Head of Facilities - Hard Services

At Dyson we believe everything could be better. Fuelled by a frustration with things that don't work properly and a relentless obsession with making them work better, we've spent the last 25 years pioneering inventions and continually improving.

We're growing fast. And our ambition is huge. But it's not simply about more people and more profit. Dyson is all about better ideas and new technologies. It's about inventing the future.

Our philosophy remains the same as it was 25 years ago when James Dyson invented the first cyclonic vacuum cleaner. We remain family-owned. We don't bow to outside shareholders or report to the stock exchange. Instead we plot our own path, unshackled from conventional thinking.

Hard services constitute a key strategic pillar of the estates function which supports and ensures regional Dyson properties operate smoothly, compliantly and meet their growth plan. Within the UK, the estates team manage properties comprising office spaces, R&D laboratories, collaboration & innovation spaces, events spaces, warehousing and landscaped grounds. This position will play a key role in delivering against our goal of offering a best-in-class workplace experience by providing subject matter expertise in facilities hard services. The Head of Hard Services will engage with various stakeholders pro-actively and lead dedicated teams to provide solutions which meet ambitious organisational targets. As a member of the estates leadership team the Head of Hard Services will provide strategic leadership for estates and support to the UK Estates Director.

You will:

• Lead the operational maintenance of UK sites.
• Design and deliver the long-term strategy for hard services including but not limited to:
  • Reactive maintenance process and delivery model,
  • Planned maintenance strategy and delivery model,
  • Building systems & performance,
  • Small works (Core Projects) programme,
  • Buildings compliance,
  • Permitting & safety,
• Develop and implement key strategic management tools such as reactive maintenance processes, asset registers, forward maintenance registers and planned maintenance schedules,
• Support troubleshooting of complex technical problems and provide suitable solutions. Coherently present solutions and justify the resources required,
• Direct, own and manage maintenance records demonstrating effective and robust maintenance regimes,
• Own and be accountable for compliance,
• Lead and direct the maintenance team to ensure effective and efficient maintenance activity, both reactive and planned,
• Lead the buildings systems team to identify and propose high impact enhancements and improvements in buildings systems,
• Lead the core projects team to deliver the target programme and to develop and implement appropriate governance and cost control systems,
• Own estates permitting, collaborating with Dyson Health & Safety,
• Manage estates maintenance spending, tracking actuals and ensuring performance to budget,
• Provide strategic spend forecasting aligned to the key management tools described above,
• Review and justify capex and opex requests, support cost efficiency programs,
• Identify and propose innovative new approaches and models for the delivery of key maintenance activity,
• Identify and deliver continuous improvements, raising standards across all our UK locations,
• Collaborate with other functions to meet security, safety, environmental and health & safety compliance,
• Be the single point of contact for hard services, providing strategic updates to the UK Estates Director for onward communication to Dyson Executives,
• Be an inspiring leader for the hard services teams, creating engagement, enthusiasm and drive,
• Be responsible for people training and development, engendering a culture of continuous professional development,
• Lead best practices and lessons learnt sharing, as well as standardise work processes and procedures across all sites.
• Effectively coordinate activities with local stakeholders pertaining to operations, core projects and estates' programmes to ensure smooth delivery, transparency and consistency
• Act as an advisor and advocator of effective industry practices and best-in-class practices. Strive to achieve the best-in-class standard.

We're looking for someone that has:

• Master or bachelor's degree in engineering or estates management preferably
• Experience working in facilities / estates and a minimum 5 years experience in a senior management role,
• Demonstrable leadership skills and strategic thinking,
• Thorough understanding of effective outsource delivery models,
• Highly proficient in systematic problem solving and process control techniques,
• Sound knowledge of materials and skilled labor costs, allied to thorough understanding of facilities install and remediation engineering,
• Comprehensive understanding of relevant local codes of practices, including safety, health and environment.
• Professional certification(s) in engineering or facilities management is an advantage.
• Strong planning and organisational capability,
• Highly proficient in strategic thinking and analytical skills in trouble shooting,
• Ability to connect facilities operations and maintenance methods to end user requirements and experience,
• Excellent management and communication skills,
• Strong team player allied to an ability to work independently,
• Enjoy interacting with people, especially at the senior management level,
• Diligent, committed and open to new ideas.

- Performance-related bonus scheme

- Life assurance

- Discounts on Dyson machines and retail discounts

- Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon)

Lifestyle

- Free on-site lunches, fruit, and hot drinks

- Free on-site sports centre, gym, hair salon, and lifestyle assistance (concierge)

- Electric vehicle salary sacrifice scheme

- Ability to purchase additional holiday

Health

- Private medical insurance and dental insurance

- Employee assistance programme, digital GP, on-site physio and GP, prescription service, fertility treatment support

Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.