Temporary Administrator - Gateshead Are you an organised individual eager for your next challenge? Our valued client is seeking a Temporary Administrator to join their dynamic team in Gateshead This is an exciting opportunity to contribute to a thriving environment where your skills will be recognised! Role: Temporary Location: Gateshead Salary: 13.50 per hour (paid weekly through OA) Hours: Full time, Monday - Friday Contract Type: Temporary Start Date: ASAP What You'll Do: As an Administrator, you will play a vital role in ensuring our operations run smoothly. Your key responsibilities will include: Providing essential administrative support to the team Typing and inputting information with precision and speed Performing data entry tasks to keep our records up to date Answering phone calls with professionalism Assisting with various office tasks as needed What We're Looking For: To thrive in this role, you should have: Strong typing skills (a must!) Excellent attention to detail A proactive approach to problem-solving Great communication skills A positive attitude and a willingness to learn A driving licence is an advantage but not required Why Join Us? We believe in supporting our team members! Enjoy the following benefits: Direct employment through us, ensuring you receive support throughout your contract. Access to discount vouchers for many high street brands-treat yourself! Eye care vouchers to keep your vision sharp and clear. Weekly pay for your convenience. Pension scheme option with employer contributions. 28 days of paid annual leave (accrued weekly). Ready to Make a Difference? If you're available immediately and this sounds like the right opportunity for you, we'd love to hear from you today! Due to the volume of applications, we are unable to provide individual feedback. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you. Apply today and take the next step in your career with us! Your next adventure awaits, and we can't wait to welcome you to our team! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 04, 2026
Seasonal
Temporary Administrator - Gateshead Are you an organised individual eager for your next challenge? Our valued client is seeking a Temporary Administrator to join their dynamic team in Gateshead This is an exciting opportunity to contribute to a thriving environment where your skills will be recognised! Role: Temporary Location: Gateshead Salary: 13.50 per hour (paid weekly through OA) Hours: Full time, Monday - Friday Contract Type: Temporary Start Date: ASAP What You'll Do: As an Administrator, you will play a vital role in ensuring our operations run smoothly. Your key responsibilities will include: Providing essential administrative support to the team Typing and inputting information with precision and speed Performing data entry tasks to keep our records up to date Answering phone calls with professionalism Assisting with various office tasks as needed What We're Looking For: To thrive in this role, you should have: Strong typing skills (a must!) Excellent attention to detail A proactive approach to problem-solving Great communication skills A positive attitude and a willingness to learn A driving licence is an advantage but not required Why Join Us? We believe in supporting our team members! Enjoy the following benefits: Direct employment through us, ensuring you receive support throughout your contract. Access to discount vouchers for many high street brands-treat yourself! Eye care vouchers to keep your vision sharp and clear. Weekly pay for your convenience. Pension scheme option with employer contributions. 28 days of paid annual leave (accrued weekly). Ready to Make a Difference? If you're available immediately and this sounds like the right opportunity for you, we'd love to hear from you today! Due to the volume of applications, we are unable to provide individual feedback. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you. Apply today and take the next step in your career with us! Your next adventure awaits, and we can't wait to welcome you to our team! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Head of Engineering Location: Hampshire Salary: 70,000 - 95,000 per annum + bonus Employment Type: Permanent, Full-Time Working Hours: 37.5 hours/week, Monday to Friday, hybrid working arrangements Security Clearance: BPSS required About the Role: We are seeking an experienced and dynamic Head of Engineering to lead and shape our Technical Services function. Reporting directly to the COO, you will manage a multi-disciplinary team of 6-8 engineers and oversee the successful delivery of engineering projects, product development, and technical support. This is a hands-on leadership role that combines strategic direction with operational oversight, ensuring high-quality outputs and customer satisfaction. Key Responsibilities: Lead and manage multi-disciplinary engineering teams across mechanical, electrical, electronics, and software disciplines. Oversee product design, development, and NPI/NPD processes, ensuring compliance with regulatory and industry standards. Manage project delivery, resource planning, budgeting, and technical oversight for multiple concurrent projects. Develop, implement, and maintain structured processes aligned to ISO9001 standards. Act as the technical authority for solutions, providing subject matter expertise and design approvals. Collaborate with Sales, Operations, Finance, IT, and HR to support business objectives. Prepare and review technical proposals, business cases, and product lifecycle planning. Mentor and develop team members, fostering a positive, high-performing culture. Requirements: Proven experience (5+ years) in senior engineering management with people leadership responsibility. Strong track record in managing multi-disciplinary technical teams and budgets. Experience in customer-facing, consultative technical roles within industrial or B2B markets. Knowledge of product compliance, certification standards, and design for harsh environments. Competent in project and process management, including ISO9001-based systems. Excellent communication, negotiation, and stakeholder management skills. Degree or equivalent in Mechanical, Electro-Mechanical, or related engineering discipline. Ability to travel partially for customer and supplier visits. Full UK driving license and eligibility to work in the UK. Desirable: Experience in Defence, Medical, Transport, Automation, Energy, or Communications sectors. Professional engineering membership (e.g., IET, IMechE) and Lean/Six Sigma qualifications. Proven experience in innovation, NPD, and commercial product strategy. Benefits: Competitive salary plus annual performance bonus (5-10%) 25 days holiday + Bank Holidays (up to 8 additional days service-related) Pension scheme (salary sacrifice, employer contribution 4-7%) Enhanced maternity/paternity pay, life assurance, and health cash plan Cycle to Work and EV schemes Free onsite parking with electric charging points, company events, and hybrid working options Why Join Us: This is a fantastic opportunity for an ambitious engineering leader to make a tangible impact on a growing business. You will have full ownership of your function, the ability to shape processes, mentor a talented team, and drive innovation across multiple sectors. Application: Interested candidates should apply with a CV and cover letter outlining relevant experience and leadership achievements.
Feb 04, 2026
Full time
Job Title: Head of Engineering Location: Hampshire Salary: 70,000 - 95,000 per annum + bonus Employment Type: Permanent, Full-Time Working Hours: 37.5 hours/week, Monday to Friday, hybrid working arrangements Security Clearance: BPSS required About the Role: We are seeking an experienced and dynamic Head of Engineering to lead and shape our Technical Services function. Reporting directly to the COO, you will manage a multi-disciplinary team of 6-8 engineers and oversee the successful delivery of engineering projects, product development, and technical support. This is a hands-on leadership role that combines strategic direction with operational oversight, ensuring high-quality outputs and customer satisfaction. Key Responsibilities: Lead and manage multi-disciplinary engineering teams across mechanical, electrical, electronics, and software disciplines. Oversee product design, development, and NPI/NPD processes, ensuring compliance with regulatory and industry standards. Manage project delivery, resource planning, budgeting, and technical oversight for multiple concurrent projects. Develop, implement, and maintain structured processes aligned to ISO9001 standards. Act as the technical authority for solutions, providing subject matter expertise and design approvals. Collaborate with Sales, Operations, Finance, IT, and HR to support business objectives. Prepare and review technical proposals, business cases, and product lifecycle planning. Mentor and develop team members, fostering a positive, high-performing culture. Requirements: Proven experience (5+ years) in senior engineering management with people leadership responsibility. Strong track record in managing multi-disciplinary technical teams and budgets. Experience in customer-facing, consultative technical roles within industrial or B2B markets. Knowledge of product compliance, certification standards, and design for harsh environments. Competent in project and process management, including ISO9001-based systems. Excellent communication, negotiation, and stakeholder management skills. Degree or equivalent in Mechanical, Electro-Mechanical, or related engineering discipline. Ability to travel partially for customer and supplier visits. Full UK driving license and eligibility to work in the UK. Desirable: Experience in Defence, Medical, Transport, Automation, Energy, or Communications sectors. Professional engineering membership (e.g., IET, IMechE) and Lean/Six Sigma qualifications. Proven experience in innovation, NPD, and commercial product strategy. Benefits: Competitive salary plus annual performance bonus (5-10%) 25 days holiday + Bank Holidays (up to 8 additional days service-related) Pension scheme (salary sacrifice, employer contribution 4-7%) Enhanced maternity/paternity pay, life assurance, and health cash plan Cycle to Work and EV schemes Free onsite parking with electric charging points, company events, and hybrid working options Why Join Us: This is a fantastic opportunity for an ambitious engineering leader to make a tangible impact on a growing business. You will have full ownership of your function, the ability to shape processes, mentor a talented team, and drive innovation across multiple sectors. Application: Interested candidates should apply with a CV and cover letter outlining relevant experience and leadership achievements.
Distribusion is the world's leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail, and ferry operators in 70+ countries with the biggest online retailers, including Google Maps and We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest-growing startups in travel, backed by leading venture capital investors including TQ Ventures, Lightrock, Creandum, and Northzone, and are headquartered in Berlin, Germany. Following our recent $80m Series C funding, we are ready to push beyond. As we expand our operations and offerings across Europe, we are looking for a Senior Business Development to lead our business initiatives in the UK & Ireland, focusing on acquiring and onboarding new bus and ferry partners in Italy, as well as managing relationships with the carriers and retailers in the region. What you will do: Own the market P&L, build the market strategy and execute against the Business Plan. Lead the go-to-market strategy for which carriers and retailers we should partner with. Own the hunting and farming of these accounts. Grow and develop Distribusion's global network of bus, rail, ferry and public transport operators across the region. Own end-to-end sales process: prospecting, lead generation, pitching, CRM maintenance, etc. Be proactive and do whatever it takes to get new carriers on our platform. Develop our Carrier portfolio and continue to expand our business across the UK & Ireland. Support cross-selling of an expanding suite of products and services into the transport operators (White-Labels, BI tools, Mobile Booking Solutions, etc.). Drive sales and revenue growth by securing high-impact partnerships that align with Distribusion's strategic goals. Collaborate with internal teams, BizDev, Integrations, Product, and Finance, to develop tailored solutions and successfully onboard partners to our platform. Workplace: This role is remote, sitting in London, reporting into our commercial team and working with global stakeholders. Who you are: 5+ years of business development experience or Management Consulting, ideally at a high-growth company (experience in technology/software company, travel agency, transportation, and logistics industry is an advantage but not a must) Track record of sales and partner management experience at a high-growth company, with a track record of achieving and exceeding goals. Capacity to meet multiple objectives in an entrepreneurial and fast-paced environment with minimal guidance. Excellent negotiation, communication, and interpersonal skills You are fluent in English (spoken and written). You have some international exposure working with global teams at a high-performance job. You are driven, ambitious, and willing to get hands-on in shaping the future of ground transportation travel. What you can expect: You will join a fast-paced travel tech company and take on a rapidly growing industry. You will take on ownership and responsibility from day one and have a direct impact on the success of the company. We value agility! We're constantly updating our tech stack and offering the best possible tools to ensure all of our in-house engineers, partners, and carriers benefit from cutting-edge, efficient solutions. You will work with global companies. Our product attracts the biggest names in travel technology, such as Google Maps, and national carriers like Amtrak, Deutsche Bahn, Renfe, and SNCF. As part of the management team, you will shape our strategy and organisation beyond your area of responsibility. You will join an international team of talented and driven people with a clear mission. Expect your colleagues to inspire, support and challenge you every day! We offer flexible and remote working conditions, relocation opportunities, and career growth in a small and developing company. Our hiring process for this role: Your Talent Partner (TP) and point of contact is Paul Davies, and your Hiring Manager (HM) is Robert Powell. For any queries, please reach out to your Talent Partner at
Feb 04, 2026
Full time
Distribusion is the world's leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail, and ferry operators in 70+ countries with the biggest online retailers, including Google Maps and We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest-growing startups in travel, backed by leading venture capital investors including TQ Ventures, Lightrock, Creandum, and Northzone, and are headquartered in Berlin, Germany. Following our recent $80m Series C funding, we are ready to push beyond. As we expand our operations and offerings across Europe, we are looking for a Senior Business Development to lead our business initiatives in the UK & Ireland, focusing on acquiring and onboarding new bus and ferry partners in Italy, as well as managing relationships with the carriers and retailers in the region. What you will do: Own the market P&L, build the market strategy and execute against the Business Plan. Lead the go-to-market strategy for which carriers and retailers we should partner with. Own the hunting and farming of these accounts. Grow and develop Distribusion's global network of bus, rail, ferry and public transport operators across the region. Own end-to-end sales process: prospecting, lead generation, pitching, CRM maintenance, etc. Be proactive and do whatever it takes to get new carriers on our platform. Develop our Carrier portfolio and continue to expand our business across the UK & Ireland. Support cross-selling of an expanding suite of products and services into the transport operators (White-Labels, BI tools, Mobile Booking Solutions, etc.). Drive sales and revenue growth by securing high-impact partnerships that align with Distribusion's strategic goals. Collaborate with internal teams, BizDev, Integrations, Product, and Finance, to develop tailored solutions and successfully onboard partners to our platform. Workplace: This role is remote, sitting in London, reporting into our commercial team and working with global stakeholders. Who you are: 5+ years of business development experience or Management Consulting, ideally at a high-growth company (experience in technology/software company, travel agency, transportation, and logistics industry is an advantage but not a must) Track record of sales and partner management experience at a high-growth company, with a track record of achieving and exceeding goals. Capacity to meet multiple objectives in an entrepreneurial and fast-paced environment with minimal guidance. Excellent negotiation, communication, and interpersonal skills You are fluent in English (spoken and written). You have some international exposure working with global teams at a high-performance job. You are driven, ambitious, and willing to get hands-on in shaping the future of ground transportation travel. What you can expect: You will join a fast-paced travel tech company and take on a rapidly growing industry. You will take on ownership and responsibility from day one and have a direct impact on the success of the company. We value agility! We're constantly updating our tech stack and offering the best possible tools to ensure all of our in-house engineers, partners, and carriers benefit from cutting-edge, efficient solutions. You will work with global companies. Our product attracts the biggest names in travel technology, such as Google Maps, and national carriers like Amtrak, Deutsche Bahn, Renfe, and SNCF. As part of the management team, you will shape our strategy and organisation beyond your area of responsibility. You will join an international team of talented and driven people with a clear mission. Expect your colleagues to inspire, support and challenge you every day! We offer flexible and remote working conditions, relocation opportunities, and career growth in a small and developing company. Our hiring process for this role: Your Talent Partner (TP) and point of contact is Paul Davies, and your Hiring Manager (HM) is Robert Powell. For any queries, please reach out to your Talent Partner at
Head of Trusts and Foundations Greenpeace UK Location: London, UK Salary: This role is positioned with a salary range of £63,756 - £70,236 pa. Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Our vision is a world where everyone has equal access to clean air, water and energy; where the nature we love is protected, precious habitats are restored and communities are united by ambitious climate action. To make this a reality, we transform politics, industry and society to create a greener and fairer world. Our mission is to halve emissions and restore biodiversity by the end of this decade in a fair and equitable way. Together we show up, we stand up, and we get things done. And we'll do it again tomorrow. In the last five decades, Greenpeace has become one of the foremost environmental organisations in the world, winning victories that have put climate and nature protection on the map. Fast forward to the present day, and we have gained huge momentum. Our movement is booming, environmentalism is mainstream and the solutions are more viable than ever. We look to the future from a position of strength. Now is the time to seize it. We're at a pivotal point in human history to turn the tide on climate change and biodiversity loss. In order to ensure our campaigning efforts continue to be effective and to keep up the pressure on government and businesses, we fundraise from private individuals and charitable trusts and foundations who help us continue our work. Our high-performing Fundraising Department contributes significantly towards a Global Capital Campaign to raise EUR100M for a new ship, and there is so much more we want and must do. We are therefore looking for two talented high-value fundraising specialists and leaders to lead key areas of our activity and ensure that we continue to sustainably grow our philanthropic income. The Head of Trusts and Foundations is a leadership role within our Key Relationships team. You will provide strategic direction and drive significant growth in income from charitable trusts and foundations. This is a chance to lead a critical area of our fundraising mix, and create a step-change in activities and outcomes to increase the number and longevity of donors giving at the six and seven-figure grant level. You will have the support of a small team as well as a well-developed operations unit, to drive our programme forward. It is therefore essential that you bring a proven and successful track record of securing gifts from trusts and foundations at the six-figure level or more, as well as managing people and getting the best out of them. Your creativity and highly developed relationship building skills and analytical abilities have underpinned your success so far, and you enjoy working in lock-step with colleagues to craft and convey compelling stories and cases to secure philanthropic support. To be a successful leader in our Key Relationships team will require resilience, adaptability, and solutions-focussed approach. We are at a crucial point in time for both the planet and our futures. If you are excited by the opportunity to play a significant role in turning the tide on environmental destruction and want to see a fairer, more equitable planet for all through engaging philanthropic support, please consider applying. We'd love to hear from you. Greenpeace UK is partnering with Richmond Associates in this search. For a confidential discussion or to get more information on the role, please contact Richmond Associates on or (0). You can also download a detailed information pack from their website: CLOSING DATE FOR APPLICATIONS IS 9AM GMT, THURSDAY, 19 FEBRUARY 2026 Our commitment to diversity: We want our team to reflect the diversity of the communities we work alongside. We're committed to fairness, inclusion, and challenging discrimination and oppression in all its forms. We know the environmental sector has further to go when it comes to representation. We particularly encourage applications from people of colour, disabled people, and people who identify as working class now or in the past. This is a priority for us, as reflected in our representation targets and our approach to diversity, inclusion and anti-racism. Don't meet every single requirement? Research shows that women and people of colour may hesitate to apply unless they meet every area of the person specification. If you're excited about this role but don't meet all the criteria, we encourage you to apply - you might be exactly who we need. For more information, please visit
Feb 04, 2026
Full time
Head of Trusts and Foundations Greenpeace UK Location: London, UK Salary: This role is positioned with a salary range of £63,756 - £70,236 pa. Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Our vision is a world where everyone has equal access to clean air, water and energy; where the nature we love is protected, precious habitats are restored and communities are united by ambitious climate action. To make this a reality, we transform politics, industry and society to create a greener and fairer world. Our mission is to halve emissions and restore biodiversity by the end of this decade in a fair and equitable way. Together we show up, we stand up, and we get things done. And we'll do it again tomorrow. In the last five decades, Greenpeace has become one of the foremost environmental organisations in the world, winning victories that have put climate and nature protection on the map. Fast forward to the present day, and we have gained huge momentum. Our movement is booming, environmentalism is mainstream and the solutions are more viable than ever. We look to the future from a position of strength. Now is the time to seize it. We're at a pivotal point in human history to turn the tide on climate change and biodiversity loss. In order to ensure our campaigning efforts continue to be effective and to keep up the pressure on government and businesses, we fundraise from private individuals and charitable trusts and foundations who help us continue our work. Our high-performing Fundraising Department contributes significantly towards a Global Capital Campaign to raise EUR100M for a new ship, and there is so much more we want and must do. We are therefore looking for two talented high-value fundraising specialists and leaders to lead key areas of our activity and ensure that we continue to sustainably grow our philanthropic income. The Head of Trusts and Foundations is a leadership role within our Key Relationships team. You will provide strategic direction and drive significant growth in income from charitable trusts and foundations. This is a chance to lead a critical area of our fundraising mix, and create a step-change in activities and outcomes to increase the number and longevity of donors giving at the six and seven-figure grant level. You will have the support of a small team as well as a well-developed operations unit, to drive our programme forward. It is therefore essential that you bring a proven and successful track record of securing gifts from trusts and foundations at the six-figure level or more, as well as managing people and getting the best out of them. Your creativity and highly developed relationship building skills and analytical abilities have underpinned your success so far, and you enjoy working in lock-step with colleagues to craft and convey compelling stories and cases to secure philanthropic support. To be a successful leader in our Key Relationships team will require resilience, adaptability, and solutions-focussed approach. We are at a crucial point in time for both the planet and our futures. If you are excited by the opportunity to play a significant role in turning the tide on environmental destruction and want to see a fairer, more equitable planet for all through engaging philanthropic support, please consider applying. We'd love to hear from you. Greenpeace UK is partnering with Richmond Associates in this search. For a confidential discussion or to get more information on the role, please contact Richmond Associates on or (0). You can also download a detailed information pack from their website: CLOSING DATE FOR APPLICATIONS IS 9AM GMT, THURSDAY, 19 FEBRUARY 2026 Our commitment to diversity: We want our team to reflect the diversity of the communities we work alongside. We're committed to fairness, inclusion, and challenging discrimination and oppression in all its forms. We know the environmental sector has further to go when it comes to representation. We particularly encourage applications from people of colour, disabled people, and people who identify as working class now or in the past. This is a priority for us, as reflected in our representation targets and our approach to diversity, inclusion and anti-racism. Don't meet every single requirement? Research shows that women and people of colour may hesitate to apply unless they meet every area of the person specification. If you're excited about this role but don't meet all the criteria, we encourage you to apply - you might be exactly who we need. For more information, please visit
River Island Clothing Co., Ltd.
Bournemouth, Dorset
Product Team Leader Department: Store Management Employment Type: Fixed Term Contract Location: Bournemouth Town Centre Reporting To: Product Manager Compensation: £26,445 FTE Description FTC 6 MONTHS We're on the lookout for an energetic and inspiring Product Team Leader to join the team. As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work for our teams. You will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional visual execution and a high level of customer service. Supporting the Product and Commercial Manager to develop the team and maintain operational standards, and in turn generating outstanding sales, all round KPIs and high performing teams. For a more detailed overview of this role, check out the job description attached at the bottom of this advert. About The Role What You'll Be Doing Deliver great product placement and 'wow' wearable outfits. Consistently deliver strong visual standards with the customer journey at the forefront of every decision. Confidently duty manage in all areas of the store operation including service, people, and operations. Support the Commercial / Product Manager in empowering the team within store to deliver for the customer by always putting customer experience at the centre of decision making. Have a good understanding of commercial tools and how to use to drive commercial actions. Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer and RFID. Support the management of store operations, including compliance with health & safety standards. Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution. You'll Be Perfect If You have previous experience in retail, preferably in a supervisor role. You are passionate about fashion and stay updated on the latest trends. You possess strong communication and interpersonal skills. You can motivate and inspire a team to achieve their best. You are proactive, adaptable, and thrive in a fast-paced environment. And most importantly love our products as much as we do so we create the best possible customer journey! Things To Consider Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You'll need to be comfortable adapting to situations and juggling multiple tasks. Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store. Managing People: Strong emotional intelligence is essential, as you'll be managing a diverse team. Hands-On Role: While this position is strategic, it also requires you to be hands on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment. Weekend Work: As part of the retail environment, you'll need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy times like sales events, product launches, or store promotions. Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines. This Is For You We're a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together - and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts. What we can offer you: Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products! Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust. Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders! Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders! Give as you earn scheme, a 'Giver Island' day each year and receive matched funding. Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications. A generous bonus scheme & private pension plan. 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need! We mentioned the discount, right? Keeping You Safe At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
Feb 04, 2026
Full time
Product Team Leader Department: Store Management Employment Type: Fixed Term Contract Location: Bournemouth Town Centre Reporting To: Product Manager Compensation: £26,445 FTE Description FTC 6 MONTHS We're on the lookout for an energetic and inspiring Product Team Leader to join the team. As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work for our teams. You will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional visual execution and a high level of customer service. Supporting the Product and Commercial Manager to develop the team and maintain operational standards, and in turn generating outstanding sales, all round KPIs and high performing teams. For a more detailed overview of this role, check out the job description attached at the bottom of this advert. About The Role What You'll Be Doing Deliver great product placement and 'wow' wearable outfits. Consistently deliver strong visual standards with the customer journey at the forefront of every decision. Confidently duty manage in all areas of the store operation including service, people, and operations. Support the Commercial / Product Manager in empowering the team within store to deliver for the customer by always putting customer experience at the centre of decision making. Have a good understanding of commercial tools and how to use to drive commercial actions. Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer and RFID. Support the management of store operations, including compliance with health & safety standards. Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution. You'll Be Perfect If You have previous experience in retail, preferably in a supervisor role. You are passionate about fashion and stay updated on the latest trends. You possess strong communication and interpersonal skills. You can motivate and inspire a team to achieve their best. You are proactive, adaptable, and thrive in a fast-paced environment. And most importantly love our products as much as we do so we create the best possible customer journey! Things To Consider Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You'll need to be comfortable adapting to situations and juggling multiple tasks. Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store. Managing People: Strong emotional intelligence is essential, as you'll be managing a diverse team. Hands-On Role: While this position is strategic, it also requires you to be hands on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment. Weekend Work: As part of the retail environment, you'll need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy times like sales events, product launches, or store promotions. Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines. This Is For You We're a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together - and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts. What we can offer you: Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products! Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust. Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders! Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders! Give as you earn scheme, a 'Giver Island' day each year and receive matched funding. Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications. A generous bonus scheme & private pension plan. 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need! We mentioned the discount, right? Keeping You Safe At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
Competitive salary plus excellent benefits Simplyhealth is a Purpose-led, certified B Corp committed to positively impacting people, communities, and the environment. Denplan, part of the Simplyhealth Group, is the UK's leading dental payment plan and insurance provider. For nearly 40 years, Denplan has helped patients budget for preventative dental care and supported dentists in running successful practices. Together, Simplyhealth and Denplan share one purpose: improving access to healthcare for all in the UK - whether everyday health needs or oral health - through affordable, innovative solutions. This is your opportunity to lead a market-leading brand in a rapidly growing sector, as patients increasingly turn to private care. As Managing Director for our Denplan line of business, you will lead one of our most iconic brands, driving strategy, growth, and innovation to improve access to dental care for millions across the UK. You will report directly to the CEO and be a member of the Executive Committee (ExCo). You will have full P&L responsibility for Denplan, which currently generates c. £35m revenue. You will inspire and lead a direct team of around 70 colleagues across Sales, Marketing, Product and, Clinical functions, supported by matrix teams in Technology, Customer Service and other support areas. For the past two years, Simplyhealth has run Denplan and Practi (a tech-driven startup focused on patient financing) as separate businesses. Practi has been the vehicle for the group's entry into dental treatment financing, and we now want to accelerate the adoption of our financing solution right across the full portfolio of Denplan clients, offering a seamless one-stop shop for dental payment plans, insurance and financing. With market consolidation, increased competition, and growing demand for digital solutions, we are proposing to integrate the two businesses for maximum impact with our customers, and optimum efficiency. Your mission is to lead the transformation of Simplyhealth's dental business by integrating Denplan and Practi into a single, market-leading line of business. This includes driving the strategy, growth, and profitability to expand our reach across UK private dentistry. It also means creating flexible payment plans and financing solutions while championing customer needs and delivering innovative, digitally-enabled solutions at scale, creating affordable access to dentistry. As a key member of the ExCo, you will shape the future of dental care access in the UK through visionary leadership and disciplined execution, while contributing to the overall leadership of the group. What you'll do Shape and deliver the long-term vision and strategy for Denplan, aligned with Group priorities. Subject to the outcome of the current consultation process, lead the integration of Denplan and Practi into a simplified, scalable, and differentiated portfolio with a single operating model and coherent brand architecture. Act as the voice of the customer, ensuring practice and patient needs are embedded into strategy, product development, and service design. Own and manage profitability for Denplan, driving sustainable revenue growth and margin improvement. Take the lead on our patient financing options, working closely with Simplyhealth Funding Services to make sure we've got the right capacity at a competitive cost for patients. Own go to market strategy across segments (practices, patients), channels (direct, partner, digital), and propositions. Assume direct accountability for Product & Innovation within Denplan overseeing prioritisation and investment across the Dental portfolio, balancing innovation, compliance, and ROI. Create a culture where people do their best work, motivating teams and bringing different groups together around shared goals. Build strong partnerships that help us grow and reach more customers. Make things simpler and smarter by streamlining processes and using automation where it adds value. Showcase Simplyhealth at key industry events, raising our profile and sharing our ideas. About You To thrive in this role, you should have: Proven leadership in complex businesses - experience running multi-product P&Ls as a Managing Director, GM, or similar senior role. Demonstrable experience as a strategic thinker and doer - skilled at shaping and delivering end-to-end strategies that drive growth and customer value. Commercially sharp business acumen - strong track record in pricing, forecasting, and building sustainable growth across new and existing lines. Market-savvy innovation capability - knows how to create differentiated propositions in competitive, regulated environments. People-first leadership skills - inspires and motivates high-performing teams, engages across all levels, and aligns diverse stakeholders. A low-ego mindset, celebrating the achievements of others. Product and customer experience - deep experience in product-led growth, go-to-market strategies, and understanding customer needs. A data-driven approach, using insight to inform decisions, lead transformation, and deliver growth, digital-first. Passion for impact - committed to improving patient outcomes and shaping the future of dental care through innovation. In return, we offer Group annual discretionary bonus. 36 days holiday (including 8 bank holidays), with the option to buy or sell additional days. A comprehensive pension scheme with flexible contribution options. A yearly company-funded allowance for benefits including critical illness cover, private healthcare scheme, discounts and more. Simplyhealth core product choice (Cash plan or Dental plan). Life Assurance. Your Recruitment Journey A telephone interview with our Head of People Operations to get to know you better. A first interview with our CEO and CPO focusing on your skills and experience. Aptitude tests (verbal and numerical) and a Working Styles Questionnaire. A final presentation to our CEO, CFO and CPO based on a strategic scenario. Meetings with key stakeholders and peers for deeper insight. Successful candidates will receive a conditional offer subject to pre-employment checks, including a basic DBS and credit check conducted by our third-party partner, Experian. As this is an FCA Certified role (anticipated SMF18 - Executive Director), you will also undergo fitness and propriety assessments, provide regulated references, and complete the FCA's Short Form A. Annual reassessment and conflict-of-interest declarations will be required. Ready to lead transformational change and make a significant impact at Simplyhealth? Apply today or contact our Talent Acquisition Team at to learn more. Competitive salary plus excellent benefits
Feb 04, 2026
Full time
Competitive salary plus excellent benefits Simplyhealth is a Purpose-led, certified B Corp committed to positively impacting people, communities, and the environment. Denplan, part of the Simplyhealth Group, is the UK's leading dental payment plan and insurance provider. For nearly 40 years, Denplan has helped patients budget for preventative dental care and supported dentists in running successful practices. Together, Simplyhealth and Denplan share one purpose: improving access to healthcare for all in the UK - whether everyday health needs or oral health - through affordable, innovative solutions. This is your opportunity to lead a market-leading brand in a rapidly growing sector, as patients increasingly turn to private care. As Managing Director for our Denplan line of business, you will lead one of our most iconic brands, driving strategy, growth, and innovation to improve access to dental care for millions across the UK. You will report directly to the CEO and be a member of the Executive Committee (ExCo). You will have full P&L responsibility for Denplan, which currently generates c. £35m revenue. You will inspire and lead a direct team of around 70 colleagues across Sales, Marketing, Product and, Clinical functions, supported by matrix teams in Technology, Customer Service and other support areas. For the past two years, Simplyhealth has run Denplan and Practi (a tech-driven startup focused on patient financing) as separate businesses. Practi has been the vehicle for the group's entry into dental treatment financing, and we now want to accelerate the adoption of our financing solution right across the full portfolio of Denplan clients, offering a seamless one-stop shop for dental payment plans, insurance and financing. With market consolidation, increased competition, and growing demand for digital solutions, we are proposing to integrate the two businesses for maximum impact with our customers, and optimum efficiency. Your mission is to lead the transformation of Simplyhealth's dental business by integrating Denplan and Practi into a single, market-leading line of business. This includes driving the strategy, growth, and profitability to expand our reach across UK private dentistry. It also means creating flexible payment plans and financing solutions while championing customer needs and delivering innovative, digitally-enabled solutions at scale, creating affordable access to dentistry. As a key member of the ExCo, you will shape the future of dental care access in the UK through visionary leadership and disciplined execution, while contributing to the overall leadership of the group. What you'll do Shape and deliver the long-term vision and strategy for Denplan, aligned with Group priorities. Subject to the outcome of the current consultation process, lead the integration of Denplan and Practi into a simplified, scalable, and differentiated portfolio with a single operating model and coherent brand architecture. Act as the voice of the customer, ensuring practice and patient needs are embedded into strategy, product development, and service design. Own and manage profitability for Denplan, driving sustainable revenue growth and margin improvement. Take the lead on our patient financing options, working closely with Simplyhealth Funding Services to make sure we've got the right capacity at a competitive cost for patients. Own go to market strategy across segments (practices, patients), channels (direct, partner, digital), and propositions. Assume direct accountability for Product & Innovation within Denplan overseeing prioritisation and investment across the Dental portfolio, balancing innovation, compliance, and ROI. Create a culture where people do their best work, motivating teams and bringing different groups together around shared goals. Build strong partnerships that help us grow and reach more customers. Make things simpler and smarter by streamlining processes and using automation where it adds value. Showcase Simplyhealth at key industry events, raising our profile and sharing our ideas. About You To thrive in this role, you should have: Proven leadership in complex businesses - experience running multi-product P&Ls as a Managing Director, GM, or similar senior role. Demonstrable experience as a strategic thinker and doer - skilled at shaping and delivering end-to-end strategies that drive growth and customer value. Commercially sharp business acumen - strong track record in pricing, forecasting, and building sustainable growth across new and existing lines. Market-savvy innovation capability - knows how to create differentiated propositions in competitive, regulated environments. People-first leadership skills - inspires and motivates high-performing teams, engages across all levels, and aligns diverse stakeholders. A low-ego mindset, celebrating the achievements of others. Product and customer experience - deep experience in product-led growth, go-to-market strategies, and understanding customer needs. A data-driven approach, using insight to inform decisions, lead transformation, and deliver growth, digital-first. Passion for impact - committed to improving patient outcomes and shaping the future of dental care through innovation. In return, we offer Group annual discretionary bonus. 36 days holiday (including 8 bank holidays), with the option to buy or sell additional days. A comprehensive pension scheme with flexible contribution options. A yearly company-funded allowance for benefits including critical illness cover, private healthcare scheme, discounts and more. Simplyhealth core product choice (Cash plan or Dental plan). Life Assurance. Your Recruitment Journey A telephone interview with our Head of People Operations to get to know you better. A first interview with our CEO and CPO focusing on your skills and experience. Aptitude tests (verbal and numerical) and a Working Styles Questionnaire. A final presentation to our CEO, CFO and CPO based on a strategic scenario. Meetings with key stakeholders and peers for deeper insight. Successful candidates will receive a conditional offer subject to pre-employment checks, including a basic DBS and credit check conducted by our third-party partner, Experian. As this is an FCA Certified role (anticipated SMF18 - Executive Director), you will also undergo fitness and propriety assessments, provide regulated references, and complete the FCA's Short Form A. Annual reassessment and conflict-of-interest declarations will be required. Ready to lead transformational change and make a significant impact at Simplyhealth? Apply today or contact our Talent Acquisition Team at to learn more. Competitive salary plus excellent benefits
View our cookie policy .Organisational Development and Learning Lead page is loaded Organisational Development and Learning Leadlocations: Edinburgh: Londontime type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: February 13, 2026 (10 days left to apply)job requisition id: R Job Description At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group.Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent.Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the Role We believe learning has the power to unlock potential - for our people, our clients, and our future. This role sits at the heart of that belief. It shapes how we build capability across our business and how we create a thriving, adaptive organisation equipped for the opportunities ahead. This is a unique opportunity to shape a different future with a business right at the heart of its transformation.As our Organisational Development & Learning Lead, you will play a strategic role in strengthening our organisational performance globally. You will create the learning culture, capability frameworks and development experiences that empower our people to grow with confidence and deliver exceptional outcomes for our clients. The role sits in our small but brilliant Talent team, reporting to the Head of Talent.You'll uncover the skills and capabilities the business needs next, and design a forward looking learning strategy that enables our leaders and teams across all of our locations & businesses to perform at their best. Working in close partnership with Business Partnering teams and senior stakeholders, you'll bring clarity, insight and practical solutions that support our shift to a skills based, data informed, outcomes driven development model. This role will ensure our business leaders understand and advocate for your vision.This is a role for someone who is energised by possibility, committed to impact, and passionate about helping people thrive. To be successful in the role you will enjoy building impactful internal and external networks and creatively leverage them to support you to deliver. Key Responsibilities: Shape and deliver a modern skills based learning strategy that reflects our business priorities, emerging capabilities and long term talent ambitions. Lead the full design and delivery of learning programmes , evolving from standalone courses to blended, practical and outcomes focused development that strengthens performance across the organisation. Act as a trusted advisor to senior leaders, HRBPs and business units - understanding priorities, diagnosing needs and co creating clear development roadmaps. Use consulting expertise, data insight and evidence based practice to influence decisions, challenge constructively, and deliver interventions that make a meaningful difference. Diagnose capability and organisational health , using workforce insights to lead development in areas such as team effectiveness, change leadership and behavioural frameworks. Build strong internal and external networks , bringing world class thinking, innovation and fresh perspectives into Aberdeen. Oversee learning operations, systems and 3rd party vendor partnerships , ensuring we deliver learning experiences that are high quality, accessible and aligned to our strategy. Partner on learning systems integration (e.g., Cornerstone, Workday) to create a seamless learning experience and unlock meaningful insights. Establish robust measurement frameworks that track learning impact, behavioural change and return on investment - ensuring we bring clarity and confidence to our decisions. About the Candidate: Deep experience in organisational development, learning strategy and enterprise level capability building. Experience of working in close partnership with Business Partnering teams and C-suite stakeholders, to bring clarity, insight and practical solutions that support our shift to a skills based, data informed, outcomes driven development model. Ability to uncover the skills and capabilities the business needs next, and design a forward looking learning strategy that enables our leaders and teams across all of our locations & businesses to perform at their best Expertise in digital, blended and applied learning approaches.We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits Our business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. You can find out more about what we do . An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you.At Aberdeen we've adopted a 'blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business., where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability - please let us know and we'll be happy to help. We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity,
Feb 04, 2026
Full time
View our cookie policy .Organisational Development and Learning Lead page is loaded Organisational Development and Learning Leadlocations: Edinburgh: Londontime type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: February 13, 2026 (10 days left to apply)job requisition id: R Job Description At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group.Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent.Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the Role We believe learning has the power to unlock potential - for our people, our clients, and our future. This role sits at the heart of that belief. It shapes how we build capability across our business and how we create a thriving, adaptive organisation equipped for the opportunities ahead. This is a unique opportunity to shape a different future with a business right at the heart of its transformation.As our Organisational Development & Learning Lead, you will play a strategic role in strengthening our organisational performance globally. You will create the learning culture, capability frameworks and development experiences that empower our people to grow with confidence and deliver exceptional outcomes for our clients. The role sits in our small but brilliant Talent team, reporting to the Head of Talent.You'll uncover the skills and capabilities the business needs next, and design a forward looking learning strategy that enables our leaders and teams across all of our locations & businesses to perform at their best. Working in close partnership with Business Partnering teams and senior stakeholders, you'll bring clarity, insight and practical solutions that support our shift to a skills based, data informed, outcomes driven development model. This role will ensure our business leaders understand and advocate for your vision.This is a role for someone who is energised by possibility, committed to impact, and passionate about helping people thrive. To be successful in the role you will enjoy building impactful internal and external networks and creatively leverage them to support you to deliver. Key Responsibilities: Shape and deliver a modern skills based learning strategy that reflects our business priorities, emerging capabilities and long term talent ambitions. Lead the full design and delivery of learning programmes , evolving from standalone courses to blended, practical and outcomes focused development that strengthens performance across the organisation. Act as a trusted advisor to senior leaders, HRBPs and business units - understanding priorities, diagnosing needs and co creating clear development roadmaps. Use consulting expertise, data insight and evidence based practice to influence decisions, challenge constructively, and deliver interventions that make a meaningful difference. Diagnose capability and organisational health , using workforce insights to lead development in areas such as team effectiveness, change leadership and behavioural frameworks. Build strong internal and external networks , bringing world class thinking, innovation and fresh perspectives into Aberdeen. Oversee learning operations, systems and 3rd party vendor partnerships , ensuring we deliver learning experiences that are high quality, accessible and aligned to our strategy. Partner on learning systems integration (e.g., Cornerstone, Workday) to create a seamless learning experience and unlock meaningful insights. Establish robust measurement frameworks that track learning impact, behavioural change and return on investment - ensuring we bring clarity and confidence to our decisions. About the Candidate: Deep experience in organisational development, learning strategy and enterprise level capability building. Experience of working in close partnership with Business Partnering teams and C-suite stakeholders, to bring clarity, insight and practical solutions that support our shift to a skills based, data informed, outcomes driven development model. Ability to uncover the skills and capabilities the business needs next, and design a forward looking learning strategy that enables our leaders and teams across all of our locations & businesses to perform at their best Expertise in digital, blended and applied learning approaches.We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits Our business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. You can find out more about what we do . An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you.At Aberdeen we've adopted a 'blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business., where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability - please let us know and we'll be happy to help. We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity,
Capital One (Europe) Plc
Nottingham, Nottinghamshire
About the role As an HR Continuous Improvement Lead your mission is to create, support and sustain outstanding associate experiences that are customer centric and focus on ease of use and accessibility. You will continue to drive this work and seek to make improvements wherever needs arise to remove waste from our processes. Working in collaboration with the UK HR team, you will drive the UK HR tech agenda to support our mission to create better associate experiences and smoother employee lifecycle journeys. Additionally, you will continue to nurture relationships with our key stakeholders and maintain effective interaction models with our international tech and HR partners. The ideal candidate will be a self starter, who is able to deliver improvements for UK HR, identifying and owning opportunities with minimal supervision. What you'll bring Own, design, and deliver the Tech Roadmap for UK HR, primarily focussing on Workday and Salesforce improvements, but also Enterprise initiatives and automation exploration. Work with UK HRLT and the International Workday team to secure and manage budgets; identify priorities; and set timelines. Design and improve reporting and visibility of tech/experience and automation change/improvement opportunities. Monitor case drivers and quality assurance outputs with the UK HR team; proposing solutions through automation and process change. Deliver ongoing improvements to prevent cases and poor experiences that come to light through processing activities. Connect into Service Transformation work to ensure the team can deliver on strategies set by that agenda - such as Intranet development - seeking to reduce queries into the HR Shared Services; and any other experiential improvements required to the HR operations process touch points through the associate lifecycle. Support the HR Risk Office with data management processes and improvements. Work with US and Canada partners to explore non UK tech change benefits and ensure the UK is considered for inclusion. Manage annual benefits enrollment support required from our US Tech partners, e.g. Open Enrollment and cyclical system updates. Maintain and develop interaction models with US and UK tech partners and maintain relationships to ensure HR tech service and standards are maintained. Manage interaction with UK Tech - ensuring systems and architecture meet UK standards. Manage interaction with US Tech, monitoring change, driving prioritisation, and collaborating on intakes. Collaborate with Canada to understand local tech agendas and find opportunity to greater efficiencies and knowledge share. Support on larger tech projects where required. What we are looking for Previous experience: working knowledge in a similar continuous improvement role (HR understanding is highly desirable) Analytical skills: able to manipulate and interpret data, show insight, provide recommendations and progress change; Stakeholder management: able to establish effective relationships with UK and non-UK partners, and ensure the UK remains a key partner for Enterprise HR Tech; Excellent written and verbal communication skills: able to connect with differing audiences through effective comms across a mix of media and distill technical requirements into simple, easy to understand overviews; Technically savvy: able to interpret tech development information, architectural requirements, data management practices, etc. and how this plays into UK HR processes and improvements; Self starter: able to work independently and deliver improvements for UK HR, identifying and owning opportunities with minimal supervision; Effective stakeholder management: able to maintain relationships and utilise SME knowledge, as well as provide communications and reporting to meet the needs of all parties; Agility: able to switch tasks and reprioritise to meet the needs of the business; Effective Project Management skills: able to manage multiple projects and meet deadlines. Where and how you'll work This is a 12 month fixed term contract position and can be based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week between Monday and Thursday, with travel between the two locations encouraged. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Feb 04, 2026
Full time
About the role As an HR Continuous Improvement Lead your mission is to create, support and sustain outstanding associate experiences that are customer centric and focus on ease of use and accessibility. You will continue to drive this work and seek to make improvements wherever needs arise to remove waste from our processes. Working in collaboration with the UK HR team, you will drive the UK HR tech agenda to support our mission to create better associate experiences and smoother employee lifecycle journeys. Additionally, you will continue to nurture relationships with our key stakeholders and maintain effective interaction models with our international tech and HR partners. The ideal candidate will be a self starter, who is able to deliver improvements for UK HR, identifying and owning opportunities with minimal supervision. What you'll bring Own, design, and deliver the Tech Roadmap for UK HR, primarily focussing on Workday and Salesforce improvements, but also Enterprise initiatives and automation exploration. Work with UK HRLT and the International Workday team to secure and manage budgets; identify priorities; and set timelines. Design and improve reporting and visibility of tech/experience and automation change/improvement opportunities. Monitor case drivers and quality assurance outputs with the UK HR team; proposing solutions through automation and process change. Deliver ongoing improvements to prevent cases and poor experiences that come to light through processing activities. Connect into Service Transformation work to ensure the team can deliver on strategies set by that agenda - such as Intranet development - seeking to reduce queries into the HR Shared Services; and any other experiential improvements required to the HR operations process touch points through the associate lifecycle. Support the HR Risk Office with data management processes and improvements. Work with US and Canada partners to explore non UK tech change benefits and ensure the UK is considered for inclusion. Manage annual benefits enrollment support required from our US Tech partners, e.g. Open Enrollment and cyclical system updates. Maintain and develop interaction models with US and UK tech partners and maintain relationships to ensure HR tech service and standards are maintained. Manage interaction with UK Tech - ensuring systems and architecture meet UK standards. Manage interaction with US Tech, monitoring change, driving prioritisation, and collaborating on intakes. Collaborate with Canada to understand local tech agendas and find opportunity to greater efficiencies and knowledge share. Support on larger tech projects where required. What we are looking for Previous experience: working knowledge in a similar continuous improvement role (HR understanding is highly desirable) Analytical skills: able to manipulate and interpret data, show insight, provide recommendations and progress change; Stakeholder management: able to establish effective relationships with UK and non-UK partners, and ensure the UK remains a key partner for Enterprise HR Tech; Excellent written and verbal communication skills: able to connect with differing audiences through effective comms across a mix of media and distill technical requirements into simple, easy to understand overviews; Technically savvy: able to interpret tech development information, architectural requirements, data management practices, etc. and how this plays into UK HR processes and improvements; Self starter: able to work independently and deliver improvements for UK HR, identifying and owning opportunities with minimal supervision; Effective stakeholder management: able to maintain relationships and utilise SME knowledge, as well as provide communications and reporting to meet the needs of all parties; Agility: able to switch tasks and reprioritise to meet the needs of the business; Effective Project Management skills: able to manage multiple projects and meet deadlines. Where and how you'll work This is a 12 month fixed term contract position and can be based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week between Monday and Thursday, with travel between the two locations encouraged. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section on our portal using the application link, and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form. Position: Senior People Advisor Salary: £45k-49,500k per annum Hours: 35 Reports to: People Director Location: Shoreditch, East London (Hybrid Model) Key relationships: Department Heads, Line Managers, Staff JOB PURPOSE We re looking for a proactive, inclusive and insightful HR generalist to manage the day-to-day People advisory and operational support across our medium sized charity, while contributing to a range of forward-thinking HR projects that align our processes, policies and practice with our strategic goals. As our Senior People Advisor, you ll work closely with our Director of People and partner daily with our managers and staff to build confidence in our People systems and strengthen understanding of good practice. With a passion for building inclusive cultures, wellbeing and employee experience, you ll be an empathetic relationship builder who brings strong problem-solving skills, sound HR knowledge and a data informed, test and learn approach. You ll be comfortable being hands on and working with a varied portfolio of activity. Your insights will help shape a safe, inclusive, healthy and agile culture, support organisational learning and development, and drive continuous improvement across our People function. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don t be afraid to speak to us about this at the interview stage, so we can explore what s possible. Role Responsibilities Manage and/or advise on employee relations work with a resolution-focused approach to disputes, disciplinaries, grievances, absence, change management processes. Responsible for overseeing our current HRIS system, ensuring it is used effectively, information is up to date and compliant, and more widely ensuring all HR data is sufficiently protected and compliant with GDPR in all systems and processes Manage the day-to-day relationship with a range of our People-related suppliers Produce and use People data to analyse trends and help make decisions. To include producing dashboards for managers, leadership where required. Oversee the planning and delivery of key activities in the HR calendar such as Employee Engagement surveys, the organisation appraisal process, and associated Internal Communications within the organisation Develop and evaluate the confidence and capability of managers and staff in our People practices, and systems Develop, update and communicate our People policies and procedures, in line with organisational strategy, best practice and employment legislation. Ensure our People practices have safety, diversity, equity and inclusion at their core and play a key role in championing the delivery of our ED&I roadmap. Provide first line advice on our Total Reward offer to managers and staff and liaise with benefits suppliers to help us continually evolve our Employee Value Proposition. Support managers in inclusive recruitment processes, ensuring compliance, best practice and use of appropriate metrics to continually inform our recruitment strategy. Use and update reward benchmarking in line with our reward policy Design and deliver wellbeing related initiatives Work with and contribute to the evolution of competency frameworks and development pathways and advise staff and managers around these. Accountability for discrete budget lines The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. PERSONAL ATTRIBUTES, SKILLS AND EXPERIENCE Essential Experience Level 5 CIPD qualified or equivalent proven generalist HR experience Advising and leading confidently on a range of HR policies, UK employment law and best practice Design and delivery of inclusive HR processes and improvements Experienced in developing and supporting managers and staff through change Experienced in advising managers and staff around learning and development Scoping, managing and overseeing delivery of a varied range of HR projects to enhance efficiency and the employee experience. Essential Skills/Knowledge Solid knowledge of UK employment and relevant GDPR legislation and its application Skilled in using HRIS systems and using them for reporting and streamlining processes Strong Excel skills, and skilled in Microsoft Office suite, including SharePoint Analytical skills to interpret data, identify trends and make informed recommendations Understanding of Diversity, Equality and Inclusion considerations and best practice Knowledge and experience of using Reward data and benchmarking tools Knowledge of Safeguarding principles and practice Excellent communication skills, ensuring our policies and practices are accessible Essential Attributes Able to thrive in a small, dynamic and evolving organisation, showing initiative and adaptability. Collaborative and skilled at building strong, trust-based relationships across teams. Personally aligned to values of fairness, inclusion, wellbeing and integrity. A growth mindset Desirable Skills/Experience Lived experience of or a strong affinity to the refugee cause Understanding and experience of competency frameworks Experience of contributing to staff wellbeing and engagement programmes Experience of line managing or task managing the work of others Experience of taking a coaching approach to develop others WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Closing date: Midday 16th February 2026 Interviews date: 24th and 26th February If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation . click apply for full job details
Feb 04, 2026
Full time
PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section on our portal using the application link, and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form. Position: Senior People Advisor Salary: £45k-49,500k per annum Hours: 35 Reports to: People Director Location: Shoreditch, East London (Hybrid Model) Key relationships: Department Heads, Line Managers, Staff JOB PURPOSE We re looking for a proactive, inclusive and insightful HR generalist to manage the day-to-day People advisory and operational support across our medium sized charity, while contributing to a range of forward-thinking HR projects that align our processes, policies and practice with our strategic goals. As our Senior People Advisor, you ll work closely with our Director of People and partner daily with our managers and staff to build confidence in our People systems and strengthen understanding of good practice. With a passion for building inclusive cultures, wellbeing and employee experience, you ll be an empathetic relationship builder who brings strong problem-solving skills, sound HR knowledge and a data informed, test and learn approach. You ll be comfortable being hands on and working with a varied portfolio of activity. Your insights will help shape a safe, inclusive, healthy and agile culture, support organisational learning and development, and drive continuous improvement across our People function. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don t be afraid to speak to us about this at the interview stage, so we can explore what s possible. Role Responsibilities Manage and/or advise on employee relations work with a resolution-focused approach to disputes, disciplinaries, grievances, absence, change management processes. Responsible for overseeing our current HRIS system, ensuring it is used effectively, information is up to date and compliant, and more widely ensuring all HR data is sufficiently protected and compliant with GDPR in all systems and processes Manage the day-to-day relationship with a range of our People-related suppliers Produce and use People data to analyse trends and help make decisions. To include producing dashboards for managers, leadership where required. Oversee the planning and delivery of key activities in the HR calendar such as Employee Engagement surveys, the organisation appraisal process, and associated Internal Communications within the organisation Develop and evaluate the confidence and capability of managers and staff in our People practices, and systems Develop, update and communicate our People policies and procedures, in line with organisational strategy, best practice and employment legislation. Ensure our People practices have safety, diversity, equity and inclusion at their core and play a key role in championing the delivery of our ED&I roadmap. Provide first line advice on our Total Reward offer to managers and staff and liaise with benefits suppliers to help us continually evolve our Employee Value Proposition. Support managers in inclusive recruitment processes, ensuring compliance, best practice and use of appropriate metrics to continually inform our recruitment strategy. Use and update reward benchmarking in line with our reward policy Design and deliver wellbeing related initiatives Work with and contribute to the evolution of competency frameworks and development pathways and advise staff and managers around these. Accountability for discrete budget lines The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. PERSONAL ATTRIBUTES, SKILLS AND EXPERIENCE Essential Experience Level 5 CIPD qualified or equivalent proven generalist HR experience Advising and leading confidently on a range of HR policies, UK employment law and best practice Design and delivery of inclusive HR processes and improvements Experienced in developing and supporting managers and staff through change Experienced in advising managers and staff around learning and development Scoping, managing and overseeing delivery of a varied range of HR projects to enhance efficiency and the employee experience. Essential Skills/Knowledge Solid knowledge of UK employment and relevant GDPR legislation and its application Skilled in using HRIS systems and using them for reporting and streamlining processes Strong Excel skills, and skilled in Microsoft Office suite, including SharePoint Analytical skills to interpret data, identify trends and make informed recommendations Understanding of Diversity, Equality and Inclusion considerations and best practice Knowledge and experience of using Reward data and benchmarking tools Knowledge of Safeguarding principles and practice Excellent communication skills, ensuring our policies and practices are accessible Essential Attributes Able to thrive in a small, dynamic and evolving organisation, showing initiative and adaptability. Collaborative and skilled at building strong, trust-based relationships across teams. Personally aligned to values of fairness, inclusion, wellbeing and integrity. A growth mindset Desirable Skills/Experience Lived experience of or a strong affinity to the refugee cause Understanding and experience of competency frameworks Experience of contributing to staff wellbeing and engagement programmes Experience of line managing or task managing the work of others Experience of taking a coaching approach to develop others WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Closing date: Midday 16th February 2026 Interviews date: 24th and 26th February If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation . click apply for full job details
Fairford Associates
Newcastle Upon Tyne, Tyne And Wear
Job title Security Operations Key Accounts Manager Location: North-East Salary: £39,000-£40,000, Pension, a company Car is provided, Health Plan (after qualifying period completed), Holiday entitlement 5.6 weeks p/a Why Join? My client began operations over fifteen years ago. Head officed in the North-East they operate on a local, regional and national basis with a string of strategic local offices. They work for clients in every industry, public and private sector, delivering a broad range of services from security, facilities management and property services. They are accredited with SIA Security Industry approved contractor status for carrying out services of Security Guarding and Key holding. The Opportunity I am currently working with them to appoint an experienced and talented Security Operations Key Accounts Manager to oversee a portfolio of mixed contracts across the North-East. The role-holder will be responsible for managing a portfolio size of (Apply online only) weekly hours (90% security services/10% cleaning services - resource management and contract management only). The role requires the role-holder to build strong relationships with customers and to represent the company to understand customer needs and demands covering the services of Security Manned Guarding, Facilities management, Key Holding and Response Sector. You will report into the Senior Operations Manager for National Accounts and will manage a team of Supervisors and Controllers. What You ll Be Doing Lead and manage the day-to-day security operations across multiple sites and contracts Involvement on the duty manager rota which would be 1 in 3 weekends Support, mentor, and develop security teams to deliver a first-class service Ensure full compliance with UK security industry standards and regulations Build and maintain strong client relationships through exceptional service delivery and communication/liaison Oversee incident response, investigations, and accurate reporting Recruit, train, and guide security personnel to success Delegate tasks to appropriate colleagues conduct regular audits to ensure continuous improvement of standards Oversee other key elements such as discipline, H&S, company vehicles, etc About You You will be experienced in Operations/Accounts Management roles within the Security Manned Guarding Industry or the Cleaning/Facilities Management. Possess a strong understanding of on the ground operations. NEBOSH/IOSH Health and Safety qualified Possess a UK driving license Reside in the North-East Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers. Please view our latest jobs on our website and follow us on Linkedin and Twitter. We do try to reply to each application personally, however as we receive a high number of applications for each role, we handle it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest.
Feb 04, 2026
Full time
Job title Security Operations Key Accounts Manager Location: North-East Salary: £39,000-£40,000, Pension, a company Car is provided, Health Plan (after qualifying period completed), Holiday entitlement 5.6 weeks p/a Why Join? My client began operations over fifteen years ago. Head officed in the North-East they operate on a local, regional and national basis with a string of strategic local offices. They work for clients in every industry, public and private sector, delivering a broad range of services from security, facilities management and property services. They are accredited with SIA Security Industry approved contractor status for carrying out services of Security Guarding and Key holding. The Opportunity I am currently working with them to appoint an experienced and talented Security Operations Key Accounts Manager to oversee a portfolio of mixed contracts across the North-East. The role-holder will be responsible for managing a portfolio size of (Apply online only) weekly hours (90% security services/10% cleaning services - resource management and contract management only). The role requires the role-holder to build strong relationships with customers and to represent the company to understand customer needs and demands covering the services of Security Manned Guarding, Facilities management, Key Holding and Response Sector. You will report into the Senior Operations Manager for National Accounts and will manage a team of Supervisors and Controllers. What You ll Be Doing Lead and manage the day-to-day security operations across multiple sites and contracts Involvement on the duty manager rota which would be 1 in 3 weekends Support, mentor, and develop security teams to deliver a first-class service Ensure full compliance with UK security industry standards and regulations Build and maintain strong client relationships through exceptional service delivery and communication/liaison Oversee incident response, investigations, and accurate reporting Recruit, train, and guide security personnel to success Delegate tasks to appropriate colleagues conduct regular audits to ensure continuous improvement of standards Oversee other key elements such as discipline, H&S, company vehicles, etc About You You will be experienced in Operations/Accounts Management roles within the Security Manned Guarding Industry or the Cleaning/Facilities Management. Possess a strong understanding of on the ground operations. NEBOSH/IOSH Health and Safety qualified Possess a UK driving license Reside in the North-East Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers. Please view our latest jobs on our website and follow us on Linkedin and Twitter. We do try to reply to each application personally, however as we receive a high number of applications for each role, we handle it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest.
Position Summary Euravia Engineering & Supply Co Ltd, a part of Magellan Aerospace Kelbrook, Lancashire has an exciting opportunity for a General Manager. Full-time-permanent position Working Monday-Friday 37.5 hours per week - Monday to Thursday 7:45am - 4:30pm / Friday 7:45am - 12:15pm (flexibility to work additional hours in support of the business plus some travel will be required) Job location: Colne Road, Kelbrook, Lancashire BB18 6SN The General Manager is responsible for all facilities on the Division/Site. The core responsibility of the General Manager is to assume full P&L accountability for the business, and work with the Regional Director Operations to refine, develop and oversee the implementation of a strategic business plan, aligned with the overall corporate strategy for Magellan. The General Manager will apply strong leadership and relationship management skills to deliver a cultural change and take our facility from its current state, through a multi year journey to becoming a world class facility as a part of the Magellan Portfolio. The right candidate will model good behaviours, setting core priorities against the multi year action plan, acting as a leader, coach and manager for the heads of function. The incumbent should assess existing workflows, identify opportunities for improvement, and help formalize and implement scalable processes and procedures across the organization. The ideal candidate will bring structure, accountability, and a commitment to continuous improvement to ensure consistent quality, efficiency, and compliance within a highly technical and regulated environment. This description is a general statement and does not include other duties as assigned. Perks and Benefits A company culture that promotes work life balance Access to mental health support Business performance related bonus Career development opportunities Commitment to continued learning and development Perkbox - includes monthly treats and discounts from selected restaurants, cinemas, shops etc Long Service Awards Enhanced Holiday Entitlement based on length of service Free parking Essential Duties and Responsibilities Develop, refine and oversee the implementation of a long- and short-term strategic business and cultural change plan, aligned to corporate strategy/objectives, working with your peers to ensure that they understand and are aligned to the same plan and understand their required supports and inputs for the growth of the plant. Strategically align with customers, understanding their needs and drivers, to develop plans which include commitments to delivery, performance measures, and price. Proactively participate and work with the Director of Business Development and VP Business Development, to ensure the long-term goals of the facility and the customer align. Set measurable financial goals (short & long term) that drive profitable business growth. Work closely with finance to ensure that you oversee and are supported on delivering against all financial metrics, including cash and asset management, reporting, corporate & regulatory policies. Oversee development of comprehensive annual business plan (including budgets, forecasts, and operational targets). Ensure divisional operating structure is optimally aligned to achieve efficiencies, also for growth. Evaluate strengths and weaknesses of manufacturing team to ensure long-term health, productivity, with a high-performance culture. Ensure appropriate skills and staffing levels are maintained and making suggestions and insights on the long-term structure of the business, to ensure optimal delivery. Improve facility performance by successful implementation and maintenance of Corporate MOS (Magellan Operating System). Work with the Head of CI to create a long term multi year CI strategy, to support the company's growth and change aspirations, ensuring that we remain a class leader in machining capability. Utilize agreed performance metrics that are developed to measure ongoing strategic success and identify areas for improvement or consideration, to ensure that the right metrics are considered when understanding the delivery and growth of the business. Develop in-depth understanding of the business, building an initial report/strategy that highlights the high priority challenges, as well as understanding the key stakeholders and supporting functions and helping them understand their role in delivering for the long-term success of the business. Ensure all internal business systems are operating optimally to direct, monitor and measure company resources. Develop a strong and well-functioning senior management team. Work with the growing safety and quality teams, to ensure a strong safety and quality first culture to align with the Company globally. Lead from the front in a multidisciplinary team that guides, motivates and develops all staff. Grow and develop the site SLT, ensuring compliance with Company policies and Establish and maintain a regular internal and management review process, working closely with the site HRBP, Head of UK Learning and UK HRD to nurture, develop and grow the site's SLT as potential future leaders within Magellan, delivering plans for improvement and development. Develop a culture of operational excellence, creative thought, and continuous improvement throughout the facility. Be a champion for change and a people focused culture. MRO Essential Duties & Requirements UK CAA Part-145 compliance ownership: liaison with Accountable Manager, readiness for audits and MOE change governance. Full responsibility as accountable manager at a respected EASA 145 approved MRO facility. The role has full site responsibility. All functions and disciplines report into this position. Model leadership values and behaviours for the Euravia team, building a mission and vision for the team that supports Magellan and delivers the MRO strategy for Euravia. Provide business reporting and analytics to the corporate senior team, building links with other Magellan global MRO facilities and leaders to maximise the value of the MRO footprint. Maintain operational compliance in line with relevant safety agencies such as EASA and CAA. Skills/Knowledge Requirements: Academic: Degree in Business/ Aerospace/ Engineering or similar. MBA/ Chartered Member of the institute of Engineering/ Six Sigma Green Belt desirable. Professional Accreditations: Project Management certification an asset. MRO experience is highly desirable but not essential, exposure to business development and strong interpersonal skills highly desirable. Experience: P&L responsibility of a company, branch or division of a relevant size and scope. Senior management experience with precision/custom engineering manufacturing. Operations experience using lean manufacturing tools. Experience building and supporting a strong union relationship. Experience delivering cultural change and working closely with the HR function and leaders to build a one team culture. Experience with introducing and implementing core basics as well as experience of what world class manufacturing facilities should look like and deliver. Strong understanding of the end-to-end supply chain, knowledge of SAP desirable but not essential. Demonstrated mentoring/ people development experience. Aerospace industry experience an asset. Experience with leading Multi Site operations an asset. Key Competencies: Building and leading successful teams. Developing Talent. Experience putting together multi year business growth plans. Establishing Partnerships. Customer Engagement and relationship growth. Financial Acumen and an understanding of the P and L, PBIT, key financial metrics and drivers. Leading wholesale organisational and culture change. Operational Decision Making. Setting Business Strategies. Developing a one team approach. Taking a business on a multi phase journey/project. Other Skills & Personal Attributes: Strong relationship builder. Flexible and open-minded to outsourcing, strategic partnering and virtual work environments as options to traditional thinking. Strong mentor, coach and motivator. Demonstrates values consistent with the culture, management and operating style expected of Magellan employees. Confident and comfortable with challenging the status quo constructively, capable of supporting a culture of peer to manager and peer to peer accountability. Experience sharing best practice. Poise and politically astute. Ability to travel 10-20% within the region. About us: Euravia Engineering, A Magellan Aerospace Company is a specialist aviation company providing high quality, cost effective maintenance, repair and overhaul services for a wide range of gas turbines - with particular expertise in the Pratt and Whitney Canada PT6 engine series. Operating from four purpose-built, fully FAA and EASA approved facilities in Lancashire, England; Euravia offers a Total Support framework for PT6 Engine Operators around the world. Our focus is to address the Customer's unique individual requirements, delivering first class turboprop engine performance and reliability alongside peerless customer service, with efficient turn times and cost-effective pricing. At Magellan . click apply for full job details
Feb 04, 2026
Full time
Position Summary Euravia Engineering & Supply Co Ltd, a part of Magellan Aerospace Kelbrook, Lancashire has an exciting opportunity for a General Manager. Full-time-permanent position Working Monday-Friday 37.5 hours per week - Monday to Thursday 7:45am - 4:30pm / Friday 7:45am - 12:15pm (flexibility to work additional hours in support of the business plus some travel will be required) Job location: Colne Road, Kelbrook, Lancashire BB18 6SN The General Manager is responsible for all facilities on the Division/Site. The core responsibility of the General Manager is to assume full P&L accountability for the business, and work with the Regional Director Operations to refine, develop and oversee the implementation of a strategic business plan, aligned with the overall corporate strategy for Magellan. The General Manager will apply strong leadership and relationship management skills to deliver a cultural change and take our facility from its current state, through a multi year journey to becoming a world class facility as a part of the Magellan Portfolio. The right candidate will model good behaviours, setting core priorities against the multi year action plan, acting as a leader, coach and manager for the heads of function. The incumbent should assess existing workflows, identify opportunities for improvement, and help formalize and implement scalable processes and procedures across the organization. The ideal candidate will bring structure, accountability, and a commitment to continuous improvement to ensure consistent quality, efficiency, and compliance within a highly technical and regulated environment. This description is a general statement and does not include other duties as assigned. Perks and Benefits A company culture that promotes work life balance Access to mental health support Business performance related bonus Career development opportunities Commitment to continued learning and development Perkbox - includes monthly treats and discounts from selected restaurants, cinemas, shops etc Long Service Awards Enhanced Holiday Entitlement based on length of service Free parking Essential Duties and Responsibilities Develop, refine and oversee the implementation of a long- and short-term strategic business and cultural change plan, aligned to corporate strategy/objectives, working with your peers to ensure that they understand and are aligned to the same plan and understand their required supports and inputs for the growth of the plant. Strategically align with customers, understanding their needs and drivers, to develop plans which include commitments to delivery, performance measures, and price. Proactively participate and work with the Director of Business Development and VP Business Development, to ensure the long-term goals of the facility and the customer align. Set measurable financial goals (short & long term) that drive profitable business growth. Work closely with finance to ensure that you oversee and are supported on delivering against all financial metrics, including cash and asset management, reporting, corporate & regulatory policies. Oversee development of comprehensive annual business plan (including budgets, forecasts, and operational targets). Ensure divisional operating structure is optimally aligned to achieve efficiencies, also for growth. Evaluate strengths and weaknesses of manufacturing team to ensure long-term health, productivity, with a high-performance culture. Ensure appropriate skills and staffing levels are maintained and making suggestions and insights on the long-term structure of the business, to ensure optimal delivery. Improve facility performance by successful implementation and maintenance of Corporate MOS (Magellan Operating System). Work with the Head of CI to create a long term multi year CI strategy, to support the company's growth and change aspirations, ensuring that we remain a class leader in machining capability. Utilize agreed performance metrics that are developed to measure ongoing strategic success and identify areas for improvement or consideration, to ensure that the right metrics are considered when understanding the delivery and growth of the business. Develop in-depth understanding of the business, building an initial report/strategy that highlights the high priority challenges, as well as understanding the key stakeholders and supporting functions and helping them understand their role in delivering for the long-term success of the business. Ensure all internal business systems are operating optimally to direct, monitor and measure company resources. Develop a strong and well-functioning senior management team. Work with the growing safety and quality teams, to ensure a strong safety and quality first culture to align with the Company globally. Lead from the front in a multidisciplinary team that guides, motivates and develops all staff. Grow and develop the site SLT, ensuring compliance with Company policies and Establish and maintain a regular internal and management review process, working closely with the site HRBP, Head of UK Learning and UK HRD to nurture, develop and grow the site's SLT as potential future leaders within Magellan, delivering plans for improvement and development. Develop a culture of operational excellence, creative thought, and continuous improvement throughout the facility. Be a champion for change and a people focused culture. MRO Essential Duties & Requirements UK CAA Part-145 compliance ownership: liaison with Accountable Manager, readiness for audits and MOE change governance. Full responsibility as accountable manager at a respected EASA 145 approved MRO facility. The role has full site responsibility. All functions and disciplines report into this position. Model leadership values and behaviours for the Euravia team, building a mission and vision for the team that supports Magellan and delivers the MRO strategy for Euravia. Provide business reporting and analytics to the corporate senior team, building links with other Magellan global MRO facilities and leaders to maximise the value of the MRO footprint. Maintain operational compliance in line with relevant safety agencies such as EASA and CAA. Skills/Knowledge Requirements: Academic: Degree in Business/ Aerospace/ Engineering or similar. MBA/ Chartered Member of the institute of Engineering/ Six Sigma Green Belt desirable. Professional Accreditations: Project Management certification an asset. MRO experience is highly desirable but not essential, exposure to business development and strong interpersonal skills highly desirable. Experience: P&L responsibility of a company, branch or division of a relevant size and scope. Senior management experience with precision/custom engineering manufacturing. Operations experience using lean manufacturing tools. Experience building and supporting a strong union relationship. Experience delivering cultural change and working closely with the HR function and leaders to build a one team culture. Experience with introducing and implementing core basics as well as experience of what world class manufacturing facilities should look like and deliver. Strong understanding of the end-to-end supply chain, knowledge of SAP desirable but not essential. Demonstrated mentoring/ people development experience. Aerospace industry experience an asset. Experience with leading Multi Site operations an asset. Key Competencies: Building and leading successful teams. Developing Talent. Experience putting together multi year business growth plans. Establishing Partnerships. Customer Engagement and relationship growth. Financial Acumen and an understanding of the P and L, PBIT, key financial metrics and drivers. Leading wholesale organisational and culture change. Operational Decision Making. Setting Business Strategies. Developing a one team approach. Taking a business on a multi phase journey/project. Other Skills & Personal Attributes: Strong relationship builder. Flexible and open-minded to outsourcing, strategic partnering and virtual work environments as options to traditional thinking. Strong mentor, coach and motivator. Demonstrates values consistent with the culture, management and operating style expected of Magellan employees. Confident and comfortable with challenging the status quo constructively, capable of supporting a culture of peer to manager and peer to peer accountability. Experience sharing best practice. Poise and politically astute. Ability to travel 10-20% within the region. About us: Euravia Engineering, A Magellan Aerospace Company is a specialist aviation company providing high quality, cost effective maintenance, repair and overhaul services for a wide range of gas turbines - with particular expertise in the Pratt and Whitney Canada PT6 engine series. Operating from four purpose-built, fully FAA and EASA approved facilities in Lancashire, England; Euravia offers a Total Support framework for PT6 Engine Operators around the world. Our focus is to address the Customer's unique individual requirements, delivering first class turboprop engine performance and reliability alongside peerless customer service, with efficient turn times and cost-effective pricing. At Magellan . click apply for full job details
About Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and has recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Our Customer Success Team resides within the Client Operations Team in the Operations business area, and is responsible for maintaining relationships with all customers, especially those of strategic importance to the business (i.e., account management). We're looking for additional Customer Success Managers to play a key role in ensuring customers not only achieve success with our products, but also derive maximum value from them. Through proactive support, Customer Success Managers aim to empower all customers and enhance their and their user's overall experience with Patchwork's products. A primary focus of this role is to support customer relationships through driving best practices for system utilisation and supporting Customer Success Directors in fostering long term relationships. Everyone in Customer Success is capable of assisting across all products, but there will predominantly be a focus on rostering and job planning. Key Responsibilities System Utilisation, Insights & Reporting Monitoring customer usage metrics, identify trends, and provide actionable data driven insights to improve product engagement and satisfaction. Presenting performance reports and success metrics during customer review meetings, highlighting successes and areas for improvement. Attending customer site meetings, from time to time, to complete activities such as system configuration audits. Updating the CRM with any actions from meetings, including meeting notes; and ensuring actions are fed to the relevant team. Using data to embed best practice of system utilisation across the wider business and with external stakeholders. Customer Relationship Management Working closely with and supporting all roles within the Customer Success Team to drive successful and optimal system utilisation and effective and impactful communication with customers. Supporting Patchwork's Customer Success Directors with product knowledge to improve the impact of all meetings. Developing and maintaining impactful relationships with key external stakeholders. Receive inbound Customer Success queries such as continual improvement requests and configuration queries, and understanding where to divert these queries appropriately. Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre-existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Delegate, or handing over, tasks to the appropriate internal teams for resolution, which may involve, for example, notifying the Customer Support Team of actions arising from meetings. Advocate for customers by consistently representing their needs and perspectives within the organisation, developing and leveraging good relationships with internal stakeholders. Internal Collaboration, Education & Best Practice Working collaboratively within the Customer Success Team to develop and document processes to build up, maintain and improve a knowledge base, including clear internal change management procedures and audit documentation for customers. Supporting Customer Success Directors by providing and analysing customer and app user feedback and data analysis, along with industry standards and new technologies to collaboratively drive a culture of continuous improvement. Continuously documenting ways of working to improve cross functional collaboration and to relay product feedback and customer insights to internal stakeholders. Working with Customer Success Directors to ensure a seamless experience for all of Patchwork's customers by sharing relevant insights to offer more personalised support. Supporting cross functional teams such as Revenue, Product and Technology teams by providing experienced guidance on Patchwork's products (i.e., how the product works - either as intended to customers or how the product actually works for customers to internal stakeholders) and best practice of system utilisation. Educating internal stakeholders on system understanding and utilisation, with a goal of knowledge transfer and upskilling internal stakeholders. Monitor industry trends, new technologies and Customer Success best practices, providing support within the Customer Success Team to ensure the whole team continues to be innovative and competitive. Support Customer Success Executives within the Customer Success Team. Collaborate with Customer Support to facilitate customer success. Build and maintain good relationships with internal stakeholders, specifically the wider Client Operations teams and the Product and Technology teams. Requirements Essential Proven experience in nurturing customer relationships in a similar role. Strong interpersonal and communication skills to build trust and rapport with internal and external stakeholders. Ability to represent the customer's voice within the company, ensuring customer feedback is addressed and prioritised. Strong analytical and problem solving capabilities to address challenges effectively. Proactive approach in identifying potential issues and offering solutions for best system utilisation. Strong organisational skills to handle timelines, follow ups, and prioritisation of client needs. Proficiency in using data to present insights. Ability to quickly learn and understand new product functionality. Capable of training and imparting knowledge to others. Ability and willingness to work cross functionally with sales, product, and support teams to ensure alignment and consistent service delivery. Excellent listening, written, and verbal communication skills. Demonstrable ability to anticipate customer needs and identify potential problems before they scale. Eagerness to work with multiple people and be a self starter. Prideful in attention to detail. Experience using common customer tools and CRMs (i.e., HubSpot). Tech savvy and adaptable to new technologies and systems. Experience collaborating in a dynamic, fast paced and autonomous environment, such as a start up or scale up. Nice to Have Experience or knowledge of AI tools. Experience in technical customer support. Experience in a tech start up/scale up. Experience or knowledge of the NHS, healthcare, or healthtech industry. Experience or knowledge of workforce applications, particularly around rostering and/or job planning. Benefits, Perks & Remuneration Salary: £40,000 £50,000 Hybrid and flexible workplace Cycle Scheme Tech Loan Scheme Employee Assistance Programme (Health Assured) Personal Learning & Development Budget Flexible income options via Wagestream Dog friendly London Hub Vibrant and fun London Hub with unlimited refreshments & games Access to co working spaces across the UK The Small Print We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Feb 03, 2026
Full time
About Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and has recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Our Customer Success Team resides within the Client Operations Team in the Operations business area, and is responsible for maintaining relationships with all customers, especially those of strategic importance to the business (i.e., account management). We're looking for additional Customer Success Managers to play a key role in ensuring customers not only achieve success with our products, but also derive maximum value from them. Through proactive support, Customer Success Managers aim to empower all customers and enhance their and their user's overall experience with Patchwork's products. A primary focus of this role is to support customer relationships through driving best practices for system utilisation and supporting Customer Success Directors in fostering long term relationships. Everyone in Customer Success is capable of assisting across all products, but there will predominantly be a focus on rostering and job planning. Key Responsibilities System Utilisation, Insights & Reporting Monitoring customer usage metrics, identify trends, and provide actionable data driven insights to improve product engagement and satisfaction. Presenting performance reports and success metrics during customer review meetings, highlighting successes and areas for improvement. Attending customer site meetings, from time to time, to complete activities such as system configuration audits. Updating the CRM with any actions from meetings, including meeting notes; and ensuring actions are fed to the relevant team. Using data to embed best practice of system utilisation across the wider business and with external stakeholders. Customer Relationship Management Working closely with and supporting all roles within the Customer Success Team to drive successful and optimal system utilisation and effective and impactful communication with customers. Supporting Patchwork's Customer Success Directors with product knowledge to improve the impact of all meetings. Developing and maintaining impactful relationships with key external stakeholders. Receive inbound Customer Success queries such as continual improvement requests and configuration queries, and understanding where to divert these queries appropriately. Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre-existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Delegate, or handing over, tasks to the appropriate internal teams for resolution, which may involve, for example, notifying the Customer Support Team of actions arising from meetings. Advocate for customers by consistently representing their needs and perspectives within the organisation, developing and leveraging good relationships with internal stakeholders. Internal Collaboration, Education & Best Practice Working collaboratively within the Customer Success Team to develop and document processes to build up, maintain and improve a knowledge base, including clear internal change management procedures and audit documentation for customers. Supporting Customer Success Directors by providing and analysing customer and app user feedback and data analysis, along with industry standards and new technologies to collaboratively drive a culture of continuous improvement. Continuously documenting ways of working to improve cross functional collaboration and to relay product feedback and customer insights to internal stakeholders. Working with Customer Success Directors to ensure a seamless experience for all of Patchwork's customers by sharing relevant insights to offer more personalised support. Supporting cross functional teams such as Revenue, Product and Technology teams by providing experienced guidance on Patchwork's products (i.e., how the product works - either as intended to customers or how the product actually works for customers to internal stakeholders) and best practice of system utilisation. Educating internal stakeholders on system understanding and utilisation, with a goal of knowledge transfer and upskilling internal stakeholders. Monitor industry trends, new technologies and Customer Success best practices, providing support within the Customer Success Team to ensure the whole team continues to be innovative and competitive. Support Customer Success Executives within the Customer Success Team. Collaborate with Customer Support to facilitate customer success. Build and maintain good relationships with internal stakeholders, specifically the wider Client Operations teams and the Product and Technology teams. Requirements Essential Proven experience in nurturing customer relationships in a similar role. Strong interpersonal and communication skills to build trust and rapport with internal and external stakeholders. Ability to represent the customer's voice within the company, ensuring customer feedback is addressed and prioritised. Strong analytical and problem solving capabilities to address challenges effectively. Proactive approach in identifying potential issues and offering solutions for best system utilisation. Strong organisational skills to handle timelines, follow ups, and prioritisation of client needs. Proficiency in using data to present insights. Ability to quickly learn and understand new product functionality. Capable of training and imparting knowledge to others. Ability and willingness to work cross functionally with sales, product, and support teams to ensure alignment and consistent service delivery. Excellent listening, written, and verbal communication skills. Demonstrable ability to anticipate customer needs and identify potential problems before they scale. Eagerness to work with multiple people and be a self starter. Prideful in attention to detail. Experience using common customer tools and CRMs (i.e., HubSpot). Tech savvy and adaptable to new technologies and systems. Experience collaborating in a dynamic, fast paced and autonomous environment, such as a start up or scale up. Nice to Have Experience or knowledge of AI tools. Experience in technical customer support. Experience in a tech start up/scale up. Experience or knowledge of the NHS, healthcare, or healthtech industry. Experience or knowledge of workforce applications, particularly around rostering and/or job planning. Benefits, Perks & Remuneration Salary: £40,000 £50,000 Hybrid and flexible workplace Cycle Scheme Tech Loan Scheme Employee Assistance Programme (Health Assured) Personal Learning & Development Budget Flexible income options via Wagestream Dog friendly London Hub Vibrant and fun London Hub with unlimited refreshments & games Access to co working spaces across the UK The Small Print We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Our respected client, a trusted partner to the UK's Ministry of Defence, is seeking skilled engineers to join the Test Equipment Hardware Design Capability group. This team operates within the Test Equipment Centre of Excellence (TE CofEx), part of the Electronic Engineering (EE) Directorate. The EE Directorate sits within the broader Operations Directorate, forming a key pillar of Greater Engineering, which encompasses Engineering, Operations, and Programmes. Key Responsibilities: Prepare specifications and develop designs to meet quality and technical standards Investigate technical issues and propose effective solutions Conduct design appraisals to ensure compliance with standards Define test strategies and suggest improvements to diagnostic processes Collaborate on planning, risk, and quality with the Engineering Project Manager Produce documentation to support in-service product use Contribute to bid preparation and identify business opportunities Manage budgets and lead, develop, and motivate team members Report progress against work programmes and make engineering decisions Optimise team size and support junior staff while staying current in technical areas What do you need?: Interpret and understand technical requirements and drawings to develop automated test facilities and procedures that support production operations. Possess contemporary working knowledge of electronics. Have a solid understanding of modern test techniques and methodologies, including ICT, Functional Test, and Boundary Scan. Demonstrate experience in designing measurement systems, including the applicability of instruments, power distribution, and grounding. Exhibit strong analytical and problem-solving skills. Have significant experience in creating Automated Test Equipment. Preferably have experience using NI LabVIEW and/or TestStand. Preferably have experience in Boundary Scan and XJtag. What happens now? Upon submission of your application, should it meet our selection criteria, you will be contacted via e-mail by one of our talent acquisition specialists to arrange a screening call. This telephone chat is structured to explore a series of questions aimed at matching your competencies and capabilities to the specific demands of the position. Please note, this screening is contingent upon the initial success of your application. Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by our clients Security Team. More about the role: For more than 70 years, our client has been in a strong partnership with the UK military. They have accomplished numerous milestones in defence engineering and have provided essential defence capabilities to meet the requirements of the armed forces across land, sea, and air. This role is based at our client's headquarters in Stevenage, a key location for missile operations. The site offers excellent transportation links, an onsite gym, and a coffee shop. Training and development opportunities are available to all employees. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Feb 03, 2026
Contractor
Our respected client, a trusted partner to the UK's Ministry of Defence, is seeking skilled engineers to join the Test Equipment Hardware Design Capability group. This team operates within the Test Equipment Centre of Excellence (TE CofEx), part of the Electronic Engineering (EE) Directorate. The EE Directorate sits within the broader Operations Directorate, forming a key pillar of Greater Engineering, which encompasses Engineering, Operations, and Programmes. Key Responsibilities: Prepare specifications and develop designs to meet quality and technical standards Investigate technical issues and propose effective solutions Conduct design appraisals to ensure compliance with standards Define test strategies and suggest improvements to diagnostic processes Collaborate on planning, risk, and quality with the Engineering Project Manager Produce documentation to support in-service product use Contribute to bid preparation and identify business opportunities Manage budgets and lead, develop, and motivate team members Report progress against work programmes and make engineering decisions Optimise team size and support junior staff while staying current in technical areas What do you need?: Interpret and understand technical requirements and drawings to develop automated test facilities and procedures that support production operations. Possess contemporary working knowledge of electronics. Have a solid understanding of modern test techniques and methodologies, including ICT, Functional Test, and Boundary Scan. Demonstrate experience in designing measurement systems, including the applicability of instruments, power distribution, and grounding. Exhibit strong analytical and problem-solving skills. Have significant experience in creating Automated Test Equipment. Preferably have experience using NI LabVIEW and/or TestStand. Preferably have experience in Boundary Scan and XJtag. What happens now? Upon submission of your application, should it meet our selection criteria, you will be contacted via e-mail by one of our talent acquisition specialists to arrange a screening call. This telephone chat is structured to explore a series of questions aimed at matching your competencies and capabilities to the specific demands of the position. Please note, this screening is contingent upon the initial success of your application. Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by our clients Security Team. More about the role: For more than 70 years, our client has been in a strong partnership with the UK military. They have accomplished numerous milestones in defence engineering and have provided essential defence capabilities to meet the requirements of the armed forces across land, sea, and air. This role is based at our client's headquarters in Stevenage, a key location for missile operations. The site offers excellent transportation links, an onsite gym, and a coffee shop. Training and development opportunities are available to all employees. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Head of Operations - Appvia Location:London, UK (Hybrid - typically 2-3 days in-office) Contract:Permanent, Full-time Package:£80,000-90,000 + 10% Bonus + 10% Shares + Benefits (see more below) About Us Appvia helps organisations build, secure and innovate across cloud, data and AI, drawing on our practical expertise gained from developing and maintaining open-source, cloud-native tools and products. As AWS Advanced and Microsoft Solutions Partners, we deliver secure, scalable platforms covering containerisation, FinOps, modernisation and data platforms. As a certified B Corporation, we are committed to balancing purpose with profit, meeting the highest standards of social and environmental performance. We believe that responsible business practices and technical excellence go hand in hand. Interview process - 3 stage Discovery conversation with our Talent Acquisition team Interview with COO Final Interview with CEO About the Role We are seeking an experienced Head of Operations to drive operational excellence across our growing business. This is a pivotal leadership role, reporting to the COO and sitting on the Senior Leadership Team, where you will shape and optimise our internal operations, manage critical certifications and compliance programmes, and ensure we maintain our position on key public sector procurement frameworks. You will be responsible for building scalable operational processes that support our ambitious growth plans while maintaining the agility and innovation that defines our culture. This role requires someone who thrives in a fast-paced environment, can work autonomously, and brings a strategic mindset to operational challenges. Operational Leadership & Strategy Develop and implement operational strategies that support business growth and efficiency Establish and refine internal processes, policies, and procedures to ensure smooth day-to-day operations Own resource planning and capacity management across the organisation Drive continuous improvement initiatives and operational excellence programmes Manage relationships with key service providers Roll out and embed OKR (Objectives and Key Results) methodology across the business, facilitating goal-setting cycles and tracking progress Coach teams on effective OKR practices, ensuring alignment between company, team, and individual objectives Working closely with Talent and People Operations to streamline onboarding and upskilling. Public Sector Framework Management Own and manage our presence on Crown Commercial Service frameworks including G-Cloud, Digital Outcomes and Specialists (DOS), and Technology Services Lead framework application and renewal processes, ensuring timely submissions and competitive positioning Monitor framework performance, maintain compliance requirements, and optimise service listings Identify and evaluate new framework opportunities aligned with our strategic direction Ensure ongoing compliance with public sector contractual obligations and reporting requirements Certifications, Standards & Compliance Maintain and enhance existing certifications including B Corp status, ensuring continued compliance and recertification Lead the acquisition of new ISO certifications (e.g., ISO 20000 as required for business growth Manage and enhance security accreditations (including Cyber Essentials and ISO27001) Develop and maintain the Information Security Management System (ISMS) and Quality Management System (QMS) Coordinate internal and external audits, manage audit findings, and drive remediation activities Stay current with regulatory changes and industry standards that impact our operations Finance & Business Operations Oversee operational budgets and work with finance to ensure effective cost management Support contract management, commercial negotiations, and procurement activities Implement and manage operational tools, systems, and technologies Produce operational reports and KPIs for leadership and board review Contribute to company strategy and decision-making as a member of the Senior Leadership Team People & Culture Partner with leadership on people operations including onboarding, policies, and employee experience Support a positive, inclusive workplace culture aligned with our B Corp values Lead or support office management, facilities, and health and safety requirements Essential Experience & Skills Proven track record in operations leadership, ideally within a technology consultancy, SaaS, or professional services environment Experience implementing and managing OKR frameworks or similar goal-setting methodologies Hands-on experience with ISO certification processes, particularly ISO 27001 (Information Security) and ISO 9001 (Quality Management) Experience scaling operations in a high-growth technology business Excellent project management skills with the ability to juggle multiple priorities Strong commercial acumen and experience with contract negotiation Outstanding written and verbal communication skills Self-starter mentality with the ability to work autonomously and drive initiatives forward Desirable Experience managing UK public sector procurement frameworks (G-Cloud, DOS, or similar Crown Commercial Service agreements) Strong understanding of compliance requirements for UK public sector contracts Experience with B Corp certification and maintaining social/environmental impact standards Familiarity with cloud technologies, Kubernetes, or DevOps environments Experience with Cyber Essentials Plus or other security accreditations Knowledge of ISO 14001 (Environmental Management) or ISO 22301 (Business Continuity) Why join Appvia? We are a self-funded, London based startup; providing businesses with a fast and secure way to deploy containerised applications into the cloud. We are on a mission to enable organisations to make cloud-based software delivery simple and efficient, whilst having the insights into costs, security and cadence. As a company that holds customers at the heart of everything we do, we are looking for candidates that want to make a real change to how Dev and Ops is working in the industry. With us our customers, like the UK's Home Office & Bank of England, are harnessing cloud-native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products. What's on offer? ️Work-life balance Flexible working with core hours of 10-4pm because we know life happens outside of work Hybrid working - only one compulsory office day per month 25 days' holiday a year, plus bank holidays An additional day off for your birthday Enhanced maternity and paternity to full pay Workplace Nursery Benefit to help working parents For your well-being Full Private Healthcare cover for you with partners and children covered 50% Death in Service Cycle to Work scheme Electric Car Scheme Pension plus a salary sacrifice option for even greater savings Employee Assistance Programme Free hygiene products available in the London office Mental health support Free therapy through AXA Access to the Headspace App Trained Mental Health First Aiders Other fun perks Learning budget of £1,000 a year Your own MacBook Pro while you work at Appvia Dog friendly office Wear what makes you comfortable Free snacks in the office Pool table & ping pong table Regular team socials, board game nights, industry meetups and more! But don't just take our word for it, you can check out what our Appvians say about us on Glassdoor and by following us on LinkedIn, Twitter and TikTok. We are proud to be an equal opportunities employer and actively encourage, respect, and recognise diversity of thought and background throughout the business. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, and disability status. Note:While all roles are active and approved at the time of posting, the dynamic nature of our start-up means some applications may be processed to pipeline talent for future opportunities rather than current openings. We will strive to keep you informed of any changes to the status of your application.
Feb 03, 2026
Full time
Head of Operations - Appvia Location:London, UK (Hybrid - typically 2-3 days in-office) Contract:Permanent, Full-time Package:£80,000-90,000 + 10% Bonus + 10% Shares + Benefits (see more below) About Us Appvia helps organisations build, secure and innovate across cloud, data and AI, drawing on our practical expertise gained from developing and maintaining open-source, cloud-native tools and products. As AWS Advanced and Microsoft Solutions Partners, we deliver secure, scalable platforms covering containerisation, FinOps, modernisation and data platforms. As a certified B Corporation, we are committed to balancing purpose with profit, meeting the highest standards of social and environmental performance. We believe that responsible business practices and technical excellence go hand in hand. Interview process - 3 stage Discovery conversation with our Talent Acquisition team Interview with COO Final Interview with CEO About the Role We are seeking an experienced Head of Operations to drive operational excellence across our growing business. This is a pivotal leadership role, reporting to the COO and sitting on the Senior Leadership Team, where you will shape and optimise our internal operations, manage critical certifications and compliance programmes, and ensure we maintain our position on key public sector procurement frameworks. You will be responsible for building scalable operational processes that support our ambitious growth plans while maintaining the agility and innovation that defines our culture. This role requires someone who thrives in a fast-paced environment, can work autonomously, and brings a strategic mindset to operational challenges. Operational Leadership & Strategy Develop and implement operational strategies that support business growth and efficiency Establish and refine internal processes, policies, and procedures to ensure smooth day-to-day operations Own resource planning and capacity management across the organisation Drive continuous improvement initiatives and operational excellence programmes Manage relationships with key service providers Roll out and embed OKR (Objectives and Key Results) methodology across the business, facilitating goal-setting cycles and tracking progress Coach teams on effective OKR practices, ensuring alignment between company, team, and individual objectives Working closely with Talent and People Operations to streamline onboarding and upskilling. Public Sector Framework Management Own and manage our presence on Crown Commercial Service frameworks including G-Cloud, Digital Outcomes and Specialists (DOS), and Technology Services Lead framework application and renewal processes, ensuring timely submissions and competitive positioning Monitor framework performance, maintain compliance requirements, and optimise service listings Identify and evaluate new framework opportunities aligned with our strategic direction Ensure ongoing compliance with public sector contractual obligations and reporting requirements Certifications, Standards & Compliance Maintain and enhance existing certifications including B Corp status, ensuring continued compliance and recertification Lead the acquisition of new ISO certifications (e.g., ISO 20000 as required for business growth Manage and enhance security accreditations (including Cyber Essentials and ISO27001) Develop and maintain the Information Security Management System (ISMS) and Quality Management System (QMS) Coordinate internal and external audits, manage audit findings, and drive remediation activities Stay current with regulatory changes and industry standards that impact our operations Finance & Business Operations Oversee operational budgets and work with finance to ensure effective cost management Support contract management, commercial negotiations, and procurement activities Implement and manage operational tools, systems, and technologies Produce operational reports and KPIs for leadership and board review Contribute to company strategy and decision-making as a member of the Senior Leadership Team People & Culture Partner with leadership on people operations including onboarding, policies, and employee experience Support a positive, inclusive workplace culture aligned with our B Corp values Lead or support office management, facilities, and health and safety requirements Essential Experience & Skills Proven track record in operations leadership, ideally within a technology consultancy, SaaS, or professional services environment Experience implementing and managing OKR frameworks or similar goal-setting methodologies Hands-on experience with ISO certification processes, particularly ISO 27001 (Information Security) and ISO 9001 (Quality Management) Experience scaling operations in a high-growth technology business Excellent project management skills with the ability to juggle multiple priorities Strong commercial acumen and experience with contract negotiation Outstanding written and verbal communication skills Self-starter mentality with the ability to work autonomously and drive initiatives forward Desirable Experience managing UK public sector procurement frameworks (G-Cloud, DOS, or similar Crown Commercial Service agreements) Strong understanding of compliance requirements for UK public sector contracts Experience with B Corp certification and maintaining social/environmental impact standards Familiarity with cloud technologies, Kubernetes, or DevOps environments Experience with Cyber Essentials Plus or other security accreditations Knowledge of ISO 14001 (Environmental Management) or ISO 22301 (Business Continuity) Why join Appvia? We are a self-funded, London based startup; providing businesses with a fast and secure way to deploy containerised applications into the cloud. We are on a mission to enable organisations to make cloud-based software delivery simple and efficient, whilst having the insights into costs, security and cadence. As a company that holds customers at the heart of everything we do, we are looking for candidates that want to make a real change to how Dev and Ops is working in the industry. With us our customers, like the UK's Home Office & Bank of England, are harnessing cloud-native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products. What's on offer? ️Work-life balance Flexible working with core hours of 10-4pm because we know life happens outside of work Hybrid working - only one compulsory office day per month 25 days' holiday a year, plus bank holidays An additional day off for your birthday Enhanced maternity and paternity to full pay Workplace Nursery Benefit to help working parents For your well-being Full Private Healthcare cover for you with partners and children covered 50% Death in Service Cycle to Work scheme Electric Car Scheme Pension plus a salary sacrifice option for even greater savings Employee Assistance Programme Free hygiene products available in the London office Mental health support Free therapy through AXA Access to the Headspace App Trained Mental Health First Aiders Other fun perks Learning budget of £1,000 a year Your own MacBook Pro while you work at Appvia Dog friendly office Wear what makes you comfortable Free snacks in the office Pool table & ping pong table Regular team socials, board game nights, industry meetups and more! But don't just take our word for it, you can check out what our Appvians say about us on Glassdoor and by following us on LinkedIn, Twitter and TikTok. We are proud to be an equal opportunities employer and actively encourage, respect, and recognise diversity of thought and background throughout the business. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, and disability status. Note:While all roles are active and approved at the time of posting, the dynamic nature of our start-up means some applications may be processed to pipeline talent for future opportunities rather than current openings. We will strive to keep you informed of any changes to the status of your application.
Head of Operations page is loaded Head of Operationslocations: Tring, Hertfordshire, England, UKtime type: Full timeposted on: Posted Todayjob requisition id: REQ-11138Company: Ultra Intelligence & CommunicationsCommunications Business# Powering Decision Join the team redefining defense technology. From engineering systems that save lives to leading programs that change the battlefield-find your place in the future of defense. Communications Business By joining the Communications Business within Ultra I&C, your unique talents will be pivotal in shaping global communication for our dedicated warfighters. Your contributions will create cutting-edge solutions that enable precise, timely, and secure exchange of voice, video, and data communications for military applications. These advancements leverage high-capacity tactical radio, advanced waveforms, and state-of-the-art satellite communications technology.# Job Description To lead and develop all operational functions across manufacturing, supply chain, and production support within a low-volume, high-value engineering environment. The Head of Operations will ensure that safety, quality, delivery and cost metrics are achieved through effective leadership, robust processes, and a culture of continuous improvement.Ultra I&C's Communications business is recruiting for a Head of Operations, to lead and develop all operational functions across manufacturing, supply chain, and production support within a low-volume, high-value engineering environment.Based: Tring, Hertfordshire Key Responsibilities: Provide strategic and day-to-day leadership to Manufacturing, Supply Chain, Quality, and Logistics teams. Own and deliver operational KPIs across Safety, Quality, Delivery, Cost, and Improvements (SQDCI). Drive Lean and 6S principles across all areas to deliver measurable improvements in efficiency, waste reduction, and on-time delivery. Manage production within a multi-disciplined manufacturing environment including CNC machining, PCB Assembly, Wiring and advanced Mechanical Assembly environment, ensuring strong collaboration between Engineering, Planning, Quality and Purchasing. Lead capacity planning, production scheduling, and materials management to meet customer commitments and future demand. Champion Health & Safety standards, ensuring compliance with legal, corporate, and ISO management system requirements. Lead supply-chain optimisation through strategic sourcing, supplier development, and risk management. Support new product introduction (NPI) and R&D programmes, ensuring smooth industrialisation from prototype to production. Mentor, coach, and develop team leaders and operators in line with personal development plans and skills matrices. Partner with engineering design, procurement, and finance to support business planning, cost reduction initiatives, and margin improvement. Drive effective change management through a structured ECR/ECN process, ensuring that changes are prioritised, implemented, and communicated in line with operational and customer demands. Ensure robust problem-solving and root cause analysis processes (8D, DMAIC) are embedded across operations. Drive a culture of ownership, accountability, and continuous improvement across all manufacturing operations. Join bid team as functional lead, to support major bids where required. Own systems for providing accurate product cost and stock valuation Required Skills and Experience: Proven leadership experience in operations management within precision engineering, defence, aerospace, or similar low-volume/high-complexity manufacturing. Demonstrated background in precision manufacturing and electronic assembly, including experience with CNC machining, PCB Assembly, and build-to-print processes in line with RoHS and IPC-A-610 quality standards. Recognised engineering apprenticeship and/or HNC/HND/Degree in an engineering discipline. Strong understanding of Lean manufacturing, 6S, and continuous improvement methodologies. Excellent working knowledge of ERP/MRP systems, capacity planning, and scheduling. Demonstrated success in supplier development, quality improvement, and cost reduction. Excellent leadership and interpersonal skills; able to engage, motivate, and develop cross-functional teams. Strong analytical mindset with a data-driven approach to performance management. High level of Health & Safety awareness with experience implementing safe systems of work. Desirable Experience: Exposure to carbon fibre composite manufacture, electronic assembly, or RF/waveguide fabrication. Knowledge of ISO 9001:2015 / AS9100 quality management systems. Experience collaborating with Engineering and R&D teams to industrialise new designs. Project management experience within a multi-disciplinary engineering business. Key Attributes: Results-driven, pragmatic, and hands-on leadership style. Confident communicator at all levels of the business. Proactive, solution-focused, and commercially aware. Committed to operational excellence and continuous improvement.# Notice Due to the nature of the programs we deliver for our customers, candidates may need to obtain the relevant security clearance or handle export-controlled material as defined by the role's requirements.# At Ultra I&C, we are proud to be an equal opportunity employer. Our commitment is to uphold respect, dignity, and fairness for all employees and applicants in compliance with all applicable laws. Guided by our core values, we foster a workplace supports each individual in reaching their full potential.We prohibit discrimination on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic as defined by applicable law. Flexible working arrangements may be considered based on business needs. For assistance with your application, please contact us at . Reasonable accommodation statement: if you need accommodation for any part of the application process, please email . We abide by the requirements of 41 CFR 60-1.4(a), 60.300-.5 (a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin and for inquiring about, discussing, or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Ultra I&C is powering decision speed across the multidomain battlespace with resilient tactical communications, mission optimization and encryption technologies. We secure, move and make sense of data across all domains-delivering real-time, mission-ready intelligence that gives operators at the edge the clarity to act and the speed to win. For decades, global defense forces and allied partners have relied on Ultra I&C to outpace threats and cut through complexity on the battlefield. Headquartered in Austin, Texas, we deliver battle-proven technology purpose-built for decision advantage in contested, high-threat environments.
Feb 03, 2026
Full time
Head of Operations page is loaded Head of Operationslocations: Tring, Hertfordshire, England, UKtime type: Full timeposted on: Posted Todayjob requisition id: REQ-11138Company: Ultra Intelligence & CommunicationsCommunications Business# Powering Decision Join the team redefining defense technology. From engineering systems that save lives to leading programs that change the battlefield-find your place in the future of defense. Communications Business By joining the Communications Business within Ultra I&C, your unique talents will be pivotal in shaping global communication for our dedicated warfighters. Your contributions will create cutting-edge solutions that enable precise, timely, and secure exchange of voice, video, and data communications for military applications. These advancements leverage high-capacity tactical radio, advanced waveforms, and state-of-the-art satellite communications technology.# Job Description To lead and develop all operational functions across manufacturing, supply chain, and production support within a low-volume, high-value engineering environment. The Head of Operations will ensure that safety, quality, delivery and cost metrics are achieved through effective leadership, robust processes, and a culture of continuous improvement.Ultra I&C's Communications business is recruiting for a Head of Operations, to lead and develop all operational functions across manufacturing, supply chain, and production support within a low-volume, high-value engineering environment.Based: Tring, Hertfordshire Key Responsibilities: Provide strategic and day-to-day leadership to Manufacturing, Supply Chain, Quality, and Logistics teams. Own and deliver operational KPIs across Safety, Quality, Delivery, Cost, and Improvements (SQDCI). Drive Lean and 6S principles across all areas to deliver measurable improvements in efficiency, waste reduction, and on-time delivery. Manage production within a multi-disciplined manufacturing environment including CNC machining, PCB Assembly, Wiring and advanced Mechanical Assembly environment, ensuring strong collaboration between Engineering, Planning, Quality and Purchasing. Lead capacity planning, production scheduling, and materials management to meet customer commitments and future demand. Champion Health & Safety standards, ensuring compliance with legal, corporate, and ISO management system requirements. Lead supply-chain optimisation through strategic sourcing, supplier development, and risk management. Support new product introduction (NPI) and R&D programmes, ensuring smooth industrialisation from prototype to production. Mentor, coach, and develop team leaders and operators in line with personal development plans and skills matrices. Partner with engineering design, procurement, and finance to support business planning, cost reduction initiatives, and margin improvement. Drive effective change management through a structured ECR/ECN process, ensuring that changes are prioritised, implemented, and communicated in line with operational and customer demands. Ensure robust problem-solving and root cause analysis processes (8D, DMAIC) are embedded across operations. Drive a culture of ownership, accountability, and continuous improvement across all manufacturing operations. Join bid team as functional lead, to support major bids where required. Own systems for providing accurate product cost and stock valuation Required Skills and Experience: Proven leadership experience in operations management within precision engineering, defence, aerospace, or similar low-volume/high-complexity manufacturing. Demonstrated background in precision manufacturing and electronic assembly, including experience with CNC machining, PCB Assembly, and build-to-print processes in line with RoHS and IPC-A-610 quality standards. Recognised engineering apprenticeship and/or HNC/HND/Degree in an engineering discipline. Strong understanding of Lean manufacturing, 6S, and continuous improvement methodologies. Excellent working knowledge of ERP/MRP systems, capacity planning, and scheduling. Demonstrated success in supplier development, quality improvement, and cost reduction. Excellent leadership and interpersonal skills; able to engage, motivate, and develop cross-functional teams. Strong analytical mindset with a data-driven approach to performance management. High level of Health & Safety awareness with experience implementing safe systems of work. Desirable Experience: Exposure to carbon fibre composite manufacture, electronic assembly, or RF/waveguide fabrication. Knowledge of ISO 9001:2015 / AS9100 quality management systems. Experience collaborating with Engineering and R&D teams to industrialise new designs. Project management experience within a multi-disciplinary engineering business. Key Attributes: Results-driven, pragmatic, and hands-on leadership style. Confident communicator at all levels of the business. Proactive, solution-focused, and commercially aware. Committed to operational excellence and continuous improvement.# Notice Due to the nature of the programs we deliver for our customers, candidates may need to obtain the relevant security clearance or handle export-controlled material as defined by the role's requirements.# At Ultra I&C, we are proud to be an equal opportunity employer. Our commitment is to uphold respect, dignity, and fairness for all employees and applicants in compliance with all applicable laws. Guided by our core values, we foster a workplace supports each individual in reaching their full potential.We prohibit discrimination on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic as defined by applicable law. Flexible working arrangements may be considered based on business needs. For assistance with your application, please contact us at . Reasonable accommodation statement: if you need accommodation for any part of the application process, please email . We abide by the requirements of 41 CFR 60-1.4(a), 60.300-.5 (a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin and for inquiring about, discussing, or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Ultra I&C is powering decision speed across the multidomain battlespace with resilient tactical communications, mission optimization and encryption technologies. We secure, move and make sense of data across all domains-delivering real-time, mission-ready intelligence that gives operators at the edge the clarity to act and the speed to win. For decades, global defense forces and allied partners have relied on Ultra I&C to outpace threats and cut through complexity on the battlefield. Headquartered in Austin, Texas, we deliver battle-proven technology purpose-built for decision advantage in contested, high-threat environments.
Join Our Clients Team as an Office Manager and Renewals Administrator! Location Bromley, Kent Contract Type Permanent Working Pattern Full Time (9 AM - 5:30 PM, Monday to Friday) Are you an organised, proactive individual with a passion for keeping things running smoothly? Our client, a dynamic IT Managed Service Provider, is looking for an enthusiastic Office Manager and Administrator to join their fantastic team! What You'll Do Office Management: Oversee the daily operations of our head office and satellite location. Maintain a clean, professional environment for both staff and customers Renewals Administration: Keep the renewals database up to date, manage Microsoft 365 subscriptions, and enhance customer experience through effective warranty and licence renewals Sales Support: Work alongside the sales team to generate quotes and process orders, ensuring customers receive the best service possible What We're Looking For Essential Skills: Superb communication and customer service skills; Strong understanding of IT products and services; Proficiency in Microsoft Office applications; Excellent organisational and planning skills; Ability to work under pressure and meet deadlines Desirable Skills: Familiarity with Microsoft licencing programmes; Knowledge of the business benefits of Servers, Storage, and Networking Personal Qualities: A collaborative team player who contributes ideas and supports fellow team members; Detail-oriented with strong problem-solving abilities; A desire to succeed and grow within the organisation Why Join Us? Bonus Scheme Pension Plan Health Plan This is an excellent opportunity to be part of a company that values integrity, curiosity, and inclusivity. If you're ready to take on a challenging and rewarding role, we want to hear from you! How to Apply If you're motivated and ready to contribute to a vibrant team, send your CV and a cover letter to us today! Join us, and let's create a fantastic work environment together! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 03, 2026
Full time
Join Our Clients Team as an Office Manager and Renewals Administrator! Location Bromley, Kent Contract Type Permanent Working Pattern Full Time (9 AM - 5:30 PM, Monday to Friday) Are you an organised, proactive individual with a passion for keeping things running smoothly? Our client, a dynamic IT Managed Service Provider, is looking for an enthusiastic Office Manager and Administrator to join their fantastic team! What You'll Do Office Management: Oversee the daily operations of our head office and satellite location. Maintain a clean, professional environment for both staff and customers Renewals Administration: Keep the renewals database up to date, manage Microsoft 365 subscriptions, and enhance customer experience through effective warranty and licence renewals Sales Support: Work alongside the sales team to generate quotes and process orders, ensuring customers receive the best service possible What We're Looking For Essential Skills: Superb communication and customer service skills; Strong understanding of IT products and services; Proficiency in Microsoft Office applications; Excellent organisational and planning skills; Ability to work under pressure and meet deadlines Desirable Skills: Familiarity with Microsoft licencing programmes; Knowledge of the business benefits of Servers, Storage, and Networking Personal Qualities: A collaborative team player who contributes ideas and supports fellow team members; Detail-oriented with strong problem-solving abilities; A desire to succeed and grow within the organisation Why Join Us? Bonus Scheme Pension Plan Health Plan This is an excellent opportunity to be part of a company that values integrity, curiosity, and inclusivity. If you're ready to take on a challenging and rewarding role, we want to hear from you! How to Apply If you're motivated and ready to contribute to a vibrant team, send your CV and a cover letter to us today! Join us, and let's create a fantastic work environment together! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We are FBC UK, Fox's Burton's Companies! And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge). FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company. We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We are proud manufacturing partners to some of the biggest UK retailers and household names. We bake our incredible biscuits at eight bakeries across the UK, located at Isle of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset and our HQ in St Albans. Together, we employ circa 4,000 amazing colleagues across all our locations. Whilst we know that we have delicious products we also know that that the key ingredient to our success is our people, and the passion we have for our brands. You could be the jammy to our dodger, party ring to our Fox's or the choc-chip to our Maryland?! We knead people with innovative ideas, an entrepreneurial spirit, and the commitment to drive FBC UK to success. We are committed to building an inclusive workforce that feels empowered to build a fulfilling and successful career. By embracing diversity, equity, and inclusion (DEI) we create a supportive environment for people to thrive and strive to have more positive impact. We understand that having formal and on-the-job learning opportunities is key to our colleagues' professional and personal growth. We are committed to providing an environment where everyone can learn from each other and grow through a variety of learning experiences. Our colleagues make our business special. With strong community values, we believe FBC UK is a more prosperous and fun place to work when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial, and supporting each other whilst meeting our business goals. About the Role As Head of Operations Excellence, you will lead the coordination of Operations Metrics definition, analysis, and root cause investigation across the FBCUK network. This role is pivotal in driving a culture of excellence, enabling data-driven decision making, and embedding continuous improvement practices. You will champion performance transparency and partner with cross functional teams to elevate operational standards and deliver sustainable results. This role will involve regular travel across our bakeries in the UK, therefore your 'base' location will be your closest geographical site. Main Responsibilities Operations KPI Management Design, develop, and maintain Group level KPI dashboards (Industrial & CS&L). Monitor, update, and communicate KPI performance daily. Ensure KPIs are clear, aligned with business priorities, and consistently structured. Partner with Finance and IT to ensure data integrity and automation. Lead enhancements in data architecture (MES, ERP, WMS) and enable fact based performance reviews with site leaders. Define and implement the Zero Loss Culture strategy using TPM, Lean, and OPEX methodologies. Deliver capability building programs to empower teams in loss elimination. Support adoption of Daily Management Systems (DMS) and continuous improvement routines. Facilitate structured problem solving (A3, DMAIC), maturity assessments, and benchmarking. Identify and share best practices across UK plants. Promote a continuous improvement mindset and identify training needs. Recommend innovative solutions in processes, technologies, and systems. Governance & Strategic Alignment Support governance processes within the COO function. Ensure alignment between the Industrial Master Plan and Group strategy. Track and follow up on key initiative outcomes. Who we are looking for Significant experience of progressive operational leadership within a manufacturing environment, with a proven ability to drive performance, optimise processes, and build high performing teams. Experience within fast paced, high compliance industries such as FMCG, pharmaceuticals, or chemicals, with a strong understanding of industry specific regulatory, safety, and quality requirements. BSc in Engineering or a related Science discipline preferred, with a solid technical foundation to support operational excellence and continuous improvement initiatives. Proven track record in designing, implementing, and sustaining manufacturing excellence systems, embedding best practices, and fostering a culture of continuous improvement across multi site operations. Demonstrated ability to deliver tangible, measurable results - including increased productivity, improved quality, reduced waste, enhanced safety, and cost optimisation - through strategic operational initiatives. Skilled in change leadership, ensuring alignment across cross functional teams, and driving adoption of new processes, technologies, and systems to achieve long term business objectives. Diversity Statement FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
Feb 03, 2026
Full time
We are FBC UK, Fox's Burton's Companies! And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge). FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company. We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We are proud manufacturing partners to some of the biggest UK retailers and household names. We bake our incredible biscuits at eight bakeries across the UK, located at Isle of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset and our HQ in St Albans. Together, we employ circa 4,000 amazing colleagues across all our locations. Whilst we know that we have delicious products we also know that that the key ingredient to our success is our people, and the passion we have for our brands. You could be the jammy to our dodger, party ring to our Fox's or the choc-chip to our Maryland?! We knead people with innovative ideas, an entrepreneurial spirit, and the commitment to drive FBC UK to success. We are committed to building an inclusive workforce that feels empowered to build a fulfilling and successful career. By embracing diversity, equity, and inclusion (DEI) we create a supportive environment for people to thrive and strive to have more positive impact. We understand that having formal and on-the-job learning opportunities is key to our colleagues' professional and personal growth. We are committed to providing an environment where everyone can learn from each other and grow through a variety of learning experiences. Our colleagues make our business special. With strong community values, we believe FBC UK is a more prosperous and fun place to work when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial, and supporting each other whilst meeting our business goals. About the Role As Head of Operations Excellence, you will lead the coordination of Operations Metrics definition, analysis, and root cause investigation across the FBCUK network. This role is pivotal in driving a culture of excellence, enabling data-driven decision making, and embedding continuous improvement practices. You will champion performance transparency and partner with cross functional teams to elevate operational standards and deliver sustainable results. This role will involve regular travel across our bakeries in the UK, therefore your 'base' location will be your closest geographical site. Main Responsibilities Operations KPI Management Design, develop, and maintain Group level KPI dashboards (Industrial & CS&L). Monitor, update, and communicate KPI performance daily. Ensure KPIs are clear, aligned with business priorities, and consistently structured. Partner with Finance and IT to ensure data integrity and automation. Lead enhancements in data architecture (MES, ERP, WMS) and enable fact based performance reviews with site leaders. Define and implement the Zero Loss Culture strategy using TPM, Lean, and OPEX methodologies. Deliver capability building programs to empower teams in loss elimination. Support adoption of Daily Management Systems (DMS) and continuous improvement routines. Facilitate structured problem solving (A3, DMAIC), maturity assessments, and benchmarking. Identify and share best practices across UK plants. Promote a continuous improvement mindset and identify training needs. Recommend innovative solutions in processes, technologies, and systems. Governance & Strategic Alignment Support governance processes within the COO function. Ensure alignment between the Industrial Master Plan and Group strategy. Track and follow up on key initiative outcomes. Who we are looking for Significant experience of progressive operational leadership within a manufacturing environment, with a proven ability to drive performance, optimise processes, and build high performing teams. Experience within fast paced, high compliance industries such as FMCG, pharmaceuticals, or chemicals, with a strong understanding of industry specific regulatory, safety, and quality requirements. BSc in Engineering or a related Science discipline preferred, with a solid technical foundation to support operational excellence and continuous improvement initiatives. Proven track record in designing, implementing, and sustaining manufacturing excellence systems, embedding best practices, and fostering a culture of continuous improvement across multi site operations. Demonstrated ability to deliver tangible, measurable results - including increased productivity, improved quality, reduced waste, enhanced safety, and cost optimisation - through strategic operational initiatives. Skilled in change leadership, ensuring alignment across cross functional teams, and driving adoption of new processes, technologies, and systems to achieve long term business objectives. Diversity Statement FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
Head of Operations - College of Social Sciences - 106721 - Grade 8 United Kingdom Be the First to Apply Job Description College of Social Sciences Location: University of Birmingham, Edgbaston, Birmingham UK Full time starting salary is normally in the range £47,389 to £56,535 with potential progression once in post to £63,606 Grade: 8 Full Time, Fixed Term contract up to June 2027 Closing date: 10th February 2026 Interview date:24th February 2026 This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager. Previous applicants need not apply. Our offer to you People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, andweare equally proud to be recognised as a leading global university.We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full potential.With almost 5,000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai, there are plenty of opportunities foryou to be able to develop yourcareer at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are,and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and, depending on the role, we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible working.In addition, you will receive a generous package of benefits including 40 dayspaid holidaya year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.On campus we have a state-of-the-art sports centre with pool, shops,places to eat and drink,our own art gallery, museum and botanical gardens. Based across our world-class campuses in Birmingham and Dubai, the College of Social Sciences (CoSS) is a global, diverse, and inclusive community of currently more than 12,500 students, 900 academics, and 300professional services staff. We are committed to our strategic goal of driving social change for a fairer and more sustainable world. Our staff and students benefit from being in communities with rich cultures and contribute to the regional and global workforce and economy. Our four schools - Business, Education, Government, and Social Policy and Society - are in the vanguard of innovative and impactful research and teaching across social science. This role would be based in the School of Social Policy and Society. The School delivers a suite of undergraduate, postgraduate, professional, and executive education programmes to a diverse and international student population. We undertake research that matters, collaborating with our research partners from the private, public and third sectors from across the world. Role Summary The Head of Operations (HoOp) plays a key role in supporting the Head of School to deliver on University, College and School strategy. The role balances strategic thinking with delivering operational excellence through leadership of the professional services teams, frequently requiring the post-holder to translate complex strategy into operational plans. Reporting into the College Director of Operations HoOps are key members of the School Strategic Management team, College Professional Services Strategic Leadership Team (PSSLT), and College Management Network. The HoOp role is a College role, based locally within a School, and part of a team of senior professional services leads within the College.Flexibility is a key aspect of this position, with occasional cover and support to other Schools within the College based on operational demand and business need The HoOp will be required to work strategically with excellent communication and leadership skills, significant operational experience, and a commitment to continuous improvement of excellent service delivery through a collaborative and inclusive approach. Main Duties Leadership Provide the Head of School with exceptional leadership support in order to ensure both the School's strategic and operational priorities are delivered to a high standard. Work effectively with the School's Senior Management Team (SMT), translating strategy into practice, and ensuring clear communication or the School's priorities to professional services teams. Lead and manage professional services staff in the school to ensure effective, positive working relationships at all levels, both directly and through working with interim and matrix managers. Lead staff through periods of change, communicating a clear and positive vision and acting as a role model. Ongoing development and support for direct reports through coaching and training, both formal and informal. Developing teams that consistently embody and demonstrate the University values, and an ability to lead by example. Working with senior Professional Services colleagues across the College, lead on the continuous improvement of operational service delivery. Strategic and Operational Work in partnership with College Business Partners (as appropriate) to support the Head of School, in developing the School's Strategy in the context of the CoSS 2030 and the University Strategic Framework. Engagement with strategic initiatives, including with external partners, ensuring that the required professional services contribution is made. Work as part of the College Professional Services Strategic Leadership Team to provide a critical link between University Professional Services, College and School. Balance local needs with overarching University and College objectives and ensure that practices are aligned wherever possible, ensuring the delivery of an outstanding student and academic experience. Work closely with the College Finance Team, Head of School to understand the school's operational budget and support in year financial planning processes Oversee the School Operations Team's day-to-day management of operations within the School, including facilities management, security, maintenance, administrative services and ensuring that the School has appropriate health and safety procedures in place. Governance and Compliance Support the Head of School in ensuring that the School has robust governance and decision making structures that are fully aligned with those at College and University level. Lead role in understanding requirements for compliance with accreditation and regulatory bodies as relevant to the School, and responsibility for operational aspects. Ensure that the School's committees are supported to a high standard and ensure that decisions made are communicated and followed up as appropriate. To take the lead on ensuring that the School complies with University Regulations, all other University policies, procedures and guidelines, relevant legislation. HR Management Ensure appropriate HR strategies and procedures are in place for school members of staff to include induction, succession planning, training and development, performance management and review and reward mechanisms, working with College HR staff as appropriate to ensure compliance with University policy and procedures and relevant legislation. Recruit, train, and supervise professional services staff, promoting professional development and high performance. Conduct regular performance reviews and address staff concerns. Lead School HR processes by liaising with internal colleagues and external stakeholders, managing staffing requests, drafting business cases (CPAG) and job descriptions, and overseeing fixed-term contract staff activities in partnership with HR. Technology and Innovation Utilise technology to enhance operational efficiency and service delivery, including automation. Oversee the implementation of new systems and processes. Equity, Diversity and Belonging Actively promote equality, diversity and belongingacting as a role model and fostering an inclusive working culture Citizenship and collaboration Develop effective working relationships with the other Heads of Operations and professional services colleagues across the University. Take on projects as requested by the College Director of Operations for the benefit of the wider College and University. As a Birmingham Professional at the University of Birmingham, you are expected to support key university activities and projects, for example, graduations, confirmation and clearing, and other key events and to work flexibly across the University if required. This role may require occasional reassignment to other Schools based on operational demand and business need. . click apply for full job details
Feb 03, 2026
Full time
Head of Operations - College of Social Sciences - 106721 - Grade 8 United Kingdom Be the First to Apply Job Description College of Social Sciences Location: University of Birmingham, Edgbaston, Birmingham UK Full time starting salary is normally in the range £47,389 to £56,535 with potential progression once in post to £63,606 Grade: 8 Full Time, Fixed Term contract up to June 2027 Closing date: 10th February 2026 Interview date:24th February 2026 This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager. Previous applicants need not apply. Our offer to you People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, andweare equally proud to be recognised as a leading global university.We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full potential.With almost 5,000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai, there are plenty of opportunities foryou to be able to develop yourcareer at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are,and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and, depending on the role, we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible working.In addition, you will receive a generous package of benefits including 40 dayspaid holidaya year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.On campus we have a state-of-the-art sports centre with pool, shops,places to eat and drink,our own art gallery, museum and botanical gardens. Based across our world-class campuses in Birmingham and Dubai, the College of Social Sciences (CoSS) is a global, diverse, and inclusive community of currently more than 12,500 students, 900 academics, and 300professional services staff. We are committed to our strategic goal of driving social change for a fairer and more sustainable world. Our staff and students benefit from being in communities with rich cultures and contribute to the regional and global workforce and economy. Our four schools - Business, Education, Government, and Social Policy and Society - are in the vanguard of innovative and impactful research and teaching across social science. This role would be based in the School of Social Policy and Society. The School delivers a suite of undergraduate, postgraduate, professional, and executive education programmes to a diverse and international student population. We undertake research that matters, collaborating with our research partners from the private, public and third sectors from across the world. Role Summary The Head of Operations (HoOp) plays a key role in supporting the Head of School to deliver on University, College and School strategy. The role balances strategic thinking with delivering operational excellence through leadership of the professional services teams, frequently requiring the post-holder to translate complex strategy into operational plans. Reporting into the College Director of Operations HoOps are key members of the School Strategic Management team, College Professional Services Strategic Leadership Team (PSSLT), and College Management Network. The HoOp role is a College role, based locally within a School, and part of a team of senior professional services leads within the College.Flexibility is a key aspect of this position, with occasional cover and support to other Schools within the College based on operational demand and business need The HoOp will be required to work strategically with excellent communication and leadership skills, significant operational experience, and a commitment to continuous improvement of excellent service delivery through a collaborative and inclusive approach. Main Duties Leadership Provide the Head of School with exceptional leadership support in order to ensure both the School's strategic and operational priorities are delivered to a high standard. Work effectively with the School's Senior Management Team (SMT), translating strategy into practice, and ensuring clear communication or the School's priorities to professional services teams. Lead and manage professional services staff in the school to ensure effective, positive working relationships at all levels, both directly and through working with interim and matrix managers. Lead staff through periods of change, communicating a clear and positive vision and acting as a role model. Ongoing development and support for direct reports through coaching and training, both formal and informal. Developing teams that consistently embody and demonstrate the University values, and an ability to lead by example. Working with senior Professional Services colleagues across the College, lead on the continuous improvement of operational service delivery. Strategic and Operational Work in partnership with College Business Partners (as appropriate) to support the Head of School, in developing the School's Strategy in the context of the CoSS 2030 and the University Strategic Framework. Engagement with strategic initiatives, including with external partners, ensuring that the required professional services contribution is made. Work as part of the College Professional Services Strategic Leadership Team to provide a critical link between University Professional Services, College and School. Balance local needs with overarching University and College objectives and ensure that practices are aligned wherever possible, ensuring the delivery of an outstanding student and academic experience. Work closely with the College Finance Team, Head of School to understand the school's operational budget and support in year financial planning processes Oversee the School Operations Team's day-to-day management of operations within the School, including facilities management, security, maintenance, administrative services and ensuring that the School has appropriate health and safety procedures in place. Governance and Compliance Support the Head of School in ensuring that the School has robust governance and decision making structures that are fully aligned with those at College and University level. Lead role in understanding requirements for compliance with accreditation and regulatory bodies as relevant to the School, and responsibility for operational aspects. Ensure that the School's committees are supported to a high standard and ensure that decisions made are communicated and followed up as appropriate. To take the lead on ensuring that the School complies with University Regulations, all other University policies, procedures and guidelines, relevant legislation. HR Management Ensure appropriate HR strategies and procedures are in place for school members of staff to include induction, succession planning, training and development, performance management and review and reward mechanisms, working with College HR staff as appropriate to ensure compliance with University policy and procedures and relevant legislation. Recruit, train, and supervise professional services staff, promoting professional development and high performance. Conduct regular performance reviews and address staff concerns. Lead School HR processes by liaising with internal colleagues and external stakeholders, managing staffing requests, drafting business cases (CPAG) and job descriptions, and overseeing fixed-term contract staff activities in partnership with HR. Technology and Innovation Utilise technology to enhance operational efficiency and service delivery, including automation. Oversee the implementation of new systems and processes. Equity, Diversity and Belonging Actively promote equality, diversity and belongingacting as a role model and fostering an inclusive working culture Citizenship and collaboration Develop effective working relationships with the other Heads of Operations and professional services colleagues across the University. Take on projects as requested by the College Director of Operations for the benefit of the wider College and University. As a Birmingham Professional at the University of Birmingham, you are expected to support key university activities and projects, for example, graduations, confirmation and clearing, and other key events and to work flexibly across the University if required. This role may require occasional reassignment to other Schools based on operational demand and business need. . click apply for full job details
Heathrow is a city within a city. And there's no place like it when it comes to the scale of our ambitions. You'll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e commerce and innovation, as we look to transform the way our passengers spend at our airport. We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we're also passionate about delivering the best possible passenger experience. You'll help us to get the balance right - not least so we can continue investing in an airport that leads the world. Job Info Job Identification 4904 Job Category Commercial Posting Date 12/18/2025, 03:54 PM Apply Before 01/04/2026, 11:59 PM Job Schedule Full time Locations Heathrow Airport Limited, Hounslow, Middlesex, TW6 2GW, GB (Hybrid) Contract Type Permanent Working Pattern Monday Friday Business hours Job Description The Head of Commercial Property Development is responsible for shaping, leading, and delivering the airport's commercial property strategy across airside and landside environments. This senior role drives the development and optimisation of the airport estate-maximising long term commercial returns, supporting aviation growth, and ensuring all developments align with regulatory, operational, and sustainability requirements. This role is pivotal in supporting Heathrow being an Airport Fit For The Future. The position oversees a portfolio covering logistics, cargo, industrial property, office space and wider non aeronautical commercial development. The role requires close collaboration and complex stakeholder management with planning, operations, finance, and external partners to deliver high quality, commercially sound developments within a live, safety critical environment. Your role will involve Strategic Leadership Member of the Property Leadership Team with direct line management responsibility for a growing team of development and property specialists. Develop and implement the airport's commercial property strategy to grow non aeronautical revenue and support wider business goals through development of new and renewed assets. Property Development & Project Delivery Create a sustainable pipeline of development opportunities utilising the airport's vast estate and asset base. Oversee end to end delivery of large scale commercial property projects including but not limited to concept design, planning, financial modelling, procurement, construction, and handover. Build business cases and financial models for commercial property investments, ensuring strong ROI and alignment with commercial strategy. Oversee the capital governance and regulatory requirements to unlock funding, and oversee lease structuring, negotiations, and asset optimisation to maximise revenue across the property portfolio. Leadership & Stakeholder Engagement Lead and develop a multidisciplinary property development team that is primed to respond to increased commercial development opportunities that arise from Heathrow's Long Term Growth Strategies (Expansion). Work collaboratively with operations, engineering, security, planning, legal, and finance teams to ensure effective and timely delivery. These skills are essential Significant experience in commercial property development, ideally in complex or regulated environments (airport, rail, logistics, mixed use, or large infrastructure estates). Strong knowledge of UK planning processes, property law, and commercial leasing structures. Proven track record delivering large scale commercial or infrastructure developments in dense urban environments. Financial and commercial acumen, with experience building business cases and managing hundred million pound budgets. Ability to lead multi disciplinary teams and manage senior stakeholders. Excellent negotiation, communication, and contract management skills. Experience delivering projects within operational, safety critical environments. About us There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow. Our rewards We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance based annual bonuses and our longer term Share in Success Bonus plans, we also offer generous annual leave allowances and market leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions. Working Location Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow. As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality. Take the next step Join Heathrow and discover unlimited opportunities to make a difference
Feb 03, 2026
Full time
Heathrow is a city within a city. And there's no place like it when it comes to the scale of our ambitions. You'll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e commerce and innovation, as we look to transform the way our passengers spend at our airport. We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we're also passionate about delivering the best possible passenger experience. You'll help us to get the balance right - not least so we can continue investing in an airport that leads the world. Job Info Job Identification 4904 Job Category Commercial Posting Date 12/18/2025, 03:54 PM Apply Before 01/04/2026, 11:59 PM Job Schedule Full time Locations Heathrow Airport Limited, Hounslow, Middlesex, TW6 2GW, GB (Hybrid) Contract Type Permanent Working Pattern Monday Friday Business hours Job Description The Head of Commercial Property Development is responsible for shaping, leading, and delivering the airport's commercial property strategy across airside and landside environments. This senior role drives the development and optimisation of the airport estate-maximising long term commercial returns, supporting aviation growth, and ensuring all developments align with regulatory, operational, and sustainability requirements. This role is pivotal in supporting Heathrow being an Airport Fit For The Future. The position oversees a portfolio covering logistics, cargo, industrial property, office space and wider non aeronautical commercial development. The role requires close collaboration and complex stakeholder management with planning, operations, finance, and external partners to deliver high quality, commercially sound developments within a live, safety critical environment. Your role will involve Strategic Leadership Member of the Property Leadership Team with direct line management responsibility for a growing team of development and property specialists. Develop and implement the airport's commercial property strategy to grow non aeronautical revenue and support wider business goals through development of new and renewed assets. Property Development & Project Delivery Create a sustainable pipeline of development opportunities utilising the airport's vast estate and asset base. Oversee end to end delivery of large scale commercial property projects including but not limited to concept design, planning, financial modelling, procurement, construction, and handover. Build business cases and financial models for commercial property investments, ensuring strong ROI and alignment with commercial strategy. Oversee the capital governance and regulatory requirements to unlock funding, and oversee lease structuring, negotiations, and asset optimisation to maximise revenue across the property portfolio. Leadership & Stakeholder Engagement Lead and develop a multidisciplinary property development team that is primed to respond to increased commercial development opportunities that arise from Heathrow's Long Term Growth Strategies (Expansion). Work collaboratively with operations, engineering, security, planning, legal, and finance teams to ensure effective and timely delivery. These skills are essential Significant experience in commercial property development, ideally in complex or regulated environments (airport, rail, logistics, mixed use, or large infrastructure estates). Strong knowledge of UK planning processes, property law, and commercial leasing structures. Proven track record delivering large scale commercial or infrastructure developments in dense urban environments. Financial and commercial acumen, with experience building business cases and managing hundred million pound budgets. Ability to lead multi disciplinary teams and manage senior stakeholders. Excellent negotiation, communication, and contract management skills. Experience delivering projects within operational, safety critical environments. About us There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow. Our rewards We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance based annual bonuses and our longer term Share in Success Bonus plans, we also offer generous annual leave allowances and market leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions. Working Location Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow. As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality. Take the next step Join Heathrow and discover unlimited opportunities to make a difference
Our Organisation Pearson VUE ( ) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards. We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Oxford. Start Date: Projected for mid-January 2026. (We encourage early applications as the selection process will begin ahead of this date.) Your Opportunity The pay rate is £13.37 per hour, paid to you at the end of every month. Flexible to do either an am shift 7:30-14:00, pm shift 13:45-20:15, lunch cover 9:00-17:00, Sat 7:30-12:15 When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting opportunity as you'll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment. Your Responsibilities In this important position, you will be required to: Welcome, greet and check-in customers/test-taking candidates. Comply with all exams testing security and procedures and follow company policies using careful judgment. Verify customer/candidate personal identification documents and explain the exam testing process/rules. Proctor / invigilate candidates while they are completing their exam/test. Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre. Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary. This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positiveone. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible. Our Successful Applicant This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook). You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room. Our Recruitment Process This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible. Wishing you the very best of success with your application! Who we are At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing . Job: Test Center Operations Job Family: LEARNING_&_CONTENT_DELIVERY Organization: Assessment & Qualifications Schedule: PART_TIME Workplace Type: On-site Req ID: 21506
Feb 03, 2026
Full time
Our Organisation Pearson VUE ( ) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards. We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Oxford. Start Date: Projected for mid-January 2026. (We encourage early applications as the selection process will begin ahead of this date.) Your Opportunity The pay rate is £13.37 per hour, paid to you at the end of every month. Flexible to do either an am shift 7:30-14:00, pm shift 13:45-20:15, lunch cover 9:00-17:00, Sat 7:30-12:15 When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting opportunity as you'll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment. Your Responsibilities In this important position, you will be required to: Welcome, greet and check-in customers/test-taking candidates. Comply with all exams testing security and procedures and follow company policies using careful judgment. Verify customer/candidate personal identification documents and explain the exam testing process/rules. Proctor / invigilate candidates while they are completing their exam/test. Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre. Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary. This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positiveone. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible. Our Successful Applicant This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook). You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room. Our Recruitment Process This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible. Wishing you the very best of success with your application! Who we are At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing . Job: Test Center Operations Job Family: LEARNING_&_CONTENT_DELIVERY Organization: Assessment & Qualifications Schedule: PART_TIME Workplace Type: On-site Req ID: 21506
