Senior Adjudications Manager

About Us

At the NMC, we're committed to delivering excellence by living our values and behaviours every day. We foster a workplace built on these, ensuring every team member thrives and contributes to our purpose.

This role is aligned with our behaviour framework, and we'll assess you on four of these- Communicating with impact, Collaborating and including, Developing Self and Others and Acting with Purpose.

About the role

We're looking for a dynamic and resilient leader to join our Adjudications Department as a Senior Adjudications Manager. This is a pivotal leadership role, responsible for driving high performance, quality, and accountability across a busy hearings operation that plays a vital role in protecting the public and upholding confidence in the nursing and midwifery professions.
You will lead a team of hearings managers and operational staff, providing clear direction and support to ensure hearings are delivered efficiently, fairly and to consistently high standards. The postholder will play a key role in strengthening team culture, embedding NMC values and behaviours and supporting colleagues to reach their full potential.

This role carries significant operational responsibility - you will monitor budgets, manage the team and ensure resources are used effectively to deliver excellent outcomes.

We are a public-facing adjudication service with hearings delivered both virtually and in person from our London hearings centre in Stratford and Edinburgh. The postholder will be expected to maintain a strong and visible presence across our hearing operations, spending regular time on site to support staff, observe delivery and engage with stakeholders,

Key Responsibilities

• Provide clear, visible leadership, setting direction and driving a culture of high performance, professionalism and collaboration.
• Manage and develop staff through effective coaching, feedback, and performance management.
• Support a positive working culture by setting clear expectations, promoting accountability and role-modelling professional behaviours.
• Oversee the planning and delivery of hearings, ensuring they are run efficiently, fairly and in line with our statutory framework.
• Manage budgets and resources effectively, identifying and delivering cost efficiencies while maintaining quality.
• Use data and performance insights to inform decision-making, forecasting and continuous improvement.
• Work closely with senior colleagues across Adjudications, Fitness to Practise, Legal and external stakeholders to ensure joined-up delivery.
• Lead or contribute to projects that improve systems, processes, and staff capability across the Adjudications function.

About You

You'll be a confident and experienced leader who thrives on challenge and improvement. You'll have a proven record of managing complex operational teams and someone who thrives on engaging people to perform at their best and on driving continuous improvement.

You'll bring:

• Proven experience leading operational team.
• Demonstrated ability to develop individuals and teams, fostering a positive and high-performing culture.
• Financial and resource management experience, including budget monitoring and forecasting.
• Excellent planning, analytical and organisational skills.
• A collaborative and inclusive leadership style, with the ability to influence and build credibility across all levels.
• A commitment to fairness, public protection, and continuous improvement.

Please note interviews for this role will take place on the 22nd of December.