Compass UK & Ireland
High Wycombe, Buckinghamshire
Director Of Sales - Kents Hill Park, Milton Keynes Full-Time / Permanent Competitive Salary + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We have an incredible opportunity for a Sales Director, to join Kents Hill Park. As Director of Sales, you will take responsibility for the achievement of the revenue target for Kents Hill Park - part of The Venues Collection, whilst supporting the other properties in the collection Create and implement a cohesive, pro-active, Sales & Marketing Plan for your venue As a member of Kents Hill Park's Senior Management team, play an active role in the development of the venues Business Plan Build long term, profitable client relationships with your accounts that enable account revenue growth and retention Identify and grow new accounts for Kents Hill Park and the collection to support overall revenue performance. Key Responsibilities and Duties • Responsible for developing a sales culture for Kents Hill Park, acting as the sales ambassador demonstrating expertise and motivation • To source and grow training, day delegate, 24 Hour Conference, Corporate, Association & Religious Group business, through your account portfolio and work with the wider TVC Sales Team & Lime Venue Portfolio (LVP) • Day to day management of the on-property Sales Executive ensuring targets, KPI's are in place to support driving overall sales performance for the venue • To be an active member of the venue's sales strategy meeting • Update and own the sales and marketing plan in conjunction with the GM • Be the visible sales leader within your venue • Communicate with your GM daily, communicating your activities • Achieve personal Key performance indicators and objectives • Be fully engaged with the TVC sales and marketing plan and the LVP sales activity calendar • Be based at your venue unless on an appointment or regional activity • Review status change report daily and action any relevant bookings • Responsible for working with the marketing team to deliver the sales, marketing and communications plan across agreed key segments for the venue • Represent Kents Hill Park & The Venues Collection as agreed at industry events, exhibitions or industry association partnerships events • Support the Sales Office Manager with running conversion weeks and regular conversion focus for the re-active on property sales team • Support the Sales Office Manager with "Sales" Training for the on property re-active team to ensure that they are confident in upselling techniques, showrounds and converting of business • Attend relevant internal/external/company sales meetings • Undertake/assist with special TVC projects on an ad hoc basis The Ideal Candidate • To be successful in this role, it is essential that you are naturally confident, highly driven and have a focused and ambitious nature • You will have a proven track record of developing and winning new conference, events and corporate business • A track record of winning new customers, retaining and growing existing customers • Track record of meeting and exceeding sales goals - passionate about delivering the numbers • High motivation for achieving sales • Positive and effective team player, able to operate at senior level and contribute to overall leadership team activity • The ideal candidate will also previously have worked within the hotel/hospitality sector and have account management and new business development experience • Can work under pressure and on their own initiative with minimal supervision - be self motivated and committed • You may be required to travel to all TVC properties which may require overnight stays Benefits Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children) Aviva Digicare - Free annual healthcare check Exclusive Benefits & Wellbeing site (Perks at Work) Entertainment discounts - up to 55% off cinema tickets Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) Travel discounts - Discounts with holiday companies such as TUI and Expedia Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards Meals on duty Vodaphone discounts Pension scheme and Life Assurance Employee Assistance Programme 23 days + BH's and additional day off for your birthday 2 days additional leave, following return from Maternity leave during first year back Competitive and supportive family benefits Day off for baby's first birthday Holiday purchase scheme On-going training & development and career pathways Professional subscriptions paid Financial wellbeing programme and preferred rates on salary finance products Great things happen when people get together in our spaces to meet and spaces to sleep at Kents Hill Park. From conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves. We combine our spaces with a bigger family. Kents Hill Park is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services. Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com SU Collection Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! Single description (external) JBRP1_UKTJ
Jul 31, 2026
Full time
Director Of Sales - Kents Hill Park, Milton Keynes Full-Time / Permanent Competitive Salary + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We have an incredible opportunity for a Sales Director, to join Kents Hill Park. As Director of Sales, you will take responsibility for the achievement of the revenue target for Kents Hill Park - part of The Venues Collection, whilst supporting the other properties in the collection Create and implement a cohesive, pro-active, Sales & Marketing Plan for your venue As a member of Kents Hill Park's Senior Management team, play an active role in the development of the venues Business Plan Build long term, profitable client relationships with your accounts that enable account revenue growth and retention Identify and grow new accounts for Kents Hill Park and the collection to support overall revenue performance. Key Responsibilities and Duties • Responsible for developing a sales culture for Kents Hill Park, acting as the sales ambassador demonstrating expertise and motivation • To source and grow training, day delegate, 24 Hour Conference, Corporate, Association & Religious Group business, through your account portfolio and work with the wider TVC Sales Team & Lime Venue Portfolio (LVP) • Day to day management of the on-property Sales Executive ensuring targets, KPI's are in place to support driving overall sales performance for the venue • To be an active member of the venue's sales strategy meeting • Update and own the sales and marketing plan in conjunction with the GM • Be the visible sales leader within your venue • Communicate with your GM daily, communicating your activities • Achieve personal Key performance indicators and objectives • Be fully engaged with the TVC sales and marketing plan and the LVP sales activity calendar • Be based at your venue unless on an appointment or regional activity • Review status change report daily and action any relevant bookings • Responsible for working with the marketing team to deliver the sales, marketing and communications plan across agreed key segments for the venue • Represent Kents Hill Park & The Venues Collection as agreed at industry events, exhibitions or industry association partnerships events • Support the Sales Office Manager with running conversion weeks and regular conversion focus for the re-active on property sales team • Support the Sales Office Manager with "Sales" Training for the on property re-active team to ensure that they are confident in upselling techniques, showrounds and converting of business • Attend relevant internal/external/company sales meetings • Undertake/assist with special TVC projects on an ad hoc basis The Ideal Candidate • To be successful in this role, it is essential that you are naturally confident, highly driven and have a focused and ambitious nature • You will have a proven track record of developing and winning new conference, events and corporate business • A track record of winning new customers, retaining and growing existing customers • Track record of meeting and exceeding sales goals - passionate about delivering the numbers • High motivation for achieving sales • Positive and effective team player, able to operate at senior level and contribute to overall leadership team activity • The ideal candidate will also previously have worked within the hotel/hospitality sector and have account management and new business development experience • Can work under pressure and on their own initiative with minimal supervision - be self motivated and committed • You may be required to travel to all TVC properties which may require overnight stays Benefits Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children) Aviva Digicare - Free annual healthcare check Exclusive Benefits & Wellbeing site (Perks at Work) Entertainment discounts - up to 55% off cinema tickets Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) Travel discounts - Discounts with holiday companies such as TUI and Expedia Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards Meals on duty Vodaphone discounts Pension scheme and Life Assurance Employee Assistance Programme 23 days + BH's and additional day off for your birthday 2 days additional leave, following return from Maternity leave during first year back Competitive and supportive family benefits Day off for baby's first birthday Holiday purchase scheme On-going training & development and career pathways Professional subscriptions paid Financial wellbeing programme and preferred rates on salary finance products Great things happen when people get together in our spaces to meet and spaces to sleep at Kents Hill Park. From conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves. We combine our spaces with a bigger family. Kents Hill Park is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services. Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com SU Collection Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! Single description (external) JBRP1_UKTJ
Compass UK & Ireland
Milton Keynes, Buckinghamshire
Director Of Sales - Kents Hill Park, Milton Keynes Full-Time / Permanent Competitive Salary + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We have an incredible opportunity for a Sales Director, to join Kents Hill Park. As Director of Sales, you will take responsibility for the achievement of the revenue target for Kents Hill Park - part of The Venues Collection, whilst supporting the other properties in the collection Create and implement a cohesive, pro-active, Sales & Marketing Plan for your venue As a member of Kents Hill Park's Senior Management team, play an active role in the development of the venues Business Plan Build long term, profitable client relationships with your accounts that enable account revenue growth and retention Identify and grow new accounts for Kents Hill Park and the collection to support overall revenue performance. Key Responsibilities and Duties • Responsible for developing a sales culture for Kents Hill Park, acting as the sales ambassador demonstrating expertise and motivation • To source and grow training, day delegate, 24 Hour Conference, Corporate, Association & Religious Group business, through your account portfolio and work with the wider TVC Sales Team & Lime Venue Portfolio (LVP) • Day to day management of the on-property Sales Executive ensuring targets, KPI's are in place to support driving overall sales performance for the venue • To be an active member of the venue's sales strategy meeting • Update and own the sales and marketing plan in conjunction with the GM • Be the visible sales leader within your venue • Communicate with your GM daily, communicating your activities • Achieve personal Key performance indicators and objectives • Be fully engaged with the TVC sales and marketing plan and the LVP sales activity calendar • Be based at your venue unless on an appointment or regional activity • Review status change report daily and action any relevant bookings • Responsible for working with the marketing team to deliver the sales, marketing and communications plan across agreed key segments for the venue • Represent Kents Hill Park & The Venues Collection as agreed at industry events, exhibitions or industry association partnerships events • Support the Sales Office Manager with running conversion weeks and regular conversion focus for the re-active on property sales team • Support the Sales Office Manager with "Sales" Training for the on property re-active team to ensure that they are confident in upselling techniques, showrounds and converting of business • Attend relevant internal/external/company sales meetings • Undertake/assist with special TVC projects on an ad hoc basis The Ideal Candidate • To be successful in this role, it is essential that you are naturally confident, highly driven and have a focused and ambitious nature • You will have a proven track record of developing and winning new conference, events and corporate business • A track record of winning new customers, retaining and growing existing customers • Track record of meeting and exceeding sales goals - passionate about delivering the numbers • High motivation for achieving sales • Positive and effective team player, able to operate at senior level and contribute to overall leadership team activity • The ideal candidate will also previously have worked within the hotel/hospitality sector and have account management and new business development experience • Can work under pressure and on their own initiative with minimal supervision - be self motivated and committed • You may be required to travel to all TVC properties which may require overnight stays Benefits Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children) Aviva Digicare - Free annual healthcare check Exclusive Benefits & Wellbeing site (Perks at Work) Entertainment discounts - up to 55% off cinema tickets Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) Travel discounts - Discounts with holiday companies such as TUI and Expedia Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards Meals on duty Vodaphone discounts Pension scheme and Life Assurance Employee Assistance Programme 23 days + BH's and additional day off for your birthday 2 days additional leave, following return from Maternity leave during first year back Competitive and supportive family benefits Day off for baby's first birthday Holiday purchase scheme On-going training & development and career pathways Professional subscriptions paid Financial wellbeing programme and preferred rates on salary finance products Great things happen when people get together in our spaces to meet and spaces to sleep at Kents Hill Park. From conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves. We combine our spaces with a bigger family. Kents Hill Park is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services. Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com SU Collection Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! Single description (external) JBRP1_UKTJ
Jul 31, 2026
Full time
Director Of Sales - Kents Hill Park, Milton Keynes Full-Time / Permanent Competitive Salary + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We have an incredible opportunity for a Sales Director, to join Kents Hill Park. As Director of Sales, you will take responsibility for the achievement of the revenue target for Kents Hill Park - part of The Venues Collection, whilst supporting the other properties in the collection Create and implement a cohesive, pro-active, Sales & Marketing Plan for your venue As a member of Kents Hill Park's Senior Management team, play an active role in the development of the venues Business Plan Build long term, profitable client relationships with your accounts that enable account revenue growth and retention Identify and grow new accounts for Kents Hill Park and the collection to support overall revenue performance. Key Responsibilities and Duties • Responsible for developing a sales culture for Kents Hill Park, acting as the sales ambassador demonstrating expertise and motivation • To source and grow training, day delegate, 24 Hour Conference, Corporate, Association & Religious Group business, through your account portfolio and work with the wider TVC Sales Team & Lime Venue Portfolio (LVP) • Day to day management of the on-property Sales Executive ensuring targets, KPI's are in place to support driving overall sales performance for the venue • To be an active member of the venue's sales strategy meeting • Update and own the sales and marketing plan in conjunction with the GM • Be the visible sales leader within your venue • Communicate with your GM daily, communicating your activities • Achieve personal Key performance indicators and objectives • Be fully engaged with the TVC sales and marketing plan and the LVP sales activity calendar • Be based at your venue unless on an appointment or regional activity • Review status change report daily and action any relevant bookings • Responsible for working with the marketing team to deliver the sales, marketing and communications plan across agreed key segments for the venue • Represent Kents Hill Park & The Venues Collection as agreed at industry events, exhibitions or industry association partnerships events • Support the Sales Office Manager with running conversion weeks and regular conversion focus for the re-active on property sales team • Support the Sales Office Manager with "Sales" Training for the on property re-active team to ensure that they are confident in upselling techniques, showrounds and converting of business • Attend relevant internal/external/company sales meetings • Undertake/assist with special TVC projects on an ad hoc basis The Ideal Candidate • To be successful in this role, it is essential that you are naturally confident, highly driven and have a focused and ambitious nature • You will have a proven track record of developing and winning new conference, events and corporate business • A track record of winning new customers, retaining and growing existing customers • Track record of meeting and exceeding sales goals - passionate about delivering the numbers • High motivation for achieving sales • Positive and effective team player, able to operate at senior level and contribute to overall leadership team activity • The ideal candidate will also previously have worked within the hotel/hospitality sector and have account management and new business development experience • Can work under pressure and on their own initiative with minimal supervision - be self motivated and committed • You may be required to travel to all TVC properties which may require overnight stays Benefits Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children) Aviva Digicare - Free annual healthcare check Exclusive Benefits & Wellbeing site (Perks at Work) Entertainment discounts - up to 55% off cinema tickets Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) Travel discounts - Discounts with holiday companies such as TUI and Expedia Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards Meals on duty Vodaphone discounts Pension scheme and Life Assurance Employee Assistance Programme 23 days + BH's and additional day off for your birthday 2 days additional leave, following return from Maternity leave during first year back Competitive and supportive family benefits Day off for baby's first birthday Holiday purchase scheme On-going training & development and career pathways Professional subscriptions paid Financial wellbeing programme and preferred rates on salary finance products Great things happen when people get together in our spaces to meet and spaces to sleep at Kents Hill Park. From conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves. We combine our spaces with a bigger family. Kents Hill Park is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services. Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com SU Collection Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! Single description (external) JBRP1_UKTJ
YMCA South Midlands
Milton Keynes, Buckinghamshire
We're looking for a proactive and approachable Registered Manager of 16-17 Supported Accommodation who will thrive in a busy, fast-paced environment, has high standards, enjoys delivering results and believes everyone should be treated with kindness, fairness and respect. Part-time applications are also welcome. As Registered Manager, you will oversee YMCA's Supported Accommodation Service, ensuring young people aged 16-17 receive safe, high-quality, aspirational support that enables them to belong, contribute and thrive as they prepare for adulthood and independent living. Initially, you will lead the successful mobilisation and Ofsted registration of our first service before overseeing multiple sites as the service grows. About the Role & Key Responsibilities Exceptional Service Delivery Lead on ensuring that the day to day operation of the service is in line with the Supported Accommodation (England) Regulations 2023 and Supported Accommodation Quality Standards. Lead, supervise and develop a high-performing staff team - preparing every staff member for registration and future Ofsted inspections. Motivate, inspire and develop multiple supported housing teams including 4+ direct reports to successfully manage their own teams, including the delivery of recorded monthly supervision and case management. Complete a monthly case management review of each site with relevant manager, including an in-depth audit to ensure young people are receiving the best possible support including high quality case notes, interventions, goals, and a consistency of delivery and approach across all teams. Work to build effective staff teams that meet and exceed their set goals and targets and monitor their performance, pro-actively addressing any challenges with the support of HR colleagues. Empower your teams to meaningfully engage, involve, and devolve decision making power to young people wherever possible to enable them to highlight and design areas for service development and co-create possible solutions or opportunities for change. Model for your teams the use of coaching and motivational interviewing techniques to empower young people with complex needs to regularly set and achieve ambitious person-centred goals, praising them for their achievements, and celebrating where appropriate through the resident incentive scheme. Work with your teams to ensure all young people understand and meet the terms of their licence agreement, outlining the expectations we have of them and what they can expect in return from the team at YMCA. Ensure you and your teams follow our agreed policies and procedures, including our Positive Change procedure if young people do not meet the expectations shared with them in their licence agreement practicing 'elastic tolerance' giving them the opportunity to recognise and change their behaviour. Build and maintain excellent working relationships with Local Authorities and ensure the team develop and maintain excellent working relationships with Social Workers, Personal Advisers, local education providers and other partner agencies. Be the primary organisational representative at Ofsted inspections, commissioning meetings and placement reviews. Collaborate with the Head of Resident Services & Head of Housing Services Utilising the YMCA Emotional Needs framework, ensure that each young person has a person-centred support plan in place where they set themselves goals focused on independence, emotional wellbeing, education and employment. To ensure young people develop practical life skills needed for independent living - including cooking, budgeting, tenancy management, health and wellbeing and positive relationships. To ensure that young people are supported with challenges as they present in a curious, empathetic, and solution focused way, responding in a timely manner, as part of or in addition to any planned sessions. To deliver a person-centred, asset-based, and trauma-informed approach at all times, recognising that one of the stages of change is relapse which is an important part of the journey towards achieving long term success. To ensure smooth transitions between placements. Share opportunities to signpost young people for specialist internal and external support with your teams wherever possible i.e. ARC, MK ACT, Mental Wealth. Arrange and ensure your teams actively engage in all Reflective Practice sessions designed to allow space for practitioners to consider, reflect on, and improve their practice on an ongoing basis. Compliance Lead on ensuring that all aspects of service delivery, including H&S, Facilities etc are compliant with the necessary regulations, to ensure smooth Ofsted registration, working with teams from across the organisation where necessary. Ensure you and your teams collect and record all data required for monitoring and evaluation purposes and write regular case studies to demonstrate the ongoing impact of your work. Complete audits, quality assurance processes and continuous improvement plans to ensure continued compliance and success. Monitor incidents, complaints and outcomes for young people. Ensure that all contract and funding reporting is completed on time and to a high standard to protect and grow our vital commissioning and funding relationships. Ensure you and your teams record all information and actions taken factually and as if written to the young person on In-Form (our housing management system) and MyConcern (our safeguarding record system) in a way that you would feel happy to share with the young person if requested. Ensure all teams record and complete any actions needed in terms of licence management following property checks, damage to property, or abandonment of property etc. Receive and record all compliments and complaints about the housing service on In-Form in line with all Housing Ombudsman requirements and respond to all complaints in writing in a timely manner in line with the appropriate policy and procedure. Ensure that all service areas are delivered within budget, reporting any concerns to SLT in a timely manner. Ensure service level risk assessments and other health and safety compliance documents are completed as and when necessary for all relevant housing support areas. Ensure all H&S and Facilities checks are completed to ensure compliance with Ofsted requirements, raising this promptly with the SLT if Ofsted registered properties are not compliant. Safeguarding Ensure safeguarding lies at the heart of every aspect of the service. Act as a Designated Safeguarding Lead and ensure all members of your team record any Safeguarding concerns immediately on MyConcern and make any referrals requested in line with the Safeguarding policy. Act as the first point of contact for on-call queries from your direct reports, escalating any significant incidents or safeguarding concerns to SLT, and ensuring adequate cover is in place where necessary. Ensure teams are regularly trained in Professional Boundaries to remind staff of their obligation to uphold & maintain them at all times. About You You're an experienced leader who enjoys raising standards and making things better. You naturally see opportunities to improve services, simplify processes and create environments that people are proud to be part of. You're equally comfortable developing long-term plans as you are supporting your team to resolve day-to-day operational challenges. You'll ideally have: Experience of managing and motivating a large team providing 24/7 support across multiple sites. Level 5 Diploma in Leadership and Management for Residential Childcare, or other qualification accepted by Ofsted (or willing to work towards). At least 2 years experience working in supported accommodation, residential childcare leaving care or other supported housing setting for young people. Excellent knowledge of safeguarding, risk management and partnership working. Strong understanding of the Supported Accommodation (England) Regulations 2023 and Supported Accommodation Quality Standards. Experience of working in an asset-based, person-centred, trauma-informed Psychologically Informed Environment (PIE). Experience of effective reporting and data collection for the purposes of monitoring and evaluation. Excellent leadership, communication and relationship-building skills. Strong planning, organisational and problem-solving skills. The confidence to challenge poor performance, influence others and drive operational excellence. A proactive, customer-focused mindset with a genuine passion for raising standards. Why Join Us? This is an exciting opportunity to make a genuine impact within a growing organisation that's ambitious about both its people and the communities it serves. You'll have the opportunity to: Make a real difference in a purpose-driven organisation. Build trusted relationships across the organisation. Everyone is Welcome Here At YMCA South Midlands, we believe everyone should feel they belong. We welcome applications from people of all backgrounds, experiences and communities. We are committed to building a diverse and inclusive workforce that reflects the people we serve and where everyone is treated with dignity, respect and fairness. As a charity with a Christian heritage . click apply for full job details
Jul 31, 2026
Full time
We're looking for a proactive and approachable Registered Manager of 16-17 Supported Accommodation who will thrive in a busy, fast-paced environment, has high standards, enjoys delivering results and believes everyone should be treated with kindness, fairness and respect. Part-time applications are also welcome. As Registered Manager, you will oversee YMCA's Supported Accommodation Service, ensuring young people aged 16-17 receive safe, high-quality, aspirational support that enables them to belong, contribute and thrive as they prepare for adulthood and independent living. Initially, you will lead the successful mobilisation and Ofsted registration of our first service before overseeing multiple sites as the service grows. About the Role & Key Responsibilities Exceptional Service Delivery Lead on ensuring that the day to day operation of the service is in line with the Supported Accommodation (England) Regulations 2023 and Supported Accommodation Quality Standards. Lead, supervise and develop a high-performing staff team - preparing every staff member for registration and future Ofsted inspections. Motivate, inspire and develop multiple supported housing teams including 4+ direct reports to successfully manage their own teams, including the delivery of recorded monthly supervision and case management. Complete a monthly case management review of each site with relevant manager, including an in-depth audit to ensure young people are receiving the best possible support including high quality case notes, interventions, goals, and a consistency of delivery and approach across all teams. Work to build effective staff teams that meet and exceed their set goals and targets and monitor their performance, pro-actively addressing any challenges with the support of HR colleagues. Empower your teams to meaningfully engage, involve, and devolve decision making power to young people wherever possible to enable them to highlight and design areas for service development and co-create possible solutions or opportunities for change. Model for your teams the use of coaching and motivational interviewing techniques to empower young people with complex needs to regularly set and achieve ambitious person-centred goals, praising them for their achievements, and celebrating where appropriate through the resident incentive scheme. Work with your teams to ensure all young people understand and meet the terms of their licence agreement, outlining the expectations we have of them and what they can expect in return from the team at YMCA. Ensure you and your teams follow our agreed policies and procedures, including our Positive Change procedure if young people do not meet the expectations shared with them in their licence agreement practicing 'elastic tolerance' giving them the opportunity to recognise and change their behaviour. Build and maintain excellent working relationships with Local Authorities and ensure the team develop and maintain excellent working relationships with Social Workers, Personal Advisers, local education providers and other partner agencies. Be the primary organisational representative at Ofsted inspections, commissioning meetings and placement reviews. Collaborate with the Head of Resident Services & Head of Housing Services Utilising the YMCA Emotional Needs framework, ensure that each young person has a person-centred support plan in place where they set themselves goals focused on independence, emotional wellbeing, education and employment. To ensure young people develop practical life skills needed for independent living - including cooking, budgeting, tenancy management, health and wellbeing and positive relationships. To ensure that young people are supported with challenges as they present in a curious, empathetic, and solution focused way, responding in a timely manner, as part of or in addition to any planned sessions. To deliver a person-centred, asset-based, and trauma-informed approach at all times, recognising that one of the stages of change is relapse which is an important part of the journey towards achieving long term success. To ensure smooth transitions between placements. Share opportunities to signpost young people for specialist internal and external support with your teams wherever possible i.e. ARC, MK ACT, Mental Wealth. Arrange and ensure your teams actively engage in all Reflective Practice sessions designed to allow space for practitioners to consider, reflect on, and improve their practice on an ongoing basis. Compliance Lead on ensuring that all aspects of service delivery, including H&S, Facilities etc are compliant with the necessary regulations, to ensure smooth Ofsted registration, working with teams from across the organisation where necessary. Ensure you and your teams collect and record all data required for monitoring and evaluation purposes and write regular case studies to demonstrate the ongoing impact of your work. Complete audits, quality assurance processes and continuous improvement plans to ensure continued compliance and success. Monitor incidents, complaints and outcomes for young people. Ensure that all contract and funding reporting is completed on time and to a high standard to protect and grow our vital commissioning and funding relationships. Ensure you and your teams record all information and actions taken factually and as if written to the young person on In-Form (our housing management system) and MyConcern (our safeguarding record system) in a way that you would feel happy to share with the young person if requested. Ensure all teams record and complete any actions needed in terms of licence management following property checks, damage to property, or abandonment of property etc. Receive and record all compliments and complaints about the housing service on In-Form in line with all Housing Ombudsman requirements and respond to all complaints in writing in a timely manner in line with the appropriate policy and procedure. Ensure that all service areas are delivered within budget, reporting any concerns to SLT in a timely manner. Ensure service level risk assessments and other health and safety compliance documents are completed as and when necessary for all relevant housing support areas. Ensure all H&S and Facilities checks are completed to ensure compliance with Ofsted requirements, raising this promptly with the SLT if Ofsted registered properties are not compliant. Safeguarding Ensure safeguarding lies at the heart of every aspect of the service. Act as a Designated Safeguarding Lead and ensure all members of your team record any Safeguarding concerns immediately on MyConcern and make any referrals requested in line with the Safeguarding policy. Act as the first point of contact for on-call queries from your direct reports, escalating any significant incidents or safeguarding concerns to SLT, and ensuring adequate cover is in place where necessary. Ensure teams are regularly trained in Professional Boundaries to remind staff of their obligation to uphold & maintain them at all times. About You You're an experienced leader who enjoys raising standards and making things better. You naturally see opportunities to improve services, simplify processes and create environments that people are proud to be part of. You're equally comfortable developing long-term plans as you are supporting your team to resolve day-to-day operational challenges. You'll ideally have: Experience of managing and motivating a large team providing 24/7 support across multiple sites. Level 5 Diploma in Leadership and Management for Residential Childcare, or other qualification accepted by Ofsted (or willing to work towards). At least 2 years experience working in supported accommodation, residential childcare leaving care or other supported housing setting for young people. Excellent knowledge of safeguarding, risk management and partnership working. Strong understanding of the Supported Accommodation (England) Regulations 2023 and Supported Accommodation Quality Standards. Experience of working in an asset-based, person-centred, trauma-informed Psychologically Informed Environment (PIE). Experience of effective reporting and data collection for the purposes of monitoring and evaluation. Excellent leadership, communication and relationship-building skills. Strong planning, organisational and problem-solving skills. The confidence to challenge poor performance, influence others and drive operational excellence. A proactive, customer-focused mindset with a genuine passion for raising standards. Why Join Us? This is an exciting opportunity to make a genuine impact within a growing organisation that's ambitious about both its people and the communities it serves. You'll have the opportunity to: Make a real difference in a purpose-driven organisation. Build trusted relationships across the organisation. Everyone is Welcome Here At YMCA South Midlands, we believe everyone should feel they belong. We welcome applications from people of all backgrounds, experiences and communities. We are committed to building a diverse and inclusive workforce that reflects the people we serve and where everyone is treated with dignity, respect and fairness. As a charity with a Christian heritage . click apply for full job details
