The Role: Silcom Recruitment are pleased to be supporting a valued client of ours in Christchurch, who are looking to appoint an organised Parts Advisor to join their established aftersales team. This is a key position within the dealership s parts department, acting as the link between the workshop, suppliers, and customers. The successful candidate will play a vital role in ensuring the smooth and efficient supply of parts, contributing directly to workshop productivity and overall customer satisfaction. This is a fantastic opportunity to join a professional and well-run dealership environment, where attention to detail, teamwork, and customer service are paramount. Responsibilities & Requirements of a Parts Advisor: Supply parts to the workshop efficiently, ensuring technicians have the correct parts at the right time. Manage parts enquiries from retail and trade customers via telephone, email, and face-to-face interaction. Accurately identify, source, and order vehicle parts using manufacturer systems. Maintain effective stock control, including receipting deliveries, stock rotation, and regular stock checks. Process invoices, returns, and warranty parts in line with company procedures. Build and maintain strong working relationships with suppliers and customers. Ensure the parts department operates in line with manufacturer and dealership standards. Previous experience as a Parts Advisor not essential. Strong organisational skills, excellent attention to detail, and the ability to work in a fast-paced environment. Must possess a valid UK driver s licence. The Package: Salary: Up to £30,000 (dependent on experience) + bonus opportunity. Hours: Monday Friday: 8:00am 5:30pm 1 in 3 Saturday's rota: 8:30am - 12:30pm Stable and supportive dealership environment with opportunities for long-term career development. If you believe you have the experience, organisation, and drive to succeed as a Parts Advisor, then we would like to hear from you. Don t worry if your CV is out of date, please get in touch and we can work with you to do the rest. To apply for the role as a Parts Advisor and find out more details, please forward your CV to Charlie Rogers, in strict confidence.
Mar 03, 2026
Full time
The Role: Silcom Recruitment are pleased to be supporting a valued client of ours in Christchurch, who are looking to appoint an organised Parts Advisor to join their established aftersales team. This is a key position within the dealership s parts department, acting as the link between the workshop, suppliers, and customers. The successful candidate will play a vital role in ensuring the smooth and efficient supply of parts, contributing directly to workshop productivity and overall customer satisfaction. This is a fantastic opportunity to join a professional and well-run dealership environment, where attention to detail, teamwork, and customer service are paramount. Responsibilities & Requirements of a Parts Advisor: Supply parts to the workshop efficiently, ensuring technicians have the correct parts at the right time. Manage parts enquiries from retail and trade customers via telephone, email, and face-to-face interaction. Accurately identify, source, and order vehicle parts using manufacturer systems. Maintain effective stock control, including receipting deliveries, stock rotation, and regular stock checks. Process invoices, returns, and warranty parts in line with company procedures. Build and maintain strong working relationships with suppliers and customers. Ensure the parts department operates in line with manufacturer and dealership standards. Previous experience as a Parts Advisor not essential. Strong organisational skills, excellent attention to detail, and the ability to work in a fast-paced environment. Must possess a valid UK driver s licence. The Package: Salary: Up to £30,000 (dependent on experience) + bonus opportunity. Hours: Monday Friday: 8:00am 5:30pm 1 in 3 Saturday's rota: 8:30am - 12:30pm Stable and supportive dealership environment with opportunities for long-term career development. If you believe you have the experience, organisation, and drive to succeed as a Parts Advisor, then we would like to hear from you. Don t worry if your CV is out of date, please get in touch and we can work with you to do the rest. To apply for the role as a Parts Advisor and find out more details, please forward your CV to Charlie Rogers, in strict confidence.
A leading UK variety retailer with a substantial and continually expanding national store portfolio is seeking an Estates Manager to join its established Property Team based in Liverpool. This is an excellent opportunity for a recently qualified surveyor, or someone with up to 2-3 years' post-qualification experience, to develop their career within a fast-paced, multi-site retail environment. Reporting into a Senior Estate Manager, the successful candidate will gain exposure to a broad range of estate management responsibilities across a large and diverse portfolio. Key Responsibilities Managing and resolving day-to-day property and estate management matters across the portfolio Supporting and undertaking rent reviews and lease renewals Liaising with landlords, managing agents and external professional advisors Working closely with internal teams including Maintenance, Retail Operations and Finance Assisting Senior Estate Managers with asset management initiatives Monitoring lease compliance and managing associated risk Supporting the wider Property function, including collaboration with Acquisitions and Store Development/Planning teams Travelling to sites as required (full UK driving licence essential) About You Recently qualified (MRICS preferred) or up to 2-3 years' post-qualification experience Background in commercial property, ideally with exposure to retail or multi-site portfolios Strong negotiation and communication skills Commercially aware with a proactive, solutions-focused approach Highly organised and capable of managing a varied workload Comfortable working in a collaborative, fast-paced environment Full UK driving licence This is a fantastic opportunity to build your property career within a dynamic and growing national retailer, offering genuine exposure, responsibility and long-term development potential. For more information apply to the role or reach out to Samantha Peers on or email
Mar 03, 2026
Full time
A leading UK variety retailer with a substantial and continually expanding national store portfolio is seeking an Estates Manager to join its established Property Team based in Liverpool. This is an excellent opportunity for a recently qualified surveyor, or someone with up to 2-3 years' post-qualification experience, to develop their career within a fast-paced, multi-site retail environment. Reporting into a Senior Estate Manager, the successful candidate will gain exposure to a broad range of estate management responsibilities across a large and diverse portfolio. Key Responsibilities Managing and resolving day-to-day property and estate management matters across the portfolio Supporting and undertaking rent reviews and lease renewals Liaising with landlords, managing agents and external professional advisors Working closely with internal teams including Maintenance, Retail Operations and Finance Assisting Senior Estate Managers with asset management initiatives Monitoring lease compliance and managing associated risk Supporting the wider Property function, including collaboration with Acquisitions and Store Development/Planning teams Travelling to sites as required (full UK driving licence essential) About You Recently qualified (MRICS preferred) or up to 2-3 years' post-qualification experience Background in commercial property, ideally with exposure to retail or multi-site portfolios Strong negotiation and communication skills Commercially aware with a proactive, solutions-focused approach Highly organised and capable of managing a varied workload Comfortable working in a collaborative, fast-paced environment Full UK driving licence This is a fantastic opportunity to build your property career within a dynamic and growing national retailer, offering genuine exposure, responsibility and long-term development potential. For more information apply to the role or reach out to Samantha Peers on or email
Financial Director (Part-Time) Love Your Home is an independent, founder led furniture business established in 2008. We design and hand-make sofas, armchairs and beds to order pieces shaped, not just by craft, but by the ideas and influences behind them. It won't surprise you to know that all the work we create is handmade and bespoke. And we work to set new sustainable design standards because we believe doing well means doing good. Over time we've come to realise that creating furniture, nourishing a community of customers, and finding better ways of living all come from the same place. We're looking for a hands-on part-time Finance Director to take ownership of the numbers and provide strategic leadership. This isn't a "sit back and advise" role - we need someone happy to roll up their sleeves, get close to the detail, and work alongside the Founder, Commercial Director and department heads to keep the business financially sharp. The role will oversee financial planning, reporting and controls, supporting the management team with robust insight to drive commercial decision-making and sustainable growth. KEY ACCOUNTABILITIES Financial Planning & Forecasting Lead the preparation of cash flow forecasts, financial forecasts and long-term financial models Provide clear financial insight to support pricing, margin management and fabric stock investment decisions Monitor performance against forecast and highlight risks and opportunities Keep a close eye on cash, flagging issues early and suggesting practical fixes Budgeting & Cross-departmental collaboration Develop annual budgets in collaboration with department heads Support department managers in understanding financial performance and controlling costs Track budget performance and provide variance analysis with clear recommendations Financial Reporting & Accruals Oversee monthly management accounts, ensuring timely and accurate reporting Review and manage accruals, prepayments and journal entries Ensure financial information is accurate, compliant and fit for decision-making Reconciliations & Controls Review and manage reconciliations across bank, stock, creditors, debtors . Strengthen financial controls and processes appropriate for an SME environment Ensure data integrity across finance systems Improve finance processes and controls without over-engineering them Cash Flow & Working Capital Manage cash flow and working capital, including stock, supplier terms and debtor collections Provide clear visibility of short- and medium-term cash requirements Leadership & Stakeholder Support Act as a trusted advisor to the Managing Director and senior team Liaise with external accountants, auditors, banks and advisors as required Support the development of the finance function as the business grows Oversee compliance, establish and maintain appropriate financial controls, approval processes and internal governance across the business Ensure accurate, secure financial data and clear record keeping in line with good practice and GDPR requirements. Develop simple, practical finance procedures that keep the business compliant and well-run as it grows Skills & Experience Fully qualified accountant (ACA, ACCA, CIMA or equivalent) Senior finance experience in an SME environment (retail or multi-site experience desirable) Strong experience in forecasting, budgeting, accruals and balance sheet control Commercial mindset with the ability to translate numbers into practical insight Comfortable operating both strategically and hands-on Confident dealing with non-finance people and explaining numbers clearly Practical, commercial and not afraid to challenge when needed What We Offer Flexible part-time working Opportunity to play a key role in a growing business A collaborative, entrepreneurial environment with real influence Generous employee discount Employee health care
Mar 03, 2026
Full time
Financial Director (Part-Time) Love Your Home is an independent, founder led furniture business established in 2008. We design and hand-make sofas, armchairs and beds to order pieces shaped, not just by craft, but by the ideas and influences behind them. It won't surprise you to know that all the work we create is handmade and bespoke. And we work to set new sustainable design standards because we believe doing well means doing good. Over time we've come to realise that creating furniture, nourishing a community of customers, and finding better ways of living all come from the same place. We're looking for a hands-on part-time Finance Director to take ownership of the numbers and provide strategic leadership. This isn't a "sit back and advise" role - we need someone happy to roll up their sleeves, get close to the detail, and work alongside the Founder, Commercial Director and department heads to keep the business financially sharp. The role will oversee financial planning, reporting and controls, supporting the management team with robust insight to drive commercial decision-making and sustainable growth. KEY ACCOUNTABILITIES Financial Planning & Forecasting Lead the preparation of cash flow forecasts, financial forecasts and long-term financial models Provide clear financial insight to support pricing, margin management and fabric stock investment decisions Monitor performance against forecast and highlight risks and opportunities Keep a close eye on cash, flagging issues early and suggesting practical fixes Budgeting & Cross-departmental collaboration Develop annual budgets in collaboration with department heads Support department managers in understanding financial performance and controlling costs Track budget performance and provide variance analysis with clear recommendations Financial Reporting & Accruals Oversee monthly management accounts, ensuring timely and accurate reporting Review and manage accruals, prepayments and journal entries Ensure financial information is accurate, compliant and fit for decision-making Reconciliations & Controls Review and manage reconciliations across bank, stock, creditors, debtors . Strengthen financial controls and processes appropriate for an SME environment Ensure data integrity across finance systems Improve finance processes and controls without over-engineering them Cash Flow & Working Capital Manage cash flow and working capital, including stock, supplier terms and debtor collections Provide clear visibility of short- and medium-term cash requirements Leadership & Stakeholder Support Act as a trusted advisor to the Managing Director and senior team Liaise with external accountants, auditors, banks and advisors as required Support the development of the finance function as the business grows Oversee compliance, establish and maintain appropriate financial controls, approval processes and internal governance across the business Ensure accurate, secure financial data and clear record keeping in line with good practice and GDPR requirements. Develop simple, practical finance procedures that keep the business compliant and well-run as it grows Skills & Experience Fully qualified accountant (ACA, ACCA, CIMA or equivalent) Senior finance experience in an SME environment (retail or multi-site experience desirable) Strong experience in forecasting, budgeting, accruals and balance sheet control Commercial mindset with the ability to translate numbers into practical insight Comfortable operating both strategically and hands-on Confident dealing with non-finance people and explaining numbers clearly Practical, commercial and not afraid to challenge when needed What We Offer Flexible part-time working Opportunity to play a key role in a growing business A collaborative, entrepreneurial environment with real influence Generous employee discount Employee health care
Strategic Finance Leadership. Private Equity Environment. Operational Impact. Are you a commercially sharp Finance Director ready to play a pivotal role in a high-performing, Private Equity-backed engineering services business? We are a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK - is entering an exciting phase of performance acceleration and value creation. We are now seeking a high-calibre Finance Director to partner with the Managing Director and PE stakeholders to drive financial excellence, operational performance, and strategic growth. This is a hands-on, high-impact leadership role within a fast-paced SME environment where your contribution will directly influence business performance and long-term value. T he Role at a Glance: Finance Director - Qualified Dartford, Hybrid Competitive Base Salary + 15% Annual Bonus Paid Quarterly Plus Extensive Benefits Package inc Car Allowance Core hours 40 per week: 08:00-17:00, with one hour for lunch Company: Pioneer of the British lift industry. Formally part of global brand Otis - Private Equity-backed by R Capital since 2025. A Leasing independent service provider, specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment. Pedigree: Clients include national retail chains/major hospitals, large facilities management providers and MOD sites Culture: Safety, Ethics & Quality Focused Your Background: Proven experience as a Finance Director, Head of Finance, or senior finance leader in a PE-backed or turnaround business Skills: Qualified accountant - ACA, ACCA or CIMA. Team Leadership. We are a well-established, highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world's leading manufacturer and service provider of elevators, escalators, and moving walkways - the business is now owned by R-Capital and with greater agility as a standalone company is gearing for rapid growth. The business delivers maintenance, repair and modernisation solutions across commercial, residential and public-sector environments - including prestigious and high-profile sites. As a Private Equity-backed organisation, we are focused on operational excellence, cash optimisation, and sustainable growth. The business combines technical engineering capability with strong service delivery and long-standing client relationships. This is a rare opportunity to join at senior leadership level during a significant value-creation phase. Ready for your next adventure? Reporting directly to the Managing Director, the Finance Director will lead the entire finance function and act as a strategic partner to both the MD and Private Equity owners. You will provide strong financial leadership and insight, ensuring rigorous controls and governance while strengthening working capital performance and supporting our growth and transformation strategy. With full ownership of FP&A, financial control, reporting, compliance, audit and tax, you will deliver accurate monthly management accounts and drive budgeting, forecasting and long-term planning. You will help shape business strategy, performance targets and value creation initiatives, maintaining a sharp focus on cash flow, cost control and profitability. The role also includes preparing board and investor reporting, managing relationships with PE stakeholders and external advisors, and leading and developing the finance team to support continued business growth. About You: You are a commercially astute, execution-focused finance leader who thrives in a performance-driven environment. A qualified accountant (ACA, ACCA or CIMA) with ideally a Master's degree in Finance or Accounting, you bring 10+ years' relevant experience, including proven success as a Finance Director, Head of Finance or senior finance leader. You have operated within PE-backed, turnaround or high-change SME environments, ideally within service, engineering, construction or field-based operations businesses, and bring strong financial modelling and performance management capability with a clear track record of improving profitability and cash flow. Experience with ERP systems such as JD Edwards and exposure to post-merger integration would be advantageous. Strategic yet hands-on, you combine analytical rigour with a strong bias for execution. You are detail-oriented, solutions-focused and comfortable operating in a fast-paced, evolving environment. With strong leadership presence and excellent communication and influencing skills, you build credibility quickly across all levels and lead teams with clarity and impact. Fluent written and spoken English is essential. Benefits: • Access to Discounts Platform • Pension (Day 1) - Aviva • Holiday - 25 days per year plus bank holidays - holiday year - January to December • Wellness (Day 1) - Employee Assistance Programme • Death in Service (Day 1) 3 x Salary - Canada Life • Sickness Scheme - Discretionary • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service • Incentive Scheme (depending on role -non-contractual) • Employee Referral Scheme • Car Allowance Why Join Us? • Senior leadership influence within a PE-backed growth business • Direct impact on value creation and performance improvement • Strategic partnership role with the Managing Director • Opportunity to shape finance, governance and operational excellence • Dynamic, engineering-led services environment If you are an ambitious, commercially driven Finance Director looking for a high-impact leadership opportunity within a respected engineering services business, we would love to hear from you. Apply now to explore this exceptional opportunity in confidence. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Mar 03, 2026
Full time
Strategic Finance Leadership. Private Equity Environment. Operational Impact. Are you a commercially sharp Finance Director ready to play a pivotal role in a high-performing, Private Equity-backed engineering services business? We are a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK - is entering an exciting phase of performance acceleration and value creation. We are now seeking a high-calibre Finance Director to partner with the Managing Director and PE stakeholders to drive financial excellence, operational performance, and strategic growth. This is a hands-on, high-impact leadership role within a fast-paced SME environment where your contribution will directly influence business performance and long-term value. T he Role at a Glance: Finance Director - Qualified Dartford, Hybrid Competitive Base Salary + 15% Annual Bonus Paid Quarterly Plus Extensive Benefits Package inc Car Allowance Core hours 40 per week: 08:00-17:00, with one hour for lunch Company: Pioneer of the British lift industry. Formally part of global brand Otis - Private Equity-backed by R Capital since 2025. A Leasing independent service provider, specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment. Pedigree: Clients include national retail chains/major hospitals, large facilities management providers and MOD sites Culture: Safety, Ethics & Quality Focused Your Background: Proven experience as a Finance Director, Head of Finance, or senior finance leader in a PE-backed or turnaround business Skills: Qualified accountant - ACA, ACCA or CIMA. Team Leadership. We are a well-established, highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world's leading manufacturer and service provider of elevators, escalators, and moving walkways - the business is now owned by R-Capital and with greater agility as a standalone company is gearing for rapid growth. The business delivers maintenance, repair and modernisation solutions across commercial, residential and public-sector environments - including prestigious and high-profile sites. As a Private Equity-backed organisation, we are focused on operational excellence, cash optimisation, and sustainable growth. The business combines technical engineering capability with strong service delivery and long-standing client relationships. This is a rare opportunity to join at senior leadership level during a significant value-creation phase. Ready for your next adventure? Reporting directly to the Managing Director, the Finance Director will lead the entire finance function and act as a strategic partner to both the MD and Private Equity owners. You will provide strong financial leadership and insight, ensuring rigorous controls and governance while strengthening working capital performance and supporting our growth and transformation strategy. With full ownership of FP&A, financial control, reporting, compliance, audit and tax, you will deliver accurate monthly management accounts and drive budgeting, forecasting and long-term planning. You will help shape business strategy, performance targets and value creation initiatives, maintaining a sharp focus on cash flow, cost control and profitability. The role also includes preparing board and investor reporting, managing relationships with PE stakeholders and external advisors, and leading and developing the finance team to support continued business growth. About You: You are a commercially astute, execution-focused finance leader who thrives in a performance-driven environment. A qualified accountant (ACA, ACCA or CIMA) with ideally a Master's degree in Finance or Accounting, you bring 10+ years' relevant experience, including proven success as a Finance Director, Head of Finance or senior finance leader. You have operated within PE-backed, turnaround or high-change SME environments, ideally within service, engineering, construction or field-based operations businesses, and bring strong financial modelling and performance management capability with a clear track record of improving profitability and cash flow. Experience with ERP systems such as JD Edwards and exposure to post-merger integration would be advantageous. Strategic yet hands-on, you combine analytical rigour with a strong bias for execution. You are detail-oriented, solutions-focused and comfortable operating in a fast-paced, evolving environment. With strong leadership presence and excellent communication and influencing skills, you build credibility quickly across all levels and lead teams with clarity and impact. Fluent written and spoken English is essential. Benefits: • Access to Discounts Platform • Pension (Day 1) - Aviva • Holiday - 25 days per year plus bank holidays - holiday year - January to December • Wellness (Day 1) - Employee Assistance Programme • Death in Service (Day 1) 3 x Salary - Canada Life • Sickness Scheme - Discretionary • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service • Incentive Scheme (depending on role -non-contractual) • Employee Referral Scheme • Car Allowance Why Join Us? • Senior leadership influence within a PE-backed growth business • Direct impact on value creation and performance improvement • Strategic partnership role with the Managing Director • Opportunity to shape finance, governance and operational excellence • Dynamic, engineering-led services environment If you are an ambitious, commercially driven Finance Director looking for a high-impact leadership opportunity within a respected engineering services business, we would love to hear from you. Apply now to explore this exceptional opportunity in confidence. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Employee Relations Advisor - Retail We're supporting a well-known retail business with the search for an Employee Relations Advisor to support their people agenda across a multi-site retail environment. This role is ideal for someone who enjoys partnering with store and area managers, providing clear, confident ER advice while helping to create positive, fair and consistent employee experiences across the retail estate. What you'll be doing Providing end-to-end ER support across a range of retail-based cases Acting as a trusted advisor to store and regional leaders Coaching managers to handle ER matters confidently and consistently Supporting investigations, disciplinaries and grievances with a people-first approach Helping embed policies, processes and best practice across the retail network What we're looking for Previous ER experience within retail or another customer-facing, multi-site environment Confidence working with operational leaders and influencing at all levels A practical, empathetic and commercially aware approach Someone who enjoys being visible, approachable and supportive This is a brilliant role for someone who loves the people side of retail and wants to play a key role in shaping positive employee relations on the ground. Salary up to 35,000 Please apply with your most up to date CV. BH35383
Mar 03, 2026
Full time
Employee Relations Advisor - Retail We're supporting a well-known retail business with the search for an Employee Relations Advisor to support their people agenda across a multi-site retail environment. This role is ideal for someone who enjoys partnering with store and area managers, providing clear, confident ER advice while helping to create positive, fair and consistent employee experiences across the retail estate. What you'll be doing Providing end-to-end ER support across a range of retail-based cases Acting as a trusted advisor to store and regional leaders Coaching managers to handle ER matters confidently and consistently Supporting investigations, disciplinaries and grievances with a people-first approach Helping embed policies, processes and best practice across the retail network What we're looking for Previous ER experience within retail or another customer-facing, multi-site environment Confidence working with operational leaders and influencing at all levels A practical, empathetic and commercially aware approach Someone who enjoys being visible, approachable and supportive This is a brilliant role for someone who loves the people side of retail and wants to play a key role in shaping positive employee relations on the ground. Salary up to 35,000 Please apply with your most up to date CV. BH35383
Customer Relations Advisor Temporary - ongoing with potential to go permanent Do you see yourself as a problem solver? Are you someone who likes to get to the bottom of an issue? Can you make decisions based on facts and findings? Our client is expanding their internal customer relations department further, and whilst it's quite telephone based, this is NOT a call centre environment. If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your cv. Main duties will include: Communicating with the client's business partners over the phone, following through on and investigating complaints raised by previous and existing customers. Liaising with your colleagues who organise release of information within the current Data Protection guidelines. Considering possible regulatory breaches or operational incidents which could affect the business or customer. Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed. Recording findings and answering questions raised over the phone as well as email and on-line chat. Keeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15376
Mar 03, 2026
Seasonal
Customer Relations Advisor Temporary - ongoing with potential to go permanent Do you see yourself as a problem solver? Are you someone who likes to get to the bottom of an issue? Can you make decisions based on facts and findings? Our client is expanding their internal customer relations department further, and whilst it's quite telephone based, this is NOT a call centre environment. If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your cv. Main duties will include: Communicating with the client's business partners over the phone, following through on and investigating complaints raised by previous and existing customers. Liaising with your colleagues who organise release of information within the current Data Protection guidelines. Considering possible regulatory breaches or operational incidents which could affect the business or customer. Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed. Recording findings and answering questions raised over the phone as well as email and on-line chat. Keeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15376
Employee Relations Advisor - Logistics / Distribution Environment We're partnering with a fast-paced, operationally focused business to find an experienced Employee Relations Advisor to support a large, diverse workforce across a logistics and distribution environment. This is a hands-on ER role where no two days look the same. You'll be right at the heart of the business, supporting managers with real, day-to-day people challenges while helping to build confidence, consistency and fairness across employee relations. What you'll be doing Managing a broad range of ER cases end-to-end, including absence, performance, disciplinaries and grievances Coaching and supporting line managers through complex and often time-critical situations Advising on policy, process and best practice in a unionised or highly operational setting Supporting investigations and hearings with a pragmatic, balanced approach Spotting themes and trends and feeding insight back into the wider people agenda What we're looking for Solid experience in an ER-heavy role, ideally within logistics, manufacturing or another operational environment Confidence dealing with volume, pace and complexity Strong stakeholder skills and the ability to build trust with managers quickly A calm, practical and solutions-focused mindset This is a great opportunity for someone who enjoys being close to the business, thrives in a fast-moving environment and genuinely enjoys the ER space. Salary up to 35,000 Please apply with your most up to date CV. BH35383
Mar 03, 2026
Full time
Employee Relations Advisor - Logistics / Distribution Environment We're partnering with a fast-paced, operationally focused business to find an experienced Employee Relations Advisor to support a large, diverse workforce across a logistics and distribution environment. This is a hands-on ER role where no two days look the same. You'll be right at the heart of the business, supporting managers with real, day-to-day people challenges while helping to build confidence, consistency and fairness across employee relations. What you'll be doing Managing a broad range of ER cases end-to-end, including absence, performance, disciplinaries and grievances Coaching and supporting line managers through complex and often time-critical situations Advising on policy, process and best practice in a unionised or highly operational setting Supporting investigations and hearings with a pragmatic, balanced approach Spotting themes and trends and feeding insight back into the wider people agenda What we're looking for Solid experience in an ER-heavy role, ideally within logistics, manufacturing or another operational environment Confidence dealing with volume, pace and complexity Strong stakeholder skills and the ability to build trust with managers quickly A calm, practical and solutions-focused mindset This is a great opportunity for someone who enjoys being close to the business, thrives in a fast-moving environment and genuinely enjoys the ER space. Salary up to 35,000 Please apply with your most up to date CV. BH35383
Here at Bournemouth & Poole College, we have a position available for a Customer Service Advisor on a part time 4 days per week, permanent basis . In return,you will receive a competitive salary of £24,263 per annum, pro rata (£19,344.82 per annum). At Bournemouth & Poole College our staff are passionate and committed to achieve the very best outcomes for our students - we transform lives. We recognise and value our people as our most important asset in achieving each of the strategic outcomes within our College's Strategic Plan. We believe it is through our people that an excellent student experience will be delivered, and this will have a positive impact in our local community. We value inclusion and we are committed to the promotion of equality, diversity, and inclusion, ensuring we have a diverse, skilled, and motivated workforce who are empowered and engaged. This makes our College a unique, vibrant and rewarding place to work. You will be employed through Southern Educational Professional Services Ltd; a subsidiary of the College. The Customer Service Advisor Role: The Customer Services team provides a friendly, welcoming and effective front-of-house service both through the College Enquiry Centre and in Reception dealing with enquiries from customers, students and colleagues. Responsibilities as our Customer Service Advisor will include: Be the first point of contact for incoming telephone calls, answering queries using the College's CRM system and providing initial information, as required. Process all customer enquiries in a timely and responsive manner in line with College standards offering outstanding levels of service. Deal with messages left on the voicemail in accordance with procedures. Take messages when necessary and e-mail them to the correct contacts Work with the other support teams to correctly signpost enquirers and give correct and up-to-date information Work with colleagues on both sites to ensure information is passed on and updated To assist with The College Emergency Evacuation Procedure, including initial contact with the emergency services. Processing petty cash, counting of floats & supporting cash officer with daily banking Issue staff and student ID badges As our Customer Service Advisor, you'll ideally have: Level 2 (or equivalent) English and Maths Competent in Microsoft Office applications Worked in a reception environment or busy office when customer service was key Aware of the importance of delivering high standards of customer service Excellent telephone manner Communication skills including written and verbal Excellent administration skills Proactive, focused and well organized Willingness to learn new systems Benefits you will receive: You will receive excellent benefits and a competitive salary: 27.5 days annual leave plus bank holidays, increasing to 30.5 after 5 years' service up to 4 days additional leave during the Christmas closure period Access to Discount Schemes at multiple retailers Enrolment into the NEST Pension Scheme Closing Date: 25 March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you feel you are the right candidate for this Customer Service Advisor role,then please click ' apply' now! We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.
Mar 03, 2026
Full time
Here at Bournemouth & Poole College, we have a position available for a Customer Service Advisor on a part time 4 days per week, permanent basis . In return,you will receive a competitive salary of £24,263 per annum, pro rata (£19,344.82 per annum). At Bournemouth & Poole College our staff are passionate and committed to achieve the very best outcomes for our students - we transform lives. We recognise and value our people as our most important asset in achieving each of the strategic outcomes within our College's Strategic Plan. We believe it is through our people that an excellent student experience will be delivered, and this will have a positive impact in our local community. We value inclusion and we are committed to the promotion of equality, diversity, and inclusion, ensuring we have a diverse, skilled, and motivated workforce who are empowered and engaged. This makes our College a unique, vibrant and rewarding place to work. You will be employed through Southern Educational Professional Services Ltd; a subsidiary of the College. The Customer Service Advisor Role: The Customer Services team provides a friendly, welcoming and effective front-of-house service both through the College Enquiry Centre and in Reception dealing with enquiries from customers, students and colleagues. Responsibilities as our Customer Service Advisor will include: Be the first point of contact for incoming telephone calls, answering queries using the College's CRM system and providing initial information, as required. Process all customer enquiries in a timely and responsive manner in line with College standards offering outstanding levels of service. Deal with messages left on the voicemail in accordance with procedures. Take messages when necessary and e-mail them to the correct contacts Work with the other support teams to correctly signpost enquirers and give correct and up-to-date information Work with colleagues on both sites to ensure information is passed on and updated To assist with The College Emergency Evacuation Procedure, including initial contact with the emergency services. Processing petty cash, counting of floats & supporting cash officer with daily banking Issue staff and student ID badges As our Customer Service Advisor, you'll ideally have: Level 2 (or equivalent) English and Maths Competent in Microsoft Office applications Worked in a reception environment or busy office when customer service was key Aware of the importance of delivering high standards of customer service Excellent telephone manner Communication skills including written and verbal Excellent administration skills Proactive, focused and well organized Willingness to learn new systems Benefits you will receive: You will receive excellent benefits and a competitive salary: 27.5 days annual leave plus bank holidays, increasing to 30.5 after 5 years' service up to 4 days additional leave during the Christmas closure period Access to Discount Schemes at multiple retailers Enrolment into the NEST Pension Scheme Closing Date: 25 March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you feel you are the right candidate for this Customer Service Advisor role,then please click ' apply' now! We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.
Asset Manager - Property Development Manchester Nationwide Travel Required Permanent Who are MCR MCR Property Group is a national real estate investment and development company operating across a broad range of sectors including residential, student accommodation, office, retail, and industrial property. MCR continues to grow its portfolio through the acquisition of complex, dislocated, and value-add opportunities, unlocking potential through intensive asset management, redevelopment, and strategic repositioning. As part of our continued expansion, we are seeking an experienced and commercially astute Asset Manager - Property Development to join our Manchester-based team. This is a fast-paced, multi-sector role suited to a well-rounded property professional with strong development, investment, and asset management experience, who is comfortable operating from acquisition through delivery and exit. The Role The successful candidate will play a key role in identifying, assessing, and progressing new development and investment opportunities. This includes sourcing assets, undertaking initial feasibility and viability assessments, and supporting acquisitions through to completion. You will work closely with planning consultants, project managers, sales teams, and external advisors, managing assets from acquisition through planning, development, stabilisation, and exit. Responsibilities will include preparing and presenting competitive proposals and bids, producing valuations and strategy papers for internal stakeholders, joint venture partners, and funders, and supporting the Asset and Fund Management functions throughout the lifecycle of each project. The role also involves overseeing design teams through the planning process, working collaboratively with project management and procurement teams to ensure schemes are delivered efficiently and in line with business objectives. You will take responsibility for the ongoing management of existing and stabilised assets, identifying opportunities to enhance value and performance, and actively assessing exit strategies to maximise returns on a project-by-project basis. About you We are looking for an experienced, commercially driven property professional with a strong existing industry network and a proven ability to manage projects successfully, efficiently, and profitably. You will have broad experience across development and investment, with particular exposure to areas such as planning, construction, and property or asset management. Strong communication and negotiation skills are essential, with the ability to engage confidently with colleagues, consultants, clients, funders, and joint venture partners. You will be adaptable and responsive, able to react quickly to changes in market conditions, business requirements, and government policy, while maintaining a clear focus on value creation and risk management. An entrepreneurial mindset, strong organisational skills, and the ability to operate effectively in a fast-moving environment are critical to success in this role. The Opportunity MCR has an ambitious growth strategy over the next five years and is seeking a like-minded, motivated individual who wants to play a meaningful role in the continued expansion of the business. Salary: £60,000 - £70,000 per annum (negotiable depending on experience), plus an industry-leading, uncapped, project-based profit share Location: Manchester, with nationwide travel required Holiday: 20 days per annum plus bank holidays
Mar 03, 2026
Full time
Asset Manager - Property Development Manchester Nationwide Travel Required Permanent Who are MCR MCR Property Group is a national real estate investment and development company operating across a broad range of sectors including residential, student accommodation, office, retail, and industrial property. MCR continues to grow its portfolio through the acquisition of complex, dislocated, and value-add opportunities, unlocking potential through intensive asset management, redevelopment, and strategic repositioning. As part of our continued expansion, we are seeking an experienced and commercially astute Asset Manager - Property Development to join our Manchester-based team. This is a fast-paced, multi-sector role suited to a well-rounded property professional with strong development, investment, and asset management experience, who is comfortable operating from acquisition through delivery and exit. The Role The successful candidate will play a key role in identifying, assessing, and progressing new development and investment opportunities. This includes sourcing assets, undertaking initial feasibility and viability assessments, and supporting acquisitions through to completion. You will work closely with planning consultants, project managers, sales teams, and external advisors, managing assets from acquisition through planning, development, stabilisation, and exit. Responsibilities will include preparing and presenting competitive proposals and bids, producing valuations and strategy papers for internal stakeholders, joint venture partners, and funders, and supporting the Asset and Fund Management functions throughout the lifecycle of each project. The role also involves overseeing design teams through the planning process, working collaboratively with project management and procurement teams to ensure schemes are delivered efficiently and in line with business objectives. You will take responsibility for the ongoing management of existing and stabilised assets, identifying opportunities to enhance value and performance, and actively assessing exit strategies to maximise returns on a project-by-project basis. About you We are looking for an experienced, commercially driven property professional with a strong existing industry network and a proven ability to manage projects successfully, efficiently, and profitably. You will have broad experience across development and investment, with particular exposure to areas such as planning, construction, and property or asset management. Strong communication and negotiation skills are essential, with the ability to engage confidently with colleagues, consultants, clients, funders, and joint venture partners. You will be adaptable and responsive, able to react quickly to changes in market conditions, business requirements, and government policy, while maintaining a clear focus on value creation and risk management. An entrepreneurial mindset, strong organisational skills, and the ability to operate effectively in a fast-moving environment are critical to success in this role. The Opportunity MCR has an ambitious growth strategy over the next five years and is seeking a like-minded, motivated individual who wants to play a meaningful role in the continued expansion of the business. Salary: £60,000 - £70,000 per annum (negotiable depending on experience), plus an industry-leading, uncapped, project-based profit share Location: Manchester, with nationwide travel required Holiday: 20 days per annum plus bank holidays
GBR Recruitment Ltd are working exclusively in partnership with a well-respected, highly progressive Construction / Built Environment client, currently seeking an experienced Health & Safety Advisor, to join their construction Environmental, Health & Safety (EH&S) Team in Newark, covering multiple sites across Notts & Lincolnshire. Their in-house HSE team is approachable, flexible, adaptable & works closely with the site construction / build teams (Site Managers / Trades) to successfully deliver high value complex building projects (Industrial Warehouses & Factories, Commercial Offices / Office Blocks, Multi-purpose Complex's, Car Showrooms, Retail Parks, Superstores / Supermarkets, Car Parks, Sports & Leisure, Healthcare, Council / Government & more, across their highly varied build portfolio) ensuring a safe working environment for all trades professionals (own & sub-contract). As the H&S professional you will be effectively supporting the wider build team & working closely with the Site Construction Managers, Project Managers & Construction Contracts Managers & wider Trades teams, dealing with routine safety matters (RAMS, toolbox talks, inductions, work permits, HSE processes & procedures policing etc.) working together with all the companies Construction professionals, to resolve HSE issues & to overcome any HSE challenges, by offering sound professional HSE advice, plus practical HSE solutions, supporting the Build processes at both pre-construction & live build stages, from phased build developments all the way to project completion / end using client handover. The role also involves carrying out Health & Safety / Environmental inspections, along with incident investigations, site meetings, HSE reports, plus assisting with HSE audits (internal & external parties). You will be a passionate & engaging H&S professional, who can achieve the H&S buy in from employees at all levels, from on the tool trades to SMT / Director level. In this key H&S role you will be the advocate for high quality H&S operations, plus able to instil in the workforce that they are all key players in ensuring each & everyone's safety on site & that safety is something to be overlooked. HSE Responsibilities: Providing professional thorough HSE instruction, practical advice & practical solutions on all health, safety & environmental matters, in accordance with the companies working policies, procedures, rules & regulations. Carrying out routine HSE site inspections & HSE audits (announced / unannounced). Carrying out incident investigations & resolving any issues as they arise. Providing regular HSE updates to the Senior Management Teams. Attending Construction phase / progress & HSE meetings, plus producing reports. Liaising with external HSE & Construction consultants as required. Delivering toolbox talks & producing RAMS Delivering Training H&S processes / procedures Essential HSE Skills, Knowledge & Experience: NEBOSH Construction qualification IOSH beneficial Strong experience in a Construction / Built Environment Health & Safety advisory role, across various industry sectors & build types Complex build Construction site experience (Large Commercial / Industrial builds, of high value / significant capital expenditure £M's). Main Contractor experience. Strong in-depth knowledge of CDM 2015 Regulations. Understanding of COSHH. Experience carrying out HSE incident investigations. Role involves regular travel across the Peterborough / Cambridgeshire area (multi-sites). Ability to produce detailed risk assessments & method statements (RAMS). Ability to produce written HSE reports, HSE proposals & other HSE documents. Experienced in delivering H&S Training at varying levels. IT skills - must be proficient in use of Microsoft Word and Excel. Employee Benefits: Company Car or Car Allowance (potentially / negotiable DOE) + much more (to be discussed at interview). This "employer of choice" offers real career development too, they are highly passionate about developing from within & growing their key staff members into their future Managers / Directors. The role could suit someone working as: Health & Safety Manager, Health & Safety Advisor, Health & Safety Officer, H&S Advisor, H&SE Advisor, SHEQ Advisor, H&S Officer, H&SE Officer, SHEQ Officer, H&S Manager, H&SE Manager, SHEQ Manager, H&S Lead, H&SE Lead, SHEQ Lead or similar HSE / SHE roles within Construction. Commute from Newark, Mansfield, Southwell, Radcliffe on Trent, Grantham, Lincoln, Sleaford, Spalding, Boston, Gainsborough, Bardney, Horncastle, Louth, Brigg, Scunthorpe, Retford, Worksop and areas close to these locations with strong connections to the A1 / A46. This position is 5 working days (Monday to Friday) in the office or out on the clients construction sites, some hybrid working maybe available odd days too. Interviews to take place immediately for the right calibre of H&S professional.
Mar 03, 2026
Full time
GBR Recruitment Ltd are working exclusively in partnership with a well-respected, highly progressive Construction / Built Environment client, currently seeking an experienced Health & Safety Advisor, to join their construction Environmental, Health & Safety (EH&S) Team in Newark, covering multiple sites across Notts & Lincolnshire. Their in-house HSE team is approachable, flexible, adaptable & works closely with the site construction / build teams (Site Managers / Trades) to successfully deliver high value complex building projects (Industrial Warehouses & Factories, Commercial Offices / Office Blocks, Multi-purpose Complex's, Car Showrooms, Retail Parks, Superstores / Supermarkets, Car Parks, Sports & Leisure, Healthcare, Council / Government & more, across their highly varied build portfolio) ensuring a safe working environment for all trades professionals (own & sub-contract). As the H&S professional you will be effectively supporting the wider build team & working closely with the Site Construction Managers, Project Managers & Construction Contracts Managers & wider Trades teams, dealing with routine safety matters (RAMS, toolbox talks, inductions, work permits, HSE processes & procedures policing etc.) working together with all the companies Construction professionals, to resolve HSE issues & to overcome any HSE challenges, by offering sound professional HSE advice, plus practical HSE solutions, supporting the Build processes at both pre-construction & live build stages, from phased build developments all the way to project completion / end using client handover. The role also involves carrying out Health & Safety / Environmental inspections, along with incident investigations, site meetings, HSE reports, plus assisting with HSE audits (internal & external parties). You will be a passionate & engaging H&S professional, who can achieve the H&S buy in from employees at all levels, from on the tool trades to SMT / Director level. In this key H&S role you will be the advocate for high quality H&S operations, plus able to instil in the workforce that they are all key players in ensuring each & everyone's safety on site & that safety is something to be overlooked. HSE Responsibilities: Providing professional thorough HSE instruction, practical advice & practical solutions on all health, safety & environmental matters, in accordance with the companies working policies, procedures, rules & regulations. Carrying out routine HSE site inspections & HSE audits (announced / unannounced). Carrying out incident investigations & resolving any issues as they arise. Providing regular HSE updates to the Senior Management Teams. Attending Construction phase / progress & HSE meetings, plus producing reports. Liaising with external HSE & Construction consultants as required. Delivering toolbox talks & producing RAMS Delivering Training H&S processes / procedures Essential HSE Skills, Knowledge & Experience: NEBOSH Construction qualification IOSH beneficial Strong experience in a Construction / Built Environment Health & Safety advisory role, across various industry sectors & build types Complex build Construction site experience (Large Commercial / Industrial builds, of high value / significant capital expenditure £M's). Main Contractor experience. Strong in-depth knowledge of CDM 2015 Regulations. Understanding of COSHH. Experience carrying out HSE incident investigations. Role involves regular travel across the Peterborough / Cambridgeshire area (multi-sites). Ability to produce detailed risk assessments & method statements (RAMS). Ability to produce written HSE reports, HSE proposals & other HSE documents. Experienced in delivering H&S Training at varying levels. IT skills - must be proficient in use of Microsoft Word and Excel. Employee Benefits: Company Car or Car Allowance (potentially / negotiable DOE) + much more (to be discussed at interview). This "employer of choice" offers real career development too, they are highly passionate about developing from within & growing their key staff members into their future Managers / Directors. The role could suit someone working as: Health & Safety Manager, Health & Safety Advisor, Health & Safety Officer, H&S Advisor, H&SE Advisor, SHEQ Advisor, H&S Officer, H&SE Officer, SHEQ Officer, H&S Manager, H&SE Manager, SHEQ Manager, H&S Lead, H&SE Lead, SHEQ Lead or similar HSE / SHE roles within Construction. Commute from Newark, Mansfield, Southwell, Radcliffe on Trent, Grantham, Lincoln, Sleaford, Spalding, Boston, Gainsborough, Bardney, Horncastle, Louth, Brigg, Scunthorpe, Retford, Worksop and areas close to these locations with strong connections to the A1 / A46. This position is 5 working days (Monday to Friday) in the office or out on the clients construction sites, some hybrid working maybe available odd days too. Interviews to take place immediately for the right calibre of H&S professional.
Our client is a well-known and reputable truck and van dealership. Currently they are looking for an experienced Volkswagen Service Advisor / VAG Service Advisor / Service Advisor / HGV Service Advisor to join their busy depot in Bicester. Hours of work: 44.5 hours per week across 3 alternating shifts Monday to Friday: 7.00am to 4.00pm 8.00am to 5.00pm 9.00am to 6.00pm All with 30 minute unpaid break each day Plus 1 in 3 Saturday mornings, 8.00am to midday. Responsibilities: Understand and adhere to Service Core Process as set by the Brand and Company To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up Inform customer of outstanding recall campaigns and arrange for work to be completed Clarify for the customer and workshop the basis for the repair - Retail / Fleet / Warranty Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers. To promote additional workshop services/repairs where applicable Deal with customer needs over the phone and face-to-face with a professional and friendly approach. Carry out daily update calls to customers on vehicle progress in the workshop Follow up all 'No Show' bookings Work in Progress (WIP) control for the depot Updating VOR's on Manufacturer platforms on a daily basis Gaining authorisation for work required - either from the customer or via customer approval platforms To cost the work completed and raise invoices Carry out post workshop visit calls to ensure customers are happy with the experience and service provided Accept and process all walk-in bookings Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards To maintain invoice filing in an accurate, timely and efficient manner To ensure parts are ordered/requisitioned once relevant authority is received To ensure customer reception area is maintained to a high professional standard at all times To order/ arrange sub-contract work Build rapport with all staff and customers To ensure up to date knowledge and training on all franchise requirements To undertake such other tasks as may reasonably be required To enhance the image and reputation of the company whilst supporting its commercial interests To comply with good health and safety practice, all statutory requirements, company policies and standard procedures The perfect candidate will have: Excellent attention to detail Excellent communication skills with customers and colleagues Excellent customer service skill Excellent interpersonal, verbal and written communications skill Proven organisational and administration skills Proactive approach to work Able to work to deadlines Problem solving skills Technical knowledge Analytical skills including working with statistical and costing information Ability to work in a fast pace environment and multitask Work on own initiative and as a team player More about what our client can offer you: Multi manufacturer training programmes available - we will support you with your desired career progression level 30 Days Annual Leave including Bank Holidays Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs) Holiday + Purchase Scheme (up to 3 days available to purchase) Employer Statutory Pension Scheme Free Class IV MOT per year Mental Health First Aiders Referral bonus if you introduce your technician friends (£1500!) Paternity pay - Full 2 weeks pay Personal Accident Scheme Corporate uniform provided Cycle to work scheme Onsite Parking EV Salary Sacrifice Scheme Working for a friendly family business!
Mar 03, 2026
Full time
Our client is a well-known and reputable truck and van dealership. Currently they are looking for an experienced Volkswagen Service Advisor / VAG Service Advisor / Service Advisor / HGV Service Advisor to join their busy depot in Bicester. Hours of work: 44.5 hours per week across 3 alternating shifts Monday to Friday: 7.00am to 4.00pm 8.00am to 5.00pm 9.00am to 6.00pm All with 30 minute unpaid break each day Plus 1 in 3 Saturday mornings, 8.00am to midday. Responsibilities: Understand and adhere to Service Core Process as set by the Brand and Company To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up Inform customer of outstanding recall campaigns and arrange for work to be completed Clarify for the customer and workshop the basis for the repair - Retail / Fleet / Warranty Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers. To promote additional workshop services/repairs where applicable Deal with customer needs over the phone and face-to-face with a professional and friendly approach. Carry out daily update calls to customers on vehicle progress in the workshop Follow up all 'No Show' bookings Work in Progress (WIP) control for the depot Updating VOR's on Manufacturer platforms on a daily basis Gaining authorisation for work required - either from the customer or via customer approval platforms To cost the work completed and raise invoices Carry out post workshop visit calls to ensure customers are happy with the experience and service provided Accept and process all walk-in bookings Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards To maintain invoice filing in an accurate, timely and efficient manner To ensure parts are ordered/requisitioned once relevant authority is received To ensure customer reception area is maintained to a high professional standard at all times To order/ arrange sub-contract work Build rapport with all staff and customers To ensure up to date knowledge and training on all franchise requirements To undertake such other tasks as may reasonably be required To enhance the image and reputation of the company whilst supporting its commercial interests To comply with good health and safety practice, all statutory requirements, company policies and standard procedures The perfect candidate will have: Excellent attention to detail Excellent communication skills with customers and colleagues Excellent customer service skill Excellent interpersonal, verbal and written communications skill Proven organisational and administration skills Proactive approach to work Able to work to deadlines Problem solving skills Technical knowledge Analytical skills including working with statistical and costing information Ability to work in a fast pace environment and multitask Work on own initiative and as a team player More about what our client can offer you: Multi manufacturer training programmes available - we will support you with your desired career progression level 30 Days Annual Leave including Bank Holidays Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs) Holiday + Purchase Scheme (up to 3 days available to purchase) Employer Statutory Pension Scheme Free Class IV MOT per year Mental Health First Aiders Referral bonus if you introduce your technician friends (£1500!) Paternity pay - Full 2 weeks pay Personal Accident Scheme Corporate uniform provided Cycle to work scheme Onsite Parking EV Salary Sacrifice Scheme Working for a friendly family business!
Our client, a reputable company in the technology and telecommunications sector, is currently seeking a Customer Service Advisor to join their mobile telecommunications team in Lee on the Solent. Key Responsibilities: Handle inbound and outbound customer enquiries via phone, email and ticket systems Assist customers with mobile plans, billing queries, upgrades, device troubleshooting, and account management Resolve issues efficiently while maintaining high levels of customer satisfaction Clearly explain mobile products, tariffs, data usage, roaming, and network services Identify opportunities to retain customers and promote relevant products or services where appropriate Accurately update customer records and document interactions using internal systems Follow company policies, compliance requirements, and data protection guidelines Work collaboratively with team members and escalate complex issues when required Job Requirements: Previous experience in customer service, call centre, or retail (telecoms experience is preferable but not essential) Strong communication skills with the ability to explain technical information clearly Confident using computer systems and learning new software quickly Problem-solving mindset with a calm, professional approach Ability to manage multiple tasks in a fast-paced environment Good attention to detail and organisational skills Benefits: Competitive salary Full-time position with a supportive work schedule (Monday to Thursday 9-5, Friday 9-4:30) Opportunities for professional development and training Positive and collaborative work environment Employee benefits package If you possess a customer-focused approach and are keen to join a dynamic team in the telecommunications industry, we would love to hear from you. Apply now to become a valued Customer Service Advisor with our client in Lee on the Solent.
Mar 03, 2026
Full time
Our client, a reputable company in the technology and telecommunications sector, is currently seeking a Customer Service Advisor to join their mobile telecommunications team in Lee on the Solent. Key Responsibilities: Handle inbound and outbound customer enquiries via phone, email and ticket systems Assist customers with mobile plans, billing queries, upgrades, device troubleshooting, and account management Resolve issues efficiently while maintaining high levels of customer satisfaction Clearly explain mobile products, tariffs, data usage, roaming, and network services Identify opportunities to retain customers and promote relevant products or services where appropriate Accurately update customer records and document interactions using internal systems Follow company policies, compliance requirements, and data protection guidelines Work collaboratively with team members and escalate complex issues when required Job Requirements: Previous experience in customer service, call centre, or retail (telecoms experience is preferable but not essential) Strong communication skills with the ability to explain technical information clearly Confident using computer systems and learning new software quickly Problem-solving mindset with a calm, professional approach Ability to manage multiple tasks in a fast-paced environment Good attention to detail and organisational skills Benefits: Competitive salary Full-time position with a supportive work schedule (Monday to Thursday 9-5, Friday 9-4:30) Opportunities for professional development and training Positive and collaborative work environment Employee benefits package If you possess a customer-focused approach and are keen to join a dynamic team in the telecommunications industry, we would love to hear from you. Apply now to become a valued Customer Service Advisor with our client in Lee on the Solent.
GBR Recruitment Ltd are working exclusively in partnership with a well-respected, highly progressive Construction / Built Environment client, currently seeking an experienced Health & Safety Advisor, to join their construction Environmental, Health & Safety (EH&S) Team in Newark, covering multiple sites across Notts & Lincolnshire. Their in-house HSE team is approachable, flexible, adaptable & works closely with the site construction / build teams (Site Managers / Trades) to successfully deliver high value complex building projects (Industrial Warehouses & Factories, Commercial Offices / Office Blocks, Multi-purpose Complex's, Car Showrooms, Retail Parks, Superstores / Supermarkets, Car Parks, Sports & Leisure, Healthcare, Council / Government & more, across their highly varied build portfolio) ensuring a safe working environment for all trades professionals (own & sub-contract). As the H&S professional you will be effectively supporting the wider build team & working closely with the Site Construction Managers, Project Managers & Construction Contracts Managers & wider Trades teams, dealing with routine safety matters (RAMS, toolbox talks, inductions, work permits, HSE processes & procedures policing etc.) working together with all the companies Construction professionals, to resolve HSE issues & to overcome any HSE challenges, by offering sound professional HSE advice, plus practical HSE solutions, supporting the Build processes at both pre-construction & live build stages, from phased build developments all the way to project completion / end using client handover. The role also involves carrying out Health & Safety / Environmental inspections, along with incident investigations, site meetings, HSE reports, plus assisting with HSE audits (internal & external parties). You will be a passionate & engaging H&S professional, who can achieve the H&S buy in from employees at all levels, from on the tool trades to SMT / Director level. In this key H&S role you will be the advocate for high quality H&S operations, plus able to instil in the workforce that they are all key players in ensuring each & everyone's safety on site & that safety is something to be overlooked. HSE Responsibilities: Providing professional thorough HSE instruction, practical advice & practical solutions on all health, safety & environmental matters, in accordance with the companies working policies, procedures, rules & regulations. Carrying out routine HSE site inspections & HSE audits (announced / unannounced). Carrying out incident investigations & resolving any issues as they arise. Providing regular HSE updates to the Senior Management Teams. Attending Construction phase / progress & HSE meetings, plus producing reports. Liaising with external HSE & Construction consultants as required. Delivering toolbox talks & producing RAMS Delivering Training H&S processes / procedures Essential HSE Skills, Knowledge & Experience: NEBOSH Construction qualification IOSH beneficial Strong experience in a Construction / Built Environment Health & Safety advisory role, across various industry sectors & build types Complex build Construction site experience (Large Commercial / Industrial builds, of high value / significant capital expenditure £M's). Main Contractor experience. Strong in-depth knowledge of CDM 2015 Regulations. Understanding of COSHH. Experience carrying out HSE incident investigations. Role involves regular travel across the Peterborough / Cambridgeshire area (multi-sites). Ability to produce detailed risk assessments & method statements (RAMS). Ability to produce written HSE reports, HSE proposals & other HSE documents. Experienced in delivering H&S Training at varying levels. IT skills - must be proficient in use of Microsoft Word and Excel. Employee Benefits: Company Car or Car Allowance (potentially / negotiable DOE) + much more (to be discussed at interview). This "employer of choice" offers real career development too, they are highly passionate about developing from within & growing their key staff members into their future Managers / Directors. The role could suit someone working as: Health & Safety Manager, Health & Safety Advisor, Health & Safety Officer, H&S Advisor, H&SE Advisor, SHEQ Advisor, H&S Officer, H&SE Officer, SHEQ Officer, H&S Manager, H&SE Manager, SHEQ Manager, H&S Lead, H&SE Lead, SHEQ Lead or similar HSE / SHE roles within Construction. Commute from Newark, Mansfield, Southwell, Radcliffe on Trent, Grantham, Lincoln, Sleaford, Spalding, Boston, Gainsborough, Bardney, Horncastle, Louth, Brigg, Scunthorpe, Retford, Worksop and areas close to these locations with strong connections to the A1 / A46. This position is 5 working days (Monday to Friday) in the office or out on the clients construction sites, some hybrid working maybe available odd days too. Interviews to take place immediately for the right calibre of H&S professional.
Mar 03, 2026
Full time
GBR Recruitment Ltd are working exclusively in partnership with a well-respected, highly progressive Construction / Built Environment client, currently seeking an experienced Health & Safety Advisor, to join their construction Environmental, Health & Safety (EH&S) Team in Newark, covering multiple sites across Notts & Lincolnshire. Their in-house HSE team is approachable, flexible, adaptable & works closely with the site construction / build teams (Site Managers / Trades) to successfully deliver high value complex building projects (Industrial Warehouses & Factories, Commercial Offices / Office Blocks, Multi-purpose Complex's, Car Showrooms, Retail Parks, Superstores / Supermarkets, Car Parks, Sports & Leisure, Healthcare, Council / Government & more, across their highly varied build portfolio) ensuring a safe working environment for all trades professionals (own & sub-contract). As the H&S professional you will be effectively supporting the wider build team & working closely with the Site Construction Managers, Project Managers & Construction Contracts Managers & wider Trades teams, dealing with routine safety matters (RAMS, toolbox talks, inductions, work permits, HSE processes & procedures policing etc.) working together with all the companies Construction professionals, to resolve HSE issues & to overcome any HSE challenges, by offering sound professional HSE advice, plus practical HSE solutions, supporting the Build processes at both pre-construction & live build stages, from phased build developments all the way to project completion / end using client handover. The role also involves carrying out Health & Safety / Environmental inspections, along with incident investigations, site meetings, HSE reports, plus assisting with HSE audits (internal & external parties). You will be a passionate & engaging H&S professional, who can achieve the H&S buy in from employees at all levels, from on the tool trades to SMT / Director level. In this key H&S role you will be the advocate for high quality H&S operations, plus able to instil in the workforce that they are all key players in ensuring each & everyone's safety on site & that safety is something to be overlooked. HSE Responsibilities: Providing professional thorough HSE instruction, practical advice & practical solutions on all health, safety & environmental matters, in accordance with the companies working policies, procedures, rules & regulations. Carrying out routine HSE site inspections & HSE audits (announced / unannounced). Carrying out incident investigations & resolving any issues as they arise. Providing regular HSE updates to the Senior Management Teams. Attending Construction phase / progress & HSE meetings, plus producing reports. Liaising with external HSE & Construction consultants as required. Delivering toolbox talks & producing RAMS Delivering Training H&S processes / procedures Essential HSE Skills, Knowledge & Experience: NEBOSH Construction qualification IOSH beneficial Strong experience in a Construction / Built Environment Health & Safety advisory role, across various industry sectors & build types Complex build Construction site experience (Large Commercial / Industrial builds, of high value / significant capital expenditure £M's). Main Contractor experience. Strong in-depth knowledge of CDM 2015 Regulations. Understanding of COSHH. Experience carrying out HSE incident investigations. Role involves regular travel across the Peterborough / Cambridgeshire area (multi-sites). Ability to produce detailed risk assessments & method statements (RAMS). Ability to produce written HSE reports, HSE proposals & other HSE documents. Experienced in delivering H&S Training at varying levels. IT skills - must be proficient in use of Microsoft Word and Excel. Employee Benefits: Company Car or Car Allowance (potentially / negotiable DOE) + much more (to be discussed at interview). This "employer of choice" offers real career development too, they are highly passionate about developing from within & growing their key staff members into their future Managers / Directors. The role could suit someone working as: Health & Safety Manager, Health & Safety Advisor, Health & Safety Officer, H&S Advisor, H&SE Advisor, SHEQ Advisor, H&S Officer, H&SE Officer, SHEQ Officer, H&S Manager, H&SE Manager, SHEQ Manager, H&S Lead, H&SE Lead, SHEQ Lead or similar HSE / SHE roles within Construction. Commute from Newark, Mansfield, Southwell, Radcliffe on Trent, Grantham, Lincoln, Sleaford, Spalding, Boston, Gainsborough, Bardney, Horncastle, Louth, Brigg, Scunthorpe, Retford, Worksop and areas close to these locations with strong connections to the A1 / A46. This position is 5 working days (Monday to Friday) in the office or out on the clients construction sites, some hybrid working maybe available odd days too. Interviews to take place immediately for the right calibre of H&S professional.
About the role As an Account Director your role will be pivotal in growing revenue within our Public Sector customer base. This will be achieved through your deep industry knowledge and ability to build strong and influential relationships with key C-Suite stakeholders within those organisations. You will act as an advisor, helping your clients to understand their pain points and where our solutions can add real value. Using the appropriate discovery tools, you will gain insights into the needs of our customers, short and long term, leveraging your in-depth knowledge of the Zellis suite of products to increase revenue, whilst ensuring that our customers are powered to provide exceptional employee experiences. Executive stakeholder management is key to success for this role. Your ability to influence the buying process from start to finish will be crucial to creating lasting & trusted relationships, that positively impact our NPS score, making us the go to HR, Payroll and WFM provider. Having a growth mindset, you will actively seek new opportunities, enabling you to exceed targets whilst creating a customer centric culture, fostering positive relationships with your account base. Internal stakeholder management is also key. Working with our experts across the business you'll build a plan aligned to your customers that meets the Zellis business requirements and strategy of the customers for mutual success. A plan you will own and be accountable for. You will understand customer risk and management to ensure that Zellis retains their customer base. In this role your key responsibilities will be: Customer Relationship Management: Building long-term relationships with customer C-Suite members, ensuring their success with our HR, Payroll and WFM software solutions. Thought Leadership : Act as a thought leader for our customers, being a trusted partner that means you are the first person they think of for adjoining HR & Payroll services. Strategic Planning: Really understand your market. Create white space analysis and own, develop and execute account strategies aligned with customer goals and growth targets. Revenue Growth: Identify upsell and cross-sell opportunities to expand customer engagement & 'stickiness' increasing annual recurring revenue. Leadership: Whilst this role does not carry people management, your impact on others is key. Mentor and guide others to deliver exceptional customer experiences. Target Driven: Leveraging your network and customer relationships to exceed your targets. Act as Product Champion: Use discovery tools to deep dive into our customers requirements in the future and provide solutions from our suite of Services, using your influence to drive revenue Demand Generation: Remembering that every conversation is a lead, take proactive actions to drive demand generation Pipeline Management: Through effective pipeline management ensure that it is sufficient to meet or exceed targets Forecast Reporting: Accurately maintain forecast information ensuring that all commercial risks are highlighted and recovery plans are in place Strategic Direction: Ensure that all interactions with Customers are aligned to the Zellis strategic goals, feeding back into your and the Public Sector teams strategic plan Market Intelligence: Using your network and disruptive selling techniques, draft a territory strategy to ensure that we stay ahead of our competitors Skills & experience Proven track record in Account Management in the HR, Payroll & WFM tech or SaaS industry. Deep understand of the Public Sector verticals and political landscape. Strong understanding of HR, Payroll& WFM processes and software (e.g., ATS, payroll, performance management). Exceptional communication, negotiation, and presentation skills. Ability to manage multiple high-value accounts simultaneously. Strategic thinker with a results-driven mindset. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Mar 03, 2026
Full time
About the role As an Account Director your role will be pivotal in growing revenue within our Public Sector customer base. This will be achieved through your deep industry knowledge and ability to build strong and influential relationships with key C-Suite stakeholders within those organisations. You will act as an advisor, helping your clients to understand their pain points and where our solutions can add real value. Using the appropriate discovery tools, you will gain insights into the needs of our customers, short and long term, leveraging your in-depth knowledge of the Zellis suite of products to increase revenue, whilst ensuring that our customers are powered to provide exceptional employee experiences. Executive stakeholder management is key to success for this role. Your ability to influence the buying process from start to finish will be crucial to creating lasting & trusted relationships, that positively impact our NPS score, making us the go to HR, Payroll and WFM provider. Having a growth mindset, you will actively seek new opportunities, enabling you to exceed targets whilst creating a customer centric culture, fostering positive relationships with your account base. Internal stakeholder management is also key. Working with our experts across the business you'll build a plan aligned to your customers that meets the Zellis business requirements and strategy of the customers for mutual success. A plan you will own and be accountable for. You will understand customer risk and management to ensure that Zellis retains their customer base. In this role your key responsibilities will be: Customer Relationship Management: Building long-term relationships with customer C-Suite members, ensuring their success with our HR, Payroll and WFM software solutions. Thought Leadership : Act as a thought leader for our customers, being a trusted partner that means you are the first person they think of for adjoining HR & Payroll services. Strategic Planning: Really understand your market. Create white space analysis and own, develop and execute account strategies aligned with customer goals and growth targets. Revenue Growth: Identify upsell and cross-sell opportunities to expand customer engagement & 'stickiness' increasing annual recurring revenue. Leadership: Whilst this role does not carry people management, your impact on others is key. Mentor and guide others to deliver exceptional customer experiences. Target Driven: Leveraging your network and customer relationships to exceed your targets. Act as Product Champion: Use discovery tools to deep dive into our customers requirements in the future and provide solutions from our suite of Services, using your influence to drive revenue Demand Generation: Remembering that every conversation is a lead, take proactive actions to drive demand generation Pipeline Management: Through effective pipeline management ensure that it is sufficient to meet or exceed targets Forecast Reporting: Accurately maintain forecast information ensuring that all commercial risks are highlighted and recovery plans are in place Strategic Direction: Ensure that all interactions with Customers are aligned to the Zellis strategic goals, feeding back into your and the Public Sector teams strategic plan Market Intelligence: Using your network and disruptive selling techniques, draft a territory strategy to ensure that we stay ahead of our competitors Skills & experience Proven track record in Account Management in the HR, Payroll & WFM tech or SaaS industry. Deep understand of the Public Sector verticals and political landscape. Strong understanding of HR, Payroll& WFM processes and software (e.g., ATS, payroll, performance management). Exceptional communication, negotiation, and presentation skills. Ability to manage multiple high-value accounts simultaneously. Strategic thinker with a results-driven mindset. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Description Engine by Starling , was born out of Starling : the UK's first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be 'good with money'. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world. Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success. At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done. Hybrid Working Engine is headquartered in London, with offices in Dublin, Sydney, Dubai, Toronto and New York. This role will be based in London. We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of London (Liverpool Street) to enable in-person collaboration and interaction with your team. Travel (including international) will likely be necessary on an ad hoc basis, depending on the client and nature of the engagement. About the Role The role offers the opportunity to meet with a wide range of potential clients, listen to their needs and explore how Engine can offer a solution for growth and transformation. Working closely with Client Engineering and Product teams, you will help to create, shape and develop trusted and long-term relationships for Engine - alongside our consulting and implementation partners - who we collaborate with frequently. We're looking for a versatile and creative individual to undertake this role, who enjoys the challenge of a varied and collaborative position, and can offer first-hand experience in Southern European markets. Our BD Consultants enjoy problem solving, getting to the detail without losing sight of the big picture, and making a tangible impact on how banks can launch successful and innovative propositions. What you'll get to do Supporting early stage conversations, running client workshops and demos, whilst identifying opportunities across Southern Europe Contributing to marketing activities and conferences, elevating the awareness and understanding of Engine's brand and market positioning, ensuring we build a reputation based on trust and excellence Fostering and maintaining strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies Co-ordinating platform requirements for the European market into the product roadmap Taking ownership of selected strategic opportunities, where we encourage you to try something new or hone your existing skillset Acting as the advocate and voice of the client throughout the relationship, offering transparency and building trust, with the ability to distil and understand their strategic vision and needs Project managing opportunities, bringing different domains of the business together to offer subject matter expertise and specialist insight about Engine's solution Managing commercial and contractual conversations Working with our Client Solutions teams through Discovery and Delivery phases, providing relationship-based and commercial support Problem solving: conducting structured analysis and presentations to evidence how - and why - Engine can address the issues banks are facing today Future development We want to develop future leaders by giving people the opportunity to move between teams and build experience in a variety of roles, in Business Development, Product Management, Delivery and Engineering. At the same time, we are expanding internationally and establishing regional offices in key markets around the world. We expect that, after an initial period in Business Development, you will have the option (but not the obligation) to move to a new role, either in a different function, or in a different part of the world. Requirements You have worked for 3+ years in a reputable consulting organisation, where you gained experience and exposure across a number of banks and situations in Southern Europe, and now want to apply your advisory skills into practice You have experience of the financial services industry (ideally retail or business banking) and an understanding of the challenges relating to bank IT systems and change management Your skills You possess native or fluent Spanish, French and/or Italian language skills (additional european languages being also a plus) You are highly proactive, and an avid learner - rapidly assimilating technical concepts alongside a variety of client issues, needs and concerns You have the confidence to ask insightful questions and engage in conversation with senior bank executives You embrace autonomy in a highly collaborative team with a flat structure You have strong presentation, facilitation and communication skills You possess strong attention to detail, without sacrificing the wider picture - articulating a value proposition through its constituent parts You can adapt your communication style to different stakeholders (senior clients, consulting organisations and engineering functions, for example) Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial video interview with a member of the Business Development team (45 minutes) A secondary, deeper interview, with additional members of the team - including our Regional Director for Europe. This is preferably hosted in our London office, and may include the opportunity to present to a portion of the team (60 minutes) Final interview with Engine's Chief Commercial Officer (45 minutes) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Mar 03, 2026
Full time
Description Engine by Starling , was born out of Starling : the UK's first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be 'good with money'. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world. Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success. At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done. Hybrid Working Engine is headquartered in London, with offices in Dublin, Sydney, Dubai, Toronto and New York. This role will be based in London. We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of London (Liverpool Street) to enable in-person collaboration and interaction with your team. Travel (including international) will likely be necessary on an ad hoc basis, depending on the client and nature of the engagement. About the Role The role offers the opportunity to meet with a wide range of potential clients, listen to their needs and explore how Engine can offer a solution for growth and transformation. Working closely with Client Engineering and Product teams, you will help to create, shape and develop trusted and long-term relationships for Engine - alongside our consulting and implementation partners - who we collaborate with frequently. We're looking for a versatile and creative individual to undertake this role, who enjoys the challenge of a varied and collaborative position, and can offer first-hand experience in Southern European markets. Our BD Consultants enjoy problem solving, getting to the detail without losing sight of the big picture, and making a tangible impact on how banks can launch successful and innovative propositions. What you'll get to do Supporting early stage conversations, running client workshops and demos, whilst identifying opportunities across Southern Europe Contributing to marketing activities and conferences, elevating the awareness and understanding of Engine's brand and market positioning, ensuring we build a reputation based on trust and excellence Fostering and maintaining strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies Co-ordinating platform requirements for the European market into the product roadmap Taking ownership of selected strategic opportunities, where we encourage you to try something new or hone your existing skillset Acting as the advocate and voice of the client throughout the relationship, offering transparency and building trust, with the ability to distil and understand their strategic vision and needs Project managing opportunities, bringing different domains of the business together to offer subject matter expertise and specialist insight about Engine's solution Managing commercial and contractual conversations Working with our Client Solutions teams through Discovery and Delivery phases, providing relationship-based and commercial support Problem solving: conducting structured analysis and presentations to evidence how - and why - Engine can address the issues banks are facing today Future development We want to develop future leaders by giving people the opportunity to move between teams and build experience in a variety of roles, in Business Development, Product Management, Delivery and Engineering. At the same time, we are expanding internationally and establishing regional offices in key markets around the world. We expect that, after an initial period in Business Development, you will have the option (but not the obligation) to move to a new role, either in a different function, or in a different part of the world. Requirements You have worked for 3+ years in a reputable consulting organisation, where you gained experience and exposure across a number of banks and situations in Southern Europe, and now want to apply your advisory skills into practice You have experience of the financial services industry (ideally retail or business banking) and an understanding of the challenges relating to bank IT systems and change management Your skills You possess native or fluent Spanish, French and/or Italian language skills (additional european languages being also a plus) You are highly proactive, and an avid learner - rapidly assimilating technical concepts alongside a variety of client issues, needs and concerns You have the confidence to ask insightful questions and engage in conversation with senior bank executives You embrace autonomy in a highly collaborative team with a flat structure You have strong presentation, facilitation and communication skills You possess strong attention to detail, without sacrificing the wider picture - articulating a value proposition through its constituent parts You can adapt your communication style to different stakeholders (senior clients, consulting organisations and engineering functions, for example) Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial video interview with a member of the Business Development team (45 minutes) A secondary, deeper interview, with additional members of the team - including our Regional Director for Europe. This is preferably hosted in our London office, and may include the opportunity to present to a portion of the team (60 minutes) Final interview with Engine's Chief Commercial Officer (45 minutes) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Description Engine by Starling , was born out of Starling : the UK's first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be 'good with money'. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world. Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success. At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done. Hybrid Working Engine is headquartered in London, with offices in Dublin, Sydney, Dubai, Toronto and New York. This role will be based in London. We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of London (Liverpool Street) to enable in-person collaboration and interaction with your team. Travel (including international) will likely be necessary on an ad hoc basis, depending on the client and nature of the engagement. About the Role The role offers the opportunity to meet with a wide range of potential clients, listen to their needs and explore how Engine can offer a solution for growth and transformation. Working closely with Client Engineering and Product teams, you will help to create, shape and develop trusted and long-term relationships for Engine - alongside our consulting and implementation partners - who we collaborate with frequently. We're looking for a versatile and creative individual to undertake this role, who enjoys the challenge of a varied and collaborative position, and can offer first-hand experience in Central Eastern European markets. Our BD Consultants enjoy problem solving, getting to the detail without losing sight of the big picture, and making a tangible impact on how banks can launch successful and innovative propositions. What you'll get to do Supporting early stage conversations, running client workshops and demos, whilst identifying opportunities across Central Eastern Europe Contributing to marketing activities and conferences, elevating the awareness and understanding of Engine's brand and market positioning, ensuring we build a reputation based on trust and excellence Fostering and maintaining strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies Co-ordinating platform requirements for the European market into the product roadmap Taking ownership of selected strategic opportunities, where we encourage you to try something new or hone your existing skillset Acting as the advocate and voice of the client throughout the relationship, offering transparency and building trust, with the ability to distil and understand their strategic vision and needs Project managing opportunities, bringing different domains of the business together to offer subject matter expertise and specialist insight about Engine's solution Managing commercial and contractual conversations Working with our Client Solutions teams through Discovery and Delivery phases, providing relationship-based and commercial support Problem solving: conducting structured analysis and presentations to evidence how - and why - Engine can address the issues banks are facing today Future development We want to develop future leaders by giving people the opportunity to move between teams and build experience in a variety of roles, in Business Development, Product Management, Delivery and Engineering. At the same time, we are expanding internationally and establishing regional offices in key markets around the world. We expect that, after an initial period in Business Development, you will have the option (but not the obligation) to move to a new role, either in a different function, or in a different part of the world. Requirements You have worked for 3+ years in a reputable consulting organisation, where you gained experience and exposure across a number of banks and situations in Central Eastern Europe, and now want to apply your advisory skills into practice You have experience of the financial services industry (ideally retail or business banking) and an understanding of the challenges relating to bank IT systems and change management Your skills You possess native or fluent German, Italian and/or CEE language skills (additional European languages being also a plus) You are highly proactive, and an avid learner - rapidly assimilating technical concepts alongside a variety of client issues, needs and concerns You have the confidence to ask insightful questions and engage in conversation with senior bank executives You embrace autonomy in a highly collaborative team with a flat structure You have strong presentation, facilitation and communication skills You possess strong attention to detail, without sacrificing the wider picture - articulating a value proposition through its constituent parts You can adapt your communication style to different stakeholders (senior clients, consulting organisations and engineering functions, for example) Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial video interview with a member of the Business Development team (45 minutes) A secondary, deeper interview, with additional members of the team - including our Regional Director for Europe. This is preferably hosted in our London office, and may include the opportunity to present to a portion of the team (60 minutes) Final interview with Engine's Chief Commercial Officer (45 minutes) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Mar 03, 2026
Full time
Description Engine by Starling , was born out of Starling : the UK's first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be 'good with money'. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world. Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success. At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done. Hybrid Working Engine is headquartered in London, with offices in Dublin, Sydney, Dubai, Toronto and New York. This role will be based in London. We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of London (Liverpool Street) to enable in-person collaboration and interaction with your team. Travel (including international) will likely be necessary on an ad hoc basis, depending on the client and nature of the engagement. About the Role The role offers the opportunity to meet with a wide range of potential clients, listen to their needs and explore how Engine can offer a solution for growth and transformation. Working closely with Client Engineering and Product teams, you will help to create, shape and develop trusted and long-term relationships for Engine - alongside our consulting and implementation partners - who we collaborate with frequently. We're looking for a versatile and creative individual to undertake this role, who enjoys the challenge of a varied and collaborative position, and can offer first-hand experience in Central Eastern European markets. Our BD Consultants enjoy problem solving, getting to the detail without losing sight of the big picture, and making a tangible impact on how banks can launch successful and innovative propositions. What you'll get to do Supporting early stage conversations, running client workshops and demos, whilst identifying opportunities across Central Eastern Europe Contributing to marketing activities and conferences, elevating the awareness and understanding of Engine's brand and market positioning, ensuring we build a reputation based on trust and excellence Fostering and maintaining strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies Co-ordinating platform requirements for the European market into the product roadmap Taking ownership of selected strategic opportunities, where we encourage you to try something new or hone your existing skillset Acting as the advocate and voice of the client throughout the relationship, offering transparency and building trust, with the ability to distil and understand their strategic vision and needs Project managing opportunities, bringing different domains of the business together to offer subject matter expertise and specialist insight about Engine's solution Managing commercial and contractual conversations Working with our Client Solutions teams through Discovery and Delivery phases, providing relationship-based and commercial support Problem solving: conducting structured analysis and presentations to evidence how - and why - Engine can address the issues banks are facing today Future development We want to develop future leaders by giving people the opportunity to move between teams and build experience in a variety of roles, in Business Development, Product Management, Delivery and Engineering. At the same time, we are expanding internationally and establishing regional offices in key markets around the world. We expect that, after an initial period in Business Development, you will have the option (but not the obligation) to move to a new role, either in a different function, or in a different part of the world. Requirements You have worked for 3+ years in a reputable consulting organisation, where you gained experience and exposure across a number of banks and situations in Central Eastern Europe, and now want to apply your advisory skills into practice You have experience of the financial services industry (ideally retail or business banking) and an understanding of the challenges relating to bank IT systems and change management Your skills You possess native or fluent German, Italian and/or CEE language skills (additional European languages being also a plus) You are highly proactive, and an avid learner - rapidly assimilating technical concepts alongside a variety of client issues, needs and concerns You have the confidence to ask insightful questions and engage in conversation with senior bank executives You embrace autonomy in a highly collaborative team with a flat structure You have strong presentation, facilitation and communication skills You possess strong attention to detail, without sacrificing the wider picture - articulating a value proposition through its constituent parts You can adapt your communication style to different stakeholders (senior clients, consulting organisations and engineering functions, for example) Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial video interview with a member of the Business Development team (45 minutes) A secondary, deeper interview, with additional members of the team - including our Regional Director for Europe. This is preferably hosted in our London office, and may include the opportunity to present to a portion of the team (60 minutes) Final interview with Engine's Chief Commercial Officer (45 minutes) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Claims Advisor Location: Cosham, Portsmouth (Hybrid working after probation) Salary: £26,200 starting salary - rising to £30,300-£33,000 within 12-24 months Hours: Full-time Permanent Start Date: March 2026 Dynamite Recruitment is proud to be recruiting on behalf of a large, well-established organisation based in Portsmouth, who are continuing to expand their Claims and Customer Service team. This is an excellent opportunity for candidates with experience in customer service, call centres, retail, hospitality, or contact centres who are looking for a stable, long-term role with clear progression and structured development. The Role As a Claims Advisor, you will play a vital role in supporting customers through the travel insurance claims process, delivering a calm, professional, and empathetic service. Key responsibilities include: Handling a high volume of inbound calls and written correspondence relating to travel insurance claims Assessing and evaluating claims, verifying policy coverage and documentation Clearly explaining claim outcomes and next steps to customers Providing clear verbal and written guidance to ensure a first-class claims experience Maintaining accurate records across internal systems Resolving claims efficiently while meeting service standards Working Hours Monday to Friday between 8:00am - 6:15pm (rota basis) 1 in 6 Saturdays between 8:00am - 4:30pm Hybrid working available after successful completion of training and probation Skills & Experience Required Previous experience in a customer-facing role (retail, hospitality, call centre, contact centre, or similar) Strong verbal and written communication skills Ability to work under pressure and manage multiple tasks High attention to detail and accuracy Confident using computer systems Good numeracy skills Ability to remain calm and professional in a high-volume environment A customer-focused, empathetic approach Salary & Benefits £26,200 starting salary Structured salary increases up to £30,300-£33,000 within 12-24 months Free on-site parking Hybrid working after probation Free Health Cash Plan (including dental, prescriptions, and more) Free annual travel insurance (subject to criteria) Discounts on insurance products On-site gym and social facilities Comprehensive training and long-term career progression Plus many more benefits
Mar 03, 2026
Full time
Claims Advisor Location: Cosham, Portsmouth (Hybrid working after probation) Salary: £26,200 starting salary - rising to £30,300-£33,000 within 12-24 months Hours: Full-time Permanent Start Date: March 2026 Dynamite Recruitment is proud to be recruiting on behalf of a large, well-established organisation based in Portsmouth, who are continuing to expand their Claims and Customer Service team. This is an excellent opportunity for candidates with experience in customer service, call centres, retail, hospitality, or contact centres who are looking for a stable, long-term role with clear progression and structured development. The Role As a Claims Advisor, you will play a vital role in supporting customers through the travel insurance claims process, delivering a calm, professional, and empathetic service. Key responsibilities include: Handling a high volume of inbound calls and written correspondence relating to travel insurance claims Assessing and evaluating claims, verifying policy coverage and documentation Clearly explaining claim outcomes and next steps to customers Providing clear verbal and written guidance to ensure a first-class claims experience Maintaining accurate records across internal systems Resolving claims efficiently while meeting service standards Working Hours Monday to Friday between 8:00am - 6:15pm (rota basis) 1 in 6 Saturdays between 8:00am - 4:30pm Hybrid working available after successful completion of training and probation Skills & Experience Required Previous experience in a customer-facing role (retail, hospitality, call centre, contact centre, or similar) Strong verbal and written communication skills Ability to work under pressure and manage multiple tasks High attention to detail and accuracy Confident using computer systems Good numeracy skills Ability to remain calm and professional in a high-volume environment A customer-focused, empathetic approach Salary & Benefits £26,200 starting salary Structured salary increases up to £30,300-£33,000 within 12-24 months Free on-site parking Hybrid working after probation Free Health Cash Plan (including dental, prescriptions, and more) Free annual travel insurance (subject to criteria) Discounts on insurance products On-site gym and social facilities Comprehensive training and long-term career progression Plus many more benefits
Salary: £28,000 Location: SuperBike Factory, Crawley Employment Type: Permanent, Full time Who We Are SuperBike Factory is Europes largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK. Founded in 2010, weve grown fast and continue to expand rapidly click apply for full job details
Mar 03, 2026
Full time
Salary: £28,000 Location: SuperBike Factory, Crawley Employment Type: Permanent, Full time Who We Are SuperBike Factory is Europes largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK. Founded in 2010, weve grown fast and continue to expand rapidly click apply for full job details
About the role Our Customer Success Managers (CSMs) play a critical role in the ongoing management of our customer relationships. As a CSM your focus will be on ensuring that our customers are wildly successful throughout their journey with Zellis. You'll work proactively with a key set of customer accounts with a focus on ensuring that the customer is gaining their desired business outcomes. By operating as a trusted advisor and primary contact point, you'll be responsible for the end-to-end customer experience and overall success of the relationship. You'll represent the Voice of the Customer to the internal organisation to ensure their needs are fed back to the relevant teams in the spirit of continuous improvement and ensuring success. Where the customer partnership needs to be improved you'll be required to implement and deliver on success plans to bring this back on track. By ensuring our customers are successful, it is expected that you can drive customer advocacy activities and loyalty. You'll report to the Customer Success Lead in the Commercial Customer Success team and work alongside our customer facing teams. This is a fully remote role, but there will be some travel required to our Peterborough offices. Key responsibilities include: Proactive outreach and regular meetings with your customers. Ensuring fantastic relationships across your nominated customer accounts. Developing a wider range of stakeholder relationships within the customer accounts you are responsible for. Leading Quarterly Business Reviews focused on Business Outcomes and Value. Being the Voice of the Customer to represent customer sentiment and ensuring internal alignment in delivery business value and objectives. Improving product adoption through identification of gaps, discussion, coaching and ensuring the right collateral and enablement is provided to the customer. Proactively managing your account list and reporting on customer health to senior stakeholders within Zellis. Creating and driving Success Plans where value is not being achieved. Identifying and nurturing areas for cross-sell and up-sell to provide additional value within the customer account. Promoting customer reference and advocacy activities through relationship building and ensuring our customers are receiving fantastic service from Zellis. Active involvement in customer surveys, e.g. NPS with appropriate management and customer follow up. Skills & experience A strong customer-first attitude and experience of customer relationship management. A strong communicator at all levels, from operational through to C-level. Effective stakeholder management, both internal and external. Highly organised with the ability to own and control a customer account. A results-driven individual who is commercially astute. The ability to have business-based discussions focused on business value. Strong presentation skills and the ability to present to a wide audience at all levels. Capable of working under pressure and to measurable KPIs. The ability to improve product adoption through identification of gaps, discussion, coaching and ensuring the right collateral is provided to the customer. The ability to act on challenges and create forward-looking plans where value is currently not being achieved for the customer. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're proud of our culture and we work hard to create an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR& Payroll software and services. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary, plus cash car allowance. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Mar 03, 2026
Full time
About the role Our Customer Success Managers (CSMs) play a critical role in the ongoing management of our customer relationships. As a CSM your focus will be on ensuring that our customers are wildly successful throughout their journey with Zellis. You'll work proactively with a key set of customer accounts with a focus on ensuring that the customer is gaining their desired business outcomes. By operating as a trusted advisor and primary contact point, you'll be responsible for the end-to-end customer experience and overall success of the relationship. You'll represent the Voice of the Customer to the internal organisation to ensure their needs are fed back to the relevant teams in the spirit of continuous improvement and ensuring success. Where the customer partnership needs to be improved you'll be required to implement and deliver on success plans to bring this back on track. By ensuring our customers are successful, it is expected that you can drive customer advocacy activities and loyalty. You'll report to the Customer Success Lead in the Commercial Customer Success team and work alongside our customer facing teams. This is a fully remote role, but there will be some travel required to our Peterborough offices. Key responsibilities include: Proactive outreach and regular meetings with your customers. Ensuring fantastic relationships across your nominated customer accounts. Developing a wider range of stakeholder relationships within the customer accounts you are responsible for. Leading Quarterly Business Reviews focused on Business Outcomes and Value. Being the Voice of the Customer to represent customer sentiment and ensuring internal alignment in delivery business value and objectives. Improving product adoption through identification of gaps, discussion, coaching and ensuring the right collateral and enablement is provided to the customer. Proactively managing your account list and reporting on customer health to senior stakeholders within Zellis. Creating and driving Success Plans where value is not being achieved. Identifying and nurturing areas for cross-sell and up-sell to provide additional value within the customer account. Promoting customer reference and advocacy activities through relationship building and ensuring our customers are receiving fantastic service from Zellis. Active involvement in customer surveys, e.g. NPS with appropriate management and customer follow up. Skills & experience A strong customer-first attitude and experience of customer relationship management. A strong communicator at all levels, from operational through to C-level. Effective stakeholder management, both internal and external. Highly organised with the ability to own and control a customer account. A results-driven individual who is commercially astute. The ability to have business-based discussions focused on business value. Strong presentation skills and the ability to present to a wide audience at all levels. Capable of working under pressure and to measurable KPIs. The ability to improve product adoption through identification of gaps, discussion, coaching and ensuring the right collateral is provided to the customer. The ability to act on challenges and create forward-looking plans where value is currently not being achieved for the customer. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're proud of our culture and we work hard to create an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR& Payroll software and services. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary, plus cash car allowance. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Salary: £28,000 Location: SuperBike Factory, Macclesfield Employment Type: Permanent, Full time Who We Are SuperBike Factory is Europes largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK and has recently undergone a transformation from the ground up click apply for full job details
Mar 03, 2026
Full time
Salary: £28,000 Location: SuperBike Factory, Macclesfield Employment Type: Permanent, Full time Who We Are SuperBike Factory is Europes largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK and has recently undergone a transformation from the ground up click apply for full job details
