Lead Customer Success Manager

BrightLocal empowers businesses to thrive and grow locally.

We do this by removing the complexity of local search marketing, enabling local businesses to rise above their competitors and win new customers.

Our ability to turn data into action, through AI-powered insights, expert guidance, and hands on support helps businesses make the right decisions, to grow in their local markets.

We believe in our purpose, and so do our customers. That means we're growingfastwe're looking for a Lead Customer Success Manager to join our Local SEO Services team.

If you love helping customers succeed, building strong teams, and making things click, this one's for you.

What you'll do

You'll be the main point of contact for a group of small but strategically important customers, including marketing agencies and local businesses. You'll guide them from onboarding through ongoing growth, making sure they see real value at every stage.

You'll also lead and coach a small team of Customer Success Managers and Account Managers, helping them stay focused, motivated, and high performing.

Your day to day will include:

• Onboarding new customers and setting clear success milestones
• Collaborating with SEO Managers to shape effective SEO plans
• Leading monthly or quarterly success review calls
• Monitoring customer health and stepping in before issues escalates
• Supporting upsell opportunities and renewal conversations
• Keeping detailed records across Planhat and GDrive
• Running regular 1 1s and coaching sessions with your team
• Working with Ops and Product to improve processes and efficiency

What we're looking for

You're a natural relationship builder who loves solving problems and helping people thrive. You balance customer care with commercial awareness, and you're confident leading both strategy and people.

You'll need to bring:

• 3+ years in Customer Success, Digital Account Management or Support
• Strong knowledge of SEO or digital marketing
• Excellent verbal and written communication skills
• A track record of driving adoption, renewals, and upsells
• Experience managing and mentoring a team
• Confidence working with CRMs, customer success tools, and SEO platforms
• Ability to stay organised, adaptable, and proactive in a fast moving environment

What you'll get in return

We believe in rewarding great work and giving you the tools to grow. Here's what's on offer:

• Salary: Competitive
• Bonus: Up to 20% of base salary
• Hybrid working: 2 days in our Brighton office, 3 days from home
• Holiday: 25 days plus bank holidays, plus your birthday off
• Duvet days: 3 per year, no questions asked
• Healthcare: Vitality Healthcare cover
• Learning & development: £1,000 personal learning budget per year, plus team wide development support

Why BrightLocal?

We're a friendly, expert team that cares about our customers and each other. We're passionate about making local SEO simple and actionable, and we love helping people feel confident and capable as they grow.

You'll find a collaborative culture, real ownership, and the chance to do work that matters.