Senior Audit Manager - Fast Track to RI & Director Location: London / City Salary: £80,000 - £90,000 Are you an ambitious Senior Audit Manager who feels like you've hit a glass ceiling? Perhaps you're waiting indefinitely for that next step towards RI or Director status. This opportunity could change that. We are seeking a driven audit professional who is ready to step into a role where their expertise will be recognised, their progression accelerated, and their ambition matched. In this firm, the path to RI is clear, with applications typically supported within 6-12 months and Director-level opportunities are within reach for those who demonstrate leadership and commercial acumen. Operating from modern, recently refurbished offices in a vibrant area filled with cafes, bars, and restaurants, the firm offers an environment where you can thrive both professionally and personally. Why This Role is Different: Unlike many firms where progression is slow and opportunities limited, this business is nimble, fast-growing, and international. You will gain exposure to high-quality, complex audits while working closely with leadership who actively champion career development. You won't just be maintaining audits, you'll be shaping the future of the audit function. Key Responsibilities: Audit & Technical Leadership Take ownership of a complex and varied portfolio of audits, leading engagements from planning through to completion. Conduct final reviews of statutory financial statements and supporting working papers. Ensure audit quality is maintained to the highest standards while meeting deadlines and budget targets. Make key audit decisions and act as a technical leader within the team. Management & Strategic Impact Mentor and develop assistant managers and supervisors, preparing them for future leadership roles. Chair management meetings and drive operational improvements across the audit department. Support directors with strategic initiatives and process enhancements. Contribute to shaping audit procedures that enhance quality and efficiency. Client & Business Development Build and maintain strong client relationships, acting as a trusted advisor. Collaborate with other departments to deliver a seamless client experience. Represent the firm at business development events, promoting its full range of services. Why You'll Want to Join: This is a rare opportunity to join a firm where your ambition will be rewarded. The business is: Offering fast-track progression - RI status applications are actively supported within 6-12 months. Growing rapidly, creating genuine opportunities to step into Director roles. Offering interesting advisory work alongside core audit. Providing international exposure across its network of offices. Backed by a supportive culture where collaboration and career development come first. Filled with committed, talented professionals who share a drive for excellence. Candidate Profile ACA qualified (preferred) or ACCA/equivalent. Significant experience leading audit engagements and managing teams. Strong technical knowledge of UK GAAP (IFRS experience desirable). A natural leader with a track record of mentoring and inspiring teams. Commercially minded, with proven success managing WIP, billing, and efficiencies. Confident in business development and contributing to firm growth. Ambitious, proactive, and ready to work towards RI and Director status without unnecessary delays. Experience with CaseWare is an advantage. The ideal candidate will likely come from a mid-tier accountancy firm, bringing strong experience with owner-managed businesses (OMBs) and SME clients, combined with broad exposure to both audit and accounts preparation under FRS 102. This is not just another Senior Audit Manager role, it's a chance to accelerate your career and achieve RI and Director status far sooner than most firms would allow. If you're ready to break through the glass ceiling and take control of your progression, we'd love to hear from you. As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Mar 14, 2026
Full time
Senior Audit Manager - Fast Track to RI & Director Location: London / City Salary: £80,000 - £90,000 Are you an ambitious Senior Audit Manager who feels like you've hit a glass ceiling? Perhaps you're waiting indefinitely for that next step towards RI or Director status. This opportunity could change that. We are seeking a driven audit professional who is ready to step into a role where their expertise will be recognised, their progression accelerated, and their ambition matched. In this firm, the path to RI is clear, with applications typically supported within 6-12 months and Director-level opportunities are within reach for those who demonstrate leadership and commercial acumen. Operating from modern, recently refurbished offices in a vibrant area filled with cafes, bars, and restaurants, the firm offers an environment where you can thrive both professionally and personally. Why This Role is Different: Unlike many firms where progression is slow and opportunities limited, this business is nimble, fast-growing, and international. You will gain exposure to high-quality, complex audits while working closely with leadership who actively champion career development. You won't just be maintaining audits, you'll be shaping the future of the audit function. Key Responsibilities: Audit & Technical Leadership Take ownership of a complex and varied portfolio of audits, leading engagements from planning through to completion. Conduct final reviews of statutory financial statements and supporting working papers. Ensure audit quality is maintained to the highest standards while meeting deadlines and budget targets. Make key audit decisions and act as a technical leader within the team. Management & Strategic Impact Mentor and develop assistant managers and supervisors, preparing them for future leadership roles. Chair management meetings and drive operational improvements across the audit department. Support directors with strategic initiatives and process enhancements. Contribute to shaping audit procedures that enhance quality and efficiency. Client & Business Development Build and maintain strong client relationships, acting as a trusted advisor. Collaborate with other departments to deliver a seamless client experience. Represent the firm at business development events, promoting its full range of services. Why You'll Want to Join: This is a rare opportunity to join a firm where your ambition will be rewarded. The business is: Offering fast-track progression - RI status applications are actively supported within 6-12 months. Growing rapidly, creating genuine opportunities to step into Director roles. Offering interesting advisory work alongside core audit. Providing international exposure across its network of offices. Backed by a supportive culture where collaboration and career development come first. Filled with committed, talented professionals who share a drive for excellence. Candidate Profile ACA qualified (preferred) or ACCA/equivalent. Significant experience leading audit engagements and managing teams. Strong technical knowledge of UK GAAP (IFRS experience desirable). A natural leader with a track record of mentoring and inspiring teams. Commercially minded, with proven success managing WIP, billing, and efficiencies. Confident in business development and contributing to firm growth. Ambitious, proactive, and ready to work towards RI and Director status without unnecessary delays. Experience with CaseWare is an advantage. The ideal candidate will likely come from a mid-tier accountancy firm, bringing strong experience with owner-managed businesses (OMBs) and SME clients, combined with broad exposure to both audit and accounts preparation under FRS 102. This is not just another Senior Audit Manager role, it's a chance to accelerate your career and achieve RI and Director status far sooner than most firms would allow. If you're ready to break through the glass ceiling and take control of your progression, we'd love to hear from you. As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
.Senior Administrative Assistant page is loaded Senior Administrative Assistantlocations: London, Warwick Courttime type: Full timeposted on: Posted Todayjob requisition id: 80486At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You'll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you'll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.Join us for the opportunity to grow and make a difference in ways that matter to you.Role Summary:The Administrative Assistant will provide direct and high-level support to one or more senior leaders and/or senior individual contributors. This role requires a strong sense of confidentiality, discretion, and diplomacy, particularly when managing sensitive information and implementing new processes or policies. The Administrative Assistant may guide less experienced staff and is expected to collaborate seamlessly with colleagues to ensure consistent support and coverage across the team.Key Responsibilities:- Manage a variety of moderately complex and confidential administrative tasks that require a good understanding of organizational policies and procedures.- Screen and respond to calls and visitors, handling routine as well as more intricate inquiries with professionalism and efficiency.- Schedule and maintain calendars for appointments, meetings, and travel, often anticipating the needs of the leaders they support and addressing issues proactively.- Support the planning and execution of meetings, seminars, workshops, and conferences, including coordinating logistics, preparing materials, liaising with participants and vendors, and managing all details to ensure successful execution.- Assist with special projects and provide support across multiple teams, including participating in specific workstreams as needed.- Conduct research, compile and analyze data, and summarize findings for reports and correspondence on behalf of senior leaders.- Keep databases and share sites current, ensuring data accuracy and timely dissemination of information.- Coordinate executive meetings by managing all logistics (such as reserving locations, arranging catering, and handling security), collecting and organizing meeting materials, preparing agendas, recording meeting minutes, and tracking attendance.- Prepare various correspondences, memoranda, reports, and manage documentation such as expenses and vouchers. May also distribute meeting minutes and handle general filing duties.- Deliver comprehensive onboarding support for hiring managers, candidates, and new hires-scheduling interviews, arranging introductions with team members, securing workspace and equipment, and processing access requests.- Organize and provide logistical support for department-wide events including all-hands meetings, year-end celebrations, retirements, and milestone recognitions.Qualifications:Required:- Bachelor's degree or equivalent combination of education and relevant work experience.- Minimum of 3 years' relevant administrative experience.Preferred:- At least 5 years of experience supporting C-suite executives is highly desirable.- Experience with project management, workflow development, reporting, or digital administrative tools is a strong plus.Skills:- Exceptional verbal, written, and interpersonal communication abilities.- Outstanding organizational and time management skills, with a focus on customer service and operational excellence.- Proactive approach with the ability to anticipate needs, demonstrate initiative, and build trust with executives and team members.- Strong analytical, critical thinking, and problem-solving abilities, with high attention to detail and accuracy-especially when reviewing complex or messy data.- High proficiency with Microsoft 365 (Outlook, Word, Excel, PowerPoint, SharePoint), MS Apps (Planner, Forms, Power Automate, Power BI), as well as Teams, Zoom, and Adobe tools.This role is eligible for hybrid work, with up to one day a week from home Commitment to Diversity, Equity, and Inclusion: At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
Mar 14, 2026
Full time
.Senior Administrative Assistant page is loaded Senior Administrative Assistantlocations: London, Warwick Courttime type: Full timeposted on: Posted Todayjob requisition id: 80486At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You'll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you'll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.Join us for the opportunity to grow and make a difference in ways that matter to you.Role Summary:The Administrative Assistant will provide direct and high-level support to one or more senior leaders and/or senior individual contributors. This role requires a strong sense of confidentiality, discretion, and diplomacy, particularly when managing sensitive information and implementing new processes or policies. The Administrative Assistant may guide less experienced staff and is expected to collaborate seamlessly with colleagues to ensure consistent support and coverage across the team.Key Responsibilities:- Manage a variety of moderately complex and confidential administrative tasks that require a good understanding of organizational policies and procedures.- Screen and respond to calls and visitors, handling routine as well as more intricate inquiries with professionalism and efficiency.- Schedule and maintain calendars for appointments, meetings, and travel, often anticipating the needs of the leaders they support and addressing issues proactively.- Support the planning and execution of meetings, seminars, workshops, and conferences, including coordinating logistics, preparing materials, liaising with participants and vendors, and managing all details to ensure successful execution.- Assist with special projects and provide support across multiple teams, including participating in specific workstreams as needed.- Conduct research, compile and analyze data, and summarize findings for reports and correspondence on behalf of senior leaders.- Keep databases and share sites current, ensuring data accuracy and timely dissemination of information.- Coordinate executive meetings by managing all logistics (such as reserving locations, arranging catering, and handling security), collecting and organizing meeting materials, preparing agendas, recording meeting minutes, and tracking attendance.- Prepare various correspondences, memoranda, reports, and manage documentation such as expenses and vouchers. May also distribute meeting minutes and handle general filing duties.- Deliver comprehensive onboarding support for hiring managers, candidates, and new hires-scheduling interviews, arranging introductions with team members, securing workspace and equipment, and processing access requests.- Organize and provide logistical support for department-wide events including all-hands meetings, year-end celebrations, retirements, and milestone recognitions.Qualifications:Required:- Bachelor's degree or equivalent combination of education and relevant work experience.- Minimum of 3 years' relevant administrative experience.Preferred:- At least 5 years of experience supporting C-suite executives is highly desirable.- Experience with project management, workflow development, reporting, or digital administrative tools is a strong plus.Skills:- Exceptional verbal, written, and interpersonal communication abilities.- Outstanding organizational and time management skills, with a focus on customer service and operational excellence.- Proactive approach with the ability to anticipate needs, demonstrate initiative, and build trust with executives and team members.- Strong analytical, critical thinking, and problem-solving abilities, with high attention to detail and accuracy-especially when reviewing complex or messy data.- High proficiency with Microsoft 365 (Outlook, Word, Excel, PowerPoint, SharePoint), MS Apps (Planner, Forms, Power Automate, Power BI), as well as Teams, Zoom, and Adobe tools.This role is eligible for hybrid work, with up to one day a week from home Commitment to Diversity, Equity, and Inclusion: At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in English (verbal and written) Bachelor degree required, Master degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and "how the internet works" Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? Do you now or will you in the future require immigration sponsorship to work at Cloudflare? Select Please review and acknowledge Cloudflare's Candidate Privacy Policy (). Are you fluent in Spanish and/or Portuguese? Select What would be your salary expectations for this position?
Mar 14, 2026
Full time
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in English (verbal and written) Bachelor degree required, Master degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and "how the internet works" Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? Do you now or will you in the future require immigration sponsorship to work at Cloudflare? Select Please review and acknowledge Cloudflare's Candidate Privacy Policy (). Are you fluent in Spanish and/or Portuguese? Select What would be your salary expectations for this position?
Cambridge University Press
Cambridge, Cambridgeshire
Job Title: Head of IELTS Risk & Compliance Salary: £67,300 - £90,100 Location: Cambridge, UK - Hybrid (2 days per week in the office) Contract: Permanent Hours: Full time 35 hours per week Lead global risk and compliance for the world's most trusted English test. We are Cambridge University Press & Assessment, part of the University of Cambridge. We are a world leading academic publisher and assessment organisation, and a proud co-owner of IELTS, the world's most trusted English language test. We are seeking a highly accomplished risk and compliance professional to help shape the future of IELTS. You will play a pivotal role in maintaining and enhancing the standards that protect the integrity of the test, ensuring that we continue to deliver a test that is valued, respected and trusted by millions of people worldwide every year. About the role As the Cambridge lead for IELTS operational risk and compliance, you will drive improvements to how risk and compliance are managed across our global operations. You will help embed best practice frameworks, build risk capability, and offer expert guidance to senior and executive teams. You will lead our end to end risk management framework, ensuring risks are identified, understood, and effectively mitigated across operational, regulatory, and reputational domains. As the organisation's most senior expert in Ofqual conditions and IELTS Standards, you will ensure the test is delivered consistently and compliantly worldwide. Working across a diverse international ecosystem of partners and centres, you will play a central role in ensuring safe, consistent, compliant delivery of IELTS to millions of test takers in more than 140 countries. Additional responsibilities and accountabilities include: Advising on emerging risks, regulatory changes, and strategic decisions impacting global operations. Producing high quality risk and compliance reporting for the IELTS partnership, Cambridge leadership, and regulatory bodies. Delivering training and capability building programmes that embed a consistent and mature risk culture across teams. Leading serious risk escalations, providing accurate, decision ready insights to senior stakeholders and regulatory bodies. Ensuring teams understand Ofqual conditions and IELTS Standards, and that compliance is maintained across all aspects of global test delivery. Leading IELTS responses to regulatory audits, investigations, and compliance notifications, ensuring the integrity of evidence and corrective actions. Strengthening compliance monitoring systems, knowledge repositories and governance platforms, ensuring they support global consistency and regulatory assurance. Overseeing the architecture and quality of knowledge base content and workflows, ensuring alignment with compliance and audit best practice. Leading, mentoring and developing a team of Senior Managers and Risk & Compliance Leads. This position is hybrid, requiring 40-60% of your time on site in Cambridge for collaboration and face to face connection. Flexible working requests will be considered from day one, including adjustments for candidates with disabilities or long term health conditions. About You You will bring strong experience in risk and regulatory compliance management in the assessment or adjacent (e.g. education) field and can demonstrate: Deep understanding of English language assessment, regulatory frameworks and global migration/recognition contexts, including a strong grasp of UK and international regulatory requirements (including Ofqual). Significant senior leadership experience in risk, compliance, governance, or regulatory roles within global or highly regulated environments. Extensive experience leading risk, compliance, incident, and change management in complex, multi partner ecosystems. Expert knowledge of operational risk frameworks, threat modelling, control design, root cause analysis, and audit methodologies. An understanding of test integrity, quality assurance, and continuous improvement practices. Proven ability to design and optimise systems, processes, and operating models for global scalability and resilience. High level analytical, communication, and judgement skills, with the ability to make decisions under pressure and within a complex environment. Strong interpersonal, negotiation, and stakeholder management capabilities across cultures and organisations, including the ability to influence and collaborate at senior and executive levels. If you meet the above minimum criteria, we encourage you to apply. Your application will be even stronger if you can also demonstrate: Familiarity with data analytics and platforms and tools to support risk identification, monitoring, and reporting. Understanding of partnership and stakeholder dynamics, particularly in multi agency or cross border collaborations, to ensure aligned practices. Knowledge of quality assurance and continuous improvement practices in operational contexts. Experience in high stakes test delivery or regulated education sectors. Familiarity with Zendesk or equivalent knowledgebase platforms. Excellent resource planning, prioritisation and decision making skills For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long term health condition. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world class, flexible rewards package, featuring family friendly and planet friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes Ready to pursue your potential? Apply now. We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 26th March 2026. We will review applications on an ongoing basis, and if you are shortlisted and progressed through the stages, you can expect: First stage virtual interview via MS Teams: to take place on 13th and 14th April. Second stage in person interview at our offices in Cambridge: Dates to be agreed in April. In addition to the interview, you will be provided with a task to complete which will be returned by email in advance of your interview If you require any reasonable adjustments during the recruitment process due to a disability or a long term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Mar 14, 2026
Full time
Job Title: Head of IELTS Risk & Compliance Salary: £67,300 - £90,100 Location: Cambridge, UK - Hybrid (2 days per week in the office) Contract: Permanent Hours: Full time 35 hours per week Lead global risk and compliance for the world's most trusted English test. We are Cambridge University Press & Assessment, part of the University of Cambridge. We are a world leading academic publisher and assessment organisation, and a proud co-owner of IELTS, the world's most trusted English language test. We are seeking a highly accomplished risk and compliance professional to help shape the future of IELTS. You will play a pivotal role in maintaining and enhancing the standards that protect the integrity of the test, ensuring that we continue to deliver a test that is valued, respected and trusted by millions of people worldwide every year. About the role As the Cambridge lead for IELTS operational risk and compliance, you will drive improvements to how risk and compliance are managed across our global operations. You will help embed best practice frameworks, build risk capability, and offer expert guidance to senior and executive teams. You will lead our end to end risk management framework, ensuring risks are identified, understood, and effectively mitigated across operational, regulatory, and reputational domains. As the organisation's most senior expert in Ofqual conditions and IELTS Standards, you will ensure the test is delivered consistently and compliantly worldwide. Working across a diverse international ecosystem of partners and centres, you will play a central role in ensuring safe, consistent, compliant delivery of IELTS to millions of test takers in more than 140 countries. Additional responsibilities and accountabilities include: Advising on emerging risks, regulatory changes, and strategic decisions impacting global operations. Producing high quality risk and compliance reporting for the IELTS partnership, Cambridge leadership, and regulatory bodies. Delivering training and capability building programmes that embed a consistent and mature risk culture across teams. Leading serious risk escalations, providing accurate, decision ready insights to senior stakeholders and regulatory bodies. Ensuring teams understand Ofqual conditions and IELTS Standards, and that compliance is maintained across all aspects of global test delivery. Leading IELTS responses to regulatory audits, investigations, and compliance notifications, ensuring the integrity of evidence and corrective actions. Strengthening compliance monitoring systems, knowledge repositories and governance platforms, ensuring they support global consistency and regulatory assurance. Overseeing the architecture and quality of knowledge base content and workflows, ensuring alignment with compliance and audit best practice. Leading, mentoring and developing a team of Senior Managers and Risk & Compliance Leads. This position is hybrid, requiring 40-60% of your time on site in Cambridge for collaboration and face to face connection. Flexible working requests will be considered from day one, including adjustments for candidates with disabilities or long term health conditions. About You You will bring strong experience in risk and regulatory compliance management in the assessment or adjacent (e.g. education) field and can demonstrate: Deep understanding of English language assessment, regulatory frameworks and global migration/recognition contexts, including a strong grasp of UK and international regulatory requirements (including Ofqual). Significant senior leadership experience in risk, compliance, governance, or regulatory roles within global or highly regulated environments. Extensive experience leading risk, compliance, incident, and change management in complex, multi partner ecosystems. Expert knowledge of operational risk frameworks, threat modelling, control design, root cause analysis, and audit methodologies. An understanding of test integrity, quality assurance, and continuous improvement practices. Proven ability to design and optimise systems, processes, and operating models for global scalability and resilience. High level analytical, communication, and judgement skills, with the ability to make decisions under pressure and within a complex environment. Strong interpersonal, negotiation, and stakeholder management capabilities across cultures and organisations, including the ability to influence and collaborate at senior and executive levels. If you meet the above minimum criteria, we encourage you to apply. Your application will be even stronger if you can also demonstrate: Familiarity with data analytics and platforms and tools to support risk identification, monitoring, and reporting. Understanding of partnership and stakeholder dynamics, particularly in multi agency or cross border collaborations, to ensure aligned practices. Knowledge of quality assurance and continuous improvement practices in operational contexts. Experience in high stakes test delivery or regulated education sectors. Familiarity with Zendesk or equivalent knowledgebase platforms. Excellent resource planning, prioritisation and decision making skills For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long term health condition. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world class, flexible rewards package, featuring family friendly and planet friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes Ready to pursue your potential? Apply now. We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 26th March 2026. We will review applications on an ongoing basis, and if you are shortlisted and progressed through the stages, you can expect: First stage virtual interview via MS Teams: to take place on 13th and 14th April. Second stage in person interview at our offices in Cambridge: Dates to be agreed in April. In addition to the interview, you will be provided with a task to complete which will be returned by email in advance of your interview If you require any reasonable adjustments during the recruitment process due to a disability or a long term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Education Recruitment Team Lead Location: Nottingham - onsite Type: Full-time Salary: £60-80K OTE If your salary expectations do not meet our banding, please do still apply - salary banding is based on transferable skills, tenure, industry experience, and interview performance What we're building and why Here's the challenge: UK schools spend over £2 billion a year on temporary staff. But £600m of that goes straight into the pockets of recruitment agencies, money that should be going back into classrooms and teachers' pay. So we're doing things differently. Zen Educate is an online platform that gives schools instant access to fully vetted teachers and support staff. Since launching in 2017, we've already saved schools over £30 million, that's gone straight back to where it matters most. We've just closed a $37m Series B (the biggest EdTech round in Europe last year!), and we're scaling fast in the UK and the US . It's an exciting time to join, have a huge impact, and grow alongside us. Looking to make a difference? You'll be joining Zen in a key leadership position. This is an exceptional opportunity for someone looking to apply themselves and make a difference with great responsibility and autonomy to shape the product for years to come. We're still young and you'll play a pivotal role in the growth of the company and team. Responsibilities Responsible for the commercial success of Zen in supporting schools in Nottingham. Own commercial output, set targets and execute strategies, build relationships with school leaders and upskill wider teams. Collaborate with team leaders across the business, design and execute effective campaigns. Provide line management to Account Managers. Increase efficiency of days booked and build strategic relationships with stakeholders. Build senior strategic relationships with senior stakeholders within your region - Executive School leaders, Trust CEOs etc. Success KPIs YoY revenue growth of schools in Nottingham. YoY Active school growth of schools in Nottingham. YoY School retention - Growth of schools in new markets. Effective marketing and new business campaigns with how we attract schools & staff. Resourcing efficiency and prioritisation; candidates vetted and placed. Platform adoption % of Zen Educate features. Requirements Prior management experience of at least one year, with direct line management of more than two people. Have a good understanding of the pain points of schools and demonstrate a passion and desire to work for a company that is solving these challenges. Have either commercial leadership or school leadership experience, preferably both, with demonstrated success in either field. A history of rapid career growth and be excited about further growth opportunities. A solution oriented mindset, be a team player and have an understanding of the importance of collaboration. What's in it for you? Meaningful work - this isn't just another SaaS tool; you're literally helping schools save money and pay teachers more. Competitive salary + ownership in the company. 25 days holiday + all the usual UK public holidays. 1 1 coaching to keep you growing personally and professionally. Life & Health Insurance, Cycle to Work Scheme, Electric Car Scheme. How we hire Quick chat with our recruiter - to get to know you and cover the basics. Role focused conversation - we'll talk about how you approach account management, building relationships, and hitting targets. Practical Task and role play - to see how you'd think on your feet with a realistic school conversation. Culture chat with the team - making sure it's a good fit both ways. We're direct and transparent. If it's a yes, great! If it's a no, we'll let you know quickly. Diversity and Inclusion At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. We welcome applicants with diverse backgrounds and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people's voices are heard and all our team can look forward to coming to work. We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we've had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.
Mar 14, 2026
Full time
Education Recruitment Team Lead Location: Nottingham - onsite Type: Full-time Salary: £60-80K OTE If your salary expectations do not meet our banding, please do still apply - salary banding is based on transferable skills, tenure, industry experience, and interview performance What we're building and why Here's the challenge: UK schools spend over £2 billion a year on temporary staff. But £600m of that goes straight into the pockets of recruitment agencies, money that should be going back into classrooms and teachers' pay. So we're doing things differently. Zen Educate is an online platform that gives schools instant access to fully vetted teachers and support staff. Since launching in 2017, we've already saved schools over £30 million, that's gone straight back to where it matters most. We've just closed a $37m Series B (the biggest EdTech round in Europe last year!), and we're scaling fast in the UK and the US . It's an exciting time to join, have a huge impact, and grow alongside us. Looking to make a difference? You'll be joining Zen in a key leadership position. This is an exceptional opportunity for someone looking to apply themselves and make a difference with great responsibility and autonomy to shape the product for years to come. We're still young and you'll play a pivotal role in the growth of the company and team. Responsibilities Responsible for the commercial success of Zen in supporting schools in Nottingham. Own commercial output, set targets and execute strategies, build relationships with school leaders and upskill wider teams. Collaborate with team leaders across the business, design and execute effective campaigns. Provide line management to Account Managers. Increase efficiency of days booked and build strategic relationships with stakeholders. Build senior strategic relationships with senior stakeholders within your region - Executive School leaders, Trust CEOs etc. Success KPIs YoY revenue growth of schools in Nottingham. YoY Active school growth of schools in Nottingham. YoY School retention - Growth of schools in new markets. Effective marketing and new business campaigns with how we attract schools & staff. Resourcing efficiency and prioritisation; candidates vetted and placed. Platform adoption % of Zen Educate features. Requirements Prior management experience of at least one year, with direct line management of more than two people. Have a good understanding of the pain points of schools and demonstrate a passion and desire to work for a company that is solving these challenges. Have either commercial leadership or school leadership experience, preferably both, with demonstrated success in either field. A history of rapid career growth and be excited about further growth opportunities. A solution oriented mindset, be a team player and have an understanding of the importance of collaboration. What's in it for you? Meaningful work - this isn't just another SaaS tool; you're literally helping schools save money and pay teachers more. Competitive salary + ownership in the company. 25 days holiday + all the usual UK public holidays. 1 1 coaching to keep you growing personally and professionally. Life & Health Insurance, Cycle to Work Scheme, Electric Car Scheme. How we hire Quick chat with our recruiter - to get to know you and cover the basics. Role focused conversation - we'll talk about how you approach account management, building relationships, and hitting targets. Practical Task and role play - to see how you'd think on your feet with a realistic school conversation. Culture chat with the team - making sure it's a good fit both ways. We're direct and transparent. If it's a yes, great! If it's a no, we'll let you know quickly. Diversity and Inclusion At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. We welcome applicants with diverse backgrounds and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people's voices are heard and all our team can look forward to coming to work. We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we've had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
Mar 14, 2026
Full time
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
This Electrical Estimator will report to the Estimating Manager and will work within Capital Programme based in our Bury St Edmunds/Stevenage office. You will be a permanent employee. You will attract a salary of £65,241 plus car and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote Close Date: 22/03/2026 We also provide the following additional benefits Reservist Leave - Additional 18 days full pay and 22 unpaid Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit Scheme, Season Ticket Loan Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes Occupational Health support Switched On - scheme providing discount on hundreds of retailers' products Discounted gym membership Employee Assistance Programme JOB PURPOSE: Produce high-level outline cost plan based on estimated CU allowance of Governance Gate paper review Identify and report any missing scope costs from the Gate requirements or design take offs, ensuring they are accurately captured in Appendix B. Produce detailed pricing of HV & LV Installations from client specifications, conceptual designs, and technical work scopes Produce an abridged Appendix B supported by Senior Estimator for inclusion by the Infrastructure Planner into the Gate paper, Produce an independent full CU build Appendix B "detailed Cost plan" and "Should cost" for multi discipline electrical and civil works, including labour, plant, equipment, materials and sub-contract requirements Manage the Appendix B, ensuring revisions are annotated, updated and notify all stakeholders DIMENSIONS: EPN Region annual estimated turnover - £200m Functional Reports - None PRINCIPAL ACCOUNTABILITIES: Responsible for estimation of EPN APP and/or Major Connections projects, Understand and work withing the CPP estimating guidelines and procedures Liaison with Alliance Delivery Members, Framework Suppliers, the project delivery team, Alliance estimating team and all other stakeholders Ownership and production of the projects Appendix B Cost plans and Should cost. Pricing and estimating subject matter expert providing advice on techniques, durations and strategies for Appendix B CU builds. Work with the Capital programme operations team CPOT to produce their indirect "Should cost estimate" Work within the existing estimating team to introduce a best in class way of working on pricing and estimating activities across UK Power Networks Capital Programme. Evaluate pricing options or alternatives with the Project Manager and wider project delivery team Ensure compliance with all legislation and industry standards. Main contributor to the analysis of technical work scope, working with technical subject matter experts and using industry knowledge to formulate best value for commercial estimates. Work with the Risk Manager to ensure Appendix B includes accurate estimates of risk and assumptions. Responsible for the checking of accuracy and completeness of Alliance Delivery Member and Framework Provider returns. Review project programmes and provide recommendations to the project team that informs the Appendix B pricing Identification and elimination of hazards following the methodology of CDM for all projects (CDM notifiable or not). Talk at senior management level to demonstrate the robustness of proposed estimated value Knowledge of local market values to ensure accuracy and value for money in estimates that are received. Assist in cost control of materials and OEM pricing. Indirect cost forecasts (outturn costs/ construction costs). Core work is estimating the prospective costs and mandates for projects. Population of a new estimating database. NATURE AND SCOPE: The Estimator is part of the EPN Commercial team, and the wider Capital Programme estimating team responsible for the commercial pricing and estimating throughout the business. Capital Programme is made up of three regions (SPN, LPN and EPN) each split between Major Connection and APP portfolios. The Estimator will be based in the Stevenage office but may visit sites and other UKPN offices. Attendance would be expected at weekly estimating meetings, project development hub meetings and project kick off meetings to ensure coordination of estimating activities with other members of the estimating team and Delivery Members. SKILLS Numerical skills. Understanding of programmes (P6 and Microsoft Project). An awareness of data confidentiality (working in the regulated part of the business). Work with external engineering organisations and customers/partners representing the company to best effect. Must have team working ethic and customer focus. Understand construction drawings and design specifications. Understanding of the planning and sequencing of the construction of projects. Understanding of the process of procuring Subcontractors or suppliers. Compile information for submission to clients. QUALIFICATIONS: Will hold a formal qualification related to Civil, Mechanical or Electrical Engineering or equivalent. HND or Bachelor's degree in an industry-related field, such as Construction Management, Engineering or equivalent. Must be willing to attend safety courses and hold safety certificates. EXPERIENCE: Experience estimating multi discipline Civil, Mechanical, Structural and HV & LV electrical projects. Experience estimating large and complex work packages. Experience in electrical power installations and techniques. A sound understanding of Construction Design Management (CDM). Have knowledge of HV & LV installations and switchgear (not essential). Willing to work hours to suit deadlines. Willingness to travel on occasions. Review and understand Primavera P6 programmes and Microsoft Project. SOFTWARE: COSTOS CANDY Microsoft Excel, PowerPoint, Word, Project Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you have any queries in connection to this vacancy or your application, please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.
Mar 14, 2026
Full time
This Electrical Estimator will report to the Estimating Manager and will work within Capital Programme based in our Bury St Edmunds/Stevenage office. You will be a permanent employee. You will attract a salary of £65,241 plus car and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote Close Date: 22/03/2026 We also provide the following additional benefits Reservist Leave - Additional 18 days full pay and 22 unpaid Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit Scheme, Season Ticket Loan Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes Occupational Health support Switched On - scheme providing discount on hundreds of retailers' products Discounted gym membership Employee Assistance Programme JOB PURPOSE: Produce high-level outline cost plan based on estimated CU allowance of Governance Gate paper review Identify and report any missing scope costs from the Gate requirements or design take offs, ensuring they are accurately captured in Appendix B. Produce detailed pricing of HV & LV Installations from client specifications, conceptual designs, and technical work scopes Produce an abridged Appendix B supported by Senior Estimator for inclusion by the Infrastructure Planner into the Gate paper, Produce an independent full CU build Appendix B "detailed Cost plan" and "Should cost" for multi discipline electrical and civil works, including labour, plant, equipment, materials and sub-contract requirements Manage the Appendix B, ensuring revisions are annotated, updated and notify all stakeholders DIMENSIONS: EPN Region annual estimated turnover - £200m Functional Reports - None PRINCIPAL ACCOUNTABILITIES: Responsible for estimation of EPN APP and/or Major Connections projects, Understand and work withing the CPP estimating guidelines and procedures Liaison with Alliance Delivery Members, Framework Suppliers, the project delivery team, Alliance estimating team and all other stakeholders Ownership and production of the projects Appendix B Cost plans and Should cost. Pricing and estimating subject matter expert providing advice on techniques, durations and strategies for Appendix B CU builds. Work with the Capital programme operations team CPOT to produce their indirect "Should cost estimate" Work within the existing estimating team to introduce a best in class way of working on pricing and estimating activities across UK Power Networks Capital Programme. Evaluate pricing options or alternatives with the Project Manager and wider project delivery team Ensure compliance with all legislation and industry standards. Main contributor to the analysis of technical work scope, working with technical subject matter experts and using industry knowledge to formulate best value for commercial estimates. Work with the Risk Manager to ensure Appendix B includes accurate estimates of risk and assumptions. Responsible for the checking of accuracy and completeness of Alliance Delivery Member and Framework Provider returns. Review project programmes and provide recommendations to the project team that informs the Appendix B pricing Identification and elimination of hazards following the methodology of CDM for all projects (CDM notifiable or not). Talk at senior management level to demonstrate the robustness of proposed estimated value Knowledge of local market values to ensure accuracy and value for money in estimates that are received. Assist in cost control of materials and OEM pricing. Indirect cost forecasts (outturn costs/ construction costs). Core work is estimating the prospective costs and mandates for projects. Population of a new estimating database. NATURE AND SCOPE: The Estimator is part of the EPN Commercial team, and the wider Capital Programme estimating team responsible for the commercial pricing and estimating throughout the business. Capital Programme is made up of three regions (SPN, LPN and EPN) each split between Major Connection and APP portfolios. The Estimator will be based in the Stevenage office but may visit sites and other UKPN offices. Attendance would be expected at weekly estimating meetings, project development hub meetings and project kick off meetings to ensure coordination of estimating activities with other members of the estimating team and Delivery Members. SKILLS Numerical skills. Understanding of programmes (P6 and Microsoft Project). An awareness of data confidentiality (working in the regulated part of the business). Work with external engineering organisations and customers/partners representing the company to best effect. Must have team working ethic and customer focus. Understand construction drawings and design specifications. Understanding of the planning and sequencing of the construction of projects. Understanding of the process of procuring Subcontractors or suppliers. Compile information for submission to clients. QUALIFICATIONS: Will hold a formal qualification related to Civil, Mechanical or Electrical Engineering or equivalent. HND or Bachelor's degree in an industry-related field, such as Construction Management, Engineering or equivalent. Must be willing to attend safety courses and hold safety certificates. EXPERIENCE: Experience estimating multi discipline Civil, Mechanical, Structural and HV & LV electrical projects. Experience estimating large and complex work packages. Experience in electrical power installations and techniques. A sound understanding of Construction Design Management (CDM). Have knowledge of HV & LV installations and switchgear (not essential). Willing to work hours to suit deadlines. Willingness to travel on occasions. Review and understand Primavera P6 programmes and Microsoft Project. SOFTWARE: COSTOS CANDY Microsoft Excel, PowerPoint, Word, Project Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you have any queries in connection to this vacancy or your application, please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.
Overview Cactus Life Sciences is a non-traditional, fully integrated medical communication agency specializing in technology-enabled innovation and stakeholder personalization, where we uniquely combine science, technology, and strategic communications. Following strong recent growth, we are strengthening our HR team to support continued development and expansion. We are looking for an experienced HR Operations Manager to lead the delivery of efficient, compliant and scalable HR operations across our global workforce. This role partners closely with HR Business Partners and global stakeholders to deliver consistent, high quality HR operational support across the full employee lifecycle across the US, UK and Switzerland. The role will focus on strengthening operational processes, improving employee experience, maintaining data integrity, and supporting the growth of the organization. Location: Cactus Life Sciences is a remote first organization, and we embrace an "accelerate from anywhere" culture. You may be required to travel based on business requirements or for company/team events. Reporting Structure: This role reports directly to the AVP, HR Operations & Administration for day to day operational leadership, with overall strategic alignment and accountability to the VP, HR. Responsibilities Manage and deliver end to end HR operations across the employee lifecycle including onboarding, contractual changes, mobility, and offboarding across multiple countries Partner closely with HRBPs to operationalise people initiatives, organisational changes and workforce strategies across global teams Ensure HR processes remain compliant with applicable employment legislation, regulatory requirements, and data privacy standards across the US, UK and Switzerland Maintain accurate employee data and HR documentation, ensuring strong governance, audit readiness and confidentiality Own HR systems from an HR Operations perspective, including supporting HRIS implementation, driving process alignment, ensuring data integrity, creating efficient workflows and automation, and optimising system use across the employee lifecycle Lead continuous improvement initiatives to streamline processes, enhance efficiency and support scalable growth in a global, remote first environment Act as a key escalation point for complex HR operational queries, providing practical solutions and ensuring a consistent employee experience Collaborate cross functionally with Talent Acquisition, Payroll, Finance, Legal and IT to support seamless service delivery Support organisational change initiatives, business expansions, or new country set ups from an HR operations perspective Analyse HR operational metrics and trends, producing insights and recommendations to improve processes and workforce outcomes Maintain and evolve HR policies, operational playbooks and process documentation to ensure consistency across regions Qualifications and Prerequisites Significant experience in HR Operations or People Operations roles within global, multi country organisations; experience in healthcare, medical communications, life sciences or professional services environments is highly desirable Strong working knowledge of UK employment law, with exposure to US and/or European employment practices preferred Demonstrated experience managing employee lifecycle processes, HR administration and global HR service delivery Experience supporting or leading HRIS implementation and ongoing HR systems management from an HR Operations and process improvement perspective Strong process improvement mindset with experience identifying operational efficiencies and driving change High attention to detail and strong data management skills with a focus on accuracy and governance Comfortable working in a fully remote, fast paced and evolving business environment Excellent written and verbal communication skills with a strong customer focused approach Benefits of this Role Comprehensive health coverage for you including dental and vision care Financial security through life assurance and income protection Retirement savings plan with employer contributions and flexible options Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process involves an initial screening by a recruiter and one or two interview rounds with the hiring manager and peers. Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere As a remote first organization, these are essential attributes we look for in all our candidates. Taking ownership of your work with minimal supervision, showing strong ability to organise, prioritise and deliver results independently. Documenting work that brings everyone on the same page. Maturity to choose between synchronous and asynchronous collaboration. Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status. About CACTUS At Cactus Life Sciences (), we believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific exchange-leveraging AI, automation, and innovation while keeping patients at the heart of everything we do. Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future ready technologies, we partner with medical affairs teams to catalyze their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.
Mar 14, 2026
Full time
Overview Cactus Life Sciences is a non-traditional, fully integrated medical communication agency specializing in technology-enabled innovation and stakeholder personalization, where we uniquely combine science, technology, and strategic communications. Following strong recent growth, we are strengthening our HR team to support continued development and expansion. We are looking for an experienced HR Operations Manager to lead the delivery of efficient, compliant and scalable HR operations across our global workforce. This role partners closely with HR Business Partners and global stakeholders to deliver consistent, high quality HR operational support across the full employee lifecycle across the US, UK and Switzerland. The role will focus on strengthening operational processes, improving employee experience, maintaining data integrity, and supporting the growth of the organization. Location: Cactus Life Sciences is a remote first organization, and we embrace an "accelerate from anywhere" culture. You may be required to travel based on business requirements or for company/team events. Reporting Structure: This role reports directly to the AVP, HR Operations & Administration for day to day operational leadership, with overall strategic alignment and accountability to the VP, HR. Responsibilities Manage and deliver end to end HR operations across the employee lifecycle including onboarding, contractual changes, mobility, and offboarding across multiple countries Partner closely with HRBPs to operationalise people initiatives, organisational changes and workforce strategies across global teams Ensure HR processes remain compliant with applicable employment legislation, regulatory requirements, and data privacy standards across the US, UK and Switzerland Maintain accurate employee data and HR documentation, ensuring strong governance, audit readiness and confidentiality Own HR systems from an HR Operations perspective, including supporting HRIS implementation, driving process alignment, ensuring data integrity, creating efficient workflows and automation, and optimising system use across the employee lifecycle Lead continuous improvement initiatives to streamline processes, enhance efficiency and support scalable growth in a global, remote first environment Act as a key escalation point for complex HR operational queries, providing practical solutions and ensuring a consistent employee experience Collaborate cross functionally with Talent Acquisition, Payroll, Finance, Legal and IT to support seamless service delivery Support organisational change initiatives, business expansions, or new country set ups from an HR operations perspective Analyse HR operational metrics and trends, producing insights and recommendations to improve processes and workforce outcomes Maintain and evolve HR policies, operational playbooks and process documentation to ensure consistency across regions Qualifications and Prerequisites Significant experience in HR Operations or People Operations roles within global, multi country organisations; experience in healthcare, medical communications, life sciences or professional services environments is highly desirable Strong working knowledge of UK employment law, with exposure to US and/or European employment practices preferred Demonstrated experience managing employee lifecycle processes, HR administration and global HR service delivery Experience supporting or leading HRIS implementation and ongoing HR systems management from an HR Operations and process improvement perspective Strong process improvement mindset with experience identifying operational efficiencies and driving change High attention to detail and strong data management skills with a focus on accuracy and governance Comfortable working in a fully remote, fast paced and evolving business environment Excellent written and verbal communication skills with a strong customer focused approach Benefits of this Role Comprehensive health coverage for you including dental and vision care Financial security through life assurance and income protection Retirement savings plan with employer contributions and flexible options Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process involves an initial screening by a recruiter and one or two interview rounds with the hiring manager and peers. Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere As a remote first organization, these are essential attributes we look for in all our candidates. Taking ownership of your work with minimal supervision, showing strong ability to organise, prioritise and deliver results independently. Documenting work that brings everyone on the same page. Maturity to choose between synchronous and asynchronous collaboration. Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status. About CACTUS At Cactus Life Sciences (), we believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific exchange-leveraging AI, automation, and innovation while keeping patients at the heart of everything we do. Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future ready technologies, we partner with medical affairs teams to catalyze their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.
Posting Type: Hybrid Job Overview The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. As an EMEA Customer Success Manager you will develop trusted advisor relationships to drive success with our customers across Europe, Middle East and Africa. You will consult with customers to align on ROI opportunities and utilisation blockers. You will coordinate with teams across the business to achieve these goals and create cross organisational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, increasing efficiency with new workflows, orchestrating meaningful multi threaded engagement between the customer and Relativity. Job Description and Requirements Your Role in Action Drive Customer Success Develop trusted advisor relationships with our EMEA accounts to understand their goals and align them with the value proposition of our Relativity suite of products. Consult with each account on return on investment (ROI) opportunities and utilisation blockers, and collaboratively build success plans to ensure their desired outcomes are achieved. Coordinate with cross functional teams to execute the Success Plans, monitor progress, and address any challenges. Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI. Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their Relativity One subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved. Identify and record "Verified Outcomes" (wins) when ROI is confirmed by the account. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. Regularly analyse customer usage and account health to mitigate renewal risks, reduce product churn, and identify upsell opportunities. Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi threaded engagements. Your Skills 4+ years of customer facing support in the Legal Data Intelligence industry. Expertise managing accounts in a customer facing role. Experience in the software technology sector. Ability to address tactical issues while maintaining a long term strategic vision. Excellent business writing and presentation skills. Strong team player with the ability to thrive in a collaborative environment. Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions. Benefit Highlights Comprehensive health, dental, and vision plans Parental leave for primary and secondary caregivers Two, week long company breaks per year Additional time off Long term incentive program Training investment program Flexible work arrangements Winter break (office closed from Christmas through New Year's Day) 401k matching Paid parental leave All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Suggested Skills Account Management, Active Listening, Communication, Customer Relationships, Customer Success, Empathy, Relationship Management, Retention Strategies, Sales, Training Delivery What Relativity Has to Offer Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Mar 14, 2026
Full time
Posting Type: Hybrid Job Overview The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. As an EMEA Customer Success Manager you will develop trusted advisor relationships to drive success with our customers across Europe, Middle East and Africa. You will consult with customers to align on ROI opportunities and utilisation blockers. You will coordinate with teams across the business to achieve these goals and create cross organisational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, increasing efficiency with new workflows, orchestrating meaningful multi threaded engagement between the customer and Relativity. Job Description and Requirements Your Role in Action Drive Customer Success Develop trusted advisor relationships with our EMEA accounts to understand their goals and align them with the value proposition of our Relativity suite of products. Consult with each account on return on investment (ROI) opportunities and utilisation blockers, and collaboratively build success plans to ensure their desired outcomes are achieved. Coordinate with cross functional teams to execute the Success Plans, monitor progress, and address any challenges. Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI. Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their Relativity One subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved. Identify and record "Verified Outcomes" (wins) when ROI is confirmed by the account. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. Regularly analyse customer usage and account health to mitigate renewal risks, reduce product churn, and identify upsell opportunities. Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi threaded engagements. Your Skills 4+ years of customer facing support in the Legal Data Intelligence industry. Expertise managing accounts in a customer facing role. Experience in the software technology sector. Ability to address tactical issues while maintaining a long term strategic vision. Excellent business writing and presentation skills. Strong team player with the ability to thrive in a collaborative environment. Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions. Benefit Highlights Comprehensive health, dental, and vision plans Parental leave for primary and secondary caregivers Two, week long company breaks per year Additional time off Long term incentive program Training investment program Flexible work arrangements Winter break (office closed from Christmas through New Year's Day) 401k matching Paid parental leave All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Suggested Skills Account Management, Active Listening, Communication, Customer Relationships, Customer Success, Empathy, Relationship Management, Retention Strategies, Sales, Training Delivery What Relativity Has to Offer Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Connect to your Industry Cyber Risk & Security. Everybody's talking about it. Every major corporation is concerned by it. The Government is investing £1.9 billion in tackling it. We're shaping strategies and transforming technology to minimise it and we need you to join us. You'll build strong relationships within a Cyber practice with over 200 extremely talented individuals. Our team brings together people who graduated in everything from Philosophy to Law, Maths and Computer Science. Join them and you will operate at the cutting edge, enjoying the kind of professional development that will set your potential free. At Deloitte, the Cyber Identity team help our clients assess, design, and implement Identity solutions to support digital change and reduce the risk of high impact cyber-attacks. Quite simply, the Identity team help ensure our client's business can expand and adapt to the changing digital and regulatory needs in a secure and complaint manner. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will have a passion and curiosity, for cyber and technology, comfortable with operating in a fastpaced environment where you will define and lead the implementation of various identity solutions that enable our clients explore new business opportunities, while reducing the risk of these changes. As an IAM technical specialist/lead, you will be responsible for: Engagement Delivery: Leading large and complex IAM engagements, you will be well versed in the Identity lifecycle and concepts as well as alignment of requirements to security frameworks like NIST. Supporting clients to define and develop their identity projects and programmes, from current state review through to CIAM strategies, roadmap development, and execution of activities to mobilise projects and programmes. Project and programme delivery, covering solution requirements definition, solution architecture, high and low-level design development, solution build / configuration / deployment / integration, supported by testing and hand-over to business as usual operational teams. Form part of digital transformation and enterprise recovery engagements delivering IAM solutions and remediation activity. Deliver broader cyber engagements where needed (across related disciplines like architecture, data security and application security) Market Development: Distilling complex technical matters into simple narratives to drive and lead conversations with senior client stakeholders. Ongoing client engagement / relationship management - building and maintaining client relationships in support of account targeting. Opportunity pursuit - engaging with clients to capture problem statements / solution requirements, developing client propositions / solutions, defining detailed delivery timelines, resource requirements and cost estimates, and supporting client pitch activity. Working with FS sector leadership to shape and refine both existing and new IAM market propositions / offerings. Connect to your skills and professional experience Whilst a bachelor's degree (or equivalent) in Computer Science or Engineering is desirable, we are more interested in your real-world professional experience and your ability to turn this into impactful client outcomes. Technical Skills: The skills we want you to ultimately have will cover: Broad enterprise identity experience across Enterprise and Customer Authentication, with demonstrable ability to build identity strategies which integrate into client enterprise architectures and beyond. Experience working in a digital transformation environment supporting the definition of Identity architecture leveraging cloud native and/or other IAM solutions. Advanced, practical experience of a variety of CIAM solutions such as ForgeRock, Ping, Microsoft Azure B2C, Okta, and Auth0 or equivalent. Advanced, practical experience of cloud hosting services including, Amazon Web Services, Microsoft Azure, Google Cloud Platform. Hands-on experience of Microsoft Active Directory/Azure AD Domain Services, Federation Services, Certificate Services, DNS and DHCP or equivalent. Hands-on experience of implementation of OAuth, OIDC and JWTs. Understanding of decentralised identity, verifiable credentials, microservices and Trust over IP architecture stack. Detail oriented and strong problem-solving skills. Excellent oral and written communication skills including concisely communicating status and creating customer reports and presentations. Consulting Skills: Project management - Experience with waterfall and agile type methodologies, often working within client specified frameworks. Delivery team management: Managing teams across a mix of locations, cultures, and experience levels. Client stakeholder management - Strong communication and relationship skills to manage a variety of client stakeholders from CISO to Developer. In addition to the above the following are desirable: Consulting or equivalent background. Understanding of malware and the modern threat landscape. Relevant certifications (e.g. CISSP, certifications from Microsoft, ISC2, ISACA, SANS, GIAC, ECCouncil etc. or equivalent). Exposure to/Understanding of DevOps tools and repositories (e.g. Git, Azure Dev Ops, Kubernetes, Docker, Jenkins, Ansible etc.). Role based access control (RBAC) design. Practical experience with Linux operating systems. Experience with Modern Authentication concepts e.g. Self-Service Identity, Bring your own Identity, SCIM, SAML, WS-Federation, OAuth, Open ID Connect or equivalent. Ability to hold Security Clearance. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Cyber The modern world is more complex than ever before, and we are navigating an ever-changing landscape. We help clients to operate with resilience and grow with confidence to secure success and minimise risk. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Join Deloitte and you'll be guiding major clients to their best technology and process decisions. You'll work at the cutting edge, with some of the finest minds in this field, and be able to take your career in any direction." - Deloitte employee "At Deloitte, is collaboration that sets us apart. Our scale and structure mean you can draw on all kinds of expertise from across our entire global business and behave as a true business partner for your clients." - Deloitte employee Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills . click apply for full job details
Mar 14, 2026
Full time
Connect to your Industry Cyber Risk & Security. Everybody's talking about it. Every major corporation is concerned by it. The Government is investing £1.9 billion in tackling it. We're shaping strategies and transforming technology to minimise it and we need you to join us. You'll build strong relationships within a Cyber practice with over 200 extremely talented individuals. Our team brings together people who graduated in everything from Philosophy to Law, Maths and Computer Science. Join them and you will operate at the cutting edge, enjoying the kind of professional development that will set your potential free. At Deloitte, the Cyber Identity team help our clients assess, design, and implement Identity solutions to support digital change and reduce the risk of high impact cyber-attacks. Quite simply, the Identity team help ensure our client's business can expand and adapt to the changing digital and regulatory needs in a secure and complaint manner. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will have a passion and curiosity, for cyber and technology, comfortable with operating in a fastpaced environment where you will define and lead the implementation of various identity solutions that enable our clients explore new business opportunities, while reducing the risk of these changes. As an IAM technical specialist/lead, you will be responsible for: Engagement Delivery: Leading large and complex IAM engagements, you will be well versed in the Identity lifecycle and concepts as well as alignment of requirements to security frameworks like NIST. Supporting clients to define and develop their identity projects and programmes, from current state review through to CIAM strategies, roadmap development, and execution of activities to mobilise projects and programmes. Project and programme delivery, covering solution requirements definition, solution architecture, high and low-level design development, solution build / configuration / deployment / integration, supported by testing and hand-over to business as usual operational teams. Form part of digital transformation and enterprise recovery engagements delivering IAM solutions and remediation activity. Deliver broader cyber engagements where needed (across related disciplines like architecture, data security and application security) Market Development: Distilling complex technical matters into simple narratives to drive and lead conversations with senior client stakeholders. Ongoing client engagement / relationship management - building and maintaining client relationships in support of account targeting. Opportunity pursuit - engaging with clients to capture problem statements / solution requirements, developing client propositions / solutions, defining detailed delivery timelines, resource requirements and cost estimates, and supporting client pitch activity. Working with FS sector leadership to shape and refine both existing and new IAM market propositions / offerings. Connect to your skills and professional experience Whilst a bachelor's degree (or equivalent) in Computer Science or Engineering is desirable, we are more interested in your real-world professional experience and your ability to turn this into impactful client outcomes. Technical Skills: The skills we want you to ultimately have will cover: Broad enterprise identity experience across Enterprise and Customer Authentication, with demonstrable ability to build identity strategies which integrate into client enterprise architectures and beyond. Experience working in a digital transformation environment supporting the definition of Identity architecture leveraging cloud native and/or other IAM solutions. Advanced, practical experience of a variety of CIAM solutions such as ForgeRock, Ping, Microsoft Azure B2C, Okta, and Auth0 or equivalent. Advanced, practical experience of cloud hosting services including, Amazon Web Services, Microsoft Azure, Google Cloud Platform. Hands-on experience of Microsoft Active Directory/Azure AD Domain Services, Federation Services, Certificate Services, DNS and DHCP or equivalent. Hands-on experience of implementation of OAuth, OIDC and JWTs. Understanding of decentralised identity, verifiable credentials, microservices and Trust over IP architecture stack. Detail oriented and strong problem-solving skills. Excellent oral and written communication skills including concisely communicating status and creating customer reports and presentations. Consulting Skills: Project management - Experience with waterfall and agile type methodologies, often working within client specified frameworks. Delivery team management: Managing teams across a mix of locations, cultures, and experience levels. Client stakeholder management - Strong communication and relationship skills to manage a variety of client stakeholders from CISO to Developer. In addition to the above the following are desirable: Consulting or equivalent background. Understanding of malware and the modern threat landscape. Relevant certifications (e.g. CISSP, certifications from Microsoft, ISC2, ISACA, SANS, GIAC, ECCouncil etc. or equivalent). Exposure to/Understanding of DevOps tools and repositories (e.g. Git, Azure Dev Ops, Kubernetes, Docker, Jenkins, Ansible etc.). Role based access control (RBAC) design. Practical experience with Linux operating systems. Experience with Modern Authentication concepts e.g. Self-Service Identity, Bring your own Identity, SCIM, SAML, WS-Federation, OAuth, Open ID Connect or equivalent. Ability to hold Security Clearance. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Cyber The modern world is more complex than ever before, and we are navigating an ever-changing landscape. We help clients to operate with resilience and grow with confidence to secure success and minimise risk. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Join Deloitte and you'll be guiding major clients to their best technology and process decisions. You'll work at the cutting edge, with some of the finest minds in this field, and be able to take your career in any direction." - Deloitte employee "At Deloitte, is collaboration that sets us apart. Our scale and structure mean you can draw on all kinds of expertise from across our entire global business and behave as a true business partner for your clients." - Deloitte employee Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills . click apply for full job details
.Customer Success Manager page is loaded Customer Success Managerlocations: United Kingdom: France: London: Amsterdam: Netherlandstime type: Full timeposted on: Posted Todayjob requisition id: R107028 About the business Elsevier is a global information and analytics company that supports researchers, clinicians, and institutions in advancing science and improving health outcomes. Our products and technology help communities expand knowledge and contribute to societal progress. About the role The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier's products. You will drive adoption, engagement, retention, and measurable outcomes across a defined customer portfolio. As a trusted partner, you will work closely with Account Managers and cross functional teams to support customer goals and long term success. Key Responsibilities Serve as the primary post sale contact, providing strategic guidance and support. Lead onboarding to help customers achieve early value and confidence with our solutions. Create clear success plans outlining goals, milestones, and expected outcomes. Monitor customer health and proactively address risks to support retention. Deliver regular business reviews focused on customer priorities and value. Collect and advocate for customer feedback to inform product and service improvements. Partner with Account Managers to ensure smooth handovers and aligned account strategy. Work with Product, Marketing, and other teams to deliver a unified customer experience. Identify growth opportunities based on customer needs and usage trends. Share insights, risks, and recommendations with the Regional Manager, Customer Success. Contribute to advocacy efforts such as case studies and user engagement activities. Maintain accurate customer information and activity data in CRM systems (e.g., Salesforce). Track and report portfolio metrics, including adoption trends and renewal signals. Follow customer success playbooks and support continuous improvement of team processes. Identify opportunities to streamline workflows and enhance the customer experience. Skills & Experience Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments. Knowledge of subscription lifecycles, onboarding practices, and retention strategies. Strong communication skills, with the ability to engage a wide range of stakeholders. Comfortable working with data and turning insights into clear recommendations. Organised, proactive, and able to manage multiple customers in a dynamic environment. Familiarity with Elsevier solutions or experience in research, academic, or healthcare sectors. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Mar 14, 2026
Full time
.Customer Success Manager page is loaded Customer Success Managerlocations: United Kingdom: France: London: Amsterdam: Netherlandstime type: Full timeposted on: Posted Todayjob requisition id: R107028 About the business Elsevier is a global information and analytics company that supports researchers, clinicians, and institutions in advancing science and improving health outcomes. Our products and technology help communities expand knowledge and contribute to societal progress. About the role The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier's products. You will drive adoption, engagement, retention, and measurable outcomes across a defined customer portfolio. As a trusted partner, you will work closely with Account Managers and cross functional teams to support customer goals and long term success. Key Responsibilities Serve as the primary post sale contact, providing strategic guidance and support. Lead onboarding to help customers achieve early value and confidence with our solutions. Create clear success plans outlining goals, milestones, and expected outcomes. Monitor customer health and proactively address risks to support retention. Deliver regular business reviews focused on customer priorities and value. Collect and advocate for customer feedback to inform product and service improvements. Partner with Account Managers to ensure smooth handovers and aligned account strategy. Work with Product, Marketing, and other teams to deliver a unified customer experience. Identify growth opportunities based on customer needs and usage trends. Share insights, risks, and recommendations with the Regional Manager, Customer Success. Contribute to advocacy efforts such as case studies and user engagement activities. Maintain accurate customer information and activity data in CRM systems (e.g., Salesforce). Track and report portfolio metrics, including adoption trends and renewal signals. Follow customer success playbooks and support continuous improvement of team processes. Identify opportunities to streamline workflows and enhance the customer experience. Skills & Experience Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments. Knowledge of subscription lifecycles, onboarding practices, and retention strategies. Strong communication skills, with the ability to engage a wide range of stakeholders. Comfortable working with data and turning insights into clear recommendations. Organised, proactive, and able to manage multiple customers in a dynamic environment. Familiarity with Elsevier solutions or experience in research, academic, or healthcare sectors. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Property Manager Location: Knightsbridge Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has been passed) Salary: £32000- £34000 + Commission We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast paced, high volume environment. Main Duties Embrace the Chestertons brand and core values Protect our Clients Asset and work in their best interests Retain Management on the Portfolio Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances) The ability to scrutinise quotes on behalf of the client Understanding how to add value when sending an inspection report Negotiate deposit deduction in a fair and efficient manner, within required timeframes Understanding KPI's required for role Understand importance of leaving notes on RPS and attaching documents to letters folder consistently Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence Develop understanding of client accounts and statements Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements Attend weekly 1:1 meetings with Senior leadership team Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them Support others growth and development Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate Adhere to department standards Ensure that both Tenants and Landlords have been informed about the end of Tenancy process Providing guidance on the process of deposit dilapidations Attributes Can work under pressure - understand where to seek support / how to escalate complaints Good organisational and time management skills Seek work where capacity exists Self awareness of knowledge gaps Provide excellent customer service in every interaction with internal colleagues and external clients Show high engagement and willingness to learn About The Company Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly respected authority on London property and take pride in our reputation as an innovative and dynamic business. Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year. Benefits Employee assistance programme Competitive holiday allowance + public holidays Charity matching and payroll giving Contribution towards eye care tests Annual flu vaccination vouchers Birthday leave Health cash plan Range of other additional benefits that are linked to specific job grades We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Mar 14, 2026
Full time
Property Manager Location: Knightsbridge Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has been passed) Salary: £32000- £34000 + Commission We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast paced, high volume environment. Main Duties Embrace the Chestertons brand and core values Protect our Clients Asset and work in their best interests Retain Management on the Portfolio Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances) The ability to scrutinise quotes on behalf of the client Understanding how to add value when sending an inspection report Negotiate deposit deduction in a fair and efficient manner, within required timeframes Understanding KPI's required for role Understand importance of leaving notes on RPS and attaching documents to letters folder consistently Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence Develop understanding of client accounts and statements Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements Attend weekly 1:1 meetings with Senior leadership team Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them Support others growth and development Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate Adhere to department standards Ensure that both Tenants and Landlords have been informed about the end of Tenancy process Providing guidance on the process of deposit dilapidations Attributes Can work under pressure - understand where to seek support / how to escalate complaints Good organisational and time management skills Seek work where capacity exists Self awareness of knowledge gaps Provide excellent customer service in every interaction with internal colleagues and external clients Show high engagement and willingness to learn About The Company Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly respected authority on London property and take pride in our reputation as an innovative and dynamic business. Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year. Benefits Employee assistance programme Competitive holiday allowance + public holidays Charity matching and payroll giving Contribution towards eye care tests Annual flu vaccination vouchers Birthday leave Health cash plan Range of other additional benefits that are linked to specific job grades We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Are you an experienced Customer Experience Manager with a supply chain management background? Are you looking for a new challenge within an organization that has people and customers at the heart of everything do? As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope. Key Responsibilities Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Develop and sustain a capable Integrated CX Organization Leading, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their development Ensure CX teams are trained in accordance with global standards, and have in-depth understanding of customer-specific SOPs Build teams with strong knowledge of local products and services, and with functional competencies, who can timely and cost efficiently maximize customer value of all 'By Maersk' models Deliver on Integrated CX growth and profitability plans Up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy Actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion Accountable for/ Consulted about Customer satisfaction across Vertical portfolios Retention and growth of local Booster accounts Executing growth plans (up- and cross-selling and fast-tracking molementations). Vertical portfolio volume forecasting (for resource planning) New opportunities and product growth We are looking for Ability to lead large teams with diverse customer portfolios Lead in customer experience / order management with customer-led mindset Establishing senior business relationships with customers and their supply chain partners Broad knowledge of supply chain strategy and execution in global business environment Ability to lead coach and motivate teams towards a shared vision with clear goals Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes There's never been a better time to join us. If you want to feel truly included in a business that shares in success, there's a world of opportunity waiting. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Mar 14, 2026
Full time
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Are you an experienced Customer Experience Manager with a supply chain management background? Are you looking for a new challenge within an organization that has people and customers at the heart of everything do? As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope. Key Responsibilities Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Develop and sustain a capable Integrated CX Organization Leading, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their development Ensure CX teams are trained in accordance with global standards, and have in-depth understanding of customer-specific SOPs Build teams with strong knowledge of local products and services, and with functional competencies, who can timely and cost efficiently maximize customer value of all 'By Maersk' models Deliver on Integrated CX growth and profitability plans Up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy Actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion Accountable for/ Consulted about Customer satisfaction across Vertical portfolios Retention and growth of local Booster accounts Executing growth plans (up- and cross-selling and fast-tracking molementations). Vertical portfolio volume forecasting (for resource planning) New opportunities and product growth We are looking for Ability to lead large teams with diverse customer portfolios Lead in customer experience / order management with customer-led mindset Establishing senior business relationships with customers and their supply chain partners Broad knowledge of supply chain strategy and execution in global business environment Ability to lead coach and motivate teams towards a shared vision with clear goals Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes There's never been a better time to join us. If you want to feel truly included in a business that shares in success, there's a world of opportunity waiting. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
12 Month Fixed Term Contract/Secondment Opportunity. Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work, such as our fight for equity in Hackney, with a particular focus on becoming an actively anti-racist borough. But the work doesn't stop there, we are proactive in our approach to bringing fairness to all aspects of life, including gender, neurodiversity and across the poverty divide. The post is within the Benefits and Homeless Prevention Service. The service is high performing and is committed to helping residents and the challenges they face while supporting staff to perform to the high standards of the service. The London Borough of Hackney has one of the highest Housing Benefit caseloads in London and receives on average nearly 4,000 homelessness approaches a year. To meet these demands, the service has been innovative, agile, and constantly improving in its aim to be a leader in this field. We are looking for an exceptional Housing Benefit Assessor who has extensive experience assessing Housing Benefit claims from households placed in temporary accommodation. You will work as part of a team that is also responsible for the collection and recovery of temporary accommodation charges. Requirements of this role include: Proven experience in processing Housing Benefit and Council Tax Support claims in a local authority setting. In-depth knowledge of Housing Benefit administration, legislation, and procedures related to Council Tax Support. Ability to prioritise tasks and work accurately to meet targets and deadlines. Capable of working independently without close supervision. Ability to collaborate effectively as part of a team, ready to assist others, while also taking responsibility for individual work as needed. Competent in using Google applications, including Sheets, Docs, and Gmail. Excellent verbal and written communication skills, with a strong focus on customer service. Ability to work under pressure, managing a heavy and varied workload while explaining complex benefit and financial assessments clearly. Experience working with the Academy Benefits system and Civica Comino or W360, as well as Housing Management Systems. Efficient and accurate administration of all benefits applications received, including identifying and addressing overpayments in accordance with relevant regulations, legislation, and guidance. Skilled in identifying potential irregularities in benefit claims and referring these cases to the appropriate Fraud Services. Conducting and documenting necessary checks, while responding to queries in compliance with relevant legislation and service requirements. Ensuring that all decision letters, overpayment invoices, and reminders are issued promptly. Accurately coding payments and overpayments for subsidy purposes. Liaising with and guiding other Council departments (including partner authorities), external agencies, government bodies, organisations, stakeholders, members, and colleagues on all matters related to Revenues and Benefits Shared Services to ensure a high standard of service delivery whilst adhering to data protection policies If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs. When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. This application process replaces a supporting statement. Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role. Closing date for applications: 17 March 2026 (22:59) . Interview date: W/C 13 April 2026. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive and Inclusive. Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:
Mar 14, 2026
Seasonal
12 Month Fixed Term Contract/Secondment Opportunity. Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work, such as our fight for equity in Hackney, with a particular focus on becoming an actively anti-racist borough. But the work doesn't stop there, we are proactive in our approach to bringing fairness to all aspects of life, including gender, neurodiversity and across the poverty divide. The post is within the Benefits and Homeless Prevention Service. The service is high performing and is committed to helping residents and the challenges they face while supporting staff to perform to the high standards of the service. The London Borough of Hackney has one of the highest Housing Benefit caseloads in London and receives on average nearly 4,000 homelessness approaches a year. To meet these demands, the service has been innovative, agile, and constantly improving in its aim to be a leader in this field. We are looking for an exceptional Housing Benefit Assessor who has extensive experience assessing Housing Benefit claims from households placed in temporary accommodation. You will work as part of a team that is also responsible for the collection and recovery of temporary accommodation charges. Requirements of this role include: Proven experience in processing Housing Benefit and Council Tax Support claims in a local authority setting. In-depth knowledge of Housing Benefit administration, legislation, and procedures related to Council Tax Support. Ability to prioritise tasks and work accurately to meet targets and deadlines. Capable of working independently without close supervision. Ability to collaborate effectively as part of a team, ready to assist others, while also taking responsibility for individual work as needed. Competent in using Google applications, including Sheets, Docs, and Gmail. Excellent verbal and written communication skills, with a strong focus on customer service. Ability to work under pressure, managing a heavy and varied workload while explaining complex benefit and financial assessments clearly. Experience working with the Academy Benefits system and Civica Comino or W360, as well as Housing Management Systems. Efficient and accurate administration of all benefits applications received, including identifying and addressing overpayments in accordance with relevant regulations, legislation, and guidance. Skilled in identifying potential irregularities in benefit claims and referring these cases to the appropriate Fraud Services. Conducting and documenting necessary checks, while responding to queries in compliance with relevant legislation and service requirements. Ensuring that all decision letters, overpayment invoices, and reminders are issued promptly. Accurately coding payments and overpayments for subsidy purposes. Liaising with and guiding other Council departments (including partner authorities), external agencies, government bodies, organisations, stakeholders, members, and colleagues on all matters related to Revenues and Benefits Shared Services to ensure a high standard of service delivery whilst adhering to data protection policies If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs. When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. This application process replaces a supporting statement. Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role. Closing date for applications: 17 March 2026 (22:59) . Interview date: W/C 13 April 2026. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive and Inclusive. Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments-from on-premises to SaaS to containers to cloud.We're transforming the software industry. We're Flexera. With more than 50,000 customers across the world, we're achieving that goal. But we know we can't do any of that without our team. we're consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at The Product Flexera One simplifies your hybrid IT by providing a comprehensive view of your technology landscape, from on-premises to SaaS to the cloud. Our solutions can optimize your technology investments, reduce costs, and mitigate risks, ultimately freeing up resources for innovation. We also offer insights into software, SaaS, and cloud-product usage to facilitate vendor negotiations and renewals with companies like Microsoft and Oracle. By incorporating hybrid ITAM and FinOps disciplines, you can strategize to lower costs with service providers such as AWS, Google, Salesforce, Workday, and ServiceNow. The Role The Partner Customer Success Manager (PCSM) will work with key strategic partners to enable, mentor, and scale best in class customer success for Flexera solutions. This role builds the partner capability to help end customers realize measurable value and ensures early risk signals are identified and acted upon across the customer lifecycle. The PCSM designs a partner learning pathway, tracks certification progress, and provides hands on guidance to drive adoption of Flexera's best practice success framework in the channel. The role will need local and international travel to meet with partners as/where required. Where this role adds value: Renewal Support: Building and tracking a 12-month rolling plan for key renewals to increase retention rates and expansion possibility. Partner Enablement Program: Design a role based partner learning pathway; curate content, and drive certification through the Learning Center and Partner Hub. Governance & Workshops: Host interactive workshops, QBRs/PBRs, and governance forums to standardize partner motions and raise the bar on customer experience. Responsibilities: Working alongside stakeholders from the Alliances and Enablement organisation, design & launch a partner Customer Success learning pathway, mapping competencies by role and aligning to certification standards; maintain curricula in the Flexera Learning Center and Partner Hub. Track certifications and capabilities across partner teams; create dashboards and cadence for certification coverage and tracking. Operationalize best practices for value realization: success planning, adoption plays, outcome verification, and regular executive reviews; coach partners to run customer outcome workshops confidently. Risk signal management: Define standardized health metrics, usage signals, and qualitative risk indicators; build playbooks for early intervention and escalation paths with Alliances and Customer Success. Partner governance: Run QBR/PBR cycles, track actions, and ensure partners meet program quality bars; facilitate bi directional feedback to Flexera product, support, and success functions. Enablement delivery: Create and deliver workshops (in person/virtual), and office hours, to proactively guide partners on Flexera Customer Success best practices. Cross functional coordination: Collaborate with Alliances, Sales, Support, Solutions Enablement, and CS leadership to align partner motions with GTM teams. As part of building and tracking a 12-month rolling plan for key renewals, assist partners with the identification of expansion opportunities (upsell and cross-sell) for Sales to develop. Qualifications and Experience : Channel fluency: Solid experience with SI/MSP/VAR ecosystems and how partner motions deliver customer outcomes. Customer success craft: Success planning, QBR/EBR facilitation, value realization, risk detection, and playbook execution. Consultative leadership: Trusted advisor communication from technical to executive levels; strong program management and stakeholder alignment. Proactive, self starter: Bias to action, ownership of outcomes, and comfort operating in a build and scale environment. Previous experience in IT Asset Management (ITAM), Software Asset Management (SAM), FinOps or SaaS Management would be highly desirable. is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.We encourage candidates requiring accommodations to please let us know by emailing .
Mar 14, 2026
Full time
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments-from on-premises to SaaS to containers to cloud.We're transforming the software industry. We're Flexera. With more than 50,000 customers across the world, we're achieving that goal. But we know we can't do any of that without our team. we're consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at The Product Flexera One simplifies your hybrid IT by providing a comprehensive view of your technology landscape, from on-premises to SaaS to the cloud. Our solutions can optimize your technology investments, reduce costs, and mitigate risks, ultimately freeing up resources for innovation. We also offer insights into software, SaaS, and cloud-product usage to facilitate vendor negotiations and renewals with companies like Microsoft and Oracle. By incorporating hybrid ITAM and FinOps disciplines, you can strategize to lower costs with service providers such as AWS, Google, Salesforce, Workday, and ServiceNow. The Role The Partner Customer Success Manager (PCSM) will work with key strategic partners to enable, mentor, and scale best in class customer success for Flexera solutions. This role builds the partner capability to help end customers realize measurable value and ensures early risk signals are identified and acted upon across the customer lifecycle. The PCSM designs a partner learning pathway, tracks certification progress, and provides hands on guidance to drive adoption of Flexera's best practice success framework in the channel. The role will need local and international travel to meet with partners as/where required. Where this role adds value: Renewal Support: Building and tracking a 12-month rolling plan for key renewals to increase retention rates and expansion possibility. Partner Enablement Program: Design a role based partner learning pathway; curate content, and drive certification through the Learning Center and Partner Hub. Governance & Workshops: Host interactive workshops, QBRs/PBRs, and governance forums to standardize partner motions and raise the bar on customer experience. Responsibilities: Working alongside stakeholders from the Alliances and Enablement organisation, design & launch a partner Customer Success learning pathway, mapping competencies by role and aligning to certification standards; maintain curricula in the Flexera Learning Center and Partner Hub. Track certifications and capabilities across partner teams; create dashboards and cadence for certification coverage and tracking. Operationalize best practices for value realization: success planning, adoption plays, outcome verification, and regular executive reviews; coach partners to run customer outcome workshops confidently. Risk signal management: Define standardized health metrics, usage signals, and qualitative risk indicators; build playbooks for early intervention and escalation paths with Alliances and Customer Success. Partner governance: Run QBR/PBR cycles, track actions, and ensure partners meet program quality bars; facilitate bi directional feedback to Flexera product, support, and success functions. Enablement delivery: Create and deliver workshops (in person/virtual), and office hours, to proactively guide partners on Flexera Customer Success best practices. Cross functional coordination: Collaborate with Alliances, Sales, Support, Solutions Enablement, and CS leadership to align partner motions with GTM teams. As part of building and tracking a 12-month rolling plan for key renewals, assist partners with the identification of expansion opportunities (upsell and cross-sell) for Sales to develop. Qualifications and Experience : Channel fluency: Solid experience with SI/MSP/VAR ecosystems and how partner motions deliver customer outcomes. Customer success craft: Success planning, QBR/EBR facilitation, value realization, risk detection, and playbook execution. Consultative leadership: Trusted advisor communication from technical to executive levels; strong program management and stakeholder alignment. Proactive, self starter: Bias to action, ownership of outcomes, and comfort operating in a build and scale environment. Previous experience in IT Asset Management (ITAM), Software Asset Management (SAM), FinOps or SaaS Management would be highly desirable. is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.We encourage candidates requiring accommodations to please let us know by emailing .
M&A Tax Manager - Big 4 Job Title: M&A Tax Manager Location: London (Hybrid) What's Great About This Role Join a market-leading Big 4 M&A Tax team advising on high-value, cross-border transactions. Exposure to large strategic deals, private equity and international structuring. Clear progression pathway and strong deal flow expected into 2026. Your Role Buy-side and sell-side due diligence Structuring advice on complex transactions Working closely with PE houses and corporate clients Leading workstreams and managing juniors Supporting Directors and Partners on deal execution Requirements ACA / CTA qualified Strong transaction tax experience Exposure to cross-border deals Commercial mindset Personal Note Ideal for someone currently in Corporate Tax wanting to move into transactions - or an existing M&A Manager seeking larger deal exposure. Call to Action If you're considering your next move in M&A Tax, message me confidentially. Email - Phone - As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Mar 14, 2026
Full time
M&A Tax Manager - Big 4 Job Title: M&A Tax Manager Location: London (Hybrid) What's Great About This Role Join a market-leading Big 4 M&A Tax team advising on high-value, cross-border transactions. Exposure to large strategic deals, private equity and international structuring. Clear progression pathway and strong deal flow expected into 2026. Your Role Buy-side and sell-side due diligence Structuring advice on complex transactions Working closely with PE houses and corporate clients Leading workstreams and managing juniors Supporting Directors and Partners on deal execution Requirements ACA / CTA qualified Strong transaction tax experience Exposure to cross-border deals Commercial mindset Personal Note Ideal for someone currently in Corporate Tax wanting to move into transactions - or an existing M&A Manager seeking larger deal exposure. Call to Action If you're considering your next move in M&A Tax, message me confidentially. Email - Phone - As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Job Title Audit Manager Location London Salary £65,000 - £75,000 A leading, well-established accountancy and advisory practice is seeking an experienced Audit Manager to join its City-based audit team. This opportunity is ideal for an engaged, confident and commercially minded audit professional with strong experience auditing professional firms and a genuine interest in client relationships and business development. While the role is positioned at Manager level, applications are welcomed from experienced Senior Managers with a strong professional firms background, provided they are not seeking Responsible Individual (RI) progression in the short to medium term. This is a portfolio-led, assignment-based role, offering exposure to a varied client base. The client portfolio you will be managing comprises professional firms, including Law firms, Accountancy practices, real estate and construction, technology, retail, and media. What you will be doing an Audit Manager: Manage and deliver audit engagements from planning through to completion Act as the main point of contact for a portfolio of clients, particularly professional firms Perform and oversee onsite manager-level audit reviews where required Manage audit assignments rather than large permanent teams Line-manage 2-3 team members, with wider interaction across the audit team Plan audits to ensure efficient delivery while maintaining firm-wide productivity Promote the firm's interests with clients, prospective clients, and third parties Provide motivation, support, and constructive feedback to team members What you will need to succeed as an Audit Manager: ACA / ACCA qualified (or equivalent) Currently operating at Audit Manager or Senior Manager level Strong knowledge of UK auditing and accounting standards Background in general practice within a professional services firm Significant experience auditing professional firms (law firms and accountancy practices highly desirable) Experience managing multiple audits and deadlines simultaneously Exposure to business development activity, or a strong desire to develop in this area High levels of audit quality, attention to detail, and professional standards Strong personal drive with the ability to motivate and encourage others Why join this firm? Portfolio-led role with meaningful client exposure Strong professional firms specialism Balanced mix of audit and advisory work Clear opportunity to contribute to business development Supportive, collaborative team culture People-focused environment that empowers individuals What next? The client is keen to start interviewing NOW! So, if you are interested, please apply asap! As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Mar 14, 2026
Full time
Job Title Audit Manager Location London Salary £65,000 - £75,000 A leading, well-established accountancy and advisory practice is seeking an experienced Audit Manager to join its City-based audit team. This opportunity is ideal for an engaged, confident and commercially minded audit professional with strong experience auditing professional firms and a genuine interest in client relationships and business development. While the role is positioned at Manager level, applications are welcomed from experienced Senior Managers with a strong professional firms background, provided they are not seeking Responsible Individual (RI) progression in the short to medium term. This is a portfolio-led, assignment-based role, offering exposure to a varied client base. The client portfolio you will be managing comprises professional firms, including Law firms, Accountancy practices, real estate and construction, technology, retail, and media. What you will be doing an Audit Manager: Manage and deliver audit engagements from planning through to completion Act as the main point of contact for a portfolio of clients, particularly professional firms Perform and oversee onsite manager-level audit reviews where required Manage audit assignments rather than large permanent teams Line-manage 2-3 team members, with wider interaction across the audit team Plan audits to ensure efficient delivery while maintaining firm-wide productivity Promote the firm's interests with clients, prospective clients, and third parties Provide motivation, support, and constructive feedback to team members What you will need to succeed as an Audit Manager: ACA / ACCA qualified (or equivalent) Currently operating at Audit Manager or Senior Manager level Strong knowledge of UK auditing and accounting standards Background in general practice within a professional services firm Significant experience auditing professional firms (law firms and accountancy practices highly desirable) Experience managing multiple audits and deadlines simultaneously Exposure to business development activity, or a strong desire to develop in this area High levels of audit quality, attention to detail, and professional standards Strong personal drive with the ability to motivate and encourage others Why join this firm? Portfolio-led role with meaningful client exposure Strong professional firms specialism Balanced mix of audit and advisory work Clear opportunity to contribute to business development Supportive, collaborative team culture People-focused environment that empowers individuals What next? The client is keen to start interviewing NOW! So, if you are interested, please apply asap! As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
About the Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Bid Team Administrator to be a key part of our Egham team, representing proAV, taking full responsibility for producing detailed tender documents for projects and service teams, responding to RFQs, RFIs, PQQs and managing all sales handovers. Ensure all documentation entered, reviewed and updated via MS Dynamics 365. proAV's Bid team plays a key role within the organisation, providing administrative support to the sales team, service division, project and design teams. The team is solely responsible for the management, coordination and production of high-quality proposal documents in support of sales quotations and provides an essential administrative support function for commercial managers and service account managers. This is an exciting opportunity for an exceptional, experienced Bid Team Administrator to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Management and production of tender proposal documents, RFIs and pre-qualification questionnaires. Interpreting AV specifications to create compliant bid responses for corporate, public sector and framework opportunities. Working with the sales and service teams to create and tailor mid-bid & post tender presentations. Designing and creating innovative graphics and charts to convey opportunity strategies. Proofreading, formatting layouts and creating ad-hoc sales collateral using a variety of software packages. Updating master templates, master slides and bid information library. Completing and submitting company PQQs & new vendor questionnaires. Managing company compliance documentation across multiple 3rd party portals. Sales handovers and document ratification. Client and supplier liaison. Manage incoming enquiries from multiple departments. Management of multiple mailboxes. MS Dynamics 365 management. General office administration support: incoming calls, stationery, greeting visitors (arrange meeting rooms, lunches etc). Desirable Skills Excellent attention to detail Methodical and proactive approach Good spoken and written communication skills Logical and problem-solving ability Able to manage multiple conflicting deadlines Able to manage own workload with minimal supervision Demonstrable experience in the Adobe Creative Suite: InDesign, Illustrator and Photoshop Proficient in Microsoft Office: Word, Excel and PowerPoint Hours of work 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work life balance through our family friendly policies and practices. We encourage all to apply.
Mar 13, 2026
Full time
About the Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Bid Team Administrator to be a key part of our Egham team, representing proAV, taking full responsibility for producing detailed tender documents for projects and service teams, responding to RFQs, RFIs, PQQs and managing all sales handovers. Ensure all documentation entered, reviewed and updated via MS Dynamics 365. proAV's Bid team plays a key role within the organisation, providing administrative support to the sales team, service division, project and design teams. The team is solely responsible for the management, coordination and production of high-quality proposal documents in support of sales quotations and provides an essential administrative support function for commercial managers and service account managers. This is an exciting opportunity for an exceptional, experienced Bid Team Administrator to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Management and production of tender proposal documents, RFIs and pre-qualification questionnaires. Interpreting AV specifications to create compliant bid responses for corporate, public sector and framework opportunities. Working with the sales and service teams to create and tailor mid-bid & post tender presentations. Designing and creating innovative graphics and charts to convey opportunity strategies. Proofreading, formatting layouts and creating ad-hoc sales collateral using a variety of software packages. Updating master templates, master slides and bid information library. Completing and submitting company PQQs & new vendor questionnaires. Managing company compliance documentation across multiple 3rd party portals. Sales handovers and document ratification. Client and supplier liaison. Manage incoming enquiries from multiple departments. Management of multiple mailboxes. MS Dynamics 365 management. General office administration support: incoming calls, stationery, greeting visitors (arrange meeting rooms, lunches etc). Desirable Skills Excellent attention to detail Methodical and proactive approach Good spoken and written communication skills Logical and problem-solving ability Able to manage multiple conflicting deadlines Able to manage own workload with minimal supervision Demonstrable experience in the Adobe Creative Suite: InDesign, Illustrator and Photoshop Proficient in Microsoft Office: Word, Excel and PowerPoint Hours of work 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work life balance through our family friendly policies and practices. We encourage all to apply.
Due to growth a super new opportunity to join an award-winning independent and well-respected London accountancy firm has now arisen. Senior Manager - Private Client Tax London/Hybrid £80,000 plus benefits Their Private Client team advises an impressive list of new and old money HNWIs including, Times Rich List names, wealthy families, entrepreneurs, sports and entertainment professionals. A significant proportion are UK res non dom. Personal Tax is a core service line for the firm and maintains a high profile internally and externally. They are growing and keen to appoint a CTA qualified personal Tax Manager. The role will involve overseeing a portfolio of UK and international clients, their personal tax compliance and ad hoc capital taxes planning. You'll manage a bright and motivated team of junior staff and work closely with highly experienced Private Client Tax partners and directors. They take care to ensure their people are matched to right role which will enable them to flourish This entails creating a tailored portfolio to suit every tax professional in the practice and helps them to build close and long-lasting client relationships. Client relationship-management skills are key, along with demonstrable UK personal tax technical knowledge cover areas such as, residence, domicile, non-dom, CGT and IHT and Trust tax. The firm operates flexible hours and hybrid working 2-3 days a week. Contact John today at to apply As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Mar 13, 2026
Full time
Due to growth a super new opportunity to join an award-winning independent and well-respected London accountancy firm has now arisen. Senior Manager - Private Client Tax London/Hybrid £80,000 plus benefits Their Private Client team advises an impressive list of new and old money HNWIs including, Times Rich List names, wealthy families, entrepreneurs, sports and entertainment professionals. A significant proportion are UK res non dom. Personal Tax is a core service line for the firm and maintains a high profile internally and externally. They are growing and keen to appoint a CTA qualified personal Tax Manager. The role will involve overseeing a portfolio of UK and international clients, their personal tax compliance and ad hoc capital taxes planning. You'll manage a bright and motivated team of junior staff and work closely with highly experienced Private Client Tax partners and directors. They take care to ensure their people are matched to right role which will enable them to flourish This entails creating a tailored portfolio to suit every tax professional in the practice and helps them to build close and long-lasting client relationships. Client relationship-management skills are key, along with demonstrable UK personal tax technical knowledge cover areas such as, residence, domicile, non-dom, CGT and IHT and Trust tax. The firm operates flexible hours and hybrid working 2-3 days a week. Contact John today at to apply As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
This recruitment process covers two posts: One post employed by Volition (full-time, 5 days per week) One post employed by Leeds Older People's Forum (part-time, 3 days per week) Jointly recruited roles delivered in partnership between Volition and Leeds Older People's Forum (LOPF). Although shared across two organisations, the roles themselves are unified, with the same purpose, responsibilities and day to day activities regardless of employer. The successful candidates will work closely with teams from both organisations and will be based together in the office environment, which our two organisations share. Salary: Starting at Scale 4 SCP 9 £27,254 Contract: Fixed Term until April 2027 (view to extend subject to funding) Key responsibilities: Team Administration & Coordination Act as one of the first points of contact for both Volition and LOPF, responding to telephone, email and general enquiries, handling messages, and ensuring excellent customer service. Work closely with team members by meeting regularly to assist with projects, network meetings and programme activities. Support Volition and LOPF staff across thematic programme areas, including Mental Health, Learning Disability, Physical & Sensory Impairment, COIN (Communities of Interest Network), Representation, Men's Health and Older People. Event Administration Assist in the planning, coordination and delivery of in person and online meetings, events and conferences across both organisations. Handle logistical arrangements including room bookings, attendee liaison, catering, arranging speakers, sending invitations, managing attendance lists, and organising refreshments. Provide administrative support by creating and circulating agendas and papers, preparing event resources and ensuring all materials are ready in advance. Take minutes where required and support follow up actions. Set up and manage event booking systems (e.g., Eventbrite) and support telephone queries. Produce promotional materials using tools such as PowerPoint and Canva, and help manage the posting and dissemination of content through organisational social media channels. Support the smooth running of events by assisting with set up and set down, helping with attendee coordination and managing logistics throughout. Administrative & Project Support Provide general office support including filing, photocopying, maintaining mailing lists, managing postage, ordering stationery and supplies, and arranging travel, parking and accommodation for staff or visitors. Support the creation, organisation and maintenance of office systems, both electronic and paper based, ensuring consistent administration across the shared workspace. Manage and update database and CRM systems, ensuring accurate contact records, membership information, mailing preferences, and programme related data. Help maintain and update website content, including updating pages and uploading blog posts to ensure information remains current and accurate. Support the creation of and distribution of newsletters, mailings and information to members, partners and delivery organisations. Take responsibility for discrete administrative projects as required, ensuring information is maintained, accurate and accessible for teams across both organisations. Assist in gathering and collating information for monitoring, evaluation, performance improvement and shared learning across projects. Contribute to the improvement of administrative processes, office systems and data management across both organisations. General Duties Attend and contribute to team meetings, team away days, training, and regular supervision sessions. Identify personal training and development needs and undertake training as required.Work in accordance with the policies and procedures. Uphold and promote Equality, Diversity and Inclusion across all aspects of work. Carry out any other duties appropriate to the role. Who are we? This is a shared role across Leeds Older People's Forum , a registered charity dedicated to promoting the wellbeing of older people, and Volition, a registered charity that promotes collaboration, strengthens sector influence, and helps ensure that information, opportunities and best practice are shared across Leeds' diverse third sector community. Together, we work collaboratively as part of the Forum Central partnership. Forum Central is the collective voice of Leeds' third sector in health and care, with a vision to improve the quality of life for people across the city. We connect the vital work of third sector organisations with wider developments in health and social care. Our office is based in Leeds City Centre. How to Apply How to apply A full job description and equal opportunities form can be downloaded below: To submit an application for this role, please send the following to by 11:59 PM (midnight) on Thursday, 12 March 2026: your up to date CV a personal statement outlining your interest in and suitability for the role our equal opportunities form, completed (download above) For further information, accessibility requirements, or to have an informal chat about the role, contact Megan Swan, Volition Operations Manager phone: Deadline: 11:59 PM (midnight) on Thursday 12 March 2026 Diversity and inclusion At Volition, Leeds Older People's Forum and Forum Central, we recognise the positive value of diversity, promote equality and challenge unfair discrimination and aim to become an inclusive organisation, whose workforce is as diverse as the communities we serve. We strive to ensure that opportunities to work and develop at Forum Central are open to all. We treat all job applications equally, regardless of age, disability, gender identity or gender expression, race, ethnicity, religion or belief, sex, sexual orientation or any other equality characteristic. We particularly encourage applications from Disabled people and people from Black, Asian and minority ethnic backgrounds, as these groups are currently under represented in our sector. Hours: Full Time, Part Time 21 - 35 Hours per week Salary: Starting at Scale 4 SCP 9 £27,254 pro rata
Mar 13, 2026
Full time
This recruitment process covers two posts: One post employed by Volition (full-time, 5 days per week) One post employed by Leeds Older People's Forum (part-time, 3 days per week) Jointly recruited roles delivered in partnership between Volition and Leeds Older People's Forum (LOPF). Although shared across two organisations, the roles themselves are unified, with the same purpose, responsibilities and day to day activities regardless of employer. The successful candidates will work closely with teams from both organisations and will be based together in the office environment, which our two organisations share. Salary: Starting at Scale 4 SCP 9 £27,254 Contract: Fixed Term until April 2027 (view to extend subject to funding) Key responsibilities: Team Administration & Coordination Act as one of the first points of contact for both Volition and LOPF, responding to telephone, email and general enquiries, handling messages, and ensuring excellent customer service. Work closely with team members by meeting regularly to assist with projects, network meetings and programme activities. Support Volition and LOPF staff across thematic programme areas, including Mental Health, Learning Disability, Physical & Sensory Impairment, COIN (Communities of Interest Network), Representation, Men's Health and Older People. Event Administration Assist in the planning, coordination and delivery of in person and online meetings, events and conferences across both organisations. Handle logistical arrangements including room bookings, attendee liaison, catering, arranging speakers, sending invitations, managing attendance lists, and organising refreshments. Provide administrative support by creating and circulating agendas and papers, preparing event resources and ensuring all materials are ready in advance. Take minutes where required and support follow up actions. Set up and manage event booking systems (e.g., Eventbrite) and support telephone queries. Produce promotional materials using tools such as PowerPoint and Canva, and help manage the posting and dissemination of content through organisational social media channels. Support the smooth running of events by assisting with set up and set down, helping with attendee coordination and managing logistics throughout. Administrative & Project Support Provide general office support including filing, photocopying, maintaining mailing lists, managing postage, ordering stationery and supplies, and arranging travel, parking and accommodation for staff or visitors. Support the creation, organisation and maintenance of office systems, both electronic and paper based, ensuring consistent administration across the shared workspace. Manage and update database and CRM systems, ensuring accurate contact records, membership information, mailing preferences, and programme related data. Help maintain and update website content, including updating pages and uploading blog posts to ensure information remains current and accurate. Support the creation of and distribution of newsletters, mailings and information to members, partners and delivery organisations. Take responsibility for discrete administrative projects as required, ensuring information is maintained, accurate and accessible for teams across both organisations. Assist in gathering and collating information for monitoring, evaluation, performance improvement and shared learning across projects. Contribute to the improvement of administrative processes, office systems and data management across both organisations. General Duties Attend and contribute to team meetings, team away days, training, and regular supervision sessions. Identify personal training and development needs and undertake training as required.Work in accordance with the policies and procedures. Uphold and promote Equality, Diversity and Inclusion across all aspects of work. Carry out any other duties appropriate to the role. Who are we? This is a shared role across Leeds Older People's Forum , a registered charity dedicated to promoting the wellbeing of older people, and Volition, a registered charity that promotes collaboration, strengthens sector influence, and helps ensure that information, opportunities and best practice are shared across Leeds' diverse third sector community. Together, we work collaboratively as part of the Forum Central partnership. Forum Central is the collective voice of Leeds' third sector in health and care, with a vision to improve the quality of life for people across the city. We connect the vital work of third sector organisations with wider developments in health and social care. Our office is based in Leeds City Centre. How to Apply How to apply A full job description and equal opportunities form can be downloaded below: To submit an application for this role, please send the following to by 11:59 PM (midnight) on Thursday, 12 March 2026: your up to date CV a personal statement outlining your interest in and suitability for the role our equal opportunities form, completed (download above) For further information, accessibility requirements, or to have an informal chat about the role, contact Megan Swan, Volition Operations Manager phone: Deadline: 11:59 PM (midnight) on Thursday 12 March 2026 Diversity and inclusion At Volition, Leeds Older People's Forum and Forum Central, we recognise the positive value of diversity, promote equality and challenge unfair discrimination and aim to become an inclusive organisation, whose workforce is as diverse as the communities we serve. We strive to ensure that opportunities to work and develop at Forum Central are open to all. We treat all job applications equally, regardless of age, disability, gender identity or gender expression, race, ethnicity, religion or belief, sex, sexual orientation or any other equality characteristic. We particularly encourage applications from Disabled people and people from Black, Asian and minority ethnic backgrounds, as these groups are currently under represented in our sector. Hours: Full Time, Part Time 21 - 35 Hours per week Salary: Starting at Scale 4 SCP 9 £27,254 pro rata
