Client Payroll Team Lead

Join one of the UKs leading payroll providers and help shape the future of payroll delivery.

At IRIS Software Group, we power over 50,000 UK businesses, process payroll for 18% of the UK workforce, and support 4 million parents through our education platforms. As one of the UKs largest privately held software companies, were trusted by organisations of all sizes to get mission-critical tasks right first time, every time.

Weve been named aGreat Place to Work, one of theUKs Best Workplaces for Women, and were proud of our award-winning culture that values innovation, flexibility, and people.

The Role

Were looking for aClient Payroll Team Leadto join our growingFully Managed Payrolldivision. In this role, youll lead a team of Payroll Executives delivering outsourced payroll services to a diverse client base. Youll be responsible for ensuring smooth operations, high-quality standards, and outstanding customer satisfaction.

What you will be doing

• Lead, coach, and develop a team of Payroll Executives.
• Oversee the accurate and timely processing of client payrolls.
• Act as the first point of escalation for client queries and service issues.
• Ensure service levels, KPIs, and BACS deadlines are consistently met.
• Collaborate with Account Managers to ensure smooth client experiences.
• Drive a culture of continuous improvement and operational excellence.
• Monitor capacity planning and team performance data.
• Stay up to date with payroll legislation and software updates.

What Youll Bring

• 35 years experience in end-to-end payroll processing.
• Strong knowledge of PAYE, auto-enrolment, and UK payroll legislation.
• Previous leadership or team management experience.
• Excellent communication, organisational, and customer service skills.
• Proficiency in Excel, Outlook, and payroll software platforms.
• CIPP qualification (preferred, but not essential).

Apply Now

If youre passionate about payroll, customer success, and leading great teams we would love to hear from you.

Apply today and help IRIS continue to deliver mission-critical services for thousands of UK organisations.

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

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