Learning & Development, Global Business Partner - Fixed Term Contract

Cardiff, London or Remote (UK)

We're on a mission to make money work for everyone.

We're waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers!

We're not about selling products - we want to solve problems and change lives through Monzo ️

Due to the forecasted popularity of this role, we will close the role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out.

• Working with the Design Lead to ensure all learning materials are effectively created and adapted for our global partners, accounting for local needs and contexts.
• Ensuring global sites operate a well-managed L&D risk environment, meticulously maintaining completion records, upholding robust version control, overseeing accreditation processes, and ensuring strong standards are consistently met.
• Working with the Delivery Lead to ensure annual accreditations are maintained across all global sites, ensuring ongoing compliance and quality.
• Understanding new products and changes landing in global sites, proactively ensuring that appropriate training solutions and effective embedding strategies are considered and implemented.
• Maintaining strong working relationships with global training leadership, fostering collaboration and ensuring consistency in learning strategy and execution across all sites.
• Proactively partner with Global L&D and Operations to ensure learning interventions directly support key business performance metrics and operational goals.
• Championing the continuous development of local training teams, supporting upskilling programs, train-the-trainer initiatives, and knowledge sharing across sites.
• Harness learning and performance data to drive insights, continuously improving learning effectiveness and evidencing impact on operational performance.
• Playing a key role in evolving our global learning ecosystem, exploring innovative ways to embed learning into the flow of work and empowering self-directed development.
• You have exceptional partnership and stakeholder management skills, with a proven ability to build trust and influence across diverse global teams.
• You possess a strategic mindset, capable of driving global consistency while navigating and appreciating local nuances and cultural contexts.
• You have a strong understanding of risk management within an L&D environment, with an eye for detail in maintaining standards and records.
• You are a proactive and adaptable communicator, able to understand and articulate complex training needs and solutions for a global audience.
• You care deeply about fostering a cohesive and high-performing global learning ecosystem, ensuring every COp, everywhere, receives world-class training.

• Experience working with Global Outsourced Partners.
• Experience within Learning & Development.
• Strong track record of partnership and stakeholder management.
• Strategic thinking with an appreciation for local cultural nuances.
• Knowledge of L&D risk management and compliance.
• Excellent communication skills across global audiences.
• A proactive mindset and adaptability to changing priorities.

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.