The Valuation Tribunal Service (VTS) plays a vital role in supporting the Valuation Tribunal for England (VTE), an independent judicial body responsible for deciding appeals relating to council tax and business rates. As a non-departmental public body sponsored by the Ministry of Housing, Communities and Local Government, the VTS is committed to fairness, independence, service excellence and the effective stewardship of public funds. The VTS is seeking an experienced, strategic and values-led leader to join the organisation as Chief Executive Officer. In this pivotal role, this person will provide strategic and operational leadership of the VTS, ensuring it delivers high-quality, efficient and impartial administrative support to the VTE while upholding the Tribunal's judicial independence. This person will be the Accounting Officer for the organisation, responsible for governance, financial management and organisational performance. They will work closely with the VTS Chair and Board, the VTE President, and the sponsor department to set and deliver clear strategic priorities, drive continuous improvement and oversee the modernisation of systems and services, including digital transformation. This is a significant leadership opportunity to shape the future of the VTS, balancing operational grip with long-term vision, and ensuring value for money for the taxpayer. The VTS is looking for a senior leader with a strong track record of leading complex service-delivery organisations, in public or private service delivery environments. This person will bring substantial experience of working with boards and senior stakeholders, strong financial and governance capability, and a collaborative, inclusive leadership style aligned with the VTS's values of independence, integrity, service and value. Saxton Bampfylde Ltd is acting as an employment agency advisor to the VTS on this appointment. For further information about the role, including details about how to apply, please visit using reference QBXQA. Alternatively email . Applications should be received by noon on Thursday 12 February 2026.
Feb 07, 2026
Full time
The Valuation Tribunal Service (VTS) plays a vital role in supporting the Valuation Tribunal for England (VTE), an independent judicial body responsible for deciding appeals relating to council tax and business rates. As a non-departmental public body sponsored by the Ministry of Housing, Communities and Local Government, the VTS is committed to fairness, independence, service excellence and the effective stewardship of public funds. The VTS is seeking an experienced, strategic and values-led leader to join the organisation as Chief Executive Officer. In this pivotal role, this person will provide strategic and operational leadership of the VTS, ensuring it delivers high-quality, efficient and impartial administrative support to the VTE while upholding the Tribunal's judicial independence. This person will be the Accounting Officer for the organisation, responsible for governance, financial management and organisational performance. They will work closely with the VTS Chair and Board, the VTE President, and the sponsor department to set and deliver clear strategic priorities, drive continuous improvement and oversee the modernisation of systems and services, including digital transformation. This is a significant leadership opportunity to shape the future of the VTS, balancing operational grip with long-term vision, and ensuring value for money for the taxpayer. The VTS is looking for a senior leader with a strong track record of leading complex service-delivery organisations, in public or private service delivery environments. This person will bring substantial experience of working with boards and senior stakeholders, strong financial and governance capability, and a collaborative, inclusive leadership style aligned with the VTS's values of independence, integrity, service and value. Saxton Bampfylde Ltd is acting as an employment agency advisor to the VTS on this appointment. For further information about the role, including details about how to apply, please visit using reference QBXQA. Alternatively email . Applications should be received by noon on Thursday 12 February 2026.
A leading SaaS company in Greater London seeks a Customer Success Manager to oversee Mid-Market client accounts. The role involves driving product adoption and managing client relationships to maintain a high retention rate. The ideal candidate will have significant experience in customer success within a B2B SaaS environment, excellent analytical and communication skills, and the ability to engage with senior executives. Benefits include a private pension scheme and health insurance.
Feb 07, 2026
Full time
A leading SaaS company in Greater London seeks a Customer Success Manager to oversee Mid-Market client accounts. The role involves driving product adoption and managing client relationships to maintain a high retention rate. The ideal candidate will have significant experience in customer success within a B2B SaaS environment, excellent analytical and communication skills, and the ability to engage with senior executives. Benefits include a private pension scheme and health insurance.
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers
Feb 07, 2026
Full time
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers
Job Description: # Managing Director Seiki Systems is a leading UK supplier of manufacturing execution software solutions. Working with high precision manufacturing sectors, including Aerospace, Formula 1 & Orthopaedics Seiki operates at the cutting edge of British manufacturing. The company develops solutions which help improve its customers' competitiveness by providing software that plans, monitors, reports and helps optimise the use of manufacturing resources.You will join & lead a team supporting a product range encompassing, production data management, machine data acquisition, manual data collection and data reporting software.Seiki Systems is part of Vesta Software Group (a Jonas Company), a software supplier servicing a range of vertical markets with over 50,000 customers in 30+ countries. Sectors include Manufacturing, Metals, Auctions, Fitness, Sports & Leisure, Foodservice, Salons, Attractions, Education, Retail, Event Management, Construction, Moving & Storage, Laboratory Systems, Product Licensing, Payment Processing, Hotels, Resorts & more. This network of businesses provides a fertile environment to share expertise, knowledge & best practise with colleagues. Position: Offering both autonomy and scope for growth, you will plan, direct and manage all aspects and performance of the Business Unit (BU), design and deliver against an overall strategy to strengthen & grow the business. A growth mindset is required for this appointment. You will have extensive senior level experience aligned with or transferrable to the Manufacturing sector Working with the team to design, deliver & champion an Artificial Intelligence (AI) strategy that improves revenue, ebita, efficiencies & processes for customer, staff & shareholders A collaborative leader with a willingness to actively work on customer accounts and problem solve alongside any member of the team.BU goals to be defined and met in a timely fashion, working closely with and providing leadership to an established and knowledgeable team. The post requires, strong multi-tasking, organisational, interpersonal & leadership skills, experience of managing a P&L and multiple departments. With responsibility for the most senior relationships in strategically important accounts for both sales and service. Job Responsibilities: The role will report to a Group Leader and will be responsible for: Defining & actioning a growth and profitability strategy for the BU Motivating, leading & bringing the Seiki team with you on this growth & profitability strategy The financial and resource planning for all aspects of your BU, with full P&L control Ensuring the business is financially sound, well managed, and achieves key targets Directing and managing employees and resources to meet business objectives, within budget Overseeing the welfare and development of all employees Developing, motivating and empowering a dedicated and experienced team to deliver excellent results Responsibility for the growth strategy of the BU, including developing product strategy and ensuring delivery and support against a published roadmap Ensuring a high standard of work and customer service / satisfaction Building relationships with further industry partners and alliances, principally across the UK but potentially further afield - both in sales and delivery of solutions Implementing risk management policies to address strategic, operational and legislative compliance risks Ensuring company directives are executed successfully, and company policies and procedures are adhered to and are in line with current legislation and regulations. Leadership: Excellent leadership skills, with the ability to engage, motivate and lead the organisation through and alongside the management team Full P&L management and controls, including cadence and reporting into the parent company Demonstrate the ability to plan and coordinate a range of business functions across different teams within a software business Sound planning skills and the ability to contribute to and influence strategic direction and vision Excellent decision-making skills and an analytical approach to problem solving. General: Experience in developing, implementing and enforcing company policies and procedures The ability to support the Group Leader to make informed decisions on behalf of shareholders Knowledge of statutory, legal, and contractual obligations Contract negotiations and frameworks with both suppliers and customers. Financial Results: Experience in financial management and establishing controls and balances to minimise financial risk Proven track record in meeting and/or exceeding revenue and profit targets and previous P&L management Experience designing and managing bonus, commissions, remuneration and reward schemes. Your Personal Characteristics will include: The ability to make difficult decisions quickly, even with limited information Provide a vision & strategy for a team to get behind and deliver growth Thrive in a results driven organisation and be comfortable with financial and performance measurement Have a detailed understanding of the measurements and metrics used to drive a successful company Have proven experience as a Business Leader or Senior Manager within a software business aligned with or transferrable to the Manufacturing sector Understand the need to balance commercial success with customer satisfaction and employee engagement Have proven experience of managing multiple conflicting priorities to meet strategic deadlines in a fast-paced, high-pressure environment Have exceptional communication skills delivering clearly and confidently, both in person and in writing Be energetic, motivated, and enthusiastic with a "can do" attitude Have excellent attention to detail Work with honesty and integrity. Job Qualifications: A degree or equivalent in a relevant management, business and/or information technology discipline, or comparable work experience Senior Management experience and an established significant profile within the UK software industry aligned with or transferrable to Manufacturing sector. Business Unit: Seiki Systems Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.We are a UK based software development company with over 30 years' experience of specialising in manufacturing execution systems and machine connectivity. We provide a complete service that includes planning, installation, implementation, customisation, training and after sales support. A robust manufacturing system can be a key differentiator for manufacturers
Feb 07, 2026
Full time
Job Description: # Managing Director Seiki Systems is a leading UK supplier of manufacturing execution software solutions. Working with high precision manufacturing sectors, including Aerospace, Formula 1 & Orthopaedics Seiki operates at the cutting edge of British manufacturing. The company develops solutions which help improve its customers' competitiveness by providing software that plans, monitors, reports and helps optimise the use of manufacturing resources.You will join & lead a team supporting a product range encompassing, production data management, machine data acquisition, manual data collection and data reporting software.Seiki Systems is part of Vesta Software Group (a Jonas Company), a software supplier servicing a range of vertical markets with over 50,000 customers in 30+ countries. Sectors include Manufacturing, Metals, Auctions, Fitness, Sports & Leisure, Foodservice, Salons, Attractions, Education, Retail, Event Management, Construction, Moving & Storage, Laboratory Systems, Product Licensing, Payment Processing, Hotels, Resorts & more. This network of businesses provides a fertile environment to share expertise, knowledge & best practise with colleagues. Position: Offering both autonomy and scope for growth, you will plan, direct and manage all aspects and performance of the Business Unit (BU), design and deliver against an overall strategy to strengthen & grow the business. A growth mindset is required for this appointment. You will have extensive senior level experience aligned with or transferrable to the Manufacturing sector Working with the team to design, deliver & champion an Artificial Intelligence (AI) strategy that improves revenue, ebita, efficiencies & processes for customer, staff & shareholders A collaborative leader with a willingness to actively work on customer accounts and problem solve alongside any member of the team.BU goals to be defined and met in a timely fashion, working closely with and providing leadership to an established and knowledgeable team. The post requires, strong multi-tasking, organisational, interpersonal & leadership skills, experience of managing a P&L and multiple departments. With responsibility for the most senior relationships in strategically important accounts for both sales and service. Job Responsibilities: The role will report to a Group Leader and will be responsible for: Defining & actioning a growth and profitability strategy for the BU Motivating, leading & bringing the Seiki team with you on this growth & profitability strategy The financial and resource planning for all aspects of your BU, with full P&L control Ensuring the business is financially sound, well managed, and achieves key targets Directing and managing employees and resources to meet business objectives, within budget Overseeing the welfare and development of all employees Developing, motivating and empowering a dedicated and experienced team to deliver excellent results Responsibility for the growth strategy of the BU, including developing product strategy and ensuring delivery and support against a published roadmap Ensuring a high standard of work and customer service / satisfaction Building relationships with further industry partners and alliances, principally across the UK but potentially further afield - both in sales and delivery of solutions Implementing risk management policies to address strategic, operational and legislative compliance risks Ensuring company directives are executed successfully, and company policies and procedures are adhered to and are in line with current legislation and regulations. Leadership: Excellent leadership skills, with the ability to engage, motivate and lead the organisation through and alongside the management team Full P&L management and controls, including cadence and reporting into the parent company Demonstrate the ability to plan and coordinate a range of business functions across different teams within a software business Sound planning skills and the ability to contribute to and influence strategic direction and vision Excellent decision-making skills and an analytical approach to problem solving. General: Experience in developing, implementing and enforcing company policies and procedures The ability to support the Group Leader to make informed decisions on behalf of shareholders Knowledge of statutory, legal, and contractual obligations Contract negotiations and frameworks with both suppliers and customers. Financial Results: Experience in financial management and establishing controls and balances to minimise financial risk Proven track record in meeting and/or exceeding revenue and profit targets and previous P&L management Experience designing and managing bonus, commissions, remuneration and reward schemes. Your Personal Characteristics will include: The ability to make difficult decisions quickly, even with limited information Provide a vision & strategy for a team to get behind and deliver growth Thrive in a results driven organisation and be comfortable with financial and performance measurement Have a detailed understanding of the measurements and metrics used to drive a successful company Have proven experience as a Business Leader or Senior Manager within a software business aligned with or transferrable to the Manufacturing sector Understand the need to balance commercial success with customer satisfaction and employee engagement Have proven experience of managing multiple conflicting priorities to meet strategic deadlines in a fast-paced, high-pressure environment Have exceptional communication skills delivering clearly and confidently, both in person and in writing Be energetic, motivated, and enthusiastic with a "can do" attitude Have excellent attention to detail Work with honesty and integrity. Job Qualifications: A degree or equivalent in a relevant management, business and/or information technology discipline, or comparable work experience Senior Management experience and an established significant profile within the UK software industry aligned with or transferrable to Manufacturing sector. Business Unit: Seiki Systems Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.We are a UK based software development company with over 30 years' experience of specialising in manufacturing execution systems and machine connectivity. We provide a complete service that includes planning, installation, implementation, customisation, training and after sales support. A robust manufacturing system can be a key differentiator for manufacturers
Overview Job Application - Managing Director (Brand Equity) Published Date: 2026/02/05, Toluna UK Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions - faster. For 25 years, we have partnered with the world's leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we've made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights. Learn more at Introduction Toluna looking for aBrand Equity Overlayto accelerate the growth of its Brand Tracking business across Europe. This position provides dedicated senior leadership in one of Toluna's most strategic and fastest-growing areas, ensuring continued success in winning large, mandated brand tracking programmes while strengthening our thought leadership, market presence, and client impact. As the senior Brand Equity Tracking expert in Europe, you will play a highly client-facing, consultative role - advising clients on methodology, insights, and value, and heavily support in the commercial pitch process for Brand Tracking programmes. You will be accountable for regional Brand Tracking performance and act as a trusted advisor to both clients and internal teams, positioning Toluna as a market leader in brand measurement and tracking. The level of this role is flexible, and will depend on the experience of the preferred candidate. The role will be offered between either SCP, GCD or MD level. Responsibilities Own and drive the growth of Toluna's Brand Equity Tracking business across Europe, with accountability for regional Brand Tracking commercial performance. Act as the senior subject-matter expert on Brand Equity Tracking, leading client discussions on methodology, insights, benefits, and value. Closey support major Brand Tracking opportunities, including large mandated trackers, working closely with regional leadership and local teams. Take a leading role in the largest Brand Equity pitches, shaping winning proposals, participating in senior client meetings, and sustaining a strong win rate across Europe. Partner with senior client stakeholders on key Brand Tracking programmes, demonstrating value delivered and identifying opportunities to increase impact, scope, and revenue. Provide expert guidance to sales, research, and client service teams to ensure consistently high-quality delivery across Brand Tracking programmes. Develop and deliver thought leadership content based on Brand Tracking programmes, working with research and analytics teams to release multiple thought pieces annually. Represent Toluna as a thought leader and speaker at industry events and client forums, strengthening Toluna's brand equity and market positioning. Collaborate with innovation and solution teams, particularly around AI-driven enhancements to Brand Tracking solutions. Contribute to upskilling sales and research teams across Europe on Brand Equity knowledge, storytelling, and client value articulation. Your Profile 10+ years of experience in the market research industry, in a senior commercial, consulting, or commercial research role. Recognised expert in Brand Equity and Brand Tracking, with deep knowledge of methodologies, applications, and client use cases. Strong commercial mindset with a proven ability to sell, grow, and retain large Brand Tracking programmes. Extensive experience working directly with senior and C-level client stakeholders, acting as a trusted advisor and consultant. Excellent understanding of client business needs and the ability to translate research into meaningful commercial and strategic value. Confident and compelling communicator, with strong storytelling skills in both written and verbal contexts. Hands-on, proactive, and comfortable operating in a high-growth, performance-driven environment. Collaborative leader with the ability to influence and guide teams without formal line management. Flexible, strategic thinker with the ability to balance client consulting, commercial delivery, and thought leadership. Our Values Acting with Ownership: Demonstrating individual accountability Bringing a Forward Mindset: Being action-oriented, bold & entrepreneurial Collaborating with Curiosity: Exhibiting teamwork through togetherness Discussing openly, committing jointly: Sharing your views openly Embracing Empathy: Being egoless & caring What we offer At Toluna, we're all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you're passionate about making an impact, we'd love to have you on board. Other benefits: Professional & personal growth: Training opportunities and career development plan. Financial package: Competitive salary, performance bonus. Health: Private medical insurance, Life insurance Office Comfort: We've recently relocated to a new office in Central London, providing a modern, comfortable, and accessible space for our team. Work-Life Balance: We work in a hybrid setup, combining office presence with flexibility. Join our global team. We welcome big thinking and reward great work.
Feb 07, 2026
Full time
Overview Job Application - Managing Director (Brand Equity) Published Date: 2026/02/05, Toluna UK Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions - faster. For 25 years, we have partnered with the world's leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we've made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights. Learn more at Introduction Toluna looking for aBrand Equity Overlayto accelerate the growth of its Brand Tracking business across Europe. This position provides dedicated senior leadership in one of Toluna's most strategic and fastest-growing areas, ensuring continued success in winning large, mandated brand tracking programmes while strengthening our thought leadership, market presence, and client impact. As the senior Brand Equity Tracking expert in Europe, you will play a highly client-facing, consultative role - advising clients on methodology, insights, and value, and heavily support in the commercial pitch process for Brand Tracking programmes. You will be accountable for regional Brand Tracking performance and act as a trusted advisor to both clients and internal teams, positioning Toluna as a market leader in brand measurement and tracking. The level of this role is flexible, and will depend on the experience of the preferred candidate. The role will be offered between either SCP, GCD or MD level. Responsibilities Own and drive the growth of Toluna's Brand Equity Tracking business across Europe, with accountability for regional Brand Tracking commercial performance. Act as the senior subject-matter expert on Brand Equity Tracking, leading client discussions on methodology, insights, benefits, and value. Closey support major Brand Tracking opportunities, including large mandated trackers, working closely with regional leadership and local teams. Take a leading role in the largest Brand Equity pitches, shaping winning proposals, participating in senior client meetings, and sustaining a strong win rate across Europe. Partner with senior client stakeholders on key Brand Tracking programmes, demonstrating value delivered and identifying opportunities to increase impact, scope, and revenue. Provide expert guidance to sales, research, and client service teams to ensure consistently high-quality delivery across Brand Tracking programmes. Develop and deliver thought leadership content based on Brand Tracking programmes, working with research and analytics teams to release multiple thought pieces annually. Represent Toluna as a thought leader and speaker at industry events and client forums, strengthening Toluna's brand equity and market positioning. Collaborate with innovation and solution teams, particularly around AI-driven enhancements to Brand Tracking solutions. Contribute to upskilling sales and research teams across Europe on Brand Equity knowledge, storytelling, and client value articulation. Your Profile 10+ years of experience in the market research industry, in a senior commercial, consulting, or commercial research role. Recognised expert in Brand Equity and Brand Tracking, with deep knowledge of methodologies, applications, and client use cases. Strong commercial mindset with a proven ability to sell, grow, and retain large Brand Tracking programmes. Extensive experience working directly with senior and C-level client stakeholders, acting as a trusted advisor and consultant. Excellent understanding of client business needs and the ability to translate research into meaningful commercial and strategic value. Confident and compelling communicator, with strong storytelling skills in both written and verbal contexts. Hands-on, proactive, and comfortable operating in a high-growth, performance-driven environment. Collaborative leader with the ability to influence and guide teams without formal line management. Flexible, strategic thinker with the ability to balance client consulting, commercial delivery, and thought leadership. Our Values Acting with Ownership: Demonstrating individual accountability Bringing a Forward Mindset: Being action-oriented, bold & entrepreneurial Collaborating with Curiosity: Exhibiting teamwork through togetherness Discussing openly, committing jointly: Sharing your views openly Embracing Empathy: Being egoless & caring What we offer At Toluna, we're all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you're passionate about making an impact, we'd love to have you on board. Other benefits: Professional & personal growth: Training opportunities and career development plan. Financial package: Competitive salary, performance bonus. Health: Private medical insurance, Life insurance Office Comfort: We've recently relocated to a new office in Central London, providing a modern, comfortable, and accessible space for our team. Work-Life Balance: We work in a hybrid setup, combining office presence with flexibility. Join our global team. We welcome big thinking and reward great work.
Overview We are looking for a Customer Success Manager II (EMEA) to build and maintain strong, trusted relationships with customers while actively managing their experience across HSI's full product suite: Donesafe, HandsHQ, and Skillko. This role supports customers across the EMEA region and can be located in London, UK or Westport, Ireland. The Customer Success Manager II plays a critical role in ensuring customers successfully adopt and optimize HSI solutions to achieve the highest possible return on investment (ROI). Success in this role requires deep product knowledge, strong communication skills, and the ability to engage effectively with stakeholders across a wide range of technical abilities and personality types. Responsibilities Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts. Work with customers to ensure they are leveraging our services effectively and finding value in our services. Become an expert in our services and educate customers on the use and benefits of our products. Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any customer issues. Successfully maintain strong working knowledge of contractual terms on named accounts. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development. Exceed monthly/quarterly/annual retention/growth quotas. Maintaining a Net Renewal Rate of 100%+. Identify and close upsell and cross-sell opportunities. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes. Maintain a revenue base by managing account retention and renewal. Drive upsell revenue through increased product adoption and increased usage. Other duties as assigned. Competencies Communication - Possesses strong verbal, written, and presentation skills; able to engage effectively with customers at all levels, including executives. Confidence and Motivation - Displays high energy, self-motivation, and confidence while working both independently and as part of a team. Adaptability - Thrives in fast-paced environments, demonstrating a strong desire and ability to learn and grow. Multitasking - Manages multiple priorities and projects effectively without sacrificing quality or attention to detail. Technical Aptitude - Understands internet and web-based applications, with a willingness to learn new technologies. Product Knowledge - Able to quickly understand and clearly articulate HSI's products, services, and overall value proposition. Organization - Maintains strong organizational skills, attention to detail, and effective prioritization of tasks. Qualifications 2+ years of experience in a customer-facing role, such as Customer Success, Customer Support, Sales or Account Management 2+ years of experience working under monthly, quarterly, or annual revenue quotas 2+ years of experience using Salesforce and Customer Success platforms is preferred Proven ability to build strong relationships and communicate effectively with senior and executive-level customer stakeholders Excellent phone, written, and verbal communication skills, with strong presentation abilities Solid understanding of internet technologies and web-based applications, with a willingness to learn new tools Proficiency in Microsoft Office applications Strong understanding of HSI's EMEA products (Donesafe, HandsHQ, Skillko), services, and overall value proposition, with the ability to clearly articulate them to customers Working knowledge of EHS and compliance management is preferred
Feb 07, 2026
Full time
Overview We are looking for a Customer Success Manager II (EMEA) to build and maintain strong, trusted relationships with customers while actively managing their experience across HSI's full product suite: Donesafe, HandsHQ, and Skillko. This role supports customers across the EMEA region and can be located in London, UK or Westport, Ireland. The Customer Success Manager II plays a critical role in ensuring customers successfully adopt and optimize HSI solutions to achieve the highest possible return on investment (ROI). Success in this role requires deep product knowledge, strong communication skills, and the ability to engage effectively with stakeholders across a wide range of technical abilities and personality types. Responsibilities Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts. Work with customers to ensure they are leveraging our services effectively and finding value in our services. Become an expert in our services and educate customers on the use and benefits of our products. Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any customer issues. Successfully maintain strong working knowledge of contractual terms on named accounts. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development. Exceed monthly/quarterly/annual retention/growth quotas. Maintaining a Net Renewal Rate of 100%+. Identify and close upsell and cross-sell opportunities. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes. Maintain a revenue base by managing account retention and renewal. Drive upsell revenue through increased product adoption and increased usage. Other duties as assigned. Competencies Communication - Possesses strong verbal, written, and presentation skills; able to engage effectively with customers at all levels, including executives. Confidence and Motivation - Displays high energy, self-motivation, and confidence while working both independently and as part of a team. Adaptability - Thrives in fast-paced environments, demonstrating a strong desire and ability to learn and grow. Multitasking - Manages multiple priorities and projects effectively without sacrificing quality or attention to detail. Technical Aptitude - Understands internet and web-based applications, with a willingness to learn new technologies. Product Knowledge - Able to quickly understand and clearly articulate HSI's products, services, and overall value proposition. Organization - Maintains strong organizational skills, attention to detail, and effective prioritization of tasks. Qualifications 2+ years of experience in a customer-facing role, such as Customer Success, Customer Support, Sales or Account Management 2+ years of experience working under monthly, quarterly, or annual revenue quotas 2+ years of experience using Salesforce and Customer Success platforms is preferred Proven ability to build strong relationships and communicate effectively with senior and executive-level customer stakeholders Excellent phone, written, and verbal communication skills, with strong presentation abilities Solid understanding of internet technologies and web-based applications, with a willingness to learn new tools Proficiency in Microsoft Office applications Strong understanding of HSI's EMEA products (Donesafe, HandsHQ, Skillko), services, and overall value proposition, with the ability to clearly articulate them to customers Working knowledge of EHS and compliance management is preferred
Chief Digital and Information Officer - National Crime Agency - SCS2 You can be based in London, Bristol, Birmingham or Warrington - however, this role will require frequent attendance at our London offices so you will need to be prepared to spend time there. Your contractual place of work will be Endeavour Square, Stratford. About the job Job summary We are seeking an outstanding digital and technology leader to join the NCA Executive team as Chief Digital and Information Officer. This is a pivotal role responsible for shaping and delivering the Agency's digital and data transformation, ensuring our people have the tools, platforms and insight needed to stay ahead of evolving criminal threats. You will be responsible for delivering complex digital, data and technology capabilities, driving innovation across analytics, engineering, cyber operations support, cloud transformation, enterprise IT, and core data capabilities. This is a unique and career-defining opportunity for a visionary leader who wants to make a profound impact on national security. Key responsibilities: Define and lead digital, data and technology strategies that protect the public from serious and organised crime, working in partnership with NCA Director Transformation, law enforcement, national security and Home Office partners to expand and improve the NCAs use of technology and data. Enable the use of innovative approaches, artificial intelligence and emerging technologies whilst ensuring inclusivity, security and ethical practices. Oversee the delivery, management and maintenance of sustainable and highly available digital solutions that meet strategic goals and user needs. Ensure data and technology architecture decisions support scalability, reusability and interoperability with law enforcement, national security and Home Office partners. Ensure the NCA remains safe, secure and resilient to cyber threats and attacks by working closely with operational Commands and Security teams. Negotiate and secure multi-year investment for digital, data and technology and advise on investment priorities to maximise benefits and outcomes. Set the digital, data and technology sourcing strategy and lead a diverse set of technology suppliers to deliver value and accelerate the delivery of the technology strategy. Provide leadership, guidance, and support to the digital, data and technology teams and wider agency, setting clear expectations, mentoring team members, and fostering a positive and collaborative work environment. Be a trusted advisor to the board on all matters of digital, data and technology and contribute to the overall leadership of the NCA through membership of the Executive Committee, championing diversity and inclusion and other cross organisational responsibilities. Lead a diverse team of around 330 permanent digital, technology and data professionals to deliver against challenging requirements. Direct responsibility for an annual budget of c£100M. Shared responsibility for technology elements of transformation programmes. Person specification The role holder will be an inspirational and supportive leader with significant experience of delivering digital, data and technology capabilities at an enterprise level. In your application you will need to demonstrate evidence against the below essential criteria: We ask that you write a statement of suitability of no more than two pages, A4 font Bahnschrift 11, using examples to explain how your skills and experience meet the essential criteria. Demonstrable experience of developing and executing enterprise level digital, data and technology strategies that shape organisational direction, embed digital and data thinking into corporate decision making, and align technology investment with organisational priorities and emerging societal, technological and data trends. Demonstrated experience in leading large-scale, performance-driven transformation initiatives, including the full lifecycle delivery of digital products, platforms and services. Proven ability to work collaboratively across the organisation to diagnose challenges, establish clear priorities, design and implement coherent roadmaps, and achieve measurable improvements in operational efficiency and effectiveness. Accountability for the resilience, security and sustainability of digital, data and technology services, including oversight of complex IT and data estates, effective technology and data architecture, and the proactive management of operational and supply chain risks, supported by appropriate levels of investment. Strong financial and commercial leadership, including ownership and optimisation of significant digital, data and technology budgets; defining appropriate sourcing strategies; and working with Commercial colleagues to ensure contracts and suppliers deliver value for money, resilience and strategic outcomes. Experience of building sustainable digital, data and technology capability, ensuring access to critical specialist skills and developing talent at all levels, while demonstrating inclusive leadership that embeds Equality, Diversity and Inclusion into ways of working and fosters a culture of trust, psychological safety and high performance. A strong track record of engaging, communicating and building effective partnerships with senior stakeholders across government, arm's length bodies and the private sector, using credibility and influence to align diverse interests and deliver shared outcomes.
Feb 07, 2026
Full time
Chief Digital and Information Officer - National Crime Agency - SCS2 You can be based in London, Bristol, Birmingham or Warrington - however, this role will require frequent attendance at our London offices so you will need to be prepared to spend time there. Your contractual place of work will be Endeavour Square, Stratford. About the job Job summary We are seeking an outstanding digital and technology leader to join the NCA Executive team as Chief Digital and Information Officer. This is a pivotal role responsible for shaping and delivering the Agency's digital and data transformation, ensuring our people have the tools, platforms and insight needed to stay ahead of evolving criminal threats. You will be responsible for delivering complex digital, data and technology capabilities, driving innovation across analytics, engineering, cyber operations support, cloud transformation, enterprise IT, and core data capabilities. This is a unique and career-defining opportunity for a visionary leader who wants to make a profound impact on national security. Key responsibilities: Define and lead digital, data and technology strategies that protect the public from serious and organised crime, working in partnership with NCA Director Transformation, law enforcement, national security and Home Office partners to expand and improve the NCAs use of technology and data. Enable the use of innovative approaches, artificial intelligence and emerging technologies whilst ensuring inclusivity, security and ethical practices. Oversee the delivery, management and maintenance of sustainable and highly available digital solutions that meet strategic goals and user needs. Ensure data and technology architecture decisions support scalability, reusability and interoperability with law enforcement, national security and Home Office partners. Ensure the NCA remains safe, secure and resilient to cyber threats and attacks by working closely with operational Commands and Security teams. Negotiate and secure multi-year investment for digital, data and technology and advise on investment priorities to maximise benefits and outcomes. Set the digital, data and technology sourcing strategy and lead a diverse set of technology suppliers to deliver value and accelerate the delivery of the technology strategy. Provide leadership, guidance, and support to the digital, data and technology teams and wider agency, setting clear expectations, mentoring team members, and fostering a positive and collaborative work environment. Be a trusted advisor to the board on all matters of digital, data and technology and contribute to the overall leadership of the NCA through membership of the Executive Committee, championing diversity and inclusion and other cross organisational responsibilities. Lead a diverse team of around 330 permanent digital, technology and data professionals to deliver against challenging requirements. Direct responsibility for an annual budget of c£100M. Shared responsibility for technology elements of transformation programmes. Person specification The role holder will be an inspirational and supportive leader with significant experience of delivering digital, data and technology capabilities at an enterprise level. In your application you will need to demonstrate evidence against the below essential criteria: We ask that you write a statement of suitability of no more than two pages, A4 font Bahnschrift 11, using examples to explain how your skills and experience meet the essential criteria. Demonstrable experience of developing and executing enterprise level digital, data and technology strategies that shape organisational direction, embed digital and data thinking into corporate decision making, and align technology investment with organisational priorities and emerging societal, technological and data trends. Demonstrated experience in leading large-scale, performance-driven transformation initiatives, including the full lifecycle delivery of digital products, platforms and services. Proven ability to work collaboratively across the organisation to diagnose challenges, establish clear priorities, design and implement coherent roadmaps, and achieve measurable improvements in operational efficiency and effectiveness. Accountability for the resilience, security and sustainability of digital, data and technology services, including oversight of complex IT and data estates, effective technology and data architecture, and the proactive management of operational and supply chain risks, supported by appropriate levels of investment. Strong financial and commercial leadership, including ownership and optimisation of significant digital, data and technology budgets; defining appropriate sourcing strategies; and working with Commercial colleagues to ensure contracts and suppliers deliver value for money, resilience and strategic outcomes. Experience of building sustainable digital, data and technology capability, ensuring access to critical specialist skills and developing talent at all levels, while demonstrating inclusive leadership that embeds Equality, Diversity and Inclusion into ways of working and fosters a culture of trust, psychological safety and high performance. A strong track record of engaging, communicating and building effective partnerships with senior stakeholders across government, arm's length bodies and the private sector, using credibility and influence to align diverse interests and deliver shared outcomes.
Job Description: # Managing Director Seiki Systems is a leading UK supplier of manufacturing execution software solutions. Working with high precision manufacturing sectors, including Aerospace, Formula 1 & Orthopaedics Seiki operates at the cutting edge of British manufacturing. The company develops solutions which help improve its customers' competitiveness by providing software that plans, monitors, reports and helps optimise the use of manufacturing resources.You will join & lead a team supporting a product range encompassing, production data management, machine data acquisition, manual data collection and data reporting software.Seiki Systems is part of Vesta Software Group (a Jonas Company), a software supplier servicing a range of vertical markets with over 50,000 customers in 30+ countries. Sectors include Manufacturing, Metals, Auctions, Fitness, Sports & Leisure, Foodservice, Salons, Attractions, Education, Retail, Event Management, Construction, Moving & Storage, Laboratory Systems, Product Licensing, Payment Processing, Hotels, Resorts & more. This network of businesses provides a fertile environment to share expertise, knowledge & best practise with colleagues. Position: Offering both autonomy and scope for growth, you will plan, direct and manage all aspects and performance of the Business Unit (BU), design and deliver against an overall strategy to strengthen & grow the business. A growth mindset is required for this appointment. You will have extensive senior level experience aligned with or transferrable to the Manufacturing sector Working with the team to design, deliver & champion an Artificial Intelligence (AI) strategy that improves revenue, ebita, efficiencies & processes for customer, staff & shareholders A collaborative leader with a willingness to actively work on customer accounts and problem solve alongside any member of the team.BU goals to be defined and met in a timely fashion, working closely with and providing leadership to an established and knowledgeable team. The post requires, strong multi-tasking, organisational, interpersonal & leadership skills, experience of managing a P&L and multiple departments. With responsibility for the most senior relationships in strategically important accounts for both sales and service. Job Responsibilities: The role will report to a Group Leader and will be responsible for: Defining & actioning a growth and profitability strategy for the BU Motivating, leading & bringing the Seiki team with you on this growth & profitability strategy The financial and resource planning for all aspects of your BU, with full P&L control Ensuring the business is financially sound, well managed, and achieves key targets Directing and managing employees and resources to meet business objectives, within budget Overseeing the welfare and development of all employees Developing, motivating and empowering a dedicated and experienced team to deliver excellent results Responsibility for the growth strategy of the BU, including developing product strategy and ensuring delivery and support against a published roadmap Ensuring a high standard of work and customer service / satisfaction Building relationships with further industry partners and alliances, principally across the UK but potentially further afield - both in sales and delivery of solutions Implementing risk management policies to address strategic, operational and legislative compliance risks Ensuring company directives are executed successfully, and company policies and procedures are adhered to and are in line with current legislation and regulations. Leadership: Excellent leadership skills, with the ability to engage, motivate and lead the organisation through and alongside the management team Full P&L management and controls, including cadence and reporting into the parent company Demonstrate the ability to plan and coordinate a range of business functions across different teams within a software business Sound planning skills and the ability to contribute to and influence strategic direction and vision Excellent decision-making skills and an analytical approach to problem solving. General: Experience in developing, implementing and enforcing company policies and procedures The ability to support the Group Leader to make informed decisions on behalf of shareholders Knowledge of statutory, legal, and contractual obligations Contract negotiations and frameworks with both suppliers and customers. Financial Results: Experience in financial management and establishing controls and balances to minimise financial risk Proven track record in meeting and/or exceeding revenue and profit targets and previous P&L management Experience designing and managing bonus, commissions, remuneration and reward schemes. Your Personal Characteristics will include: The ability to make difficult decisions quickly, even with limited information Provide a vision & strategy for a team to get behind and deliver growth Thrive in a results driven organisation and be comfortable with financial and performance measurement Have a detailed understanding of the measurements and metrics used to drive a successful company Have proven experience as a Business Leader or Senior Manager within a software business aligned with or transferrable to the Manufacturing sector Understand the need to balance commercial success with customer satisfaction and employee engagement Have proven experience of managing multiple conflicting priorities to meet strategic deadlines in a fast-paced, high-pressure environment Have exceptional communication skills delivering clearly and confidently, both in person and in writing Be energetic, motivated, and enthusiastic with a "can do" attitude Have excellent attention to detail Work with honesty and integrity. Job Qualifications: A degree or equivalent in a relevant management, business and/or information technology discipline, or comparable work experience Senior Management experience and an established significant profile within the UK software industry aligned with or transferrable to Manufacturing sector. Business Unit: Seiki Systems Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
Feb 07, 2026
Full time
Job Description: # Managing Director Seiki Systems is a leading UK supplier of manufacturing execution software solutions. Working with high precision manufacturing sectors, including Aerospace, Formula 1 & Orthopaedics Seiki operates at the cutting edge of British manufacturing. The company develops solutions which help improve its customers' competitiveness by providing software that plans, monitors, reports and helps optimise the use of manufacturing resources.You will join & lead a team supporting a product range encompassing, production data management, machine data acquisition, manual data collection and data reporting software.Seiki Systems is part of Vesta Software Group (a Jonas Company), a software supplier servicing a range of vertical markets with over 50,000 customers in 30+ countries. Sectors include Manufacturing, Metals, Auctions, Fitness, Sports & Leisure, Foodservice, Salons, Attractions, Education, Retail, Event Management, Construction, Moving & Storage, Laboratory Systems, Product Licensing, Payment Processing, Hotels, Resorts & more. This network of businesses provides a fertile environment to share expertise, knowledge & best practise with colleagues. Position: Offering both autonomy and scope for growth, you will plan, direct and manage all aspects and performance of the Business Unit (BU), design and deliver against an overall strategy to strengthen & grow the business. A growth mindset is required for this appointment. You will have extensive senior level experience aligned with or transferrable to the Manufacturing sector Working with the team to design, deliver & champion an Artificial Intelligence (AI) strategy that improves revenue, ebita, efficiencies & processes for customer, staff & shareholders A collaborative leader with a willingness to actively work on customer accounts and problem solve alongside any member of the team.BU goals to be defined and met in a timely fashion, working closely with and providing leadership to an established and knowledgeable team. The post requires, strong multi-tasking, organisational, interpersonal & leadership skills, experience of managing a P&L and multiple departments. With responsibility for the most senior relationships in strategically important accounts for both sales and service. Job Responsibilities: The role will report to a Group Leader and will be responsible for: Defining & actioning a growth and profitability strategy for the BU Motivating, leading & bringing the Seiki team with you on this growth & profitability strategy The financial and resource planning for all aspects of your BU, with full P&L control Ensuring the business is financially sound, well managed, and achieves key targets Directing and managing employees and resources to meet business objectives, within budget Overseeing the welfare and development of all employees Developing, motivating and empowering a dedicated and experienced team to deliver excellent results Responsibility for the growth strategy of the BU, including developing product strategy and ensuring delivery and support against a published roadmap Ensuring a high standard of work and customer service / satisfaction Building relationships with further industry partners and alliances, principally across the UK but potentially further afield - both in sales and delivery of solutions Implementing risk management policies to address strategic, operational and legislative compliance risks Ensuring company directives are executed successfully, and company policies and procedures are adhered to and are in line with current legislation and regulations. Leadership: Excellent leadership skills, with the ability to engage, motivate and lead the organisation through and alongside the management team Full P&L management and controls, including cadence and reporting into the parent company Demonstrate the ability to plan and coordinate a range of business functions across different teams within a software business Sound planning skills and the ability to contribute to and influence strategic direction and vision Excellent decision-making skills and an analytical approach to problem solving. General: Experience in developing, implementing and enforcing company policies and procedures The ability to support the Group Leader to make informed decisions on behalf of shareholders Knowledge of statutory, legal, and contractual obligations Contract negotiations and frameworks with both suppliers and customers. Financial Results: Experience in financial management and establishing controls and balances to minimise financial risk Proven track record in meeting and/or exceeding revenue and profit targets and previous P&L management Experience designing and managing bonus, commissions, remuneration and reward schemes. Your Personal Characteristics will include: The ability to make difficult decisions quickly, even with limited information Provide a vision & strategy for a team to get behind and deliver growth Thrive in a results driven organisation and be comfortable with financial and performance measurement Have a detailed understanding of the measurements and metrics used to drive a successful company Have proven experience as a Business Leader or Senior Manager within a software business aligned with or transferrable to the Manufacturing sector Understand the need to balance commercial success with customer satisfaction and employee engagement Have proven experience of managing multiple conflicting priorities to meet strategic deadlines in a fast-paced, high-pressure environment Have exceptional communication skills delivering clearly and confidently, both in person and in writing Be energetic, motivated, and enthusiastic with a "can do" attitude Have excellent attention to detail Work with honesty and integrity. Job Qualifications: A degree or equivalent in a relevant management, business and/or information technology discipline, or comparable work experience Senior Management experience and an established significant profile within the UK software industry aligned with or transferrable to Manufacturing sector. Business Unit: Seiki Systems Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
Director of Security and Resilience Salary: £94,931- £117,800 per annum (dependent on skills and experience) Hours: Full Time or Part Time (Minimum 0.8 FTE) Contract Type: Open Ended, secondees and transfers welcome. Location: Polaris House, Swindon, Wiltshire. Hybrid working available with regular office attendance and travel across UKRI offices. Grade: UKRI X Closing Date: Sunday February 8th 2026 Interview Date : W/c 9th March 2026 in person in our London office. Please note these dates may be subject to change. Ready to shape the security and resilience of the UK's research and innovation system? About the Role You will report to the Chief of Operational Delivery and provide senior, organisation-wide leadership on security and resilience for UKRI. You will shape how the organisation protects its people, research, infrastructure, and reputation. Working at the centre of an organisation that supports research and innovation across the UK and internationally, you will set the strategic direction for embedding security and resilience across all councils and major programmes. You will bring clear, authoritative insight in a complex and evolving risk environment, enabling informed decision-making across UKRI. You will anticipate emerging challenges and strengthen organisational preparedness, helping UKRI prevent, withstand and respond effectively to incidents. Through this, you will safeguard the continuity and credibility of the UK's research and innovation mission. Key Responsibilities The Director, Security and Resilience is accountable for: defining and owning UKRI's security and resilience strategy, policies and standards acting as principal advisor to the CEO, Board and senior leadership, delivering timely, threat-informed guidance building strong relationships across government, the UK intelligence community and the research sector to position UKRI as a trusted partner and thought leader directing delivery of UKRI's security and resilience programme, including the Security and Resilience Operating Centre (SROC) overseeing budgets (circa £1.4 million annually plus £4 million change programme) and advising on wider organisational security spend leading and developing the UKRI Security and Resilience profession, managing a central team of 13 staff and a wider community of practice ensuring effective incident management, continuous professional development and alignment with cross-government security guidance To view the full job description please click 'apply' to visit our careers site. Person Specification You will have significant and demonstrable experience of: developing and delivering an impactful strategy that meets UK government requirements and is practical and achievable within the organisation operational delivery across all security domains leading in a complex and federated organisation managing complex risks and issues in the context of security and resilience directing and responding to complex security and resilience incidents directing security and resilience within a large public sector organisation (ideally previous experience of being a senior security adviser (SSA) or equivalent) engaging and influencing senior colleagues across a federated organisation and wider UK government engaging with national technical authorities (NTA), Government Security Secretariat (GSecS) and UK intelligence community (UKIC) to achieve positive support and effective communication Qualifications: Hold a Masters' Degree or equivalent experience in a security and resilience related discipline Hold relevant professional recognition such as being a Chartered Security Professional (CSyP) or equivalent experience. Security Due to the nature of this role, candidates must be eligible for UK security clearance and willing to undergo the vetting process prior to starting the role. The required level is Developed Vetting (DV). If you do not currently hold DV clearance, please ensure you meet the eligibility criteria as set out in the UK Government guidance before applying: DV - Guidance Pack for Applicants - GOV.UK Benefits We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package. We are committed to supporting employees' development and promote a culture of continuous learning! A list of benefits below; An outstanding defined benefit pension scheme 30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent) Employee discounts and offers on retail and leisure activities Employee assistance programme, providing confidential help and advice Flexible working options Visit our dedicated benefits webpage for more info: Benefits of working at UK Research and Innovation (UKRI)
Feb 07, 2026
Full time
Director of Security and Resilience Salary: £94,931- £117,800 per annum (dependent on skills and experience) Hours: Full Time or Part Time (Minimum 0.8 FTE) Contract Type: Open Ended, secondees and transfers welcome. Location: Polaris House, Swindon, Wiltshire. Hybrid working available with regular office attendance and travel across UKRI offices. Grade: UKRI X Closing Date: Sunday February 8th 2026 Interview Date : W/c 9th March 2026 in person in our London office. Please note these dates may be subject to change. Ready to shape the security and resilience of the UK's research and innovation system? About the Role You will report to the Chief of Operational Delivery and provide senior, organisation-wide leadership on security and resilience for UKRI. You will shape how the organisation protects its people, research, infrastructure, and reputation. Working at the centre of an organisation that supports research and innovation across the UK and internationally, you will set the strategic direction for embedding security and resilience across all councils and major programmes. You will bring clear, authoritative insight in a complex and evolving risk environment, enabling informed decision-making across UKRI. You will anticipate emerging challenges and strengthen organisational preparedness, helping UKRI prevent, withstand and respond effectively to incidents. Through this, you will safeguard the continuity and credibility of the UK's research and innovation mission. Key Responsibilities The Director, Security and Resilience is accountable for: defining and owning UKRI's security and resilience strategy, policies and standards acting as principal advisor to the CEO, Board and senior leadership, delivering timely, threat-informed guidance building strong relationships across government, the UK intelligence community and the research sector to position UKRI as a trusted partner and thought leader directing delivery of UKRI's security and resilience programme, including the Security and Resilience Operating Centre (SROC) overseeing budgets (circa £1.4 million annually plus £4 million change programme) and advising on wider organisational security spend leading and developing the UKRI Security and Resilience profession, managing a central team of 13 staff and a wider community of practice ensuring effective incident management, continuous professional development and alignment with cross-government security guidance To view the full job description please click 'apply' to visit our careers site. Person Specification You will have significant and demonstrable experience of: developing and delivering an impactful strategy that meets UK government requirements and is practical and achievable within the organisation operational delivery across all security domains leading in a complex and federated organisation managing complex risks and issues in the context of security and resilience directing and responding to complex security and resilience incidents directing security and resilience within a large public sector organisation (ideally previous experience of being a senior security adviser (SSA) or equivalent) engaging and influencing senior colleagues across a federated organisation and wider UK government engaging with national technical authorities (NTA), Government Security Secretariat (GSecS) and UK intelligence community (UKIC) to achieve positive support and effective communication Qualifications: Hold a Masters' Degree or equivalent experience in a security and resilience related discipline Hold relevant professional recognition such as being a Chartered Security Professional (CSyP) or equivalent experience. Security Due to the nature of this role, candidates must be eligible for UK security clearance and willing to undergo the vetting process prior to starting the role. The required level is Developed Vetting (DV). If you do not currently hold DV clearance, please ensure you meet the eligibility criteria as set out in the UK Government guidance before applying: DV - Guidance Pack for Applicants - GOV.UK Benefits We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package. We are committed to supporting employees' development and promote a culture of continuous learning! A list of benefits below; An outstanding defined benefit pension scheme 30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent) Employee discounts and offers on retail and leisure activities Employee assistance programme, providing confidential help and advice Flexible working options Visit our dedicated benefits webpage for more info: Benefits of working at UK Research and Innovation (UKRI)
Overview The Chief Operating Officer (COO) is responsible for shaping, leading, and executing the operational strategy of the Walker Crips Group. This includes architecting the future operating model following the strategic migration to Pershing Securities Ltd (PSL), embedding robust oversight of outsourced arrangements, and transforming residual manual processes into a scalable, technology-enabled environment. The COO will ensure operational excellence, regulatory compliance, and a consistently high-quality client experience across all touchpoints. The role requires a leader who respects the firm's 100-year heritage while having the courage and capability to dismantle inefficient legacy processes, rationalise complexity, and drive automation. The mandate is clear: rationalise, de-risk, and automate. Responsibilities Oversight & Governance Act as primary relationship owner for all key vendors, including PSL. Monitor and challenge Service Level Agreements (SLAs) across custody, nominee, and settlement services. Ensure compliance with FCA outsourcing requirements (SYSC 8), maintaining strong oversight of the "retained" organisation. Streamline committee structures to improve decision-making and operational governance. Embed client journey metrics, service standards, and Consumer Duty outcomes into governance forums. Provide regular reporting to the CEO and Board on operational performance, risk, and transformation progress. Operations Oversee daily business and administrative operations, ensuring optimal efficiency and control. Identify and eliminate process bottlenecks impacting turnaround times and client satisfaction. Lead the management of residual assets not migrated to PSL (e.g., CTFs, non-transferable holdings). Direct HMRC, tax, and regulatory reporting functions, ensuring accuracy despite manual constraints. Develop long-term strategies for residual assets, including potential sale, specialist migration, or automation. Establish policies that promote company culture, operational discipline, and regulatory compliance. Onboarding (First Line of Defence) Take ultimate accountability for AML, KYC, and Client Suitability checks. Implement a rigorous Quality Assurance (QA) framework to ensure front-office submissions meet regulatory standards. Transform the onboarding journey from manual and paper-heavy to digital-first, reducing friction and improving client experience. Ensure onboarding processes support scalability and growth ambitions. Investment Operations Lead the Investment Administration and data integrity teams supporting Investment Managers. Oversee client-facing support teams, ensuring high-touch service supported by modern CRM tools. Rationalise data entry functions, shifting from manual repetition to exception-based monitoring. Ensure operational processes support accurate, timely, and compliant investment operations. Strategic Transformation & Change Leadership Conduct a "First 90 Days" operational audit to identify misaligned roles, inefficient workflows, and opportunities for redesign. Lead the design and implementation of the future Target Operating Model (TOM). Review technology providers and end-to-end solutions to de-risk, increase efficiency, reduce cost, and industrialise processes. Leverage automation tools (RPA, AI, workflow engines such as AWOL) to eliminate manual hand-offs and reduce key-person dependencies. Drive cultural change, inspiring teams to embrace modernisation, accountability, and continuous improvement. Participate in strategic initiatives including investments, acquisitions, and corporate alliances. Regulatory Status This role is designated as a Senior Management Function (SMF24 - Chief Operations Function) under the UK Senior Managers & Certification Regime (SMCR) and is therefore a regulated role subject to FCA approval and ongoing regulatory obligations. The successful candidate must have demonstrable experience operating in a regulated senior management capacity within an FCA-authorised firm and be capable of meeting the FCA's Fit and Proper requirements, including integrity, competence, financial soundness and will be accountable under the Senior Managers Conduct Rules. Person specification Experience 10+ years' senior leadership experience in Wealth Management or Financial Services Operations. Proven experience operating in a Senior or regulated role within an FCA-authorised firm, with demonstrable accountability under the Senior Managers & Certification Regime (SMCR) and familiarity in Statements of Responsibilities, Responsibilities Maps, and regulatory interactions with the FCA. Strong understanding of personal accountability under the Senior Managers Regime, including Conduct Rules, regulatory references, and fitness and propriety requirements. Experience working with Pershing ecosystems (desirable). Proven track record in operational transformation, automation, and organisational redesign. Demonstrable experience managing outsourced relationships and vendor governance. Deep understanding of CASS, Consumer Duty, AML/KYC, Suitability, and broader FCA regulatory frameworks. Strong working knowledge of operational metrics, data analysis, and performance measurement. Familiarity with HR, Finance, IT, and other core business functions. Strong understanding of business infrastructure, CRM systems, and workflow automation technologies. Leadership & Behavioural Competencies Outstanding organisational and leadership abilities. Proven ability to "lift and shift" functions to optimise organisational design. Excellent interpersonal, communication, and public-speaking skills. Strong decision-making capability and problem-solving aptitude. Ability to motivate, mentor, and inspire teams to deliver high performance. Courage to challenge legacy thinking while respecting the firm's heritage. Qualifications BSc/BA in Business Administration or relevant field. IOD level 4 (minimum) or higher. MSc/MBA desirable. Relevant regulatory or professional certifications advantageous.
Feb 07, 2026
Full time
Overview The Chief Operating Officer (COO) is responsible for shaping, leading, and executing the operational strategy of the Walker Crips Group. This includes architecting the future operating model following the strategic migration to Pershing Securities Ltd (PSL), embedding robust oversight of outsourced arrangements, and transforming residual manual processes into a scalable, technology-enabled environment. The COO will ensure operational excellence, regulatory compliance, and a consistently high-quality client experience across all touchpoints. The role requires a leader who respects the firm's 100-year heritage while having the courage and capability to dismantle inefficient legacy processes, rationalise complexity, and drive automation. The mandate is clear: rationalise, de-risk, and automate. Responsibilities Oversight & Governance Act as primary relationship owner for all key vendors, including PSL. Monitor and challenge Service Level Agreements (SLAs) across custody, nominee, and settlement services. Ensure compliance with FCA outsourcing requirements (SYSC 8), maintaining strong oversight of the "retained" organisation. Streamline committee structures to improve decision-making and operational governance. Embed client journey metrics, service standards, and Consumer Duty outcomes into governance forums. Provide regular reporting to the CEO and Board on operational performance, risk, and transformation progress. Operations Oversee daily business and administrative operations, ensuring optimal efficiency and control. Identify and eliminate process bottlenecks impacting turnaround times and client satisfaction. Lead the management of residual assets not migrated to PSL (e.g., CTFs, non-transferable holdings). Direct HMRC, tax, and regulatory reporting functions, ensuring accuracy despite manual constraints. Develop long-term strategies for residual assets, including potential sale, specialist migration, or automation. Establish policies that promote company culture, operational discipline, and regulatory compliance. Onboarding (First Line of Defence) Take ultimate accountability for AML, KYC, and Client Suitability checks. Implement a rigorous Quality Assurance (QA) framework to ensure front-office submissions meet regulatory standards. Transform the onboarding journey from manual and paper-heavy to digital-first, reducing friction and improving client experience. Ensure onboarding processes support scalability and growth ambitions. Investment Operations Lead the Investment Administration and data integrity teams supporting Investment Managers. Oversee client-facing support teams, ensuring high-touch service supported by modern CRM tools. Rationalise data entry functions, shifting from manual repetition to exception-based monitoring. Ensure operational processes support accurate, timely, and compliant investment operations. Strategic Transformation & Change Leadership Conduct a "First 90 Days" operational audit to identify misaligned roles, inefficient workflows, and opportunities for redesign. Lead the design and implementation of the future Target Operating Model (TOM). Review technology providers and end-to-end solutions to de-risk, increase efficiency, reduce cost, and industrialise processes. Leverage automation tools (RPA, AI, workflow engines such as AWOL) to eliminate manual hand-offs and reduce key-person dependencies. Drive cultural change, inspiring teams to embrace modernisation, accountability, and continuous improvement. Participate in strategic initiatives including investments, acquisitions, and corporate alliances. Regulatory Status This role is designated as a Senior Management Function (SMF24 - Chief Operations Function) under the UK Senior Managers & Certification Regime (SMCR) and is therefore a regulated role subject to FCA approval and ongoing regulatory obligations. The successful candidate must have demonstrable experience operating in a regulated senior management capacity within an FCA-authorised firm and be capable of meeting the FCA's Fit and Proper requirements, including integrity, competence, financial soundness and will be accountable under the Senior Managers Conduct Rules. Person specification Experience 10+ years' senior leadership experience in Wealth Management or Financial Services Operations. Proven experience operating in a Senior or regulated role within an FCA-authorised firm, with demonstrable accountability under the Senior Managers & Certification Regime (SMCR) and familiarity in Statements of Responsibilities, Responsibilities Maps, and regulatory interactions with the FCA. Strong understanding of personal accountability under the Senior Managers Regime, including Conduct Rules, regulatory references, and fitness and propriety requirements. Experience working with Pershing ecosystems (desirable). Proven track record in operational transformation, automation, and organisational redesign. Demonstrable experience managing outsourced relationships and vendor governance. Deep understanding of CASS, Consumer Duty, AML/KYC, Suitability, and broader FCA regulatory frameworks. Strong working knowledge of operational metrics, data analysis, and performance measurement. Familiarity with HR, Finance, IT, and other core business functions. Strong understanding of business infrastructure, CRM systems, and workflow automation technologies. Leadership & Behavioural Competencies Outstanding organisational and leadership abilities. Proven ability to "lift and shift" functions to optimise organisational design. Excellent interpersonal, communication, and public-speaking skills. Strong decision-making capability and problem-solving aptitude. Ability to motivate, mentor, and inspire teams to deliver high performance. Courage to challenge legacy thinking while respecting the firm's heritage. Qualifications BSc/BA in Business Administration or relevant field. IOD level 4 (minimum) or higher. MSc/MBA desirable. Relevant regulatory or professional certifications advantageous.
Customer Complaints Advisor Our client Our client is a well-established, family-owned business based in Aldershot, Hampshire, known for providing a supportive and people-focused working environment. With a strong emphasis on teamwork, transparency, and accountability, they offer employees the opportunity to work closely with senior leadership and feel genuinely valued within the organisation. The company prides itself on maintaining a positive workplace culture where individuals are encouraged to take ownership, contribute ideas, and play an active part in delivering high standards of customer service. They are passionate about continuous improvement and are looking for proactive, customer-focused individuals who share their commitment to excellence. This is an exciting opportunity to join a stable and growing business where strong relationships, professional development, and delivering outstanding customer outcomes are at the heart of what they do. Hours: Monday - Thursday: 8.30am - 5.30pm and Fully office-based (no remote working) Location: Aldershot, Hampshire Salary: 29k Perks: Funded internal and external training, career development in a fast growing business, annual leave purchase scheme, employee referral bonus and additional wellbeing initiatives Job description As a Customer Complaints Advisor / Aftersales Executive, you will play a significant role in delivering outstanding customer service and ensuring all customer complaints are handled professionally and in line with company procedures. Working closely with the Quality Control department and internal colleagues, you will manage the full complaints process from initial customer contact through to resolution. This is a busy and varied customer service and complaints role, ideal for someone highly organised, structured, and confident working under pressure. Key duties will include: Managing inbound telephone calls and customer service enquiries Handling customer complaints received via email, phone, or escalation routes Providing prompt and professional complaint resolution support Investigating customer complaints to establish facts and identify solutions Liaising with internal teams to ensure complaints are recorded and resolved correctly Escalating complex complaints to the Head of Sales when required Organising credit notes and customer refunds Supporting customers with invoice and billing queries Managing internal and external complaint correspondence Preparing for and attending Quality Control and complaints review meetings Building strong customer relationships through excellent aftersales service Key skills Previous experience in complaints handling within a customer service environment Strong customer service and complaint resolution skills Excellent communication skills, both verbal and written Ability to work under pressure and manage escalated complaints Highly organised with strong attention to detail Confident working to strict deadlines and changing priorities Proactive, service-minded, and customer-focused approach Strong team player with a commitment to customer satisfaction What's on offer?:- A stable, office-based customer service and complaints role Supportive team environment within a family-owned business Training and development opportunities funded by the business Excellent holiday allowance and additional employee benefits Opportunity to play a key part in customer complaint resolution and aftersales support
Feb 07, 2026
Full time
Customer Complaints Advisor Our client Our client is a well-established, family-owned business based in Aldershot, Hampshire, known for providing a supportive and people-focused working environment. With a strong emphasis on teamwork, transparency, and accountability, they offer employees the opportunity to work closely with senior leadership and feel genuinely valued within the organisation. The company prides itself on maintaining a positive workplace culture where individuals are encouraged to take ownership, contribute ideas, and play an active part in delivering high standards of customer service. They are passionate about continuous improvement and are looking for proactive, customer-focused individuals who share their commitment to excellence. This is an exciting opportunity to join a stable and growing business where strong relationships, professional development, and delivering outstanding customer outcomes are at the heart of what they do. Hours: Monday - Thursday: 8.30am - 5.30pm and Fully office-based (no remote working) Location: Aldershot, Hampshire Salary: 29k Perks: Funded internal and external training, career development in a fast growing business, annual leave purchase scheme, employee referral bonus and additional wellbeing initiatives Job description As a Customer Complaints Advisor / Aftersales Executive, you will play a significant role in delivering outstanding customer service and ensuring all customer complaints are handled professionally and in line with company procedures. Working closely with the Quality Control department and internal colleagues, you will manage the full complaints process from initial customer contact through to resolution. This is a busy and varied customer service and complaints role, ideal for someone highly organised, structured, and confident working under pressure. Key duties will include: Managing inbound telephone calls and customer service enquiries Handling customer complaints received via email, phone, or escalation routes Providing prompt and professional complaint resolution support Investigating customer complaints to establish facts and identify solutions Liaising with internal teams to ensure complaints are recorded and resolved correctly Escalating complex complaints to the Head of Sales when required Organising credit notes and customer refunds Supporting customers with invoice and billing queries Managing internal and external complaint correspondence Preparing for and attending Quality Control and complaints review meetings Building strong customer relationships through excellent aftersales service Key skills Previous experience in complaints handling within a customer service environment Strong customer service and complaint resolution skills Excellent communication skills, both verbal and written Ability to work under pressure and manage escalated complaints Highly organised with strong attention to detail Confident working to strict deadlines and changing priorities Proactive, service-minded, and customer-focused approach Strong team player with a commitment to customer satisfaction What's on offer?:- A stable, office-based customer service and complaints role Supportive team environment within a family-owned business Training and development opportunities funded by the business Excellent holiday allowance and additional employee benefits Opportunity to play a key part in customer complaint resolution and aftersales support
Your new company We are working with a well-established and forward-thinking accountancy firm based in Liverpool. Known for its collaborative culture and commitment to excellence, this firm offers a dynamic environment where senior professionals are empowered to lead, innovate, and deliver outstanding client service. This is an excellent opportunity to join a business that values strategic leadersh
Feb 07, 2026
Full time
Your new company We are working with a well-established and forward-thinking accountancy firm based in Liverpool. Known for its collaborative culture and commitment to excellence, this firm offers a dynamic environment where senior professionals are empowered to lead, innovate, and deliver outstanding client service. This is an excellent opportunity to join a business that values strategic leadersh
SAP Source to Pay Functional Lead We are seeking an experienced SAP S/4HANA Senior Process / Functional Lead to join our delivery team. In this role, you will lead the Source-to-Pay workstream of a multi-phase S/4HANA transformation, shaping and delivering complex solutions for the programme. As a key member of the programme team, you will combine deep business process knowledge and SAP S/4NANA expertise with strong stakeholder engagement and programme delivery skills. You will act as the trusted advisor to the business process owners and architects, ensuring the solution design aligns with strategic objectives, industry best practice and SAP Activate methodology and roadmap. Key Responsibilities Solution Leadership & Design Governance Lead the functional design and end-to-end delivery of the SAP S/4HANA S2P workstream Working with the business, help create and manage workstream plans and activity to ensure delivery against the programme plan and milestones Translate complex business and commercial requirements into clear, scalable SAP solutions Drive adoption of SAP best practices and "clean core" principles. Deliver the business process design documentation Oversee creation and quality of functional specifications, configuration and integration deliverables Provide thought leadership and challenge existing designs to ensure value-driven outcomes Integration & Cross-Workstream Coordination Coordinate with adjacent process areas including Order-to-Cash, Projects (PS, potentially EPPM) and Finance (FI/CO) to maintain end-to-end integrity of the solution Design integrations with non-SAP solutions for the S2P area, e.g. Jaggaer, PayApps (TBC) Collaborate closely with data, technology and change management teams to ensure alignment across the programme Oversee and support the build activity in relation to configuration or developments required for the workstream Testing, Cutover & Go-Live Support Contribute to the testing strategy, scenario design, and defect triage for SIT and UAT cycles Support cutover planning and readiness assessments Provide hypercare leadership for the workstream to ensure smooth transition into business operations Client & Stakeholder Management Build trusted relationships with business process owners, architects and programme leadership Communicate complex technical topics in clear business language Provide regular progress, risk and issue reporting to programme managementFacilitate workshops and playback sessions with senior client stakeholders and SMEs Team Leadership & Delivery Excellence Lead and mentor a small team (4-5), ensuring high delivery quality and professional development Foster a culture of collaboration, accountability and continuous improvement Contribute to internal capability building, knowledge sharing and team development initiatives Required Skills & Experience Professional Experience 15-20 years of SAP delivery experience with deep functional expertise in SAP S/4HANA procurement, including Vendor Management, Category Management, Sourcing, Contract Management, Order to Delivery, Invoice to Pay (Preferred) Strong background delivering S/4HANA transformations for the construction or engineering sector (Preferred) Familiarity with UK construction industry processes Proven ability to translate business outcomes into SAP configuration and integration solutions Consulting & Leadership Competencies Excellent communication, presentation and stakeholder-management skills Confident leading design workshops, playbacks and design authority and governance sessions Strong analytical, problem-solving and delivery-management capability Ability to lead multi-disciplinary teams and manage offshore / near-shore coordination Self-motivated, outcome-focused and comfortable operating in fast-paced environments Location UK-based. Regular on-site presence is expected in London. Preferred Qualifications SAP Certified Application Professional Experience delivering projects under SAP Activate methodology Prior experience with S/4HANA deployments in a template-based roll out programme Degree in Business, Engineering or Information Systems (or equivalent experience)
Feb 07, 2026
Full time
SAP Source to Pay Functional Lead We are seeking an experienced SAP S/4HANA Senior Process / Functional Lead to join our delivery team. In this role, you will lead the Source-to-Pay workstream of a multi-phase S/4HANA transformation, shaping and delivering complex solutions for the programme. As a key member of the programme team, you will combine deep business process knowledge and SAP S/4NANA expertise with strong stakeholder engagement and programme delivery skills. You will act as the trusted advisor to the business process owners and architects, ensuring the solution design aligns with strategic objectives, industry best practice and SAP Activate methodology and roadmap. Key Responsibilities Solution Leadership & Design Governance Lead the functional design and end-to-end delivery of the SAP S/4HANA S2P workstream Working with the business, help create and manage workstream plans and activity to ensure delivery against the programme plan and milestones Translate complex business and commercial requirements into clear, scalable SAP solutions Drive adoption of SAP best practices and "clean core" principles. Deliver the business process design documentation Oversee creation and quality of functional specifications, configuration and integration deliverables Provide thought leadership and challenge existing designs to ensure value-driven outcomes Integration & Cross-Workstream Coordination Coordinate with adjacent process areas including Order-to-Cash, Projects (PS, potentially EPPM) and Finance (FI/CO) to maintain end-to-end integrity of the solution Design integrations with non-SAP solutions for the S2P area, e.g. Jaggaer, PayApps (TBC) Collaborate closely with data, technology and change management teams to ensure alignment across the programme Oversee and support the build activity in relation to configuration or developments required for the workstream Testing, Cutover & Go-Live Support Contribute to the testing strategy, scenario design, and defect triage for SIT and UAT cycles Support cutover planning and readiness assessments Provide hypercare leadership for the workstream to ensure smooth transition into business operations Client & Stakeholder Management Build trusted relationships with business process owners, architects and programme leadership Communicate complex technical topics in clear business language Provide regular progress, risk and issue reporting to programme managementFacilitate workshops and playback sessions with senior client stakeholders and SMEs Team Leadership & Delivery Excellence Lead and mentor a small team (4-5), ensuring high delivery quality and professional development Foster a culture of collaboration, accountability and continuous improvement Contribute to internal capability building, knowledge sharing and team development initiatives Required Skills & Experience Professional Experience 15-20 years of SAP delivery experience with deep functional expertise in SAP S/4HANA procurement, including Vendor Management, Category Management, Sourcing, Contract Management, Order to Delivery, Invoice to Pay (Preferred) Strong background delivering S/4HANA transformations for the construction or engineering sector (Preferred) Familiarity with UK construction industry processes Proven ability to translate business outcomes into SAP configuration and integration solutions Consulting & Leadership Competencies Excellent communication, presentation and stakeholder-management skills Confident leading design workshops, playbacks and design authority and governance sessions Strong analytical, problem-solving and delivery-management capability Ability to lead multi-disciplinary teams and manage offshore / near-shore coordination Self-motivated, outcome-focused and comfortable operating in fast-paced environments Location UK-based. Regular on-site presence is expected in London. Preferred Qualifications SAP Certified Application Professional Experience delivering projects under SAP Activate methodology Prior experience with S/4HANA deployments in a template-based roll out programme Degree in Business, Engineering or Information Systems (or equivalent experience)
Director, Strategic Lead - FX Spot page is loaded Director, Strategic Lead - FX Spotlocations: GBR-London-10 Paternoster Square: SGP-Singapore-1 Raffles Quaytime type: Full timeposted on: Posted Todayjob requisition id: RLSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. Our People: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Role Profile: We are looking for a proven product leader and innovator to lead the FX Spot business within LSEG. Encompassing the Primary Market Venue - Spot Matching, the D2C streaming platform, PriceStream and the core RFS Spot business of FXall, the Spot business is a critical part of the LSEG FX suite.The chosen candidate will have a deep understanding of the FX Spot market and the role of Primary Venues within the wider ecosystem. It is likely they will strong opinions on the strategic direction of the market and have a proven track record in enacting change.Key responsibilities of the role: Provide industry-level leadership and strategic thought towards the LSEG FX Spot ecosystem Drive a team of Product Managers and Sales Specialists to deliver on a strategic growth plan Hold ultimate accountability for the revenue from FX Spot at LSEG FX Manage and deliver on product development programmes within a complex ecosystem and where client expectations leave little room for error Be clear in delivering to Senior Management a strategy that is logical and understandable. Show strong reporting skills in the progress of that strategy Promote and foster collaboration across a broad cross-section of stakeholders, showing clear decision making skills to ensure delivering against the agreed strategy Lead, coach, and mentor others within the business to promote successful practices across the organisation Detailed Job Description Based in the London, New York or Singapore offices of LSEG Product Management Drive initiatives to foster volume and revenue growth in FX Spot Implement features and controls to mitigate operational and market risk Monitor competitor offerings and market developments to maintain a leading position in FX trading Commercial Focus Work with the central tenet that we are a commercial operation driving solutions that enhance the client experience Partnership Collaborates with leaders and colleagues across the group to develop cross-divisional solutions to meet stakeholders needs Provide regular updates on the change programme and projects to external committees and boards Partner with compliance and risk teams to ensure adherence to regulatory standards Key person skills and characteristics Explicit experience and a clear knowledge of the workings of the FX Spot market Focuses on results - pursues business goals, take accountability, drives success Using commercial judgement - knows the business, thinks globally and applies commercial perspective + Brings thought leadership + Leverages in-depth understanding of our business model, operations & financial position + Provides commercially sound decision making + Strikes balance between focusing on short term and long term + Communicates with credibility to inspire trust Creating value - scans the environment to identify opportunities and innovates to create sustainable value + Thinks strategically to create lasting opportunities + Ensures clarity of purpose, direction & priorities Leading Change - makes change, provides the context for change and shows adaptability and delivers outstanding execution + Takes ownership of outcomes + Motivates high performing teams to deliver without compromising quality Building effective relationships, connecting to achieve + Is comfortable talking to peers at clients to the required technical level + Can act as a brand ambassador at industry forums + Is able to successfully navigate large institutions in order to get the job done Developing talent - Develops self and others and builds high performing teams + Attracts, develops & engages diverse, top talent + Anticipates talent requirements and proactively draws diverse skillsets from across the group + Supports the team's development through coaching, exposure and stretch assignments Career Stage: Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage
Feb 07, 2026
Full time
Director, Strategic Lead - FX Spot page is loaded Director, Strategic Lead - FX Spotlocations: GBR-London-10 Paternoster Square: SGP-Singapore-1 Raffles Quaytime type: Full timeposted on: Posted Todayjob requisition id: RLSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. Our People: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Role Profile: We are looking for a proven product leader and innovator to lead the FX Spot business within LSEG. Encompassing the Primary Market Venue - Spot Matching, the D2C streaming platform, PriceStream and the core RFS Spot business of FXall, the Spot business is a critical part of the LSEG FX suite.The chosen candidate will have a deep understanding of the FX Spot market and the role of Primary Venues within the wider ecosystem. It is likely they will strong opinions on the strategic direction of the market and have a proven track record in enacting change.Key responsibilities of the role: Provide industry-level leadership and strategic thought towards the LSEG FX Spot ecosystem Drive a team of Product Managers and Sales Specialists to deliver on a strategic growth plan Hold ultimate accountability for the revenue from FX Spot at LSEG FX Manage and deliver on product development programmes within a complex ecosystem and where client expectations leave little room for error Be clear in delivering to Senior Management a strategy that is logical and understandable. Show strong reporting skills in the progress of that strategy Promote and foster collaboration across a broad cross-section of stakeholders, showing clear decision making skills to ensure delivering against the agreed strategy Lead, coach, and mentor others within the business to promote successful practices across the organisation Detailed Job Description Based in the London, New York or Singapore offices of LSEG Product Management Drive initiatives to foster volume and revenue growth in FX Spot Implement features and controls to mitigate operational and market risk Monitor competitor offerings and market developments to maintain a leading position in FX trading Commercial Focus Work with the central tenet that we are a commercial operation driving solutions that enhance the client experience Partnership Collaborates with leaders and colleagues across the group to develop cross-divisional solutions to meet stakeholders needs Provide regular updates on the change programme and projects to external committees and boards Partner with compliance and risk teams to ensure adherence to regulatory standards Key person skills and characteristics Explicit experience and a clear knowledge of the workings of the FX Spot market Focuses on results - pursues business goals, take accountability, drives success Using commercial judgement - knows the business, thinks globally and applies commercial perspective + Brings thought leadership + Leverages in-depth understanding of our business model, operations & financial position + Provides commercially sound decision making + Strikes balance between focusing on short term and long term + Communicates with credibility to inspire trust Creating value - scans the environment to identify opportunities and innovates to create sustainable value + Thinks strategically to create lasting opportunities + Ensures clarity of purpose, direction & priorities Leading Change - makes change, provides the context for change and shows adaptability and delivers outstanding execution + Takes ownership of outcomes + Motivates high performing teams to deliver without compromising quality Building effective relationships, connecting to achieve + Is comfortable talking to peers at clients to the required technical level + Can act as a brand ambassador at industry forums + Is able to successfully navigate large institutions in order to get the job done Developing talent - Develops self and others and builds high performing teams + Attracts, develops & engages diverse, top talent + Anticipates talent requirements and proactively draws diverse skillsets from across the group + Supports the team's development through coaching, exposure and stretch assignments Career Stage: Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage
Salary: £32,000 - £34,000 per year Contract Type: Fixed term for 24 months, with possible scope to extend subject to budget considerations Location: UK (minimum 2 days per week in the London office) Work Pattern: Full-time, 37.5 hours per week with the opportunity for flexible working hours Reporting To: Chief of Staff (Executive Office), with regular contact with the CEO HOW TO APPLY Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, photos) by midnight on 3rd March via the . Your covering letter should outline: Your motivations for applying to this role and what about our mission resonates with you. Experience (professional, voluntary or lived) that makes you a great fit for this role in line with our values and the criteria outlined in this job description. How this role fits into your career plans. INTERVIEW STAGES Interviews are expected to take place over two stages as follows: First panel interview: Monday 16th March (30 minute pre-interview task followed by 45 minute panel interview) Final interview: Tuesday 24th March (45 minute panel interview) Requirements ABOUT THE ROLE We're looking for a proactive, thoughtful and highly organised individual to play a central role in the smooth running of Mission 44. This is an exciting opportunity to work at the heart of the organisation - closely supporting the Chief Executive Officer, coordinating key meetings and communications, supporting effective governance and decision-making processes, and helping ensure that our strategic priorities move forward. You'll also often act as a first point of contact for Mission 44, so we're looking for someone who is collaborative, professional and confident in engaging with a wide range of people. This role offers significant responsibility, visibility, and variety, and is ideal for someone who thrives in a dynamic environment and is excited by the chance to grow, learn, and make a meaningful contribution to Mission 44's mission. If you enjoy enabling others to do their best work, have strong judgement, and can stay calm and solutions-focused in a fast-moving environment, we'd love to hear from you. ROLES AND RESPONSIBILITIES EXECUTIVE SUPPORT TO THE CEO (70%) Provide high-quality, proactive executive support to the CEO, ensuring they are able to operate effectively and efficiently in a fast-paced environment. Manage the CEO's complex and evolving diary, including scheduling internal and external meetings, prioritising requests, anticipating conflicts, and ensuring time is protected for strategic priorities. Coordinate all CEO travel and logistics, including itineraries, briefings, and expense processing, ensuring a seamless and well-prepared experience. Act as a trusted first point of contact for the CEO, handling enquiries with discretion and professionalism and ensuring timely, high-quality communication with internal and external stakeholders. GOVERNANCE AND SENIOR LEADERSHIP COORDINATION (15%) Support the effective functioning of Mission 44's Board and governance cycle, working closely with the Chief of Staff to coordinate Board and Committee meetings throughout the year. Manage end-to-end logistics for Board and Committee meetings, including scheduling, circulation of papers, and maintaining a forward planner for the governance calendar. Support the preparation and circulation of high-quality Board materials, ensuring papers are accurate, timely, and clearly presented. DELIVERY, CULTURE AND ORGANISATIONAL IMPACT (15%) Play a hands-on role in delivering the smooth and effective operation of the Executive Office, coordinating meetings and supporting priorities to be executed to a high standard and on time. Track actions and decisions arising from Board, SLT, and Executive Office meetings, following up with owners to support delivery and accountability across the organisation. Contribute to the delivery of key organisational moments, such as team and SLT away days and Board meetings, supporting planning, logistics, and on-the-day execution. Actively contribute to a positive, values-led culture by modelling professionalism, collaboration, and a delivery-focused mindset within the Executive Office and beyond. ESSENTIAL Ability to handle confidential and sensitive information with the highest levels of integrity, judgement, and discretion. Proactive, solutions-focused approach, with the confidence to anticipate needs, spot issues, and take initiative. Proven experience of maintaining high-quality output whilst working in a fast-paced environment. Outstanding written and verbal communication skills, with the ability to engage professionally and confidently with senior leaders, trustees, partners, and external stakeholders, sometimes on behalf of the CEO. Strong attention to detail, with a commitment to delivering work to a consistently high standard. Ability to model all of Mission 44's values in your ways of working. Passionate about supporting and empowering young people from a diverse range of backgrounds to flourish and succeed. DESIRABLE Proven experience providing high-quality executive support in a fast-paced, high-trust environment. Experience supporting Board and Committee processes, including meeting coordination, minute-taking, and action tracking. Familiarity with governance requirements and best practice in a charity or non-profit context. Experience supporting a CEO, senior executive, or Board in a charity, foundation, or mission-led organisation. Experience working in a small or growing organisation, with the flexibility to adapt as priorities evolve. Experience using Google Workspace and CRM tools. Benefits Enjoy 28 days annual leave, plus a day for your birthday Use our cycle-to-work scheme and free gym access Save for retirement with our generous pension package We finish every Friday at noon in August Optional health insurance and acccess to an EAP Professional development budget of £1k Unlimited volunteering leave, as agreed with your manager Wellbeing allowance to spend in whatever way works for you Competitive parental leave package
Feb 07, 2026
Full time
Salary: £32,000 - £34,000 per year Contract Type: Fixed term for 24 months, with possible scope to extend subject to budget considerations Location: UK (minimum 2 days per week in the London office) Work Pattern: Full-time, 37.5 hours per week with the opportunity for flexible working hours Reporting To: Chief of Staff (Executive Office), with regular contact with the CEO HOW TO APPLY Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, photos) by midnight on 3rd March via the . Your covering letter should outline: Your motivations for applying to this role and what about our mission resonates with you. Experience (professional, voluntary or lived) that makes you a great fit for this role in line with our values and the criteria outlined in this job description. How this role fits into your career plans. INTERVIEW STAGES Interviews are expected to take place over two stages as follows: First panel interview: Monday 16th March (30 minute pre-interview task followed by 45 minute panel interview) Final interview: Tuesday 24th March (45 minute panel interview) Requirements ABOUT THE ROLE We're looking for a proactive, thoughtful and highly organised individual to play a central role in the smooth running of Mission 44. This is an exciting opportunity to work at the heart of the organisation - closely supporting the Chief Executive Officer, coordinating key meetings and communications, supporting effective governance and decision-making processes, and helping ensure that our strategic priorities move forward. You'll also often act as a first point of contact for Mission 44, so we're looking for someone who is collaborative, professional and confident in engaging with a wide range of people. This role offers significant responsibility, visibility, and variety, and is ideal for someone who thrives in a dynamic environment and is excited by the chance to grow, learn, and make a meaningful contribution to Mission 44's mission. If you enjoy enabling others to do their best work, have strong judgement, and can stay calm and solutions-focused in a fast-moving environment, we'd love to hear from you. ROLES AND RESPONSIBILITIES EXECUTIVE SUPPORT TO THE CEO (70%) Provide high-quality, proactive executive support to the CEO, ensuring they are able to operate effectively and efficiently in a fast-paced environment. Manage the CEO's complex and evolving diary, including scheduling internal and external meetings, prioritising requests, anticipating conflicts, and ensuring time is protected for strategic priorities. Coordinate all CEO travel and logistics, including itineraries, briefings, and expense processing, ensuring a seamless and well-prepared experience. Act as a trusted first point of contact for the CEO, handling enquiries with discretion and professionalism and ensuring timely, high-quality communication with internal and external stakeholders. GOVERNANCE AND SENIOR LEADERSHIP COORDINATION (15%) Support the effective functioning of Mission 44's Board and governance cycle, working closely with the Chief of Staff to coordinate Board and Committee meetings throughout the year. Manage end-to-end logistics for Board and Committee meetings, including scheduling, circulation of papers, and maintaining a forward planner for the governance calendar. Support the preparation and circulation of high-quality Board materials, ensuring papers are accurate, timely, and clearly presented. DELIVERY, CULTURE AND ORGANISATIONAL IMPACT (15%) Play a hands-on role in delivering the smooth and effective operation of the Executive Office, coordinating meetings and supporting priorities to be executed to a high standard and on time. Track actions and decisions arising from Board, SLT, and Executive Office meetings, following up with owners to support delivery and accountability across the organisation. Contribute to the delivery of key organisational moments, such as team and SLT away days and Board meetings, supporting planning, logistics, and on-the-day execution. Actively contribute to a positive, values-led culture by modelling professionalism, collaboration, and a delivery-focused mindset within the Executive Office and beyond. ESSENTIAL Ability to handle confidential and sensitive information with the highest levels of integrity, judgement, and discretion. Proactive, solutions-focused approach, with the confidence to anticipate needs, spot issues, and take initiative. Proven experience of maintaining high-quality output whilst working in a fast-paced environment. Outstanding written and verbal communication skills, with the ability to engage professionally and confidently with senior leaders, trustees, partners, and external stakeholders, sometimes on behalf of the CEO. Strong attention to detail, with a commitment to delivering work to a consistently high standard. Ability to model all of Mission 44's values in your ways of working. Passionate about supporting and empowering young people from a diverse range of backgrounds to flourish and succeed. DESIRABLE Proven experience providing high-quality executive support in a fast-paced, high-trust environment. Experience supporting Board and Committee processes, including meeting coordination, minute-taking, and action tracking. Familiarity with governance requirements and best practice in a charity or non-profit context. Experience supporting a CEO, senior executive, or Board in a charity, foundation, or mission-led organisation. Experience working in a small or growing organisation, with the flexibility to adapt as priorities evolve. Experience using Google Workspace and CRM tools. Benefits Enjoy 28 days annual leave, plus a day for your birthday Use our cycle-to-work scheme and free gym access Save for retirement with our generous pension package We finish every Friday at noon in August Optional health insurance and acccess to an EAP Professional development budget of £1k Unlimited volunteering leave, as agreed with your manager Wellbeing allowance to spend in whatever way works for you Competitive parental leave package
Director, Strategic Lead - FX Swaps page is loaded Director, Strategic Lead - FX Swapslocations: GBR-London-10 Paternoster Squaretime type: Full timeposted on: Posted Todayjob requisition id: RLSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. Our People: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Role Profile:We are looking for a proven product leader and innovator to lead the FX Swap business within LSEG.The FX Swap market has been under-invested in for 20 years. In 2025, LSEG FX stepped up its commitment to this critical market and progressed a programme to introduce automated trading in the FX swap market This included an upgraded to the GUI and a fully automated credit check capability. Couple this with direct API trading capability and the foundations for the next chapter of this market have been laid.To take this evolution to the growth stage we are looking for a candidate with a strong understanding of the FX Swap market who can progress the growth potential of this market. It is likely they will strong opinions on the strategic direction of the market and have a proven track record in enacting change.Key responsibilities of the role: Provide industry-level leadership and strategic thought about the strategic direction of the FX Swap market Drive a team of Product Managers and Sales Specialists to deliver on a strategic growth plan Hold ultimate accountability for the revenue from interbank FX Swaps at LSEG Manage and deliver on product development programmes within a complex ecosystem and where client expectations leave little room for error Be clear in delivering to Senior Management a strategy that is logical and understandable. Show strong reporting skills in the progress of that strategy Promote and foster collaboration across a broad cross-section of stakeholders, showing clear decision-making skills to ensure delivering against the agreed strategy Lead, coach, and mentor others within the business to promote successful practices across the organisation Detailed Job Description Based in the London offices of LSEG Product Management Drive initiatives to foster volume and revenue growth in FX Swaps Implement features and controls to mitigate operational and market risk Monitor competitor offerings and market developments to maintain a leading position in FX trading Commercial Focus Work with the central tenet that we are a commercial operation driving solutions that enhance the client experience Partnership Collaborates with leaders and colleagues across the group to develop cross-divisional solutions to meet stakeholders needs Provide regular updates on the change programme and projects to external committees and boards Partner with compliance and risk teams to ensure adherence to regulatory standards Key person skills and characteristics Explicit experience and a clear knowledge of the workings of the FX Swap market Focuses on results - pursues business goals, take accountability, drives success Using commercial judgement - knows the business, thinks globally and applies commercial mindset + Brings thought leadership + Leverages in-depth understanding of our business model, operations & financial position + Provides commercially sound decision making + Strikes balance between focusing on short term and long term + Communicates with credibility to inspire trust Creating value - scans the environment to find opportunities and innovates to create sustainable value + Thinks strategically to create lasting opportunities + Ensures clarity of purpose, direction & priorities Leading Change - makes change, provides the context for change and shows adaptability and delivers outstanding execution + Takes ownership of outcomes + Motivates high performing teams to deliver without compromising quality Building effective relationships, connecting to achieve + Is comfortable talking to peers at clients to the required technical level + Can act as a brand ambassador at industry forums + Is able to successfully navigate large institutions in order to get the job done Developing talent - Develops self and others and builds high performing teams + Attracts, develops & engages diverse, top talent + Anticipates talent requirements and proactively draws diverse skills from across the group + Supports the team's development through coaching, exposure and stretch assignments Career Stage: Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law,
Feb 07, 2026
Full time
Director, Strategic Lead - FX Swaps page is loaded Director, Strategic Lead - FX Swapslocations: GBR-London-10 Paternoster Squaretime type: Full timeposted on: Posted Todayjob requisition id: RLSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. Our People: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Role Profile:We are looking for a proven product leader and innovator to lead the FX Swap business within LSEG.The FX Swap market has been under-invested in for 20 years. In 2025, LSEG FX stepped up its commitment to this critical market and progressed a programme to introduce automated trading in the FX swap market This included an upgraded to the GUI and a fully automated credit check capability. Couple this with direct API trading capability and the foundations for the next chapter of this market have been laid.To take this evolution to the growth stage we are looking for a candidate with a strong understanding of the FX Swap market who can progress the growth potential of this market. It is likely they will strong opinions on the strategic direction of the market and have a proven track record in enacting change.Key responsibilities of the role: Provide industry-level leadership and strategic thought about the strategic direction of the FX Swap market Drive a team of Product Managers and Sales Specialists to deliver on a strategic growth plan Hold ultimate accountability for the revenue from interbank FX Swaps at LSEG Manage and deliver on product development programmes within a complex ecosystem and where client expectations leave little room for error Be clear in delivering to Senior Management a strategy that is logical and understandable. Show strong reporting skills in the progress of that strategy Promote and foster collaboration across a broad cross-section of stakeholders, showing clear decision-making skills to ensure delivering against the agreed strategy Lead, coach, and mentor others within the business to promote successful practices across the organisation Detailed Job Description Based in the London offices of LSEG Product Management Drive initiatives to foster volume and revenue growth in FX Swaps Implement features and controls to mitigate operational and market risk Monitor competitor offerings and market developments to maintain a leading position in FX trading Commercial Focus Work with the central tenet that we are a commercial operation driving solutions that enhance the client experience Partnership Collaborates with leaders and colleagues across the group to develop cross-divisional solutions to meet stakeholders needs Provide regular updates on the change programme and projects to external committees and boards Partner with compliance and risk teams to ensure adherence to regulatory standards Key person skills and characteristics Explicit experience and a clear knowledge of the workings of the FX Swap market Focuses on results - pursues business goals, take accountability, drives success Using commercial judgement - knows the business, thinks globally and applies commercial mindset + Brings thought leadership + Leverages in-depth understanding of our business model, operations & financial position + Provides commercially sound decision making + Strikes balance between focusing on short term and long term + Communicates with credibility to inspire trust Creating value - scans the environment to find opportunities and innovates to create sustainable value + Thinks strategically to create lasting opportunities + Ensures clarity of purpose, direction & priorities Leading Change - makes change, provides the context for change and shows adaptability and delivers outstanding execution + Takes ownership of outcomes + Motivates high performing teams to deliver without compromising quality Building effective relationships, connecting to achieve + Is comfortable talking to peers at clients to the required technical level + Can act as a brand ambassador at industry forums + Is able to successfully navigate large institutions in order to get the job done Developing talent - Develops self and others and builds high performing teams + Attracts, develops & engages diverse, top talent + Anticipates talent requirements and proactively draws diverse skills from across the group + Supports the team's development through coaching, exposure and stretch assignments Career Stage: Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law,
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spiritedand highgrowth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within the Economic Crime Advisory team, you will support the delivery of financial crime compliance engagements across our portfolio of clients across all sectors, including financial services, betting and gaming, real estate, crypto and legal. You will cover disciplines such as anti-money laundering, fraud prevention, counter terrorist financing, sanctions, market abuse, anti bribery and corruption, and/or tax evasion. In addition, you will play a key role in assisting the team with developing our financial crime offering and working methods. Our engagements typically include independently assessing clients' financial crime frameworks, supporting the creation, enhancement and remediation of financial crime systems and controls, and optimising financial crime frameworks to be more efficient and effective using technology and/or sustainable target operating models across the three lines of defence. You'll be someone with: Experience in financial crime, fraud (or similar) regulatory compliance Passionate about supporting clients with their financial crime frameworks to support the mitigation of financial crime risk Interest in learning, upskilling, and expanding knowledge and skillset into broader sectors through undertaking diverse projects and receiving on the job coaching. Experience of being able to juggle multiple projects and deadlines, prioritising work where needed, and independently managing own workload successfully (Desirable but not essential) Ability to investigate and resolve problems with some support and guidance as required involving senior members of the team You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state of the art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 07, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spiritedand highgrowth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within the Economic Crime Advisory team, you will support the delivery of financial crime compliance engagements across our portfolio of clients across all sectors, including financial services, betting and gaming, real estate, crypto and legal. You will cover disciplines such as anti-money laundering, fraud prevention, counter terrorist financing, sanctions, market abuse, anti bribery and corruption, and/or tax evasion. In addition, you will play a key role in assisting the team with developing our financial crime offering and working methods. Our engagements typically include independently assessing clients' financial crime frameworks, supporting the creation, enhancement and remediation of financial crime systems and controls, and optimising financial crime frameworks to be more efficient and effective using technology and/or sustainable target operating models across the three lines of defence. You'll be someone with: Experience in financial crime, fraud (or similar) regulatory compliance Passionate about supporting clients with their financial crime frameworks to support the mitigation of financial crime risk Interest in learning, upskilling, and expanding knowledge and skillset into broader sectors through undertaking diverse projects and receiving on the job coaching. Experience of being able to juggle multiple projects and deadlines, prioritising work where needed, and independently managing own workload successfully (Desirable but not essential) Ability to investigate and resolve problems with some support and guidance as required involving senior members of the team You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state of the art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
A large, enterprise scale organization undergoing significant digital and data transformation is seeking a Senior Finance Analytics & AI Architect to lead the design and delivery of advanced analytics and AI enabled finance platforms. This role focuses on building insight driven finance capabilities using Oracle analytics and data technologies, supporting complex stakeholders across regulated and enterprise environments. The position combines technical architecture, delivery leadership, and strategic engagement with senior business leaders. Key Responsibilities Lead the architecture and delivery of enterprise scale Finance Analytics and AI solutions Design end to end analytics platforms using Oracle Analytics Cloud (OAC), Fusion Data Intelligence (FDI), and Autonomous Data Warehouse Own data ingestion, transformation, modelling, and visualisation layers Design and deploy predictive and AI driven use cases using Oracle Machine Learning Translate business and finance requirements into scalable technical solutions Provide technical leadership across delivery teams, ensuring quality, performance, and governance Support pre delivery shaping activities including solution design and stakeholder workshops Build strong relationships with senior finance, data, and technology stakeholders Mentor and develop technical talent within a high performance delivery environment Contribute to internal standards, patterns, and best practices for analytics and AI delivery Required Experience Proven experience architecting Oracle Analytics and/or AI్ platforms at enterprise scale Track record of leading complex analytics or data transformation initiatives (£2m+ value) Strong hands on experience with OAC, FDI, and Autonomous Data Warehouse Deep understanding of finance reporting including operational, management, and statutory reporting Solid knowledge of data warehousing, dimensional modelling, and ETL/ELT patterns Proficiency in SQL and PL/SQL Experience with Oracle Machine Learning or comparable ML technologies Strong stakeholder engagement and communication skills Ability to operate across both technical and business facing responsibilities Desirable Experience Background in Finance, Accounting, or Performance Management environments Exposure to Oracle Cloud Infrastructure and data integration services Experience working in regulated or public sector environments Relevant Oracle certifications Working Model Hybrid working model Flexibility to engage with multiple business units and senior stakeholders What's Offered Opportunity to lead high impact, enterprise wide analytics and AI initiatives Long term career progression within a growing data and digital capability Investment in professional development and technical growth Inclusive, performance driven environment focused on delivery excellence
Feb 07, 2026
Full time
A large, enterprise scale organization undergoing significant digital and data transformation is seeking a Senior Finance Analytics & AI Architect to lead the design and delivery of advanced analytics and AI enabled finance platforms. This role focuses on building insight driven finance capabilities using Oracle analytics and data technologies, supporting complex stakeholders across regulated and enterprise environments. The position combines technical architecture, delivery leadership, and strategic engagement with senior business leaders. Key Responsibilities Lead the architecture and delivery of enterprise scale Finance Analytics and AI solutions Design end to end analytics platforms using Oracle Analytics Cloud (OAC), Fusion Data Intelligence (FDI), and Autonomous Data Warehouse Own data ingestion, transformation, modelling, and visualisation layers Design and deploy predictive and AI driven use cases using Oracle Machine Learning Translate business and finance requirements into scalable technical solutions Provide technical leadership across delivery teams, ensuring quality, performance, and governance Support pre delivery shaping activities including solution design and stakeholder workshops Build strong relationships with senior finance, data, and technology stakeholders Mentor and develop technical talent within a high performance delivery environment Contribute to internal standards, patterns, and best practices for analytics and AI delivery Required Experience Proven experience architecting Oracle Analytics and/or AI్ platforms at enterprise scale Track record of leading complex analytics or data transformation initiatives (£2m+ value) Strong hands on experience with OAC, FDI, and Autonomous Data Warehouse Deep understanding of finance reporting including operational, management, and statutory reporting Solid knowledge of data warehousing, dimensional modelling, and ETL/ELT patterns Proficiency in SQL and PL/SQL Experience with Oracle Machine Learning or comparable ML technologies Strong stakeholder engagement and communication skills Ability to operate across both technical and business facing responsibilities Desirable Experience Background in Finance, Accounting, or Performance Management environments Exposure to Oracle Cloud Infrastructure and data integration services Experience working in regulated or public sector environments Relevant Oracle certifications Working Model Hybrid working model Flexibility to engage with multiple business units and senior stakeholders What's Offered Opportunity to lead high impact, enterprise wide analytics and AI initiatives Long term career progression within a growing data and digital capability Investment in professional development and technical growth Inclusive, performance driven environment focused on delivery excellence
One of the most influential public leadership roles in social housing The Regulator of Social Housing (RSH) plays a vital role in the lives of millions of people across England. Through effective regulation, it supports safe, well run and financially resilient social housing, helping to protect tenants and sustain confidence in a sector that plays a central role in communities. Independent and accountable to Parliament, RSH operates with a clear statutory remit and a strong sense of public responsibility. With this important foundation in place, RSH is now seeking a Chief Executive to lead the organisation at a time of sustained significance. This is a role focused on how regulation is applied with care and judgement, while keeping outcomes for tenants firmly in view. Working closely with the Chair, Board and Executive Team, the Chief Executive will steward the regulatory framework as it continues to evolve, building on existing success while ensuring the organisation remains responsive to change. As Accounting Officer, the Chief Executive holds responsibility for organisational performance, governance and the stewardship of public funds. Integrity underpins the role, informing evidence-based decisions that are clearly communicated and able to withstand scrutiny. Confidence operating within clear accountability frameworks is essential, alongside the judgement to balance engagement appropriately. The Chief Executive will provide inspiration and vision to lead the organisation as a whole, working through the executive team to support a cohesive approach to leadership and delivery. A central responsibility is oversight of the regulatory standards for social housing, applied across a diverse range of providers. This work is shaped by an understanding of the wider housing and policy environment, and by constructive engagement across the sector, recognising differences in scale and operating context while keeping expectations clear and proportionate. Externally, the Chief Executive represents RSH in relationships with ministers, Members of Parliament, select committees, investors and key partner organisations. The role requires credibility and confidence in formal settings, alongside the ability to build strong professional relationships grounded in trust, respect and shared responsibility. The successful candidate will bring senior leadership experience gained in a regulatory, public or comparably governed environment, where scrutiny is part of the landscape and decisions carry real consequence. Experience of social housing is not essential. Of greater importance is the ability to build understanding quickly, to listen carefully, and to navigate complexity with perspective and assurance. This is an opportunity to lead an organisation of national significance, where decisions shape confidence in the social housing sector and its long-term strength. It is a role with genuine influence, where thoughtful leadership, sound judgement and perspective can make a lasting difference. Visit to find out more and to apply. Or, for a confidential conversation, call Holly Kennedy () or Ella Milward Hamylton () at Tile Hill. Closing date: Midnight on Sunday 8th February 2026 To apply: To apply, please submit an up-to-date copy of your CV (three sides of A4 maximum), along with a supporting statement (three sides of A4 maximum) detailing your experience, and achievements and addressing the key criteria for the role set out on this site and using examples to demonstrate how you meet the requirements. Documents should be uploaded via our website, please include and upload the below information in two documents only. If you experience any issues whilst applying, please contact Applications should include: Full contact details; Names, positions, organisations and contact details for two referees (we will ask your permission before contacting referees); Details of your notice period Notification of any dates when you are not available for an interview. At Tile Hill, we are committed to inclusion and accessibility. We champion and support all individuals to ensure everyone feels valued, listened to and motivated to get the very best out of each recruitment process and that processes are designed to meet the needs of individuals. If you have any specific requests and would like a confidential discussion with the Tile Hill team, then please email .
Feb 06, 2026
Full time
One of the most influential public leadership roles in social housing The Regulator of Social Housing (RSH) plays a vital role in the lives of millions of people across England. Through effective regulation, it supports safe, well run and financially resilient social housing, helping to protect tenants and sustain confidence in a sector that plays a central role in communities. Independent and accountable to Parliament, RSH operates with a clear statutory remit and a strong sense of public responsibility. With this important foundation in place, RSH is now seeking a Chief Executive to lead the organisation at a time of sustained significance. This is a role focused on how regulation is applied with care and judgement, while keeping outcomes for tenants firmly in view. Working closely with the Chair, Board and Executive Team, the Chief Executive will steward the regulatory framework as it continues to evolve, building on existing success while ensuring the organisation remains responsive to change. As Accounting Officer, the Chief Executive holds responsibility for organisational performance, governance and the stewardship of public funds. Integrity underpins the role, informing evidence-based decisions that are clearly communicated and able to withstand scrutiny. Confidence operating within clear accountability frameworks is essential, alongside the judgement to balance engagement appropriately. The Chief Executive will provide inspiration and vision to lead the organisation as a whole, working through the executive team to support a cohesive approach to leadership and delivery. A central responsibility is oversight of the regulatory standards for social housing, applied across a diverse range of providers. This work is shaped by an understanding of the wider housing and policy environment, and by constructive engagement across the sector, recognising differences in scale and operating context while keeping expectations clear and proportionate. Externally, the Chief Executive represents RSH in relationships with ministers, Members of Parliament, select committees, investors and key partner organisations. The role requires credibility and confidence in formal settings, alongside the ability to build strong professional relationships grounded in trust, respect and shared responsibility. The successful candidate will bring senior leadership experience gained in a regulatory, public or comparably governed environment, where scrutiny is part of the landscape and decisions carry real consequence. Experience of social housing is not essential. Of greater importance is the ability to build understanding quickly, to listen carefully, and to navigate complexity with perspective and assurance. This is an opportunity to lead an organisation of national significance, where decisions shape confidence in the social housing sector and its long-term strength. It is a role with genuine influence, where thoughtful leadership, sound judgement and perspective can make a lasting difference. Visit to find out more and to apply. Or, for a confidential conversation, call Holly Kennedy () or Ella Milward Hamylton () at Tile Hill. Closing date: Midnight on Sunday 8th February 2026 To apply: To apply, please submit an up-to-date copy of your CV (three sides of A4 maximum), along with a supporting statement (three sides of A4 maximum) detailing your experience, and achievements and addressing the key criteria for the role set out on this site and using examples to demonstrate how you meet the requirements. Documents should be uploaded via our website, please include and upload the below information in two documents only. If you experience any issues whilst applying, please contact Applications should include: Full contact details; Names, positions, organisations and contact details for two referees (we will ask your permission before contacting referees); Details of your notice period Notification of any dates when you are not available for an interview. At Tile Hill, we are committed to inclusion and accessibility. We champion and support all individuals to ensure everyone feels valued, listened to and motivated to get the very best out of each recruitment process and that processes are designed to meet the needs of individuals. If you have any specific requests and would like a confidential discussion with the Tile Hill team, then please email .
Join Newham College as our Executive Director of Finance and help us shape the future of education and community impact in East London. Newham College is one of London's largest and top-performing further education (FE) institutions. With campuses in East Ham, Stratford, Plaistow, and the London City Institute of Technology, we serve over 11,000 students across diverse pathways-16-18, adult education, apprenticeships, T Levels, and higher education. We pride ourselves on our Ofsted rated "Good" with outstanding features , our innovative culture and our unwavering investment in staff and infrastructure. As Executive Director of Finance , you form part of the Senior Leadership team reporting directly into the Executive Board, leading the development and oversight of the finance function. Following our recent merger, we need an aspiring leader to drive transformation from traditional management accounting to integrated business partnering and to lead mentor and grow a skilled finance team fostering a high-performance, customer-focused ethos. With oversight and responsibility for developing robust financial planning, budgeting, forecasting, and analysis processes, you will work closely with the CFOO and be an integral member of the senior leadership team. We are looking for a fully qualified accountant, with extensive post-qualified experience, who has demonstrable leadership in finance, ideally in education, though open to those in the wider public and not-for-profit sectors. We are particularly keen on those with sophisticated people leadership and team development skills. We offer hybrid working, a competitive salary, generous holiday and pension and benefits package, details of which, and much more, can be found on our dedicated recruitment microsite Newham College London AQ For an informal and confidential conversation about this exciting opportunity please do get in touch with our advising consultants at Anderson Quigley, Sophie Rees () or Paul Aristides (). At Newham College, you'll make a real difference to students, staff, and the surrounding communities. You'll be part of an ambitious, innovative college that puts people first-where financial leadership drives transformation, opportunity, and growth. Closing date: 23 February 2026
Feb 06, 2026
Full time
Join Newham College as our Executive Director of Finance and help us shape the future of education and community impact in East London. Newham College is one of London's largest and top-performing further education (FE) institutions. With campuses in East Ham, Stratford, Plaistow, and the London City Institute of Technology, we serve over 11,000 students across diverse pathways-16-18, adult education, apprenticeships, T Levels, and higher education. We pride ourselves on our Ofsted rated "Good" with outstanding features , our innovative culture and our unwavering investment in staff and infrastructure. As Executive Director of Finance , you form part of the Senior Leadership team reporting directly into the Executive Board, leading the development and oversight of the finance function. Following our recent merger, we need an aspiring leader to drive transformation from traditional management accounting to integrated business partnering and to lead mentor and grow a skilled finance team fostering a high-performance, customer-focused ethos. With oversight and responsibility for developing robust financial planning, budgeting, forecasting, and analysis processes, you will work closely with the CFOO and be an integral member of the senior leadership team. We are looking for a fully qualified accountant, with extensive post-qualified experience, who has demonstrable leadership in finance, ideally in education, though open to those in the wider public and not-for-profit sectors. We are particularly keen on those with sophisticated people leadership and team development skills. We offer hybrid working, a competitive salary, generous holiday and pension and benefits package, details of which, and much more, can be found on our dedicated recruitment microsite Newham College London AQ For an informal and confidential conversation about this exciting opportunity please do get in touch with our advising consultants at Anderson Quigley, Sophie Rees () or Paul Aristides (). At Newham College, you'll make a real difference to students, staff, and the surrounding communities. You'll be part of an ambitious, innovative college that puts people first-where financial leadership drives transformation, opportunity, and growth. Closing date: 23 February 2026
