Location London, United Kingdom Employment Type Full time Department Customer Success Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role As an Enterprise Customer Success Manager at Heidi, you'll own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi. You'll be the strategic partner for a portfolio of Heidi's largest enterprise customers, and will be accountable for their long-term success with Heidi. You'll shape the customer journey from success design through implementation to ongoing value realisation, building trusted relationships with executives and clinical leaders to ensure Heidi delivers measurable outcomes, sustained adoption, and lasting impact across clinical teams. What you'll do: Lead enterprise deployments Engage early in the customer journey to shape rollout and pilot strategies, ensuring every deployment is set up for success. Lead the onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows. Lead cross-functional collaboration within Heidi and with key customer stakeholders from executives to clinical and technical leaders to deliver smooth implementations, strong clinician adoption, and measurable outcomes. Translate strategy into execution, guiding teams to achieve results quickly and sustain them at scale. Drive change management Support organisations through significant workflow transformation by leading planning, communication, training, and reinforcement that give clinicians and executives confidence in adopting new ways of working. Partner for ongoing success Build trusted, long-term relationships with executives, clinicians, and operational leaders to ensure sustained value well beyond go-live. Engage with intention to demonstrate impact and expand Heidi's value across the health system, contributing to our mission of doubling healthcare's capacity. Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. Think and act strategically to scale your impact. Use data to drive decisions Interpret and operationalise customer insights to design and execute initiatives that improve clinician engagement and satisfaction. Use data to proactively manage risk and identify opportunities for expansion and advocacy. Track and improve metrics along the customer journey like time-to-first-value and early activation. Develop and execute tailored adoption plans to maximise user engagement and satisfaction, enhancing the continued love for Heidi among clinicians. Communicate and collaborate Communicate, present, and influence effectively at all levels, from executives to frontline clinicians, showing a genuine commitment to improving healthcare outcomes and supporting those who deliver care. Champion customer success Focus on what truly matters to clinicians and health leaders - improving care, enhancing patient outcomes, and making clinicians' working lives easier. Combine deep product expertise with empathy to solve relentlessly for their success, knowing that when they thrive, healthcare does too. Become the voice of the customer internally, advocating for their needs and priorities and showcasing wins. Stay ahead of health-system trends Be relentlessly curious about how healthcare is changing. Anticipate what's next, from digital health innovation to hospital operations and clinician workflows, and turn that insight into strategies that drive adoption and deliver measurable outcomes. Scale success Bring expertise, curiosity, and good judgement to how we grow. Shape the frameworks, tools, and ways of working that turn complex, multi-thousand clinician deployments into scalable, high-impact rollouts. Earn trust, prove value, and embed Heidi as a critical partner in every health system's long-term success. Gather and share insights to influence product development and feature prioritisation. Improve Process & Playbook development to refine and scale customer success playbooks, frameworks and collateral. Partner across Product, Sales, Support and Engineering teams to share insights and streamline implementation processes What we look for 2-4+ years of experience in a Customer Success role at a SaaS company, with a proven track record of owning the full customer lifecycle. Healthcare experience or familiarity with clinical workflows is desirable, though not required. Exceptional communicator who can build trust with clinicians, administrators, and cross-functional teams alike. Highly organized and detail-oriented, ability to manage multiple projects and competing priorities without compromising quality. Self-starter with a bias for action, comfortable navigating fast-paced, ambiguous environments. Mission-driven, motivated by reducing clinician burden and improving patient outcomes through thoughtful, intelligent technology. Influential and credible, able to align executives, clinicians, and IT leaders around shared goals and drive measurable outcomes. Proven impact in driving genuine adoption and lasting behavior change - not just managing projects, but embedding technology into daily workflows. Commercial mindset, understanding the link between customer success and business growth, including retention, renewals, and expansion. Builder mindset - collaborative, curious, and proactive. You spot challenges early, act quickly to solve them, and continuously raise the bar for yourself and your team. Tech fluent, confident using modern tools to collaborate, track outcomes, and share insights; experience with platforms like HubSpot, Gong, Figma, or Omni is a plus. Empathetic problem-solver, using data, curiosity, and insight to improve customer and patient outcomes. Thrives in change, adaptable and energised by building something meaningful in a fast-moving environment. Growth-oriented, eager to learn, contribute, and grow alongside a mission-driven team. Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you should Join Heidi Real product momentum. We're not trying to generate interest, we're channeling it. Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. Unmatched impact. Play a pivotal role in shaping the playbook for how we are scaling customer success at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day. Work alongside world-class talent. Learn from some of the best engineers and creatives, joining a diverse team. Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge. Flexibility that works. A hybrid environment, with at least 3 days in the office. Heidi's commitment to Diversity, Equity and Inclusion Heidi is dedicated to creating an equitable, inclusive . click apply for full job details
Dec 09, 2025
Full time
Location London, United Kingdom Employment Type Full time Department Customer Success Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role As an Enterprise Customer Success Manager at Heidi, you'll own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi. You'll be the strategic partner for a portfolio of Heidi's largest enterprise customers, and will be accountable for their long-term success with Heidi. You'll shape the customer journey from success design through implementation to ongoing value realisation, building trusted relationships with executives and clinical leaders to ensure Heidi delivers measurable outcomes, sustained adoption, and lasting impact across clinical teams. What you'll do: Lead enterprise deployments Engage early in the customer journey to shape rollout and pilot strategies, ensuring every deployment is set up for success. Lead the onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows. Lead cross-functional collaboration within Heidi and with key customer stakeholders from executives to clinical and technical leaders to deliver smooth implementations, strong clinician adoption, and measurable outcomes. Translate strategy into execution, guiding teams to achieve results quickly and sustain them at scale. Drive change management Support organisations through significant workflow transformation by leading planning, communication, training, and reinforcement that give clinicians and executives confidence in adopting new ways of working. Partner for ongoing success Build trusted, long-term relationships with executives, clinicians, and operational leaders to ensure sustained value well beyond go-live. Engage with intention to demonstrate impact and expand Heidi's value across the health system, contributing to our mission of doubling healthcare's capacity. Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. Think and act strategically to scale your impact. Use data to drive decisions Interpret and operationalise customer insights to design and execute initiatives that improve clinician engagement and satisfaction. Use data to proactively manage risk and identify opportunities for expansion and advocacy. Track and improve metrics along the customer journey like time-to-first-value and early activation. Develop and execute tailored adoption plans to maximise user engagement and satisfaction, enhancing the continued love for Heidi among clinicians. Communicate and collaborate Communicate, present, and influence effectively at all levels, from executives to frontline clinicians, showing a genuine commitment to improving healthcare outcomes and supporting those who deliver care. Champion customer success Focus on what truly matters to clinicians and health leaders - improving care, enhancing patient outcomes, and making clinicians' working lives easier. Combine deep product expertise with empathy to solve relentlessly for their success, knowing that when they thrive, healthcare does too. Become the voice of the customer internally, advocating for their needs and priorities and showcasing wins. Stay ahead of health-system trends Be relentlessly curious about how healthcare is changing. Anticipate what's next, from digital health innovation to hospital operations and clinician workflows, and turn that insight into strategies that drive adoption and deliver measurable outcomes. Scale success Bring expertise, curiosity, and good judgement to how we grow. Shape the frameworks, tools, and ways of working that turn complex, multi-thousand clinician deployments into scalable, high-impact rollouts. Earn trust, prove value, and embed Heidi as a critical partner in every health system's long-term success. Gather and share insights to influence product development and feature prioritisation. Improve Process & Playbook development to refine and scale customer success playbooks, frameworks and collateral. Partner across Product, Sales, Support and Engineering teams to share insights and streamline implementation processes What we look for 2-4+ years of experience in a Customer Success role at a SaaS company, with a proven track record of owning the full customer lifecycle. Healthcare experience or familiarity with clinical workflows is desirable, though not required. Exceptional communicator who can build trust with clinicians, administrators, and cross-functional teams alike. Highly organized and detail-oriented, ability to manage multiple projects and competing priorities without compromising quality. Self-starter with a bias for action, comfortable navigating fast-paced, ambiguous environments. Mission-driven, motivated by reducing clinician burden and improving patient outcomes through thoughtful, intelligent technology. Influential and credible, able to align executives, clinicians, and IT leaders around shared goals and drive measurable outcomes. Proven impact in driving genuine adoption and lasting behavior change - not just managing projects, but embedding technology into daily workflows. Commercial mindset, understanding the link between customer success and business growth, including retention, renewals, and expansion. Builder mindset - collaborative, curious, and proactive. You spot challenges early, act quickly to solve them, and continuously raise the bar for yourself and your team. Tech fluent, confident using modern tools to collaborate, track outcomes, and share insights; experience with platforms like HubSpot, Gong, Figma, or Omni is a plus. Empathetic problem-solver, using data, curiosity, and insight to improve customer and patient outcomes. Thrives in change, adaptable and energised by building something meaningful in a fast-moving environment. Growth-oriented, eager to learn, contribute, and grow alongside a mission-driven team. Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you should Join Heidi Real product momentum. We're not trying to generate interest, we're channeling it. Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. Unmatched impact. Play a pivotal role in shaping the playbook for how we are scaling customer success at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day. Work alongside world-class talent. Learn from some of the best engineers and creatives, joining a diverse team. Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge. Flexibility that works. A hybrid environment, with at least 3 days in the office. Heidi's commitment to Diversity, Equity and Inclusion Heidi is dedicated to creating an equitable, inclusive . click apply for full job details
Opportunity Overview Corporate Title: Vice President Office Location(s): London Job Function: Project Management Division: Asset & Wealth Management Goldman Sachs Asset & Wealth Management Division (AWM) is one of the world's leading investment managers. AWM provides institutional and individual investors with investment and advisory solutions, with strategies spanning public and private asset classes, industries, and geographies. AWM helps its clients navigate today's dynamic markets and identify the opportunities that shape their portfolios and long term investment goals. These global capabilities are extended to the world's leading corporates, insurance companies, sovereign wealth funds, central banks, financial institutions, pension plans, endowments, foundations, individuals and family offices. Asset & Wealth Management: Change Management Global Change Managers lead high priority initiatives within Asset and Wealth Management (AWM), supporting the global AWM businesses. You will work alongside Deal Execution teams, Sales, Product Managers, Operations and Engineers to ensure solutions are delivered and benefits realized. HOW YOU WILL FULFIL YOUR POTENTIAL Be comfortable with ambiguity and working in the grey to understand complex business challenges and technical issues to structure and deliver tangible business benefits Lead strategic cross divisional initiatives, deploying appropriate methodologies and governance tools, to drive the timely delivery of implementations, on budget and to a high quality Mitigate and manage risks, issues and dependencies across the lifecycle, working to ensure practical resolutions Exert influence and impact, to drive delivery, manage senior stakeholders and ensure the optimal solution Minimum 6+ years relevant experience in a comparable role Be a strategic and analytical thinker, possessing strong problem solving and data gathering skills, and able to provide creative & innovative solutions Change management skills including definition of business case & scope, articulation of issues, challenges, risks, dependencies & solutions, status reporting and test execution A proven track record of driving solutions and benefits delivery Extensive leadership experience demonstrated through empowerment, situational awareness, increasing transparency and conflict resolution on a large scale program Hands on, able and willing to work with teams while coaching them to reach efficient and effective performance levels Excellent communication and interpersonal skills, written and oral; confident in interaction with senior stakeholders About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, or any other characteristic protected by applicable law. Benefits at Goldman Sachs Healthcare & Medical Insurance: We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short term disability, long term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement: We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services: We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state of the art on site health centers in certain offices. Fitness: To encourage employees to live a healthy and active lifestyle, some of our offices feature on site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre approved amount). Child Care & Family Care: We offer on site child care centers that provide full time and emergency back up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.
Dec 09, 2025
Full time
Opportunity Overview Corporate Title: Vice President Office Location(s): London Job Function: Project Management Division: Asset & Wealth Management Goldman Sachs Asset & Wealth Management Division (AWM) is one of the world's leading investment managers. AWM provides institutional and individual investors with investment and advisory solutions, with strategies spanning public and private asset classes, industries, and geographies. AWM helps its clients navigate today's dynamic markets and identify the opportunities that shape their portfolios and long term investment goals. These global capabilities are extended to the world's leading corporates, insurance companies, sovereign wealth funds, central banks, financial institutions, pension plans, endowments, foundations, individuals and family offices. Asset & Wealth Management: Change Management Global Change Managers lead high priority initiatives within Asset and Wealth Management (AWM), supporting the global AWM businesses. You will work alongside Deal Execution teams, Sales, Product Managers, Operations and Engineers to ensure solutions are delivered and benefits realized. HOW YOU WILL FULFIL YOUR POTENTIAL Be comfortable with ambiguity and working in the grey to understand complex business challenges and technical issues to structure and deliver tangible business benefits Lead strategic cross divisional initiatives, deploying appropriate methodologies and governance tools, to drive the timely delivery of implementations, on budget and to a high quality Mitigate and manage risks, issues and dependencies across the lifecycle, working to ensure practical resolutions Exert influence and impact, to drive delivery, manage senior stakeholders and ensure the optimal solution Minimum 6+ years relevant experience in a comparable role Be a strategic and analytical thinker, possessing strong problem solving and data gathering skills, and able to provide creative & innovative solutions Change management skills including definition of business case & scope, articulation of issues, challenges, risks, dependencies & solutions, status reporting and test execution A proven track record of driving solutions and benefits delivery Extensive leadership experience demonstrated through empowerment, situational awareness, increasing transparency and conflict resolution on a large scale program Hands on, able and willing to work with teams while coaching them to reach efficient and effective performance levels Excellent communication and interpersonal skills, written and oral; confident in interaction with senior stakeholders About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, or any other characteristic protected by applicable law. Benefits at Goldman Sachs Healthcare & Medical Insurance: We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short term disability, long term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement: We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services: We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state of the art on site health centers in certain offices. Fitness: To encourage employees to live a healthy and active lifestyle, some of our offices feature on site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre approved amount). Child Care & Family Care: We offer on site child care centers that provide full time and emergency back up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.
Protex AI is the AI safety and operations intelligence company. At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top tier global investors, we recently secured a $36 million Series B to accelerate our mission. Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64 % risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real time, AI powered insights. About the Role The Technical Client Success Manager (TCSM) plays a critical role in driving platform adoption and ensuring client satisfaction. By delivering tailored training, facilitating seamless onboarding, and providing actionable support, the TCSM ensures client sites fully realize the value of the Protex platform. This role requires a deep understanding of Protex AI's product suite and strong technical problem solving and project management skills. Acting as the primary advocate for client needs, the TCSM supports sites in achieving their goals while identifying opportunities for enhanced adoption and operational efficiency. The TCSM serves as the Voice of the Customer, proactively identifying opportunities to enhance Protex's product and service offerings, sharing actionable insights with internal teams, and contributing to the continuous improvement of client success processes. What You'll Do Technical Expertise and Configuration Build and maintain advanced knowledge of Protex's product features, architecture, and capabilities to set clear expectations, provide informed guidance and resolve client site challenges. Address platform usage questions and configure in app settings to meet specific client requirements within the TCSM's scope of expertise. Escalate unresolved or complex technical issues to Support or Engineering with clear, detailed documentation on user behavior trends, system performance concerns, and barriers to adoption to facilitate timely resolution. Monitor system usage trends and performance metrics to proactively identify potential technical concerns and recommend solutions. Enablement and Adoption Own the onboarding and enablement processes, ensuring each site is set up for success with tailored workflows, platform configurations, and user specific training materials. Deliver customized usage strategies, including aligning workflows with platform capabilities, configuring system settings, and addressing adoption challenges. Track site level adoption rates and usage patterns; as necessary, develop and implement action plans to address underutilization, optimize platform capabilities, and increase user engagement. Site Level Success and Client Satisfaction Serve as the primary point of contact for assigned sites, managing site level relationships through onboarding, training, and ongoing support to build trust and drive satisfaction. Conduct regular check ins with site stakeholders to evaluate adoption progress and address operational needs, changes, or concerns. Proactively gather and act on feedback from site users to identify opportunities for meaningful enhancements to both product features and service delivery. Growth Influence and Strategic Alignment Leverage a commercial mindset to partner with Account Managers and Sales to identify opportunities for expansion or upselling based on site level performance and feedback. Provide detailed insights, such as impact reviews and usage metrics, to support the development of compelling value propositions. Collaborate on strategic account planning to align adoption efforts with broader client goals and revenue opportunities. Cross Functional Client Advocacy In addition to playing the voice of the customer on the product side, partner closely with Marketing to showcase successful client outcomes and innovative use cases through initiatives such as webinars, case studies, or onsite events that drive brand awareness and growth. Share user experiences and best practices, such as platform usage, business cases or communication strategies, with internal teams, fostering a feedback loop that informs product improvements and enhances the client experience. What You'll Need Experience: Minimum of 5 years in client success, technical account management, or project management within a B2B SaaS or tech environment, with a strong record of managing enterprise level accounts; demonstrated experience in managing Annual Recurring Revenue (ARR)/Monthly Recurring Revenue (MRR) goals. Demonstrated understanding of EHS industry trends, challenges, and opportunities. Technical Prowess: Strong grasp of SaaS architecture, integrations, and technical problem solving, with the ability to comprehend and communicate complex technical details to both clients and internal teams. A demonstrated understanding of computer vision, AI, and system networks is a bonus. Project Management: Proven ability to lead complex projects using modern project management methodologies for multi phase projects with agility and attention to detail. Strategic Acumen: Ability to think critically and creatively, with a commercial mindset that drives value and builds strong client relationships, with the ability to identify growth opportunities within accounts. Dynamic Presence: Approachable and energetic, capable of leading client conversations, presentations, and discussions that foster trust and alignment. Adaptability & Problem Solving: Skilled in navigating evolving client needs, with the agility to adapt and prioritize as business priorities shift. Travel Requirements: Willingness to travel to client sites as necessary. Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Dec 09, 2025
Full time
Protex AI is the AI safety and operations intelligence company. At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top tier global investors, we recently secured a $36 million Series B to accelerate our mission. Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64 % risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real time, AI powered insights. About the Role The Technical Client Success Manager (TCSM) plays a critical role in driving platform adoption and ensuring client satisfaction. By delivering tailored training, facilitating seamless onboarding, and providing actionable support, the TCSM ensures client sites fully realize the value of the Protex platform. This role requires a deep understanding of Protex AI's product suite and strong technical problem solving and project management skills. Acting as the primary advocate for client needs, the TCSM supports sites in achieving their goals while identifying opportunities for enhanced adoption and operational efficiency. The TCSM serves as the Voice of the Customer, proactively identifying opportunities to enhance Protex's product and service offerings, sharing actionable insights with internal teams, and contributing to the continuous improvement of client success processes. What You'll Do Technical Expertise and Configuration Build and maintain advanced knowledge of Protex's product features, architecture, and capabilities to set clear expectations, provide informed guidance and resolve client site challenges. Address platform usage questions and configure in app settings to meet specific client requirements within the TCSM's scope of expertise. Escalate unresolved or complex technical issues to Support or Engineering with clear, detailed documentation on user behavior trends, system performance concerns, and barriers to adoption to facilitate timely resolution. Monitor system usage trends and performance metrics to proactively identify potential technical concerns and recommend solutions. Enablement and Adoption Own the onboarding and enablement processes, ensuring each site is set up for success with tailored workflows, platform configurations, and user specific training materials. Deliver customized usage strategies, including aligning workflows with platform capabilities, configuring system settings, and addressing adoption challenges. Track site level adoption rates and usage patterns; as necessary, develop and implement action plans to address underutilization, optimize platform capabilities, and increase user engagement. Site Level Success and Client Satisfaction Serve as the primary point of contact for assigned sites, managing site level relationships through onboarding, training, and ongoing support to build trust and drive satisfaction. Conduct regular check ins with site stakeholders to evaluate adoption progress and address operational needs, changes, or concerns. Proactively gather and act on feedback from site users to identify opportunities for meaningful enhancements to both product features and service delivery. Growth Influence and Strategic Alignment Leverage a commercial mindset to partner with Account Managers and Sales to identify opportunities for expansion or upselling based on site level performance and feedback. Provide detailed insights, such as impact reviews and usage metrics, to support the development of compelling value propositions. Collaborate on strategic account planning to align adoption efforts with broader client goals and revenue opportunities. Cross Functional Client Advocacy In addition to playing the voice of the customer on the product side, partner closely with Marketing to showcase successful client outcomes and innovative use cases through initiatives such as webinars, case studies, or onsite events that drive brand awareness and growth. Share user experiences and best practices, such as platform usage, business cases or communication strategies, with internal teams, fostering a feedback loop that informs product improvements and enhances the client experience. What You'll Need Experience: Minimum of 5 years in client success, technical account management, or project management within a B2B SaaS or tech environment, with a strong record of managing enterprise level accounts; demonstrated experience in managing Annual Recurring Revenue (ARR)/Monthly Recurring Revenue (MRR) goals. Demonstrated understanding of EHS industry trends, challenges, and opportunities. Technical Prowess: Strong grasp of SaaS architecture, integrations, and technical problem solving, with the ability to comprehend and communicate complex technical details to both clients and internal teams. A demonstrated understanding of computer vision, AI, and system networks is a bonus. Project Management: Proven ability to lead complex projects using modern project management methodologies for multi phase projects with agility and attention to detail. Strategic Acumen: Ability to think critically and creatively, with a commercial mindset that drives value and builds strong client relationships, with the ability to identify growth opportunities within accounts. Dynamic Presence: Approachable and energetic, capable of leading client conversations, presentations, and discussions that foster trust and alignment. Adaptability & Problem Solving: Skilled in navigating evolving client needs, with the agility to adapt and prioritize as business priorities shift. Travel Requirements: Willingness to travel to client sites as necessary. Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Do you want to work with a leading advocacy charity organisation supporting those in need? Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge? Are you keen to make a difference to people who want to be heard? Then come and join us here at VoiceAbility. We have an exciting opportunity for an Advocate to join our team in Wiltshire. Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential. About us VoiceAbility is an independent charity and one of the UK s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. We ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website. About you Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support. You should have worked or volunteered in health, social care, welfare, support services, education or young person s services, or advice and guidance. How will you make a difference? You will be responsible for ensuring the individual s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support. You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support. You will work resourcefully and collaboratively with the individuals you support. You ll be creative in your approach to empower our clients by ensuring you meaningfully explain people s options and rights to them. You ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. Benefits 28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years service 5% employer pension & minimum 3% employee contribution Salary sacrifices pension scheme Separate Life Assurance Cover (equivalent of two times your annual salary) Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc 24/7 Employee Assistance programme Access to remote counselling service Paid Disability Leave Paid compassionate Leave Home Working Allowance Support with continuous professional development Access to Clifton Strengths Coaching for development Personal Development Plans How are staff supported to work remotely? VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community. When you need to travel for work, expenses will be paid (mileage or public transport costs). VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. Equality and Diversity VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. How to apply To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form. Important Dates: Closing date for applications; 9am on 03 December 2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date. Don t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification. Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate. We look forward to hearing from you. NB: If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training. VoiceAbility will fund this training.
Dec 09, 2025
Full time
Do you want to work with a leading advocacy charity organisation supporting those in need? Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge? Are you keen to make a difference to people who want to be heard? Then come and join us here at VoiceAbility. We have an exciting opportunity for an Advocate to join our team in Wiltshire. Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential. About us VoiceAbility is an independent charity and one of the UK s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. We ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website. About you Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support. You should have worked or volunteered in health, social care, welfare, support services, education or young person s services, or advice and guidance. How will you make a difference? You will be responsible for ensuring the individual s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support. You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support. You will work resourcefully and collaboratively with the individuals you support. You ll be creative in your approach to empower our clients by ensuring you meaningfully explain people s options and rights to them. You ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. Benefits 28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years service 5% employer pension & minimum 3% employee contribution Salary sacrifices pension scheme Separate Life Assurance Cover (equivalent of two times your annual salary) Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc 24/7 Employee Assistance programme Access to remote counselling service Paid Disability Leave Paid compassionate Leave Home Working Allowance Support with continuous professional development Access to Clifton Strengths Coaching for development Personal Development Plans How are staff supported to work remotely? VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community. When you need to travel for work, expenses will be paid (mileage or public transport costs). VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. Equality and Diversity VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. How to apply To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form. Important Dates: Closing date for applications; 9am on 03 December 2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date. Don t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification. Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate. We look forward to hearing from you. NB: If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training. VoiceAbility will fund this training.
Past public sector or civil service experience required The Blockchain & Climate Institute (BCI) is an international volunteers-led think tank supporting and advocating the application of blockchain technology in the global fight against climate change. Our organization is growing, and we need a motivated and adaptable VOLUNTEER to support our senior management team as Chief of Staff / Deputy Chief of Staff, in the Director-General's Office. The ideal candidates should be driven, experienced, and looking to make a difference in international climate change governance. As with all roles in BCI, this is a voluntary unpaid role. Our Data Policy As a former senior civil servant, the successful candidates will ensure streamlined activities within the organization based on the priorities of the Director-General. You will oversee the operation of the Director General office and assist in various aspects of organizational administration and development. The right candidates for the job will contribute to the organization's long-term success. Responsibilities Oversee strategic directorate-level project initiatives from development through successful execution with directorate officers; Assist and communicate with principal executives in decision-making, program management, and initiative implementation; Review, design, and execute improvements to cross-institute project initiatives; Improve current processes and coordinate organizational procedures for optimized efficiency and productivity; Serve as liaison officer among senior executives, and heads of divisions regarding company climate, volunteers' well-being, project updates, proposals, and planning; Assist the Assistant Director-General in resolving volunteers' concerns (if necessary); Build and develop relationships with all volunteers for increased efficiency and effective responsiveness to existing operations, and help to define new operational strategies, working with Directors and Senior Executives on special projects; Serve as the general program manager handling inquiries, developing action plans to address them, and assisting with the preparation and dissemination of internal communications; Acts as a representative of the Director General for external liaison work. Requirements Public sector or civil service experience required Skills & Abilities Strong analytical and research skills including critical thinking, organizational and problem-solving skills; Effective interpersonal and communication skills; Excellent communicator in written and verbal form; Extremely versatile and dedicated to efficiency and productivity; Experience in planning and leading strategic initiatives; Impeccable managerial and interpersonal skills; Proven track record of effectively interacting with senior management; Ability to work strategically and collaboratively across departments. Experience Experience with budget management; Experience with data analysis (desirable); Consulting experience with a focus on operations management (desirable); Nimble business mind with a focus on developing creative solutions; Strong project reporting skills with a focus on inter-departmental communication; Experience working independently and with teams to drive forward projects using your own initiative. Education & Training Master's degree in Business Administration, Public Administration; Extensive experience in a business or executive management role. Benefits you will get from volunteering with BCI are enormous and some include: You will hone or learn new skills including research, presentation, writing, professional etiquette, Your mind will be mentally stimulated, hence providing you with a sense of purpose; You will advance and boost your professional career by helping you to make professional connections and giving you real-world experience at the intersection between climate and emerging technologies; and Help you develop long-lasting professional relationships with others. People who come together to make the world a better place forge a close connection. Selection Process In the selection process, most candidates will be invited to complete the following assessments. Section A: Verbal and Numerical Reasoning (20 multiple-choice questions) Section C: In-Tray Exercise (an open-ended assessment relevant to the duties of the role) Candidates who pass all three sections will be invited to attend a first interview and a final interview online. Blockchain & Climate Institute (BCI) is a not-for-profit entity combining the functions of a think-and-do tank, an advocacy group, and a chamber of commerce. Blockchain & Climate Institute provides a 'super-connector' platform for policy-makers, corporate executives and blockchain innovators to experiment and adopt the most viable concepts in an enabling /board/blackinenviron/job unpaid-volunteer chief-of-staff?source=blackinenviron_board&queryID=b16de7f8b61e589c35c4c6fc4aa31c5d
Dec 09, 2025
Full time
Past public sector or civil service experience required The Blockchain & Climate Institute (BCI) is an international volunteers-led think tank supporting and advocating the application of blockchain technology in the global fight against climate change. Our organization is growing, and we need a motivated and adaptable VOLUNTEER to support our senior management team as Chief of Staff / Deputy Chief of Staff, in the Director-General's Office. The ideal candidates should be driven, experienced, and looking to make a difference in international climate change governance. As with all roles in BCI, this is a voluntary unpaid role. Our Data Policy As a former senior civil servant, the successful candidates will ensure streamlined activities within the organization based on the priorities of the Director-General. You will oversee the operation of the Director General office and assist in various aspects of organizational administration and development. The right candidates for the job will contribute to the organization's long-term success. Responsibilities Oversee strategic directorate-level project initiatives from development through successful execution with directorate officers; Assist and communicate with principal executives in decision-making, program management, and initiative implementation; Review, design, and execute improvements to cross-institute project initiatives; Improve current processes and coordinate organizational procedures for optimized efficiency and productivity; Serve as liaison officer among senior executives, and heads of divisions regarding company climate, volunteers' well-being, project updates, proposals, and planning; Assist the Assistant Director-General in resolving volunteers' concerns (if necessary); Build and develop relationships with all volunteers for increased efficiency and effective responsiveness to existing operations, and help to define new operational strategies, working with Directors and Senior Executives on special projects; Serve as the general program manager handling inquiries, developing action plans to address them, and assisting with the preparation and dissemination of internal communications; Acts as a representative of the Director General for external liaison work. Requirements Public sector or civil service experience required Skills & Abilities Strong analytical and research skills including critical thinking, organizational and problem-solving skills; Effective interpersonal and communication skills; Excellent communicator in written and verbal form; Extremely versatile and dedicated to efficiency and productivity; Experience in planning and leading strategic initiatives; Impeccable managerial and interpersonal skills; Proven track record of effectively interacting with senior management; Ability to work strategically and collaboratively across departments. Experience Experience with budget management; Experience with data analysis (desirable); Consulting experience with a focus on operations management (desirable); Nimble business mind with a focus on developing creative solutions; Strong project reporting skills with a focus on inter-departmental communication; Experience working independently and with teams to drive forward projects using your own initiative. Education & Training Master's degree in Business Administration, Public Administration; Extensive experience in a business or executive management role. Benefits you will get from volunteering with BCI are enormous and some include: You will hone or learn new skills including research, presentation, writing, professional etiquette, Your mind will be mentally stimulated, hence providing you with a sense of purpose; You will advance and boost your professional career by helping you to make professional connections and giving you real-world experience at the intersection between climate and emerging technologies; and Help you develop long-lasting professional relationships with others. People who come together to make the world a better place forge a close connection. Selection Process In the selection process, most candidates will be invited to complete the following assessments. Section A: Verbal and Numerical Reasoning (20 multiple-choice questions) Section C: In-Tray Exercise (an open-ended assessment relevant to the duties of the role) Candidates who pass all three sections will be invited to attend a first interview and a final interview online. Blockchain & Climate Institute (BCI) is a not-for-profit entity combining the functions of a think-and-do tank, an advocacy group, and a chamber of commerce. Blockchain & Climate Institute provides a 'super-connector' platform for policy-makers, corporate executives and blockchain innovators to experiment and adopt the most viable concepts in an enabling /board/blackinenviron/job unpaid-volunteer chief-of-staff?source=blackinenviron_board&queryID=b16de7f8b61e589c35c4c6fc4aa31c5d
Goldman Sachs Asset & Wealth Management - Alternatives Capital Formation, Associate (Commercial Strategy) - London location_on London, Greater London, England, United Kingdom About Goldman Sachs Goldman Sachs Asset Management is one of the world's leading asset managers with approx. $3 trillion in assets under supervision. As a primary investment area within Goldman Sachs, we provide investment and advisory services for pension plans, sovereign wealth funds, insurance companies, endowments, foundations, financial advisors, and individuals. Alternatives Capital Formation (ACF) ACF is a part of the Client Solutions Group (CSG) within Asset & Wealth Management (AWM). ACF manages capital raising and strategy for alternatives investments across the full spectrum of alternatives including private equity, private credit, real estate, infrastructure, growth equity, sustainability, secondaries, GP stakes, and hedge funds / liquid alternatives. Within ACF, team members work within distinct product verticals and partner with investment teams, CSG, and wealth management, to drive and identify solutions for clients. ACF Commercial Strategy ACF Commercial Strategy is responsible for client and fundraising strategy, product prioritization, and campaign design across the alternatives investment platform. The team partners with global client leadership and ACF product leads to drive fundraising efforts across strategies, improve client targeting and tracking, and engage with client advisors and clients on our platform-wide offerings. The Commercial Strategy Associate Will be instrumental in supporting the execution of commercial initiatives that drive fundraising, client engagement, and cross-team collaboration. This role is ideal for someone who thrives in a fast-paced, data-driven, multi-faceted, cross-functional environment and is eager to contribute to the ongoing evolution of commercial strategy across private markets. Responsibilities Support global alternatives fundraising campaign management across all aspects from product launch to post-close analysis Work closely with global product specialists across ACF to identify and implement best practices across each product vertical Support and participate in fund targeting exercises and regular pipeline review meetings, track and analyse target lists and fundraising pipelines leveraging Salesforce and Dealcloud Guide and contribute to the creation and delivery of alternatives fund launch sales trainings and fund launch toolkits Assist in the creation and maintenance of global platform materials including a multi-year fundraising strategy calendar, platform presentations, fund one pagers, other key collateral, and ensure its accessibility for all distribution channels Drive central updates across businesses including writing weekly update emails, managing confluence pages, prepare materials and talking points for sales calls Work closely with the Americas and Asia commercial strategy teams to ensure close coordination and execution across each region Partner with Marketing to ensure client events and conferences are commercially impactful Conduct competitive analyses and keep pulse on industry and LP trends Qualifications Minimum of 2-4 years of prior work experience Strong written and verbal communication skills Self-starter, with ability to work both independently and in a team-oriented environment and across group functions Team player, with excellent interpersonal skills and good judgment High degree of intellectual curiosity on alternatives investments and private markets Flexibility to handle multiple tasks and work well under pressure Strong quantitative, analytical and problem-solving skills Strong organizational skills and attention to detail, with proven experience of delivering high quality work product Ability to generate new ideas and consider ways to improve existing processes to create efficiencies and support growth Investor relations, product management or other private markets background is preferred Advanced facility with Excel, PowerPoint and Copilot Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These typically include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre approved amount). Child Care & Family Care We offer on-site child care centers that provide full time and emergency back up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class leading benefits our firm has to offer.
Dec 09, 2025
Full time
Goldman Sachs Asset & Wealth Management - Alternatives Capital Formation, Associate (Commercial Strategy) - London location_on London, Greater London, England, United Kingdom About Goldman Sachs Goldman Sachs Asset Management is one of the world's leading asset managers with approx. $3 trillion in assets under supervision. As a primary investment area within Goldman Sachs, we provide investment and advisory services for pension plans, sovereign wealth funds, insurance companies, endowments, foundations, financial advisors, and individuals. Alternatives Capital Formation (ACF) ACF is a part of the Client Solutions Group (CSG) within Asset & Wealth Management (AWM). ACF manages capital raising and strategy for alternatives investments across the full spectrum of alternatives including private equity, private credit, real estate, infrastructure, growth equity, sustainability, secondaries, GP stakes, and hedge funds / liquid alternatives. Within ACF, team members work within distinct product verticals and partner with investment teams, CSG, and wealth management, to drive and identify solutions for clients. ACF Commercial Strategy ACF Commercial Strategy is responsible for client and fundraising strategy, product prioritization, and campaign design across the alternatives investment platform. The team partners with global client leadership and ACF product leads to drive fundraising efforts across strategies, improve client targeting and tracking, and engage with client advisors and clients on our platform-wide offerings. The Commercial Strategy Associate Will be instrumental in supporting the execution of commercial initiatives that drive fundraising, client engagement, and cross-team collaboration. This role is ideal for someone who thrives in a fast-paced, data-driven, multi-faceted, cross-functional environment and is eager to contribute to the ongoing evolution of commercial strategy across private markets. Responsibilities Support global alternatives fundraising campaign management across all aspects from product launch to post-close analysis Work closely with global product specialists across ACF to identify and implement best practices across each product vertical Support and participate in fund targeting exercises and regular pipeline review meetings, track and analyse target lists and fundraising pipelines leveraging Salesforce and Dealcloud Guide and contribute to the creation and delivery of alternatives fund launch sales trainings and fund launch toolkits Assist in the creation and maintenance of global platform materials including a multi-year fundraising strategy calendar, platform presentations, fund one pagers, other key collateral, and ensure its accessibility for all distribution channels Drive central updates across businesses including writing weekly update emails, managing confluence pages, prepare materials and talking points for sales calls Work closely with the Americas and Asia commercial strategy teams to ensure close coordination and execution across each region Partner with Marketing to ensure client events and conferences are commercially impactful Conduct competitive analyses and keep pulse on industry and LP trends Qualifications Minimum of 2-4 years of prior work experience Strong written and verbal communication skills Self-starter, with ability to work both independently and in a team-oriented environment and across group functions Team player, with excellent interpersonal skills and good judgment High degree of intellectual curiosity on alternatives investments and private markets Flexibility to handle multiple tasks and work well under pressure Strong quantitative, analytical and problem-solving skills Strong organizational skills and attention to detail, with proven experience of delivering high quality work product Ability to generate new ideas and consider ways to improve existing processes to create efficiencies and support growth Investor relations, product management or other private markets background is preferred Advanced facility with Excel, PowerPoint and Copilot Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These typically include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre approved amount). Child Care & Family Care We offer on-site child care centers that provide full time and emergency back up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class leading benefits our firm has to offer.
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. IRC UK IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in the UK. Job Overview The External Relations (ER) department is comprised of three main but complementary functional areas: Private fundraising, Communications, and Advocacy. The main objective of the department is to enable the organisation to have the resources needed to continue serving millions of people worldwide in places affected by war and disaster.The Director of UK Philanthropy will provide leadership and strategic direction for individual high net worth fundraising activities focused on the UK market, ensuring the delivery of significant, multi-year resources for the IRC's global mission. The Director will also serve as the primary high-value fundraising partner to the UK Executive Director as they facilitate cross-team collaboration, accountability, and success among all private fundraising teams in the UK (Philanthropy, Global Corporate Partnerships, Foundations & Trusts, and Mass Markets). The Director will play a leadership role in IRC UK more widely as a member of the UK Senior Management Team (UKSMT). The UKSMT is collectively responsible for achieving the cross-functional goals of IRC UK's strategy and actively fostering an inclusive workplace at IRC UK. This role will be responsible for: • Leading a team of fundraising professionals focused on raising unrestricted and restricted contributions from High-Net-Worth Individuals. • Managing a personal portfolio of significant donors and partners focused on securing six and seven-figure commitments. • Facilitating cross-functional collaboration, ensuring strong coordination and accountability across all UK-based high-value fundraising teams as well as with other team leaders in the UK (e.g. Communications, Advocacy, and Programmes). • Serve as the high-value fundraising representative on the UK Senior Management Team, directing and progressing strategic goals in fundraising as well as advising on the wider management of IRC UK. • Serving as the primary fundraising/partnerships contact for the IRC's UK Board, leveraging their networks and influence to advance the team's revenue targets. • Directly driving the UK Executive Director's engagement in fundraising and external partnership activities. • Interfacing closely with US-based and other international colleagues in External Relations to ensure global strategic alignment.The Director will craft and implement comprehensive fundraising strategies for the UK market, mentor and guide the team to optimise the size and impact of gifts and ensure donor-centric fundraising practices are consistently deployed. This critical role involves developing and implementing strategies informed by bold revenue targets. Major Responsibilities Fundraising and Partnerships • Manage a focused, complex portfolio of individual high-value prospects and supporters that results in increasing gifts at the six and seven-figure level. • Design and execute customised fundraising and partnership strategies for their personal portfolio, to maximise size and impact of gifts to the IRC. • Travel and meet with donors and prospects across the UK and occasionally internationally as required. • Achieve personal and team-wide goals and metrics related to visits, solicitations, gifts/pledges closed, and other critical key performance indicators. • Serve as the primary staff liaison and resource for the IRC's UK Board on all matters relating to philanthropy and partnerships, ensuring their engagement is maximised for fundraising impact. Leadership and Management • Lead and directly supervise a team of approximately 3 individuals across the UK-based Philanthropy team, inspiring, motivating and challenging them through active mentorship and fostering an environment that supports new ideas and innovative approaches to donor relationship management. • Provide comprehensive thought leadership for the team's efforts towards increased financial revenue and other modes of private sector engagement that support the impactful delivery of the IRC's mission. • Partner with the Senior Director of International Philanthropy to develop a strategic plan, including setting annual goals and key outcomes for the team. This will include but is not limited to collaborating with the UK Board and Senior IRC leadership in identifying, cultivating, and stewarding donors through strategic engagement opportunities such as meetings and events. • Provide strategic oversight and manage collaboration between the UK-based leads of the Foundations and Trusts, Global Corporate Partnerships, and Mass Markets teams, ensuring strong coordination in executing comprehensive donor engagement strategies across the UK market. • Collaborate as a peer with other UK leaders on the UK Senior Management Team, holding collective accountability for achieving the goals of the UK strategy and advising on the wider management of IRC UK to support those goals. Executive and Global Collaboration • Proactively drive the UK Executive Director's fundraising activities, including identifying and vetting high-level engagement opportunities, preparing briefing materials, and ensuring excellent donor/partner stewardship. • Interface and collaborate superbly with US-based colleagues in External Relations to ensure consistent messaging, coordinated prospect management, and alignment with global fundraising priorities. • Facilitate the deployment of IRC leaders (including the UK ED and global Executive Board and programme leadership) throughout the donor life cycle to qualify, cultivate, solicit, and steward five, six, and seven-figure commitments. Candidate Requirements • Significant demonstrable years progressive experience or proven background of non-profit fundraising experience and expertise in high-net-worth individual fundraising, and/or foundation/trust/corporate partnership development. • Demonstrated history of being an empowering and supportive manager to front-line fundraisers. • Outstanding communication skills, including writing, listening, verbal presentation, and speaking. Preferred Experience & Skills • Consistent track record of securing 6 and 7+ figure gifts/partnerships from a complex portfolio of diverse donors and prospects, including qualifying prospects and upgrading donors. • Proven organisational leadership experience, for example on senior management teams. • Experience in international organisational collaboration, including interfacing effectively with leadership and colleagues based in other countries. • Proven experience leading and directly supervising front-line fundraisers. • Experience in leveraging and managing a Board or high-level volunteer leadership for fundraising
Dec 09, 2025
Full time
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. IRC UK IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in the UK. Job Overview The External Relations (ER) department is comprised of three main but complementary functional areas: Private fundraising, Communications, and Advocacy. The main objective of the department is to enable the organisation to have the resources needed to continue serving millions of people worldwide in places affected by war and disaster.The Director of UK Philanthropy will provide leadership and strategic direction for individual high net worth fundraising activities focused on the UK market, ensuring the delivery of significant, multi-year resources for the IRC's global mission. The Director will also serve as the primary high-value fundraising partner to the UK Executive Director as they facilitate cross-team collaboration, accountability, and success among all private fundraising teams in the UK (Philanthropy, Global Corporate Partnerships, Foundations & Trusts, and Mass Markets). The Director will play a leadership role in IRC UK more widely as a member of the UK Senior Management Team (UKSMT). The UKSMT is collectively responsible for achieving the cross-functional goals of IRC UK's strategy and actively fostering an inclusive workplace at IRC UK. This role will be responsible for: • Leading a team of fundraising professionals focused on raising unrestricted and restricted contributions from High-Net-Worth Individuals. • Managing a personal portfolio of significant donors and partners focused on securing six and seven-figure commitments. • Facilitating cross-functional collaboration, ensuring strong coordination and accountability across all UK-based high-value fundraising teams as well as with other team leaders in the UK (e.g. Communications, Advocacy, and Programmes). • Serve as the high-value fundraising representative on the UK Senior Management Team, directing and progressing strategic goals in fundraising as well as advising on the wider management of IRC UK. • Serving as the primary fundraising/partnerships contact for the IRC's UK Board, leveraging their networks and influence to advance the team's revenue targets. • Directly driving the UK Executive Director's engagement in fundraising and external partnership activities. • Interfacing closely with US-based and other international colleagues in External Relations to ensure global strategic alignment.The Director will craft and implement comprehensive fundraising strategies for the UK market, mentor and guide the team to optimise the size and impact of gifts and ensure donor-centric fundraising practices are consistently deployed. This critical role involves developing and implementing strategies informed by bold revenue targets. Major Responsibilities Fundraising and Partnerships • Manage a focused, complex portfolio of individual high-value prospects and supporters that results in increasing gifts at the six and seven-figure level. • Design and execute customised fundraising and partnership strategies for their personal portfolio, to maximise size and impact of gifts to the IRC. • Travel and meet with donors and prospects across the UK and occasionally internationally as required. • Achieve personal and team-wide goals and metrics related to visits, solicitations, gifts/pledges closed, and other critical key performance indicators. • Serve as the primary staff liaison and resource for the IRC's UK Board on all matters relating to philanthropy and partnerships, ensuring their engagement is maximised for fundraising impact. Leadership and Management • Lead and directly supervise a team of approximately 3 individuals across the UK-based Philanthropy team, inspiring, motivating and challenging them through active mentorship and fostering an environment that supports new ideas and innovative approaches to donor relationship management. • Provide comprehensive thought leadership for the team's efforts towards increased financial revenue and other modes of private sector engagement that support the impactful delivery of the IRC's mission. • Partner with the Senior Director of International Philanthropy to develop a strategic plan, including setting annual goals and key outcomes for the team. This will include but is not limited to collaborating with the UK Board and Senior IRC leadership in identifying, cultivating, and stewarding donors through strategic engagement opportunities such as meetings and events. • Provide strategic oversight and manage collaboration between the UK-based leads of the Foundations and Trusts, Global Corporate Partnerships, and Mass Markets teams, ensuring strong coordination in executing comprehensive donor engagement strategies across the UK market. • Collaborate as a peer with other UK leaders on the UK Senior Management Team, holding collective accountability for achieving the goals of the UK strategy and advising on the wider management of IRC UK to support those goals. Executive and Global Collaboration • Proactively drive the UK Executive Director's fundraising activities, including identifying and vetting high-level engagement opportunities, preparing briefing materials, and ensuring excellent donor/partner stewardship. • Interface and collaborate superbly with US-based colleagues in External Relations to ensure consistent messaging, coordinated prospect management, and alignment with global fundraising priorities. • Facilitate the deployment of IRC leaders (including the UK ED and global Executive Board and programme leadership) throughout the donor life cycle to qualify, cultivate, solicit, and steward five, six, and seven-figure commitments. Candidate Requirements • Significant demonstrable years progressive experience or proven background of non-profit fundraising experience and expertise in high-net-worth individual fundraising, and/or foundation/trust/corporate partnership development. • Demonstrated history of being an empowering and supportive manager to front-line fundraisers. • Outstanding communication skills, including writing, listening, verbal presentation, and speaking. Preferred Experience & Skills • Consistent track record of securing 6 and 7+ figure gifts/partnerships from a complex portfolio of diverse donors and prospects, including qualifying prospects and upgrading donors. • Proven organisational leadership experience, for example on senior management teams. • Experience in international organisational collaboration, including interfacing effectively with leadership and colleagues based in other countries. • Proven experience leading and directly supervising front-line fundraisers. • Experience in leveraging and managing a Board or high-level volunteer leadership for fundraising
Customer Success Manager page is loaded Customer Success Managerlocations: Wallingford - Oxfordshire - UK: Remote - UK Vestatime type: Full timeposted on: Posted 6 Days Agojob requisition id: R47618 Job Description: # Customer Success Manager Company OverviewJonas Event Technology (JET) is a leading provider of event registration software and services, supporting trade exhibitions, consumer shows, and conferences with innovative technology and exceptional customer service. Our mission is to deliver seamless event experiences through powerful SaaS solutions and a client-first approach. Position SummaryThe Customer Success Manager (CSM) is responsible for delivering an outstanding customer experience across all stages of the customer lifecycle. This role focuses on retention, satisfaction, and growth within our client base, ensuring customers achieve maximum value from JET's products and services.Incorporating elements of operational leadership, the CSM will drive continuous improvement across people, processes, and systems - aligning customer success initiatives with broader business goals and performance metrics. Key Responsibilities Customer Success Leadership Take the lead on the Customer Success approach to deliver world-class support and account management. Foster a customer-first culture focused on proactive engagement, satisfaction, and long-term retention. Act as an escalation point for complex client issues, ensuring swift and effective resolution. Maintain oversight of all customer success activities to guarantee service quality and consistency. Implement structured feedback loops between customers, product, sales, and operational teams to improve the customer journey. Operational Management & Reporting Develop and execute the annual customer success plan, aligned with JET's strategic and financial objectives. Track key performance indicators (KPIs) for customer satisfaction (NPS), retention, and expansion revenue. Provide regular departmental reporting to the Operations Director and Senior Leadership Team (SLT), analysing trends and recommending improvement initiatives. Work closely with the Operations Director and SLT to align customer success strategy with operational delivery. Customer Retention & Growth Identify expansion and cross-sell opportunities within existing accounts, supporting commercial growth. Collaborate with the Sales and Product teams to support pre-sales engagements, renewals, and onboarding. Drive initiatives that increase adoption, usage, and advocacy of JET's software products. Ensure CRM data integrity, with accurate account and contact management for all customers. Process Improvement & Best Practice Analyse current processes, identify inefficiencies, and implement improvements to increase scalability and customer value. Develop and maintain internal and client-facing documentation to ensure consistency and knowledge sharing. Introduce and refine SaaS success metrics and processes that promote operational excellence. Apply insights from industry benchmarking to continuously evolve JET's customer success model. Qualifications and Experience Proven experience in Customer Success, Account Management, or Operations within a SaaS or technology environment. Strong people management skills, with experience working across cross-functional teams. Demonstrated success in improving customer satisfaction, retention, and revenue growth. Excellent understanding of SaaS customer lifecycle management and success metrics. Experience in the events industry is highly desirable but not essential. Confident in data analysis, performance measurement, and reporting to senior stakeholders. Skilled in CRM systems, Microsoft Office (especially Excel), and communication and AI tools. Personal Characteristics A proactive, results-driven leader with a passion for customer success. Logical, analytical, and highly organised, with an eye for detail. Exceptional communicator, able to influence and collaborate across teams. Resilient under pressure with the ability to balance multiple priorities. Positive, team-oriented mindset with a willingness to challenge conventional thinking. Self-motivated, adaptable, and committed to ongoing professional growth. Business Unit: Showdata Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.locations: Remote - UK Vestatime type: Full timeposted on: Posted 17 Days Ago
Dec 09, 2025
Full time
Customer Success Manager page is loaded Customer Success Managerlocations: Wallingford - Oxfordshire - UK: Remote - UK Vestatime type: Full timeposted on: Posted 6 Days Agojob requisition id: R47618 Job Description: # Customer Success Manager Company OverviewJonas Event Technology (JET) is a leading provider of event registration software and services, supporting trade exhibitions, consumer shows, and conferences with innovative technology and exceptional customer service. Our mission is to deliver seamless event experiences through powerful SaaS solutions and a client-first approach. Position SummaryThe Customer Success Manager (CSM) is responsible for delivering an outstanding customer experience across all stages of the customer lifecycle. This role focuses on retention, satisfaction, and growth within our client base, ensuring customers achieve maximum value from JET's products and services.Incorporating elements of operational leadership, the CSM will drive continuous improvement across people, processes, and systems - aligning customer success initiatives with broader business goals and performance metrics. Key Responsibilities Customer Success Leadership Take the lead on the Customer Success approach to deliver world-class support and account management. Foster a customer-first culture focused on proactive engagement, satisfaction, and long-term retention. Act as an escalation point for complex client issues, ensuring swift and effective resolution. Maintain oversight of all customer success activities to guarantee service quality and consistency. Implement structured feedback loops between customers, product, sales, and operational teams to improve the customer journey. Operational Management & Reporting Develop and execute the annual customer success plan, aligned with JET's strategic and financial objectives. Track key performance indicators (KPIs) for customer satisfaction (NPS), retention, and expansion revenue. Provide regular departmental reporting to the Operations Director and Senior Leadership Team (SLT), analysing trends and recommending improvement initiatives. Work closely with the Operations Director and SLT to align customer success strategy with operational delivery. Customer Retention & Growth Identify expansion and cross-sell opportunities within existing accounts, supporting commercial growth. Collaborate with the Sales and Product teams to support pre-sales engagements, renewals, and onboarding. Drive initiatives that increase adoption, usage, and advocacy of JET's software products. Ensure CRM data integrity, with accurate account and contact management for all customers. Process Improvement & Best Practice Analyse current processes, identify inefficiencies, and implement improvements to increase scalability and customer value. Develop and maintain internal and client-facing documentation to ensure consistency and knowledge sharing. Introduce and refine SaaS success metrics and processes that promote operational excellence. Apply insights from industry benchmarking to continuously evolve JET's customer success model. Qualifications and Experience Proven experience in Customer Success, Account Management, or Operations within a SaaS or technology environment. Strong people management skills, with experience working across cross-functional teams. Demonstrated success in improving customer satisfaction, retention, and revenue growth. Excellent understanding of SaaS customer lifecycle management and success metrics. Experience in the events industry is highly desirable but not essential. Confident in data analysis, performance measurement, and reporting to senior stakeholders. Skilled in CRM systems, Microsoft Office (especially Excel), and communication and AI tools. Personal Characteristics A proactive, results-driven leader with a passion for customer success. Logical, analytical, and highly organised, with an eye for detail. Exceptional communicator, able to influence and collaborate across teams. Resilient under pressure with the ability to balance multiple priorities. Positive, team-oriented mindset with a willingness to challenge conventional thinking. Self-motivated, adaptable, and committed to ongoing professional growth. Business Unit: Showdata Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.locations: Remote - UK Vestatime type: Full timeposted on: Posted 17 Days Ago
General Overview FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery. As the Therapeutic Team Manager, you will oversee the qualified and non-qualified therapeutic staff working across multiple teams. We provide group trauma recovery, facilitated by Adult Therapeutic Practitioners, domestic abuse education, Children Therapeutic Practitioners, and specialist Counsellors. These offerings help people who have experienced trauma, like domestic abuse, to recover. We use a survivor-informed, peer-led model for self-advocacy, empowerment, and independence to help people through a person-centered approach. As Team Manager, you will play a pivotal role in fostering a psychologically safe and supportive environment for staff working in emotionally demanding roles. You will lead with empathy and integrity, ensuring team members feel heard, valued, and empowered to raise concerns without fear. Through regular supervision, reflective practice, and wellbeing initiatives, you will promote resilience and mental health, enabling staff to deliver high-quality, trauma-informed support to survivors of domestic abuse. You will support teams to deliver consistently excellent support to people using our services, ensuring contract compliance, and drive continuous improvement and innovation in a changing landscape. FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables. This role may include evening and weekend work when required. Key Responsibilities To provide leadership, direction and support to practitioners including leading in recruitment, training, scheduling and supervising staff, ensuring excellent management of the team delivering domestic abuse support to high-risk service users. On a day-to-day basis oversee the performance of practitioners and Senior Practitioners, acting as the main point of contact for the staff. To line manage the Senior Practitioners and Counsellors, providing case management supervision, line management support, allocation of cases and ensuring all staff are supported to meet their full potential. To continue the development of practitioners and counsellors into a cohesive and supportive team, through the use of open communication, team meetings and coaching. This will include developing the specialist therapeutic roles. Additionally, to support the MARAC process and wider information sharing with statutory partners. Ensure the services work to applicable accreditations and professional standards. To promote a culture of engagement, improvement and best practice within the therapeutic teams, to deliver a high quality and accessible service. To develop and maintain a culture and systems that promote trauma informed practice and equality within the therapeutic team, valuing diversity and offering empathy to victims of abuse, people who cause harm and violence. To lead on reporting outcomes linked to the therapeutic team and the support of people using services. Carefully monitor and evaluate the performance of the therapeutic team, with a focus on quality assurance. Proactively build relationships with the wider statutory and voluntary partners across FearFree services, with a focus on supporting high risk adult victims of domestic abuse. Actively network across the operating area to build the charity s reputation and harness support for the organisation. Application To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. For information about the processing of your personal data at FearFree, please visit our website. FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
Dec 09, 2025
Full time
General Overview FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery. As the Therapeutic Team Manager, you will oversee the qualified and non-qualified therapeutic staff working across multiple teams. We provide group trauma recovery, facilitated by Adult Therapeutic Practitioners, domestic abuse education, Children Therapeutic Practitioners, and specialist Counsellors. These offerings help people who have experienced trauma, like domestic abuse, to recover. We use a survivor-informed, peer-led model for self-advocacy, empowerment, and independence to help people through a person-centered approach. As Team Manager, you will play a pivotal role in fostering a psychologically safe and supportive environment for staff working in emotionally demanding roles. You will lead with empathy and integrity, ensuring team members feel heard, valued, and empowered to raise concerns without fear. Through regular supervision, reflective practice, and wellbeing initiatives, you will promote resilience and mental health, enabling staff to deliver high-quality, trauma-informed support to survivors of domestic abuse. You will support teams to deliver consistently excellent support to people using our services, ensuring contract compliance, and drive continuous improvement and innovation in a changing landscape. FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables. This role may include evening and weekend work when required. Key Responsibilities To provide leadership, direction and support to practitioners including leading in recruitment, training, scheduling and supervising staff, ensuring excellent management of the team delivering domestic abuse support to high-risk service users. On a day-to-day basis oversee the performance of practitioners and Senior Practitioners, acting as the main point of contact for the staff. To line manage the Senior Practitioners and Counsellors, providing case management supervision, line management support, allocation of cases and ensuring all staff are supported to meet their full potential. To continue the development of practitioners and counsellors into a cohesive and supportive team, through the use of open communication, team meetings and coaching. This will include developing the specialist therapeutic roles. Additionally, to support the MARAC process and wider information sharing with statutory partners. Ensure the services work to applicable accreditations and professional standards. To promote a culture of engagement, improvement and best practice within the therapeutic teams, to deliver a high quality and accessible service. To develop and maintain a culture and systems that promote trauma informed practice and equality within the therapeutic team, valuing diversity and offering empathy to victims of abuse, people who cause harm and violence. To lead on reporting outcomes linked to the therapeutic team and the support of people using services. Carefully monitor and evaluate the performance of the therapeutic team, with a focus on quality assurance. Proactively build relationships with the wider statutory and voluntary partners across FearFree services, with a focus on supporting high risk adult victims of domestic abuse. Actively network across the operating area to build the charity s reputation and harness support for the organisation. Application To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. For information about the processing of your personal data at FearFree, please visit our website. FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
Philanthropy Executive An opportunity for a skilled relationship fundraiser to grow major gifts from high net worth individuals through excellent donor engagement, stewardship and prospect research, creating compelling proposals and cases for support to increase philanthropic income If youve also worked in the following roles, wed also like to hear from you: Major Donor Fundraiser, Donor Relations Manager, Development Officer, Trusts and Foundations Manager, Major Gifts Fundraising Manager SALARY: £46,101 per annum + Benefits LOCATION: Hybrid working you will be expected to attend the office inRugby, Warwickshire, West Midlands on regular occasions JOB TYPE: Full-Time, Permanent JOB OVERVIEW With ambitious income growth plans, the organisation is hiring a Philanthropy Executive to build inspiring relationships with high net worth individuals. As a Philanthropy Executive you will cultivate prospects, lead donor engagement and stewardship, and create compelling cases for support, proposals and reports. Working with senior stakeholders and trustees, the Philanthropy Executive will drive major gifts, prospect research and pipeline development to increase philanthropic income. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. ACCOUNTABILITIES Your duties as the Philanthropy Executive include: Lead Major Donor Pipeline: identify, qualify and cultivate UK and international prospects capable of six- and seven-figure gifts Provide Exceptional Stewardship: manage a portfolio of high-value donors to deepen engagement and inspire advocacy Deliver Compelling Communications: craft pitches, cases for support, bespoke proposals and impact reports Represent the Organisation: attend one-to-one meetings and networking events with high net worth individuals Leverage Senior Networks: work with senior leaders and trustees to open doors and secure significant gifts Use Insight and Research: distil complex information and align donor interests with programmes and impact Plan and Report: maintain accurate CRM records, forecasts and briefs for donor meetings Champion Best Practice: uphold ethical fundraising, data protection and governance standards CANDIDATE REQUIREMENTS ESSENTIAL Proven experience of securing significant gifts from high net worth individuals, family trusts or donor advised funds A background in major gifts fundraising with success building new pipelines Excellent relationship management and networking skills at senior level Outstanding written and verbal communication with the ability to simplify complex information Experience with donor stewardship, proposals and impact reporting Knowledge of philanthropy trends, ethical fundraising and data protection Strong planning, research and CRM skills with attention to detail DESIRABLE Experience of working with boards, patrons or senior volunteers to influence giving Familiarity with UK and international philanthropic networks Experience with income forecasting and portfolio management Confidence to work autonomously and collaboratively in a fast-paced environment Enthusiasm to test, learn and adapt approaches including next generation or diaspora giving WHY JOIN? The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values driven and highly engaged colleagues, work life balance and flexible working these are just some of the reasons why the organisation is a great place to work. ADDITIONAL INFORMATION The organisation treats all applications for employment fairly, regardless of gender, race, religion, ethnicity, nationality, caste, tribe, belief, age, marital status, pregnancy, caring responsibilities, sexual orientation, or disability. The organisation is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing. The organisation has the right to close applications earlier than the specified date. Please be advised that if you do not hear within five weeks of the closing date, please assume your application has not been successful on this occasion. The successful applicant must have the pre-existing right toboth live and work in the UK. Closing Date for applications: Sunday 7th December 2025 Anticipated Interview Dates: Thursday 11th December 2025 and Monday 15th December 2025 Final Interviews: Will take place in person at the office in Rugby, week commencing 5th January 2026 APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14091 Full-Time, Permanent Fundraising Jobs, Careers and Vacancies. Find a new job and work in Rugby, Warwickshire, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ JBRP1_UKTJ
Dec 09, 2025
Full time
Philanthropy Executive An opportunity for a skilled relationship fundraiser to grow major gifts from high net worth individuals through excellent donor engagement, stewardship and prospect research, creating compelling proposals and cases for support to increase philanthropic income If youve also worked in the following roles, wed also like to hear from you: Major Donor Fundraiser, Donor Relations Manager, Development Officer, Trusts and Foundations Manager, Major Gifts Fundraising Manager SALARY: £46,101 per annum + Benefits LOCATION: Hybrid working you will be expected to attend the office inRugby, Warwickshire, West Midlands on regular occasions JOB TYPE: Full-Time, Permanent JOB OVERVIEW With ambitious income growth plans, the organisation is hiring a Philanthropy Executive to build inspiring relationships with high net worth individuals. As a Philanthropy Executive you will cultivate prospects, lead donor engagement and stewardship, and create compelling cases for support, proposals and reports. Working with senior stakeholders and trustees, the Philanthropy Executive will drive major gifts, prospect research and pipeline development to increase philanthropic income. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. ACCOUNTABILITIES Your duties as the Philanthropy Executive include: Lead Major Donor Pipeline: identify, qualify and cultivate UK and international prospects capable of six- and seven-figure gifts Provide Exceptional Stewardship: manage a portfolio of high-value donors to deepen engagement and inspire advocacy Deliver Compelling Communications: craft pitches, cases for support, bespoke proposals and impact reports Represent the Organisation: attend one-to-one meetings and networking events with high net worth individuals Leverage Senior Networks: work with senior leaders and trustees to open doors and secure significant gifts Use Insight and Research: distil complex information and align donor interests with programmes and impact Plan and Report: maintain accurate CRM records, forecasts and briefs for donor meetings Champion Best Practice: uphold ethical fundraising, data protection and governance standards CANDIDATE REQUIREMENTS ESSENTIAL Proven experience of securing significant gifts from high net worth individuals, family trusts or donor advised funds A background in major gifts fundraising with success building new pipelines Excellent relationship management and networking skills at senior level Outstanding written and verbal communication with the ability to simplify complex information Experience with donor stewardship, proposals and impact reporting Knowledge of philanthropy trends, ethical fundraising and data protection Strong planning, research and CRM skills with attention to detail DESIRABLE Experience of working with boards, patrons or senior volunteers to influence giving Familiarity with UK and international philanthropic networks Experience with income forecasting and portfolio management Confidence to work autonomously and collaboratively in a fast-paced environment Enthusiasm to test, learn and adapt approaches including next generation or diaspora giving WHY JOIN? The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values driven and highly engaged colleagues, work life balance and flexible working these are just some of the reasons why the organisation is a great place to work. ADDITIONAL INFORMATION The organisation treats all applications for employment fairly, regardless of gender, race, religion, ethnicity, nationality, caste, tribe, belief, age, marital status, pregnancy, caring responsibilities, sexual orientation, or disability. The organisation is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing. The organisation has the right to close applications earlier than the specified date. Please be advised that if you do not hear within five weeks of the closing date, please assume your application has not been successful on this occasion. The successful applicant must have the pre-existing right toboth live and work in the UK. Closing Date for applications: Sunday 7th December 2025 Anticipated Interview Dates: Thursday 11th December 2025 and Monday 15th December 2025 Final Interviews: Will take place in person at the office in Rugby, week commencing 5th January 2026 APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14091 Full-Time, Permanent Fundraising Jobs, Careers and Vacancies. Find a new job and work in Rugby, Warwickshire, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ JBRP1_UKTJ
Challenges Lead Salary : £34,847 (+ £4000 London Weighting - if applicable) per annum Location: UK -These office locations include; London (Whitechapel/Waterloo), Leicester, Birmingham, Manchester, Bradford and Glasgow. Contract Type: Permanent Hours: Full Time Our client is actively recruiting for the position of Challenges Lead to be based from anywhere in the UK that Islamic Relief has an office. These office locations include; London (Whitechapel/Waterloo), Leicester, Birmingham, Manchester, Bradford and Glasgow. They are a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world s most vulnerable people. Established in 1984, with an active presence in over 45 countries, they strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. Their focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery.They works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities. JOB PURPOSE: • To coordinate the development and delivery of Fundraising Challenges Events, nationally and internationally, with the objective of engaging the community on a grass-roots level in line with the their fundraising strategy • To work closely with the Community Fundraising team to promote the mass participation of events that will lead to participation and fundraising • To deliver stewardship journeys for participants and supporters • To successfully project manage multiple national fundraising initiatives. The successful candidate must have: • Proven experience in challenges coordination and/or management • Significant experience of fundraising through organising and delivering challenges, and/or mass participation activities • Experience of the development, delivery, monitoring and evaluation of plans and budgets • Experience of delivering exceptional donor/customer care • Experience in supporter stewardship • Experience of using a range of effective communication channels to promote fundraising activities • Experience in negotiating and managing contracts with vendors and suppliers • Experience of managing own workload effectively, planning and organising work to meet deadlines • Experience of working effectively without close supervision dealing with problems as they arise • Experience and comfortability of working within a fast-paced environment • Experience working with and supervising volunteers • A thorough understanding of the different types of fundraising challenges • Good understanding of charity law, policy and regulatory environment within the charity sector • Knowledge of the Fundraising Regulators code of practice • Able to work flexible hours (including unsociable hours and weekends) • Proficient use of Asana, Trello or other project management tools • Excellent event/challenge management skills from conception, promotion to production and delivery • Excellent attention to detail and ability to produce correspondence to a high standard • Creative thinking skills • Able to exercise diplomacy where required • Excellent communication skills written, oral and listening with the ability to communicate sensitively and effectively with a diverse range of individuals who may be supporters, participants, donors or volunteers • Strong project management and team coordination skills, including the ability to use planning tools • Strong networking skills • Proven organisational skills with the ability to work on multiple activities at one time • Excellent administration skills able to keep thorough, accurate and up to date records • Competent user of Raisers Edge, Microsoft D365 or other relationship management databases • Understanding and experience of health and safety regulations and risk assessments in relation to organising events and challenges • Educated to A level or equivalent • Knowledge of Microsoft Office software in particular, Word, PowerPoint, Excel and Outlook For more information, please click on the Documents tab above to view the full Job Description. If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment their mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing their online application form. PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. They therefore may close the advert sooner than the advertised date. Any employment with them will be subject to the following checks: • screening clearance • proof of eligibility to live and work within the UK • receipt of satisfactory references Please note, for UK-based roles, they are only able to accept applications from candidates who are eligible to work in the UK. They are unable to progress applications which would require sponsorship. They are an equal opportunities employer You may also have experience in the following: Fundraising Events Manager, Challenge Events Manager, Mass Participation Events Manager, Community Fundraising Officer, Community Fundraising Manager, Events, Fundraising Coordinator, Fundraising Challenges Coordinator, Charity Events Manager, Charity Challenge Events Officer, Supporter Engagement Officer, Donor Stewardship Officer, Fundraising Project Manager, Volunteer Engagement Coordinator, Events Project Manager (Charity/Nonprofit), Fundraising Campaigns Officer REF-
Dec 09, 2025
Full time
Challenges Lead Salary : £34,847 (+ £4000 London Weighting - if applicable) per annum Location: UK -These office locations include; London (Whitechapel/Waterloo), Leicester, Birmingham, Manchester, Bradford and Glasgow. Contract Type: Permanent Hours: Full Time Our client is actively recruiting for the position of Challenges Lead to be based from anywhere in the UK that Islamic Relief has an office. These office locations include; London (Whitechapel/Waterloo), Leicester, Birmingham, Manchester, Bradford and Glasgow. They are a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world s most vulnerable people. Established in 1984, with an active presence in over 45 countries, they strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. Their focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery.They works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities. JOB PURPOSE: • To coordinate the development and delivery of Fundraising Challenges Events, nationally and internationally, with the objective of engaging the community on a grass-roots level in line with the their fundraising strategy • To work closely with the Community Fundraising team to promote the mass participation of events that will lead to participation and fundraising • To deliver stewardship journeys for participants and supporters • To successfully project manage multiple national fundraising initiatives. The successful candidate must have: • Proven experience in challenges coordination and/or management • Significant experience of fundraising through organising and delivering challenges, and/or mass participation activities • Experience of the development, delivery, monitoring and evaluation of plans and budgets • Experience of delivering exceptional donor/customer care • Experience in supporter stewardship • Experience of using a range of effective communication channels to promote fundraising activities • Experience in negotiating and managing contracts with vendors and suppliers • Experience of managing own workload effectively, planning and organising work to meet deadlines • Experience of working effectively without close supervision dealing with problems as they arise • Experience and comfortability of working within a fast-paced environment • Experience working with and supervising volunteers • A thorough understanding of the different types of fundraising challenges • Good understanding of charity law, policy and regulatory environment within the charity sector • Knowledge of the Fundraising Regulators code of practice • Able to work flexible hours (including unsociable hours and weekends) • Proficient use of Asana, Trello or other project management tools • Excellent event/challenge management skills from conception, promotion to production and delivery • Excellent attention to detail and ability to produce correspondence to a high standard • Creative thinking skills • Able to exercise diplomacy where required • Excellent communication skills written, oral and listening with the ability to communicate sensitively and effectively with a diverse range of individuals who may be supporters, participants, donors or volunteers • Strong project management and team coordination skills, including the ability to use planning tools • Strong networking skills • Proven organisational skills with the ability to work on multiple activities at one time • Excellent administration skills able to keep thorough, accurate and up to date records • Competent user of Raisers Edge, Microsoft D365 or other relationship management databases • Understanding and experience of health and safety regulations and risk assessments in relation to organising events and challenges • Educated to A level or equivalent • Knowledge of Microsoft Office software in particular, Word, PowerPoint, Excel and Outlook For more information, please click on the Documents tab above to view the full Job Description. If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment their mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing their online application form. PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. They therefore may close the advert sooner than the advertised date. Any employment with them will be subject to the following checks: • screening clearance • proof of eligibility to live and work within the UK • receipt of satisfactory references Please note, for UK-based roles, they are only able to accept applications from candidates who are eligible to work in the UK. They are unable to progress applications which would require sponsorship. They are an equal opportunities employer You may also have experience in the following: Fundraising Events Manager, Challenge Events Manager, Mass Participation Events Manager, Community Fundraising Officer, Community Fundraising Manager, Events, Fundraising Coordinator, Fundraising Challenges Coordinator, Charity Events Manager, Charity Challenge Events Officer, Supporter Engagement Officer, Donor Stewardship Officer, Fundraising Project Manager, Volunteer Engagement Coordinator, Events Project Manager (Charity/Nonprofit), Fundraising Campaigns Officer REF-
Role: CORE Independent Domestic Violence Advocate Based: Brent / Ealing Rate: £19 - £20 umb Start Date: ASAP Duration: Temp for 3 months Hours: 35 hours per week Hybrid, 2 days home working Our client, a specialist charity, are recruiting for a Core IDVA to work within a dynamic, fast-paced, crisis intervention, advocacy and support service to ensure the voice of survivors informs every stage of the process. Synopsis of duties: Ensure effective access to the service for women and girls and encourage their engagement with services, through multi-agency working and service flexibility. Hold a caseload and work on a rota basis within the team to conduct comprehensive assessments of needs and risk for women experiencing domestic violence, carry out short and long-term risk management, safety planning and support; and identify and refer to services appropriate to their needs, including attendance at specialist/dedicated courts and MARAC as required. Develop and deliver support plans that include delivery of high-quality face-to-face or telephone crisis intervention, information, advocacy and support, in respect to criminal and civil remedies, housing, health, welfare rights, children s legislation and other appropriate interventions. Advise women of their rights and options for seeking help and support from other agencies, making referrals and coordinating the provision of multi-agency support where necessary, and proactively advocate, ensuring barriers to accessing support and protection are minimised. Proactively assess the needs and safety of any children that women using the service may have, ensure that any risks/needs identified are addressed directly with the woman and take appropriate action to safeguard them. Participate in multi-agency conferences in respect of children and adults at risk as required, providing reports and undertaking actions as necessary. If a client is involved in the criminal justice system as a witness, provide them with information, advocacy and support as cases progress through the criminal justice system, supporting them to apply for special measures and to give impact statements, to maximise their safety, to help them give the best evidence and to accompany women to court where necessary. Work with the Senior Services Manager, Team Manager and Data Insights Analyst to ensure all monitoring and evaluation for the project is accurate and fully maintained, keeping managers informed of any issues and successes. Ensure that agreed case recording and monitoring systems are kept up to date and secure, and write internal and external reports where required, including for safeguarding conferences, team meetings, managers and others as required. Participate in multi-agency working and focus groups when requested to do so, and follow through on agreed appropriate actions that arise from these. Use appropriate institutional advocacy to maximise positive outcomes and use the appropriate reporting mechanisms to highlight persistent or recurring issues that arise. Essential Requirements A thorough understanding of the dynamics of domestic abuse (physical, emotional and sexual violence, so-called honour-based violence , forced marriage, stalking and harassment) and its impact on women, children, families and communities. Knowledge and understanding of the needs and rights of and options for children and young people who are or have experienced domestic abuse, or have a parent experiencing domestic abuse, and the practical and emotional support needs Thorough knowledge of safeguarding practice, procedures and legislation. Enhanced Adult and Child DBS on the update service or dated within the last 12 months Supporting Futures Consulting acts as both an employer and an agency
Dec 09, 2025
Seasonal
Role: CORE Independent Domestic Violence Advocate Based: Brent / Ealing Rate: £19 - £20 umb Start Date: ASAP Duration: Temp for 3 months Hours: 35 hours per week Hybrid, 2 days home working Our client, a specialist charity, are recruiting for a Core IDVA to work within a dynamic, fast-paced, crisis intervention, advocacy and support service to ensure the voice of survivors informs every stage of the process. Synopsis of duties: Ensure effective access to the service for women and girls and encourage their engagement with services, through multi-agency working and service flexibility. Hold a caseload and work on a rota basis within the team to conduct comprehensive assessments of needs and risk for women experiencing domestic violence, carry out short and long-term risk management, safety planning and support; and identify and refer to services appropriate to their needs, including attendance at specialist/dedicated courts and MARAC as required. Develop and deliver support plans that include delivery of high-quality face-to-face or telephone crisis intervention, information, advocacy and support, in respect to criminal and civil remedies, housing, health, welfare rights, children s legislation and other appropriate interventions. Advise women of their rights and options for seeking help and support from other agencies, making referrals and coordinating the provision of multi-agency support where necessary, and proactively advocate, ensuring barriers to accessing support and protection are minimised. Proactively assess the needs and safety of any children that women using the service may have, ensure that any risks/needs identified are addressed directly with the woman and take appropriate action to safeguard them. Participate in multi-agency conferences in respect of children and adults at risk as required, providing reports and undertaking actions as necessary. If a client is involved in the criminal justice system as a witness, provide them with information, advocacy and support as cases progress through the criminal justice system, supporting them to apply for special measures and to give impact statements, to maximise their safety, to help them give the best evidence and to accompany women to court where necessary. Work with the Senior Services Manager, Team Manager and Data Insights Analyst to ensure all monitoring and evaluation for the project is accurate and fully maintained, keeping managers informed of any issues and successes. Ensure that agreed case recording and monitoring systems are kept up to date and secure, and write internal and external reports where required, including for safeguarding conferences, team meetings, managers and others as required. Participate in multi-agency working and focus groups when requested to do so, and follow through on agreed appropriate actions that arise from these. Use appropriate institutional advocacy to maximise positive outcomes and use the appropriate reporting mechanisms to highlight persistent or recurring issues that arise. Essential Requirements A thorough understanding of the dynamics of domestic abuse (physical, emotional and sexual violence, so-called honour-based violence , forced marriage, stalking and harassment) and its impact on women, children, families and communities. Knowledge and understanding of the needs and rights of and options for children and young people who are or have experienced domestic abuse, or have a parent experiencing domestic abuse, and the practical and emotional support needs Thorough knowledge of safeguarding practice, procedures and legislation. Enhanced Adult and Child DBS on the update service or dated within the last 12 months Supporting Futures Consulting acts as both an employer and an agency
Team Manager Location: Station Road, Ilford, IG6 1NB Start Date: ASAP Contract Duration: 5+ months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £35.13 per hour Job Ref: OR19187 Job Responsibilities Lead and support a skilled team to deliver effective interventions. Promote the service within the council and with stakeholders. Implement the Family Help Model for comprehensive support. Monitor risks and trends to protect young people. Oversee complex case management, including Child Protection and Court work. Collaborate with agencies like police, education, and health services. Promote the TEDDS approach: Trust, Engage, Deter, Divert, and achieve success. Person Specifications Must Have Strong leadership skills with experience in safeguarding. Understanding of Child Protection processes and exploitation risks. Ability to solve problems and improve interventions. Relationship-building skills for multi-agency collaboration. Advocacy for young people to ensure timely support. Nice to Have Experience in implementing new strategies and driving change. Familiarity with the Family Help Model and contextual safeguarding frameworks. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hirers to whom you do not wish your details to be disclosed.
Dec 08, 2025
Contractor
Team Manager Location: Station Road, Ilford, IG6 1NB Start Date: ASAP Contract Duration: 5+ months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £35.13 per hour Job Ref: OR19187 Job Responsibilities Lead and support a skilled team to deliver effective interventions. Promote the service within the council and with stakeholders. Implement the Family Help Model for comprehensive support. Monitor risks and trends to protect young people. Oversee complex case management, including Child Protection and Court work. Collaborate with agencies like police, education, and health services. Promote the TEDDS approach: Trust, Engage, Deter, Divert, and achieve success. Person Specifications Must Have Strong leadership skills with experience in safeguarding. Understanding of Child Protection processes and exploitation risks. Ability to solve problems and improve interventions. Relationship-building skills for multi-agency collaboration. Advocacy for young people to ensure timely support. Nice to Have Experience in implementing new strategies and driving change. Familiarity with the Family Help Model and contextual safeguarding frameworks. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hirers to whom you do not wish your details to be disclosed.
Red Snapper Recruitment are recruiting for a Children's Independent Sexual Violence Advisor on behalf of our client based in the West Midlands. The specialist trained Children's Independent Sexual Violence Advisor (CHISVA) provides a frontline high quality service to children and young people between the ages of 5-18 years. The support is tailored to the individual needs of the child/young person, using a trauma informed approach. Location: Sandwell, Walsall, Dudley Salary: 24,310.04 - 27,751.55 DOE Hours: 37.5 hours per week Please Note - Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Main duties and responsibilities Provide support to children and young people, providing high quality, evidence based, age appropriate, one to one interventions; this will take into consideration both safeguarding and individual needs. Manage a caseload of children and young people, to include all aspects of case management including, safeguarding, risk assessment, needs assessment, advocacy, support planning, outcomes and case review. Provide support to parents/guardians, helping them to understand trauma based behaviour's and strategies to assist them in supporting their children/young people. Facilitate group work, as and when needed, to raise awareness of the impact of trauma through psycho-social education. Remain compliant with the statutory framework, Working Together to Safeguard Children Act 2018 Ensure that any issues in relation to safeguarding children are brought to the immediate attention of the Senior ISVA/manager Person Specification Experience of working with children/young people, acknowledging safeguarding concerns and responding appropriately Experience of handling a caseload Experience of working with families with complex needs, such as mental health and substance misuse Experience of using risk assessments and appropriate interventions tools to manage and identify risk Experience of working/liaising within a multi-agency setting with a range of stakeholders and representing clients/organisation an external meetings Additional Requirements May require some work outside of normal office hours Full driving license with willingness to use own vehicle is essential DBS check to be undertaken Eligibility to work in the UK Application Process Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. RSR Justice is a market leading recruitment business dedicated to providing top quality candidates and services to the offender rehabilitation and supervision work sectors. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Dec 08, 2025
Full time
Red Snapper Recruitment are recruiting for a Children's Independent Sexual Violence Advisor on behalf of our client based in the West Midlands. The specialist trained Children's Independent Sexual Violence Advisor (CHISVA) provides a frontline high quality service to children and young people between the ages of 5-18 years. The support is tailored to the individual needs of the child/young person, using a trauma informed approach. Location: Sandwell, Walsall, Dudley Salary: 24,310.04 - 27,751.55 DOE Hours: 37.5 hours per week Please Note - Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Main duties and responsibilities Provide support to children and young people, providing high quality, evidence based, age appropriate, one to one interventions; this will take into consideration both safeguarding and individual needs. Manage a caseload of children and young people, to include all aspects of case management including, safeguarding, risk assessment, needs assessment, advocacy, support planning, outcomes and case review. Provide support to parents/guardians, helping them to understand trauma based behaviour's and strategies to assist them in supporting their children/young people. Facilitate group work, as and when needed, to raise awareness of the impact of trauma through psycho-social education. Remain compliant with the statutory framework, Working Together to Safeguard Children Act 2018 Ensure that any issues in relation to safeguarding children are brought to the immediate attention of the Senior ISVA/manager Person Specification Experience of working with children/young people, acknowledging safeguarding concerns and responding appropriately Experience of handling a caseload Experience of working with families with complex needs, such as mental health and substance misuse Experience of using risk assessments and appropriate interventions tools to manage and identify risk Experience of working/liaising within a multi-agency setting with a range of stakeholders and representing clients/organisation an external meetings Additional Requirements May require some work outside of normal office hours Full driving license with willingness to use own vehicle is essential DBS check to be undertaken Eligibility to work in the UK Application Process Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. RSR Justice is a market leading recruitment business dedicated to providing top quality candidates and services to the offender rehabilitation and supervision work sectors. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Prospectus are excited to be working with our client to help them recruit for a Philanthropy Manager to join their team. The organisation is the UK s LGBT+ anti-abuse charity. Founded in 1982, the charity has been championing the safety of the LGBT+ community for over 40 years. They work directly with thousands of LGBT+ people who have experienced abuse and violence every year. They run four national support helplines: for LGBT+ victims and survivors of domestic abuse, survivors of so-called conversion therapy , survivors of rape and sexual violence, and LGBT+ people who have experienced hate crime. They provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support. They are a service run by LGBT+ people, for LGBT+ people, and the needs of the community are at the centre of what they do. This role is offered on a full-time permanent contract basis paying a salary between £40,000 to £47,000 per annum with flexible hybrid working arrangements at their London office. This role aims to develop, execute and deliver a strategic plan for philanthropic growth from major donors. The post holder will work with the Head of Fundraising and Comms to develop the charity's major donor strategy, establishing clear goals with sustainable fundraising targets, helping to ensure the long-term stability of the charity. They will be responsible for developing creative and meaningful high-quality donor experiences. The post holder will be responsible for creating a tailored communication plan for major donors, including regular reports demonstrating the difference their contributions have made. They are looking for someone with demonstrable experience of raising income from mid and high-level donors. They are looking for a candidate with demonstrable experience of researching, securing and maintaining strong relationships with high-net-worth individuals and other stakeholders. The ideal candidate will have in-depth knowledge of LGBT+ experiences and communities with experience of working in the LGBT+, VAWG, or victim support sectors. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Dec 08, 2025
Full time
Prospectus are excited to be working with our client to help them recruit for a Philanthropy Manager to join their team. The organisation is the UK s LGBT+ anti-abuse charity. Founded in 1982, the charity has been championing the safety of the LGBT+ community for over 40 years. They work directly with thousands of LGBT+ people who have experienced abuse and violence every year. They run four national support helplines: for LGBT+ victims and survivors of domestic abuse, survivors of so-called conversion therapy , survivors of rape and sexual violence, and LGBT+ people who have experienced hate crime. They provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support. They are a service run by LGBT+ people, for LGBT+ people, and the needs of the community are at the centre of what they do. This role is offered on a full-time permanent contract basis paying a salary between £40,000 to £47,000 per annum with flexible hybrid working arrangements at their London office. This role aims to develop, execute and deliver a strategic plan for philanthropic growth from major donors. The post holder will work with the Head of Fundraising and Comms to develop the charity's major donor strategy, establishing clear goals with sustainable fundraising targets, helping to ensure the long-term stability of the charity. They will be responsible for developing creative and meaningful high-quality donor experiences. The post holder will be responsible for creating a tailored communication plan for major donors, including regular reports demonstrating the difference their contributions have made. They are looking for someone with demonstrable experience of raising income from mid and high-level donors. They are looking for a candidate with demonstrable experience of researching, securing and maintaining strong relationships with high-net-worth individuals and other stakeholders. The ideal candidate will have in-depth knowledge of LGBT+ experiences and communities with experience of working in the LGBT+, VAWG, or victim support sectors. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Finance Officer About the Role This is an exciting opportunity for a proactive and detail-oriented finance professional to support the Senior Finance Manager in the smooth running of day-to-day finance operations. You will play a key role in maintaining financial controls, supporting the annual audit, processing transactions, and delivering timely financial reporting. The Finance Officer will be a key point of contact for internal and external stakeholders, supporting effective financial management across the organisation. Key responsibilities To provide high-quality administrative and financial support across the Finance Department, acting as the first point of contact for finance enquiries and managing the finance inbox. This includes maintaining accurate records in QuickBooks, processing invoices, expenses, and payments, performing regular bank reconciliations, and managing credit card accounts. Supporting the Senior Finance Manager in producing timely and accurate reports including departmental budgets and management accounts and assisting with preparing documentation and liaising with auditors for the annual audit. What they are Looking For The ideal candidate will have experience in a finance or accounting support role, with working knowledge of bookkeeping and accounting procedures ideally including QuickBooks. They will demonstrate strong administrative and organisational skills, excellent attention to detail, and a sound understanding of VAT, expense processing, and reconciliations. Excellent interpersonal and communication skills are essential, along with the ability to manage competing priorities and meet deadlines. A collaborative, proactive attitude, and a commitment to the our clients mission and values are also key. Please read the job description to find out more about the position and person specification. Contract Type : Permanent Hours: Full time, 5 days/37.5 hours per week (core hours 10am-3pm) Salary: FTE £32,000 to £37,000 per annum, dependent on experience, plus benefits. Location: The role is based 122 Freston Road, London, W10 6TR. A hybrid working system is in place and the job holder will be expected to work from their office for a minimum of 1 day each week. Due to the nature of the role, the job holder may be required to work from the office more than 1 day a week. Benefits include: 25 days annual leave per annum plus eight Bank/Public holidays (pro rata basis for part timers), rising by 1 day per year for every complete year of service, up to an additional 5 days, together with 3 additional days over Christmas and New Year. 4% (matched) employer pension, rising to 6% on successful completion of probation. Employee Assistance Program. Season ticket loan scheme. Death in Service About Them Our client is a leading global charity dedicated to improving maternal and fetal health through the advancement of ultrasound. They deliver education, research, and resources to their global network of professionals and partners. They are now looking for a Finance Officer to join their team and help ensure the efficient and compliant operation of their finance function. Their mission is to improve women s health through the provision, advancement and dissemination of the highest quality education, standards, and research information around ultrasound in obstetrics and gynecology. This is achieved through education and training, programmatic initiatives, and advocacy. They are an equal opportunities employer and are proud to employ a workforce that reflects the diverse communities they serve. They welcome applications from all suitably qualified persons from all backgrounds. Please submit your application, CV and covering letter as soon as possible; they reserve the right to close any adverts before the closing date of 21 December 2025, once they have received sufficient applications. Interviews may be organised before the closing date. Regrettably, they are not able to provide feedback to those candidates who are not shortlisted, as it simply would not be manageable to do so. REF-
Dec 08, 2025
Full time
Finance Officer About the Role This is an exciting opportunity for a proactive and detail-oriented finance professional to support the Senior Finance Manager in the smooth running of day-to-day finance operations. You will play a key role in maintaining financial controls, supporting the annual audit, processing transactions, and delivering timely financial reporting. The Finance Officer will be a key point of contact for internal and external stakeholders, supporting effective financial management across the organisation. Key responsibilities To provide high-quality administrative and financial support across the Finance Department, acting as the first point of contact for finance enquiries and managing the finance inbox. This includes maintaining accurate records in QuickBooks, processing invoices, expenses, and payments, performing regular bank reconciliations, and managing credit card accounts. Supporting the Senior Finance Manager in producing timely and accurate reports including departmental budgets and management accounts and assisting with preparing documentation and liaising with auditors for the annual audit. What they are Looking For The ideal candidate will have experience in a finance or accounting support role, with working knowledge of bookkeeping and accounting procedures ideally including QuickBooks. They will demonstrate strong administrative and organisational skills, excellent attention to detail, and a sound understanding of VAT, expense processing, and reconciliations. Excellent interpersonal and communication skills are essential, along with the ability to manage competing priorities and meet deadlines. A collaborative, proactive attitude, and a commitment to the our clients mission and values are also key. Please read the job description to find out more about the position and person specification. Contract Type : Permanent Hours: Full time, 5 days/37.5 hours per week (core hours 10am-3pm) Salary: FTE £32,000 to £37,000 per annum, dependent on experience, plus benefits. Location: The role is based 122 Freston Road, London, W10 6TR. A hybrid working system is in place and the job holder will be expected to work from their office for a minimum of 1 day each week. Due to the nature of the role, the job holder may be required to work from the office more than 1 day a week. Benefits include: 25 days annual leave per annum plus eight Bank/Public holidays (pro rata basis for part timers), rising by 1 day per year for every complete year of service, up to an additional 5 days, together with 3 additional days over Christmas and New Year. 4% (matched) employer pension, rising to 6% on successful completion of probation. Employee Assistance Program. Season ticket loan scheme. Death in Service About Them Our client is a leading global charity dedicated to improving maternal and fetal health through the advancement of ultrasound. They deliver education, research, and resources to their global network of professionals and partners. They are now looking for a Finance Officer to join their team and help ensure the efficient and compliant operation of their finance function. Their mission is to improve women s health through the provision, advancement and dissemination of the highest quality education, standards, and research information around ultrasound in obstetrics and gynecology. This is achieved through education and training, programmatic initiatives, and advocacy. They are an equal opportunities employer and are proud to employ a workforce that reflects the diverse communities they serve. They welcome applications from all suitably qualified persons from all backgrounds. Please submit your application, CV and covering letter as soon as possible; they reserve the right to close any adverts before the closing date of 21 December 2025, once they have received sufficient applications. Interviews may be organised before the closing date. Regrettably, they are not able to provide feedback to those candidates who are not shortlisted, as it simply would not be manageable to do so. REF-
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Domestic and Sexual Violence Caseworker to play a pivotal role in our Domestic abuse and sexual violence services in Newham Sounds great, what will I be doing? We are seeking a dedicated caseworker to deliver a high-quality, person-centred service for survivors of domestic abuse. In this vital role, you will adhere to all Floating Support Service standards, ensuring thorough case management, accurate monitoring, and consistent compliance with policies and procedures. You will provide tailored one-to-one support, carrying out risk and needs assessments, safety planning, and empowering service users to make informed decisions about their futures. By promoting independent living skills and facilitating access to wider services, you will help individuals rebuild their lives with confidence. You'll work collaboratively through a multi-agency approach, building strong relationships with community, statutory, and voluntary partners to ensure holistic support. The role also contributes to good practice, service development, user involvement, and community engagement, including events and fundraising activities. A commitment to confidentiality and immediate reporting of safeguarding concerns is essential. Join us and make a meaningful impact in shaping safer, stronger futures for survivors. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for We are looking for a passionate and knowledgeable professional with a strong understanding of domestic and other gender-based violence, including its impacts on survivors and the legal remedies available under both civil and criminal law. You will bring excellent knowledge of housing legislation, particularly as it relates to those affected by abuse, and demonstrate strong listening, advocacy, and empowerment skills. The ideal candidate will be confident working independently as well as within multi-agency settings, with a clear understanding of safeguarding and the ability to respond appropriately to concerns. A proactive, solution-focused approach, combined with strong teamwork capabilities, is essential. This post is restricted to female applicants only under Section 7(2)(b) & (e) of the Sex Discrimination Act 1975, as it involves providing sensitive support to women who have experienced domestic or gender-based violence. When will I be working? you will be working Monday to Friday between the hours of 9am - 5.20pm Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Dec 08, 2025
Full time
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Domestic and Sexual Violence Caseworker to play a pivotal role in our Domestic abuse and sexual violence services in Newham Sounds great, what will I be doing? We are seeking a dedicated caseworker to deliver a high-quality, person-centred service for survivors of domestic abuse. In this vital role, you will adhere to all Floating Support Service standards, ensuring thorough case management, accurate monitoring, and consistent compliance with policies and procedures. You will provide tailored one-to-one support, carrying out risk and needs assessments, safety planning, and empowering service users to make informed decisions about their futures. By promoting independent living skills and facilitating access to wider services, you will help individuals rebuild their lives with confidence. You'll work collaboratively through a multi-agency approach, building strong relationships with community, statutory, and voluntary partners to ensure holistic support. The role also contributes to good practice, service development, user involvement, and community engagement, including events and fundraising activities. A commitment to confidentiality and immediate reporting of safeguarding concerns is essential. Join us and make a meaningful impact in shaping safer, stronger futures for survivors. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for We are looking for a passionate and knowledgeable professional with a strong understanding of domestic and other gender-based violence, including its impacts on survivors and the legal remedies available under both civil and criminal law. You will bring excellent knowledge of housing legislation, particularly as it relates to those affected by abuse, and demonstrate strong listening, advocacy, and empowerment skills. The ideal candidate will be confident working independently as well as within multi-agency settings, with a clear understanding of safeguarding and the ability to respond appropriately to concerns. A proactive, solution-focused approach, combined with strong teamwork capabilities, is essential. This post is restricted to female applicants only under Section 7(2)(b) & (e) of the Sex Discrimination Act 1975, as it involves providing sensitive support to women who have experienced domestic or gender-based violence. When will I be working? you will be working Monday to Friday between the hours of 9am - 5.20pm Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Salary: £23,970 per annum (Full Time) rising to £24,480 per annum after successfully completing six-month probation period Location: Caerphilly Contract Type: Permanent in line with funding - Agile working where and when required, to do the job most effectively Hours & working Pattern: 35 hours per week (full time) Generally, Monday to Friday, with occasional evening and weekend work Flexible start and finish times that incorporate the hours of 9.30am to 4.30pm and a minimum of 30 minutes unpaid break during these times. Mandatory hwb days as part of a rota All team members must work flexibly on occasions to meet the needs of the Charity and the people we support Participate in the organisation s Tier 2 emergency on-call rota (paid) Accountable to: Project Manager Purpose of the post: To provide specialist, trauma-informed support to individuals who are homeless or at risk of homelessness because of experiencing domestic or sexual abuse, harm or violence Specific responsibilities: Deliver specialist, trauma-informed support to a case load of adults and families, recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency. # Contribute to an environment where support is psychologically informed, compassionate, equitable, and grounded in integrity where every individual feels safe, heard, and supported. Respond to safeguarding concerns in line with legislation and organisational policies, maintaining a trauma-informed, non-judgemental stance that prioritises dignity and emotional safety. Work collaboratively with the team to provide Hwb cover in line with the agreed rota, ensuring individuals can access planned or emergency appointments, either in person, on the phone or online. Receive referrals into the service and carry out Initial Contact Assessments collaboratively, identifying the most suitable support options based on individual needs and preferences. Complete risk assessments and develop risk management plans, including the SafeLives DASH risk indicator and safety planning. Work closely with the team to manage and maintain the outreach waiting list, ensuring timely updates, regular contact, and effective triage for individuals. Work in partnership with individuals to identify support goals and outcomes, co-developing and regularly reviewing needs assessments, risk assessments, and support/safety plans Provide clear advocacy, signposting and referrals to internal and external services, guided by the individual s expressed needs, interests, and readiness such as social services, police, parenting support, health, legal advice, DWP, housing, education, recreation, and Cyfannol s internal services (e.g. group work, sexual violence services, counselling). Build and maintain respectful, collaborative relationships with external agencies, and attend multidisciplinary meetings to promote the needs and rights of individuals through trust and partnership. Maintain factual, person-centred, accurate, timely, and confidential records of all casework and service activity, using Cyfannol s Case Management System and other internal records Contribute to audits and reporting, engaging positively supporting service evaluation and development and recognising the value of reflective learning and continuous development. Encourage and support adults and children to have a voice within Cyfannol and the wider sector, for example by completing surveys, sharing feedback, and participating in relevant events General responsibilities: Actively contribute to the achievement of Cyfannol Women s Aid s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice. Demonstrate and positively promote Cyfannol s core values of compassion, integrity, and equity in all aspects of your role. Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise. Represent Cyfannol Women s Aid professionally at external meetings, public events, conferences, and similar forums, safeguarding and enhancing the organisation s reputation. Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development. Work in accordance with Cyfannol s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice. Contribute to Cyfannol s environmental goals by participating in carbon-reducing initiatives, including the organisation s pledge campaign Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation. It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances. This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use Closing Date: 12th December 2025 Please download and read additional documents on our website
Dec 08, 2025
Full time
Salary: £23,970 per annum (Full Time) rising to £24,480 per annum after successfully completing six-month probation period Location: Caerphilly Contract Type: Permanent in line with funding - Agile working where and when required, to do the job most effectively Hours & working Pattern: 35 hours per week (full time) Generally, Monday to Friday, with occasional evening and weekend work Flexible start and finish times that incorporate the hours of 9.30am to 4.30pm and a minimum of 30 minutes unpaid break during these times. Mandatory hwb days as part of a rota All team members must work flexibly on occasions to meet the needs of the Charity and the people we support Participate in the organisation s Tier 2 emergency on-call rota (paid) Accountable to: Project Manager Purpose of the post: To provide specialist, trauma-informed support to individuals who are homeless or at risk of homelessness because of experiencing domestic or sexual abuse, harm or violence Specific responsibilities: Deliver specialist, trauma-informed support to a case load of adults and families, recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency. # Contribute to an environment where support is psychologically informed, compassionate, equitable, and grounded in integrity where every individual feels safe, heard, and supported. Respond to safeguarding concerns in line with legislation and organisational policies, maintaining a trauma-informed, non-judgemental stance that prioritises dignity and emotional safety. Work collaboratively with the team to provide Hwb cover in line with the agreed rota, ensuring individuals can access planned or emergency appointments, either in person, on the phone or online. Receive referrals into the service and carry out Initial Contact Assessments collaboratively, identifying the most suitable support options based on individual needs and preferences. Complete risk assessments and develop risk management plans, including the SafeLives DASH risk indicator and safety planning. Work closely with the team to manage and maintain the outreach waiting list, ensuring timely updates, regular contact, and effective triage for individuals. Work in partnership with individuals to identify support goals and outcomes, co-developing and regularly reviewing needs assessments, risk assessments, and support/safety plans Provide clear advocacy, signposting and referrals to internal and external services, guided by the individual s expressed needs, interests, and readiness such as social services, police, parenting support, health, legal advice, DWP, housing, education, recreation, and Cyfannol s internal services (e.g. group work, sexual violence services, counselling). Build and maintain respectful, collaborative relationships with external agencies, and attend multidisciplinary meetings to promote the needs and rights of individuals through trust and partnership. Maintain factual, person-centred, accurate, timely, and confidential records of all casework and service activity, using Cyfannol s Case Management System and other internal records Contribute to audits and reporting, engaging positively supporting service evaluation and development and recognising the value of reflective learning and continuous development. Encourage and support adults and children to have a voice within Cyfannol and the wider sector, for example by completing surveys, sharing feedback, and participating in relevant events General responsibilities: Actively contribute to the achievement of Cyfannol Women s Aid s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice. Demonstrate and positively promote Cyfannol s core values of compassion, integrity, and equity in all aspects of your role. Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise. Represent Cyfannol Women s Aid professionally at external meetings, public events, conferences, and similar forums, safeguarding and enhancing the organisation s reputation. Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development. Work in accordance with Cyfannol s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice. Contribute to Cyfannol s environmental goals by participating in carbon-reducing initiatives, including the organisation s pledge campaign Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation. It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances. This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use Closing Date: 12th December 2025 Please download and read additional documents on our website
Red Snapper Recruitment Limited
Nottingham, Nottinghamshire
Team Manager - Accommodation Services (Safer Accommodation & R2C) Salary: 21,965.72 Hours: 26 hours per week Location: Nottingham with visits to other sites within Nottingham and office based working Contract: Temporary for 13 weeks if successful made to permanent Please Note: This role is open to women only, in line with the Equality Act 2010 (Schedule 9, Part 1). Are you an experienced domestic abuse specialist with housing experience and a passion for leading teams, driving service excellence, and empowering women and children affected by domestic abuse? This is a fantastic opportunity to take on a strategic leadership role within a respected organisation delivering trauma-informed, needs led accommodation services. About the Role As Team Manager for Safer Accommodation and Response to Complexity (R2C), you will lead and develop a high-performing team of Survivor Advocacy Support Workers. You will ensure that services are safe, compliant, and consistently delivering exceptional support to survivors with a range of risks and needs. Key Responsibilities; Oversee the delivery of high-quality, survivor centred support. Ensure services meet national standards, accreditation benchmarks, and contract requirements. Drive service development and contribute to strategic planning. Uphold robust safety, risk management, and safeguarding practices. Line manage a total of 5 people and support Survivor Advocacy Support Workers. Lead on recruitment, induction, supervision, and performance reviews. Encourage a collaborative, innovative, and reflective team culture. Ensure staff knowledge is current regarding safeguarding, legislation, and best practice. Build strong relationships with statutory and community partners. Represent the service in multi-agency forums and meetings. Promote the service widely, including to underrepresented communities. Embed survivor voice in service development. Oversee data accuracy, reporting, and outcome monitoring. Lead audits and quality assurance processes. Maintain compliance with confidentiality and data protection. Person Specification; Proven experience managing teams in domestic abuse and housing working with vulnerable individuals is essential Strong safeguarding, risk assessment, and crisis support expertise. Experience supporting survivors with complex needs. Excellent leadership, communication, and organisational skills. A feminist, survivor-centred, and anti-discriminatory approach to your work. Relevant qualifications e.g. social work, IDVA, CAADA, management is preferred (a willingness to undertake management training) Ability to work across multiple sites as needed. Enhanced DBS clearance (required). If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Dec 08, 2025
Seasonal
Team Manager - Accommodation Services (Safer Accommodation & R2C) Salary: 21,965.72 Hours: 26 hours per week Location: Nottingham with visits to other sites within Nottingham and office based working Contract: Temporary for 13 weeks if successful made to permanent Please Note: This role is open to women only, in line with the Equality Act 2010 (Schedule 9, Part 1). Are you an experienced domestic abuse specialist with housing experience and a passion for leading teams, driving service excellence, and empowering women and children affected by domestic abuse? This is a fantastic opportunity to take on a strategic leadership role within a respected organisation delivering trauma-informed, needs led accommodation services. About the Role As Team Manager for Safer Accommodation and Response to Complexity (R2C), you will lead and develop a high-performing team of Survivor Advocacy Support Workers. You will ensure that services are safe, compliant, and consistently delivering exceptional support to survivors with a range of risks and needs. Key Responsibilities; Oversee the delivery of high-quality, survivor centred support. Ensure services meet national standards, accreditation benchmarks, and contract requirements. Drive service development and contribute to strategic planning. Uphold robust safety, risk management, and safeguarding practices. Line manage a total of 5 people and support Survivor Advocacy Support Workers. Lead on recruitment, induction, supervision, and performance reviews. Encourage a collaborative, innovative, and reflective team culture. Ensure staff knowledge is current regarding safeguarding, legislation, and best practice. Build strong relationships with statutory and community partners. Represent the service in multi-agency forums and meetings. Promote the service widely, including to underrepresented communities. Embed survivor voice in service development. Oversee data accuracy, reporting, and outcome monitoring. Lead audits and quality assurance processes. Maintain compliance with confidentiality and data protection. Person Specification; Proven experience managing teams in domestic abuse and housing working with vulnerable individuals is essential Strong safeguarding, risk assessment, and crisis support expertise. Experience supporting survivors with complex needs. Excellent leadership, communication, and organisational skills. A feminist, survivor-centred, and anti-discriminatory approach to your work. Relevant qualifications e.g. social work, IDVA, CAADA, management is preferred (a willingness to undertake management training) Ability to work across multiple sites as needed. Enhanced DBS clearance (required). If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Legacy Relationship Executive We are looking for a Legacy Relationship Executive to join the team. With 75 years of experience, the focus is on helping the most vulnerable children overcome poverty and experience fullness of life. The charity helps children of all backgrounds, even in the most dangerous places, inspired by the Christian faith. Come join the 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children s life stories! Position: Legacy Relationship Executive Location: Milton Keynes Hours: Full-time (36.5 hours per week with one evening per week) Contract: Permanent Salary: £30,874 per annum, depending on experience + good range of benefits Closing Date: 31st December 2025. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified About the Role As Legacy Relationship Executive, you will grow the future legacy income through building relationships with some of the longest serving supporters and asking them to consider leaving a gift in their will and following up with supporters who have expressed an interest to convert them to pledgers. With over 100,000 supporters around the UK, this job focuses on supporters who have been supporting the charity for over 10 years and really love sponsoring a child and helping the cause. This role involves mainly thanking sponsors and ensuring they are getting the best experience, keeping them informed, updated and asking them to consider a gift in their will. It s a role where you can really build some excellent and meaningful relationships and the people you are calling quite often have time to chat and want to talk to you! As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. About You The role IS for you if: You have an engaging, warm phone manner and a passion for excellence in making a difference to the lives of the children who we serve. Have a good level of written English and results driven Comfortable being on the phone Have previous telemarketing experience in either sales, account management or customer service. In addition to the salary offered, we offer: A flexible and supportive working culture Pension scheme (with employer contributions) Generous holiday allowance Free parking (Milton Keynes office) Opportunities for faith-based gatherings, prayer, and devotionals A welcoming, purpose-driven team who are passionate about making a difference About the Organisation Join an international children s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy the organisation has helped bring lasting change to millions of children, over more than 60 years. As a Christian charity, everything is motivated by faith as we strive to reflect God s unconditional love. An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. We value diversity and aspire to reflect this in the workforce. We particularly welcome applications from under-represented sections of the community. The organisation also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability. Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3. You may also have experience in areas such Legacy Relationship, Legacy Officer, Supporter Engagement, Supporter Care, Customer Service Agent, Customer Service Executive, Customer Service Officer, Sales, Account Manager, Business Development, Business Development Executive. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Dec 07, 2025
Full time
Legacy Relationship Executive We are looking for a Legacy Relationship Executive to join the team. With 75 years of experience, the focus is on helping the most vulnerable children overcome poverty and experience fullness of life. The charity helps children of all backgrounds, even in the most dangerous places, inspired by the Christian faith. Come join the 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children s life stories! Position: Legacy Relationship Executive Location: Milton Keynes Hours: Full-time (36.5 hours per week with one evening per week) Contract: Permanent Salary: £30,874 per annum, depending on experience + good range of benefits Closing Date: 31st December 2025. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified About the Role As Legacy Relationship Executive, you will grow the future legacy income through building relationships with some of the longest serving supporters and asking them to consider leaving a gift in their will and following up with supporters who have expressed an interest to convert them to pledgers. With over 100,000 supporters around the UK, this job focuses on supporters who have been supporting the charity for over 10 years and really love sponsoring a child and helping the cause. This role involves mainly thanking sponsors and ensuring they are getting the best experience, keeping them informed, updated and asking them to consider a gift in their will. It s a role where you can really build some excellent and meaningful relationships and the people you are calling quite often have time to chat and want to talk to you! As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. About You The role IS for you if: You have an engaging, warm phone manner and a passion for excellence in making a difference to the lives of the children who we serve. Have a good level of written English and results driven Comfortable being on the phone Have previous telemarketing experience in either sales, account management or customer service. In addition to the salary offered, we offer: A flexible and supportive working culture Pension scheme (with employer contributions) Generous holiday allowance Free parking (Milton Keynes office) Opportunities for faith-based gatherings, prayer, and devotionals A welcoming, purpose-driven team who are passionate about making a difference About the Organisation Join an international children s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy the organisation has helped bring lasting change to millions of children, over more than 60 years. As a Christian charity, everything is motivated by faith as we strive to reflect God s unconditional love. An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. We value diversity and aspire to reflect this in the workforce. We particularly welcome applications from under-represented sections of the community. The organisation also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability. Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3. You may also have experience in areas such Legacy Relationship, Legacy Officer, Supporter Engagement, Supporter Care, Customer Service Agent, Customer Service Executive, Customer Service Officer, Sales, Account Manager, Business Development, Business Development Executive. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
