's Awards for Enterprise. This year, we earned the International Trade award for outstanding growth in overseas income thanks to our diverse and global roster. Our clients all produce content broadly under the umbrella of factual entertainment. We generate ideas with scientists and engineers like Xyla Foxlin , Steve Mould , and Integza ; drink coffee with James Hoffmann (and question everything we think we know about our daily cup), unpick layers of pop and internet culture with uncarley and Shanspeare , and re-discover our love of learning with Answer in Progress . Together, our roster reaches an audience of hundreds of millions with an eclectic mix of interests and hobbies. Our team are a burgeoning gang of specialists. They are trusted advisors and industry experts to our clients and our office in Northampton acts as a vibrant hub of global activity. The building is a renovated Victorian brewery off of Northampton's Creative Quarter. The location is 10 minutes' walk from Northampton Rail Station, with connections up and down the Midland Mainline - 56 minutes from London Euston, 59 minutes from Birmingham New Street, and 15 minutes from Milton Keynes. It is also only 10 minutes from Junction 15 of the M1. Applying If the above sounds like you - and you like the sound of us - please apply with your CV and covering letter outlining your interest in the role and business at our careers website using the 'Apply for this job' button. Applications for this vacancy will be considered on an ongoing basis and we aim to provide you with feedback within 10 working days. The deadline for applications is Friday 12th December 2025.
Traid is a pioneering charity retailer on a mission to transform fashion for good. Founded in the late 90s, Traid today has twelve stores in high streets across London, a free home collection service and a network of over 700 clothing banks, to give fashion a new lease of life. Traid celebrates individuality and self-expression through fashion, curates the ultimate edits, and actively drives change within the fashion industry. Globally, Traid funds good causes that support and empower the people who make our clothes, from organic cotton farmers to garment workers. About Traid's retail: Traid generates its income by championing buying and wearing second hand clothes through our 12 London charity shops. Traid shops generate over 100 retail jobs from managers to sales assistants. Unlike other charities, weekly deliveries are dispatched to our stores with clothes that have been selected from our warehouse. Traid is currently in the process of an exciting rebrand that will ensure we remain the best in our industry. The money raised through Traid's retail maintains all our operations that keep clothes in use for longer, and it raises vital funds that support our global work, such as funding the largest organic cotton project in West Africa. Job Description: This job is all about managing and retaining good people, having an incredible commercial eye and tight budget control. Traid is seeking a Head of Retail to give great leadership to its retail staff and iconic charity fashion stores. Currently Traid has 12 London shops that are high footfall, fast paced and busy. As a charity retailer Traid is also purpose driven, the Head of Retail will be part of our mission to promote wearing and buying second hand fashion over new. Traid is making changes to its stores through a rebrand. We are also changing how we process our clothes, both of which the Head of Retail will play a pivotal role. This post manages the biggest HR department within the organisation, it is the fundamental role of leading and managing people. This post reports directly to the Chief Executive and will sit on the senior management team. Key Responsibilities: Develop and implement retail strategies to drive sales and achieve business goals. Lead and manage a team of retail managers and staff, providing guidance, coaching, and performance feedback. Analyse market trends and customer behaviour to identify opportunities for growth and improvement. Collaborate with other departments, such as marketing and merchandising, to coordinate efforts and optimise the retail experience. Monitor and feedback on Traid product, translating data into in store offering. Oversee the compliance with company policies and regulations. Drive initiatives to enhance the customer experience, including store layout, visual merchandising, and customer service. Implement and track key performance indicators (KPIs) to measure and improve retail performance. Stay informed about industry trends, competitors, and emerging retail technologies. Maintain and improve Traid's brand. Ability to analyse and report on figures and data. Qualifications: A solid track record within retail with proven experience of leadership and the strongest interest in second hand and clothing. Strong understanding of retail operations, merchandising, and customer service. Excellent leadership and team management skills. Strong analytical and problem solving abilities. Highly effective communication and interpersonal skills. Ability to work in a fast paced and dynamic environment. To apply, pleasesubmit your covering letter and CV. Applications will be reviewed on a rolling basis. Keep up to date with our latest news, and be the first to find out about our sales.
Dec 09, 2025
Full time
Traid is a pioneering charity retailer on a mission to transform fashion for good. Founded in the late 90s, Traid today has twelve stores in high streets across London, a free home collection service and a network of over 700 clothing banks, to give fashion a new lease of life. Traid celebrates individuality and self-expression through fashion, curates the ultimate edits, and actively drives change within the fashion industry. Globally, Traid funds good causes that support and empower the people who make our clothes, from organic cotton farmers to garment workers. About Traid's retail: Traid generates its income by championing buying and wearing second hand clothes through our 12 London charity shops. Traid shops generate over 100 retail jobs from managers to sales assistants. Unlike other charities, weekly deliveries are dispatched to our stores with clothes that have been selected from our warehouse. Traid is currently in the process of an exciting rebrand that will ensure we remain the best in our industry. The money raised through Traid's retail maintains all our operations that keep clothes in use for longer, and it raises vital funds that support our global work, such as funding the largest organic cotton project in West Africa. Job Description: This job is all about managing and retaining good people, having an incredible commercial eye and tight budget control. Traid is seeking a Head of Retail to give great leadership to its retail staff and iconic charity fashion stores. Currently Traid has 12 London shops that are high footfall, fast paced and busy. As a charity retailer Traid is also purpose driven, the Head of Retail will be part of our mission to promote wearing and buying second hand fashion over new. Traid is making changes to its stores through a rebrand. We are also changing how we process our clothes, both of which the Head of Retail will play a pivotal role. This post manages the biggest HR department within the organisation, it is the fundamental role of leading and managing people. This post reports directly to the Chief Executive and will sit on the senior management team. Key Responsibilities: Develop and implement retail strategies to drive sales and achieve business goals. Lead and manage a team of retail managers and staff, providing guidance, coaching, and performance feedback. Analyse market trends and customer behaviour to identify opportunities for growth and improvement. Collaborate with other departments, such as marketing and merchandising, to coordinate efforts and optimise the retail experience. Monitor and feedback on Traid product, translating data into in store offering. Oversee the compliance with company policies and regulations. Drive initiatives to enhance the customer experience, including store layout, visual merchandising, and customer service. Implement and track key performance indicators (KPIs) to measure and improve retail performance. Stay informed about industry trends, competitors, and emerging retail technologies. Maintain and improve Traid's brand. Ability to analyse and report on figures and data. Qualifications: A solid track record within retail with proven experience of leadership and the strongest interest in second hand and clothing. Strong understanding of retail operations, merchandising, and customer service. Excellent leadership and team management skills. Strong analytical and problem solving abilities. Highly effective communication and interpersonal skills. Ability to work in a fast paced and dynamic environment. To apply, pleasesubmit your covering letter and CV. Applications will be reviewed on a rolling basis. Keep up to date with our latest news, and be the first to find out about our sales.
Working Pattern Week1 Sunday- Tuesday- Wednesday- Thursday- Friday Week2 Monday- Tuesday- Wednesday- Friday- Saturday- To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Purpose of the Shift Lead To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager. Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager. Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening. Allocate resource effectively to deliver a quick payment experience. Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times. Coordinate the team to deliver a clean, safe and well-presented store. Play their part in creating a great team atmosphere that is inclusive of everyone. Role model great Customer Service. Role model the M&S behaviours and Colleague Expectations across the store. Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues. Support nearby stores if operationally required. Responsible for being a key holder and answering call outs as required. Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours. Purpose Duty Manage in the absence of the next level Leader when required Champion new ways of working within stores through an open mindset and positive attitude Leads colleagues in delivery of task prioritising customer first Plans, allocates and follows through on delivery of task to a consistent standard across the store Drives on the job productivity Supports colleagues through coaching and feedback Uses MI to take action to drive performance Helps maintain a safe and legal environment for colleagues and customers Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities Delivers great standards and service by putting the customer first Acts on customer feedback to deliver improvement Ensures the delivery of brilliant basics Coach the team to deliver excellent standards of product presentation Supports the delivery of plan A Provides regular and timely feedback to line manager to support colleague performance Supports with the training and coaching of colleagues maximising digital tools and channels Identifies colleagues for recognition and celebrate success within the store Provides feedback to BIG to improve colleague experience Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action Role models new ways of working through the use of digital tools Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation Maintains a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Key Capabilities Understands how M&S operates, it's strategy, future and the role they play Effectively manages own reactions and responses around change Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking Sets performance objectives for self in conjunction with line manager and in line with business plans Takes accountability for planning and managing own work efficiently to ensure objectives are met Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs Builds positive relationships by being a good listener and getting to know people by establishing a connection In control of their own reactions and considers how to share their perspective to create better reaction for team Technical Skills/Experience Support the delivery of excellent customer service and KPI's across the store Good level of digital capability and can access and utilise relevant systems Good knowledge of the commercial operation, brilliant basics and operational excellence Current working knowledge of all VM principles A good communicator with the ability to build relationships and work within a team A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing Maintain high presentation standards, attention to detail and deliver on time, right first time Interpret data relevant to the role Demonstrates flexibility and adaptability to change Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG
Dec 09, 2025
Full time
Working Pattern Week1 Sunday- Tuesday- Wednesday- Thursday- Friday Week2 Monday- Tuesday- Wednesday- Friday- Saturday- To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Purpose of the Shift Lead To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager. Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager. Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening. Allocate resource effectively to deliver a quick payment experience. Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times. Coordinate the team to deliver a clean, safe and well-presented store. Play their part in creating a great team atmosphere that is inclusive of everyone. Role model great Customer Service. Role model the M&S behaviours and Colleague Expectations across the store. Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues. Support nearby stores if operationally required. Responsible for being a key holder and answering call outs as required. Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours. Purpose Duty Manage in the absence of the next level Leader when required Champion new ways of working within stores through an open mindset and positive attitude Leads colleagues in delivery of task prioritising customer first Plans, allocates and follows through on delivery of task to a consistent standard across the store Drives on the job productivity Supports colleagues through coaching and feedback Uses MI to take action to drive performance Helps maintain a safe and legal environment for colleagues and customers Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities Delivers great standards and service by putting the customer first Acts on customer feedback to deliver improvement Ensures the delivery of brilliant basics Coach the team to deliver excellent standards of product presentation Supports the delivery of plan A Provides regular and timely feedback to line manager to support colleague performance Supports with the training and coaching of colleagues maximising digital tools and channels Identifies colleagues for recognition and celebrate success within the store Provides feedback to BIG to improve colleague experience Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action Role models new ways of working through the use of digital tools Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation Maintains a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Key Capabilities Understands how M&S operates, it's strategy, future and the role they play Effectively manages own reactions and responses around change Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking Sets performance objectives for self in conjunction with line manager and in line with business plans Takes accountability for planning and managing own work efficiently to ensure objectives are met Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs Builds positive relationships by being a good listener and getting to know people by establishing a connection In control of their own reactions and considers how to share their perspective to create better reaction for team Technical Skills/Experience Support the delivery of excellent customer service and KPI's across the store Good level of digital capability and can access and utilise relevant systems Good knowledge of the commercial operation, brilliant basics and operational excellence Current working knowledge of all VM principles A good communicator with the ability to build relationships and work within a team A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing Maintain high presentation standards, attention to detail and deliver on time, right first time Interpret data relevant to the role Demonstrates flexibility and adaptability to change Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG
As a Team Manager in Food, you'll be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back-office role. It's a frontline leadership position in one of the most competitive retailers in UK. You'll need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you're managing stock, coaching your team, or solving problems, you'll move with purpose and lead by example. This is your chance to step into a high-impact role and help shape the future of M&S Food as we push the boundaries in our transformation. Lead and coach a team to deliver consistently under pressure. You'll set the pace, build capability, and hold the line on standards. From sales and standards to availability and team performance, you'll make things happen and take accountability when things don't go to plan Work across departments to deliver a seamless customer experience. You'll need to collaborate fast, fix problems early, leading with pace and purpose. Drive commercial performance. You'll understand the numbers, translate them into action, and help your team stay laser-focused on what matters. This is a big job - with big expectations. But for the right leader, it's the start of something game-changing. Are you ready to lead? Take Your Marks and apply today. Purpose Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region Ensure colleagues understand and are motivated to deliver their part Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's Supports the delivery and embedding of the business transformation plan and change initiatives for their area Delivers great standards and service by setting clear expectations with store colleagues Create the right culture, role modelling new digital ways of working and leadership behaviours Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well Deliver brilliant basics through the team Seeks customer feedback and takes action to deliver improvement Uses data and insight to improve customer instore experience, improve the operation and drive performance Support the delivery of Plan A Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success Recruit for the team, ensuring new starters have a brilliant onboarding experience Deliver all line management activities in line with company process and policy Build an active working partnership with BIG, provide feedback and support the development of BIG reps Deliver operational excellence to maximise product availability, minimise stock and cash loss Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly Maintain a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Technical Skills/ Experience Ability to lead a team to deliver excellent customer service and KPI's across the store Create the right culture, role modelling new digital ways of working and leadership behaviours Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit Good working knowledge of VM principles Good level of digital capability and an understanding and use of all systems Good knowledge of the legal requirements across their area of accountability and the store Knowledge of our people policies and managing performance within a team The ability to have difficult conversations with effective resolutions with colleagues Good communicator and listener who will inspire, share their knowledge and best practices with others Ability to plan and review across the week and the month Ability to deliver under pressure demonstrating resilience Ability to build and maintain relationships with key stakeholders across the store and region Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset Key Leadership Capabilities Successfully embeds change for lasting commercial impact and results Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting Takes ownership and accountability for the success of their team Spends time coaching colleagues to accelerate performance and personal growth Recognises high performance and supports poor performers to improve Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are Uses customer feedback and market trends to guide teams work Helps teams understand information and business messages by actively seeking out opinions and asking questions Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues Seeks the best solution for M&S by proactively collaborating with colleagues from across the business Key Relationships and Stakeholders Customers Colleagues Store Leadership Regional Leadership BIG Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Dec 09, 2025
Full time
As a Team Manager in Food, you'll be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back-office role. It's a frontline leadership position in one of the most competitive retailers in UK. You'll need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you're managing stock, coaching your team, or solving problems, you'll move with purpose and lead by example. This is your chance to step into a high-impact role and help shape the future of M&S Food as we push the boundaries in our transformation. Lead and coach a team to deliver consistently under pressure. You'll set the pace, build capability, and hold the line on standards. From sales and standards to availability and team performance, you'll make things happen and take accountability when things don't go to plan Work across departments to deliver a seamless customer experience. You'll need to collaborate fast, fix problems early, leading with pace and purpose. Drive commercial performance. You'll understand the numbers, translate them into action, and help your team stay laser-focused on what matters. This is a big job - with big expectations. But for the right leader, it's the start of something game-changing. Are you ready to lead? Take Your Marks and apply today. Purpose Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region Ensure colleagues understand and are motivated to deliver their part Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's Supports the delivery and embedding of the business transformation plan and change initiatives for their area Delivers great standards and service by setting clear expectations with store colleagues Create the right culture, role modelling new digital ways of working and leadership behaviours Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well Deliver brilliant basics through the team Seeks customer feedback and takes action to deliver improvement Uses data and insight to improve customer instore experience, improve the operation and drive performance Support the delivery of Plan A Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success Recruit for the team, ensuring new starters have a brilliant onboarding experience Deliver all line management activities in line with company process and policy Build an active working partnership with BIG, provide feedback and support the development of BIG reps Deliver operational excellence to maximise product availability, minimise stock and cash loss Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly Maintain a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Technical Skills/ Experience Ability to lead a team to deliver excellent customer service and KPI's across the store Create the right culture, role modelling new digital ways of working and leadership behaviours Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit Good working knowledge of VM principles Good level of digital capability and an understanding and use of all systems Good knowledge of the legal requirements across their area of accountability and the store Knowledge of our people policies and managing performance within a team The ability to have difficult conversations with effective resolutions with colleagues Good communicator and listener who will inspire, share their knowledge and best practices with others Ability to plan and review across the week and the month Ability to deliver under pressure demonstrating resilience Ability to build and maintain relationships with key stakeholders across the store and region Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset Key Leadership Capabilities Successfully embeds change for lasting commercial impact and results Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting Takes ownership and accountability for the success of their team Spends time coaching colleagues to accelerate performance and personal growth Recognises high performance and supports poor performers to improve Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are Uses customer feedback and market trends to guide teams work Helps teams understand information and business messages by actively seeking out opinions and asking questions Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues Seeks the best solution for M&S by proactively collaborating with colleagues from across the business Key Relationships and Stakeholders Customers Colleagues Store Leadership Regional Leadership BIG Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
