Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow , belong and impact . About the team Operational resourcing is a growing, strategically important function focused on improving client delivery, enhancing data accuracy, strengthening risk management, and enabling our people to develop through fair allocation and transparent deployment. The Resourcing Assistant Manager will play a central role in supporting with transition to a more centralised, tool driven resource management model. This role will remove operational burden from managers and directors, freeing up capacity for client work and enabling more consistent, high-quality staffing decisions. About the role This role combines day to day execution with change management responsibilities, ensuring data integrity, improving utilisation insight, and helping embed new processes across service lines as the resourcing model matures. It sits within Business Support, Finance - Operational Resourcing team, reporting to a Resourcing Senior Manager. Allocate resources to projects, focus on resources under Manager. This includes offshore resources. Develop deep knowledge of individual staff skills, training pathways and experience levels to make informed, equitable deployment decisions. Prioritise resource during peak periods to ensure client delivery quality, escalating conflicting demands for resolution. Ensure that non client commitments (e.g., internal projects, training, study leave) are accurately reflected in Retain in partnership with Early Careers and L&D teams. Support centralised resource planning, enabling agile deployment and resource sharing as the resourcing model expands. Maintain data accuracy for aligned business areas within the resourcing system, ensuring reliability for decision-making. Monitor utilisation, chargeability, capacity, unstaffed hours and other KPIs, providing analysis to Senior Manager and Service Line leadership. Support planning cycles including clash resolution, planning sheet review, and data imports into Retain. Produce ad hoc reporting and MI for engagement teams, Ops Directors and SL leads. Help prepare for future tool enhancements or replacements (aligned to firmwide transformation ). What we are looking for Experience with change management and setting up new processes from scratch. Strong business partnering skills, with the ability to engage and influence senior stakeholders. Ability to analyse data, identify trends and present insights clearly to non technical audiences. Strong organisational skills with the ability to manage conflicting priorities in a fast-paced environment. High attention to detail, particularly relating to data accuracy and workflow quality. Confident using resource systems, scheduling tools or advanced Excel/PowerBI. Diversity, Equity & Inclusion At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team
Apr 01, 2026
Full time
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow , belong and impact . About the team Operational resourcing is a growing, strategically important function focused on improving client delivery, enhancing data accuracy, strengthening risk management, and enabling our people to develop through fair allocation and transparent deployment. The Resourcing Assistant Manager will play a central role in supporting with transition to a more centralised, tool driven resource management model. This role will remove operational burden from managers and directors, freeing up capacity for client work and enabling more consistent, high-quality staffing decisions. About the role This role combines day to day execution with change management responsibilities, ensuring data integrity, improving utilisation insight, and helping embed new processes across service lines as the resourcing model matures. It sits within Business Support, Finance - Operational Resourcing team, reporting to a Resourcing Senior Manager. Allocate resources to projects, focus on resources under Manager. This includes offshore resources. Develop deep knowledge of individual staff skills, training pathways and experience levels to make informed, equitable deployment decisions. Prioritise resource during peak periods to ensure client delivery quality, escalating conflicting demands for resolution. Ensure that non client commitments (e.g., internal projects, training, study leave) are accurately reflected in Retain in partnership with Early Careers and L&D teams. Support centralised resource planning, enabling agile deployment and resource sharing as the resourcing model expands. Maintain data accuracy for aligned business areas within the resourcing system, ensuring reliability for decision-making. Monitor utilisation, chargeability, capacity, unstaffed hours and other KPIs, providing analysis to Senior Manager and Service Line leadership. Support planning cycles including clash resolution, planning sheet review, and data imports into Retain. Produce ad hoc reporting and MI for engagement teams, Ops Directors and SL leads. Help prepare for future tool enhancements or replacements (aligned to firmwide transformation ). What we are looking for Experience with change management and setting up new processes from scratch. Strong business partnering skills, with the ability to engage and influence senior stakeholders. Ability to analyse data, identify trends and present insights clearly to non technical audiences. Strong organisational skills with the ability to manage conflicting priorities in a fast-paced environment. High attention to detail, particularly relating to data accuracy and workflow quality. Confident using resource systems, scheduling tools or advanced Excel/PowerBI. Diversity, Equity & Inclusion At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team
The key purpose of a Field Care Supervisor (FCS) in our community care service is to ensure that high-quality, person-centred care is consistently delivered to clients in their own homes. Their role bridges the gap between care staff, clients, and management. To support with adhering to the high compliance requirements that ensures the highest standard of quality within the service. Key Responsibilities: Client Care & Quality Assurance • Conduct initial assessments and regular reviews of client care plans / Risk Assessments • Perform spot checks, quality monitoring visits, and audits to ensure compliance. • Ensure packages - care delivery meets individual needs and preferences other health and well-being requirements • Ensure Birdie is up to date and is regularly reviewed - including reviews, feedback by maintaining regular communication with clients and their families • Review daily observations, alerts, and update general feed/ commentary Staff Supervision & Support • Supervise, mentor, and support care workers in the field. • Conduct staff supervisions, appraisals, and competency assessments. • Support with introduction of staff • Identify training needs and support staff development. • Provide Shadowing and guidance for staff • Participate in team meetings 1 • Observation and Competency checks where applicable - Spot checks and competency checks - Safe practice and specialist skills • Support and engage with Staff to utilise Birdie and keep records up to date Operational Duties • Support and manage rota planning and ensure adequate staffing levels. • Provide emergency cover in the field if / when required / designated rota • records and . • Liaise with CDP / Managers to ensure care continuity - gaps in rota' skills • Conduct audits on care records to ensure compliance • Promote safe working practices • Contribute to the service improvement • Promote the service to wider market Communication & Coordination • Act as a liaison between clients, care workers, and office / management. • Attend regular team meetings and contribute to service improvement initiatives. • Ensure timely reporting of incidents, safeguarding concerns, and changes in client needs. • Collaborate with external agencies and professionals involved in the care management Performance • Regular update reporting, communication and liaison with Managers and team • Achieve your targets and key performance indicators agreed • Ensure Data Protection, GPDR compliance • Attend training / workshops as identified • Fully supportive of wider office and division Promote the use of care management systems This is not an exhaustive list of roles, duties, and responsibilities and maybe subject to change. Who we're looking for • Proven experience within care profession or similar - recruitment / administration / quality assurance, supervising staff 2 • Clear understanding of responsibilities & risks surrounding confidentiality & safeguarding, regulations • Excellent Communication skills • Promote positive company culture • Possess strong organisational skills • Ability to work independently • Experience/qualification/training in using IT systems and databases (Excel, Word etc.) or electronic care management • Full UK driving licence and access to a vehicle, willing to travel • business Desirable attributes • RFQ - level 2/ 3 Health social care or social care/ health • Willingness to develop Essential - Car driver and access to car
Apr 01, 2026
Seasonal
The key purpose of a Field Care Supervisor (FCS) in our community care service is to ensure that high-quality, person-centred care is consistently delivered to clients in their own homes. Their role bridges the gap between care staff, clients, and management. To support with adhering to the high compliance requirements that ensures the highest standard of quality within the service. Key Responsibilities: Client Care & Quality Assurance • Conduct initial assessments and regular reviews of client care plans / Risk Assessments • Perform spot checks, quality monitoring visits, and audits to ensure compliance. • Ensure packages - care delivery meets individual needs and preferences other health and well-being requirements • Ensure Birdie is up to date and is regularly reviewed - including reviews, feedback by maintaining regular communication with clients and their families • Review daily observations, alerts, and update general feed/ commentary Staff Supervision & Support • Supervise, mentor, and support care workers in the field. • Conduct staff supervisions, appraisals, and competency assessments. • Support with introduction of staff • Identify training needs and support staff development. • Provide Shadowing and guidance for staff • Participate in team meetings 1 • Observation and Competency checks where applicable - Spot checks and competency checks - Safe practice and specialist skills • Support and engage with Staff to utilise Birdie and keep records up to date Operational Duties • Support and manage rota planning and ensure adequate staffing levels. • Provide emergency cover in the field if / when required / designated rota • records and . • Liaise with CDP / Managers to ensure care continuity - gaps in rota' skills • Conduct audits on care records to ensure compliance • Promote safe working practices • Contribute to the service improvement • Promote the service to wider market Communication & Coordination • Act as a liaison between clients, care workers, and office / management. • Attend regular team meetings and contribute to service improvement initiatives. • Ensure timely reporting of incidents, safeguarding concerns, and changes in client needs. • Collaborate with external agencies and professionals involved in the care management Performance • Regular update reporting, communication and liaison with Managers and team • Achieve your targets and key performance indicators agreed • Ensure Data Protection, GPDR compliance • Attend training / workshops as identified • Fully supportive of wider office and division Promote the use of care management systems This is not an exhaustive list of roles, duties, and responsibilities and maybe subject to change. Who we're looking for • Proven experience within care profession or similar - recruitment / administration / quality assurance, supervising staff 2 • Clear understanding of responsibilities & risks surrounding confidentiality & safeguarding, regulations • Excellent Communication skills • Promote positive company culture • Possess strong organisational skills • Ability to work independently • Experience/qualification/training in using IT systems and databases (Excel, Word etc.) or electronic care management • Full UK driving licence and access to a vehicle, willing to travel • business Desirable attributes • RFQ - level 2/ 3 Health social care or social care/ health • Willingness to develop Essential - Car driver and access to car
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them click apply for full job details
Apr 01, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them click apply for full job details
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them click apply for full job details
Apr 01, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them click apply for full job details
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. This role will be looking after Centre Stage, Hot Shots and Green Baize. You will take accountability for leading the venues during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the teams day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. This role will be looking after Centre Stage, Hot Shots and Green Baize. You will take accountability for leading the venues during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the teams day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. You will take accountability for leading the venue during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. You will take accountability for leading the venue during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. You will take accountability for leading the venue during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. You will take accountability for leading the venue during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description The Assistant Manager supports in the leadership and management of the day-to-day operation of a resort restaurant or QSR environment, ensuring a safe, efficient and high-quality food and beverage experience for guests. The Restaurant and QSR Assistant Manager will support with team leadership, financial performance, compliance and delivery of excellent guest service in line with brand standards. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs Guest satisfaction/NPS Revenue and spend per head Labour cost vs budget Food safety audit scores Speed of service Team engagement and retention Stock/waste control About You Experience managing or supervising a restaurant or high-volume F&B venue Strong team leadership and people management skills Experience managing rotas, labour and budgets Strong understanding of food safety and compliance Excellent guest service skills Ability to work in a fast-paced environment Strong organisational and communication skills Desirable Experience in holiday parks, resorts or high-volume venues Personal licence holder Food safety qualification (Level 3 or above) First aid training Experience managing multi-outlet operations About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description The Assistant Manager supports in the leadership and management of the day-to-day operation of a resort restaurant or QSR environment, ensuring a safe, efficient and high-quality food and beverage experience for guests. The Restaurant and QSR Assistant Manager will support with team leadership, financial performance, compliance and delivery of excellent guest service in line with brand standards. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs Guest satisfaction/NPS Revenue and spend per head Labour cost vs budget Food safety audit scores Speed of service Team engagement and retention Stock/waste control About You Experience managing or supervising a restaurant or high-volume F&B venue Strong team leadership and people management skills Experience managing rotas, labour and budgets Strong understanding of food safety and compliance Excellent guest service skills Ability to work in a fast-paced environment Strong organisational and communication skills Desirable Experience in holiday parks, resorts or high-volume venues Personal licence holder Food safety qualification (Level 3 or above) First aid training Experience managing multi-outlet operations About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description The Assistant Shops Manager supports the day to day operation of multiple retail outlets across the resort, ensuring the consistent delivery of the plans, standards and processes set by the Shops Manager. You will take accountability for leading the venues in their absence, ensuring exceptional guest experience, strong operational execution and safe, well presented retail environments. You will: • Support the performance of a diverse retail portfolio including toys, sweets, merchandise, photography sales and equipment hire. • Implement commercial, operational and visual merchandising plans set by the Shops Manager. • Drive accurate stock routines, loss prevention standards and product availability across all outlets. • Be highly visible across the shops, leading the team on shift, coaching in real time and delivering consistently high retail and service standards. KPIs • Guest NPS & retail shopping experience • ENPS & team engagement • Sales growth & category mix support • Stock loss %, waste %, scanning accuracy & stock integrity • Photo package sales & conversion support • Labour productivity & on shift deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Team retention & development support General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Lead the delivery of excellent guest experience across all satellite outlets, following standards set by the Shops Manager. • Ensure store presentation, Venue standards, cleanliness, signage and stock availability are maintained daily. • Support queue management, service flow and guest interactions during peak periods. • Provide hands on coaching on the shop floor, modelling positive, friendly and helpful service. • Support the delivery of safe and smooth photography and hire shop experiences. Commercial, Stock & Business Performance • Support stock routines across all shops, including: stock integrity checks waste logging product rotation loss prevention routines accurate scanning & till operations Implement merchandising, seasonal displays and promotional activity as briefed by the Shops Manager. Support sales performance by ensuring the team understands daily priorities, promotions and product focus areas. Ensure labour plans created by the Manager are deployed correctly on shift. • Support rota preparation, payroll accuracy and real time staffing decisions. • Contribute to the delivery of photography Team Leadership, Culture & Development • Lead the team on shift, ensuring clear communication, strong standards and consistent expectations. • Deliver on shift coaching, induction support and training in guest service, scanning accuracy, Venue standards and loss prevention. • Support 1:1s, PDPs, performance conversations and succession planning as directed. • Create daily and weekly objectives for Shift Managers that support revenue generation, queue management, profit protection, compliance, Guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours at all times. • Help develop a multi skilled team capable of working across all retail outlets. • Contribute to team retention by fostering a positive, supportive and inclusive team culture. Operational Excellence, Safety & Compliance • Ensure compliance with food safety (sweets), H&S, COSHH, security, loss prevention and relevant licensing requirements. • Support robust cash handling processes, including floats, safe checks, variances and escalation. • Maintain audit readiness across retail stores, stockrooms, photography zones and hire shop areas. • Complete daily opening/closing routines and escalate risks promptly. • Take full accountability for safe operations during the Satellite Shops Manager's absence. Cross Resort Collaboration & Leadership • Support the Shops Manager in working with Commercial & Procurement on range, pricing and promotional execution. • Partner with Loss Prevention to support variance control and shrink reduction. • Collaborate with Entertainment and Guest Operations for photography support at resort events. • Share best practice with peers across the resort and support cross venue needs during peak periods. • Support wider resort operations including arrivals and large scale trading surges. Key Knowledge/Experience & Qualification Requirements • Experience in a retail, photo retail, gift, toys, sweets or convenience environment. • Understanding of stock processes, loss prevention routines and retail standards. • Willingness to learn photo retail processes and hire shop procedures. • Experience supervising shifts, coaching others or leading small teams. • Strong communication skills with the ability to motivate and support team members. • Ability to stay calm, organised and effective during busy trading periods. • Problem solving skills with a hands on, proactive approach. • Ability to prioritise effectively across multiple venues and adapt to fast changing needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description The Assistant Shops Manager supports the day to day operation of multiple retail outlets across the resort, ensuring the consistent delivery of the plans, standards and processes set by the Shops Manager. You will take accountability for leading the venues in their absence, ensuring exceptional guest experience, strong operational execution and safe, well presented retail environments. You will: • Support the performance of a diverse retail portfolio including toys, sweets, merchandise, photography sales and equipment hire. • Implement commercial, operational and visual merchandising plans set by the Shops Manager. • Drive accurate stock routines, loss prevention standards and product availability across all outlets. • Be highly visible across the shops, leading the team on shift, coaching in real time and delivering consistently high retail and service standards. KPIs • Guest NPS & retail shopping experience • ENPS & team engagement • Sales growth & category mix support • Stock loss %, waste %, scanning accuracy & stock integrity • Photo package sales & conversion support • Labour productivity & on shift deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Team retention & development support General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Lead the delivery of excellent guest experience across all satellite outlets, following standards set by the Shops Manager. • Ensure store presentation, Venue standards, cleanliness, signage and stock availability are maintained daily. • Support queue management, service flow and guest interactions during peak periods. • Provide hands on coaching on the shop floor, modelling positive, friendly and helpful service. • Support the delivery of safe and smooth photography and hire shop experiences. Commercial, Stock & Business Performance • Support stock routines across all shops, including: stock integrity checks waste logging product rotation loss prevention routines accurate scanning & till operations Implement merchandising, seasonal displays and promotional activity as briefed by the Shops Manager. Support sales performance by ensuring the team understands daily priorities, promotions and product focus areas. Ensure labour plans created by the Manager are deployed correctly on shift. • Support rota preparation, payroll accuracy and real time staffing decisions. • Contribute to the delivery of photography Team Leadership, Culture & Development • Lead the team on shift, ensuring clear communication, strong standards and consistent expectations. • Deliver on shift coaching, induction support and training in guest service, scanning accuracy, Venue standards and loss prevention. • Support 1:1s, PDPs, performance conversations and succession planning as directed. • Create daily and weekly objectives for Shift Managers that support revenue generation, queue management, profit protection, compliance, Guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours at all times. • Help develop a multi skilled team capable of working across all retail outlets. • Contribute to team retention by fostering a positive, supportive and inclusive team culture. Operational Excellence, Safety & Compliance • Ensure compliance with food safety (sweets), H&S, COSHH, security, loss prevention and relevant licensing requirements. • Support robust cash handling processes, including floats, safe checks, variances and escalation. • Maintain audit readiness across retail stores, stockrooms, photography zones and hire shop areas. • Complete daily opening/closing routines and escalate risks promptly. • Take full accountability for safe operations during the Satellite Shops Manager's absence. Cross Resort Collaboration & Leadership • Support the Shops Manager in working with Commercial & Procurement on range, pricing and promotional execution. • Partner with Loss Prevention to support variance control and shrink reduction. • Collaborate with Entertainment and Guest Operations for photography support at resort events. • Share best practice with peers across the resort and support cross venue needs during peak periods. • Support wider resort operations including arrivals and large scale trading surges. Key Knowledge/Experience & Qualification Requirements • Experience in a retail, photo retail, gift, toys, sweets or convenience environment. • Understanding of stock processes, loss prevention routines and retail standards. • Willingness to learn photo retail processes and hire shop procedures. • Experience supervising shifts, coaching others or leading small teams. • Strong communication skills with the ability to motivate and support team members. • Ability to stay calm, organised and effective during busy trading periods. • Problem solving skills with a hands on, proactive approach. • Ability to prioritise effectively across multiple venues and adapt to fast changing needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description Lead, Inspire and Elevate Our Retail Experiences We're looking for a passionate and driven Shops Manager to take the lead across a vibrant portfolio of retail venues at the heart of our resort. This is a role for someone who loves creating memorable guest experiences, thrives in a fast paced environment, and takes real pride in shaping high performing, engaging retail spaces. You'll oversee an exciting mix of outlets - The Butlin's Store, Mega Treats, Toy Box, Show Time Studio and The Hire Shop - each offering something unique to our guests. From toys and treats to merchandise, photography and equipment hire, you'll bring consistency, creativity and commercial focus to every venue you lead. You will: Lead with passion , inspiring your teams across multiple venues to deliver exceptional service, strong retail standards and unforgettable guest interactions. Drive commercial success , using your retail expertise to grow sales, optimise stock integrity, reduce waste and deliver standout visual merchandising. Use insight to elevate performance , analysing NPS, sales mix, footfall, stock results and team data to make smart decisions that enhance both guest experience and commercial outcomes. Be a visible, hands on leader , coaching your teams in real time, setting clear expectations and ensuring every venue looks fantastic and operates safely and efficiently. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix performance • Stock loss %, waste %, scanning accuracy & stock integrity • Hire Shop compliance, equipment tracking & damage reduction • Photo package sales & conversion • Labour productivity & deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention) • Team retention & development progress General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation. • Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency. • Use NPS insights and guest comments to improve service flow, queue management and shop layout. • Lead from the front during peak trading, supporting the team with real time coaching and visibility. • Ensure the photography and hire experiences are hassle free, safe and add value to the guest stay. Commercial, Stock & Business Performance • Full accountability for stock performance across all satellite shops including: stock integrity & variances waste reduction product movement & rotation loss prevention routines accurate tills & scanning • Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability. • Work with Central Commercial teams to implement promotional activity, price reviews and range changes. • Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection). • Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage. • Ensure accurate payroll processes and support rota creation as required. Team Leadership, Culture & Development • Lead a multivenue team through coaching, communication and daily operational support. • Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention. • Support 1:1s, PDPs, performance reviews and succession planning. • Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours across all retail outlets. • Build a multiskilled workforce able to flex across different shop types and support other retail areas. • Drive retention by creating a supportive, positive and development focused culture. Operational Excellence, Safety & Compliance • Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security. • Ensure strong cash handling routines including floats, safe checks, variances and escalation. • Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas. • Ensure all hire shop activity is safe, tracked, logged and well documented (returns, damage checks, equipment cleaning). • Lead opening/closing routines and complete daily checks. • Escalate risks and implement corrective actions promptly. Cross Resort Collaboration & Leadership • Work closely with Commercial & Procurement to deliver range, promotions and price execution. • Partner with Loss Prevention on stock variance, shrinkage and compliance. • Collaborate with Entertainment and Guest Operations to support photography needs and resort events. • Share best practice across resorts to improve consistency and performance. • Support wider resort operations during peak arrival days and largescale events. Key Knowledge/Experience & Qualification Requirements • Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail) is essential. • Strong understanding of stock controls, loss prevention, waste management and retail operations. • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays. • Understanding of basic photography retail or willingness to learn photo sales processes. • Experience managing labour to demand and working with multiskilled teams. • Strong communicator able to motivate, coach and influence teams. • Problem solver who can stay calm and lead across multiple venues during peak trading. • Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description Lead, Inspire and Elevate Our Retail Experiences We're looking for a passionate and driven Shops Manager to take the lead across a vibrant portfolio of retail venues at the heart of our resort. This is a role for someone who loves creating memorable guest experiences, thrives in a fast paced environment, and takes real pride in shaping high performing, engaging retail spaces. You'll oversee an exciting mix of outlets - The Butlin's Store, Mega Treats, Toy Box, Show Time Studio and The Hire Shop - each offering something unique to our guests. From toys and treats to merchandise, photography and equipment hire, you'll bring consistency, creativity and commercial focus to every venue you lead. You will: Lead with passion , inspiring your teams across multiple venues to deliver exceptional service, strong retail standards and unforgettable guest interactions. Drive commercial success , using your retail expertise to grow sales, optimise stock integrity, reduce waste and deliver standout visual merchandising. Use insight to elevate performance , analysing NPS, sales mix, footfall, stock results and team data to make smart decisions that enhance both guest experience and commercial outcomes. Be a visible, hands on leader , coaching your teams in real time, setting clear expectations and ensuring every venue looks fantastic and operates safely and efficiently. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix performance • Stock loss %, waste %, scanning accuracy & stock integrity • Hire Shop compliance, equipment tracking & damage reduction • Photo package sales & conversion • Labour productivity & deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention) • Team retention & development progress General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation. • Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency. • Use NPS insights and guest comments to improve service flow, queue management and shop layout. • Lead from the front during peak trading, supporting the team with real time coaching and visibility. • Ensure the photography and hire experiences are hassle free, safe and add value to the guest stay. Commercial, Stock & Business Performance • Full accountability for stock performance across all satellite shops including: stock integrity & variances waste reduction product movement & rotation loss prevention routines accurate tills & scanning • Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability. • Work with Central Commercial teams to implement promotional activity, price reviews and range changes. • Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection). • Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage. • Ensure accurate payroll processes and support rota creation as required. Team Leadership, Culture & Development • Lead a multivenue team through coaching, communication and daily operational support. • Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention. • Support 1:1s, PDPs, performance reviews and succession planning. • Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours across all retail outlets. • Build a multiskilled workforce able to flex across different shop types and support other retail areas. • Drive retention by creating a supportive, positive and development focused culture. Operational Excellence, Safety & Compliance • Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security. • Ensure strong cash handling routines including floats, safe checks, variances and escalation. • Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas. • Ensure all hire shop activity is safe, tracked, logged and well documented (returns, damage checks, equipment cleaning). • Lead opening/closing routines and complete daily checks. • Escalate risks and implement corrective actions promptly. Cross Resort Collaboration & Leadership • Work closely with Commercial & Procurement to deliver range, promotions and price execution. • Partner with Loss Prevention on stock variance, shrinkage and compliance. • Collaborate with Entertainment and Guest Operations to support photography needs and resort events. • Share best practice across resorts to improve consistency and performance. • Support wider resort operations during peak arrival days and largescale events. Key Knowledge/Experience & Qualification Requirements • Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail) is essential. • Strong understanding of stock controls, loss prevention, waste management and retail operations. • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays. • Understanding of basic photography retail or willingness to learn photo sales processes. • Experience managing labour to demand and working with multiskilled teams. • Strong communicator able to motivate, coach and influence teams. • Problem solver who can stay calm and lead across multiple venues during peak trading. • Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description Step into a role where your leadership, energy and passion for retail truly shine. As our Assistant Manager, you'll play a key part in driving the day to day success of our supermarket - creating an outstanding guest experience, delivering strong commercial results, and setting the standard for operational excellence. You'll be a visible, hands on leader who inspires the team, champions great service, and confidently takes the reins whenever the Manager is away. This is your chance to make a real impact in a fast paced, guest focused environment where no two days feel the same. KPIs You'll help drive and influence: • Guest NPS • Stock yield %, stock loss, line variances, waste & compliance • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Guest spend per head • Retail Performance General Duties & Key Accountabilities Operational Management Support the smooth daily running of the shop. Open and close the premises in line with company procedures. Ensure compliance with company policies, health & safety, and security standards. Maintain high standards of visual merchandising and store presentation. Monitor and manage stock levels, deliveries, and stock control processes. Team Leadership Supervise and motivate team members to deliver excellent service to our guests. Support recruitment, onboarding, and training of new staff. Deliver coaching and performance feedback. Assist in rota planning and workforce scheduling. Step up to manage the team in the absence of the Manager. Customer Experience Deliver exceptional guest experience and resolve escalated customer queries or complaints. Drive a guest-first culture within the team. Ensure a welcoming, inclusive, and professional shop environment. Commercial Performance Support delivery of sales targets and KPIs. Monitor daily sales performance and identify opportunities to increase revenue. Promote upselling, cross-selling, and promotional activity. Support cost control, waste management, and margin protection. Cash & Compliance Oversee cash handling, banking, and reconciliation procedures. Ensure compliance with age-restricted sales (where applicable). Support audit preparation and compliance checks. Key Knowledge/Experience & Qualification Requirements Previous experience in a leadership role within a retail environment is essential Experience of leading a team Strong customer/ guest experience skills Cash handling experience Experience in supporting with right people, right place, right time Experience in a fast paced environment . Confident communication skills with the ability to motivate and guide others. Ability to remain calm, organised and effective during pressured trading periods. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description Step into a role where your leadership, energy and passion for retail truly shine. As our Assistant Manager, you'll play a key part in driving the day to day success of our supermarket - creating an outstanding guest experience, delivering strong commercial results, and setting the standard for operational excellence. You'll be a visible, hands on leader who inspires the team, champions great service, and confidently takes the reins whenever the Manager is away. This is your chance to make a real impact in a fast paced, guest focused environment where no two days feel the same. KPIs You'll help drive and influence: • Guest NPS • Stock yield %, stock loss, line variances, waste & compliance • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Guest spend per head • Retail Performance General Duties & Key Accountabilities Operational Management Support the smooth daily running of the shop. Open and close the premises in line with company procedures. Ensure compliance with company policies, health & safety, and security standards. Maintain high standards of visual merchandising and store presentation. Monitor and manage stock levels, deliveries, and stock control processes. Team Leadership Supervise and motivate team members to deliver excellent service to our guests. Support recruitment, onboarding, and training of new staff. Deliver coaching and performance feedback. Assist in rota planning and workforce scheduling. Step up to manage the team in the absence of the Manager. Customer Experience Deliver exceptional guest experience and resolve escalated customer queries or complaints. Drive a guest-first culture within the team. Ensure a welcoming, inclusive, and professional shop environment. Commercial Performance Support delivery of sales targets and KPIs. Monitor daily sales performance and identify opportunities to increase revenue. Promote upselling, cross-selling, and promotional activity. Support cost control, waste management, and margin protection. Cash & Compliance Oversee cash handling, banking, and reconciliation procedures. Ensure compliance with age-restricted sales (where applicable). Support audit preparation and compliance checks. Key Knowledge/Experience & Qualification Requirements Previous experience in a leadership role within a retail environment is essential Experience of leading a team Strong customer/ guest experience skills Cash handling experience Experience in supporting with right people, right place, right time Experience in a fast paced environment . Confident communication skills with the ability to motivate and guide others. Ability to remain calm, organised and effective during pressured trading periods. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description Step into a role where you'll bring passion, pace and personality to a vibrant mix of retail venues across the resort. As our Assistant Satellite Shops Manager, you'll play a key part in delivering brilliant guest experiences, supporting commercial success and keeping our shops looking fantastic day after day. You'll be the right hand to the Satellite Shops Manager, ensuring plans, standards and processes are delivered consistently - and confidently taking the lead whenever they're not on shift. This is a hands on leadership role where you'll guide teams, elevate service and help shape engaging, well presented retail environments that guests love. You'll support an exciting portfolio of venues including The Butlin's Store, Mega Treats, Toy Box, Show Time Studios and The Hire Shop - each with its own personality, product mix and opportunities to shine. You will: • Implement commercial, operational and visual merchandising plans set by the Satellite Shops Manager. • Drive accurate stock routines, loss prevention standards and product availability across all outlets. • Be highly visible across the shops, leading the team on shift, coaching in real time and delivering consistently high retail and service standards. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix support • Stock loss %, waste %, scanning accuracy & stock integrity • Hire shop compliance, equipment handling & damage reduction • Photo package sales & conversion support • Labour productivity & on shift deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Team retention & development support General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Lead the delivery of excellent guest experience across all satellite outlets, following standards set by the Satellite Shops Manager. • Ensure store presentation, Venue standards, cleanliness, signage and stock availability are maintained daily. • Support queue management, service flow and guest interactions during peak periods. • Provide hands on coaching on the shop floor, modelling positive, friendly and helpful service. • Support the delivery of safe and smooth photography and hire shop experiences. Commercial, Stock & Business Performance • Support stock routines across all shops, including: stock integrity checks waste logging product rotation loss prevention routines accurate scanning & till operations • Implement merchandising, seasonal displays and promotional activity as briefed by the Satellite Shops Manager. • Support sales performance by ensuring the team understands daily priorities, promotions and product focus areas. • Ensure labour plans created by the Manager are deployed correctly on shift. • Support rota preparation, payroll accuracy and real time staffing decisions. • Contribute to the delivery of photography and hire shop profitability through strong execution of processes. Team Leadership, Culture & Development • Lead the team on shift, ensuring clear communication, strong standards and consistent expectations. • Deliver on shift coaching, induction support and training in guest service, scanning accuracy, Venue standards and loss prevention. • Support 1:1s, PDPs, performance conversations and succession planning as directed. • Create daily and weekly objectives for Shift Managers that support revenue generation, queue management, profit protection, compliance, Guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours at all times. • Help develop a multi skilled team capable of working across all retail outlets. • Contribute to team retention by fostering a positive, supportive and inclusive team culture. Operational Excellence, Safety & Compliance • Ensure compliance with food safety (sweets), H&S, COSHH, security, loss prevention and relevant licensing requirements. • Support robust cash handling processes, including floats, safe checks, variances and escalation. • Maintain audit readiness across retail stores, stockrooms, photography zones and hire shop areas. • Ensure hire shop equipment is safely logged, checked, cleaned and documented. • Complete daily opening/closing routines and escalate risks promptly. • Take full accountability for safe operations during the Satellite Shops Manager's absence. Cross Resort Collaboration & Leadership • Support the Satellite Shops Manager in working with Commercial & Procurement on range, pricing and promotional execution. • Partner with Loss Prevention to support variance control and shrink reduction. • Collaborate with Entertainment and Guest Operations for photography support at resort events. • Share best practice with peers across the resort and support cross venue needs during peak periods. • Support wider resort operations including arrivals and large scale trading surges. Key Knowledge/Experience & Qualification Requirements • Experience in a retail, photo retail, gift, toys, sweets or convenience environment. • Understanding of stock processes, loss prevention routines and retail standards. • Willingness to learn photo retail processes and hire shop procedures. • Experience supervising shifts, coaching others or leading small teams. • Strong communication skills with the ability to motivate and support team members. • Ability to stay calm, organised and effective during busy trading periods. • Problem solving skills with a hands on, proactive approach. • Ability to prioritise effectively across multiple venues and adapt to fast changing needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description Step into a role where you'll bring passion, pace and personality to a vibrant mix of retail venues across the resort. As our Assistant Satellite Shops Manager, you'll play a key part in delivering brilliant guest experiences, supporting commercial success and keeping our shops looking fantastic day after day. You'll be the right hand to the Satellite Shops Manager, ensuring plans, standards and processes are delivered consistently - and confidently taking the lead whenever they're not on shift. This is a hands on leadership role where you'll guide teams, elevate service and help shape engaging, well presented retail environments that guests love. You'll support an exciting portfolio of venues including The Butlin's Store, Mega Treats, Toy Box, Show Time Studios and The Hire Shop - each with its own personality, product mix and opportunities to shine. You will: • Implement commercial, operational and visual merchandising plans set by the Satellite Shops Manager. • Drive accurate stock routines, loss prevention standards and product availability across all outlets. • Be highly visible across the shops, leading the team on shift, coaching in real time and delivering consistently high retail and service standards. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix support • Stock loss %, waste %, scanning accuracy & stock integrity • Hire shop compliance, equipment handling & damage reduction • Photo package sales & conversion support • Labour productivity & on shift deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Team retention & development support General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Lead the delivery of excellent guest experience across all satellite outlets, following standards set by the Satellite Shops Manager. • Ensure store presentation, Venue standards, cleanliness, signage and stock availability are maintained daily. • Support queue management, service flow and guest interactions during peak periods. • Provide hands on coaching on the shop floor, modelling positive, friendly and helpful service. • Support the delivery of safe and smooth photography and hire shop experiences. Commercial, Stock & Business Performance • Support stock routines across all shops, including: stock integrity checks waste logging product rotation loss prevention routines accurate scanning & till operations • Implement merchandising, seasonal displays and promotional activity as briefed by the Satellite Shops Manager. • Support sales performance by ensuring the team understands daily priorities, promotions and product focus areas. • Ensure labour plans created by the Manager are deployed correctly on shift. • Support rota preparation, payroll accuracy and real time staffing decisions. • Contribute to the delivery of photography and hire shop profitability through strong execution of processes. Team Leadership, Culture & Development • Lead the team on shift, ensuring clear communication, strong standards and consistent expectations. • Deliver on shift coaching, induction support and training in guest service, scanning accuracy, Venue standards and loss prevention. • Support 1:1s, PDPs, performance conversations and succession planning as directed. • Create daily and weekly objectives for Shift Managers that support revenue generation, queue management, profit protection, compliance, Guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours at all times. • Help develop a multi skilled team capable of working across all retail outlets. • Contribute to team retention by fostering a positive, supportive and inclusive team culture. Operational Excellence, Safety & Compliance • Ensure compliance with food safety (sweets), H&S, COSHH, security, loss prevention and relevant licensing requirements. • Support robust cash handling processes, including floats, safe checks, variances and escalation. • Maintain audit readiness across retail stores, stockrooms, photography zones and hire shop areas. • Ensure hire shop equipment is safely logged, checked, cleaned and documented. • Complete daily opening/closing routines and escalate risks promptly. • Take full accountability for safe operations during the Satellite Shops Manager's absence. Cross Resort Collaboration & Leadership • Support the Satellite Shops Manager in working with Commercial & Procurement on range, pricing and promotional execution. • Partner with Loss Prevention to support variance control and shrink reduction. • Collaborate with Entertainment and Guest Operations for photography support at resort events. • Share best practice with peers across the resort and support cross venue needs during peak periods. • Support wider resort operations including arrivals and large scale trading surges. Key Knowledge/Experience & Qualification Requirements • Experience in a retail, photo retail, gift, toys, sweets or convenience environment. • Understanding of stock processes, loss prevention routines and retail standards. • Willingness to learn photo retail processes and hire shop procedures. • Experience supervising shifts, coaching others or leading small teams. • Strong communication skills with the ability to motivate and support team members. • Ability to stay calm, organised and effective during busy trading periods. • Problem solving skills with a hands on, proactive approach. • Ability to prioritise effectively across multiple venues and adapt to fast changing needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description The role of a commercial assistant manager is to support the overall delivery of highquality, safe, and wellmaintained commercial retail, entertainment venues and external areas across the Butlins diverse residential estate. This includes hard FM responsibility for multiple Retail venues, splash water-world, Funfair, Entertainment venues and all external grounds and gardens. Working closely with the Commercial and Estate Facilities Manager, the role ensures exceptional guest experience through effective day-to-day coordination, property and estate standards management, and efficient reactive maintenance and preventative maintenance planning. The postholder leads and motivates a team of specialist and multiskilled technicians , providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards. They play a key role in maintaining venue operations readiness, responding to technical issues, delivering small works, and supporting long-term asset care strategies. This role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless retail and entertainment experience for guests and team members alike. This role requires excellent contractor management skills as the role plays a key part in liaising with 3rd party contractors and suppliers for specialist works across resort. General Duties & Key Accountabilities Leadership & People Management Ability to motivate and guide multiskilled teams. Confident in providing feedback, coaching, and supporting development. Calm, fair, and consistent leadership style. Clear and professional communication with guests, team members, and senior managers. Ability to translate technical issues into understandable information. Good listener, able to understand concerns and respond appropriately. Takes responsibility for standards across all commercial and external estate areas. Follows through on issues until fully resolved. ProblemSolving & DecisionMaking Can think on their feet during breakdowns, guest complaints, or operational challenges. Comfortable prioritising issues in a highpressure, fastmoving environment. Organisational Skills Manages multiple sites and tasks at once. Keeps track of maintenance schedules, PPMs, and operational deadlines. Strong sense of structure and planning. Ensures retail venues comply with audit requirements, safety checks, and technical works meet required levels. Identifies early signs of wear, risk, or service failure. Adaptability & Resilience Comfortable with seasonal peaks, unpredictable demands, and changing priorities. Remains professional and calm under pressure. Team Collaboration Works closely with retailers, operators, entertainers, security, and facilities contractors. Builds strong internal relationships to ensure smooth operations. Empathy & Emotional Intelligence Understands team workloads and personal dynamics. Creates a positive, supportive working environment. Operational Support Ensure tools, materials and parts are available and stock levels maintained for department. Work collaboratively with the wider facilities and projects team. Ensure minimal disruption to guests and operations when completing works. Undertake any reasonable duties as directed by the Butlins leadership team. Guest & Team Experience Always focused on delivering great guest experience. Anticipates needs, solves issues proactively, and supports brand standards. Experience & Qualification Requirements Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience. IOSH managing safely certification Full UK driving licence NEBOSH General certificate (desirable) Proven experience in commercial building operations or facilities management ideally within a resort/ holiday park or multi-site retail and leisure hospitality environment. Experience supervising a technical or maintenance team Experience managing contractors, supplier and service partners Knowledge or awareness of : Legionella awareness Fire safety awareness Asbestos awareness EHO audit awareness Planned preventative maintenance schedules Strong fault-finding and problem-solving skills. Ability to work independently and prioritise workload. Good communication and teamwork skills. Flexible approach to working hours and operational demands. Understand and interpret technical drawings/instructions/process Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description The role of a commercial assistant manager is to support the overall delivery of highquality, safe, and wellmaintained commercial retail, entertainment venues and external areas across the Butlins diverse residential estate. This includes hard FM responsibility for multiple Retail venues, splash water-world, Funfair, Entertainment venues and all external grounds and gardens. Working closely with the Commercial and Estate Facilities Manager, the role ensures exceptional guest experience through effective day-to-day coordination, property and estate standards management, and efficient reactive maintenance and preventative maintenance planning. The postholder leads and motivates a team of specialist and multiskilled technicians , providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards. They play a key role in maintaining venue operations readiness, responding to technical issues, delivering small works, and supporting long-term asset care strategies. This role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless retail and entertainment experience for guests and team members alike. This role requires excellent contractor management skills as the role plays a key part in liaising with 3rd party contractors and suppliers for specialist works across resort. General Duties & Key Accountabilities Leadership & People Management Ability to motivate and guide multiskilled teams. Confident in providing feedback, coaching, and supporting development. Calm, fair, and consistent leadership style. Clear and professional communication with guests, team members, and senior managers. Ability to translate technical issues into understandable information. Good listener, able to understand concerns and respond appropriately. Takes responsibility for standards across all commercial and external estate areas. Follows through on issues until fully resolved. ProblemSolving & DecisionMaking Can think on their feet during breakdowns, guest complaints, or operational challenges. Comfortable prioritising issues in a highpressure, fastmoving environment. Organisational Skills Manages multiple sites and tasks at once. Keeps track of maintenance schedules, PPMs, and operational deadlines. Strong sense of structure and planning. Ensures retail venues comply with audit requirements, safety checks, and technical works meet required levels. Identifies early signs of wear, risk, or service failure. Adaptability & Resilience Comfortable with seasonal peaks, unpredictable demands, and changing priorities. Remains professional and calm under pressure. Team Collaboration Works closely with retailers, operators, entertainers, security, and facilities contractors. Builds strong internal relationships to ensure smooth operations. Empathy & Emotional Intelligence Understands team workloads and personal dynamics. Creates a positive, supportive working environment. Operational Support Ensure tools, materials and parts are available and stock levels maintained for department. Work collaboratively with the wider facilities and projects team. Ensure minimal disruption to guests and operations when completing works. Undertake any reasonable duties as directed by the Butlins leadership team. Guest & Team Experience Always focused on delivering great guest experience. Anticipates needs, solves issues proactively, and supports brand standards. Experience & Qualification Requirements Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience. IOSH managing safely certification Full UK driving licence NEBOSH General certificate (desirable) Proven experience in commercial building operations or facilities management ideally within a resort/ holiday park or multi-site retail and leisure hospitality environment. Experience supervising a technical or maintenance team Experience managing contractors, supplier and service partners Knowledge or awareness of : Legionella awareness Fire safety awareness Asbestos awareness EHO audit awareness Planned preventative maintenance schedules Strong fault-finding and problem-solving skills. Ability to work independently and prioritise workload. Good communication and teamwork skills. Flexible approach to working hours and operational demands. Understand and interpret technical drawings/instructions/process Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Installation Supervisor / Assistant Delivery Manager Chorley (Head Office + Site Visits) Our Installations team is growing rapidly, with demand continuing to rise. To support this expansion and maintain the high standards we're known for, we're looking for a proactive and driven Installation Supervisor / Assistant Delivery Manager to support our Installations Delivery Manager. The Role Based at our Head Office in Chorley, this role combines office-based coordination with regular site visits and audits. You'll play a key part in ensuring all installation work meets our quality, safety, and operational standards. You'll bring a strong understanding of what "good" looks like across installations and will support teams in consistently delivering to that standard. Key Responsibilities Conduct site visits and audits to ensure installations meet company standards Monitor and enforce Health & Safety compliance across all sites Support and uphold installation processes and procedures Attend and lead meetings (in-person and via Microsoft Teams) Maintain clear communication across internal teams and stakeholders Complete documentation, including drafting and updating RAMS Work closely with the Scheduling team to ensure installations are fully prepared Provide cover for the Installations Delivery Manager when required About You This is a fast-paced, hands-on role suited to someone experienced in small works or installation projects . You'll be comfortable managing multiple priorities and working to tight deadlines. Strong organisational skills with the ability to juggle competing demands Practical problem-solver who can adapt to site challenges High attention to detail and commitment to quality Confident communicator across all channels Leadership or team supervision experience is desirable but not essential Qualifications & Experience SMSTS - Essential CSCS Black Card - Desirable Electrical or Civils qualifications - Desirable NEBOSH or IOSH - Desirable Key Skills & Attributes Results Focused Efficient time management and delivery of high-quality work Driven to complete installations on time and to standard Communication Strong verbal and written communication skills Ability to engage effectively with colleagues, clients, and stakeholders Leadership Able to motivate teams and drive performance Support development and knowledge sharing Organisation Strong planning skills for both self and team Experience managing equipment, tools, and audits Customer Focus Committed to delivering an excellent client experience Professional and considerate approach on-site Health & Safety Strong awareness and proactive approach to H&S compliance Ensures safe working practices are always followed Teamwork Collaborative mindset with respect for colleagues' input Continuous Improvement Proactively identifies ways to improve processes, quality, and service Our Values Be Passionate Let's Innovate Embrace Collaboration Nurture Trust Drive Excellence Why Join Us? This is a newly created role offering real opportunity to shape how the position develops day-to-day, while making a meaningful impact on a growing and high-performing team.
Apr 01, 2026
Full time
Installation Supervisor / Assistant Delivery Manager Chorley (Head Office + Site Visits) Our Installations team is growing rapidly, with demand continuing to rise. To support this expansion and maintain the high standards we're known for, we're looking for a proactive and driven Installation Supervisor / Assistant Delivery Manager to support our Installations Delivery Manager. The Role Based at our Head Office in Chorley, this role combines office-based coordination with regular site visits and audits. You'll play a key part in ensuring all installation work meets our quality, safety, and operational standards. You'll bring a strong understanding of what "good" looks like across installations and will support teams in consistently delivering to that standard. Key Responsibilities Conduct site visits and audits to ensure installations meet company standards Monitor and enforce Health & Safety compliance across all sites Support and uphold installation processes and procedures Attend and lead meetings (in-person and via Microsoft Teams) Maintain clear communication across internal teams and stakeholders Complete documentation, including drafting and updating RAMS Work closely with the Scheduling team to ensure installations are fully prepared Provide cover for the Installations Delivery Manager when required About You This is a fast-paced, hands-on role suited to someone experienced in small works or installation projects . You'll be comfortable managing multiple priorities and working to tight deadlines. Strong organisational skills with the ability to juggle competing demands Practical problem-solver who can adapt to site challenges High attention to detail and commitment to quality Confident communicator across all channels Leadership or team supervision experience is desirable but not essential Qualifications & Experience SMSTS - Essential CSCS Black Card - Desirable Electrical or Civils qualifications - Desirable NEBOSH or IOSH - Desirable Key Skills & Attributes Results Focused Efficient time management and delivery of high-quality work Driven to complete installations on time and to standard Communication Strong verbal and written communication skills Ability to engage effectively with colleagues, clients, and stakeholders Leadership Able to motivate teams and drive performance Support development and knowledge sharing Organisation Strong planning skills for both self and team Experience managing equipment, tools, and audits Customer Focus Committed to delivering an excellent client experience Professional and considerate approach on-site Health & Safety Strong awareness and proactive approach to H&S compliance Ensures safe working practices are always followed Teamwork Collaborative mindset with respect for colleagues' input Continuous Improvement Proactively identifies ways to improve processes, quality, and service Our Values Be Passionate Let's Innovate Embrace Collaboration Nurture Trust Drive Excellence Why Join Us? This is a newly created role offering real opportunity to shape how the position develops day-to-day, while making a meaningful impact on a growing and high-performing team.
Assistant Installations Manager Our client, a leading specialist installations provider, is seeking an experienced Assistant Installations Manager to support the day-to-day management of their Installation Team. Reporting to the Installations Manager, you will assist in delivering customer projects safely, on time, and within budget, while supporting field teams and ensuring operational excellence. Key Responsibilities Manage allocated installation projects, ensuring clear planning of dates, resources, and requirements Support scheduling and maintain accurate internal work planners Attend site surveys and project meetings as required Monitor project costs and manage suppliers and crews Resolve installation issues and escalate where necessary Conduct site audits and spot checks, raising non-conformances where required Support training, upskilling, and performance of Installation teams Maintain Health & Safety compliance, including RAMS Key Requirements Experience within mechanical and/or electrical installation Strong people management and leadership skills Knowledge of RAMS and Health & Safety legislation Experience managing projects, resources, and schedules Confident communicator with customer-facing experience Proficient in Microsoft Office Flexible, organised, and able to manage a fluid workload This is a fantastic opportunity for a hands-on installation professional ready to step into a leadership support role within a growing organisation. To apply or learn more, please contact us today.
Apr 01, 2026
Full time
Assistant Installations Manager Our client, a leading specialist installations provider, is seeking an experienced Assistant Installations Manager to support the day-to-day management of their Installation Team. Reporting to the Installations Manager, you will assist in delivering customer projects safely, on time, and within budget, while supporting field teams and ensuring operational excellence. Key Responsibilities Manage allocated installation projects, ensuring clear planning of dates, resources, and requirements Support scheduling and maintain accurate internal work planners Attend site surveys and project meetings as required Monitor project costs and manage suppliers and crews Resolve installation issues and escalate where necessary Conduct site audits and spot checks, raising non-conformances where required Support training, upskilling, and performance of Installation teams Maintain Health & Safety compliance, including RAMS Key Requirements Experience within mechanical and/or electrical installation Strong people management and leadership skills Knowledge of RAMS and Health & Safety legislation Experience managing projects, resources, and schedules Confident communicator with customer-facing experience Proficient in Microsoft Office Flexible, organised, and able to manage a fluid workload This is a fantastic opportunity for a hands-on installation professional ready to step into a leadership support role within a growing organisation. To apply or learn more, please contact us today.
Assistant Finance Manager Location: London Job Type: 12-month fixed term contract Salary: £70,000 - £75,000 per annum plus benefits Are you a dynamic Senior Accountant with a passion for commercial real estate, who is looking for a step up? We are seeking a proactive and experienced finance professional to join our client's commercial real estate finance team on a 12-month fixed term contract. This role offers the unique opportunity to contribute to the financial management of a large and complex commercial real estate portfolio, providing both challenge and reward in equal measure. This is a fantastic opportunity for an experienced Accountant with 2-5 years post qualification experience in the real estate sector who is seeking a long-term contract opportunity to hone and develop their skills. Day-to-day of the role: Financial Oversight: Manage the complete spectrum of financial and accounting functions, ensuring accuracy and compliance with local accounting standards and IFRS. Reporting and Analysis: Take charge of month-end closings, prepare financial statements for group reporting, and conduct detailed financial analysis to support strategic decisions. Audit and Compliance: Coordinate the audit process, liaising with both internal stakeholders and external auditors, ensuring all financial practices meet regulatory standards. Operational Support: Play a key role in budgeting, forecasting, and tax matters, while also driving process improvements, such as SAP implementation, to enhance operational efficiency. Required Skills & Qualifications: Professional Qualification: ACCA, CIMA, or ACA qualification (or equivalent). Experience: 2-5 years of post-qualification experience, specifically within the commercial real estate sector. Technical Skills: Advanced proficiency in Microsoft Excel and familiarity with SAP. Analytical Abilities: Strong analytical skills, with a meticulous approach to problem-solving and a capacity to work independently in a fast-paced environment. Communication: Excellent communication skills are crucial for effective collaboration and negotiation with various internal and external parties. Benefits: Competitive Salary: Reflective of your experience and the critical nature of the role. Professional Growth: Gain valuable experience in a high-stakes commercial real estate environment, enhancing your professional profile. Strategic Impact: Directly influence the financial success of major real estate projects, with your work having a visible impact on the business. If you are looking for a challenging yet rewarding role that allows you to leverage your expertise in commercial real estate finance, we would love to hear from you. This position is not just a job, but a career opportunity to grow and make a significant impact in a thriving industry. How to Apply: To apply for this Assistant Finance Manager position, please submit your CV and a cover letter detailing your relevant experience and your motivations for applying.
Apr 01, 2026
Contractor
Assistant Finance Manager Location: London Job Type: 12-month fixed term contract Salary: £70,000 - £75,000 per annum plus benefits Are you a dynamic Senior Accountant with a passion for commercial real estate, who is looking for a step up? We are seeking a proactive and experienced finance professional to join our client's commercial real estate finance team on a 12-month fixed term contract. This role offers the unique opportunity to contribute to the financial management of a large and complex commercial real estate portfolio, providing both challenge and reward in equal measure. This is a fantastic opportunity for an experienced Accountant with 2-5 years post qualification experience in the real estate sector who is seeking a long-term contract opportunity to hone and develop their skills. Day-to-day of the role: Financial Oversight: Manage the complete spectrum of financial and accounting functions, ensuring accuracy and compliance with local accounting standards and IFRS. Reporting and Analysis: Take charge of month-end closings, prepare financial statements for group reporting, and conduct detailed financial analysis to support strategic decisions. Audit and Compliance: Coordinate the audit process, liaising with both internal stakeholders and external auditors, ensuring all financial practices meet regulatory standards. Operational Support: Play a key role in budgeting, forecasting, and tax matters, while also driving process improvements, such as SAP implementation, to enhance operational efficiency. Required Skills & Qualifications: Professional Qualification: ACCA, CIMA, or ACA qualification (or equivalent). Experience: 2-5 years of post-qualification experience, specifically within the commercial real estate sector. Technical Skills: Advanced proficiency in Microsoft Excel and familiarity with SAP. Analytical Abilities: Strong analytical skills, with a meticulous approach to problem-solving and a capacity to work independently in a fast-paced environment. Communication: Excellent communication skills are crucial for effective collaboration and negotiation with various internal and external parties. Benefits: Competitive Salary: Reflective of your experience and the critical nature of the role. Professional Growth: Gain valuable experience in a high-stakes commercial real estate environment, enhancing your professional profile. Strategic Impact: Directly influence the financial success of major real estate projects, with your work having a visible impact on the business. If you are looking for a challenging yet rewarding role that allows you to leverage your expertise in commercial real estate finance, we would love to hear from you. This position is not just a job, but a career opportunity to grow and make a significant impact in a thriving industry. How to Apply: To apply for this Assistant Finance Manager position, please submit your CV and a cover letter detailing your relevant experience and your motivations for applying.
Are you seeking the next step in your Audit career? We have a fantastic opportunity for an Audit Manager to join a growing, independent firm of Chartered Accountants based in Huddersfield. This firm offers a range of services from accounts, audit, tax, corporate finance, and much more! Established over a century ago, this firm works with a variety of clients, ensuring you get well-rounded experience to keep your work life balanced and interesting! As an Audit Manager, you will be responsible for: Managing a portfolio of clients and delivering high quality audit and assurance services, including preparing and reviewing audit plans. Identifying ways to maximise the relationship with the client and delivering added value where necessary. Delegating workflow, reviewing work, and providing training to junior members of the Audit Team. Directly reporting into key stakeholders to update on Audit findings. To be applicable for this Audit Manager position, ideally you will meet the following: ACA or ACCA qualified. Experience working as an Audit Manager / Assistant Manager in Practice, feeling comfortable managing a portfolio of clients. Experience supporting and training junior team members. What's on offer? 24 days annual leave + bank holidays. Flexible working times Hybrid opportunities. Nearby parking. Salary from £50,000p/a to £60,000p/a If you are interested in this Audit Manager position or would like any further information, please contact Leah Mason-Wilson at IPS Finance. IPS Finance has 45 years' experience in the Yorkshire accountancy recruitment market. We have built our business on long term relationships with both individuals and clients in all sectors, bringing real benefits to all concerned. Please visit the IPS Finance website to view the latest accountancy / finance and practice opportunities.
Apr 01, 2026
Full time
Are you seeking the next step in your Audit career? We have a fantastic opportunity for an Audit Manager to join a growing, independent firm of Chartered Accountants based in Huddersfield. This firm offers a range of services from accounts, audit, tax, corporate finance, and much more! Established over a century ago, this firm works with a variety of clients, ensuring you get well-rounded experience to keep your work life balanced and interesting! As an Audit Manager, you will be responsible for: Managing a portfolio of clients and delivering high quality audit and assurance services, including preparing and reviewing audit plans. Identifying ways to maximise the relationship with the client and delivering added value where necessary. Delegating workflow, reviewing work, and providing training to junior members of the Audit Team. Directly reporting into key stakeholders to update on Audit findings. To be applicable for this Audit Manager position, ideally you will meet the following: ACA or ACCA qualified. Experience working as an Audit Manager / Assistant Manager in Practice, feeling comfortable managing a portfolio of clients. Experience supporting and training junior team members. What's on offer? 24 days annual leave + bank holidays. Flexible working times Hybrid opportunities. Nearby parking. Salary from £50,000p/a to £60,000p/a If you are interested in this Audit Manager position or would like any further information, please contact Leah Mason-Wilson at IPS Finance. IPS Finance has 45 years' experience in the Yorkshire accountancy recruitment market. We have built our business on long term relationships with both individuals and clients in all sectors, bringing real benefits to all concerned. Please visit the IPS Finance website to view the latest accountancy / finance and practice opportunities.
The post reports directly into our Director of Finance and the team comprises of a Finance & Funding Officer and a Finance Assistant & Purchase Ledger Clerk. The postholder will have broad experience in a Finance team, ideally in an education setting. The main focus of the post will be on management reporting and payroll as the post carries the responsibility of overseeing the organisation's payroll each month. Client Details I am pleased to be partnering with a leading organisation within the Education sector in recruiting for an experienced ACCA/CIMA qualified Accountant with payroll experience to take on a thoroughgoing role as part of a small, friendly Finance team of 4. Description Departmental income and expenditure accounts and consolidating them into the Institutional-wide monthly management accounts available for the SLT. To manage month-end procedures according to the timetable including (i) the sign off of balance sheet reconciliations, (ii) the calculation and posting of prepayments and accruals, and (iii) the processing and posting of card payments. Providing monthly analysis of key variances identified within each School/Business Support income and expenditure, and active involvement in any resulting action plans. This will require an excellent understanding of multiple processes spanning different Schools and Business Support functions, as well as coordinating and prioritizing workload across their team. Facilitating the budget-setting and planning process. This requires the provision of detailed budgetary performance and staffing requirement levels for each School/Department in advance of strategic financial planning meetings held each year. Outputs from these discussions underpin the organisations financial plan. Providing periodic re-forecasts for School and Business Support units and staff costs. Preparing the annual staffing complement budget. Developing a process regular updating of the staffing complement budget. Preparing capital appraisals in relation to projects Maintaining budget changes in Sage 200, ensuring appropriate documentation is retained. Maintaining the fixed-asset register. Maintaining an overview of spend within Schools and Business Support units and being proactive in identifying any issues. Issues should be resolved through early communication with the relevant School/Business Support unit and appropriate, agreed actions. Preparing the relevant tax returns including corporation tax and VAT and calculating relevant reliefs including theatre tax relief. Providing active input into completion the organisation's annual accounts including the supporting narrative and statistics. Liaising with external auditors as required. Providing input into other external statutory reporting as required. Leading on all aspects of the payroll including collation/provision of the payroll data to the outsourced payroll company for processing and dealing with staff payroll queries. Profile A successful Finance Manager should have: CCAB qualified (ACCA, CA, CIPFA, CIMA) Highly numerate and very comfortable working with large amounts of data. Knowledge of payroll processes and procedures. Demonstrably proactive in seeking solutions. Good interpersonal skills and the ability to build positive working relationships both within a small close-knit Finance team and across the organization. The ability to communicate and convey information to non-financial people. The ability to work under pressure in order to meet strict deadlines. The ability to work on own initiative as well as under direction. Excellent IT skills and knowledge of Excel/applications in the Microsoft Office365 suite and the ability to and aptitude to be self-sufficient/to work with minimal IT support. Knowledge of Sage200 and Sage Payroll and other financial software packages. Personal integrity and high standards for self and others. Experience of working in a Finance role in an educational or performing arts setting. Proven, relevant experience in a similar accounting role. Experience in providing Finance Business Partnering Experience of project or product costing Experience of budget preparation. Experience of analysing variances and communicating these to non-financial people. Experience of running an in-house payroll. Job Offer Competitive salary ranging from £50,000 to £60,000 per annum. Attractive benefits package tailored to support employee well-being. Generous holiday allowance to ensure a healthy work-life balance. Opportunity to work in the rewarding Education sector in Woking. Supportive and collaborative work environment with professional growth opportunities. If you are ready to take on this exciting Finance Manager role in Woking, we encourage you to apply today and contribute to this impactful organisation.
Apr 01, 2026
Full time
The post reports directly into our Director of Finance and the team comprises of a Finance & Funding Officer and a Finance Assistant & Purchase Ledger Clerk. The postholder will have broad experience in a Finance team, ideally in an education setting. The main focus of the post will be on management reporting and payroll as the post carries the responsibility of overseeing the organisation's payroll each month. Client Details I am pleased to be partnering with a leading organisation within the Education sector in recruiting for an experienced ACCA/CIMA qualified Accountant with payroll experience to take on a thoroughgoing role as part of a small, friendly Finance team of 4. Description Departmental income and expenditure accounts and consolidating them into the Institutional-wide monthly management accounts available for the SLT. To manage month-end procedures according to the timetable including (i) the sign off of balance sheet reconciliations, (ii) the calculation and posting of prepayments and accruals, and (iii) the processing and posting of card payments. Providing monthly analysis of key variances identified within each School/Business Support income and expenditure, and active involvement in any resulting action plans. This will require an excellent understanding of multiple processes spanning different Schools and Business Support functions, as well as coordinating and prioritizing workload across their team. Facilitating the budget-setting and planning process. This requires the provision of detailed budgetary performance and staffing requirement levels for each School/Department in advance of strategic financial planning meetings held each year. Outputs from these discussions underpin the organisations financial plan. Providing periodic re-forecasts for School and Business Support units and staff costs. Preparing the annual staffing complement budget. Developing a process regular updating of the staffing complement budget. Preparing capital appraisals in relation to projects Maintaining budget changes in Sage 200, ensuring appropriate documentation is retained. Maintaining the fixed-asset register. Maintaining an overview of spend within Schools and Business Support units and being proactive in identifying any issues. Issues should be resolved through early communication with the relevant School/Business Support unit and appropriate, agreed actions. Preparing the relevant tax returns including corporation tax and VAT and calculating relevant reliefs including theatre tax relief. Providing active input into completion the organisation's annual accounts including the supporting narrative and statistics. Liaising with external auditors as required. Providing input into other external statutory reporting as required. Leading on all aspects of the payroll including collation/provision of the payroll data to the outsourced payroll company for processing and dealing with staff payroll queries. Profile A successful Finance Manager should have: CCAB qualified (ACCA, CA, CIPFA, CIMA) Highly numerate and very comfortable working with large amounts of data. Knowledge of payroll processes and procedures. Demonstrably proactive in seeking solutions. Good interpersonal skills and the ability to build positive working relationships both within a small close-knit Finance team and across the organization. The ability to communicate and convey information to non-financial people. The ability to work under pressure in order to meet strict deadlines. The ability to work on own initiative as well as under direction. Excellent IT skills and knowledge of Excel/applications in the Microsoft Office365 suite and the ability to and aptitude to be self-sufficient/to work with minimal IT support. Knowledge of Sage200 and Sage Payroll and other financial software packages. Personal integrity and high standards for self and others. Experience of working in a Finance role in an educational or performing arts setting. Proven, relevant experience in a similar accounting role. Experience in providing Finance Business Partnering Experience of project or product costing Experience of budget preparation. Experience of analysing variances and communicating these to non-financial people. Experience of running an in-house payroll. Job Offer Competitive salary ranging from £50,000 to £60,000 per annum. Attractive benefits package tailored to support employee well-being. Generous holiday allowance to ensure a healthy work-life balance. Opportunity to work in the rewarding Education sector in Woking. Supportive and collaborative work environment with professional growth opportunities. If you are ready to take on this exciting Finance Manager role in Woking, we encourage you to apply today and contribute to this impactful organisation.
Senior Auditor - London (Hybrid Working) Are you an ambitious audit professional ready to take the next step in your career? A growing accountancy firm is seeking a Senior Auditor to join their expanding Mid-Market and Not-for-Profit team. With hybrid working options and clear pathways for progression, this is a great opportunity to work across diverse clients while shaping the future of a dynamic audit team. About the Role As a Senior Auditor, you will lead audit engagements across corporate and not-for-profit clients, managing the process from planning through to completion. You will liaise directly with senior finance teams, provide technical guidance, and work closely with managers and partners. This role also offers the chance to contribute to team development and wider advisory projects, offering both challenge and visibility. What You'll Be Doing Take ownership of audit engagements, overseeing planning, fieldwork, and completion while liaising with clients. Mentor and manage junior staff, supporting their development and reviewing performance. Apply technical expertise to resolve complex accounting and auditing issues. Contribute to advisory projects and team initiatives, adding value to clients. Manage priorities and workflows efficiently to deliver results on time. What We're Looking For ACA or ACCA qualified (or equivalent) with experience in audit and accounts practice. Proven track record in managing staff and leading audit engagements. Strong knowledge of accounting and auditing standards, able to address complex issues. Commercially minded, organised, and confident in building credibility with clients and colleagues. Flexible, proactive, and committed to delivering high-quality audit services. What's On Offer Competitive salary of £45,000-£50,000. Hybrid working policy - up to three days per week from home, core hours 10-4. 25 days annual leave, contributory pension scheme, Life Assurance, and family-friendly benefits. Eligibility for profit-sharing plan and recognition for overtime. Structured career development with opportunities to progress into assistant manager roles. This Senior Auditor role is based in London within a thriving accountancy environment, offering exposure to mid-market businesses, financial services, and not-for-profit clients. With hybrid flexibility and strong support for professional growth, this is an ideal opportunity to advance your career while enjoying a healthy work-life balance. Apply today or contact us confidentially to discuss your suitability for this exciting Senior Auditor opportunity.
Apr 01, 2026
Full time
Senior Auditor - London (Hybrid Working) Are you an ambitious audit professional ready to take the next step in your career? A growing accountancy firm is seeking a Senior Auditor to join their expanding Mid-Market and Not-for-Profit team. With hybrid working options and clear pathways for progression, this is a great opportunity to work across diverse clients while shaping the future of a dynamic audit team. About the Role As a Senior Auditor, you will lead audit engagements across corporate and not-for-profit clients, managing the process from planning through to completion. You will liaise directly with senior finance teams, provide technical guidance, and work closely with managers and partners. This role also offers the chance to contribute to team development and wider advisory projects, offering both challenge and visibility. What You'll Be Doing Take ownership of audit engagements, overseeing planning, fieldwork, and completion while liaising with clients. Mentor and manage junior staff, supporting their development and reviewing performance. Apply technical expertise to resolve complex accounting and auditing issues. Contribute to advisory projects and team initiatives, adding value to clients. Manage priorities and workflows efficiently to deliver results on time. What We're Looking For ACA or ACCA qualified (or equivalent) with experience in audit and accounts practice. Proven track record in managing staff and leading audit engagements. Strong knowledge of accounting and auditing standards, able to address complex issues. Commercially minded, organised, and confident in building credibility with clients and colleagues. Flexible, proactive, and committed to delivering high-quality audit services. What's On Offer Competitive salary of £45,000-£50,000. Hybrid working policy - up to three days per week from home, core hours 10-4. 25 days annual leave, contributory pension scheme, Life Assurance, and family-friendly benefits. Eligibility for profit-sharing plan and recognition for overtime. Structured career development with opportunities to progress into assistant manager roles. This Senior Auditor role is based in London within a thriving accountancy environment, offering exposure to mid-market businesses, financial services, and not-for-profit clients. With hybrid flexibility and strong support for professional growth, this is an ideal opportunity to advance your career while enjoying a healthy work-life balance. Apply today or contact us confidentially to discuss your suitability for this exciting Senior Auditor opportunity.
At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow , belong and impact . You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. About The Team: Our Industry & Services team delivers audit services to companies listed on the London Stock Exchange (FTSE 350, Small Cap, and Fledgling), AIM, and large companies/groups with turnover over £150m. We also collaborate closely with overseas teams to audit UK-based subsidiaries of major global groups. As an Audit Assistant Manager (SN2), you will take the lead on multiple audit engagements from planning through to completion. You'll supervise and coach junior staff, manage client communications, and ensure the delivery of exceptional, timely audit services. What You'll Do: Assist the client service management team in shaping audit strategies and planning. How would you tailor your approach to support high-profile clients? Act as a technical expert on audit assignments, providing guidance to both the audit team and clients. Are you ready to be the trusted advisor they turn to? Lead audit teams, ensuring timely and budget-conscious project completion. How do you inspire teams to thrive under pressure? Manage the full audit process from planning to final report delivery. How do you ensure smooth execution while meeting deadlines? Oversee budgets and ensure time spent on assignments aligns with financial targets. Develop and support your team through coaching, feedback, and performance management. What's your approach to nurturing talent and building high-performing teams? Stay calm under pressure while ensuring deadlines are met. How do you maintain focus and adaptability in a fast-paced environment? What You'll Bring: ACA / CA / ACCA (or equivalent) qualification. Up-to-date technical knowledge of UK GAAP / FRS102 and IFRS. Significant experience leading external audits, managing client portfolios, and guiding audit teams. How do you build trust and long-lasting client relationships? Suitable for a newly qualified CA or an experienced Audit Assistant Manager. Client relationship management skills with a focus on trust and delivering value. Relevant audit experience within the industry and services sectors. Can you bring sector-specific insights to enhance our service delivery? What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Bristol Office - Located in BT - Assembly, 8th Floor, Assembly C, Cheese Lane, Bristol, BS2 0JJ. A short walk from Temple Meads station and the buzzing Harbourside area. A modern workspace in one of the UK's most creative and innovative cities. Ready to Grow , Belong , and Impact ? Apply now and join us at Forvis Mazars!
Apr 01, 2026
Full time
At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow , belong and impact . You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. About The Team: Our Industry & Services team delivers audit services to companies listed on the London Stock Exchange (FTSE 350, Small Cap, and Fledgling), AIM, and large companies/groups with turnover over £150m. We also collaborate closely with overseas teams to audit UK-based subsidiaries of major global groups. As an Audit Assistant Manager (SN2), you will take the lead on multiple audit engagements from planning through to completion. You'll supervise and coach junior staff, manage client communications, and ensure the delivery of exceptional, timely audit services. What You'll Do: Assist the client service management team in shaping audit strategies and planning. How would you tailor your approach to support high-profile clients? Act as a technical expert on audit assignments, providing guidance to both the audit team and clients. Are you ready to be the trusted advisor they turn to? Lead audit teams, ensuring timely and budget-conscious project completion. How do you inspire teams to thrive under pressure? Manage the full audit process from planning to final report delivery. How do you ensure smooth execution while meeting deadlines? Oversee budgets and ensure time spent on assignments aligns with financial targets. Develop and support your team through coaching, feedback, and performance management. What's your approach to nurturing talent and building high-performing teams? Stay calm under pressure while ensuring deadlines are met. How do you maintain focus and adaptability in a fast-paced environment? What You'll Bring: ACA / CA / ACCA (or equivalent) qualification. Up-to-date technical knowledge of UK GAAP / FRS102 and IFRS. Significant experience leading external audits, managing client portfolios, and guiding audit teams. How do you build trust and long-lasting client relationships? Suitable for a newly qualified CA or an experienced Audit Assistant Manager. Client relationship management skills with a focus on trust and delivering value. Relevant audit experience within the industry and services sectors. Can you bring sector-specific insights to enhance our service delivery? What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Bristol Office - Located in BT - Assembly, 8th Floor, Assembly C, Cheese Lane, Bristol, BS2 0JJ. A short walk from Temple Meads station and the buzzing Harbourside area. A modern workspace in one of the UK's most creative and innovative cities. Ready to Grow , Belong , and Impact ? Apply now and join us at Forvis Mazars!
