Head of Fundraising Operations Barts Charity

Join Barts Charity as Head of Fundraising Operations, leading impactful initiatives that transform healthcare. Drive innovation, empower communities, and shape the future of healthcare philanthropy at the charity.

• Location: Hybrid working with 2 days (Tuesday and Wednesday) minimum in office (London, EC1A)

As East London's oldest healthcare charity, Barts Charity has been at the forefront of advancing healthcare for hundreds of years. The hospitals we support strive to provide excellent patient care. Yet too many people's lives in East London are affected by ill health.

As the dedicated charity for Barts Health NHS Trust, we support St Bartholomew's, Whipps Cross, Newham, The Royal London and Mile End hospitals. We're also partnered with the Faculty of Medicine and Dentistry at Queen Mary University of London and the School of Health & Medical Sciences at City, St George's, where we fund world leading medical research.

Together with our partners and supporters, we make better healthcare possible. We invest in inspiring people and projects that have the greatest impact on the health and lives of local people. And as our local community is one of the most diverse places to call home (2.5m people from 97 nationalities), what makes a difference in East London has the potential to touch lives across the world.

We are entering a dynamic period of growth, having recently brought our Fundraising and Marketing & Communications teams together under a new directorate. With ambitious plans to grow income to c$5m-$10m per year, we are seeking a new Head of Fundraising Operations to strengthen the foundations that will enable this growth.

This is a strategic, forward looking role at the heart of our fundraising and marketing function. You'll shape how we use our systems, data and operational processes to deliver high performing, insight driven campaigns and ensure we are ready for future major fundraising moments. Working closely with the Director of Fundraising & Communications, you'll lead a team covering supporter care, stewardship, data and prospect development.

You'll champion data driven decision making, ensuring reliable reporting, forecasting and insight across the directorate. You'll strengthen the way we use Salesforce, embed consistent processes and build confidence and capability across the team. Reporting to the Director of Fundraising & Communications, you'll play a key role in delivering the organisation's strategy and operational excellence across the team.

This is an exciting chance to build an operational function with real influence; one that directly improves outcomes for our fundraising, our communications and ultimately the hospitals and communities we support.

We are looking for an experienced fundraising operations leader who knows how strong operations create the conditions for fundraising and marketing success. You'll bring experience improving processes, managing complex data, and enabling teams to deliver integrated campaigns. You'll be comfortable navigating CRM systems (ideally Salesforce), strengthening governance and compliance, and translating insight into practical recommendations.

The successful postholder will be an excellent communicator, able to influence and partner with senior colleagues, work cross functionally and build trusted relationships with Finance, Funding & Impact and the wider charity. You'll thrive in a role that blends strategic thinking with hands on problem solving, and you'll enjoy helping others build confidence with data, systems and reporting.

Above all, you'll be motivated by the opportunity to make a meaningful difference to healthcare in East London, bringing curiosity, initiative and genuine commitment to improving how we work for the benefit of the communities we serve.

• Experience creating and delivering operational and financial plans
• Good working knowledge of fundraising processes and reporting
• Skilled user of fundraising CRMs
• Good knowledge of charity governance and compliance, including GDPR
• Excellent people skills, including line management, team building and team culture development
• Proactive and organised; uses initiative to implement improved processes
• Strong decision making and problem solving
• Communicates effectively at all levels internally and externally
• Manages multiple priorities and changing schedules
• Collates, analyses and presents data in clear reports

• 30 days annual leave plus bank holidays
• Pension: 10% employer's contribution
• Interest free travel season ticket loan
• Private healthcare insurance (taxable benefit in kind)
• Employee Assistance Programme
• Social events within office hours

We want everyone connected with Barts Charity to feel valued and respected. We seek to sustain a truly inclusive culture where everyone feels they can contribute. Find out more about our Commitment to Equity, Diversity, and Inclusion and the measures we take to support a diverse workforce.