ER & Resolution Manager

Are you looking for a new lead role in ER and Resolution?

Are you ready to lead and direct a team?

If so this could be the role for you.

Team management and development

Case Management and Reporting.

Employee Relations and Resolution Framework Operations

Outsourced Service Contract and Relationship Management, Engagement and Collaboration

Policy, Compliance, and Best Practice Service Improvement and Innovation

Top things about you

• You are a role model for our values, providing confidence to your service and creating the conditions for our people and residents to succeed.
• You work proactively with stakeholders across the council and partner organisations, representing your service at a senior level.
• You are organised and analytical, able to interpret and present complex information to senior leaders and your team.
• You are self-motivated and able to manage your own time effectively, working to your own and others' deadlines.
• You can deliver through significant change, working with your Assistant Director to make improvements across your service and team.

Your corporate contribution

• Work with your Assistant Director to deliver organisational change, ensuring appropriate systems of performance and development, communications, Equality Impact Assessment, monitoring and review are in place.
• Promote a strong commitment to Equality, Diversity, and Inclusion (EDI), embedding these principles into every aspect of service delivery.
• Ensure the Employee Relations Service aligns with Hounslow's digital strategy, driving digital transformation and innovation.
• Participate in the Council's emergency responses to emergency situations when required.
• Work across the Hounslow Leadership Team for positive corporate outcomes.

These are the values that drive us:

Lead with heart

We're here for the people of Hounslow. We work together with them and for them with care and compassion, with patience and in partnership. We put ourselves in other's shoes, remembering that every person is different, and every interaction is a real moment in their lives. We always feel first.

Do new

We need to do things differently if we're going to help Hounslow people thrive in the future. Hard work is important but it's not enough on its own. We need to challenge ourselves to break new ground, invent new approaches, try new ideas keep moving forward and keep improving. That means being ready to stop doing things we've done before. It means taking on risk and backing each other when we take a leap.

Pass on the power

The world keeps on changing and we need to change with it. We won't be able to adapt fast enough to the future needs of our residents if we stick to old-fashioned command and control. We need to hand over responsibility and give people more power to make decisions and act themselves. It's about being transparent and straightforward. It's about providing tools and support. But most of all, it's about being ready to trust each other to do the right thing.

Harness the mix

We work together, across disciplines and roles. We talk lots, share our insights, our skills and experience. We're not interested in siloes or defensiveness. We're always open to different approaches, we're flexible and ready to adapt. We break down the barriers between our parts and people to unlock the problem-solving power of our amazing mix of minds.

Be a rock

There's lots to do and people need us. It's up to us to take the initiative. To take responsibility. To stand up and be counted. Everyday. It's about being super focused, effective, and efficient. It's about allocating our resources smartly and with good rationale - using data to help guide our decisions. But most of all, it's about having the strength and determination to keep on going through thick and thin.