Heating Maintenance Team SupervisorAbout the RoleWe are seeking a highly skilled and motivated Commercial Heating Field Operations Technician/Supervisor to join our mechanical services division. You will support and oversee a team of operatives responsible for servicing, repairing, maintaining, and installing gas and heating systems across commercial plant rooms, dwellings, and client properties.
The successful candidate must hold current Commercial Gas ACS qualifications, have strong on-the-job experience, and ideally bring previous supervisory experience.
This is a hands on role requiring excellent technical knowledge, strong leadership, and a commitment to delivering high-quality service and compliance with industry regulations.
Key Responsibilities Supervise, support, and monitor operatives delivering heating, gas, and plant maintenance services.
Provide technical guidance, diagnostics support, and monitor work progress.
Oversee service, repair, and breakdown activities on heating systems and associated plant.
Ensure operatives have correct materials, tools, equipment, and resources for each job.
Manage PPM and cyclical maintenance programmes with accurate record keeping.
Monitor team performance, KPIs, first time fix rates, call backs, labour and material costs.
Identify training needs and assist in developing engineer skills and competencies.
Survey and estimate project works, managing all relevant admin processes.
Ensure accurate use of PDA systems for parts, appointments, costings, and compliance documents.
Monitor stock levels, material usage, and engineer resource allocation.
Conduct site visits, job checks, and confirm compliance with Gas Safe and safety regulations.
Liaise closely with admin teams, clients, and management to ensure smooth operations.
Support and train apprentices and junior engineers as required.
Complete reports, documentation, and quality audits within required timescales.
Ensure appointment times and job completion targets are consistently met.
Health & Safety Responsibilities Promote safe working practices and lead by example.
Ensure all risk assessments are communicated and followed.
Issue and monitor correct use of PPE and safety equipment.
Carry out vehicle and equipment checks.
Report all accidents, hazards, and near misses.
Deliver toolbox talks and safety briefings.
Ensure compliance with Gas Safe requirements and industry safety standards.
Qualifications (Essential unless stated) Current Commercial Gas ACS qualifications: CCN1, CEN1/CENWAT, WAT1, CKR1, CPA1, CODNCO1, CDGA1, CIGA1, CORT1, ICPN1, TPCP1, BMP1, MET4
Gas Safety (Desirable)
Asbestos Awareness
IOSH Working Safely (or equivalent)
Additional H&S training such as Manual Handling, First Aid, Working at Height (Desirable)
Experience Strong on-the-job experience in commercial or domestic gas heating maintenance
Supervisory or team-leading experience (preferred)
Minimum 3 years experience in a similar role
Experience diagnosing faults on gas central heating systems
Experience in multi-site, high-volume, fast-paced environments
Customer service experience (Desirable)
Skills Full UK driving licence
Excellent communication, leadership, and team coordination skills
Strong problem solving and fault-finding capability
Ability to work independently and collaboratively
Flexible, organised, and able to manage changing workloads
Technically competent and keen to stay up to date with industry developments
Capable of working to deadlines and maintaining high service standards
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