Head of Operations

We exist to help people and the planet-it's a big statement, but one you'll wear with pride.

Reboxed is a purpose-driven recommerce platform transforming the way people buy, sell, and think about used tech. With a mission to rehome 100 million devices by 2030, we're tackling e-waste and promoting a circular economy. As a certified B Corp, we're creating the world's best platform to sell, swap, and shop preloved tech-all while planting five trees for every device sold.

After growing 150% this year, we're seeking a Head of Operations to lead and optimize our operational structure. This is a unique opportunity to join a fast-growing organization, directly manage a high-performing team, and help shape scalable processes that will take us from £5m to £25m in revenue. You'll make a tangible impact on our business, our customers, and the planet.

The Role

The Head of Operations will be a detailed oriented person, with a passion for processes and systems. You'll report directly to the Founders and work closely with the Chief of Staff to lead and manage supply chain, logistics, customer service, and operational systems.

You'll manage a team of three (Customer Service Lead, Operations Manager, and Supply Chain Lead), as well as warehouse operations and external partners.

This is a hands-on leadership role that requires excellent communication, strategic thinking, and operational expertise. You'll have the chance to design scalable infrastructure, improve processes, and collaborate across teams to deliver exceptional customer experiences.

If you're motivated by solving operational challenges and want to join a company creating a positive impact on people and the planet, this is the role for you.

Your Mission (If You Choose to Accept It)

At Reboxed you'll get the opportunity to shape and scale the operational backbone of a fast-growing recommerce business, helping us to drive operational excellence and improve margins through optimisations and new initiatives.

1. Leadership and Team Management

Lead and manage our internal team of supply chain management and operations manager, alongside , our 3PL providers external partners and internal finance teams.

Build and nurture a high-performing, collaborative team culture aligned with Reboxed's mission and values.

Oversee professional development initiatives to ensure team members thrive and grow with the business.

Work closely with marketing and product teams to align on ecommerce and trade-in campaigns, pricing strategies, and operational initiatives.

2. Supply Chain & Logistics

Manage end-to-end supply chain operations, including grading, warehousing, and 3PL partnerships.

Optimize inventory flow and collaborate with partners to improve NPS, reduce return rates, and enhance the shipping experience.

Assess, onboard, and manage a network of last-mile partners to ensure seamless delivery for customers and vendors.

Build scalable, innovative processes to ensure long-term growth to handle higher trade-in volumes and partnerships without significant additional headcount.

3. Customer Experience & Retention

Improve customer repair processes through partnerships with offline repair providers.

Ensure customers have clear communication on timelines for receiving products, replacements, or refunds.

Optimize reverse logistics to reduce friction for trade-ins and returns, improving retention and satisfaction.

Collaborate with the Customer Service Lead to improve NPS, CSAT scores, and SLAs.

4. Systems & Scalability

Evaluate, implement, and maintain scalable systems to automate workflows and improve operational efficiency.

Ensure seamless data integration and real-time reporting for inventory, logistics, and customer metrics.

Identify and implement automation opportunities (e.g., AI-driven inventory systems, chatbots) to support scalability.

Develop systems to support future international expansion, including regulatory compliance and 3PL partnerships.

5. Financial & Performance Reporting

Collaborate with finance to create robust financial and operational reporting systems.

Track and report on KPIs across inventory, logistics, and customer experience.

Actively monitor unit economics to optimize gross margins and identify cost-saving opportunities.

We're looking for a results-driven, high-energy leader who isn't afraid to ask tough questions, challenge the status quo, and hold themselves and others accountable. You thrive in a fast-paced environment, are vocal about opportunities for improvement, and bring a solutions-focused mindset to every challenge.

You value transparency and open communication, building trust by being honest and direct. Hardworking and relentless in the pursuit of excellence, you set the standard for your team and inspire them to deliver exceptional results.

Key Skills and Experience

8-10 years of experience in operations, supply chain, or logistics roles, preferably in a high-growth startup or ecommerce business.

Proven experience scaling a business from £5m to £25m in revenue.

Strong leadership and team management skills, with experience managing internal teams and external partners.

Excellent communication skills to collaborate across teams and with external stakeholders.

Data-driven decision-maker with strong financial acumen and reporting skills.

Passion for sustainability and the circular economy.

Demonstrated ability to implement scalable systems and processes, including automation tools.

Why Join Reboxed?

Purpose-Driven: Join a company making a tangible impact on the planet.

Leadership Role: Be part of the senior team shaping the future of Reboxed.

Career Growth: Build and lead a high-performing team while driving operational excellence.

Competitive salary and EMI stock options.

Flexible hybrid working model.

30 days of annual leave, plus time off for community and social impact.

Personal L&D budget to support your professional growth.

Gym access and events at The Ministry workspace.

Ready to make an impact? Cool, let's do this.

To apply, send your CV and cover letter to , and our team will guide you through the next steps.