Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Nov 28, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Nov 28, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Nov 28, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Nov 28, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Nov 28, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Nov 28, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: Track Enquiries, applications, admissions data, and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes. Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets. Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms. Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support. Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments. Time Management : Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines. Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets. Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Nov 28, 2025
Full time
Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: Track Enquiries, applications, admissions data, and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes. Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets. Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms. Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support. Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments. Time Management : Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines. Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets. Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: Track Enquiries, applications, admissions data, and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes. Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets. Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms. Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support. Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments. Time Management : Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines. Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets. Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Nov 27, 2025
Full time
Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: Track Enquiries, applications, admissions data, and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes. Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets. Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms. Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support. Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments. Time Management : Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines. Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets. Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: Track Enquiries, applications, admissions data, and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes. Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets. Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms. Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support. Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments. Time Management : Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines. Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets. Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Nov 27, 2025
Full time
Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: Track Enquiries, applications, admissions data, and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes. Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets. Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms. Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support. Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments. Time Management : Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines. Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets. Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: Track Enquiries, applications, admissions data, and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes. Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets. Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms. Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support. Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments. Time Management : Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines. Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets. Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Nov 27, 2025
Full time
Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: Track Enquiries, applications, admissions data, and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes. Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets. Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms. Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support. Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments. Time Management : Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines. Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets. Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: Track Enquiries, applications, admissions data, and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes. Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets. Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms. Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support. Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments. Time Management : Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines. Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets. Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Nov 27, 2025
Full time
Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: Track Enquiries, applications, admissions data, and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes. Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets. Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms. Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support. Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments. Time Management : Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines. Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets. Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: Track Enquiries, applications, admissions data, and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes. Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets. Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms. Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support. Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments. Time Management : Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines. Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets. Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Nov 27, 2025
Full time
Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: Track Enquiries, applications, admissions data, and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes. Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets. Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms. Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support. Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments. Time Management : Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines. Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets. Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Residential Investment Manager page is loaded Residential Investment Managerlocations: 70 Grosvenor Street, London, W1K 3JPtime type: Full timeposted on: Posted Todayjob requisition id: JR04731This is an important role within our London Estate business. The London Estate is a c. £5bn property portfolio, with residential, retail, office and hotel assets located in Mayfair and Belgravia. We're looking for someone who is knowledgeable in the residential field and has a keen eye for detail. You'll need to be efficient and organised, with the ability to multitask and prioritise your workload.This role sits within the London Estate Investment department. The team have responsibility for cross sector capital transactions activity. This includes acquisitions for hold or trade and disposals, the funds from which are used to support our investment and development pipeline.The main responsibilities for the Residential Investment Manager role will be to efficiently co-ordinate our statutory enfranchisement pipeline and have responsibility for valuing and executing 20-year lease sales in Eaton Square. This will require a good working knowledge of enfranchisement and residential valuations in order to be able to effectively challenge advice and make balanced recommendations back to the business. In a typical year we will have approximately 65 live enfranchisement claims ongoing and 10-12, 20-year lease sales.The ideal candidate will have prior experience in residential valuations and enfranchisement work and possess a strong understanding of relevant legal frameworks and regulations. You will be responsible for maximising the performance of our external advisors (solicitors and valuers) and ensuring that valid statutory claims are processed quickly and at the optimum price. The ability to communicate, both verbally and in writing, compelling and balanced business recommendations using both financial and strategic analysis is an important part of the role. Key Responsibilities Working closely with our appointed valuers and solicitors, take the lead with co-ordinating the efficient processing of enfranchisement activity, ensuring that valid claims are processed quickly and efficiently and at the optimum price Write compelling and concise business recommendations for a variety of internal stakeholders using both financial and strategic analysis Value, negotiate and execute 20-year lease sales and 20-year 'top-ups in Eaton Square Help identify which properties should be prioritised for sale or acquisition through carrying out hold/sell analysis (including considering both investment and strategic criteria) Ensure that all sales activity accords with our Freehold protection measures and Eaton Square strategy Contribute to annual budgeting, quarterly re-forecasting and monthly reporting requirements Lead agency and advisory relationships for transactions you are responsible for including our enfranchisement valuers, residential agents and solicitors. Help identify and contribute to executing other forms of residential capital raising activity including changes of use (to residential) and premiums for alterations If required, efficiently process and supervise requests to assign, underlet or other lease related authorisations required Key Requirements Demonstrated experience in a similar residential role Property professional (MRICS) or other recognised business qualification Financial appraisal capability - fluent with running development appraisals and understanding the key drivers of development and project performance Business Recommendations - ability to communicate, both in writing and verbally, compelling and concise business recommendations for a variety of internal audiences Residential Market knowledge - experience within the prime central London residential market is preferred together with a genuine interest in market trends and dynamics Have an existing network of industry contacts and relationships Creative thinking and problem solving - an aptitude for creative problem solving and entrepreneurial thinking in a fast-paced environment Experience with residential valuations and residential asset management A good working knowledge of enfranchisement legislation and valuations would be advantageous (although additional training and development in this area can be provided).We know flexibility is important and take a hybrid approach to working, please contact us for further details. Grosvenor is proud to be a Disability Confident Committed employer. If you would like to speak with us for more detail, please contact want you to have every opportunity to show us your strengths. There are adjustments available for our process, please contact us on to discuss.To apply for this job please click on "Apply". To begin your application you will be asked to create an account.Please carefully read our Recruitment Privacy Notice before proceeding with an application. The privacy notice sets out how Grosvenor obtains, uses and protects the personal information which you provide to us. You can read the notice here -We think this is a very special place to work. Our international activities span urban property, food and agtech, rural estate management and support for philanthropic initiatives - meaning we are able to offer a wide range of rewarding career opportunities.We are united by a common purpose: to deliver lasting commercial, social and environmental benefit, and this drives everything we do. It means that we put planet and people at the centre of what we do and why we want people with open minds and fresh ideas to join us.
Nov 27, 2025
Full time
Residential Investment Manager page is loaded Residential Investment Managerlocations: 70 Grosvenor Street, London, W1K 3JPtime type: Full timeposted on: Posted Todayjob requisition id: JR04731This is an important role within our London Estate business. The London Estate is a c. £5bn property portfolio, with residential, retail, office and hotel assets located in Mayfair and Belgravia. We're looking for someone who is knowledgeable in the residential field and has a keen eye for detail. You'll need to be efficient and organised, with the ability to multitask and prioritise your workload.This role sits within the London Estate Investment department. The team have responsibility for cross sector capital transactions activity. This includes acquisitions for hold or trade and disposals, the funds from which are used to support our investment and development pipeline.The main responsibilities for the Residential Investment Manager role will be to efficiently co-ordinate our statutory enfranchisement pipeline and have responsibility for valuing and executing 20-year lease sales in Eaton Square. This will require a good working knowledge of enfranchisement and residential valuations in order to be able to effectively challenge advice and make balanced recommendations back to the business. In a typical year we will have approximately 65 live enfranchisement claims ongoing and 10-12, 20-year lease sales.The ideal candidate will have prior experience in residential valuations and enfranchisement work and possess a strong understanding of relevant legal frameworks and regulations. You will be responsible for maximising the performance of our external advisors (solicitors and valuers) and ensuring that valid statutory claims are processed quickly and at the optimum price. The ability to communicate, both verbally and in writing, compelling and balanced business recommendations using both financial and strategic analysis is an important part of the role. Key Responsibilities Working closely with our appointed valuers and solicitors, take the lead with co-ordinating the efficient processing of enfranchisement activity, ensuring that valid claims are processed quickly and efficiently and at the optimum price Write compelling and concise business recommendations for a variety of internal stakeholders using both financial and strategic analysis Value, negotiate and execute 20-year lease sales and 20-year 'top-ups in Eaton Square Help identify which properties should be prioritised for sale or acquisition through carrying out hold/sell analysis (including considering both investment and strategic criteria) Ensure that all sales activity accords with our Freehold protection measures and Eaton Square strategy Contribute to annual budgeting, quarterly re-forecasting and monthly reporting requirements Lead agency and advisory relationships for transactions you are responsible for including our enfranchisement valuers, residential agents and solicitors. Help identify and contribute to executing other forms of residential capital raising activity including changes of use (to residential) and premiums for alterations If required, efficiently process and supervise requests to assign, underlet or other lease related authorisations required Key Requirements Demonstrated experience in a similar residential role Property professional (MRICS) or other recognised business qualification Financial appraisal capability - fluent with running development appraisals and understanding the key drivers of development and project performance Business Recommendations - ability to communicate, both in writing and verbally, compelling and concise business recommendations for a variety of internal audiences Residential Market knowledge - experience within the prime central London residential market is preferred together with a genuine interest in market trends and dynamics Have an existing network of industry contacts and relationships Creative thinking and problem solving - an aptitude for creative problem solving and entrepreneurial thinking in a fast-paced environment Experience with residential valuations and residential asset management A good working knowledge of enfranchisement legislation and valuations would be advantageous (although additional training and development in this area can be provided).We know flexibility is important and take a hybrid approach to working, please contact us for further details. Grosvenor is proud to be a Disability Confident Committed employer. If you would like to speak with us for more detail, please contact want you to have every opportunity to show us your strengths. There are adjustments available for our process, please contact us on to discuss.To apply for this job please click on "Apply". To begin your application you will be asked to create an account.Please carefully read our Recruitment Privacy Notice before proceeding with an application. The privacy notice sets out how Grosvenor obtains, uses and protects the personal information which you provide to us. You can read the notice here -We think this is a very special place to work. Our international activities span urban property, food and agtech, rural estate management and support for philanthropic initiatives - meaning we are able to offer a wide range of rewarding career opportunities.We are united by a common purpose: to deliver lasting commercial, social and environmental benefit, and this drives everything we do. It means that we put planet and people at the centre of what we do and why we want people with open minds and fresh ideas to join us.
Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: Track Enquiries, applications, admissions data, and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes. Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets. Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms. Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support. Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments. Time Management : Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines. Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets. Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Nov 27, 2025
Full time
Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: Track Enquiries, applications, admissions data, and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes. Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets. Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms. Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support. Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments. Time Management : Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines. Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets. Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
Nov 27, 2025
Full time
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
Nov 27, 2025
Full time
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
Join Arctic Shores and help transform how organisations hire in the AI era. At Arctic Shores, we're helping companies create a world of work where potential matters more than experience. In an AI-enabled workplace where skills are evolving fast, we help employers understand what candidates could do - not just what they've done. Our task-based psychometric assessments and business psychology services help organisations like Amazon, Siemens, and Jet2 transform how they hire. We also support employers across the UK in selecting talent for some of the country's most critical and complex roles - from nuclear scientists and pilots to data engineers, graduates, and essential frontline teams. Across every role, our mission is the same: to help employers make fair, evidence-based hiring decisions that focus on what truly predicts success in an AI-driven world - learning agility, problem-solving, and adaptability. As AI accelerates change in the world of work, our mission has never been more urgent - and that's where you come in. The Opportunity At Arctic Shores, we hire for potential - not just experience. We know that skills can be learned, and that diverse perspectives make us stronger. And this role is no different. We're looking for a Customer Success Associate who's ready to take their first step on the Customer Success career ladder - someone motivated by our mission, curious about people and behaviour, and excited to help companies make hiring fairer, more inclusive, and more effective. We're looking for someone who gets energy from building relationships, solving interesting challenges, and delivering results. And if you're interested in psychology, talent, and creating a fairer world of work, that will help too. Whether you have dipped your toe into customer success, occupational psychology, or you simply have a passion for building relationships and making recruitment better if you're eager to learn and excited about our mission, we'd encourage you to apply. No CV required. This is the perfect entry-level role for someone passionate about kickstarting a career in Customer Success. You'll learn what great customer success looks like end to end: from the operational fundamentals that keep customers seeing value, to the commercial and strategic thinking that helps them grow and renew with confidence. With training and support, you'll learn how to develop strong customer relationships, understand customer goals, manage projects effectively, and build early commercial and account-mapping capability. You'll also gain exposure to how we drive adoption, articulate value, and support long-term customer success. You'll have the opportunity to work cross-functionally with teams across the business, including Customer Support, Professional Services, Sales, and Product, giving you a rich understanding of how we deliver value and support customer outcomes. We'll also give you plenty of opportunities to learn from senior leaders in our company and get involved with projects that will directly improve the way companies hire. All in a safe, supportive environment, with lots of coaching and upskilling along the way. If that sounds like something you're excited about, keep reading. What will make in this role As a Customer Success Associate, your job will be to help our customers get the most value from our products, and in turn, turn that into commercial outcomes. Whilst managing your own customer portfolio, you will also support wider members of the Customer Success team, contributing to key initiatives and gaining exposure to best practices in customer success. You will become a trusted advisor to your customers and a vital voice in sharing feedback with the rest of the business about how we can deliver more impact for them. You'll be successful in this role if you are: An infinite learner with a growth mindset: You are curious, eager to learn, and quick to adapt to new challenges. You love to learn new things and can apply what you've learnt quickly, you're proactive in expanding your own knowledge, and you thrive on and regularly seek out feedback. Comfortable in a fast-paced environment - You're calm under pressure, adaptable when plans shift, and resilient when faced with roadblocks. You enjoy variety and working at pace, and are energised by the opportunity to get exposure to different experiences, challenges, and development that you can only find in a scale up environment. Someone who thrives on building relationships: You enjoy working with people and thrive off interaction. You can adapt your style depending on your audience, understand what information is (and isn't) relevant in different conversations, and feel comfortable engaging with a wide range of stakeholders; including senior leaders. You're confident presenting and communicating clearly in a way that lands. Organised and comfortable co-ordinating lots of different projects and tasks: You get energy from organisation, know how to manage your time and prioritise tasks effectively, and are comfortable juggling a few different workstreams at once. A proactive problem solver: You enjoy asking questions, analysing information, and spotting patterns or anomalies in data. You think critically about what you're seeing, explore different angles, and feel comfortable both asking for help and proposing solutions on the spot. You enjoy collaborating with others to solve problems and deliver great outcomes. Enjoy taking ownership: You take pride in owning your work, take initiative to anticipate challenges or spot opportunities, and have a track record of setting and achieving your goals. If you have previous exposure to occupational psychology, a customer facing role in support, account management, or sales; or have worked for a tech company; experience in these areas might be helpful in this role but experience is not essential or a requirement to apply. What your day to day might look like Managing your customer portfolio: You'll serve as the primary point of contact for a portfolio of customers ensuring engagement, satisfaction, and successful renewals. You'll be responsible for driving adoption, holding customer meetings, proactively monitoring customer health metrics, identifying risks, opportunities, and escalating issues. Educating and onboarding customers: You'll play an active role in helping new customers get off to a strong start. Over time, this will include leading onboarding sessions yourself to set customers up for success. You'll also take an active role in ongoing customer education; helping customers understand how to get the most value from the partnership, use our product confidently, and drive adoption across their teams. Customer Success team support: You'll work with the Head of Customer Success and a growing team of passionate Customer Success Managers, supporting them across a wide range of key initiatives. This includes conducting account research, preparing for customer meetings, creating reports and presentations, analysing customer data, and optimising processes. Driving customer engagement and advocacy: You'll help coordinate and support the delivery of customer workshops, reviews, and training sessions. You'll also prepare customer facing insights and return on investment summaries that showcase the value we're delivering. You'll play a key role in sharing customer themes, feedback and success stories with teams across the business to help improve our product, strengthen our approach and support advocacy. Finally, we're looking for someone who lives and breathes the Arctic Shores values: Make a difference - We can't change everything. But we can contribute to a world of work that's truly fair and inclusive, and do our bit to build a better society. Grow together - We invest in our ability, learn from our setbacks, and always celebrate the people behind our progress. By growing together, we go further. Explore, always - Changing the way the world sees potential takes curiosity, drive and bravery. With that explorer's spirit we break new ground. This is an opportunity to join a team that's as driven as they are supportive, a company that has its heart in the right place and a welcoming work culture. Applications will close at 10am on Tuesday 2nd December. Here's what you'll get from Arctic Shores Salary up to £38k + OTE 28 days holiday per year, plus public holidays. You'll also get an additional day for every year's service at Arctic Shores, up to four years Hybrid working - Attend the office at a cadence to be agreed with your manager Central offices within easy commuting distance Core working hours that allow flexibility around life outside of work Private medical and mental health cover with Vitality for all our Explorers, as well as 2 mental wellbeing days each year Company sick pay Length of service awards Enhanced Parental Leave Fertility support programme Aviva pension scheme, offering 3% employer and 5% employee contributions (calculated on full salary) Pension Salary Sacrifice scheme Share Options scheme Cycle2Work scheme Own Days - one day every month dedicated to your professional development. Whether you're setting time aside for a personal project, some research, a course it's entirely up to you The chance to work in a supportive team with a worthwhile mission . click apply for full job details
Nov 27, 2025
Full time
Join Arctic Shores and help transform how organisations hire in the AI era. At Arctic Shores, we're helping companies create a world of work where potential matters more than experience. In an AI-enabled workplace where skills are evolving fast, we help employers understand what candidates could do - not just what they've done. Our task-based psychometric assessments and business psychology services help organisations like Amazon, Siemens, and Jet2 transform how they hire. We also support employers across the UK in selecting talent for some of the country's most critical and complex roles - from nuclear scientists and pilots to data engineers, graduates, and essential frontline teams. Across every role, our mission is the same: to help employers make fair, evidence-based hiring decisions that focus on what truly predicts success in an AI-driven world - learning agility, problem-solving, and adaptability. As AI accelerates change in the world of work, our mission has never been more urgent - and that's where you come in. The Opportunity At Arctic Shores, we hire for potential - not just experience. We know that skills can be learned, and that diverse perspectives make us stronger. And this role is no different. We're looking for a Customer Success Associate who's ready to take their first step on the Customer Success career ladder - someone motivated by our mission, curious about people and behaviour, and excited to help companies make hiring fairer, more inclusive, and more effective. We're looking for someone who gets energy from building relationships, solving interesting challenges, and delivering results. And if you're interested in psychology, talent, and creating a fairer world of work, that will help too. Whether you have dipped your toe into customer success, occupational psychology, or you simply have a passion for building relationships and making recruitment better if you're eager to learn and excited about our mission, we'd encourage you to apply. No CV required. This is the perfect entry-level role for someone passionate about kickstarting a career in Customer Success. You'll learn what great customer success looks like end to end: from the operational fundamentals that keep customers seeing value, to the commercial and strategic thinking that helps them grow and renew with confidence. With training and support, you'll learn how to develop strong customer relationships, understand customer goals, manage projects effectively, and build early commercial and account-mapping capability. You'll also gain exposure to how we drive adoption, articulate value, and support long-term customer success. You'll have the opportunity to work cross-functionally with teams across the business, including Customer Support, Professional Services, Sales, and Product, giving you a rich understanding of how we deliver value and support customer outcomes. We'll also give you plenty of opportunities to learn from senior leaders in our company and get involved with projects that will directly improve the way companies hire. All in a safe, supportive environment, with lots of coaching and upskilling along the way. If that sounds like something you're excited about, keep reading. What will make in this role As a Customer Success Associate, your job will be to help our customers get the most value from our products, and in turn, turn that into commercial outcomes. Whilst managing your own customer portfolio, you will also support wider members of the Customer Success team, contributing to key initiatives and gaining exposure to best practices in customer success. You will become a trusted advisor to your customers and a vital voice in sharing feedback with the rest of the business about how we can deliver more impact for them. You'll be successful in this role if you are: An infinite learner with a growth mindset: You are curious, eager to learn, and quick to adapt to new challenges. You love to learn new things and can apply what you've learnt quickly, you're proactive in expanding your own knowledge, and you thrive on and regularly seek out feedback. Comfortable in a fast-paced environment - You're calm under pressure, adaptable when plans shift, and resilient when faced with roadblocks. You enjoy variety and working at pace, and are energised by the opportunity to get exposure to different experiences, challenges, and development that you can only find in a scale up environment. Someone who thrives on building relationships: You enjoy working with people and thrive off interaction. You can adapt your style depending on your audience, understand what information is (and isn't) relevant in different conversations, and feel comfortable engaging with a wide range of stakeholders; including senior leaders. You're confident presenting and communicating clearly in a way that lands. Organised and comfortable co-ordinating lots of different projects and tasks: You get energy from organisation, know how to manage your time and prioritise tasks effectively, and are comfortable juggling a few different workstreams at once. A proactive problem solver: You enjoy asking questions, analysing information, and spotting patterns or anomalies in data. You think critically about what you're seeing, explore different angles, and feel comfortable both asking for help and proposing solutions on the spot. You enjoy collaborating with others to solve problems and deliver great outcomes. Enjoy taking ownership: You take pride in owning your work, take initiative to anticipate challenges or spot opportunities, and have a track record of setting and achieving your goals. If you have previous exposure to occupational psychology, a customer facing role in support, account management, or sales; or have worked for a tech company; experience in these areas might be helpful in this role but experience is not essential or a requirement to apply. What your day to day might look like Managing your customer portfolio: You'll serve as the primary point of contact for a portfolio of customers ensuring engagement, satisfaction, and successful renewals. You'll be responsible for driving adoption, holding customer meetings, proactively monitoring customer health metrics, identifying risks, opportunities, and escalating issues. Educating and onboarding customers: You'll play an active role in helping new customers get off to a strong start. Over time, this will include leading onboarding sessions yourself to set customers up for success. You'll also take an active role in ongoing customer education; helping customers understand how to get the most value from the partnership, use our product confidently, and drive adoption across their teams. Customer Success team support: You'll work with the Head of Customer Success and a growing team of passionate Customer Success Managers, supporting them across a wide range of key initiatives. This includes conducting account research, preparing for customer meetings, creating reports and presentations, analysing customer data, and optimising processes. Driving customer engagement and advocacy: You'll help coordinate and support the delivery of customer workshops, reviews, and training sessions. You'll also prepare customer facing insights and return on investment summaries that showcase the value we're delivering. You'll play a key role in sharing customer themes, feedback and success stories with teams across the business to help improve our product, strengthen our approach and support advocacy. Finally, we're looking for someone who lives and breathes the Arctic Shores values: Make a difference - We can't change everything. But we can contribute to a world of work that's truly fair and inclusive, and do our bit to build a better society. Grow together - We invest in our ability, learn from our setbacks, and always celebrate the people behind our progress. By growing together, we go further. Explore, always - Changing the way the world sees potential takes curiosity, drive and bravery. With that explorer's spirit we break new ground. This is an opportunity to join a team that's as driven as they are supportive, a company that has its heart in the right place and a welcoming work culture. Applications will close at 10am on Tuesday 2nd December. Here's what you'll get from Arctic Shores Salary up to £38k + OTE 28 days holiday per year, plus public holidays. You'll also get an additional day for every year's service at Arctic Shores, up to four years Hybrid working - Attend the office at a cadence to be agreed with your manager Central offices within easy commuting distance Core working hours that allow flexibility around life outside of work Private medical and mental health cover with Vitality for all our Explorers, as well as 2 mental wellbeing days each year Company sick pay Length of service awards Enhanced Parental Leave Fertility support programme Aviva pension scheme, offering 3% employer and 5% employee contributions (calculated on full salary) Pension Salary Sacrifice scheme Share Options scheme Cycle2Work scheme Own Days - one day every month dedicated to your professional development. Whether you're setting time aside for a personal project, some research, a course it's entirely up to you The chance to work in a supportive team with a worthwhile mission . click apply for full job details
Commercial Director - New Business Department: Sales Employment Type: Full Time Location: London Reporting To: Managing Director - UK & SA Description At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic Commercial Director - Net New Sales to join our Sales team. The Commercial Director - Net New Sales is responsible for driving new business growth, expanding Sabio's client base, and establishing a strong market presence within the UK. This role focuses on securing net new customers, developing high-value relationships with key decision-makers, and positioning Sabio's CX solutions as the preferred choice for organisations looking to enhance their customer experience. As a senior commercial leader, this role requires a deep understanding of the CX and contact centre industry, a proven ability to execute complex sales cycles, and a track record of exceeding revenue targets. The Commercial Director - Net New Sales will lead a high-performing team, working closely with internal stakeholders to develop and execute a robust go-to-market strategy. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change. Key Responsibilities New Business Development & Market Expansion Develop and execute a net new sales strategy to drive business growth and expand Sabio's footprint in the UK. Identify and engage with high-value prospects, building a strong pipeline of new business opportunities. Lead the entire sales cycle, from prospecting and need creation to negotiation and closing high-value contracts. Work collaboratively with marketing, presales, and consulting teams to develop tailored solutions for prospective customers. Establish Sabio as a trusted CX partner by positioning its expertise and thought leadership within the industry. Commercial & Revenue Growth Own and achieve revenue and growth targets for net new sales. Develop and execute sales plans that maximise customer acquisition and long-term value. Ensure accurate forecasting, reporting, and analysis of sales performance and pipeline metrics. Drive the commercial negotiation process, ensuring profitable and sustainable deal structures. Work with finance and legal teams to ensure smooth contract execution. Stakeholder Engagement & Relationship Management Build and maintain relationships with senior decision-makers, including C-suite executives and heads of CX, digital, and IT. Act as a trusted advisor to prospects, understanding their challenges and positioning Sabio's CX solutions to meet their business objectives. Represent Sabio at industry events, conferences, and networking opportunities to drive brand awareness and market engagement. Sales Execution & Team Leadership Lead and develop a high-performing sales team focused on net new sales. Implement best-in-class sales methodologies, ensuring a structured and effective approach to customer engagement. Drive a culture of continuous learning and improvement within the team. Support and coach team members to enhance their sales effectiveness and career progression. Skills, Knowledge and Expertise Proven Sales Leadership - Extensive experience in senior commercial roles within the CX, SaaS, or contact centre industry. New Business Expertise - Strong track record of successfully securing net new customers and exceeding growth targets. Strategic Selling & Consultative Approach - Ability to engage with senior executives, understand their challenges, and position solutions effectively. Commercial Acumen - Experience in structuring, negotiating, and closing complex, high-value deals. Market & Industry Knowledge - Deep understanding of the UK business landscape, CX trends, and competitive positioning. Stakeholder & Relationship Management - Ability to build long-term, high-value relationships with key decision-makers. Sales Process & Methodologies - Familiarity with structured sales approaches (e.g., Challenger Sale, Solution Selling, or Miller Heiman). Knowledge Experience selling cloud-based CX solutions and digital transformation services. Background in enterprise sales within large, complex organisations. Knowledge of AI-driven customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor's or Master's degree in Business, Sales, Marketing, or a related field. Extensive experience in enterprise B2B sales, with a focus on securing new customers. Certifications Sales or leadership certifications (e.g., Miller Heiman, Challenger Sales, SPIN Selling). Certifications related to customer experience, digital transformation, or cloud technology. Benefits This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company. Pension Scheme Remote/Flexible work Life insurance Private health and dental care Cycle to work 28 days paid holiday a year (this includes three Sabio days) LinkedIn Learning Plus many more! (Benefits are dependant on your base location.) The Small Print Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Nov 27, 2025
Full time
Commercial Director - New Business Department: Sales Employment Type: Full Time Location: London Reporting To: Managing Director - UK & SA Description At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic Commercial Director - Net New Sales to join our Sales team. The Commercial Director - Net New Sales is responsible for driving new business growth, expanding Sabio's client base, and establishing a strong market presence within the UK. This role focuses on securing net new customers, developing high-value relationships with key decision-makers, and positioning Sabio's CX solutions as the preferred choice for organisations looking to enhance their customer experience. As a senior commercial leader, this role requires a deep understanding of the CX and contact centre industry, a proven ability to execute complex sales cycles, and a track record of exceeding revenue targets. The Commercial Director - Net New Sales will lead a high-performing team, working closely with internal stakeholders to develop and execute a robust go-to-market strategy. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change. Key Responsibilities New Business Development & Market Expansion Develop and execute a net new sales strategy to drive business growth and expand Sabio's footprint in the UK. Identify and engage with high-value prospects, building a strong pipeline of new business opportunities. Lead the entire sales cycle, from prospecting and need creation to negotiation and closing high-value contracts. Work collaboratively with marketing, presales, and consulting teams to develop tailored solutions for prospective customers. Establish Sabio as a trusted CX partner by positioning its expertise and thought leadership within the industry. Commercial & Revenue Growth Own and achieve revenue and growth targets for net new sales. Develop and execute sales plans that maximise customer acquisition and long-term value. Ensure accurate forecasting, reporting, and analysis of sales performance and pipeline metrics. Drive the commercial negotiation process, ensuring profitable and sustainable deal structures. Work with finance and legal teams to ensure smooth contract execution. Stakeholder Engagement & Relationship Management Build and maintain relationships with senior decision-makers, including C-suite executives and heads of CX, digital, and IT. Act as a trusted advisor to prospects, understanding their challenges and positioning Sabio's CX solutions to meet their business objectives. Represent Sabio at industry events, conferences, and networking opportunities to drive brand awareness and market engagement. Sales Execution & Team Leadership Lead and develop a high-performing sales team focused on net new sales. Implement best-in-class sales methodologies, ensuring a structured and effective approach to customer engagement. Drive a culture of continuous learning and improvement within the team. Support and coach team members to enhance their sales effectiveness and career progression. Skills, Knowledge and Expertise Proven Sales Leadership - Extensive experience in senior commercial roles within the CX, SaaS, or contact centre industry. New Business Expertise - Strong track record of successfully securing net new customers and exceeding growth targets. Strategic Selling & Consultative Approach - Ability to engage with senior executives, understand their challenges, and position solutions effectively. Commercial Acumen - Experience in structuring, negotiating, and closing complex, high-value deals. Market & Industry Knowledge - Deep understanding of the UK business landscape, CX trends, and competitive positioning. Stakeholder & Relationship Management - Ability to build long-term, high-value relationships with key decision-makers. Sales Process & Methodologies - Familiarity with structured sales approaches (e.g., Challenger Sale, Solution Selling, or Miller Heiman). Knowledge Experience selling cloud-based CX solutions and digital transformation services. Background in enterprise sales within large, complex organisations. Knowledge of AI-driven customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor's or Master's degree in Business, Sales, Marketing, or a related field. Extensive experience in enterprise B2B sales, with a focus on securing new customers. Certifications Sales or leadership certifications (e.g., Miller Heiman, Challenger Sales, SPIN Selling). Certifications related to customer experience, digital transformation, or cloud technology. Benefits This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company. Pension Scheme Remote/Flexible work Life insurance Private health and dental care Cycle to work 28 days paid holiday a year (this includes three Sabio days) LinkedIn Learning Plus many more! (Benefits are dependant on your base location.) The Small Print Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Nov 27, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
About the Job: The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year over year growth. Responsibilities: Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer's adoption on an ongoing basis. Risk Identification and Mitigation: You'll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. You'll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success. Technical Guidance: You'll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices. Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution. Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase. Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers' organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you're able to leverage success metrics & value driven insights to gain sponsorship at an Executive level. Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts About You: Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. You operate with a high level of urgency at all times. You thrive in a fast paced, start-up environment. Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. You view feedback as a necessity for growth so consistently seek it out and give it. Intellectual Curiosity: You have a hunger for knowledge and are naturally a question-asker. Excellent Communication: Your written and spoken communication skills are outstanding. Organized & Autonomous: You are capable of efficiently managing your workload and have a process for time management. You do not require a lot of external direction to prioritize your work. Highly Adaptable: You excel in a fast-paced and dynamic organizational setting. Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS organization. Natural Problem Solver: You have strong critical thinking skills and enjoy the process of solving complex customer problems. You are able to escalate issues when necessary in a clear, effective manner. Team Player: You collaborate well with others, know when to pull specialists or leaders in and keep others informed proactively. Win as a team! Qualifications: 3+ years in a customer facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets. Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team. Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred. Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline. Experience working on a technical product ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred. Experience with both proactive and reactive customer success motions. We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how. Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at . Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.
Nov 27, 2025
Full time
About the Job: The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year over year growth. Responsibilities: Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer's adoption on an ongoing basis. Risk Identification and Mitigation: You'll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. You'll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success. Technical Guidance: You'll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices. Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution. Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase. Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers' organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you're able to leverage success metrics & value driven insights to gain sponsorship at an Executive level. Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts About You: Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. You operate with a high level of urgency at all times. You thrive in a fast paced, start-up environment. Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. You view feedback as a necessity for growth so consistently seek it out and give it. Intellectual Curiosity: You have a hunger for knowledge and are naturally a question-asker. Excellent Communication: Your written and spoken communication skills are outstanding. Organized & Autonomous: You are capable of efficiently managing your workload and have a process for time management. You do not require a lot of external direction to prioritize your work. Highly Adaptable: You excel in a fast-paced and dynamic organizational setting. Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS organization. Natural Problem Solver: You have strong critical thinking skills and enjoy the process of solving complex customer problems. You are able to escalate issues when necessary in a clear, effective manner. Team Player: You collaborate well with others, know when to pull specialists or leaders in and keep others informed proactively. Win as a team! Qualifications: 3+ years in a customer facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets. Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team. Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred. Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline. Experience working on a technical product ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred. Experience with both proactive and reactive customer success motions. We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how. Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at . Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.
