Infrastructure Operations Engineer - Police Staff - Technology - CSC - Counter Terrorism Policing HQ

Counter Terrorism Policing (CTP) relies on a wide range of technologies. As an Infrastructure Operations Engineer, you will support the Infrastructure services that underpin CTP operations to keep the country safe.

You will join a team of Infrastructure Operations Engineers, located east of Birmingham, with easy access to the M6 and M42. This is a fantastic opportunity to assist in working within a world class Platform Services Team, providing technical support for the network, from 7am to 7pm on weekdays. Compressed shift patterns are available allowing a 4-day working week. You'll also join an on-call rota, providing critical support, 24/7/365.

At this role level, you will:

• Work with a ticketing system to action service requests, incidents, and changes to the infrastructure platforms.
• Adhere to best practices for infrastructure technologies.
• Work within a service management tool working through ticket workloads to SLA (Service Level Agreement) priority.

You will work on a variety of platforms and tools so having the ability to quickly learn technical skills are key to your success.

The ideal candidate will have:

• A background in platform infrastructure support or cloud platforms.

The Infrastructure Operations Engineer will be part of an Agile service delivery team.

The Platform Services team is a key component of Counter Terrorism Police's IT strategy which operational activities depend on.

As an Infrastructure Operations Engineer, you will:

• Manage the operation of the Infrastructure Platforms.
• Provide technical support for National infrastructure relating to business as usual (BAU) and projects to ensure objectives are being met in line with CTP priorities.
• Ensure personal workload is effectively managed, prioritised and issues are escalated to line management, as necessary.
• Ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance.
• Deputise for Senior Infrastructure Operations Engineers as required.

Apply to the role by clicking the button below. Further information about the role is also available via this link.