FERROVIAL CONSTRUCTION (UK) LIMITED
Hounslow, London
You will be responsible for all operational aspects of human resources activities at our Heathrow Project including but not limited to the provision of IR/ER advice to management, preparation and ongoing review of workforce planning and staffing requirements, talent and development support and performance, talent and merit review process coordination. Responsibilities include, but are not limited to: Provide a full range of general HR support to employees, managers and various stakeholders. Undertake regular benchmarking and industry capability and salary analysis amongst Heathrow partners and affiliated companies. Promote a positive work environment, ensuring compliance with the Company policies and procedures and educating employees on these processes and procedures on a regular basis. Managing Human resource reporting and sox compliance. Support employees and managers throughout the entire employee life cycle by ensuring all HR process actions are successfully completed and managed in Workday. Collaborates with the different project teams and Company HR team frequently. Advise on HR related queries from managers, employees and external contacts and resolving as appropriate. Support the probationary and performance review processes. Support the employee life cycle including recruitment activities, onboarding and leavers. Provide HR data and reports such as headcount, joiners and leavers, illness/absences and overtime claims. Update the HR systems, ensuring that staff movements and changes are captured in a timely manner. Employee relations: manage disciplinary cases, grievance procedures and performance management; and providing support to the Head of HR Projects on any ER complex cases. Industrial relations: leading on supply chain audits, in line with the industry working rule agreements and client requirements. Support weekly payroll activities Support the Head of HR - Projects in all aspects of HR as required. Identify opportunities for innovation, continuous improvements and implementation of AI across our work and processes. Promoting company values in all dealings with other employees, clients, subcontractors and other external contacts. Ensure smooth implementation of global HR initiatives (supporting payroll migration, individual development programs etc.). Qualifications / Experience HR Advisory experience (essential) in an industrial, heavy industry or infrastructure sector. CIPD Level 5 qualification obtained or above. Comprehensive experience in dealing with employee relations matters. Competent and proven experience and capability in the use of Workday. Relevant Skills and Competencies Excellent interpersonal and communication skills, written and verbal Ability to build and maintain positive relationships within the team and across Ferrovial Highly motivated and professional attitude with visible, constructive self-awareness and emotional intelligence. Ability to maintain discretion and confidentiality at all times Ability to work under pressure to meet deadlines Excellent record keeping Strong organisation and time-management skills Attention to detail Familiar with all Microsoft packages Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties. Ferrovial Construction UK is an Equal Opportunities employer and as such treats applications equally and recruits purely based on skills and experience. Ferrovial embraces diversity and inclusion, and we see the value in providing equal opportunities to all employees. We are committed to building an inclusive team from a variety of different backgrounds, perspectives and skills so we encourage candidates from underrepresented groups to apply.
Mar 12, 2026
Full time
You will be responsible for all operational aspects of human resources activities at our Heathrow Project including but not limited to the provision of IR/ER advice to management, preparation and ongoing review of workforce planning and staffing requirements, talent and development support and performance, talent and merit review process coordination. Responsibilities include, but are not limited to: Provide a full range of general HR support to employees, managers and various stakeholders. Undertake regular benchmarking and industry capability and salary analysis amongst Heathrow partners and affiliated companies. Promote a positive work environment, ensuring compliance with the Company policies and procedures and educating employees on these processes and procedures on a regular basis. Managing Human resource reporting and sox compliance. Support employees and managers throughout the entire employee life cycle by ensuring all HR process actions are successfully completed and managed in Workday. Collaborates with the different project teams and Company HR team frequently. Advise on HR related queries from managers, employees and external contacts and resolving as appropriate. Support the probationary and performance review processes. Support the employee life cycle including recruitment activities, onboarding and leavers. Provide HR data and reports such as headcount, joiners and leavers, illness/absences and overtime claims. Update the HR systems, ensuring that staff movements and changes are captured in a timely manner. Employee relations: manage disciplinary cases, grievance procedures and performance management; and providing support to the Head of HR Projects on any ER complex cases. Industrial relations: leading on supply chain audits, in line with the industry working rule agreements and client requirements. Support weekly payroll activities Support the Head of HR - Projects in all aspects of HR as required. Identify opportunities for innovation, continuous improvements and implementation of AI across our work and processes. Promoting company values in all dealings with other employees, clients, subcontractors and other external contacts. Ensure smooth implementation of global HR initiatives (supporting payroll migration, individual development programs etc.). Qualifications / Experience HR Advisory experience (essential) in an industrial, heavy industry or infrastructure sector. CIPD Level 5 qualification obtained or above. Comprehensive experience in dealing with employee relations matters. Competent and proven experience and capability in the use of Workday. Relevant Skills and Competencies Excellent interpersonal and communication skills, written and verbal Ability to build and maintain positive relationships within the team and across Ferrovial Highly motivated and professional attitude with visible, constructive self-awareness and emotional intelligence. Ability to maintain discretion and confidentiality at all times Ability to work under pressure to meet deadlines Excellent record keeping Strong organisation and time-management skills Attention to detail Familiar with all Microsoft packages Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties. Ferrovial Construction UK is an Equal Opportunities employer and as such treats applications equally and recruits purely based on skills and experience. Ferrovial embraces diversity and inclusion, and we see the value in providing equal opportunities to all employees. We are committed to building an inclusive team from a variety of different backgrounds, perspectives and skills so we encourage candidates from underrepresented groups to apply.
This exciting Manchester based Motor Insurer are looking for a Commercial Manager (Engineering) to join their UK claims team, you must be from a strong Motor Engineering/Repair/Insurance claims sector. In return they are offering an impressive salary, benefits package, positive, modern and airy workspace, constant evolvement and hybrid working. The successful applicant will take ownership of the performance, governance and strategic development of their motor claims engineering team and repair network. This pivotal role sits at the intersection of Claims, Commercial, and Technical Engineering, focusing on driving best-in-class performance in cost control (indemnity spend), repair quality, compliance, and key-to-key cycle times, ultimately ensuring excellent customer outcomes. What you'll do Indemnity Spend Control : Take ownership of the commercial elements related to our Third Party Administrator and its repair network/engineering team, driving cost-saving initiatives, fraud monitoring and ensuring optimal indemnity spend without compromising safety or quality. Supplier Negotiation : Lead and manage commercial negotiations with future suppliers, including repair network partners and engineering service providers, ensuring mutually beneficial, market-competitive contractual terms. Performance Oversight : Design, monitor and report on key commercials and claims engineering KPIs (eg repair cost, total loss ratios, parts utilisation, cycle time) to identify trends, opportunities and risks. Budget Management : Contribute to the claims budget process, providing accurate forecasting and analysis relating to repair and claims costs. Strategic Development : Design, develop and implement the long-term strategy for our Engineering Department, including engagement of a repair network, ensuring adequate capacity, capability and geographical coverage to meet business and customers' needs. Quality & Compliance Oversight : Establish robust governance frameworks, including auditing and performance management protocols to ensure our TPA, our repair network and engineering team and other partners comply with contractual agreements, regulatory requirements and our quality standards. Process Improvement : Identify, champion and deliver change initiatives across the repair and engineering claims journey to enhance efficiency, drive digital adoption and improve customer experience. Internal collaboration : Act as the primary interface between the Claims, Pricing, Underwriting and Finance Teams, ensuring a clear and consistent commercial view of the repair network's contribution to overall business performance. Escalation Point : Act as a final point of technical and commercial escalation for complex, high-value, or high-profile repair and engineering issues, driving resolutions that protect both the customer and the company. What we're looking for Commercial Acumen : Proven experience in a Commercial or Strategic Supplier Management role within the motor repair/automotive sector. Technical Engineering Knowledge: Strong background and demonstrable knowledge of motor vehicle claims engineering, repair methodologies, and key industry systems (eg Audatex, Glassmatix/GT Motive) Negotiation : Expert-level negotiation and contract management skills with a proven track record of delivering measurable commercial value through supplier relationships. Data Analysis: Exceptional analytical skills with the ability to interrogate complex data sets, interpret performance trends and translate insights into actionable commercial strategies. Stakeholder Management: Highly effective communicator and influencer with strong influencing skills, capable of building credibility and managing relationships with both internal senior leaders and external partners. Apply for this great role today if you have the relevant Engineering experience.
Mar 12, 2026
Full time
This exciting Manchester based Motor Insurer are looking for a Commercial Manager (Engineering) to join their UK claims team, you must be from a strong Motor Engineering/Repair/Insurance claims sector. In return they are offering an impressive salary, benefits package, positive, modern and airy workspace, constant evolvement and hybrid working. The successful applicant will take ownership of the performance, governance and strategic development of their motor claims engineering team and repair network. This pivotal role sits at the intersection of Claims, Commercial, and Technical Engineering, focusing on driving best-in-class performance in cost control (indemnity spend), repair quality, compliance, and key-to-key cycle times, ultimately ensuring excellent customer outcomes. What you'll do Indemnity Spend Control : Take ownership of the commercial elements related to our Third Party Administrator and its repair network/engineering team, driving cost-saving initiatives, fraud monitoring and ensuring optimal indemnity spend without compromising safety or quality. Supplier Negotiation : Lead and manage commercial negotiations with future suppliers, including repair network partners and engineering service providers, ensuring mutually beneficial, market-competitive contractual terms. Performance Oversight : Design, monitor and report on key commercials and claims engineering KPIs (eg repair cost, total loss ratios, parts utilisation, cycle time) to identify trends, opportunities and risks. Budget Management : Contribute to the claims budget process, providing accurate forecasting and analysis relating to repair and claims costs. Strategic Development : Design, develop and implement the long-term strategy for our Engineering Department, including engagement of a repair network, ensuring adequate capacity, capability and geographical coverage to meet business and customers' needs. Quality & Compliance Oversight : Establish robust governance frameworks, including auditing and performance management protocols to ensure our TPA, our repair network and engineering team and other partners comply with contractual agreements, regulatory requirements and our quality standards. Process Improvement : Identify, champion and deliver change initiatives across the repair and engineering claims journey to enhance efficiency, drive digital adoption and improve customer experience. Internal collaboration : Act as the primary interface between the Claims, Pricing, Underwriting and Finance Teams, ensuring a clear and consistent commercial view of the repair network's contribution to overall business performance. Escalation Point : Act as a final point of technical and commercial escalation for complex, high-value, or high-profile repair and engineering issues, driving resolutions that protect both the customer and the company. What we're looking for Commercial Acumen : Proven experience in a Commercial or Strategic Supplier Management role within the motor repair/automotive sector. Technical Engineering Knowledge: Strong background and demonstrable knowledge of motor vehicle claims engineering, repair methodologies, and key industry systems (eg Audatex, Glassmatix/GT Motive) Negotiation : Expert-level negotiation and contract management skills with a proven track record of delivering measurable commercial value through supplier relationships. Data Analysis: Exceptional analytical skills with the ability to interrogate complex data sets, interpret performance trends and translate insights into actionable commercial strategies. Stakeholder Management: Highly effective communicator and influencer with strong influencing skills, capable of building credibility and managing relationships with both internal senior leaders and external partners. Apply for this great role today if you have the relevant Engineering experience.
PROPERTY MANAGER POSITION AT PREMIER ESTATES LOCATION - Hybrid with a Hertfordshire/Buckinghamshire/Essex/Swindon based portfolio WORKING HOURS - Monday to Friday 0900 - 1730 SALARY - Competitive CONTRACT - Full-time, Permanent ABOUT US Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients. BENEFITS Hybrid Working Free fruit in the office Day off on your Birthday Free staff events Westfield Health cash back plan, with surgery options Pay day butties (in the office) 25 days holiday plus the option to buy extra holiday. Christmas closure JOB DESCRIPTION We have a rare opportunity at Premier Estates for a Property Manager for a mixed portfolio within our Estates Management Team. This is a homebased role with the option to work from our Reading office if required and regular site visits around Hertfordshire/Buckinghamshire/Essex/Swindon. Responsibilities will include, but are not limited to; Liaise with residents, committee members, and contractors to plan, arrange, and monitor major repairs/maintenance works Arrange insurance cover and instigate insurance claims Prepare yearly service charge estimates and monitor collection of service charges and other payments required by the lease Audit of accounts and monitor expenditure on all schemes Ensure compliance across sites Perform weekly site visits Arrange, attend, and lead site meetings Regular site visits (Clean full UK driving licence required) Please note: You will be provided with the relevant guidance and support to be successful in the role WHAT WE ASK FROM YOU Previous property management experience and a passion for providing exceptional quality and service Ability to plan, organise and prioritize work. Ability to work independently from home once trained. Strong communicator in both written and verbal; you will be liaising with clients, contractors, and persons inside / outside of the organisation. Excellent team player Strong Multi Tasking Ability Ability to grasp new concepts quickly TPI associate or working towards Full UK driving licence For more information about this position, or to find out more about Premier Estates, please visit our website for further details. If you would like to contact us, please email our recruitment team at who will be happy to help and provide further details. ALL APPLICANTS MUST BE ELIGIBLE TO LIVE AND WORK IN THE UK, WITHOUT RESTRICTIONS. DOCUMENTED EVIDENCE OF ELIGIBILITY WILL BE REQUIRED FROM ALL CANDIDATES.
Mar 12, 2026
Full time
PROPERTY MANAGER POSITION AT PREMIER ESTATES LOCATION - Hybrid with a Hertfordshire/Buckinghamshire/Essex/Swindon based portfolio WORKING HOURS - Monday to Friday 0900 - 1730 SALARY - Competitive CONTRACT - Full-time, Permanent ABOUT US Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients. BENEFITS Hybrid Working Free fruit in the office Day off on your Birthday Free staff events Westfield Health cash back plan, with surgery options Pay day butties (in the office) 25 days holiday plus the option to buy extra holiday. Christmas closure JOB DESCRIPTION We have a rare opportunity at Premier Estates for a Property Manager for a mixed portfolio within our Estates Management Team. This is a homebased role with the option to work from our Reading office if required and regular site visits around Hertfordshire/Buckinghamshire/Essex/Swindon. Responsibilities will include, but are not limited to; Liaise with residents, committee members, and contractors to plan, arrange, and monitor major repairs/maintenance works Arrange insurance cover and instigate insurance claims Prepare yearly service charge estimates and monitor collection of service charges and other payments required by the lease Audit of accounts and monitor expenditure on all schemes Ensure compliance across sites Perform weekly site visits Arrange, attend, and lead site meetings Regular site visits (Clean full UK driving licence required) Please note: You will be provided with the relevant guidance and support to be successful in the role WHAT WE ASK FROM YOU Previous property management experience and a passion for providing exceptional quality and service Ability to plan, organise and prioritize work. Ability to work independently from home once trained. Strong communicator in both written and verbal; you will be liaising with clients, contractors, and persons inside / outside of the organisation. Excellent team player Strong Multi Tasking Ability Ability to grasp new concepts quickly TPI associate or working towards Full UK driving licence For more information about this position, or to find out more about Premier Estates, please visit our website for further details. If you would like to contact us, please email our recruitment team at who will be happy to help and provide further details. ALL APPLICANTS MUST BE ELIGIBLE TO LIVE AND WORK IN THE UK, WITHOUT RESTRICTIONS. DOCUMENTED EVIDENCE OF ELIGIBILITY WILL BE REQUIRED FROM ALL CANDIDATES.
PROPERTY MANAGER POSITION AT PREMIER ESTATES LOCATION - Hybrid with a Hertfordshire/Buckinghamshire/Essex/Swindon based portfolio WORKING HOURS - Monday to Friday 0900 - 1730 SALARY - Competitive CONTRACT - Full-time, Permanent ABOUT US Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients. BENEFITS Hybrid Working Free fruit in the office Day off on your Birthday Free staff events Westfield Health cash back plan, with surgery options Pay day butties (in the office) 25 days holiday plus the option to buy extra holiday. Christmas closure JOB DESCRIPTION We have a rare opportunity at Premier Estates for a Property Manager for a mixed portfolio within our Estates Management Team. This is a homebased role with the option to work from our Reading office if required and regular site visits around Hertfordshire/Buckinghamshire/Essex/Swindon. Responsibilities will include, but are not limited to; Liaise with residents, committee members, and contractors to plan, arrange, and monitor major repairs/maintenance works Arrange insurance cover and instigate insurance claims Prepare yearly service charge estimates and monitor collection of service charges and other payments required by the lease Audit of accounts and monitor expenditure on all schemes Ensure compliance across sites Perform weekly site visits Arrange, attend, and lead site meetings Regular site visits (Clean full UK driving licence required) Please note: You will be provided with the relevant guidance and support to be successful in the role WHAT WE ASK FROM YOU Previous property management experience and a passion for providing exceptional quality and service Ability to plan, organise and prioritize work. Ability to work independently from home once trained. Strong communicator in both written and verbal; you will be liaising with clients, contractors, and persons inside / outside of the organisation. Excellent team player Strong Multi Tasking Ability Ability to grasp new concepts quickly TPI associate or working towards Full UK driving licence For more information about this position, or to find out more about Premier Estates, please visit our website for further details. If you would like to contact us, please email our recruitment team at who will be happy to help and provide further details. ALL APPLICANTS MUST BE ELIGIBLE TO LIVE AND WORK IN THE UK, WITHOUT RESTRICTIONS. DOCUMENTED EVIDENCE OF ELIGIBILITY WILL BE REQUIRED FROM ALL CANDIDATES.
Mar 12, 2026
Full time
PROPERTY MANAGER POSITION AT PREMIER ESTATES LOCATION - Hybrid with a Hertfordshire/Buckinghamshire/Essex/Swindon based portfolio WORKING HOURS - Monday to Friday 0900 - 1730 SALARY - Competitive CONTRACT - Full-time, Permanent ABOUT US Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients. BENEFITS Hybrid Working Free fruit in the office Day off on your Birthday Free staff events Westfield Health cash back plan, with surgery options Pay day butties (in the office) 25 days holiday plus the option to buy extra holiday. Christmas closure JOB DESCRIPTION We have a rare opportunity at Premier Estates for a Property Manager for a mixed portfolio within our Estates Management Team. This is a homebased role with the option to work from our Reading office if required and regular site visits around Hertfordshire/Buckinghamshire/Essex/Swindon. Responsibilities will include, but are not limited to; Liaise with residents, committee members, and contractors to plan, arrange, and monitor major repairs/maintenance works Arrange insurance cover and instigate insurance claims Prepare yearly service charge estimates and monitor collection of service charges and other payments required by the lease Audit of accounts and monitor expenditure on all schemes Ensure compliance across sites Perform weekly site visits Arrange, attend, and lead site meetings Regular site visits (Clean full UK driving licence required) Please note: You will be provided with the relevant guidance and support to be successful in the role WHAT WE ASK FROM YOU Previous property management experience and a passion for providing exceptional quality and service Ability to plan, organise and prioritize work. Ability to work independently from home once trained. Strong communicator in both written and verbal; you will be liaising with clients, contractors, and persons inside / outside of the organisation. Excellent team player Strong Multi Tasking Ability Ability to grasp new concepts quickly TPI associate or working towards Full UK driving licence For more information about this position, or to find out more about Premier Estates, please visit our website for further details. If you would like to contact us, please email our recruitment team at who will be happy to help and provide further details. ALL APPLICANTS MUST BE ELIGIBLE TO LIVE AND WORK IN THE UK, WITHOUT RESTRICTIONS. DOCUMENTED EVIDENCE OF ELIGIBILITY WILL BE REQUIRED FROM ALL CANDIDATES.
SIPP Property (Servicing) £30,000 to £34,000 plus bonus and benefits SIPP Administrator required by this long-established competitor in the SIPP/SSAS arena to deal with the day-to-day servicing of a Property Portfolio. The firm continues to successfully source and cultivate new relationships in the IFA channel, resulting in a growth of new clients. You will deal with all non-purchase/sale related duties including: Rents (reviews, debtors, repayment plans) Leases (new, subleases) Liaison with clients, intermediaries and third-party Property Managers Refurbishments and alterations Plus claims, loan repayments, syndicate alterations, VAT and insurance Applicants will be currently working already in a SIPP/SSAS Property role or as SIPP/SSAS Administrator looking to specialise, or Property Managers working in commercial real estate. The firm are flexible regarding working structure so can offer working from home, hybrid or office based. If you are interested in this position click the apply button below or you can email your details to . JohnstonGreer is a recruitment agency that specialises in the Financial Services and Pensions sectors. JohnstonGreer operates as an Employment Agency in providing permanent job seeking services.
Mar 12, 2026
Full time
SIPP Property (Servicing) £30,000 to £34,000 plus bonus and benefits SIPP Administrator required by this long-established competitor in the SIPP/SSAS arena to deal with the day-to-day servicing of a Property Portfolio. The firm continues to successfully source and cultivate new relationships in the IFA channel, resulting in a growth of new clients. You will deal with all non-purchase/sale related duties including: Rents (reviews, debtors, repayment plans) Leases (new, subleases) Liaison with clients, intermediaries and third-party Property Managers Refurbishments and alterations Plus claims, loan repayments, syndicate alterations, VAT and insurance Applicants will be currently working already in a SIPP/SSAS Property role or as SIPP/SSAS Administrator looking to specialise, or Property Managers working in commercial real estate. The firm are flexible regarding working structure so can offer working from home, hybrid or office based. If you are interested in this position click the apply button below or you can email your details to . JohnstonGreer is a recruitment agency that specialises in the Financial Services and Pensions sectors. JohnstonGreer operates as an Employment Agency in providing permanent job seeking services.
Claims Governance & Best Practice Manager Location: Manchester/ Chelmsford/ Whitstable/ Tunbridge Wells / Haywards Heath (Hybrid) The Opportunity We are looking for an experienced and technically strong Claims Governance & Best Practice Manager to lead the governance framework across our claims function. This is a senior role with strategic influence, responsible for ensuring governance, documentation, and best practice across the claims organisation remain robust, compliant, and aligned to regulatory expectations. Working closely with Claims Operations, Compliance, Risk, Audit and senior stakeholders, you will ensure governance standards are embedded across the business while driving continuous improvement in technical quality and operational excellence. If you enjoy combining technical claims expertise, governance leadership and strategic thinking , this role offers the chance to shape best practice across a large and evolving claims function. What You Will Be Doing Governance Leadership Own and maintain the Claims Governance Framework across all lines of business Oversee adherence to governance standards and regulatory obligations across the claims function Lead governance of best practice materials, claims documentation and strategy documentation Ensure strong version control, approvals and lifecycle management for all governance materials Support operational resilience and ensure robust governance controls remain in place Technical Best Practice Act as the senior authority on claims best practice Drive improvements in processes, procedures and governance controls Provide governance input into transformation initiatives, systems changes and improvement programmes Leadership Lead and develop the Claims Document Governance team Embed a high performing culture focused on strong customer outcomes Oversee team prioritisation, workload management and delivery against agreed service levels Risk, Quality and Insight Produce monthly governance reporting and management insight Identify trends, risks and opportunities for improvement Support internal and external audit activity and ensure governance evidence supports Consumer Duty expectations Stakeholder Collaboration Act as a central governance partner across the claims business Work closely with QA, Risk, Audit and Compliance teams Engage with suppliers, partners and external auditors where required What We Are Looking For Essential Experience Extensive insurance claims experience with strong technical knowledge across Motor claims including Personal Injury, Credit Hire and Property Damage Strong understanding of claims governance, regulatory expectations and compliance frameworks Experience leading a technical or governance function Proven ability to influence senior stakeholders across a large organisation Experience managing external audits within a claims environment Strong analytical capability with experience using management information to drive insight Excellent communication skills with the ability to simplify complex technical material Project or change management experience Desirable Dip CII or equivalent qualification Experience working with automated decision making or AI assisted claims handling Knowledge of operational resilience frameworks Experience working within audit or risk assurance environments Familiarity with Agile change delivery Why Join This role offers a genuine opportunity to shape the governance standards and technical excellence of a major claims operation . You will work with senior leaders across the organisation while building a culture that prioritises strong governance, fair customer outcomes and continuous improvement. If you are an experienced claims professional with a passion for governance, technical excellence and leadership, we would love to hear from you.
Mar 12, 2026
Full time
Claims Governance & Best Practice Manager Location: Manchester/ Chelmsford/ Whitstable/ Tunbridge Wells / Haywards Heath (Hybrid) The Opportunity We are looking for an experienced and technically strong Claims Governance & Best Practice Manager to lead the governance framework across our claims function. This is a senior role with strategic influence, responsible for ensuring governance, documentation, and best practice across the claims organisation remain robust, compliant, and aligned to regulatory expectations. Working closely with Claims Operations, Compliance, Risk, Audit and senior stakeholders, you will ensure governance standards are embedded across the business while driving continuous improvement in technical quality and operational excellence. If you enjoy combining technical claims expertise, governance leadership and strategic thinking , this role offers the chance to shape best practice across a large and evolving claims function. What You Will Be Doing Governance Leadership Own and maintain the Claims Governance Framework across all lines of business Oversee adherence to governance standards and regulatory obligations across the claims function Lead governance of best practice materials, claims documentation and strategy documentation Ensure strong version control, approvals and lifecycle management for all governance materials Support operational resilience and ensure robust governance controls remain in place Technical Best Practice Act as the senior authority on claims best practice Drive improvements in processes, procedures and governance controls Provide governance input into transformation initiatives, systems changes and improvement programmes Leadership Lead and develop the Claims Document Governance team Embed a high performing culture focused on strong customer outcomes Oversee team prioritisation, workload management and delivery against agreed service levels Risk, Quality and Insight Produce monthly governance reporting and management insight Identify trends, risks and opportunities for improvement Support internal and external audit activity and ensure governance evidence supports Consumer Duty expectations Stakeholder Collaboration Act as a central governance partner across the claims business Work closely with QA, Risk, Audit and Compliance teams Engage with suppliers, partners and external auditors where required What We Are Looking For Essential Experience Extensive insurance claims experience with strong technical knowledge across Motor claims including Personal Injury, Credit Hire and Property Damage Strong understanding of claims governance, regulatory expectations and compliance frameworks Experience leading a technical or governance function Proven ability to influence senior stakeholders across a large organisation Experience managing external audits within a claims environment Strong analytical capability with experience using management information to drive insight Excellent communication skills with the ability to simplify complex technical material Project or change management experience Desirable Dip CII or equivalent qualification Experience working with automated decision making or AI assisted claims handling Knowledge of operational resilience frameworks Experience working within audit or risk assurance environments Familiarity with Agile change delivery Why Join This role offers a genuine opportunity to shape the governance standards and technical excellence of a major claims operation . You will work with senior leaders across the organisation while building a culture that prioritises strong governance, fair customer outcomes and continuous improvement. If you are an experienced claims professional with a passion for governance, technical excellence and leadership, we would love to hear from you.
Job Title Audit Senior (Film & TV) Location London Salary £52,000 - £56,000 Are you a recently or newly qualified auditor looking to take the next step in your career? Do you want to work with exciting clients across the Film & TV industry, including production companies, talent agencies and media entrepreneurs? We are partnering with a leading London-based accountancy firm with a well-established specialist department dedicated to Film & TV clients. Due to continued growth, they are seeking an ambitious and confident Audit Senior to join their dynamic team. What you will be doing as an Audit Senior in the Film & TV team: Lead audit engagements from planning through to completion Supervise and mentor junior team members Act as the main point of contact for clients during fieldwork Prepare and review statutory accounts under UK GAAP Identify risk areas and ensure compliance with auditing standards Liaise with managers and partners to deliver high-quality client service Work closely with clients in the Film & TV sector, gaining exposure to production accounting, tax relief claims, and sector-specific reporting issues What you will need to succeed as an Audit Senior in the Film & TV team: ACA or ACCA qualified (ideally newly or recently qualified) Strong experience leading audits within an accountancy practice Comfortable supervising and reviewing the work of junior staff Technically strong with UK GAAP and auditing standards Excellent communication and client-facing skills An interest in (or exposure to) Film & TV or creative industry clients would be advantageous Why join this firm? Competitive salary and benefits package Clear progression to higher levels at the firm Exposure to high-profile and creative industry clients Supportive and collaborative working culture Hybrid working options Central London office location What next? The client is keen to start interviewing NOW! So, if you are interested, please apply asap! As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Mar 12, 2026
Full time
Job Title Audit Senior (Film & TV) Location London Salary £52,000 - £56,000 Are you a recently or newly qualified auditor looking to take the next step in your career? Do you want to work with exciting clients across the Film & TV industry, including production companies, talent agencies and media entrepreneurs? We are partnering with a leading London-based accountancy firm with a well-established specialist department dedicated to Film & TV clients. Due to continued growth, they are seeking an ambitious and confident Audit Senior to join their dynamic team. What you will be doing as an Audit Senior in the Film & TV team: Lead audit engagements from planning through to completion Supervise and mentor junior team members Act as the main point of contact for clients during fieldwork Prepare and review statutory accounts under UK GAAP Identify risk areas and ensure compliance with auditing standards Liaise with managers and partners to deliver high-quality client service Work closely with clients in the Film & TV sector, gaining exposure to production accounting, tax relief claims, and sector-specific reporting issues What you will need to succeed as an Audit Senior in the Film & TV team: ACA or ACCA qualified (ideally newly or recently qualified) Strong experience leading audits within an accountancy practice Comfortable supervising and reviewing the work of junior staff Technically strong with UK GAAP and auditing standards Excellent communication and client-facing skills An interest in (or exposure to) Film & TV or creative industry clients would be advantageous Why join this firm? Competitive salary and benefits package Clear progression to higher levels at the firm Exposure to high-profile and creative industry clients Supportive and collaborative working culture Hybrid working options Central London office location What next? The client is keen to start interviewing NOW! So, if you are interested, please apply asap! As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
About the role: We are seeking a full-time Warranty Administrator with strong administration skills and the ability to work independently, to join the Aftersales team at BYD UK. Working location: Hounslow, London Key responsibilities: Submit accurate warranty and goodwill claims on a daily and weekly basis Monitor daily and weekly reports Resubmit all rejected claims promptly Administer warranty policy in the best interest of the manufacturer and the customer, aiming for profitability and efficiency Maintain records of warranty submissions and customer contributions towards goodwill claims Liaise with the parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to the manufacturer on request. Follow up on payment of outstanding claims, processing service provider invoices Verify the criteria required by the factory Conduct regular onsite audits of service records and physical parts to ensure full alignment with manufacturer standards and internal Undertake other tasks as requested by the Aftersales Manager Skills and requirements Minimum 3 years of relevant work experience; familiarity with after-sales service Main dealer warranty experience Computer skills are essential Ability to use own initiative and multitask Possess exceptional organisational skills Team player Personable approach, with a polite and courteous manner Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence Has right-to-work in the UK We offer: Performance and experience-based competitive remuneration; Scottish Widow workplace pension; 25 days paid holidays + public holidays; On-site free parking; Commute allowance; Car sacrifice scheme; Private healthcare Department & company wide teambuilding events; An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Mar 12, 2026
Full time
About the role: We are seeking a full-time Warranty Administrator with strong administration skills and the ability to work independently, to join the Aftersales team at BYD UK. Working location: Hounslow, London Key responsibilities: Submit accurate warranty and goodwill claims on a daily and weekly basis Monitor daily and weekly reports Resubmit all rejected claims promptly Administer warranty policy in the best interest of the manufacturer and the customer, aiming for profitability and efficiency Maintain records of warranty submissions and customer contributions towards goodwill claims Liaise with the parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to the manufacturer on request. Follow up on payment of outstanding claims, processing service provider invoices Verify the criteria required by the factory Conduct regular onsite audits of service records and physical parts to ensure full alignment with manufacturer standards and internal Undertake other tasks as requested by the Aftersales Manager Skills and requirements Minimum 3 years of relevant work experience; familiarity with after-sales service Main dealer warranty experience Computer skills are essential Ability to use own initiative and multitask Possess exceptional organisational skills Team player Personable approach, with a polite and courteous manner Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence Has right-to-work in the UK We offer: Performance and experience-based competitive remuneration; Scottish Widow workplace pension; 25 days paid holidays + public holidays; On-site free parking; Commute allowance; Car sacrifice scheme; Private healthcare Department & company wide teambuilding events; An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Corporate Tax Senior Manager Leading Independent Firm £57,000 - £75,000 + (Hybrid Working & Wider Benefits) We are working with one of Scotland's leading independent accountancy firms and home to many ex-Big 4 professionals from firms such as EY and PwC. This Senior Corporate Tax Manager role offers exposure to high-quality Corporate Tax and R&D advisory work, including complex structuring, innovation reliefs and international projects. It's an opportunity to deliver Big 4-level technical work within a dynamic, growing independent firm known for strong leadership and client relationships. The Role Manage a diverse portfolio of Corporate Tax and R&D clients across multiple sectors Lead complex advisory assignments including structuring, innovation reliefs and international elements Oversee preparation and review of R&D claims (SME & RDEC) and Corporate Tax compliance Work closely with Partners to strengthen client relationships and drive commercial growth What We're Looking For CA or CTA qualified (or equivalent experience) with strong Corporate Tax expertise Proven experience managing R&D tax relief claims and advisory work Strong leadership skills with experience mentoring and developing teams Commercially aware, client-driven and able to manage multiple deadlines effectively What's on Offer Competitive salary and benefits package 35 days holiday plus buy/sell scheme and hybrid working policy Generous pension, life assurance and professional subscriptions Clear progression opportunities as part of the firm's continued growth strategy Interested in learning more? To discuss this role further or explore how it fits into your career goals, contact Victoria Walker at As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Mar 12, 2026
Full time
Corporate Tax Senior Manager Leading Independent Firm £57,000 - £75,000 + (Hybrid Working & Wider Benefits) We are working with one of Scotland's leading independent accountancy firms and home to many ex-Big 4 professionals from firms such as EY and PwC. This Senior Corporate Tax Manager role offers exposure to high-quality Corporate Tax and R&D advisory work, including complex structuring, innovation reliefs and international projects. It's an opportunity to deliver Big 4-level technical work within a dynamic, growing independent firm known for strong leadership and client relationships. The Role Manage a diverse portfolio of Corporate Tax and R&D clients across multiple sectors Lead complex advisory assignments including structuring, innovation reliefs and international elements Oversee preparation and review of R&D claims (SME & RDEC) and Corporate Tax compliance Work closely with Partners to strengthen client relationships and drive commercial growth What We're Looking For CA or CTA qualified (or equivalent experience) with strong Corporate Tax expertise Proven experience managing R&D tax relief claims and advisory work Strong leadership skills with experience mentoring and developing teams Commercially aware, client-driven and able to manage multiple deadlines effectively What's on Offer Competitive salary and benefits package 35 days holiday plus buy/sell scheme and hybrid working policy Generous pension, life assurance and professional subscriptions Clear progression opportunities as part of the firm's continued growth strategy Interested in learning more? To discuss this role further or explore how it fits into your career goals, contact Victoria Walker at As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
New Business Account Executive Location: Midlands Salary: Negotiable + Car Allowance + Bonus + BenefitsAs a business we've grown consistently over the last few years which has been driven by our client led approach. As a Forever Company we're passionate about not only looking after our clients but also our Team, with some fantastic career and progression prospects across our expanding business both in the UK & Europe but also our international operations.Our team consistently deliver outstanding service to our clients and have built an enjoyable working environment across all our offices in the region for our team, which thrives on delivering results for our clients.Given our consistent growth over the last few years and to ensure we continue to do this we're looking for a New Business focused Account Executive to join the team to build their own portfolio.You'll be fully supported by our dedicated and highly experienced broking support and claims teams to ensure you can focus on what you do best, winning and looking after clients. On a day to day basis you'll be: Developing a personal pipeline of new business Adding new introducers to your network Advising clients on New Business Quotations, coverage requirements and ultimately through to their renewals Working with clients to expand and develop their coverage to ensue they have the right cover Liaising with the broking and support team to ensure all documentation is accurate Actively negotiating with Underwriters as required to secure the best terms Working in a compliant and timely manner on all cases. Ensuring income and subsequently retention targets are achieved and maintained. Working with the management team to achieve business objectives and support with the development of colleagues What's on offer: A fantastic environment that's built around looking after clients requirements and supporting staff at all levels.The ability to keep what you bring on, why hand it off to someone else when you've done all the hard work?A full broking and claims team to support you on getting things done.A highly competitive basic salary, car allowance, bonus and all the normal benefits on top; Pension, 25 days holiday + Bank Holidays, Life Assurance, Share Save Scheme and flex benefits (including holiday purchase scheme) post probationWe'll also fully support your professional development (including funded qualifications)Our wider rewards structure properly rewards you for your own performance and is designed to generate long term wealth for our teammates alongside your normal bonus. Your experience: You'll have a solid grounding across the range of Commercial Insurance market and be looking for somewhere to build a personal portfolio and put down roots as part of a forever business. Your skill set will include high level communication (Verbal, Written Video), negotiation, influencing, sales, stakeholder management, delegation and IT skills with a client first mindset You should also be confident in dealing with stakeholders at all levels particularly board level. A full driving licence Role Synonyms: Commercial New Business Account Executive, Account Director, New Business Account Manager, Servicing Account Executive, New Business Account Executive, Commercial Insurance Developer, Commercial Insurance Producer, Commercial Insurance Sales Executive
Mar 12, 2026
Full time
New Business Account Executive Location: Midlands Salary: Negotiable + Car Allowance + Bonus + BenefitsAs a business we've grown consistently over the last few years which has been driven by our client led approach. As a Forever Company we're passionate about not only looking after our clients but also our Team, with some fantastic career and progression prospects across our expanding business both in the UK & Europe but also our international operations.Our team consistently deliver outstanding service to our clients and have built an enjoyable working environment across all our offices in the region for our team, which thrives on delivering results for our clients.Given our consistent growth over the last few years and to ensure we continue to do this we're looking for a New Business focused Account Executive to join the team to build their own portfolio.You'll be fully supported by our dedicated and highly experienced broking support and claims teams to ensure you can focus on what you do best, winning and looking after clients. On a day to day basis you'll be: Developing a personal pipeline of new business Adding new introducers to your network Advising clients on New Business Quotations, coverage requirements and ultimately through to their renewals Working with clients to expand and develop their coverage to ensue they have the right cover Liaising with the broking and support team to ensure all documentation is accurate Actively negotiating with Underwriters as required to secure the best terms Working in a compliant and timely manner on all cases. Ensuring income and subsequently retention targets are achieved and maintained. Working with the management team to achieve business objectives and support with the development of colleagues What's on offer: A fantastic environment that's built around looking after clients requirements and supporting staff at all levels.The ability to keep what you bring on, why hand it off to someone else when you've done all the hard work?A full broking and claims team to support you on getting things done.A highly competitive basic salary, car allowance, bonus and all the normal benefits on top; Pension, 25 days holiday + Bank Holidays, Life Assurance, Share Save Scheme and flex benefits (including holiday purchase scheme) post probationWe'll also fully support your professional development (including funded qualifications)Our wider rewards structure properly rewards you for your own performance and is designed to generate long term wealth for our teammates alongside your normal bonus. Your experience: You'll have a solid grounding across the range of Commercial Insurance market and be looking for somewhere to build a personal portfolio and put down roots as part of a forever business. Your skill set will include high level communication (Verbal, Written Video), negotiation, influencing, sales, stakeholder management, delegation and IT skills with a client first mindset You should also be confident in dealing with stakeholders at all levels particularly board level. A full driving licence Role Synonyms: Commercial New Business Account Executive, Account Director, New Business Account Manager, Servicing Account Executive, New Business Account Executive, Commercial Insurance Developer, Commercial Insurance Producer, Commercial Insurance Sales Executive
Associate, Commercial Property Management page is loaded Associate, Commercial Property Managementremote type: On Sitelocations: UK - Bristol - Assembly Buildingtime type: Full timeposted on: Posted Todayjob requisition id: JR100967 Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Knight Frank is the leading independent property consultancy in the UK, offering agency and professional advice across Commercial, Residential, and Rural sectors.Based in our Bristol office, the Property Asset Management department is looking to recruit an Associate to manage a regional portfolio.This is a senior role with direct portfolio responsibility and an expectation to contribute to business development activity to support portfolio growth. The successful candidate will work within a dynamic team managing a predominantly commercial portfolio.Responsibilities include contributing to client strategy, asset management, development, leasing, property management, and facilities management. The role is varied, and every day is different. What you will be responsible for Drive business development and contribute to portfolio growth. Deliver high-quality client reporting and specialist property management advice. Build and maintain strong relationships with prospective and existing clients to uphold the professional image of the Partnership. Provide proactive, hands-on asset and property management for a mixed-use regional portfolio. Take full responsibility for asset management advice, including lease events and value-enhancement opportunities. Liaise with client accountants to review rent-raising reports and ensure timely rent and service charge demands. Work with credit controllers to manage rent collection, arrears recovery, and payment plans. Prepare annual service charge budgets and reconciliations, and monitor expenditure in collaboration with building managers, FM teams, and client accountants. Instruct and liaise with building managers/FM and consultants on repairs, maintenance programmes, and refurbishment projects. Coordinate with insurance brokers for annual renewals and manage insurance claims. Build strong landlord-tenant relationships, acting as the main point of contact and conducting regular property inspections. Oversee tenant fit-out approvals and manage applications for alterations, subletting, assignments, and wayleaves in liaison with client solicitors. Execute lease transactions directly or oversee other departments/third-party advisers where necessary. Produce concise, high-quality reports and communicate effectively with clients both in writing and face-to-face. Proactively manage consultant and contractor relationships and collaborate with other Knight Frank departments (including cross-selling opportunities). Maintain a strong understanding of landlord and tenant matters and pursue property management opportunities. Apply knowledge of the RICS Professional Statement: Service Charges in Commercial Property to advise clients and colleagues. Perform other tasks delegated by Partners as required. What experience you will need Qualifications / Education Required Degree educated. MRICS Clean UK driving licence (essential). Career Experience Required Commercial Property Management experience (essential). Familiarity with property management software and systems. Experience working across a variety of asset classes. Aptitudes / Skills Required Strong analytical skills and proficiency in Excel. Collaborative team player with the ability to achieve and exceed goals. Highly motivated, able to manage multiple deadlines and priorities, and capable of directing others where appropriate. Entrepreneurial mindset with the ability to provide solutions and options in new situations. Excellent written communication skills for producing clear, concise, and accurate reports. Professional, proactive approach with strong client focus. High attention to detail, well-organised, and pragmatic with a common-sense approach.Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Mar 12, 2026
Full time
Associate, Commercial Property Management page is loaded Associate, Commercial Property Managementremote type: On Sitelocations: UK - Bristol - Assembly Buildingtime type: Full timeposted on: Posted Todayjob requisition id: JR100967 Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Knight Frank is the leading independent property consultancy in the UK, offering agency and professional advice across Commercial, Residential, and Rural sectors.Based in our Bristol office, the Property Asset Management department is looking to recruit an Associate to manage a regional portfolio.This is a senior role with direct portfolio responsibility and an expectation to contribute to business development activity to support portfolio growth. The successful candidate will work within a dynamic team managing a predominantly commercial portfolio.Responsibilities include contributing to client strategy, asset management, development, leasing, property management, and facilities management. The role is varied, and every day is different. What you will be responsible for Drive business development and contribute to portfolio growth. Deliver high-quality client reporting and specialist property management advice. Build and maintain strong relationships with prospective and existing clients to uphold the professional image of the Partnership. Provide proactive, hands-on asset and property management for a mixed-use regional portfolio. Take full responsibility for asset management advice, including lease events and value-enhancement opportunities. Liaise with client accountants to review rent-raising reports and ensure timely rent and service charge demands. Work with credit controllers to manage rent collection, arrears recovery, and payment plans. Prepare annual service charge budgets and reconciliations, and monitor expenditure in collaboration with building managers, FM teams, and client accountants. Instruct and liaise with building managers/FM and consultants on repairs, maintenance programmes, and refurbishment projects. Coordinate with insurance brokers for annual renewals and manage insurance claims. Build strong landlord-tenant relationships, acting as the main point of contact and conducting regular property inspections. Oversee tenant fit-out approvals and manage applications for alterations, subletting, assignments, and wayleaves in liaison with client solicitors. Execute lease transactions directly or oversee other departments/third-party advisers where necessary. Produce concise, high-quality reports and communicate effectively with clients both in writing and face-to-face. Proactively manage consultant and contractor relationships and collaborate with other Knight Frank departments (including cross-selling opportunities). Maintain a strong understanding of landlord and tenant matters and pursue property management opportunities. Apply knowledge of the RICS Professional Statement: Service Charges in Commercial Property to advise clients and colleagues. Perform other tasks delegated by Partners as required. What experience you will need Qualifications / Education Required Degree educated. MRICS Clean UK driving licence (essential). Career Experience Required Commercial Property Management experience (essential). Familiarity with property management software and systems. Experience working across a variety of asset classes. Aptitudes / Skills Required Strong analytical skills and proficiency in Excel. Collaborative team player with the ability to achieve and exceed goals. Highly motivated, able to manage multiple deadlines and priorities, and capable of directing others where appropriate. Entrepreneurial mindset with the ability to provide solutions and options in new situations. Excellent written communication skills for producing clear, concise, and accurate reports. Professional, proactive approach with strong client focus. High attention to detail, well-organised, and pragmatic with a common-sense approach.Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Block Manager OA are recruiting for a Block Manager to join our client's dynamic and growing team. We're looking for a Block Manager who will be responsible for co ordinating and managing all services and maintenance contracts and communicating with clients and leaseholders/freeholders in line with the contracted management agreement to run and maintain their block/development accordingly. Location: Borehamwood Hours: Monday - Friday. 9am 5:30pm. Salary: £35,000 £45,000 - depending on experience Block Manager Benefits 20 days annual leave per annum plus Bank Holidays Car Salary Sacrifice scheme One month sabbatical after 10 years' service Star of the week Employee of the month Key Responsibilities Preparing annual service charge budgets Insurance claims handling Inspection of sites to ensure the quality of services provided are satisfactory and to identify building repairs in line with health and safety issues. Health & Safety Compliance Coordinate contractors Liaise with other team members and departments Building strong and proactive relationships with clients Respond to leasehold enquiries in an efficient manner Attend external meetings as needed Skills and Experience Strong management and organisational skills Excellent communication skills Good attention to detail The ability to multitask Ideally IRPM qualified Knowledge of property management principles and procedures Good soft skills when dealing with people to empathise and understand customers' needs Working knowledge of a property management computer system Working knowledge of windows-based spreadsheets - i.e. Excel Ability to use Microsoft Word Good written and verbal communication skills If you are interested in this position, please apply online with your CV. BARNPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold your provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
Mar 12, 2026
Full time
Block Manager OA are recruiting for a Block Manager to join our client's dynamic and growing team. We're looking for a Block Manager who will be responsible for co ordinating and managing all services and maintenance contracts and communicating with clients and leaseholders/freeholders in line with the contracted management agreement to run and maintain their block/development accordingly. Location: Borehamwood Hours: Monday - Friday. 9am 5:30pm. Salary: £35,000 £45,000 - depending on experience Block Manager Benefits 20 days annual leave per annum plus Bank Holidays Car Salary Sacrifice scheme One month sabbatical after 10 years' service Star of the week Employee of the month Key Responsibilities Preparing annual service charge budgets Insurance claims handling Inspection of sites to ensure the quality of services provided are satisfactory and to identify building repairs in line with health and safety issues. Health & Safety Compliance Coordinate contractors Liaise with other team members and departments Building strong and proactive relationships with clients Respond to leasehold enquiries in an efficient manner Attend external meetings as needed Skills and Experience Strong management and organisational skills Excellent communication skills Good attention to detail The ability to multitask Ideally IRPM qualified Knowledge of property management principles and procedures Good soft skills when dealing with people to empathise and understand customers' needs Working knowledge of a property management computer system Working knowledge of windows-based spreadsheets - i.e. Excel Ability to use Microsoft Word Good written and verbal communication skills If you are interested in this position, please apply online with your CV. BARNPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold your provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
Our client, an Oil and Gas Operator is seeking a Treasury Manager. This is a Permanent Staff position based in Aberdeen. The Treasury Manager is responsible for managing liquidity, financial risk, banking and treasury operations across the company. This includes cash management and deposit optimization, FX risk mitigation, credit support and insurance risk oversight. The role ensures compliance with treasury policies and delivers value through efficient processes as well as risk and stakeholder management. Key tasks/responsibilities: Cash & Liquidity Management - Manage daily cash positions in and outside cash pool FX Risk Management - Measure and monitor foreign exchange exposures and execute FX management strategies Credit Support - Coordinate issuance and renewal of bank guarantees, letters of credit, surety bonds, maintain register Deposit Management - Following the principles of Security, Liquidity and Yield manage investments monitor counterparty risk Risk & Insurance - Support corporate insurance programs, including policy renewals and claims management Policy, Compliance & Reporting - Ensure adherence to Treasury Policy and regulatory requirements Projects & Transformation - Drive automation, TMS enhancements, and process standardization. Experience Required: Bachelor's degree in Finance, Accounting, Economics; ACT/AMCT, CFA, or CTP preferred. Experience in corporate treasury or banking with exposure to cash management, FX, credit, and insurance. Strong knowledge of cash pooling, FX risk management, hedge accounting, banking operations as well as risk and insurance. Hands-on experience with TMS (e.g., Kyriba, Quantum) and ERP systems. Skills & Competencies: Self starter, analytical and detail-oriented with strong quantitative skills. Ability to manage multiple priorities and deliver under pressure. Excellent stakeholder management and communication skills. Ability to build or improve Treasury processes. Team player with the ability to operate in a dynamic environment, with a continuous improvement mindset
Mar 12, 2026
Full time
Our client, an Oil and Gas Operator is seeking a Treasury Manager. This is a Permanent Staff position based in Aberdeen. The Treasury Manager is responsible for managing liquidity, financial risk, banking and treasury operations across the company. This includes cash management and deposit optimization, FX risk mitigation, credit support and insurance risk oversight. The role ensures compliance with treasury policies and delivers value through efficient processes as well as risk and stakeholder management. Key tasks/responsibilities: Cash & Liquidity Management - Manage daily cash positions in and outside cash pool FX Risk Management - Measure and monitor foreign exchange exposures and execute FX management strategies Credit Support - Coordinate issuance and renewal of bank guarantees, letters of credit, surety bonds, maintain register Deposit Management - Following the principles of Security, Liquidity and Yield manage investments monitor counterparty risk Risk & Insurance - Support corporate insurance programs, including policy renewals and claims management Policy, Compliance & Reporting - Ensure adherence to Treasury Policy and regulatory requirements Projects & Transformation - Drive automation, TMS enhancements, and process standardization. Experience Required: Bachelor's degree in Finance, Accounting, Economics; ACT/AMCT, CFA, or CTP preferred. Experience in corporate treasury or banking with exposure to cash management, FX, credit, and insurance. Strong knowledge of cash pooling, FX risk management, hedge accounting, banking operations as well as risk and insurance. Hands-on experience with TMS (e.g., Kyriba, Quantum) and ERP systems. Skills & Competencies: Self starter, analytical and detail-oriented with strong quantitative skills. Ability to manage multiple priorities and deliver under pressure. Excellent stakeholder management and communication skills. Ability to build or improve Treasury processes. Team player with the ability to operate in a dynamic environment, with a continuous improvement mindset
A leading provider of structural warranty insurance solutions is seeking an experienced and strategic Business Development Manager to cover the South West region. Operating within a high?growth division, the role focuses on expanding market presence among large regional house builders, housing contractors, developers, housing associations, and government bodies.This is a key commercial role that blends new business generation with strategic account management, supporting a nationwide network of more than 3,500 surveyors.In this role, you will be responsible for driving the acquisition of new clients across builders, developers, contractors, and housing associations, while also managing and growing existing accounts to generate additional commercial opportunities. You will build, manage, and prioritise a strong sales pipeline within the region and develop effective relationships with surveyors, underwriters, and other internal technical stakeholders.The position requires regular face to face meetings with clients across the territory and close collaboration with underwriting, claims, and technical teams. You will also make full use of dedicated sales support who assist with administration, quotations, and technical engagement to ensure seamless service delivery.You will be part of a collaborative and growth-focused team, participating in weekly virtual team calls and quarterly sales meetings held in either London or the North West.The role is supported by an experienced internal sales support function, ensuring you have the operational backing needed to perform effectively. You will work closely with colleagues across the business as part of a dynamic national team committed to continuous expansion and high performance.The ideal candidate will bring a strong background in B2B sales within the construction, housing, insurance, or related technical sectors, with proven experience managing complex sales cycles involving multiple stakeholders. You should be commercially astute and able to engage confidently with underwriters and other technical specialists.The role requires someone who is organised, structured, and capable of managing a demanding regional schedule. A strategic mindset, strong relationship building skills, and the ability to handle technical products are essential attributes for success.You will be rewarded with a competitive base salary up to around the £70k mark depending on your experience. You will also receive a car allowance of £470 per month. Where this really stands out is the commission which you can receive which would be up to £60,000 per annum.If you are an experienced Business Development Manager looking for a new challenge working for a highly regarded Insurer this could be the perfect role for you. This is a company that is undergoing significant expansion with ambitious growth targets, offering genuine career development, strong earning potential, and the chance to influence regional strategy.
Mar 12, 2026
Full time
A leading provider of structural warranty insurance solutions is seeking an experienced and strategic Business Development Manager to cover the South West region. Operating within a high?growth division, the role focuses on expanding market presence among large regional house builders, housing contractors, developers, housing associations, and government bodies.This is a key commercial role that blends new business generation with strategic account management, supporting a nationwide network of more than 3,500 surveyors.In this role, you will be responsible for driving the acquisition of new clients across builders, developers, contractors, and housing associations, while also managing and growing existing accounts to generate additional commercial opportunities. You will build, manage, and prioritise a strong sales pipeline within the region and develop effective relationships with surveyors, underwriters, and other internal technical stakeholders.The position requires regular face to face meetings with clients across the territory and close collaboration with underwriting, claims, and technical teams. You will also make full use of dedicated sales support who assist with administration, quotations, and technical engagement to ensure seamless service delivery.You will be part of a collaborative and growth-focused team, participating in weekly virtual team calls and quarterly sales meetings held in either London or the North West.The role is supported by an experienced internal sales support function, ensuring you have the operational backing needed to perform effectively. You will work closely with colleagues across the business as part of a dynamic national team committed to continuous expansion and high performance.The ideal candidate will bring a strong background in B2B sales within the construction, housing, insurance, or related technical sectors, with proven experience managing complex sales cycles involving multiple stakeholders. You should be commercially astute and able to engage confidently with underwriters and other technical specialists.The role requires someone who is organised, structured, and capable of managing a demanding regional schedule. A strategic mindset, strong relationship building skills, and the ability to handle technical products are essential attributes for success.You will be rewarded with a competitive base salary up to around the £70k mark depending on your experience. You will also receive a car allowance of £470 per month. Where this really stands out is the commission which you can receive which would be up to £60,000 per annum.If you are an experienced Business Development Manager looking for a new challenge working for a highly regarded Insurer this could be the perfect role for you. This is a company that is undergoing significant expansion with ambitious growth targets, offering genuine career development, strong earning potential, and the chance to influence regional strategy.
Account Manager Location: Sawbridgeworth Package: £Negotiable + Benefits As a result of our continued growth and success in the insurance market we are seeking an ambitious and driven Account Manager to join our team in Sawbridgeworth. Administer a portfolio of clients, ensuring renewal and liaising with clients and Underwriters as required. Deliver a high level of support to clients, Support new business initiatives through collaboration with colleagues. The Day To Day: Renewal and ongoing servicing of a portfolio of existing clients, ensuring adherence to FCA and internal compliance guidelines; Ensuring records are fully and properly maintained on Goldmine database; Development of relationships by ensuring face to face meetings are held. Training of clients on basic policy administration; Supporting/advising clients on credit limit appeals, overdue accounts, negotiation of claims, and submission of turnover declarations; Timely negotiation of client renewals in accordance with compliance guidelines; Working with new business team to identify target companies and grow sales; Managing and developing underwriter and other professional relationships; Provide management information on renewals on a timely basis; Ensure that Xenia Brand and code of conduct is adhered to at all times both within the workplace or at other external events; Adhere to Xenia policies; Refer any matter beyond the level of an individual's experience or authority to their line manager; Complete a minimum of 15 hours of continuous professional development annually. The Rewards: A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.) Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation). Full support for your professional development (including fully funded qualifications) About You: 2+ years experience in Trade Credit Insurance Be proficient in the use of the Acturis system and have previous experience in using insurer and broker portals You'll be able a natural communicator working with colleagues and insurer partners at all levels. Have a good working knowledge of Microsoft office applications particularly Outlook, Word and Excel and You should also be confident in dealing with stakeholders at all levels and have a wider skill set that includes strong communication (both written and verbal), negotiation, sales and IT Skills.
Mar 11, 2026
Full time
Account Manager Location: Sawbridgeworth Package: £Negotiable + Benefits As a result of our continued growth and success in the insurance market we are seeking an ambitious and driven Account Manager to join our team in Sawbridgeworth. Administer a portfolio of clients, ensuring renewal and liaising with clients and Underwriters as required. Deliver a high level of support to clients, Support new business initiatives through collaboration with colleagues. The Day To Day: Renewal and ongoing servicing of a portfolio of existing clients, ensuring adherence to FCA and internal compliance guidelines; Ensuring records are fully and properly maintained on Goldmine database; Development of relationships by ensuring face to face meetings are held. Training of clients on basic policy administration; Supporting/advising clients on credit limit appeals, overdue accounts, negotiation of claims, and submission of turnover declarations; Timely negotiation of client renewals in accordance with compliance guidelines; Working with new business team to identify target companies and grow sales; Managing and developing underwriter and other professional relationships; Provide management information on renewals on a timely basis; Ensure that Xenia Brand and code of conduct is adhered to at all times both within the workplace or at other external events; Adhere to Xenia policies; Refer any matter beyond the level of an individual's experience or authority to their line manager; Complete a minimum of 15 hours of continuous professional development annually. The Rewards: A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.) Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation). Full support for your professional development (including fully funded qualifications) About You: 2+ years experience in Trade Credit Insurance Be proficient in the use of the Acturis system and have previous experience in using insurer and broker portals You'll be able a natural communicator working with colleagues and insurer partners at all levels. Have a good working knowledge of Microsoft office applications particularly Outlook, Word and Excel and You should also be confident in dealing with stakeholders at all levels and have a wider skill set that includes strong communication (both written and verbal), negotiation, sales and IT Skills.
A fantastic opportunity has arisen to join a well-established independent insurance broker in the picturesque suburban area of Manchester. With over 4 decades of reputation built on trust, personal service and long-standing client relationships, this business is looking for an experienced Commercial Account Manager to become a key part of its close-knit team. The role You will manage an existing book of loyal SME and mid-market clients. The role is focused on providing expert advice, retaining and developing relationships and delivering a truly client-first service. These are genuine relationships built on trust and continuity, giving you the chance to act as a true adviser. What you will be doing? Managing a portfolio of commercial clients. Handling renewals, mid-term adjustments, referrals, new business enquiries and conversions. Supporting claims liaison where required. Working across Commercial Property, Liability and Fleet (exposure to Professional Risks, Cyber, and D&O is advantageous). Open-market broking and maintaining strong insurer relationships. Preparing renewal presentations, policy documentation and client reports. About you: Supporting future growth through new business opportunities within the existing book. Proven solid commercial insurance experience within a broker environment. Acturis experience (essential). A broad range of commercial products. Confident communicator with a natural ability to maintain and build relationships. Organised, proactive and able to manage your own workload. Why you will love this role: In this highly rewarding role where relationships and service come first, you will inherit a well-established book and play a real part in the future growth of a respected broker. Team-orientated personality- culture fit is key in this close-knit collaborative team. Excellent salary (depending on experience). Friendly team with varied expertise and a supportive culture. Ongoing professional development with CII study support Free on-site parking. Pension. 3x death in service. 25 days holiday + bank holidays + an extra day for your birthday. Working hours: Monday-Friday, 9:00am-5:00pm. At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we're looking for in this or other roles.
Mar 11, 2026
Full time
A fantastic opportunity has arisen to join a well-established independent insurance broker in the picturesque suburban area of Manchester. With over 4 decades of reputation built on trust, personal service and long-standing client relationships, this business is looking for an experienced Commercial Account Manager to become a key part of its close-knit team. The role You will manage an existing book of loyal SME and mid-market clients. The role is focused on providing expert advice, retaining and developing relationships and delivering a truly client-first service. These are genuine relationships built on trust and continuity, giving you the chance to act as a true adviser. What you will be doing? Managing a portfolio of commercial clients. Handling renewals, mid-term adjustments, referrals, new business enquiries and conversions. Supporting claims liaison where required. Working across Commercial Property, Liability and Fleet (exposure to Professional Risks, Cyber, and D&O is advantageous). Open-market broking and maintaining strong insurer relationships. Preparing renewal presentations, policy documentation and client reports. About you: Supporting future growth through new business opportunities within the existing book. Proven solid commercial insurance experience within a broker environment. Acturis experience (essential). A broad range of commercial products. Confident communicator with a natural ability to maintain and build relationships. Organised, proactive and able to manage your own workload. Why you will love this role: In this highly rewarding role where relationships and service come first, you will inherit a well-established book and play a real part in the future growth of a respected broker. Team-orientated personality- culture fit is key in this close-knit collaborative team. Excellent salary (depending on experience). Friendly team with varied expertise and a supportive culture. Ongoing professional development with CII study support Free on-site parking. Pension. 3x death in service. 25 days holiday + bank holidays + an extra day for your birthday. Working hours: Monday-Friday, 9:00am-5:00pm. At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we're looking for in this or other roles.
We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Manchester or Surrey. This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector. Please note that the Manchester team travels to Surrey for a week- once in two months to collaborate and work together. The role As a Claims and Complaints Handler, you will: Manage legal expenses insurance claims from notification through to settlement. Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish. Liaise with clients, intermediaries and third parties. Maintain the highest levels of customer service and professionalism. About you We are keen to hear from candidates who have: At least 1- 2 years' insurance experience in a similar role. Ideally experience dealing with formal complaints in line with FCA regulations. Strong organisation and time management skills with excellent attention to detail. The ability to communicate confidently with senior stakeholders and external parties. Excellent interpersonal and communication skills across phone, digital and face-to-face channels A proactive approach to learning and professional development Insurance or legal qualifications would be beneficial but are not essential. About the team You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
Mar 11, 2026
Full time
We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Manchester or Surrey. This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector. Please note that the Manchester team travels to Surrey for a week- once in two months to collaborate and work together. The role As a Claims and Complaints Handler, you will: Manage legal expenses insurance claims from notification through to settlement. Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish. Liaise with clients, intermediaries and third parties. Maintain the highest levels of customer service and professionalism. About you We are keen to hear from candidates who have: At least 1- 2 years' insurance experience in a similar role. Ideally experience dealing with formal complaints in line with FCA regulations. Strong organisation and time management skills with excellent attention to detail. The ability to communicate confidently with senior stakeholders and external parties. Excellent interpersonal and communication skills across phone, digital and face-to-face channels A proactive approach to learning and professional development Insurance or legal qualifications would be beneficial but are not essential. About the team You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Surrey or Manchester. This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector. The role As a Claims and Complaints Handler, you will: Manage legal expenses insurance claims from notification through to settlement. Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish. Liaise with clients, intermediaries and third parties. Maintain the highest levels of customer service and professionalism. About you We are keen to hear from candidates who have: At least 1- 2 years' insurance experience in a similar role. Ideally experience dealing with formal complaints in line with FCA regulations. Strong organisation and time management skills with excellent attention to detail. The ability to communicate confidently with senior stakeholders and external parties. Excellent interpersonal and communication skills across phone, digital and face-to-face channels A proactive approach to learning and professional development Insurance or legal qualifications would be beneficial but are not essential. About the team You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
Mar 11, 2026
Full time
We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Surrey or Manchester. This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector. The role As a Claims and Complaints Handler, you will: Manage legal expenses insurance claims from notification through to settlement. Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish. Liaise with clients, intermediaries and third parties. Maintain the highest levels of customer service and professionalism. About you We are keen to hear from candidates who have: At least 1- 2 years' insurance experience in a similar role. Ideally experience dealing with formal complaints in line with FCA regulations. Strong organisation and time management skills with excellent attention to detail. The ability to communicate confidently with senior stakeholders and external parties. Excellent interpersonal and communication skills across phone, digital and face-to-face channels A proactive approach to learning and professional development Insurance or legal qualifications would be beneficial but are not essential. About the team You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
Job Title: Customer Service Total Loss Claims Handler Location: Liverpool Salary: £25,877 to £29,777 Plus up to £1,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 Saturdays The Total Loss department is a fast-paced and energetic department where no two days are the same. As a Total Loss Claims Handler, you will be responsible for assisting policyholders with their insurance claims and providing the highest standards of customer service, while ensuring that each incident is handled within appropriate time scales and professional manner. What you will be doing: Proactively manage a portfolio of policyholder total loss claims through to settlement Complete thorough indemnity investigations out on all cases Work closely with the inhouse engineers to guarantee a fair settlement with the policy holder Ensure that all validated claims are processed within the agreed SLA s Provide excellent customer service level expectations, taking ownership of all inbound communication Show attention to detail in the handling of insurance claims and provide chronological notes for the customer Provide affective communication to the policyholder of all claims decision and progression of insurance claims Maintain affective diary management to reduce settlement time Expertly assess policy indemnity What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Motivated self-starter Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organizational and prioritization skills with a strong attention to detail The Ability to deal with challenging customers and third-party insurers Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honoring those who serve Armed Forces Defense employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Case Handler, Customer Claims Handler, Insurance Claims Advisor, Claims Assistant may all be considered.
Mar 11, 2026
Full time
Job Title: Customer Service Total Loss Claims Handler Location: Liverpool Salary: £25,877 to £29,777 Plus up to £1,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 Saturdays The Total Loss department is a fast-paced and energetic department where no two days are the same. As a Total Loss Claims Handler, you will be responsible for assisting policyholders with their insurance claims and providing the highest standards of customer service, while ensuring that each incident is handled within appropriate time scales and professional manner. What you will be doing: Proactively manage a portfolio of policyholder total loss claims through to settlement Complete thorough indemnity investigations out on all cases Work closely with the inhouse engineers to guarantee a fair settlement with the policy holder Ensure that all validated claims are processed within the agreed SLA s Provide excellent customer service level expectations, taking ownership of all inbound communication Show attention to detail in the handling of insurance claims and provide chronological notes for the customer Provide affective communication to the policyholder of all claims decision and progression of insurance claims Maintain affective diary management to reduce settlement time Expertly assess policy indemnity What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Motivated self-starter Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organizational and prioritization skills with a strong attention to detail The Ability to deal with challenging customers and third-party insurers Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honoring those who serve Armed Forces Defense employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Case Handler, Customer Claims Handler, Insurance Claims Advisor, Claims Assistant may all be considered.
A leading consulting firm in Manchester is seeking a Manager for a client-facing role focusing on R&D projects. The successful candidate will analyze R&D eligibility, lead project teams, and prepare reports for HMRC compliance. Key qualifications include ACA/ATT/CTA qualifications, experience in R&D claims, and strong organizational skills. This position offers an opportunity to work in a dynamic team environment with a focus on innovation in tax consultancy.
Mar 11, 2026
Full time
A leading consulting firm in Manchester is seeking a Manager for a client-facing role focusing on R&D projects. The successful candidate will analyze R&D eligibility, lead project teams, and prepare reports for HMRC compliance. Key qualifications include ACA/ATT/CTA qualifications, experience in R&D claims, and strong organizational skills. This position offers an opportunity to work in a dynamic team environment with a focus on innovation in tax consultancy.
