4 jobs found

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope , Courage , Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we d love to hear from you. Domestic Abuse Caseworker Reference number: 301 Responsible to: Team Leader Working base: Watford Wellbeing Centre Community Outreach in: Watford and Three Rivers Working hours: Part-Time, 30 hours per week Salary: £26,000 - £27,000 per annum, pro rata About the Service The aim of the Hertfordshire Mind Network Domestic Abuse Casework Service is to provide advice, information, and support to survivors of intimate partner or familial violence living in the community about the range, effectiveness, and suitability of options to improve their safety and that of their children. All advice will be based on a thorough understanding and assessment of risk and its management. About the role The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to: Provide support and advocacy services to clients experiencing domestic abuse Ensure direct contact is made with the client within a specified time of an incident being reported to the police and to carry out a risk assessment. Ensure that the safety and wellbeing of the client is monitored and reviewed regularly. Maintain and enhance service delivery standards and effectiveness. Support the team with case management and volume of referrals to ensure a short waiting time and referrals are contacted promptly and assessed appropriately. Collate and obtain feedback regarding the effectiveness of the service. Key Responsibilities Support the wellbeing of clients who are affected by domestic abuse. Contribute to a reduction in repeat victimisation Reduce the number of victims withdrawals of witness statements Be aware of the impact on children of domestic abuse and make referrals to appropriate agencies to support the children where necessary. Increase the reporting of children at risk of harm Increase successful court outcomes by proactively supporting clients and work with the witness services for cases going to court Work with the wider team within Hertfordshire Mind Network and support clients in accessing additional support e.g. counselling, peer support, employment support and self-development courses Work with other professionals e.g. police, health, social care, housing, and signpost and liaise with such agencies as necessary Work with and signpost to other third sector partner agencies as necessary Provide a first point of contact for professionals and clients and pass on necessary cases or referrals to the Domestic Abuse Caseworker. Refer to the Multi Agency Risk Assessment Conference (MARAC) if required and local IDVA service. Benefits Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays). Birthday leave day. Cash plan health cover (after 6 months employment). Eligibility for blue light card. Employee Assistance Programme. Ongoing training relevant to your role. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role. Closing date for receipt of applications 2nd January 2026 Interviews will be held on 9th January 2026 Please note: We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. N.B. Please quote reference number 301 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Equal Opportunities We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the them and us culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive. No agencies please.

As an outreach worker ,you will advocate for victims with agencies who can help in addressing the domestic violence and abuse, for example you will be working with the Police and MARAC, accepting referrals made by them. As well as through the helpline or direct into the IDVA service. In this critical role you will develop and deliver confidential high-quality outreach support service to victims / survivors experiencing domestic violence and abuse at the highest risk levels living in the community. You will recognise women and children s individual needs, providing a short to medium term service to meet those needs. You will also work with women to identify their support needs and incorporate these into the women s Individual Support Plans, which you will review and update regularly and maintain confidential files, including computerized case management system. As part of this role, you will translate and converse with users in their indigenous language and coach users to raise awareness of Life in the U.K (systems, cultures and laws etc). You will also provide practical and language help to survivors and victims with regards to their cases through the criminal justice system. The end goal is to support users to move out of crisis and high-risk independence through to self-development and safe independence. To be successful in this role, you will need to have experience working with BAME communities experiencing domestic violence and experiencing of working with Black Asian and Minority Communities. You will also need to have experience of having worked within a social care / welfare setting, and within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults.

Job Title: Service Manager Location: Derby City (office based) Salary: £40,627.32 per annum Contract type: Permanent, Full Time Hours: 37.5 hours per week. As part of this role, you will be required to work from site and participate in an out-of-hours on call rota. This is an opportunity to join Refuge as a Service Manager to lead on the delivery of high-quality services to the women and their children living in our refuges and survivors of domestic abuse supported by our community outreach service. We are recruiting for Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Derby to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes. Our service provision in Derby includes culturally specific service for South Asian women as well as a specialist multiple disadvantage support worker who support survivors facing enhanced needs. The post holder will provide line management and support to the accommodation based and the outreach service staff. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. You will also ensure that all service users in refuges and the outreach service always receive a high-quality support service in line with Refuge s policies and procedures. The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors. Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting. In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors. You will have knowledge of relevant criminal and civil law legislation, as well as Housing and Health and Safety legislation. As member of the management team, you will be required to participate in an out-of-hours on call management service. The service manager will be responsible for ensuring that contractual and other funding requirements are met fully, this includes ensuring that the services operate within the allocated budget and that Refuge s high-quality standards are maintained. The role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team. The job involves working closely with staff that support survivors and their children who are experiencing domestic abuse and other gender-based violence. Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Closing Date: 09:00am 22 December 2025 Interview Date: 8 and 9 January 2026

Salary: £23,970 per annum (Full Time) rising to £24,480 per annum after successfully completing six-month probation period Location: Caerphilly Contract Type: Permanent in line with funding - Agile working where and when required, to do the job most effectively Hours & working Pattern: 35 hours per week (full time) Generally, Monday to Friday, with occasional evening and weekend work Flexible start and finish times that incorporate the hours of 9.30am to 4.30pm and a minimum of 30 minutes unpaid break during these times. Mandatory hwb days as part of a rota All team members must work flexibly on occasions to meet the needs of the Charity and the people we support Participate in the organisation s Tier 2 emergency on-call rota (paid) Accountable to: Project Manager Purpose of the post: To provide specialist, trauma-informed support to individuals who are homeless or at risk of homelessness because of experiencing domestic or sexual abuse, harm or violence Specific responsibilities: Deliver specialist, trauma-informed support to a case load of adults and families, recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency. # Contribute to an environment where support is psychologically informed, compassionate, equitable, and grounded in integrity where every individual feels safe, heard, and supported. Respond to safeguarding concerns in line with legislation and organisational policies, maintaining a trauma-informed, non-judgemental stance that prioritises dignity and emotional safety. Work collaboratively with the team to provide Hwb cover in line with the agreed rota, ensuring individuals can access planned or emergency appointments, either in person, on the phone or online. Receive referrals into the service and carry out Initial Contact Assessments collaboratively, identifying the most suitable support options based on individual needs and preferences. Complete risk assessments and develop risk management plans, including the SafeLives DASH risk indicator and safety planning. Work closely with the team to manage and maintain the outreach waiting list, ensuring timely updates, regular contact, and effective triage for individuals. Work in partnership with individuals to identify support goals and outcomes, co-developing and regularly reviewing needs assessments, risk assessments, and support/safety plans Provide clear advocacy, signposting and referrals to internal and external services, guided by the individual s expressed needs, interests, and readiness such as social services, police, parenting support, health, legal advice, DWP, housing, education, recreation, and Cyfannol s internal services (e.g. group work, sexual violence services, counselling). Build and maintain respectful, collaborative relationships with external agencies, and attend multidisciplinary meetings to promote the needs and rights of individuals through trust and partnership. Maintain factual, person-centred, accurate, timely, and confidential records of all casework and service activity, using Cyfannol s Case Management System and other internal records Contribute to audits and reporting, engaging positively supporting service evaluation and development and recognising the value of reflective learning and continuous development. Encourage and support adults and children to have a voice within Cyfannol and the wider sector, for example by completing surveys, sharing feedback, and participating in relevant events General responsibilities: Actively contribute to the achievement of Cyfannol Women s Aid s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice. Demonstrate and positively promote Cyfannol s core values of compassion, integrity, and equity in all aspects of your role. Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise. Represent Cyfannol Women s Aid professionally at external meetings, public events, conferences, and similar forums, safeguarding and enhancing the organisation s reputation. Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development. Work in accordance with Cyfannol s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice. Contribute to Cyfannol s environmental goals by participating in carbon-reducing initiatives, including the organisation s pledge campaign Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation. It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances. This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use Closing Date: 12th December 2025 Please download and read additional documents on our website