About The Role 3 Complaints Resolution Officer Roles. Working Hours: 35 hours per week Contract Type: Full time, permanent Closing Date: 14 December 2025 Closing time: 11.59pm Interview Method: Face to face This role is subject to: 2 references where possible; 3 years' history. We're excited to announce three brand new roles within our Resident Experience Team. These roles offer a chance to make a meaningful impact, working closely with residents to enhance their experience and contribute to a dynamic team. These 3 exciting new roles will sit at the heart of the complaints function within Resident Experience. We're looking for organised, empathetic individuals who are eager to learn and grow within a team that champions a culture of fairness, accountability, and continuous improvement. You'll be part of an environment that values diverse perspectives and encourages a proactive approach to problem solving, always putting residents at the heart of what we do. Responsibilitiesh3> In this role, you will manage formal Stage 1 complaints cases from start to finish, ensuring that the resident's voice remains central to every decision and action taken. You'll need to demonstrate empathy, professionalism, and a commitment to delivering fair and timely outcomes. The Complaints Team operates within a highly regulated environment, adhering to strict codes of conduct in line with the Housing Ombudsman's standards. Attention to detail, accountability, and a strong understanding of housing regulations are essential to succeed in this role. As the Case Manager, you will be expected to compose resolution letters to a high standard; this will form part of the interview process. About the Candidate You have exceptional communication skills, can navigate challenging conversations with residents, and resolve issues with empathy and efficiency. You are culturally aware and can adapt your approach to meet the diverse needs of our resident community. You demonstrate strong organisational skills, managing multiple caseloads simultaneously while maintaining attention to detail. You have a comprehensive understanding of housing practices, staying up to date with policy changes, procedures, and codes of conduct. Building trusting relationships is key to this role - not only with residents but also with colleagues across the organisation and external stakeholders. Your ability to collaborate, communicate, and remain solution focused will be central to your success. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand. We work together and trust each other. We show that we value our differences and treat each other fairly. We own it and we're not afraid to try new things. We're proud and passionate about Manchester. Benefits we offer Generous holiday allowance: Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. A buzzing pension: You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three times your salary as a lump sum. Enhanced parental and carers leave: Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks: Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow: We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter Member: We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave: Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below: Members of the Armed Forces or veterans Current or former care leavers Have a disability or long term condition If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability friendly. For more information about the role or any adjustments, email . What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role that we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre Employment Checks Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role. References: We'll require references from your current and previous employer(s). Proof of Qualifications: Evidence of qualifications relevant to the role will be required. Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role. Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council. Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information. Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. Driving Licence: If the role requires driving, we'll need evidence of your valid driving licence. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. For more information about the role, please ensure that you read the role profile attached. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence . click apply for full job details
Dec 06, 2025
Full time
About The Role 3 Complaints Resolution Officer Roles. Working Hours: 35 hours per week Contract Type: Full time, permanent Closing Date: 14 December 2025 Closing time: 11.59pm Interview Method: Face to face This role is subject to: 2 references where possible; 3 years' history. We're excited to announce three brand new roles within our Resident Experience Team. These roles offer a chance to make a meaningful impact, working closely with residents to enhance their experience and contribute to a dynamic team. These 3 exciting new roles will sit at the heart of the complaints function within Resident Experience. We're looking for organised, empathetic individuals who are eager to learn and grow within a team that champions a culture of fairness, accountability, and continuous improvement. You'll be part of an environment that values diverse perspectives and encourages a proactive approach to problem solving, always putting residents at the heart of what we do. Responsibilitiesh3> In this role, you will manage formal Stage 1 complaints cases from start to finish, ensuring that the resident's voice remains central to every decision and action taken. You'll need to demonstrate empathy, professionalism, and a commitment to delivering fair and timely outcomes. The Complaints Team operates within a highly regulated environment, adhering to strict codes of conduct in line with the Housing Ombudsman's standards. Attention to detail, accountability, and a strong understanding of housing regulations are essential to succeed in this role. As the Case Manager, you will be expected to compose resolution letters to a high standard; this will form part of the interview process. About the Candidate You have exceptional communication skills, can navigate challenging conversations with residents, and resolve issues with empathy and efficiency. You are culturally aware and can adapt your approach to meet the diverse needs of our resident community. You demonstrate strong organisational skills, managing multiple caseloads simultaneously while maintaining attention to detail. You have a comprehensive understanding of housing practices, staying up to date with policy changes, procedures, and codes of conduct. Building trusting relationships is key to this role - not only with residents but also with colleagues across the organisation and external stakeholders. Your ability to collaborate, communicate, and remain solution focused will be central to your success. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand. We work together and trust each other. We show that we value our differences and treat each other fairly. We own it and we're not afraid to try new things. We're proud and passionate about Manchester. Benefits we offer Generous holiday allowance: Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. A buzzing pension: You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three times your salary as a lump sum. Enhanced parental and carers leave: Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks: Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow: We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter Member: We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave: Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below: Members of the Armed Forces or veterans Current or former care leavers Have a disability or long term condition If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability friendly. For more information about the role or any adjustments, email . What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role that we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre Employment Checks Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role. References: We'll require references from your current and previous employer(s). Proof of Qualifications: Evidence of qualifications relevant to the role will be required. Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role. Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council. Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information. Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. Driving Licence: If the role requires driving, we'll need evidence of your valid driving licence. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. For more information about the role, please ensure that you read the role profile attached. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence . click apply for full job details
A place to create moments that matter Location : Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite. Salary : £29,580 per annum, pro rata Permanent , part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday . Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life s changes, to resolving challenges with empathy and professionalism, you ll be a trusted presence and a force for good. What You ll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won t just be managing housing - you ll be creating safe, supportive environments where people can thrive. Every day, you ll make a meaningful impact in someone s life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required Successful candidates will under go a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day s leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Dec 05, 2025
Full time
A place to create moments that matter Location : Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite. Salary : £29,580 per annum, pro rata Permanent , part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday . Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life s changes, to resolving challenges with empathy and professionalism, you ll be a trusted presence and a force for good. What You ll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won t just be managing housing - you ll be creating safe, supportive environments where people can thrive. Every day, you ll make a meaningful impact in someone s life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required Successful candidates will under go a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day s leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Harris Hill is proud to be partnering with the Community Land Trust Network to recruit a New Business, Partnerships and Innovation Manager - an exciting opportunity to join a highly respected national charity championing land justice, community ownership and social equity. About the Role Accountable to: Chief Executive Officer Salary: £45,200-£55,200 (depending on skills and experience) Contract: 12-month fixed-term contract, with potential to become permanent Working Hours: 3 days / 21 hours per week (with reduced duties), or 4 days / 28 hours per week Working pattern negotiable Location: Remote/home-based This newly created role will play a pivotal part in expanding the charity's income and influence. You will: Lead on new business development, nurturing existing supporters and securing new partnerships with developers, housing associations, local authorities, funders and other stakeholders. Shape and grow their consultancy and service offer, helping reduce reliance on grant funding. Support the roll-out of their Growth Lab, working with practitioners and community groups to develop innovative models, products and services for Community Land Trusts. Capture insights, impact and learning to strengthen the case for scaling these innovations. Work closely with the CEO on funding proposals, partnership development and strategic initiatives. This role offers variety, influence and the chance to help shape a major area of the charity's future work. The team operates fully remotely, with a warm, collaborative culture and a strong focus on wellbeing. About You They are looking for someone who: Has experience in partnerships, business development, philanthropy or account management - and enjoys turning opportunities into long-term relationships. Communicates with clarity, confidence and professionalism across sectors including business, charity, local government and community groups. Is entrepreneurial, proactive and excited by innovation and co-creation. Shares a commitment to social justice, equity and community-led change. Key Dates Closing date: Monday 5th January 2026 Interviews: Week commencing 12th January 2026 How to Apply Please email Hannah at to request the full job pack, or you can download it directly from this advert. If you'd like to learn more about the role, you're welcome to book a call with Hannah. Alternatively, you can simply send your CV and supporting statement which must follow the structure outlined in the job pack before the closing date, and Hannah will get in touch. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Dec 05, 2025
Full time
Harris Hill is proud to be partnering with the Community Land Trust Network to recruit a New Business, Partnerships and Innovation Manager - an exciting opportunity to join a highly respected national charity championing land justice, community ownership and social equity. About the Role Accountable to: Chief Executive Officer Salary: £45,200-£55,200 (depending on skills and experience) Contract: 12-month fixed-term contract, with potential to become permanent Working Hours: 3 days / 21 hours per week (with reduced duties), or 4 days / 28 hours per week Working pattern negotiable Location: Remote/home-based This newly created role will play a pivotal part in expanding the charity's income and influence. You will: Lead on new business development, nurturing existing supporters and securing new partnerships with developers, housing associations, local authorities, funders and other stakeholders. Shape and grow their consultancy and service offer, helping reduce reliance on grant funding. Support the roll-out of their Growth Lab, working with practitioners and community groups to develop innovative models, products and services for Community Land Trusts. Capture insights, impact and learning to strengthen the case for scaling these innovations. Work closely with the CEO on funding proposals, partnership development and strategic initiatives. This role offers variety, influence and the chance to help shape a major area of the charity's future work. The team operates fully remotely, with a warm, collaborative culture and a strong focus on wellbeing. About You They are looking for someone who: Has experience in partnerships, business development, philanthropy or account management - and enjoys turning opportunities into long-term relationships. Communicates with clarity, confidence and professionalism across sectors including business, charity, local government and community groups. Is entrepreneurial, proactive and excited by innovation and co-creation. Shares a commitment to social justice, equity and community-led change. Key Dates Closing date: Monday 5th January 2026 Interviews: Week commencing 12th January 2026 How to Apply Please email Hannah at to request the full job pack, or you can download it directly from this advert. If you'd like to learn more about the role, you're welcome to book a call with Hannah. Alternatively, you can simply send your CV and supporting statement which must follow the structure outlined in the job pack before the closing date, and Hannah will get in touch. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Hours: Part time 22.5 per week Contract: Fixed term until November 2026 (maternity cover) Salary: £31,600 per annum pro rata for part time Location: Newcastle Closing date: Tuesday 16th December 2025 at 11:30pm Are you compassionate, proactive and collaborative with experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy? If you re looking for an exciting new career opportunity join Shelter as a Housing Rights Worker and you could soon be playing your part in standing up to the housing emergency. About the role Your focus will be to deliver high quality housing advice and advocacy in line with the hub s local community projects, working alongside people who are experiencing homelessness and bad housing to identify issues facing local communities. You will plan and deliver casework to individuals and communities to resolve their housing situation and engage with community groups, local organisations and individuals to understand local housing issues and raise awareness of people s housing rights. You will also work in local community settings and with community groups to deliver advice and rights awareness workshops and make sure that people with lived experience of homelessness have opportunities to share their story, give their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role. About you You are able to listen to, engage and work with individuals and communities and with all stakeholders, including people with lived experience of homelessness. You will have knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge, training will be provided. You will have the ability to carry out casework related interviews, maintain detailed case records, advise and support clients to make informed decisions, as well as a collaborative, flexible and professional approach to your work. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the Team Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team as well as support services which include Housing First and DIY skills service, as well as an administration team. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager. We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East. About Shelter Home is a human right. It s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. How to apply Please click Apply for Job on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the About you section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour We prioritise diversity and have an inclusive and open mindset throughout your responses: • Knowledge and experience of housing and homelessness advice and advocacy and the ability to progress to specialist level knowledge • Ability to listen to, engage and work with individuals and communities • Experience of delivering and/or ability to deliver group workshops and presentations Any applications submitted without a supporting statement will not be considered.
Dec 05, 2025
Full time
Hours: Part time 22.5 per week Contract: Fixed term until November 2026 (maternity cover) Salary: £31,600 per annum pro rata for part time Location: Newcastle Closing date: Tuesday 16th December 2025 at 11:30pm Are you compassionate, proactive and collaborative with experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy? If you re looking for an exciting new career opportunity join Shelter as a Housing Rights Worker and you could soon be playing your part in standing up to the housing emergency. About the role Your focus will be to deliver high quality housing advice and advocacy in line with the hub s local community projects, working alongside people who are experiencing homelessness and bad housing to identify issues facing local communities. You will plan and deliver casework to individuals and communities to resolve their housing situation and engage with community groups, local organisations and individuals to understand local housing issues and raise awareness of people s housing rights. You will also work in local community settings and with community groups to deliver advice and rights awareness workshops and make sure that people with lived experience of homelessness have opportunities to share their story, give their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role. About you You are able to listen to, engage and work with individuals and communities and with all stakeholders, including people with lived experience of homelessness. You will have knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge, training will be provided. You will have the ability to carry out casework related interviews, maintain detailed case records, advise and support clients to make informed decisions, as well as a collaborative, flexible and professional approach to your work. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the Team Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team as well as support services which include Housing First and DIY skills service, as well as an administration team. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager. We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East. About Shelter Home is a human right. It s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. How to apply Please click Apply for Job on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the About you section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour We prioritise diversity and have an inclusive and open mindset throughout your responses: • Knowledge and experience of housing and homelessness advice and advocacy and the ability to progress to specialist level knowledge • Ability to listen to, engage and work with individuals and communities • Experience of delivering and/or ability to deliver group workshops and presentations Any applications submitted without a supporting statement will not be considered.
A place to create moments that matter Location : Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite. Salary : £29,580 per annum, pro rata Permanent , part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday . Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required Successful candidates will under go a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We're committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Dec 05, 2025
Full time
A place to create moments that matter Location : Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite. Salary : £29,580 per annum, pro rata Permanent , part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday . Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required Successful candidates will under go a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We're committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
