Senior Service Account Manager - Parcel (UK)

Senior Service Account Manager - Parcel (UK) page is loaded Senior Service Account Manager - Parcel (UK)locations: Birmingham: London: UK Remotetime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 31, 2026 (30+ days left to apply)job requisition id: JR33586 Job TitleSenior Service Account Manager - Parcel (UK) Job Description Reporting to: Executive Commercial Director Location: Birmingham or London Heathrow (Hybrid) Contract Type: Permanent Introduction To Role As a Service Account Manager for our Parcel customers , you will be responsible for securing new business from existing and new customers, while building long-term relationships and supporting them with service, support, upgrades, and life cycle planning. You'll manage obsolescence challenges through retrofit and modification work, ensure service delivery meets expectations, and evolve contracts to match customer needs. Role Responsibilities As collaborate with the Sales Manager to develop innovative service solutions for new projects, with a clear path toward Sales Management. In short, if you are a self-motivated, proactive individual who enjoys the challenges and rewards of the Service business, then this is a job for you.Your responsibilities and activities will be: Represent the customer internally with a strong customer-first mindset Develop and grow the UK Parcel service pipeline across existing and new sites Define life cycle strategies and manage large service contract renewals Drive upgrades and enhancements for existing installations Design service concepts for new sites (site-based or remote support) Identify and share sales leads from customer interactions Lead upgrade and enhancement opportunities and own the full service sales cycle Collaborate with the UK Parcel Service Manager on contract negotiations Manage bid processes and align with customer expectations Maintain proactive customer relationships through meetings and site visits Lead and motivate cross-functional teams to ensure successful outcomes Continuously seek improvement opportunities for internal teams and customers Role Qualification and Skills Degree in Business Administration, Engineering, Logistics, or a comparable qualification Proven Years of experience in service sales/aftersales, ideally in logistics or technical services Strong team player with the ability to build excellent rapport with customers Excellent social, communication, and stakeholder management skills Driven to win, results-oriented, and hands-on in approach Strong problem-solving abilities and proactive mindset Previous experience in Service Account Management is a plus Preferred knowledge of the UK Parcel market and customer operations What we offer 28 days annual leave (excluding public holidays) Bupa Medical Cover YuLife - Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers A challenging work environment with lots of opportunities of career progression. Cycle to work scheme Pension with Aviva Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts. Diversity & Inclusion Vanderlande is an equal opportunity/affirmative action employer. Qualifies applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application. Aspire. Grow. Achieve. Together Are you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth and thrive on achievement environment. We are the global market leader for future-proof logistic process automation at airports - from London Heathrow to Singapore Changi - and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services.If you aspire to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects.To achieve our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.You will grow , take ownership and make every day better as you continue on the road to success with your spirit of adventure - and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that together we have the confidence and ability to exceed our customers' expectations in over 100 countries.