Senior Product Manager Product & Customer Experience London

Senior Product Manager Shape the future of lending products at Cynergy Bank. Join us as a Senior Product Manager and make a real impact by helping ambitious businesses and individuals achieve their goals through our award-winning human digital banking model.

This is a pivotal role in our Lending Products team, where you will own the end-to-end lifecycle of our lending products. You will drive innovation, ensure regulatory compliance, and deliver outstanding customer experiences for commercial, SME, and real estate lending. Your work will directly influence our growth and reputation in the market.

You will enjoy hybrid working, with 3 days in our London office and 2 days from home.

We know the best people want more than just a job. At Cynergy Bank, you will find:

• Impact: Shape the lending product strategy and deliver solutions that help customers achieve their ambitions.
• Growth: A culture that champions curiosity, innovation, and personal growth at every stage.
• Flexibility: A culture that values work-life balance, supported by our hybrid working model.
• Rewards: Recognition for your skills and contribution, including annual bonus opportunities and a comprehensive benefits package.

• Lead the full lifecycle of lending products, from ideation to launch and optimisation.
• Identify and deliver improvements to customer experience across all lending touchpoints.
• Take ownership of lending product pricing strategy, using pipeline data to deliver informed recommendations, optimising commercial outcomes.
• Monitor market trends and competitor activity to inform product strategy.
• Ensure all products and processes meet regulatory and compliance standards.
• Collaborate with cross-functional teams to deliver operational excellence.
• Analyse product performance and drive continuous improvement through data-led insights.

• Proven experience in product management within regulated financial services.
• Deep understanding of the lending market (commercial, SME, and real estate).
• Strong analytical skills, with the ability to define KPIs and interpret data.
• Demonstrable digital capability and experience working in agile environments.
• Excellent communication and stakeholder management skills.
• Commercial acumen and a customer-first mindset.

At Cynergy Bank, we are committed to your wellbeing and success. We know everyone's needs are different, so our benefits are designed to support you at every stage of your career and life. Here is a snapshot of what we offer:

• A salary and bonus package designed to recognise your skills and contribution
• 25 - 30 days holiday (with the option to buy 10 more)
• Award-winning pension savings scheme
• Healthcare, life assurance, and income protection
• Hybrid working (3 days office, 2 from home)
• Training and development opportunities

Plus, a range of extras including lifestyle discounts, recognition awards, and volunteering initiatives, all designed to keep you supported and thriving. You can explore the full package here: cynergybank.co.uk/about-us/careers/benefits-and-rewards

Cynergy Bank is the UK's human digital bank, combining personal service with smart technology to help ambitious businesses and individuals achieve their goals. We know that professional and personal lives often overlap, so our mission is to support customers in all their interdependent banking needs. Since 2018, we have lent over £4bn to scaling businesses and partnered with leading firms to deliver the future of banking. Named Bank of the Year 2025 by MoneyAge, we are recognised for our commitment to customers, innovation, and tailored solutions. This award reflects our team's dedication to delivering exceptional banking experiences, powered by cutting-edge technology.

Our values shape everything we do: Putting the customer first, Risk front and centre, Opportunity, empowerment and innovation, United team inclusive and diverse, and Doing the right thing. These principles guide our decisions, drive our culture, and ensure the best outcomes for our customers and colleagues. Learn more about us: cynergybank.co.uk/about-us

This advert covers the main responsibilities and requirements. A full job description will be shared with shortlisted candidates. If you don't meet every requirement, we still encourage you to apply as we value potential as much as experience.

At Cynergy Bank, we use anonymous screening at the first stage of recruitment, ensuring every application is reviewed fairly, based on skills and experience alone.

The closing date for applications is Tuesday 11 November 2025. Please note, we may close the advert early if we receive a high volume of applications.

Apply now to help shape the future of human digital banking at Cynergy Bank.