Learner Engagement Officer

Exciting Opportunity for a Learner Engagement Officer!

Are you looking for an exciting role, with a growing business that will allow you to use your skills? Then look no further!

About us

Complete Skills Solutions was created to support people in their desire to develop their skills and become economically active. Through our specially designed courses we listen, engage, build confidence, harness ability and unlock hidden potential. By working with employers and recruitment firms, we understand where the skills demand is throughout the country. We work with them to create bespoke training programmes and then work with referral partners to source and train individuals to help meet the job demand.

What We Offer

• Professional Development: Support for professional qualifications, in-house training, including paid qualifications.
• Financial Security: Death in Service Insurance providing four times your salary.
• Family-Friendly Policies: Enhanced Maternity/Paternity Leave.
• Health and Wellness Support: Access to Medicash, covering eye tests, optical, dental, prescriptions, and holistic treatments up to £900 annually.
• Recognition Awards: Monthly, Quarterly, and Annual Recognition Awards.
• Referral Bonus: £500 for referring top talent.
• Exclusive Discounts: MiRewards benefits platform, offering shopping discounts, fuel cards, and more.
• Commute in Style: Cycle to Work Scheme.
• Supportive Environment: Enhanced Employee Assistance Programme for you and your immediate family.
• Group Connection: Annual Group conference and a comprehensive benefits review.
• Birthday Leave: Celebrate your birthday in style with an additional paid holiday.

Background / Purpose of Role

The Learner Engagement Officer plays a pivotal role in supporting the success of Skills Bootcamps by engaging with learners, ensuring they are well-supported throughout their learning journey, and fostering positive outcomes such as employment or career progression. This role requires a proactive, empathetic, and organised individual who thrives in a people-focused environment.

Hours of work - 9.00am-5.00pm Monday to Friday

Key Responsibilities

Learner Recruitment and Engagement:

Proactively identify and engage potential learners through outreach activities, community engagement, and partnerships with local organisations.

Promote Skills Bootcamps to individuals, schools, colleges, job centres, and community groups.

Organise and attend events, workshops, and information sessions to raise awareness of the programme.

Application Support:

Guide prospective learners through the application and enrolment process, ensuring all required documentation is completed. Provide advice on eligibility criteria and match learners to appropriate Skills Bootcamps based on their career goals and interests.

Stakeholder Collaboration:

Work closely with employers, training providers, and referral partners to ensure a steady pipeline of learners. Build relationships with Jobcentre Plus, local authorities, and other organisations to reach underrepresented groups.

Data Management and Reporting:

Maintain accurate records of learner engagement, applications, and enrolments using CRM systems or databases. Provide regular reports on recruitment progress, challenges, and outcomes to the Director of Construction and Civils.

Learner Support and Retention:

Act as a point of contact for learners, addressing queries and providing ongoing support to ensure retention and completion. Identify and address barriers to participation, such as childcare, transport, or digital access.

Key Skills and Competencies

Communication Skills: Excellent verbal and written communication to engage with diverse audiences. Interpersonal Skills: Empathy and the ability to build trust with learners from various backgrounds. Organisational Skills: Strong ability to manage multiple tasks, meet deadlines, and maintain accurate records.

Problem-Solving: Proactive in identifying and addressing challenges faced by learners.

IT Proficiency: Competent in using CRM systems, Microsoft Office, and virtual communication tools.

Qualifications and Experience

• Experience in learner recruitment, outreach, or community engagement.
• Knowledge of Skills Bootcamps or similar training programmes.
• Understanding of barriers to education and employment.

Key Performance Indicators (KPIs)

• Number of learners recruited and enrolled.
• Diversity and inclusivity of learner cohorts.
• Learner satisfaction and retention rates.
• Timely and accurate reporting of recruitment data.

This role is ideal for someone passionate about education, career development, and making a positive impact on individuals' lives.

Please view the Job Description.

Why Join Us?

You'll be part of a passionate, learner-centred team committed to improving educational outcomes through inclusive, impactful teaching. We support innovation, value diversity, and offer ongoing CPD to help you grow professionally.

How to Apply

Ready to be a part of our journey? Submit your application with a brief note about your training philosophy by clicking APPLY. If you have any further queries, then please get in touch with our friendly recruitment team by emailing

Let's redefine education together!

Diversity and Inclusion Statement

The Progress Group is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information, or parental status. All employment decisions are based on merit, job requirements, and business needs.

Note: We are unable to provide Visa sponsorship for this role.