Work Planner (Admin and Clerical)

Job Title: Work Planner (Admin and Clerical)

Reference: Cambridge

Salary: £18.26 per hour PAYE with accrued holiday and pension contribution

Hours: 37 hours per week Monday-Friday

Role length: 6 months opening assignment

Job type: Hybrid

Location: Cambridge

Contract Type: Temporary

The role: Working within the Estates and Facilities team, the Work Planner will coordinate and monitor building repair and maintenance appointments to ensure timely delivery, customer satisfaction, and efficient use of resources. You'll liaise with operatives, supervisors, and the customer service centre to maintain clear communication and ensure jobs are completed within target timescales.

• Manage and allocate daily appointments to operatives and subcontractors.
• Monitor progress and performance to ensure deadlines and targets are met.
• Reallocate work to cover absence or changing priorities.
• Support the supervisor with day to day workload planning and coordination.
• Liaise with housing management, suppliers, and tenants to resolve repair queries.
• Maintain accurate records and produce performance reports.
• Ensure compliance with health and safety and council procedures.

• Proven experience in work planning or scheduling, ideally within social housing or property maintenance.
• Strong IT skills, including Excel, Outlook, and management systems.
• Ability to manage competing priorities and work to tight deadlines.
• Excellent communication and organisational skills.
• Good understanding of property maintenance terminology and health and safety standards.

• Trade related qualification (NVQ Level 3/ONC or equivalent).
• Experience using repairs management software.
• Knowledge of Cambridge City Council processes.