Overview London, England Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? As an Enterprise CSM, you'll partner with our largest and most complex enterprise customers to help them succeed in the new era of AI-driven customer service. You'll work with C-suite leaders and their teams to guide them through their AI Agent transformation with Fin - as both a Customer Agent and a Service Agent - from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world's leading companies deploy AI to transform their customer and support operations - and to achieve strategic outcomes aligned to their business goals. What will I be doing? Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors across a focused portfolio of high-value enterprise accounts). Facilitate requirements gathering and process mapping for the customer's standard operating procedures; document in clear, precise, and actionable terms. Act as a transformation architect influencing customer strategy at the highest levels and defining automation and AI maturity roadmaps that drive structural cost reduction, CX innovation, or both. Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy. Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. Maintain deep product knowledge of Fin's fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with executive stakeholders; hold yourself and your customers accountable to clearly defined milestones and measurable outcomes. Quantify and communicate customer value through ROI metrics, outcome narratives, and executive briefings - building compelling business cases for continued and expanded investment. Partner with Sales and Renewals to protect GRR, drive growth and progress further exposure of Fin to our customers' challenges. Prioritize competing demands to drive the highest-value outcomes across your customer portfolio. Be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy. What skills do I need? 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. Experience with business process mapping, requirements analysis, and solution design at enterprise scale. Strong technical acumen and genuine passion for AI - comfortable engaging with technical concepts and holding meaningful conversations with engineering and product teams (coding not required). Ability to evaluate AI performance data - automation rate, resolution rate, CSAT deflection - and translate metrics into compelling business outcomes. Strong commercial instincts: understands enterprise procurement cycles and how to frame value for CFO and CX executive audiences. Ability to simplify and communicate complex problems clearly across audiences - from technical teams to boards. Experience leading large-scale enterprise transformation programmes involving AI, automation, or modern customer service platforms. Ability to apply a deep understanding of product roadmap to enhance customers' automation strategies and deliver measurable outcomes. Proven ability to manage multi-threaded Success Plans across complex enterprise accounts, aligning multiple stakeholders and workstreams to drive coordinated outcomes. Self-motivated, adaptable, and intellectually curious - a leader among peers with a high level of self-efficacy. Benefits Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Our goal is to focus on doing incredible work to achieve our goals and unite the company through ourcore values. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Application notes We removed apply-form boilerplate content to focus on job-related information. If you are viewing this as a draft, please refer to the official careers page for current instructions.
Jul 28, 2026
Full time
Overview London, England Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? As an Enterprise CSM, you'll partner with our largest and most complex enterprise customers to help them succeed in the new era of AI-driven customer service. You'll work with C-suite leaders and their teams to guide them through their AI Agent transformation with Fin - as both a Customer Agent and a Service Agent - from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world's leading companies deploy AI to transform their customer and support operations - and to achieve strategic outcomes aligned to their business goals. What will I be doing? Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors across a focused portfolio of high-value enterprise accounts). Facilitate requirements gathering and process mapping for the customer's standard operating procedures; document in clear, precise, and actionable terms. Act as a transformation architect influencing customer strategy at the highest levels and defining automation and AI maturity roadmaps that drive structural cost reduction, CX innovation, or both. Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy. Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. Maintain deep product knowledge of Fin's fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with executive stakeholders; hold yourself and your customers accountable to clearly defined milestones and measurable outcomes. Quantify and communicate customer value through ROI metrics, outcome narratives, and executive briefings - building compelling business cases for continued and expanded investment. Partner with Sales and Renewals to protect GRR, drive growth and progress further exposure of Fin to our customers' challenges. Prioritize competing demands to drive the highest-value outcomes across your customer portfolio. Be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy. What skills do I need? 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. Experience with business process mapping, requirements analysis, and solution design at enterprise scale. Strong technical acumen and genuine passion for AI - comfortable engaging with technical concepts and holding meaningful conversations with engineering and product teams (coding not required). Ability to evaluate AI performance data - automation rate, resolution rate, CSAT deflection - and translate metrics into compelling business outcomes. Strong commercial instincts: understands enterprise procurement cycles and how to frame value for CFO and CX executive audiences. Ability to simplify and communicate complex problems clearly across audiences - from technical teams to boards. Experience leading large-scale enterprise transformation programmes involving AI, automation, or modern customer service platforms. Ability to apply a deep understanding of product roadmap to enhance customers' automation strategies and deliver measurable outcomes. Proven ability to manage multi-threaded Success Plans across complex enterprise accounts, aligning multiple stakeholders and workstreams to drive coordinated outcomes. Self-motivated, adaptable, and intellectually curious - a leader among peers with a high level of self-efficacy. Benefits Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Our goal is to focus on doing incredible work to achieve our goals and unite the company through ourcore values. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Application notes We removed apply-form boilerplate content to focus on job-related information. If you are viewing this as a draft, please refer to the official careers page for current instructions.
Vertiv is the largest electrical switchgear manufacturer in the UK & Ireland, pioneering unique in-house integrated power solutions tailored to each individual client project. We believe that our people are our best asset and have invested in a highly qualified and experienced team of Engineers to work in our manufacturing facilities across three continents. With over 30 years of experience in delivering high-quality integrated power solutions, we are experts in providing technical services, project management services, and unrivalled customer support for every client project. POSITION SUMMARY The Senior Manager - Engineering - Software & Controls is responsible for leading the global development, architecture, and evolution of Vertiv's Software & Controls platforms, including embedded systems, gateways, and enterprise-level solutions such as SCADA, EPMS, BMS, and DCIM. This role owns the delivery and technical direction of platform-based solutions, driving standardization, scalability, and reuse across all business units. With a strong focus on R&D and innovation, the role plays a critical part in shaping next generation capabilities including digital twins, AI driven optimization, and integrated system level controls. Leading a global, cross functional engineering organization, this role ensures alignment between product strategy, architecture, and execution, enabling Vertiv to deliver differentiated, high value software and controls solutions across the full power and infrastructure ecosystem. RESPONSIBILITIES Engineering Leadership & Delivery Lead a global Software & Controls engineering team responsible for platform and product development Drive execution of R&D programs and ensure delivery of high-quality, scalable software and controls solutions Establish engineering best practices, development standards, and governance frameworks Ensure alignment between regional teams and global product/platform strategy Platform Strategy & Architecture Define and drive the architecture of Software & Controls platforms (e.g. Unify, gateway layer, system layer) Lead standardization of platforms, tools, and frameworks across all business units Ensure modular, scalable, and reusable architectures to support global deployment Oversee integration of multiple systems including power, thermal, and IT infrastructure R&D & Innovation Lead development of next generation capabilities including: Digital twin integration and simulation AI/ML driven analytics and optimization Advanced automation and control strategies Collaborate with strategic partners and technology providers to accelerate innovation Translate emerging technologies into practical, scalable product capabilities Cross Functional Collaboration Partner with Product Management, Offering Management, and Commercial teams to align on roadmap and priorities Work closely with Procurement, Operations, and Service teams to ensure solutions are deployable and supportable at scale Collaborate across all business units (Power, Thermal, IT Solutions, Infrastructure, Service) to ensure consistency and integration Global Team Leadership Build, lead, and develop a high performing global engineering team Define organizational structure, roles, and capability development plans Drive a culture of accountability, innovation, and continuous improvement Support talent development, succession planning, and recruitment Governance & Execution Establish and manage development processes aligned with New Product Development (NPDI) and Agile methodologies Drive program governance, including milestones, risks, and resource planning Ensure alignment with cybersecurity, quality, and compliance standards Business & Strategic Impact Contribute to overall Software & Controls strategy and long term roadmap Support business cases, investment decisions, and prioritization of R&D initiatives Drive platform efficiency, reducing duplication and enabling faster time to market QUALIFICATIONS Minimum Job Qualifications Bachelor's degree in Engineering, Computer Science, Software Engineering, or a related discipline Preferred Qualifications Master's degree in Engineering, Computer Science, or MBA preferred Preferred Experience 10+ years of experience in software engineering, controls systems, or digital platform development 5+ years in a leadership role, managing engineering teams in a global environment Proven experience delivering complex, multi system software or controls platforms Experience in industrial systems, critical infrastructure, or data centre environments Technical Expertise Strong understanding of software architecture and platform design, embedded systems, industrial controls, SCADA, BMS, EPMS, DCIM or similar systems, Open communication protocols (e.g. Modbus, BACnet, OPC UA) Experience with modern software development practices (Agile, DevOps, CI/CD) Leadership & Execution Demonstrated ability to lead global, cross functional engineering teams Strong program execution and delivery management skills Ability to balance strategic thinking with hands on technical leadership Communication & Stakeholder Management Strong ability to influence senior stakeholders across Engineering, Product, and Commercial teams Ability to communicate complex technical concepts in a clear and structured manner Additional Preferred Experience Experience with platform based product development and standardisation across multiple business units Experience with digital twins, simulation, or AI/ML applications in industrial systems Experience working with cloud platforms and hybrid architectures Experience collaborating with external technology partners and ecosystems PHYSICAL & ENVIRONMENTAL DEMANDS No special physical requirements
Jul 28, 2026
Full time
Vertiv is the largest electrical switchgear manufacturer in the UK & Ireland, pioneering unique in-house integrated power solutions tailored to each individual client project. We believe that our people are our best asset and have invested in a highly qualified and experienced team of Engineers to work in our manufacturing facilities across three continents. With over 30 years of experience in delivering high-quality integrated power solutions, we are experts in providing technical services, project management services, and unrivalled customer support for every client project. POSITION SUMMARY The Senior Manager - Engineering - Software & Controls is responsible for leading the global development, architecture, and evolution of Vertiv's Software & Controls platforms, including embedded systems, gateways, and enterprise-level solutions such as SCADA, EPMS, BMS, and DCIM. This role owns the delivery and technical direction of platform-based solutions, driving standardization, scalability, and reuse across all business units. With a strong focus on R&D and innovation, the role plays a critical part in shaping next generation capabilities including digital twins, AI driven optimization, and integrated system level controls. Leading a global, cross functional engineering organization, this role ensures alignment between product strategy, architecture, and execution, enabling Vertiv to deliver differentiated, high value software and controls solutions across the full power and infrastructure ecosystem. RESPONSIBILITIES Engineering Leadership & Delivery Lead a global Software & Controls engineering team responsible for platform and product development Drive execution of R&D programs and ensure delivery of high-quality, scalable software and controls solutions Establish engineering best practices, development standards, and governance frameworks Ensure alignment between regional teams and global product/platform strategy Platform Strategy & Architecture Define and drive the architecture of Software & Controls platforms (e.g. Unify, gateway layer, system layer) Lead standardization of platforms, tools, and frameworks across all business units Ensure modular, scalable, and reusable architectures to support global deployment Oversee integration of multiple systems including power, thermal, and IT infrastructure R&D & Innovation Lead development of next generation capabilities including: Digital twin integration and simulation AI/ML driven analytics and optimization Advanced automation and control strategies Collaborate with strategic partners and technology providers to accelerate innovation Translate emerging technologies into practical, scalable product capabilities Cross Functional Collaboration Partner with Product Management, Offering Management, and Commercial teams to align on roadmap and priorities Work closely with Procurement, Operations, and Service teams to ensure solutions are deployable and supportable at scale Collaborate across all business units (Power, Thermal, IT Solutions, Infrastructure, Service) to ensure consistency and integration Global Team Leadership Build, lead, and develop a high performing global engineering team Define organizational structure, roles, and capability development plans Drive a culture of accountability, innovation, and continuous improvement Support talent development, succession planning, and recruitment Governance & Execution Establish and manage development processes aligned with New Product Development (NPDI) and Agile methodologies Drive program governance, including milestones, risks, and resource planning Ensure alignment with cybersecurity, quality, and compliance standards Business & Strategic Impact Contribute to overall Software & Controls strategy and long term roadmap Support business cases, investment decisions, and prioritization of R&D initiatives Drive platform efficiency, reducing duplication and enabling faster time to market QUALIFICATIONS Minimum Job Qualifications Bachelor's degree in Engineering, Computer Science, Software Engineering, or a related discipline Preferred Qualifications Master's degree in Engineering, Computer Science, or MBA preferred Preferred Experience 10+ years of experience in software engineering, controls systems, or digital platform development 5+ years in a leadership role, managing engineering teams in a global environment Proven experience delivering complex, multi system software or controls platforms Experience in industrial systems, critical infrastructure, or data centre environments Technical Expertise Strong understanding of software architecture and platform design, embedded systems, industrial controls, SCADA, BMS, EPMS, DCIM or similar systems, Open communication protocols (e.g. Modbus, BACnet, OPC UA) Experience with modern software development practices (Agile, DevOps, CI/CD) Leadership & Execution Demonstrated ability to lead global, cross functional engineering teams Strong program execution and delivery management skills Ability to balance strategic thinking with hands on technical leadership Communication & Stakeholder Management Strong ability to influence senior stakeholders across Engineering, Product, and Commercial teams Ability to communicate complex technical concepts in a clear and structured manner Additional Preferred Experience Experience with platform based product development and standardisation across multiple business units Experience with digital twins, simulation, or AI/ML applications in industrial systems Experience working with cloud platforms and hybrid architectures Experience collaborating with external technology partners and ecosystems PHYSICAL & ENVIRONMENTAL DEMANDS No special physical requirements
Site Operations Lead Blackburn 65,000 - 85,000 + Equity Full-Time On-Site About the Opportunity An exciting high-growth healthcare and technology business is seeking an experienced Site Operations Lead to take responsibility for the performance, culture, and growth of its Blackburn operation. This is far more than a traditional Operations Manager position. Operating within a lean, ambitious environment, you'll be expected to take full ownership of site performance, lead from the front, and build a culture centred on high standards, accountability, and continuous improvement. The business is experiencing rapid growth and requires a leader who thrives in fast-paced, high-expectation environments. The Role As Site Operations Lead, you will be responsible for ensuring the operation consistently delivers an exceptional customer experience while maintaining operational excellence. You will oversee day-to-day site performance, drive operational efficiency, develop leaders and teams, and support the introduction of new technologies, automation initiatives, and products. Success in the role will ensure growth is never limited by operational capability, ineffective processes, or poor execution. Working closely with senior leadership, you'll play a key role in forecasting demand, labour planning, performance management, and creating an environment where teams can excel. The role offers significant progression opportunities as the business continues to scale. Key Responsibilities Lead and develop operational leaders and frontline teams within a warehouse and distribution environment. Take full accountability for the daily performance and output of the site. Establish clear objectives, performance expectations, and ownership across all operational functions. Drive operational KPIs and continuously improve performance standards. Create and maintain a culture built on accountability, urgency, collaboration, and continuous improvement. Coach and develop managers and team leaders to maximise individual and team performance. Identify and retain high-performing employees while addressing performance concerns effectively and fairly. Manage forecasting, labour planning, and resource allocation to ensure customer demand is consistently met. Support the implementation of new systems, technology, and automation projects. Senior Ope Pharmacy Word About You To be considered, you'll bring: A minimum of five years' experience leading operational teams within a warehouse, distribution, logistics, or fulfilment environment. Proven success in developing teams and leading through periods of growth and change. Strong analytical and data-driven decision-making capabilities. Experience working within highly performance-focused environments with clearly defined KPIs. High levels of integrity, accountability, and attention to detail. The ability to build scalable processes and systems that improve efficiency and consistency. Confidence working alongside senior stakeholders and constructively challenging when required. A track record of creating and sustaining high-performance cultures. Preferred Experience While not essential, the following would be advantageous: Experience within a high-growth, startup, or scale-up environment. Exposure to regulated industries. Strong systems-thinking capability with a focus on root-cause problem solving. Experience using AI and technology to improve productivity and decision making. A proactive, self-starting mindset with a willingness to take ownership beyond your immediate remit. The ability to manage multiple priorities within a fast-moving environment. What's on Offer? Salary of 65,000 - 85,000 Equity participation scheme Genuine career progression opportunities Professional development budget Wellbeing and fitness allowance Equipment provided Opportunity to join an ambitious, rapidly growing business at a pivotal stage of its journey. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Jul 28, 2026
Full time
Site Operations Lead Blackburn 65,000 - 85,000 + Equity Full-Time On-Site About the Opportunity An exciting high-growth healthcare and technology business is seeking an experienced Site Operations Lead to take responsibility for the performance, culture, and growth of its Blackburn operation. This is far more than a traditional Operations Manager position. Operating within a lean, ambitious environment, you'll be expected to take full ownership of site performance, lead from the front, and build a culture centred on high standards, accountability, and continuous improvement. The business is experiencing rapid growth and requires a leader who thrives in fast-paced, high-expectation environments. The Role As Site Operations Lead, you will be responsible for ensuring the operation consistently delivers an exceptional customer experience while maintaining operational excellence. You will oversee day-to-day site performance, drive operational efficiency, develop leaders and teams, and support the introduction of new technologies, automation initiatives, and products. Success in the role will ensure growth is never limited by operational capability, ineffective processes, or poor execution. Working closely with senior leadership, you'll play a key role in forecasting demand, labour planning, performance management, and creating an environment where teams can excel. The role offers significant progression opportunities as the business continues to scale. Key Responsibilities Lead and develop operational leaders and frontline teams within a warehouse and distribution environment. Take full accountability for the daily performance and output of the site. Establish clear objectives, performance expectations, and ownership across all operational functions. Drive operational KPIs and continuously improve performance standards. Create and maintain a culture built on accountability, urgency, collaboration, and continuous improvement. Coach and develop managers and team leaders to maximise individual and team performance. Identify and retain high-performing employees while addressing performance concerns effectively and fairly. Manage forecasting, labour planning, and resource allocation to ensure customer demand is consistently met. Support the implementation of new systems, technology, and automation projects. Senior Ope Pharmacy Word About You To be considered, you'll bring: A minimum of five years' experience leading operational teams within a warehouse, distribution, logistics, or fulfilment environment. Proven success in developing teams and leading through periods of growth and change. Strong analytical and data-driven decision-making capabilities. Experience working within highly performance-focused environments with clearly defined KPIs. High levels of integrity, accountability, and attention to detail. The ability to build scalable processes and systems that improve efficiency and consistency. Confidence working alongside senior stakeholders and constructively challenging when required. A track record of creating and sustaining high-performance cultures. Preferred Experience While not essential, the following would be advantageous: Experience within a high-growth, startup, or scale-up environment. Exposure to regulated industries. Strong systems-thinking capability with a focus on root-cause problem solving. Experience using AI and technology to improve productivity and decision making. A proactive, self-starting mindset with a willingness to take ownership beyond your immediate remit. The ability to manage multiple priorities within a fast-moving environment. What's on Offer? Salary of 65,000 - 85,000 Equity participation scheme Genuine career progression opportunities Professional development budget Wellbeing and fitness allowance Equipment provided Opportunity to join an ambitious, rapidly growing business at a pivotal stage of its journey. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
ABOUT THE ROLE The Director of Operations & Organisational Effectiveness is responsible for leadingUbele's operational infrastructure and ensuring the organisation has the systems,processes, people, governance and resources required to operate effectively andsustainably. As a member of the management board, the postholder will work closely with thecurrent CEO and colleagues across the organisation to strengthen organisationaleffectiveness, improve operational performance and create the conditions forsuccessful programme delivery and long-term organisational resilience. The role will provide leadership across operations, governance, finance oversight,people management, compliance, organisational planning and businessimprovement, ensuring that Ubele's operational foundations support its mission,values and ambitions. KEY RESPONSIBILITIES Operational leadership and organisational effectiveness Lead the development and continuous improvement of organisational systems,processes and operational practices. Drive organisational effectiveness through improved planning, coordination,accountability and performance management. Ensure effective operational planning and resource allocation across theorganisation. Establish and embed clear operational frameworks, policies and procedures Identify opportunities to improve efficiency, strengthen delivery and enhanceorganisational performance. Lead organisational improvement initiatives and support the implementation ofchange programmes where required. Promote a culture of continuous improvement, collaboration and accountability. People, culture and performance Provide leadership for organisational people practices, ensuring effectiveworkforce planning, employee engagement and performance management. Support managers to develop high-performing and inclusive teams. Ensure HR policies, procedures and employment practices are effectivelyimplemented. Lead organisational approaches to performance management, learning andprofessional development. Contribute to the development of a positive organisational culture that reflectsUbele's values and commitment to equity and inclusion. Support organisational wellbeing and employee engagement initiatives. Finance, risk and governance Work closely with the Finance Lead and CEO to ensure robust financialmanagement, planning and reporting arrangements are in place. Support the development and monitoring of organisational budgets and financialcontrols. Ensure effective governance processes are maintained and support high-qualityreporting to the Board. Lead the development and maintenance of organisational risk managementframeworks. Oversee organisational compliance with legal, regulatory and statutoryrequirements. Ensure organisational policies are regularly reviewed, updated and implemented. Coordinate internal and external audits and compliance reviews. Programme operations and organisational delivery Support effective organisational planning and delivery across programmes,projects and services. Develop systems and processes that enable effective programme management,monitoring and reporting. Ensure organisational resources are aligned to operational priorities and deliveryrequirements. Oversee organisational performance reporting and management informationsystems. Support cross-organisational collaboration and effective communication betweenteams. Ensure grant, contract and reporting obligations are effectively monitored andfulfilled. Assets, infrastructure and compliance Provide operational oversight of Ubele's facilities, assets and organisationalinfrastructure, including supporting Wolves Lane leadership and other operationalresources. Ensure effective management of suppliers, contractors and operational serviceproviders. Oversee health and safety, safeguarding, data protection and organisationalcompliance arrangements. Ensure business continuity and organisational resilience plans are maintained andregularly reviewed. Maintain appropriate systems and controls to support safe, compliant andeffective operations. External relationships and organisational representation Develop effective relationships with operational partners, suppliers, funders andstakeholders as required. Contribute operational insight and expertise to partnership discussions andorganisational initiatives. Represent Ubele on operational, governance and organisational matters whereappropriate. Support the CEO and management board through the provision of high-qualityoperational information, analysis and recommendations. Person Specification Skills Operational leadership skills, with the ability to drive organisational effectivenessand continuous improvement. Planning, prioritisation and organisational skills. People management and leadership skills, including the ability to develop andsupport teams. Ability to analyse information and use data to support decision-making andperformance improvement. Financial and commercial awareness. Communication, influencing and relationship management skills. Ability to build productive working relationships with colleagues, Board members,partners, funders and external stakeholders. Problem-solving skills and the ability to identify practical solutions toorganisational challenges. Ability to manage multiple priorities and work within a dynamic and evolvingenvironment. Report writing, presentation and analytical skills. Experience Experience in a senior operational leadership role within a charity, socialenterprise, CIC, public sector or similarly complex organisation. Experience leading organisational operations, systems, processes and businessimprovement initiatives. Experience managing organisational change and embedding new ways ofworking. Experience leading and developing multidisciplinary teams. Experience overseeing organisational budgets, financial controls and resourceplanning. Experience supporting governance arrangements and working with Boards andSenior Leadership Teams. Experience developing and implementing organisational policies, procedures andoperational frameworks. Experience overseeing risk management, compliance and organisationalassurance processes. Experience managing contracts, suppliers and operational resources. Experience supporting the delivery of programmes, projects and services within acomplex organisational environment. Knowledge Knowledge of governance, compliance and risk management frameworks. Knowledge of financial management principles, budgeting and performancereporting. Knowledge of employment legislation and people management practices. Knowledge of safeguarding, health and safety, data protection and organisationalcompliance requirements. Knowledge of organisational development and continuous improvementapproaches. Understanding of the operational challenges and opportunities facing charities,CICs and social enterprises. Understanding of equity, inclusion and community-centred approaches toorganisational leadership. Understanding of the social, economic and structural issues affecting AfricanDiaspora communities and community-led organisations. Knowledge of grant-funded and contract-funded operating environments. This role involves responsibility for socially impactful and occasionally emotionallydemanding work. A commitment to wellbeing, reflective leadership, and resilience isessential. A DBS check may be required depending on Ubele's programmes. This job description may evolve as Ubele continues its organisational development.
Jul 28, 2026
Full time
ABOUT THE ROLE The Director of Operations & Organisational Effectiveness is responsible for leadingUbele's operational infrastructure and ensuring the organisation has the systems,processes, people, governance and resources required to operate effectively andsustainably. As a member of the management board, the postholder will work closely with thecurrent CEO and colleagues across the organisation to strengthen organisationaleffectiveness, improve operational performance and create the conditions forsuccessful programme delivery and long-term organisational resilience. The role will provide leadership across operations, governance, finance oversight,people management, compliance, organisational planning and businessimprovement, ensuring that Ubele's operational foundations support its mission,values and ambitions. KEY RESPONSIBILITIES Operational leadership and organisational effectiveness Lead the development and continuous improvement of organisational systems,processes and operational practices. Drive organisational effectiveness through improved planning, coordination,accountability and performance management. Ensure effective operational planning and resource allocation across theorganisation. Establish and embed clear operational frameworks, policies and procedures Identify opportunities to improve efficiency, strengthen delivery and enhanceorganisational performance. Lead organisational improvement initiatives and support the implementation ofchange programmes where required. Promote a culture of continuous improvement, collaboration and accountability. People, culture and performance Provide leadership for organisational people practices, ensuring effectiveworkforce planning, employee engagement and performance management. Support managers to develop high-performing and inclusive teams. Ensure HR policies, procedures and employment practices are effectivelyimplemented. Lead organisational approaches to performance management, learning andprofessional development. Contribute to the development of a positive organisational culture that reflectsUbele's values and commitment to equity and inclusion. Support organisational wellbeing and employee engagement initiatives. Finance, risk and governance Work closely with the Finance Lead and CEO to ensure robust financialmanagement, planning and reporting arrangements are in place. Support the development and monitoring of organisational budgets and financialcontrols. Ensure effective governance processes are maintained and support high-qualityreporting to the Board. Lead the development and maintenance of organisational risk managementframeworks. Oversee organisational compliance with legal, regulatory and statutoryrequirements. Ensure organisational policies are regularly reviewed, updated and implemented. Coordinate internal and external audits and compliance reviews. Programme operations and organisational delivery Support effective organisational planning and delivery across programmes,projects and services. Develop systems and processes that enable effective programme management,monitoring and reporting. Ensure organisational resources are aligned to operational priorities and deliveryrequirements. Oversee organisational performance reporting and management informationsystems. Support cross-organisational collaboration and effective communication betweenteams. Ensure grant, contract and reporting obligations are effectively monitored andfulfilled. Assets, infrastructure and compliance Provide operational oversight of Ubele's facilities, assets and organisationalinfrastructure, including supporting Wolves Lane leadership and other operationalresources. Ensure effective management of suppliers, contractors and operational serviceproviders. Oversee health and safety, safeguarding, data protection and organisationalcompliance arrangements. Ensure business continuity and organisational resilience plans are maintained andregularly reviewed. Maintain appropriate systems and controls to support safe, compliant andeffective operations. External relationships and organisational representation Develop effective relationships with operational partners, suppliers, funders andstakeholders as required. Contribute operational insight and expertise to partnership discussions andorganisational initiatives. Represent Ubele on operational, governance and organisational matters whereappropriate. Support the CEO and management board through the provision of high-qualityoperational information, analysis and recommendations. Person Specification Skills Operational leadership skills, with the ability to drive organisational effectivenessand continuous improvement. Planning, prioritisation and organisational skills. People management and leadership skills, including the ability to develop andsupport teams. Ability to analyse information and use data to support decision-making andperformance improvement. Financial and commercial awareness. Communication, influencing and relationship management skills. Ability to build productive working relationships with colleagues, Board members,partners, funders and external stakeholders. Problem-solving skills and the ability to identify practical solutions toorganisational challenges. Ability to manage multiple priorities and work within a dynamic and evolvingenvironment. Report writing, presentation and analytical skills. Experience Experience in a senior operational leadership role within a charity, socialenterprise, CIC, public sector or similarly complex organisation. Experience leading organisational operations, systems, processes and businessimprovement initiatives. Experience managing organisational change and embedding new ways ofworking. Experience leading and developing multidisciplinary teams. Experience overseeing organisational budgets, financial controls and resourceplanning. Experience supporting governance arrangements and working with Boards andSenior Leadership Teams. Experience developing and implementing organisational policies, procedures andoperational frameworks. Experience overseeing risk management, compliance and organisationalassurance processes. Experience managing contracts, suppliers and operational resources. Experience supporting the delivery of programmes, projects and services within acomplex organisational environment. Knowledge Knowledge of governance, compliance and risk management frameworks. Knowledge of financial management principles, budgeting and performancereporting. Knowledge of employment legislation and people management practices. Knowledge of safeguarding, health and safety, data protection and organisationalcompliance requirements. Knowledge of organisational development and continuous improvementapproaches. Understanding of the operational challenges and opportunities facing charities,CICs and social enterprises. Understanding of equity, inclusion and community-centred approaches toorganisational leadership. Understanding of the social, economic and structural issues affecting AfricanDiaspora communities and community-led organisations. Knowledge of grant-funded and contract-funded operating environments. This role involves responsibility for socially impactful and occasionally emotionallydemanding work. A commitment to wellbeing, reflective leadership, and resilience isessential. A DBS check may be required depending on Ubele's programmes. This job description may evolve as Ubele continues its organisational development.
Company Background Sportsafe, established in 1997, is a leading company with over 70 dedicated professionals across three locations in Essex, Manchester, and Scotland. We specialise in supplying, installing, inspecting, and maintaining sports and fitness equipment for a diverse client base, including primary and secondary schools, private institutions, sports centres, care homes, and various governmental authorities. We hold accreditations including ISO 9001, ISO 14001, ISO 45001, Safecontractor, CHAS, Construction line Gold Member, and we are registered with afPE. Core Values - our culture makes us different from our competitors: Trust: We put faith in our colleagues, helping and inspiring them to give their best. Integrity: We are motivated by our desire to operate with honesty, consideration, and quality of service. Pride: We work hard to succeed, and we celebrate our achievements. Passion: We are passionate about transforming lives and helping communities. Respect: We respect innovation, hard work, and community involvement. Purpose - Supporting the next generation in sport and fitness Provide safe environment for; Children and young adults to engage in play, sports and fitness. Those working in all emergency services to engage in sports and fitness. Those working in the armed forces to engage in sports and fitness. The Role This is an exciting entry-level opportunity for someone looking to start a career in purchasing, procurement, or supply chain. As Apprentice Purchaser, you will work alongside our experienced Warehouse & Purchasing Manager, learning the fundamentals of purchasing operations in a busy, real-world environment. You will be supported throughout your apprenticeship with full on-the-job training, a structured learning programme, and dedicated time for off-the-job training (a minimum of 20% of your working hours, as required under apprenticeship rules). No prior experience in purchasing is required - we will teach you everything you need to know. Responsibilities As you grow in confidence and capability, your day-to-day responsibilities will include: Raising purchase orders where sales orders cannot be fulfilled from existing stock Ensuring purchase orders contain all necessary information so that goods and services are delivered correctly and on time Contacting suppliers to check pricing, confirm delivery dates, and chase outstanding orders Entering and processing delivery notes accurately into our systems Responding to queries from internal teams and suppliers by phone and email in a timely and professional manner Supporting the development of supplier relationships to improve service and responsiveness Maintaining accurate filing and records for the purchasing department Keeping purchase order due dates up to date and flagging potential issues proactively Following company procedures for record-keeping and system updates Supporting wider service departments and contributing to shared business goals Adhering to all company Health & Safety, Quality, and HR policies We are looking for a motivated and reliable individual who is keen to learn, not someone who already knows it all. The right person will bring a positive attitude and a willingness to develop. The following are the qualities that will help you succeed in this role: What We're Looking For Good written and verbal communication skills - you will be comfortable picking up the phone and writing professional emails Attention to detail - accuracy matters in purchasing, and you'll take care with data, documents, and records Organised and able to manage your time effectively in a busy environment Reliable and punctual - the team depends on you A positive, can-do attitude - you'll take initiative and contribute to solutions, not just wait to be told what to do Comfortable working both independently and as part of a team Basic IT skills - familiarity with Microsoft Office (Word, Excel, Outlook) is helpful, though full training will be provided Commitment to Sportsafe's values and a professional approach in the workplace Desirable GCSEs (or equivalent) in Maths and English Any work experience, part-time employment, or work placement - in any sector An interest in purchasing, supply chain, business administration, or a related field What You'll Gain A nationally recognised apprenticeship qualification (Level 3) Hands-on experience within a busy, commercially active purchasing department Full structured training and ongoing support from experienced colleagues Exposure to procurement, stock management, supplier management, and supply chain processes Dedicated off-the-job learning time (minimum 20% of working hours) A genuine pathway to a permanent role and career progression within Sportsafe on successful completion Location Based at our Head Office, 17 - 19 Smeaton close, Highwoods, Colchester CO4 9QY Working Hours 40-hour working week Monday to Thursday 8.00 am - 4.45 pm Friday 8.00 am - 3.30 pm 40-minute lunch break Package Competitive apprenticeship salary (in line with or above the National Apprenticeship Minimum Wage) 20 days annual leave plus 8 bank holidays Auto-enrolment pension with employer contribution (subject to eligibility) Health Cash Plan - reimbursement towards dental, optical, and other medical costs Group Life Insurance (death in service benefit) Staff benefits portal with retailer discounts Employee Assistance Programme - legal advice and mental health wellbeing support Bike to Work Scheme Annual Christmas social event
Jul 28, 2026
Full time
Company Background Sportsafe, established in 1997, is a leading company with over 70 dedicated professionals across three locations in Essex, Manchester, and Scotland. We specialise in supplying, installing, inspecting, and maintaining sports and fitness equipment for a diverse client base, including primary and secondary schools, private institutions, sports centres, care homes, and various governmental authorities. We hold accreditations including ISO 9001, ISO 14001, ISO 45001, Safecontractor, CHAS, Construction line Gold Member, and we are registered with afPE. Core Values - our culture makes us different from our competitors: Trust: We put faith in our colleagues, helping and inspiring them to give their best. Integrity: We are motivated by our desire to operate with honesty, consideration, and quality of service. Pride: We work hard to succeed, and we celebrate our achievements. Passion: We are passionate about transforming lives and helping communities. Respect: We respect innovation, hard work, and community involvement. Purpose - Supporting the next generation in sport and fitness Provide safe environment for; Children and young adults to engage in play, sports and fitness. Those working in all emergency services to engage in sports and fitness. Those working in the armed forces to engage in sports and fitness. The Role This is an exciting entry-level opportunity for someone looking to start a career in purchasing, procurement, or supply chain. As Apprentice Purchaser, you will work alongside our experienced Warehouse & Purchasing Manager, learning the fundamentals of purchasing operations in a busy, real-world environment. You will be supported throughout your apprenticeship with full on-the-job training, a structured learning programme, and dedicated time for off-the-job training (a minimum of 20% of your working hours, as required under apprenticeship rules). No prior experience in purchasing is required - we will teach you everything you need to know. Responsibilities As you grow in confidence and capability, your day-to-day responsibilities will include: Raising purchase orders where sales orders cannot be fulfilled from existing stock Ensuring purchase orders contain all necessary information so that goods and services are delivered correctly and on time Contacting suppliers to check pricing, confirm delivery dates, and chase outstanding orders Entering and processing delivery notes accurately into our systems Responding to queries from internal teams and suppliers by phone and email in a timely and professional manner Supporting the development of supplier relationships to improve service and responsiveness Maintaining accurate filing and records for the purchasing department Keeping purchase order due dates up to date and flagging potential issues proactively Following company procedures for record-keeping and system updates Supporting wider service departments and contributing to shared business goals Adhering to all company Health & Safety, Quality, and HR policies We are looking for a motivated and reliable individual who is keen to learn, not someone who already knows it all. The right person will bring a positive attitude and a willingness to develop. The following are the qualities that will help you succeed in this role: What We're Looking For Good written and verbal communication skills - you will be comfortable picking up the phone and writing professional emails Attention to detail - accuracy matters in purchasing, and you'll take care with data, documents, and records Organised and able to manage your time effectively in a busy environment Reliable and punctual - the team depends on you A positive, can-do attitude - you'll take initiative and contribute to solutions, not just wait to be told what to do Comfortable working both independently and as part of a team Basic IT skills - familiarity with Microsoft Office (Word, Excel, Outlook) is helpful, though full training will be provided Commitment to Sportsafe's values and a professional approach in the workplace Desirable GCSEs (or equivalent) in Maths and English Any work experience, part-time employment, or work placement - in any sector An interest in purchasing, supply chain, business administration, or a related field What You'll Gain A nationally recognised apprenticeship qualification (Level 3) Hands-on experience within a busy, commercially active purchasing department Full structured training and ongoing support from experienced colleagues Exposure to procurement, stock management, supplier management, and supply chain processes Dedicated off-the-job learning time (minimum 20% of working hours) A genuine pathway to a permanent role and career progression within Sportsafe on successful completion Location Based at our Head Office, 17 - 19 Smeaton close, Highwoods, Colchester CO4 9QY Working Hours 40-hour working week Monday to Thursday 8.00 am - 4.45 pm Friday 8.00 am - 3.30 pm 40-minute lunch break Package Competitive apprenticeship salary (in line with or above the National Apprenticeship Minimum Wage) 20 days annual leave plus 8 bank holidays Auto-enrolment pension with employer contribution (subject to eligibility) Health Cash Plan - reimbursement towards dental, optical, and other medical costs Group Life Insurance (death in service benefit) Staff benefits portal with retailer discounts Employee Assistance Programme - legal advice and mental health wellbeing support Bike to Work Scheme Annual Christmas social event
This Digital Customer Success Manager role combines Customer Success, digital marketing and analytics, giving you ownership of customer engagement programmes that drive adoption, retention and growth across a portfolio of SaaS customers. You'll use data, content and automation to deliver customer value at scale while working closely with Product, Marketing and Customer Success teams in a fast-growing software business. Client Details Our client is a global software business that provides technology solutions to retailers, helping them improve store operations, internal communications, task management, and frontline execution. Their platform is used by retail organisations across multiple international markets to drive consistency, productivity, and performance across store networks. Despite being part of a larger international organisation, the team behind this product retains a collaborative, entrepreneurial culture with genuine startup energy. The successful candidate will join a close-knit Customer Success team and work closely with Product and Marketing leaders, gaining exposure to customers across the UK, Europe, North America and Australia. Description Develop and execute digital customer engagement campaigns that drive product adoption, retention and customer value across a portfolio of SaaS customers. Create compelling customer communications, webinars, videos and self-service content to support engagement at scale. Analyse customer usage data, engagement trends and feedback to identify opportunities, mitigate risk and improve customer outcomes. Monitor customer health and proactively implement initiatives to increase adoption and reduce churn risk. Leverage Customer Success and CRM platforms to automate customer journeys and deliver personalised experiences at scale. Collaborate with Customer Success, Product, Marketing and Support teams to deliver a seamless and consistent customer experience. Measure the success of digital initiatives, continuously optimising campaigns and programmes to drive engagement and retention. Support revenue retention and growth objectives through proactive customer lifecycle management and engagement strategies. Profile 2+ years' experience in Customer Success, Customer Marketing, Account Management or a similar customer-facing role within a SaaS or technology business. A digitally savvy professional who enjoys combining customer engagement, content creation and data analysis to drive customer outcomes. Strong written communication skills, with the ability to create engaging emails, webinars, videos and customer-facing content. Commercially aware, with a passion for helping customers maximise value while contributing to retention and growth objectives. Comfortable using CRM and Customer Success platforms such as Salesforce, HubSpot, Gainsight, Planhat or similar tools. Analytical and data-driven, with the ability to interpret customer usage trends and turn insights into actionable engagement strategies. Proactive, organised and self-motivated, capable of managing multiple priorities within a fast-paced, collaborative environment. Experience with digital customer engagement programmes, lifecycle campaigns or customer communities would be advantageous, as would French language skills. Job Offer The opportunity to take ownership of digital customer success initiatives and make a measurable impact on customer engagement, retention and growth. Exposure to a broad range of disciplines including Customer Success, digital marketing, customer lifecycle management and data analytics. The chance to work closely with Customer Success, Product and Marketing leaders in a highly collaborative environment. A supportive team culture that combines the energy and agility of a growing business with the stability of an established international software organisation. International exposure, working with customers across the UK, Europe, North America and Australia. Hybrid working, minimal travel requirements and strong opportunities for professional development within a growing SaaS business.
Jul 28, 2026
Full time
This Digital Customer Success Manager role combines Customer Success, digital marketing and analytics, giving you ownership of customer engagement programmes that drive adoption, retention and growth across a portfolio of SaaS customers. You'll use data, content and automation to deliver customer value at scale while working closely with Product, Marketing and Customer Success teams in a fast-growing software business. Client Details Our client is a global software business that provides technology solutions to retailers, helping them improve store operations, internal communications, task management, and frontline execution. Their platform is used by retail organisations across multiple international markets to drive consistency, productivity, and performance across store networks. Despite being part of a larger international organisation, the team behind this product retains a collaborative, entrepreneurial culture with genuine startup energy. The successful candidate will join a close-knit Customer Success team and work closely with Product and Marketing leaders, gaining exposure to customers across the UK, Europe, North America and Australia. Description Develop and execute digital customer engagement campaigns that drive product adoption, retention and customer value across a portfolio of SaaS customers. Create compelling customer communications, webinars, videos and self-service content to support engagement at scale. Analyse customer usage data, engagement trends and feedback to identify opportunities, mitigate risk and improve customer outcomes. Monitor customer health and proactively implement initiatives to increase adoption and reduce churn risk. Leverage Customer Success and CRM platforms to automate customer journeys and deliver personalised experiences at scale. Collaborate with Customer Success, Product, Marketing and Support teams to deliver a seamless and consistent customer experience. Measure the success of digital initiatives, continuously optimising campaigns and programmes to drive engagement and retention. Support revenue retention and growth objectives through proactive customer lifecycle management and engagement strategies. Profile 2+ years' experience in Customer Success, Customer Marketing, Account Management or a similar customer-facing role within a SaaS or technology business. A digitally savvy professional who enjoys combining customer engagement, content creation and data analysis to drive customer outcomes. Strong written communication skills, with the ability to create engaging emails, webinars, videos and customer-facing content. Commercially aware, with a passion for helping customers maximise value while contributing to retention and growth objectives. Comfortable using CRM and Customer Success platforms such as Salesforce, HubSpot, Gainsight, Planhat or similar tools. Analytical and data-driven, with the ability to interpret customer usage trends and turn insights into actionable engagement strategies. Proactive, organised and self-motivated, capable of managing multiple priorities within a fast-paced, collaborative environment. Experience with digital customer engagement programmes, lifecycle campaigns or customer communities would be advantageous, as would French language skills. Job Offer The opportunity to take ownership of digital customer success initiatives and make a measurable impact on customer engagement, retention and growth. Exposure to a broad range of disciplines including Customer Success, digital marketing, customer lifecycle management and data analytics. The chance to work closely with Customer Success, Product and Marketing leaders in a highly collaborative environment. A supportive team culture that combines the energy and agility of a growing business with the stability of an established international software organisation. International exposure, working with customers across the UK, Europe, North America and Australia. Hybrid working, minimal travel requirements and strong opportunities for professional development within a growing SaaS business.
Location: Field-based delivery across the South Coast of England, particularly Southampton, Brighton, Worthing and Shoreham. Reports to: National Programme Manager Fees: A daily rate of £160-£200 per day, depending on experience Expected Start Date: Jan-Feb 2027 Contract: Freelance contractor Application deadline: Friday 14 August at 9am Interview information: Interviews will be held on a rolling basis. We reserve the right to close this vacancy early if we receive a high volume of suitable applications, so early applications are encouraged. About The Girls' Network: The Girls' Network is a national charity with a mission to inspire and empower girls from the least advantaged communities by connecting them with a network of professional women role models and volunteer mentors. We believe no girl should have her future limited by her gender, ethnicity, background, or parental income. Our vision is a future where all girls are supported to realise their ambitions, discover their self-worth, and shape their own futures. We partner with secondary schools and colleges across multiple regions in England, including London, Merseyside, Portsmouth, Southampton, Sussex, Tees Valley, Tyne & Wear and the Midlands. We match girls aged 14-19 with trained volunteer mentors for one-to-one support. In addition to this core mentoring, workshops, and access to an Ambassador Community that provides continued opportunities for development, career support, and connection. Role Summary: The Associate Facilitator plays a key role in delivering high-quality, engaging programmes across The Girls' Network regions. This role focuses on facilitating impactful workshops and mentoring programmes for girls aged 14-19, supporting them to develop confidence, personal and social skills, and aspirations for their futures. We are looking for an experienced and confident facilitator who can create inclusive, engaging learning environments and adapt delivery to meet the needs of diverse groups. The role requires someone who is comfortable working with volunteers and building positive, professional relationships with schools and other stakeholders. This is an exciting opportunity for someone who is highly organised, reliable and passionate about working with and for young people. Delivery will take place across England, so a willingness to travel is essential (travel expenses will be reimbursed). We are particularly interested in facilitators based in the South Coast of England, particularly Sussex and Hampshire. Key Duties/Responsibilities: Deliver engaging in-person workshops and onboarding sessions to young people aged 14-19 in secondary schools and colleges, empowering them to develop personal and social skills. Prepare thoroughly by reviewing and adapting session plans to meet the diverse needs of different groups. Facilitate end-to-end mentor matching with young people (both in-person and virtually) and be present to support positive mentoring relationships. Build and maintain positive, working relationships with schools, colleges, volunteers and other stakeholders. This includes retaining key relationships and supporting volunteers to ensure they feel confident and clear on their role. Accurately collect and maintain records of programme participation, attendance, and outcomes. This includes logging pre-and post-programme data into Salesforce and gathering qualitative feedback from young people. Uphold safeguarding and GDPR policies and procedures at all times, promptly escalating any concerns or disclosures to the National Programmes Manager and/or Designated Safeguarding Officer(s). Facilitate the overall success of workshop delivery, volunteering, and mentoring cohorts in your region. Coordinate and deliver events and communications to meet regional and national KPIs, ensuring smooth operations. Utilise effective, high-quality workshop and training materials to deliver impactful programme activities. Engage in regular supervision with the National Programme Manager and attend additional training sessions and briefings as required. Manage travel arrangements in line with the Expenses policy, ensuring timely submissions of expenses. Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of responsibilities and duties required. Person Specification: Essential Applicants must hold a full, clean driving licence and have the ability and willingness to travel regularly across the region. Experience of delivering high quality workshops and/or training sessions to groups of young people, aged 14-19. Proven ability to build and independently manage multiple relationships with key stakeholders, including young people, volunteers, education providers and local partner organisations. Excellent organisational, prioritisation and time-management skills, with a proven ability to meet deadlines in a target-driven environment. Excellent communication and interpersonal skills, with the ability to engage diverse audiences. Project or programme coordination experience, with the ability to manage conflicting priorities effectively. Experience of working towards agreed objectives or performance measures and contributing to performance monitoring. Practical knowledge and experience of safeguarding and child protection working practices. Competence in using digital tools, such as Salesforce or other CRM platforms, with attention to detail and the ability to maintain high-quality records for monitoring and evaluation purposes. Understanding of equal opportunities and inclusion in youth work and how they apply in youth work in the charity and/or education sector. Understanding of the barriers experienced by girls and young women from disadvantaged backgrounds, with a commitment to helping address these through the organisation's work. Commitment to The Girls' Network mission and keeping young people at the centre of all work. Ability to work flexibly, including occasional evenings and weekends, where required. Desirable Qualified Teacher Status or other relevant teaching qualification Experience working in a charity, youth, or education setting. Experience of working with young people from diverse backgrounds. Experience of safer recruitment in volunteering. A mentoring, coaching qualification, or equivalent experience. Specific knowledge of mentoring programmes and/or youth/education services. We are committed to building a diverse and inclusive workforce and encourage applications from people of all backgrounds. If you believe you have relevant experience and the potential to thrive in this role, we encourage you to apply, even if you do not meet every single criterion listed. We welcome applications from outreach youth workers and/or teachers/teaching assistants or equivalent roles. Typical delivery pattern Programme delivery is scheduled around the needs of partner schools and colleges. As a guide, most programmes consist of a series of three workshops, delivered either: Once a week over 3 weeks; or Once a fortnight within a school half term. Delivery schedules may vary depending on the needs of each education setting. Work will be offered on an ad hoc basis according to programme demand and contractor availability. We cannot guarantee a minimum number of programme delivery assignments. How to apply We encourage you to apply as soon as possible by submitting your application. As part of your application, you will be asked to submit your CV and answer a few application questions. Appointees will be subject to a DBS check. You must have the right to work in the UK to apply for this role. The deadline to submit your application is 29 July at midday. Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as soon as possible. Training and induction Successful contractors will receive an induction and training programme to support them in the role. This is expected to take approximately 3 days, although the duration may vary depending on your previous experience. Training and induction time will be paid at the agreed day rate. Any reasonable travel and accommodation costs incurred while attending training or carrying out work for The Girls' Network will be reimbursed in line with our Expenses Policy. Diversity at our core The Girls' Network is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination. In line with the Equality Act 2010, if you require any reasonable adjustments to support you with any stage of this recruitment process, please contact the Recruitment Team.
Jul 28, 2026
Full time
Location: Field-based delivery across the South Coast of England, particularly Southampton, Brighton, Worthing and Shoreham. Reports to: National Programme Manager Fees: A daily rate of £160-£200 per day, depending on experience Expected Start Date: Jan-Feb 2027 Contract: Freelance contractor Application deadline: Friday 14 August at 9am Interview information: Interviews will be held on a rolling basis. We reserve the right to close this vacancy early if we receive a high volume of suitable applications, so early applications are encouraged. About The Girls' Network: The Girls' Network is a national charity with a mission to inspire and empower girls from the least advantaged communities by connecting them with a network of professional women role models and volunteer mentors. We believe no girl should have her future limited by her gender, ethnicity, background, or parental income. Our vision is a future where all girls are supported to realise their ambitions, discover their self-worth, and shape their own futures. We partner with secondary schools and colleges across multiple regions in England, including London, Merseyside, Portsmouth, Southampton, Sussex, Tees Valley, Tyne & Wear and the Midlands. We match girls aged 14-19 with trained volunteer mentors for one-to-one support. In addition to this core mentoring, workshops, and access to an Ambassador Community that provides continued opportunities for development, career support, and connection. Role Summary: The Associate Facilitator plays a key role in delivering high-quality, engaging programmes across The Girls' Network regions. This role focuses on facilitating impactful workshops and mentoring programmes for girls aged 14-19, supporting them to develop confidence, personal and social skills, and aspirations for their futures. We are looking for an experienced and confident facilitator who can create inclusive, engaging learning environments and adapt delivery to meet the needs of diverse groups. The role requires someone who is comfortable working with volunteers and building positive, professional relationships with schools and other stakeholders. This is an exciting opportunity for someone who is highly organised, reliable and passionate about working with and for young people. Delivery will take place across England, so a willingness to travel is essential (travel expenses will be reimbursed). We are particularly interested in facilitators based in the South Coast of England, particularly Sussex and Hampshire. Key Duties/Responsibilities: Deliver engaging in-person workshops and onboarding sessions to young people aged 14-19 in secondary schools and colleges, empowering them to develop personal and social skills. Prepare thoroughly by reviewing and adapting session plans to meet the diverse needs of different groups. Facilitate end-to-end mentor matching with young people (both in-person and virtually) and be present to support positive mentoring relationships. Build and maintain positive, working relationships with schools, colleges, volunteers and other stakeholders. This includes retaining key relationships and supporting volunteers to ensure they feel confident and clear on their role. Accurately collect and maintain records of programme participation, attendance, and outcomes. This includes logging pre-and post-programme data into Salesforce and gathering qualitative feedback from young people. Uphold safeguarding and GDPR policies and procedures at all times, promptly escalating any concerns or disclosures to the National Programmes Manager and/or Designated Safeguarding Officer(s). Facilitate the overall success of workshop delivery, volunteering, and mentoring cohorts in your region. Coordinate and deliver events and communications to meet regional and national KPIs, ensuring smooth operations. Utilise effective, high-quality workshop and training materials to deliver impactful programme activities. Engage in regular supervision with the National Programme Manager and attend additional training sessions and briefings as required. Manage travel arrangements in line with the Expenses policy, ensuring timely submissions of expenses. Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of responsibilities and duties required. Person Specification: Essential Applicants must hold a full, clean driving licence and have the ability and willingness to travel regularly across the region. Experience of delivering high quality workshops and/or training sessions to groups of young people, aged 14-19. Proven ability to build and independently manage multiple relationships with key stakeholders, including young people, volunteers, education providers and local partner organisations. Excellent organisational, prioritisation and time-management skills, with a proven ability to meet deadlines in a target-driven environment. Excellent communication and interpersonal skills, with the ability to engage diverse audiences. Project or programme coordination experience, with the ability to manage conflicting priorities effectively. Experience of working towards agreed objectives or performance measures and contributing to performance monitoring. Practical knowledge and experience of safeguarding and child protection working practices. Competence in using digital tools, such as Salesforce or other CRM platforms, with attention to detail and the ability to maintain high-quality records for monitoring and evaluation purposes. Understanding of equal opportunities and inclusion in youth work and how they apply in youth work in the charity and/or education sector. Understanding of the barriers experienced by girls and young women from disadvantaged backgrounds, with a commitment to helping address these through the organisation's work. Commitment to The Girls' Network mission and keeping young people at the centre of all work. Ability to work flexibly, including occasional evenings and weekends, where required. Desirable Qualified Teacher Status or other relevant teaching qualification Experience working in a charity, youth, or education setting. Experience of working with young people from diverse backgrounds. Experience of safer recruitment in volunteering. A mentoring, coaching qualification, or equivalent experience. Specific knowledge of mentoring programmes and/or youth/education services. We are committed to building a diverse and inclusive workforce and encourage applications from people of all backgrounds. If you believe you have relevant experience and the potential to thrive in this role, we encourage you to apply, even if you do not meet every single criterion listed. We welcome applications from outreach youth workers and/or teachers/teaching assistants or equivalent roles. Typical delivery pattern Programme delivery is scheduled around the needs of partner schools and colleges. As a guide, most programmes consist of a series of three workshops, delivered either: Once a week over 3 weeks; or Once a fortnight within a school half term. Delivery schedules may vary depending on the needs of each education setting. Work will be offered on an ad hoc basis according to programme demand and contractor availability. We cannot guarantee a minimum number of programme delivery assignments. How to apply We encourage you to apply as soon as possible by submitting your application. As part of your application, you will be asked to submit your CV and answer a few application questions. Appointees will be subject to a DBS check. You must have the right to work in the UK to apply for this role. The deadline to submit your application is 29 July at midday. Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as soon as possible. Training and induction Successful contractors will receive an induction and training programme to support them in the role. This is expected to take approximately 3 days, although the duration may vary depending on your previous experience. Training and induction time will be paid at the agreed day rate. Any reasonable travel and accommodation costs incurred while attending training or carrying out work for The Girls' Network will be reimbursed in line with our Expenses Policy. Diversity at our core The Girls' Network is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination. In line with the Equality Act 2010, if you require any reasonable adjustments to support you with any stage of this recruitment process, please contact the Recruitment Team.
Location: Field-based delivery across the Midlands, particularly Coventry, Sutton Coldfield and Birmingham Reports to: National Programme Manager Fees: A daily rate of £160-£200 per day depending on experience Expected Start Date: Jan-Feb 2027 Contract: Freelance contractor Application deadline: Wednesday 29 July at midday Interview information: Interviews will be held on a rolling basis. We reserve the right to close this vacancy early if we receive a high volume of suitable applications, so early applications are encouraged. About The Girls' Network: The Girls' Network is a national charity with a mission to inspire and empower girls from the least advantaged communities by connecting them with a network of professional women role models and volunteer mentors. We believe no girl should have her future limited by her gender, ethnicity, background, or parental income. Our vision is a future where all girls are supported to realise their ambitions, discover their self-worth, and shape their own futures. We partner with secondary schools and colleges across multiple regions in England, including London, Merseyside, Portsmouth, Southampton, Sussex, Tees Valley, Tyne & Wear and Midlands. We match girls aged 14-19 with trained volunteer mentors for one-to-one support. In addition to this core mentoring, workshops, and access to an Ambassador Community that provides continued opportunities for development, career support, and connection. Role Summary: The Associate Facilitator plays a key role in delivering high-quality, engaging programmes across The Girls' Network regions. This role focuses on facilitating impactful workshops and mentoring programmes for girls aged 14-19, supporting them to develop confidence, personal and social skills, and aspirations for their futures. We are looking for an experienced and confident facilitator who can create inclusive, engaging learning environments and adapt delivery to meet the needs of diverse groups. The role requires someone who is comfortable working with volunteers and building positive, professional relationships with schools and other stakeholders. This is an exciting opportunity for someone who is highly organised, reliable and passionate about working with and for young people. Delivery will take place across England, so a willingness to travel is essential (travel expenses will be reimbursed). We are particularly interested in facilitators based in the Midlands. Key Duties/Responsibilities: Deliver engaging in-person workshops and onboarding sessions to young people aged 14-19 in secondary schools and colleges, empowering them to develop personal and social skills. Prepare thoroughly by reviewing and adapting session plans to meet the diverse needs of different groups. Facilitate end-to-end mentor matching with young people (both in-person and virtually) and be present to support positive mentoring relationships. Build and maintain positive, working relationships with schools, colleges, volunteers and other stakeholders. This includes retaining key relationships and supporting volunteers to ensure they feel confident and clear on their role. Accurately collect and maintain records of programme participation, attendance, and outcomes. This includes logging pre-and post-programme data into Salesforce and gathering qualitative feedback from young people. Uphold safeguarding and GDPR policies and procedures at all times, promptly escalating any concerns or disclosures to the National Programmes Manager and/or Designated Safeguarding Officer(s). Facilitate the overall success of workshop delivery, volunteering, and mentoring cohorts in your region. Coordinate and deliver events and communications to meet regional and national KPIs, ensuring smooth operations. Utilise effective, high-quality workshop and training materials to deliver impactful programme activities. Engage in regular supervision with the National Programme Manager and attend additional training sessions and briefings as required. Manage travel arrangements in line with the Expenses policy, ensuring timely submissions of expenses. Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of responsibilities and duties required. Person Specification: Essential Applicants must hold a full, clean driving licence and have the ability and willingness to travel regularly across the region. Experience of delivering high quality workshops and/or training sessions to groups of young people, aged 14-19. Proven ability to build and independently manage multiple relationships with key stakeholders, including young people, volunteers, education providers and local partner organisations. Excellent organisational, prioritisation and time-management skills, with a proven ability to meet deadlines in a target-driven environment. Excellent communication and interpersonal skills, with the ability to engage diverse audiences. Project or programme coordination experience, with the ability to manage conflicting priorities effectively. Experience of working towards agreed objectives or performance measures and contributing to performance monitoring. Practical knowledge and experience of safeguarding and child protection working practices. Competence in using digital tools, such as Salesforce or other CRM platforms, with attention to detail and the ability to maintain high-quality records for monitoring and evaluation purposes. Understanding of equal opportunities and inclusion in youth work and how they apply in youth work in the charity and/or education sector. Understanding of the barriers experienced by girls and young women from disadvantaged backgrounds, with a commitment to helping address these through the organisation's work. Commitment to The Girls' Network mission and keeping young people at the centre of all work. Ability to work flexibly, including occasional evenings and weekends, where required. Desirable Qualified Teacher Status or other relevant teaching qualification Experience working in a charity, youth, or education setting. Experience of working with young people from diverse backgrounds. Experience of safer recruitment in volunteering. A mentoring, coaching qualification, or equivalent experience. Specific knowledge of mentoring programmes and/or youth/education services. We are committed to building a diverse and inclusive workforce and encourage applications from people of all backgrounds. If you believe you have relevant experience and the potential to thrive in this role, we encourage you to apply, even if you do not meet every single criterion listed. We welcome applications from outreach youth workers and/or teachers/teaching assistants or equivalent roles. Typical delivery pattern Programme delivery is scheduled around the needs of partner schools and colleges. As a guide, most programmes consist of a series of three workshops, delivered either: Once a week over 3 weeks; or Once a fortnight within a school half term. Delivery schedules may vary depending on the needs of each education setting. Work will be offered on an ad hoc basis according to programme demand and contractor availability. We cannot guarantee a minimum number of programme delivery assignments. How to apply We encourage you to apply as soon as possible. As part of your application, you will be asked to submit your CV and answer a few application questions. Appointees will be subject to a DBS check. You must have the right to work in the UK to apply for this role. The deadline to submit your application is 29 July at midday. Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as soon as possible. Training and induction Successful contractors will receive an induction and training programme to support them in the role. This is expected to take approximately 3 days, although the duration may vary depending on your previous experience. Training and induction time will be paid at the agreed day rate. Any reasonable travel and accommodation costs incurred while attending training or carrying out work for The Girls' Network will be reimbursed in line with our Expenses Policy. Diversity at our core The Girls' Network is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination. In line with the Equality Act 2010, if you require any reasonable adjustments to support you with any stage of this recruitment process, please contact the Recruitment Team.
Jul 28, 2026
Full time
Location: Field-based delivery across the Midlands, particularly Coventry, Sutton Coldfield and Birmingham Reports to: National Programme Manager Fees: A daily rate of £160-£200 per day depending on experience Expected Start Date: Jan-Feb 2027 Contract: Freelance contractor Application deadline: Wednesday 29 July at midday Interview information: Interviews will be held on a rolling basis. We reserve the right to close this vacancy early if we receive a high volume of suitable applications, so early applications are encouraged. About The Girls' Network: The Girls' Network is a national charity with a mission to inspire and empower girls from the least advantaged communities by connecting them with a network of professional women role models and volunteer mentors. We believe no girl should have her future limited by her gender, ethnicity, background, or parental income. Our vision is a future where all girls are supported to realise their ambitions, discover their self-worth, and shape their own futures. We partner with secondary schools and colleges across multiple regions in England, including London, Merseyside, Portsmouth, Southampton, Sussex, Tees Valley, Tyne & Wear and Midlands. We match girls aged 14-19 with trained volunteer mentors for one-to-one support. In addition to this core mentoring, workshops, and access to an Ambassador Community that provides continued opportunities for development, career support, and connection. Role Summary: The Associate Facilitator plays a key role in delivering high-quality, engaging programmes across The Girls' Network regions. This role focuses on facilitating impactful workshops and mentoring programmes for girls aged 14-19, supporting them to develop confidence, personal and social skills, and aspirations for their futures. We are looking for an experienced and confident facilitator who can create inclusive, engaging learning environments and adapt delivery to meet the needs of diverse groups. The role requires someone who is comfortable working with volunteers and building positive, professional relationships with schools and other stakeholders. This is an exciting opportunity for someone who is highly organised, reliable and passionate about working with and for young people. Delivery will take place across England, so a willingness to travel is essential (travel expenses will be reimbursed). We are particularly interested in facilitators based in the Midlands. Key Duties/Responsibilities: Deliver engaging in-person workshops and onboarding sessions to young people aged 14-19 in secondary schools and colleges, empowering them to develop personal and social skills. Prepare thoroughly by reviewing and adapting session plans to meet the diverse needs of different groups. Facilitate end-to-end mentor matching with young people (both in-person and virtually) and be present to support positive mentoring relationships. Build and maintain positive, working relationships with schools, colleges, volunteers and other stakeholders. This includes retaining key relationships and supporting volunteers to ensure they feel confident and clear on their role. Accurately collect and maintain records of programme participation, attendance, and outcomes. This includes logging pre-and post-programme data into Salesforce and gathering qualitative feedback from young people. Uphold safeguarding and GDPR policies and procedures at all times, promptly escalating any concerns or disclosures to the National Programmes Manager and/or Designated Safeguarding Officer(s). Facilitate the overall success of workshop delivery, volunteering, and mentoring cohorts in your region. Coordinate and deliver events and communications to meet regional and national KPIs, ensuring smooth operations. Utilise effective, high-quality workshop and training materials to deliver impactful programme activities. Engage in regular supervision with the National Programme Manager and attend additional training sessions and briefings as required. Manage travel arrangements in line with the Expenses policy, ensuring timely submissions of expenses. Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of responsibilities and duties required. Person Specification: Essential Applicants must hold a full, clean driving licence and have the ability and willingness to travel regularly across the region. Experience of delivering high quality workshops and/or training sessions to groups of young people, aged 14-19. Proven ability to build and independently manage multiple relationships with key stakeholders, including young people, volunteers, education providers and local partner organisations. Excellent organisational, prioritisation and time-management skills, with a proven ability to meet deadlines in a target-driven environment. Excellent communication and interpersonal skills, with the ability to engage diverse audiences. Project or programme coordination experience, with the ability to manage conflicting priorities effectively. Experience of working towards agreed objectives or performance measures and contributing to performance monitoring. Practical knowledge and experience of safeguarding and child protection working practices. Competence in using digital tools, such as Salesforce or other CRM platforms, with attention to detail and the ability to maintain high-quality records for monitoring and evaluation purposes. Understanding of equal opportunities and inclusion in youth work and how they apply in youth work in the charity and/or education sector. Understanding of the barriers experienced by girls and young women from disadvantaged backgrounds, with a commitment to helping address these through the organisation's work. Commitment to The Girls' Network mission and keeping young people at the centre of all work. Ability to work flexibly, including occasional evenings and weekends, where required. Desirable Qualified Teacher Status or other relevant teaching qualification Experience working in a charity, youth, or education setting. Experience of working with young people from diverse backgrounds. Experience of safer recruitment in volunteering. A mentoring, coaching qualification, or equivalent experience. Specific knowledge of mentoring programmes and/or youth/education services. We are committed to building a diverse and inclusive workforce and encourage applications from people of all backgrounds. If you believe you have relevant experience and the potential to thrive in this role, we encourage you to apply, even if you do not meet every single criterion listed. We welcome applications from outreach youth workers and/or teachers/teaching assistants or equivalent roles. Typical delivery pattern Programme delivery is scheduled around the needs of partner schools and colleges. As a guide, most programmes consist of a series of three workshops, delivered either: Once a week over 3 weeks; or Once a fortnight within a school half term. Delivery schedules may vary depending on the needs of each education setting. Work will be offered on an ad hoc basis according to programme demand and contractor availability. We cannot guarantee a minimum number of programme delivery assignments. How to apply We encourage you to apply as soon as possible. As part of your application, you will be asked to submit your CV and answer a few application questions. Appointees will be subject to a DBS check. You must have the right to work in the UK to apply for this role. The deadline to submit your application is 29 July at midday. Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as soon as possible. Training and induction Successful contractors will receive an induction and training programme to support them in the role. This is expected to take approximately 3 days, although the duration may vary depending on your previous experience. Training and induction time will be paid at the agreed day rate. Any reasonable travel and accommodation costs incurred while attending training or carrying out work for The Girls' Network will be reimbursed in line with our Expenses Policy. Diversity at our core The Girls' Network is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination. In line with the Equality Act 2010, if you require any reasonable adjustments to support you with any stage of this recruitment process, please contact the Recruitment Team.
As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations. Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of 16.00 to 19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements. If you're interested in this role, apply now.
Jul 28, 2026
Seasonal
As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations. Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of 16.00 to 19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements. If you're interested in this role, apply now.
Viridien () is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges. Ready to manage the infrastructure that keeps a business-critical scientific HPC data centre online 24/7? As Assistant Facilities Manager (AFM) you will occupy a senior operational leadership role within the site facilities structure, providing advanced electrical authority, operational leadership, and strategic facilities management responsibility. Acting as a deputy to the Facilities Manager in operational and technical areas, you will be responsible for supporting delivery of technical governance, operational performance, financial control, and the delivery of infrastructure projects within our business-critical data centre environment. The role operates within a defined governance framework, with strategic oversight and final accountability retained by the Facilities Manager. It goes beyond supervision and requires the ability to lead the function, influence decision-making, manage budgets, and deliver complex programmes of work. In addition to core facilities responsibilities, you will also provide cross-functional support into the Logistics and Procurement functions. You will be expected to step in to support and, where required, lead both Facilities and Logistics operations in the absence of the Facilities Manager, ensuring continuity of operational delivery across site services, material flow, and supply chain activities. The role also offers scope to support data alignment and reporting, working alongside the Data Management team to ensure accurate, meaningful data is captured across Facilities and Logistics operations. Skills, Experience & Qualifications Essential Recognised electrical qualification (NVQ Level 3, City & Guilds, HNC/HND, or equivalent) Strong experience in leading operational teams Significant experience in managing contractors and vendors Health & Safety Compliance (ISO45001) Security (ISO27001) IOSH Managing Safely / NEBOSH certification Experience with CAFM systems, compliance tools, and performance reporting Wider technical competence across cooling systems, BMS, and mechanical plant Formal project management exposure (PRINCE2, APM, or equivalent experience) Desirable Previous experience in a Assistant Facilities Manager or equivalent leadership role Exposure to warehouse/logistics systems or inventory management tools Experience working with data reporting, dashboards, or operational performance metrics Interest or experience in data analysis and data management alignment across operational teams Skills & Competencies Ability to work across multiple operational functions and manage competing priorities Proven experience as an HV/LV Authorised Person (or readiness to step into full AP responsibility) Demonstrable experience in a critical environment (data centre, HPC, or high-availability infrastructure) Change management Delivering infrastructure or engineering projects Proven ability to manage budgets, track costs, and influence financial decisions Strong understanding of risk management in mission-critical environments. Why work with us? Full time, on site. Competitive salary commensurate with experience Highly attractive bonus scheme Initial 22 days annual leave with future increases Company pension with generous employer contribution Wellbeing Unmind app - puts you in control of your mental health A flexible benefits platform with numerous discount schemes - gym membership, restaurants, cinema tickets, and much more! Regular social club events, spontaneous reward events throughout the year Cycle purchase scheme Flexible Private Medical & Dental care programmes Bank Holiday Swap - our holiday swap program allows you to change it for another day of your choice! Buy & Sell Holiday Programme - you can buy extra holiday, sell unused holiday or even save it up! Relaxed dress code policy Onsite Gym Facilities Learning and Development Our culture of learning and complementary approach to supported or self-guided career development, enables the design of tailored courses to suit specific needs our employees to aid personal growth in areas related to technical, commercial and personal skills, via an extensive suite of Viridien developed courses, managed through our own Learning Hub. We Care about the Environment We encourage and actively support a strong sense of community, through volunteering and various company initiatives, as well as a strong company commitment to protecting our environment through sustainable solutions, energy saving and waste reduction enterprises. Our Hiring Process At Viridien, we are committed to delivering a respectful, inclusive, and transparent recruitment experience. Due to the high volume of applications we receive, we may not be able to provide individual feedback to every applicant. Only candidates whose qualifications closely match the role criteria will be contacted for an interview. We do, however, aim to share personalized feedback with those who progress to the first round of interviews and beyond. We are also dedicated to ensuring that our hiring process accessible to all. If you require any reasonable adjustments to fully participate in the application or interview stages, please don't hesitate to contact your recruiter directly. We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.
Jul 28, 2026
Full time
Viridien () is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges. Ready to manage the infrastructure that keeps a business-critical scientific HPC data centre online 24/7? As Assistant Facilities Manager (AFM) you will occupy a senior operational leadership role within the site facilities structure, providing advanced electrical authority, operational leadership, and strategic facilities management responsibility. Acting as a deputy to the Facilities Manager in operational and technical areas, you will be responsible for supporting delivery of technical governance, operational performance, financial control, and the delivery of infrastructure projects within our business-critical data centre environment. The role operates within a defined governance framework, with strategic oversight and final accountability retained by the Facilities Manager. It goes beyond supervision and requires the ability to lead the function, influence decision-making, manage budgets, and deliver complex programmes of work. In addition to core facilities responsibilities, you will also provide cross-functional support into the Logistics and Procurement functions. You will be expected to step in to support and, where required, lead both Facilities and Logistics operations in the absence of the Facilities Manager, ensuring continuity of operational delivery across site services, material flow, and supply chain activities. The role also offers scope to support data alignment and reporting, working alongside the Data Management team to ensure accurate, meaningful data is captured across Facilities and Logistics operations. Skills, Experience & Qualifications Essential Recognised electrical qualification (NVQ Level 3, City & Guilds, HNC/HND, or equivalent) Strong experience in leading operational teams Significant experience in managing contractors and vendors Health & Safety Compliance (ISO45001) Security (ISO27001) IOSH Managing Safely / NEBOSH certification Experience with CAFM systems, compliance tools, and performance reporting Wider technical competence across cooling systems, BMS, and mechanical plant Formal project management exposure (PRINCE2, APM, or equivalent experience) Desirable Previous experience in a Assistant Facilities Manager or equivalent leadership role Exposure to warehouse/logistics systems or inventory management tools Experience working with data reporting, dashboards, or operational performance metrics Interest or experience in data analysis and data management alignment across operational teams Skills & Competencies Ability to work across multiple operational functions and manage competing priorities Proven experience as an HV/LV Authorised Person (or readiness to step into full AP responsibility) Demonstrable experience in a critical environment (data centre, HPC, or high-availability infrastructure) Change management Delivering infrastructure or engineering projects Proven ability to manage budgets, track costs, and influence financial decisions Strong understanding of risk management in mission-critical environments. Why work with us? Full time, on site. Competitive salary commensurate with experience Highly attractive bonus scheme Initial 22 days annual leave with future increases Company pension with generous employer contribution Wellbeing Unmind app - puts you in control of your mental health A flexible benefits platform with numerous discount schemes - gym membership, restaurants, cinema tickets, and much more! Regular social club events, spontaneous reward events throughout the year Cycle purchase scheme Flexible Private Medical & Dental care programmes Bank Holiday Swap - our holiday swap program allows you to change it for another day of your choice! Buy & Sell Holiday Programme - you can buy extra holiday, sell unused holiday or even save it up! Relaxed dress code policy Onsite Gym Facilities Learning and Development Our culture of learning and complementary approach to supported or self-guided career development, enables the design of tailored courses to suit specific needs our employees to aid personal growth in areas related to technical, commercial and personal skills, via an extensive suite of Viridien developed courses, managed through our own Learning Hub. We Care about the Environment We encourage and actively support a strong sense of community, through volunteering and various company initiatives, as well as a strong company commitment to protecting our environment through sustainable solutions, energy saving and waste reduction enterprises. Our Hiring Process At Viridien, we are committed to delivering a respectful, inclusive, and transparent recruitment experience. Due to the high volume of applications we receive, we may not be able to provide individual feedback to every applicant. Only candidates whose qualifications closely match the role criteria will be contacted for an interview. We do, however, aim to share personalized feedback with those who progress to the first round of interviews and beyond. We are also dedicated to ensuring that our hiring process accessible to all. If you require any reasonable adjustments to fully participate in the application or interview stages, please don't hesitate to contact your recruiter directly. We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.
# SRE Managing Consultant - Cloud Operating ModelManchester, LondonApply for this job Permanent Experienced Professionals Strategy & Transformation ID 428177-en\_GB Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As an SRE Consultant (Manager) at Capgemini Invent you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. Specifically In your role you will help clients build and embed reliability as an engineering discipline, shifting from ticket-led operations to measurable, product-aligned service performance. You will assess and shape the operating model, ways of working, and governance required to run resilient cloud and hybrid platforms at scale, partnering with engineering, operations, security and product leaders to improve outcomes across availability, reliability, scalability and operational performance.This will include: SRE Operating Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets (SLIs/SLOs) and introduce Error Budgets to enable data-driven trade-offs between reliability and delivery velocity. Observability & Operational Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision-making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post-incident improvement actions. Toil Reduction Through Engineering & Automation: Identify high-friction operational work and prioritise engineering-led automation to reduce manual effort, improve repeatability, and increase operational scalability. SRE Capability Assessment & Roadmaps : Assess SRE maturity/capabilities (e.g., availability, reliability, scalability, complexity and operational performance) and create a phased roadmap from assessment through recommendations and implementation. Cross-discipline Enablement (DevSecOps / Platform / SRE): Improve collaboration across engineering disciplines by standardising processes and enabling platform and delivery capabilities that embed resiliency into application and infrastructure layers. Client Advisory Leadership: Lead advisory engagements, guide senior stakeholders through decisions on reliability investment, and coach teams to adopt new practices and measures sustainably (including training/enablement where needed).# part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills Your Profile Extensive experience in client facing consulting and advisory roles, operating credibly with senior stakeholders and shaping complex transformation engagements. Proven ability to lead and own advisory engagements end to end, building trusted senior client relationships and actively contributing to shaping, selling, and expanding consulting work. Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Demonstrated business development capability, leveraging personal networks and firm relationships to originate, shape, and grow SRE, cloud, and operational resilience consulting opportunities. Experience working with at least one major cloud service provider (AWS, Microsoft Azure, or Google Cloud Platform), applying SRE and operating model principles in advisory, transformation, or large scale delivery contexts; associate level certifications are desirable but not mandatory. Design, establish, and evolve SRE led centres of excellence (e.g. Reliability, Observability, or Operational Excellence), setting enterprise level standards for SLIs/SLOs, incident management, observability, and continuous improvement across cloud and hybrid platforms. Exposure to modern observability tooling and ecosystems (e.g. Datadog, Dynatrace, Prometheus, OpenTelemetry, Loki), with a strong understanding of how metrics, logs, and traces are applied to inform reliability strategy, incident management, and operational decision making. Security Check (SC) Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. ()To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process. What You'll Love About Working Here Join the close-knit, rapidly growing Cloud Transformation Tribe at Capgemini Invent, where you'll play a key role in helping top organisations unlock the full potential of their cloud and infrastructure investments. As part of our team, you'll work on impactful projects that drive innovation and efficiency, collaborating closely with experts in a supportive, agile environment that values growth, learning, and teamwork. If you're excited to be part of a dynamic group making real transformations in cloud technology, Capgemini Invent is the place to grow.We provide a host of opportunities for learning and certification through internal and partner led programmes and hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients Need To Know At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, and Meet the minimum essential criteria for the role.Please opt in during the application process.# you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
Jul 28, 2026
Full time
# SRE Managing Consultant - Cloud Operating ModelManchester, LondonApply for this job Permanent Experienced Professionals Strategy & Transformation ID 428177-en\_GB Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As an SRE Consultant (Manager) at Capgemini Invent you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. Specifically In your role you will help clients build and embed reliability as an engineering discipline, shifting from ticket-led operations to measurable, product-aligned service performance. You will assess and shape the operating model, ways of working, and governance required to run resilient cloud and hybrid platforms at scale, partnering with engineering, operations, security and product leaders to improve outcomes across availability, reliability, scalability and operational performance.This will include: SRE Operating Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets (SLIs/SLOs) and introduce Error Budgets to enable data-driven trade-offs between reliability and delivery velocity. Observability & Operational Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision-making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post-incident improvement actions. Toil Reduction Through Engineering & Automation: Identify high-friction operational work and prioritise engineering-led automation to reduce manual effort, improve repeatability, and increase operational scalability. SRE Capability Assessment & Roadmaps : Assess SRE maturity/capabilities (e.g., availability, reliability, scalability, complexity and operational performance) and create a phased roadmap from assessment through recommendations and implementation. Cross-discipline Enablement (DevSecOps / Platform / SRE): Improve collaboration across engineering disciplines by standardising processes and enabling platform and delivery capabilities that embed resiliency into application and infrastructure layers. Client Advisory Leadership: Lead advisory engagements, guide senior stakeholders through decisions on reliability investment, and coach teams to adopt new practices and measures sustainably (including training/enablement where needed).# part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills Your Profile Extensive experience in client facing consulting and advisory roles, operating credibly with senior stakeholders and shaping complex transformation engagements. Proven ability to lead and own advisory engagements end to end, building trusted senior client relationships and actively contributing to shaping, selling, and expanding consulting work. Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Demonstrated business development capability, leveraging personal networks and firm relationships to originate, shape, and grow SRE, cloud, and operational resilience consulting opportunities. Experience working with at least one major cloud service provider (AWS, Microsoft Azure, or Google Cloud Platform), applying SRE and operating model principles in advisory, transformation, or large scale delivery contexts; associate level certifications are desirable but not mandatory. Design, establish, and evolve SRE led centres of excellence (e.g. Reliability, Observability, or Operational Excellence), setting enterprise level standards for SLIs/SLOs, incident management, observability, and continuous improvement across cloud and hybrid platforms. Exposure to modern observability tooling and ecosystems (e.g. Datadog, Dynatrace, Prometheus, OpenTelemetry, Loki), with a strong understanding of how metrics, logs, and traces are applied to inform reliability strategy, incident management, and operational decision making. Security Check (SC) Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. ()To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process. What You'll Love About Working Here Join the close-knit, rapidly growing Cloud Transformation Tribe at Capgemini Invent, where you'll play a key role in helping top organisations unlock the full potential of their cloud and infrastructure investments. As part of our team, you'll work on impactful projects that drive innovation and efficiency, collaborating closely with experts in a supportive, agile environment that values growth, learning, and teamwork. If you're excited to be part of a dynamic group making real transformations in cloud technology, Capgemini Invent is the place to grow.We provide a host of opportunities for learning and certification through internal and partner led programmes and hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients Need To Know At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, and Meet the minimum essential criteria for the role.Please opt in during the application process.# you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
Role purpose Avanade UK Security is scaling fast, requiring a Director level Identity & Access Management (IAM) Lead to build a Microsoft first IAM growth engine across advisory, implementation, and managed services, with a strong bias toward repeatable offers, accelerated conversion, and delivery excellence. This role is also accountable for positioning Identity as the control plane for AI era security, including Microsoft Agent365, Copilot driven workflows, and emerging agent based architectures, ensuring UK Security is future proofed for the next generation of identity centric security demand. This role reports to the UK Security Practice Lead and leads presales/solutioning with a technical Solution Architect and Presales Lead. Furthermore, this role owns IAM GTM, delivery quality, capability/IP build while feeding into the Identity MSS module as part of the broader MSS portfolio (separate accountability, tight interlock). Travel expected for key clients, Microsoft, and Practice leadership commitments. Commercial expectations This role influences revenue and will carry a soft target aligned to the UK Security all up plan: Year1: $1-2m influenced growth. Year2: $2-3m influenced growth. Success is measured through supporting the sales team to generate pipeline, conversion of pipeline, expansion/attach of existing accounts, and repeatable delivery. Reporting line & operating model Reports to: UK Security Practice Lead Key peers: UK MSS Lead, UK Security Presales Lead, UK Security Solution Architects (x2 from other practices - Infrastructure, Software Engineering, Modern Workplace, Data & AI, Business Applications) People leadership: No formal line management initially; expected to act as Career Advisor/People Lead for a small number of individuals (mentorship, development, high performance standards). Matrix influence: Identity Solution Architect soft reports into the IAM Lead for practice level IAM direction, consistency, and capability build while security leadership team members continue to report to the Practice Lead. Success criteria First 6 months - A clear IAM "spine" for the practice: what we sell, how we sell it, how we deliver it, and what becomes service delivered across UK onshore, nearshore delivery centres, and offshore delivery centres. A repeatable presales motion for Entra led IAM (workshops/assessments/pilots scaled rollouts) that improves speed and win rate. Delivery governance and QA standards that reduce programme variability and escalations. 12 months - A scaled, Microsoft first IAM pipeline with a predictable conversion pattern. Demonstrable asset reuse (templates, reference architectures, automation patterns, delivery playbooks). A clear project to service pathway into Identity MSS (handover criteria, onboarding artefacts, operational KPIs etc.). 24 months - UK recognised as a credible IAM leader in regulated industries, with external presence (clients/Microsoft/events) supporting sustained growth. Key responsibilities IAM GTM & seller enablement (primary) - Own the UK IAM narrative and differentiation: Microsoft Entra first (Entra ID, Entra Suite/E7 positioning, Identity Protection, governance and lifecycle foundations etc.). Own the UK Security narrative and capability for identity centric AI security, including Microsoft Agent365, Copilot, and agent based workloads, where identity, permissions, and trust boundaries are the primary control mechanisms. Define how agent identities, agent permissions, human to agent and agent to agent trust, and data access are governed, monitored, and secured using Microsoft Entra and the broader Microsoft Security stack. Ensure IAM offerings explicitly address AI driven risk scenarios, including delegated agent access, over privileged identities, lateral agent movement, and non human identity sprawl. Position Identity as the foundational security layer for AI adoption, pulling through Entra, E7, Purview, Defender, and AI Security conversations as a single, coherent value proposition. Build IAM led GTM plays where AI security, Copilot adoption, and Agent365 are anchored in identity governance, access control, and trust, positioning IAM as the entry point rather than an implementation afterthought. Build practical seller enablement: talk tracks, qualification prompts, value proof, commercial guardrails, "what good looks like" etc. Create repeatable plays by industry and account segment where identity is the control plane for transformation and AI adoption. Presales leadership & solutioning - Lead solutioning for complex IAM pursuits with UK IAM Solution Architect: scope, approach, commercials, delivery model, risks, and dependencies. Drive fast, outcome led client entry motions (e.g., Entra security & resilience assessment, identity modernisation, governance quick starts etc.). Work with Microsoft where relevant to accelerate co sell and secure sponsorship (without diluting Microsoft first stance). Delivery quality, escalation & governance (shared accountability) - Own IAM delivery quality and programme health: QA gates, architecture assurance, delivery risk management, and escalation resolution (shared with delivery leads). Ensure delivery standards produce repeatable outcomes and strong client confidence (not bespoke reinvention). Embed modern identity security realities into delivery (identity threat, resilience, response readiness) beyond "implementation complete" to expand Microsoft security footprint. Capability, assets & IP - Build reusable assets across assessment/diagnostics, reference architectures and design patterns, migration patterns (hybrid/legacy modernisation), automation (PowerShell, Graph/API patterns), runbooks and onboarding templates. Establish a clear lifecycle across project asset offer service to compound capability and drive recurring revenue. Identity MSS interlock - Define the "handshake" from projects into Identity MSS: what must be true at handover, onboarding artefacts, operational KPIs/reporting, continuous improvement backlog and ownership boundaries. Partner closely with the MSS Lead to ensure Identity MSS is scalable and commercially viable, without blurring accountability. Partner leverage - Build and support the Partner Ecosystem team to manage relevant partner alliances when needed (e.g., migration from non Microsoft IDPs; selective IGA integration etc.) always anchored to a Microsoft first end state. Culture, leadership & people development (mentorship) - Act as a high trust, high autonomy, high standards leader who raises quality, pace, and ambition. Provide mentorship and capability development through Career Advisor responsibilities and informal leadership especially for Solution Architects and emerging IAM talent. Essential Experience Proven track record building and scaling IAM capability in a consulting environment: sell + solution + deliver + industrialise. Deep Microsoft Entra leadership across Entra ID security and configuration, Conditional Access, authentication strength, Identity Protection, Identity governance and lifecycle foundations (JML and provisioning patterns), X to Entra migrations, driving Microsoft first identity journeys. Demonstrated ability to translate emerging Microsoft platform shifts (e.g. Agent365, Copilot, AI enabled security) into credible client narratives, offers, and delivery patterns, with Identity positioned as the primary security control. Strong understanding of workforce IAM and hybrid/legacy identity modernisation (AD and modern identity patterns). Senior stakeholder presence: able to operate credibly with CISOs/CIOs and internally influence sellers and architects. Desirable experience: Security operations awareness: monitoring/logging patterns, identity investigations, and integration with broader security services; Customer Identity and Access Management (CIAM)/B2C experience. Non negotiable behaviours: Microsoft first mindset as an exclusive stance; "start up mentality" - hungry, creative, ambitious, pace driven, ownership led; able to form and articulate a clear point of view on how identity, AI agents, and automation change the security model; Builds through others: sets direction, creates clarity, removes blockers, demands quality without creating dependency; Comfortable operating in a high ambition peer group with shared standards and high autonomy. Measures of success Influenced revenue against soft target (pipeline creation and conversion). Win rate and cycle time improvement for IAM pursuits. Delivery health: reduced escalations, stronger QA, predictable outcomes. Reuse rate and adoption of IAM assets/standard approaches. Successful, measurable conversion path from IAM projects into Identity MSS.
Jul 28, 2026
Full time
Role purpose Avanade UK Security is scaling fast, requiring a Director level Identity & Access Management (IAM) Lead to build a Microsoft first IAM growth engine across advisory, implementation, and managed services, with a strong bias toward repeatable offers, accelerated conversion, and delivery excellence. This role is also accountable for positioning Identity as the control plane for AI era security, including Microsoft Agent365, Copilot driven workflows, and emerging agent based architectures, ensuring UK Security is future proofed for the next generation of identity centric security demand. This role reports to the UK Security Practice Lead and leads presales/solutioning with a technical Solution Architect and Presales Lead. Furthermore, this role owns IAM GTM, delivery quality, capability/IP build while feeding into the Identity MSS module as part of the broader MSS portfolio (separate accountability, tight interlock). Travel expected for key clients, Microsoft, and Practice leadership commitments. Commercial expectations This role influences revenue and will carry a soft target aligned to the UK Security all up plan: Year1: $1-2m influenced growth. Year2: $2-3m influenced growth. Success is measured through supporting the sales team to generate pipeline, conversion of pipeline, expansion/attach of existing accounts, and repeatable delivery. Reporting line & operating model Reports to: UK Security Practice Lead Key peers: UK MSS Lead, UK Security Presales Lead, UK Security Solution Architects (x2 from other practices - Infrastructure, Software Engineering, Modern Workplace, Data & AI, Business Applications) People leadership: No formal line management initially; expected to act as Career Advisor/People Lead for a small number of individuals (mentorship, development, high performance standards). Matrix influence: Identity Solution Architect soft reports into the IAM Lead for practice level IAM direction, consistency, and capability build while security leadership team members continue to report to the Practice Lead. Success criteria First 6 months - A clear IAM "spine" for the practice: what we sell, how we sell it, how we deliver it, and what becomes service delivered across UK onshore, nearshore delivery centres, and offshore delivery centres. A repeatable presales motion for Entra led IAM (workshops/assessments/pilots scaled rollouts) that improves speed and win rate. Delivery governance and QA standards that reduce programme variability and escalations. 12 months - A scaled, Microsoft first IAM pipeline with a predictable conversion pattern. Demonstrable asset reuse (templates, reference architectures, automation patterns, delivery playbooks). A clear project to service pathway into Identity MSS (handover criteria, onboarding artefacts, operational KPIs etc.). 24 months - UK recognised as a credible IAM leader in regulated industries, with external presence (clients/Microsoft/events) supporting sustained growth. Key responsibilities IAM GTM & seller enablement (primary) - Own the UK IAM narrative and differentiation: Microsoft Entra first (Entra ID, Entra Suite/E7 positioning, Identity Protection, governance and lifecycle foundations etc.). Own the UK Security narrative and capability for identity centric AI security, including Microsoft Agent365, Copilot, and agent based workloads, where identity, permissions, and trust boundaries are the primary control mechanisms. Define how agent identities, agent permissions, human to agent and agent to agent trust, and data access are governed, monitored, and secured using Microsoft Entra and the broader Microsoft Security stack. Ensure IAM offerings explicitly address AI driven risk scenarios, including delegated agent access, over privileged identities, lateral agent movement, and non human identity sprawl. Position Identity as the foundational security layer for AI adoption, pulling through Entra, E7, Purview, Defender, and AI Security conversations as a single, coherent value proposition. Build IAM led GTM plays where AI security, Copilot adoption, and Agent365 are anchored in identity governance, access control, and trust, positioning IAM as the entry point rather than an implementation afterthought. Build practical seller enablement: talk tracks, qualification prompts, value proof, commercial guardrails, "what good looks like" etc. Create repeatable plays by industry and account segment where identity is the control plane for transformation and AI adoption. Presales leadership & solutioning - Lead solutioning for complex IAM pursuits with UK IAM Solution Architect: scope, approach, commercials, delivery model, risks, and dependencies. Drive fast, outcome led client entry motions (e.g., Entra security & resilience assessment, identity modernisation, governance quick starts etc.). Work with Microsoft where relevant to accelerate co sell and secure sponsorship (without diluting Microsoft first stance). Delivery quality, escalation & governance (shared accountability) - Own IAM delivery quality and programme health: QA gates, architecture assurance, delivery risk management, and escalation resolution (shared with delivery leads). Ensure delivery standards produce repeatable outcomes and strong client confidence (not bespoke reinvention). Embed modern identity security realities into delivery (identity threat, resilience, response readiness) beyond "implementation complete" to expand Microsoft security footprint. Capability, assets & IP - Build reusable assets across assessment/diagnostics, reference architectures and design patterns, migration patterns (hybrid/legacy modernisation), automation (PowerShell, Graph/API patterns), runbooks and onboarding templates. Establish a clear lifecycle across project asset offer service to compound capability and drive recurring revenue. Identity MSS interlock - Define the "handshake" from projects into Identity MSS: what must be true at handover, onboarding artefacts, operational KPIs/reporting, continuous improvement backlog and ownership boundaries. Partner closely with the MSS Lead to ensure Identity MSS is scalable and commercially viable, without blurring accountability. Partner leverage - Build and support the Partner Ecosystem team to manage relevant partner alliances when needed (e.g., migration from non Microsoft IDPs; selective IGA integration etc.) always anchored to a Microsoft first end state. Culture, leadership & people development (mentorship) - Act as a high trust, high autonomy, high standards leader who raises quality, pace, and ambition. Provide mentorship and capability development through Career Advisor responsibilities and informal leadership especially for Solution Architects and emerging IAM talent. Essential Experience Proven track record building and scaling IAM capability in a consulting environment: sell + solution + deliver + industrialise. Deep Microsoft Entra leadership across Entra ID security and configuration, Conditional Access, authentication strength, Identity Protection, Identity governance and lifecycle foundations (JML and provisioning patterns), X to Entra migrations, driving Microsoft first identity journeys. Demonstrated ability to translate emerging Microsoft platform shifts (e.g. Agent365, Copilot, AI enabled security) into credible client narratives, offers, and delivery patterns, with Identity positioned as the primary security control. Strong understanding of workforce IAM and hybrid/legacy identity modernisation (AD and modern identity patterns). Senior stakeholder presence: able to operate credibly with CISOs/CIOs and internally influence sellers and architects. Desirable experience: Security operations awareness: monitoring/logging patterns, identity investigations, and integration with broader security services; Customer Identity and Access Management (CIAM)/B2C experience. Non negotiable behaviours: Microsoft first mindset as an exclusive stance; "start up mentality" - hungry, creative, ambitious, pace driven, ownership led; able to form and articulate a clear point of view on how identity, AI agents, and automation change the security model; Builds through others: sets direction, creates clarity, removes blockers, demands quality without creating dependency; Comfortable operating in a high ambition peer group with shared standards and high autonomy. Measures of success Influenced revenue against soft target (pipeline creation and conversion). Win rate and cycle time improvement for IAM pursuits. Delivery health: reduced escalations, stronger QA, predictable outcomes. Reuse rate and adoption of IAM assets/standard approaches. Successful, measurable conversion path from IAM projects into Identity MSS.
Rose & Young Recruitment Ltd
Leamington Spa, Warwickshire
Payroll Administrator, Leamington Spa Salary c£30,000 per annum Monday - Friday - working onsite Internal Relationships : Senior Management Team, Head of HR & Payroll, Payroll Manager & Operations Key External Relationships : HMRC, Pension Scheme Providers, Pension & Life Assurance Key contacts The Role: Process payroll data every month in line with statutory and company requirements, including attachments of earnings. Administer the Statutory Sick Pay, Statutory Maternity Pay and Statutory Paternity Pay schemes. Maintain the employee files and the HR filing system on a monthly basis. Produce Offer Letters and Contracts of Employment for all new starters. Ensure the Company meet their safeguarding responsibilities at all times. Assist with the monthly payroll submission and ensure all monthly journals are posted by the accounts deadline. Provide advice to staff and managers in relation to pay, taxation and NI. Provide accurate payroll reports monthly to Operations Managers. Work with the Payroll Manager to improve the efficiencies of payroll operations and work processes. Assist with the completion of request forms from HMRC/DWPS/Job Centre plus etc. Monthly management of the Company Auto-enrolment pension scheme. Responsibility for the Local Government Pension Funds. Ensuring all monthly and annual deadlines are met. Support the Operations Team in dealing with employee relations issues and improvement of the tracking systems. Knowledge, Skills and Abilities At least three years of functional experience in a Payroll/HR location, operating with multiple areas Excellent ability to understand and read short correspondence, memos and instructions Display of dexterity in writing sometimes intricate correspondence Competent user of MS Office & previous experience with Payroll systems Ability to effectively forward information to 3rd party providers, a small group or on individual basis, as well as to other members of staff of the company The ability to work under pressure and to tight deadline to achieve objectives Need to be self-motivated, conscientious and thorough
Jul 28, 2026
Full time
Payroll Administrator, Leamington Spa Salary c£30,000 per annum Monday - Friday - working onsite Internal Relationships : Senior Management Team, Head of HR & Payroll, Payroll Manager & Operations Key External Relationships : HMRC, Pension Scheme Providers, Pension & Life Assurance Key contacts The Role: Process payroll data every month in line with statutory and company requirements, including attachments of earnings. Administer the Statutory Sick Pay, Statutory Maternity Pay and Statutory Paternity Pay schemes. Maintain the employee files and the HR filing system on a monthly basis. Produce Offer Letters and Contracts of Employment for all new starters. Ensure the Company meet their safeguarding responsibilities at all times. Assist with the monthly payroll submission and ensure all monthly journals are posted by the accounts deadline. Provide advice to staff and managers in relation to pay, taxation and NI. Provide accurate payroll reports monthly to Operations Managers. Work with the Payroll Manager to improve the efficiencies of payroll operations and work processes. Assist with the completion of request forms from HMRC/DWPS/Job Centre plus etc. Monthly management of the Company Auto-enrolment pension scheme. Responsibility for the Local Government Pension Funds. Ensuring all monthly and annual deadlines are met. Support the Operations Team in dealing with employee relations issues and improvement of the tracking systems. Knowledge, Skills and Abilities At least three years of functional experience in a Payroll/HR location, operating with multiple areas Excellent ability to understand and read short correspondence, memos and instructions Display of dexterity in writing sometimes intricate correspondence Competent user of MS Office & previous experience with Payroll systems Ability to effectively forward information to 3rd party providers, a small group or on individual basis, as well as to other members of staff of the company The ability to work under pressure and to tight deadline to achieve objectives Need to be self-motivated, conscientious and thorough
At Amazon, we have hundreds of facilities across Europe. They're not just workplaces - they're our hubs where teams meet and collaborate to make sure we're always delivering the best we can for our customers. As a Reliability Maintenance Engineering (RME) Area Manager, you'll bring together the elements that make our working environment as supportive and efficient as possible. Your focus will be to lead and mentor a team of expert technicians dedicated to equipment reliability. Key job responsibilities - Support colleagues in site compliance with safety policies and procedures - Implement EU network standards, plan preventative maintenance and ensure technical availability - Collaborate with colleagues to collect and analyse data to improve processes - Deliver and support both site-based and network-level projects - Lead, support and mentor your team to develop their career A day in the life You'll be based at one of our operational sites, which allows you to give practical guidance to your team and get a clear vision of what's happening at your site. This involves collecting data and solving problems in a fast-paced environment. You'll also have a chance to create an operational plan to make the site more productive and efficient. That will involve setting up new projects that improve everything from operational processes to equipment maintenance. After safety, the most important part of the role is leading your team and managing their performance and development, including organising additional training. About the team Our Reliability Maintenance Engineering or RME team keep our equipment performing at its best. We're a technically minded team, made up of excellent team players and guided by experienced leaders. We work together to maintain, troubleshoot and repair equipment across our global network of fulfilment centres. Some of our people are leaders, who oversee the team as they work on exciting technology - some of which only exists at Amazon. From installing automated packaging systems to overseeing the general maintenance of a site to repairing key distribution equipment, our team handles most aspects of Amazon's technical side. This includes keeping buildings legally compliant, so everyone is safe, and our sites are operating at maximum efficiency. There are lots of opportunities for progression, both within the RME team and more widely across Amazon. Everything we do focuses on reducing downtime in Amazon's crucial operations sites, so customers get their orders on time. We often work during early or late hours to carry out maintenance with minimal disruption, including night shifts. If we spot a better way to do something, we have the skills and the opportunity to develop and introduce completely new processes or advanced tech like Amazon Robotics and our Complex Item Sorter. BASIC QUALIFICATIONS - Bachelor's degree in Electrical, Mechanical, Industrial or Civil Engineering - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience with computers, including MS Excel, Word and Office - Work a flexible schedule including weekends, nights, and holidays - Work flexible schedules including weekends, nights, and holidays - Experience supervising teams - Experience in practical engineering PREFERRED QUALIFICATIONS - Master's degree, or Six Sigma Black Belt certification - Experience with preventive maintenance procedures, industrial electrical, industrial controls, and industrial electronics & robotics - Experience working with Material Handling Equipment (MHE) integrators - Experience maintaining material handling equipment and integrated systems - Experience in project management - Experience with statistical analysis Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Jul 28, 2026
Full time
At Amazon, we have hundreds of facilities across Europe. They're not just workplaces - they're our hubs where teams meet and collaborate to make sure we're always delivering the best we can for our customers. As a Reliability Maintenance Engineering (RME) Area Manager, you'll bring together the elements that make our working environment as supportive and efficient as possible. Your focus will be to lead and mentor a team of expert technicians dedicated to equipment reliability. Key job responsibilities - Support colleagues in site compliance with safety policies and procedures - Implement EU network standards, plan preventative maintenance and ensure technical availability - Collaborate with colleagues to collect and analyse data to improve processes - Deliver and support both site-based and network-level projects - Lead, support and mentor your team to develop their career A day in the life You'll be based at one of our operational sites, which allows you to give practical guidance to your team and get a clear vision of what's happening at your site. This involves collecting data and solving problems in a fast-paced environment. You'll also have a chance to create an operational plan to make the site more productive and efficient. That will involve setting up new projects that improve everything from operational processes to equipment maintenance. After safety, the most important part of the role is leading your team and managing their performance and development, including organising additional training. About the team Our Reliability Maintenance Engineering or RME team keep our equipment performing at its best. We're a technically minded team, made up of excellent team players and guided by experienced leaders. We work together to maintain, troubleshoot and repair equipment across our global network of fulfilment centres. Some of our people are leaders, who oversee the team as they work on exciting technology - some of which only exists at Amazon. From installing automated packaging systems to overseeing the general maintenance of a site to repairing key distribution equipment, our team handles most aspects of Amazon's technical side. This includes keeping buildings legally compliant, so everyone is safe, and our sites are operating at maximum efficiency. There are lots of opportunities for progression, both within the RME team and more widely across Amazon. Everything we do focuses on reducing downtime in Amazon's crucial operations sites, so customers get their orders on time. We often work during early or late hours to carry out maintenance with minimal disruption, including night shifts. If we spot a better way to do something, we have the skills and the opportunity to develop and introduce completely new processes or advanced tech like Amazon Robotics and our Complex Item Sorter. BASIC QUALIFICATIONS - Bachelor's degree in Electrical, Mechanical, Industrial or Civil Engineering - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience with computers, including MS Excel, Word and Office - Work a flexible schedule including weekends, nights, and holidays - Work flexible schedules including weekends, nights, and holidays - Experience supervising teams - Experience in practical engineering PREFERRED QUALIFICATIONS - Master's degree, or Six Sigma Black Belt certification - Experience with preventive maintenance procedures, industrial electrical, industrial controls, and industrial electronics & robotics - Experience working with Material Handling Equipment (MHE) integrators - Experience maintaining material handling equipment and integrated systems - Experience in project management - Experience with statistical analysis Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
# SRE Managing Consultant - Cloud Operating ModelManchester, LondonApply for this job Permanent Experienced Professionals Strategy & Transformation ID 428177-en\_GB Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As an SRE Consultant (Manager) at Capgemini Invent you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. Specifically In your role you will help clients build and embed reliability as an engineering discipline, shifting from ticket-led operations to measurable, product-aligned service performance. You will assess and shape the operating model, ways of working, and governance required to run resilient cloud and hybrid platforms at scale, partnering with engineering, operations, security and product leaders to improve outcomes across availability, reliability, scalability and operational performance.This will include: SRE Operating Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets (SLIs/SLOs) and introduce Error Budgets to enable data-driven trade-offs between reliability and delivery velocity. Observability & Operational Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision-making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post-incident improvement actions. Toil Reduction Through Engineering & Automation: Identify high-friction operational work and prioritise engineering-led automation to reduce manual effort, improve repeatability, and increase operational scalability. SRE Capability Assessment & Roadmaps : Assess SRE maturity/capabilities (e.g., availability, reliability, scalability, complexity and operational performance) and create a phased roadmap from assessment through recommendations and implementation. Cross-discipline Enablement (DevSecOps / Platform / SRE): Improve collaboration across engineering disciplines by standardising processes and enabling platform and delivery capabilities that embed resiliency into application and infrastructure layers. Client Advisory Leadership: Lead advisory engagements, guide senior stakeholders through decisions on reliability investment, and coach teams to adopt new practices and measures sustainably (including training/enablement where needed).# part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills Your Profile Extensive experience in client facing consulting and advisory roles, operating credibly with senior stakeholders and shaping complex transformation engagements. Proven ability to lead and own advisory engagements end to end, building trusted senior client relationships and actively contributing to shaping, selling, and expanding consulting work. Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Demonstrated business development capability, leveraging personal networks and firm relationships to originate, shape, and grow SRE, cloud, and operational resilience consulting opportunities. Experience working with at least one major cloud service provider (AWS, Microsoft Azure, or Google Cloud Platform), applying SRE and operating model principles in advisory, transformation, or large scale delivery contexts; associate level certifications are desirable but not mandatory. Design, establish, and evolve SRE led centres of excellence (e.g. Reliability, Observability, or Operational Excellence), setting enterprise level standards for SLIs/SLOs, incident management, observability, and continuous improvement across cloud and hybrid platforms. Exposure to modern observability tooling and ecosystems (e.g. Datadog, Dynatrace, Prometheus, OpenTelemetry, Loki), with a strong understanding of how metrics, logs, and traces are applied to inform reliability strategy, incident management, and operational decision making. Security Check (SC) Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. ()To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process. What You'll Love About Working Here Join the close-knit, rapidly growing Cloud Transformation Tribe at Capgemini Invent, where you'll play a key role in helping top organisations unlock the full potential of their cloud and infrastructure investments. As part of our team, you'll work on impactful projects that drive innovation and efficiency, collaborating closely with experts in a supportive, agile environment that values growth, learning, and teamwork. If you're excited to be part of a dynamic group making real transformations in cloud technology, Capgemini Invent is the place to grow.We provide a host of opportunities for learning and certification through internal and partner led programmes and hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients Need To Know At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, and Meet the minimum essential criteria for the role.Please opt in during the application process.# you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
Jul 27, 2026
Full time
# SRE Managing Consultant - Cloud Operating ModelManchester, LondonApply for this job Permanent Experienced Professionals Strategy & Transformation ID 428177-en\_GB Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As an SRE Consultant (Manager) at Capgemini Invent you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. Specifically In your role you will help clients build and embed reliability as an engineering discipline, shifting from ticket-led operations to measurable, product-aligned service performance. You will assess and shape the operating model, ways of working, and governance required to run resilient cloud and hybrid platforms at scale, partnering with engineering, operations, security and product leaders to improve outcomes across availability, reliability, scalability and operational performance.This will include: SRE Operating Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets (SLIs/SLOs) and introduce Error Budgets to enable data-driven trade-offs between reliability and delivery velocity. Observability & Operational Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision-making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post-incident improvement actions. Toil Reduction Through Engineering & Automation: Identify high-friction operational work and prioritise engineering-led automation to reduce manual effort, improve repeatability, and increase operational scalability. SRE Capability Assessment & Roadmaps : Assess SRE maturity/capabilities (e.g., availability, reliability, scalability, complexity and operational performance) and create a phased roadmap from assessment through recommendations and implementation. Cross-discipline Enablement (DevSecOps / Platform / SRE): Improve collaboration across engineering disciplines by standardising processes and enabling platform and delivery capabilities that embed resiliency into application and infrastructure layers. Client Advisory Leadership: Lead advisory engagements, guide senior stakeholders through decisions on reliability investment, and coach teams to adopt new practices and measures sustainably (including training/enablement where needed).# part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills Your Profile Extensive experience in client facing consulting and advisory roles, operating credibly with senior stakeholders and shaping complex transformation engagements. Proven ability to lead and own advisory engagements end to end, building trusted senior client relationships and actively contributing to shaping, selling, and expanding consulting work. Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Demonstrated business development capability, leveraging personal networks and firm relationships to originate, shape, and grow SRE, cloud, and operational resilience consulting opportunities. Experience working with at least one major cloud service provider (AWS, Microsoft Azure, or Google Cloud Platform), applying SRE and operating model principles in advisory, transformation, or large scale delivery contexts; associate level certifications are desirable but not mandatory. Design, establish, and evolve SRE led centres of excellence (e.g. Reliability, Observability, or Operational Excellence), setting enterprise level standards for SLIs/SLOs, incident management, observability, and continuous improvement across cloud and hybrid platforms. Exposure to modern observability tooling and ecosystems (e.g. Datadog, Dynatrace, Prometheus, OpenTelemetry, Loki), with a strong understanding of how metrics, logs, and traces are applied to inform reliability strategy, incident management, and operational decision making. Security Check (SC) Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. ()To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process. What You'll Love About Working Here Join the close-knit, rapidly growing Cloud Transformation Tribe at Capgemini Invent, where you'll play a key role in helping top organisations unlock the full potential of their cloud and infrastructure investments. As part of our team, you'll work on impactful projects that drive innovation and efficiency, collaborating closely with experts in a supportive, agile environment that values growth, learning, and teamwork. If you're excited to be part of a dynamic group making real transformations in cloud technology, Capgemini Invent is the place to grow.We provide a host of opportunities for learning and certification through internal and partner led programmes and hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients Need To Know At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, and Meet the minimum essential criteria for the role.Please opt in during the application process.# you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
We are currently recruiting for a prestigious university based in Uxbridge Role: Porter Duration: ASAP for 9 weeks currently Hours: 9am t0 5pm 5 days per week to include weekends Location: Campus based Pay: 14.08 Main duties and responsibilities Logistics and Compliance Porter Summary: Provide an effective reactive maintenance and compliance response on behalf of the Logistics and Facilities Centre. The work involves close liaison with the wider Facilities and Estates teams, Service Delivery and Compliance Managers, Campus Service Teams, alongside all Facilities and Estates staff, other university stakeholders, and contractors. The post holder will also support logistics, cleaning, and emergency response functions during peak operational periods. Accountabilities and responsibilities : Timely collection and distribution of linen to ensure smooth transitions between student departures and incoming conference guests. Swift removal and delivery of furniture and white goods to minimise student complaints and enhance new arrivals' experiences. Efficient transport and storage of housekeeping supplies, ensuring teams are fully equipped, particularly during peak transition periods. Deep cleaning tasks, including carpet shampooing, mattress replacements, and mould removal, to maintain hygiene standards. Prompt waste removal from bedrooms and communal areas to enable efficient housekeeping operations. Emergency response to floods and maintenance issues to minimise disruption and ensure a safe living environment. Practical assistance in staff induction and training programmes. Use of staff/student computer data systems Coordinating relocations due to lift outages or last-minute adjustments to ensure minimal disruption. Managing student departure waste removal to maintain hygiene in kitchens and rooms. Overseeing bike shed cleaning, hoover maintenance, and facility upkeep to maintain a polished, guest-ready environment. Other Duties. Undertake any other reasonable duties as required and commensurate with the grade of post in accordance with university and departmental policies, procedures and codes of conduct. Adhere to and comply with the provisions of the Data Protection Act and the Health and Safety at Work Act in accordance with university policies. Promote the University's Environmental Policy and demonstrate commitment to it through actions and decision making. Actively participate in on going professional development activities as requested. If you would like to hear more about this role, please upload your CV. We will contact all short listed candidates. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 27, 2026
Seasonal
We are currently recruiting for a prestigious university based in Uxbridge Role: Porter Duration: ASAP for 9 weeks currently Hours: 9am t0 5pm 5 days per week to include weekends Location: Campus based Pay: 14.08 Main duties and responsibilities Logistics and Compliance Porter Summary: Provide an effective reactive maintenance and compliance response on behalf of the Logistics and Facilities Centre. The work involves close liaison with the wider Facilities and Estates teams, Service Delivery and Compliance Managers, Campus Service Teams, alongside all Facilities and Estates staff, other university stakeholders, and contractors. The post holder will also support logistics, cleaning, and emergency response functions during peak operational periods. Accountabilities and responsibilities : Timely collection and distribution of linen to ensure smooth transitions between student departures and incoming conference guests. Swift removal and delivery of furniture and white goods to minimise student complaints and enhance new arrivals' experiences. Efficient transport and storage of housekeeping supplies, ensuring teams are fully equipped, particularly during peak transition periods. Deep cleaning tasks, including carpet shampooing, mattress replacements, and mould removal, to maintain hygiene standards. Prompt waste removal from bedrooms and communal areas to enable efficient housekeeping operations. Emergency response to floods and maintenance issues to minimise disruption and ensure a safe living environment. Practical assistance in staff induction and training programmes. Use of staff/student computer data systems Coordinating relocations due to lift outages or last-minute adjustments to ensure minimal disruption. Managing student departure waste removal to maintain hygiene in kitchens and rooms. Overseeing bike shed cleaning, hoover maintenance, and facility upkeep to maintain a polished, guest-ready environment. Other Duties. Undertake any other reasonable duties as required and commensurate with the grade of post in accordance with university and departmental policies, procedures and codes of conduct. Adhere to and comply with the provisions of the Data Protection Act and the Health and Safety at Work Act in accordance with university policies. Promote the University's Environmental Policy and demonstrate commitment to it through actions and decision making. Actively participate in on going professional development activities as requested. If you would like to hear more about this role, please upload your CV. We will contact all short listed candidates. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Contract: 16 hours per week (2 days). 1 year contract, subject to renewal funding depending Location: Remote and at the London LGBTQ+ Community Centre Salary: £42,436.00 per annum, pro-rata Reports to: Chief Executive Direct reports: Centre Manager, Events and Outreach Lead, HR Contactor, Mental Health Contractor About the London LGBTQ+ Community Centre The London LGBTQ+ Community Centre is an award-winning charity launched by a team of volunteers in 2017. In December 2021 we opened our first physical space in London's Bankside. Our mission is to provide London with a sober, intersectional, intergenerational, community centre and café where all LGBTQ+ people feel welcome and supported, can build connections, and flourish. Our vision is for a more connected, belonging and thriving LGBTQ+ community in London. In 2024, the Centre was visited by over 13,500 people, we hosted 700 events joined by 9,500 participants. In 2026, we will expand to Chroma in partnership with The Trampery, broadening our impact and reach. Overall purpose of the role The Operations Manager will fill a big gap in our current team structure. They will focus on managing all operational tasks and processes, including the running of our physical space, safeguarding, HR and IT. This is a new role for the organisation and is being introduced at a crucial time of growth and change. The Operations Manager will play a key leadership role in the expansion of the Centre, as we prepare to open a second location at Chroma in Bankside Yards in early 2026. It will also allow us to increase the capacity of other team members to focus on critical areas such as fundraising. This position is a key piece to our puzzle that will support our Chief Executive in leading the organisation into its next phase. Key responsibilities and duties Oversees and manages all aspects of daily operations of our physical space and the overall Charity Ensures the Centre is compliant with our governing obligations by updating existing and creating new policies Owns the operational budget to guarantee that activities are meeting the forecast Safeguarding Acts as our Designated Safeguarding Lead Ensures incidents are properly recorded and reports to the Board on a quarterly basis Ensures all policies, guides and codes of conduct are fit for purpose and updated Designs and implements new systems and procedures as new, often nuanced, issues and situations arise Trains the wider team to ensure that everyone understands how to deal with safeguarding issues Human resources and recruitment Leads our HR function, liaising with our HR Contractor to schedule and supervise their tasks Leads all recruitment processes, from preparing timelines to creating job descriptions and managing the promotions process Ensures that all contracts are maintained and up to date Manages annual reviews, 360 reviews, and any other staff surveys carried out to ensure staff satisfaction Systems and procedures Identifies areas for improvement in workflows, procedures, and systems to enhance efficiency and productivity Manages all our digital systems and is responsible for hardware Manages Beacon (CRM), including delivering training to the wider team Comes up with solutions for technical problems to ensure a smooth running of the Charity Strategy and leadership Supports our Chief Executive in designing our operational strategy, as well as with budgeting and forecasting, to ensure cost-effectiveness from an operational perspective Supports our Chief Executive in leading the organisation, providing mentoring to other, more junior staff members Leads performance monitoring, co-creating and supervising our annual OKRs (objectives and key results) Represents the Centre at events and delivers public speaking opportunities Person specification Proven experience in an operational management role, ideally in the charity sector (3+ years) Knowledge of operational procedures and best practices Strong knowledge of the ins and outs of running a public space Deep knowledge of safeguarding in similar organisations or community settings Experience in human resources and people's management Familiar with CRM systems Good business acumen Strong time management and organisational skills High level of integrity and ability to manage confidential data Experience working independently in a part-time or remote role Strong attention to detail and a rigorous, methodical approach to work Able to work both independently and collaboratively Enthusiastic, proactive, and solutions-focused Reliable and accountable, with a commitment to high standards Excellent written and verbal communication skills Commitment to equality, civil rights, and LGBTQ+ rights Knowledge of the charity sector in general and the LGBTQ+ community in particular Experience working with communities in general and the LGBTQ+ in particular Please add the following information to the subject line: Operations Manager Application. We particularly welcome applications from trans, non-binary and POC candidates. We are a disability positive employer and we welcome the opportunity to provide reasonable adjustments as defined by the Equality Act 2010 during the interview process and upon appointment. Please inform us if you feel you meet this criteria.
Jul 27, 2026
Full time
Contract: 16 hours per week (2 days). 1 year contract, subject to renewal funding depending Location: Remote and at the London LGBTQ+ Community Centre Salary: £42,436.00 per annum, pro-rata Reports to: Chief Executive Direct reports: Centre Manager, Events and Outreach Lead, HR Contactor, Mental Health Contractor About the London LGBTQ+ Community Centre The London LGBTQ+ Community Centre is an award-winning charity launched by a team of volunteers in 2017. In December 2021 we opened our first physical space in London's Bankside. Our mission is to provide London with a sober, intersectional, intergenerational, community centre and café where all LGBTQ+ people feel welcome and supported, can build connections, and flourish. Our vision is for a more connected, belonging and thriving LGBTQ+ community in London. In 2024, the Centre was visited by over 13,500 people, we hosted 700 events joined by 9,500 participants. In 2026, we will expand to Chroma in partnership with The Trampery, broadening our impact and reach. Overall purpose of the role The Operations Manager will fill a big gap in our current team structure. They will focus on managing all operational tasks and processes, including the running of our physical space, safeguarding, HR and IT. This is a new role for the organisation and is being introduced at a crucial time of growth and change. The Operations Manager will play a key leadership role in the expansion of the Centre, as we prepare to open a second location at Chroma in Bankside Yards in early 2026. It will also allow us to increase the capacity of other team members to focus on critical areas such as fundraising. This position is a key piece to our puzzle that will support our Chief Executive in leading the organisation into its next phase. Key responsibilities and duties Oversees and manages all aspects of daily operations of our physical space and the overall Charity Ensures the Centre is compliant with our governing obligations by updating existing and creating new policies Owns the operational budget to guarantee that activities are meeting the forecast Safeguarding Acts as our Designated Safeguarding Lead Ensures incidents are properly recorded and reports to the Board on a quarterly basis Ensures all policies, guides and codes of conduct are fit for purpose and updated Designs and implements new systems and procedures as new, often nuanced, issues and situations arise Trains the wider team to ensure that everyone understands how to deal with safeguarding issues Human resources and recruitment Leads our HR function, liaising with our HR Contractor to schedule and supervise their tasks Leads all recruitment processes, from preparing timelines to creating job descriptions and managing the promotions process Ensures that all contracts are maintained and up to date Manages annual reviews, 360 reviews, and any other staff surveys carried out to ensure staff satisfaction Systems and procedures Identifies areas for improvement in workflows, procedures, and systems to enhance efficiency and productivity Manages all our digital systems and is responsible for hardware Manages Beacon (CRM), including delivering training to the wider team Comes up with solutions for technical problems to ensure a smooth running of the Charity Strategy and leadership Supports our Chief Executive in designing our operational strategy, as well as with budgeting and forecasting, to ensure cost-effectiveness from an operational perspective Supports our Chief Executive in leading the organisation, providing mentoring to other, more junior staff members Leads performance monitoring, co-creating and supervising our annual OKRs (objectives and key results) Represents the Centre at events and delivers public speaking opportunities Person specification Proven experience in an operational management role, ideally in the charity sector (3+ years) Knowledge of operational procedures and best practices Strong knowledge of the ins and outs of running a public space Deep knowledge of safeguarding in similar organisations or community settings Experience in human resources and people's management Familiar with CRM systems Good business acumen Strong time management and organisational skills High level of integrity and ability to manage confidential data Experience working independently in a part-time or remote role Strong attention to detail and a rigorous, methodical approach to work Able to work both independently and collaboratively Enthusiastic, proactive, and solutions-focused Reliable and accountable, with a commitment to high standards Excellent written and verbal communication skills Commitment to equality, civil rights, and LGBTQ+ rights Knowledge of the charity sector in general and the LGBTQ+ community in particular Experience working with communities in general and the LGBTQ+ in particular Please add the following information to the subject line: Operations Manager Application. We particularly welcome applications from trans, non-binary and POC candidates. We are a disability positive employer and we welcome the opportunity to provide reasonable adjustments as defined by the Equality Act 2010 during the interview process and upon appointment. Please inform us if you feel you meet this criteria.
From Finance Manager to CFO: The Skills that Redefine the Modern Finance Career Path 8 min read October 4, 2025 Introduction Reaching the Chief Financial Officer level remains one of the most visible milestones in a finance career. Yet the path from Finance Manager to CFO is rarely linear. What was once an upward move through accounting and reporting roles has evolved into a broader journey-one that requires fluency in strategy, valuation, governance, and commercial leadership. In today's finance functions, technical skill is essential but no longer sufficient. The modern CFO operates at the intersection of finance, strategy, and business transformation. Over the past decade, the expectations of finance leaders have shifted dramatically. Digitalisation, private capital growth, and cross-border competition have expanded the CFO's remit from stewarding financial statements to shaping corporate direction. Whether in listed companies, venture backed scale ups, or private equity portfolio firms, employers increasingly seek leaders who can connect operational performance with shareholder value. This structural change is redefining both career trajectories and the learning pathways professionals choose along the way. The Career Path: From Finance Manager to CFO Most professionals begin their senior finance journey in controllership, management reporting, or FP&A. The Finance Manager role typically consolidates technical oversight-accounting & financial reporting, forecasting, and compliance-while introducing the first layers of strategic exposure. Progression to Finance Director or Head of FP&A demands a shift toward business partnering. This implies aligning financial data with operational decisions, managing cross functional teams, and guiding capital allocation. These middle senior positions often mark the transition from pure analysis to influence in decision making. At the upper end of the ladder, the Group Controller or CFO role brings together three dimensions of leadership: strategic foresight, governance responsibility, and stakeholder communication. The CFO becomes both an internal advisor to the CEO and a public face to investors, boards, and lenders. Working at a PE or VC Backed Company or Startup In many private equity or venture capital backed companies, the VP Finance role often represents the highest level of financial and operational leadership before a formal finance department is fully established. At this stage, a deep understanding of how private equity operates and how governance frameworks function becomes essential. The VP Finance acts as the bridge between investors and founders-ensuring transparency, financial discipline, and accountability while supporting growth objectives and capital efficiency. In the most competitive markets-London, Paris, Milan, and Madrid-median compensation reflects this blend of accountability and strategic scope. Salaries typically rise from the mid 50k range at Finance Manager level to above £120k or €120k at the CFO level, with bonuses frequently adding 15-25 percent. The salary gap signals more than seniority; it represents the premium on business judgement and boardroom literacy. Each step on the salary ladder is associated with a distinct skill profile. Skills that Drive the Transition Advancing from Finance Manager to CFO requires mastery of both the science and the art of finance leadership. Analysis of senior level job descriptions across the UK and continental Europe reveals five recurring domains of expertise that consistently appear in high earning roles: Corporate Finance: Understanding capital structure, cost of capital, and investment appraisal is now fundamental. CFOs are expected to evaluate projects through NPV, IRR, and scenario analysis, integrating these insights into strategy rather than treating them as compliance exercises. Business Valuation: The ability to value companies, divisions, and strategic options underpins decision making in M&A and fundraising. Whether through discounted cash flow, comparables, or transaction multiples, valuation fluency signals boardroom readiness. Corporate Governance: Boards demand finance leaders who understand oversight frameworks, director duties, and audit committee dynamics. Governance knowledge is increasingly vital as CFOs become custodians of transparency and ethical decision making. Private Equity and Venture Capital Exposure: Many modern CFOs operate within PE backed or VC backed structures. Familiarity with investor reporting, capital calls, and exit strategies differentiates candidates capable of engaging private capital stakeholders. Mergers and Acquisitions: Strategic growth through acquisitions is common across Europe's mid market. Experience managing due diligence, synergy assessment, and post deal integration enhances a finance leader's credibility. Developing these skills systematically is what transforms financial managers into strategic partners. As many executives acknowledge, finance today is no longer just about slicing and dicing excels to present a P&L - which nowadays, thanks to advanced tools and business intelligence these are almost automated - it is more about direction and understanding of market dynamics. Valuefinex, provider of fractional CFO services in the UK and Europe said, "our fractional CFOs support private equity backed and Series A+ companies, where the role typically requires senior finance leaders to prioritise in the short term, the streamlining of the processes, enhancing information flow, and reducing back office manual and repetitive workload. The goal is to redirect those hours toward greater involvement in the commercial and strategic aspects of finance in the mid and long term." This convergence creates both opportunity and pressure. The route to CFO can accelerate for those who deliberately acquire cross functional exposure-leading system implementations, managing investor relations, or contributing to board committees. Conversely, remaining confined to traditional and routine financial control may limit career mobility. Strategic literacy-understanding how to interpret valuation drivers, evaluate capital structure decisions, and communicate governance implications-is increasingly recognised as a key differentiator for leadership succession. Finance professionals who can connect analytical insight with strategic context stand out as future CFOs. The Two Clear Paths to the CFO Role Many finance professionals aspire to reach the CFO level but often find themselves constrained by traditional, reporting driven roles. The challenge is not competence, it is exposure. Without deliberate development of strategic, commercial, and governance related skills, progression can plateau. In active markets such as London, where private equity and venture backed companies represent an important share of hiring, two main routes have emerged for professionals aiming to accelerate their trajectory. The first is to acquire the five core strategic competencies-corporate finance, business valuation, corporate governance, private equity or venture capital exposure, and M&A-through focused executive programmes designed to build decision level capability. The second is to pursue a more entrepreneurial route by taking on fractional CFO or interim finance leadership roles, a fast growing segment driven by high growth and PE backed companies seeking experienced guidance on finance and governance matters. Fractional CFO roles, in particular, are reshaping how senior finance expertise is deployed. These positions place leaders at the centre of dynamic, scaling businesses where every process improvement and strategic decision can multiply enterprise value. Companies in this space are not merely looking for financial reporting or complex Excel workbooks -they seek experienced finance leaders who can bring structure, discipline, and foresight to fast growing teams. The role often involves setting standards that allow the organisation to scale efficiently while maintaining control over risk, governance, and cash flow visibility. Equally important is the ability to act as a genuine business partner to the founding team and executive leadership-working cross functionally to align operations, finance, and strategy toward the next valuation milestone or growth target. Startup funding rarely happens all at once, instead it progresses through distinct stages as the business matures. Each funding round introduces new investors, ideally higher valuations, and increasingly formal expectations around governance and reporting. At each stage, the CFO plays a pivotal role in bridging investor confidence with operational reality, ensuring the company remains both growth oriented and well controlled. At CLFI, we deliver the first online executive programme in Corporate Finance, Valuation & Governance, with exclusive modules on Private Equity and Mergers & Acquisitions-topics traditionally reserved for top tier business schools and often accessible only through employer sponsorship. Today, as brand prestige becomes less decisive than demonstrable competence, accessible and high quality executive education provides a direct bridge to boardroom readiness. The Executive Certificate in Corporate Finance, Valuation & Governance delivers a full business school standard curriculum through flexible, self paced modules. It covers five integrated courses - Corporate Finance, Business Valuation, Corporate Governance, Private Equity, . click apply for full job details
Jul 27, 2026
Full time
From Finance Manager to CFO: The Skills that Redefine the Modern Finance Career Path 8 min read October 4, 2025 Introduction Reaching the Chief Financial Officer level remains one of the most visible milestones in a finance career. Yet the path from Finance Manager to CFO is rarely linear. What was once an upward move through accounting and reporting roles has evolved into a broader journey-one that requires fluency in strategy, valuation, governance, and commercial leadership. In today's finance functions, technical skill is essential but no longer sufficient. The modern CFO operates at the intersection of finance, strategy, and business transformation. Over the past decade, the expectations of finance leaders have shifted dramatically. Digitalisation, private capital growth, and cross-border competition have expanded the CFO's remit from stewarding financial statements to shaping corporate direction. Whether in listed companies, venture backed scale ups, or private equity portfolio firms, employers increasingly seek leaders who can connect operational performance with shareholder value. This structural change is redefining both career trajectories and the learning pathways professionals choose along the way. The Career Path: From Finance Manager to CFO Most professionals begin their senior finance journey in controllership, management reporting, or FP&A. The Finance Manager role typically consolidates technical oversight-accounting & financial reporting, forecasting, and compliance-while introducing the first layers of strategic exposure. Progression to Finance Director or Head of FP&A demands a shift toward business partnering. This implies aligning financial data with operational decisions, managing cross functional teams, and guiding capital allocation. These middle senior positions often mark the transition from pure analysis to influence in decision making. At the upper end of the ladder, the Group Controller or CFO role brings together three dimensions of leadership: strategic foresight, governance responsibility, and stakeholder communication. The CFO becomes both an internal advisor to the CEO and a public face to investors, boards, and lenders. Working at a PE or VC Backed Company or Startup In many private equity or venture capital backed companies, the VP Finance role often represents the highest level of financial and operational leadership before a formal finance department is fully established. At this stage, a deep understanding of how private equity operates and how governance frameworks function becomes essential. The VP Finance acts as the bridge between investors and founders-ensuring transparency, financial discipline, and accountability while supporting growth objectives and capital efficiency. In the most competitive markets-London, Paris, Milan, and Madrid-median compensation reflects this blend of accountability and strategic scope. Salaries typically rise from the mid 50k range at Finance Manager level to above £120k or €120k at the CFO level, with bonuses frequently adding 15-25 percent. The salary gap signals more than seniority; it represents the premium on business judgement and boardroom literacy. Each step on the salary ladder is associated with a distinct skill profile. Skills that Drive the Transition Advancing from Finance Manager to CFO requires mastery of both the science and the art of finance leadership. Analysis of senior level job descriptions across the UK and continental Europe reveals five recurring domains of expertise that consistently appear in high earning roles: Corporate Finance: Understanding capital structure, cost of capital, and investment appraisal is now fundamental. CFOs are expected to evaluate projects through NPV, IRR, and scenario analysis, integrating these insights into strategy rather than treating them as compliance exercises. Business Valuation: The ability to value companies, divisions, and strategic options underpins decision making in M&A and fundraising. Whether through discounted cash flow, comparables, or transaction multiples, valuation fluency signals boardroom readiness. Corporate Governance: Boards demand finance leaders who understand oversight frameworks, director duties, and audit committee dynamics. Governance knowledge is increasingly vital as CFOs become custodians of transparency and ethical decision making. Private Equity and Venture Capital Exposure: Many modern CFOs operate within PE backed or VC backed structures. Familiarity with investor reporting, capital calls, and exit strategies differentiates candidates capable of engaging private capital stakeholders. Mergers and Acquisitions: Strategic growth through acquisitions is common across Europe's mid market. Experience managing due diligence, synergy assessment, and post deal integration enhances a finance leader's credibility. Developing these skills systematically is what transforms financial managers into strategic partners. As many executives acknowledge, finance today is no longer just about slicing and dicing excels to present a P&L - which nowadays, thanks to advanced tools and business intelligence these are almost automated - it is more about direction and understanding of market dynamics. Valuefinex, provider of fractional CFO services in the UK and Europe said, "our fractional CFOs support private equity backed and Series A+ companies, where the role typically requires senior finance leaders to prioritise in the short term, the streamlining of the processes, enhancing information flow, and reducing back office manual and repetitive workload. The goal is to redirect those hours toward greater involvement in the commercial and strategic aspects of finance in the mid and long term." This convergence creates both opportunity and pressure. The route to CFO can accelerate for those who deliberately acquire cross functional exposure-leading system implementations, managing investor relations, or contributing to board committees. Conversely, remaining confined to traditional and routine financial control may limit career mobility. Strategic literacy-understanding how to interpret valuation drivers, evaluate capital structure decisions, and communicate governance implications-is increasingly recognised as a key differentiator for leadership succession. Finance professionals who can connect analytical insight with strategic context stand out as future CFOs. The Two Clear Paths to the CFO Role Many finance professionals aspire to reach the CFO level but often find themselves constrained by traditional, reporting driven roles. The challenge is not competence, it is exposure. Without deliberate development of strategic, commercial, and governance related skills, progression can plateau. In active markets such as London, where private equity and venture backed companies represent an important share of hiring, two main routes have emerged for professionals aiming to accelerate their trajectory. The first is to acquire the five core strategic competencies-corporate finance, business valuation, corporate governance, private equity or venture capital exposure, and M&A-through focused executive programmes designed to build decision level capability. The second is to pursue a more entrepreneurial route by taking on fractional CFO or interim finance leadership roles, a fast growing segment driven by high growth and PE backed companies seeking experienced guidance on finance and governance matters. Fractional CFO roles, in particular, are reshaping how senior finance expertise is deployed. These positions place leaders at the centre of dynamic, scaling businesses where every process improvement and strategic decision can multiply enterprise value. Companies in this space are not merely looking for financial reporting or complex Excel workbooks -they seek experienced finance leaders who can bring structure, discipline, and foresight to fast growing teams. The role often involves setting standards that allow the organisation to scale efficiently while maintaining control over risk, governance, and cash flow visibility. Equally important is the ability to act as a genuine business partner to the founding team and executive leadership-working cross functionally to align operations, finance, and strategy toward the next valuation milestone or growth target. Startup funding rarely happens all at once, instead it progresses through distinct stages as the business matures. Each funding round introduces new investors, ideally higher valuations, and increasingly formal expectations around governance and reporting. At each stage, the CFO plays a pivotal role in bridging investor confidence with operational reality, ensuring the company remains both growth oriented and well controlled. At CLFI, we deliver the first online executive programme in Corporate Finance, Valuation & Governance, with exclusive modules on Private Equity and Mergers & Acquisitions-topics traditionally reserved for top tier business schools and often accessible only through employer sponsorship. Today, as brand prestige becomes less decisive than demonstrable competence, accessible and high quality executive education provides a direct bridge to boardroom readiness. The Executive Certificate in Corporate Finance, Valuation & Governance delivers a full business school standard curriculum through flexible, self paced modules. It covers five integrated courses - Corporate Finance, Business Valuation, Corporate Governance, Private Equity, . click apply for full job details
From Finance Manager to CFO: The Skills that Redefine the Modern Finance Career Path 8 min read October 4, 2025 Introduction Reaching the Chief Financial Officer level remains one of the most visible milestones in a finance career. Yet the path from Finance Manager to CFO is rarely linear. What was once an upward move through accounting and reporting roles has evolved into a broader journey-one that requires fluency in strategy, valuation, governance, and commercial leadership. In today's finance functions, technical skill is essential but no longer sufficient. The modern CFO operates at the intersection of finance, strategy, and business transformation. Over the past decade, the expectations of finance leaders have shifted dramatically. Digitalisation, private capital growth, and cross-border competition have expanded the CFO's remit from stewarding financial statements to shaping corporate direction. Whether in listed companies, venture backed scale ups, or private equity portfolio firms, employers increasingly seek leaders who can connect operational performance with shareholder value. This structural change is redefining both career trajectories and the learning pathways professionals choose along the way. The Career Path: From Finance Manager to CFO Most professionals begin their senior finance journey in controllership, management reporting, or FP&A. The Finance Manager role typically consolidates technical oversight-accounting & financial reporting, forecasting, and compliance-while introducing the first layers of strategic exposure. Progression to Finance Director or Head of FP&A demands a shift toward business partnering. This implies aligning financial data with operational decisions, managing cross functional teams, and guiding capital allocation. These middle senior positions often mark the transition from pure analysis to influence in decision making. At the upper end of the ladder, the Group Controller or CFO role brings together three dimensions of leadership: strategic foresight, governance responsibility, and stakeholder communication. The CFO becomes both an internal advisor to the CEO and a public face to investors, boards, and lenders. Working at a PE or VC Backed Company or Startup In many private equity or venture capital backed companies, the VP Finance role often represents the highest level of financial and operational leadership before a formal finance department is fully established. At this stage, a deep understanding of how private equity operates and how governance frameworks function becomes essential. The VP Finance acts as the bridge between investors and founders-ensuring transparency, financial discipline, and accountability while supporting growth objectives and capital efficiency. In the most competitive markets-London, Paris, Milan, and Madrid-median compensation reflects this blend of accountability and strategic scope. Salaries typically rise from the mid 50k range at Finance Manager level to above £120k or €120k at the CFO level, with bonuses frequently adding 15-25 percent. The salary gap signals more than seniority; it represents the premium on business judgement and boardroom literacy. Each step on the salary ladder is associated with a distinct skill profile. Skills that Drive the Transition Advancing from Finance Manager to CFO requires mastery of both the science and the art of finance leadership. Analysis of senior level job descriptions across the UK and continental Europe reveals five recurring domains of expertise that consistently appear in high earning roles: Corporate Finance: Understanding capital structure, cost of capital, and investment appraisal is now fundamental. CFOs are expected to evaluate projects through NPV, IRR, and scenario analysis, integrating these insights into strategy rather than treating them as compliance exercises. Business Valuation: The ability to value companies, divisions, and strategic options underpins decision making in M&A and fundraising. Whether through discounted cash flow, comparables, or transaction multiples, valuation fluency signals boardroom readiness. Corporate Governance: Boards demand finance leaders who understand oversight frameworks, director duties, and audit committee dynamics. Governance knowledge is increasingly vital as CFOs become custodians of transparency and ethical decision making. Private Equity and Venture Capital Exposure: Many modern CFOs operate within PE backed or VC backed structures. Familiarity with investor reporting, capital calls, and exit strategies differentiates candidates capable of engaging private capital stakeholders. Mergers and Acquisitions: Strategic growth through acquisitions is common across Europe's mid market. Experience managing due diligence, synergy assessment, and post deal integration enhances a finance leader's credibility. Developing these skills systematically is what transforms financial managers into strategic partners. As many executives acknowledge, finance today is no longer just about slicing and dicing excels to present a P&L - which nowadays, thanks to advanced tools and business intelligence these are almost automated - it is more about direction and understanding of market dynamics. Valuefinex, provider of fractional CFO services in the UK and Europe said, "our fractional CFOs support private equity backed and Series A+ companies, where the role typically requires senior finance leaders to prioritise in the short term, the streamlining of the processes, enhancing information flow, and reducing back office manual and repetitive workload. The goal is to redirect those hours toward greater involvement in the commercial and strategic aspects of finance in the mid and long term." This convergence creates both opportunity and pressure. The route to CFO can accelerate for those who deliberately acquire cross functional exposure-leading system implementations, managing investor relations, or contributing to board committees. Conversely, remaining confined to traditional and routine financial control may limit career mobility. Strategic literacy-understanding how to interpret valuation drivers, evaluate capital structure decisions, and communicate governance implications-is increasingly recognised as a key differentiator for leadership succession. Finance professionals who can connect analytical insight with strategic context stand out as future CFOs. The Two Clear Paths to the CFO Role Many finance professionals aspire to reach the CFO level but often find themselves constrained by traditional, reporting driven roles. The challenge is not competence, it is exposure. Without deliberate development of strategic, commercial, and governance related skills, progression can plateau. In active markets such as London, where private equity and venture backed companies represent an important share of hiring, two main routes have emerged for professionals aiming to accelerate their trajectory. The first is to acquire the five core strategic competencies-corporate finance, business valuation, corporate governance, private equity or venture capital exposure, and M&A-through focused executive programmes designed to build decision level capability. The second is to pursue a more entrepreneurial route by taking on fractional CFO or interim finance leadership roles, a fast growing segment driven by high growth and PE backed companies seeking experienced guidance on finance and governance matters. Fractional CFO roles, in particular, are reshaping how senior finance expertise is deployed. These positions place leaders at the centre of dynamic, scaling businesses where every process improvement and strategic decision can multiply enterprise value. Companies in this space are not merely looking for financial reporting or complex Excel workbooks -they seek experienced finance leaders who can bring structure, discipline, and foresight to fast growing teams. The role often involves setting standards that allow the organisation to scale efficiently while maintaining control over risk, governance, and cash flow visibility. Equally important is the ability to act as a genuine business partner to the founding team and executive leadership-working cross functionally to align operations, finance, and strategy toward the next valuation milestone or growth target. Startup funding rarely happens all at once, instead it progresses through distinct stages as the business matures. Each funding round introduces new investors, ideally higher valuations, and increasingly formal expectations around governance and reporting. At each stage, the CFO plays a pivotal role in bridging investor confidence with operational reality, ensuring the company remains both growth oriented and well controlled. At CLFI, we deliver the first online executive programme in Corporate Finance, Valuation & Governance, with exclusive modules on Private Equity and Mergers & Acquisitions-topics traditionally reserved for top tier business schools and often accessible only through employer sponsorship. Today, as brand prestige becomes less decisive than demonstrable competence, accessible and high quality executive education provides a direct bridge to boardroom readiness. The Executive Certificate in Corporate Finance, Valuation & Governance delivers a full business school standard curriculum through flexible, self paced modules. It covers five integrated courses - Corporate Finance, Business Valuation, Corporate Governance, Private Equity, . click apply for full job details
Jul 27, 2026
Full time
From Finance Manager to CFO: The Skills that Redefine the Modern Finance Career Path 8 min read October 4, 2025 Introduction Reaching the Chief Financial Officer level remains one of the most visible milestones in a finance career. Yet the path from Finance Manager to CFO is rarely linear. What was once an upward move through accounting and reporting roles has evolved into a broader journey-one that requires fluency in strategy, valuation, governance, and commercial leadership. In today's finance functions, technical skill is essential but no longer sufficient. The modern CFO operates at the intersection of finance, strategy, and business transformation. Over the past decade, the expectations of finance leaders have shifted dramatically. Digitalisation, private capital growth, and cross-border competition have expanded the CFO's remit from stewarding financial statements to shaping corporate direction. Whether in listed companies, venture backed scale ups, or private equity portfolio firms, employers increasingly seek leaders who can connect operational performance with shareholder value. This structural change is redefining both career trajectories and the learning pathways professionals choose along the way. The Career Path: From Finance Manager to CFO Most professionals begin their senior finance journey in controllership, management reporting, or FP&A. The Finance Manager role typically consolidates technical oversight-accounting & financial reporting, forecasting, and compliance-while introducing the first layers of strategic exposure. Progression to Finance Director or Head of FP&A demands a shift toward business partnering. This implies aligning financial data with operational decisions, managing cross functional teams, and guiding capital allocation. These middle senior positions often mark the transition from pure analysis to influence in decision making. At the upper end of the ladder, the Group Controller or CFO role brings together three dimensions of leadership: strategic foresight, governance responsibility, and stakeholder communication. The CFO becomes both an internal advisor to the CEO and a public face to investors, boards, and lenders. Working at a PE or VC Backed Company or Startup In many private equity or venture capital backed companies, the VP Finance role often represents the highest level of financial and operational leadership before a formal finance department is fully established. At this stage, a deep understanding of how private equity operates and how governance frameworks function becomes essential. The VP Finance acts as the bridge between investors and founders-ensuring transparency, financial discipline, and accountability while supporting growth objectives and capital efficiency. In the most competitive markets-London, Paris, Milan, and Madrid-median compensation reflects this blend of accountability and strategic scope. Salaries typically rise from the mid 50k range at Finance Manager level to above £120k or €120k at the CFO level, with bonuses frequently adding 15-25 percent. The salary gap signals more than seniority; it represents the premium on business judgement and boardroom literacy. Each step on the salary ladder is associated with a distinct skill profile. Skills that Drive the Transition Advancing from Finance Manager to CFO requires mastery of both the science and the art of finance leadership. Analysis of senior level job descriptions across the UK and continental Europe reveals five recurring domains of expertise that consistently appear in high earning roles: Corporate Finance: Understanding capital structure, cost of capital, and investment appraisal is now fundamental. CFOs are expected to evaluate projects through NPV, IRR, and scenario analysis, integrating these insights into strategy rather than treating them as compliance exercises. Business Valuation: The ability to value companies, divisions, and strategic options underpins decision making in M&A and fundraising. Whether through discounted cash flow, comparables, or transaction multiples, valuation fluency signals boardroom readiness. Corporate Governance: Boards demand finance leaders who understand oversight frameworks, director duties, and audit committee dynamics. Governance knowledge is increasingly vital as CFOs become custodians of transparency and ethical decision making. Private Equity and Venture Capital Exposure: Many modern CFOs operate within PE backed or VC backed structures. Familiarity with investor reporting, capital calls, and exit strategies differentiates candidates capable of engaging private capital stakeholders. Mergers and Acquisitions: Strategic growth through acquisitions is common across Europe's mid market. Experience managing due diligence, synergy assessment, and post deal integration enhances a finance leader's credibility. Developing these skills systematically is what transforms financial managers into strategic partners. As many executives acknowledge, finance today is no longer just about slicing and dicing excels to present a P&L - which nowadays, thanks to advanced tools and business intelligence these are almost automated - it is more about direction and understanding of market dynamics. Valuefinex, provider of fractional CFO services in the UK and Europe said, "our fractional CFOs support private equity backed and Series A+ companies, where the role typically requires senior finance leaders to prioritise in the short term, the streamlining of the processes, enhancing information flow, and reducing back office manual and repetitive workload. The goal is to redirect those hours toward greater involvement in the commercial and strategic aspects of finance in the mid and long term." This convergence creates both opportunity and pressure. The route to CFO can accelerate for those who deliberately acquire cross functional exposure-leading system implementations, managing investor relations, or contributing to board committees. Conversely, remaining confined to traditional and routine financial control may limit career mobility. Strategic literacy-understanding how to interpret valuation drivers, evaluate capital structure decisions, and communicate governance implications-is increasingly recognised as a key differentiator for leadership succession. Finance professionals who can connect analytical insight with strategic context stand out as future CFOs. The Two Clear Paths to the CFO Role Many finance professionals aspire to reach the CFO level but often find themselves constrained by traditional, reporting driven roles. The challenge is not competence, it is exposure. Without deliberate development of strategic, commercial, and governance related skills, progression can plateau. In active markets such as London, where private equity and venture backed companies represent an important share of hiring, two main routes have emerged for professionals aiming to accelerate their trajectory. The first is to acquire the five core strategic competencies-corporate finance, business valuation, corporate governance, private equity or venture capital exposure, and M&A-through focused executive programmes designed to build decision level capability. The second is to pursue a more entrepreneurial route by taking on fractional CFO or interim finance leadership roles, a fast growing segment driven by high growth and PE backed companies seeking experienced guidance on finance and governance matters. Fractional CFO roles, in particular, are reshaping how senior finance expertise is deployed. These positions place leaders at the centre of dynamic, scaling businesses where every process improvement and strategic decision can multiply enterprise value. Companies in this space are not merely looking for financial reporting or complex Excel workbooks -they seek experienced finance leaders who can bring structure, discipline, and foresight to fast growing teams. The role often involves setting standards that allow the organisation to scale efficiently while maintaining control over risk, governance, and cash flow visibility. Equally important is the ability to act as a genuine business partner to the founding team and executive leadership-working cross functionally to align operations, finance, and strategy toward the next valuation milestone or growth target. Startup funding rarely happens all at once, instead it progresses through distinct stages as the business matures. Each funding round introduces new investors, ideally higher valuations, and increasingly formal expectations around governance and reporting. At each stage, the CFO plays a pivotal role in bridging investor confidence with operational reality, ensuring the company remains both growth oriented and well controlled. At CLFI, we deliver the first online executive programme in Corporate Finance, Valuation & Governance, with exclusive modules on Private Equity and Mergers & Acquisitions-topics traditionally reserved for top tier business schools and often accessible only through employer sponsorship. Today, as brand prestige becomes less decisive than demonstrable competence, accessible and high quality executive education provides a direct bridge to boardroom readiness. The Executive Certificate in Corporate Finance, Valuation & Governance delivers a full business school standard curriculum through flexible, self paced modules. It covers five integrated courses - Corporate Finance, Business Valuation, Corporate Governance, Private Equity, . click apply for full job details
Assistant Commercial Manager We have an exciting opportunity to work with an established international General Contractor working on exciting Data centre and infrastructure projects with high profile clients, working and travelling across Europe in countries such as, UK, Ireland, Netherlands, Norway, Denmark, and Austria, Finland. This role with offer great client exposure, fast track progression opportunities, the ability to run and manage your own projects with the potential to have multiple projects under your control. About the role of Assistant Commercial Manager You will be helping the management of various other contractors beneath you, ensuring project operations run smoothly while managing upstream communication to the clients. There is a high level of detailed reporting required and you must be able to create cost + plans for clients, substantiate any financial plans, adhere to health and safety standards managing your own cost reports, and any and all applications while working on FSA contracts. You will be expected to travel across Europe to multiple sites within their first two months of employment, then after you have settled into the role you can operate 1 week in the UK, and 1 week in Europe as a cycle. You must be ready and prepared to spend sustained periods overseas when required, up to one month or more at a time. Responsibilities for Assistant Commercial Manager Assist with creating 'Cost plus' reporting, applications and financial reporting organisation and submitting skills, CVR's, Lump sum, cashflow forecasting and other managing reporting duties Ability to travel when required across European sites Subcontractor management and package delivery Upstream communication effectiveness and client facing duties Be able to plan for and implement change on projects when required Requirements for Assistant Commercial Manager Ability to travel within Europe Ability to stay abroad for sustained periods of time Subcontractor management experience Client liaison and meeting experience Ownership and accountability of all work under your leadership Extreme attention to detail and skilled at producing any and all reporting Previous Data centre or Groundworks experience (Not a firm Requirement) What we offer for Assistant Commercial Manager Travel across Europe Fast track progression and direct higher management communication with the ability to progress to Divisional Director as projects and work grows Multiple projects to work on Long term secured work and job stability Above market salary and benefits with with a yearly fixed bonus and uncapped bonuses on won projects Access to work in the booming Data centre and infrastructure industry Access to high profile clients valued in the billions If you are interested in finding out more or applying please contact (url removed) or Message (phone number removed) , If you are unable to reach me via call please text your name and experience to me and I will ensure to follow up with you.
Jul 27, 2026
Full time
Assistant Commercial Manager We have an exciting opportunity to work with an established international General Contractor working on exciting Data centre and infrastructure projects with high profile clients, working and travelling across Europe in countries such as, UK, Ireland, Netherlands, Norway, Denmark, and Austria, Finland. This role with offer great client exposure, fast track progression opportunities, the ability to run and manage your own projects with the potential to have multiple projects under your control. About the role of Assistant Commercial Manager You will be helping the management of various other contractors beneath you, ensuring project operations run smoothly while managing upstream communication to the clients. There is a high level of detailed reporting required and you must be able to create cost + plans for clients, substantiate any financial plans, adhere to health and safety standards managing your own cost reports, and any and all applications while working on FSA contracts. You will be expected to travel across Europe to multiple sites within their first two months of employment, then after you have settled into the role you can operate 1 week in the UK, and 1 week in Europe as a cycle. You must be ready and prepared to spend sustained periods overseas when required, up to one month or more at a time. Responsibilities for Assistant Commercial Manager Assist with creating 'Cost plus' reporting, applications and financial reporting organisation and submitting skills, CVR's, Lump sum, cashflow forecasting and other managing reporting duties Ability to travel when required across European sites Subcontractor management and package delivery Upstream communication effectiveness and client facing duties Be able to plan for and implement change on projects when required Requirements for Assistant Commercial Manager Ability to travel within Europe Ability to stay abroad for sustained periods of time Subcontractor management experience Client liaison and meeting experience Ownership and accountability of all work under your leadership Extreme attention to detail and skilled at producing any and all reporting Previous Data centre or Groundworks experience (Not a firm Requirement) What we offer for Assistant Commercial Manager Travel across Europe Fast track progression and direct higher management communication with the ability to progress to Divisional Director as projects and work grows Multiple projects to work on Long term secured work and job stability Above market salary and benefits with with a yearly fixed bonus and uncapped bonuses on won projects Access to work in the booming Data centre and infrastructure industry Access to high profile clients valued in the billions If you are interested in finding out more or applying please contact (url removed) or Message (phone number removed) , If you are unable to reach me via call please text your name and experience to me and I will ensure to follow up with you.
