Location: Liverpool (office-based, with potential hybrid opportunities negotiable)
Salary: Competitive
Contract: Full-time, Permanent
About Britbet
Britbet is dedicated to delivering exceptional race-day experiences through innovative betting services and strong partnerships across UK racecourses. We're a fast-moving, collaborative business where every team member plays a part in driving operational excellence and customer satisfaction.
The Role
As our Recruitment and Administration Manager, you will play a key role in shaping how we attract, hire, and retain talent while ensuring smooth day to day business operations.
You'll manage a team of four (recruitment and administration staff), oversee recruitment processes across multiple locations, and work closely with Operations, HR, and Finance to provide efficient, people-focused support.
This is an ideal role for a confident leader who thrives on variety and enjoys balancing strategic oversight with hands on delivery.
Key Responsibilities Leadership and Team Management
- Lead, motivate, and develop a team of four, including recruitment and administration staff.
- Manage workload allocation, performance reviews, and professional development.
- Foster a culture of accountability, collaboration, and continuous improvement.
Recruitment and Talent Acquisition
- Partner with the Operations and HR teams to understand staffing needs across all areas.
- Manage the end to end recruitment process - from job posting and candidate screening to offer management and onboarding.
- Manage relationships with agencies, job boards, and recruitment platforms (e.g., Talent Funnel, Indeed).
- Monitor recruitment metrics such as time to hire, cost per hire, and staff retention; prepare quarterly reports for Finance and Operations Directors.
- Monitoring efficiencies within the recruitment admin to ensure a smooth candidate journey: Time taken to hire, onboarding, right to work documentation, contracts, etc.
- Ensure all hiring practices comply with right to work and data protection regulations.
Business Administration and Operations Support
- Oversee the day to day administration of the Liverpool head office, including office supplies, health & safety, and facilities management.
- Manage supplier and hotel contracts for centralised staffing support and travel bookings.
- Supervise cash collection and delivery coordination with G4S and ensure accurate reporting.
- Lead on customer correspondence, complaints, and follow up processes.
- Manage uniform stock, purchase orders, and management of voucher orders.
- Supervise the staff accreditation process is delivered to requirements and the relevant deadlines.
- Managing the arrangements of payment of winnings for customers who did not claim at the racecourse.
- Ensuring thorough investigations are carried out for lost ticket claims and duplicate card queries.
What We're Looking For Essential skills & Experience
- Proven experience leading recruitment and/or administrative teams.
- Strong people management skills with experience in performance management and coaching.
- Excellent communication and stakeholder management abilities.
- Proficient in Microsoft Office (Excel, Outlook, Word).
Desirable skills
- Experience using Talent Funnel or similar application tracking system (ATS).
- Background in hospitality, leisure or event based recruitment.
Why Join britbet
- Competitive Salary
- Company pension
- Private medical insurance
- Life insurance
- Cycle to work scheme
- Free on site parking
- Referral programme
- A supportive, down to earth culture where your contribution truly matters