People Operations Manager

Reporting into the Head of People, the People Operations Manager will be highly experienced and operationally focused to shape and elevate our People Operations function. This newly created role will lead a small but impactful team, including the People Operations Administrator, to deliver seamless employee lifecycle processes, ensure compliance and governance, and empower our regional People Partnering teams with data-driven insights and operational excellence.

ABOUT US

At Talon, our mission is to unlock the full potential of out-of-home advertising, making it more effective, creative, measurable, and sustainable than ever.

We're passionate about OOH and are on a mission to drive the growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering has grown us into a team of over 450+ people located in key cities across the globe. We have been recognized for our approach to our people, clients, and industry. We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients, and pride ourselves on the individuals who represent our business.

THE ROLE

As the Manager of our shared service hub, you'll oversee first-line support for employees across EMEA, APAC, and MENA, ensuring consistent, compliant, and people-centric operations. You'll collaborate closely with our small team in North America, sharing best practices to ensure alignment and consistency across regions.

Your work will be instrumental in building scalable processes, fostering a culture of continuous improvement, and enabling a globally connected and operationally excellent people function.

WHAT WE'RE LOOKING FOR

• Operational Leadership: Owns complex, cross-regional processes and confidently drives scalable improvements that enhance efficiency and employee experience.
• Proactive Problem-Solving: Anticipates challenges, identifies root causes, and implements solutions before issues escalate, even in ambiguous or fast-changing environments.
• Challenging the Status Quo: Regularly reviews and questions outdated processes, championing innovative, people-centric, and compliant ways of working.
• Empathetic Support: Guides the team to act as a trusted first line of support, applying policy with empathy and fairness in all employee interactions.
• Collaborative Partnering: Builds strong, respectful, and productive relationships with regional People Leads, cross-functional teams, and external partners.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Culturally aware and adaptable in supporting diverse international teams.
• Global Operational Expertise: Demonstrates deep knowledge of international HR operations, compliance, and governance frameworks.
• Data Fluency: Leverages data to generate insights, shape decisions, and equip regional teams with meaningful and actionable reporting.
• Systems Thinking: Designs processes with an understanding of how people, systems (HRIS), and operations interconnect within the global ecosystem.

OUR TEAM

At Talon, our People Team is at the heart of everything we do, spanning both the UK and North America. We're a dynamic, people-first team that lives and breathes our three core values - with "human" always front and centre. We're collaborative, approachable, and committed to driving meaningful people initiatives, backed by strong support from the business.

WHY US

"The best thing about working at Talon is the space, time, and expertise I've been given over the years to grow and develop my skills." - Client Director at Talon

OUR VALUES AND HOW WE WORK TOGETHER

WE ARE BOLD

As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas, and partnerships.

• We challenge respectfully
• We lead the way

WE ARE HUMAN

We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.

• We value collaboration and togetherness
• We are empathetic

WE ARE SMART

Our trailblazing spirit and learning-centric culture ensure our knowledge provides maximum value to each other and our clients.

• We grow and learn
• We are trusted
• We are mission possible

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.