3 jobs found

hackajob is collaborating with loveholidays to connect them with exceptional professionals for this role. Why Technology at loveholidays? At loveholidays - we trailblaze together . We're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. Technology at loveholidays underpins our vision to become the global leader in packaged holidays. We drive cutting-edge innovation and technical excellence to futureproof the business. Our systems process trillions of daily holiday offers, we deploy over a thousand times a month, serving thousands of requests per second. This is where you can accelerate your growth by solving complex challenges and broadening your skillset. Join us to create impact for our future in an exciting new chapter, owning your success and contributing to shared goals. We actively talk about technology and adhere to our key technology principles that have guided us this far. We are growing and have ambitious plans to expand across Europe , employing the best minds and technology to let us do this. About the team: You will be joining our growing Conversational AI team, which sits at the heart of our ambition to deliver intelligent, seamless customer experiences at scale. The team builds and maintains the AI-powered agents and tooling that power interactions across our contact centre and digital channels - increasingly leveraging agentic architectures, large language models and the latest Google Cloud AI capabilities. This is a collaborative, fast-moving team where curiosity and a willingness to learn are valued as highly as technical skill. The impact you'll have: Reporting to the Lead Conversational AI Engineer, you will play an important part in building and maintaining the conversational AI systems that help our customers find and manage their perfect getaway. As a level 1 engineer, you will be supported to develop your skills and grow your confidence, contributing to real solutions from day one whilst building a strong foundation in modern agentic AI technologies and engineering best practices. Your day-to-day: Build and maintain conversational AI agents using Google Dialogflow CX and Vertex AI Agent Builder, contributing to flows, fulfilment logic and agent configurations. Support the development of agentic workflows - learning how to design multi-step, tool-using agents that can reason and act across systems to resolve customer queries. Work with the Google Agent Development Kit (ADK) to assist in building, testing and iterating on agent capabilities under the guidance of more senior engineers. Analyse conversational data and real customer interaction patterns to understand how users engage with our agents, surfacing insights that inform improvements to the customer experience. Contribute to the testing and quality assurance of conversational flows and agentic pipelines, identifying and resolving errors or unexpected behaviour. Assist in the analysis of conversational data and performance metrics to support continuous improvement of the user experience. Collaborate with Conversation Designers, product managers and engineers to ensure technical implementations match the intended design and business goals. Participate in team ceremonies including stand-ups, retrospectives and planning sessions, communicating your progress and raising blockers clearly. Stay curious about developments in agentic AI, LLMs and the broader conversational AI landscape, sharing learnings with the team through show and tells or internal channels. Your skillset: We're looking for someone who brings enthusiasm, a genuine interest in conversational and agentic AI technology, and the willingness to grow. You don't need to have all the answers but you should be eager to find them. Conversational AI Core : Foundational understanding of conversational AI concepts - virtual agents (intents, entities, dialogue management, fulfillment) through to LLM-driven agentic approaches. Platform Exposure : Experience building virtual agents on conversational platforms (e.g., Google Dialogflow CX, Vertex AI Agent Builder, Amazon Lex, Rasa). Software Engineering : Strong programming proficiency in Python or TypeScript or other programming language, backed by solid software engineering and infrastructure development practices. Advanced LLM Orchestration : Experience designing LLM applications beyond basic APIs, including retrieval-augmented generation (RAG) pipelines, orchestration logic, and tool/agent workflows. API Integration : Strong awareness of REST APIs and webhooks to effectively connect AI agents with backend systems and external tools. Cloud & DevOps : Familiarity with cloud deployment environments (preferably Google Cloud Platform) and CI/CD practices for AI workflows. Desirable: Experience with the Google Agent Development Kit (ADK), LangChain, or similar multi-agent orchestration frameworks. Practical familiarity with vector databases, hybrid search techniques, and advanced chunking strategies for optimizing RAG systems. Knowledge of or previous experience within the travel sector or fast-paced B2C e-commerce environments. Familiarity with version control tools (Git) and working effectively within an agile team environment. The interview journey: TA screening - 30 mins 1st stage video interview with Lead Conversational AI Engineer - 1 hour Take-home engineering task Final stage with Director of Business IT & AI Operations and senior stakeholders - 1 hour Perks of joining us: Company pension contributions at 5%. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Ability to buy and sell annual leave. Cycle to work scheme, season ticket loan and eye care vouchers. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.

CAPGEMINI INVENTAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.YOUR ROLEAs the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.Business Technology is Capgemini Invent's technology consulting and transformation advisory practice. Within Business Technology, our AI & Digital Acceleration team focuses on helping our clients to deliver technology transformation programmes for business value, and optimise the effectiveness and impact of their IT capability.We are looking to hire a Managing Consultant into AI & Digital Acceleration to help sell and deliver ServiceNow AI driven transformation programmes and grow the Business Technology portfolio into our clients.As a Managing Consultant - AI & Enterprise Automation Transformation, you will play a key role in defining and delivering AI-first transformation programmes on the ServiceNow platform.You will act as a techno-functional SME, helping clients design, implement, and scale AI-enabled workflows using capabilities such as Now Assist, AI Control Tower, and Employee Works (MoveWorks).You will work closely with senior stakeholders to position ServiceNow as a platform for autonomous enterprise operations and productivity transformation, rather than a traditional IT system.Key expectations from this role include:Client Delivery & AdvisoryDefine and shape enterprise AI strategies and roadmaps leveraging ServiceNowAdvise senior stakeholders on:AI operating modelsAI governance, risk, and complianceRealisation of AI-driven business valueTranslate business requirements into AI-enabled workflow solutionsSolution Design & ArchitectureDesign and support implementation of:AI Control Tower (AI lifecycle management, governance, observability)Agentic AI workflows enabling autonomous executionNow Assist / GenAI use cases across workflowsDefine data, integration, and workflow architectures for AI-enabled ServiceNow solutionsConversational AI & Employee ExperienceSupport adoption of Employee Works (MoveWorks) capabilitiesDesign use cases leveraging:Conversational AIEnterprise search and knowledge orchestrationEnable AI-driven employee productivity and self-service modelsTransformation DeliveryContribute to delivery of end-to-end transformation programmesSupport development of AI-enabled target operating modelsEnsure solution quality through governance and best practicesBusiness Development & Practice ContributionContribute to proposals, RFPs, and client pitches focused on AI-led transformationSupport development of AI-led ServiceNow offerings and acceleratorsParticipate in thought leadership and market-facing initiativesYOUR PROFILECore ExperienceProven experience in technology-enabled transformation or consulting (10-15 years)Strong experience on the ServiceNow platform (multi-module exposure preferred)Experience in AI, automation, and digital transformation programmesTechnical & Functional CapabilitiesExperience in 2 or more of the following areas:ServiceNow consulting and/or implementationsAI / GenAI / automation use casesConversational AI / virtual agentsEnterprise architecture, data, or integrationUnderstanding of:AI governance and responsible AI principlesWorkflow design and process automationConsulting & Leadership SkillsStrong stakeholder management skills, including engagement with senior clientsAbility to translate technical concepts into business outcomesExperience contributing to proposals and sales activitiesCollaborative mindset with ability to work in cross-functional teamsWHAT YOU'LL LOVE ABOUT WORKING HEREBusiness Technology (BT) is the largest and fastest growing practice at Capgemini Invent. We are a trusted technology consulting & transformation business partner to our clients' Chief Digital Information Officers (CDIOs) and the global Capgemini Group. We combine emotional intelligence, human-centric design, and technology expertise to digitally transform our clients' web and workplace experiences. We are successful in achieving this through our end-to-end portfolio of digital transformation service offers - Strategy, Design, Delivery, Architecture, Security and Change Management.We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page.NEED TO KNOWAt Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.CSRWe're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.ABOUT CAPGEMINICapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Product Designer in our digital customer experience team, you'll deliver high-quality designs, drive improvements to digital journeys, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy and portfolio design excellence across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Deliver world-class, intuitive, evidence-based experiences across web and native platforms Provide design vision and guidance, and use research insights and data to champion the customer voice and align it with business strategy. Partner with product managers, architects, analysts and engineers to ensure solutions meet user needs, business goals, and technical requirements. Run workshops, create user journey maps and champion AI tools to drive efficiency and creativity. Support delivery with a focus on accessibility, CX KPIs, and scalable design systems. What you'll bring: Proven experience delivering high-quality, accessible, large-scale digital products and services across responsive web and native applications while working in large design team Advanced Figma skills, including prototyping using tokens and variables, previous contribution to large-scale component libraries and auditing design files for clarity. Experience using research methods and lab/online platforms to conduct usability testing to understand customer needs, reduce friction and improve ease of use. Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys. Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.