Onboarding Specialist (French Speaking) Salary: 29,500 per annum Location: Brighton (hybrid) Duration: Temporary, until 31/12/2026 Hours: 35 hours per week, Monday to Friday 8am - 4pm Manpower have a fantastic new opportunity for the right candidate to become an Implementation Specialist, working with our client, a FTSE 100 Credit Card Company. The Role In this role you'll be responsible for providing new and existing corporate clients of the business, with their first experience of our Client's industry leading onboarding process. You will consult with Corporate Card clients acting as the primary contact for the department. You will be leading the onboarding of international clients with the support of Business Development Managers. You'll be responsible for advising clients on the legal and regulatory requirements and carrying the contract through to completion, ensuring all documentation is provided and compliant to launch the business' commercial relationship. The role of Implementation Specialist is an exciting opportunity for a self-motivated, results driven individual who enjoys being part of a team, managing partners and building relationships. This role is critical to the success of the France Sales and Account Management Teams . You are responsible for ensuring a smooth and seamless end to end implementation, thus driving billings and growth for the business by creating ease for clients to use and manage their card programmes. The successful candidate will be responsible for the implementation of new and expanding corporate clients, driving a deep and valued relationship before passing the account to the account management teams. Responsibilities Onboarding of client to complete application forms and collect all legal documents required to launch the implementation The smooth setup of all aspects of the account, including detecting missing information, the card member application process, Internal platform, Corporate/Personal Membership Rewards, Billing Support Files, payment methods and other in scope requirements Input of new and expanding corporate client data to the risk tools and the resulting set up of the client's programme Taking ownership of projects that drive the development and enhancement of existing tools and process Providing premium and dedicated advisory services to our new commercial clients throughout the implementation and enrolment process Providing early engagement calls and e-mails to drive card activation, identifying and tackling any zero or below potential billers to drive charge volume Monitoring the billing and payment process by liaising directly with new customers at key times to ensure accounts are billing and settled correctly Working with the Sales, Account Sales, and Implementation Manager to achieve a successful implementation and handover to the relevant teams Requirements Ability to multitask, prioritise and work well under pressure Proven track record in building and retaining relationships with internal and external customers Excellent telephone, verbal and written communication skills Demonstrate self-motivation, results driven Proactively seeks opportunities for process improvements Proven problem solving and analytical skills Strong change management skills; able to adapt in an ever changing environment Knowledge of Excel essential Fluency in French is required If you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment, then apply here today!
Mar 09, 2026
Seasonal
Onboarding Specialist (French Speaking) Salary: 29,500 per annum Location: Brighton (hybrid) Duration: Temporary, until 31/12/2026 Hours: 35 hours per week, Monday to Friday 8am - 4pm Manpower have a fantastic new opportunity for the right candidate to become an Implementation Specialist, working with our client, a FTSE 100 Credit Card Company. The Role In this role you'll be responsible for providing new and existing corporate clients of the business, with their first experience of our Client's industry leading onboarding process. You will consult with Corporate Card clients acting as the primary contact for the department. You will be leading the onboarding of international clients with the support of Business Development Managers. You'll be responsible for advising clients on the legal and regulatory requirements and carrying the contract through to completion, ensuring all documentation is provided and compliant to launch the business' commercial relationship. The role of Implementation Specialist is an exciting opportunity for a self-motivated, results driven individual who enjoys being part of a team, managing partners and building relationships. This role is critical to the success of the France Sales and Account Management Teams . You are responsible for ensuring a smooth and seamless end to end implementation, thus driving billings and growth for the business by creating ease for clients to use and manage their card programmes. The successful candidate will be responsible for the implementation of new and expanding corporate clients, driving a deep and valued relationship before passing the account to the account management teams. Responsibilities Onboarding of client to complete application forms and collect all legal documents required to launch the implementation The smooth setup of all aspects of the account, including detecting missing information, the card member application process, Internal platform, Corporate/Personal Membership Rewards, Billing Support Files, payment methods and other in scope requirements Input of new and expanding corporate client data to the risk tools and the resulting set up of the client's programme Taking ownership of projects that drive the development and enhancement of existing tools and process Providing premium and dedicated advisory services to our new commercial clients throughout the implementation and enrolment process Providing early engagement calls and e-mails to drive card activation, identifying and tackling any zero or below potential billers to drive charge volume Monitoring the billing and payment process by liaising directly with new customers at key times to ensure accounts are billing and settled correctly Working with the Sales, Account Sales, and Implementation Manager to achieve a successful implementation and handover to the relevant teams Requirements Ability to multitask, prioritise and work well under pressure Proven track record in building and retaining relationships with internal and external customers Excellent telephone, verbal and written communication skills Demonstrate self-motivation, results driven Proactively seeks opportunities for process improvements Proven problem solving and analytical skills Strong change management skills; able to adapt in an ever changing environment Knowledge of Excel essential Fluency in French is required If you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment, then apply here today!
# Nordex Technical ExpertDepartment:EngineeringCountry:United KingdomCity:United Kingdom - Remote Working Description If you are a candidate, we're very keen to tell you more about this position. Please continue reading! If you are an agency, Head Hunter or similar 3rd party, please scroll all the way down so you won't miss our most important message to you. Nordex Technical Expert At Full Circle Wind Services, we keep wind turbines turning; whatever the brand. To boost our Operations team, we're looking for an Technical Expert (Nordex) who brings expertise, curiosity, and a can-do attitude. Most of our Nordex fleet is in France, which means we're looking for a French-speaking colleague with the right to work in France. Living in France is ideal, but if you're based elsewhere and willing to travel, we'd love to talk too. In this role, you'll be our go-to Nordex expert. You'll work hand-in-hand with electrical and mechanical colleagues, supporting field technicians and control room engineers when tricky faults appear. Sometimes that means jumping in remotely, other times it's about being on-site. Either way, your know-how is what keeps the turbines spinning instead of standing still. What you'll be doing Set the basics: Create and maintain technical and safety documentation, making sure service technicians have exactly what they need to do the job right. Investigate and solve: Dive into recurring issues, analyse performance data, prepare reports and root cause analyses, and design modifications that keep problems from coming back. Build knowledge: Collaborate with our training department and control room to set up and improve Nordex training programs. Support new beginnings: Help onboard new sites and customers by working with Supply Chain to get the right parts in place and carrying out walkdown inspections. Stay close to customers: Through our Control Room, respond to inquiries, provide clear solutions, and support projects in the field. Requirements What you bring We're after a proactive team player who feels at home in an international environment. You're fluent in French and English, and you put the customer at the center of everything you do. You mix analytical skills with hands-on troubleshooting, and from a technical point of view you have: An electrical qualification (or higher) - plus the relevant habilitation électrique to work in France. At least five years of wind turbine experience, including working with SCADA systems. The ability to pass the required medical and fitness tests. French speaking (desired). Bonus points if you also bring: Experience with gearbox endoscope inspections HV awareness / AP or SAP qualifications More in-depth knowledge of SCADA systems About Full Circle At Full Circle, we've been in the wind turbine game for over two decades, and now, we're ready to spread our wings and soar as an independent entity, supporting various wind turbine brands. Our journey into independence began in 2021, and every day, our team is fuelled by the excitement of growth and autonomy. Our Mission: Offering Top-Notch Support, No Exceptions! We're here to dish out top-tier maintenance support to everyone in need, regardless of the turbine brand or whether you've got one or a hundred turbines in your backyard. Expect us to swoop in with agile, honest, and lightning-fast support. From routine maintenance to blade inspections, repairs, 24/7 remote monitoring, and even those must-do statutory inspections - we've got your back! Basically, everything to keep those turbines dancing in the wind. Our Secret Sauce: Expertise, Resources, and a Personal Touch! We're renowned for our wizard-like expertise, abundant resources, and a friendly, personalized approach that ensures you squeeze every last whirl out of those turbines. Our HQ: Where Magic Happens! Our headquarters are nestled in the lively city of Amersfoort, Netherlands. But hey, our squad is scattered all across Europe, maintaining wind turbines across the globe. Meet Our Funky, Spirited Team! We're not just a team; we're a bubbling cauldron of enthusiasm and youthfulness, growing alongside our company. That makes our work environment an absolute blast-overflowing with energy and collaboration! We're open, direct, and as honest as a clear blue sky, reflecting the diverse world we live in! If you're still hanging in there and thinking, "This sounds like my kind of jam," hit that apply button. We're itching to meet folks who match our vibe and skills. Let's make some wind turbine magic together! Join us at Full Circle. If you're keen on renewable energy and thrive in a dynamic environment, we want you on our team! Apply Now and Let's Rock the Wind Turbine World Together! NOTE TO 3RD PARTIES: Here at Full Circle we are very lucky to be very successful recruiting all our new employees ourselves. Something we are very proud of. Despite our kind requests to all of you not to reach out for support in this area, our HR team, hiring managers and our front office are overwhelmed with contact requests, telephone calls, email requests and other attempts to get in touch. We know you guys are out there, we understand that this cold acquisition is part of your job, but we strongly request you to respect our time and not reach out. We want to use all the time we have to make the world a greener place! If we ever need support, we'll work with our preferred suppliers (and no, we are not looking for new ones ;- We appreciate your understanding on this, and we wish you the best of luck on finding your next client.
Mar 05, 2026
Full time
# Nordex Technical ExpertDepartment:EngineeringCountry:United KingdomCity:United Kingdom - Remote Working Description If you are a candidate, we're very keen to tell you more about this position. Please continue reading! If you are an agency, Head Hunter or similar 3rd party, please scroll all the way down so you won't miss our most important message to you. Nordex Technical Expert At Full Circle Wind Services, we keep wind turbines turning; whatever the brand. To boost our Operations team, we're looking for an Technical Expert (Nordex) who brings expertise, curiosity, and a can-do attitude. Most of our Nordex fleet is in France, which means we're looking for a French-speaking colleague with the right to work in France. Living in France is ideal, but if you're based elsewhere and willing to travel, we'd love to talk too. In this role, you'll be our go-to Nordex expert. You'll work hand-in-hand with electrical and mechanical colleagues, supporting field technicians and control room engineers when tricky faults appear. Sometimes that means jumping in remotely, other times it's about being on-site. Either way, your know-how is what keeps the turbines spinning instead of standing still. What you'll be doing Set the basics: Create and maintain technical and safety documentation, making sure service technicians have exactly what they need to do the job right. Investigate and solve: Dive into recurring issues, analyse performance data, prepare reports and root cause analyses, and design modifications that keep problems from coming back. Build knowledge: Collaborate with our training department and control room to set up and improve Nordex training programs. Support new beginnings: Help onboard new sites and customers by working with Supply Chain to get the right parts in place and carrying out walkdown inspections. Stay close to customers: Through our Control Room, respond to inquiries, provide clear solutions, and support projects in the field. Requirements What you bring We're after a proactive team player who feels at home in an international environment. You're fluent in French and English, and you put the customer at the center of everything you do. You mix analytical skills with hands-on troubleshooting, and from a technical point of view you have: An electrical qualification (or higher) - plus the relevant habilitation électrique to work in France. At least five years of wind turbine experience, including working with SCADA systems. The ability to pass the required medical and fitness tests. French speaking (desired). Bonus points if you also bring: Experience with gearbox endoscope inspections HV awareness / AP or SAP qualifications More in-depth knowledge of SCADA systems About Full Circle At Full Circle, we've been in the wind turbine game for over two decades, and now, we're ready to spread our wings and soar as an independent entity, supporting various wind turbine brands. Our journey into independence began in 2021, and every day, our team is fuelled by the excitement of growth and autonomy. Our Mission: Offering Top-Notch Support, No Exceptions! We're here to dish out top-tier maintenance support to everyone in need, regardless of the turbine brand or whether you've got one or a hundred turbines in your backyard. Expect us to swoop in with agile, honest, and lightning-fast support. From routine maintenance to blade inspections, repairs, 24/7 remote monitoring, and even those must-do statutory inspections - we've got your back! Basically, everything to keep those turbines dancing in the wind. Our Secret Sauce: Expertise, Resources, and a Personal Touch! We're renowned for our wizard-like expertise, abundant resources, and a friendly, personalized approach that ensures you squeeze every last whirl out of those turbines. Our HQ: Where Magic Happens! Our headquarters are nestled in the lively city of Amersfoort, Netherlands. But hey, our squad is scattered all across Europe, maintaining wind turbines across the globe. Meet Our Funky, Spirited Team! We're not just a team; we're a bubbling cauldron of enthusiasm and youthfulness, growing alongside our company. That makes our work environment an absolute blast-overflowing with energy and collaboration! We're open, direct, and as honest as a clear blue sky, reflecting the diverse world we live in! If you're still hanging in there and thinking, "This sounds like my kind of jam," hit that apply button. We're itching to meet folks who match our vibe and skills. Let's make some wind turbine magic together! Join us at Full Circle. If you're keen on renewable energy and thrive in a dynamic environment, we want you on our team! Apply Now and Let's Rock the Wind Turbine World Together! NOTE TO 3RD PARTIES: Here at Full Circle we are very lucky to be very successful recruiting all our new employees ourselves. Something we are very proud of. Despite our kind requests to all of you not to reach out for support in this area, our HR team, hiring managers and our front office are overwhelmed with contact requests, telephone calls, email requests and other attempts to get in touch. We know you guys are out there, we understand that this cold acquisition is part of your job, but we strongly request you to respect our time and not reach out. We want to use all the time we have to make the world a greener place! If we ever need support, we'll work with our preferred suppliers (and no, we are not looking for new ones ;- We appreciate your understanding on this, and we wish you the best of luck on finding your next client.
MCS Group are proud to be partnering with a leading, award-winning agricultural machinery manufacturer to recruit a French-Speaking Business Development Manager. This opportunity is ideally suited to a commercially driven, relationship-focused sales professional with proven experience in agricultural machinery or technical agri-sales. The successful candidate will take ownership of a defined territory, driving dealership development, end-user sales growth, and long-term customer partnerships across the region. Fluency in French is essential to support dealer and customer engagement within French-speaking markets. Role & Responsibilities Take full responsibility for all sales activity across the designated territory, managing the complete sales lifecycle from initial enquiry through to aftersales support and customer retention Develop and execute structured territory sales plans in collaboration with the Marketing team to maximise market penetration and brand visibility Identify, recruit, and develop new dealership partners through strong sector knowledge and targeted prospecting activity Present and demonstrate products and services to dealers, ensuring appropriate stock levels and alignment with market demand Proactively generate and convert direct sales leads with end users, maintaining disciplined pipeline management and follow-through Represent the business at industry exhibitions, trade shows, and promotional events to strengthen brand presence and cultivate strategic relationships Conduct regular technical visits to the company's state-of-the-art UK manufacturing facility to maintain in-depth product knowledge Work collaboratively within a high-performing sales team, reporting directly to the General Manager and contributing to overall revenue strategy Essential Skills & Criteria Fluent French speaker with the ability to conduct commercial negotiations and technical discussions confidently Proven track record in agricultural machinery sales, or a strong recent background in technical sales within the agricultural sector Demonstrated success in territory development, dealership growth, and achieving revenue targets Strong commercial acumen with the ability to identify market opportunities and convert them into sustainable sales growth Excellent relationship-building and stakeholder management skills across dealer networks and end-user customers Highly self-motivated, proactive, and results-oriented approach to territory management Strong IT proficiency, including Microsoft Office and effective use of CRM systems for pipeline and performance tracking Full clean driving licence and willingness to travel extensively within the territory What's on Offer Competitive base salary up to 50K with an OTE of 70K Company vehicle Opportunity to represent a premium, award-winning agricultural manufacturing brand Structured product training and ongoing professional development Supportive leadership environment with clear growth and progression pathways
Mar 02, 2026
Full time
MCS Group are proud to be partnering with a leading, award-winning agricultural machinery manufacturer to recruit a French-Speaking Business Development Manager. This opportunity is ideally suited to a commercially driven, relationship-focused sales professional with proven experience in agricultural machinery or technical agri-sales. The successful candidate will take ownership of a defined territory, driving dealership development, end-user sales growth, and long-term customer partnerships across the region. Fluency in French is essential to support dealer and customer engagement within French-speaking markets. Role & Responsibilities Take full responsibility for all sales activity across the designated territory, managing the complete sales lifecycle from initial enquiry through to aftersales support and customer retention Develop and execute structured territory sales plans in collaboration with the Marketing team to maximise market penetration and brand visibility Identify, recruit, and develop new dealership partners through strong sector knowledge and targeted prospecting activity Present and demonstrate products and services to dealers, ensuring appropriate stock levels and alignment with market demand Proactively generate and convert direct sales leads with end users, maintaining disciplined pipeline management and follow-through Represent the business at industry exhibitions, trade shows, and promotional events to strengthen brand presence and cultivate strategic relationships Conduct regular technical visits to the company's state-of-the-art UK manufacturing facility to maintain in-depth product knowledge Work collaboratively within a high-performing sales team, reporting directly to the General Manager and contributing to overall revenue strategy Essential Skills & Criteria Fluent French speaker with the ability to conduct commercial negotiations and technical discussions confidently Proven track record in agricultural machinery sales, or a strong recent background in technical sales within the agricultural sector Demonstrated success in territory development, dealership growth, and achieving revenue targets Strong commercial acumen with the ability to identify market opportunities and convert them into sustainable sales growth Excellent relationship-building and stakeholder management skills across dealer networks and end-user customers Highly self-motivated, proactive, and results-oriented approach to territory management Strong IT proficiency, including Microsoft Office and effective use of CRM systems for pipeline and performance tracking Full clean driving licence and willingness to travel extensively within the territory What's on Offer Competitive base salary up to 50K with an OTE of 70K Company vehicle Opportunity to represent a premium, award-winning agricultural manufacturing brand Structured product training and ongoing professional development Supportive leadership environment with clear growth and progression pathways
You know that corporate document or piece of research you know you have somewhere but you can't seem to find it? The struggle to gather, organize and visualize all corporate knowledge and insights is real. We are Stravito and this is the problem we solve. Due to the universal nature of the problem, our customers come from various industries all around the world. We help world-leading organizations, such as McDonald's, Nestlé, Burberry and Heineken, better understaind their customers and make better, insights-backed decisions by organizing their knowledge and making it easy to access through our intuitive platform. We really mean it when we say we're a diverse and international team as our team of 100 has more than 30 different nationalities! We are guided by our operating principles: simplicity first, an "own it, do it" mentality, embracing different perspectives, and enjoying the journey together. About the job As a Customer Success Manager, you will have ownership of driving engagement and value for a portfolio of enterprise customers. You will: Manage, support and develop a portfolio of enterprise customers (B2B) Connect with stakeholders to understand and develop expertise when it comes to what drives user value and engagement Develop the business by identifying patterns and synergies between different end-user use cases Proactively share customer learnings and insights with the broader Stravito team. Report to the Lead Customer Success Manager for Europe Work closely with Product, Tech & Design to make it happen! About you To be successful in this role, you need: Previous experience as Customer Success Manager (B2B) "Customer mindset" - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are Business-orientation - constantly thinking of how to grow and scale your customer. Ability to thrive in start-up and remote-first environments Strong interpersonal and communication skills Fluency in English and French, both spoken and written This role is remote but applicants must be located and have the right to workin the UK, the Netherlands, Sweden or Germany. What's in it for you? You will join a remote-first and globally spread team, with company events a couple of times each year as the icing on the cake We offer a fun, collaborative environment where everyone truly cares and helps each other. We have zero micro-management and instead you are encouraged to cultivate your own processes while giving and receiving feedback for improvement. Add to that a competitive compensation package, the possibility of working with cutting-edge technology in our industry (such as GenAI) and to be part of simplifying the professional lives of many - what's not to like? We look forward to hearing from you!
Feb 28, 2026
Full time
You know that corporate document or piece of research you know you have somewhere but you can't seem to find it? The struggle to gather, organize and visualize all corporate knowledge and insights is real. We are Stravito and this is the problem we solve. Due to the universal nature of the problem, our customers come from various industries all around the world. We help world-leading organizations, such as McDonald's, Nestlé, Burberry and Heineken, better understaind their customers and make better, insights-backed decisions by organizing their knowledge and making it easy to access through our intuitive platform. We really mean it when we say we're a diverse and international team as our team of 100 has more than 30 different nationalities! We are guided by our operating principles: simplicity first, an "own it, do it" mentality, embracing different perspectives, and enjoying the journey together. About the job As a Customer Success Manager, you will have ownership of driving engagement and value for a portfolio of enterprise customers. You will: Manage, support and develop a portfolio of enterprise customers (B2B) Connect with stakeholders to understand and develop expertise when it comes to what drives user value and engagement Develop the business by identifying patterns and synergies between different end-user use cases Proactively share customer learnings and insights with the broader Stravito team. Report to the Lead Customer Success Manager for Europe Work closely with Product, Tech & Design to make it happen! About you To be successful in this role, you need: Previous experience as Customer Success Manager (B2B) "Customer mindset" - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are Business-orientation - constantly thinking of how to grow and scale your customer. Ability to thrive in start-up and remote-first environments Strong interpersonal and communication skills Fluency in English and French, both spoken and written This role is remote but applicants must be located and have the right to workin the UK, the Netherlands, Sweden or Germany. What's in it for you? You will join a remote-first and globally spread team, with company events a couple of times each year as the icing on the cake We offer a fun, collaborative environment where everyone truly cares and helps each other. We have zero micro-management and instead you are encouraged to cultivate your own processes while giving and receiving feedback for improvement. Add to that a competitive compensation package, the possibility of working with cutting-edge technology in our industry (such as GenAI) and to be part of simplifying the professional lives of many - what's not to like? We look forward to hearing from you!
A leading warehouse automation firm is seeking a Customer Success Manager fluent in French to ensure clients derive maximum value from the DexoryView platform. This role involves regular travel across the UK and Europe, fostering relationships with key stakeholders, and actively engaging in customer training and onboarding. Ideal candidates will have strong commercial acumen, experience in customer success roles, and the ability to interpret data-driven insights. A commitment to delivering outstanding results is essential.
Feb 28, 2026
Full time
A leading warehouse automation firm is seeking a Customer Success Manager fluent in French to ensure clients derive maximum value from the DexoryView platform. This role involves regular travel across the UK and Europe, fostering relationships with key stakeholders, and actively engaging in customer training and onboarding. Ideal candidates will have strong commercial acumen, experience in customer success roles, and the ability to interpret data-driven insights. A commitment to delivering outstanding results is essential.
Customer Success Manager (Fluent French Speaker) UK Remote & Travel At Dexory, we're redefining warehouse automation through AI, robotics and real-time data. As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth. Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes. Role As a French speaking Customer Success Manager (CSM), you will be instrumental in ensuring our customers derive maximum value from our platform,DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time. This role includes regular travel to client sites across the UK and Europe. You'll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data. You'll provide training, implementation guidance, and business context to ensure successful outcomes across entire organisations. Responsibilities Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process. Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView's capabilities accordingly. Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits. Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones. Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention. Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs. Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered. Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies. About you Proven experience in aCustomer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. Strong commercial acumen with a track record ofdriving renewals, expansions, and long-term account growth. Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders. Comfort working withdata-driven insights- able to interpret and explain high-level warehouse or operational metrics and trends. Experience in deliveringonboarding, training, and customer-facing workshops, both in person and virtually. Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously. Willingness totravel frequently across the UK and Europe to support client relationships (estimated 1+ day/week). Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems. Operating Principles Performance:High standards, outstanding results, Commitment:All in, every time One team:One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. Benefits Private healthcare via Bupa with 24/7 medical helpline Life insurance Income protection Pension: 4+% employee with option to opt into salary exchange, 5% employer Employee Assistance Programme - mental wellbeing, financial and legal advice/support 25 holidays per year Full meals onsite in Wallingford Fun team events on and offsite, snacks of all kinds in the office AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note: We are unable to provide sponsorship or relocation for this role.
Feb 28, 2026
Full time
Customer Success Manager (Fluent French Speaker) UK Remote & Travel At Dexory, we're redefining warehouse automation through AI, robotics and real-time data. As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth. Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes. Role As a French speaking Customer Success Manager (CSM), you will be instrumental in ensuring our customers derive maximum value from our platform,DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time. This role includes regular travel to client sites across the UK and Europe. You'll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data. You'll provide training, implementation guidance, and business context to ensure successful outcomes across entire organisations. Responsibilities Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process. Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView's capabilities accordingly. Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits. Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones. Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention. Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs. Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered. Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies. About you Proven experience in aCustomer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. Strong commercial acumen with a track record ofdriving renewals, expansions, and long-term account growth. Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders. Comfort working withdata-driven insights- able to interpret and explain high-level warehouse or operational metrics and trends. Experience in deliveringonboarding, training, and customer-facing workshops, both in person and virtually. Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously. Willingness totravel frequently across the UK and Europe to support client relationships (estimated 1+ day/week). Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems. Operating Principles Performance:High standards, outstanding results, Commitment:All in, every time One team:One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. Benefits Private healthcare via Bupa with 24/7 medical helpline Life insurance Income protection Pension: 4+% employee with option to opt into salary exchange, 5% employer Employee Assistance Programme - mental wellbeing, financial and legal advice/support 25 holidays per year Full meals onsite in Wallingford Fun team events on and offsite, snacks of all kinds in the office AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note: We are unable to provide sponsorship or relocation for this role.
We're excited to be recruiting for a French speaking Customer service position for our Global client based in Ashford. If you're fluent in French and enjoy assisting customers through phone, email, and chat, ensuring a memorable experience every time, then we have the ideal opportunity for you. Perhaps you have friends who speak French who could join the team and train with you at the same time? This role offers the opportunity to help others, thrive in a collaborative environment and the opportunity to develop your career too. Please find all the details below: Job title: French speaking Customer Service Executive Location: Ashford, Kent Hybrid: Yes, with free on-site parking for your convenience Salary: 27,000 Duration: 12 months fixed term contract Start date: Immediate or our client can wait if you require 4 weeks notice Hours: Monday - Friday 7:30am - 4pm (45 minutes for lunch) Annual leave: 25 days + Bank holidays Development opportunities: To grow your skills and career As a French speaking Customer Service Executive your duties and responsibilities would be to: Liaise with customers and suppliers in France Process customer orders Respond to any queries on the telephone and on e-mail Build relationships with customers Update customers about deliveries Handle occasional complaints Ideal skills and experience for the position: Bi lingual French and English is essential Previous experience within a Customer service office environment Experience of processing customers orders Knowledge of Microsoft applications, especially Excel Next steps: If you're enthusiastic to utilise your French skills and you're passionate about Customer service, we would love to hear from you - apply today ! Don't miss out on this fantastic opportunity to join a leading organisation. Know someone who might be perfect for this role? Refer them and if they're successful, you'll receive a 100 voucher of your choice! (Terms apply) Don't forget: If your application matches the job requirements, we'll email you - please check your junk/spam folders. If you hear from us, call Bonnie (Candidate Manager) or Nicola (Elite Consultant) on (phone number removed) within 24 hours to discuss the role in more detail. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 24, 2026
Contractor
We're excited to be recruiting for a French speaking Customer service position for our Global client based in Ashford. If you're fluent in French and enjoy assisting customers through phone, email, and chat, ensuring a memorable experience every time, then we have the ideal opportunity for you. Perhaps you have friends who speak French who could join the team and train with you at the same time? This role offers the opportunity to help others, thrive in a collaborative environment and the opportunity to develop your career too. Please find all the details below: Job title: French speaking Customer Service Executive Location: Ashford, Kent Hybrid: Yes, with free on-site parking for your convenience Salary: 27,000 Duration: 12 months fixed term contract Start date: Immediate or our client can wait if you require 4 weeks notice Hours: Monday - Friday 7:30am - 4pm (45 minutes for lunch) Annual leave: 25 days + Bank holidays Development opportunities: To grow your skills and career As a French speaking Customer Service Executive your duties and responsibilities would be to: Liaise with customers and suppliers in France Process customer orders Respond to any queries on the telephone and on e-mail Build relationships with customers Update customers about deliveries Handle occasional complaints Ideal skills and experience for the position: Bi lingual French and English is essential Previous experience within a Customer service office environment Experience of processing customers orders Knowledge of Microsoft applications, especially Excel Next steps: If you're enthusiastic to utilise your French skills and you're passionate about Customer service, we would love to hear from you - apply today ! Don't miss out on this fantastic opportunity to join a leading organisation. Know someone who might be perfect for this role? Refer them and if they're successful, you'll receive a 100 voucher of your choice! (Terms apply) Don't forget: If your application matches the job requirements, we'll email you - please check your junk/spam folders. If you hear from us, call Bonnie (Candidate Manager) or Nicola (Elite Consultant) on (phone number removed) within 24 hours to discuss the role in more detail. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Strategic Customer Success Manager - French Speaking London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Strategic CSM, you'll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You'll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin - from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world's leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. Responsibilities Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms. Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy. Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. Maintain deep product knowledge of Fin's fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. Prioritize competing demands to drive the highest-value outcomes across your customer portfolio. Be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy. What skills do I need? 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. Experience with business process mapping, requirements analysis, and solution design. Strong technical acumen and passion for AI/agent-building (coding not required). Ability to simplify and communicate complex problems clearly across audiences. Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. Self-motivated, adaptable, and curious team player with a high level of self-efficacy. Fluent French We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Feb 15, 2026
Full time
Strategic Customer Success Manager - French Speaking London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Strategic CSM, you'll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You'll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin - from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world's leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. Responsibilities Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms. Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy. Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. Maintain deep product knowledge of Fin's fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. Prioritize competing demands to drive the highest-value outcomes across your customer portfolio. Be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy. What skills do I need? 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. Experience with business process mapping, requirements analysis, and solution design. Strong technical acumen and passion for AI/agent-building (coding not required). Ability to simplify and communicate complex problems clearly across audiences. Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. Self-motivated, adaptable, and curious team player with a high level of self-efficacy. Fluent French We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
